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Job Description Role: Executive Deskside Support Engineer, End User Computing / Workplace Services Location - Des Moines, IA (no remote option) - Onsite Job Key Responsibilities Executive & VIP Support Provide dedicated deskside and remote technical support for executives and designated VIP users. Deliver a white-glove support experience , ensuring issues are handled with urgency, professionalism, and minimal disruption. Take end-to-end ownership of executive incidents and service requests through resolution. Provide proactive technical assistance before critical meetings, executive presentations, and leadership events. Coordinate with infrastructure, network, security, application, collaboration, and vendor teams when issues require escalation. Maintain clear communication with executive users throughout incident resolution. Ensure appropriate follow-up after resolution to confirm services are functioning as expected. Desktop & Endpoint Support Provide advanced troubleshooting and support for: Windows 10/11 laptops and desktops Microsoft Surface and other enterprise endpoint devices Hardware and peripheral issues Docking stations and monitors Printers and scanners Headsets, webcams, keyboards, and other peripherals Device performance and operating system issues Software installation and troubleshooting Device replacement, refresh, and migration activities Support device provisioning, configuration, diagnostics, repair coordination, and replacement as required. Microsoft 365 Support Provide advanced user support for: Microsoft Outlook Microsoft Teams OneDrive for Business SharePoint Online Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Edge Troubleshoot issues involving Outlook profiles, mailbox access, Teams meetings, OneDrive synchronization, Microsoft 365 applications, authentication, and related end-user services. Mobile Device Support Support executive smartphones and tablets, including iPhone, iPad, and enterprise-supported Android devices. Troubleshoot corporate email, Microsoft Teams, authentication, certificates, Wi-Fi, and other approved business applications. Support device enrollment and mobile device management processes. Assist with device replacements, upgrades, and migrations. Coordinate with mobility and security teams for complex mobile-device issues. Executive Meeting & Conference Room Support Provide proactive support for executive meetings, leadership sessions, and critical presentations. Validate conference room technology before high-profile meetings where required. Troubleshoot Microsoft Teams meeting connectivity, audio, video, displays, cameras, microphones, and presentation-sharing issues. Provide rapid onsite intervention for executive meeting-room issues. Coordinate with AV and collaboration teams for advanced conference-room incidents. Identity, Access & Connectivity Troubleshoot common end-user issues involving: Microsoft Entra ID authentication Multi-factor authentication Windows login VPN connectivity Corporate Wi-Fi Wired network connectivity Password and account-related issues Remote-access services Work with identity, networking, and security teams when advanced troubleshooting or privileged changes are required. Incident & Service Management Create, update, and manage executive support tickets in the organization's ITSM platform. Maintain accurate troubleshooting notes and resolution details. Ensure executive incidents receive appropriate prioritization under established ITSM procedures. Escalate high-impact or recurring issues to appropriate technical teams. Participate in Major Incident Management when executive services are impacted. Identify recurring executive support issues and recommend permanent corrective actions. Maintain executive-support knowledge articles, SOPs, and troubleshooting documentation. Executive Onboarding & Offboarding Provide technology support for executive onboarding, transfers, and departures, including: Laptop and endpoint preparation Mobile device setup Microsoft 365 configuration Access validation Peripheral and workspace setup Conference and collaboration tool readiness Coordinate across relevant teams to ensure executive technology is operational when required. Security & Confidentiality Maintain strict confidentiality when handling executive devices, data, communications, and support requests. Follow organizational cybersecurity, privacy, and data-handling policies. Ensure devices remain compliant with endpoint-security requirements. Immediately escalate suspected security incidents through established security procedures. Maintain appropriate chain of custody and handling procedures for executive equipment where applicable. Required Technical Skills End-User Computing Windows 10/11 Microsoft Surface and enterprise laptop/desktop hardware Device drivers and peripherals Printing and scanning Remote desktop/support tools Endpoint troubleshooting Microsoft 365 Outlook Teams OneDrive SharePoint Word Excel PowerPoint Endpoint Management Hands-on experience with technologies such as: Microsoft Intune Microsoft Configuration Manager Windows Autopilot Enterprise endpoint security tools Mobility iOS/iPhone/iPad Android Mobile Device Management Corporate email and Teams configuration Mobile authentication and connectivity troubleshooting Networking Working knowledge of: TCP/IP DNS DHCP VPN Wi-Fi LAN connectivity Network troubleshooting fundamentals Identity & Security Working knowledge of: Microsoft Entra ID Multi-factor authentication Windows authentication BitLocker Endpoint security fundamentals Executive Support Competencies The candidate must demonstrate: Excellent customer-service orientation Executive presence and professional communication Ability to remain calm during urgent or high-pressure situations Strong sense of ownership and accountability Excellent troubleshooting and analytical skills Ability to communicate technical issues clearly to non-technical executives Strong prioritization and time-management skills High level of discretion and confidentiality Ability to coordinate rapidly across multiple technology teams Strong attention to detail Proactive rather than purely reactive support mindset Preferred Qualifications 5-8+ years of enterprise deskside/EUC support experience. Demonstrated experience supporting C-suite, senior executives, or VIP users. Experience in a large enterprise or managed-services environment. Experience supporting executive meetings and conference-room technology. Hands-on experience with Microsoft 365, Windows, Intune, and enterprise endpoint technologies. Experience with ServiceNow, ManageEngine ServiceDesk Plus, or a comparable ITSM platform. Relevant Microsoft endpoint or Microsoft 365 certifications are preferred. ITIL Foundation certification is an advantage. Success Measures Performance in this role should focus on: Executive user experience and satisfaction Responsiveness to priority incidents End-to-end ticket ownership Incident restoration and resolution Repeat-incident reduction Meeting and event technology readiness Accurate ticket documentation Successful executive onboarding/device refresh Compliance with security and ITSM processes

Job Description Job Description Job Description The starting pay range for this position begins at $21.06/hour and is based on the level of experience and qualifications above the minimum requirements. Full Time: a position working 32+ hours per week. Job Summary: The Ecommerce Coordinator supports the day-to-day execution of Biltmore's ecommerce business under the direction of the Ecommerce Manager and the ecommerce leadership team. This position coordinates assigned ecommerce work, maintains accurate and engaging Shopify and other online content, and supports product launches, online merchandising, promotions, and order-related processes. The Ecommerce Coordinator works closely with the Ecommerce Manager and cross-functional partners, including Wine, Retail Merchandisers, Marketing, Fulfillment, Guest Services, and Corporate Technology teams, to execute established priorities and deliver a consistent Biltmore guest experience. The Ecommerce Coordinator executes and coordinates work within established frameworks, identifies and communicates issues or opportunities, and escalates matters requiring additional direction or technical, operational, or compliance decisions. Essential Job Duties: 1. Coordinate assigned ecommerce projects and tasks by gathering required information, tracking deliverables and deadlines, coordinating approvals and handoffs with the Marketing team, maintaining project documentation, and communicating status or issues to the Ecommerce Manager and appropriate stakeholders. 