Job Description Job Description SUMMARY The Program Analyst supports the coordination and integration of multiple integrated project teams (IPTs) and working groups spanning supply chain, logistics, and sustainment activities across the Department of Energy (DOE) / National Nuclear Security Administration (NNSA) and the National Laboratories. The analyst interfaces with technical, engineering, and scientific experts and organizations to identify, gather, and organize complex requirements into frameworks that optimize NNSA's nuclear weapons acquisition and sustainment programs. Support encompasses data analysis, requirements analysis, and configuration management across life cycle planning, management, and program execution. Specific duties include: Coordinate and support multiple IPTs and working groups related to supply chain, logistics, and sustainment. Perform data analysis, requirements analysis, and configuration management in support of transportation modeling and dashboard development. Analyze large data sets consisting of procedures, requirements, technical specifications, parts, and suppliers, and provide input to supply chain analyses and data visualizations. Support the development of sustainment plans, material fielding plans, and strategic planning across weapons programs. Support systems integration, interface control, and coordination across the nuclear security enterprise. Identify requirements, interfaces, conflicts, and integration issues and provide recommended resolutions based on sound engineering rationale supported by thorough analysis. Develop standardized product sustainment and support practices that apply across weapons and acquisition activities, and capture them in requirements documents. Assist Defense Programs (DP) to develop, implement, manage, and maintain a configuration management process for logistics, including the supporting technical tools. Develop and implement business processes and operations for logistics and supply chain management, and analyze existing requirements processes and tools for effective implementation. SKILLS / QUALIFICATIONS Experience analyzing large, complex government or industrial programs. Configuration management experience including data interface, requirements analysis and integration, procedure development, and document management. Experience developing programmatic plans and assessments and providing integrated project team support. Experience producing data visualizations and dashboards. Understanding of data modeling concepts and techniques. data modeling or front-end programming experience (R, Python, SQL, JavaScript, or similar) is a plus. An active DOE Q or Department of War (DOW) Top Secret clearance is required. EXPERIENCE / EDUCATIONAL REQUIREMENTS Business, management, engineering, logistics, supply chain, or another relevant field. (preferred) Relevant experience will be considered in lieu of a degree. OTHER UNIQUE REQUIREMENTS Experience in complex DOE/NNSA or DOW engineering, acquisition, sustainment, or supply chain programs. (desired) DOE 6.X and/or DOW 5000-series acquisition experience. (preferred) Knowledge of the interfaces between DOE/NNSA programs, field sites, contractors, and other government agencies involved in weapons production, handling, and transportation. (preferred) Knowledge of DOE/NNSA weapons programs. (preferred) Experience analyzing, designing, and optimizing complex manufacturing supply chains. (preferred) Selected applicants are required to submit to drug testing and a background investigation as part of the Department of Energy clearance process.
11/14/2026
Full time
Job Description Job Description SUMMARY The Program Analyst supports the coordination and integration of multiple integrated project teams (IPTs) and working groups spanning supply chain, logistics, and sustainment activities across the Department of Energy (DOE) / National Nuclear Security Administration (NNSA) and the National Laboratories. The analyst interfaces with technical, engineering, and scientific experts and organizations to identify, gather, and organize complex requirements into frameworks that optimize NNSA's nuclear weapons acquisition and sustainment programs. Support encompasses data analysis, requirements analysis, and configuration management across life cycle planning, management, and program execution. Specific duties include: Coordinate and support multiple IPTs and working groups related to supply chain, logistics, and sustainment. Perform data analysis, requirements analysis, and configuration management in support of transportation modeling and dashboard development. Analyze large data sets consisting of procedures, requirements, technical specifications, parts, and suppliers, and provide input to supply chain analyses and data visualizations. Support the development of sustainment plans, material fielding plans, and strategic planning across weapons programs. Support systems integration, interface control, and coordination across the nuclear security enterprise. Identify requirements, interfaces, conflicts, and integration issues and provide recommended resolutions based on sound engineering rationale supported by thorough analysis. Develop standardized product sustainment and support practices that apply across weapons and acquisition activities, and capture them in requirements documents. Assist Defense Programs (DP) to develop, implement, manage, and maintain a configuration management process for logistics, including the supporting technical tools. Develop and implement business processes and operations for logistics and supply chain management, and analyze existing requirements processes and tools for effective implementation. SKILLS / QUALIFICATIONS Experience analyzing large, complex government or industrial programs. Configuration management experience including data interface, requirements analysis and integration, procedure development, and document management. Experience developing programmatic plans and assessments and providing integrated project team support. Experience producing data visualizations and dashboards. Understanding of data modeling concepts and techniques. data modeling or front-end programming experience (R, Python, SQL, JavaScript, or similar) is a plus. An active DOE Q or Department of War (DOW) Top Secret clearance is required. EXPERIENCE / EDUCATIONAL REQUIREMENTS Business, management, engineering, logistics, supply chain, or another relevant field. (preferred) Relevant experience will be considered in lieu of a degree. OTHER UNIQUE REQUIREMENTS Experience in complex DOE/NNSA or DOW engineering, acquisition, sustainment, or supply chain programs. (desired) DOE 6.X and/or DOW 5000-series acquisition experience. (preferred) Knowledge of the interfaces between DOE/NNSA programs, field sites, contractors, and other government agencies involved in weapons production, handling, and transportation. (preferred) Knowledge of DOE/NNSA weapons programs. (preferred) Experience analyzing, designing, and optimizing complex manufacturing supply chains. (preferred) Selected applicants are required to submit to drug testing and a background investigation as part of the Department of Energy clearance process.
This job is with Braze, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. WHAT YOU'LL DO We're looking for a Staff Software Engineer to join the User Targeting team as a hands-on technical leader. The team is responsible for how our customers segment and target their users. Every message Braze sends goes through our pipelines, which process billions of users per day. We are a fast-paced team working close to customers in a core and high-impact area of our product. You will create and own complex systems end to end, from the segmentation engine and data pipelines through the APIs and the dashboard experience customers use every day, at the scale demanded by some of the biggest brands in the world. You will have a say in what the team builds as well as how it gets built. Architecture, performance, and cost are constant considerations, but your success will be measured by the value you unlock for customers. Your responsibilities will include: Architect & Build: conceive, design, and implement large-scale systems and services that handle massive data volumes and complex workloads in real time. This includes extending our ClickHouse pipeline to support new filters and attributes Own the Product: partner with product to define what gets built and why, then keep improving it after launch as you learn how customers actually use it Own Core Systems: take ownership of the complex backend systems behind Braze segmentation, continuously improving their performance, reliability, and cost-effectiveness Mentor & Influence: lead by example and mentor engineers on best practices in software design, coding, and operations Collaborate Cross-Functionally: work closely with other engineering teams, product managers, and stakeholders to ensure segmentation systems are effectively integrated and aligned with business objectives Innovate & Optimize: continuously identify opportunities to improve our systems, research new technologies, and advocate for their adoption where appropriate Maintain & Evolve: support and refine operational procedures (alerts, on-call rotation, troubleshooting playbooks) to maximize system stability and quality The team extensively integrates AI into its daily workflow, leveraging agentic tools to navigate our large Ruby monolith, create proof of concepts, and transition quickly and safely from an ask to a working solution. AI has been used across all stages of product delivery, fundamentally enhancing the team's ability to deliver high-quality results more efficiently. WHO YOU ARE Extensive Software Engineering experience: 7+ years of professional experience, including hands-on work in full-stack development or back-end services, particularly with high-scale, high-throughput systems Product Ownership at Scale: proven track record of delivering customer-facing products on high-scale data systems, from problem definition through launch and adoption. You can point to what customers or the business gained, not only what the system did Systems at Scale: proven track record of building foundational data-driven systems at scale: whether streaming, real-time pipelines, or large-scale data platforms Technical Leadership: skilled at driving architectural direction, scoping large efforts, and effectively managing technical debt. Known for precise communication of complex technical concepts and a willingness to drive major technical initiatives Strong Fundamentals: deep understanding of software design, data structures, and algorithms Self-Starter: great communication and organizational skills, with a history of thriving in team environments Bonus points: Languages/Frameworks: familiarity with Ruby, Ruby on Rails, TypeScript, React, Sidekiq, and SQL/NoSQL databases Database Experience: previous experience with MongoDB, ClickHouse, Snowflake, or other data lake solutions Cloud Technologies: experience with container orchestration (Kubernetes), and cloud services (AWS, GCP, Azure) Architecture: experience with distributed systems, API design, monitoring, and best practices Passionate about customer experience For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $184,000 and $314,079 annually with an expected On Target Earnings (OTE) between $204,000 - $348,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 "Best of Marketing and Digital Advertising Software Product" in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology by Great Place To Work , among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you OUR AI-POWERED BRAZE RECRUITMENT PROCESS At Braze . click apply for full job details
11/14/2026
Full time
This job is with Braze, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. WHAT YOU'LL DO We're looking for a Staff Software Engineer to join the User Targeting team as a hands-on technical leader. The team is responsible for how our customers segment and target their users. Every message Braze sends goes through our pipelines, which process billions of users per day. We are a fast-paced team working close to customers in a core and high-impact area of our product. You will create and own complex systems end to end, from the segmentation engine and data pipelines through the APIs and the dashboard experience customers use every day, at the scale demanded by some of the biggest brands in the world. You will have a say in what the team builds as well as how it gets built. Architecture, performance, and cost are constant considerations, but your success will be measured by the value you unlock for customers. Your responsibilities will include: Architect & Build: conceive, design, and implement large-scale systems and services that handle massive data volumes and complex workloads in real time. This includes extending our ClickHouse pipeline to support new filters and attributes Own the Product: partner with product to define what gets built and why, then keep improving it after launch as you learn how customers actually use it Own Core Systems: take ownership of the complex backend systems behind Braze segmentation, continuously improving their performance, reliability, and cost-effectiveness Mentor & Influence: lead by example and mentor engineers on best practices in software design, coding, and operations Collaborate Cross-Functionally: work closely with other engineering teams, product managers, and stakeholders to ensure segmentation systems are effectively integrated and aligned with business objectives Innovate & Optimize: continuously identify opportunities to improve our systems, research new technologies, and advocate for their adoption where appropriate Maintain & Evolve: support and refine operational procedures (alerts, on-call rotation, troubleshooting playbooks) to maximize system stability and quality The team extensively integrates AI into its daily workflow, leveraging agentic tools to navigate our large Ruby monolith, create proof of concepts, and transition quickly and safely from an ask to a working solution. AI has been used across all stages of product delivery, fundamentally enhancing the team's ability to deliver high-quality results more efficiently. WHO YOU ARE Extensive Software Engineering experience: 7+ years of professional experience, including hands-on work in full-stack development or back-end services, particularly with high-scale, high-throughput systems Product Ownership at Scale: proven track record of delivering customer-facing products on high-scale data systems, from problem definition through launch and adoption. You can point to what customers or the business gained, not only what the system did Systems at Scale: proven track record of building foundational data-driven systems at scale: whether streaming, real-time pipelines, or large-scale data platforms Technical Leadership: skilled at driving architectural direction, scoping large efforts, and effectively managing technical debt. Known for precise communication of complex technical concepts and a willingness to drive major technical initiatives Strong Fundamentals: deep understanding of software design, data structures, and algorithms Self-Starter: great communication and organizational skills, with a history of thriving in team environments Bonus points: Languages/Frameworks: familiarity with Ruby, Ruby on Rails, TypeScript, React, Sidekiq, and SQL/NoSQL databases Database Experience: previous experience with MongoDB, ClickHouse, Snowflake, or other data lake solutions Cloud Technologies: experience with container orchestration (Kubernetes), and cloud services (AWS, GCP, Azure) Architecture: experience with distributed systems, API design, monitoring, and best practices Passionate about customer experience For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $184,000 and $314,079 annually with an expected On Target Earnings (OTE) between $204,000 - $348,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 "Best of Marketing and Digital Advertising Software Product" in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology by Great Place To Work , among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you OUR AI-POWERED BRAZE RECRUITMENT PROCESS At Braze . click apply for full job details
Job Description Job Description ABOUT ROCKET LAB Rocket Lab is the end-to-end space company building rockets, spacecraft, and critical subsystems that keep the world connected, protected, expand humanity's reach to the Moon, Mars, and beyond. We move fast, build real hardware for meaningful missions, and make the impossible routine. Come shape the future with us. As a Security Analyst Intern based at Rocket Lab's site in Albuquerque, New Mexico, you will have the opportunity to support Security Team in developing security education, conducting intelligence and risk assessments, network infrastructure research, physical security, and more. The Security Team leads physical security, program security and enterprise risk management, all of which are programs designed to protect Rocket Lab personnel, assets and intellectual property. WHAT YOU'LL GET TO DO As an intern, you will work closely with your mentor and other employees within the security department to apply your knowledge and grow your skills both technically and professionally. Work with a fast-paced group of professionals to apply industry concepts to solve real challenges. Attend frequent 1:1's with mentors and supervisors to facilitate success and learning while providing progress updates. Enjoy tech talks and network with other interns and employees through social and professional events. YOU'LL BRING THESE QUALIFICATIONS Ideal candidates will thrive in ambiguity and are excited to work in small, high-performing teams that are focused on continued learning and growth. Success in this position will be measured by the knowledge and experience you bring to the role, your ability to lead development projects without supervision, and your ability to successfully collaborate across teams to deliver results. Must be enrolled in an associates, bachelor's, master's or doctorate degree program in field of criminal justice, national security, emergency management, or similar. and have at least one semester of school remaining post internship GPA of 3.0 3+ months of general work experience (internships or other personal/team project experience is applicable) THESE QUALIFICATIONS WOULD BE NICE TO HAVE GPA of 3.5 or above Military experience, active duty or reserves, or ROTC Experience in the aerospace or tech industry ADDITIONAL REQUIREMENTS Able to work full-time, on-site for a minimum of 12 consecutive weeks beginning May or June 2027 COMPENSATION AND OTHER BENEFITS Pay Range AZ: $18.00 USD Hourly You may be eligible for a stipend to subsidize relocation costs WHAT TO EXPECT We're on a mission to unlock the potential of space to improve life on Earth, but that's not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work, and out-pace. We pride ourselves on having each other's backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way. Important information: FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here. Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days. FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY: For security reasons, background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations. Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union, or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality. For more information on these Regulations, click here ITAR Regulations.
11/14/2026
Full time
Job Description Job Description ABOUT ROCKET LAB Rocket Lab is the end-to-end space company building rockets, spacecraft, and critical subsystems that keep the world connected, protected, expand humanity's reach to the Moon, Mars, and beyond. We move fast, build real hardware for meaningful missions, and make the impossible routine. Come shape the future with us. As a Security Analyst Intern based at Rocket Lab's site in Albuquerque, New Mexico, you will have the opportunity to support Security Team in developing security education, conducting intelligence and risk assessments, network infrastructure research, physical security, and more. The Security Team leads physical security, program security and enterprise risk management, all of which are programs designed to protect Rocket Lab personnel, assets and intellectual property. WHAT YOU'LL GET TO DO As an intern, you will work closely with your mentor and other employees within the security department to apply your knowledge and grow your skills both technically and professionally. Work with a fast-paced group of professionals to apply industry concepts to solve real challenges. Attend frequent 1:1's with mentors and supervisors to facilitate success and learning while providing progress updates. Enjoy tech talks and network with other interns and employees through social and professional events. YOU'LL BRING THESE QUALIFICATIONS Ideal candidates will thrive in ambiguity and are excited to work in small, high-performing teams that are focused on continued learning and growth. Success in this position will be measured by the knowledge and experience you bring to the role, your ability to lead development projects without supervision, and your ability to successfully collaborate across teams to deliver results. Must be enrolled in an associates, bachelor's, master's or doctorate degree program in field of criminal justice, national security, emergency management, or similar. and have at least one semester of school remaining post internship GPA of 3.0 3+ months of general work experience (internships or other personal/team project experience is applicable) THESE QUALIFICATIONS WOULD BE NICE TO HAVE GPA of 3.5 or above Military experience, active duty or reserves, or ROTC Experience in the aerospace or tech industry ADDITIONAL REQUIREMENTS Able to work full-time, on-site for a minimum of 12 consecutive weeks beginning May or June 2027 COMPENSATION AND OTHER BENEFITS Pay Range AZ: $18.00 USD Hourly You may be eligible for a stipend to subsidize relocation costs WHAT TO EXPECT We're on a mission to unlock the potential of space to improve life on Earth, but that's not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work, and out-pace. We pride ourselves on having each other's backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way. Important information: FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here. Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days. FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY: For security reasons, background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations. Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union, or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality. For more information on these Regulations, click here ITAR Regulations.
