The Systems Analyst (SA) is responsible for providing technical support and systems analysis for corporate and store systems via remote access, email, phone, or on-site visits. Support consists of consulting with end users to document their issues, requirements, and circumstances in the ticketing system, diagnosing issues, determining the best resolution path, and ensuring that their issues are resolved within our defined Service Level Agreements (SLA). The SA is responsible for collecting and resolving ticket data and issues from third-party vendor partners, analyzing data, identifying trends for systemic problem resolution, and attending vendor ticket reviews. The SA performs monthly analysis of issues and provide summary reports to leadership for review. Reports to: IT Director, Business Systems Location: Corporate Office - Edina, MN Classification: Full Time, Exempt Rate of Pay: $63,000 - $70,000, based on experience Hours: Monday - Friday with occasional evening and weekend work required. Eligible for hybrid work. Jerry's work perks: Health / Vision / Dental Insurance Paid Time Off 401K + match Store Discount Hybrid work schedule, 2 days remote and 3 days in office Essential Functions: Understand core business process capabilities, functions, services, and applications. Provide technical support to end users regarding the resolution of software, hardware, and integration point issues. Analyzes system issues and determines a resolution path that fits within service level agreements. Effectively troubleshoots, replicates, and develops technical workarounds or code for issues. Builds Knowledge Base articles that support and facilitate issue resolution. Assists in the design, requirements documentation, analysis, and testing of new and enhanced systems during project development, pilot, and rollout. Provide timely status and consistent progress on assigned initiatives and projects. Ensure support tickets are resolved within the appropriate SLA's, even if they are outside of typical office hours (Monday through Friday, 8am to 5 pm) Resolve obstacles that cause tickets to not being resolved within SLA's. Maintains issue status/resolution information in ticketing database, and provides monthly summary reporting on systemic issues, recommendations, and bottlenecks. Perform root cause analysis as a basic part of supporting the end user computer environment. On call support rotation as assigned Builds strong relationships with stakeholders, subject matter experts, vendors, and team members. Continually seeks opportunities to increase customer satisfaction. Fosters skill development through participation in training, mentoring, and certification programs. Qualifications: Bachelor's degree in computer science, or Information Technology preferred. 2+ years of relevant work experience preferred in IT and/or retail. Excellent analytical, problem solving and organizational skill with the ability to multitask to balance immediate and long/term priorities with highly effective oral and written communication. Possesses excellent interpersonal skills and strong customer focus. Responds promptly and professionally. Our ideal candidate possesses these competencies: Thought Leadership: analyzes issues and solves problems, exhibits critical thinking, improves processes, establishes plans. Results Leadership: executes effectively, achieves, results. People Leadership: communicates effectively, embraces security first mindset. Personal Leadership: develops skills. Work Environment This position operates in a professional office environment. Most work is performed in a temperature-controlled office environment. Travel Travel is primarily local during the business day, although some out-of-area travel may be expected. Must be able to perform duties with or without reasonable accommodation Americans with Disabilities Act (ADA) Jerry's Enterprises, Inc. will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit the store to which you are applying. Equal Employment Opportunity (EEO) In accordance with all requirements of federal, state, and local law, Jerry's Enterprises, Inc. is an Equal Employment Opportunity employer. Jerry's Enterprises, Inc. prohibits discrimination in recruiting, hiring, training, promotion, termination, pay, discipline, transfer, fringe benefits, job training, classification, referral and all other aspects of employment on the basis of age, race, color, creed, religion, national origin, ancestry, sex, pregnancy (including lactation, child birth, or related conditions), physical or mental disability, marital status, familial status, veteran/military status, sexual orientation, gender identity or expression, genetic information, status with regard to public assistance, membership or activity in a local commission or any other status protected by federal, state or local law. Privacy We respect our applicants' privacy. Applicants will be required to provide specific information to complete the application process. The information you provide, unless otherwise specified, will only be used in regard to our employment decision.
11/14/2026
Full time
The Systems Analyst (SA) is responsible for providing technical support and systems analysis for corporate and store systems via remote access, email, phone, or on-site visits. Support consists of consulting with end users to document their issues, requirements, and circumstances in the ticketing system, diagnosing issues, determining the best resolution path, and ensuring that their issues are resolved within our defined Service Level Agreements (SLA). The SA is responsible for collecting and resolving ticket data and issues from third-party vendor partners, analyzing data, identifying trends for systemic problem resolution, and attending vendor ticket reviews. The SA performs monthly analysis of issues and provide summary reports to leadership for review. Reports to: IT Director, Business Systems Location: Corporate Office - Edina, MN Classification: Full Time, Exempt Rate of Pay: $63,000 - $70,000, based on experience Hours: Monday - Friday with occasional evening and weekend work required. Eligible for hybrid work. Jerry's work perks: Health / Vision / Dental Insurance Paid Time Off 401K + match Store Discount Hybrid work schedule, 2 days remote and 3 days in office Essential Functions: Understand core business process capabilities, functions, services, and applications. Provide technical support to end users regarding the resolution of software, hardware, and integration point issues. Analyzes system issues and determines a resolution path that fits within service level agreements. Effectively troubleshoots, replicates, and develops technical workarounds or code for issues. Builds Knowledge Base articles that support and facilitate issue resolution. Assists in the design, requirements documentation, analysis, and testing of new and enhanced systems during project development, pilot, and rollout. Provide timely status and consistent progress on assigned initiatives and projects. Ensure support tickets are resolved within the appropriate SLA's, even if they are outside of typical office hours (Monday through Friday, 8am to 5 pm) Resolve obstacles that cause tickets to not being resolved within SLA's. Maintains issue status/resolution information in ticketing database, and provides monthly summary reporting on systemic issues, recommendations, and bottlenecks. Perform root cause analysis as a basic part of supporting the end user computer environment. On call support rotation as assigned Builds strong relationships with stakeholders, subject matter experts, vendors, and team members. Continually seeks opportunities to increase customer satisfaction. Fosters skill development through participation in training, mentoring, and certification programs. Qualifications: Bachelor's degree in computer science, or Information Technology preferred. 2+ years of relevant work experience preferred in IT and/or retail. Excellent analytical, problem solving and organizational skill with the ability to multitask to balance immediate and long/term priorities with highly effective oral and written communication. Possesses excellent interpersonal skills and strong customer focus. Responds promptly and professionally. Our ideal candidate possesses these competencies: Thought Leadership: analyzes issues and solves problems, exhibits critical thinking, improves processes, establishes plans. Results Leadership: executes effectively, achieves, results. People Leadership: communicates effectively, embraces security first mindset. Personal Leadership: develops skills. Work Environment This position operates in a professional office environment. Most work is performed in a temperature-controlled office environment. Travel Travel is primarily local during the business day, although some out-of-area travel may be expected. Must be able to perform duties with or without reasonable accommodation Americans with Disabilities Act (ADA) Jerry's Enterprises, Inc. will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit the store to which you are applying. Equal Employment Opportunity (EEO) In accordance with all requirements of federal, state, and local law, Jerry's Enterprises, Inc. is an Equal Employment Opportunity employer. Jerry's Enterprises, Inc. prohibits discrimination in recruiting, hiring, training, promotion, termination, pay, discipline, transfer, fringe benefits, job training, classification, referral and all other aspects of employment on the basis of age, race, color, creed, religion, national origin, ancestry, sex, pregnancy (including lactation, child birth, or related conditions), physical or mental disability, marital status, familial status, veteran/military status, sexual orientation, gender identity or expression, genetic information, status with regard to public assistance, membership or activity in a local commission or any other status protected by federal, state or local law. Privacy We respect our applicants' privacy. Applicants will be required to provide specific information to complete the application process. The information you provide, unless otherwise specified, will only be used in regard to our employment decision.
Description: All applicants must be located in, or willing to commute to Dayton, OH. Relocation is not available. This is not a remote position. At FC Industries, we believe that your success is our success. Since our founding in 1972, we've grown from a small family business into a thriving manufacturing organization with more than 390,000 square feet of space. Now in our second generation of family ownership and leadership, we continue to invest in our people, our facilities, and the technology that drives us forward. We're continuing to invest in advanced manufacturing equipment, automation, and new technology to support our growth. That means our business systems are more important than ever. We're looking for a Senior IT Systems Developer who can help us connect our technology, improve how we work, and build solutions that support the future of our entire organization. About the Role: FC Industries is seeking a Senior Epicor Kinetic Developer to serve as our internal technical expert for Epicor. This hands-on role develops custom applications, extends business logic, builds integrations, and resolves complex issues within our Epicor Kinetic environment. You will work with IT leadership and business teams to translate operational needs into reliable, maintainable ERP solutions. You should understand how Epicor works beneath the screen: its data relationships, business objects, transaction flow, and customization tools. One day you may build a custom application in Epicor; another, you may investigate a system issue or help our Data Analyst develop a Power BI report by identifying the right data and explaining the business logic behind it. Benefits of being a Senior Epicor Kinetic Developer: Medical, Dental, Vision Insurance HSA with Company Seed Money Life insurance and disability plans Immediate holiday pay Paid Time Off 401k retirement savings with company match Pay for school with 100% tuition reimbursement (books included!) On-site café/convenience store Weekly paychecks Free on-site wellness coaching and YMCA discount Corporate partner discounts through Verizon, Chrysler, GM, and Working Advantage Fun perks such as gift cards, 50/50 drawings, picnics, holiday parties, employee appreciation days and more! Essential Functions: Serve as the primary technical resource for Epicor Kinetic architecture, data structures, business objects, and customization tools. Design, build, test, deploy, and maintain custom Epicor applications, screens, and dashboards using Kinetic Application Studio. Develop Business Process Management (BPM) directives and Epicor Functions to automate workflows, validate transactions, and implement reusable business logic. Build, optimize, and document Business Activity Queries (BAQs), calculated fields, and user-defined data structures to support business requirements. Design and support integrations between Epicor and other business or manufacturing systems using REST APIs, business objects, and approved integration tools. Partner with the Data Analyst on Power BI reporting. Identify source data, explain table relationships and transaction logic, build reliable datasets, and validate results against Epicor transactions. Assist with report development, data modeling, and data quality or refresh issues as needed. Diagnose complex application, workflow, integration, performance, and data issues; determine root causes and coordinate resolution with Epicor support and external vendors. Gather requirements from business teams, evaluate standard Epicor functionality, and recommend appropriate configurations, customizations, or integrations. Support Epicor implementations, migrations, upgrades, and release validation, including regression testing of customizations, integrations, and reporting dependencies. Document solution designs, code, dependencies, and test results. Maintain version control and controlled deployments between development, test, and production environments. Apply appropriate permissions, secure API access, and supported development methods that protect data integrity and maintainability in a cloud-hosted ERP environment. Share Epicor technical knowledge with IT and business teams to strengthen internal capability and ongoing support. Requirements: Required Qualifications: 7+ years of ERP or enterprise application development experience, including substantial hands-on Epicor ERP development and recent production experience with Epicor Kinetic. U.S. Citizenship Required: Due to FC Industries' work supporting Department of Defense (DoD) programs and applicable regulatory compliance requirements, applicants must be U.S. citizens Proven ability to independently deliver Epicor solutions using Application Studio, BPMs, BAQs, and Epicor Functions. Strong understanding of the Epicor data model, business objects, table relationships, and transaction flow. C# development experience for Epicor business logic or integrations, with working knowledge of .NET. Working knowledge of relational databases and SQL query logic, with experience retrieving and validating Epicor data through BAQs, APIs, and approved data access methods. Experience with REST APIs, JSON, web services, authentication, and system integration patterns. Strong problem-solving and communication skills, with the ability to manage priorities, document work, and collaborate with technical and nontechnical colleagues. Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field, or an equivalent combination of education and relevant experience. Preferred Qualifications: Manufacturing industry experience, including Epicor workflows for orders, jobs, purchasing, inventory, and financial transactions. Experience with cloud-hosted Epicor environments, upgrades, and implementations across multiple companies or sites. Microsoft Power BI experience, including data modeling, Power Query, or DAX; experience with Epicor reporting tools such as SQL Server Reporting Services (SSRS). Experience using Microsoft Power Apps and Power Automate to extend or integrate with Epicor. PIf441bd0e86e8-0750
11/13/2026
Full time
Description: All applicants must be located in, or willing to commute to Dayton, OH. Relocation is not available. This is not a remote position. At FC Industries, we believe that your success is our success. Since our founding in 1972, we've grown from a small family business into a thriving manufacturing organization with more than 390,000 square feet of space. Now in our second generation of family ownership and leadership, we continue to invest in our people, our facilities, and the technology that drives us forward. We're continuing to invest in advanced manufacturing equipment, automation, and new technology to support our growth. That means our business systems are more important than ever. We're looking for a Senior IT Systems Developer who can help us connect our technology, improve how we work, and build solutions that support the future of our entire organization. About the Role: FC Industries is seeking a Senior Epicor Kinetic Developer to serve as our internal technical expert for Epicor. This hands-on role develops custom applications, extends business logic, builds integrations, and resolves complex issues within our Epicor Kinetic environment. You will work with IT leadership and business teams to translate operational needs into reliable, maintainable ERP solutions. You should understand how Epicor works beneath the screen: its data relationships, business objects, transaction flow, and customization tools. One day you may build a custom application in Epicor; another, you may investigate a system issue or help our Data Analyst develop a Power BI report by identifying the right data and explaining the business logic behind it. Benefits of being a Senior Epicor Kinetic Developer: Medical, Dental, Vision Insurance HSA with Company Seed Money Life insurance and disability plans Immediate holiday pay Paid Time Off 401k retirement savings with company match Pay for school with 100% tuition reimbursement (books included!) On-site café/convenience store Weekly paychecks Free on-site wellness coaching and YMCA discount Corporate partner discounts through Verizon, Chrysler, GM, and Working Advantage Fun perks such as gift cards, 50/50 drawings, picnics, holiday parties, employee appreciation days and more! Essential Functions: Serve as the primary technical resource for Epicor Kinetic architecture, data structures, business objects, and customization tools. Design, build, test, deploy, and maintain custom Epicor applications, screens, and dashboards using Kinetic Application Studio. Develop Business Process Management (BPM) directives and Epicor Functions to automate workflows, validate transactions, and implement reusable business logic. Build, optimize, and document Business Activity Queries (BAQs), calculated fields, and user-defined data structures to support business requirements. Design and support integrations between Epicor and other business or manufacturing systems using REST APIs, business objects, and approved integration tools. Partner with the Data Analyst on Power BI reporting. Identify source data, explain table relationships and transaction logic, build reliable datasets, and validate results against Epicor transactions. Assist with report development, data modeling, and data quality or refresh issues as needed. Diagnose complex application, workflow, integration, performance, and data issues; determine root causes and coordinate resolution with Epicor support and external vendors. Gather requirements from business teams, evaluate standard Epicor functionality, and recommend appropriate configurations, customizations, or integrations. Support Epicor implementations, migrations, upgrades, and release validation, including regression testing of customizations, integrations, and reporting dependencies. Document solution designs, code, dependencies, and test results. Maintain version control and controlled deployments between development, test, and production environments. Apply appropriate permissions, secure API access, and supported development methods that protect data integrity and maintainability in a cloud-hosted ERP environment. Share Epicor technical knowledge with IT and business teams to strengthen internal capability and ongoing support. Requirements: Required Qualifications: 7+ years of ERP or enterprise application development experience, including substantial hands-on Epicor ERP development and recent production experience with Epicor Kinetic. U.S. Citizenship Required: Due to FC Industries' work supporting Department of Defense (DoD) programs and applicable regulatory compliance requirements, applicants must be U.S. citizens Proven ability to independently deliver Epicor solutions using Application Studio, BPMs, BAQs, and Epicor Functions. Strong understanding of the Epicor data model, business objects, table relationships, and transaction flow. C# development experience for Epicor business logic or integrations, with working knowledge of .NET. Working knowledge of relational databases and SQL query logic, with experience retrieving and validating Epicor data through BAQs, APIs, and approved data access methods. Experience with REST APIs, JSON, web services, authentication, and system integration patterns. Strong problem-solving and communication skills, with the ability to manage priorities, document work, and collaborate with technical and nontechnical colleagues. Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field, or an equivalent combination of education and relevant experience. Preferred Qualifications: Manufacturing industry experience, including Epicor workflows for orders, jobs, purchasing, inventory, and financial transactions. Experience with cloud-hosted Epicor environments, upgrades, and implementations across multiple companies or sites. Microsoft Power BI experience, including data modeling, Power Query, or DAX; experience with Epicor reporting tools such as SQL Server Reporting Services (SSRS). Experience using Microsoft Power Apps and Power Automate to extend or integrate with Epicor. PIf441bd0e86e8-0750