2. Support online product launches by gathering and entering product information, images, pricing, inventory information, launch dates, and other required details in coordination with cross-functional departments. 3. Create, update, and quality-check Shopify products and variants, including descriptions, images, product types, collections, tags, and other product information according to established catalog and merchandising standards. 4. Maintain accurate product categorization and tagging within established guidelines to support customer navigation, search, merchandising, promotions, reporting, and operational requirements. 5. Update and maintain Shopify storefront content as assigned, including homepage and collection content, banners, product placement, seasonal landing pages, navigation-related updates, and redirects. 6. Support the ecommerce launch and promotion calendar and collaborate with the Marketing team by tracking upcoming product launches, promotions, seasonal content, creative needs, approvals, and publication dates. 7. Coordinate creative and product photography requests for online content needs, including preparing products, attending and leading photoshoots, and overseeing the styling and merchandising of products for photography. Ensure required assets are received, organized, and available according to established project timelines. 8. Set up and test ecommerce promotions and discounts according to established procedures. Verify dates, eligible products, customer-facing messaging, and basic functionality, and promptly report any discrepancies to the Ecommerce leadership. 9. Support staff-created Shopify draft orders in accordance with established procedures, including reviewing customer information, product and shipping selection, approved discounts, inventory holds, order notes, alcohol compliance, and escalation of issues. 10. Follow established wine and alcohol procedures related to product setup, shipping, age verification, and order processing. Identify and communicate exceptions or questions and escalate compliance-related matters through established channels. 11. Complete assigned work in Shopify Plus and connected ecommerce applications, including shipping, fulfillment, inventory, and ERP-related workflows, within approved access and established procedures. Document discrepancies and escalate system changes, integration issues, or decisions outside the role's authority to the Ecommerce Manager or appropriate system owner. 12. Assist with product and inventory information across connected systems by completing assigned updates, identifying apparent discrepancies, documenting issues, and communicating them to the appropriate team for resolution. 13. Conduct pre- and post-launch quality checks of assigned ecommerce updates across relevant devices and shopping paths, including product information, links, promotional messaging, storefront content, and checkout behavior. Document findings and coordinate corrections as directed. 14. Assist with ecommerce reporting by compiling requested sales, merchandising, promotional, and website information and providing updates to the Ecommerce Manager and relevant stakeholders. 15. Coordinate product-review moderation and response routing according to established company guidelines and escalate guest-service concerns to the appropriate team. Additional Responsibilities: 1. Participate in cross-functional planning and status meetings as assigned and communicate project updates, upcoming launches, deadlines, and information needed from partners. 2. Partner with Retail Merchandisers, Fulfillment, and Guest Services on product samples, order questions, launch readiness, and customer-experience matters as needed. 3. Maintain organized project documentation, ecommerce calendars, product information, creative assets, and other departmental records. 4. Follow established Biltmore brand, privacy, quality-control, guest-service, ecommerce, alcohol-commerce, and operational procedures. 5. Stay current on Biltmore Shop products, e-commerce processes, and established Shopify workflows. 6. Provide general assistance and support for leadership, the department, and the company. 7. Perform other related duties and projects as assigned. Qualifications: 1. A two- or four-year degree in marketing, business, communications, ecommerce, or a related field preferred; equivalent education and experience will be considered. 2. One to two years of experience in ecommerce, digital merchandising, retail, marketing, customer service, project coordination, or a related field preferred. 3. Experience using an ecommerce platform or content management system to maintain product or website content preferred. Experience with Shopify or Shopify Plus is a plus; familiarity with third-party ecommerce apps, project and work management platforms, shipping or fulfillment tools, ERP or inventory systems, and reporting tools is helpful but not required. 4. Ability to learn and consistently follow established procedures for product data, promotions, draft orders, ecommerce operations, and alcohol-commerce requirements. 5. Strong organizational and time-management skills, with the ability to manage multiple assignments, track details, meet deadlines, and communicate when additional information or direction is needed. 6. Strong attention to detail, proofreading, and quality-control skills, particularly when working with customer-facing product information. 7. Basic ability to work with e-commerce, sales, and operational information and accurately compile and communicate data. 8. Proficiency in Microsoft Office, particularly Excel, including the ability to organize and review product data, work with spreadsheets or exports, and identify apparent discrepancies. Ability to learn Biltmore's systems, products, processes, and brand standards. 9. Strong written and verbal communication skills and the ability to work collaboratively with individuals across multiple departments. 10. Dependable, proactive, and service-oriented, with good judgment and the ability to recognize when an issue should be escalated. 11. Ability to work accurately across multiple connected systems, follow documented procedures, recognize when information does not match, and communicate issues to the appropriate system owner. 12. Commitment to providing excellent internal and external guest service and representing Biltmore's values professionally. Physical Requirements: 1. Work will be performed primarily in an office environment 2. Ability to lift up to 25lbs

Pay Range: $95.00hr - $100.00hr Job Overview: The organization is modernizing how employees communicate and collaborate. Over the next months, company-wide chat will move from Zoom Team Chat to Slack Enterprise, and content will be migrated from Box to Microsoft SharePoint and OneDrive. These programs touch every employee, every function, and external partners. The Technical Program Manager will lead these programs end to end, focusing on building alignment across senior stakeholders, working closely with Legal, Security, and Records Management, and driving organizational adoption. The ideal candidate has led large, cross-functional technology programs, understands organizational change management, and can quickly adapt to the technical landscape. Responsibilities: Own the end-to-end plan for the Slack implementation and Box-to-SharePoint migration, including scope, schedule, dependencies, risks, and budget. Design phased rollout and migration waves that balance business priorities, technical readiness, and organizational capacity for change. Coordinate internal teams, vendors, and professional services partners, holding all parties accountable to commitments. Plan and manage coexistence periods, cutover, decommissioning of legacy platforms, and post-go-live hypercare. Establish and run program governance, including a Steering Committee, decision log, and clear escalation paths. Build strong working relationships with business leaders across functions and regions, understanding their workflows and constraints. Partner early and continuously with Legal, Information Security, Privacy, Records Management, and Compliance on retention, legal hold, eDiscovery, external sharing, and data handling requirements. Prepare clear, concise executive communications and