Job Description Job Description Job Title: Palo Alto Firewall Engineer Location: Springfield, VA Type: Contract To Hire Compensation: $80/hr. W2 Benefits available Conversion Salary: $150,000 annually plus benefits Work Model: Onsite Security Clearance: Active TS/SCI clearance and the ability to successfully pass and maintain a U.S. Government polygraph Responsibilities Lead the design, requirements analysis, testing, integration, and implementation of secure network architectures centered on the Palo Alto Networks ecosystem. Serve as the lead technical authority for administering, configuring, and troubleshooting Palo Alto Networks Next-Generation Firewalls (NGFWs) across a hybrid enterprise environment. Engineer and implement solutions for customer Change Requests (CRQs); assess impacts on enterprise transport and security activities and provide technically sound recommendations. Serve as the technical representative for assigned projects and coordinate issues with the appropriate owners, organizations, contract leadership, and customer leadership. Manage the full lifecycle of Palo Alto hardware and software, including complex hardware refreshes, PAN-OS upgrades, legacy-platform sustainment, physical troubleshooting, and line-card replacements. Develop, oversee, and maintain configuration-management processes, network architecture diagrams, technical documentation, integration and test plans, and Standard Operating Procedures (SOPs) for Palo Alto security platforms. Use Panorama for centralized policy management, including templates, device groups, inheritance, and consistent configuration across a diverse fleet of physical and virtual firewalls. Configure and maintain advanced security capabilities and profiles, including App-ID, User-ID, Content-ID, SSL Decryption, WildFire, NAT, IPSec VPNs, and threat prevention. Oversee security-incident reporting, documentation, investigation, and corrective-action development. Act as a liaison to contract/customer management and the government Designated Approving Authority (DAA) regarding network-security status, policies, procedures, and risks. Evaluate and report on new and emerging network-security and communications technologies to improve network capacity, performance, reliability, standardization, and security. Provide mentorship and technical oversight to junior engineers and serve as an escalation point for complex troubleshooting. Follow all customer network-security processes and procedures, maintain compliance with Government and QA standards, and ensure service-performance indicators are met or exceeded. Requirements Security Clearance: Active TS/SCI clearance and the ability to successfully pass and maintain a U.S. Government polygraph. A minimum of 7+ years of hands-on experience administering, configuring, and troubleshooting Palo Alto Networks NGFWs in large-scale enterprise/global environments. Active Palo Alto Networks Certified Network Security Engineer (PCNSE) certification. DoD 8140.01 and DoD 8570.01-M IAT Level II compliance (for example, Security+ CE). Ability to obtain and maintain a CSSP Infrastructure Support certification within 120 days of the start date. Deep practical knowledge of legacy Gen 2/Gen 3 Palo Alto hardware, including PA-3000 and PA-5000 series platforms, legacy CLI, hardware troubleshooting, and line-card replacements. Experience deploying and managing modern PAN-OS architectures, including Prisma Access (SASE), Prisma SD-WAN, and VM-Series virtual firewalls in cloud environments such as AWS, Azure, GCP, or private-cloud. Proven expertise with Panorama for centralized policy management, template/device-group inheritance, and configuration deployment across a hybrid firewall fleet. Advanced understanding of BGP, OSPF, IPSec VPNs, NAT, TLS/SSL, mutual TLS (mTLS), HTTP, SAML, OAuth, OCSP revocation, DoD PKI, Kerberos, LDAP, and Active Directory. Experience with F5 technologies, including APM, AFM, and SSL Orchestrator (SSLO), and troubleshooting TLS/SSL handshake/connection issues. Strong network design, engineering, implementation, and troubleshooting skills, including ROM equipment lists and cost estimates. Knowledge of DISA and Intelligence Community security standards and requirements. Excellent interpersonal skills and technical judgment with the ability to work independently and support weekend/evening work if needed. Bachelor's degree in IT, Cybersecurity, Computer Science, or a related field, with additional relevant experience considered in lieu of a degree. Desired Qualifications Active Palo Alto Networks Certified Network Security Consultant (PCNSC) or Prisma Certified SASE Professional (PCSAE). F5 Networks Certified Technology Specialist (CTS). Cisco CCNP, CCVP, CCNA, CCDP, or equivalent. ITIL v3 Foundations and/or ISC2 CISSP Certification. Proficiency in Python and automation tools such as Ansible, Terraform, or Palo Alto XML/REST APIs. Hands-on experience with Cortex XDR or Cortex XSOAR. Experience with Palo Alto Networks Expedition for migration and rule consolidation. Knowledge of Zero Trust Network Access (ZTNA) architectures and additional security platforms (e.g., Juniper SRX, Cisco FTD/ASA). Master's degree in related fields is a plus. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: Baltimore
11/10/2026
Full time
Job Description Job Description Job Title: Palo Alto Firewall Engineer Location: Springfield, VA Type: Contract To Hire Compensation: $80/hr. W2 Benefits available Conversion Salary: $150,000 annually plus benefits Work Model: Onsite Security Clearance: Active TS/SCI clearance and the ability to successfully pass and maintain a U.S. Government polygraph Responsibilities Lead the design, requirements analysis, testing, integration, and implementation of secure network architectures centered on the Palo Alto Networks ecosystem. Serve as the lead technical authority for administering, configuring, and troubleshooting Palo Alto Networks Next-Generation Firewalls (NGFWs) across a hybrid enterprise environment. Engineer and implement solutions for customer Change Requests (CRQs); assess impacts on enterprise transport and security activities and provide technically sound recommendations. Serve as the technical representative for assigned projects and coordinate issues with the appropriate owners, organizations, contract leadership, and customer leadership. Manage the full lifecycle of Palo Alto hardware and software, including complex hardware refreshes, PAN-OS upgrades, legacy-platform sustainment, physical troubleshooting, and line-card replacements. Develop, oversee, and maintain configuration-management processes, network architecture diagrams, technical documentation, integration and test plans, and Standard Operating Procedures (SOPs) for Palo Alto security platforms. Use Panorama for centralized policy management, including templates, device groups, inheritance, and consistent configuration across a diverse fleet of physical and virtual firewalls. Configure and maintain advanced security capabilities and profiles, including App-ID, User-ID, Content-ID, SSL Decryption, WildFire, NAT, IPSec VPNs, and threat prevention. Oversee security-incident reporting, documentation, investigation, and corrective-action development. Act as a liaison to contract/customer management and the government Designated Approving Authority (DAA) regarding network-security status, policies, procedures, and risks. Evaluate and report on new and emerging network-security and communications technologies to improve network capacity, performance, reliability, standardization, and security. Provide mentorship and technical oversight to junior engineers and serve as an escalation point for complex troubleshooting. Follow all customer network-security processes and procedures, maintain compliance with Government and QA standards, and ensure service-performance indicators are met or exceeded. Requirements Security Clearance: Active TS/SCI clearance and the ability to successfully pass and maintain a U.S. Government polygraph. A minimum of 7+ years of hands-on experience administering, configuring, and troubleshooting Palo Alto Networks NGFWs in large-scale enterprise/global environments. Active Palo Alto Networks Certified Network Security Engineer (PCNSE) certification. DoD 8140.01 and DoD 8570.01-M IAT Level II compliance (for example, Security+ CE). Ability to obtain and maintain a CSSP Infrastructure Support certification within 120 days of the start date. Deep practical knowledge of legacy Gen 2/Gen 3 Palo Alto hardware, including PA-3000 and PA-5000 series platforms, legacy CLI, hardware troubleshooting, and line-card replacements. Experience deploying and managing modern PAN-OS architectures, including Prisma Access (SASE), Prisma SD-WAN, and VM-Series virtual firewalls in cloud environments such as AWS, Azure, GCP, or private-cloud. Proven expertise with Panorama for centralized policy management, template/device-group inheritance, and configuration deployment across a hybrid firewall fleet. Advanced understanding of BGP, OSPF, IPSec VPNs, NAT, TLS/SSL, mutual TLS (mTLS), HTTP, SAML, OAuth, OCSP revocation, DoD PKI, Kerberos, LDAP, and Active Directory. Experience with F5 technologies, including APM, AFM, and SSL Orchestrator (SSLO), and troubleshooting TLS/SSL handshake/connection issues. Strong network design, engineering, implementation, and troubleshooting skills, including ROM equipment lists and cost estimates. Knowledge of DISA and Intelligence Community security standards and requirements. Excellent interpersonal skills and technical judgment with the ability to work independently and support weekend/evening work if needed. Bachelor's degree in IT, Cybersecurity, Computer Science, or a related field, with additional relevant experience considered in lieu of a degree. Desired Qualifications Active Palo Alto Networks Certified Network Security Consultant (PCNSC) or Prisma Certified SASE Professional (PCSAE). F5 Networks Certified Technology Specialist (CTS). Cisco CCNP, CCVP, CCNA, CCDP, or equivalent. ITIL v3 Foundations and/or ISC2 CISSP Certification. Proficiency in Python and automation tools such as Ansible, Terraform, or Palo Alto XML/REST APIs. Hands-on experience with Cortex XDR or Cortex XSOAR. Experience with Palo Alto Networks Expedition for migration and rule consolidation. Knowledge of Zero Trust Network Access (ZTNA) architectures and additional security platforms (e.g., Juniper SRX, Cisco FTD/ASA). Master's degree in related fields is a plus. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: Baltimore
Job Description Job Description Job Title: Sr. Quality Automation Engineer Location: Dallas, TX Responsibilities Design and develop high-quality automated UI and API tests for web applications. Create industry-standard test automation solutions and scripts. Perform in-sprint manual and automation testing within an agile setting. Develop and manage comprehensive software test plans and traceability matrices. Write high-quality regression test plans for applications under validation. Provide manual and automation testing estimates during discovery and sprint planning phases. Investigate automated & manual test failures to ensure application correctness and update test scripts as needed. Replicate production defects in lower environments and log defects for resolution. Provide issue walkthroughs to developers and software engineers. Collaborate with DevOps teams to set up quality gates and execute automated tests in the delivery pipeline. Automate repetitive validation tasks using browser-based and API-based test automation tools. Report testing results and metrics to QA leads, managers, and project stakeholders. Partner with product teams to define acceptance criteria and develop BDD tests. Perform all activities involved in the software testing lifecycle. Requirements Over 6+ years of experience working as a quality engineer in an Agile team. 6+ years of test automation experience using Selenium and Cucumber. Experience in Karate and Playwright. Experience managing code repositories and version control using Azure DevOps, GIT, or SVN. Proficiency in developing API tests with Karate framework. Experience creating tests with Cucumber and BDD frameworks. 4+ years of developing, maintaining, and executing automated regression tests for web and backend applications. 3+ years of writing SQL scripts and performing Data Testing. Good understanding of Agile project management and DevOps tools. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: Pittsburgh
11/10/2026
Full time
Job Description Job Description Job Title: Sr. Quality Automation Engineer Location: Dallas, TX Responsibilities Design and develop high-quality automated UI and API tests for web applications. Create industry-standard test automation solutions and scripts. Perform in-sprint manual and automation testing within an agile setting. Develop and manage comprehensive software test plans and traceability matrices. Write high-quality regression test plans for applications under validation. Provide manual and automation testing estimates during discovery and sprint planning phases. Investigate automated & manual test failures to ensure application correctness and update test scripts as needed. Replicate production defects in lower environments and log defects for resolution. Provide issue walkthroughs to developers and software engineers. Collaborate with DevOps teams to set up quality gates and execute automated tests in the delivery pipeline. Automate repetitive validation tasks using browser-based and API-based test automation tools. Report testing results and metrics to QA leads, managers, and project stakeholders. Partner with product teams to define acceptance criteria and develop BDD tests. Perform all activities involved in the software testing lifecycle. Requirements Over 6+ years of experience working as a quality engineer in an Agile team. 6+ years of test automation experience using Selenium and Cucumber. Experience in Karate and Playwright. Experience managing code repositories and version control using Azure DevOps, GIT, or SVN. Proficiency in developing API tests with Karate framework. Experience creating tests with Cucumber and BDD frameworks. 4+ years of developing, maintaining, and executing automated regression tests for web and backend applications. 3+ years of writing SQL scripts and performing Data Testing. Good understanding of Agile project management and DevOps tools. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: Pittsburgh
WEIDENHAMMER SYSTEMS CORPORATION
Wyomissing, Pennsylvania
Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
11/10/2026
Full time
Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
Job Description Job Description You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
11/10/2026
Full time
Job Description Job Description You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
Job Description Job Description Our client is seeking a Grid Systems Consultant to support the delivery of comprehensive grid management systems consulting services for electric utility clients. The primary responsibility of this role is to contribute to the successful execution of the service offerings to modernize operations, enhance reliability, and adopt advanced grid technologies for a resilient, future-ready grid. The Grid Systems Consultant will collaborate with multidisciplinary teams to assist clients through every phase of their modernization journey, from strategy development, capability assessment, and business case analysis to requirements definition, RFP development, software selection, and program management. This position will also support system integration and implementation services, including the design, build, testing, and deployment of advanced technology solutions in Supervisory Control and Data Acquisition (SCADA), Outage Management Systems (OMS), Advanced Distribution Management Systems (ADMS), and Distributed Energy Resource Management Systems (DERMS). Key responsibilities also include gathering and analyzing client requirements, supporting the development of project roadmaps, facilitating workshops, preparing technical documentation, and providing operational support post-deployment. Success in this role requires foundational knowledge of grid management technologies, strong analytical and communication skills, and the ability to work collaboratively in a client-facing environment. The Grid Systems Consultant plays a vital part in ensuring project quality, upholding best practices, and embracing continuous improvement, ultimately helping utilities realize sustainable, innovative outcomes in their transformation programs. Job Duties: Support the delivery and implementation of SCADA, EMS, OMS, DMS, ADMS, and DERMS solutions under the direction of senior team members, contributing to client modernization and operations improvement efforts. Assist in commissioning, testing, and deployment activities for grid management systems, following established processes and industry best practices. Contribute to troubleshooting, field support, and project coordination activities aimed at optimizing and maintaining advanced grid systems and applications (e.g., FLISR, VVO, DER integration). Participate in requirements gathering, data analysis, and business process documentation to inform the design and configuration of client solutions. Collaborate on project planning, budgeting, and execution tasks-supporting the development of detailed project plans, tracking milestones, and preparing documentation for status updates. Contribute to analysis, design, build, configuration, and testing activities across project lifecycles, including defect triage and deployment support. Assist with project management activities such as scheduling, communication, and task tracking using methodologies like Waterfall or Agile, as directed. Prepare and maintain quality deliverables, technical documentation, and client presentations, ensuring alignment with project goals and company standards. Support the facilitation of workshops, meetings, and training sessions with clients and project stakeholders. Aid in the development and implementation of change management and business process design activities, incorporating feedback from stakeholders to address operational needs. Assist with software selection activities, including requirements definition, RFP development, vendor evaluation, and solution demonstrations. Help to ensure compliance with company safety protocols and site policies. Contribute to operational support and post-deployment activities, including training, documentation updates, and ongoing client assistance. Foster teamwork and maintain effective communication with internal teams, clients, and vendors. Perform other duties as assigned to support project delivery, team objectives, and client success. Job Requirements: • Bachelor Degree in Business, Computer Science, Engineering, or related field from an accredited program and min 8 years of relevant experience is required. • Minimum 8 years working in the Electric Utility Industry or equivalent. • Experience with electric utility clients implementing and integrating operational systems such as OMS, DMS, ADMS, AMI, Distribution Automation, and Distributed Energy Resources (DER) is preferred. • Preferred: Experience with the AspenTech monarch platform. • Strong ability to influence or lead project execution. • Strong analytical and problem-solving skills. • Excellent written and verbal communication skills. • Experience with leading-edge applications (s), operations technology, and solutions utilizing various industry standard tools. • Experience with a variety of project execution methodologies, including but not limited to Waterfall and Agile. • Travel: EEO/Disabled/Veterans
11/10/2026
Full time
