Biltmore Estate
Asheville, North Carolina
Job Description Job Description Job Description The starting pay range for this position begins at $21.06/hour and is based on the level of experience and qualifications above the minimum requirements. Full Time: a position working 32+ hours per week. Job Summary: The Ecommerce Coordinator supports the day-to-day execution of Biltmore's ecommerce business under the direction of the Ecommerce Manager and the ecommerce leadership team. This position coordinates assigned ecommerce work, maintains accurate and engaging Shopify and other online content, and supports product launches, online merchandising, promotions, and order-related processes. The Ecommerce Coordinator works closely with the Ecommerce Manager and cross-functional partners, including Wine, Retail Merchandisers, Marketing, Fulfillment, Guest Services, and Corporate Technology teams, to execute established priorities and deliver a consistent Biltmore guest experience. The Ecommerce Coordinator executes and coordinates work within established frameworks, identifies and communicates issues or opportunities, and escalates matters requiring additional direction or technical, operational, or compliance decisions. Essential Job Duties: 1. Coordinate assigned ecommerce projects and tasks by gathering required information, tracking deliverables and deadlines, coordinating approvals and handoffs with the Marketing team, maintaining project documentation, and communicating status or issues to the Ecommerce Manager and appropriate stakeholders. 2. Support online product launches by gathering and entering product information, images, pricing, inventory information, launch dates, and other required details in coordination with cross-functional departments. 3. Create, update, and quality-check Shopify products and variants, including descriptions, images, product types, collections, tags, and other product information according to established catalog and merchandising standards. 4. Maintain accurate product categorization and tagging within established guidelines to support customer navigation, search, merchandising, promotions, reporting, and operational requirements. 5. Update and maintain Shopify storefront content as assigned, including homepage and collection content, banners, product placement, seasonal landing pages, navigation-related updates, and redirects. 6. Support the ecommerce launch and promotion calendar and collaborate with the Marketing team by tracking upcoming product launches, promotions, seasonal content, creative needs, approvals, and publication dates. 7. Coordinate creative and product photography requests for online content needs, including preparing products, attending and leading photoshoots, and overseeing the styling and merchandising of products for photography. Ensure required assets are received, organized, and available according to established project timelines. 8. Set up and test ecommerce promotions and discounts according to established procedures. Verify dates, eligible products, customer-facing messaging, and basic functionality, and promptly report any discrepancies to the Ecommerce leadership. 9. Support staff-created Shopify draft orders in accordance with established procedures, including reviewing customer information, product and shipping selection, approved discounts, inventory holds, order notes, alcohol compliance, and escalation of issues. 10. Follow established wine and alcohol procedures related to product setup, shipping, age verification, and order processing. Identify and communicate exceptions or questions and escalate compliance-related matters through established channels. 11. Complete assigned work in Shopify Plus and connected ecommerce applications, including shipping, fulfillment, inventory, and ERP-related workflows, within approved access and established procedures. Document discrepancies and escalate system changes, integration issues, or decisions outside the role's authority to the Ecommerce Manager or appropriate system owner. 12. Assist with product and inventory information across connected systems by completing assigned updates, identifying apparent discrepancies, documenting issues, and communicating them to the appropriate team for resolution. 13. Conduct pre- and post-launch quality checks of assigned ecommerce updates across relevant devices and shopping paths, including product information, links, promotional messaging, storefront content, and checkout behavior. Document findings and coordinate corrections as directed. 14. Assist with ecommerce reporting by compiling requested sales, merchandising, promotional, and website information and providing updates to the Ecommerce Manager and relevant stakeholders. 15. Coordinate product-review moderation and response routing according to established company guidelines and escalate guest-service concerns to the appropriate team. Additional Responsibilities: 1. Participate in cross-functional planning and status meetings as assigned and communicate project updates, upcoming launches, deadlines, and information needed from partners. 2. Partner with Retail Merchandisers, Fulfillment, and Guest Services on product samples, order questions, launch readiness, and customer-experience matters as needed. 3. Maintain organized project documentation, ecommerce calendars, product information, creative assets, and other departmental records. 