status reporting, including candid assessments of risk. Navigate resistance and competing priorities with diplomacy, distinguishing valid constraints from preference. Develop and execute a change management strategy covering audience analysis, communications, training, and support. Build and lead a Champions Network that drives peer-to-peer adoption and provides feedback to the program team. Partner with Communications and Learning teams to deliver messaging and training tailored to different audiences, from executives to frontline employees. Define clear guidance on how collaboration tools fit together (for example, when to use Slack versus Microsoft Teams, or SharePoint versus OneDrive). Define and track adoption metrics, and adjust the approach based on data and user feedback. Work with platform engineers and architects on solution design, including information architecture, permissions mapping, integrations, and identity and access requirements. Understand migration tooling, data volumes, and content complexity well enough to identify risks and make informed trade-offs. Drive standards for platform governance, such as channel naming, app and integration approval, site provisioning, and guest access. Requirements: 7+ years of program or project management experience, including leading large, cross-functional technology initiatives that affected a broad employee population (for example, ERP, infrastructure, end-user computing, or enterprise application rollouts). Demonstrated experience leading change management and driving user adoption, not just technical delivery. Track record of managing senior stakeholders, building governance structures, and influencing without direct authority. Experience working with Legal, Security, or Compliance teams on technology programs with regulatory or data governance requirements. Strong written and verbal communication skills, including the ability to tailor messages for executive and general employee audiences. Comfort with ambiguity and the ability to learn new platforms quickly. PMP, PgMP, or equivalent certification. Preferred: Experience with enterprise collaboration platforms such as Slack, Microsoft 365, SharePoint, Teams, Box, or Zoom. Experience with content or data migrations, including permissions and records retention considerations. Experience in a regulated industry such as medical devices, healthcare, life sciences, or financial services. Familiarity with change management frameworks such as Prosci ADKAR. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

We are seeking a hands-on Lead Data Architect/Data Engineer for a hybrid assignment with our Sacramento, California-based client, helping define architecture and deliver production-grade pipelines across multiple phases of a Databricks platform. Responsibilities include: Build and maintain automated ingestion and transformation pipelines that bring data from: o public portals and open data sources o REST APIs o internal departmental databases and systems into Delta tables in Databricks. Partner with the Program Manager to establish and maintain: o platform architecture o naming conventions and standards o technical documentation Collaborate with the Data Hub governance group to support decisions on: o platform and data architecture o data sharing patterns o data contracts and data ownership o data quality and reliability standards Design recommendations for protecting sensitive data, including: o row-level and column-level access controls o separation of confidential/internal data from public datasets Improve reliability through: o monitoring and alerting o data quality checks and validation frameworks Enable discoverability and usability by publishing datasets and documentation that support plain-language exploration and AI-enabled analysis tools. Write and maintain skill files (instruction files for AI coding assistants) to enforce consistent pipeline patterns and development standards. Support and enable other departments to build pipelines using shared templates and best practices. Requirements: Strong leadership experience, including executive-level stakeholder engagement 7+ years in data engineering, data architecture, or closely related roles Proven experience delivering large-scale, enterprise data engineering / architecture initiatives Strong hands-on expertise in Python and SQL Experience with Apache Spark or cloud data platforms such as: o Databricks (strongly preferred) o Snowflake, BigQuery, or similar Experience integrating data from REST APIs, databases, and other source systems Excellent communication skills with strong writing and documentation practices Preferred Hands-on Databricks experience with: o Delta Lake o Unity Catalog o Databricks Jobs Experience governing sensitive/confidential data (access control, masking, privacy requirements) Experience operating within a data governance program (stewardship, data contracts, cross-agency sharing agreements) Experience writing skill files, prompts, or instruction sets for AI coding assistants Experience with GIS / location-based datasets

Payrate: $70.00 - $75.00/hr. Summary: The OT Cybersecurity Assessment and Deployment Specialist role is to enable accelerated deployments of cybersecurity controls to company's manufacturing and R&D pilot plants while allowing OT Cybersecurity to increase project scope to fulfillment centers such as warehouses, distribution centers, mixing centers, etc. Responsibilities will also include ongoing risk assessment activities at company's manufacturing sites, R&D pilot plants, and fulfillment centers to ensure cybersecurity controls are implemented correctly and are operating at an optimal level. Responsibilities Deployments of OT Cybersecurity Controls: Lead and coordinate deployments of OT cybersecurity controls ensuring they are implemented correctly and operating at the Company -designated Security Level, as defined by the IEC 62443-3-3 control standards. Deploy and configure OT cybersecurity controls per OT security standards, as required. Obtain quotes from strategic partners and service providers for OT cybersecurity controls. Work with OT Finance on monthly budget requirements and forecast. Partner with site leadership, strategic partners, and service providers to develop deployment plans including prerequisites, resources, timing, downtime approval, operationalizing security, etc., ensuring compliance to OT cybersecurity standards. Prepare deployment schedules and change-of-change documents if planned deployment schedules cannot be met. Drive OT cybersecurity deployments across strategic partners and service providers. Participate in weekly deployment meetings with the risk manager governing deployments. Security Assessments and Remediation: Conduct onsite security assessments including verification of security architecture, design, operations, protocols, and controls. Review architecture diagrams, data flows, and designs to determine the OT network architecture at the site. Assess OT network architecture to best practices and industry standards such as the Purdue model and IEC 62443. Analyze network communications between the site OT network and corporate network zones to identify security risks, as required. Prepare a security assessment report including but not limited to IEC 62443-3-3 security requirements, area assessed, risk level, risk description, remediation recommendation, remediation effort, and remediation resource requirements. Document the Security Level achieved, as defined by the IEC 62443-3-3 control standards, for each operationalized control. Skills: High level of travel to predetermined sites. Strong collaboration, analytical, and negotiation skills. Strong detailed project management skills. Strong process efficiency and process/procedure development. Very strong verbal and written communication skills. Strong understanding of cybersecurity risks, threats, vulnerabilities, and impact. Pay Transparency: The typical base pay for this role across the U.S. is: $70.00 - $75.00 /hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary. You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC's use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded. Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying "STOP" to :messages or by contacting . For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy

Pay Range: $30.00hr - $35.00hr Job Overview: The candidate will leverage their technical expertise to manage academic labs and provide smart classroom support to the community of students and educators. Candidates must interview and work on site. Local candidates are strongly preferred. Key Responsibilities: Hardware & Software Support: Install, diagnose, and repair desktops, laptops, scanners, and peripherals. Training is provided on the proprietary software suite. Security & Compliance: Maintain the integrity of the technology environment by adhering to IT Security Standards and organizational policies. Inventory Management: Track hardware and software assets across labs, classrooms, and mobile devices to ensure the department stays organized. Training & Documentation: Empower faculty and staff through hands-on training sessions and by creating clear, accessible technical documentation and videos. Strategic Objectives: User Success: Act as a centralized problem-resolution hub to minimize downtime for the campus community. Quality Leadership: Support the IT Manager in departmental goals, ensuring a high standard of performance and clear communication. Requirements: Technical Troubleshooting: A natural curiosity for how things work and a knack for fixing hardware and software issues. Communication Skills: The ability to translate technical language into helpful instructions for non-technical users. Organization: Ability to keep records updated and projects on schedule. Adaptability: A team player ready to handle varied duties to keep the department running smoothly. Requirements & Qualifications: Education: Associate's degree in Information Technology, Computer Science, or a related field (or equivalent professional experience). Technical Proficiency: Hands-on experience troubleshooting Windows and MacOS environments and common hardware (desktops and laptops). Instructional Tech: Familiarity with classroom technology, such as projectors, smartboards, or video conferencing tools (e.g., Zoom, Teams, or WebEx). Compliance Knowledge: Basic understanding of IT security principles and data privacy standards. Preferred Skills: Certifications: CompTIA A+, Network+, or Google IT Support Professional Certificate. Customer Service: A background in Help Desk technical support, ideally in an academic or corporate setting. Physical Requirements(Due to nature of job, The candidate must have): Ability to lift and move computer equipment (up to 30 lbs). Ability to navigate classroom environments to perform installations. Ability to kneel, crouch, or crawl under desks and in confined spaces to manage cabling and hardware installation. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Pay Range: $30.00hr - $35.00hr Job Overview: The candidate will leverage their technical expertise to manage academic labs and provide smart classroom support to the community of students and educators. Candidates must interview and work on site. Local candidates are strongly preferred. Key Responsibilities: Hardware & Software Support: Install, diagnose, and repair desktops, laptops, scanners, and peripherals. Training is provided on the proprietary software suite. Security & Compliance: Maintain the integrity of the technology environment by adhering to IT Security Standards and organizational policies. Inventory Management: Track hardware and software assets across labs, classrooms, and mobile devices to ensure the department stays organized. Training & Documentation: Empower faculty and staff through hands-on training sessions and by creating clear, accessible technical documentation and videos. Strategic Objectives: User Success: Act as a centralized problem-resolution hub to minimize downtime for the campus community. Quality Leadership: Support the IT Manager in departmental goals, ensuring a high standard of performance and clear communication. Requirements: Technical Troubleshooting: A natural curiosity for how things work and a knack for fixing hardware and software issues. Communication Skills: The ability to translate technical language into helpful instructions for non-technical users. Organization: Ability to keep records updated and projects on schedule. Adaptability: A team player ready to handle varied duties to keep the department running smoothly. Requirements & Qualifications: Education: Associate's degree in Information Technology, Computer Science, or a related field (or equivalent professional experience). Technical Proficiency: Hands-on experience troubleshooting Windows and MacOS environments and common hardware (desktops and laptops). Instructional Tech: Familiarity with classroom technology, such as projectors, smartboards, or video conferencing tools (e.g., Zoom, Teams, or WebEx). Compliance Knowledge: Basic understanding of IT security principles and data privacy standards. Preferred Skills: Certifications: CompTIA A+, Network+, or Google IT Support Professional Certificate. Customer Service: A background in Help Desk technical support, ideally in an academic or corporate setting. Physical Requirements(Due to nature of job, The candidate must have): Ability to lift and move computer equipment (up to 30 lbs). Ability to navigate classroom environments to perform installations. Ability to kneel, crouch, or crawl under desks and in confined spaces to manage cabling and hardware installation. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Pay Range: $95.00hr - $100.00hr Job Overview: The organization is modernizing how employees communicate and collaborate. Over the next months, company-wide chat will move from Zoom Team Chat to Slack Enterprise, and content will be migrated from Box to Microsoft SharePoint and OneDrive. These programs touch every employee, every function, and external partners. The Technical Program Manager will lead these programs end to end, focusing on building alignment across senior stakeholders, working closely with Legal, Security, and Records Management, and driving organizational adoption. The ideal candidate has led large, cross-functional technology programs, understands organizational change management, and can quickly adapt to the technical landscape. Responsibilities: Own the end-to-end plan for the Slack implementation and Box-to-SharePoint migration, including scope, schedule, dependencies, risks, and budget. Design phased rollout and migration waves that balance business priorities, technical readiness, and organizational capacity for change. Coordinate internal teams, vendors, and professional services partners, holding all parties accountable to commitments. Plan and manage coexistence periods, cutover, decommissioning of legacy platforms, and post-go-live hypercare. Establish and run program governance, including a Steering Committee, decision log, and clear escalation paths. Build strong working relationships with business leaders across functions and regions, understanding their workflows and constraints. Partner early and continuously with Legal, Information Security, Privacy, Records Management, and Compliance on retention, legal hold, eDiscovery, external sharing, and data handling requirements. Prepare clear, concise executive communications and status reporting, including candid assessments of risk. Navigate resistance and competing priorities with diplomacy, distinguishing valid constraints from preference. Develop and execute a change management strategy covering audience analysis, communications, training, and support. Build and lead a Champions Network that drives peer-to-peer adoption and provides feedback to the program team. Partner with Communications and Learning teams to deliver messaging and training tailored to different audiences, from executives to frontline employees. Define clear guidance on how collaboration tools fit together (for example, when to use Slack versus Microsoft Teams, or SharePoint versus OneDrive). Define and track adoption metrics, and adjust the approach based on data and user feedback. Work with platform engineers and architects on solution design, including information architecture, permissions mapping, integrations, and identity and access requirements. Understand migration tooling, data volumes, and content complexity well enough to identify risks and make informed trade-offs. Drive standards for platform governance, such as channel naming, app and integration approval, site provisioning, and guest access. Requirements: 7+ years of program or project management experience, including leading large, cross-functional technology initiatives that affected a broad employee population (for example, ERP, infrastructure, end-user computing, or enterprise application rollouts). Demonstrated experience leading change management and driving user adoption, not just technical delivery. Track record of managing senior stakeholders, building governance structures, and influencing without direct authority. Experience working with Legal, Security, or Compliance teams on technology programs with regulatory or data governance requirements. Strong written and verbal communication skills, including the ability to tailor messages for executive and general employee audiences. Comfort with ambiguity and the ability to learn new platforms quickly. PMP, PgMP, or equivalent certification. Preferred: Experience with enterprise collaboration platforms such as Slack, Microsoft 365, SharePoint, Teams, Box, or Zoom. Experience with content or data migrations, including permissions and records retention considerations. Experience in a regulated industry such as medical devices, healthcare, life sciences, or financial services. Familiarity with change management frameworks such as Prosci ADKAR. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard! Why you'll love this job As part of the Identity Services team, you'll help deliver secure digital products that support a reliable and profitable airline. You will design, implement, and care for cybersecurity solutions that protect users, systems, operations, and data, by ensuring strong identity controls such as role based access, authentication, authorization, and governance. This role requires attention to detail, strong problem solving, and high ethical responsibility. The fast paced global airline environment offers opportunities for professional development, continuous growth, and meaningful impact. In the Identity Services domain, you will be responsible for the architecture, design, standards, and patterns for delivering strong identity and access programs. You will be expected to balance technical oversight, and business alignment to secure organization's digital assets while ensuring the team is empowered, the systems are resilient, and the entire operation runs smoothly, effectively, and proactively. Additional information about the skills needed for this position is listed in the Skills, Licenses & Certifications section below. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Identity and Access Management (IAM) Architecture: Design and oversee the architecture and deployment of IAM solutions to manage user identities, roles, and access privileges across the organization's systems and applications. User Provisioning and De-provisioning Framework: Architect and optimize the processes for automating the creation, modification, and removal of user accounts and access rights based on organizational policies and user roles. Security and Governance: Establishing policies for user access, role-based access control (RBAC), and ensuring audit compliance. Designing Secure Architectures: Develop and design secure IT architectures that protect the organization's data, applications, and infrastructure from cyber threats. Collaboration with Stakeholders: Work closely with other IT teams, business units, and external partners to ensure security requirements are understood and implemented effectively. Security Standards and Best Practices: Establish and enforce security standards, guidelines, and best practices across the organization. Leadership: Provide technical guidance and oversight to the engineering team, system owners and customers. Incident Response Planning: Develop and maintain comprehensive incident response plans and procedures to ensure swift and effective handling of security incidents. Monitoring and Auditing Systems: Design and direct the continuous monitoring of IAM systems for suspicious activities, perform regular audits to ensure compliance with security policies, and generate comprehensive reports on access controls and user activities. Communication: Clearly convey project risks and strategies to senior management and stakeholders, ensuring transparency and informed decision-making. Operational Management and Monitoring: Design monitoring strategies to ensure the continuous availability, performance, and reliability of identity services. Compliance and Risk Management Framework: Design frameworks to ensure compliance with data protection laws and standards (e.g., GDPR, CCPA). Conduct risk assessments and audits to identify and address vulnerabilities. All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or a related technical discipline, or equivalent experience/training. Extensive job experience in cybersecurity architecture or a related field is required, with a proven track record of designing and implementing secure IT architecture and frameworks. Demonstrated expertise in leading architectural design and strategic oversight in cybersecurity initiatives. 12+ years experience in Cybersecurity Architecture Preferred Qualifications- Education & Prior Job Experience Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field; advanced degree preferred. 5+ years' experience in cybersecurity architecture or related roles. Experience designing and implementing comprehensive security architectures and frameworks. Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and their security features. Experience with regulatory compliance and industry standards (e.g., GDPR, PCI-DSS, ISO 27001). Skills, Licenses & Certifications Relevant certifications including but not limited to Certified Information Systems Security Professional (CISSP); Certified Information Security Manager (CISM); Certified Information Systems Auditor (CISA); Certified in Risk and Information Systems Control (CRISC); Certified Information Privacy Professional (CIPP); Certified Information Systems Security Professional - Architecture (CISSP-ISSAP) Proficiency in identity and access management (IAM) tools and technologies Expertise in developing and implementing cybersecurity IAM policies and procedures Knowledge of IAM principles and methodologies Understanding of regulatory requirements and standards related to IAM (e.g., GDPR, HIPAA, SOX) Familiarity with cybersecurity frameworks and standards (e.g., NIST, ISO 27001) Ability to conduct assessments and audits of IAM practices to identify vulnerabilities and gaps Strong problem-solving skills to address IAM management challenges Ability to collaborate effectively with cross-functional teams Experience in managing IAM projects, including planning, execution, and monitoring Proficiency in identity and access management (IAM) solutions (e.g., Saviynt, Okta, Ping Identity, Microsoft Azure AD) Knowledge of authentication protocols (e.g., SAML, OAuth, OpenID Connect, Kerberos) Familiarity with cloud security and cloud IAM (e.g., AWS IAM, Azure AD) Ability to analyze complex security requirements and design effective access management solutions Strong problem-solving skills to address security challenges and incidents Excellent written and verbal communication skills to articulate security concepts and solutions to technical and non-technical stakeholders What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Job Description Job Description We are an executive search agency recruiting on behalf of an established artisan jewelry and accessories company seeking an E-Commerce and Digital Growth Manager. The brand works with independent designers and craftspeople to sell distinctive jewelry, accessories, and collectible pieces to customers across the United States. The position will lead online revenue growth, customer acquisition, and digital merchandising. The successful candidate will combine commercial thinking with a strong understanding of e-commerce performance and customer behavior. Key Responsibilities Manage the company's e-commerce platform and online merchandising. Develop strategies to increase online traffic and conversion. Lead email, paid digital, and customer retention initiatives. Analyze sales, conversion, and customer acquisition performance. Coordinate digital product launches and seasonal campaigns. Improve the online customer journey and shopping experience. Requirements 4+ years of e-commerce or digital marketing experience. Experience within jewelry, fashion, beauty, or consumer brands preferred. Strong knowledge of e-commerce analytics and conversion metrics. Experience with digital advertising and email marketing platforms. Strong analytical and project management skills. Bachelor's degree in Marketing, Business, or a related discipline preferred. Benefits Medical, dental, and vision insurance Paid time off 401(k) plan Employee product discount Performance bonus Salary: $90,000 to $115,000 per year Keller is a recruitment agency that provides services to clients ranging from startups and non profits to multinational corporations. Keller emphasizes ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes. To learn more about the firm and about our candidate services - please visit Executive Recruiters United States: Leading Executive Search and Headhunting Firm in the USA Equal Employment Opportunity and Non-Discrimination Policy Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status. Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected. Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations. Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location. Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable. Privacy and Pay Equity: California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at . Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available. Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws. State-Specific Information: Rhode Island: We do not request or require salary history from applicants. Connecticut: We provide wage range information upon request or before discussing compensation. New Jersey: We do not inquire about salary history unless voluntarily disclosed. Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process. Use of Artificial Intelligence in Recruitment Keller Executive Search and our clients may use artificial intelligence (AI) tools to assist in the recruitment and candidate evaluation process. These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters. Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal employment opportunity and non-discrimination principles. Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law. Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. The AI Engineering domain is an area focused on development, deployment, management, and maintenance of Agentic software applications that support business processes and user needs while ensuring reliability, performance, and security. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure while following responsible AI practices. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Ensure agent designs meet requirements for reliability, latency, cost efficiency, and maintainability in production environments. Exhibits strong business and leadership skills, deep technology perspective to guide solutions, and strong communication skills to coordinate with Engineers and Engineering Managers to ensure they understand business needs and objectives, as well as technical requirements of products Collaborates with Business and IT leadership to execute and communicate organization's technical vision, mission, and work priorities, and drives progress towards roadmaps and ensures efficient technical product management and effective communication with stakeholders Implement safeguards for privacy, security, and responsible AI: data handling, access controls, content filtering, audit logging, and human-in-the-loop controls where appropriate Supports an environment for engineering teams to be self-governing organizations who are accountable for their own performance and delivery commitments and measured accordingly Communicates across engineering teams to relay business and IT initiatives, priorities, and support clear adherence to business priorities Leads, develops, and mentors leaders and top performers across the engineering teams to build next generation of leaders Responsible for budget management, forecasting, resource allocation, and long-term planning to drive alignment with business priorities All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Technology, Computer Science, Information Systems, or related technical discipline, or equivalent experience/training 7+ years of experience participating in delivery of solutions using ITIL / Agile / XP, or similar methodologies 5+ years of experience leading product teams Preferred Qualifications- Education & Prior Job Experience Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training Strong understanding of LLM-based systems, including agent patterns, RAG, tool/function calling, prompt engineering, and evaluation method Proven experience delivering production AI solutions with measurable business outcomes Experience building agentic orchestration using frameworks such as Semantic Kernel, LangChain/LangGraph, Microsoft Copilot Studio, OpenAI/Anthropic tool calling patterns, or equivalent internal frameworks Airline industry experience, including engineering / business processes and supporting technology Skills, Licenses & Certifications Proven track record in leading Engineering initiatives that generate substantial value; well organized, able to multi-task, able to prioritize with minimal direction Hands-on expertise in backend engineering (e.g., Python, Java, C#, or Node.js) and API/service design Strong technical leadership, and extensive experience in Agile methodology-style leadership environment Excellent communication skills to present to executive management often and emphasize the important intersection of business and technology Proven ability to handle multiple products/work streams and demands efficiently Experience in leading a team of individuals with various levels of skills and experience in potentially high stress and challenging situations Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environment Leads, influences, and upholds technology standards to ensure resiliency goals are met and continuously improved upon Good understanding of financial practices What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Job Description RevolutionParts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries. RevolutionParts is looking for an eCommerce Performance Specialist to join our Professional Services consulting team. As an eCommerce Performance Specialist on the RevolutionParts platform, your role is to help automotive dealerships and parts sellers maximize their online sales based on your personal experience. You'll act as a trusted advisor-analyzing store performance, optimizing listings, improving pricing strategies, and recommending digital marketing initiatives. The goal is to turn data into actionable strategies that drive revenue growth, better customer experiences, and stronger online visibility. Think of yourself as the bridge between our platform's technology and the dealership's success, helping them unlock the full potential of their ecommerce channel and their ability to scale quickly. This is a remote role that requires some travel. Also, the position pays a base salary plus an annual bonus. Please be sure to read the requirements for this position. This role fulfills a very specific need for our company, so If you do not meet the first four requirements for the role, you cannot be considered. Thank you! AI Fluency & Modern Tooling At RevolutionParts, we expect team members to actively use modern tools - including AI-powered systems - to improve decision-making, productivity, and quality of work. This includes: Using AI tools responsibly to accelerate research, analysis, documentation, and problem-solving Exercising strong judgment around data privacy, accuracy, and ethical use Continuously learning and adapting as AI capabilities evolve Proven examples of using AI to improve outcomes in prior roles is expected. Responsibilities eCommerce platform optimization consulting - Train and enable dealers on how to maximize the platform to increase sales using hands-on experience and evaluating the dealer's operation desire and potential. You are expected to hold a book of consulting clients that you will manage throughout the life of the contract. Propose innovative strategies to increase sales and drive traffic to the dealers websites Track and analyze KPIs, including website traffic, user engagement, conversion rates, and customer acquisition channels, to identify strategies for increasing digital sales and optimizing the ecommerce website Research and implement current marketing trends to enhance website performance and user experience Train clients on how to optimize product listings and ecommerce website functionality using all sales channels to which the dealer has access per their contract Assist clients and users with any challenges, pitfalls, or operational struggles quickly Connect users to other departments within RevolutionParts in order provide additional assistance regarding support