Job Description Job Description Our client is seeking a Grid Systems Consultant to support the delivery of comprehensive grid management systems consulting services for electric utility clients. The primary responsibility of this role is to contribute to the successful execution of the service offerings to modernize operations, enhance reliability, and adopt advanced grid technologies for a resilient, future-ready grid. The Grid Systems Consultant will collaborate with multidisciplinary teams to assist clients through every phase of their modernization journey, from strategy development, capability assessment, and business case analysis to requirements definition, RFP development, software selection, and program management. This position will also support system integration and implementation services, including the design, build, testing, and deployment of advanced technology solutions in Supervisory Control and Data Acquisition (SCADA), Outage Management Systems (OMS), Advanced Distribution Management Systems (ADMS), and Distributed Energy Resource Management Systems (DERMS). Key responsibilities also include gathering and analyzing client requirements, supporting the development of project roadmaps, facilitating workshops, preparing technical documentation, and providing operational support post-deployment. Success in this role requires foundational knowledge of grid management technologies, strong analytical and communication skills, and the ability to work collaboratively in a client-facing environment. The Grid Systems Consultant plays a vital part in ensuring project quality, upholding best practices, and embracing continuous improvement, ultimately helping utilities realize sustainable, innovative outcomes in their transformation programs. Job Duties: Support the delivery and implementation of SCADA, EMS, OMS, DMS, ADMS, and DERMS solutions under the direction of senior team members, contributing to client modernization and operations improvement efforts. Assist in commissioning, testing, and deployment activities for grid management systems, following established processes and industry best practices. Contribute to troubleshooting, field support, and project coordination activities aimed at optimizing and maintaining advanced grid systems and applications (e.g., FLISR, VVO, DER integration). Participate in requirements gathering, data analysis, and business process documentation to inform the design and configuration of client solutions. Collaborate on project planning, budgeting, and execution tasks-supporting the development of detailed project plans, tracking milestones, and preparing documentation for status updates. Contribute to analysis, design, build, configuration, and testing activities across project lifecycles, including defect triage and deployment support. Assist with project management activities such as scheduling, communication, and task tracking using methodologies like Waterfall or Agile, as directed. Prepare and maintain quality deliverables, technical documentation, and client presentations, ensuring alignment with project goals and company standards. Support the facilitation of workshops, meetings, and training sessions with clients and project stakeholders. Aid in the development and implementation of change management and business process design activities, incorporating feedback from stakeholders to address operational needs. Assist with software selection activities, including requirements definition, RFP development, vendor evaluation, and solution demonstrations. Help to ensure compliance with company safety protocols and site policies. Contribute to operational support and post-deployment activities, including training, documentation updates, and ongoing client assistance. Foster teamwork and maintain effective communication with internal teams, clients, and vendors. Perform other duties as assigned to support project delivery, team objectives, and client success. Job Requirements: • Bachelor Degree in Business, Computer Science, Engineering, or related field from an accredited program and min 8 years of relevant experience is required. • Minimum 8 years working in the Electric Utility Industry or equivalent. • Experience with electric utility clients implementing and integrating operational systems such as OMS, DMS, ADMS, AMI, Distribution Automation, and Distributed Energy Resources (DER) is preferred. • Preferred: Experience with the AspenTech monarch platform. • Strong ability to influence or lead project execution. • Strong analytical and problem-solving skills. • Excellent written and verbal communication skills. • Experience with leading-edge applications (s), operations technology, and solutions utilizing various industry standard tools. • Experience with a variety of project execution methodologies, including but not limited to Waterfall and Agile. • Travel: EEO/Disabled/Veterans
About the Job: We are looking for an Asst Dir Tech Ops to Lead the response when critical technology services are disrupted and drive lasting improvements that help prevent future outages. As Assistant Director of Major Incident & Problem Management, you'll lead enterprise processes, governance, and operational execution to restore services quickly, eliminate systemic root causes, and strengthen service reliability, stability, and customer experience. You'll serve as the enterprise authority for Major Incident and Problem Management, partnering across technology and business teams and leveraging ServiceNow, operational analytics, and configuration management data to improve operational resilience. What You'll Do: Lead enterprise Major Incident Management. Own governance, standards, policies, procedures, and operational readiness to support a consistent, effective response to critical service disruptions. Direct major incident response and recovery. Coordinate technical, operational, vendor, and business teams through incident command, bridge management, escalations, and recovery activities to restore critical services quickly. Guide executive and stakeholder communications. Deliver clear, timely, and consistent updates during major outages so leaders and business partners understand service impacts and recovery progress. Strengthen 24x7 response readiness. Oversee incident response coverage and on-call support models, and lead training, tabletop exercises, and simulations to prepare teams for high-severity events. Own enterprise Problem Management. Establish governance and root cause analysis standards, and ensure major incidents are evaluated for problem record creation and evidence-based investigation. Drive systemic issue resolution. Identify and prioritize recurring incidents, technology risks, and service reliability concerns based on business impact, risk, and recurrence trends. Maintain executive visibility into major problems and remediation plans. Lead and develop service management professionals. Coach Major Incident Managers, Problem Managers, and related team members, establish operational and performance goals, and foster accountability, collaboration, and continuous improvement. Use operational insights to improve reliability. Develop and monitor incident, problem, availability, and reliability metrics. Analyze outage and disruption trends to identify systemic weaknesses and improvement opportunities. Build cross-functional partnerships. Collaborate with Infrastructure, Applications, Cloud Operations, Site Reliability Engineering, Cybersecurity, Architecture, Service Desk, Change Management, Asset Management, and Configuration Management teams to strengthen operational resilience. Optimize ServiceNow service management capabilities. Serve as the business owner for Incident and Problem Management capabilities, partnering with platform teams to improve workflows, automation, integrations, reporting, and adoption across Incident, Problem, Knowledge, and Service Level Management. Ensure data quality, process integrity, and platform governance. What You'll Bring to the Role: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Eight or more years of experience in IT Operations, Service Management, Site Reliability Engineering, Infrastructure Operations, or Application Support. Five or more years of experience leading Major Incident Management, Problem Management, Site Reliability Engineering, or IT Operations teams. Strong knowledge of ITIL Incident and Problem Management practices, ServiceNow ITSM, Change Management, and Availability Management. Experience managing high-pressure Priority 1 and Priority 2 outages affecting critical business services. Strong crisis leadership and decision-making skills, with the ability to coordinate response efforts under pressure. Clear executive communication and stakeholder management skills, including the ability to communicate service impacts and recovery progress. Expertise in root cause analysis, structured problem-solving, operational governance, and continuous improvement. Ability to influence and collaborate across technical, business, and vendor teams. ServiceNow ITSM certification. (Preferred) Experience leading enterprise-scale, 24x7 operational support organizations. (Preferred) Experience implementing Problem Management and service reliability practices. (Preferred) Skills you have: Technology Reliabilit y- Clarify the reliability, resilience, monitoring, disaster recovery, and continuity outcomes the role owns. Incident Management - Align on the leader's responsibility during high-severity incidents and recovery coordination. IT Service Management - Confirm the maturity and scope of ITIL-based service strategy, delivery, and support expectations. Operational Excellence - Define expected improvements in operational risk, cost, efficiency, and measurable performance. Governance - Confirm governance forums, decision rights, controls, and cross-functional operating rhythms. Strategic Vision & Planning - Align the team's near-term roadmap with enterprise technology priorities and business demand. Talent Development & Planning - Clarify people-leadership expectations, capability building, succession planning, and team development. d Compensation Range: Pay Range - Start: $144,000.00 Pay Range - End: $216,000.00 Geographic Specific Pay Structure: Structure 110: $158,400.00 USD - $237,600.00 USD Structure 115: $165,600.00 USD - $248,400.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. Skills Technical Troubleshooting (NM), Strategic People Leadership (NM), Technology Reliability (NM), Operational Excellence (NM), Learning Agility & Critical Thinking (NM), Collaborative Partnership & Planning (NM), Process Improvement, Customer Centricity (NM), Engineering Expertise & Practices, Escalation Tracking (NM), Change Adaptability (NM), Analytical Thinking (NM), IT Service Management (NM), Accountability (NM), Talent Development & Planning (NM), Incident Management (NM), Strategic & Systems Thinking (NM), Adaptive Communication (NM), Business Influence (NM), Governance Framework Design (NM) FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging. Flexible work schedules Concierge service Comprehensive benefits Employee resource groups Powered by SonicJobs (an advertiser on JobG8). By applying, you consent to share your data with SonicJobs and the employer. JobG8 or SonicJobs does not store or use your application data beyond facilitating the application. See Northwestern Mutual Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
11/10/2026
Full time
About the Job: We are looking for an Asst Dir Tech Ops to Lead the response when critical technology services are disrupted and drive lasting improvements that help prevent future outages. As Assistant Director of Major Incident & Problem Management, you'll lead enterprise processes, governance, and operational execution to restore services quickly, eliminate systemic root causes, and strengthen service reliability, stability, and customer experience. You'll serve as the enterprise authority for Major Incident and Problem Management, partnering across technology and business teams and leveraging ServiceNow, operational analytics, and configuration management data to improve operational resilience. What You'll Do: Lead enterprise Major Incident Management. Own governance, standards, policies, procedures, and operational readiness to support a consistent, effective response to critical service disruptions. Direct major incident response and recovery. Coordinate technical, operational, vendor, and business teams through incident command, bridge management, escalations, and recovery activities to restore critical services quickly. Guide executive and stakeholder communications. Deliver clear, timely, and consistent updates during major outages so leaders and business partners understand service impacts and recovery progress. Strengthen 24x7 response readiness. Oversee incident response coverage and on-call support models, and lead training, tabletop exercises, and simulations to prepare teams for high-severity events. Own enterprise Problem Management. Establish governance and root cause analysis standards, and ensure major incidents are evaluated for problem record creation and evidence-based investigation. Drive systemic issue resolution. Identify and prioritize recurring incidents, technology risks, and service reliability concerns based on business impact, risk, and recurrence trends. Maintain executive visibility into major problems and remediation plans. Lead and develop service management professionals. Coach Major Incident Managers, Problem Managers, and related team members, establish operational and performance goals, and foster accountability, collaboration, and continuous improvement. Use operational insights to improve reliability. Develop and monitor incident, problem, availability, and reliability metrics. Analyze outage and disruption trends to identify systemic weaknesses and improvement opportunities. Build cross-functional partnerships. Collaborate with Infrastructure, Applications, Cloud Operations, Site Reliability Engineering, Cybersecurity, Architecture, Service Desk, Change Management, Asset Management, and Configuration Management teams to strengthen operational resilience. Optimize ServiceNow service management capabilities. Serve as the business owner for Incident and Problem Management capabilities, partnering with platform teams to improve workflows, automation, integrations, reporting, and adoption across Incident, Problem, Knowledge, and Service Level Management. Ensure data quality, process integrity, and platform governance. What You'll Bring to the Role: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Eight or more years of experience in IT Operations, Service Management, Site Reliability Engineering, Infrastructure Operations, or Application Support. Five or more years of experience leading Major Incident Management, Problem Management, Site Reliability Engineering, or IT Operations teams. Strong knowledge of ITIL Incident and Problem Management practices, ServiceNow ITSM, Change Management, and Availability Management. Experience managing high-pressure Priority 1 and Priority 2 outages affecting critical business services. Strong crisis leadership and decision-making skills, with the ability to coordinate response efforts under pressure. Clear executive communication and stakeholder management skills, including the ability to communicate service impacts and recovery progress. Expertise in root cause analysis, structured problem-solving, operational governance, and continuous improvement. Ability to influence and collaborate across technical, business, and vendor teams. ServiceNow ITSM certification. (Preferred) Experience leading enterprise-scale, 24x7 operational support organizations. (Preferred) Experience implementing Problem Management and service reliability practices. (Preferred) Skills you have: Technology Reliabilit y- Clarify the reliability, resilience, monitoring, disaster recovery, and continuity outcomes the role owns. Incident Management - Align on the leader's responsibility during high-severity incidents and recovery coordination. IT Service Management - Confirm the maturity and scope of ITIL-based service strategy, delivery, and support expectations. Operational Excellence - Define expected improvements in operational risk, cost, efficiency, and measurable performance. Governance - Confirm governance forums, decision rights, controls, and cross-functional operating rhythms. Strategic Vision & Planning - Align the team's near-term roadmap with enterprise technology priorities and business demand. Talent Development & Planning - Clarify people-leadership expectations, capability building, succession planning, and team development. d Compensation Range: Pay Range - Start: $144,000.00 Pay Range - End: $216,000.00 Geographic Specific Pay Structure: Structure 110: $158,400.00 USD - $237,600.00 USD Structure 115: $165,600.00 USD - $248,400.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. Skills Technical Troubleshooting (NM), Strategic People Leadership (NM), Technology Reliability (NM), Operational Excellence (NM), Learning Agility & Critical Thinking (NM), Collaborative Partnership & Planning (NM), Process Improvement, Customer Centricity (NM), Engineering Expertise & Practices, Escalation Tracking (NM), Change Adaptability (NM), Analytical Thinking (NM), IT Service Management (NM), Accountability (NM), Talent Development & Planning (NM), Incident Management (NM), Strategic & Systems Thinking (NM), Adaptive Communication (NM), Business Influence (NM), Governance Framework Design (NM) FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging. Flexible work schedules Concierge service Comprehensive benefits Employee resource groups Powered by SonicJobs (an advertiser on JobG8). By applying, you consent to share your data with SonicJobs and the employer. JobG8 or SonicJobs does not store or use your application data beyond facilitating the application. See Northwestern Mutual Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
Job Description Controls / Process Automation Engineer III Pay Range: $87,000 - $118,000 depending on relevant experience and qualifications Location: North Venice, FL 34275 The Process Automation Engineer provides ownership or custodian support for site process automation and data collection systems for PGT Venice manufacturing operations. Partnering with operations, engineering, IT, and maintenance functions will be critical to effectively supporting these site systems. This position provides technical mentoring and coaching for the process automation staff. This position requires direct technical support of process automation systems and projects Responsibilities Manage and oversee 24/7 support of site process automation and data collection systems for manufacturing and utilities systems Own the commissioning and qualification process for process automation systems; develop and ensure compliance with established local quality standards Develop, maintain, and implement the process automation functional agenda for the site Ensure function is aligned and driven to meet engineering goals, and partner with Quality, Engineering, and Operations leadership to deliver operational results Function as system owner for exclusive process automation systems not assigned to other engineering or operations functions Assign resources to provide system custodianship for site process automation and data collection systems Own and manage site procedures and technical standards for the automation function Direct and oversee continuous improvement and recapitalization of owned and custodianed systems for the site Direct and oversee root cause investigations of owned and custodianed system nonconformances Provide management support for automation contractor personnel Qualifications Bachelor of Science in Engineering: preferably Electrical, Mechanical, or related field, or extensive experience in similar roles Minimum 10 years' manufacturing experience: automation, process, plant, project delivery, or related areas Software proficiency in Microsoft Office Suite Proficiency in programming process automation systems including common PLC and SCADA platforms Strong communication and networking skills Knowledge of manufacturing safety requirements for automated systems Travel requirements Ability to travel occasionally domestically (up to 30%) Physical demands / Work environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing Frequent use of eye, hand, and finger coordination enabling the use of office machinery Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone MITER Brands is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation's largest suppliers of vinyl windows and patio doors, with plants across the country. What We Offer At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals. We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance. Health & Wellness Three comprehensive medical plan options Prescription drug coverage Dental insurance Vision insurance Teladoc virtual healthcare services Employee Assistance Program (EAP) Annual Wellness Clinic Financial Protection Company-paid Life Insurance Voluntary Life Insurance Company-paid Short-Term Disability Company-paid Long-Term Disability Supplemental Hospital Indemnity Insurance Critical Illness Insurance Accident Insurance Additional Benefits Paid Time Off (PTO) and paid holidays 401(k) retirement plan with company match Tuition Reimbursement Program Legal Insurance Identity Theft Protection Pet Insurance Team Member Discount Program MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law. Work Authorization and Sponsorship Disclosure: The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.