This job is with WTW, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description The Cyber Security Incident Response IR Manager will play a pivotal role within WTW's Global Information and Cyber Security Defence (ICSD) function, leading the response to complex security incidents and driving initiatives to enhance WTW's Cyber incident management capabilities. This mid senior-level role requires a highly experienced professional with more than 5 years of expertise in incident response and cybersecurity. As a key player in WTW's Cyber Defense strategy, you will establish and refine incident response procedures, collaborate with diverse stakeholders across the organization, and engage closely with other Cyber-Defense teams, including SOC, Threat Hunting, Cyber Threat Intelligence (CTI), and Insider Threat. You will also work beyond the technical domain, liaising with HR, Legal, Compliance, and other business units to ensure effective incident management and mitigation. The individual will work as part of a global, multi-disciplined security community with strong support across the business, contributing to fostering a security-aware culture while ensuring WTW remains a great place to work. With WTW's large global footprint, this role offers a fascinating range of work, and occasional global travel may be required. The Role The Cyber Security Cloud Incident Response IR Manager will play a key role in managing and responding to security incidents within WTW's Cyber Security Incident Response Team. Responsibilities of this role will include: Serve as the primary lead for significant security incidents, coordinating response efforts across technical and business teams to minimize impact and ensure timely resolution. Seasoned Cloud Security Incident Response leader with deep expertise in Azure, AWS, and GCP, driving rapid containment and remediation of complex threats across hybrid environments. Proven track record in orchestrating cross-cloud IR workflows and forensic investigations, ensuring resilient security posture and regulatory compliance. Adept at leading global response teams, integrating SIEM/SOAR platforms, and collaborating with MSSPs to mitigate cloud-native and supply chain attack Establish, refine, and maintain incident response processes, playbooks, and workflows to align with industry best practices and WTW's organizational needs. Act as the central point of contact for incident response activities, ensuring effective communication with internal and external stakeholders, including senior leadership, Legal, HR, and Compliance teams. Lead the in-depth technical investigation of security incidents escalated from the SOC, ensuring timely containment, eradication, and recovery while identifying root causes and potential impact Work closely with SOC, Threat Hunting, CTI, Insider Threat, and Vulnerability Management teams to ensure seamless coordination and information sharing during incidents. Lead root cause analysis and post-incident reviews to identify gaps, implement lessons learned, and enhance the overall incident response program. Provide mentorship and guidance to junior analysts and conduct tabletop exercises to improve team preparedness. Stay informed about emerging threats, attack trends, and evolving threat actor tactics, techniques, and procedures (TTPs) to ensure proactive Defense. Ensure incident handling complies with relevant regulations and prepare detailed reports for regulatory or internal purposes. Evaluate and prioritize incidents based on potential impact and severity, escalating issues to higher levels of management or other teams as required. Assist in developing and fine-tuning automation scripts and workflows to enhance incident detection and response efficiency. Contribute to the development and maintenance of key performance indicators (KPIs) and metrics to measure the effectiveness of incident response processes. Act as a liaison between technical teams and business stakeholders, ensuring clear communication during incidents and status updates. Maintain up-to-date records of all incident handling activities in incident management systems, ensuring alignment with internal policies and audit requirements. Qualifications The Requirements Minimum 7 years of experience in incident response, with a strong understanding of cybersecurity principles, frameworks, and tools. Proficient in forensic analysis, malware analysis, and network traffic analysis. Experience with SIEM tools, EDR platforms, and threat intelligence integration is essential. Proven ability to lead high-stakes security incidents and coordinate cross-functional teams effectively. Deep understanding of MITRE ATT&CK, cyber kill chain, and incident response methodologies. Exceptional verbal and written communication skills, with the ability to convey complex technical concepts to non-technical audiences, including executives. Industry certifications such as CISSP, GCIH, GCFA, or CISM are highly preferred. Experience with platforms like Sentinel, Splunk, Carbon Black, or similar technologies. A proactive and decisive mindset with the ability to operate under pressure. Strong analytical and problem-solving skills to make informed decisions in complex situations. Collaborative and adaptable, with a passion for mentoring and developing team members. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. Compensation and Benefits Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only). Compensation The base salary compensation range being offered for this role is $120,000.00-$180,000.00 USD annually. This role is also eligible for an annual short-term incentive bonus. Company Benefits WTW provides a competitive benefit package which includes the following (eligibility requirements apply): Health and Welfare Benefits: Mental health/emotional wellbeing (including Employee Assistance Program), medical (including prescription drug coverage and fertility benefits), dental, vision, Health Savings Account, Commuter Accounts, Health Care and Dependent Care Flexible Spending Accounts, company-paid life insurance, supplemental life insurance, AD&D, group accident, group critical illness, group legal, identify theft protection, wellbeing program, adoption assistance, surrogacy assistance, auto/home insurance, pet insurance and other work/life resources Leave Benefits: Paid holidays, annual paid time off (includes state/local paid leave where required), company-paid disability (short-term and long-term disability), other leaves (e.g., bereavement, FMLA, ADA, jury duty, military leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles) Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans' eligibility requirements. Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified. EOE, including disability/vets
11/14/2026
Full time
This job is with WTW, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description The Cyber Security Incident Response IR Manager will play a pivotal role within WTW's Global Information and Cyber Security Defence (ICSD) function, leading the response to complex security incidents and driving initiatives to enhance WTW's Cyber incident management capabilities. This mid senior-level role requires a highly experienced professional with more than 5 years of expertise in incident response and cybersecurity. As a key player in WTW's Cyber Defense strategy, you will establish and refine incident response procedures, collaborate with diverse stakeholders across the organization, and engage closely with other Cyber-Defense teams, including SOC, Threat Hunting, Cyber Threat Intelligence (CTI), and Insider Threat. You will also work beyond the technical domain, liaising with HR, Legal, Compliance, and other business units to ensure effective incident management and mitigation. The individual will work as part of a global, multi-disciplined security community with strong support across the business, contributing to fostering a security-aware culture while ensuring WTW remains a great place to work. With WTW's large global footprint, this role offers a fascinating range of work, and occasional global travel may be required. The Role The Cyber Security Cloud Incident Response IR Manager will play a key role in managing and responding to security incidents within WTW's Cyber Security Incident Response Team. Responsibilities of this role will include: Serve as the primary lead for significant security incidents, coordinating response efforts across technical and business teams to minimize impact and ensure timely resolution. Seasoned Cloud Security Incident Response leader with deep expertise in Azure, AWS, and GCP, driving rapid containment and remediation of complex threats across hybrid environments. Proven track record in orchestrating cross-cloud IR workflows and forensic investigations, ensuring resilient security posture and regulatory compliance. Adept at leading global response teams, integrating SIEM/SOAR platforms, and collaborating with MSSPs to mitigate cloud-native and supply chain attack Establish, refine, and maintain incident response processes, playbooks, and workflows to align with industry best practices and WTW's organizational needs. Act as the central point of contact for incident response activities, ensuring effective communication with internal and external stakeholders, including senior leadership, Legal, HR, and Compliance teams. Lead the in-depth technical investigation of security incidents escalated from the SOC, ensuring timely containment, eradication, and recovery while identifying root causes and potential impact Work closely with SOC, Threat Hunting, CTI, Insider Threat, and Vulnerability Management teams to ensure seamless coordination and information sharing during incidents. Lead root cause analysis and post-incident reviews to identify gaps, implement lessons learned, and enhance the overall incident response program. Provide mentorship and guidance to junior analysts and conduct tabletop exercises to improve team preparedness. Stay informed about emerging threats, attack trends, and evolving threat actor tactics, techniques, and procedures (TTPs) to ensure proactive Defense. Ensure incident handling complies with relevant regulations and prepare detailed reports for regulatory or internal purposes. Evaluate and prioritize incidents based on potential impact and severity, escalating issues to higher levels of management or other teams as required. Assist in developing and fine-tuning automation scripts and workflows to enhance incident detection and response efficiency. Contribute to the development and maintenance of key performance indicators (KPIs) and metrics to measure the effectiveness of incident response processes. Act as a liaison between technical teams and business stakeholders, ensuring clear communication during incidents and status updates. Maintain up-to-date records of all incident handling activities in incident management systems, ensuring alignment with internal policies and audit requirements. Qualifications The Requirements Minimum 7 years of experience in incident response, with a strong understanding of cybersecurity principles, frameworks, and tools. Proficient in forensic analysis, malware analysis, and network traffic analysis. Experience with SIEM tools, EDR platforms, and threat intelligence integration is essential. Proven ability to lead high-stakes security incidents and coordinate cross-functional teams effectively. Deep understanding of MITRE ATT&CK, cyber kill chain, and incident response methodologies. Exceptional verbal and written communication skills, with the ability to convey complex technical concepts to non-technical audiences, including executives. Industry certifications such as CISSP, GCIH, GCFA, or CISM are highly preferred. Experience with platforms like Sentinel, Splunk, Carbon Black, or similar technologies. A proactive and decisive mindset with the ability to operate under pressure. Strong analytical and problem-solving skills to make informed decisions in complex situations. Collaborative and adaptable, with a passion for mentoring and developing team members. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. Compensation and Benefits Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only). Compensation The base salary compensation range being offered for this role is $120,000.00-$180,000.00 USD annually. This role is also eligible for an annual short-term incentive bonus. Company Benefits WTW provides a competitive benefit package which includes the following (eligibility requirements apply): Health and Welfare Benefits: Mental health/emotional wellbeing (including Employee Assistance Program), medical (including prescription drug coverage and fertility benefits), dental, vision, Health Savings Account, Commuter Accounts, Health Care and Dependent Care Flexible Spending Accounts, company-paid life insurance, supplemental life insurance, AD&D, group accident, group critical illness, group legal, identify theft protection, wellbeing program, adoption assistance, surrogacy assistance, auto/home insurance, pet insurance and other work/life resources Leave Benefits: Paid holidays, annual paid time off (includes state/local paid leave where required), company-paid disability (short-term and long-term disability), other leaves (e.g., bereavement, FMLA, ADA, jury duty, military leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles) Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans' eligibility requirements. Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified. EOE, including disability/vets
This job is with Braze, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. WHAT YOU'LL DO We're looking for a Staff Software Engineer to join the User Targeting team as a hands-on technical leader. The team is responsible for how our customers segment and target their users. Every message Braze sends goes through our pipelines, which process billions of users per day. We are a fast-paced team working close to customers in a core and high-impact area of our product. You will create and own complex systems end to end, from the segmentation engine and data pipelines through the APIs and the dashboard experience customers use every day, at the scale demanded by some of the biggest brands in the world. You will have a say in what the team builds as well as how it gets built. Architecture, performance, and cost are constant considerations, but your success will be measured by the value you unlock for customers. Your responsibilities will include: Architect & Build: conceive, design, and implement large-scale systems and services that handle massive data volumes and complex workloads in real time. This includes extending our ClickHouse pipeline to support new filters and attributes Own the Product: partner with product to define what gets built and why, then keep improving it after launch as you learn how customers actually use it Own Core Systems: take ownership of the complex backend systems behind Braze segmentation, continuously improving their performance, reliability, and cost-effectiveness Mentor & Influence: lead by example and mentor engineers on best practices in software design, coding, and operations Collaborate Cross-Functionally: work closely with other engineering teams, product managers, and stakeholders to ensure segmentation systems are effectively integrated and aligned with business objectives Innovate & Optimize: continuously identify opportunities to improve our systems, research new technologies, and advocate for their adoption where appropriate Maintain & Evolve: support and refine operational procedures (alerts, on-call rotation, troubleshooting playbooks) to maximize system stability and quality The team extensively integrates AI into its daily workflow, leveraging agentic tools to navigate our large Ruby monolith, create proof of concepts, and transition quickly and safely from an ask to a working solution. AI has been used across all stages of product delivery, fundamentally enhancing the team's ability to deliver high-quality results more efficiently. WHO YOU ARE Extensive Software Engineering experience: 7+ years of professional experience, including hands-on work in full-stack development or back-end services, particularly with high-scale, high-throughput systems Product Ownership at Scale: proven track record of delivering customer-facing products on high-scale data systems, from problem definition through launch and adoption. You can point to what customers or the business gained, not only what the system did Systems at Scale: proven track record of building foundational data-driven systems at scale: whether streaming, real-time pipelines, or large-scale data platforms Technical Leadership: skilled at driving architectural direction, scoping large efforts, and effectively managing technical debt. Known for precise communication of complex technical concepts and a willingness to drive major technical initiatives Strong Fundamentals: deep understanding of software design, data structures, and algorithms Self-Starter: great communication and organizational skills, with a history of thriving in team environments Bonus points: Languages/Frameworks: familiarity with Ruby, Ruby on Rails, TypeScript, React, Sidekiq, and SQL/NoSQL databases Database Experience: previous experience with MongoDB, ClickHouse, Snowflake, or other data lake solutions Cloud Technologies: experience with container orchestration (Kubernetes), and cloud services (AWS, GCP, Azure) Architecture: experience with distributed systems, API design, monitoring, and best practices Passionate about customer experience For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $184,000 and $314,079 annually with an expected On Target Earnings (OTE) between $204,000 - $348,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 "Best of Marketing and Digital Advertising Software Product" in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology by Great Place To Work , among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you OUR AI-POWERED BRAZE RECRUITMENT PROCESS At Braze . click apply for full job details
11/14/2026
Full time
This job is with Braze, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. WHAT YOU'LL DO We're looking for a Staff Software Engineer to join the User Targeting team as a hands-on technical leader. The team is responsible for how our customers segment and target their users. Every message Braze sends goes through our pipelines, which process billions of users per day. We are a fast-paced team working close to customers in a core and high-impact area of our product. You will create and own complex systems end to end, from the segmentation engine and data pipelines through the APIs and the dashboard experience customers use every day, at the scale demanded by some of the biggest brands in the world. You will have a say in what the team builds as well as how it gets built. Architecture, performance, and cost are constant considerations, but your success will be measured by the value you unlock for customers. Your responsibilities will include: Architect & Build: conceive, design, and implement large-scale systems and services that handle massive data volumes and complex workloads in real time. This includes extending our ClickHouse pipeline to support new filters and attributes Own the Product: partner with product to define what gets built and why, then keep improving it after launch as you learn how customers actually use it Own Core Systems: take ownership of the complex backend systems behind Braze segmentation, continuously improving their performance, reliability, and cost-effectiveness Mentor & Influence: lead by example and mentor engineers on best practices in software design, coding, and operations Collaborate Cross-Functionally: work closely with other engineering teams, product managers, and stakeholders to ensure segmentation systems are effectively integrated and aligned with business objectives Innovate & Optimize: continuously identify opportunities to improve our systems, research new technologies, and advocate for their adoption where appropriate Maintain & Evolve: support and refine operational procedures (alerts, on-call rotation, troubleshooting playbooks) to maximize system stability and quality The team extensively integrates AI into its daily workflow, leveraging agentic tools to navigate our large Ruby monolith, create proof of concepts, and transition quickly and safely from an ask to a working solution. AI has been used across all stages of product delivery, fundamentally enhancing the team's ability to deliver high-quality results more efficiently. WHO YOU ARE Extensive Software Engineering experience: 7+ years of professional experience, including hands-on work in full-stack development or back-end services, particularly with high-scale, high-throughput systems Product Ownership at Scale: proven track record of delivering customer-facing products on high-scale data systems, from problem definition through launch and adoption. You can point to what customers or the business gained, not only what the system did Systems at Scale: proven track record of building foundational data-driven systems at scale: whether streaming, real-time pipelines, or large-scale data platforms Technical Leadership: skilled at driving architectural direction, scoping large efforts, and effectively managing technical debt. Known for precise communication of complex technical concepts and a willingness to drive major technical initiatives Strong Fundamentals: deep understanding of software design, data structures, and algorithms Self-Starter: great communication and organizational skills, with a history of thriving in team environments Bonus points: Languages/Frameworks: familiarity with Ruby, Ruby on Rails, TypeScript, React, Sidekiq, and SQL/NoSQL databases Database Experience: previous experience with MongoDB, ClickHouse, Snowflake, or other data lake solutions Cloud Technologies: experience with container orchestration (Kubernetes), and cloud services (AWS, GCP, Azure) Architecture: experience with distributed systems, API design, monitoring, and best practices Passionate about customer experience For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $184,000 and $314,079 annually with an expected On Target Earnings (OTE) between $204,000 - $348,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 "Best of Marketing and Digital Advertising Software Product" in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology by Great Place To Work , among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you OUR AI-POWERED BRAZE RECRUITMENT PROCESS At Braze . click apply for full job details