and GMV growth Cross-functional collaboration with Sales, Customer Success, and Marketing: Engage as needed with teams to collaborate on providing support during the sales process Offering suggestions and providing expertise to RP Sales and CX team members Work with Customer Success team as needed to re-engage customers at risk by joining calls to provide professional expertise When needed, act as a resource for hosting webinars, podcasts, dealer training videos, marketing campaigns, etc. To be amazing at this role, you have the following attributes: Customer Focus : Expertise in understanding customer needs and using insights to enhance eCommerce marketing strategies Effective Communication : Proficient in communicating marketing strategies and results to stakeholders across technical and business teams, ensuring alignment on objectives and performance Relationship Management : Proven ability to build and maintain strong relationships with internal teams, dealers, and external vendors to support eCommerce marketing goals Creativity : Strong ability to propose/develop innovative marketing campaigns and explore new channel expansion opportunities to engage customers and drive growth Technical Excellence : Knowledge of eCommerce platforms, email automation tools, and digital marketing technologies, with the ability to optimize performance and implement new solutions Strategic Thinking : Ability to develop and lead eCommerce marketing strategies aligned with business objectives, focusing on long-term growth and channel expansion Requirements 5+ years of eCommerce Sales experience Experience working in an auto parts department or in the automobile industry is required Experience working with auto dealerships Experience with the RevolutionParts platform as a user Experience managing several accounts at once Excellent communicator - you will be responsible for explaining complex topics in simplified terms to clients Listening Skills - the ability to hear what our clients are saying to think through how to help them succeed Strong copywriting and grammar skills Attention to detail Quick Follow-up and response time to client emails, meetings, and internal communications Proficient at updating records & notes of work completed Ability to work in a fast-paced environment A born leader who can spearhead projects Self-starter who is motivated and eager to take on a challenge Why Join Us? Impact: Directly influence customer satisfaction and contribute to the growth and improvement of our processes. Revolutionize the Industry: Be part of a company that is revolutionizing the parts e-commerce business, helping sellers efficiently sell parts and accessories online. Your role will significantly impact how customers interact with our platform and enhance their overall experience. Growth Opportunities: Advancing to the Manager of Technical Support role opens several pathways for further career development within our company. This includes potential progression to higher leadership roles, quality assurance roles, or stepping into enterprise support management. Exposure: Constantly work with other teams such as Product, Implementation, Customer Success, and Marketing. RevolutionParts is proud to provide all full-time Revolutionaries with a comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks. You can learn more about our core-value driven culture at our career page. RevolutionParts is an Equal Opportunity Employer; we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, gender identity or expression, sexual identity, sexual orientation, age, marital status, family status, genetic information, veteran status, or disability status. Please Note: You will only receive correspondence through the Gem ATS or from a email address. If you are receiving communication through any other platform or domain, it may be fraudulent, and we urge you to ignore the communication. PI5ffdeb3507e3-9046

Job Description Job Overview:- We are seeking an experienced Product Analytics Consultant with hands-on expertise in Amplitude Analytics or similar product analytics platforms to support our end client in the healthcare domain. The ideal candidate will work closely with product managers, business stakeholders, and engineering teams to understand user behavior, define meaningful KPIs, develop analytics dashboards, and generate actionable insights that support data-driven product decisions. The candidate should have strong experience in product analytics, event-based tracking, funnel analysis, cohort analysis, retention measurement, and dashboard development. Key Responsibilities:- - Conduct discovery sessions with product managers, business stakeholders, and engineering teams to understand business objectives and product requirements. - Understand user journeys, product features, application workflows, and user interactions. - Translate business requirements into meaningful KPIs, metrics, reports, and analytical dashboards. - Build and maintain product analytics dashboards using Amplitude or comparable analytics platforms. - Analyze product adoption, feature engagement, user journeys, workflow conversions, drop-offs, and retention. - Define events, event properties, user attributes, and filters required for product analytics. - Review existing event tracking and identify missing, duplicate, or inconsistently implemented events. - Recommend best practices for automatic event capture, manual event tracking, and event metadata enrichment. - Develop reusable charts, reports, cohorts, and dashboard templates. - Validate analytics results against application data, business reports, and other trusted sources. - Investigate discrepancies in event volumes, user counts, conversion rates, and reporting results. - Document KPI definitions, calculation logic, data sources, assumptions, and analytical processes. - Ensure compliance with applicable data privacy, security, access-control, and data-classification requirements. - Present analytical findings and recommendations to technical and non-technical stakeholders. - Provide training, demonstrations, and knowledge transfer to product and engineering teams. Required Skills & Qualifications:- - 3+ years of experience in Product Analytics, Digital Analytics, Business Intelligence, or a related field. - 3+ years of hands-on experience with Amplitude Analytics or comparable product analytics platforms. - Experience with one or more of the following platforms: - Amplitude Analytics - Mixpanel - Pendo - Heap - Google Analytics (GA4) - Adobe Analytics - PostHog - FullStory - Contentsquare - Strong understanding of product analytics concepts, including: - Event-Based Tracking - Funnel Analysis - Cohort Analysis - Retention Analysis - User Segmentation - Conversion Measurement - Feature Adoption - User Engagement Analysis - Experience building dashboards, charts, reports, and analytical templates. - Ability to define KPIs and translate business requirements into analytical solutions. - Experience reviewing event taxonomies and application instrumentation requirements. - Experience validating analytics data and troubleshooting reporting discrepancies. - Strong communication and stakeholder management skills. - Ability to collaborate with product, engineering, QA, data, and business teams. Preferred Qualifications:- - Previous experience working with healthcare applications, healthcare technology, or healthcare-related products. - Experience supporting multiple products or application teams. - Familiarity with web, mobile, embedded, or cloud-based applications. - Understanding of application instrumentation, SDKs, automatic event capture, and event enrichment. - Knowledge of data governance, privacy-aware analytics, and access controls. - Experience working in enterprise or regulated environments. - Familiarity with SQL, APIs, spreadsheets, or other tools used for data validation. - Amplitude certification or equivalent product analytics training. Expected Deliverables:- - Product analytics dashboards and recurring reports. - KPI and metric definition documents. - Event and property requirements for identified use cases. - Event-to-KPI mapping documentation. - Reusable charts, cohorts, filters, and dashboard templates. - Tracking and instrumentation gap assessments. - Data quality validation reports. - Analytics implementation guidance and user documentation. Interested candidates with relevant Product Analytics experience and hands-on expertise in Amplitude or similar platforms are encouraged to apply.