Genesis10 is currently seeking a Lead/Senior Software Engineer - Remote for a contract position with an Agricultural Cooperative located in Inver Grove Heights, MN. This is a 9+ month contract opportunity. Compensation: $91.00 - $94.00 per hour, W2, based on qualifications Position Overview: In this role, you will design and deliver secure, scalable web and mobile applications, integrate identity and access management solutions using Okta, and manage cloud infrastructure through infrastructure as code using Terraform. You will collaborate with a talented team and make a measurable impact on the digital experience of our client's customers. The ideal candidate has strong technical expertise, excellent communication skills, and the ability to work collaboratively and independently. Key Responsibilities: Provide technical leadership to team, assist in work breakdown, and guide system design, keeping product outcomes, technical goals, and customer needs in mind Design, prototype, refine, and implement solutions to complex business and technical problems, considering system capacity, security, performance, maintainability, and desired outcomes Develop and support customer-facing applications using .NET, C#, Angular, and related web technologies Implement and support secure authentication and authorization using Okta, including application integrations, single sign-on (SSO), and standards such as OpenID Connect (OIDC) and OAuth 2.0 Develop and maintain Terraform configurations to provision and manage cloud infrastructure consistently across environments Collaborate with architecture, security, and platform teams to align application integrations and infrastructure automation with established standards and best practices Experience in preventing vulnerabilities from being integrated into products from 3rd party tools Stay current with web technologies and recommend improvements to application architecture, development practices, and engineering tools Collaborate with business stakeholders, subject matter experts, business analysts, quality assurance personnel, architects, and technical leads to deliver effective solutions Troubleshoot and resolve complex application, identity integration, and infrastructure issues Mentor less experienced software engineers and conduct code reviews to promote quality, security, and maintainability Participate in scheduled and unscheduled weekend or after-hours maintenance, support, and on-call duties as needed Primary Requirements: 10+ years of software development experience with web technologies, middleware, and backend databases Strong development skills in .NET, C#, Angular 16 or later, TypeScript, CSS, and/or Sass Hands-on experience integrating applications with Okta for authentication and authorization, including familiarity with SSO, OIDC, SAML, and OAuth 2.0 Hands-on experience AWS and using Terraform to provision and manage cloud infrastructure, including working with reusable configurations and infrastructure state Experience identifying and applying common software design patterns to build modular, maintainable, and scalable applications Understanding of interactive design principles and attention to technical and visual detail Comprehensive knowledge of the Software Development Life Cycle Demonstrated ability to troubleshoot and resolve complex technical issues Experience developing mobile applications and publishing them to the Google Play Store and Apple App Store Experience working on an Agile team using the Scrum framework in a fast-paced, collaborative environment Experience leading and mentoring developers in engineering best practices, troubleshooting, and professional growth Experience maintaining, upgrading, and re-factoring legacy applications, opportunistically prioritizing a tech debt and a tech roadmap for modernizing the tech stack Desired Skills: Bachelor s degree in Information Technology, Computer Science, Information Systems, or relevant experience Experience with advanced Okta capabilities, such as multifactor authentication (MFA), customer identity integrations, and identity lifecycle workflows Experience developing reusable Terraform modules, managing remote state, and integrating infrastructure validation and deployment into CI/CD pipelines Experience building and maintaining CI/CD pipelines and automating development and operational processes Experience deploying, operating, and managing services in AWS or other cloud environments Experience with AWS Lambda Experience writing APIs with Python Experience with using AI to generate and test software Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
11/13/2026
Full time
Genesis10 is currently seeking a Lead/Senior Software Engineer - Remote for a contract position with an Agricultural Cooperative located in Inver Grove Heights, MN. This is a 9+ month contract opportunity. Compensation: $91.00 - $94.00 per hour, W2, based on qualifications Position Overview: In this role, you will design and deliver secure, scalable web and mobile applications, integrate identity and access management solutions using Okta, and manage cloud infrastructure through infrastructure as code using Terraform. You will collaborate with a talented team and make a measurable impact on the digital experience of our client's customers. The ideal candidate has strong technical expertise, excellent communication skills, and the ability to work collaboratively and independently. Key Responsibilities: Provide technical leadership to team, assist in work breakdown, and guide system design, keeping product outcomes, technical goals, and customer needs in mind Design, prototype, refine, and implement solutions to complex business and technical problems, considering system capacity, security, performance, maintainability, and desired outcomes Develop and support customer-facing applications using .NET, C#, Angular, and related web technologies Implement and support secure authentication and authorization using Okta, including application integrations, single sign-on (SSO), and standards such as OpenID Connect (OIDC) and OAuth 2.0 Develop and maintain Terraform configurations to provision and manage cloud infrastructure consistently across environments Collaborate with architecture, security, and platform teams to align application integrations and infrastructure automation with established standards and best practices Experience in preventing vulnerabilities from being integrated into products from 3rd party tools Stay current with web technologies and recommend improvements to application architecture, development practices, and engineering tools Collaborate with business stakeholders, subject matter experts, business analysts, quality assurance personnel, architects, and technical leads to deliver effective solutions Troubleshoot and resolve complex application, identity integration, and infrastructure issues Mentor less experienced software engineers and conduct code reviews to promote quality, security, and maintainability Participate in scheduled and unscheduled weekend or after-hours maintenance, support, and on-call duties as needed Primary Requirements: 10+ years of software development experience with web technologies, middleware, and backend databases Strong development skills in .NET, C#, Angular 16 or later, TypeScript, CSS, and/or Sass Hands-on experience integrating applications with Okta for authentication and authorization, including familiarity with SSO, OIDC, SAML, and OAuth 2.0 Hands-on experience AWS and using Terraform to provision and manage cloud infrastructure, including working with reusable configurations and infrastructure state Experience identifying and applying common software design patterns to build modular, maintainable, and scalable applications Understanding of interactive design principles and attention to technical and visual detail Comprehensive knowledge of the Software Development Life Cycle Demonstrated ability to troubleshoot and resolve complex technical issues Experience developing mobile applications and publishing them to the Google Play Store and Apple App Store Experience working on an Agile team using the Scrum framework in a fast-paced, collaborative environment Experience leading and mentoring developers in engineering best practices, troubleshooting, and professional growth Experience maintaining, upgrading, and re-factoring legacy applications, opportunistically prioritizing a tech debt and a tech roadmap for modernizing the tech stack Desired Skills: Bachelor s degree in Information Technology, Computer Science, Information Systems, or relevant experience Experience with advanced Okta capabilities, such as multifactor authentication (MFA), customer identity integrations, and identity lifecycle workflows Experience developing reusable Terraform modules, managing remote state, and integrating infrastructure validation and deployment into CI/CD pipelines Experience building and maintaining CI/CD pipelines and automating development and operational processes Experience deploying, operating, and managing services in AWS or other cloud environments Experience with AWS Lambda Experience writing APIs with Python Experience with using AI to generate and test software Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Pay Range: $24.96hr - $29.96hr Job Overview: Our client is seeking a highly organized and detail-oriented Analyst Relations Specialist to support and coordinate its Global Analyst Relations (AR) program. This role serves as the operational backbone of analyst engagement activities, partnering closely with Analyst Relations, Product Marketing, and cross-functional stakeholders to ensure seamless execution of analyst interactions, evaluative research programs, and intelligence-sharing initiatives. The ideal candidate thrives in a fast-paced environment, excels at project coordination, and enjoys building scalable processes that improve collaboration and operational efficiency across multiple teams. Top 3 Must-Have Qualifications: Experience coordinating projects, programs, or operations across multiple stakeholders. Strong organizational skills with exceptional attention to detail and deadline management. Excellent written communication skills and experience using collaboration tools such as Microsoft 365, Google Workspace, and Slack. Experience: 1-3 years of experience in one (or more) of the following: Analyst Relations. Public Relations. Product Marketing Operations. B2B Technology Communications. Project or Program Coordination. Skills & Competencies: Exceptional organizational skills with strong attention to detail. Proven ability to manage multiple projects and stakeholders simultaneously. Strong verbal and written communication skills. Experience with Microsoft 365, Google Workspace, Slack, and project management tools. Ability to create repeatable processes, templates, and workflows. Proactive problem-solving mindset with a focus on operational excellence. Familiarity with AI-enabled productivity tools is a plus. Preferred Qualifications: Understanding of enterprise technology analyst relations programs and industry research firms. Experience supporting Gartner Magic Quadrant, Forrester Wave, IDC MarketScape, or similar evaluative research processes. Prior exposure to managing long-term cross-functional programs and initiatives. Experience working within enterprise software or B2B technology organizations. Nice-to-Have Qualifications: Exposure to Analyst Relations programs. Experience supporting Gartner, Forrester, IDC, or other analyst firms. Familiarity with AI tools and workflow automation. Key Responsibilities: Analyst Engagement Management: Manage the end-to-end operational lifecycle of analyst interactions, including intake, scheduling, logistics, tracking, and reporting. Coordinate briefings by preparing presentation materials, speaker biographies, historical interaction summaries, and supporting documentation. Support industry events through planning, coordination, onsite assistance (when required), and post-event reporting. Evaluative Research & Content Operations: Support participation in industry evaluations such as Gartner Magic Quadrants, Forrester Waves, IDC MarketScapes, and similar analyst research programs. Track milestones, coordinate contributors, manage versions, and oversee submission deadlines. Maintain a centralized repository of approved RFI responses, customer references, product information, benchmark results, and supporting content. Manage analyst portal content, user access, editorial calendars, and ongoing content maintenance. Provide operational support for research submissions and analyst requests. Program Tracking & Intelligence Sharing: Monitor analyst research publications, commentary, blogs, and market coverage trends. Maintain program metrics, reporting dashboards, activity tracking, and sentiment analysis. Develop and distribute post-briefing summaries, analyst insights, and research highlights to key stakeholders and executive audiences. Support strategic planning by ensuring accurate and accessible analyst intelligence across the organization. Education: Bachelor's degree in Communications, Marketing, Business Administration, Information Systems, or a related field. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/13/2026
Full time
Pay Range: $24.96hr - $29.96hr Job Overview: Our client is seeking a highly organized and detail-oriented Analyst Relations Specialist to support and coordinate its Global Analyst Relations (AR) program. This role serves as the operational backbone of analyst engagement activities, partnering closely with Analyst Relations, Product Marketing, and cross-functional stakeholders to ensure seamless execution of analyst interactions, evaluative research programs, and intelligence-sharing initiatives. The ideal candidate thrives in a fast-paced environment, excels at project coordination, and enjoys building scalable processes that improve collaboration and operational efficiency across multiple teams. Top 3 Must-Have Qualifications: Experience coordinating projects, programs, or operations across multiple stakeholders. Strong organizational skills with exceptional attention to detail and deadline management. Excellent written communication skills and experience using collaboration tools such as Microsoft 365, Google Workspace, and Slack. Experience: 1-3 years of experience in one (or more) of the following: Analyst Relations. Public Relations. Product Marketing Operations. B2B Technology Communications. Project or Program Coordination. Skills & Competencies: Exceptional organizational skills with strong attention to detail. Proven ability to manage multiple projects and stakeholders simultaneously. Strong verbal and written communication skills. Experience with Microsoft 365, Google Workspace, Slack, and project management tools. Ability to create repeatable processes, templates, and workflows. Proactive problem-solving mindset with a focus on operational excellence. Familiarity with AI-enabled productivity tools is a plus. Preferred Qualifications: Understanding of enterprise technology analyst relations programs and industry research firms. Experience supporting Gartner Magic Quadrant, Forrester Wave, IDC MarketScape, or similar evaluative research processes. Prior exposure to managing long-term cross-functional programs and initiatives. Experience working within enterprise software or B2B technology organizations. Nice-to-Have Qualifications: Exposure to Analyst Relations programs. Experience supporting Gartner, Forrester, IDC, or other analyst firms. Familiarity with AI tools and workflow automation. Key Responsibilities: Analyst Engagement Management: Manage the end-to-end operational lifecycle of analyst interactions, including intake, scheduling, logistics, tracking, and reporting. Coordinate briefings by preparing presentation materials, speaker biographies, historical interaction summaries, and supporting documentation. Support industry events through planning, coordination, onsite assistance (when required), and post-event reporting. Evaluative Research & Content Operations: Support participation in industry evaluations such as Gartner Magic Quadrants, Forrester Waves, IDC MarketScapes, and similar analyst research programs. Track milestones, coordinate contributors, manage versions, and oversee submission deadlines. Maintain a centralized repository of approved RFI responses, customer references, product information, benchmark results, and supporting content. Manage analyst portal content, user access, editorial calendars, and ongoing content maintenance. Provide operational support for research submissions and analyst requests. Program Tracking & Intelligence Sharing: Monitor analyst research publications, commentary, blogs, and market coverage trends. Maintain program metrics, reporting dashboards, activity tracking, and sentiment analysis. Develop and distribute post-briefing summaries, analyst insights, and research highlights to key stakeholders and executive audiences. Support strategic planning by ensuring accurate and accessible analyst intelligence across the organization. Education: Bachelor's degree in Communications, Marketing, Business Administration, Information Systems, or a related field. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Position summary The Solutions Development Manager leads the design, development, and delivery of innovative software solutions that enhance legal practices and enterprise support functions. This role partners with stakeholders to translate complex requirements into technology solutions, overseeing assigned global platforms, system integrations, and software development projects while managing resources, monitoring project costs, and ensuring compliance with security, regulatory, and internal policies. The Manager leads a team of Analysts and Developers and drives the adoption of emerging technologies to support operational efficiency and transformative business outcomes. Job duties and responsibilities Lead the design, development, and implementation of tailored technology solutions for practice groups, attorneys, and clients, ensuring alignment with the firm's strategic objectives and enterprise technology roadmap. Partner with senior stakeholders to define requirements, evaluate technical solution options, recommend innovative solutions, and lead the implementation of assigned complex projects and system integrations. Lead and manage software development projects, including defining scope, allocating resources, managing deliverables, and coordinating vendor support to ensure successful outcomes. Develop project cost estimates and track project expenditures. Identify and assess risks associated with assigned technology solutions and projects, implement appropriate mitigation measures within established authority, and escalate significant risks to leadership. Ensure compliance with regulatory requirements, data privacy standards, and cybersecurity protocols. Monitor key performance indicators (KPIs) and success metrics for assigned technology solutions and development teams, using performance data to identify opportunities for continuous improvement. Communicate project status, risks, and recommendations to stakeholders and leadership, ensuring timely escalation of significant issues and supporting informed decision-making. Oversee the production and maintenance of assigned projects and platforms, including implementation strategies, project plans, cost analyses, and compliance records, adhering to firm standards, regulatory requirements, and cybersecurity best practices. Manage assigned global platforms such as intranet, extranet, room scheduling, and business intelligence (BI) systems, ensuring reliability, scalability, and continuous improvement. Champion the adoption and integration of emerging technologies, including cloud computing, automation, and artificial intelligence, to drive operational efficiency and innovation. Lead, mentor, and develop a team of Analysts and Developers, including hiring, performance management, and coaching to support team effectiveness and professional development. Establish, refine, and enforce software development policies, methodologies, best practices, and security standards, under the directorion of the Assistant Director, ensuring firm requirements, alignment with industry advancements and compliance obligations. Represent Solutions Development on firmwide committees, governance boards, or cross-functional project teams, providing technical expertise and contributing to enterprise technology initiatives. Perform other duties as assigned. Job duties and responsibilities included are not exhaustive and may be supplemented asnecessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: Bachelor's Degree in an IT-related discipline is required. A Master's Degree and other relevant training, education, and certifications are preferred. Experience: Minimum of 7 years of software development experience, including expertise with React, MS SQL, and enterprise system integrations. Minimum of 3 years of experience leading or managing technical teams. Experience leading complex software development projects using Agile and DevOps methodologies. Expertise with BI platforms (Power BI, Tableau) and enterprise data visualization, analytics, and dashboard strategy. Deep knowledge of SharePoint-based intranet/extranet development and large-scale platform customization. Experience implementing emerging technologies, including cloud, AI, and automation, to support enterprise technology initiatives. Experience coordinating vendor relationships, including overseeing technical deliverables and evaluating third-party performance. Experience in a law firm or professional services environment strongly preferred. Skills: Demonstrated management and supervisory capability, leading, mentoring, and developing global technical teams. Strong knowledge of software development methodologies, system architecture, integrations, and enterprise platforms supporting the firm's technology environment. Strong project management capability, defining scope, allocating resources, managing deliverables, and overseeing multiple concurrent initiatives. Strong written and oral communication skills, presenting complex technical information clearly to senior leadership and diverse stakeholders. High degree of professionalism, discretion, and sound judgment, with the flexibility and adaptability to respond effectively in complex, dynamic, or rapidly evolving situations. Analytical and critical thinking capability, including defining KPIs, interpreting data, and using insights to drive continuous improvement. Ability to prioritize work effectively, manage competing responsibilities, and meet established timelines. Capable of working independently and collaboratively, including leading and supporting a team in a remote or hybrid work environment. Additional information Supervisory responsibilities: IT Solutions Development Team Equipment used: Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc. Essential job functions Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use. Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities. Ability to engage in effective and professional communication. Ability to analyze complex information while maintaining attention to detail, managing multiple priorities, and exercising sound judgment in decision-making. Ability to access, use, and safeguard confidential and sensitive information while performing job responsibilities in work environments that support confidentiality, privacy, and information security requirements. Ability to work extended or adjusted hours as needed, including evenings, weekends, holidays, and early start times to support collaboration with international stakeholders across EMEA and the US, and to meet business, operational, or project needs. Ability to work in-office as required to meet business or project needs. Working conditions You will be required to work in the office at minimum 4 days per week. Occasionally called upon to work hours in excess of your normal daily schedule. The details of your weekly schedule will be discussed further with your direct supervisor. Pay ranges This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. Pittsburgh: $148,000 - $162,000 Employee benefits overview Our comprehensive benefits package includes: 401(k) Retirement Plan Medical Insurance Health Savings Account (HSA) Virtual Health Services Dental Insurance Vision Insurance Accident Insurance Hospital Indemnity Insurance Critical Illness Insurance Life Insurance Short-Term Disability Coverage Long-Term Disability Coverage Flexible Spending Accounts (FSA) Lyra Health Employee Assistance Program (EAP) Paid Family Leave (for eligible Exempt and Non-Exempt staff) Transportation Benefit Back-up Child Care Services College Coach Program Pet Insurance Paid Sick Time (for Exempt staff) Paid Time Off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.