11/10/2026
Full time
Job Description Controls / Process Automation Engineer III Pay Range: $87,000 - $118,000 depending on relevant experience and qualifications Location: North Venice, FL 34275 The Process Automation Engineer provides ownership or custodian support for site process automation and data collection systems for PGT Venice manufacturing operations. Partnering with operations, engineering, IT, and maintenance functions will be critical to effectively supporting these site systems. This position provides technical mentoring and coaching for the process automation staff. This position requires direct technical support of process automation systems and projects Responsibilities Manage and oversee 24/7 support of site process automation and data collection systems for manufacturing and utilities systems Own the commissioning and qualification process for process automation systems; develop and ensure compliance with established local quality standards Develop, maintain, and implement the process automation functional agenda for the site Ensure function is aligned and driven to meet engineering goals, and partner with Quality, Engineering, and Operations leadership to deliver operational results Function as system owner for exclusive process automation systems not assigned to other engineering or operations functions Assign resources to provide system custodianship for site process automation and data collection systems Own and manage site procedures and technical standards for the automation function Direct and oversee continuous improvement and recapitalization of owned and custodianed systems for the site Direct and oversee root cause investigations of owned and custodianed system nonconformances Provide management support for automation contractor personnel Qualifications Bachelor of Science in Engineering: preferably Electrical, Mechanical, or related field, or extensive experience in similar roles Minimum 10 years' manufacturing experience: automation, process, plant, project delivery, or related areas Software proficiency in Microsoft Office Suite Proficiency in programming process automation systems including common PLC and SCADA platforms Strong communication and networking skills Knowledge of manufacturing safety requirements for automated systems Travel requirements Ability to travel occasionally domestically (up to 30%) Physical demands / Work environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing Frequent use of eye, hand, and finger coordination enabling the use of office machinery Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone MITER Brands is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation's largest suppliers of vinyl windows and patio doors, with plants across the country. What We Offer At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals. We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance. Health & Wellness Three comprehensive medical plan options Prescription drug coverage Dental insurance Vision insurance Teladoc virtual healthcare services Employee Assistance Program (EAP) Annual Wellness Clinic Financial Protection Company-paid Life Insurance Voluntary Life Insurance Company-paid Short-Term Disability Company-paid Long-Term Disability Supplemental Hospital Indemnity Insurance Critical Illness Insurance Accident Insurance Additional Benefits Paid Time Off (PTO) and paid holidays 401(k) retirement plan with company match Tuition Reimbursement Program Legal Insurance Identity Theft Protection Pet Insurance Team Member Discount Program MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law. Work Authorization and Sponsorship Disclosure: The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. As a Cybersecurity GRC Engineer/Sr. Engineer focused on Risk Management, you will help shape and advance cybersecurity risk management capabilities that translate technical risk into prioritized business decisions and action. You will apply expertise in cyber risk analysis, risk and control practices, risk intelligence, metrics, data, and GRC technology to strengthen how cybersecurity risks are identified, analyzed, treated, monitored, and communicated. You will have the opportunity to engineer scalable risk management practices and data-driven capabilities that help American anticipate evolving threats, technologies, regulatory expectations, and business needs. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Apply Specialized GRC Expertise: Interpret cybersecurity frameworks, regulatory requirements, enterprise policies, risk methodologies, and control expectations to translate complex requirements into practical governance, risk, compliance, and portfolio management practices. Design and Mature GRC Processes and Control Practices: Develop, refine, and operationalize policies, standards, procedures, control mappings, assessment methods, evidence expectations, and governance routines that improve consistency, quality, and defensibility across cybersecurity activities. Perform Advanced Risk, Control, and Compliance Analysis: Evaluate risks, control gaps, compliance obligations, remediation plans, exceptions, issues, and supporting evidence to determine impact, root cause, prioritization, and appropriate risk response. Exercise Independent Technical Judgment: Develop recommendations, influence operating practices, and determine how GRC, portfolio, work management, and financial governance activities should be structured, measured, and executed to improve cyber risk outcomes. Lead Technical Execution for Assessments, Audits, and Regulatory Requests: Coordinate and execute control assessments, audit responses, evidence reviews, regulatory requests, testing activities, and issue validation by applying technical judgment to determine whether control design and operating effectiveness are supported. Build and Maintain Cyber Portfolio Operating Practices: Develop and manage work intake, prioritization methods, roadmaps, delivery plans, dependency tracking, decision logs, status reporting, portfolio health views, and execution routines that enable cybersecurity leaders to manage commitments and outcomes. Analyze Financial, Resource, and Delivery Information: Evaluate budgets, forecasts, run-rate trends, resource plans, vendor and contractor spend, purchase activity, and delivery commitments to identify gaps, tradeoffs, risks, and opportunities to improve portfolio decision-making. Develop Metrics, Insights, and Executive-Ready Reporting: Define, validate, analyze, and communicate cybersecurity, compliance, portfolio, financial, and operational metrics that support leadership visibility, risk-informed decisions, and measurable improvement. Serve as a Subject Matter Resource: Provide guidance to cybersecurity, technology, business, finance, sourcing, legal, privacy, and audit stakeholders on GRC requirements, control expectations, portfolio processes, work management practices, and financial governance activities. Drive Continuous Improvement and Automation Opportunities: Identify and implement improvements to workflows, tools, templates, data quality, reporting, documentation, and operating practices to increase efficiency, reduce manual effort, and improve the quality of GRC and portfolio management outcomes. All you'll need for success Minimum Qualifications - Education & Prior Job Experience Bachelor's degree in Cybersecurity, Information Systems, Computer Science, Business, Risk Management, Compliance, Audit, Finance, Data Analytics, Project/Portfolio Management, or a related technical or business discipline, or equivalent experience/training. Experience applying cybersecurity governance, risk, compliance, control, technology risk, audit, cyber portfolio management, work management, or financial management practices to interpret requirements, analyze information, coordinate execution, and support risk-informed stakeholder decisions. Experience working with cybersecurity, risk, compliance, control, portfolio, financial, resource, vendor, or delivery data to identify issues, assess impacts, track decisions, develop reporting, and contribute to process, control, or portfolio outcome improvement. Preferred Qualifications - Education & Prior Job Experience Advanced education, coursework, or specialized training in cybersecurity, information security, risk management, compliance, audit, information systems, data analytics, finance, project/portfolio management, or a related technical or business discipline preferred. Experience in a specialized cybersecurity governance, risk, compliance, cyber portfolio management, work management, audit, or technology risk role with ownership for interpreting requirements, designing or improving processes, and providing recommendations to stakeholders preferred. Experience applying cybersecurity, risk, compliance, and control frameworks such as NIST, ISO 27001, PCI DSS, SOX, SOC 2, CMMC, or similar standards to control mapping, assessments, evidence expectations, remediation activities, and governance practices preferred. Experience evaluating control design, operating effectiveness, risk impact, compliance gaps, exceptions, issues, remediation plans, and supporting evidence using structured analysis and technical judgment preferred. Experience developing or maturing GRC operating practices, control libraries, assessment methods, workflow routines, intake and prioritization models, portfolio roadmaps, dashboards, decision materials, or governance forums preferred. Experience analyzing cybersecurity portfolio, financial, vendor, contractor, resource, delivery, or work management data to identify trends, risks, tradeoffs, and recommendations preferred. All you'll need for success (Continued ) Skills, Licenses, and Certifications Deep working knowledge of cybersecurity risk management, including risk identification, analysis prioritization, treatment, monitoring, and communication.Strong understanding of cybersecurity controls and the relationship between threats vulnerabilities, controls, business impact, and risk. Experience developing or improving cybersecurity risk methodologies, assessment approaches, risk and control libraries, issue and exception practices, or risk treatment processes. Ability to analyze complex technical and business information, develop defensible risk conclusions, and translate cyber risk into clear priorities, recommendations, and actions. Experience developing risk metrics, key risk indicators, measurement approaches, and reporting that provide meaningful insight into cybersecurity risk and support risk-informed decisions. Working knowledge of cybersecurity and risk frameworks such as NIST Cybersecurity Framework, NIST Risk Management Framework, NIST SP 800-30, ISO 27001/27005, or comparable industry frameworks and methodologies. Experience using cybersecurity, risk, control, and related data to identify relationships, trends, concentrations, and insights that improve risk prioritization and decision-making. Working knowledge of data modeling, data quality, integration, analytics, or visualization concepts used to support cybersecurity risk intelligence and reporting. Experience using or improving GRC platforms and related workflows, integrations, automation, and reporting capabilities to strengthen risk management processes and data quality. Demonstrated curiosity and ability to evaluate and apply AI, automation, and emerging technologies to advance cybersecurity risk management, including identifying practical opportunities to improve risk analysis, intelligence, workflows, and team effectiveness. Demonstrated ability to independently translate objectives into structured approaches, manage complex work, exercise technical judgment, and drive high-quality outcomes with limited day-to-day oversight. Strong communication and advisory skills, including the ability to explain cyber risk, technical considerations, control implications, and recommendations to technical, business, and executive stakeholders. Demonstrated curiosity and ability to evaluate emerging cybersecurity, risk, data . click apply for full job details
11/10/2026
Full time
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. As a Cybersecurity GRC Engineer/Sr. Engineer focused on Risk Management, you will help shape and advance cybersecurity risk management capabilities that translate technical risk into prioritized business decisions and action. You will apply expertise in cyber risk analysis, risk and control practices, risk intelligence, metrics, data, and GRC technology to strengthen how cybersecurity risks are identified, analyzed, treated, monitored, and communicated. You will have the opportunity to engineer scalable risk management practices and data-driven capabilities that help American anticipate evolving threats, technologies, regulatory expectations, and business needs. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Apply Specialized GRC Expertise: Interpret cybersecurity frameworks, regulatory requirements, enterprise policies, risk methodologies, and control expectations to translate complex requirements into practical governance, risk, compliance, and portfolio management practices. Design and Mature GRC Processes and Control Practices: Develop, refine, and operationalize policies, standards, procedures, control mappings, assessment methods, evidence expectations, and governance routines that improve consistency, quality, and defensibility across cybersecurity activities. Perform Advanced Risk, Control, and Compliance Analysis: Evaluate risks, control gaps, compliance obligations, remediation plans, exceptions, issues, and supporting evidence to determine impact, root cause, prioritization, and appropriate risk response. Exercise Independent Technical Judgment: Develop recommendations, influence operating practices, and determine how GRC, portfolio, work management, and financial governance activities should be structured, measured, and executed to improve cyber risk outcomes. Lead Technical Execution for Assessments, Audits, and Regulatory Requests: Coordinate and execute control assessments, audit responses, evidence reviews, regulatory requests, testing activities, and issue validation by applying technical judgment to determine whether control design and operating effectiveness are supported. Build and Maintain Cyber Portfolio Operating Practices: Develop and manage work intake, prioritization methods, roadmaps, delivery plans, dependency tracking, decision logs, status reporting, portfolio health views, and execution routines that enable cybersecurity leaders to manage commitments and outcomes. Analyze Financial, Resource, and Delivery Information: Evaluate budgets, forecasts, run-rate trends, resource plans, vendor and contractor spend, purchase activity, and delivery commitments to identify gaps, tradeoffs, risks, and opportunities to improve portfolio decision-making. Develop Metrics, Insights, and Executive-Ready Reporting: Define, validate, analyze, and communicate cybersecurity, compliance, portfolio, financial, and operational metrics that support leadership visibility, risk-informed decisions, and measurable improvement. Serve as a Subject Matter Resource: Provide guidance to cybersecurity, technology, business, finance, sourcing, legal, privacy, and audit stakeholders on GRC requirements, control expectations, portfolio processes, work management practices, and financial governance activities. Drive Continuous Improvement and Automation Opportunities: Identify and implement improvements to workflows, tools, templates, data quality, reporting, documentation, and operating practices to increase efficiency, reduce manual effort, and improve the quality of GRC and portfolio management outcomes. All you'll need for success Minimum Qualifications - Education & Prior Job Experience Bachelor's degree in Cybersecurity, Information Systems, Computer Science, Business, Risk Management, Compliance, Audit, Finance, Data Analytics, Project/Portfolio Management, or a related technical or business discipline, or equivalent experience/training. Experience applying cybersecurity governance, risk, compliance, control, technology risk, audit, cyber portfolio management, work management, or financial management practices to interpret requirements, analyze information, coordinate execution, and support risk-informed stakeholder decisions. Experience working with cybersecurity, risk, compliance, control, portfolio, financial, resource, vendor, or delivery data to identify issues, assess impacts, track decisions, develop reporting, and contribute to process, control, or portfolio outcome improvement. Preferred Qualifications - Education & Prior Job Experience Advanced education, coursework, or specialized training in cybersecurity, information security, risk management, compliance, audit, information systems, data analytics, finance, project/portfolio management, or a related technical or business discipline preferred. Experience in a specialized cybersecurity governance, risk, compliance, cyber portfolio management, work management, audit, or technology risk role with ownership for interpreting requirements, designing or improving processes, and providing recommendations to stakeholders preferred. Experience applying cybersecurity, risk, compliance, and control frameworks such as NIST, ISO 27001, PCI DSS, SOX, SOC 2, CMMC, or similar standards to control mapping, assessments, evidence expectations, remediation activities, and governance practices preferred. Experience evaluating control design, operating effectiveness, risk impact, compliance gaps, exceptions, issues, remediation plans, and supporting evidence using structured analysis and technical judgment preferred. Experience developing or maturing GRC operating practices, control libraries, assessment methods, workflow routines, intake and prioritization models, portfolio roadmaps, dashboards, decision materials, or governance forums preferred. Experience analyzing cybersecurity portfolio, financial, vendor, contractor, resource, delivery, or work management data to identify trends, risks, tradeoffs, and recommendations preferred. All you'll need for success (Continued ) Skills, Licenses, and Certifications Deep working knowledge of cybersecurity risk management, including risk identification, analysis prioritization, treatment, monitoring, and communication.Strong understanding of cybersecurity controls and the relationship between threats vulnerabilities, controls, business impact, and risk. Experience developing or improving cybersecurity risk methodologies, assessment approaches, risk and control libraries, issue and exception practices, or risk treatment processes. Ability to analyze complex technical and business information, develop defensible risk conclusions, and translate cyber risk into clear priorities, recommendations, and actions. Experience developing risk metrics, key risk indicators, measurement approaches, and reporting that provide meaningful insight into cybersecurity risk and support risk-informed decisions. Working knowledge of cybersecurity and risk frameworks such as NIST Cybersecurity Framework, NIST Risk Management Framework, NIST SP 800-30, ISO 27001/27005, or comparable industry frameworks and methodologies. Experience using cybersecurity, risk, control, and related data to identify relationships, trends, concentrations, and insights that improve risk prioritization and decision-making. Working knowledge of data modeling, data quality, integration, analytics, or visualization concepts used to support cybersecurity risk intelligence and reporting. Experience using or improving GRC platforms and related workflows, integrations, automation, and reporting capabilities to strengthen risk management processes and data quality. Demonstrated curiosity and ability to evaluate and apply AI, automation, and emerging technologies to advance cybersecurity risk management, including identifying practical opportunities to improve risk analysis, intelligence, workflows, and team effectiveness. Demonstrated ability to independently translate objectives into structured approaches, manage complex work, exercise technical judgment, and drive high-quality outcomes with limited day-to-day oversight. Strong communication and advisory skills, including the ability to explain cyber risk, technical considerations, control implications, and recommendations to technical, business, and executive stakeholders. Demonstrated curiosity and ability to evaluate emerging cybersecurity, risk, data . click apply for full job details
Job Description Job Description This is a HYBRID or REM OTE role for candidates located in MN or WI. Do you want to be a vital part of a successful multi-disciplined team? At Cybertrol, you will apply your skills in a culture that focuses on commitment to high quality solutions for our customers while emphasizing personal and professional growth for our employees. Our core values are reflected in everything we do. Our dedication to being "Passionate," "Authentic," and "Willing to Help" makes a significant impact on our work culture and the success of our projects. ABOUT CYBERTROL Cybertrol Engineering creates and delivers custom-engineered automation hardware and software solutions to manufacturing customers throughout the upper Midwest and across the world. The firm is privately owned, headquartered in Minneapolis, and has additional offices in Madison and Marshfield, WI. There is an extraordinarily strong engineering culture that emphasizes both personal and professional growth along with a commitment to providing high-quality solutions, including: plant-wide automation, information, and industrial IT (Information Technology) infrastructure; custom control panel design and fabrication; and upgrades of obsolete automation systems. Job Responsibilities In this role, you will be directly responsible for developing and implementing PLC/HMI (Programmable Logic Controllers/Human Machine Interface) code, including simulation and process commissioning at customer sites. As part of this work, you will create clear and well-structured Functional Specifications and the required PLC/HMI programs working in a team as a contributor or technical lead. You will also partner with a team of Digital Manufacturing, Hardware, and Industrial IT engineers to deliver comprehensive projects that meet customer requirements. During these projects, you will become a trusted consultant for Cybertrol's customers. Some examples of specific Industrial Controls & Systems Integration Engineer responsibilities include: Engage directly with the customer to develop a complete understanding of the customer and their needs and create a Functional Specification of the full deliverable. Maintain customer contact throughout the life of the project and for some time after commissioning. Develop the PLC/HMI code in a team environment in a modern software framework. Ensure that quality processes have been followed to deliver zero-defect code to the customer during site installation. Work independently as required to deliver solutions in the area of subject matter expertise. Provide technical leadership as required, including system-level thinking and problem-solving techniques. Working with multiple disciplines and trades while leading the commissioning of projects. Up to 25% travel may be required. This travel includes product lifecycle, trade shows, or other product related travel. A valid driver's license is required. Required Qualifications B.S. in Engineering (Electrical, Computer, Mechanical, or Chemical) or related engineering field with 5 years minimum related and relevant experience in industrial automation OR Associate Degree in Engineering Technology (Electrical, Computer, IT, or Electro-Mechanical) or a related engineering technology field with 5 years minimum related and relevant experience in industrial automation. Technical leadership capability to guide, and coach team members working on complex projects. Proficient in programming and delivering projects in a team environment. Strong written and oral communication skills. Curiosity and agility in problem solving when presented with a new challenge. Focus and tenacity when given a challenge to see it through. Goal oriented with the strong desire to learn new technologies and concepts. Desired Qualifications Six-Sigma or Lean experience. Experience working around live industrial control panels and components. Experience with Agile Scrum development processes. Experience with the following technologies: PLC platforms such as Rockwell Automation, ControlLogix, Siemens S7, etc. Automatic PLC code generation tools such as Rockwell Automation ACM. Stand-alone and distributed HMI/SCADA platforms such as FTView SE/ME, Siemens WinCC, Wonderware Intouch/System Platform, Ignition, etc. Legacy PLCs and HMI/SCADA platforms. VFDs, Process Instrumentation, Robotics/Servo Control, Valve Control, etc. Safety Control Systems - PLCs and Relays. Industrial networks for device control such as Ethernet/IP, Profibus PA/DP, ASi, IOLink, HART, DeviceNet, etc. PHYSICAL REQUIREMENTS & WORKING CONDITIONS Office Work: Office desk/cubicle environment Extensive computer use Occasional Control panel IO powered checkouts in panel shop or customer site Site Work: Up to 25% travel to industrial manufacturing facilities. Typical locations are in North America. Rarely travel to other continents. Overnight travel from a few days to several days at a time. Travel duration rarely exceeds twelve days in a row. Ability to consistently lift 50 lbs. On-Site working conditions may include: Work around construction equipment and personnel. Work around production equipment and production personnel. Work in hot or cold areas. Work in noisy areas. Work up and down stairs, indoors and outdoors. Electrical/Instrumentation Device Checkout and Troubleshooting. Includes voltage testing, equipment troubleshooting on a ladder, and light electrical assembly - signal wiring in control panels/instruments. Working and interfacing with operations, engineering, equipment supply, and construction personnel. Typical Personnel Protective Equipment (PPE) Required: Safety Glasses, Steel Toed shoes, hearing protection, and electrical safety PPE. Employees must comply with customer specific requirements and PPE. Work may include working weekends, holidays, nightshift, and extended hours to meet deadlines and commissioning requirements. Occasionally on-site work can be 12+ hours/day. Cybertrol offers a discretionary bonus to all employees, based on company and personal performance. In addition, all full-time employees are eligible for a variety of benefits including health insurance coverage, life and disability insurance, 401(k), paid holidays and personal paid time off (PTO), supplemental insurance plans, and education reimbursement. Cybertrol is committed to equal employment opportunities for all applicants and employees. Applicants will receive consideration for employment regardless of veteran status, race, color, religion, sex, marital status, national origin, physical or mental disability, age and/or any other protected status as required by law.
