33 jobs found

Job Description Job Description Please do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform. Job Title: Manager, D2C Reporting, Analytics and Insights (remote/ onsite) Location: US-GA-Atlanta (Sandy Springs) FLSA : Exempt Job Overview : We are looking for a highly skilled Manager, D2C Reporting, Analytics, and Insights to join our Direct-to-Consumer team. In this role, you will transform complex datasets into clear, actionable insights that drive strategic business decisions. You will partner closely with product, marketing, development, and internal business partners to define metrics, build dashboards, and guide data-informed decisions within the team, the organization, and for clients. Job Responsibilities: Design, develop, and maintain scalable dashboards and reports using BI tools (e.g., Tableau, Power BI, Looker) to support executive and operational decision-making. Lead end-to-end data analysis projects: define premises, extract and clean data, and present insights in a way that is understandable across all stakeholders Leverage data from across the business technology ecosystem - including CRM (Salesforce), marketing automation (HubSpot), and web analytics platforms (Google Analytics, GSC, GTM) - to connect insights across systems and deliver comprehensive cross-functional reporting. Own the end-to-end production of monthly and quarterly client-facing performance review decks, translating complex data and insights into a clear and compelling format for clients. Lead the adoption and application of AI-driven tools and techniques to optimize data analysis, streamline reporting processes, and drive more actionable, business-ready insights. Collaborate with development and business intelligence to ensure data quality, pipeline reliability, and alignment between raw data sources and reporting layers. Review and evolve existing analytical frameworks, KPIs, and metrics. Identify trends, anomalies, and opportunities within the various datasets using SQL, Python, or R, and proactively surface insights to relevant stakeholders. Maintain thorough documentation of data models, definitions, and analytical methodologies. The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities. Job Requirements: 5+ years of experience in a data analyst or similar role, with demonstrated ability to deliver business impact through data. Strong experience with at least one BI/visualization tool (Tableau, Power BI, Looker, or similar). Solid understanding of data warehousing concepts and experience working with cloud data platforms (e.g., Snowflake, BigQuery, Redshift). Advanced proficiency in SQL, Python, or R - including complex joins, window functions, CTEs, and query optimization. Working knowledge of the product development life cycle, with experience supporting data needs across ideation, build, release, and post-launch analysis phases. Strong analytical thinking and problem-solving skills with high attention to detail. Demonstrated success applying machine learning and predictive modeling to improve analytical outcomes, reporting quality, and business insights. Proven track record of leveraging AI-powered tools (e.g., Claude, Copilot, or similar) to materially enhance data analysis efficiency, automate workflows, and elevate insight generation and storytelling. Excellent communication skills, with the ability to present data findings clearly to client, technical, and executive audiences. Bachelor's degree in Statistics, Mathematics, Computer Science, Data Science & Analytics, Economics, or a related quantitative field. Preferred Requirements: Background or familiarity with the automotive and/or vehicle warranty industry is a plus, with an ability to quickly ramp up on industry-specific metrics, workflows, and client expectations. Experience in a fast-paced startup or high-growth technology environment. Knowledge of A/B testing methodologies and experimental design. Master's degree or higher in a quantitative discipline. Company Benefits: Medical, Dental, and Vision Insurance Flexible Spending Account Health Savings Account 401(k) Plan with Company Match Company-paid Short-Term and Long-Term Disability Company-paid Life Insurance Paid Holidays and Vacation Employee Referral Program Employee Assistance Program Wellness Programs Paid Community Service Opportunities Tuition Reimbursement Ongoing Training & Personal Development And More! About Safe-Guard Products International: Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard's success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada. For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service. Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.

Job Description Job Description Job Title: End to End Automation Test Manager Experience: 12-15 years Location: Santa Clara, CA Domain: Enterprise SaaS, CRM, Government Applications, Financial Systems Job Summary We are seeking an experienced Senior QA Lead / UAT Lead to drive end-to-end quality assurance, User Acceptance Testing (UAT), functional testing, integration testing, and release readiness for enterprise applications and cloud-based SaaS platforms. The ideal candidate will have extensive experience collaborating with business stakeholders, product owners, developers, and cross-functional teams to ensure that applications meet business requirements, functional expectations, and quality standards. This role requires strong leadership in UAT planning and execution, defect lifecycle management, requirements traceability, test strategy development, and stakeholder communication. The candidate should possess hands-on experience with test management tools, SQL-based backend validation, API testing, cloud applications, and enterprise integrations. Key Responsibilities 1. QA Strategy and Test Planning Develop and execute comprehensive QA strategies, test plans, test estimates, schedules, and resource plans. Lead functional, integration, regression, system, and user acceptance testing. Define testing scope, entry and exit criteria, acceptance criteria, and release readiness requirements. Identify testing risks, dependencies, and business-critical scenarios. Establish standardized QA processes, templates, metrics, and reporting practices. 2. User Acceptance Testing (UAT) Lead end-to-end UAT planning, preparation, execution, and sign-off activities. Collaborate with business users, product owners, and subject matter experts to understand business processes and requirements. Translate business requirements into UAT scenarios, test cases, and expected results. Maintain requirements-to-test traceability and ensure adequate test coverage. Coordinate UAT schedules, test data preparation, execution tracking, and business validation. Facilitate UAT review sessions and obtain stakeholder approval before production releases. 3. Defect Management and Resolution Lead daily defect triage meetings with business, development, product, and QA teams. Review defects for reproducibility, severity, business impact, and release priority. Ensure defects are documented with clear steps, test evidence, expected results, and actual results. Track defects through investigation, resolution, retesting, and closure. Communicate defect trends, outstanding risks, and quality metrics to project stakeholders. 4. SaaS Application and Integration Testing Lead testing of cloud-based SaaS applications, configurable workflows, business rules, and role-based access controls. Validate end-to-end business processes across integrated enterprise applications. Test REST APIs, web services, interface data exchanges, and cross-application dependencies. Validate data synchronization, batch processing, notifications, payment workflows, and reporting functionality. Perform backend data verification using SQL Server and Oracle databases. Support testing in AWS and other cloud-hosted application environments. 5. Release Management and Quality Reporting Coordinate smoke testing, regression testing, and release validation activities. Establish risk-based regression scope based on application changes and business impact. Assess overall application quality and communicate release risks to stakeholders. Prepare QA dashboards, test execution summaries, defect reports, and go/no-go recommendations. Ensure critical defects are resolved or appropriately assessed before production deployment. 6. Team Leadership and Stakeholder Collaboration Lead QA teams and coordinate testing activities across onshore, offshore, and globally distributed teams. Partner with business analysts, developers, product managers, project managers, and business users. Conduct requirements reviews, test case reviews, defect triage meetings, and status presentations. Mentor QA engineers and promote consistent testing practices. Identify opportunities to improve testing efficiency, coverage, and delivery quality. 7. Test Automation and Continuous Improvement Support test automation initiatives using Selenium, Python, and relevant automation frameworks. Collaborate with development and automation teams to maintain reliable regression suites. Identify repetitive test scenarios suitable for automation. Integrate automated testing into regression and release validation activities where appropriate. Improve test coverage, reduce manual effort, and strengthen overall QA effectiveness. Required Technical Skills Testing: Functional Testing, UAT, Integration Testing, Regression Testing, System Testing, Smoke Testing, Acceptance Testing. Test Management: Azure DevOps, Jira, Rally, Client Quality Center/ALM, Spira. Database: SQL Server, Oracle SQL, backend data validation, data integrity testing. API Testing: Postman, REST APIs, web services, interface validation. Automation: Selenium, Python, test automation support. Cloud and Enterprise Platforms: AWS, SaaS applications, Salesforce Service Cloud, Oracle Cloud HCM. Development and Technology Exposure: Java, .NET Core, JavaScript, enterprise application architectures. Delivery Methodologies: Agile, Scrum, Waterfall, SDLC, STLC, defect lifecycle management. Required Qualifications 12-15 years of experience in software quality assurance, software testing, and test leadership. Demonstrated experience leading UAT and coordinating with business stakeholders. Strong understanding of enterprise application workflows, business requirements, and acceptance criteria. Experience managing end-to-end testing across complex, integrated systems. Proficiency in test management tools, defect tracking, and quality reporting. Strong analytical, communication, leadership, and problem-solving skills. Experience managing multiple projects and collaborating with distributed delivery teams. Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; a master's degree is an advantage.