This job is with Ferguson, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. IT Manager - Business Systems Analysis Join our IT Boundary Applications & Analytics team as an IT Manager - Business Systems Analysis and lead a talented team of Business Systems Analysts who help turn complex business needs into effective technology solutions. You'll develop and empower your team, strengthen BSA practices, and partner across Business and IT to support critical applications, modernization efforts, and strategic technology initiatives that move the business forward. Location: This is a Hybrid role based out of our HQ location in Newport News, VA, in accordance with our Flex schedule; 3 days office / 2 days remote. Duties and Responsibilities: Lead, coach, and develop Business Systems Analysts; set expectations, allocate work, provide feedback, and build capability across requirements, process analysis, facilitation, and business customer management. Manage delivery of the IT strategy and roadmap for the BSA function, providing vision and guidance aligned with business goals, demand priorities, and technology strategy. Guide the development and standardization of business analysis processes, policies, templates, quality standards, governance practices, and performance metrics. Ensure consistent elicitation, analysis, documentation, communication, validation, and approval of functional and non-functional requirements. Partner with business and IT leaders to understand strategic objectives, assess demand, prioritize initiatives, define timelines, and resolve dependencies and risks. Oversee analysis of business processes, user needs, costs, benefits, system requirements, organizational impacts, and solution alternatives. Optimize the design, development, operation, and support of IT systems by ensuring requirements are complete, traceable, feasible, and aligned with business outcomes. Lead customer workshops and multi-functional discussions to clarify needs, evaluate trade-offs, gain alignment, and support sound decisions. Oversee change-impact analysis, system demonstrations, training support, implementation readiness, and escalated production issue analysis. Organize technical and business reports, portfolio metrics, recommendations, and status updates for management and key team members. Promote effective collaboration among Business, Product, Architecture, Engineering, Quality, Operations, Security, Data, and project teams. Adhere to Company compliance and Health, Safety and Environment (HSE) policies, procedures, and requirements. Maintain regular and reliable attendance. Perform other duties as assigned. Qualifications and Requirements: 7+ years of progressive business analysis, systems analysis, product delivery, or related technology experience, including leadership of people, teams, or complex analysis work. Bachelor degree in Information Systems, Computer Science, Business, Engineering, or a related field, or equivalent relevant experience. Experience leading requirements elicitation, process analysis, solution evaluation, impact assessment, documentation, and stakeholder approval across sophisticated initiatives. Solid understanding of business analysis practices, software development lifecycle methodologies, demand management, testing, implementation, and production support. Experience establishing standards, improving processes, managing priorities, and using metrics to improve analysis quality and delivery outcomes. Demonstrated ability to coach and develop analysts and communicate effectively with technical and non-technical audiences at all organizational levels. Strong leadership, facilitation, analytical, problem-solving, presentation, documentation, and multi-functional collaboration skills. Experience managing a Business Systems Analysis, Business Analysis, or related technology function in an enterprise environment. Experience with application modernization, process transformation, portfolio planning, or large-scale technology initiatives. Experience with business process modeling, requirements-management tools, Agile product delivery, and data-informed performance metrics. Relevant business analysis, product, Agile, project management, technology, or leadership certification. At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! - Pay Range: - $7,568.91 - $13,247.76 - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. - This role is Bonus or Incentive Plan eligible. - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information
11/14/2026
Full time
This job is with Ferguson, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. IT Manager - Business Systems Analysis Join our IT Boundary Applications & Analytics team as an IT Manager - Business Systems Analysis and lead a talented team of Business Systems Analysts who help turn complex business needs into effective technology solutions. You'll develop and empower your team, strengthen BSA practices, and partner across Business and IT to support critical applications, modernization efforts, and strategic technology initiatives that move the business forward. Location: This is a Hybrid role based out of our HQ location in Newport News, VA, in accordance with our Flex schedule; 3 days office / 2 days remote. Duties and Responsibilities: Lead, coach, and develop Business Systems Analysts; set expectations, allocate work, provide feedback, and build capability across requirements, process analysis, facilitation, and business customer management. Manage delivery of the IT strategy and roadmap for the BSA function, providing vision and guidance aligned with business goals, demand priorities, and technology strategy. Guide the development and standardization of business analysis processes, policies, templates, quality standards, governance practices, and performance metrics. Ensure consistent elicitation, analysis, documentation, communication, validation, and approval of functional and non-functional requirements. Partner with business and IT leaders to understand strategic objectives, assess demand, prioritize initiatives, define timelines, and resolve dependencies and risks. Oversee analysis of business processes, user needs, costs, benefits, system requirements, organizational impacts, and solution alternatives. Optimize the design, development, operation, and support of IT systems by ensuring requirements are complete, traceable, feasible, and aligned with business outcomes. Lead customer workshops and multi-functional discussions to clarify needs, evaluate trade-offs, gain alignment, and support sound decisions. Oversee change-impact analysis, system demonstrations, training support, implementation readiness, and escalated production issue analysis. Organize technical and business reports, portfolio metrics, recommendations, and status updates for management and key team members. Promote effective collaboration among Business, Product, Architecture, Engineering, Quality, Operations, Security, Data, and project teams. Adhere to Company compliance and Health, Safety and Environment (HSE) policies, procedures, and requirements. Maintain regular and reliable attendance. Perform other duties as assigned. Qualifications and Requirements: 7+ years of progressive business analysis, systems analysis, product delivery, or related technology experience, including leadership of people, teams, or complex analysis work. Bachelor degree in Information Systems, Computer Science, Business, Engineering, or a related field, or equivalent relevant experience. Experience leading requirements elicitation, process analysis, solution evaluation, impact assessment, documentation, and stakeholder approval across sophisticated initiatives. Solid understanding of business analysis practices, software development lifecycle methodologies, demand management, testing, implementation, and production support. Experience establishing standards, improving processes, managing priorities, and using metrics to improve analysis quality and delivery outcomes. Demonstrated ability to coach and develop analysts and communicate effectively with technical and non-technical audiences at all organizational levels. Strong leadership, facilitation, analytical, problem-solving, presentation, documentation, and multi-functional collaboration skills. Experience managing a Business Systems Analysis, Business Analysis, or related technology function in an enterprise environment. Experience with application modernization, process transformation, portfolio planning, or large-scale technology initiatives. Experience with business process modeling, requirements-management tools, Agile product delivery, and data-informed performance metrics. Relevant business analysis, product, Agile, project management, technology, or leadership certification. At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! - Pay Range: - $7,568.91 - $13,247.76 - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. - This role is Bonus or Incentive Plan eligible. - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information
Description: This is an on-site position at our Menasha, WI office, working directly with the President. Help Drive the Business. Work Directly with the President. Make an Impact Every Day. Are you the person who notices the number that doesn't make sense and won't stop digging until you understand why? Do you enjoy solving problems, organizing priorities, and helping leaders make better decisions? As an Executive Business Analyst, you'll work directly with the President and leadership team, helping drive business performance through analysis, reporting, project coordination, and executive support. This is a unique opportunity to gain broad exposure to all aspects of the business while building valuable skills in operations, finance, analytics, and leadership. If you're highly organized, naturally curious, and motivated by making an impact, we'd like to meet you. What You'll Do Partner with Executive Leadership Manage the President's calendar, priorities, and follow-up activities. Coordinate leadership meetings, agendas, presentations, and action items. Ensure key initiatives remain on track and key deadlines are met. Serve as a trusted point of contact for managers, employees, customers, and vendors. Help maintain focus and accountability around strategic business priorities. Drive Business Performance Through Insight Develop reports, dashboards, scorecards, and business insights that drive action. Consolidate and analyze information from multiple systems across the company. Monitor key performance indicators across sales, operations, labor, service, production, and financial performance. Identify trends, opportunities, and areas requiring management attention. Assist leadership with planning, forecasting, and strategic decision-making. Support Strategic Projects Coordinate special projects and initiatives on behalf of executive leadership. Track project milestones, deliverables, and follow-up actions. Prepare presentations, reports, and supporting materials for leadership meetings. Help organize and improve business processes across departments. Conduct research and analysis to support growth initiatives and business decisions. Help Improve the Business Look for opportunities to improve efficiency, communication, and performance. Develop meaningful reporting that helps leaders make faster, better decisions. Assist with implementation of new systems, processes, and business initiatives. Help create a culture of accountability, continuous improvement, and execution. Requirements: What We're Looking For Required Qualifications Strong analytical thinking and problem-solving abilities. Ability to organize information and turn it into actionable business insights. Excellent organizational and project management skills. Ability to communicate complex ideas clearly and practically. Strong attention to detail and commitment to accuracy. Ability to manage multiple priorities and work independently. High level of professionalism and discretion with confidential information. Strong written and verbal communication skills. Preferred Qualifications Experience developing reports, dashboards, scorecards, or business performance metrics. Experience with business intelligence, reporting, or data visualization tools. Familiarity with ERP, accounting, operations, production, or distribution environments. Bachelor's degree in Business, Finance, Analytics, Information Systems, Operations, or a related field. 2+ years supporting a senior executive, including calendar and inbox management. Experience supporting executives, leadership teams, or strategic initiatives. Why This Opportunity Is Different This role blends executive support with business analysis. You'll work directly with executive leadership, gain visibility into every area of the business, and help solve real business challenges that impact company performance. For the right person, this position offers a unique opportunity to accelerate professional growth while building a strong foundation in business operations, analytics, leadership, and strategy. Compensation & Benefits We offer a competitive compensation package designed to attract high-performing professionals who want to grow with our organization. Compensation Competitive salary based on experience, qualifications, and demonstrated capability. Performance-based bonus opportunity. Career growth and advancement opportunities within the organization. Benefits Health, dental, and vision insurance. 401(k) with company contribution. Paid vacation and holidays. Professional development and training opportunities. Exposure to executive leadership and strategic business initiatives. A collaborative, team-oriented culture focused on growth and continuous improvement. Join Our Team. If you want to make an impact, build your business acumen, and work alongside executive leadership, we'd love to hear from you. PId8c1e-3815
11/14/2026
Full time
Description: This is an on-site position at our Menasha, WI office, working directly with the President. Help Drive the Business. Work Directly with the President. Make an Impact Every Day. Are you the person who notices the number that doesn't make sense and won't stop digging until you understand why? Do you enjoy solving problems, organizing priorities, and helping leaders make better decisions? As an Executive Business Analyst, you'll work directly with the President and leadership team, helping drive business performance through analysis, reporting, project coordination, and executive support. This is a unique opportunity to gain broad exposure to all aspects of the business while building valuable skills in operations, finance, analytics, and leadership. If you're highly organized, naturally curious, and motivated by making an impact, we'd like to meet you. What You'll Do Partner with Executive Leadership Manage the President's calendar, priorities, and follow-up activities. Coordinate leadership meetings, agendas, presentations, and action items. Ensure key initiatives remain on track and key deadlines are met. Serve as a trusted point of contact for managers, employees, customers, and vendors. Help maintain focus and accountability around strategic business priorities. Drive Business Performance Through Insight Develop reports, dashboards, scorecards, and business insights that drive action. Consolidate and analyze information from multiple systems across the company. Monitor key performance indicators across sales, operations, labor, service, production, and financial performance. Identify trends, opportunities, and areas requiring management attention. Assist leadership with planning, forecasting, and strategic decision-making. Support Strategic Projects Coordinate special projects and initiatives on behalf of executive leadership. Track project milestones, deliverables, and follow-up actions. Prepare presentations, reports, and supporting materials for leadership meetings. Help organize and improve business processes across departments. Conduct research and analysis to support growth initiatives and business decisions. Help Improve the Business Look for opportunities to improve efficiency, communication, and performance. Develop meaningful reporting that helps leaders make faster, better decisions. Assist with implementation of new systems, processes, and business initiatives. Help create a culture of accountability, continuous improvement, and execution. Requirements: What We're Looking For Required Qualifications Strong analytical thinking and problem-solving abilities. Ability to organize information and turn it into actionable business insights. Excellent organizational and project management skills. Ability to communicate complex ideas clearly and practically. Strong attention to detail and commitment to accuracy. Ability to manage multiple priorities and work independently. High level of professionalism and discretion with confidential information. Strong written and verbal communication skills. Preferred Qualifications Experience developing reports, dashboards, scorecards, or business performance metrics. Experience with business intelligence, reporting, or data visualization tools. Familiarity with ERP, accounting, operations, production, or distribution environments. Bachelor's degree in Business, Finance, Analytics, Information Systems, Operations, or a related field. 2+ years supporting a senior executive, including calendar and inbox management. Experience supporting executives, leadership teams, or strategic initiatives. Why This Opportunity Is Different This role blends executive support with business analysis. You'll work directly with executive leadership, gain visibility into every area of the business, and help solve real business challenges that impact company performance. For the right person, this position offers a unique opportunity to accelerate professional growth while building a strong foundation in business operations, analytics, leadership, and strategy. Compensation & Benefits We offer a competitive compensation package designed to attract high-performing professionals who want to grow with our organization. Compensation Competitive salary based on experience, qualifications, and demonstrated capability. Performance-based bonus opportunity. Career growth and advancement opportunities within the organization. Benefits Health, dental, and vision insurance. 401(k) with company contribution. Paid vacation and holidays. Professional development and training opportunities. Exposure to executive leadership and strategic business initiatives. A collaborative, team-oriented culture focused on growth and continuous improvement. Join Our Team. If you want to make an impact, build your business acumen, and work alongside executive leadership, we'd love to hear from you. PId8c1e-3815
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As a member of the Global Sales AI & Innovation team, you'll be at the forefront of transforming how American Airlines drives revenue through artificial intelligence and advanced data technologies. Embedded within Sales Operations, this role focuses on building both the foundation and the solutions-designing and developing AI powered agents, establishing the business context and governance that enable them, and delivering intelligent analytics that directly enhance the performance of American's corporate and agency sales programs. You'll have the opportunity to innovate, experiment with emerging platforms, and help shape the future of sales intelligence at the world's largest airline. What you'll do This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Responsibilities include the following: 2 Design, build, and deploy AI agents and models on Databricks and Microsoft Copilot/Fabric, leveraging tools such as Genie Spaces, Agent Bricks, and LLM-based workflows to automate and enhance intelligence for Global Sales. Develop and maintain AI governance frameworks - including model documentation, performance monitoring, lineage tracking, and compliance standards - to ensure responsible and auditable use of AI across sales programs. Build and optimize data pipelines supporting AI/ML workloads within a medallion architecture on Azure Databricks (Delta Lake, Unity Catalog), with integration into Microsoft Fabric and OneLake for downstream consumption. Innovate on emerging Databricks and Microsoft Fabric capabilities as they are released, rapidly evaluating and prototyping features that can strengthen the team's technical foundation and revenue impact. Collaborate with business stakeholders in Global Sales to understand operational challenges and translate them into AI-driven solutions, communicating findings and recommendations clearly to both technical and non-technical audiences. Create AI-powered reporting and analytical models within Genie Spaces, Databricks Apps, and Power BI Direct Lake semantic models that empower sales leaders to understand program performance, identify opportunities, and act with confidence. Champion continuous improvement by staying current with advancements in generative AI, agentic frameworks, and large language model tooling, bringing a mindset of experimentation and responsible innovation to the team. Support the full AI development lifecycle - from ideation and prototyping through production deployment and ongoing monitoring - in close partnership with data engineering and Sales IT teams. All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Data Science, Information Systems, Engineering, or similar degree; or equivalent experience/training 3 year in similar role Preferred Qualifications- Education & Prior Job Experience MIS, MBA/MS with a focus on data science, AI, or business technology 5 years of development experience, preferably in an airline or travel industry function 3+ years of experience with Databricks, including Delta Lake, Unity Catalog, or MLflow Experience building or operationalizing AI agents or LLM-based applications Experience with Microsoft Fabric, Copilot Studio, and Power BI Skills, Licenses & Certifications Databricks: Delta Lake, Unity Catalog, Databricks Workflows, Genie Spaces, Apps Cloud & Data Platforms: Azure, Microsoft Fabric, OneLake AI/ML: Python (PySpark, pandas), agentic frameworks, MLflow, model governance and monitoring practices Analytics & Reporting: Microsoft Power BI (Direct Lake, DAX, TMDL), SQL Soft Skills: Strong written and verbal communication; ability to translate complex AI concepts for business audiences; comfort operating in a fast-paced, high-ambiguity environment Certifications (a plus): Databricks Certified Associate or Professional; Microsoft Azure or Fabric certification What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
11/14/2026
Full time
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As a member of the Global Sales AI & Innovation team, you'll be at the forefront of transforming how American Airlines drives revenue through artificial intelligence and advanced data technologies. Embedded within Sales Operations, this role focuses on building both the foundation and the solutions-designing and developing AI powered agents, establishing the business context and governance that enable them, and delivering intelligent analytics that directly enhance the performance of American's corporate and agency sales programs. You'll have the opportunity to innovate, experiment with emerging platforms, and help shape the future of sales intelligence at the world's largest airline. What you'll do This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Responsibilities include the following: 2 Design, build, and deploy AI agents and models on Databricks and Microsoft Copilot/Fabric, leveraging tools such as Genie Spaces, Agent Bricks, and LLM-based workflows to automate and enhance intelligence for Global Sales. Develop and maintain AI governance frameworks - including model documentation, performance monitoring, lineage tracking, and compliance standards - to ensure responsible and auditable use of AI across sales programs. Build and optimize data pipelines supporting AI/ML workloads within a medallion architecture on Azure Databricks (Delta Lake, Unity Catalog), with integration into Microsoft Fabric and OneLake for downstream consumption. Innovate on emerging Databricks and Microsoft Fabric capabilities as they are released, rapidly evaluating and prototyping features that can strengthen the team's technical foundation and revenue impact. Collaborate with business stakeholders in Global Sales to understand operational challenges and translate them into AI-driven solutions, communicating findings and recommendations clearly to both technical and non-technical audiences. Create AI-powered reporting and analytical models within Genie Spaces, Databricks Apps, and Power BI Direct Lake semantic models that empower sales leaders to understand program performance, identify opportunities, and act with confidence. Champion continuous improvement by staying current with advancements in generative AI, agentic frameworks, and large language model tooling, bringing a mindset of experimentation and responsible innovation to the team. Support the full AI development lifecycle - from ideation and prototyping through production deployment and ongoing monitoring - in close partnership with data engineering and Sales IT teams. All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Data Science, Information Systems, Engineering, or similar degree; or equivalent experience/training 3 year in similar role Preferred Qualifications- Education & Prior Job Experience MIS, MBA/MS with a focus on data science, AI, or business technology 5 years of development experience, preferably in an airline or travel industry function 3+ years of experience with Databricks, including Delta Lake, Unity Catalog, or MLflow Experience building or operationalizing AI agents or LLM-based applications Experience with Microsoft Fabric, Copilot Studio, and Power BI Skills, Licenses & Certifications Databricks: Delta Lake, Unity Catalog, Databricks Workflows, Genie Spaces, Apps Cloud & Data Platforms: Azure, Microsoft Fabric, OneLake AI/ML: Python (PySpark, pandas), agentic frameworks, MLflow, model governance and monitoring practices Analytics & Reporting: Microsoft Power BI (Direct Lake, DAX, TMDL), SQL Soft Skills: Strong written and verbal communication; ability to translate complex AI concepts for business audiences; comfort operating in a fast-paced, high-ambiguity environment Certifications (a plus): Databricks Certified Associate or Professional; Microsoft Azure or Fabric certification What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