11/10/2026
Full time
Job Description Job Description This is a HYBRID or REM OTE role for candidates located in MN or WI. Do you want to be a vital part of a successful multi-disciplined team? At Cybertrol, you will apply your skills in a culture that focuses on commitment to high quality solutions for our customers while emphasizing personal and professional growth for our employees. Our core values are reflected in everything we do. Our dedication to being "Passionate," "Authentic," and "Willing to Help" makes a significant impact on our work culture and the success of our projects. ABOUT CYBERTROL Cybertrol Engineering creates and delivers custom-engineered automation hardware and software solutions to manufacturing customers throughout the upper Midwest and across the world. The firm is privately owned, headquartered in Minneapolis, and has additional offices in Madison and Marshfield, WI. There is an extraordinarily strong engineering culture that emphasizes both personal and professional growth along with a commitment to providing high-quality solutions, including: plant-wide automation, information, and industrial IT (Information Technology) infrastructure; custom control panel design and fabrication; and upgrades of obsolete automation systems. Job Responsibilities In this role, you will be directly responsible for developing and implementing PLC/HMI (Programmable Logic Controllers/Human Machine Interface) code, including simulation and process commissioning at customer sites. As part of this work, you will create clear and well-structured Functional Specifications and the required PLC/HMI programs working in a team as a contributor or technical lead. You will also partner with a team of Digital Manufacturing, Hardware, and Industrial IT engineers to deliver comprehensive projects that meet customer requirements. During these projects, you will become a trusted consultant for Cybertrol's customers. Some examples of specific Industrial Controls & Systems Integration Engineer responsibilities include: Engage directly with the customer to develop a complete understanding of the customer and their needs and create a Functional Specification of the full deliverable. Maintain customer contact throughout the life of the project and for some time after commissioning. Develop the PLC/HMI code in a team environment in a modern software framework. Ensure that quality processes have been followed to deliver zero-defect code to the customer during site installation. Work independently as required to deliver solutions in the area of subject matter expertise. Provide technical leadership as required, including system-level thinking and problem-solving techniques. Working with multiple disciplines and trades while leading the commissioning of projects. Up to 25% travel may be required. This travel includes product lifecycle, trade shows, or other product related travel. A valid driver's license is required. Required Qualifications B.S. in Engineering (Electrical, Computer, Mechanical, or Chemical) or related engineering field with 5 years minimum related and relevant experience in industrial automation OR Associate Degree in Engineering Technology (Electrical, Computer, IT, or Electro-Mechanical) or a related engineering technology field with 5 years minimum related and relevant experience in industrial automation. Technical leadership capability to guide, and coach team members working on complex projects. Proficient in programming and delivering projects in a team environment. Strong written and oral communication skills. Curiosity and agility in problem solving when presented with a new challenge. Focus and tenacity when given a challenge to see it through. Goal oriented with the strong desire to learn new technologies and concepts. Desired Qualifications Six-Sigma or Lean experience. Experience working around live industrial control panels and components. Experience with Agile Scrum development processes. Experience with the following technologies: PLC platforms such as Rockwell Automation, ControlLogix, Siemens S7, etc. Automatic PLC code generation tools such as Rockwell Automation ACM. Stand-alone and distributed HMI/SCADA platforms such as FTView SE/ME, Siemens WinCC, Wonderware Intouch/System Platform, Ignition, etc. Legacy PLCs and HMI/SCADA platforms. VFDs, Process Instrumentation, Robotics/Servo Control, Valve Control, etc. Safety Control Systems - PLCs and Relays. Industrial networks for device control such as Ethernet/IP, Profibus PA/DP, ASi, IOLink, HART, DeviceNet, etc. PHYSICAL REQUIREMENTS & WORKING CONDITIONS Office Work: Office desk/cubicle environment Extensive computer use Occasional Control panel IO powered checkouts in panel shop or customer site Site Work: Up to 25% travel to industrial manufacturing facilities. Typical locations are in North America. Rarely travel to other continents. Overnight travel from a few days to several days at a time. Travel duration rarely exceeds twelve days in a row. Ability to consistently lift 50 lbs. On-Site working conditions may include: Work around construction equipment and personnel. Work around production equipment and production personnel. Work in hot or cold areas. Work in noisy areas. Work up and down stairs, indoors and outdoors. Electrical/Instrumentation Device Checkout and Troubleshooting. Includes voltage testing, equipment troubleshooting on a ladder, and light electrical assembly - signal wiring in control panels/instruments. Working and interfacing with operations, engineering, equipment supply, and construction personnel. Typical Personnel Protective Equipment (PPE) Required: Safety Glasses, Steel Toed shoes, hearing protection, and electrical safety PPE. Employees must comply with customer specific requirements and PPE. Work may include working weekends, holidays, nightshift, and extended hours to meet deadlines and commissioning requirements. Occasionally on-site work can be 12+ hours/day. Cybertrol offers a discretionary bonus to all employees, based on company and personal performance. In addition, all full-time employees are eligible for a variety of benefits including health insurance coverage, life and disability insurance, 401(k), paid holidays and personal paid time off (PTO), supplemental insurance plans, and education reimbursement. Cybertrol is committed to equal employment opportunities for all applicants and employees. Applicants will receive consideration for employment regardless of veteran status, race, color, religion, sex, marital status, national origin, physical or mental disability, age and/or any other protected status as required by law.
Job Description Job Description This is a HYBRID or REM OTE role for candidates located in MN or WI. Do you want to be a vital part of a successful multi-disciplined team? At Cybertrol, you will apply your skills in a culture that focuses on commitment to high quality solutions for our customers while emphasizing personal and professional growth for our employees. Our core values are reflected in everything we do. Our dedication to being "Passionate," "Authentic," and "Willing to Help" makes a significant impact on our work culture and the success of our projects. ABOUT CYBERTROL Cybertrol Engineering creates and delivers custom-engineered automation hardware and software solutions to manufacturing customers throughout the upper Midwest and across the world. The firm is privately owned, headquartered in Minneapolis, and has additional offices in Madison and Marshfield, WI. There is an extraordinarily strong engineering culture that emphasizes both personal and professional growth along with a commitment to providing high-quality solutions, including: plant-wide automation, information, and industrial IT (Information Technology) infrastructure; custom control panel design and fabrication; and upgrades of obsolete automation systems. Job Responsibilities In this role, you will be directly responsible for developing and implementing PLC/HMI (Programmable Logic Controllers/Human Machine Interface) code, including simulation and process commissioning at customer sites. As part of this work, you will create clear and well-structured Functional Specifications and the required PLC/HMI programs working in a team as a contributor or technical lead. You will also partner with a team of Digital Manufacturing, Hardware, and Industrial IT engineers to deliver comprehensive projects that meet customer requirements. During these projects, you will become a trusted consultant for Cybertrol's customers. Some examples of specific Industrial Controls & Systems Integration Engineer responsibilities include: Engage directly with the customer to develop a complete understanding of the customer and their needs and create a Functional Specification of the full deliverable. Maintain customer contact throughout the life of the project and for some time after commissioning. Develop the PLC/HMI code in a team environment in a modern software framework. Ensure that quality processes have been followed to deliver zero-defect code to the customer during site installation. Work independently as required to deliver solutions in the area of subject matter expertise. Provide technical leadership as required, including system-level thinking and problem-solving techniques. Working with multiple disciplines and trades while leading the commissioning of projects. Up to 25% travel may be required. This travel includes product lifecycle, trade shows, or other product related travel. A valid driver's license is required. Required Qualifications B.S. in Engineering (Electrical, Computer, Mechanical, or Chemical) or related engineering field with 5 years minimum related and relevant experience in industrial automation OR Associate Degree in Engineering Technology (Electrical, Computer, IT, or Electro-Mechanical) or a related engineering technology field with 5 years minimum related and relevant experience in industrial automation. Technical leadership capability to guide, and coach team members working on complex projects. Proficient in programming and delivering projects in a team environment. Strong written and oral communication skills. Curiosity and agility in problem solving when presented with a new challenge. Focus and tenacity when given a challenge to see it through. Goal oriented with the strong desire to learn new technologies and concepts. Desired Qualifications Six-Sigma or Lean experience. Experience working around live industrial control panels and components. Experience with Agile Scrum development processes. Experience with the following technologies: PLC platforms such as Rockwell Automation, ControlLogix, Siemens S7, etc. Automatic PLC code generation tools such as Rockwell Automation ACM. Stand-alone and distributed HMI/SCADA platforms such as FTView SE/ME, Siemens WinCC, Wonderware Intouch/System Platform, Ignition, etc. Legacy PLCs and HMI/SCADA platforms. VFDs, Process Instrumentation, Robotics/Servo Control, Valve Control, etc. Safety Control Systems - PLCs and Relays. Industrial networks for device control such as Ethernet/IP, Profibus PA/DP, ASi, IOLink, HART, DeviceNet, etc. PHYSICAL REQUIREMENTS & WORKING CONDITIONS Office Work: Office desk/cubicle environment Extensive computer use Occasional Control panel IO powered checkouts in panel shop or customer site Site Work: Up to 25% travel to industrial manufacturing facilities. Typical locations are in North America. Rarely travel to other continents. Overnight travel from a few days to several days at a time. Travel duration rarely exceeds twelve days in a row. Ability to consistently lift 50 lbs. On-Site working conditions may include: Work around construction equipment and personnel. Work around production equipment and production personnel. Work in hot or cold areas. Work in noisy areas. Work up and down stairs, indoors and outdoors. Electrical/Instrumentation Device Checkout and Troubleshooting. Includes voltage testing, equipment troubleshooting on a ladder, and light electrical assembly - signal wiring in control panels/instruments. Working and interfacing with operations, engineering, equipment supply, and construction personnel. Typical Personnel Protective Equipment (PPE) Required: Safety Glasses, Steel Toed shoes, hearing protection, and electrical safety PPE. Employees must comply with customer specific requirements and PPE. Work may include working weekends, holidays, nightshift, and extended hours to meet deadlines and commissioning requirements. Occasionally on-site work can be 12+ hours/day. Cybertrol offers a discretionary bonus to all employees, based on company and personal performance. In addition, all full-time employees are eligible for a variety of benefits including health insurance coverage, life and disability insurance, 401(k), paid holidays and personal paid time off (PTO), supplemental insurance plans, and education reimbursement. Cybertrol is committed to equal employment opportunities for all applicants and employees. Applicants will receive consideration for employment regardless of veteran status, race, color, religion, sex, marital status, national origin, physical or mental disability, age and/or any other protected status as required by law.