4. Follow established Biltmore brand, privacy, quality-control, guest-service, ecommerce, alcohol-commerce, and operational procedures. 5. Stay current on Biltmore Shop products, e-commerce processes, and established Shopify workflows. 6. Provide general assistance and support for leadership, the department, and the company. 7. Perform other related duties and projects as assigned. Qualifications: 1. A two- or four-year degree in marketing, business, communications, ecommerce, or a related field preferred; equivalent education and experience will be considered. 2. One to two years of experience in ecommerce, digital merchandising, retail, marketing, customer service, project coordination, or a related field preferred. 3. Experience using an ecommerce platform or content management system to maintain product or website content preferred. Experience with Shopify or Shopify Plus is a plus; familiarity with third-party ecommerce apps, project and work management platforms, shipping or fulfillment tools, ERP or inventory systems, and reporting tools is helpful but not required. 4. Ability to learn and consistently follow established procedures for product data, promotions, draft orders, ecommerce operations, and alcohol-commerce requirements. 5. Strong organizational and time-management skills, with the ability to manage multiple assignments, track details, meet deadlines, and communicate when additional information or direction is needed. 6. Strong attention to detail, proofreading, and quality-control skills, particularly when working with customer-facing product information. 7. Basic ability to work with e-commerce, sales, and operational information and accurately compile and communicate data. 8. Proficiency in Microsoft Office, particularly Excel, including the ability to organize and review product data, work with spreadsheets or exports, and identify apparent discrepancies. Ability to learn Biltmore's systems, products, processes, and brand standards. 9. Strong written and verbal communication skills and the ability to work collaboratively with individuals across multiple departments. 10. Dependable, proactive, and service-oriented, with good judgment and the ability to recognize when an issue should be escalated. 11. Ability to work accurately across multiple connected systems, follow documented procedures, recognize when information does not match, and communicate issues to the appropriate system owner. 12. Commitment to providing excellent internal and external guest service and representing Biltmore's values professionally. Physical Requirements: 1. Work will be performed primarily in an office environment 2. Ability to lift up to 25lbs
Job Description Job Description Job Description The starting pay range for this position begins at $21.06/hour and is based on the level of experience and qualifications above the minimum requirements. Full Time: a position working 32+ hours per week. Job Summary: The Ecommerce Coordinator supports the day-to-day execution of Biltmore's ecommerce business under the direction of the Ecommerce Manager and the ecommerce leadership team. This position coordinates assigned ecommerce work, maintains accurate and engaging Shopify and other online content, and supports product launches, online merchandising, promotions, and order-related processes. The Ecommerce Coordinator works closely with the Ecommerce Manager and cross-functional partners, including Wine, Retail Merchandisers, Marketing, Fulfillment, Guest Services, and Corporate Technology teams, to execute established priorities and deliver a consistent Biltmore guest experience. The Ecommerce Coordinator executes and coordinates work within established frameworks, identifies and communicates issues or opportunities, and escalates matters requiring additional direction or technical, operational, or compliance decisions. Essential Job Duties: 1. Coordinate assigned ecommerce projects and tasks by gathering required information, tracking deliverables and deadlines, coordinating approvals and handoffs with the Marketing team, maintaining project documentation, and communicating status or issues to the Ecommerce Manager and appropriate stakeholders. 2. Support online product launches by gathering and entering product information, images, pricing, inventory information, launch dates, and other required details in coordination with cross-functional departments. 3. Create, update, and quality-check Shopify products and variants, including descriptions, images, product types, collections, tags, and other product information according to established catalog and merchandising standards. 4. Maintain accurate product categorization and tagging within established guidelines to support customer navigation, search, merchandising, promotions, reporting, and operational requirements. 5. Update and maintain Shopify storefront content as assigned, including homepage and collection content, banners, product placement, seasonal landing pages, navigation-related updates, and redirects. 6. Support the ecommerce launch and promotion calendar and collaborate with the Marketing team by tracking upcoming product launches, promotions, seasonal content, creative needs, approvals, and publication dates. 7. Coordinate creative and product photography requests for online content needs, including preparing products, attending and leading photoshoots, and overseeing the styling and merchandising of products for photography. Ensure required assets are received, organized, and available according to established project timelines. 