11/13/2026
Full time
Position summary The Solutions Development Manager leads the design, development, and delivery of innovative software solutions that enhance legal practices and enterprise support functions. This role partners with stakeholders to translate complex requirements into technology solutions, overseeing assigned global platforms, system integrations, and software development projects while managing resources, monitoring project costs, and ensuring compliance with security, regulatory, and internal policies. The Manager leads a team of Analysts and Developers and drives the adoption of emerging technologies to support operational efficiency and transformative business outcomes. Job duties and responsibilities Lead the design, development, and implementation of tailored technology solutions for practice groups, attorneys, and clients, ensuring alignment with the firm's strategic objectives and enterprise technology roadmap. Partner with senior stakeholders to define requirements, evaluate technical solution options, recommend innovative solutions, and lead the implementation of assigned complex projects and system integrations. Lead and manage software development projects, including defining scope, allocating resources, managing deliverables, and coordinating vendor support to ensure successful outcomes. Develop project cost estimates and track project expenditures. Identify and assess risks associated with assigned technology solutions and projects, implement appropriate mitigation measures within established authority, and escalate significant risks to leadership. Ensure compliance with regulatory requirements, data privacy standards, and cybersecurity protocols. Monitor key performance indicators (KPIs) and success metrics for assigned technology solutions and development teams, using performance data to identify opportunities for continuous improvement. Communicate project status, risks, and recommendations to stakeholders and leadership, ensuring timely escalation of significant issues and supporting informed decision-making. Oversee the production and maintenance of assigned projects and platforms, including implementation strategies, project plans, cost analyses, and compliance records, adhering to firm standards, regulatory requirements, and cybersecurity best practices. Manage assigned global platforms such as intranet, extranet, room scheduling, and business intelligence (BI) systems, ensuring reliability, scalability, and continuous improvement. Champion the adoption and integration of emerging technologies, including cloud computing, automation, and artificial intelligence, to drive operational efficiency and innovation. Lead, mentor, and develop a team of Analysts and Developers, including hiring, performance management, and coaching to support team effectiveness and professional development. Establish, refine, and enforce software development policies, methodologies, best practices, and security standards, under the directorion of the Assistant Director, ensuring firm requirements, alignment with industry advancements and compliance obligations. Represent Solutions Development on firmwide committees, governance boards, or cross-functional project teams, providing technical expertise and contributing to enterprise technology initiatives. Perform other duties as assigned. Job duties and responsibilities included are not exhaustive and may be supplemented asnecessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: Bachelor's Degree in an IT-related discipline is required. A Master's Degree and other relevant training, education, and certifications are preferred. Experience: Minimum of 7 years of software development experience, including expertise with React, MS SQL, and enterprise system integrations. Minimum of 3 years of experience leading or managing technical teams. Experience leading complex software development projects using Agile and DevOps methodologies. Expertise with BI platforms (Power BI, Tableau) and enterprise data visualization, analytics, and dashboard strategy. Deep knowledge of SharePoint-based intranet/extranet development and large-scale platform customization. Experience implementing emerging technologies, including cloud, AI, and automation, to support enterprise technology initiatives. Experience coordinating vendor relationships, including overseeing technical deliverables and evaluating third-party performance. Experience in a law firm or professional services environment strongly preferred. Skills: Demonstrated management and supervisory capability, leading, mentoring, and developing global technical teams. Strong knowledge of software development methodologies, system architecture, integrations, and enterprise platforms supporting the firm's technology environment. Strong project management capability, defining scope, allocating resources, managing deliverables, and overseeing multiple concurrent initiatives. Strong written and oral communication skills, presenting complex technical information clearly to senior leadership and diverse stakeholders. High degree of professionalism, discretion, and sound judgment, with the flexibility and adaptability to respond effectively in complex, dynamic, or rapidly evolving situations. Analytical and critical thinking capability, including defining KPIs, interpreting data, and using insights to drive continuous improvement. Ability to prioritize work effectively, manage competing responsibilities, and meet established timelines. Capable of working independently and collaboratively, including leading and supporting a team in a remote or hybrid work environment. Additional information Supervisory responsibilities: IT Solutions Development Team Equipment used: Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc. Essential job functions Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use. Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities. Ability to engage in effective and professional communication. Ability to analyze complex information while maintaining attention to detail, managing multiple priorities, and exercising sound judgment in decision-making. Ability to access, use, and safeguard confidential and sensitive information while performing job responsibilities in work environments that support confidentiality, privacy, and information security requirements. Ability to work extended or adjusted hours as needed, including evenings, weekends, holidays, and early start times to support collaboration with international stakeholders across EMEA and the US, and to meet business, operational, or project needs. Ability to work in-office as required to meet business or project needs. Working conditions You will be required to work in the office at minimum 4 days per week. Occasionally called upon to work hours in excess of your normal daily schedule. The details of your weekly schedule will be discussed further with your direct supervisor. Pay ranges This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. Pittsburgh: $148,000 - $162,000 Employee benefits overview Our comprehensive benefits package includes: 401(k) Retirement Plan Medical Insurance Health Savings Account (HSA) Virtual Health Services Dental Insurance Vision Insurance Accident Insurance Hospital Indemnity Insurance Critical Illness Insurance Life Insurance Short-Term Disability Coverage Long-Term Disability Coverage Flexible Spending Accounts (FSA) Lyra Health Employee Assistance Program (EAP) Paid Family Leave (for eligible Exempt and Non-Exempt staff) Transportation Benefit Back-up Child Care Services College Coach Program Pet Insurance Paid Sick Time (for Exempt staff) Paid Time Off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.
Genesis10 is currently seeking a Technical Project Manager - Remote position with a Major Utility Company located in Akron, OH. This is a 6+ month contract opportunity. Remote location cannot be in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, Nebraska, New York, Oregon or Washington at this time. Compensation: $72.00 - $82.00 per hour, W2, based on qualifications Position Overview: This is a hands-on delivery role for an experienced Technical Project Manager to plan, lead, and deliver a focused Application Portfolio Management (APM) initiative. The successful candidate will run the engagement end-to-end, driving the assessment of the current application portfolio, the identification of rationalization opportunities, and the development of a phased application roadmap. Excellent facilitation and delivery management skills are essential. Key Responsibilities: Define the project plan, work breakdown structure, milestones, resource needs, and delivery approach (Agile, Waterfall, or hybrid) Establish and run the governance model, including cadence, steering committee reporting, and escalation paths Maintain the RAID log (risks, assumptions, issues, dependencies) and the decision log Manage scope, change control, schedule, and stakeholder expectations across the engagement Plan and lead structured workshops with application owners, business stakeholders, IT leaders, and architects Coordinate the review and tailoring of a utility Business Capability Model with Enterprise Architecture and business stakeholders Drive the collection and validation of application inventory, cost, ownership, and dependency data for in-scope domains Coordinate the mapping of in-scope applications to business capabilities Coordinate the analysis of applications by cost, functionality, risk, and strategic fit to identify rationalization opportunities Drive recommendations using a Tolerate, Invest, Migrate, or Eliminate disposition framework Translate approved recommendations into a phased application roadmap, including sequencing, dependencies, and transition states Prepare executive-level summaries explaining findings, recommendations, business value, risk, and required decisions Primary Requirements: 7+ years of experience in technical project management, program management, or IT delivery management for enterprise application or technology initiatives Demonstrated experience planning and delivering complex, multi-stakeholder initiatives on schedule and within scope Excellent workshop facilitation and stakeholder-management skills, including with senior business and IT leaders Strong delivery management skills, including scope and change control, risk and issue management, dependency management, and status reporting Hands-on experience building and maintaining project plans, RAID logs, governance materials, and executive reporting Experience delivering Application Portfolio Management, application rationalization, application modernization, consolidation, migration, or retirement initiatives Working knowledge of enterprise and application architecture concepts Experience with Agile, Waterfall, and hybrid delivery approaches Ability to independently transform incomplete or conflicting information into structured, decision-ready deliverables Strong documentation and presentation skills Desired Skills: PMP certification PMI-ACP, SAFe, or similar certifications Experience working within a large electric utility, energy company, or similarly regulated enterprise Experience supporting ERP modernization or transformation programs Experience with large application portfolios containing hundreds or thousands of applications Familiarity with project management tools such as MS Project, Jira, Azure DevOps, or Smartsheet Familiarity with Enterprise Architecture and APM platforms such as ServiceNow APM, Ardoq, or LeanIX Familiarity with utility Business Capability Models and architecture frameworks such as TOGAF Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
11/13/2026
Full time
Genesis10 is currently seeking a Technical Project Manager - Remote position with a Major Utility Company located in Akron, OH. This is a 6+ month contract opportunity. Remote location cannot be in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, Nebraska, New York, Oregon or Washington at this time. Compensation: $72.00 - $82.00 per hour, W2, based on qualifications Position Overview: This is a hands-on delivery role for an experienced Technical Project Manager to plan, lead, and deliver a focused Application Portfolio Management (APM) initiative. The successful candidate will run the engagement end-to-end, driving the assessment of the current application portfolio, the identification of rationalization opportunities, and the development of a phased application roadmap. Excellent facilitation and delivery management skills are essential. Key Responsibilities: Define the project plan, work breakdown structure, milestones, resource needs, and delivery approach (Agile, Waterfall, or hybrid) Establish and run the governance model, including cadence, steering committee reporting, and escalation paths Maintain the RAID log (risks, assumptions, issues, dependencies) and the decision log Manage scope, change control, schedule, and stakeholder expectations across the engagement Plan and lead structured workshops with application owners, business stakeholders, IT leaders, and architects Coordinate the review and tailoring of a utility Business Capability Model with Enterprise Architecture and business stakeholders Drive the collection and validation of application inventory, cost, ownership, and dependency data for in-scope domains Coordinate the mapping of in-scope applications to business capabilities Coordinate the analysis of applications by cost, functionality, risk, and strategic fit to identify rationalization opportunities Drive recommendations using a Tolerate, Invest, Migrate, or Eliminate disposition framework Translate approved recommendations into a phased application roadmap, including sequencing, dependencies, and transition states Prepare executive-level summaries explaining findings, recommendations, business value, risk, and required decisions Primary Requirements: 7+ years of experience in technical project management, program management, or IT delivery management for enterprise application or technology initiatives Demonstrated experience planning and delivering complex, multi-stakeholder initiatives on schedule and within scope Excellent workshop facilitation and stakeholder-management skills, including with senior business and IT leaders Strong delivery management skills, including scope and change control, risk and issue management, dependency management, and status reporting Hands-on experience building and maintaining project plans, RAID logs, governance materials, and executive reporting Experience delivering Application Portfolio Management, application rationalization, application modernization, consolidation, migration, or retirement initiatives Working knowledge of enterprise and application architecture concepts Experience with Agile, Waterfall, and hybrid delivery approaches Ability to independently transform incomplete or conflicting information into structured, decision-ready deliverables Strong documentation and presentation skills Desired Skills: PMP certification PMI-ACP, SAFe, or similar certifications Experience working within a large electric utility, energy company, or similarly regulated enterprise Experience supporting ERP modernization or transformation programs Experience with large application portfolios containing hundreds or thousands of applications Familiarity with project management tools such as MS Project, Jira, Azure DevOps, or Smartsheet Familiarity with Enterprise Architecture and APM platforms such as ServiceNow APM, Ardoq, or LeanIX Familiarity with utility Business Capability Models and architecture frameworks such as TOGAF Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Genesis10 is currently seeking a Principal Data Lead for a remote or hybrid position with a Financial Services Consulting Firm located in Scottsdale, AZ or Raleigh, NC. This is a contract-to-hire opportunity. Compensation: $150.00 - $160.00 per hour, W2, based on qualifications Position Overview: This is a hands-on Lead Solutions Architect role for a candidate who designs, builds, and leads. As a working architect, you will spend a significant share of your time in the platforms themselves, configuring and extending Dynamics 365 Project Operations and Finance & Operations, modeling data in Dataverse and the Enterprise Data Warehouse, writing and reviewing transformation code, and tuning Power BI semantic models. You will lead a team of developers, data engineers, and analysts, setting the technical direction and owning design standards. Key Responsibilities: Serve as the lead technical architect for Dynamics 365 Project Operations, Finance & Operations and Dataverse, owning the end-to-end solution design Personally design and build data models, entities, integrations, workflows and extensions, and resolve complex configuration, performance and data issues Design and implement integrations between Dynamics 365, the Data Warehouse and other enterprise systems using Dataverse, Azure Data Factory, Fabric pipelines, APIs and the Power Platform Review and approve customizations, extensions and ALM practices (solution layering, source control, environment strategy and deployment pipelines) Translate business processes in finance, project delivery and operations into sound, maintainable system designs Own the architecture of the Enterprise Data Warehouse and Microsoft Fabric environment, including lakehouse and warehouse layers, dimensional models and data marts Build and review ingestion and transformation pipelines, SQL, notebooks and stored procedures Design dimensional and semantic models (facts, dimensions, conformed dimensions, slowly changing dimensions) that serve Power BI and AI workloads consistently Architect Power BI semantic models, dataflows, row-level security and deployment pipelines, and set performance and reuse standards for reports and dashboards Establish and maintain end-to-end data lineage from source systems through to Power BI reports and AI models Define, document and enforce design standards including naming conventions, modeling patterns, and coding standards Lead, hire, coach and develop a team of Dynamics developers, data engineers and BI developers Design the data foundations that AI and machine learning solutions depend on, ensuring governed, well-lineaged and high-quality data feeds Primary Requirements: Bachelor's degree in Computer Science, Information Systems, Data Engineering, Software Engineering or a related field 8+ years of hands-on experience in solution, data or analytics architecture, including recent, direct build experience (not solely oversight) Deep hands-on experience with Dynamics 365 Finance & Operations and/or Project Operations, Dataverse and the Power Platform Strong hands-on expertise in data warehouse design and engineering: dimensional modeling, SQL, ETL/ELT pipelines, and Microsoft Fabric or Azure Synapse/SQL Demonstrated experience implementing and maintaining data lineage, metadata management and source-to-target documentation Proven track record of defining and enforcing design and coding standards through design reviews and code reviews 3+ years of experience directly managing technical staff, including hiring, coaching and performance management Advanced Power BI skills, including semantic modeling, DAX, row-level security and deployment pipelines Desired Skills: Microsoft certifications such as Dynamics 365 Finance and Operations Apps Solution Architect Expert, Fabric Analytics Engineer Associate or Azure Data Engineer Associate Experience with Microsoft Purview or other data catalog and lineage tools Experience in a professional services or project-based business Exposure to AI and machine learning data pipelines and responsible AI governance Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
11/13/2026
Full time
Genesis10 is currently seeking a Principal Data Lead for a remote or hybrid position with a Financial Services Consulting Firm located in Scottsdale, AZ or Raleigh, NC. This is a contract-to-hire opportunity. Compensation: $150.00 - $160.00 per hour, W2, based on qualifications Position Overview: This is a hands-on Lead Solutions Architect role for a candidate who designs, builds, and leads. As a working architect, you will spend a significant share of your time in the platforms themselves, configuring and extending Dynamics 365 Project Operations and Finance & Operations, modeling data in Dataverse and the Enterprise Data Warehouse, writing and reviewing transformation code, and tuning Power BI semantic models. You will lead a team of developers, data engineers, and analysts, setting the technical direction and owning design standards. Key Responsibilities: Serve as the lead technical architect for Dynamics 365 Project Operations, Finance & Operations and Dataverse, owning the end-to-end solution design Personally design and build data models, entities, integrations, workflows and extensions, and resolve complex configuration, performance and data issues Design and implement integrations between Dynamics 365, the Data Warehouse and other enterprise systems using Dataverse, Azure Data Factory, Fabric pipelines, APIs and the Power Platform Review and approve customizations, extensions and ALM practices (solution layering, source control, environment strategy and deployment pipelines) Translate business processes in finance, project delivery and operations into sound, maintainable system designs Own the architecture of the Enterprise Data Warehouse and Microsoft Fabric environment, including lakehouse and warehouse layers, dimensional models and data marts Build and review ingestion and transformation pipelines, SQL, notebooks and stored procedures Design dimensional and semantic models (facts, dimensions, conformed dimensions, slowly changing dimensions) that serve Power BI and AI workloads consistently Architect Power BI semantic models, dataflows, row-level security and deployment pipelines, and set performance and reuse standards for reports and dashboards Establish and maintain end-to-end data lineage from source systems through to Power BI reports and AI models Define, document and enforce design standards including naming conventions, modeling patterns, and coding standards Lead, hire, coach and develop a team of Dynamics developers, data engineers and BI developers Design the data foundations that AI and machine learning solutions depend on, ensuring governed, well-lineaged and high-quality data feeds Primary Requirements: Bachelor's degree in Computer Science, Information Systems, Data Engineering, Software Engineering or a related field 8+ years of hands-on experience in solution, data or analytics architecture, including recent, direct build experience (not solely oversight) Deep hands-on experience with Dynamics 365 Finance & Operations and/or Project Operations, Dataverse and the Power Platform Strong hands-on expertise in data warehouse design and engineering: dimensional modeling, SQL, ETL/ELT pipelines, and Microsoft Fabric or Azure Synapse/SQL Demonstrated experience implementing and maintaining data lineage, metadata management and source-to-target documentation Proven track record of defining and enforcing design and coding standards through design reviews and code reviews 3+ years of experience directly managing technical staff, including hiring, coaching and performance management Advanced Power BI skills, including semantic modeling, DAX, row-level security and deployment pipelines Desired Skills: Microsoft certifications such as Dynamics 365 Finance and Operations Apps Solution Architect Expert, Fabric Analytics Engineer Associate or Azure Data Engineer Associate Experience with Microsoft Purview or other data catalog and lineage tools Experience in a professional services or project-based business Exposure to AI and machine learning data pipelines and responsible AI governance Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Pay Range: $24.96hr - $29.96hr Job Overview: Our client is seeking a highly organized and detail-oriented Analyst Relations Specialist to support and coordinate its Global Analyst Relations (AR) program. This role serves as the operational backbone of analyst engagement activities, partnering closely with Analyst Relations, Product Marketing, and cross-functional stakeholders to ensure seamless execution of analyst interactions, evaluative research programs, and intelligence-sharing initiatives. The ideal candidate thrives in a fast-paced environment, excels at project coordination, and enjoys building scalable processes that improve collaboration and operational efficiency across multiple teams. Top 3 Must-Have Qualifications: Experience coordinating projects, programs, or operations across multiple stakeholders. Strong organizational skills with exceptional attention to detail and deadline management. Excellent written communication skills and experience using collaboration tools such as Microsoft 365, Google Workspace, and Slack. Experience: 1-3 years of experience in one (or more) of the following: Analyst Relations. Public Relations. Product Marketing Operations. B2B Technology Communications. Project or Program Coordination. Skills & Competencies: Exceptional organizational skills with strong attention to detail. Proven ability to manage multiple projects and stakeholders simultaneously. Strong verbal and written communication skills. Experience with Microsoft 365, Google Workspace, Slack, and project management tools. Ability to create repeatable processes, templates, and workflows. Proactive problem-solving mindset with a focus on operational excellence. Familiarity with AI-enabled productivity tools is a plus. Preferred Qualifications: Understanding of enterprise technology analyst relations programs and industry research firms. Experience supporting Gartner Magic Quadrant, Forrester Wave, IDC MarketScape, or similar evaluative research processes. Prior exposure to managing long-term cross-functional programs and initiatives. Experience working within enterprise software or B2B technology organizations. Nice-to-Have Qualifications: Exposure to Analyst Relations programs. Experience supporting Gartner, Forrester, IDC, or other analyst firms. Familiarity with AI tools and workflow automation. Key Responsibilities: Analyst Engagement Management: Manage the end-to-end operational lifecycle of analyst interactions, including intake, scheduling, logistics, tracking, and reporting. Coordinate briefings by preparing presentation materials, speaker biographies, historical interaction summaries, and supporting documentation. Support industry events through planning, coordination, onsite assistance (when required), and post-event reporting. Evaluative Research & Content Operations: Support participation in industry evaluations such as Gartner Magic Quadrants, Forrester Waves, IDC MarketScapes, and similar analyst research programs. Track milestones, coordinate contributors, manage versions, and oversee submission deadlines. Maintain a centralized repository of approved RFI responses, customer references, product information, benchmark results, and supporting content. Manage analyst portal content, user access, editorial calendars, and ongoing content maintenance. Provide operational support for research submissions and analyst requests. Program Tracking & Intelligence Sharing: Monitor analyst research publications, commentary, blogs, and market coverage trends. Maintain program metrics, reporting dashboards, activity tracking, and sentiment analysis. Develop and distribute post-briefing summaries, analyst insights, and research highlights to key stakeholders and executive audiences. Support strategic planning by ensuring accurate and accessible analyst intelligence across the organization. Education: Bachelor's degree in Communications, Marketing, Business Administration, Information Systems, or a related field. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/13/2026