11/10/2026
Full time
Job Description Job Description This is a HYBRID or REM OTE role for candidates located in MN or WI. Do you want to be a vital part of a successful multi-disciplined team? At Cybertrol, you will apply your skills in a culture that focuses on commitment to high quality solutions for our customers while emphasizing personal and professional growth for our employees. Our core values are reflected in everything we do. Our dedication to being "Passionate," "Authentic," and "Willing to Help" makes a significant impact on our work culture and the success of our projects. ABOUT CYBERTROL Cybertrol Engineering creates and delivers custom-engineered automation hardware and software solutions to manufacturing customers throughout the upper Midwest and across the world. The firm is privately owned, headquartered in Minneapolis, and has additional offices in Madison and Marshfield, WI. There is an extraordinarily strong engineering culture that emphasizes both personal and professional growth along with a commitment to providing high-quality solutions, including: plant-wide automation, information, and industrial IT (Information Technology) infrastructure; custom control panel design and fabrication; and upgrades of obsolete automation systems. Job Responsibilities In this role, you will be directly responsible for developing and implementing PLC/HMI (Programmable Logic Controllers/Human Machine Interface) code, including simulation and process commissioning at customer sites. As part of this work, you will create clear and well-structured Functional Specifications and the required PLC/HMI programs working in a team as a contributor or technical lead. You will also partner with a team of Digital Manufacturing, Hardware, and Industrial IT engineers to deliver comprehensive projects that meet customer requirements. During these projects, you will become a trusted consultant for Cybertrol's customers. Some examples of specific Industrial Controls & Systems Integration Engineer responsibilities include: Engage directly with the customer to develop a complete understanding of the customer and their needs and create a Functional Specification of the full deliverable. Maintain customer contact throughout the life of the project and for some time after commissioning. Develop the PLC/HMI code in a team environment in a modern software framework. Ensure that quality processes have been followed to deliver zero-defect code to the customer during site installation. Work independently as required to deliver solutions in the area of subject matter expertise. Provide technical leadership as required, including system-level thinking and problem-solving techniques. Working with multiple disciplines and trades while leading the commissioning of projects. Up to 25% travel may be required. This travel includes product lifecycle, trade shows, or other product related travel. A valid driver's license is required. Required Qualifications B.S. in Engineering (Electrical, Computer, Mechanical, or Chemical) or related engineering field with 5 years minimum related and relevant experience in industrial automation OR Associate Degree in Engineering Technology (Electrical, Computer, IT, or Electro-Mechanical) or a related engineering technology field with 5 years minimum related and relevant experience in industrial automation. Technical leadership capability to guide, and coach team members working on complex projects. Proficient in programming and delivering projects in a team environment. Strong written and oral communication skills. Curiosity and agility in problem solving when presented with a new challenge. Focus and tenacity when given a challenge to see it through. Goal oriented with the strong desire to learn new technologies and concepts. Desired Qualifications Six-Sigma or Lean experience. Experience working around live industrial control panels and components. Experience with Agile Scrum development processes. Experience with the following technologies: PLC platforms such as Rockwell Automation, ControlLogix, Siemens S7, etc. Automatic PLC code generation tools such as Rockwell Automation ACM. Stand-alone and distributed HMI/SCADA platforms such as FTView SE/ME, Siemens WinCC, Wonderware Intouch/System Platform, Ignition, etc. Legacy PLCs and HMI/SCADA platforms. VFDs, Process Instrumentation, Robotics/Servo Control, Valve Control, etc. Safety Control Systems - PLCs and Relays. Industrial networks for device control such as Ethernet/IP, Profibus PA/DP, ASi, IOLink, HART, DeviceNet, etc. PHYSICAL REQUIREMENTS & WORKING CONDITIONS Office Work: Office desk/cubicle environment Extensive computer use Occasional Control panel IO powered checkouts in panel shop or customer site Site Work: Up to 25% travel to industrial manufacturing facilities. Typical locations are in North America. Rarely travel to other continents. Overnight travel from a few days to several days at a time. Travel duration rarely exceeds twelve days in a row. Ability to consistently lift 50 lbs. On-Site working conditions may include: Work around construction equipment and personnel. Work around production equipment and production personnel. Work in hot or cold areas. Work in noisy areas. Work up and down stairs, indoors and outdoors. Electrical/Instrumentation Device Checkout and Troubleshooting. Includes voltage testing, equipment troubleshooting on a ladder, and light electrical assembly - signal wiring in control panels/instruments. Working and interfacing with operations, engineering, equipment supply, and construction personnel. Typical Personnel Protective Equipment (PPE) Required: Safety Glasses, Steel Toed shoes, hearing protection, and electrical safety PPE. Employees must comply with customer specific requirements and PPE. Work may include working weekends, holidays, nightshift, and extended hours to meet deadlines and commissioning requirements. Occasionally on-site work can be 12+ hours/day. Cybertrol offers a discretionary bonus to all employees, based on company and personal performance. In addition, all full-time employees are eligible for a variety of benefits including health insurance coverage, life and disability insurance, 401(k), paid holidays and personal paid time off (PTO), supplemental insurance plans, and education reimbursement. Cybertrol is committed to equal employment opportunities for all applicants and employees. Applicants will receive consideration for employment regardless of veteran status, race, color, religion, sex, marital status, national origin, physical or mental disability, age and/or any other protected status as required by law.
Job Description Job Description Senior HVAC Chief Engineer Federal Courthouse Facilities Operations Position Detail Information Employer TeamGOV Location Downtown Portland, Oregon Work Site Federal courthouse facility Employment Full-time, on-site, union represented Compensation Set hourly rate, annual contractual increases, and benefits per applicable CBA Schedule Established site schedule; after-hours, on-call, and emergency response may be required Position Summary TeamGOV is seeking a senior-level HVAC Chief Engineer to lead the safe, reliable, and efficient operation and maintenance of HVAC and related building systems supporting a federal customer at a courthouse facility in downtown Portland, Oregon. The Chief Engineer will serve as the senior on-site technical authority, direct daily engineering activities, and ensure that preventive maintenance, repairs, documentation, staffing, and emergency response meet contract requirements. Extensive hands-on commercial HVAC experience is required. Union Compensation and Benefits This is a union represented position. The hourly wage is established by the applicable collective bargaining agreement and is not individually negotiated. The position includes scheduled wage increases, including annual increases when provided by the agreement, and union benefits in accordance with the governing agreement and employer plan documents. The current rate and benefit details will be confirmed with qualified candidates before an offer is issued. Essential Responsibilities Lead daily operation, inspection, maintenance, troubleshooting, and repair of central commercial HVAC systems and associated building equipment. Provide technical direction, task assignments, quality oversight, coaching, and performance feedback to journeymen, technicians, and subcontractors. Operate and maintain chillers, boilers, cooling towers, air-handling units, pumps, motors, heat exchangers, VAV systems, hydronic systems, refrigeration equipment, and related controls. Monitor building automation and energy management systems, evaluate alarms and trends, adjust operating strategies, and coordinate corrective action. Plan and verify preventive and predictive maintenance through the computerized maintenance management system, including accurate labor, material, asset, and completion records. Troubleshoot complex mechanical and controls failures using drawings, sequences of operation, technical manuals, meters, gauges, and diagnostic equipment. Coordinate outages, repairs, testing, inspections, and vendor work to minimize disruption to courthouse operations and occupants. Maintain compliance with contract requirements, applicable codes, environmental rules, safety procedures, lockout tagout practices, and manufacturer specifications. Review work quality, conduct equipment and facility inspections, identify recurring deficiencies, and recommend repair, replacement, and energy conservation measures. Develop scopes, material lists, and labor estimates for repair and project work, and maintain appropriate spare-parts inventory. Communicate professionally with the Project Manager, federal customer representatives, courthouse personnel, subcontractors, and building occupants. Support emergency response, incident investigation, continuity of operations, and restoration of critical building services. Maintain current operating procedures, equipment logs, compliance records, drawings, manuals, warranties, and required reports. Perform hands-on maintenance and repairs when required and complete other related duties within the contract scope. Minimum Qualifications High school diploma or GED. At least 10 years of progressively responsible commercial or institutional HVAC and central plant experience; federal, courthouse, high-rise, hospital, or other mission-critical facility experience is highly desirable. At least 5 years of lead, foreman, supervisory, or chief engineer experience directing skilled building operations and maintenance personnel. Advanced working knowledge of large commercial HVAC systems, electrical and mechanical controls, building automation systems, refrigeration cycles, hydronic systems, and safe troubleshooting practices. Ability to interpret blueprints, one-line diagrams, schematics, sequences of operation, specifications, and operations and maintenance manuals. Working knowledge of CMMS work control, preventive maintenance scheduling, quality control, material planning, and service documentation. Strong leadership, customer service, written communication, and incident response skills. Valid driver's license and ability to meet employer driving requirements when operation of a company or government vehicle is required. Preferred Qualifications EPA Section 608 Universal Certification, NATE certification, HVAC Excellence certification, stationary engineer credential, or comparable commercial HVAC certification is a strong plus. Oregon trade license or other applicable HVAC, refrigeration, boiler, electrical, controls, or building operator credential is a strong plus. Experience with energy management, commissioning, retro-commissioning, water treatment, indoor air quality, and sustainability programs. Experience working under a federal facilities contract and a collective bargaining agreement. Federal Site and Work Requirements Must be able to pass the background investigation, identity verification, badging, and suitability requirements necessary for access to a federal courthouse. Must comply with courthouse security procedures, site conduct requirements, safety rules, and restrictions applicable to occupied federal facilities. Must be available for scheduled overtime, after-hours work, call-back duty, and emergency response as required by the contract and collective bargaining agreement. EPA Section 608 certification is required before independently performing work that involves regulated refrigerants. Physical Requirements Ability to routinely walk mechanical spaces, climb ladders and stairs, work from elevated positions, bend, kneel, reach, and safely lift or move up to 50 pounds. Work may occur in mechanical rooms, rooftops, confined areas, and locations with temperature, noise, dust, or equipment hazards. Reasonable accommodations may be provided as required by law. Equal Employment Opportunity TeamGOV is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable law.
11/09/2026
Full time
Job Description Job Description Senior HVAC Chief Engineer Federal Courthouse Facilities Operations Position Detail Information Employer TeamGOV Location Downtown Portland, Oregon Work Site Federal courthouse facility Employment Full-time, on-site, union represented Compensation Set hourly rate, annual contractual increases, and benefits per applicable CBA Schedule Established site schedule; after-hours, on-call, and emergency response may be required Position Summary TeamGOV is seeking a senior-level HVAC Chief Engineer to lead the safe, reliable, and efficient operation and maintenance of HVAC and related building systems supporting a federal customer at a courthouse facility in downtown Portland, Oregon. The Chief Engineer will serve as the senior on-site technical authority, direct daily engineering activities, and ensure that preventive maintenance, repairs, documentation, staffing, and emergency response meet contract requirements. Extensive hands-on commercial HVAC experience is required. Union Compensation and Benefits This is a union represented position. The hourly wage is established by the applicable collective bargaining agreement and is not individually negotiated. The position includes scheduled wage increases, including annual increases when provided by the agreement, and union benefits in accordance with the governing agreement and employer plan documents. The current rate and benefit details will be confirmed with qualified candidates before an offer is issued. Essential Responsibilities Lead daily operation, inspection, maintenance, troubleshooting, and repair of central commercial HVAC systems and associated building equipment. Provide technical direction, task assignments, quality oversight, coaching, and performance feedback to journeymen, technicians, and subcontractors. Operate and maintain chillers, boilers, cooling towers, air-handling units, pumps, motors, heat exchangers, VAV systems, hydronic systems, refrigeration equipment, and related controls. Monitor building automation and energy management systems, evaluate alarms and trends, adjust operating strategies, and coordinate corrective action. Plan and verify preventive and predictive maintenance through the computerized maintenance management system, including accurate labor, material, asset, and completion records. Troubleshoot complex mechanical and controls failures using drawings, sequences of operation, technical manuals, meters, gauges, and diagnostic equipment. Coordinate outages, repairs, testing, inspections, and vendor work to minimize disruption to courthouse operations and occupants. Maintain compliance with contract requirements, applicable codes, environmental rules, safety procedures, lockout tagout practices, and manufacturer specifications. Review work quality, conduct equipment and facility inspections, identify recurring deficiencies, and recommend repair, replacement, and energy conservation measures. Develop scopes, material lists, and labor estimates for repair and project work, and maintain appropriate spare-parts inventory. Communicate professionally with the Project Manager, federal customer representatives, courthouse personnel, subcontractors, and building occupants. Support emergency response, incident investigation, continuity of operations, and restoration of critical building services. Maintain current operating procedures, equipment logs, compliance records, drawings, manuals, warranties, and required reports. Perform hands-on maintenance and repairs when required and complete other related duties within the contract scope. Minimum Qualifications High school diploma or GED. At least 10 years of progressively responsible commercial or institutional HVAC and central plant experience; federal, courthouse, high-rise, hospital, or other mission-critical facility experience is highly desirable. At least 5 years of lead, foreman, supervisory, or chief engineer experience directing skilled building operations and maintenance personnel. Advanced working knowledge of large commercial HVAC systems, electrical and mechanical controls, building automation systems, refrigeration cycles, hydronic systems, and safe troubleshooting practices. Ability to interpret blueprints, one-line diagrams, schematics, sequences of operation, specifications, and operations and maintenance manuals. Working knowledge of CMMS work control, preventive maintenance scheduling, quality control, material planning, and service documentation. Strong leadership, customer service, written communication, and incident response skills. Valid driver's license and ability to meet employer driving requirements when operation of a company or government vehicle is required. Preferred Qualifications EPA Section 608 Universal Certification, NATE certification, HVAC Excellence certification, stationary engineer credential, or comparable commercial HVAC certification is a strong plus. Oregon trade license or other applicable HVAC, refrigeration, boiler, electrical, controls, or building operator credential is a strong plus. Experience with energy management, commissioning, retro-commissioning, water treatment, indoor air quality, and sustainability programs. Experience working under a federal facilities contract and a collective bargaining agreement. Federal Site and Work Requirements Must be able to pass the background investigation, identity verification, badging, and suitability requirements necessary for access to a federal courthouse. Must comply with courthouse security procedures, site conduct requirements, safety rules, and restrictions applicable to occupied federal facilities. Must be available for scheduled overtime, after-hours work, call-back duty, and emergency response as required by the contract and collective bargaining agreement. EPA Section 608 certification is required before independently performing work that involves regulated refrigerants. Physical Requirements Ability to routinely walk mechanical spaces, climb ladders and stairs, work from elevated positions, bend, kneel, reach, and safely lift or move up to 50 pounds. Work may occur in mechanical rooms, rooftops, confined areas, and locations with temperature, noise, dust, or equipment hazards. Reasonable accommodations may be provided as required by law. Equal Employment Opportunity TeamGOV is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable law.
Role/Title: Sr. QE Automation Engineer Location: Oakland, CA/ Alpharetta, GA Job Description - We are seeking a highly skilled and motivated Senior QE Automation Engineer to join our team. The ideal candidate will have hands-on experience in automation testing of Java-based microservices using RestAssured and/or UI automation using Selenium with Java. Experience with WebdriverIO (WDIO) is a plus. You will be responsible for designing, developing, and maintaining automated test frameworks and test suites to ensure the quality and reliability of our applications.
11/09/2026
Full time
Role/Title: Sr. QE Automation Engineer Location: Oakland, CA/ Alpharetta, GA Job Description - We are seeking a highly skilled and motivated Senior QE Automation Engineer to join our team. The ideal candidate will have hands-on experience in automation testing of Java-based microservices using RestAssured and/or UI automation using Selenium with Java. Experience with WebdriverIO (WDIO) is a plus. You will be responsible for designing, developing, and maintaining automated test frameworks and test suites to ensure the quality and reliability of our applications.
Job Description Job Description Job Description Job Role: QA Automation Engineer Job Location : San Jose, CA (Onsite) Job Type: Full Time Salary Range: $100000 to $120000/Annum Full Time Benefits Must Have Technical/Functional Skills " Strong experience with Playwright Automation Framework. " Hands-on expertise in Python programming. " Experience in API Testing and Automation. " Good knowledge of MS SQL and Snowflake. " CI/CD experience with Jenkins. " Hands-on experience using Splunk for troubleshooting and log analysis. " Familiarity with Cursor, Microsoft Copilot, and OpenAI/GenAI tools. " Strong analytical, debugging, and problem-solving skills. Roles & Responsibilities " Design, develop, and maintain automated test frameworks using Playwright and Python. " Perform API testing, validation, and automation using REST/JSON services. " Develop and execute test cases for applications integrating with MS SQL and Snowflake databases. " Build and manage automated test pipelines using Jenkins. " Analyze application logs, troubleshoot issues, and support root-cause analysis using Splunk. " Collaborate with development, SRE, and product teams to ensure high-quality software releases. " Leverage Cursor, Microsoft Copilot, and OpenAI tools to improve test automation productivity and test coverage. " Create and maintain QA documentation, test plans, and automation reports. Good to Have: Preferred Qualifications " Experience with Cisco products, networking, or cloud platforms. " Exposure to Agile/Scrum environments. " Knowledge of test automation best practices and performance testing.
11/09/2026
Full time
Job Description Job Description Job Description Job Role: QA Automation Engineer Job Location : San Jose, CA (Onsite) Job Type: Full Time Salary Range: $100000 to $120000/Annum Full Time Benefits Must Have Technical/Functional Skills " Strong experience with Playwright Automation Framework. " Hands-on expertise in Python programming. " Experience in API Testing and Automation. " Good knowledge of MS SQL and Snowflake. " CI/CD experience with Jenkins. " Hands-on experience using Splunk for troubleshooting and log analysis. " Familiarity with Cursor, Microsoft Copilot, and OpenAI/GenAI tools. " Strong analytical, debugging, and problem-solving skills. Roles & Responsibilities " Design, develop, and maintain automated test frameworks using Playwright and Python. " Perform API testing, validation, and automation using REST/JSON services. " Develop and execute test cases for applications integrating with MS SQL and Snowflake databases. " Build and manage automated test pipelines using Jenkins. " Analyze application logs, troubleshoot issues, and support root-cause analysis using Splunk. " Collaborate with development, SRE, and product teams to ensure high-quality software releases. " Leverage Cursor, Microsoft Copilot, and OpenAI tools to improve test automation productivity and test coverage. " Create and maintain QA documentation, test plans, and automation reports. Good to Have: Preferred Qualifications " Experience with Cisco products, networking, or cloud platforms. " Exposure to Agile/Scrum environments. " Knowledge of test automation best practices and performance testing.