Job Title: Senior Business Management Analyst - Sector Risk Management Engagement - TS/SCI Location: Onsite/Hybrid - DHS CISA, Arlington, VA. Classified work at 1110 N. Glebe Road or 1310 N. Courthouse; unclassified work may occur at 4200 Wilson Boulevard or an approved remote worksite. Work Schedule: Monday through Friday, generally 8:00 a.m. to 4:30 p.m. Eastern Time, excluding federal holidays; schedule flexibility may be required for emergent events. Security Requirements: TS/SCI - Top Secret clearance required, with the ability to obtain and maintain SCI eligibility/access and favorable DHS fitness and required access determinations. Classified work is performed at approved Government facilities. Work Authorization: U.S. citizenship required for classified access. Must be authorized to work in the United States. AttainX is seeking a Senior Business Management Analyst to provide senior program analysis, policy research, and decision support for CISA's Sector Management leadership and Sector Risk Management Agency responsibilities for sector-specific and cross-sector engagement. This position supports the Stakeholder Engagement Division through critical infrastructure engagement and advisory services. Qualifications and Education Requirements: At least five (5) years of related business management, program analysis, policy research, or stakeholder engagement experience, including work with senior Government leaders. A bachelor's degree in business, public administration, public policy, management, or a related field, or an equivalent combination of education and relevant experience. Experience conducting qualitative and quantitative analyses, identifying operational risks, and developing actionable recommendations. Ability to develop executive briefings, research papers, process maps, project schedules, and performance dashboards. Experience independently coordinating complex projects and reviewing analytical products for quality, accuracy, and timeliness. Knowledge of critical infrastructure sectors, SRMA responsibilities, sector interdependencies, and cyber and physical risk considerations. A current IIBA Certified Business Analysis Professional (CBAP) certification is preferred. Must possess a Top Secret clearance and be able to obtain and maintain SCI eligibility/access; classified work must be performed at approved Government facilities. Job Duties: Lead complex sector risk management analyses and coordinate analytical work, review findings, and provide evidence-based recommendations to senior leaders. Support sector-specific and cross-sector engagement planning and coordination aligned with SRMA responsibilities and leadership priorities. Maintain sector charters, bylaws, membership criteria, participation records, and procedural documents using approved templates. Research sector challenges, cyber and physical risks, interdependencies, and information-sharing needs; develop decision-support products. Collect and analyze attendance, stakeholder feedback, participation trends, and cross-sector observations; prepare monthly reports and recommendations. Maintain weekly dashboards, decision logs, action trackers, schedules, and risk and milestone records to support integrated coordination. Prepare engagement packages and support post-engagement summaries and action updates within three business days unless directed otherwise. Support classified meetings at approved Government facilities, including registration, onsite logistics, attendance records, and accurate meeting notes; prepare and handle records using required classified protocols. Support rapid-response products during urgent events and contribute to the consolidated after-action summary within ten business days after deactivation. Non-Essential Functions: Other related duties as assigned. About Us AttainX, Inc. delivers technology solutions, software products, and professional services to Federal Government customers. Our people are central to achieving our customers' missions. We support quality, collaboration, and employee growth through teamwork and professional development. Benefits We are proud to offer competitive compensation and benefits packages, including paid vacation, medical, dental, and vision insurance, a matching 401(k) plan, tuition/training reimbursement, and long- and short-term disability coverage, subject to plan terms and eligibility. EEO Commitment: AttainX is an equal employment opportunity employer committed to a workplace free from discrimination. We provide equal opportunity to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by applicable law. Accommodations: Applicants and employees who need a reasonable accommodation for the application process or to perform essential job functions may contact Human Resources. Physical Demands: This position primarily involves computer-based work, reviewing technical materials, and communicating with team members and stakeholders. Essential functions may be performed with or without reasonable accommodation. Work Environment: Work is performed at DHS CISA facilities in Arlington, VA, with telework permitted only when approved by the COR. Classified work is performed at approved Government facilities; remote work is limited to authorized unclassified information. General work hours are 8:00 a.m. to 4:30 p.m. Eastern Time, Monday through Friday, excluding federal holidays. Office noise is generally moderate. Hours may be adjusted for emergent events, and Government-directed travel may be required. Compensation details: 00 Yearly Salary PI01384a97804a-7473
11/14/2026
Full time
Job Title: Senior Business Management Analyst - Sector Risk Management Engagement - TS/SCI Location: Onsite/Hybrid - DHS CISA, Arlington, VA. Classified work at 1110 N. Glebe Road or 1310 N. Courthouse; unclassified work may occur at 4200 Wilson Boulevard or an approved remote worksite. Work Schedule: Monday through Friday, generally 8:00 a.m. to 4:30 p.m. Eastern Time, excluding federal holidays; schedule flexibility may be required for emergent events. Security Requirements: TS/SCI - Top Secret clearance required, with the ability to obtain and maintain SCI eligibility/access and favorable DHS fitness and required access determinations. Classified work is performed at approved Government facilities. Work Authorization: U.S. citizenship required for classified access. Must be authorized to work in the United States. AttainX is seeking a Senior Business Management Analyst to provide senior program analysis, policy research, and decision support for CISA's Sector Management leadership and Sector Risk Management Agency responsibilities for sector-specific and cross-sector engagement. This position supports the Stakeholder Engagement Division through critical infrastructure engagement and advisory services. Qualifications and Education Requirements: At least five (5) years of related business management, program analysis, policy research, or stakeholder engagement experience, including work with senior Government leaders. A bachelor's degree in business, public administration, public policy, management, or a related field, or an equivalent combination of education and relevant experience. Experience conducting qualitative and quantitative analyses, identifying operational risks, and developing actionable recommendations. Ability to develop executive briefings, research papers, process maps, project schedules, and performance dashboards. Experience independently coordinating complex projects and reviewing analytical products for quality, accuracy, and timeliness. Knowledge of critical infrastructure sectors, SRMA responsibilities, sector interdependencies, and cyber and physical risk considerations. A current IIBA Certified Business Analysis Professional (CBAP) certification is preferred. Must possess a Top Secret clearance and be able to obtain and maintain SCI eligibility/access; classified work must be performed at approved Government facilities. Job Duties: Lead complex sector risk management analyses and coordinate analytical work, review findings, and provide evidence-based recommendations to senior leaders. Support sector-specific and cross-sector engagement planning and coordination aligned with SRMA responsibilities and leadership priorities. Maintain sector charters, bylaws, membership criteria, participation records, and procedural documents using approved templates. Research sector challenges, cyber and physical risks, interdependencies, and information-sharing needs; develop decision-support products. Collect and analyze attendance, stakeholder feedback, participation trends, and cross-sector observations; prepare monthly reports and recommendations. Maintain weekly dashboards, decision logs, action trackers, schedules, and risk and milestone records to support integrated coordination. Prepare engagement packages and support post-engagement summaries and action updates within three business days unless directed otherwise. Support classified meetings at approved Government facilities, including registration, onsite logistics, attendance records, and accurate meeting notes; prepare and handle records using required classified protocols. Support rapid-response products during urgent events and contribute to the consolidated after-action summary within ten business days after deactivation. Non-Essential Functions: Other related duties as assigned. About Us AttainX, Inc. delivers technology solutions, software products, and professional services to Federal Government customers. Our people are central to achieving our customers' missions. We support quality, collaboration, and employee growth through teamwork and professional development. Benefits We are proud to offer competitive compensation and benefits packages, including paid vacation, medical, dental, and vision insurance, a matching 401(k) plan, tuition/training reimbursement, and long- and short-term disability coverage, subject to plan terms and eligibility. EEO Commitment: AttainX is an equal employment opportunity employer committed to a workplace free from discrimination. We provide equal opportunity to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by applicable law. Accommodations: Applicants and employees who need a reasonable accommodation for the application process or to perform essential job functions may contact Human Resources. Physical Demands: This position primarily involves computer-based work, reviewing technical materials, and communicating with team members and stakeholders. Essential functions may be performed with or without reasonable accommodation. Work Environment: Work is performed at DHS CISA facilities in Arlington, VA, with telework permitted only when approved by the COR. Classified work is performed at approved Government facilities; remote work is limited to authorized unclassified information. General work hours are 8:00 a.m. to 4:30 p.m. Eastern Time, Monday through Friday, excluding federal holidays. Office noise is generally moderate. Hours may be adjusted for emergent events, and Government-directed travel may be required. Compensation details: 00 Yearly Salary PI01384a97804a-7473
Constellation Navigation and Trading, LLC
Norfolk, Virginia
U.S. Marine Management Position Description Disclaimer: The purpose of this document is to provide a summary of the generic functions/tasks associated with this position. It is not an exhaustive or comprehensive list of all possible position responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the incumbent might differ from those outlined here and additional duties may be assigned at the manager's discretion. The position description details as outlined below are also subject to change or reassigned at any time. Business Title: Information Technology Manger Supervisory Responsibilities: No Status: Exempt Supervisor: Vice President, HSSE & Shared Services Purpose/Summary Responsible to the Vice President, HSSE & Shared Services for the effective, efficient, and compliant operation, maintenance, and sustainment of USMMI's shore-side and shipboard information technology (IT) systems to include all hardware and software systems, services, applications and licenses in accordance with approved project and department budgets. Acts as the primary liaison and manager of company outsourced IT resources and initiatives. Assists the Manger, Cyber & Physical Security with ensuring USMI compliance with cybersecurity regulations and standards. Supports company IT objectives including financial, operational and safety goals/objectives/KPIs. Liaise with internal and external stakeholders ensuring responsibility for satisfactory resolution to help tickets, complaints or project implementation. This position is in USMMI's Corporate office in Norfolk, Virginia. Key Responsibilities Manage the design, maintenance, development, and evaluation of all vessel and shoreside IT infrastructure systems, hardware and software including LANs, WANs, Cloud-based services, Internet ISPs, intranet, security, workstation, mobile telephony, SATCOM and wireless implementations. Act as the primary IT representative to USMMI owned and/or operated vessels. In this capacity, provide satisfactory resolution to help tickets outside of third party contracted services. Serve as account administrator for key software services and applications. Oversee third party on premises and after hours Help Desk service and ensure compliance with contracted response rates. Serve as the NSE Software Administrator: Submit, monitor, and ensure help tickets are processed by ABS Wavesight. Implement functional changes to the NSE interface in support of efficiency and data analytics. Assist the Manager, Cyber & Physical Security in ensuring company compliance with cybersecurity standards to include NIST 800-171, CMMC, ISO 27001:2022, and U.S. Coast Guard Cybersecurity in the Marine Transportation System regulations. Assist the Contracting & Proposal Analyst in ensuring compliance with applicable Defense Federal Acquisition Regulations (DFAR). Position Specifications Education & Experience IT relevant bachelor's level degree preferred (Degree must be from an accredited institution). Ten years' experience in actively managing day-to-day IT functions to include network administration, help ticket resolution, and interactions with third party hardware, software, and application providers. The following certifications are preferred: CISA, CISM, CRISC, CGEIT, CISSP Experience preferred in the development, deployment and support of SATCOM and other shipboard related IT systems. Technical Skills & Competencies Required Proficiency maintaining Microsoft Azure GCC-high architecture and applications. Technical proficiency installing and maintaining Microsoft Office 365 suite of programs in the GCC-high environment. SharePoint administration and design is required. Proficiency in the technical details and maintenance of Starlink as an internet service provider. Proficiency in video teleconferencing services and systems to include troubleshooting and system design. Preferred experience in the management and operation of ABS Nautical Systems (NS). Must be a U.S. citizen eligible to obtain a Secret security clearance. Travel Requirements Travel is estimated to be 10-20% of the calendar year to provide support to USMMI owned/operated/managed vessels. International and domestic travel is required for this position. Required to maintain a U.S. Passport. Physical Demands & Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. General office setting, typically the employee may sit comfortably to perform the work, usually at a computer terminal with short breaks or lunch period. However, there may be some bending/stooping, reaching above shoulder level, walking; standing; carrying of light items such as papers, books, or packages of up to 25 pounds. Should be able to hear & speak clearly using phone / headset to communicate with customers; be able to navigate, view & enter information on the computer. Operations Setting: typically, the employee must be able to be in Confined Spaces, Sit, Stand, Walk, Bend, Push/Pull, Kneel, Squat, Reaching and Twisting. Can not have any Fear of Heights. Also need the ability to consistently be able to lift 10lb - 100lb utilizing Folding Hand Truck & Dolly, Rolling Utility Carts or Single Hand Trucks (70 - 100%) of time. PIbdd391ef1ab7-9462
11/14/2026
Full time
U.S. Marine Management Position Description Disclaimer: The purpose of this document is to provide a summary of the generic functions/tasks associated with this position. It is not an exhaustive or comprehensive list of all possible position responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the incumbent might differ from those outlined here and additional duties may be assigned at the manager's discretion. The position description details as outlined below are also subject to change or reassigned at any time. Business Title: Information Technology Manger Supervisory Responsibilities: No Status: Exempt Supervisor: Vice President, HSSE & Shared Services Purpose/Summary Responsible to the Vice President, HSSE & Shared Services for the effective, efficient, and compliant operation, maintenance, and sustainment of USMMI's shore-side and shipboard information technology (IT) systems to include all hardware and software systems, services, applications and licenses in accordance with approved project and department budgets. Acts as the primary liaison and manager of company outsourced IT resources and initiatives. Assists the Manger, Cyber & Physical Security with ensuring USMI compliance with cybersecurity regulations and standards. Supports company IT objectives including financial, operational and safety goals/objectives/KPIs. Liaise with internal and external stakeholders ensuring responsibility for satisfactory resolution to help tickets, complaints or project implementation. This position is in USMMI's Corporate office in Norfolk, Virginia. Key Responsibilities Manage the design, maintenance, development, and evaluation of all vessel and shoreside IT infrastructure systems, hardware and software including LANs, WANs, Cloud-based services, Internet ISPs, intranet, security, workstation, mobile telephony, SATCOM and wireless implementations. Act as the primary IT representative to USMMI owned and/or operated vessels. In this capacity, provide satisfactory resolution to help tickets outside of third party contracted services. Serve as account administrator for key software services and applications. Oversee third party on premises and after hours Help Desk service and ensure compliance with contracted response rates. Serve as the NSE Software Administrator: Submit, monitor, and ensure help tickets are processed by ABS Wavesight. Implement functional changes to the NSE interface in support of efficiency and data analytics. Assist the Manager, Cyber & Physical Security in ensuring company compliance with cybersecurity standards to include NIST 800-171, CMMC, ISO 27001:2022, and U.S. Coast Guard Cybersecurity in the Marine Transportation System regulations. Assist the Contracting & Proposal Analyst in ensuring compliance with applicable Defense Federal Acquisition Regulations (DFAR). Position Specifications Education & Experience IT relevant bachelor's level degree preferred (Degree must be from an accredited institution). Ten years' experience in actively managing day-to-day IT functions to include network administration, help ticket resolution, and interactions with third party hardware, software, and application providers. The following certifications are preferred: CISA, CISM, CRISC, CGEIT, CISSP Experience preferred in the development, deployment and support of SATCOM and other shipboard related IT systems. Technical Skills & Competencies Required Proficiency maintaining Microsoft Azure GCC-high architecture and applications. Technical proficiency installing and maintaining Microsoft Office 365 suite of programs in the GCC-high environment. SharePoint administration and design is required. Proficiency in the technical details and maintenance of Starlink as an internet service provider. Proficiency in video teleconferencing services and systems to include troubleshooting and system design. Preferred experience in the management and operation of ABS Nautical Systems (NS). Must be a U.S. citizen eligible to obtain a Secret security clearance. Travel Requirements Travel is estimated to be 10-20% of the calendar year to provide support to USMMI owned/operated/managed vessels. International and domestic travel is required for this position. Required to maintain a U.S. Passport. Physical Demands & Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. General office setting, typically the employee may sit comfortably to perform the work, usually at a computer terminal with short breaks or lunch period. However, there may be some bending/stooping, reaching above shoulder level, walking; standing; carrying of light items such as papers, books, or packages of up to 25 pounds. Should be able to hear & speak clearly using phone / headset to communicate with customers; be able to navigate, view & enter information on the computer. Operations Setting: typically, the employee must be able to be in Confined Spaces, Sit, Stand, Walk, Bend, Push/Pull, Kneel, Squat, Reaching and Twisting. Can not have any Fear of Heights. Also need the ability to consistently be able to lift 10lb - 100lb utilizing Folding Hand Truck & Dolly, Rolling Utility Carts or Single Hand Trucks (70 - 100%) of time. PIbdd391ef1ab7-9462