Job Description Job Description: Agentic AI Engineer Experience: (8-10) + Years Location: Fort Mill, SC Annual Salary: $120K Per Annum Job Summary We are seeking an experienced Agentic AI Engineer with 10+ years of experience in software engineering, AI/ML, and enterprise application development to design, develop, and deploy intelligent AI agents for wealth management applications. The ideal candidate will have strong expertise in Python, Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), multi-agent architectures, and enterprise AI integration. This role requires hands-on experience building production-grade AI solutions that can reason, plan, use tools, retrieve information, and execute business workflows with appropriate human oversight. Experience in wealth management, financial services, investment management, portfolio analytics, or financial advisory platforms is highly preferred. Key Responsibilities Design, develop, and deploy production-ready Agentic AI solutions for wealth management and financial services applications. Build autonomous and semi-autonomous AI agents capable of planning tasks, reasoning, invoking tools, and executing multi-step workflows. Develop multi-agent systems using frameworks such as LangGraph, LangChain, Semantic Kernel, AutoGen, or equivalent technologies. Design and implement LLM-powered applications using models from OpenAI, Anthropic, Azure OpenAI, AWS Bedrock, or similar platforms. Develop and optimize RAG pipelines, including document ingestion, chunking, embeddings, semantic search, reranking, and context retrieval. Integrate AI agents with enterprise systems, REST APIs, databases, knowledge repositories, and financial data platforms. Implement tool/function calling, structured outputs, workflow orchestration, memory management, and stateful agent execution. Build solutions for wealth management use cases, including portfolio research, advisor assistance, investment document analysis, client servicing, financial insights, and knowledge retrieval. Implement responsible AI practices, including guardrails, prompt-injection protection, access controls, PII protection, auditability, and human-in-the-loop approvals. Evaluate AI solutions for accuracy, groundedness, latency, reliability, cost, and business effectiveness. Deploy, monitor, and maintain AI applications using CI/CD, containerization, cloud services, logging, and observability tools. Collaborate with product managers, architects, data engineers, business analysts, and compliance teams to translate business requirements into scalable AI solutions. Mentor engineers, establish engineering best practices, and provide technical leadership across AI initiatives. Required Technical Skills 1. Programming and Software Engineering Strong hands-on experience with Python and object-oriented programming. Expertise in REST APIs, microservices, asynchronous processing, and enterprise application integration. Proficiency with Git, automated testing, debugging, and software engineering best practices. 2. Agentic AI and LLMs Hands-on experience designing and implementing AI agents and multi-agent workflows. Strong understanding of LLM architecture, prompt engineering, context management, and model selection. Experience with agent orchestration frameworks such as LangGraph, LangChain, Semantic Kernel, or AutoGen. Experience implementing tool calling, function calling, planning, state management, retries, and error handling. Understanding of agent autonomy, workflow determinism, and human-in-the-loop controls. 3. RAG and Knowledge Retrieval Experience building enterprise-grade RAG applications and document intelligence solutions. Knowledge of embedding models, vector search, hybrid search, reranking, and retrieval optimization. Experience with vector databases such as Pinecone, Weaviate, Milvus, Chroma, or FAISS. Familiarity with Elasticsearch/OpenSearch and traditional relational or NoSQL databases. 4. Cloud and AI Deployment Experience deploying AI applications on AWS, Azure, or GCP. Familiarity with services such as AWS Bedrock, Azure OpenAI, or equivalent managed AI platforms. Experience with Docker, Kubernetes, CI/CD pipelines, and production monitoring. Understanding of scalability, performance optimization, model serving, and LLM cost management. 5. AI Quality, Security, and Governance Experience implementing LLM evaluation, hallucination mitigation, grounded responses, and AI guardrails. Knowledge of responsible AI, data privacy, secure API integration, and enterprise access controls. Understanding of observability, tracing, prompt/version management, and production incident troubleshooting. Wealth Management Domain Experience Experience working in wealth management, financial services, investment management, banking, or fintech. Understanding of portfolio management, asset allocation, investment research, financial advisors, and client servicing workflows. Familiarity with financial statements, investment reports, market data, and financial research documents. Ability to develop AI solutions that support advisors and operations teams while maintaining data confidentiality, traceability, and compliance requirements. Experience with regulated financial environments and human approval workflows for sensitive or consequential actions is a strong plus. Preferred Qualifications Bachelor's or Master's degree in Computer Science, Engineering, Artificial Intelligence, or a related field. 10+ years of overall software engineering experience, with substantial hands-on experience in AI/ML, LLM applications, or Generative AI. Demonstrated experience delivering AI solutions from proof of concept through production deployment. Strong analytical, problem-solving, communication, and stakeholder-management skills. Experience leading technical design discussions and mentoring engineering teams. Important: Candidates should demonstrate hands-on implementation of production-grade Agentic AI solutions, not just chatbot development, prompt engineering, or proof-of-concept projects.