Job Description Job Description We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented. The Technical Architect - ServiceNow, will contribute to a team of specialists working to assist our clients customers in understanding their ServiceNow environments. The Technical Architect - ServiceNow will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of customers' ServiceNow platform. The Technical Architect - ServiceNow will be an expert in ServiceNow and have a proven methodology and best practice for implementation the ServiceNow platform and associated modules. To be successful the Technical Architect - ServiceNow will have a process definition supporting ServiceNow implementations and will be very experienced with the practical implications of implementing and sustaining those processes. The Technical Architect - ServiceNow will be a technical lead and member of an overall engagement project team focused on delivering successful customer outcomes; focusing primarily on leading the implementation of the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM, ITOM, ITBM modules and the development of the modules specific to the customer business requirements and outcomes. Responsibilities Implement ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modules Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Guide customers in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes Lead technical aspects of project delivery and solution delivery for engagements Provide technical leadership on best practice for ongoing support of ServiceNow Lead the configuration and development of modules to meet customers' business outcomes and requirements Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer Guide and provide required oversight/training for the customer's system administrators throughout the engagement Provide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNow Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules Work with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments Support sales and pre-sales activities as required Provide technical support to customers as they implement the ServiceNow platform and the respective modules such as but not limited to ITSM, ITAM, ITOM, and ITBM Work with the customer as needed until the ServiceNow platform and modules are delivering the required outcomes The Technical Architect - ServiceNow will complete all work within agreed timescales and KPI's Assist SHI teams in managing project timelines and customer expectations Develop into a "go-to" resource for others on the team as well as regional sales teams to answer ServiceNow specific questions; provide training and mentoring to other team members Attend, support and represent SHI at conferences and events See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning
11/13/2026
Full time
Job Description Job Description We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented. The Technical Architect - ServiceNow, will contribute to a team of specialists working to assist our clients customers in understanding their ServiceNow environments. The Technical Architect - ServiceNow will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of customers' ServiceNow platform. The Technical Architect - ServiceNow will be an expert in ServiceNow and have a proven methodology and best practice for implementation the ServiceNow platform and associated modules. To be successful the Technical Architect - ServiceNow will have a process definition supporting ServiceNow implementations and will be very experienced with the practical implications of implementing and sustaining those processes. The Technical Architect - ServiceNow will be a technical lead and member of an overall engagement project team focused on delivering successful customer outcomes; focusing primarily on leading the implementation of the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM, ITOM, ITBM modules and the development of the modules specific to the customer business requirements and outcomes. Responsibilities Implement ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modules Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Guide customers in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes Lead technical aspects of project delivery and solution delivery for engagements Provide technical leadership on best practice for ongoing support of ServiceNow Lead the configuration and development of modules to meet customers' business outcomes and requirements Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer Guide and provide required oversight/training for the customer's system administrators throughout the engagement Provide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNow Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules Work with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments Support sales and pre-sales activities as required Provide technical support to customers as they implement the ServiceNow platform and the respective modules such as but not limited to ITSM, ITAM, ITOM, and ITBM Work with the customer as needed until the ServiceNow platform and modules are delivering the required outcomes The Technical Architect - ServiceNow will complete all work within agreed timescales and KPI's Assist SHI teams in managing project timelines and customer expectations Develop into a "go-to" resource for others on the team as well as regional sales teams to answer ServiceNow specific questions; provide training and mentoring to other team members Attend, support and represent SHI at conferences and events See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning
Job Description Job Description We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented. The Technical Architect - ServiceNow, will contribute to a team of specialists working to assist our clients customers in understanding their ServiceNow environments. The Technical Architect - ServiceNow will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of customers' ServiceNow platform. The Technical Architect - ServiceNow will be an expert in ServiceNow and have a proven methodology and best practice for implementation the ServiceNow platform and associated modules. To be successful the Technical Architect - ServiceNow will have a process definition supporting ServiceNow implementations and will be very experienced with the practical implications of implementing and sustaining those processes. The Technical Architect - ServiceNow will be a technical lead and member of an overall engagement project team focused on delivering successful customer outcomes; focusing primarily on leading the implementation of the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM, ITOM, ITBM modules and the development of the modules specific to the customer business requirements and outcomes. Responsibilities Implement ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modules Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Guide customers in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes Lead technical aspects of project delivery and solution delivery for engagements Provide technical leadership on best practice for ongoing support of ServiceNow Lead the configuration and development of modules to meet customers' business outcomes and requirements Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer Guide and provide required oversight/training for the customer's system administrators throughout the engagement Provide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNow Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules Work with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments Support sales and pre-sales activities as required Provide technical support to customers as they implement the ServiceNow platform and the respective modules such as but not limited to ITSM, ITAM, ITOM, and ITBM Work with the customer as needed until the ServiceNow platform and modules are delivering the required outcomes The Technical Architect - ServiceNow will complete all work within agreed timescales and KPI's Assist SHI teams in managing project timelines and customer expectations Develop into a "go-to" resource for others on the team as well as regional sales teams to answer ServiceNow specific questions; provide training and mentoring to other team members Attend, support and represent SHI at conferences and events See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning
11/13/2026
Full time
Job Description Job Description We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented. The Technical Architect - ServiceNow, will contribute to a team of specialists working to assist our clients customers in understanding their ServiceNow environments. The Technical Architect - ServiceNow will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of customers' ServiceNow platform. The Technical Architect - ServiceNow will be an expert in ServiceNow and have a proven methodology and best practice for implementation the ServiceNow platform and associated modules. To be successful the Technical Architect - ServiceNow will have a process definition supporting ServiceNow implementations and will be very experienced with the practical implications of implementing and sustaining those processes. The Technical Architect - ServiceNow will be a technical lead and member of an overall engagement project team focused on delivering successful customer outcomes; focusing primarily on leading the implementation of the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM, ITOM, ITBM modules and the development of the modules specific to the customer business requirements and outcomes. Responsibilities Implement ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modules Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Guide customers in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes Lead technical aspects of project delivery and solution delivery for engagements Provide technical leadership on best practice for ongoing support of ServiceNow Lead the configuration and development of modules to meet customers' business outcomes and requirements Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer Guide and provide required oversight/training for the customer's system administrators throughout the engagement Provide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNow Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules Work with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments Support sales and pre-sales activities as required Provide technical support to customers as they implement the ServiceNow platform and the respective modules such as but not limited to ITSM, ITAM, ITOM, and ITBM Work with the customer as needed until the ServiceNow platform and modules are delivering the required outcomes The Technical Architect - ServiceNow will complete all work within agreed timescales and KPI's Assist SHI teams in managing project timelines and customer expectations Develop into a "go-to" resource for others on the team as well as regional sales teams to answer ServiceNow specific questions; provide training and mentoring to other team members Attend, support and represent SHI at conferences and events See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning
Job Description Requisition ID: 40491 Cheers to creating an incredible tomorrow! At Molson Coors, we tackle big challenges and defy the status quo. With a proud legacy of excellence, an incredible portfolio of beer, seltzers, spirits, and non-alcohol brands, and a bold vision for our future we're on the path to transforming the beverage industry. That requires remarkable individuals who are curious, tenacious, and never afraid to fail forward. We seek, value and respect everyone's unique perspectives and experiences knowing that we are stronger together. We collaborate as a team and celebrate each other's successes. Here's to crafting careers and creating new legacies. Crafted Highlights: In the role of Snr. IT Portfolio Governance Specialist working in Milwaukee, Wisconsin you will be part of the global ePMO and Value Realization team. The person will ensure timely and accurate portfolio and project communication is produced and published to key stakeholders. You own how our Epic intake process leads to success - validation (the submission