Job Description Job Description System Integration Engineer - Level II Duration: 36 months (Contract - NO BENEFITS) Location: Remote (consultants may occasionally need to visit the office in Albany, NY for meetings or conferences, as required) Project: Rent Regulation System Modernization Job Summary Serve as the organization's Salesforce technical expert and architect for the Rent Regulation System Modernization project, representing the organization's technical interests with the implementation vendor. Define the Salesforce technical standards (coding, configuration, naming, security, and deployment) that the vendor must follow and the internal team will inherit. Review the vendor's architecture, data model, security model, and integration designs for quality, scalability, and long-term supportability, and recommend improvements. Review the vendor's code, configuration, and deployments against organizational standards, and identify defects, technical debt, and design risks before they are accepted. Verify that the vendor's designs and deliverables trace back to documented business requirements, including all case types and rent calculation rules. Review the vendor's large data volume strategy (indexing, query performance, data archiving, and record retention) for decades of building, apartment, and rent history data. Independently validate the vendor's data migration from the legacy rent regulation system, including data mapping, record counts, reconciliation, and data quality. Review the vendor's integration with the OpenText Content Server document management system, including how existing documents and scanned images are linked to new Salesforce case, registration, building, and apartment records, how access is secured, and how retention rules are applied. Make sure links to existing documents survive the change from legacy identifiers to new ones. Define and run parallel-run and reconciliation testing that compares Salesforce results to legacy system outputs for registrations, legal rent calculations, and case processing. Work with legacy system staff to capture and document business rules, data structures, and interfaces from the legacy rent regulation system. Design and build the data warehouse models and ETL processes that bring Salesforce and legacy data into the enterprise data warehouse, and support data feeds to other external agencies. Design master data for the core business entities (buildings, apartments, owners, and other parties) and make sure the vendor's Salesforce data model aligns with it. Analyze the existing .NET applications, document their business rules and data for the vendor's replacement work, and maintain and integrate them until they are retired. Develop hands-on proofs of concept and internally owned components to test vendor approaches and estimates. Help build the internal Salesforce support team: define the skills needed, mentor and train internal developers, and involve them in vendor work so they are ready to take over. Plan and manage the transition of support from the vendor to the internal team, making sure source code, environments, administrative access, documentation, and support procedures are handed over before the contract ends. Take part in vendor sprint reviews and design sessions with business analysts, project managers, and program staff. Mandatory Qualifications (Level II) More than 7 years of experience working on complex projects, with 2 or more years in a leadership role as a System Integration Engineer. 84 months of hands-on Salesforce development using Apex, including at least 12 months within the 36 months before the Staff Augmentation Tier II submission date. 60 months developing ETL (extract, transform, load) processes for an enterprise data warehouse. Desirable Qualifications 36 months as the client-side (customer or agency) technical lead or architect overseeing a vendor's or systems integrator's Salesforce implementation, including reviewing designs and code and verifying deliverables. 60 months migrating data from legacy or mainframe systems into Salesforce or other modern platforms, including data mapping, cleansing, and reconciliation. 36 months designing Salesforce solutions for large data volumes (more than 10 million records in a single object), including query performance and data archiving strategies. 60 months designing and implementing master data management solutions, including matching, de-duplication, and survivorship rules. 60 months developing and maintaining applications using Microsoft .NET (C# or VB.NET), including ASP.NET web applications. 36 months integrating Salesforce or other enterprise applications with an enterprise content management system (e.g., OpenText Content Server, OpenText Extended ECM, Documentum, FileNet, SharePoint).