Description: All applicants must be located in, or willing to commute to Dayton, OH. Relocation is not available. This is not a remote position. At FC Industries, we believe that your success is our success. Since our founding in 1972, we've grown from a small family business into a thriving manufacturing organization with more than 390,000 square feet of space. Now in our second generation of family ownership and leadership, we continue to invest in our people, our facilities, and the technology that drives us forward. We're continuing to invest in advanced manufacturing equipment, automation, and new technology to support our growth. That means our business systems are more important than ever. We're looking for a Senior IT Systems Developer who can help us connect our technology, improve how we work, and build solutions that support the future of our entire organization. About the Role: FC Industries is seeking a Senior Epicor Kinetic Developer to serve as our internal technical expert for Epicor. This hands-on role develops custom applications, extends business logic, builds integrations, and resolves complex issues within our Epicor Kinetic environment. You will work with IT leadership and business teams to translate operational needs into reliable, maintainable ERP solutions. You should understand how Epicor works beneath the screen: its data relationships, business objects, transaction flow, and customization tools. One day you may build a custom application in Epicor; another, you may investigate a system issue or help our Data Analyst develop a Power BI report by identifying the right data and explaining the business logic behind it. Benefits of being a Senior Epicor Kinetic Developer: Medical, Dental, Vision Insurance HSA with Company Seed Money Life insurance and disability plans Immediate holiday pay Paid Time Off 401k retirement savings with company match Pay for school with 100% tuition reimbursement (books included!) On-site café/convenience store Weekly paychecks Free on-site wellness coaching and YMCA discount Corporate partner discounts through Verizon, Chrysler, GM, and Working Advantage Fun perks such as gift cards, 50/50 drawings, picnics, holiday parties, employee appreciation days and more! Essential Functions: Serve as the primary technical resource for Epicor Kinetic architecture, data structures, business objects, and customization tools. Design, build, test, deploy, and maintain custom Epicor applications, screens, and dashboards using Kinetic Application Studio. Develop Business Process Management (BPM) directives and Epicor Functions to automate workflows, validate transactions, and implement reusable business logic. Build, optimize, and document Business Activity Queries (BAQs), calculated fields, and user-defined data structures to support business requirements. Design and support integrations between Epicor and other business or manufacturing systems using REST APIs, business objects, and approved integration tools. Partner with the Data Analyst on Power BI reporting. Identify source data, explain table relationships and transaction logic, build reliable datasets, and validate results against Epicor transactions. Assist with report development, data modeling, and data quality or refresh issues as needed. Diagnose complex application, workflow, integration, performance, and data issues; determine root causes and coordinate resolution with Epicor support and external vendors. Gather requirements from business teams, evaluate standard Epicor functionality, and recommend appropriate configurations, customizations, or integrations. Support Epicor implementations, migrations, upgrades, and release validation, including regression testing of customizations, integrations, and reporting dependencies. Document solution designs, code, dependencies, and test results. Maintain version control and controlled deployments between development, test, and production environments. Apply appropriate permissions, secure API access, and supported development methods that protect data integrity and maintainability in a cloud-hosted ERP environment. Share Epicor technical knowledge with IT and business teams to strengthen internal capability and ongoing support. Requirements: Required Qualifications: 7+ years of ERP or enterprise application development experience, including substantial hands-on Epicor ERP development and recent production experience with Epicor Kinetic. U.S. Citizenship Required: Due to FC Industries' work supporting Department of Defense (DoD) programs and applicable regulatory compliance requirements, applicants must be U.S. citizens Proven ability to independently deliver Epicor solutions using Application Studio, BPMs, BAQs, and Epicor Functions. Strong understanding of the Epicor data model, business objects, table relationships, and transaction flow. C# development experience for Epicor business logic or integrations, with working knowledge of .NET. Working knowledge of relational databases and SQL query logic, with experience retrieving and validating Epicor data through BAQs, APIs, and approved data access methods. Experience with REST APIs, JSON, web services, authentication, and system integration patterns. Strong problem-solving and communication skills, with the ability to manage priorities, document work, and collaborate with technical and nontechnical colleagues. Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field, or an equivalent combination of education and relevant experience. Preferred Qualifications: Manufacturing industry experience, including Epicor workflows for orders, jobs, purchasing, inventory, and financial transactions. Experience with cloud-hosted Epicor environments, upgrades, and implementations across multiple companies or sites. Microsoft Power BI experience, including data modeling, Power Query, or DAX; experience with Epicor reporting tools such as SQL Server Reporting Services (SSRS). Experience using Microsoft Power Apps and Power Automate to extend or integrate with Epicor. PIa9ff132905cb-0750
11/09/2026
Full time
Description: All applicants must be located in, or willing to commute to Dayton, OH. Relocation is not available. This is not a remote position. At FC Industries, we believe that your success is our success. Since our founding in 1972, we've grown from a small family business into a thriving manufacturing organization with more than 390,000 square feet of space. Now in our second generation of family ownership and leadership, we continue to invest in our people, our facilities, and the technology that drives us forward. We're continuing to invest in advanced manufacturing equipment, automation, and new technology to support our growth. That means our business systems are more important than ever. We're looking for a Senior IT Systems Developer who can help us connect our technology, improve how we work, and build solutions that support the future of our entire organization. About the Role: FC Industries is seeking a Senior Epicor Kinetic Developer to serve as our internal technical expert for Epicor. This hands-on role develops custom applications, extends business logic, builds integrations, and resolves complex issues within our Epicor Kinetic environment. You will work with IT leadership and business teams to translate operational needs into reliable, maintainable ERP solutions. You should understand how Epicor works beneath the screen: its data relationships, business objects, transaction flow, and customization tools. One day you may build a custom application in Epicor; another, you may investigate a system issue or help our Data Analyst develop a Power BI report by identifying the right data and explaining the business logic behind it. Benefits of being a Senior Epicor Kinetic Developer: Medical, Dental, Vision Insurance HSA with Company Seed Money Life insurance and disability plans Immediate holiday pay Paid Time Off 401k retirement savings with company match Pay for school with 100% tuition reimbursement (books included!) On-site café/convenience store Weekly paychecks Free on-site wellness coaching and YMCA discount Corporate partner discounts through Verizon, Chrysler, GM, and Working Advantage Fun perks such as gift cards, 50/50 drawings, picnics, holiday parties, employee appreciation days and more! Essential Functions: Serve as the primary technical resource for Epicor Kinetic architecture, data structures, business objects, and customization tools. Design, build, test, deploy, and maintain custom Epicor applications, screens, and dashboards using Kinetic Application Studio. Develop Business Process Management (BPM) directives and Epicor Functions to automate workflows, validate transactions, and implement reusable business logic. Build, optimize, and document Business Activity Queries (BAQs), calculated fields, and user-defined data structures to support business requirements. Design and support integrations between Epicor and other business or manufacturing systems using REST APIs, business objects, and approved integration tools. Partner with the Data Analyst on Power BI reporting. Identify source data, explain table relationships and transaction logic, build reliable datasets, and validate results against Epicor transactions. Assist with report development, data modeling, and data quality or refresh issues as needed. Diagnose complex application, workflow, integration, performance, and data issues; determine root causes and coordinate resolution with Epicor support and external vendors. Gather requirements from business teams, evaluate standard Epicor functionality, and recommend appropriate configurations, customizations, or integrations. Support Epicor implementations, migrations, upgrades, and release validation, including regression testing of customizations, integrations, and reporting dependencies. Document solution designs, code, dependencies, and test results. Maintain version control and controlled deployments between development, test, and production environments. Apply appropriate permissions, secure API access, and supported development methods that protect data integrity and maintainability in a cloud-hosted ERP environment. Share Epicor technical knowledge with IT and business teams to strengthen internal capability and ongoing support. Requirements: Required Qualifications: 7+ years of ERP or enterprise application development experience, including substantial hands-on Epicor ERP development and recent production experience with Epicor Kinetic. U.S. Citizenship Required: Due to FC Industries' work supporting Department of Defense (DoD) programs and applicable regulatory compliance requirements, applicants must be U.S. citizens Proven ability to independently deliver Epicor solutions using Application Studio, BPMs, BAQs, and Epicor Functions. Strong understanding of the Epicor data model, business objects, table relationships, and transaction flow. C# development experience for Epicor business logic or integrations, with working knowledge of .NET. Working knowledge of relational databases and SQL query logic, with experience retrieving and validating Epicor data through BAQs, APIs, and approved data access methods. Experience with REST APIs, JSON, web services, authentication, and system integration patterns. Strong problem-solving and communication skills, with the ability to manage priorities, document work, and collaborate with technical and nontechnical colleagues. Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field, or an equivalent combination of education and relevant experience. Preferred Qualifications: Manufacturing industry experience, including Epicor workflows for orders, jobs, purchasing, inventory, and financial transactions. Experience with cloud-hosted Epicor environments, upgrades, and implementations across multiple companies or sites. Microsoft Power BI experience, including data modeling, Power Query, or DAX; experience with Epicor reporting tools such as SQL Server Reporting Services (SSRS). Experience using Microsoft Power Apps and Power Automate to extend or integrate with Epicor. PIa9ff132905cb-0750
Job Description Job Description SRE Automation Analyst - (w/ active Secret) Location: Norfolk, VA Clearance: Secret Type: Full-time, Onsite Salary Range: $87,000 - $112,000 JOB DESCRIPTION Critical Solutions is seeking a SRE Automation Analyst to support our federal customer. The Site Reliability Engineering (SRE) Automation Analyst identifies, designs, implements, and supports automation solutions that improve operational efficiency, data quality, and service delivery across enterprise environments. The role partners with technical teams and business stakeholders to analyze manual or repetitive processes, define automation opportunities, document requirements, develop and test workflows, and measure realized benefits. The analyst will use scripting, workflow/RPA platforms, APIs, configuration-management and CI/CD tools, and approved AI/large language model (LLM) capabilities while ensuring solutions meet cybersecurity, compliance, and operational requirements PRIMARY ROLES AND RESPONSIBILITIES: Analyze business and technical processes to identify automation opportunities, document current-state and future-state workflows, and prioritize candidates based on value, feasibility, risk, and repeatability. Gather and translate stakeholder requirements into automation use cases, functional requirements, acceptance criteria, process maps, and implementation plans. Design, develop, test, deploy, and maintain automation using PowerShell, Python, Microsoft Power Automate, UiPath, REST APIs, or comparable workflow/orchestration technologies. Integrate automation with enterprise systems, data sources, ticketing platforms, cloud services, and APIs using secure authentication, structured data formats, reusable components, and appropriate exception handling. Support configuration-management and CI/CD practices using tools such as Ansible, Jenkins, Bitbucket, Git, or comparable platforms for version control, automated testing, deployment, and change traceability. Leverage approved AI and LLM capabilities for automation use cases such as classification, summarization, information extraction, workflow assistance, and decision support with appropriate human review and security controls. Monitor automation performance, failures, utilization, and realized benefits; troubleshoot defects; perform root-cause analysis; and implement improvements that increase reliability, efficiency, and adoption. Develop metrics and dashboards; maintain technical documentation, SOPs, solution diagrams, test evidence, runbooks, and automation inventories; and coordinate with cybersecurity, infrastructure, application, data, and operations teams throughout the solution lifecycle. BASIC QUALIFICATIONS: Must be a U.S. citizen and possess an active DoD Secret Security Clearance or higher. Must possess an IAT Level II-compliant certification (for example, CompTIA Security+ CE or an equivalent certification accepted for the position/contract). Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Data/Business Analytics, or a related discipline, or equivalent relevant professional experience in lei Experience in automation, process improvement, systems analysis, scripting, application support, IT operations, data analysis, or a related technical role. Working knowledge of PowerShell and/or Python and workflow automation concepts, including the ability to read, modify, test, and troubleshoot scripts or automated workflows; familiarity with Microsoft Power Automate, UiPath, or a comparable platform is beneficial. Experience gathering requirements, analyzing manual processes, documenting business rules and automation opportunities, defining acceptance criteria, and communicating solutions to technical and non-technical stakeholders. Working knowledge of systems integration and software delivery concepts, including REST APIs, JSON, authentication methods, Git-based source control such as Bitbucket, and basic CI/CD practices. Strong analytical, troubleshooting, documentation, and problem-solving skills with the ability to manage multiple priorities in a mission-critical environment. Working familiarity with AI and large language model concepts and the responsible use of AI-enabled tools in technical or business workflows, including prompt design, output validation, and human review. CERTIFICATION REQUIREMENT: Must possess an active IAT Level II-compliant certification (for example, CompTIA Security+ CE or an equivalent certification accepted for the position/contract). PREFERRED QUALIFICATIONS: Business intelligence or analytics background, including experience developing dashboards, operational metrics, or reports using Power BI and/or Splunk. Microsoft Azure Administrator Associate (AZ-104) certification and practical experience with Azure services, identity, monitoring, automation, or hybrid cloud environments. Experience with enterprise automation or robotic process automation (RPA) platforms such as Microsoft Power Automate, UiPath, Automation Anywhere, or ServiceNow Flow Designer/Automation Engine. Hands-on experience with configuration-management, orchestration, CI/CD, and collaboration tools such as Ansible, Jenkins, Bitbucket, Git, Azure DevOps, or comparable platforms. Experience designing reusable automation components, API-driven integrations, scheduled or event-driven workflows, logging, alerting, exception handling, and automated recovery processes. Experience leveraging enterprise-approved AI/LLM services and models such as Microsoft Copilot, Azure OpenAI/GPT models, OpenAI GPT models, Anthropic Claude, or Google Gemini for automation, information extraction, summarization, classification, or workflow assistance. Experience integrating AI into automated workflows using APIs, prompt templates, structured outputs, retrieval/grounding techniques, and human-in-the-loop review; familiarity with responsible-AI practices, data handling, access control, privacy, and model-output validation. Familiarity with Security Technical Implementation Guides (STIGs), the Risk Management Framework (RMF), vulnerability management, cybersecurity controls, and applicable compliance frameworks in DoD or regulated environments. Experience working in classified or unclassified DoD/government environments and supporting solutions subject to formal change, configuration, release, and audit requirements. Experience with SQL, data transformation, ETL/ELT concepts, Agile/DevOps delivery practices, and/or relevant automation, cloud, analytics, or platform certifications such as Microsoft Power Platform, UiPath, Azure, or Splunk. LOCATION: On-site 100%. Norfolk, VA ADDITIONAL INFORMATION: CLEARANCE REQUIREMENT: Must possess an active DoD Secret Clearance . In addition, selected candidate must undergo background investigation (BI) and finger printing by the federal agency and successfully pass the preceding to qualify for the position. US CITIZENSHIP IS REQUIRED. CRITICAL SOLUTIONS PAY AND BENEFITS: Salary range $87,00 - $112,000. The salary range for this position represent the typical salary range for this job level and this does not guarantee a specific salary. Compensation is based upon multiple factors such as responsibilities of the job, education, experience, knowledge, skills, certifications, and other requirements. BENEFIT SNAPSHOT: 100% premium coverage for Medical, Dental, Vision, and Life Insurance, Supplemental Insurance, 401K matching, Flexible Time Off (PTO/Holidays), Higher Education/Training Reimbursement, and more. Job Posted by ApplicantPro
11/09/2026
Full time