Full time
Pay Range: $24.96hr - $29.96hr Job Overview: Our client is seeking a highly organized and detail-oriented Analyst Relations Specialist to support and coordinate its Global Analyst Relations (AR) program. This role serves as the operational backbone of analyst engagement activities, partnering closely with Analyst Relations, Product Marketing, and cross-functional stakeholders to ensure seamless execution of analyst interactions, evaluative research programs, and intelligence-sharing initiatives. The ideal candidate thrives in a fast-paced environment, excels at project coordination, and enjoys building scalable processes that improve collaboration and operational efficiency across multiple teams. Top 3 Must-Have Qualifications: Experience coordinating projects, programs, or operations across multiple stakeholders. Strong organizational skills with exceptional attention to detail and deadline management. Excellent written communication skills and experience using collaboration tools such as Microsoft 365, Google Workspace, and Slack. Experience: 1-3 years of experience in one (or more) of the following: Analyst Relations. Public Relations. Product Marketing Operations. B2B Technology Communications. Project or Program Coordination. Skills & Competencies: Exceptional organizational skills with strong attention to detail. Proven ability to manage multiple projects and stakeholders simultaneously. Strong verbal and written communication skills. Experience with Microsoft 365, Google Workspace, Slack, and project management tools. Ability to create repeatable processes, templates, and workflows. Proactive problem-solving mindset with a focus on operational excellence. Familiarity with AI-enabled productivity tools is a plus. Preferred Qualifications: Understanding of enterprise technology analyst relations programs and industry research firms. Experience supporting Gartner Magic Quadrant, Forrester Wave, IDC MarketScape, or similar evaluative research processes. Prior exposure to managing long-term cross-functional programs and initiatives. Experience working within enterprise software or B2B technology organizations. Nice-to-Have Qualifications: Exposure to Analyst Relations programs. Experience supporting Gartner, Forrester, IDC, or other analyst firms. Familiarity with AI tools and workflow automation. Key Responsibilities: Analyst Engagement Management: Manage the end-to-end operational lifecycle of analyst interactions, including intake, scheduling, logistics, tracking, and reporting. Coordinate briefings by preparing presentation materials, speaker biographies, historical interaction summaries, and supporting documentation. Support industry events through planning, coordination, onsite assistance (when required), and post-event reporting. Evaluative Research & Content Operations: Support participation in industry evaluations such as Gartner Magic Quadrants, Forrester Waves, IDC MarketScapes, and similar analyst research programs. Track milestones, coordinate contributors, manage versions, and oversee submission deadlines. Maintain a centralized repository of approved RFI responses, customer references, product information, benchmark results, and supporting content. Manage analyst portal content, user access, editorial calendars, and ongoing content maintenance. Provide operational support for research submissions and analyst requests. Program Tracking & Intelligence Sharing: Monitor analyst research publications, commentary, blogs, and market coverage trends. Maintain program metrics, reporting dashboards, activity tracking, and sentiment analysis. Develop and distribute post-briefing summaries, analyst insights, and research highlights to key stakeholders and executive audiences. Support strategic planning by ensuring accurate and accessible analyst intelligence across the organization. Education: Bachelor's degree in Communications, Marketing, Business Administration, Information Systems, or a related field. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
This job is with eBay, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate problem solvers, innovators, and dreamers - and help us connect people and build communities to compose economic opportunity for all. The Role People are at the center of everything we do. The People Technology Solutions team (within our People Operations organization) provides the enabling technology foundation for candidate and employee experience at eBay. Our ecosystem is anchored in Workday HCM and extended through best-in-class SaaS platforms, custom applications, analytics, and emerging AI driven solutions. We are looking for a product-minded Sr. People Technology Analyst to help shape and scale eBay's recruiting technology experience. This role will partner closely with Talent Acquisition, TA Operations, IT, and other collaborators. It will focus on understanding business needs, defining product priorities, and delivering solutions. These solutions help candidates, hiring managers, and recruiters navigate the entire recruiting process. Workday Recruiting is a core platform for this role, but the scope is broader than Workday configuration. The successful candidate will think end-to-end across the TA ecosystem, including integrated sourcing, screening & assessment, interview scheduling, and structured interview tools, skills data, reporting, user experience, automation, and AI-enabled capabilities. This person will help translate recruiting strategy into scalable technology solutions, and improve the candidate, manager and recruiter experiences at eBay. This individual contributor role is a hybrid role with proximity to our Salt Lake City office. Working arrangements are Hybrid (3 days onsite/week) in the Salt Lake City office. Also, the ability to work flexible hours for global collaboration, when needed. What You'll Accomplish: Serve as a product-minded technology partner for eBay's recruiting ecosystem, with Workday Recruiting as the core platform. Contribute to roadmap development for recruiting technology enhancements, balancing business priorities, user needs, operational requirements, and technical feasibility. Partner with Talent Acquisition, TA Operations, IT, and other collaborators to understand needs, define requirements, and prioritize solutions. Partner with TA Operations to support and enhance the recruiting technology ecosystem, including interview scheduling platforms (Paradox), CRM platforms (Gem, Phenom People) and AI-enabled recruiting tools (HiredScore, Textio, BrightHire, CodeSignal etc). Collaborate cross-functionally to translate business and technical requirements into scalable solution builds and AI use cases, including user stories, process flows, business rules, solution concepts, and success measures. Lead configuration, testing, deployment, and optimization of Workday Recruiting for assigned projects. Identify and implement automation opportunities using AI and workflow orchestration tools (e.g., Workday Developer Agent, Sana Agent Builder or similar platforms). Support development of custom applications using Workday Extend where tailored solutions are required. Develop and maintain reports, dashboards, and calculated fields to enable data-driven decisions. Provide production support and issue resolution while identifying root causes and scalable improvements. Support transitions, communications, training, and adoption for new/improved processes and capabilities. Partner with IT and vendors to support integrations, data flows, technical dependencies, and platform governance. Participate in internal audits, SOX cycles, data privacy reviews, and compliance-related documentation as needed. Maintain documentation, including product requirements, process maps, test scripts, release notes, project plans, and support materials. Stay ahead of Workday, recruiting technology, skills, AI, and HR technology trends, and assess their applicability to eBay's People technology ecosystem. What You'll Bring Bachelor's degree in Information Science, Human Resources, Computer Science, or equivalent experience. 3-5 years of dynamic hands-on HRIS experience, including experience with HR SaaS-based systems 3+ years of hands-on Workday configuration experience with at least 2+ years of Workday Recruiting configuration experience. Current on emerging AI trends in HR technology and assess applicability to eBay's people technology ecosystem. Strong functional expertise in recruiting end-to-end process. Strong analytical and problem-solving skills with the ability to deliver scalable solutions Excellent collaborator communication and cross-functional collaboration skills with the ability to take complex concepts and convey them simply to less technical audiences Working knowledge of data privacy regulations (e.g., GDPR). Ability to manage priorities independently in a fast-paced environment. Curiosity and willingness to learn emerging technologies and AI-enabled tools. Preferred Qualifications Workday certification in Recruiting; certifications in Workday HCM & other modules a plus Experience supporting recruiting ecosystem tools such as: Paradox, GoodTime (Interview Scheduling) Gem (CRM) HiredScore, Textio, BrightHire (AI/talent intelligence) Advanced Workday reporting expertise (calculated fields, matrix reports, dashboards). At least 1 year experience with Workday Onboarding and DocuSign integrations. Previous experience working in a service delivery model which includes a shared services organisation Previous consulting experience with a consulting/software company or previous experience with a medium-to-large multinational company Previous experience bringing to bear Workday AI/ML features to improve outcomes in HR Operations and User Experience Previous experience supporting global People processes across multiple regions (EMEA/APAC) a plus 1 or more years experience using generative AI tools (e.g., ChatGPT Enterprise, Microsoft Copilot, Gemini, Claude Code) to draft functional specifications, business requirements, test scripts, and training documentation. Accelerate report writing and calculated field logic design and/or 1 year of previous exposure to AI driven workflow automation/orchestration platforms or agent-building tools e.g. Sana Agent Builder, Google Agentspace, Glean, etc. (strongly preferred) Strong HR domain expertise with the ability to influence and promote leading practices Experience building or supporting applications using Workday Extend a plus. Additional Details The base pay range for this position is expected in the range below: $86,800 - $150,100 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Remote roles are not eligible for U.S. visa sponsorship. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible . click apply for full job details
11/13/2026
Full time
This job is with eBay, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate problem solvers, innovators, and dreamers - and help us connect people and build communities to compose economic opportunity for all. The Role People are at the center of everything we do. The People Technology Solutions team (within our People Operations organization) provides the enabling technology foundation for candidate and employee experience at eBay. Our ecosystem is anchored in Workday HCM and extended through best-in-class SaaS platforms, custom applications, analytics, and emerging AI driven solutions. We are looking for a product-minded Sr. People Technology Analyst to help shape and scale eBay's recruiting technology experience. This role will partner closely with Talent Acquisition, TA Operations, IT, and other collaborators. It will focus on understanding business needs, defining product priorities, and delivering solutions. These solutions help candidates, hiring managers, and recruiters navigate the entire recruiting process. Workday Recruiting is a core platform for this role, but the scope is broader than Workday configuration. The successful candidate will think end-to-end across the TA ecosystem, including integrated sourcing, screening & assessment, interview scheduling, and structured interview tools, skills data, reporting, user experience, automation, and AI-enabled capabilities. This person will help translate recruiting strategy into scalable technology solutions, and improve the candidate, manager and recruiter experiences at eBay. This individual contributor role is a hybrid role with proximity to our Salt Lake City office. Working arrangements are Hybrid (3 days onsite/week) in the Salt Lake City office. Also, the ability to work flexible hours for global collaboration, when needed. What You'll Accomplish: Serve as a product-minded technology partner for eBay's recruiting ecosystem, with Workday Recruiting as the core platform. Contribute to roadmap development for recruiting technology enhancements, balancing business priorities, user needs, operational requirements, and technical feasibility. Partner with Talent Acquisition, TA Operations, IT, and other collaborators to understand needs, define requirements, and prioritize solutions. Partner with TA Operations to support and enhance the recruiting technology ecosystem, including interview scheduling platforms (Paradox), CRM platforms (Gem, Phenom People) and AI-enabled recruiting tools (HiredScore, Textio, BrightHire, CodeSignal etc). Collaborate cross-functionally to translate business and technical requirements into scalable solution builds and AI use cases, including user stories, process flows, business rules, solution concepts, and success measures. Lead configuration, testing, deployment, and optimization of Workday Recruiting for assigned projects. Identify and implement automation opportunities using AI and workflow orchestration tools (e.g., Workday Developer Agent, Sana Agent Builder or similar platforms). Support development of custom applications using Workday Extend where tailored solutions are required. Develop and maintain reports, dashboards, and calculated fields to enable data-driven decisions. Provide production support and issue resolution while identifying root causes and scalable improvements. Support transitions, communications, training, and adoption for new/improved processes and capabilities. Partner with IT and vendors to support integrations, data flows, technical dependencies, and platform governance. Participate in internal audits, SOX cycles, data privacy reviews, and compliance-related documentation as needed. Maintain documentation, including product requirements, process maps, test scripts, release notes, project plans, and support materials. Stay ahead of Workday, recruiting technology, skills, AI, and HR technology trends, and assess their applicability to eBay's People technology ecosystem. What You'll Bring Bachelor's degree in Information Science, Human Resources, Computer Science, or equivalent experience. 3-5 years of dynamic hands-on HRIS experience, including experience with HR SaaS-based systems 3+ years of hands-on Workday configuration experience with at least 2+ years of Workday Recruiting configuration experience. Current on emerging AI trends in HR technology and assess applicability to eBay's people technology ecosystem. Strong functional expertise in recruiting end-to-end process. Strong analytical and problem-solving skills with the ability to deliver scalable solutions Excellent collaborator communication and cross-functional collaboration skills with the ability to take complex concepts and convey them simply to less technical audiences Working knowledge of data privacy regulations (e.g., GDPR). Ability to manage priorities independently in a fast-paced environment. Curiosity and willingness to learn emerging technologies and AI-enabled tools. Preferred Qualifications Workday certification in Recruiting; certifications in Workday HCM & other modules a plus Experience supporting recruiting ecosystem tools such as: Paradox, GoodTime (Interview Scheduling) Gem (CRM) HiredScore, Textio, BrightHire (AI/talent intelligence) Advanced Workday reporting expertise (calculated fields, matrix reports, dashboards). At least 1 year experience with Workday Onboarding and DocuSign integrations. Previous experience working in a service delivery model which includes a shared services organisation Previous consulting experience with a consulting/software company or previous experience with a medium-to-large multinational company Previous experience bringing to bear Workday AI/ML features to improve outcomes in HR Operations and User Experience Previous experience supporting global People processes across multiple regions (EMEA/APAC) a plus 1 or more years experience using generative AI tools (e.g., ChatGPT Enterprise, Microsoft Copilot, Gemini, Claude Code) to draft functional specifications, business requirements, test scripts, and training documentation. Accelerate report writing and calculated field logic design and/or 1 year of previous exposure to AI driven workflow automation/orchestration platforms or agent-building tools e.g. Sana Agent Builder, Google Agentspace, Glean, etc. (strongly preferred) Strong HR domain expertise with the ability to influence and promote leading practices Experience building or supporting applications using Workday Extend a plus. Additional Details The base pay range for this position is expected in the range below: $86,800 - $150,100 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Remote roles are not eligible for U.S. visa sponsorship. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible . click apply for full job details
The Systems Analyst (SA) is responsible for providing technical support and systems analysis for corporate and store systems via remote access, email, phone, or on-site visits. Support consists of consulting with end users to document their issues, requirements, and circumstances in the ticketing system, diagnosing issues, determining the best resolution path, and ensuring that their issues are resolved within our defined Service Level Agreements (SLA). The SA is responsible for collecting and resolving ticket data and issues from third-party vendor partners, analyzing data, identifying trends for systemic problem resolution, and attending vendor ticket reviews. The SA performs monthly analysis of issues and provide summary reports to leadership for review. Reports to: IT Director, Business Systems Location: Corporate Office - Edina, MN Classification: Full Time, Exempt Rate of Pay: $63,000 - $70,000, based on experience Hours: Monday - Friday with occasional evening and weekend work required. Eligible for hybrid work. Jerry's work perks: Health / Vision / Dental Insurance Paid Time Off 401K + match Store Discount Hybrid work schedule, 2 days remote and 3 days in office Essential Functions: Understand core business process capabilities, functions, services, and applications. Provide technical support to end users regarding the resolution of software, hardware, and integration point issues. Analyzes system issues and determines a resolution path that fits within service level agreements. Effectively troubleshoots, replicates, and develops technical workarounds or code for issues. Builds Knowledge Base articles that support and facilitate issue resolution. Assists in the design, requirements documentation, analysis, and testing of new and enhanced systems during project development, pilot, and rollout. Provide timely status and consistent progress on assigned initiatives and projects. Ensure support tickets are resolved within the appropriate SLA's, even if they are outside of typical office hours (Monday through Friday, 8am to 5 pm) Resolve obstacles that cause tickets to not being resolved within SLA's. Maintains issue status/resolution information in ticketing database, and provides monthly summary reporting on systemic issues, recommendations, and bottlenecks. Perform root cause analysis as a basic part of supporting the end user computer environment. On call support rotation as assigned Builds strong relationships with stakeholders, subject matter experts, vendors, and team members. Continually seeks opportunities to increase customer satisfaction. Fosters skill development through participation in training, mentoring, and certification programs. Qualifications: Bachelor's degree in computer science, or Information Technology preferred. 2+ years of relevant work experience preferred in IT and/or retail. Excellent analytical, problem solving and organizational skill with the ability to multitask to balance immediate and long/term priorities with highly effective oral and written communication. Possesses excellent interpersonal skills and strong customer focus. Responds promptly and professionally. Our ideal candidate possesses these competencies: Thought Leadership: analyzes issues and solves problems, exhibits critical thinking, improves processes, establishes plans. Results Leadership: executes effectively, achieves, results. People Leadership: communicates effectively, embraces security first mindset. Personal Leadership: develops skills. Work Environment This position operates in a professional office environment. Most work is performed in a temperature-controlled office environment. Travel Travel is primarily local during the business day, although some out-of-area travel may be expected. Must be able to perform duties with or without reasonable accommodation Americans with Disabilities Act (ADA) Jerry's Enterprises, Inc. will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit the store to which you are applying. Equal Employment Opportunity (EEO) In accordance with all requirements of federal, state, and local law, Jerry's Enterprises, Inc. is an Equal Employment Opportunity employer. Jerry's Enterprises, Inc. prohibits discrimination in recruiting, hiring, training, promotion, termination, pay, discipline, transfer, fringe benefits, job training, classification, referral and all other aspects of employment on the basis of age, race, color, creed, religion, national origin, ancestry, sex, pregnancy (including lactation, child birth, or related conditions), physical or mental disability, marital status, familial status, veteran/military status, sexual orientation, gender identity or expression, genetic information, status with regard to public assistance, membership or activity in a local commission or any other status protected by federal, state or local law. Privacy We respect our applicants' privacy. Applicants will be required to provide specific information to complete the application process. The information you provide, unless otherwise specified, will only be used in regard to our employment decision.