Job Description Job Description Title: User Acceptance Testing (UAT) Lead C Duration: 14 Months Location: Newark, DE - Hybrid (Candidates must be local to Newark, DE and be willing to go onsite to client offices three times per week) Interview: 2 interviews with Client - 1 virtual technical interview, and 1 onsite interview - must be local to Newark, DE. Required skills: Experience, etc.: 5 years of software testing and QA experience, 2 years leading UAT efforts for enterprise implementations, Salesforce implementation experience, experience supporting legacy mainframe-to-cloud modernization projects, strong test planning, defect management, and parallel testing experience, experience coordinating business SMEs and cross-functional teams, proficiency with Jira, Xray, Azure DevOps, Client ALM, or qTest, and strong stakeholder communication skills. Unemployment Insurance Tax or public sector experience is highly preferred. Job Description We are looking for a User Acceptance Testing (UAT) Lead to lead User Acceptance Testing strategy, planning, and execution for a large-scale Unemployment Insurance Tax modernization initiative, ensuring business, regulatory, and operational requirements are met prior to production deployment. This position will be a full-time contract and hybrid in Newark, DE . What You'll Do Define and own the overall UAT strategy, test approach, entry and exit criteria, and acceptance sign-off process for the Salesforce UI Tax platform Develop the UAT master plan, schedule, and resource model aligned to program release cycles Translate business requirements, legacy mainframe functionality, and Salesforce UI Tax configurations into testable acceptance criteria and test scenarios Establish traceability between legacy functionality, business requirements, user stories, and UAT test cases Lead development of UAT test scripts and scenarios covering employer registration, wage reporting, tax rate computation, benefit charging, delinquency and penalty processing, appeals, refunds, and correspondence Coordinate parallel testing and reconciliation between legacy mainframe outputs and Salesforce outputs to validate data conversion accuracy and calculation parity Collaborate with business analysts and subject matter experts to ensure testing accurately reflects business requirements and regulatory standards Manage defect triage, prioritization, tracking, and resolution activities in partnership with Salesforce development teams and mainframe subject matter experts Coordinate closely with project teams and vendor partners to support timely defect resolution and retesting activities Support compliance with applicable security, privacy, and regulatory requirements when testing sensitive financial and personally identifiable information Facilitate stakeholder meetings, testing workshops, status reviews, and readiness assessments Provide regular testing status updates, risk assessments, and go-live readiness recommendations to leadership and governance teams Support production readiness activities and obtain formal business sign-off for deployment What You'll Need Required: 5 years of experience in software testing and quality assurance 2 years of experience leading User Acceptance Testing efforts for enterprise implementations 2 years of experience with Salesforce implementations including Salesforce, Salesforce Public Sector Solutions, Salesforce Government Cloud, or related platforms Experience supporting legacy mainframe to cloud or CRM modernization projects Experience with data conversion validation, reconciliation testing, and parallel testing activities Experience managing business subject matter expert testers across multiple departments or business units Experience coordinating cross-functional teams including business, quality assurance, development, and data conversion resources Proficiency with testing and defect management tools such as Jira, Xray, Azure DevOps, Client ALM, Micro Focus ALM, or qTest Strong analytical, troubleshooting, and problem-solving skills Excellent written and verbal communication skills Experience presenting project status and testing results to leadership and governance boards Bachelor's degree in Information Technology, Computer Science, Business, Public Administration, or a related field, or equivalent experience Experience working in consulting or professional services environments with evolving priorities and project requirements Preferred: Experience supporting state or public sector technology programs Knowledge of Unemployment Insurance Tax business processes including employer registration, wage reporting, contribution calculations, tax rate determination, benefit charging, and appeals processing Salesforce certifications including Salesforce Administrator, Salesforce Business Analyst, or Salesforce Public Sector Solutions Specialist ISTQB, Certified Test Manager, or related testing certification Experience working within Agile or SAFe delivery methodologies Experience supporting Unemployment Insurance modernization, benefits modernization, Medicaid modernization, or similar government transformation programs

Job Description Job Description Pay Rate Range: $ 53.03 - 54.54/hr. Job Title: Senior MuleSoft Developer Job Description: We are seeking an experienced Senior MuleSoft Developer to design, develop, and implement enterprise integration solutions using the MuleSoft Anypoint Platform. The ideal candidate will have strong expertise in API-led connectivity, application integration, cloud technologies, and microservices architecture. The role involves working closely with business stakeholders, architects, and development teams to deliver scalable, secure, and high-performance integration solutions. Key Responsibilities Design, develop, test, and deploy integration solutions leveraging MuleSoft Anypoint Platform. Implement API-led connectivity architectures using Experience, Process, and System APIs. Develop and maintain Mule applications using: Mule 4 DataWeave 2.0 Anypoint Studio API Manager Runtime Manager Exchange and CloudHub Integrate enterprise applications including Salesforce, SAP, Oracle, Azure, AWS, ServiceNow, and third-party systems. Create reusable APIs, integration frameworks, and shared services. Perform API design using REST, SOAP, RAML, and OpenAPI specifications. Troubleshoot and resolve performance, security, and production issues. Implement CI/CD pipelines using tools such as Jenkins, GitHub Actions, Azure DevOps, or GitLab. Ensure API governance, security, logging, monitoring, and compliance standards are met. Participate in architecture reviews, code reviews, and technical mentoring of junior developers. Collaborate with business analysts and solution architects to translate business requirements into technical solutions. Prepare technical documentation, deployment guides, and support transition activities. Required Skills MuleSoft Strong experience with MuleSoft Anypoint Platform Mule 4 development expertise DataWeave transformations API-led connectivity patterns API Manager and Runtime Manager CloudHub deployments Anypoint Exchange Integration Technologies REST/SOAP Web Services JSON, XML, XSD JMS, Kafka, MQ OAuth 2.0, JWT, SAML API Security and Governance Development & DevOps Java and Spring Boot fundamentals Git, Maven Jenkins / Azure DevOps / GitHub Actions CI/CD pipeline implementation Automated testing (MUnit) Cloud Platforms AWS, Azure, or Google Cloud exposure Containerization (Docker/Kubernetes preferred) Qualifications Bachelor's degree in Computer Science, Engineering, or related field. 6-10 years of IT experience with at least 4 years in MuleSoft development. MuleSoft Certifications preferred: MuleSoft Certified Developer - Level 1 (MCD) MuleSoft Certified Platform Architect (Preferred) MuleSoft Certified Integration Architect (Preferred) Preferred Experience Healthcare, Banking, Insurance, Retail, or Telecom domain experience. Experience designing enterprise integration strategies. Exposure to Event-Driven Architecture and Microservices. Working knowledge of Agile/Scrum methodologies. Key Competencies Strong analytical and problem-solving skills Excellent communication and stakeholder management Technical leadership and mentoring Solution design and architecture understanding Performance tuning and production support expertise Sample Expectations for a Senior Resource Lead end-to-end MuleSoft implementation projects. Define integration patterns and best practices. Mentor junior developers and conduct code reviews. Collaborate with enterprise architects on integration roadmaps. Drive API modernization and cloud migration initiatives. Ensure high availability, scalability, security, and maintainability of integration solutions. Skills: Digital : MuleSoft Experience Required: 6-8 years Skills:CategoryNameRequiredImportanceExperienceSkillCategoryTest1_MNDigital : MuleSoftYes1>7 years