8. Set up and test ecommerce promotions and discounts according to established procedures. Verify dates, eligible products, customer-facing messaging, and basic functionality, and promptly report any discrepancies to the Ecommerce leadership. 9. Support staff-created Shopify draft orders in accordance with established procedures, including reviewing customer information, product and shipping selection, approved discounts, inventory holds, order notes, alcohol compliance, and escalation of issues. 10. Follow established wine and alcohol procedures related to product setup, shipping, age verification, and order processing. Identify and communicate exceptions or questions and escalate compliance-related matters through established channels. 11. Complete assigned work in Shopify Plus and connected ecommerce applications, including shipping, fulfillment, inventory, and ERP-related workflows, within approved access and established procedures. Document discrepancies and escalate system changes, integration issues, or decisions outside the role's authority to the Ecommerce Manager or appropriate system owner. 12. Assist with product and inventory information across connected systems by completing assigned updates, identifying apparent discrepancies, documenting issues, and communicating them to the appropriate team for resolution. 13. Conduct pre- and post-launch quality checks of assigned ecommerce updates across relevant devices and shopping paths, including product information, links, promotional messaging, storefront content, and checkout behavior. Document findings and coordinate corrections as directed. 14. Assist with ecommerce reporting by compiling requested sales, merchandising, promotional, and website information and providing updates to the Ecommerce Manager and relevant stakeholders. 15. Coordinate product-review moderation and response routing according to established company guidelines and escalate guest-service concerns to the appropriate team. Additional Responsibilities: 1. Participate in cross-functional planning and status meetings as assigned and communicate project updates, upcoming launches, deadlines, and information needed from partners. 2. Partner with Retail Merchandisers, Fulfillment, and Guest Services on product samples, order questions, launch readiness, and customer-experience matters as needed. 3. Maintain organized project documentation, ecommerce calendars, product information, creative assets, and other departmental records. 4. Follow established Biltmore brand, privacy, quality-control, guest-service, ecommerce, alcohol-commerce, and operational procedures. 5. Stay current on Biltmore Shop products, e-commerce processes, and established Shopify workflows. 6. Provide general assistance and support for leadership, the department, and the company. 7. Perform other related duties and projects as assigned. Qualifications: 1. A two- or four-year degree in marketing, business, communications, ecommerce, or a related field preferred; equivalent education and experience will be considered. 2. One to two years of experience in ecommerce, digital merchandising, retail, marketing, customer service, project coordination, or a related field preferred. 3. Experience using an ecommerce platform or content management system to maintain product or website content preferred. Experience with Shopify or Shopify Plus is a plus; familiarity with third-party ecommerce apps, project and work management platforms, shipping or fulfillment tools, ERP or inventory systems, and reporting tools is helpful but not required. 4. Ability to learn and consistently follow established procedures for product data, promotions, draft orders, ecommerce operations, and alcohol-commerce requirements. 5. Strong organizational and time-management skills, with the ability to manage multiple assignments, track details, meet deadlines, and communicate when additional information or direction is needed. 6. Strong attention to detail, proofreading, and quality-control skills, particularly when working with customer-facing product information. 7. Basic ability to work with e-commerce, sales, and operational information and accurately compile and communicate data. 8. Proficiency in Microsoft Office, particularly Excel, including the ability to organize and review product data, work with spreadsheets or exports, and identify apparent discrepancies. Ability to learn Biltmore's systems, products, processes, and brand standards. 9. Strong written and verbal communication skills and the ability to work collaboratively with individuals across multiple departments. 10. Dependable, proactive, and service-oriented, with good judgment and the ability to recognize when an issue should be escalated. 11. Ability to work accurately across multiple connected systems, follow documented procedures, recognize when information does not match, and communicate issues to the appropriate system owner. 12. Commitment to providing excellent internal and external guest service and representing Biltmore's values professionally. Physical Requirements: 1. Work will be performed primarily in an office environment 2. Ability to lift up to 25lbs
Porte + Hall