11/13/2026
Full time
The Systems Analyst (SA) is responsible for providing technical support and systems analysis for corporate and store systems via remote access, email, phone, or on-site visits. Support consists of consulting with end users to document their issues, requirements, and circumstances in the ticketing system, diagnosing issues, determining the best resolution path, and ensuring that their issues are resolved within our defined Service Level Agreements (SLA). The SA is responsible for collecting and resolving ticket data and issues from third-party vendor partners, analyzing data, identifying trends for systemic problem resolution, and attending vendor ticket reviews. The SA performs monthly analysis of issues and provide summary reports to leadership for review. Reports to: IT Director, Business Systems Location: Corporate Office - Edina, MN Classification: Full Time, Exempt Rate of Pay: $63,000 - $70,000, based on experience Hours: Monday - Friday with occasional evening and weekend work required. Eligible for hybrid work. Jerry's work perks: Health / Vision / Dental Insurance Paid Time Off 401K + match Store Discount Hybrid work schedule, 2 days remote and 3 days in office Essential Functions: Understand core business process capabilities, functions, services, and applications. Provide technical support to end users regarding the resolution of software, hardware, and integration point issues. Analyzes system issues and determines a resolution path that fits within service level agreements. Effectively troubleshoots, replicates, and develops technical workarounds or code for issues. Builds Knowledge Base articles that support and facilitate issue resolution. Assists in the design, requirements documentation, analysis, and testing of new and enhanced systems during project development, pilot, and rollout. Provide timely status and consistent progress on assigned initiatives and projects. Ensure support tickets are resolved within the appropriate SLA's, even if they are outside of typical office hours (Monday through Friday, 8am to 5 pm) Resolve obstacles that cause tickets to not being resolved within SLA's. Maintains issue status/resolution information in ticketing database, and provides monthly summary reporting on systemic issues, recommendations, and bottlenecks. Perform root cause analysis as a basic part of supporting the end user computer environment. On call support rotation as assigned Builds strong relationships with stakeholders, subject matter experts, vendors, and team members. Continually seeks opportunities to increase customer satisfaction. Fosters skill development through participation in training, mentoring, and certification programs. Qualifications: Bachelor's degree in computer science, or Information Technology preferred. 2+ years of relevant work experience preferred in IT and/or retail. Excellent analytical, problem solving and organizational skill with the ability to multitask to balance immediate and long/term priorities with highly effective oral and written communication. Possesses excellent interpersonal skills and strong customer focus. Responds promptly and professionally. Our ideal candidate possesses these competencies: Thought Leadership: analyzes issues and solves problems, exhibits critical thinking, improves processes, establishes plans. Results Leadership: executes effectively, achieves, results. People Leadership: communicates effectively, embraces security first mindset. Personal Leadership: develops skills. Work Environment This position operates in a professional office environment. Most work is performed in a temperature-controlled office environment. Travel Travel is primarily local during the business day, although some out-of-area travel may be expected. Must be able to perform duties with or without reasonable accommodation Americans with Disabilities Act (ADA) Jerry's Enterprises, Inc. will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit the store to which you are applying. Equal Employment Opportunity (EEO) In accordance with all requirements of federal, state, and local law, Jerry's Enterprises, Inc. is an Equal Employment Opportunity employer. Jerry's Enterprises, Inc. prohibits discrimination in recruiting, hiring, training, promotion, termination, pay, discipline, transfer, fringe benefits, job training, classification, referral and all other aspects of employment on the basis of age, race, color, creed, religion, national origin, ancestry, sex, pregnancy (including lactation, child birth, or related conditions), physical or mental disability, marital status, familial status, veteran/military status, sexual orientation, gender identity or expression, genetic information, status with regard to public assistance, membership or activity in a local commission or any other status protected by federal, state or local law. Privacy We respect our applicants' privacy. Applicants will be required to provide specific information to complete the application process. The information you provide, unless otherwise specified, will only be used in regard to our employment decision.
This job is with eBay, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. The Role People are at the center of everything we do. The People Technology Solutions team provides the enabling technology foundation for candidate and employee experience at eBay. Our ecosystem is anchored in Workday HCM and extended through outstanding SaaS platforms, custom applications, analytics, and emerging technology solutions. We are looking for a product-minded Sr. People Technology Analyst to help develop and expand eBay's digital learning technology experience. This role will work closely with Talent Development, Talent Operations, IT, and other collaborators to understand business needs. You will define product priorities and deliver solutions that help employees and leaders find, access, and engage with learning and development opportunities. Workday Learning serves as a core platform for this role, though the scope goes beyond Workday configuration. The successful candidate will approach the learning ecosystem end-to-end, covering coordinated learning tools, content platforms, skills data, reporting, user experience, automation, and AI-enabled capabilities. This person will assist in translating learning strategy into scalable technology solutions, boost the employee and manager experience, and consistently refine how learning is delivered and assessed at eBay. This individual contributor position is a hybrid role located near our Salt Lake City office. The working schedule includes Hybrid arrangements (3 days onsite/week) at the Salt Lake City location. Additionally, the role requires flexibility in hours to support global collaboration when necessary. What You'll Accomplish: Act as a product-focused technology collaborator for eBay's learning and development ecosystem, with Workday Learning as the central platform. Contribute to roadmap development for learning technology improvements, balancing business priorities, user needs, operational requirements, and technical feasibility. Partner with Talent Success and the federated Learning teams within other organizations, Talent Operations, IT, and other collaborators to understand needs, define requirements, and prioritize solutions. Convert business needs into clear product requirements, user stories, process flows, business rules, solution concepts, and success measures. Direct configuration, testing, deployment, and sustained refinement of Workday Learning tools, such as campaigns, audiences, courses, programs, instructor-led training, remote learning, and messaging. Evaluate when to configure Workday, integrate with external learning tools, leverage AI-enabled capabilities, or simplify existing processes to improve the learning experience. Find opportunities to use AI and automation to personalize learning, improve content discoverability, reduce administrative effort, and support skills-based development. Use data, user feedback, and operational metrics to identify friction points, measure adoption, and recommend continuous improvements. Develop and maintain reports, dashboards, and insights to support learning operations, compliance, adoption, and business decision-making. Provide production support and issue resolution while identifying root causes and scalable improvements. Support change management, communications, training, and adoption for new learning technology capabilities. Partner with IT and vendors to support integrations, data flows, technical dependencies, and platform governance. Maintain documentation, including product requirements, process maps, test scripts, release notes, project plans, and support materials. Participate in internal audits, SOX cycles, data privacy reviews, and compliance-related documentation as needed. Keep up to date on Workday, learning technology, skills, AI, and HR technology trends, and evaluate their relevance to eBay's People technology ecosystem. What You'll Bring Bachelor's degree in Human Resources, Information Systems, Business, or related field, or equivalent work experience. 3-5 years of hands-on HR technology, learning technology, HRIS, product operations, or related experience. 3 years of solid background in Workday configuration, including a minimum of 2 years dedicated to Workday Learning configuration involving Campaigns, Audience Builder, Message Builder, Courses, Programs, ILT, and Remote Learning. Up to date on emerging AI trends in HR technology and evaluate their relevance to eBay's people technology ecosystem. Strong ability to convert business needs into requirements, user stories, process flows, and scalable technology solutions. Experience partnering with cross-functional collaborators across People, IT, business teams, vendors, and end users. Strong analytical and problem-solving abilities, capable of dissecting complex problems, identifying fundamental causes, and suggesting scalable solutions. Experience using data, reporting, and user feedback to prioritize improvements and measure impact. Strong verbal and written communication abilities, including the capability to clarify technical concepts for non-technical audiences. Ability to work independently, prioritize various tasks, and advance work in a fast-paced environment. Working knowledge of data privacy, security, and compliance considerations related to employee data. Preferred Qualifications Experience with Workday Talent, Performance, Skills Cloud, Talent Marketplace, Talent Optimization, or similar talent functionalities. Experience with learning management systems and content platforms such as LinkedIn Learning, Udemy, Cornerstone, Degreed, or similar tools. 1 or more years experience using generative AI tools (e.g., ChatGPT Enterprise, Microsoft Copilot, Gemini, Claude Code) to draft functional specifications, business requirements, test scripts, and training documentation. Accelerate report writing and calculated field logic development (strongly preferred). Experience developing Workday reports, dashboards, calculated fields, composite reports, matrix reports, or BIRT reports. Experience evaluating or implementing AI-enabled capabilities related to learning recommendations, skills inference, career pathing, content curation, or employee self-service. Experience working with generative AI tools to develop requirements, test scripts, training documentation, release notes, or support content. Experience with Workday Extend, custom applications, integrations, or broader HR technology ecosystem development. Previous experience working in a service delivery model that includes shared services or global support. Previous consulting experience at a consulting or software firm or prior experience with a medium-to-large multinational corporation. Basic knowledge of eLearning Authoring tools (e.g. Articulate Storyline) and SCORM/AICC communication protocols. Workday Pro certifications in Learning, Talent, Performance, HCM, Reporting is a plus. Product management, agile, project management, or build thinking experience or certification. Additional Details The base pay range for this position is expected in the range below: $86,800 - $150,100 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time . click apply for full job details
11/13/2026
Full time
This job is with eBay, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. The Role People are at the center of everything we do. The People Technology Solutions team provides the enabling technology foundation for candidate and employee experience at eBay. Our ecosystem is anchored in Workday HCM and extended through outstanding SaaS platforms, custom applications, analytics, and emerging technology solutions. We are looking for a product-minded Sr. People Technology Analyst to help develop and expand eBay's digital learning technology experience. This role will work closely with Talent Development, Talent Operations, IT, and other collaborators to understand business needs. You will define product priorities and deliver solutions that help employees and leaders find, access, and engage with learning and development opportunities. Workday Learning serves as a core platform for this role, though the scope goes beyond Workday configuration. The successful candidate will approach the learning ecosystem end-to-end, covering coordinated learning tools, content platforms, skills data, reporting, user experience, automation, and AI-enabled capabilities. This person will assist in translating learning strategy into scalable technology solutions, boost the employee and manager experience, and consistently refine how learning is delivered and assessed at eBay. This individual contributor position is a hybrid role located near our Salt Lake City office. The working schedule includes Hybrid arrangements (3 days onsite/week) at the Salt Lake City location. Additionally, the role requires flexibility in hours to support global collaboration when necessary. What You'll Accomplish: Act as a product-focused technology collaborator for eBay's learning and development ecosystem, with Workday Learning as the central platform. Contribute to roadmap development for learning technology improvements, balancing business priorities, user needs, operational requirements, and technical feasibility. Partner with Talent Success and the federated Learning teams within other organizations, Talent Operations, IT, and other collaborators to understand needs, define requirements, and prioritize solutions. Convert business needs into clear product requirements, user stories, process flows, business rules, solution concepts, and success measures. Direct configuration, testing, deployment, and sustained refinement of Workday Learning tools, such as campaigns, audiences, courses, programs, instructor-led training, remote learning, and messaging. Evaluate when to configure Workday, integrate with external learning tools, leverage AI-enabled capabilities, or simplify existing processes to improve the learning experience. Find opportunities to use AI and automation to personalize learning, improve content discoverability, reduce administrative effort, and support skills-based development. Use data, user feedback, and operational metrics to identify friction points, measure adoption, and recommend continuous improvements. Develop and maintain reports, dashboards, and insights to support learning operations, compliance, adoption, and business decision-making. Provide production support and issue resolution while identifying root causes and scalable improvements. Support change management, communications, training, and adoption for new learning technology capabilities. Partner with IT and vendors to support integrations, data flows, technical dependencies, and platform governance. Maintain documentation, including product requirements, process maps, test scripts, release notes, project plans, and support materials. Participate in internal audits, SOX cycles, data privacy reviews, and compliance-related documentation as needed. Keep up to date on Workday, learning technology, skills, AI, and HR technology trends, and evaluate their relevance to eBay's People technology ecosystem. What You'll Bring Bachelor's degree in Human Resources, Information Systems, Business, or related field, or equivalent work experience. 3-5 years of hands-on HR technology, learning technology, HRIS, product operations, or related experience. 3 years of solid background in Workday configuration, including a minimum of 2 years dedicated to Workday Learning configuration involving Campaigns, Audience Builder, Message Builder, Courses, Programs, ILT, and Remote Learning. Up to date on emerging AI trends in HR technology and evaluate their relevance to eBay's people technology ecosystem. Strong ability to convert business needs into requirements, user stories, process flows, and scalable technology solutions. Experience partnering with cross-functional collaborators across People, IT, business teams, vendors, and end users. Strong analytical and problem-solving abilities, capable of dissecting complex problems, identifying fundamental causes, and suggesting scalable solutions. Experience using data, reporting, and user feedback to prioritize improvements and measure impact. Strong verbal and written communication abilities, including the capability to clarify technical concepts for non-technical audiences. Ability to work independently, prioritize various tasks, and advance work in a fast-paced environment. Working knowledge of data privacy, security, and compliance considerations related to employee data. Preferred Qualifications Experience with Workday Talent, Performance, Skills Cloud, Talent Marketplace, Talent Optimization, or similar talent functionalities. Experience with learning management systems and content platforms such as LinkedIn Learning, Udemy, Cornerstone, Degreed, or similar tools. 1 or more years experience using generative AI tools (e.g., ChatGPT Enterprise, Microsoft Copilot, Gemini, Claude Code) to draft functional specifications, business requirements, test scripts, and training documentation. Accelerate report writing and calculated field logic development (strongly preferred). Experience developing Workday reports, dashboards, calculated fields, composite reports, matrix reports, or BIRT reports. Experience evaluating or implementing AI-enabled capabilities related to learning recommendations, skills inference, career pathing, content curation, or employee self-service. Experience working with generative AI tools to develop requirements, test scripts, training documentation, release notes, or support content. Experience with Workday Extend, custom applications, integrations, or broader HR technology ecosystem development. Previous experience working in a service delivery model that includes shared services or global support. Previous consulting experience at a consulting or software firm or prior experience with a medium-to-large multinational corporation. Basic knowledge of eLearning Authoring tools (e.g. Articulate Storyline) and SCORM/AICC communication protocols. Workday Pro certifications in Learning, Talent, Performance, HCM, Reporting is a plus. Product management, agile, project management, or build thinking experience or certification. Additional Details The base pay range for this position is expected in the range below: $86,800 - $150,100 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time . click apply for full job details
WEIDENHAMMER SYSTEMS CORPORATION
Wyomissing, Pennsylvania
Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
11/13/2026
Full time
Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
The Systems Analyst (SA) is responsible for providing technical support and systems analysis for corporate and store systems via remote access, email, phone, or on-site visits. Support consists of consulting with end users to document their issues, requirements, and circumstances in the ticketing system, diagnosing issues, determining the best resolution path, and ensuring that their issues are resolved within our defined Service Level Agreements (SLA). The SA is responsible for collecting and resolving ticket data and issues from third-party vendor partners, analyzing data, identifying trends for systemic problem resolution, and attending vendor ticket reviews. The SA performs monthly analysis of issues and provide summary reports to leadership for review. Reports to: IT Director, Business Systems Location: Corporate Office - Edina, MN Classification: Full Time, Exempt Rate of Pay: $63,000 - $70,000, based on experience Hours: Monday - Friday with occasional evening and weekend work required. Eligible for hybrid work. Jerry's work perks: Health / Vision / Dental Insurance Paid Time Off 401K + match Store Discount Hybrid work schedule, 2 days remote and 3 days in office Essential Functions: Understand core business process capabilities, functions, services, and applications. Provide technical support to end users regarding the resolution of software, hardware, and integration point issues. Analyzes system issues and determines a resolution path that fits within service level agreements. Effectively troubleshoots, replicates, and develops technical workarounds or code for issues. Builds Knowledge Base articles that support and facilitate issue resolution. Assists in the design, requirements documentation, analysis, and testing of new and enhanced systems during project development, pilot, and rollout. Provide timely status and consistent progress on assigned initiatives and projects. Ensure support tickets are resolved within the appropriate SLA's, even if they are outside of typical office hours (Monday through Friday, 8am to 5 pm) Resolve obstacles that cause tickets to not being resolved within SLA's. Maintains issue status/resolution information in ticketing database, and provides monthly summary reporting on systemic issues, recommendations, and bottlenecks. Perform root cause analysis as a basic part of supporting the end user computer environment. On call support rotation as assigned Builds strong relationships with stakeholders, subject matter experts, vendors, and team members. Continually seeks opportunities to increase customer satisfaction. Fosters skill development through participation in training, mentoring, and certification programs. Qualifications: Bachelor's degree in computer science, or Information Technology preferred. 2+ years of relevant work experience preferred in IT and/or retail. Excellent analytical, problem solving and organizational skill with the ability to multitask to balance immediate and long/term priorities with highly effective oral and written communication. Possesses excellent interpersonal skills and strong customer focus. Responds promptly and professionally. Our ideal candidate possesses these competencies: Thought Leadership: analyzes issues and solves problems, exhibits critical thinking, improves processes, establishes plans. Results Leadership: executes effectively, achieves, results. People Leadership: communicates effectively, embraces security first mindset. Personal Leadership: develops skills. Work Environment This position operates in a professional office environment. Most work is performed in a temperature-controlled office environment. Travel Travel is primarily local during the business day, although some out-of-area travel may be expected. Must be able to perform duties with or without reasonable accommodation Americans with Disabilities Act (ADA) Jerry's Enterprises, Inc. will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit the store to which you are applying. Equal Employment Opportunity (EEO) In accordance with all requirements of federal, state, and local law, Jerry's Enterprises, Inc. is an Equal Employment Opportunity employer. Jerry's Enterprises, Inc. prohibits discrimination in recruiting, hiring, training, promotion, termination, pay, discipline, transfer, fringe benefits, job training, classification, referral and all other aspects of employment on the basis of age, race, color, creed, religion, national origin, ancestry, sex, pregnancy (including lactation, child birth, or related conditions), physical or mental disability, marital status, familial status, veteran/military status, sexual orientation, gender identity or expression, genetic information, status with regard to public assistance, membership or activity in a local commission or any other status protected by federal, state or local law. Privacy We respect our applicants' privacy. Applicants will be required to provide specific information to complete the application process. The information you provide, unless otherwise specified, will only be used in regard to our employment decision.
11/13/2026
Full time
The Systems Analyst (SA) is responsible for providing technical support and systems analysis for corporate and store systems via remote access, email, phone, or on-site visits. Support consists of consulting with end users to document their issues, requirements, and circumstances in the ticketing system, diagnosing issues, determining the best resolution path, and ensuring that their issues are resolved within our defined Service Level Agreements (SLA). The SA is responsible for collecting and resolving ticket data and issues from third-party vendor partners, analyzing data, identifying trends for systemic problem resolution, and attending vendor ticket reviews. The SA performs monthly analysis of issues and provide summary reports to leadership for review. Reports to: IT Director, Business Systems Location: Corporate Office - Edina, MN Classification: Full Time, Exempt Rate of Pay: $63,000 - $70,000, based on experience Hours: Monday - Friday with occasional evening and weekend work required. Eligible for hybrid work. Jerry's work perks: Health / Vision / Dental Insurance Paid Time Off 401K + match Store Discount Hybrid work schedule, 2 days remote and 3 days in office Essential Functions: Understand core business process capabilities, functions, services, and applications. Provide technical support to end users regarding the resolution of software, hardware, and integration point issues. Analyzes system issues and determines a resolution path that fits within service level agreements. Effectively troubleshoots, replicates, and develops technical workarounds or code for issues. Builds Knowledge Base articles that support and facilitate issue resolution. Assists in the design, requirements documentation, analysis, and testing of new and enhanced systems during project development, pilot, and rollout. Provide timely status and consistent progress on assigned initiatives and projects. Ensure support tickets are resolved within the appropriate SLA's, even if they are outside of typical office hours (Monday through Friday, 8am to 5 pm) Resolve obstacles that cause tickets to not being resolved within SLA's. Maintains issue status/resolution information in ticketing database, and provides monthly summary reporting on systemic issues, recommendations, and bottlenecks. Perform root cause analysis as a basic part of supporting the end user computer environment. On call support rotation as assigned Builds strong relationships with stakeholders, subject matter experts, vendors, and team members. Continually seeks opportunities to increase customer satisfaction. Fosters skill development through participation in training, mentoring, and certification programs. Qualifications: Bachelor's degree in computer science, or Information Technology preferred. 2+ years of relevant work experience preferred in IT and/or retail. Excellent analytical, problem solving and organizational skill with the ability to multitask to balance immediate and long/term priorities with highly effective oral and written communication. Possesses excellent interpersonal skills and strong customer focus. Responds promptly and professionally. Our ideal candidate possesses these competencies: Thought Leadership: analyzes issues and solves problems, exhibits critical thinking, improves processes, establishes plans. Results Leadership: executes effectively, achieves, results. People Leadership: communicates effectively, embraces security first mindset. Personal Leadership: develops skills. Work Environment This position operates in a professional office environment. Most work is performed in a temperature-controlled office environment. Travel Travel is primarily local during the business day, although some out-of-area travel may be expected. Must be able to perform duties with or without reasonable accommodation Americans with Disabilities Act (ADA) Jerry's Enterprises, Inc. will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit the store to which you are applying. Equal Employment Opportunity (EEO) In accordance with all requirements of federal, state, and local law, Jerry's Enterprises, Inc. is an Equal Employment Opportunity employer. Jerry's Enterprises, Inc. prohibits discrimination in recruiting, hiring, training, promotion, termination, pay, discipline, transfer, fringe benefits, job training, classification, referral and all other aspects of employment on the basis of age, race, color, creed, religion, national origin, ancestry, sex, pregnancy (including lactation, child birth, or related conditions), physical or mental disability, marital status, familial status, veteran/military status, sexual orientation, gender identity or expression, genetic information, status with regard to public assistance, membership or activity in a local commission or any other status protected by federal, state or local law. Privacy We respect our applicants' privacy. Applicants will be required to provide specific information to complete the application process. The information you provide, unless otherwise specified, will only be used in regard to our employment decision.