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. Cyber Business Engagement partners closely with business and technology teams to understand strategic priorities, conduct security reviews for technology initiatives, and embed security early in the planning and delivery process to enable secure business outcomes. Through cyber awareness programs, targeted training, and phishing simulations, we strengthen security culture, increase risk awareness, and empower employees to make informed security decisions while advancing business objectives. Experience supporting cybersecurity communications, awareness campaigns, training delivery, stakeholder engagement, and reporting activities in a business or technology environment. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Support Cyber Business Engagement Activities: Partner with business and technology teams to strengthen cybersecurity awareness, promote secure practices, and support the integration of security into business initiatives and decision-making. Deliver Security Awareness, Training, and Education Programs: Assist with the development, coordination, communication, and continuous improvement of cybersecurity awareness campaigns, training content, and educational resources for employees. Execute Phishing Simulation and Human Risk Programs: Support the planning, execution, analysis, and reporting of phishing simulations and other human risk initiatives to drive behavior change and reduce cybersecurity risk. Analyze and Report Engagement Metrics: Gather, validate, and analyze awareness, training, phishing simulation, and engagement metrics to identify trends, measure program effectiveness, and provide insights to stakeholders and leadership. Partner with Business Stakeholders: Collaborate with business leaders, technology teams, and cybersecurity partners to understand business priorities, provide risk-informed guidance, and promote shared accountability for cybersecurity. Support Security Reviews and Consultations: Participate in security reviews for technology initiatives and business projects, helping identify risks, communicate security considerations, and embed cybersecurity early in the lifecycle. Drive Communication and Outreach Efforts: Develop and deliver communications that increase cybersecurity awareness, reinforce key behaviors, and keep employees informed of emerging threats and security best practices. Improve Engagement Processes and Program Effectiveness: Help identify opportunities to enhance awareness campaigns, training programs, phishing simulations, reporting, communications, and stakeholder engagement activities to strengthen the organization's security culture. All you'll need for success Minimum Qualifications - Education & Prior Job Experience Bachelor's degree in Cybersecurity, Information Systems, Computer Science, Business, Risk Management, Compliance, Audit, or a related discipline, or equivalent experience/training. 3+ years Experience supporting cybersecurity awareness, training, phishing simulation, business engagement, communications, or related cybersecurity programs. Preferred Qualifications - Education & Prior Job Experience Additional education, coursework, or training in cybersecurity, information security, information systems, risk management, compliance, audit, or a related field preferred. 4+ years of experience in cybersecurity awareness, training, phishing simulation, business engagement, communications, or related cybersecurity programs. Experience with cybersecurity awareness platforms, phishing simulation tools, learning management systems, communication campaigns, reporting and analytics, or related technologies preferred. Experience applying industry cybersecurity best practices and awareness frameworks, including human risk management, security culture development, phishing resilience, and cyber education programs preferred. Skills, Licenses, and Certifications Knowledge of cybersecurity awareness, training, phishing simulation, and human risk management principles, practices, and program lifecycle activities. Familiarity with cybersecurity best practices, security culture development, behavior change methodologies, phishing resilience, and cyber awareness frameworks. Ability to support the planning, coordination, execution, and continuous improvement of cybersecurity awareness campaigns, training programs, and phishing simulation exercises. Strong analytical skills with the ability to review awareness metrics, phishing simulation results, engagement data, and risk trends, translating findings into actionable insights, reporting, and stakeholder communications. Ability to support security reviews and business consultations by identifying cybersecurity considerations, communicating risks, and helping integrate security requirements into business and technology initiatives. Self-starter with a strong ownership mindset, including the ability to independently manage awareness initiatives, stakeholder communications, project deliverables, and follow-up activities. Strong organizational and prioritization skills, with the ability to manage multiple awareness campaigns, training initiatives, stakeholder requests, communications, and reporting deadlines with attention to detail. Excellent written and verbal communication skills, with the ability to develop clear, engaging, and audience-appropriate cybersecurity communications, presentations, training materials, and awareness content. Ability to work collaboratively across cybersecurity, technology, business, communications, human resources, legal, and compliance teams to advance cybersecurity culture and risk reduction objectives. Demonstrated curiosity and learning agility, including the ability to quickly build knowledge of emerging cyber threats, human risk trends, business priorities, and evolving cybersecurity practices. Ability to use awareness platforms, phishing simulation tools, learning management systems (LMS), reporting tools, dashboards, collaboration platforms, spreadsheets, and data analysis tools effectively. Relevant cybersecurity, awareness, communications, training, risk, or project management certifications preferred, such as Security+, SSAP (Security Awareness Practitioner), CISSP, CISM, PMP, Certified Security Culture Professional (CSCP), or comparable certifications. What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Member Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
11/14/2026
Full time
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. Cyber Business Engagement partners closely with business and technology teams to understand strategic priorities, conduct security reviews for technology initiatives, and embed security early in the planning and delivery process to enable secure business outcomes. Through cyber awareness programs, targeted training, and phishing simulations, we strengthen security culture, increase risk awareness, and empower employees to make informed security decisions while advancing business objectives. Experience supporting cybersecurity communications, awareness campaigns, training delivery, stakeholder engagement, and reporting activities in a business or technology environment. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Support Cyber Business Engagement Activities: Partner with business and technology teams to strengthen cybersecurity awareness, promote secure practices, and support the integration of security into business initiatives and decision-making. Deliver Security Awareness, Training, and Education Programs: Assist with the development, coordination, communication, and continuous improvement of cybersecurity awareness campaigns, training content, and educational resources for employees. Execute Phishing Simulation and Human Risk Programs: Support the planning, execution, analysis, and reporting of phishing simulations and other human risk initiatives to drive behavior change and reduce cybersecurity risk. Analyze and Report Engagement Metrics: Gather, validate, and analyze awareness, training, phishing simulation, and engagement metrics to identify trends, measure program effectiveness, and provide insights to stakeholders and leadership. Partner with Business Stakeholders: Collaborate with business leaders, technology teams, and cybersecurity partners to understand business priorities, provide risk-informed guidance, and promote shared accountability for cybersecurity. Support Security Reviews and Consultations: Participate in security reviews for technology initiatives and business projects, helping identify risks, communicate security considerations, and embed cybersecurity early in the lifecycle. Drive Communication and Outreach Efforts: Develop and deliver communications that increase cybersecurity awareness, reinforce key behaviors, and keep employees informed of emerging threats and security best practices. Improve Engagement Processes and Program Effectiveness: Help identify opportunities to enhance awareness campaigns, training programs, phishing simulations, reporting, communications, and stakeholder engagement activities to strengthen the organization's security culture. All you'll need for success Minimum Qualifications - Education & Prior Job Experience Bachelor's degree in Cybersecurity, Information Systems, Computer Science, Business, Risk Management, Compliance, Audit, or a related discipline, or equivalent experience/training. 3+ years Experience supporting cybersecurity awareness, training, phishing simulation, business engagement, communications, or related cybersecurity programs. Preferred Qualifications - Education & Prior Job Experience Additional education, coursework, or training in cybersecurity, information security, information systems, risk management, compliance, audit, or a related field preferred. 4+ years of experience in cybersecurity awareness, training, phishing simulation, business engagement, communications, or related cybersecurity programs. Experience with cybersecurity awareness platforms, phishing simulation tools, learning management systems, communication campaigns, reporting and analytics, or related technologies preferred. Experience applying industry cybersecurity best practices and awareness frameworks, including human risk management, security culture development, phishing resilience, and cyber education programs preferred. Skills, Licenses, and Certifications Knowledge of cybersecurity awareness, training, phishing simulation, and human risk management principles, practices, and program lifecycle activities. Familiarity with cybersecurity best practices, security culture development, behavior change methodologies, phishing resilience, and cyber awareness frameworks. Ability to support the planning, coordination, execution, and continuous improvement of cybersecurity awareness campaigns, training programs, and phishing simulation exercises. Strong analytical skills with the ability to review awareness metrics, phishing simulation results, engagement data, and risk trends, translating findings into actionable insights, reporting, and stakeholder communications. Ability to support security reviews and business consultations by identifying cybersecurity considerations, communicating risks, and helping integrate security requirements into business and technology initiatives. Self-starter with a strong ownership mindset, including the ability to independently manage awareness initiatives, stakeholder communications, project deliverables, and follow-up activities. Strong organizational and prioritization skills, with the ability to manage multiple awareness campaigns, training initiatives, stakeholder requests, communications, and reporting deadlines with attention to detail. Excellent written and verbal communication skills, with the ability to develop clear, engaging, and audience-appropriate cybersecurity communications, presentations, training materials, and awareness content. Ability to work collaboratively across cybersecurity, technology, business, communications, human resources, legal, and compliance teams to advance cybersecurity culture and risk reduction objectives. Demonstrated curiosity and learning agility, including the ability to quickly build knowledge of emerging cyber threats, human risk trends, business priorities, and evolving cybersecurity practices. Ability to use awareness platforms, phishing simulation tools, learning management systems (LMS), reporting tools, dashboards, collaboration platforms, spreadsheets, and data analysis tools effectively. Relevant cybersecurity, awareness, communications, training, risk, or project management certifications preferred, such as Security+, SSAP (Security Awareness Practitioner), CISSP, CISM, PMP, Certified Security Culture Professional (CSCP), or comparable certifications. What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Member Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
Description: ESSENTIAL FUNCTIONS AND DUTIES: INTERFACE DEVELOPMENT • Develop, test, document, and maintain inbound and outbound data interfaces. • Create and modify SSIS (SQL Server Integration Services) packages and processes in the Managed File Transfer system (GoAnywhere/Cleo) and business integration applications (Cleo Clarify/Azure). • Work with Analysts and Business Users to translate functional specifications into technical designs for implementation and deployment. • Thoroughly test all work before releasing code to production by developing and executing test plans and scenarios, including data design, tool design, and data extract/transform. • Begin participating in customer-facing development work for integrations under guidance from senior developers. T-SQL DEVELOPMENT • Understand database concepts as well as the implications of different database designs. • Develop well-designed reusable database objects with guidance as needed, including tables, stored procedures, views, triggers, and indexes. • Continually review and improve performance of stored procedures and SQL queries. • Participate in peer reviews of database and integration changes to ensure consistent methodologies are followed. SUPPORT • Monitor interface processing environments, including summary reporting/alerting, for exception events and implement changes to avoid recurrence. • Responsible for updating and closing assigned tasks/helpdesk tickets within Jira and maintaining Business Integration documentation. • Evaluate customer data issues and implement solutions to avoid recurrence; participate in 24/7 on-call rotation for all assigned interfaces. • Communicate effectively with clients to identify needs and evaluate alternative business solutions with project management. Requirements: QUALIFICATIONS & REQUIREMENTS Education & Experience • Bachelor's degree in Computer Science, Information Systems, or a related field; or equivalent combination of education and experience. • 2-4 years of experience in interface/integration development, database development, or related technical support. • Working knowledge of relational database design and data interface/integration concepts. Required Skills • Proficiency in T-SQL, including tables, stored procedures, views, triggers, and indexes. • Working knowledge of SSIS package development and Managed File Transfer or business integration platforms (GoAnywhere/Cleo, Azure). • Ability to translate functional specifications into sound technical designs. • Strong analytical and troubleshooting skills for interface and data issues. • Effective communication skills for both technical and customer-facing interactions. ESSENTIAL PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk or hear. The employee regularly is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is regularly required to sit for long periods of time; on occasion may need to climb or balance; and stoop, or kneel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment and job sites is usually low, applicable to a business office. C-TPAT Century is committed to the Customs Trade Partnership against Terrorism (C-TPAT) program. Century will take all the necessary steps to implement and enhance security throughout our global supply chain. All employees are required to immediately report any anomalies to the Century USA and Asia C-TPAT contacts. The above is a description of the current essential functions and duties and responsibilities of your position. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position. At the Company's discretion, these essential functions, duties and responsibilities may be modified in the future to meet the business needs of the Company. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. PM22 Compensation details: 0 Yearly Salary PI9d46aeac39d1-7806
11/14/2026
Full time
Description: ESSENTIAL FUNCTIONS AND DUTIES: INTERFACE DEVELOPMENT • Develop, test, document, and maintain inbound and outbound data interfaces. • Create and modify SSIS (SQL Server Integration Services) packages and processes in the Managed File Transfer system (GoAnywhere/Cleo) and business integration applications (Cleo Clarify/Azure). • Work with Analysts and Business Users to translate functional specifications into technical designs for implementation and deployment. • Thoroughly test all work before releasing code to production by developing and executing test plans and scenarios, including data design, tool design, and data extract/transform. • Begin participating in customer-facing development work for integrations under guidance from senior developers. T-SQL DEVELOPMENT • Understand database concepts as well as the implications of different database designs. • Develop well-designed reusable database objects with guidance as needed, including tables, stored procedures, views, triggers, and indexes. • Continually review and improve performance of stored procedures and SQL queries. • Participate in peer reviews of database and integration changes to ensure consistent methodologies are followed. SUPPORT • Monitor interface processing environments, including summary reporting/alerting, for exception events and implement changes to avoid recurrence. • Responsible for updating and closing assigned tasks/helpdesk tickets within Jira and maintaining Business Integration documentation. • Evaluate customer data issues and implement solutions to avoid recurrence; participate in 24/7 on-call rotation for all assigned interfaces. • Communicate effectively with clients to identify needs and evaluate alternative business solutions with project management. Requirements: QUALIFICATIONS & REQUIREMENTS Education & Experience • Bachelor's degree in Computer Science, Information Systems, or a related field; or equivalent combination of education and experience. • 2-4 years of experience in interface/integration development, database development, or related technical support. • Working knowledge of relational database design and data interface/integration concepts. Required Skills • Proficiency in T-SQL, including tables, stored procedures, views, triggers, and indexes. • Working knowledge of SSIS package development and Managed File Transfer or business integration platforms (GoAnywhere/Cleo, Azure). • Ability to translate functional specifications into sound technical designs. • Strong analytical and troubleshooting skills for interface and data issues. • Effective communication skills for both technical and customer-facing interactions. ESSENTIAL PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk or hear. The employee regularly is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is regularly required to sit for long periods of time; on occasion may need to climb or balance; and stoop, or kneel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment and job sites is usually low, applicable to a business office. C-TPAT Century is committed to the Customs Trade Partnership against Terrorism (C-TPAT) program. Century will take all the necessary steps to implement and enhance security throughout our global supply chain. All employees are required to immediately report any anomalies to the Century USA and Asia C-TPAT contacts. The above is a description of the current essential functions and duties and responsibilities of your position. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position. At the Company's discretion, these essential functions, duties and responsibilities may be modified in the future to meet the business needs of the Company. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. PM22 Compensation details: 0 Yearly Salary PI9d46aeac39d1-7806
Job Description Configuration Specialist IV Pay Range: $96,000 - $125,000 depending on relevant experience and qualifications Location: North Venice, FL 34275 Please note that this is not a remote/hybrid position. You will be working from our North Venice, FL location. Responsibilities The Configuration Specialist IV provides senior-level ownership for complex configuration, product knowledge, pricing, quoting, EDI, and integration work across MITER, including Vendo and related external quoting systems. This role supports new brands and product lines, pricing structure changes, product knowledge releases, custom code updates, external system mappings, and production impacting configuration needs. The Level IV scope provides the technical depth, independent decision making, and team guidance needed to improve order accuracy, strengthen internal capability, and reduce reliance on vendor support. Creates and maintains new product lines and pricing structures across Miter Brands. Performs additions and changes to OneLink custom code using VB.NET programming. Creates and maintains mappings from external quoting systems, including EDI processing and maintenance. Collaborates with business analysts, manufacturing, engineering, code compliance, and IT teams to align product, compliance, and production requirements with configuration and product knowledge updates. Manages product knowledge (PK) catalog publishing to external customer systems and supports recurring OneLink PK releases. Manages quoting tool upgrades, including product knowledge and software upgrades, database maintenance, archiving of old product knowledge, and creation and maintenance of OneLink installers. Provides guidance and technical support to internal teams and external customers for quoting, catalog, and product knowledge related configuration needs. Provides assistance and guidance to Configuration Technicians and Configuration Specialists I, II, and III as needed. Qualifications Bachelor's degree in Computer Science, Software Engineering, Business Systems, or a related field, or equivalent experience. Minimum of 7 years of experience in a Configuration Specialist position or equivalent configuration, product knowledge, quoting tool, ERP/CPQ, or manufacturing systems role. Advanced knowledge of PGT and MI Brands, OneLink where applicable, product knowledge structures, pricing configuration, and external quoting system integrations. Working knowledge of VB.NET programming to perform basic custom code additions and changes. Advanced knowledge of window and door products, manufacturing processes, BOM structures, EDI, fabrication equipment support, and production-facing configuration requirements. Strong analytical, troubleshooting, documentation, communication, and cross-functional coordination skills. Ability to work independently under minimal supervision and provide guidance to lower-level Configuration team members. Advanced experience in configuration, product knowledge, quoting, pricing, ERP/CPQ, EDI, or manufacturing-facing systems supporting MITER. Experience with OneLink, PK catalog publishing, scheduled product knowledge releases, external customer system support, and cross-functional issue resolution. Demonstrated ability to troubleshoot complex configuration issues, coordinate across business and technical teams, and guide lower-level Configuration resources. Willing to travel domestically up to 10% MITER Brands is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation's largest suppliers of vinyl windows and patio doors, with plants across the country. What We Offer At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals. We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance. Health & Wellness Three comprehensive medical plan options Prescription drug coverage Dental insurance Vision insurance Teladoc virtual healthcare services Employee Assistance Program (EAP) Annual Wellness Clinic Financial Protection Company-paid Life Insurance Voluntary Life Insurance Company-paid Short-Term Disability Company-paid Long-Term Disability Supplemental Hospital Indemnity Insurance Critical Illness Insurance Accident Insurance Additional Benefits Paid Time Off (PTO) and paid holidays 401(k) retirement plan with company match Tuition Reimbursement Program Legal Insurance Identity Theft Protection Pet Insurance Team Member Discount Program MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law. Work Authorization and Sponsorship Disclosure: The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.