Job Description Job Description Join Sky Solutions, LLC - Pioneering Digital Transformation Excellence! Sky Solutions is a trusted partner in government contracting, empowering federal agencies with cutting-edge IT solutions. Our expertise spans AI-first enablement, delivering innovative solutions and advanced cybersecurity, fortifying digital ecosystems against emerging threats and digital transformation through low-code/no-code development, cloud solutions, and agile methodologies. We simplify complex processes and deliver breakthrough results for federal clients across healthcare, financial services, and national security. Job Title: Test Lead - Salesforce Health Cloud Location: Tysons Corner, VA (Hybrid / Remote) Employment Type: Full-time Position Overview We are seeking an experienced Test Lead with strong Salesforce Health Cloud experience to lead testing activities across enterprise applications and integrations. The ideal candidate will have hands-on experience with test automation, test management processes, test execution tracking, and quality reporting. This role requires strong communication skills and the ability to coordinate effectively with development, business, and project teams. Key Responsibilities Lead end-to-end testing activities for Salesforce Health Cloud and related applications, integrations, and workflows. Develop and execute comprehensive test strategies, test plans, test scenarios, and test cases. Manage functional, integration, regression, system, and user acceptance testing activities. Establish and manage test automation processes and identify opportunities to improve automation coverage. Manage the complete test management lifecycle , including test planning, execution, defect tracking, reporting, and closure. Manage test execution results and provide regular test dashboards and quality status reports to project and leadership teams. Use Zephyr (Jira plug-in) to manage test cases, test cycles, execution results, defects, and testing progress. Track testing metrics, risks, issues, dependencies, and overall quality status. Collaborate closely with developers, business analysts, product owners, and project managers to ensure requirements are adequately tested. Identify testing risks and recommend mitigation strategies. Ensure testing activities follow established quality standards, processes, and documentation requirements. Communicate testing progress, results, risks, and recommendations clearly to both technical and non-technical stakeholders. Required Qualifications 7+ years of experience in software quality assurance and testing, with experience leading testing teams or complex testing initiatives. Hands-on experience testing Salesforce Health Cloud in an enterprise environment. Strong experience with test automation frameworks and automated testing practices. Strong understanding of test management processes and QA methodologies . Experience managing test execution, results, defects, and testing metrics. Hands-on experience with Zephyr for Jira or similar test management tools. Experience creating and managing test dashboards, reports, and execution metrics . Strong knowledge of Agile/Scrum software development methodologies. Excellent written and verbal communication and stakeholder management skills . Strong analytical, problem-solving, and organizational skills. Preferred Qualifications Salesforce certifications related to Health Cloud, Administrator, or Platform. Experience with Salesforce integrations and APIs. Experience with CI/CD and automated testing integration. Experience working in healthcare or other highly regulated environments. Experience leading distributed or cross-functional QA teams. Familiarity with Jira and enterprise defect management processes. Compensation : The expected compensation range for this position is $90,000 - $140,000 annually. Compensation is determined in good faith and may vary based on job-related factors, including relevant experience, skills, education, certifications, clearance level, labor category alignment, contract requirements, work location, internal equity, and business needs. The posted range reflects the Sky's reasonable estimate at the time of posting and does not guarantee a specific salary or rate. Final compensation will be determined based on the selected candidate's qualifications and applicable contractual and business considerations. Sky Solutions Benefits & Culture at a Glance Healthcare & Wellness Medical, dental, and vision coverage tailored to your needs. Supplemental options like life insurance, disability, HSA/FSA available. Time Off & Work-Life Balance Starting at 15 PTO days per year, increasing with tenure. Plus 11 paid holidays to recharge and spend time with loved ones. Professional Growth & Development Annual education stipend. Access to thousands of online courses. Formal mentorship programs for career advancement. Inclusive Culture "One Team" mentality focused on collaboration and belonging. Recognized as a Great Place to Work for six years straight. To learn more about life at Sky Solutions, visit our Careers page: Careers - Sky Solutions At Sky Solutions, LLC, we welcome applications from all qualified candidates who share our vision and values.

Job Description Job Description At Truckstop, we have transformed the entire freight-moving lifecycle with our SaaS solutions. From freight matching to payments and everything in between, we are the trusted partner for carriers, brokers, and shippers alike. We lead this industry forward with our One Team mindset committing to principles such as assume positive intent, have each other's back, and be your authentic self. Our drive for greatness produces high expectations, yet our regard for humans is even higher. Join a team of brilliant minds and generous hearts who care deeply about other's success. Position Summary: Manage the chapters of Software Engineers whose role is to efficiently design and implement software solutions for the transportation industry. Work closely with Product and Technology stakeholders to take an active leadership role in driving iterative improvements in the software development methodologies that contribute to successful product value delivery. Essential Job Functions: The successful candidate will receive direction from the executive team and be involved with aligning development teams to achieve goals of the company. Balance partner focus and skill sets across multiple projects and various locations to ensure on-time and high-quality delivery of projects. Be an agile champion by guiding an iterative approach through investable stories. Work closely with Product partners, as well as other cross functional partners to plan sprints, releases, and development activities. Track and report progress of the projects against key milestones. Keep stakeholders updated throughout the development cycle and act as a liaison with relevant parties, including the project management office, quality assurance, other development teams, production support, infrastructure support, etc. to facilitate the release process. Provide coaching, mentoring, and support to direct reports for both technical and non-technical issues to ensure growth and productivity among team members. Manage partner availability, knowledge transfer, training, and allocations among development teams; review and approve billing and time-off requests where applicable. Lead root-cause analysis efforts, communicate options for resolution, and provide recommendations to customer-facing technology problems in a timely manner. Manage remote teams; build "one team in multiple locations" culture. Establish and communicate knowledge of application development best practices. Maintain knowledge of new technologies and industry best practices; engage team resources to utilize best practices. Be a champion of engineering and operational excellence: establish and maintain growth and improvement goals for the team and individual team members. Show strong business and technical judgment that will accelerate time to market of releases while incrementally moving our products and services toward our long-term vision. Other duties as assigned. Position Requirements: BS in Computer Science, Computer Engineering or related discipline with minimum of 8 years of related experience A minimum of 3 years of experience managing software engineers. Passionate about building a strong software engineering team with the skills necessary to rapidly produce high quality applications. Experience balancing priorities among a team responsible for production support and new development; sense of priority and urgency. Demonstrated Agile experience Demonstrated ability to influence and motivate team members working in multiple locations. Demonstrated expertise in building, debugging, and maintaining mission critical applications that drive the business. Expert level knowledge and practice using at least 3 of the following technologies: Event Driven design, Enterprise Message Bus framework (Kafka, Rabbit MQ, Azure Event Hub), Kubernetes, Angular, GIT/GitLab, .NET Core, Serverless frameworks (AWS Lamba, Azure Functions) Salesforce, Mobile development (Swift/Kotlin/Flutter), SQL or NoSQL database. At Truckstop we are dedicated to creating a workplace that is equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for a yearly bonus. Final salary is based on a number of factors including market location, job-related knowledge, education/training, certifications, key skills, experience, internal peer equity as well as business considerations. The anticipated base pay range for this position is : $149,000-$175,000 USD The above description covers the most significant duties performed but does not include other related occasional work that may be assigned or is completed by the employee. Truckstop provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Truckstop participates in the E-Verify program. Learn more about the E-Verify program here: Truckstop Privacy Policy

Senior IT Business Analyst - Web Applications & Azure DevOps Position Overview Work across complex IT web application development and support initiatives, collaborating with business stakeholders, technical teams, and vendors to deliver application enhancements and project initiatives. This senior-level role focuses on requirements gathering, stakeholder coordination, application maintenance, and project execution. The ideal candidate will serve as a liaison between business partners and technical development teams, helping manage work requests, coordinate change management activities, and support project delivery. Strong leadership, communication, critical thinking, and knowledge of the Software Development Lifecycle (SDLC) are important for success in this position. What You'll Do / Key Responsibilities Facilitate meetings with technical teams and business clients. Independently lead requirements-gathering sessions and develop project specifications. Manage project tasks, timelines, and communications between business product owners and development teams throughout the Change Management lifecycle. Provide management with project status reports and resource demand projections. Maintain work item backlogs and track sprint activities and ticket progress using Azure DevOps. Ensure the team follows established department change management policies. Maintain project documentation on the SharePoint site. Work with vendors and other stakeholders to coordinate project activities. Gather complex requirements for new application initiatives and Request for Proposal (RFP) activities. Apply strong attention to detail and critical-thinking skills when supporting application development and maintenance activities. Required Qualifications 5+ years of exposure to complex IT web applications within the past 5 years. 