Job Description Job Description Job Title: Test Lead (2-3 Year Contract) Location: Columbus, OH Work Model: Remote with required travel to Columbus once every 3 weeks for 3 days onsite Rate: $100-$130/hour depending on experience Contract Term: Immediate start - December 31, 2028 Possibility of Extension: Yes, possibility of extension beyond 2028 Employment Type: W-2 Only Work Authorization: U.S. Citizens Only Green Card holders also eligible; no visa sponsorship available Position Overview We are seeking an experienced Test Lead to support a multi-year Customer Transformation Program focused on modernizing customer service, customer-facing digital capabilities, SAP Service Cloud, omnichannel routing, and related business and technology processes. This role will serve as the testing lead across the full program, supporting both the technology side and business side of testing. The Test Lead will be responsible for defining the overall testing approach, coordinating test planning and execution, managing testing risks and defects, supporting business readiness, and ensuring solutions are validated before major implementation milestones. The first major implementation is targeted for March 2027, with continued program testing and rollout activity expected through 2028. The ideal candidate has strong enterprise testing leadership experience, preferably within customer transformation, SAP Service Cloud / SAP C4C, customer-facing digital platforms, omnichannel routing, or utility environments. Key ResponsibilitiesProgram Test Leadership Serve as the Test Lead for the overall Customer Transformation Program. Lead testing efforts across both technical and business workstreams. Define, manage, and execute the overall test strategy, test plan, testing roadmap, and testing governance approach. Coordinate testing across multiple systems, vendors, business teams, IT teams, and implementation partners. Ensure testing activities align with program timelines, implementation milestones, release plans, and business readiness needs. Provide testing leadership for the first major go-live targeted for March 2027 and subsequent releases through 2028. Test Planning & Governance Develop and maintain program-level test plans, test schedules, test entry and exit criteria, defect management processes, and status reporting. Establish clear testing roles, responsibilities, timelines, dependencies, and escalation paths. Coordinate with project managers, business analysts, solution architects, vendors, and business stakeholders to confirm testing scope and priorities. Lead test readiness reviews, test execution checkpoints, defect triage meetings, and go-live readiness discussions. Ensure testing documentation is clear, complete, traceable, and aligned to approved requirements and solution designs. Monitor testing progress, risks, issues, dependencies, and resource needs across program workstreams. Business and Technical Testing Coordination Coordinate testing across business users, technology teams, system integrators, vendors, and program leadership. Support test planning and execution for technical testing, system integration testing, end-to-end testing, regression testing, user acceptance testing, and business process validation. Ensure test scenarios reflect real business processes, customer journeys, agent workflows, system integrations, and operational impacts. Partner with business stakeholders to define UAT scope, identify test participants, support test script development, and manage business testing execution. Validate that delivered functionality meets business requirements, customer needs, system requirements, and operational expectations. SAP Service Cloud, Digital Front End & Omnichannel Testing Support testing for SAP Service Cloud / SAP C4C capabilities, including customer service processes, case management, customer account views, and service workflows. Coordinate testing for customer-facing digital front-end capabilities, including online customer requests, digital service interactions, and related self-service functionality. Support testing for omnichannel routing capabilities, including call routing, chat routing, IVR entry points, customer requests, and related customer interaction flows. Ensure testing validates end-to-end customer journeys across SAP C4C, digital channels, IVR, routing modules, business processes, and supporting integrations. Partner with technical teams and business SMEs to identify testing gaps tied to customer experience, agent experience, process flow, data quality, and system integration. Defect Management & Issue Resolution Own and manage the defect lifecycle across testing phases. Lead defect triage meetings with IT, vendors, business stakeholders, and project teams. Ensure defects are clearly documented, prioritized, assigned, tracked, retested, and closed. Escalate high-priority defects, blockers, and testing risks that could impact go-live readiness or business operations. Track root causes, recurring issues, testing gaps, and quality trends. Provide leadership with clear visibility into defect status, severity, resolution progress, and go-live risk. Reporting, Communication & Stakeholder Engagement Provide regular testing status updates to program leadership, project teams, business stakeholders, and technology partners. Communicate testing progress, risks, blockers, defects, decisions, and readiness concerns clearly and proactively. Prepare test dashboards, executive summaries, readiness updates, action trackers, and issue logs. Facilitate testing meetings, working sessions, readiness reviews, and stakeholder discussions. Translate testing and technical issues into clear business impacts for non-technical stakeholders. Maintain alignment between business testing expectations and technical delivery timelines. Go-Live Readiness & Post-Deployment Support Support go-live readiness assessments from a testing and quality perspective. Validate that critical defects, open risks, test coverage, business signoffs, and readiness criteria are understood before release decisions. Support implementation readiness, release validation, production smoke testing, and post-deployment stabilization. Partner with program leadership to identify testing risks that could impact customer experience, business operations, or system adoption. Support lessons learned and continuous improvement across testing cycles and future releases. Day-to-Day Responsibilities Build and maintain the program test plan, testing schedule, testing trackers, and status reporting. Coordinate with business, IT, vendors, and program teams on test preparation and execution. Lead test readiness sessions, defect triage meetings, and testing status reviews. Track testing progress across technical testing, SIT, end-to-end testing, regression testing, and UAT. Support SAP C4C, digital front-end, omnichannel, IVR, call routing, chat routing, and customer request testing. Confirm test scenarios and scripts align to business requirements and customer journeys. Manage defect tracking, retesting, prioritization, and escalation. Prepare testing updates for program leadership and key stakeholders. Travel to Columbus once every 3 weeks for 3 days onsite to support program meetings, testing coordination, and stakeholder alignment. Required Qualifications 7+ years of experience in software testing, quality assurance, test management, business testing, or related program delivery roles. Experience leading testing for large enterprise transformation programs. Experience managing both technical testing and business-side testing activities. Strong experience developing test strategies, test plans, test schedules, test scenarios, test scripts, defect management processes, and testing status reports. Experience coordinating SIT, end-to-end testing, regression testing, UAT, go-live readiness, and post-deployment validation. Strong defect management experience, including triage, prioritization, escalation, retesting, and closure. Ability to work across business stakeholders, IT teams, vendors, system integrators, project managers, business analysts, and solution architects. Strong understanding of requirements traceability, test coverage, acceptance criteria, and release readiness. Excellent written and verbal communication skills. Strong facilitation, organization, and stakeholder management skills. Ability to operate in a complex, fast-paced, multi-year program environment. Ability to travel to Columbus, OH once every 3 weeks for 3 onsite days. Preferred Qualifications Experience with SAP Service Cloud / SAP C4C. Experience testing customer service, case management, customer 360, customer account, or service workflow capabilities. Experience with customer-facing digital front-end platforms, including online requests, self-service tools, customer portals, mobile capabilities, or related digital channels. Experience with omnichannel testing, including call routing, chat routing, IVR, IVA, ACD, contact center routing, or customer interaction workflows. Utilities or energy industry experience click apply for full job details
11/13/2026
Full time
Job Description Job Description Job Title: Test Lead (2-3 Year Contract) Location: Columbus, OH Work Model: Remote with required travel to Columbus once every 3 weeks for 3 days onsite Rate: $100-$130/hour depending on experience Contract Term: Immediate start - December 31, 2028 Possibility of Extension: Yes, possibility of extension beyond 2028 Employment Type: W-2 Only Work Authorization: U.S. Citizens Only Green Card holders also eligible; no visa sponsorship available Position Overview We are seeking an experienced Test Lead to support a multi-year Customer Transformation Program focused on modernizing customer service, customer-facing digital capabilities, SAP Service Cloud, omnichannel routing, and related business and technology processes. This role will serve as the testing lead across the full program, supporting both the technology side and business side of testing. The Test Lead will be responsible for defining the overall testing approach, coordinating test planning and execution, managing testing risks and defects, supporting business readiness, and ensuring solutions are validated before major implementation milestones. The first major implementation is targeted for March 2027, with continued program testing and rollout activity expected through 2028. The ideal candidate has strong enterprise testing leadership experience, preferably within customer transformation, SAP Service Cloud / SAP C4C, customer-facing digital platforms, omnichannel routing, or utility environments. Key ResponsibilitiesProgram Test Leadership Serve as the Test Lead for the overall Customer Transformation Program. Lead testing efforts across both technical and business workstreams. Define, manage, and execute the overall test strategy, test plan, testing roadmap, and testing governance approach. Coordinate testing across multiple systems, vendors, business teams, IT teams, and implementation partners. Ensure testing activities align with program timelines, implementation milestones, release plans, and business readiness needs. Provide testing leadership for the first major go-live targeted for March 2027 and subsequent releases through 2028. Test Planning & Governance Develop and maintain program-level test plans, test schedules, test entry and exit criteria, defect management processes, and status reporting. Establish clear testing roles, responsibilities, timelines, dependencies, and escalation paths. Coordinate with project managers, business analysts, solution architects, vendors, and business stakeholders to confirm testing scope and priorities. Lead test readiness reviews, test execution checkpoints, defect triage meetings, and go-live readiness discussions. Ensure testing documentation is clear, complete, traceable, and aligned to approved requirements and solution designs. Monitor testing progress, risks, issues, dependencies, and resource needs across program workstreams. Business and Technical Testing Coordination Coordinate testing across business users, technology teams, system integrators, vendors, and program leadership. Support test planning and execution for technical testing, system integration testing, end-to-end testing, regression testing, user acceptance testing, and business process validation. Ensure test scenarios reflect real business processes, customer journeys, agent workflows, system integrations, and operational impacts. Partner with business stakeholders to define UAT scope, identify test participants, support test script development, and manage business testing execution. Validate that delivered functionality meets business requirements, customer needs, system requirements, and operational expectations. SAP Service Cloud, Digital Front End & Omnichannel Testing Support testing for SAP Service Cloud / SAP C4C capabilities, including customer service processes, case management, customer account views, and service workflows. Coordinate testing for customer-facing digital front-end capabilities, including online customer requests, digital service interactions, and related self-service functionality. Support testing for omnichannel routing capabilities, including call routing, chat routing, IVR entry points, customer requests, and related customer interaction flows. Ensure testing validates end-to-end customer journeys across SAP C4C, digital channels, IVR, routing modules, business processes, and supporting integrations. Partner with technical teams and business SMEs to identify testing gaps tied to customer experience, agent experience, process flow, data quality, and system integration. Defect Management & Issue Resolution Own and manage the defect lifecycle across testing phases. Lead defect triage meetings with IT, vendors, business stakeholders, and project teams. Ensure defects are clearly documented, prioritized, assigned, tracked, retested, and closed. Escalate high-priority defects, blockers, and testing risks that could impact go-live readiness or business operations. Track root causes, recurring issues, testing gaps, and quality trends. Provide leadership with clear visibility into defect status, severity, resolution progress, and go-live risk. Reporting, Communication & Stakeholder Engagement Provide regular testing status updates to program leadership, project teams, business stakeholders, and technology partners. Communicate testing progress, risks, blockers, defects, decisions, and readiness concerns clearly and proactively. Prepare test dashboards, executive summaries, readiness updates, action trackers, and issue logs. Facilitate testing meetings, working sessions, readiness reviews, and stakeholder discussions. Translate testing and technical issues into clear business impacts for non-technical stakeholders. Maintain alignment between business testing expectations and technical delivery timelines. Go-Live Readiness & Post-Deployment Support Support go-live readiness assessments from a testing and quality perspective. Validate that critical defects, open risks, test coverage, business signoffs, and readiness criteria are understood before release decisions. Support implementation readiness, release validation, production smoke testing, and post-deployment stabilization. Partner with program leadership to identify testing risks that could impact customer experience, business operations, or system adoption. Support lessons learned and continuous improvement across testing cycles and future releases. Day-to-Day Responsibilities Build and maintain the program test plan, testing schedule, testing trackers, and status reporting. Coordinate with business, IT, vendors, and program teams on test preparation and execution. Lead test readiness sessions, defect triage meetings, and testing status reviews. Track testing progress across technical testing, SIT, end-to-end testing, regression testing, and UAT. Support SAP C4C, digital front-end, omnichannel, IVR, call routing, chat routing, and customer request testing. Confirm test scenarios and scripts align to business requirements and customer journeys. Manage defect tracking, retesting, prioritization, and escalation. Prepare testing updates for program leadership and key stakeholders. Travel to Columbus once every 3 weeks for 3 days onsite to support program meetings, testing coordination, and stakeholder alignment. Required Qualifications 7+ years of experience in software testing, quality assurance, test management, business testing, or related program delivery roles. Experience leading testing for large enterprise transformation programs. Experience managing both technical testing and business-side testing activities. Strong experience developing test strategies, test plans, test schedules, test scenarios, test scripts, defect management processes, and testing status reports. Experience coordinating SIT, end-to-end testing, regression testing, UAT, go-live readiness, and post-deployment validation. Strong defect management experience, including triage, prioritization, escalation, retesting, and closure. Ability to work across business stakeholders, IT teams, vendors, system integrators, project managers, business analysts, and solution architects. Strong understanding of requirements traceability, test coverage, acceptance criteria, and release readiness. Excellent written and verbal communication skills. Strong facilitation, organization, and stakeholder management skills. Ability to operate in a complex, fast-paced, multi-year program environment. Ability to travel to Columbus, OH once every 3 weeks for 3 onsite days. Preferred Qualifications Experience with SAP Service Cloud / SAP C4C. Experience testing customer service, case management, customer 360, customer account, or service workflow capabilities. Experience with customer-facing digital front-end platforms, including online requests, self-service tools, customer portals, mobile capabilities, or related digital channels. Experience with omnichannel testing, including call routing, chat routing, IVR, IVA, ACD, contact center routing, or customer interaction workflows. Utilities or energy industry experience click apply for full job details
The Systems Analyst (SA) is responsible for providing technical support and systems analysis for corporate and store systems via remote access, email, phone, or on-site visits. Support consists of consulting with end users to document their issues, requirements, and circumstances in the ticketing system, diagnosing issues, determining the best resolution path, and ensuring that their issues are resolved within our defined Service Level Agreements (SLA). The SA is responsible for collecting and resolving ticket data and issues from third-party vendor partners, analyzing data, identifying trends for systemic problem resolution, and attending vendor ticket reviews. The SA performs monthly analysis of issues and provide summary reports to leadership for review. Reports to: IT Director, Business Systems Location: Corporate Office - Edina, MN Classification: Full Time, Exempt Rate of Pay: $63,000 - $70,000, based on experience Hours: Monday - Friday with occasional evening and weekend work required. Eligible for hybrid work. Jerry's work perks: Health / Vision / Dental Insurance Paid Time Off 401K + match Store Discount Hybrid work schedule, 2 days remote and 3 days in office Essential Functions: Understand core business process capabilities, functions, services, and applications. Provide technical support to end users regarding the resolution of software, hardware, and integration point issues. Analyzes system issues and determines a resolution path that fits within service level agreements. Effectively troubleshoots, replicates, and develops technical workarounds or code for issues. Builds Knowledge Base articles that support and facilitate issue resolution. Assists in the design, requirements documentation, analysis, and testing of new and enhanced systems during project development, pilot, and rollout. Provide timely status and consistent progress on assigned initiatives and projects. Ensure support tickets are resolved within the appropriate SLA's, even if they are outside of typical office hours (Monday through Friday, 8am to 5 pm) Resolve obstacles that cause tickets to not being resolved within SLA's. Maintains issue status/resolution information in ticketing database, and provides monthly summary reporting on systemic issues, recommendations, and bottlenecks. Perform root cause analysis as a basic part of supporting the end user computer environment. On call support rotation as assigned Builds strong relationships with stakeholders, subject matter experts, vendors, and team members. Continually seeks opportunities to increase customer satisfaction. Fosters skill development through participation in training, mentoring, and certification programs. Qualifications: Bachelor's degree in computer science, or Information Technology preferred. 2+ years of relevant work experience preferred in IT and/or retail. Excellent analytical, problem solving and organizational skill with the ability to multitask to balance immediate and long/term priorities with highly effective oral and written communication. Possesses excellent interpersonal skills and strong customer focus. Responds promptly and professionally. Our ideal candidate possesses these competencies: Thought Leadership: analyzes issues and solves problems, exhibits critical thinking, improves processes, establishes plans. Results Leadership: executes effectively, achieves, results. People Leadership: communicates effectively, embraces security first mindset. Personal Leadership: develops skills. Work Environment This position operates in a professional office environment. Most work is performed in a temperature-controlled office environment. Travel Travel is primarily local during the business day, although some out-of-area travel may be expected. Must be able to perform duties with or without reasonable accommodation Americans with Disabilities Act (ADA) Jerry's Enterprises, Inc. will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit the store to which you are applying. Equal Employment Opportunity (EEO) In accordance with all requirements of federal, state, and local law, Jerry's Enterprises, Inc. is an Equal Employment Opportunity employer. Jerry's Enterprises, Inc. prohibits discrimination in recruiting, hiring, training, promotion, termination, pay, discipline, transfer, fringe benefits, job training, classification, referral and all other aspects of employment on the basis of age, race, color, creed, religion, national origin, ancestry, sex, pregnancy (including lactation, child birth, or related conditions), physical or mental disability, marital status, familial status, veteran/military status, sexual orientation, gender identity or expression, genetic information, status with regard to public assistance, membership or activity in a local commission or any other status protected by federal, state or local law. Privacy We respect our applicants' privacy. Applicants will be required to provide specific information to complete the application process. The information you provide, unless otherwise specified, will only be used in regard to our employment decision.