11/14/2026
Full time
Job Description Configuration Specialist IV Pay Range: $96,000 - $125,000 depending on relevant experience and qualifications Location: North Venice, FL 34275 Please note that this is not a remote/hybrid position. You will be working from our North Venice, FL location. Responsibilities The Configuration Specialist IV provides senior-level ownership for complex configuration, product knowledge, pricing, quoting, EDI, and integration work across MITER, including Vendo and related external quoting systems. This role supports new brands and product lines, pricing structure changes, product knowledge releases, custom code updates, external system mappings, and production impacting configuration needs. The Level IV scope provides the technical depth, independent decision making, and team guidance needed to improve order accuracy, strengthen internal capability, and reduce reliance on vendor support. Creates and maintains new product lines and pricing structures across Miter Brands. Performs additions and changes to OneLink custom code using VB.NET programming. Creates and maintains mappings from external quoting systems, including EDI processing and maintenance. Collaborates with business analysts, manufacturing, engineering, code compliance, and IT teams to align product, compliance, and production requirements with configuration and product knowledge updates. Manages product knowledge (PK) catalog publishing to external customer systems and supports recurring OneLink PK releases. Manages quoting tool upgrades, including product knowledge and software upgrades, database maintenance, archiving of old product knowledge, and creation and maintenance of OneLink installers. Provides guidance and technical support to internal teams and external customers for quoting, catalog, and product knowledge related configuration needs. Provides assistance and guidance to Configuration Technicians and Configuration Specialists I, II, and III as needed. Qualifications Bachelor's degree in Computer Science, Software Engineering, Business Systems, or a related field, or equivalent experience. Minimum of 7 years of experience in a Configuration Specialist position or equivalent configuration, product knowledge, quoting tool, ERP/CPQ, or manufacturing systems role. Advanced knowledge of PGT and MI Brands, OneLink where applicable, product knowledge structures, pricing configuration, and external quoting system integrations. Working knowledge of VB.NET programming to perform basic custom code additions and changes. Advanced knowledge of window and door products, manufacturing processes, BOM structures, EDI, fabrication equipment support, and production-facing configuration requirements. Strong analytical, troubleshooting, documentation, communication, and cross-functional coordination skills. Ability to work independently under minimal supervision and provide guidance to lower-level Configuration team members. Advanced experience in configuration, product knowledge, quoting, pricing, ERP/CPQ, EDI, or manufacturing-facing systems supporting MITER. Experience with OneLink, PK catalog publishing, scheduled product knowledge releases, external customer system support, and cross-functional issue resolution. Demonstrated ability to troubleshoot complex configuration issues, coordinate across business and technical teams, and guide lower-level Configuration resources. Willing to travel domestically up to 10% MITER Brands is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation's largest suppliers of vinyl windows and patio doors, with plants across the country. What We Offer At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals. We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance. Health & Wellness Three comprehensive medical plan options Prescription drug coverage Dental insurance Vision insurance Teladoc virtual healthcare services Employee Assistance Program (EAP) Annual Wellness Clinic Financial Protection Company-paid Life Insurance Voluntary Life Insurance Company-paid Short-Term Disability Company-paid Long-Term Disability Supplemental Hospital Indemnity Insurance Critical Illness Insurance Accident Insurance Additional Benefits Paid Time Off (PTO) and paid holidays 401(k) retirement plan with company match Tuition Reimbursement Program Legal Insurance Identity Theft Protection Pet Insurance Team Member Discount Program MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law. Work Authorization and Sponsorship Disclosure: The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.
The Systems Analyst (SA) is responsible for providing technical support and systems analysis for corporate and store systems via remote access, email, phone, or on-site visits. Support consists of consulting with end users to document their issues, requirements, and circumstances in the ticketing system, diagnosing issues, determining the best resolution path, and ensuring that their issues are resolved within our defined Service Level Agreements (SLA). The SA is responsible for collecting and resolving ticket data and issues from third-party vendor partners, analyzing data, identifying trends for systemic problem resolution, and attending vendor ticket reviews. The SA performs monthly analysis of issues and provide summary reports to leadership for review. Reports to: IT Director, Business Systems Location: Corporate Office - Edina, MN Classification: Full Time, Exempt Rate of Pay: $63,000 - $70,000, based on experience Hours: Monday - Friday with occasional evening and weekend work required. Eligible for hybrid work. Jerry's work perks: Health / Vision / Dental Insurance Paid Time Off 401K + match Store Discount Hybrid work schedule, 2 days remote and 3 days in office Essential Functions: Understand core business process capabilities, functions, services, and applications. Provide technical support to end users regarding the resolution of software, hardware, and integration point issues. Analyzes system issues and determines a resolution path that fits within service level agreements. Effectively troubleshoots, replicates, and develops technical workarounds or code for issues. Builds Knowledge Base articles that support and facilitate issue resolution. Assists in the design, requirements documentation, analysis, and testing of new and enhanced systems during project development, pilot, and rollout. Provide timely status and consistent progress on assigned initiatives and projects. Ensure support tickets are resolved within the appropriate SLA's, even if they are outside of typical office hours (Monday through Friday, 8am to 5 pm) Resolve obstacles that cause tickets to not being resolved within SLA's. Maintains issue status/resolution information in ticketing database, and provides monthly summary reporting on systemic issues, recommendations, and bottlenecks. Perform root cause analysis as a basic part of supporting the end user computer environment. On call support rotation as assigned Builds strong relationships with stakeholders, subject matter experts, vendors, and team members. Continually seeks opportunities to increase customer satisfaction. Fosters skill development through participation in training, mentoring, and certification programs. Qualifications: Bachelor's degree in computer science, or Information Technology preferred. 2+ years of relevant work experience preferred in IT and/or retail. Excellent analytical, problem solving and organizational skill with the ability to multitask to balance immediate and long/term priorities with highly effective oral and written communication. Possesses excellent interpersonal skills and strong customer focus. Responds promptly and professionally. Our ideal candidate possesses these competencies: Thought Leadership: analyzes issues and solves problems, exhibits critical thinking, improves processes, establishes plans. Results Leadership: executes effectively, achieves, results. People Leadership: communicates effectively, embraces security first mindset. Personal Leadership: develops skills. Work Environment This position operates in a professional office environment. Most work is performed in a temperature-controlled office environment. Travel Travel is primarily local during the business day, although some out-of-area travel may be expected. Must be able to perform duties with or without reasonable accommodation Americans with Disabilities Act (ADA) Jerry's Enterprises, Inc. will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit the store to which you are applying. Equal Employment Opportunity (EEO) In accordance with all requirements of federal, state, and local law, Jerry's Enterprises, Inc. is an Equal Employment Opportunity employer. Jerry's Enterprises, Inc. prohibits discrimination in recruiting, hiring, training, promotion, termination, pay, discipline, transfer, fringe benefits, job training, classification, referral and all other aspects of employment on the basis of age, race, color, creed, religion, national origin, ancestry, sex, pregnancy (including lactation, child birth, or related conditions), physical or mental disability, marital status, familial status, veteran/military status, sexual orientation, gender identity or expression, genetic information, status with regard to public assistance, membership or activity in a local commission or any other status protected by federal, state or local law. Privacy We respect our applicants' privacy. Applicants will be required to provide specific information to complete the application process. The information you provide, unless otherwise specified, will only be used in regard to our employment decision.
11/14/2026
Full time
The Systems Analyst (SA) is responsible for providing technical support and systems analysis for corporate and store systems via remote access, email, phone, or on-site visits. Support consists of consulting with end users to document their issues, requirements, and circumstances in the ticketing system, diagnosing issues, determining the best resolution path, and ensuring that their issues are resolved within our defined Service Level Agreements (SLA). The SA is responsible for collecting and resolving ticket data and issues from third-party vendor partners, analyzing data, identifying trends for systemic problem resolution, and attending vendor ticket reviews. The SA performs monthly analysis of issues and provide summary reports to leadership for review. Reports to: IT Director, Business Systems Location: Corporate Office - Edina, MN Classification: Full Time, Exempt Rate of Pay: $63,000 - $70,000, based on experience Hours: Monday - Friday with occasional evening and weekend work required. Eligible for hybrid work. Jerry's work perks: Health / Vision / Dental Insurance Paid Time Off 401K + match Store Discount Hybrid work schedule, 2 days remote and 3 days in office Essential Functions: Understand core business process capabilities, functions, services, and applications. Provide technical support to end users regarding the resolution of software, hardware, and integration point issues. Analyzes system issues and determines a resolution path that fits within service level agreements. Effectively troubleshoots, replicates, and develops technical workarounds or code for issues. Builds Knowledge Base articles that support and facilitate issue resolution. Assists in the design, requirements documentation, analysis, and testing of new and enhanced systems during project development, pilot, and rollout. Provide timely status and consistent progress on assigned initiatives and projects. Ensure support tickets are resolved within the appropriate SLA's, even if they are outside of typical office hours (Monday through Friday, 8am to 5 pm) Resolve obstacles that cause tickets to not being resolved within SLA's. Maintains issue status/resolution information in ticketing database, and provides monthly summary reporting on systemic issues, recommendations, and bottlenecks. Perform root cause analysis as a basic part of supporting the end user computer environment. On call support rotation as assigned Builds strong relationships with stakeholders, subject matter experts, vendors, and team members. Continually seeks opportunities to increase customer satisfaction. Fosters skill development through participation in training, mentoring, and certification programs. Qualifications: Bachelor's degree in computer science, or Information Technology preferred. 2+ years of relevant work experience preferred in IT and/or retail. Excellent analytical, problem solving and organizational skill with the ability to multitask to balance immediate and long/term priorities with highly effective oral and written communication. Possesses excellent interpersonal skills and strong customer focus. Responds promptly and professionally. Our ideal candidate possesses these competencies: Thought Leadership: analyzes issues and solves problems, exhibits critical thinking, improves processes, establishes plans. Results Leadership: executes effectively, achieves, results. People Leadership: communicates effectively, embraces security first mindset. Personal Leadership: develops skills. Work Environment This position operates in a professional office environment. Most work is performed in a temperature-controlled office environment. Travel Travel is primarily local during the business day, although some out-of-area travel may be expected. Must be able to perform duties with or without reasonable accommodation Americans with Disabilities Act (ADA) Jerry's Enterprises, Inc. will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit the store to which you are applying. Equal Employment Opportunity (EEO) In accordance with all requirements of federal, state, and local law, Jerry's Enterprises, Inc. is an Equal Employment Opportunity employer. Jerry's Enterprises, Inc. prohibits discrimination in recruiting, hiring, training, promotion, termination, pay, discipline, transfer, fringe benefits, job training, classification, referral and all other aspects of employment on the basis of age, race, color, creed, religion, national origin, ancestry, sex, pregnancy (including lactation, child birth, or related conditions), physical or mental disability, marital status, familial status, veteran/military status, sexual orientation, gender identity or expression, genetic information, status with regard to public assistance, membership or activity in a local commission or any other status protected by federal, state or local law. Privacy We respect our applicants' privacy. Applicants will be required to provide specific information to complete the application process. The information you provide, unless otherwise specified, will only be used in regard to our employment decision.
Job Description "Work sponsorship is not available for this position. Applicants must be a United States citizen , Green Card holder or EAD Green Card holder at the direction of our client". NO THIRD PARTIES PLS THIS IS A DIRECT CLIENT REQUIREMENT ! Those authorized to work without sponsorship are encouraged to apply please. Reach Saakshi Sahni - Email: saakshi(at)zilliontechnologies(dot)com Technical Business Analyst $70/HR - $75/hr w2 Duration: Long Term Ongoing Project with NO end Date Direct Banking Client Hybrid Role - 3 Days a week onsite in Vienna, VA / 2 Days Remote "Work sponsorship is not available for this position. Applicants must be a United States citizen , Green Card holder or EAD Green Card holder at the direction of our client". Compensation $70/HR - $75/HR This is the targeted compensation range for this role per year. Please note that this range is provided as a guideline and the final offer will be based on several factors, including but not limited to, skillset and competencies, level of experience, education, certifications, and location. Benefits We offer a comprehensive benefits package including medical, dental, vision, and disability insurance; 401(k). Job Description: This entry to mid-level Technical Analyst position is targeted specifically to contractors with 8 or more years of relevant information technology experience to support Digital team in developing industry leading web, mobile, chat and voice solutions to meet our Members' evolving financial needs. The role involves collaboration with business analysts, solution architects, developers, and testers to assess needs and define the technical system requirements for solutions. Job Description: Assume leadership of collaboration with product ownership to translate business need into the technical system requirements of the product Proactively identify requirement gaps and issue to product ownership Ensure non-happy path scenarios are considered and handled Advocate for solutions that consider ease of maintenance and component reuse opportunities Leverage available documentation and exercises test versions of applications and APIs to understand existing functionality to inform enhancement opportunities and creation of new capabilities Investigate enterprise and vendor APIs to determine whether necessary data is available to support intended system capabilities Map data between interfacing systems Assist lead analysts in developing and prioritizing features and epics to ensure work focuses on requirements with maximum value and are aligned with product delivery strategy Participate in project planning, sprint and release planning, daily stand-up meetings (scrums), demos/reviews, retrospectives, backlog refinement meetings, and other Scrum-related meetings. Perform application and services tests/validations Responsible for creating system requirement documentation for applications and services, including interface specifications Provide demos to internal project team, as well as to business stakeholders. Works closely with Business, Quality Assurance team and developers on projects and to address production issues Demonstrate ability to excel in a fast-paced environment with aggressive timelines that require managing multiple priorities concurrently Utilize system documentation, database information, application logs and scenario testing to determine root cause of system issues. Have general understanding or working knowledge of the following: Services-oriented architecture / microservices Multi-tier applications (presentation tier/services-processing tier/data management tier) Enterprise and vendor API integration Managing system behavior through configurable variables Error handling XML and JSON data structures Qualifications/Experience: Ability to write SQL queries Problem solving skill - Works well under pressure and challenges, team-player, good listener, analytical, creative, approachable, etc. Excellent verbal and written communication skills with the ability to partner with various levels of leadership within the organization Conducting complex technical analysis across multiple products Work in Agile methodology Writing requirements for a system Writing front end mobile and/or web application requirements is a plus Writing back end service requirements is a plus Experience using tools such as Postman or SoapUI to exercise APIs is a plus + Must Have's: Experience capturing technical requirements for information systems/applications Experience working with APIs Familiarity with multi-tier applications (application layer, services layer, data layer) + Nice to Have's: Experience using tools such as Postman or SoapUI to exercise APIs Experience in the financial industry Experience working on requirements for native mobile applications Please send qualified resumes directly to : saakshi(at)zilliontechnologies(dot)com Thanks, Saakshi Sahni Zillion Technologies Inc. Director - Talent Acquisition Email: saakshi(at)zilliontechnologies(dot)com "Zillion Technologies is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law."