is checked), prioritized, reviewed and tracked, from strategy and OKRs through roadmap. Additionally, you produce simple communications that spotlight Epic Brief status, Epic delivery and Epic reporting, and you will administer the platforms our teams utilize for these processes (Jira, Confluence and Miro). Reporting to the Director, EPMO & Value Realization, you will work closely with the Tower leads within IT to clarify, update and refine Molson Coors project delivery methodologies. You will also support the Commercial Tower's Lean Portfolio Management (LPM) processes and champion change and adoption within the Agile ecosystem (LACE and AgileOps). What You'll Be Brewing: Lean Portfolio Management (LPM) Own the Epic intake and Epic Brief process, including audits of whether teams followed it (brief written before Epic creation, correct intake statuses, no skipped steps) Maintain the Portfolio Review board in Jira and run the Bi-Weekly Epic grooming meeting to keep Epics flowing through the Kanban board Run the biweekly Epic Brief Review Board: select Epics, prepare decks, and facilitate decisions Maintain the prioritized Epic portfolio and its banding (Exceptional Delivery, Efficient and Effective, Best Effort), published in Confluence Work with PSOs to maintain and update the OKR template to align Epics with strategic themes. Run roadmap reviews with product solution owners and leadership, and communicate changes and trade-offs Demand Mgmt / Backlog health / Value tracking & Reporting Governance and Control You will collect input from various teams, analyze and manage the data, and publish reports on portfolio metrics. You will maintain historical information and administer reporting and communication to stakeholders. Set and enforce process standards across Jira, Confluence and Miro Own and maintain the templates in MCAM, updating them as the process evolves Publish a quarterly announcement of any template changes, covering what changed, why, the effective date and where to find the new version Supports the PMO Director in the maintenance of the portfolio management process documentation and systems. Schedules and facilitates meetings, agendas, and after-action reporting. Supports the preparation of materials for the LPM and Epic brief review meetings. Ensures on-time delivery of project reporting and Agile (LPM) ceremonies (Project status reporting, Epic Progress report & various other metrics). Supports any on-going training related to IT portfolio / project governance (PRB, LPM, GARB and CAB), IT Scorecard, and methodology (e.g. Agile, MCAM, Backlog Health Improvement, Hybrid) Jira and Confluence administration Administer Jira projects, boards, workflows, statuses, fields and permission schemes Configure intake statuses and automation that enforce the LPM process Manage user access, groups and license usage, including the weekly access review and suspension of users inactive for 60+ days Build and maintain JQL filters, dashboards and reports for governance and delivery tracking Maintain Confluence spaces, page trees, Epic Brief templates and published portfolio pages Define standards for issue types (Epics, Risks, Issues, KDDs, Change Requests) and field usage, and train teams on them Serve as the escalation point for Jira and Confluence questions and changes Miro administration Administer the Miro workspace: teams, spaces, boards, sharing settings and user roles Control access, permissions and licensing for portfolio, roadmap and planning boards Key Ingredients: You have a Bachelor's degree You have a working knowledge of information systems, finance/accounting, and have prior experience running a project. Experience working with JIRA, Microsoft Project, and SharePoint are a plus. You work with a Team First attitude and excel in your written and verbal communication. You love a challenge. You complete complex projects quickly and adeptly with your understanding of the business priorities. You act with appropriate urgency to various market events and trends that require a quick turnaround in plans and strategy You are confident and competent. You are diplomatic, professional and exercise great judgment in developing and maintaining excellent business relationships within the business Beverage Bonuses: Flexible work programs that support work life balance including a hybrid work model of 4 days in the office We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities We care about our communities, and play our part to make a difference - from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are Engagement with a variety of Employee Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization Ability to grow and develop your career centered around our First Choice Learning opportunities Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, 401k option with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources On site Pub, access to cool brand clothing and swag, top events and, of course free beer and beverages! Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences Molson Coors is an equal opportunity employer. We invite applications from candidates of all backgrounds, race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic. If you have a disability and believe you need a reasonable accommodation during the application or recruitment processes, please e-mail . Pay and Benefits: At Molson Coors, we're committed to paying people fairly and equitably for the work they do. Job Posting Total Rewards Offerings: $109,100.00 -$143,200.00 (posting salary range) + 15% target short term incentive + $23,000 on average spent on benefits per employee, including but not limited to health, dental, vision, retirement with above market employer match, wellness incentives and EAP + paid time off (including holidays, vacation days and sick days). The posting range provided above for salary is what we, in good faith, believe we would pay for this role at the time of this posting. We ultimately pay based on a number of non-discriminatory factors that inform pay decisions including but not limited to the required work location, previous work experience, skill set and internal equity.