11/13/2026
Full time
The Systems Analyst (SA) is responsible for providing technical support and systems analysis for corporate and store systems via remote access, email, phone, or on-site visits. Support consists of consulting with end users to document their issues, requirements, and circumstances in the ticketing system, diagnosing issues, determining the best resolution path, and ensuring that their issues are resolved within our defined Service Level Agreements (SLA). The SA is responsible for collecting and resolving ticket data and issues from third-party vendor partners, analyzing data, identifying trends for systemic problem resolution, and attending vendor ticket reviews. The SA performs monthly analysis of issues and provide summary reports to leadership for review. Reports to: IT Director, Business Systems Location: Corporate Office - Edina, MN Classification: Full Time, Exempt Rate of Pay: $63,000 - $70,000, based on experience Hours: Monday - Friday with occasional evening and weekend work required. Eligible for hybrid work. Jerry's work perks: Health / Vision / Dental Insurance Paid Time Off 401K + match Store Discount Hybrid work schedule, 2 days remote and 3 days in office Essential Functions: Understand core business process capabilities, functions, services, and applications. Provide technical support to end users regarding the resolution of software, hardware, and integration point issues. Analyzes system issues and determines a resolution path that fits within service level agreements. Effectively troubleshoots, replicates, and develops technical workarounds or code for issues. Builds Knowledge Base articles that support and facilitate issue resolution. Assists in the design, requirements documentation, analysis, and testing of new and enhanced systems during project development, pilot, and rollout. Provide timely status and consistent progress on assigned initiatives and projects. Ensure support tickets are resolved within the appropriate SLA's, even if they are outside of typical office hours (Monday through Friday, 8am to 5 pm) Resolve obstacles that cause tickets to not being resolved within SLA's. Maintains issue status/resolution information in ticketing database, and provides monthly summary reporting on systemic issues, recommendations, and bottlenecks. Perform root cause analysis as a basic part of supporting the end user computer environment. On call support rotation as assigned Builds strong relationships with stakeholders, subject matter experts, vendors, and team members. Continually seeks opportunities to increase customer satisfaction. Fosters skill development through participation in training, mentoring, and certification programs. Qualifications: Bachelor's degree in computer science, or Information Technology preferred. 2+ years of relevant work experience preferred in IT and/or retail. Excellent analytical, problem solving and organizational skill with the ability to multitask to balance immediate and long/term priorities with highly effective oral and written communication. Possesses excellent interpersonal skills and strong customer focus. Responds promptly and professionally. Our ideal candidate possesses these competencies: Thought Leadership: analyzes issues and solves problems, exhibits critical thinking, improves processes, establishes plans. Results Leadership: executes effectively, achieves, results. People Leadership: communicates effectively, embraces security first mindset. Personal Leadership: develops skills. Work Environment This position operates in a professional office environment. Most work is performed in a temperature-controlled office environment. Travel Travel is primarily local during the business day, although some out-of-area travel may be expected. Must be able to perform duties with or without reasonable accommodation Americans with Disabilities Act (ADA) Jerry's Enterprises, Inc. will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit the store to which you are applying. Equal Employment Opportunity (EEO) In accordance with all requirements of federal, state, and local law, Jerry's Enterprises, Inc. is an Equal Employment Opportunity employer. Jerry's Enterprises, Inc. prohibits discrimination in recruiting, hiring, training, promotion, termination, pay, discipline, transfer, fringe benefits, job training, classification, referral and all other aspects of employment on the basis of age, race, color, creed, religion, national origin, ancestry, sex, pregnancy (including lactation, child birth, or related conditions), physical or mental disability, marital status, familial status, veteran/military status, sexual orientation, gender identity or expression, genetic information, status with regard to public assistance, membership or activity in a local commission or any other status protected by federal, state or local law. Privacy We respect our applicants' privacy. Applicants will be required to provide specific information to complete the application process. The information you provide, unless otherwise specified, will only be used in regard to our employment decision.
Job Description Job Description Junior Java Full Stack Developer Build, Deploy, and Get Noticed If you know how to code but are not getting callbacks, the problem may not be your ability it may be your job-market readiness. Employers are looking for junior full-stack developers who can do more than complete assignments. They want candidates who can design APIs, connect databases, understand frontend and backend workflows, use Git, and talk confidently about how their applications work. SynergisticIT is seeking candidates interested in Java full-stack development, Spring Boot, React or JavaScript, REST APIs, SQL, microservices, cloud fundamentals, and DevOps basics. This posting is ideal for candidates who want to build a strong foundation in enterprise-style development and become more competitive for entry-level and junior developer roles. Since 2010, we've helped thousands of candidates land full-time jobs at tech leaders like Google, Apple, PayPal, Visa, Western Union, Wells Fargo, Client, Paypal, Banking, Wayfair, Client, Client and hundreds more with Job offers of $95k to $154k. Synergisticit focuses on closing the gap between your tech skills and what employers want now. Currently, We are looking for entry-level software programmers, Java Full stack developers, Python/Java developers, Data analysts/Data Engineers/ Data Scientists, Machine Learning engineers for full time positions with clients. We Focus on Java /Full stack/Devops and Data Science /Data Engineers/Data analysts/BI Analysts/ Machine learning/AI candidates Ideal Candidates: Recent grads in CS, Engineering, Math, or Statistics with limited or no job experience Jobseekers who had layoffs due to Downsizing and want to get in demand tech stack Professionals seeking a career switch to tech Candidates with career gaps or lacking real-world experience Individuals looking to boost their skill portfolio for better job prospects Computer Science grads with limited or no job experience Students who recently finished their Bachelor's or Master's programs Those struggling to land interviews despite having experience please read our blogs Why do Tech Companies not Hire recent Computer Science Graduates -tech-companies-dont-hire-recent-cs-graduates/ Technical Skills or Experience? Which one is important to get a Job? -skill-or-experience-which-one-is-more-important-for-a-jobseeker/ Please check below links: Synergisticit Industry Event videos (OCW, JavaOne, Gartner data Analytics): USA Today feature Explore JOPP: Contact: -us/ SynergisticIT JOPP is useful because it helps candidates move from scattered learning to a structured job-placement-focused process. Instead of simply collecting certificates or watching tutorials, candidates can focus on employer-aligned skills, stronger projects, interview readiness, and better resume presentation. Take the next step toward becoming a job-ready Java full-stack developer Contact us Please note: Resume databases are shared with clients and interested clients will reach out directly if they find a qualified candidate for their req. Resume submissions may be shared with our JOPP team database also. Please unsubscribe if contacted or if you don't want to be contacted please don't submit your resume.
11/12/2026
Full time
Job Description Job Description Junior Java Full Stack Developer Build, Deploy, and Get Noticed If you know how to code but are not getting callbacks, the problem may not be your ability it may be your job-market readiness. Employers are looking for junior full-stack developers who can do more than complete assignments. They want candidates who can design APIs, connect databases, understand frontend and backend workflows, use Git, and talk confidently about how their applications work. SynergisticIT is seeking candidates interested in Java full-stack development, Spring Boot, React or JavaScript, REST APIs, SQL, microservices, cloud fundamentals, and DevOps basics. This posting is ideal for candidates who want to build a strong foundation in enterprise-style development and become more competitive for entry-level and junior developer roles. Since 2010, we've helped thousands of candidates land full-time jobs at tech leaders like Google, Apple, PayPal, Visa, Western Union, Wells Fargo, Client, Paypal, Banking, Wayfair, Client, Client and hundreds more with Job offers of $95k to $154k. Synergisticit focuses on closing the gap between your tech skills and what employers want now. Currently, We are looking for entry-level software programmers, Java Full stack developers, Python/Java developers, Data analysts/Data Engineers/ Data Scientists, Machine Learning engineers for full time positions with clients. We Focus on Java /Full stack/Devops and Data Science /Data Engineers/Data analysts/BI Analysts/ Machine learning/AI candidates Ideal Candidates: Recent grads in CS, Engineering, Math, or Statistics with limited or no job experience Jobseekers who had layoffs due to Downsizing and want to get in demand tech stack Professionals seeking a career switch to tech Candidates with career gaps or lacking real-world experience Individuals looking to boost their skill portfolio for better job prospects Computer Science grads with limited or no job experience Students who recently finished their Bachelor's or Master's programs Those struggling to land interviews despite having experience please read our blogs Why do Tech Companies not Hire recent Computer Science Graduates -tech-companies-dont-hire-recent-cs-graduates/ Technical Skills or Experience? Which one is important to get a Job? -skill-or-experience-which-one-is-more-important-for-a-jobseeker/ Please check below links: Synergisticit Industry Event videos (OCW, JavaOne, Gartner data Analytics): USA Today feature Explore JOPP: Contact: -us/ SynergisticIT JOPP is useful because it helps candidates move from scattered learning to a structured job-placement-focused process. Instead of simply collecting certificates or watching tutorials, candidates can focus on employer-aligned skills, stronger projects, interview readiness, and better resume presentation. Take the next step toward becoming a job-ready Java full-stack developer Contact us Please note: Resume databases are shared with clients and interested clients will reach out directly if they find a qualified candidate for their req. Resume submissions may be shared with our JOPP team database also. Please unsubscribe if contacted or if you don't want to be contacted please don't submit your resume.
Job Description Job Description Genesis10 is currently seeking a Senior Innovation Software Engineer for a Contract-to-Hire opportunity. This position can work hybrid or can work remotely in the footprint locations of Columbus, OH; Minnetonka, MN; Atlanta, GA: Dallas, TX; Detroit, MI; Chicago, IL; Charlotte, NC; Birmingham, AL; Tupelo, MS; Pittsburgh, PA; Cleveland, OH; Akron, OH and Cincinnati, OH. Compensation: $64.00 - $72.00 per hour, W2, based on qualifications + potential for bonus Position Overview: This role focuses on the high-velocity development of innovation solutions, with a strong emphasis on building and deploying AI-enabled and agentic applications within Google Cloud. The Senior Innovation Software Engineer will lead the development of applications, APIs, workflow automations, integrations, and agent-based solutions that demonstrate clear business value. This individual will partner closely across the Innovation team to develop end-to-end high-quality solutions using Vertex AI or Comparable: Vertex AI strongly preferred. Comparable experience with AWS Bedrock, Microsoft Azure AI Foundry, or Palantir AIP, Gemini, and modern agent frameworks while ensuring solutions are secure, testable, observable, and ready for broader reuse and production deployment. Key Responsibilities: Lead the development of prototypes, proof-of-concept solutions, and production-ready applications to validate new ideas and technologies, with emphasis on building working applications end-to-end Design and implement APIs, backend services, workflow automations, UI experiences, and agent-based solutions to support innovation use cases Build and deploy AI-enabled application capabilities using Google Cloud technologies, including Vertex AI or Comparable: Vertex AI strongly preferred. Comparable experience with AWS Bedrock, Microsoft Azure AI Foundry, or Palantir AIP and Gemini Design and implement agentic and multi-agent workflows using frameworks such as Google ADK, Agent Engine, LangGraph, or equivalent technologies Deploy and operate AI-enabled applications and agent services using Google Cloud deployment patterns, ideally including Cloud Run, CI/CD, environment configuration, monitoring, logging, and observability Design or integrate with AI gateways and model-proxy layers supporting model routing, authentication, access controls, guardrails, and model governance Implement grounding and Retrieval-Augmented Generation (RAG) solutions using Vertex AI Search / Discovery Engine or comparable enterprise retrieval and grounding technologies Support AI governance, including token usage, model consumption, cost management, access controls, security guardrails, and responsible model usage Experiment with, develop, and implement emerging technology solutions and translate them into working, scalable solutions Develop and maintain rapid development patterns for innovation solutions, including starter kits, reusable components, internal demos, and implementation playbooks Integrate solutions with enterprise systems as needed, including identity/access, data sources, eventing, internal services, and security controls, partnering with architecture and platform stakeholders Evaluate emerging tools and frameworks that improve engineering velocity, AI orchestration, security, reliability, and quality Operate with limited supervision, proactively defining tasks, making progress visible, and driving solutions from concept through deployment Primary Requirements: Bachelor's degree in Computer Science, Information Technology, Engineering or a related technical field 8+ years of experience in software engineering, application development, and end-to-end innovative solution delivery Demonstrated hands-on software development experience building full-stack applications end-to-end such as APIs, back-end applications, and UIs Strong hands-on Google Cloud development experience with demonstrated experience deploying applications or AI solutions within GCP Production experience implementing AI-enabled applications using Vertex AI or Comparable: Vertex AI strongly preferred. Comparable experience with AWS Bedrock, Microsoft Azure AI Foundry, or Palantir AIP and Gemini; experience should extend beyond using Gemini or other GenAI tools solely as coding assistants Hands-on experience building and deploying agentic or multi-agent solutions using frameworks such as Google ADK, Agent Engine, LangGraph, or comparable agent orchestration frameworks Strong experience integrating models and AI services into production applications in a hands-on capacity Experience deploying cloud-native applications and AI services, preferably using Google Cloud Run Comfort working in a fast-paced environment, progressing despite ambiguity and ability to independently lead development workstreams from concept to execution Clear, structured verbal and written communication skills; collaborative and proactive working style Desired Skills: Strong full-stack experience across backend applications, APIs, integrations, and functional UI development Experience designing or integrating with an AI gateway, LLM gateway, or model-proxy platform, including model routing, authentication, access controls, and guardrails Experience implementing AI safety and security controls using Model Armor or comparable technologies Experience managing token usage, model consumption, observability, and AI-related cost governance Experience implementing grounding/RAG solutions using Vertex AI Search / Discovery Engine or comparable enterprise retrieval platforms Strong hands-on development experience using modern programming languages and frameworks such as Java, Python, TypeScript/JavaScript, or similar Experience with containerization, CI/CD, cloud-native deployment patterns, and operating applications within enterprise environments Experience building automation solutions, including workflow engines, scripting, web automation, and system-to-system integrations Experience deploying applications within regulated or highly controlled environments, including exposure to VPC Service Controls (VPC-SC), private networking, DLP, secure coding practices, and application security Experience with AWS Bedrock, Azure OpenAI, or comparable AI platforms is beneficial when combined with demonstrated hands-on Google Cloud AI deployment experience Proven track record of delivering innovative solutions using emerging technologies, with focus on rapid experimentation, production implementation, and measurable outcomes If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
11/12/2026
Full time
Job Description Job Description Genesis10 is currently seeking a Senior Innovation Software Engineer for a Contract-to-Hire opportunity. This position can work hybrid or can work remotely in the footprint locations of Columbus, OH; Minnetonka, MN; Atlanta, GA: Dallas, TX; Detroit, MI; Chicago, IL; Charlotte, NC; Birmingham, AL; Tupelo, MS; Pittsburgh, PA; Cleveland, OH; Akron, OH and Cincinnati, OH. Compensation: $64.00 - $72.00 per hour, W2, based on qualifications + potential for bonus Position Overview: This role focuses on the high-velocity development of innovation solutions, with a strong emphasis on building and deploying AI-enabled and agentic applications within Google Cloud. The Senior Innovation Software Engineer will lead the development of applications, APIs, workflow automations, integrations, and agent-based solutions that demonstrate clear business value. This individual will partner closely across the Innovation team to develop end-to-end high-quality solutions using Vertex AI or Comparable: Vertex AI strongly preferred. Comparable experience with AWS Bedrock, Microsoft Azure AI Foundry, or Palantir AIP, Gemini, and modern agent frameworks while ensuring solutions are secure, testable, observable, and ready for broader reuse and production deployment. Key Responsibilities: Lead the development of prototypes, proof-of-concept solutions, and production-ready applications to validate new ideas and technologies, with emphasis on building working applications end-to-end Design and implement APIs, backend services, workflow automations, UI experiences, and agent-based solutions to support innovation use cases Build and deploy AI-enabled application capabilities using Google Cloud technologies, including Vertex AI or Comparable: Vertex AI strongly preferred. Comparable experience with AWS Bedrock, Microsoft Azure AI Foundry, or Palantir AIP and Gemini Design and implement agentic and multi-agent workflows using frameworks such as Google ADK, Agent Engine, LangGraph, or equivalent technologies Deploy and operate AI-enabled applications and agent services using Google Cloud deployment patterns, ideally including Cloud Run, CI/CD, environment configuration, monitoring, logging, and observability Design or integrate with AI gateways and model-proxy layers supporting model routing, authentication, access controls, guardrails, and model governance Implement grounding and Retrieval-Augmented Generation (RAG) solutions using Vertex AI Search / Discovery Engine or comparable enterprise retrieval and grounding technologies Support AI governance, including token usage, model consumption, cost management, access controls, security guardrails, and responsible model usage Experiment with, develop, and implement emerging technology solutions and translate them into working, scalable solutions Develop and maintain rapid development patterns for innovation solutions, including starter kits, reusable components, internal demos, and implementation playbooks Integrate solutions with enterprise systems as needed, including identity/access, data sources, eventing, internal services, and security controls, partnering with architecture and platform stakeholders Evaluate emerging tools and frameworks that improve engineering velocity, AI orchestration, security, reliability, and quality Operate with limited supervision, proactively defining tasks, making progress visible, and driving solutions from concept through deployment Primary Requirements: Bachelor's degree in Computer Science, Information Technology, Engineering or a related technical field 8+ years of experience in software engineering, application development, and end-to-end innovative solution delivery Demonstrated hands-on software development experience building full-stack applications end-to-end such as APIs, back-end applications, and UIs Strong hands-on Google Cloud development experience with demonstrated experience deploying applications or AI solutions within GCP Production experience implementing AI-enabled applications using Vertex AI or Comparable: Vertex AI strongly preferred. Comparable experience with AWS Bedrock, Microsoft Azure AI Foundry, or Palantir AIP and Gemini; experience should extend beyond using Gemini or other GenAI tools solely as coding assistants Hands-on experience building and deploying agentic or multi-agent solutions using frameworks such as Google ADK, Agent Engine, LangGraph, or comparable agent orchestration frameworks Strong experience integrating models and AI services into production applications in a hands-on capacity Experience deploying cloud-native applications and AI services, preferably using Google Cloud Run Comfort working in a fast-paced environment, progressing despite ambiguity and ability to independently lead development workstreams from concept to execution Clear, structured verbal and written communication skills; collaborative and proactive working style Desired Skills: Strong full-stack experience across backend applications, APIs, integrations, and functional UI development Experience designing or integrating with an AI gateway, LLM gateway, or model-proxy platform, including model routing, authentication, access controls, and guardrails Experience implementing AI safety and security controls using Model Armor or comparable technologies Experience managing token usage, model consumption, observability, and AI-related cost governance Experience implementing grounding/RAG solutions using Vertex AI Search / Discovery Engine or comparable enterprise retrieval platforms Strong hands-on development experience using modern programming languages and frameworks such as Java, Python, TypeScript/JavaScript, or similar Experience with containerization, CI/CD, cloud-native deployment patterns, and operating applications within enterprise environments Experience building automation solutions, including workflow engines, scripting, web automation, and system-to-system integrations Experience deploying applications within regulated or highly controlled environments, including exposure to VPC Service Controls (VPC-SC), private networking, DLP, secure coding practices, and application security Experience with AWS Bedrock, Azure OpenAI, or comparable AI platforms is beneficial when combined with demonstrated hands-on Google Cloud AI deployment experience Proven track record of delivering innovative solutions using emerging technologies, with focus on rapid experimentation, production implementation, and measurable outcomes If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description Job Description Join Sky Solutions, LLC - Pioneering Digital Transformation Excellence! Sky Solutions is a trusted partner in government contracting, empowering federal agencies with cutting-edge IT solutions. Our expertise spans AI-first enablement, delivering innovative solutions and advanced cybersecurity, fortifying digital ecosystems against emerging threats and digital transformation through low-code/no-code development, cloud solutions, and agile methodologies. We simplify complex processes and deliver breakthrough results for federal clients across healthcare, financial services, and national security. Job Title: Test Lead - Salesforce Health Cloud Location: Tysons Corner, VA (Hybrid / Remote) Employment Type: Full-time Position Overview We are seeking an experienced Test Lead with strong Salesforce Health Cloud experience to lead testing activities across enterprise applications and integrations. The ideal candidate will have hands-on experience with test automation, test management processes, test execution tracking, and quality reporting. This role requires strong communication skills and the ability to coordinate effectively with development, business, and project teams. Key Responsibilities Lead end-to-end testing activities for Salesforce Health Cloud and related applications, integrations, and workflows. Develop and execute comprehensive test strategies, test plans, test scenarios, and test cases. Manage functional, integration, regression, system, and user acceptance testing activities. Establish and manage test automation processes and identify opportunities to improve automation coverage. Manage the complete test management lifecycle , including test planning, execution, defect tracking, reporting, and closure. Manage test execution results and provide regular test dashboards and quality status reports to project and leadership teams. Use Zephyr (Jira plug-in) to manage test cases, test cycles, execution results, defects, and testing progress. Track testing metrics, risks, issues, dependencies, and overall quality status. Collaborate closely with developers, business analysts, product owners, and project managers to ensure requirements are adequately tested. Identify testing risks and recommend mitigation strategies. Ensure testing activities follow established quality standards, processes, and documentation requirements. Communicate testing progress, results, risks, and recommendations clearly to both technical and non-technical stakeholders. Required Qualifications 7+ years of experience in software quality assurance and testing, with experience leading testing teams or complex testing initiatives. Hands-on experience testing Salesforce Health Cloud in an enterprise environment. Strong experience with test automation frameworks and automated testing practices. Strong understanding of test management processes and QA methodologies . Experience managing test execution, results, defects, and testing metrics. Hands-on experience with Zephyr for Jira or similar test management tools. Experience creating and managing test dashboards, reports, and execution metrics . Strong knowledge of Agile/Scrum software development methodologies. Excellent written and verbal communication and stakeholder management skills . Strong analytical, problem-solving, and organizational skills. Preferred Qualifications Salesforce certifications related to Health Cloud, Administrator, or Platform. Experience with Salesforce integrations and APIs. Experience with CI/CD and automated testing integration. Experience working in healthcare or other highly regulated environments. Experience leading distributed or cross-functional QA teams. Familiarity with Jira and enterprise defect management processes. Compensation : The expected compensation range for this position is $90,000 - $140,000 annually. Compensation is determined in good faith and may vary based on job-related factors, including relevant experience, skills, education, certifications, clearance level, labor category alignment, contract requirements, work location, internal equity, and business needs. The posted range reflects the Sky's reasonable estimate at the time of posting and does not guarantee a specific salary or rate. Final compensation will be determined based on the selected candidate's qualifications and applicable contractual and business considerations. Sky Solutions Benefits & Culture at a Glance Healthcare & Wellness Medical, dental, and vision coverage tailored to your needs. Supplemental options like life insurance, disability, HSA/FSA available. Time Off & Work-Life Balance Starting at 15 PTO days per year, increasing with tenure. Plus 11 paid holidays to recharge and spend time with loved ones. Professional Growth & Development Annual education stipend. Access to thousands of online courses. Formal mentorship programs for career advancement. Inclusive Culture "One Team" mentality focused on collaboration and belonging. Recognized as a Great Place to Work for six years straight. To learn more about life at Sky Solutions, visit our Careers page: Careers - Sky Solutions At Sky Solutions, LLC, we welcome applications from all qualified candidates who share our vision and values.