Job Description About the Role Porte + Hall designs doormats, rugs, and runners for design-conscious homeowners and the interior design trade. Founded in 2019 and a 3-time Inc. 5000 honoree, we are a profitable, founder-led DTC brand built on one idea: great design should meet you at the door. As Manager, Digital Marketing & Ecommerce, you will be the hands-on executor behind our paid media and marketing's day-to-day voice into ecommerce. Reporting to the Head of Growth, who sets channel strategy and budget, you will launch and run day-to-day execution across Meta, Google/Bing, and emerging channels, and partner with the Director of Ecommerce to make sure every campaign, promo, and launch lands on a site that is ready to convert it. Ecommerce owns site execution; you bring the marketing-first lens on what the site needs to do for growth. This is not a coordinator role. We want an operator with real chops and a go-get-em attitude: someone who sees a broken feed, a slow PDP, or a pacing gap and fixes it before anyone asks. You will be trusted with meaningful ownership quickly, and the scope grows with you. What You'll Own Paid Media Execution Launch and traffic day-to-day campaigns on Meta and Google/Bing (Search, Shopping, PMax, YouTube): campaign builds, audience and bid updates, creative rotation, and QA. Execute budget pacing changes and the testing plan the Head of Growth sets, and bring back what's working and what isn't. Set up and launch tests on emerging channels as directed, with clean setup and clear measurement. Keep tracking, pixels, and conversion signals healthy across platforms. Marketing-Ecommerce Partnership Serve as marketing's primary point of contact for the Ecommerce team, translating campaign, promo, and launch plans into clear site requirements and timelines. Brief and prioritize landing pages, collection features, homepage placements, and promo mechanics based on media and revenue goals. QA the customer path from ad to checkout before every campaign and promo goes live. Bring performance insight to merchandising conversations: which products, collections, and offers are winning in paid and why. Product Feeds & Merchant Center Own ad-channel feed performance in Google Merchant Center and Meta catalogs: disapprovals, titles, attributes, and feed rules that drive Shopping and catalog ads. Partner with Ecommerce on product data so Shopify, Google, and Meta stay consistent, flagging listing fixes in batches rather than one-offs. Conversion & Testing Flag CRO opportunities from paid media and customer data to Ecommerce and our testing partners. QA test builds and report on results. Ecommerce and the Head of Growth own the test roadmap and prioritization. Support offer and pricing tests with clean readouts. Performance Reporting Own the daily flash report and monthly pacing tracker: revenue, spend, ROAS, and MER vs. plan. Use AI tools (we use Claude) to speed up reporting and surface insights faster, so decisions get made sooner and with better information, not to replace the judgment behind them. Prepare weekly performance readouts for the Head of Growth with trends, anomalies, and recommendations. Coordinate cross-functional launch calendars with Lifecycle, Creative, and Trade. What We're Looking For Required 4 to 6 years in DTC performance marketing, growth, or digital marketing execution, ideally at a brand in the $15M to $50M range. Hands-on experience launching and managing Meta and Google Ads campaigns directly (not only through an agency), with fluency in ROAS, CAC, CVR, AOV, and MER. Direct experience managing Google Merchant Center and Meta catalogs. Working knowledge of Shopify Plus Strong analytical skills. Comfortable in Shopify analytics, GA4, and spreadsheets; you can build a report, not just read one. Comfortable using AI tools to move faster on reporting, QA, and analysis. We want AI to make our decisions smarter and quicker, not to make them for us. A bias to action. You move fast, own mistakes, and close loops without being chased. Clear, concise communicator who can manage up and work across teams that own different parts of the funnel. Nice to Have Experience with CRO or pricing test platforms (Intelligems, Convert, VWO, or similar). Basic HTML/CSS or Liquid for Shopify theme edits. Experience with Klaviyo, Supermetrics, or Asana. An eye for design and an appreciation for home and interiors. How You'll Be Measured Execution reliability: campaigns launched and paced to plan, with no missed deadlines. Revenue pacing: accuracy and timeliness of daily and weekly reporting vs. plan. Campaign-to-site conversion: CVR on paid traffic and campaign landing pages. Launch readiness: campaigns and promos live on time with the site path QA'd. Feed health: Merchant Center disapproval rate and catalog accuracy. How You'll Work You will report to the Head of Growth, who sets channel strategy, budget, and weekly priorities; you execute against that plan, with a secondary line to the Director of Ecommerce. Ecommerce owns site execution and merchandising; you own the marketing inputs to it and hold the line on what growth needs from the site. You will partner daily with Lifecycle on promo timing, with Creative on ad and landing page assets, and with external CRO partners on testing. Compensation & Details The expected salary range is $95,000 to $120,000, depending on experience and qualifications. Full benefits package including health, dental, vision, 401(k), and opportunity to participate in the company bonus pool. Flexible remote-first work environment with occasional travel to the NY Metro area. A high-ownership seat at a founder-led brand with strong growth momentum.