3+ years of experience working as a liaison between development teams and project managers or business clients in software development projects. 3+ years of experience working in a Business Analyst role supporting software development projects within the past 5 years. 3+ years of experience leading meetings, conducting training and information sessions, communicating effectively with different audiences, and preparing oral and written reports and presentations. 1+ year of experience with Azure DevOps. Preferred Qualifications 2+ years of knowledge and understanding of the Software Development Lifecycle (SDLC). 6+ months of project management skills and knowledge of project management methodologies. 2+ years of experience with Microsoft SharePoint. 6+ months of experience with the Salesforce Platform. 6+ months of experience with MS Dynamics 365. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Company / Location Information A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world's leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom. Primary Function Under general direction, the Contact Center as a Service (CCaaS) Analyst will be responsible for guiding functional projects, enhancements, changes, and change control for our cloud contact center solutions. You will be responsible for helping design, test, document, and implement approved changes and enhancement requests. As part of the Customer Engagement Solutions team, you will help optimize customer service processes, customer experience, research new technologies and ensure delivery required to achieve business success. Responsibilities Provide continuous leadership for Contact Center as a Service (CCaaS) product performance and future development within the A.O. Smith roadmap. Accountable for and serve as an authority on all aspects of CCaaS solutions. Maintain an understanding of the A.O. Smith strategic vision and the CCaaS solution portfolio. Coordinate with stakeholders as needed to determine business needs or requirements. Accountable for the completion of product enhancements and projects, as well as achievement of business objectives through analysis, scoping, planning, budgeting, and execution. Identify customer expectations and unmet needs and create solutions that address gaps and enhance customer experience. Functionally manage integrations between CCaaS platform and CRM systems as well as SAP. Serve business need for inbound, outbound, and blended CCaaS solutions. Evaluate and recommend new products and systems to improve CCaaS platform and related telecommunications reliability and productivity. Create or review all documentation to aid in use, support, governance, troubleshooting, disaster recovery practices, security initiatives, and cross-training. Collaborate with CES team to develop strategic vision; translate vision into clear and defined business requirements to drive functional specifications and technical requirements Direct the prioritization of projects and enhancements to align with business roadmap and objectives Provide support for Observe AI, Clearview, and Five9. Qualifications Bachelor's Degree in Information Technology Management or Computer Science, or equivalent experience. Minimum of 4 years of contact center, telephony, or unified communications related work experience. CCaaS or on-premises contact center platform experience. Five9 preferred. Knowledge of Workforce Management principals and contact center related KPIs. Contact center or agent experience is preferred. Bilingual in English/Spanish is preferred. Excellent oral and written communication skills. Intermediate knowledge of Salesforce is preferred Intermediate to expert level in Excel Understanding of API's, XML, and IVR logic Basic understanding of JavaScript. Campaign dialing modes, list dialing modes, and list priority are a plus. Needs understanding of SFTP serves and data management. Basic understanding of Postman and Powershell Experience in AI implementation/Smart front Door Solution - as a preferred qualification We Offer Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance. ADA Statement & EEO Statement In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Job Description Job Description AM: Ashley Hetman Hybrid - in office 3x week In person interviews Local candidates preffered Software Tester (Salesforce) - QAS2 Duties/Responsibilities Assures requirements are defined and approved, performs code reviews and ensures agency application development standards are met. Analysis and Design; works with business area personnel to assure requirement(s) are thoroughly defined and approved; performs impacts analyses to identify interdependencies; assists with design reviews. Development; performs code review(s); serves as technical lead, as assigned. Testing and Implementation; creates detailed test designs and test plans; creates and reviews test data for performing test scenarios; Coordinates and conducts execution of unit and system test scripts; Coordinates and conducts debugging efforts and defect tracking; Coordinates and supports user acceptance testing; Coordinates, conducts and supports software implementation and deployment tasks; Leads and performs the development, implementation, and monitoring of IT quality assurance standards and testing; Performs performance, regression and load testing. Documentation; writes, reviews, and coordinates development of application-related training materials and software user guides, program and/or application source code documentation (e.g., use cases, in-line code comments); departmental standards; appropriate standards and criteria for acceptable programming; documentation and systems development lifecycle activities; Reviews development lifecycle activities; Assists higher-level IT staff with estimating workload requirements and other project planning activities. Designs and performs system analysis, recommends application solutions, tests and corrects programs and assists IT staff with documentation; Assists in supporting user acceptance testing; Performs software implementation tasks, including source control and deployment activities; Develops, implements and monitors IT quality assurance standards and testing; Develops and documents appropriate standards and criteria for acceptable programming and systems development lifecycle activities; Develops software testing and automation procedures and performs analysis and design; Reads, writes, extracts and/or reports from compounded files; Works with business personnel to identify and document system software requirements; Defines problems and develops potential solutions; Performs post-production support for business applications which may include routine maintenance, enhancements and the need to perform research to aid in troubleshooting software production errors; Identifies alternate courses of action, the review and evaluation of software development methodologies and completing software security scans and reporting on vulnerabilities; Conducts performance testing and benchmarking of software application response times, analysis and reporting on performance measures. Communicates with peers and others. Collaborates proactively. Guides performance of software development tasks per verbal instructions; Answers questions on technical topics to assist other technical staff in software development; Obtains or imparts information from/to other technical staff and business personnel through discussion(s) involving database, infrastructure and/or application information; Leads discussion(s) or formal meetings with technical and/or nontechnical personnel on simple to moderate technical topics in support of software development; Summarizes, in writing, information on one or more related topics involving database, infrastructure and/or application information in support of software development; Conveys, in writing, recommendations or conclusions to another for decision making purposes in support of software development. Gathers, interprets and applies information from a variety of sources to aid in software development duties, activities and events; Answers questions and presents informal mentorship opportunities to peers and/or lower-level staff via conversation, observation or technical documentation. Understanding and experience in the use of Azure Dev Ops for documentation and iterative development collaboration, task management and other functions related to system testing and reporting. Solid understanding of Agile, Iterative and Traditional Software development (SDLC) practices, standards as it relates to testing activities. Provides training, coaching and mentoring of testing team members. General Knowledge and Skills Requirements: 1. Computer and electronics 2. Oral and written communication tools and techniques 3. Customer support and personal service 4. State and agency policy, procedures, and applicable laws 5. Vision, mission, and goals of agency 6. Software development principles and methods for design, development, testing, and implementation of new or modified software 7. Commonly used query language 8. Mathematic principles relative to assigned area in IT 9. IT principles, methods, and practices in assigned specialty area 10. Standard software validation tools, software distribution tools, and mechanisms 11. Technical writing and documentation practices 12. Systems performance management 13. Requirements analysis principles and methods 14. Back-up and recovery procedures 15. Interrelationships of multiple IT specialties 16. Reading comprehension 17. Speaking 18. Service orientation 19. Troubleshooting 20. Critical thinking 21. Complex problem solving 22. Lead work 23. Programming software analysis and evaluation 24. Using data recovery tools and techniques 25. Judgment and decision making 26. Assuring quality 27. Identifying and specifying business requirements 28. Stay abreast of current technologies in area of IT assigned 29. Deal with problems involving several variables in familiar context 30. Define problems, collect data, establish facts, and draw valid conclusions 31. Prepare meaningful, accurate, and concise reports Qualifications 3 years of experience as a Software Tester specifically for Salesforce Applications Ability to independently develop testing strategy, test plans, test cases and proper system testing documentation for a new Salesforce application.