11/12/2026
Full time
Job Description Job Description Join Sky Solutions, LLC - Pioneering Digital Transformation Excellence! Sky Solutions is a trusted partner in government contracting, empowering federal agencies with cutting-edge IT solutions. Our expertise spans AI-first enablement, delivering innovative solutions and advanced cybersecurity, fortifying digital ecosystems against emerging threats and digital transformation through low-code/no-code development, cloud solutions, and agile methodologies. We simplify complex processes and deliver breakthrough results for federal clients across healthcare, financial services, and national security. Job Title: Test Lead - Salesforce Health Cloud Location: Tysons Corner, VA (Hybrid / Remote) Employment Type: Full-time Position Overview We are seeking an experienced Test Lead with strong Salesforce Health Cloud experience to lead testing activities across enterprise applications and integrations. The ideal candidate will have hands-on experience with test automation, test management processes, test execution tracking, and quality reporting. This role requires strong communication skills and the ability to coordinate effectively with development, business, and project teams. Key Responsibilities Lead end-to-end testing activities for Salesforce Health Cloud and related applications, integrations, and workflows. Develop and execute comprehensive test strategies, test plans, test scenarios, and test cases. Manage functional, integration, regression, system, and user acceptance testing activities. Establish and manage test automation processes and identify opportunities to improve automation coverage. Manage the complete test management lifecycle , including test planning, execution, defect tracking, reporting, and closure. Manage test execution results and provide regular test dashboards and quality status reports to project and leadership teams. Use Zephyr (Jira plug-in) to manage test cases, test cycles, execution results, defects, and testing progress. Track testing metrics, risks, issues, dependencies, and overall quality status. Collaborate closely with developers, business analysts, product owners, and project managers to ensure requirements are adequately tested. Identify testing risks and recommend mitigation strategies. Ensure testing activities follow established quality standards, processes, and documentation requirements. Communicate testing progress, results, risks, and recommendations clearly to both technical and non-technical stakeholders. Required Qualifications 7+ years of experience in software quality assurance and testing, with experience leading testing teams or complex testing initiatives. Hands-on experience testing Salesforce Health Cloud in an enterprise environment. Strong experience with test automation frameworks and automated testing practices. Strong understanding of test management processes and QA methodologies . Experience managing test execution, results, defects, and testing metrics. Hands-on experience with Zephyr for Jira or similar test management tools. Experience creating and managing test dashboards, reports, and execution metrics . Strong knowledge of Agile/Scrum software development methodologies. Excellent written and verbal communication and stakeholder management skills . Strong analytical, problem-solving, and organizational skills. Preferred Qualifications Salesforce certifications related to Health Cloud, Administrator, or Platform. Experience with Salesforce integrations and APIs. Experience with CI/CD and automated testing integration. Experience working in healthcare or other highly regulated environments. Experience leading distributed or cross-functional QA teams. Familiarity with Jira and enterprise defect management processes. Compensation : The expected compensation range for this position is $90,000 - $140,000 annually. Compensation is determined in good faith and may vary based on job-related factors, including relevant experience, skills, education, certifications, clearance level, labor category alignment, contract requirements, work location, internal equity, and business needs. The posted range reflects the Sky's reasonable estimate at the time of posting and does not guarantee a specific salary or rate. Final compensation will be determined based on the selected candidate's qualifications and applicable contractual and business considerations. Sky Solutions Benefits & Culture at a Glance Healthcare & Wellness Medical, dental, and vision coverage tailored to your needs. Supplemental options like life insurance, disability, HSA/FSA available. Time Off & Work-Life Balance Starting at 15 PTO days per year, increasing with tenure. Plus 11 paid holidays to recharge and spend time with loved ones. Professional Growth & Development Annual education stipend. Access to thousands of online courses. Formal mentorship programs for career advancement. Inclusive Culture "One Team" mentality focused on collaboration and belonging. Recognized as a Great Place to Work for six years straight. To learn more about life at Sky Solutions, visit our Careers page: Careers - Sky Solutions At Sky Solutions, LLC, we welcome applications from all qualified candidates who share our vision and values.
Job Description Job Description Job Description:Bill Rate: $ 60.00 Location: Remote Duration: 6 month Role Title: Parloa QA Automation lead Description: "Strong experience in QA, functional testing, and test automation. Hands-on experience with automation tools/frameworks Experience validating complex end-to-end workflows. Ability to design automated tests for dynamic and non-deterministic AI responses. Strong analytical skills for validating prompts, conversational flows, and expected outcomes." SKILLS_REQUIRED " We are looking for a QA Engineer to support the testing of AI-based voice agents. The resource will be responsible for validating end-to-end voice workflows, AI responses, prompt-driven interactions, and integrations. The role will involve both manual testing and test automation, with a strong focus on identifying opportunities to automate AI voice and conversational workflows. Key Responsibilities Validate end-to-end AI voice agent workflows across different business scenarios. Perform functional, integration, regression, and end-to-end testing. Validate prompt workflows, including different user inputs, conversational paths, and expected AI responses. Test voice interactions for correct workflow execution and response handling. Create and execute test scenarios covering positive, negative, and edge-case conversations. Identify opportunities to automate voice-agent and prompt-based testing. Design and maintain automated test scripts/frameworks for repeatable AI voice workflows. Validate integrations between the AI voice platform and dependent applications/services. Analyze failures and work closely with development and AI teams to identify defects. Support continuous improvement of the QA approach as AI voice capabilities evolve." EXPERIENCE_RANGE_IN_REQUIRED_SKILLS 8 to 10 Role Descriptions: Candidate must have experience in Parloa Testing/IVR Testing will be considered for this position.Analyze business and functional requirements for AI/voice bot applications.Prepare test scenarios test cases and test data.Perform functional testing of voice and chat conversations.Validate conversational flows intents entities and dialog management.Conduct end-to-end testing across integrated systems and APIs.Perform regression smoke and sanity testing for new releases.Verify speech recognition accuracy and response quality.Test multi-language and multi-channel customer interactions.Identify log track and retest defects using defect management tools (JIRA/Azure DevOps).Validate integrations with CRM backend systems and third-party services.Execute negative boundary and usability test cases.Ensure compliance with business security and accessibility requirements.Collaborate with Business Analysts Developers and Product Owners to resolve issues.Prepare test execution reports and provide release readiness status.Support UAT and production validation activities. Essential Skills: Analyze business and functional requirements for AI/voice bot applications.Prepare test scenarios test cases and test data.Perform functional testing of voice and chat conversations.Validate conversational flows intents entities and dialog management.Conduct end-to-end testing across integrated systems and APIs.Perform regression smoke and sanity testing for new releases.Verify speech recognition accuracy and response quality.Test multi-language and multi-channel customer interactions.Identify log track and retest defects using defect management tools (JIRA/Azure DevOps).Validate integrations with CRM backend systems and third-party services.Execute negative boundary and usability test cases.Ensure compliance with business security and accessibility requirements.Collaborate with Business Analysts Developers and Product Owners to resolve issues.Prepare test execution reports and provide release readiness status.Support UAT and production validation activities. Desirable Skills: Keyword: Skills: Digital : Chatbots / Conversational Agents ORACLE SQL AI Agents Manual Testing Processes and Management Performance Testing ERP / CRM Testing Automated QA - TestComplete Experience Required: 6-8
11/12/2026
Full time
Job Description Job Description Job Description:Bill Rate: $ 60.00 Location: Remote Duration: 6 month Role Title: Parloa QA Automation lead Description: "Strong experience in QA, functional testing, and test automation. Hands-on experience with automation tools/frameworks Experience validating complex end-to-end workflows. Ability to design automated tests for dynamic and non-deterministic AI responses. Strong analytical skills for validating prompts, conversational flows, and expected outcomes." SKILLS_REQUIRED " We are looking for a QA Engineer to support the testing of AI-based voice agents. The resource will be responsible for validating end-to-end voice workflows, AI responses, prompt-driven interactions, and integrations. The role will involve both manual testing and test automation, with a strong focus on identifying opportunities to automate AI voice and conversational workflows. Key Responsibilities Validate end-to-end AI voice agent workflows across different business scenarios. Perform functional, integration, regression, and end-to-end testing. Validate prompt workflows, including different user inputs, conversational paths, and expected AI responses. Test voice interactions for correct workflow execution and response handling. Create and execute test scenarios covering positive, negative, and edge-case conversations. Identify opportunities to automate voice-agent and prompt-based testing. Design and maintain automated test scripts/frameworks for repeatable AI voice workflows. Validate integrations between the AI voice platform and dependent applications/services. Analyze failures and work closely with development and AI teams to identify defects. Support continuous improvement of the QA approach as AI voice capabilities evolve." EXPERIENCE_RANGE_IN_REQUIRED_SKILLS 8 to 10 Role Descriptions: Candidate must have experience in Parloa Testing/IVR Testing will be considered for this position.Analyze business and functional requirements for AI/voice bot applications.Prepare test scenarios test cases and test data.Perform functional testing of voice and chat conversations.Validate conversational flows intents entities and dialog management.Conduct end-to-end testing across integrated systems and APIs.Perform regression smoke and sanity testing for new releases.Verify speech recognition accuracy and response quality.Test multi-language and multi-channel customer interactions.Identify log track and retest defects using defect management tools (JIRA/Azure DevOps).Validate integrations with CRM backend systems and third-party services.Execute negative boundary and usability test cases.Ensure compliance with business security and accessibility requirements.Collaborate with Business Analysts Developers and Product Owners to resolve issues.Prepare test execution reports and provide release readiness status.Support UAT and production validation activities. Essential Skills: Analyze business and functional requirements for AI/voice bot applications.Prepare test scenarios test cases and test data.Perform functional testing of voice and chat conversations.Validate conversational flows intents entities and dialog management.Conduct end-to-end testing across integrated systems and APIs.Perform regression smoke and sanity testing for new releases.Verify speech recognition accuracy and response quality.Test multi-language and multi-channel customer interactions.Identify log track and retest defects using defect management tools (JIRA/Azure DevOps).Validate integrations with CRM backend systems and third-party services.Execute negative boundary and usability test cases.Ensure compliance with business security and accessibility requirements.Collaborate with Business Analysts Developers and Product Owners to resolve issues.Prepare test execution reports and provide release readiness status.Support UAT and production validation activities. Desirable Skills: Keyword: Skills: Digital : Chatbots / Conversational Agents ORACLE SQL AI Agents Manual Testing Processes and Management Performance Testing ERP / CRM Testing Automated QA - TestComplete Experience Required: 6-8
Job Description Job Description Job Title QA Lead Client Company/Dept. Name CalHFA Address 500 Capitol Mall, Suite 1400 City Name Sacramento State Name CA-California Zip Code 95814 If others (Address) Duration of the project Project Start Date 11/1/2026 Project End Date 1 Due date for Resume submission 9/22/2026 No. of Openings 1 No. of Maximum Submissions 1 Job Description Key Responsibilities " Test strategy: own the unit, system, integration, and User Acceptance Testing (UAT) strategy from build through go-live, ensuring defects are resolved before production deployment. " UAT coordination: coordinate UAT scenarios and sign-off with CalHFA business stakeholders alongside the Business Analyst. " Migration validation: validate data migration mock runs and reconciliation reports produced by the Data Migration Lead. " Compliance testing: verify WCAG 2.1 AA / Section 508 accessibility and support sanitized third-party penetration-test result reviews. " Deliverables: produce test plans, UAT results, and defect logs as required project deliverables. Skill set info Required Qualifications Mandatory 7 years QA/test management; 4 years testing ServiceNow implementations " Minimum 4 years leading QA/test management on ServiceNow implementations, including at least one California state or local government engagement. " Prior experience running formal UAT with a U.S. public-sector client, including defect-tracking and sign-off processes suitable for a government stakeholder audience. " Hands-on experience with ServiceNow's Automated Test Framework (ATF) or equivalent test-automation tooling. Preferred Qualifications " Experience validating WCAG 2.1 AA / Section 508 accessibility compliance. " Experience supporting third-party penetration testing coordination and remediation validation. Education Certifications (if required) Documentation Required for submission Resume Work Hours Account Manager Name (Proposal Team) Work authorization required US Citizen Only Relocation is accepted No Remote work No Additional Notes if any Hybrid
11/12/2026
Full time
Job Description Job Description Job Title QA Lead Client Company/Dept. Name CalHFA Address 500 Capitol Mall, Suite 1400 City Name Sacramento State Name CA-California Zip Code 95814 If others (Address) Duration of the project Project Start Date 11/1/2026 Project End Date 1 Due date for Resume submission 9/22/2026 No. of Openings 1 No. of Maximum Submissions 1 Job Description Key Responsibilities " Test strategy: own the unit, system, integration, and User Acceptance Testing (UAT) strategy from build through go-live, ensuring defects are resolved before production deployment. " UAT coordination: coordinate UAT scenarios and sign-off with CalHFA business stakeholders alongside the Business Analyst. " Migration validation: validate data migration mock runs and reconciliation reports produced by the Data Migration Lead. " Compliance testing: verify WCAG 2.1 AA / Section 508 accessibility and support sanitized third-party penetration-test result reviews. " Deliverables: produce test plans, UAT results, and defect logs as required project deliverables. Skill set info Required Qualifications Mandatory 7 years QA/test management; 4 years testing ServiceNow implementations " Minimum 4 years leading QA/test management on ServiceNow implementations, including at least one California state or local government engagement. " Prior experience running formal UAT with a U.S. public-sector client, including defect-tracking and sign-off processes suitable for a government stakeholder audience. " Hands-on experience with ServiceNow's Automated Test Framework (ATF) or equivalent test-automation tooling. Preferred Qualifications " Experience validating WCAG 2.1 AA / Section 508 accessibility compliance. " Experience supporting third-party penetration testing coordination and remediation validation. Education Certifications (if required) Documentation Required for submission Resume Work Hours Account Manager Name (Proposal Team) Work authorization required US Citizen Only Relocation is accepted No Remote work No Additional Notes if any Hybrid