Job Description Job Description SRE Automation Analyst - (w/ active Secret) Location: Norfolk, VA Clearance: Secret Type: Full-time, Onsite Salary Range: $87,000 - $112,000 JOB DESCRIPTION Critical Solutions is seeking a SRE Automation Analyst to support our federal customer. The Site Reliability Engineering (SRE) Automation Analyst identifies, designs, implements, and supports automation solutions that improve operational efficiency, data quality, and service delivery across enterprise environments. The role partners with technical teams and business stakeholders to analyze manual or repetitive processes, define automation opportunities, document requirements, develop and test workflows, and measure realized benefits. The analyst will use scripting, workflow/RPA platforms, APIs, configuration-management and CI/CD tools, and approved AI/large language model (LLM) capabilities while ensuring solutions meet cybersecurity, compliance, and operational requirements PRIMARY ROLES AND RESPONSIBILITIES: Analyze business and technical processes to identify automation opportunities, document current-state and future-state workflows, and prioritize candidates based on value, feasibility, risk, and repeatability. Gather and translate stakeholder requirements into automation use cases, functional requirements, acceptance criteria, process maps, and implementation plans. Design, develop, test, deploy, and maintain automation using PowerShell, Python, Microsoft Power Automate, UiPath, REST APIs, or comparable workflow/orchestration technologies. Integrate automation with enterprise systems, data sources, ticketing platforms, cloud services, and APIs using secure authentication, structured data formats, reusable components, and appropriate exception handling. Support configuration-management and CI/CD practices using tools such as Ansible, Jenkins, Bitbucket, Git, or comparable platforms for version control, automated testing, deployment, and change traceability. Leverage approved AI and LLM capabilities for automation use cases such as classification, summarization, information extraction, workflow assistance, and decision support with appropriate human review and security controls. Monitor automation performance, failures, utilization, and realized benefits; troubleshoot defects; perform root-cause analysis; and implement improvements that increase reliability, efficiency, and adoption. Develop metrics and dashboards; maintain technical documentation, SOPs, solution diagrams, test evidence, runbooks, and automation inventories; and coordinate with cybersecurity, infrastructure, application, data, and operations teams throughout the solution lifecycle. BASIC QUALIFICATIONS: Must be a U.S. citizen and possess an active DoD Secret Security Clearance or higher. Must possess an IAT Level II-compliant certification (for example, CompTIA Security+ CE or an equivalent certification accepted for the position/contract). Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Data/Business Analytics, or a related discipline, or equivalent relevant professional experience in lei Experience in automation, process improvement, systems analysis, scripting, application support, IT operations, data analysis, or a related technical role. Working knowledge of PowerShell and/or Python and workflow automation concepts, including the ability to read, modify, test, and troubleshoot scripts or automated workflows; familiarity with Microsoft Power Automate, UiPath, or a comparable platform is beneficial. Experience gathering requirements, analyzing manual processes, documenting business rules and automation opportunities, defining acceptance criteria, and communicating solutions to technical and non-technical stakeholders. Working knowledge of systems integration and software delivery concepts, including REST APIs, JSON, authentication methods, Git-based source control such as Bitbucket, and basic CI/CD practices. Strong analytical, troubleshooting, documentation, and problem-solving skills with the ability to manage multiple priorities in a mission-critical environment. Working familiarity with AI and large language model concepts and the responsible use of AI-enabled tools in technical or business workflows, including prompt design, output validation, and human review. CERTIFICATION REQUIREMENT: Must possess an active IAT Level II-compliant certification (for example, CompTIA Security+ CE or an equivalent certification accepted for the position/contract). PREFERRED QUALIFICATIONS: Business intelligence or analytics background, including experience developing dashboards, operational metrics, or reports using Power BI and/or Splunk. Microsoft Azure Administrator Associate (AZ-104) certification and practical experience with Azure services, identity, monitoring, automation, or hybrid cloud environments. Experience with enterprise automation or robotic process automation (RPA) platforms such as Microsoft Power Automate, UiPath, Automation Anywhere, or ServiceNow Flow Designer/Automation Engine. Hands-on experience with configuration-management, orchestration, CI/CD, and collaboration tools such as Ansible, Jenkins, Bitbucket, Git, Azure DevOps, or comparable platforms. Experience designing reusable automation components, API-driven integrations, scheduled or event-driven workflows, logging, alerting, exception handling, and automated recovery processes. Experience leveraging enterprise-approved AI/LLM services and models such as Microsoft Copilot, Azure OpenAI/GPT models, OpenAI GPT models, Anthropic Claude, or Google Gemini for automation, information extraction, summarization, classification, or workflow assistance. Experience integrating AI into automated workflows using APIs, prompt templates, structured outputs, retrieval/grounding techniques, and human-in-the-loop review; familiarity with responsible-AI practices, data handling, access control, privacy, and model-output validation. Familiarity with Security Technical Implementation Guides (STIGs), the Risk Management Framework (RMF), vulnerability management, cybersecurity controls, and applicable compliance frameworks in DoD or regulated environments. Experience working in classified or unclassified DoD/government environments and supporting solutions subject to formal change, configuration, release, and audit requirements. Experience with SQL, data transformation, ETL/ELT concepts, Agile/DevOps delivery practices, and/or relevant automation, cloud, analytics, or platform certifications such as Microsoft Power Platform, UiPath, Azure, or Splunk. LOCATION: On-site 100%. Norfolk, VA ADDITIONAL INFORMATION: CLEARANCE REQUIREMENT: Must possess an active DoD Secret Clearance . In addition, selected candidate must undergo background investigation (BI) and finger printing by the federal agency and successfully pass the preceding to qualify for the position. US CITIZENSHIP IS REQUIRED. CRITICAL SOLUTIONS PAY AND BENEFITS: Salary range $87,00 - $112,000. The salary range for this position represent the typical salary range for this job level and this does not guarantee a specific salary. Compensation is based upon multiple factors such as responsibilities of the job, education, experience, knowledge, skills, certifications, and other requirements. BENEFIT SNAPSHOT: 100% premium coverage for Medical, Dental, Vision, and Life Insurance, Supplemental Insurance, 401K matching, Flexible Time Off (PTO/Holidays), Higher Education/Training Reimbursement, and more. Job Posted by ApplicantPro
Overview INFORMATION TECHNOLOGY: GreenState's Information Technology department adheres to the corporate values and acts as a business partner who understands the needs of the business, enables business units to meet strategic objectives through technology, and provides employees and members with quality technology platforms that are always available, always relevant, and always scalable. As a Manager Systems Administration you will be directly responsible for providing hands on leadership of Green State's Business Systems Administrators within the IT Engineering organization. This exciting team is responsible for supplying operational excellence as it relates to the oversight of our member facing and internal applications. This includes supporting strong execution through the different phases of the Software Development Lifecycle and collaboration with our business partners. In this role, you will enhance solutions architecture and oversee Agile development practices for our administration scrum teams to drive organizational and operational changes. GREENSTATE CULTURE: At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success-now and in the future-is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. Salary range for this position is $137,492.42 - $160,744.48 with a progressive benefit package. Responsibilities Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change. Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Responsible for leading the end-to-end delivery and maintenance, installation, and configurations of Green State's applications/s Collaborates with stakeholders and end-users to understand and interpret business needs. Manages the entire application lifecycle, from technical requirements through deployment, ensuring efficient and reliable operations Effectively manages and delivers work requests and projects within the committed budget, schedule and with high quality Supports a collaborative environment while putting the right urgency on issues as it relates to vendor supplied set ups Maintains commitments to enhancing end user experiences and optimizing efficiency through the use of automation Identifies technical obstacles or deficiencies early and work closely with the team to find creative solutions Collaborates and shares knowledge to create effective and innovative solutions to problems. Create a culture that lends itself to technology advancement while balancing security and safeguarding information Identifies emerging technologies and trends that could drive more effective solutions and future proof applications Consistently assess and refines development processes and methods to improve team performance, efficiency and product quality Ensure Agile standard processes are followed and continuously improved Ensure technology solutions align with architectural and evolving security standards and application changes are led smoothly, adhering to standard processes and ensuring minimal disruption to business operations Manages the consolidation of alerting, monitoring, maintenance, and support processes to scale and enforce consistency across teams Supports the team in allocating resources effectivity and efficiently in order to support GreenState's strategic plan Maintains a highly motivated, well-trained staff, maintaining effective employee relations and coaching. Qualifications Bachelor's degree in STEM or MBA required. Master's degree in Computer Engineering/Computer Science preferred. Agile Certifications (PO, SM, CAP, or other) Preferred Minimum of 6 years of experience leading engineering teams that develop or administer user interface software. Six Sigma/PMP Preferred Demonstrated experience recuring and managing technical teams, including performance management. Proven experience leading and developing IT teams, with a strong focus on leadership, mentorship, and team development Leadership experience managing multiple cross-functional teams or projects and influencing senior-level management and key collaborators. Advanced technical and business knowledge in software development life cycle, quality assurance, project management, and other related fields/processes Well-versed in Agile development and requirements management processes Proficiency in a wide variety of servers and applications with the ability to rapidly adapt to emerging technologies. Includes both on-prem and cloud private/public cloud hosted applications. Demonstrated ability to take ownership of work, work autonomously with minimal oversight, and be proactive with communications and task prioritization. Ability to manage through ambiguity, build alignment, and create buy-in with cross-functional teams. Passionate about engineering best practices and leading by example Must be legally authorized to work in the United States for any employer without sponsorship PI2473bb819e92-9094
11/09/2026
Full time
Overview INFORMATION TECHNOLOGY: GreenState's Information Technology department adheres to the corporate values and acts as a business partner who understands the needs of the business, enables business units to meet strategic objectives through technology, and provides employees and members with quality technology platforms that are always available, always relevant, and always scalable. As a Manager Systems Administration you will be directly responsible for providing hands on leadership of Green State's Business Systems Administrators within the IT Engineering organization. This exciting team is responsible for supplying operational excellence as it relates to the oversight of our member facing and internal applications. This includes supporting strong execution through the different phases of the Software Development Lifecycle and collaboration with our business partners. In this role, you will enhance solutions architecture and oversee Agile development practices for our administration scrum teams to drive organizational and operational changes. GREENSTATE CULTURE: At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success-now and in the future-is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. Salary range for this position is $137,492.42 - $160,744.48 with a progressive benefit package. Responsibilities Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change. Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Responsible for leading the end-to-end delivery and maintenance, installation, and configurations of Green State's applications/s Collaborates with stakeholders and end-users to understand and interpret business needs. Manages the entire application lifecycle, from technical requirements through deployment, ensuring efficient and reliable operations Effectively manages and delivers work requests and projects within the committed budget, schedule and with high quality Supports a collaborative environment while putting the right urgency on issues as it relates to vendor supplied set ups Maintains commitments to enhancing end user experiences and optimizing efficiency through the use of automation Identifies technical obstacles or deficiencies early and work closely with the team to find creative solutions Collaborates and shares knowledge to create effective and innovative solutions to problems. Create a culture that lends itself to technology advancement while balancing security and safeguarding information Identifies emerging technologies and trends that could drive more effective solutions and future proof applications Consistently assess and refines development processes and methods to improve team performance, efficiency and product quality Ensure Agile standard processes are followed and continuously improved Ensure technology solutions align with architectural and evolving security standards and application changes are led smoothly, adhering to standard processes and ensuring minimal disruption to business operations Manages the consolidation of alerting, monitoring, maintenance, and support processes to scale and enforce consistency across teams Supports the team in allocating resources effectivity and efficiently in order to support GreenState's strategic plan Maintains a highly motivated, well-trained staff, maintaining effective employee relations and coaching. Qualifications Bachelor's degree in STEM or MBA required. Master's degree in Computer Engineering/Computer Science preferred. Agile Certifications (PO, SM, CAP, or other) Preferred Minimum of 6 years of experience leading engineering teams that develop or administer user interface software. Six Sigma/PMP Preferred Demonstrated experience recuring and managing technical teams, including performance management. Proven experience leading and developing IT teams, with a strong focus on leadership, mentorship, and team development Leadership experience managing multiple cross-functional teams or projects and influencing senior-level management and key collaborators. Advanced technical and business knowledge in software development life cycle, quality assurance, project management, and other related fields/processes Well-versed in Agile development and requirements management processes Proficiency in a wide variety of servers and applications with the ability to rapidly adapt to emerging technologies. Includes both on-prem and cloud private/public cloud hosted applications. Demonstrated ability to take ownership of work, work autonomously with minimal oversight, and be proactive with communications and task prioritization. Ability to manage through ambiguity, build alignment, and create buy-in with cross-functional teams. Passionate about engineering best practices and leading by example Must be legally authorized to work in the United States for any employer without sponsorship PI2473bb819e92-9094
You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations, and clearly defined escalation paths that are consistently followed. . click apply for full job details
11/09/2026
Full time
You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations, and clearly defined escalation paths that are consistently followed. . click apply for full job details
This job is with S&P Global, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the Role: Grade Level (for internal use): 15 The Team: Enterprise Technology & Platforms delivers cross-enterprise technology products, services, and capabilities to S&P Global's organizations and employees worldwide. The Developer Experience and Product Enablement function will own and evolve the enterprise product and software development lifecycle toolchain - the agentic PDLC - bringing together platforms, governance, support, productivity insights, and AI-native product management and engineering capabilities. It spans the full path from discovery and customer insight through definition, design, build, release, and in-market measurement, treating product management and engineering as one connected system rather than two adjacent toolsets. The team will operate as an enterprise hub, partnering closely with divisional CTO and product organizations and embedded practitioners to preserve business context while creating a consistent, scalable experience for both builders and the product leaders who direct them. Responsibilities and Impact: Approximately 10,000 developers across S&P Global build software on a common toolchain, and the product managers, designers, and analysts who decide what gets built work alongside them on a second, largely disconnected one. This role owns both and joins them. That toolchain is critical infrastructure for product discovery, software delivery, engineering productivity, security, resilience, and AI-native development. The role will reduce fragmentation and duplication, close the handoff gaps between product intent and shipped software, strengthen governance and support, and make developer and product experience a measurable strategic capability. Set the enterprise Developer Experience and Product Enablement strategy, product vision, roadmap, operating model, and investment priorities in partnership with the CIO leadership team, divisional CTOs, divisional heads of product, and other senior technology and product leaders. Own the full lifecycle of enterprise software development platforms and tools, including source code management, code collaboration, CI/CD, build engineering, developer environments, code quality and scanning, cloud development infrastructure, and related integrations. Own the full lifecycle of enterprise product management platforms and tools, including customer and market research repositories, idea intake and opportunity assessment, roadmapping and portfolio planning, requirements and specification authoring, design and prototyping, work management and backlog tooling, experimentation and feature management, product analytics, and voice-of-customer and feedback aggregation. Connect the two halves into a single agentic PDLC, establishing the traceable thread from customer insight to opportunity, specification, design, commit, release, and in-market outcome, so that product intent, engineering work, and measured impact reconcile in one system of record rather than in status decks. Manage the toolchain as a coherent portfolio of enterprise products, with clear customer outcomes, service levels, adoption goals, cost transparency, platform health measures, and accountable product ownership. Build a trusted partnership model with divisional CTOs, heads of product, executive sponsors, and embedded divisional practitioners to align enterprise standards with business-specific product and engineering requirements. Lead the consolidation of fragmented tooling, resources, licenses, support processes, and automation across both the product and engineering estates, reducing duplication while managing transitions without disrupting delivery. Establish a scalable support and self-service ecosystem for developers and product teams, including developer and product portals, template and artifact libraries, knowledge management, onboarding, access and license management, AI-assisted triage, and expert escalation. Own advocacy and community across both disciplines, including communities of practice, technical and product evangelism, onboarding and enablement content, craft standards for specifications and discovery practice, change communications, and structured feedback loops that earn adoption rather than mandate it. Own the innersource ecosystem, applying open-source working practice to proprietary code so that shared libraries, contribution standards, maintainer stewardship, and IP guardrails make reuse across divisions the default rather than the exception. Define and govern the enterprise approach to AI-native and agentic product development and software engineering, including approved tools, guardrails, model and data access, reusable agent workflows spanning research synthesis, specification drafting, prototype generation, code generation, and release readiness, platform integrations, experimentation, and responsible adoption. Create an enterprise measurement system for product and developer productivity and experience, including DORA metrics, cycle time from idea to release, adoption and utilization measures, tool ROI, practitioner sentiment, friction mapping, product outcome and experimentation results, and executive reporting. Build and lead a high-performing global organization across platform engineering, product management, product operations, design and research enablement, developer support, data and analytics, and forward-deployed AI engineering, with clear accountability and a strong talent strategy. Maintain strong operational rigor, security, resilience, financial management, vendor governance, and continuous improvement across the enterprise toolchain. Compensation/Benefits Information: S&P Global states that the anticipated base salary range for this position is $220,000 to $350,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here . What We're Looking For: Basic Required Qualifications: A proven enterprise technology leader who has previously built, transformed, and operated a large-scale Developer Experience, developer platform, DevSecOps, or software engineering enablement function. Minimum of 15 years of progressive technology leadership experience, including responsibility for globally scaled engineering platforms, products, or shared services. Has held enterprise decision rights over tooling used by teams outside their own reporting line, with examples of contested standardization decisions reached alongside divisional CTOs and the trade-offs accepted on risk, cost, and developer experience. Direct ownership of modern product and software development lifecycle platforms in production, including design, source control, CI/CD, building systems, artifact management, developer environments, cloud development infrastructure, application security tooling, and platform integrations. Has owned a platform product roadmap with developers as the customer, including at least one decision to retire or deprioritize a tool that still had an installed user base. Has consolidated overlapping toolchains across multiple business units, and can speak to what was retired, what was recovered in licenses and effort, and how migrations were sequenced without interrupting delivery. Has rolled out AI-assisted development tooling to a developer population at scale, with measured adoption to show for it and defensible answers on guardrails, intellectual property, and model access. Has hired, built, and led a globally distributed organization spanning platform engineering, product management, developer support, and analytics. Excellent executive communication and stakeholder management skills, including the ability to translate technical complexity into clear business decisions, trade-offs, and measurable outcomes. Undergraduate degree required; advanced degree or equivalent relevant experience preferred. Additional Preferred Qualifications: Experience operating developer platforms in a highly regulated, security-conscious, or financial services environment. Experience designing hub-and-spoke operating models that combine enterprise platform ownership with embedded divisional engineering expertise. Has stood up a developer productivity measurement program - DORA metrics, developer sentiment research, adoption and cost data - and used its findings to change a roadmap or investment decision. Experience with enterprise platforms and integrations such as GitHub, Jira, Azure DevOps, Figma, Playwright, CI/CD systems, artifact repositories, developer portals, and API or model context protocol integration layers. Track record of using automation, self-service, data, and AI to improve developer experience and scale support without compromising quality or control. Actively maintains an external view of engineering platform and AI-assisted development practice - through vendor and peer networks, industry forums, or open-source and community participation. . click apply for full job details