Job Description Job Description Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together. Principal ML Platform Engineer Lead the engineering of software that matters - driving AI automation for the world's largest enterprises. This role is based at our h eadquarters in McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian. About the Team Appian Engineering spans the full depth of our platform: from the foundational layers that power enterprise scale, to the AI capabilities redefining what automation can do. We operate in a highly collaborative, fast-paced environment focused on technical precision, continuous learning, and high code quality. By joining our team, you will solve real-world problems that directly shape how Appian delivers our AI-Powered Process Automation platform to enterprises around the world. The Opportunity As a Principal Software Engineer, you will serve as a technical linchpin for the team, bringing deep expertise in cloud-native architecture and a track record of influencing engineering direction beyond your immediate scope. Equipped with cutting-edge AI tooling, you will drive the design and delivery of high-complexity engineering solutions, set the technical bar for the team, and lead other engineers towards solutions of real complexity to ensure flawless Enterprise-Grade Orchestration. What You'll Do Develop Clean Software: Architect, build, and optimize high-performance software systems while maintaining a strong personal technical presence on the team. Lead Platform Modernization: Spearhead strategic technological changes and champion code refactoring efforts to keep the core Appian codebase cutting-edge, modern, and performant. Engineer with AI: Use AI coding tools fluently as a force multiplier: generating, reviewing, and critically evaluating AI-assisted code to ship faster without compromising quality or correctness. Lead Architecture & Delivery: Drive technical story breakdowns, acceptance criteria, and architectural design across complex, multi-tier application layers - from feature scoping through implementation. Optimize Performance & Scale: Manage product availability, latency, scalability, and efficiency by engineering deep reliability into our core software systems and performing advanced system tuning. Drive Engineering Excellence: Radiate development best practices across the department, perform meticulous code reviews on design and implementation, and build automation frameworks to prevent problem recurrence. Lead & Grow Engineers: Actively coach and mentor engineers at multiple levels, identify and close skill gaps on the team, and take ownership of accelerating the technical growth of those around you. Influence Technical Documentation: Share your expert domain knowledge regularly across the department, building a reputation as a vital resource and publishing high-quality content to Engineering's permanent documentation site. Required Qualifications Education: Minimum of a Bachelor of Science degree in Computer Science or a related technical/analytical discipline. (Equivalent experience is not accepted in lieu of a degree). Experience: 10+ years of relevant software development experience with a BS (or 8+ years of experience paired with a Master of Science in Computer Science or related field). Technical Mastery: Expert coding, scripting, and debugging proficiency in one or more core enterprise programming languages, specifically Java, Python, or Go. Domain Expertise: Deep working knowledge of distributed systems, cloud infrastructure, and the ability to contribute meaningfully at a senior individual contributor level within that space. Cross-Team Influence: Demonstrated ability to drive technical decisions and shape engineering practices beyond a single team or project scope. AI-Augmented Development: Demonstrated experience using AI coding assistants and a strong ability to evaluate, coach others on, and selectively apply AI-generated code in a production engineering context. Production Mastery: Proven experience developing, optimizing, and maintaining a high-volume, mission-critical production service environment. Communication & Alignment: Exceptional ability to communicate highly technical architectures verbally, visually, and in writing to diverse engineering audiences. Preferred Qualifications Cloud Architecture: Strong experience designing microservices, working with containerization (Docker, Kubernetes), and implementing modern CI/CD pipelines. Cloud Platforms: Deep experience developing and operating infrastructure across public cloud ecosystems, specifically AWS, Azure, and/or GCP. We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment. What We Equip You With High-Impact Autonomy: A leadership environment where you will have real ownership over your team's direction, the latitude to make meaningful decisions, and participation in broader Engineering discussions. New Hire Orientation: A robust onboarding experience designed to integrate you smoothly into our technology, culture, and leadership model so you can show up for your team from day one. Continuous Enablement: Access to premier learning resources and dedicated learning time focused on both your continued technical growth and your evolution as an engineering leader. Sponsored Certifications: Full corporate sponsorship for professional technical certifications to advance your engineering credentials. The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance. In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans. Base Salary Range $175,000-$325,000 USD Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. Benefits Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country-please ask your Talent Acquisition contact for details specific to the location you are applying to. About Appian Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments . click apply for full job details

The Product Technical Support Specialist provides technical phone support to Customers, Third-party Service Providers, and the Field Service team (customers) for issues that require in-depth technical knowledge and/or access to the company's engineering documentation and knowledge base. This role drives complete resolution to field based product issues. As a product expert with significant problem identification knowledge and product expertise, this role is expected to assess and address all incoming issues and as required, collaborate with other internal stakeholders where appropriate. As required the Specialist will review and correct electrical schematics issued by engineering prior to and after product build and installation. The Specialist leverages their expert experience with the products, in-depth understanding of the products installation, operation, and application, and troubleshooting experience to resolve issues quickly. Inquiries may include troubleshooting, repair, and corrective maintenance advice related to controls, electrical, mechanical, piping, and electronics issues. Specialists must manage the customer to de-escalate the situation while resolving the issue(s) or ensure a smooth hand off to other internal stakeholders. They will be accountable to address through resolution, critical customer issues and notify/inform supervision appropriately as issues need escalation. The Specialist manages customer relationships to boost customer retention and satisfaction while working closely with various internal departments to optimize service operations and uphold our commitment to customer satisfaction. This role may require work after normal business hours and weekends on occasion. KEY DUTIES and RESPONSIBILITIES • Being the first line of support and contact for customers with parts, service, or technical issues. a. Responds to customer inquiries, resolves issues, and escalates complex problems to the appropriate personnel. b. Troubleshoots equipment that is not functioning or not functioning as expected or built. c. Effectively provides customers with technical assistance with the proper operation and maintenance of the installed equipment. • Assists in resolving scheduling conflicts or emergencies that may arise during Third-Party Service Provider service calls. • Assists the Douglas Field Service Technicians. a. Provides troubleshooting input to resolve issues with commissioning new machines and repairing existing machines b. Works closely with the Field Service Installation Coordinator to ensure necessary parts support is provided both before the engineer is dispatched and while they are onsite. • Proactively handles inbound calls, emails, and texts/chat to provide product technical support to customers and makes outbound calls, emails, and texts/chat in response to inquiries in a timely manner. • Utilizes business systems, MS Office software, and web-based software as