Job Description About the Role Porte + Hall designs doormats, rugs, and runners for design-conscious homeowners and the interior design trade. Founded in 2019 and a 3-time Inc. 5000 honoree, we are a profitable, founder-led DTC brand built on one idea: great design should meet you at the door. As Manager, Digital Marketing & Ecommerce, you will be the hands-on executor behind our paid media and marketing's day-to-day voice into ecommerce. Reporting to the Head of Growth, who sets channel strategy and budget, you will launch and run day-to-day execution across Meta, Google/Bing, and emerging channels, and partner with the Director of Ecommerce to make sure every campaign, promo, and launch lands on a site that is ready to convert it. Ecommerce owns site execution; you bring the marketing-first lens on what the site needs to do for growth. This is not a coordinator role. We want an operator with real chops and a go-get-em attitude: someone who sees a broken feed, a slow PDP, or a pacing gap and fixes it before anyone asks. You will be trusted with meaningful ownership quickly, and the scope grows with you. What You'll Own Paid Media Execution Launch and traffic day-to-day campaigns on Meta and Google/Bing (Search, Shopping, PMax, YouTube): campaign builds, audience and bid updates, creative rotation, and QA. Execute budget pacing changes and the testing plan the Head of Growth sets, and bring back what's working and what isn't. Set up and launch tests on emerging channels as directed, with clean setup and clear measurement. Keep tracking, pixels, and conversion signals healthy across platforms. Marketing-Ecommerce Partnership Serve as marketing's primary point of contact for the Ecommerce team, translating campaign, promo, and launch plans into clear site requirements and timelines. Brief and prioritize landing pages, collection features, homepage placements, and promo mechanics based on media and revenue goals. QA the customer path from ad to checkout before every campaign and promo goes live. Bring performance insight to merchandising conversations: which products, collections, and offers are winning in paid and why. Product Feeds & Merchant Center Own ad-channel feed performance in Google Merchant Center and Meta catalogs: disapprovals, titles, attributes, and feed rules that drive Shopping and catalog ads. Partner with Ecommerce on product data so Shopify, Google, and Meta stay consistent, flagging listing fixes in batches rather than one-offs. Conversion & Testing Flag CRO opportunities from paid media and customer data to Ecommerce and our testing partners. QA test builds and report on results. Ecommerce and the Head of Growth own the test roadmap and prioritization. Support offer and pricing tests with clean readouts. Performance Reporting Own the daily flash report and monthly pacing tracker: revenue, spend, ROAS, and MER vs. plan. Use AI tools (we use Claude) to speed up reporting and surface insights faster, so decisions get made sooner and with better information, not to replace the judgment behind them. Prepare weekly performance readouts for the Head of Growth with trends, anomalies, and recommendations. Coordinate cross-functional launch calendars with Lifecycle, Creative, and Trade. What We're Looking For Required 4 to 6 years in DTC performance marketing, growth, or digital marketing execution, ideally at a brand in the $15M to $50M range. Hands-on experience launching and managing Meta and Google Ads campaigns directly (not only through an agency), with fluency in ROAS, CAC, CVR, AOV, and MER. Direct experience managing Google Merchant Center and Meta catalogs. Working knowledge of Shopify Plus Strong analytical skills. Comfortable in Shopify analytics, GA4, and spreadsheets; you can build a report, not just read one. Comfortable using AI tools to move faster on reporting, QA, and analysis. We want AI to make our decisions smarter and quicker, not to make them for us. A bias to action. You move fast, own mistakes, and close loops without being chased. Clear, concise communicator who can manage up and work across teams that own different parts of the funnel. Nice to Have Experience with CRO or pricing test platforms (Intelligems, Convert, VWO, or similar). Basic HTML/CSS or Liquid for Shopify theme edits. Experience with Klaviyo, Supermetrics, or Asana. An eye for design and an appreciation for home and interiors. How You'll Be Measured Execution reliability: campaigns launched and paced to plan, with no missed deadlines. Revenue pacing: accuracy and timeliness of daily and weekly reporting vs. plan. Campaign-to-site conversion: CVR on paid traffic and campaign landing pages. Launch readiness: campaigns and promos live on time with the site path QA'd. Feed health: Merchant Center disapproval rate and catalog accuracy. How You'll Work You will report to the Head of Growth, who sets channel strategy, budget, and weekly priorities; you execute against that plan, with a secondary line to the Director of Ecommerce. Ecommerce owns site execution and merchandising; you own the marketing inputs to it and hold the line on what growth needs from the site. You will partner daily with Lifecycle on promo timing, with Creative on ad and landing page assets, and with external CRO partners on testing. Compensation & Details The expected salary range is $95,000 to $120,000, depending on experience and qualifications. Full benefits package including health, dental, vision, 401(k), and opportunity to participate in the company bonus pool. Flexible remote-first work environment with occasional travel to the NY Metro area. A high-ownership seat at a founder-led brand with strong growth momentum.