11/09/2026
Full time
This job is with S&P Global, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the Role: Grade Level (for internal use): 15 The Team: Enterprise Technology & Platforms delivers cross-enterprise technology products, services, and capabilities to S&P Global's organizations and employees worldwide. The Developer Experience and Product Enablement function will own and evolve the enterprise product and software development lifecycle toolchain - the agentic PDLC - bringing together platforms, governance, support, productivity insights, and AI-native product management and engineering capabilities. It spans the full path from discovery and customer insight through definition, design, build, release, and in-market measurement, treating product management and engineering as one connected system rather than two adjacent toolsets. The team will operate as an enterprise hub, partnering closely with divisional CTO and product organizations and embedded practitioners to preserve business context while creating a consistent, scalable experience for both builders and the product leaders who direct them. Responsibilities and Impact: Approximately 10,000 developers across S&P Global build software on a common toolchain, and the product managers, designers, and analysts who decide what gets built work alongside them on a second, largely disconnected one. This role owns both and joins them. That toolchain is critical infrastructure for product discovery, software delivery, engineering productivity, security, resilience, and AI-native development. The role will reduce fragmentation and duplication, close the handoff gaps between product intent and shipped software, strengthen governance and support, and make developer and product experience a measurable strategic capability. Set the enterprise Developer Experience and Product Enablement strategy, product vision, roadmap, operating model, and investment priorities in partnership with the CIO leadership team, divisional CTOs, divisional heads of product, and other senior technology and product leaders. Own the full lifecycle of enterprise software development platforms and tools, including source code management, code collaboration, CI/CD, build engineering, developer environments, code quality and scanning, cloud development infrastructure, and related integrations. Own the full lifecycle of enterprise product management platforms and tools, including customer and market research repositories, idea intake and opportunity assessment, roadmapping and portfolio planning, requirements and specification authoring, design and prototyping, work management and backlog tooling, experimentation and feature management, product analytics, and voice-of-customer and feedback aggregation. Connect the two halves into a single agentic PDLC, establishing the traceable thread from customer insight to opportunity, specification, design, commit, release, and in-market outcome, so that product intent, engineering work, and measured impact reconcile in one system of record rather than in status decks. Manage the toolchain as a coherent portfolio of enterprise products, with clear customer outcomes, service levels, adoption goals, cost transparency, platform health measures, and accountable product ownership. Build a trusted partnership model with divisional CTOs, heads of product, executive sponsors, and embedded divisional practitioners to align enterprise standards with business-specific product and engineering requirements. Lead the consolidation of fragmented tooling, resources, licenses, support processes, and automation across both the product and engineering estates, reducing duplication while managing transitions without disrupting delivery. Establish a scalable support and self-service ecosystem for developers and product teams, including developer and product portals, template and artifact libraries, knowledge management, onboarding, access and license management, AI-assisted triage, and expert escalation. Own advocacy and community across both disciplines, including communities of practice, technical and product evangelism, onboarding and enablement content, craft standards for specifications and discovery practice, change communications, and structured feedback loops that earn adoption rather than mandate it. Own the innersource ecosystem, applying open-source working practice to proprietary code so that shared libraries, contribution standards, maintainer stewardship, and IP guardrails make reuse across divisions the default rather than the exception. Define and govern the enterprise approach to AI-native and agentic product development and software engineering, including approved tools, guardrails, model and data access, reusable agent workflows spanning research synthesis, specification drafting, prototype generation, code generation, and release readiness, platform integrations, experimentation, and responsible adoption. Create an enterprise measurement system for product and developer productivity and experience, including DORA metrics, cycle time from idea to release, adoption and utilization measures, tool ROI, practitioner sentiment, friction mapping, product outcome and experimentation results, and executive reporting. Build and lead a high-performing global organization across platform engineering, product management, product operations, design and research enablement, developer support, data and analytics, and forward-deployed AI engineering, with clear accountability and a strong talent strategy. Maintain strong operational rigor, security, resilience, financial management, vendor governance, and continuous improvement across the enterprise toolchain. Compensation/Benefits Information: S&P Global states that the anticipated base salary range for this position is $220,000 to $350,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here . What We're Looking For: Basic Required Qualifications: A proven enterprise technology leader who has previously built, transformed, and operated a large-scale Developer Experience, developer platform, DevSecOps, or software engineering enablement function. Minimum of 15 years of progressive technology leadership experience, including responsibility for globally scaled engineering platforms, products, or shared services. Has held enterprise decision rights over tooling used by teams outside their own reporting line, with examples of contested standardization decisions reached alongside divisional CTOs and the trade-offs accepted on risk, cost, and developer experience. Direct ownership of modern product and software development lifecycle platforms in production, including design, source control, CI/CD, building systems, artifact management, developer environments, cloud development infrastructure, application security tooling, and platform integrations. Has owned a platform product roadmap with developers as the customer, including at least one decision to retire or deprioritize a tool that still had an installed user base. Has consolidated overlapping toolchains across multiple business units, and can speak to what was retired, what was recovered in licenses and effort, and how migrations were sequenced without interrupting delivery. Has rolled out AI-assisted development tooling to a developer population at scale, with measured adoption to show for it and defensible answers on guardrails, intellectual property, and model access. Has hired, built, and led a globally distributed organization spanning platform engineering, product management, developer support, and analytics. Excellent executive communication and stakeholder management skills, including the ability to translate technical complexity into clear business decisions, trade-offs, and measurable outcomes. Undergraduate degree required; advanced degree or equivalent relevant experience preferred. Additional Preferred Qualifications: Experience operating developer platforms in a highly regulated, security-conscious, or financial services environment. Experience designing hub-and-spoke operating models that combine enterprise platform ownership with embedded divisional engineering expertise. Has stood up a developer productivity measurement program - DORA metrics, developer sentiment research, adoption and cost data - and used its findings to change a roadmap or investment decision. Experience with enterprise platforms and integrations such as GitHub, Jira, Azure DevOps, Figma, Playwright, CI/CD systems, artifact repositories, developer portals, and API or model context protocol integration layers. Track record of using automation, self-service, data, and AI to improve developer experience and scale support without compromising quality or control. Actively maintains an external view of engineering platform and AI-assisted development practice - through vendor and peer networks, industry forums, or open-source and community participation. . click apply for full job details
Leads engineering standards, architecture governance, and technology platform strategy across CSL Plasma's digital product domains. Sets practices for software quality, security, DevOps, and AI governance, while leading cross-domain engineering teams and aligning Plasma architecture with enterprise requirements. Responsibilities Define coding, testing, security, Dev Ops, CI/CD, and architectural standards across digital product domains. Establish integration, data architecture, and cross-product technical governance. Approve significant technical designs and maintain alignment with enterprise architecture. Own target-state architecture for the Plasma Data Backbone. Lead and develop cross-domain engineering, architecture, data, AI/ML, automation, Dev Ops, QA, and UX staff. Set hiring standards, career frameworks, succession plans, and a culture of technical excellence. Required Skills Software engineering standards Software architecture governance Coding standards Software testing standards Application security Dev Ops CI/CDData architecture AI and generative AI governance SRE/Dev Ops practices
11/09/2026
Full time
Leads engineering standards, architecture governance, and technology platform strategy across CSL Plasma's digital product domains. Sets practices for software quality, security, DevOps, and AI governance, while leading cross-domain engineering teams and aligning Plasma architecture with enterprise requirements. Responsibilities Define coding, testing, security, Dev Ops, CI/CD, and architectural standards across digital product domains. Establish integration, data architecture, and cross-product technical governance. Approve significant technical designs and maintain alignment with enterprise architecture. Own target-state architecture for the Plasma Data Backbone. Lead and develop cross-domain engineering, architecture, data, AI/ML, automation, Dev Ops, QA, and UX staff. Set hiring standards, career frameworks, succession plans, and a culture of technical excellence. Required Skills Software engineering standards Software architecture governance Coding standards Software testing standards Application security Dev Ops CI/CDData architecture AI and generative AI governance SRE/Dev Ops practices
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. About the Role McKesson is seeking a Senior Information Security Analyst to strengthen our cloud security posture and reduce enterprise cyber risk. You will lead the triage, prioritization, remediation, and validation of cloud security findings identified through Wiz. In this role, you will partner with application, cloud platform, engineering, and infrastructure teams to resolve Critical and High-risk vulnerabilities, establish ownership for unknown cloud assets, and manage security exceptions. You will translate technical findings into clear remediation plans, operational metrics, and leadership reporting. This position is ideal for a cybersecurity professional experienced in cloud vulnerability management, exposure management, risk-based prioritization, and cross-functional remediation. The underlying P4 career-model description calls for advanced cybersecurity expertise, cross-functional collaboration, remediation leadership, technical documentation, and influence across enterprise security activities. What You'll Do Monitor and manage vulnerabilities, misconfigurations, attack paths, and other cloud security findings identified through Wiz. Triage and prioritize findings using severity, exploitability, exposure, business impact, asset criticality, and enterprise remediation standards. Drive remediation of Critical, High-risk, and overdue findings by establishing action plans with application, platform, engineering, and infrastructure owners. Investigate cloud assets without identified ownership, including virtual machines, containers, workloads, and serverless resources, and coordinate handoff to accountable teams. Review suppression, exemption, dismissal, and risk-acceptance requests; validate supporting evidence and maintain audit-ready disposition records. Validate vulnerability closure, facilitate root-cause investigations, identify recurring issues, and recommend strategic risk-reduction initiatives. Improve remediation workflows, ownership assignment, governance, reporting, and automation, including integrations involving Wiz, ServiceNow, Rapid7, and Panorama. Report on Mean Time to Remediate, Critical and High findings, overdue vulnerabilities, exception volumes, unknown assets, remediation trends, and risk-reduction outcomes. Basic Requirements 7+ years of progressive experience in cybersecurity engineering, cloud security, vulnerability management, exposure management, infrastructure security, or a closely related field. Bachelor's degree in Computer Science, Cybersecurity, Information Systems, Engineering, or a related discipline, or an equivalent combination of education and relevant experience. Demonstrated experience triaging, prioritizing, and driving remediation of cloud vulnerabilities or security findings. Hands-on experience using Wiz or a comparable cloud security, CNAPP, CSPM, or vulnerability-management platform. Experience applying risk-based prioritization using technical severity, exploitability, exposure, asset context, and business risk. Experience partnering with cloud, application, engineering, or infrastructure teams to coordinate security remediation within GCP, AWS, or Azure cloud architectures. Experience evaluating security findings in the context of cloud architecture, including vulnerability exceptions, risk acceptances, suppressions, and other dispositions, within GCP, AWS, or Azure. Experience developing security metrics, remediation reporting, and written documentation for technical and leadership audiences. Preferred Skills/Experience Experience with Wiz Vulnerability Management, Wiz Security Graph, cloud exposure analysis, or attack-path investigation. Familiarity with ServiceNow, Rapid7, or integrations supporting vulnerability tracking and remediation workflows. Knowledge of cloud workloads, virtual machines, containers, serverless technologies, and cloud asset inventories. Experience automating reporting, remediation tracking, asset ownership assignment, or security workflow processes. Understanding of vulnerability-management governance, remediation service-level expectations, exception management, and audit documentation. Experience facilitating remediation reviews, resolving ownership gaps, and escalating overdue security findings. Ability to translate technical risk into concise, actionable communication for engineering teams and leadership. Relevant certifications such as CISSP, CCSP, Security+, AWS Certified Security, Azure Security Engineer, or comparable credentials. Travel, Work Environment and Physical Requirements Work arrangement and in-office expectations will be based on the position's approved location and team requirements. Travel requirements, if any, will be specified in the final posting. Work primarily involves using standard computer and collaboration technology. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $122,300 - $203,900 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!
11/09/2026
Full time
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. About the Role McKesson is seeking a Senior Information Security Analyst to strengthen our cloud security posture and reduce enterprise cyber risk. You will lead the triage, prioritization, remediation, and validation of cloud security findings identified through Wiz. In this role, you will partner with application, cloud platform, engineering, and infrastructure teams to resolve Critical and High-risk vulnerabilities, establish ownership for unknown cloud assets, and manage security exceptions. You will translate technical findings into clear remediation plans, operational metrics, and leadership reporting. This position is ideal for a cybersecurity professional experienced in cloud vulnerability management, exposure management, risk-based prioritization, and cross-functional remediation. The underlying P4 career-model description calls for advanced cybersecurity expertise, cross-functional collaboration, remediation leadership, technical documentation, and influence across enterprise security activities. What You'll Do Monitor and manage vulnerabilities, misconfigurations, attack paths, and other cloud security findings identified through Wiz. Triage and prioritize findings using severity, exploitability, exposure, business impact, asset criticality, and enterprise remediation standards. Drive remediation of Critical, High-risk, and overdue findings by establishing action plans with application, platform, engineering, and infrastructure owners. Investigate cloud assets without identified ownership, including virtual machines, containers, workloads, and serverless resources, and coordinate handoff to accountable teams. Review suppression, exemption, dismissal, and risk-acceptance requests; validate supporting evidence and maintain audit-ready disposition records. Validate vulnerability closure, facilitate root-cause investigations, identify recurring issues, and recommend strategic risk-reduction initiatives. Improve remediation workflows, ownership assignment, governance, reporting, and automation, including integrations involving Wiz, ServiceNow, Rapid7, and Panorama. Report on Mean Time to Remediate, Critical and High findings, overdue vulnerabilities, exception volumes, unknown assets, remediation trends, and risk-reduction outcomes. Basic Requirements 7+ years of progressive experience in cybersecurity engineering, cloud security, vulnerability management, exposure management, infrastructure security, or a closely related field. Bachelor's degree in Computer Science, Cybersecurity, Information Systems, Engineering, or a related discipline, or an equivalent combination of education and relevant experience. Demonstrated experience triaging, prioritizing, and driving remediation of cloud vulnerabilities or security findings. Hands-on experience using Wiz or a comparable cloud security, CNAPP, CSPM, or vulnerability-management platform. Experience applying risk-based prioritization using technical severity, exploitability, exposure, asset context, and business risk. Experience partnering with cloud, application, engineering, or infrastructure teams to coordinate security remediation within GCP, AWS, or Azure cloud architectures. Experience evaluating security findings in the context of cloud architecture, including vulnerability exceptions, risk acceptances, suppressions, and other dispositions, within GCP, AWS, or Azure. Experience developing security metrics, remediation reporting, and written documentation for technical and leadership audiences. Preferred Skills/Experience Experience with Wiz Vulnerability Management, Wiz Security Graph, cloud exposure analysis, or attack-path investigation. Familiarity with ServiceNow, Rapid7, or integrations supporting vulnerability tracking and remediation workflows. Knowledge of cloud workloads, virtual machines, containers, serverless technologies, and cloud asset inventories. Experience automating reporting, remediation tracking, asset ownership assignment, or security workflow processes. Understanding of vulnerability-management governance, remediation service-level expectations, exception management, and audit documentation. Experience facilitating remediation reviews, resolving ownership gaps, and escalating overdue security findings. Ability to translate technical risk into concise, actionable communication for engineering teams and leadership. Relevant certifications such as CISSP, CCSP, Security+, AWS Certified Security, Azure Security Engineer, or comparable credentials. Travel, Work Environment and Physical Requirements Work arrangement and in-office expectations will be based on the position's approved location and team requirements. Travel requirements, if any, will be specified in the final posting. Work primarily involves using standard computer and collaboration technology. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $122,300 - $203,900 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!