required to provide quotes, place parts and service orders, advise of lead-times, tracking information, and place order corrections. • Utilizes the SalesForce customer relationship management (CRM) system to document tech assist actions, assisting in maintaining equipment history. • Provides customers with technical drawings, parts lists, and manuals for customer specific machines a. Reviews and updates electrical schematics prior to and after product build and installation using AutoCAD. b. Reviews and provides inputs for machine technical manuals c. Creates and provides customers with spare parts lists by customer specific machines. d. Provides the customer with other documentation as required. • Works closely with departmental peers and utilizes skills obtained, documentation, and various methods to perform their role in delivering effective and efficient customer service. • On occasion assists in machine testing and factory acceptance tests (FAT). • Assist less experienced departmental Customer Service Representatives, as necessary. • Fosters clear communication between the various internal company departments (i.e., Engineering, Application Engineering, Procurement, Sales, Production, and Management). • Identifies areas for improvement and communicates them to supervision for review and implementation. • Maintains and prepares reports as requested by supervision. • Alerts supervisor when there is an absence of information or tools for completing their key responsibilities. QUALIFICATIONS and TRAINING • A high school/trade school diploma and a minimum of 4 years' experience working on commercial or industrial equipment in the Original Equipment Manufacturers (OEM) facility or in the field and a minimum of 3 years' experience relative to troubleshooting electrical control systems, conveying systems, and fluid flow systems. Industrial ware washing equipment experience is a plus. • An associate degree in mechatronics/mechanical engineering technology/electrical engineering technology is a plus • Understanding the theories of combustion, heat transfer, fluid distribution, hydraulic, pneumatic, conveyance, process controls, and electrical systems are required. • Ability to read engineering documents, including mechanical and electrical prints/schematics. • Experience with project management is a plus. • The ability to utilize AutoCAD to modify electrical diagrams/ schematics is a plus. • Ability to instruct customers to troubleshoot and diagnose problems with malfunctioning equipment using proper tools and testing apparatus. • Strong communication skills, both verbal and written. • Exceptional organizational skills, attention to detail, and multitasking abilities. • Ability to work in a fast-paced environment and adapt to changing priorities. • Customer-focused with a commitment to providing excellent service. • Ability to be reliable, responsible, dependable, and fulfill obligations. • Ability to remain calm and make quick, informed decisions in high-pressure situations. • Knowledge of the commercial or industrial equipment industry and service offerings is a plus. • Proficiency in Microsoft Suite Applications (Word & Excel), as well as Internet software and E-mail, is required. • Proficiency in AutoCAD is a plus. • The employee is occasionally required to lift 50 pounds. • This position may require periodic travel (up to 25% of the time). • This position is not a full-time remote position. Compensation details: 30-37 Hourly Wage PIa79c04b2f6-

Description: Department: Product Reports to: Director of Product Employment Type: Full-Time, Salaried Exempt Bonus: Eligible Target Start Date: Q4 2026 Robert Dietrick Company (RDC) is seeking a strategic, customer-focused Warehouse Solutions Manager to lead and grow our Warehouse Solutions business unit. This is a high-impact leadership role for someone who can connect the needs of warehouse operations with practical, profitable material-handling solutions. You will lead a growing team, develop vendor and installation-partner relationships, support complex customer opportunities, and build scalable processes that take projects from concept through installation. The ideal candidate combines sales acumen, project-management discipline, technical product knowledge, and a decisive leadership style. You enjoy solving difficult customer problems, developing people, creating new market opportunities, and improving how work gets done. What You'll Do Lead the Warehouse Solutions Business Lead, coach, and develop the Warehouse Solutions team through regular meetings, performance feedback, training, and accountability. Partner with the Director of Product and Director of Sales to establish annual sales, revenue, gross-profit, and performance goals. Develop and execute a long-term growth strategy for RDC's Warehouse Solutions business. Own business-unit forecasting, performance reporting, commission reporting, and pipeline visibility. Build repeatable team processes that support sustainable growth and reduce reliance on any one individual. Grow Customer and Market Opportunities Identify new markets, product categories, strategic partnerships, and service opportunities. Collaborate with RDC sales representatives on complex opportunities and strategic accounts. Develop lasting relationships with customers, manufacturers, engineers, contractors, subcontractors, and installation partners. Build and maintain a qualified opportunity pipeline while improving win/loss analysis and forecasting accuracy. Establish pricing, margin, manufacturer, and subcontractor strategies that strengthen competitiveness and profitability. Participate in customer presentations, site assessments, solution development, proposal reviews, and negotiations. Create practical sales tools that help RDC representatives identify, qualify, and advance Warehouse Solutions opportunities. Manage Products, Vendors, and Projects Evaluate, onboard, and manage Warehouse Solutions vendors, manufacturers, subcontractors, and installation partners. Develop preferred-vendor relationships and maintain a strong, relevant portfolio of warehouse solutions. Support quoting, estimating, project scoping, warehouse layouts, implementation planning, and complex project execution. Help ensure smooth transitions between Sales, Product, Operations, Service, subcontractors, and installation teams. Establish clear procedures for engineering requirements, permitting, compliance, change orders, installation quality, warranty responsibilities, and project closeout. Identify project risks early, develop appropriate mitigation plans, and conduct post-project reviews to improve future outcomes. Evaluate project profitability and identify opportunities to improve financial performance. Build Scalable Operations and Market Presence Maintain accurate CRM data, opportunity reporting, and forecasting. Standardize workflows for inspections, permitting, quoting, project execution, and installation. Improve documentation, internal communication, and cross-functional accountability. Partner with Marketing on educational content, case studies, videos, product-catalog materials, and website content. Research warehouse, industrial safety, material-handling, and related technology trends. Lead new service-development initiatives, including RDC's rack inspection program. What Success Looks Like During the first 12 months, the Warehouse Solutions Manager will be expected to help RDC: Develop a three-year Warehouse Solutions growth strategy and establish annual revenue and gross-profit targets. Expand the Warehouse Solutions manufacturer and partner portfolio. Finalize and launch RDC's digital rack inspection platform and related service offering. Build the go-to-market strategy, training materials, and marketing collateral for rack inspections. Participate in hiring and onboarding a Rack Inspection Specialist. Establish team operating procedures, recurring meetings, and performance metrics. Implement a standardized permitting process and project workflow from opportunity through installation. Improve CRM reporting, pipeline visibility, and forecasting accuracy. Benefits and Programs In addition to a competitive compensation package and bonus eligibility, this role participates in RDC's: Vehicle Fleet and Fuel Program Wireless Device and Network Program If you are energized by building teams, developing new business opportunities, and helping customers create safer, more productive warehouse operations, we encourage you to apply. Requirements: What You Bring Strong ability to communicate effectively with customers, manufacturers, vendors, subcontractors, sales teams, and internal operations partners. Experience balancing business development with product implementation, project execution, and customer service. Demonstrated leadership