11/14/2026
Full time
Job Description "Work sponsorship is not available for this position. Applicants must be a United States citizen , Green Card holder or EAD Green Card holder at the direction of our client". NO THIRD PARTIES PLS THIS IS A DIRECT CLIENT REQUIREMENT ! Those authorized to work without sponsorship are encouraged to apply please. Reach Saakshi Sahni - Email: saakshi(at)zilliontechnologies(dot)com Technical Business Analyst $70/HR - $75/hr w2 Duration: Long Term Ongoing Project with NO end Date Direct Banking Client Hybrid Role - 3 Days a week onsite in Vienna, VA / 2 Days Remote "Work sponsorship is not available for this position. Applicants must be a United States citizen , Green Card holder or EAD Green Card holder at the direction of our client". Compensation $70/HR - $75/HR This is the targeted compensation range for this role per year. Please note that this range is provided as a guideline and the final offer will be based on several factors, including but not limited to, skillset and competencies, level of experience, education, certifications, and location. Benefits We offer a comprehensive benefits package including medical, dental, vision, and disability insurance; 401(k). Job Description: This entry to mid-level Technical Analyst position is targeted specifically to contractors with 8 or more years of relevant information technology experience to support Digital team in developing industry leading web, mobile, chat and voice solutions to meet our Members' evolving financial needs. The role involves collaboration with business analysts, solution architects, developers, and testers to assess needs and define the technical system requirements for solutions. Job Description: Assume leadership of collaboration with product ownership to translate business need into the technical system requirements of the product Proactively identify requirement gaps and issue to product ownership Ensure non-happy path scenarios are considered and handled Advocate for solutions that consider ease of maintenance and component reuse opportunities Leverage available documentation and exercises test versions of applications and APIs to understand existing functionality to inform enhancement opportunities and creation of new capabilities Investigate enterprise and vendor APIs to determine whether necessary data is available to support intended system capabilities Map data between interfacing systems Assist lead analysts in developing and prioritizing features and epics to ensure work focuses on requirements with maximum value and are aligned with product delivery strategy Participate in project planning, sprint and release planning, daily stand-up meetings (scrums), demos/reviews, retrospectives, backlog refinement meetings, and other Scrum-related meetings. Perform application and services tests/validations Responsible for creating system requirement documentation for applications and services, including interface specifications Provide demos to internal project team, as well as to business stakeholders. Works closely with Business, Quality Assurance team and developers on projects and to address production issues Demonstrate ability to excel in a fast-paced environment with aggressive timelines that require managing multiple priorities concurrently Utilize system documentation, database information, application logs and scenario testing to determine root cause of system issues. Have general understanding or working knowledge of the following: Services-oriented architecture / microservices Multi-tier applications (presentation tier/services-processing tier/data management tier) Enterprise and vendor API integration Managing system behavior through configurable variables Error handling XML and JSON data structures Qualifications/Experience: Ability to write SQL queries Problem solving skill - Works well under pressure and challenges, team-player, good listener, analytical, creative, approachable, etc. Excellent verbal and written communication skills with the ability to partner with various levels of leadership within the organization Conducting complex technical analysis across multiple products Work in Agile methodology Writing requirements for a system Writing front end mobile and/or web application requirements is a plus Writing back end service requirements is a plus Experience using tools such as Postman or SoapUI to exercise APIs is a plus + Must Have's: Experience capturing technical requirements for information systems/applications Experience working with APIs Familiarity with multi-tier applications (application layer, services layer, data layer) + Nice to Have's: Experience using tools such as Postman or SoapUI to exercise APIs Experience in the financial industry Experience working on requirements for native mobile applications Please send qualified resumes directly to : saakshi(at)zilliontechnologies(dot)com Thanks, Saakshi Sahni Zillion Technologies Inc. Director - Talent Acquisition Email: saakshi(at)zilliontechnologies(dot)com "Zillion Technologies is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law."
The Systems Analyst (SA) is responsible for providing technical support and systems analysis for corporate and store systems via remote access, email, phone, or on-site visits. Support consists of consulting with end users to document their issues, requirements, and circumstances in the ticketing system, diagnosing issues, determining the best resolution path, and ensuring that their issues are resolved within our defined Service Level Agreements (SLA). The SA is responsible for collecting and resolving ticket data and issues from third-party vendor partners, analyzing data, identifying trends for systemic problem resolution, and attending vendor ticket reviews. The SA performs monthly analysis of issues and provide summary reports to leadership for review. Reports to: IT Director, Business Systems Location: Corporate Office - Edina, MN Classification: Full Time, Exempt Rate of Pay: $63,000 - $70,000, based on experience Hours: Monday - Friday with occasional evening and weekend work required. Eligible for hybrid work. Jerry's work perks: Health / Vision / Dental Insurance Paid Time Off 401K + match Store Discount Hybrid work schedule, 2 days remote and 3 days in office Essential Functions: Understand core business process capabilities, functions, services, and applications. Provide technical support to end users regarding the resolution of software, hardware, and integration point issues. Analyzes system issues and determines a resolution path that fits within service level agreements. Effectively troubleshoots, replicates, and develops technical workarounds or code for issues. Builds Knowledge Base articles that support and facilitate issue resolution. Assists in the design, requirements documentation, analysis, and testing of new and enhanced systems during project development, pilot, and rollout. Provide timely status and consistent progress on assigned initiatives and projects. Ensure support tickets are resolved within the appropriate SLA's, even if they are outside of typical office hours (Monday through Friday, 8am to 5 pm) Resolve obstacles that cause tickets to not being resolved within SLA's. Maintains issue status/resolution information in ticketing database, and provides monthly summary reporting on systemic issues, recommendations, and bottlenecks. Perform root cause analysis as a basic part of supporting the end user computer environment. On call support rotation as assigned Builds strong relationships with stakeholders, subject matter experts, vendors, and team members. Continually seeks opportunities to increase customer satisfaction. Fosters skill development through participation in training, mentoring, and certification programs. Qualifications: Bachelor's degree in computer science, or Information Technology preferred. 2+ years of relevant work experience preferred in IT and/or retail. Excellent analytical, problem solving and organizational skill with the ability to multitask to balance immediate and long/term priorities with highly effective oral and written communication. Possesses excellent interpersonal skills and strong customer focus. Responds promptly and professionally. Our ideal candidate possesses these competencies: Thought Leadership: analyzes issues and solves problems, exhibits critical thinking, improves processes, establishes plans. Results Leadership: executes effectively, achieves, results. People Leadership: communicates effectively, embraces security first mindset. Personal Leadership: develops skills. Work Environment This position operates in a professional office environment. Most work is performed in a temperature-controlled office environment. Travel Travel is primarily local during the business day, although some out-of-area travel may be expected. Must be able to perform duties with or without reasonable accommodation Americans with Disabilities Act (ADA) Jerry's Enterprises, Inc. will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit the store to which you are applying. Equal Employment Opportunity (EEO) In accordance with all requirements of federal, state, and local law, Jerry's Enterprises, Inc. is an Equal Employment Opportunity employer. Jerry's Enterprises, Inc. prohibits discrimination in recruiting, hiring, training, promotion, termination, pay, discipline, transfer, fringe benefits, job training, classification, referral and all other aspects of employment on the basis of age, race, color, creed, religion, national origin, ancestry, sex, pregnancy (including lactation, child birth, or related conditions), physical or mental disability, marital status, familial status, veteran/military status, sexual orientation, gender identity or expression, genetic information, status with regard to public assistance, membership or activity in a local commission or any other status protected by federal, state or local law. Privacy We respect our applicants' privacy. Applicants will be required to provide specific information to complete the application process. The information you provide, unless otherwise specified, will only be used in regard to our employment decision.
11/14/2026
Full time
The Systems Analyst (SA) is responsible for providing technical support and systems analysis for corporate and store systems via remote access, email, phone, or on-site visits. Support consists of consulting with end users to document their issues, requirements, and circumstances in the ticketing system, diagnosing issues, determining the best resolution path, and ensuring that their issues are resolved within our defined Service Level Agreements (SLA). The SA is responsible for collecting and resolving ticket data and issues from third-party vendor partners, analyzing data, identifying trends for systemic problem resolution, and attending vendor ticket reviews. The SA performs monthly analysis of issues and provide summary reports to leadership for review. Reports to: IT Director, Business Systems Location: Corporate Office - Edina, MN Classification: Full Time, Exempt Rate of Pay: $63,000 - $70,000, based on experience Hours: Monday - Friday with occasional evening and weekend work required. Eligible for hybrid work. Jerry's work perks: Health / Vision / Dental Insurance Paid Time Off 401K + match Store Discount Hybrid work schedule, 2 days remote and 3 days in office Essential Functions: Understand core business process capabilities, functions, services, and applications. Provide technical support to end users regarding the resolution of software, hardware, and integration point issues. Analyzes system issues and determines a resolution path that fits within service level agreements. Effectively troubleshoots, replicates, and develops technical workarounds or code for issues. Builds Knowledge Base articles that support and facilitate issue resolution. Assists in the design, requirements documentation, analysis, and testing of new and enhanced systems during project development, pilot, and rollout. Provide timely status and consistent progress on assigned initiatives and projects. Ensure support tickets are resolved within the appropriate SLA's, even if they are outside of typical office hours (Monday through Friday, 8am to 5 pm) Resolve obstacles that cause tickets to not being resolved within SLA's. Maintains issue status/resolution information in ticketing database, and provides monthly summary reporting on systemic issues, recommendations, and bottlenecks. Perform root cause analysis as a basic part of supporting the end user computer environment. On call support rotation as assigned Builds strong relationships with stakeholders, subject matter experts, vendors, and team members. Continually seeks opportunities to increase customer satisfaction. Fosters skill development through participation in training, mentoring, and certification programs. Qualifications: Bachelor's degree in computer science, or Information Technology preferred. 2+ years of relevant work experience preferred in IT and/or retail. Excellent analytical, problem solving and organizational skill with the ability to multitask to balance immediate and long/term priorities with highly effective oral and written communication. Possesses excellent interpersonal skills and strong customer focus. Responds promptly and professionally. Our ideal candidate possesses these competencies: Thought Leadership: analyzes issues and solves problems, exhibits critical thinking, improves processes, establishes plans. Results Leadership: executes effectively, achieves, results. People Leadership: communicates effectively, embraces security first mindset. Personal Leadership: develops skills. Work Environment This position operates in a professional office environment. Most work is performed in a temperature-controlled office environment. Travel Travel is primarily local during the business day, although some out-of-area travel may be expected. Must be able to perform duties with or without reasonable accommodation Americans with Disabilities Act (ADA) Jerry's Enterprises, Inc. will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit the store to which you are applying. Equal Employment Opportunity (EEO) In accordance with all requirements of federal, state, and local law, Jerry's Enterprises, Inc. is an Equal Employment Opportunity employer. Jerry's Enterprises, Inc. prohibits discrimination in recruiting, hiring, training, promotion, termination, pay, discipline, transfer, fringe benefits, job training, classification, referral and all other aspects of employment on the basis of age, race, color, creed, religion, national origin, ancestry, sex, pregnancy (including lactation, child birth, or related conditions), physical or mental disability, marital status, familial status, veteran/military status, sexual orientation, gender identity or expression, genetic information, status with regard to public assistance, membership or activity in a local commission or any other status protected by federal, state or local law. Privacy We respect our applicants' privacy. Applicants will be required to provide specific information to complete the application process. The information you provide, unless otherwise specified, will only be used in regard to our employment decision.
Job Description Responsible for developing complex requirements, enhancing, modifying and/or maintaining applications in the Financial Crimes technology to accomplish business goals. Software developers design, code, test, debug and document programs as well as support activities for the maintaining the application. Work closely with business partners in defining requirements for system applications. Typically requires 10+ years of applicable experience. Utilizes in-depth knowledge of business requirements, business environments, and technological alternatives to recommend innovations that enhance and/or provide a competitive advantage to the organization. Responsible for providing insight and direction from a data perspective, assessment of impact on technology systems and participation in the full development lifecycle of the capability being delivered. Contribute to story refinement/defining requirements. Estimate work necessary to realize a story/requirement through the delivery lifecycle. Perform proof of concept as necessary to mitigate risk or implement new ideas. Setup and automate continuous integration/continuous delivery pipeline. Working closely with Production Support teams, Platform teams and Business Partners, this person handles technical aspects of the application, including Change Management, Maintenance, Platform Upgrades, and Changes to requirements from both upstream and downstream interfacing applications. Demonstrated data sourcing, data analysis and modeling skills with the ability to build innovative data provisioning models to support large scale financial crimes data sourcing initiatives. Work with a team of Data Analysts and Developers related to Data to ensure best practice and governance is followed. Promoting and applying best practices and standards at a project, program level. Partners with the business to develop plans, including ongoing success measures, to sustain the change. Accountable for analyzing present-state, developing alternative future-state approaches and facilitating implementation. Effectively communicates with managers, peers and business partners on deliverables and timelines. Responsible for being Agile and following agile practice. In parallel, ensuring all Enterprise Change Standards are met. Experience in Teradata 16.x , SQL/BTEQ scripting, TPT, Informatica 10.x UNIX Shell scripting, Autosys, Cloudera CDP, Hadoop (Hive, Impala, PySpark, Scala) and Data analysis. Strong Data sourcing, data modelling and provisioning skills as related to support large scale AML monitoring and surveillance data assets. Database -Executed database intensive development, data migrations and conversions. Knowledge and experience working with SQL performance tuning. A person who can handle all at once - Design/Build, Hands-on development, Co-ordination of development in distributed environment Very good at engaging Business stakeholders and apt at Business engagement and requirement discovery Good experience in SDLC, Agile, Continuous Integration Continuous Delivery, and change management (CICD ) - Jira, Bitbucket,Jenkins, Artifactory, Ansible Good knowledge of Unix and development of shell scripts is required Good to have business knowledge in financial domains related to Anti-Money Laundering and Financial Crimes Effective communication and listening skills Software development in Agile environment. Education: BS/MS in Computer Science, Engineering, or any quantitative discipline
11/14/2026
Full time
Job Description Responsible for developing complex requirements, enhancing, modifying and/or maintaining applications in the Financial Crimes technology to accomplish business goals. Software developers design, code, test, debug and document programs as well as support activities for the maintaining the application. Work closely with business partners in defining requirements for system applications. Typically requires 10+ years of applicable experience. Utilizes in-depth knowledge of business requirements, business environments, and technological alternatives to recommend innovations that enhance and/or provide a competitive advantage to the organization. Responsible for providing insight and direction from a data perspective, assessment of impact on technology systems and participation in the full development lifecycle of the capability being delivered. Contribute to story refinement/defining requirements. Estimate work necessary to realize a story/requirement through the delivery lifecycle. Perform proof of concept as necessary to mitigate risk or implement new ideas. Setup and automate continuous integration/continuous delivery pipeline. Working closely with Production Support teams, Platform teams and Business Partners, this person handles technical aspects of the application, including Change Management, Maintenance, Platform Upgrades, and Changes to requirements from both upstream and downstream interfacing applications. Demonstrated data sourcing, data analysis and modeling skills with the ability to build innovative data provisioning models to support large scale financial crimes data sourcing initiatives. Work with a team of Data Analysts and Developers related to Data to ensure best practice and governance is followed. Promoting and applying best practices and standards at a project, program level. Partners with the business to develop plans, including ongoing success measures, to sustain the change. Accountable for analyzing present-state, developing alternative future-state approaches and facilitating implementation. Effectively communicates with managers, peers and business partners on deliverables and timelines. Responsible for being Agile and following agile practice. In parallel, ensuring all Enterprise Change Standards are met. Experience in Teradata 16.x , SQL/BTEQ scripting, TPT, Informatica 10.x UNIX Shell scripting, Autosys, Cloudera CDP, Hadoop (Hive, Impala, PySpark, Scala) and Data analysis. Strong Data sourcing, data modelling and provisioning skills as related to support large scale AML monitoring and surveillance data assets. Database -Executed database intensive development, data migrations and conversions. Knowledge and experience working with SQL performance tuning. A person who can handle all at once - Design/Build, Hands-on development, Co-ordination of development in distributed environment Very good at engaging Business stakeholders and apt at Business engagement and requirement discovery Good experience in SDLC, Agile, Continuous Integration Continuous Delivery, and change management (CICD ) - Jira, Bitbucket,Jenkins, Artifactory, Ansible Good knowledge of Unix and development of shell scripts is required Good to have business knowledge in financial domains related to Anti-Money Laundering and Financial Crimes Effective communication and listening skills Software development in Agile environment. Education: BS/MS in Computer Science, Engineering, or any quantitative discipline
Job Description Job Description Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration - because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. The Supervisor of the Coding Analysts and Claim Resolution Analysts within Operations is responsible for the Coding and Claim Teams, and providing oversight and management of issue resolution for Medica's members and providers across all business/products. The Coding Analysts and Claim Resolution Analysts support the timely resolution of issues received from Medica's Customer Service (members/providers - all products) and issues received directly from Medica's key providers and leased provider networks. The supervisor is responsible for managing the team's performance and meeting our customers' expectations for turn-around-time. The supervisor works toward root cause analysis by partnering with internal and external (vendor) partners. The supervisor supports internal customers and works with both internal and external vendor partners. Performs other duties as assigned. Key Accountabilities: Problem Solving, Escalated Issue Management, Relationship Management and Issue Resolution Leverages knowledge of all Medica products, policies and processes. Accurately interprets member and provider contracts and follows Medica's procedures Identifies processing errors or claim payment trends, accurately identifies the source and root cause of problems Identifies inappropriate coding trends, claim processing trends, and system set up issues that result in errors and engages the appropriate players as necessary to develop a plan to resolve the trends Identifies trends by analyzing complex operational issues and reviewing provider contracts, files, systems, policies and procedures to formulate clear picture of the situation, identifying cause and effects Proactively communicates to providers, members, and internal customers within an appropriate time frame. Documents all provider and other applicable issues in ePIL database following the established business rules. Utilizes all software applications needed to adequately research and resolve claim issues (i.e. IDRS, ISET, Info Reports, COSMOS, Health Rules, etc.) Team and Staff Performance Management Supervises staff, sets objectives, coaches and develops, provides feedback and conducts annual performance reviews Holds regular staff meetings/huddles and 1:1 meetings Manages staffing, training, scheduling, and team morale Promotes a positive working climate that supports open and honest communication, integrity, service quality, and innovation and is achievement-focused Manages performance and holds staff accountable for meeting department standards. Formulates action plans for less than acceptable performance Project Management Contacts and coordinates resources (other departments, vendor partners, providers) to resolve identified operational issues in an effective and timely manner Coordinates data from provider, Siebel/Oracle reports, and customized reports to identify accurate data for claims projects Monitors claims project status progress and communicates progress to various stakeholders (providers, network management, upper management, customer service operations, etc.) Documents project status and resolution in ePIL as required Effectively manages many projects simultaneously, plans and executes special projects as requested by management Assists with companywide initiatives or changes Leads communication to key strategic providers Required Qualifications: Bachelor's degree or equivalent experience in related field 5+ years of work experience beyond degree in coding 1+ years of coding team leadership experience Preferred Qualifications: Prior claims operations experience in a health plan setting Demonstrated problem solving skills including root cause analysis Ability to collaborate effectively with cross-functional partners including with external partners This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN, Madison, WI, St. Louis, MO, or Omaha, NE. The full salary grade for this position is $62,700 - $107,500. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $62,700 - $94,080. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
11/14/2026
Full time
Job Description Job Description Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration - because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. The Supervisor of the Coding Analysts and Claim Resolution Analysts within Operations is responsible for the Coding and Claim Teams, and providing oversight and management of issue resolution for Medica's members and providers across all business/products. The Coding Analysts and Claim Resolution Analysts support the timely resolution of issues received from Medica's Customer Service (members/providers - all products) and issues received directly from Medica's key providers and leased provider networks. The supervisor is responsible for managing the team's performance and meeting our customers' expectations for turn-around-time. The supervisor works toward root cause analysis by partnering with internal and external (vendor) partners. The supervisor supports internal customers and works with both internal and external vendor partners. Performs other duties as assigned. Key Accountabilities: Problem Solving, Escalated Issue Management, Relationship Management and Issue Resolution Leverages knowledge of all Medica products, policies and processes. Accurately interprets member and provider contracts and follows Medica's procedures Identifies processing errors or claim payment trends, accurately identifies the source and root cause of problems Identifies inappropriate coding trends, claim processing trends, and system set up issues that result in errors and engages the appropriate players as necessary to develop a plan to resolve the trends Identifies trends by analyzing complex operational issues and reviewing provider contracts, files, systems, policies and procedures to formulate clear picture of the situation, identifying cause and effects Proactively communicates to providers, members, and internal customers within an appropriate time frame. Documents all provider and other applicable issues in ePIL database following the established business rules. Utilizes all software applications needed to adequately research and resolve claim issues (i.e. IDRS, ISET, Info Reports, COSMOS, Health Rules, etc.) Team and Staff Performance Management Supervises staff, sets objectives, coaches and develops, provides feedback and conducts annual performance reviews Holds regular staff meetings/huddles and 1:1 meetings Manages staffing, training, scheduling, and team morale Promotes a positive working climate that supports open and honest communication, integrity, service quality, and innovation and is achievement-focused Manages performance and holds staff accountable for meeting department standards. Formulates action plans for less than acceptable performance Project Management Contacts and coordinates resources (other departments, vendor partners, providers) to resolve identified operational issues in an effective and timely manner Coordinates data from provider, Siebel/Oracle reports, and customized reports to identify accurate data for claims projects Monitors claims project status progress and communicates progress to various stakeholders (providers, network management, upper management, customer service operations, etc.) Documents project status and resolution in ePIL as required Effectively manages many projects simultaneously, plans and executes special projects as requested by management Assists with companywide initiatives or changes Leads communication to key strategic providers Required Qualifications: Bachelor's degree or equivalent experience in related field 5+ years of work experience beyond degree in coding 1+ years of coding team leadership experience Preferred Qualifications: Prior claims operations experience in a health plan setting Demonstrated problem solving skills including root cause analysis Ability to collaborate effectively with cross-functional partners including with external partners This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN, Madison, WI, St. Louis, MO, or Omaha, NE. The full salary grade for this position is $62,700 - $107,500. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $62,700 - $94,080. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
Job Description Location: Pascagoula, MS Hybrid : 3 Days Onsite / 2 Days Remote This is a Direct Hire Full Time Role About the Opportunity We are seeking a hands-on Cybersecurity Administrator to join a healthcare organization that is actively modernizing and strengthening its cybersecurity program. This is an opportunity to join a lean security team where you will have direct exposure to security operations, threat detection, incident response, endpoint security, network security, cloud security, and vulnerability management . You'll work in a hybrid, multi-site environment and help improve the organization's overall security posture. This role is ideal for someone coming from a SOC, Cybersecurity Analyst, Security Analyst, or Security Administrator background who enjoys investigating real threats rather than simply administering tools. What You'll Be Doing Monitor and analyze security alerts, threats, vulnerabilities, and suspicious activity Investigate potential security incidents and determine appropriate remediation Support incident response, threat detection, vulnerability management, and security monitoring Work across endpoint, server, network, identity, and cloud security Configure, monitor, and tune cybersecurity tools and security policies Help maintain endpoint protection, device compliance, and access controls Partner with IT infrastructure and leadership to identify and reduce security risks Assist with strengthening security across a hybrid cloud and multi-site network environment Participate in the continued development and maturation of the cybersecurity program Technology Environment Experience with every technology below is not required , but exposure to several is highly valuable: Microsoft Defender for Endpoint Microsoft Defender for Cloud Microsoft Defender for Identity Palo Alto Firewalls Cisco Meraki SD-WAN ThreatLocker / EDR Microsoft Azure Azure ExpressRoute Microsoft Intune Cisco ISE / Network Access Control Endpoint and network security Hybrid cloud security Security alerting and monitoring platforms What We're Looking For Hands-on professional experience in cybersecurity, security operations, or a SOC environment Experience monitoring and investigating security alerts and potential threats Understanding of incident response, threat detection, vulnerabilities, and security risks Strong fundamental knowledge of networking, endpoints, servers, and systems Experience working with security monitoring, EDR, endpoint protection, SIEM, firewall, or alerting technologies Ability to investigate a threat beyond simply responding to an automated alert Comfortable working in an evolving environment where security processes and technologies continue to mature Ability to work onsite three days per week Preferred Certifications Certifications are helpful but not required: CompTIA Security+ CompTIA CySA+ ISC2 SSCP Other relevant cybersecurity or security operations certifications
11/14/2026
Full time
Job Description Location: Pascagoula, MS Hybrid : 3 Days Onsite / 2 Days Remote This is a Direct Hire Full Time Role About the Opportunity We are seeking a hands-on Cybersecurity Administrator to join a healthcare organization that is actively modernizing and strengthening its cybersecurity program. This is an opportunity to join a lean security team where you will have direct exposure to security operations, threat detection, incident response, endpoint security, network security, cloud security, and vulnerability management . You'll work in a hybrid, multi-site environment and help improve the organization's overall security posture. This role is ideal for someone coming from a SOC, Cybersecurity Analyst, Security Analyst, or Security Administrator background who enjoys investigating real threats rather than simply administering tools. What You'll Be Doing Monitor and analyze security alerts, threats, vulnerabilities, and suspicious activity Investigate potential security incidents and determine appropriate remediation Support incident response, threat detection, vulnerability management, and security monitoring Work across endpoint, server, network, identity, and cloud security Configure, monitor, and tune cybersecurity tools and security policies Help maintain endpoint protection, device compliance, and access controls Partner with IT infrastructure and leadership to identify and reduce security risks Assist with strengthening security across a hybrid cloud and multi-site network environment Participate in the continued development and maturation of the cybersecurity program Technology Environment Experience with every technology below is not required , but exposure to several is highly valuable: Microsoft Defender for Endpoint Microsoft Defender for Cloud Microsoft Defender for Identity Palo Alto Firewalls Cisco Meraki SD-WAN ThreatLocker / EDR Microsoft Azure Azure ExpressRoute Microsoft Intune Cisco ISE / Network Access Control Endpoint and network security Hybrid cloud security Security alerting and monitoring platforms What We're Looking For Hands-on professional experience in cybersecurity, security operations, or a SOC environment Experience monitoring and investigating security alerts and potential threats Understanding of incident response, threat detection, vulnerabilities, and security risks Strong fundamental knowledge of networking, endpoints, servers, and systems Experience working with security monitoring, EDR, endpoint protection, SIEM, firewall, or alerting technologies Ability to investigate a threat beyond simply responding to an automated alert Comfortable working in an evolving environment where security processes and technologies continue to mature Ability to work onsite three days per week Preferred Certifications Certifications are helpful but not required: CompTIA Security+ CompTIA CySA+ ISC2 SSCP Other relevant cybersecurity or security operations certifications
Job Description Job Overview:- We are seeking an experienced Product Analytics Consultant with hands-on expertise in Amplitude Analytics or similar product analytics platforms to support our end client in the healthcare domain. The ideal candidate will work closely with product managers, business stakeholders, and engineering teams to understand user behavior, define meaningful KPIs, develop analytics dashboards, and generate actionable insights that support data-driven product decisions. The candidate should have strong experience in product analytics, event-based tracking, funnel analysis, cohort analysis, retention measurement, and dashboard development. Key Responsibilities:- - Conduct discovery sessions with product managers, business stakeholders, and engineering teams to understand business objectives and product requirements. - Understand user journeys, product features, application workflows, and user interactions. - Translate business requirements into meaningful KPIs, metrics, reports, and analytical dashboards. - Build and maintain product analytics dashboards using Amplitude or comparable analytics platforms. - Analyze product adoption, feature engagement, user journeys, workflow conversions, drop-offs, and retention. - Define events, event properties, user attributes, and filters required for product analytics. - Review existing event tracking and identify missing, duplicate, or inconsistently implemented events. - Recommend best practices for automatic event capture, manual event tracking, and event metadata enrichment. - Develop reusable charts, reports, cohorts, and dashboard templates. - Validate analytics results against application data, business reports, and other trusted sources. - Investigate discrepancies in event volumes, user counts, conversion rates, and reporting results. - Document KPI definitions, calculation logic, data sources, assumptions, and analytical processes. - Ensure compliance with applicable data privacy, security, access-control, and data-classification requirements. - Present analytical findings and recommendations to technical and non-technical stakeholders. - Provide training, demonstrations, and knowledge transfer to product and engineering teams. Required Skills & Qualifications:- - 3+ years of experience in Product Analytics, Digital Analytics, Business Intelligence, or a related field. - 3+ years of hands-on experience with Amplitude Analytics or comparable product analytics platforms. - Experience with one or more of the following platforms: - Amplitude Analytics - Mixpanel - Pendo - Heap - Google Analytics (GA4) - Adobe Analytics - PostHog - FullStory - Contentsquare - Strong understanding of product analytics concepts, including: - Event-Based Tracking - Funnel Analysis - Cohort Analysis - Retention Analysis - User Segmentation - Conversion Measurement - Feature Adoption - User Engagement Analysis - Experience building dashboards, charts, reports, and analytical templates. - Ability to define KPIs and translate business requirements into analytical solutions. - Experience reviewing event taxonomies and application instrumentation requirements. - Experience validating analytics data and troubleshooting reporting discrepancies. - Strong communication and stakeholder management skills. - Ability to collaborate with product, engineering, QA, data, and business teams. Preferred Qualifications:- - Previous experience working with healthcare applications, healthcare technology, or healthcare-related products. - Experience supporting multiple products or application teams. - Familiarity with web, mobile, embedded, or cloud-based applications. - Understanding of application instrumentation, SDKs, automatic event capture, and event enrichment. - Knowledge of data governance, privacy-aware analytics, and access controls. - Experience working in enterprise or regulated environments. - Familiarity with SQL, APIs, spreadsheets, or other tools used for data validation. - Amplitude certification or equivalent product analytics training. Expected Deliverables:- - Product analytics dashboards and recurring reports. - KPI and metric definition documents. - Event and property requirements for identified use cases. - Event-to-KPI mapping documentation. - Reusable charts, cohorts, filters, and dashboard templates. - Tracking and instrumentation gap assessments. - Data quality validation reports. - Analytics implementation guidance and user documentation. Interested candidates with relevant Product Analytics experience and hands-on expertise in Amplitude or similar platforms are encouraged to apply.
11/14/2026
Full time
Job Description Job Overview:- We are seeking an experienced Product Analytics Consultant with hands-on expertise in Amplitude Analytics or similar product analytics platforms to support our end client in the healthcare domain. The ideal candidate will work closely with product managers, business stakeholders, and engineering teams to understand user behavior, define meaningful KPIs, develop analytics dashboards, and generate actionable insights that support data-driven product decisions. The candidate should have strong experience in product analytics, event-based tracking, funnel analysis, cohort analysis, retention measurement, and dashboard development. Key Responsibilities:- - Conduct discovery sessions with product managers, business stakeholders, and engineering teams to understand business objectives and product requirements. - Understand user journeys, product features, application workflows, and user interactions. - Translate business requirements into meaningful KPIs, metrics, reports, and analytical dashboards. - Build and maintain product analytics dashboards using Amplitude or comparable analytics platforms. - Analyze product adoption, feature engagement, user journeys, workflow conversions, drop-offs, and retention. - Define events, event properties, user attributes, and filters required for product analytics. - Review existing event tracking and identify missing, duplicate, or inconsistently implemented events. - Recommend best practices for automatic event capture, manual event tracking, and event metadata enrichment. - Develop reusable charts, reports, cohorts, and dashboard templates. - Validate analytics results against application data, business reports, and other trusted sources. - Investigate discrepancies in event volumes, user counts, conversion rates, and reporting results. - Document KPI definitions, calculation logic, data sources, assumptions, and analytical processes. - Ensure compliance with applicable data privacy, security, access-control, and data-classification requirements. - Present analytical findings and recommendations to technical and non-technical stakeholders. - Provide training, demonstrations, and knowledge transfer to product and engineering teams. Required Skills & Qualifications:- - 3+ years of experience in Product Analytics, Digital Analytics, Business Intelligence, or a related field. - 3+ years of hands-on experience with Amplitude Analytics or comparable product analytics platforms. - Experience with one or more of the following platforms: - Amplitude Analytics - Mixpanel - Pendo - Heap - Google Analytics (GA4) - Adobe Analytics - PostHog - FullStory - Contentsquare - Strong understanding of product analytics concepts, including: - Event-Based Tracking - Funnel Analysis - Cohort Analysis - Retention Analysis - User Segmentation - Conversion Measurement - Feature Adoption - User Engagement Analysis - Experience building dashboards, charts, reports, and analytical templates. - Ability to define KPIs and translate business requirements into analytical solutions. - Experience reviewing event taxonomies and application instrumentation requirements. - Experience validating analytics data and troubleshooting reporting discrepancies. - Strong communication and stakeholder management skills. - Ability to collaborate with product, engineering, QA, data, and business teams. Preferred Qualifications:- - Previous experience working with healthcare applications, healthcare technology, or healthcare-related products. - Experience supporting multiple products or application teams. - Familiarity with web, mobile, embedded, or cloud-based applications. - Understanding of application instrumentation, SDKs, automatic event capture, and event enrichment. - Knowledge of data governance, privacy-aware analytics, and access controls. - Experience working in enterprise or regulated environments. - Familiarity with SQL, APIs, spreadsheets, or other tools used for data validation. - Amplitude certification or equivalent product analytics training. Expected Deliverables:- - Product analytics dashboards and recurring reports. - KPI and metric definition documents. - Event and property requirements for identified use cases. - Event-to-KPI mapping documentation. - Reusable charts, cohorts, filters, and dashboard templates. - Tracking and instrumentation gap assessments. - Data quality validation reports. - Analytics implementation guidance and user documentation. Interested candidates with relevant Product Analytics experience and hands-on expertise in Amplitude or similar platforms are encouraged to apply.