ability, including coaching, mentoring, performance management, and team development. Strong analytical, financial, negotiation, presentation, and problem-solving skills. Experience managing multiple vendors, customer opportunities, and projects at the same time. Ability to make timely, informed decisions even when all information is not available. Ability to read and interpret facility drawings, warehouse layouts, specifications, and related project documentation. Proficiency with CRM platforms and business tools, including Microsoft 365, Excel, Salesforce, ServiceMax, and Teams. Strong organization and time-management skills, including the ability to work effectively while traveling. Curiosity and a commitment to continuous learning in warehouse operations, industrial safety, and material-handling technologies. Ability to travel throughout RDC territories, including occasional overnight travel. Ability to work effectively from an RDC office or home office. Preferred Qualifications Bachelor's degree in Business, Engineering, Supply Chain, Industrial Distribution, or a related field; equivalent experience will be considered. Five or more years of experience in industrial sales, material handling, warehouse systems, capital equipment, or project management. Previous people-leadership or team-management experience. Experience building or significantly growing a product line, territory, business unit, or new market. Experience with warehouse racking, mezzanines, dock equipment, conveyors, safety systems, or industrial facility improvements. Experience managing capital-equipment projects from opportunity development through implementation. Compensation details: 00 Yearly Salary PIebfc4-0406

Job Family: SAAS/PAAS/Cloud Consulting Travel Required: Up to 10% Clearance Required: Ability to Obtain Secret What You Will Do: As a Salesforce Technical Architect / Senior Technical Architect, you will serve as the technical authority and trusted advisor for large-scale Salesforce implementations supporting Federal and Public Sector clients. You will be responsible for leading solution architecture, technical strategy, and delivery oversight across complex digital transformation programs. Key responsibilities include: Serve as the lead Salesforce architect for enterprise-scale Public Sector engagements, providing strategic guidance on platform capabilities, architecture decisions, and implementation approaches. Partner with clients, business stakeholders, product owners, and delivery teams to define solution roadmaps that align business objectives with Salesforce platform capabilities. Lead architecture and solution design activities across Salesforce products including Public Sector Solutions, Service Cloud, Experience Cloud, Platform, OmniStudio, and custom applications. Develop scalable, secure, and maintainable architectures that incorporate data models, application design, integrations, identity management, and security controls. Provide technical leadership during proposal development, solutioning, discovery sessions, and client presentations to support business development and pre-sales activities. Define and document end-to-end solution architectures, technical specifications, integration patterns, and deployment strategies. Architect complex integrations between Salesforce and external systems leveraging APIs, middleware platforms, cloud services, and enterprise data sources. Review and approve technical designs, code quality, architecture deliverables, and implementation approaches across project teams. Establish architecture governance processes and ensure adherence to Salesforce and industry best practices. Work closely with Delivery Managers and project leadership to identify, assess, and mitigate technical risks, dependencies, and implementation challenges. Guide development teams through architectural decisions and provide technical troubleshooting support throughout project lifecycles. Mentor developers, administrators, consultants, and junior architects while fostering technical excellence across the organization. Evaluate emerging Salesforce capabilities, AI-driven solutions, and platform innovations to identify opportunities for increased business value and improved client outcomes. Present technical concepts, recommendations, and solution strategies to executive leadership, technical teams, and business stakeholders. Support program planning and technology strategy discussions while ensuring solutions remain scalable, extensible, and aligned with long-term business objectives. Travel may be required based on client and project needs. What You Will Need: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent professional experience). 8+ years of experience designing and delivering enterprise technology solutions, with significant experience serving as a Salesforce Architect, Solution Architect, or Technical Architect. US Citizenship is contractually required for this role Selected candidate must be able to obtain security clearance Deep expertise in Salesforce architecture, including platform design, security architecture, data modeling, integration architecture, and application development. Experience leading complex Salesforce implementations for Federal, State, Local Government, or Public Sector organizations. Strong knowledge of Salesforce platform capabilities, including Service Cloud, Experience Cloud, Platform, Flow Automation, Apex, Lightning Framework, APIs, and DevOps methodologies. Proven experience designing enterprise integration solutions utilizing REST/SOAP APIs, middleware platforms, and data synchronization strategies. Strong understanding of Salesforce security architecture, role hierarchy, permission models, data protection, and compliance requirements. Exceptional communication and presentation skills with the ability to explain complex technical concepts to both technical and non-technical audiences. Experience facilitating architecture workshops, discovery sessions, and executive stakeholder meetings. Demonstrated ability to analyze, redesign, and optimize business processes through technology solutions. Strong problem-solving skills with the ability to navigate ambiguous, high-visibility, and complex technical challenges. Experience leading distributed project teams and providing technical governance across multiple workstreams. Ability to influence stakeholders and effectively advocate for best practices, standards, and architectural decisions. Hands-on application design and development experience within enterprise environments. What Would Be Nice To Have: Salesforce Certified Technical Architect (CTA), Application Architect, System Architect, or equivalent Salesforce certifications. Experience supporting Federal digital modernization and large-scale Public Sector transformation initiatives. Hands-on experience implementing Salesforce Public Sector Solutions (PSS) / Agentforce Public Sector. Strong experience with OmniStudio, including FlexCards, OmniScripts, DataRaptors, and Integration Procedures. Experience designing solutions within FedRAMP, government cloud, or highly regulated environments. Knowledge of enterprise architecture frameworks such as TOGAF or similar methodologies. Experience with DevOps and CI/CD tools including Copado, Gearset, AutoRABIT, Azure DevOps, or Git-based deployment frameworks. Understanding of AI, Agentforce, and emerging Salesforce platform capabilities. Experience leading architecture reviews, governance boards, and technical steering committees. Prior experience mentoring architects, developers, and technical delivery teams within consulting organizations. The annual salary range for this position is $149,000.00-$248,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies . click apply for full job details

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Microsoft, Accenture, Salesforce, or Seattle Children's Hospital among other leading organizations in the Seattle/Bellevue Washington area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Banking - Business Operations - IT Support - Project Management - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Microsoft, Accenture, Salesforce, or Seattle Children's Hospital among other leading organizations in the Seattle/Bellevue Washington area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Banking - Business Operations - IT Support - Project Management - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Microsoft, Accenture, Salesforce, or Seattle Children's Hospital among other leading organizations in the Seattle/Bellevue Washington area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelor?s degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Banking - Business Operations - IT Support - Project Management - Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.