11/13/2026
Full time
Job Description Requisition ID: 40491 Cheers to creating an incredible tomorrow! At Molson Coors, we tackle big challenges and defy the status quo. With a proud legacy of excellence, an incredible portfolio of beer, seltzers, spirits, and non-alcohol brands, and a bold vision for our future we're on the path to transforming the beverage industry. That requires remarkable individuals who are curious, tenacious, and never afraid to fail forward. We seek, value and respect everyone's unique perspectives and experiences knowing that we are stronger together. We collaborate as a team and celebrate each other's successes. Here's to crafting careers and creating new legacies. Crafted Highlights: In the role of Snr. IT Portfolio Governance Specialist working in Milwaukee, Wisconsin you will be part of the global ePMO and Value Realization team. The person will ensure timely and accurate portfolio and project communication is produced and published to key stakeholders. You own how our Epic intake process leads to success - validation (the submission is checked), prioritized, reviewed and tracked, from strategy and OKRs through roadmap. Additionally, you produce simple communications that spotlight Epic Brief status, Epic delivery and Epic reporting, and you will administer the platforms our teams utilize for these processes (Jira, Confluence and Miro). Reporting to the Director, EPMO & Value Realization, you will work closely with the Tower leads within IT to clarify, update and refine Molson Coors project delivery methodologies. You will also support the Commercial Tower's Lean Portfolio Management (LPM) processes and champion change and adoption within the Agile ecosystem (LACE and AgileOps). What You'll Be Brewing: Lean Portfolio Management (LPM) Own the Epic intake and Epic Brief process, including audits of whether teams followed it (brief written before Epic creation, correct intake statuses, no skipped steps) Maintain the Portfolio Review board in Jira and run the Bi-Weekly Epic grooming meeting to keep Epics flowing through the Kanban board Run the biweekly Epic Brief Review Board: select Epics, prepare decks, and facilitate decisions Maintain the prioritized Epic portfolio and its banding (Exceptional Delivery, Efficient and Effective, Best Effort), published in Confluence Work with PSOs to maintain and update the OKR template to align Epics with strategic themes. Run roadmap reviews with product solution owners and leadership, and communicate changes and trade-offs Demand Mgmt / Backlog health / Value tracking & Reporting Governance and Control You will collect input from various teams, analyze and manage the data, and publish reports on portfolio metrics. You will maintain historical information and administer reporting and communication to stakeholders. Set and enforce process standards across Jira, Confluence and Miro Own and maintain the templates in MCAM, updating them as the process evolves Publish a quarterly announcement of any template changes, covering what changed, why, the effective date and where to find the new version Supports the PMO Director in the maintenance of the portfolio management process documentation and systems. Schedules and facilitates meetings, agendas, and after-action reporting. Supports the preparation of materials for the LPM and Epic brief review meetings. Ensures on-time delivery of project reporting and Agile (LPM) ceremonies (Project status reporting, Epic Progress report & various other metrics). Supports any on-going training related to IT portfolio / project governance (PRB, LPM, GARB and CAB), IT Scorecard, and methodology (e.g. Agile, MCAM, Backlog Health Improvement, Hybrid) Jira and Confluence administration Administer Jira projects, boards, workflows, statuses, fields and permission schemes Configure intake statuses and automation that enforce the LPM process Manage user access, groups and license usage, including the weekly access review and suspension of users inactive for 60+ days Build and maintain JQL filters, dashboards and reports for governance and delivery tracking Maintain Confluence spaces, page trees, Epic Brief templates and published portfolio pages Define standards for issue types (Epics, Risks, Issues, KDDs, Change Requests) and field usage, and train teams on them Serve as the escalation point for Jira and Confluence questions and changes Miro administration Administer the Miro workspace: teams, spaces, boards, sharing settings and user roles Control access, permissions and licensing for portfolio, roadmap and planning boards Key Ingredients: You have a Bachelor's degree You have a working knowledge of information systems, finance/accounting, and have prior experience running a project. Experience working with JIRA, Microsoft Project, and SharePoint are a plus. You work with a Team First attitude and excel in your written and verbal communication. You love a challenge. You complete complex projects quickly and adeptly with your understanding of the business priorities. You act with appropriate urgency to various market events and trends that require a quick turnaround in plans and strategy You are confident and competent. You are diplomatic, professional and exercise great judgment in developing and maintaining excellent business relationships within the business Beverage Bonuses: Flexible work programs that support work life balance including a hybrid work model of 4 days in the office We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities We care about our communities, and play our part to make a difference - from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are Engagement with a variety of Employee Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization Ability to grow and develop your career centered around our First Choice Learning opportunities Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, 401k option with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources On site Pub, access to cool brand clothing and swag, top events and, of course free beer and beverages! Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences Molson Coors is an equal opportunity employer. We invite applications from candidates of all backgrounds, race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic. If you have a disability and believe you need a reasonable accommodation during the application or recruitment processes, please e-mail . Pay and Benefits: At Molson Coors, we're committed to paying people fairly and equitably for the work they do. Job Posting Total Rewards Offerings: $109,100.00 -$143,200.00 (posting salary range) + 15% target short term incentive + $23,000 on average spent on benefits per employee, including but not limited to health, dental, vision, retirement with above market employer match, wellness incentives and EAP + paid time off (including holidays, vacation days and sick days). The posting range provided above for salary is what we, in good faith, believe we would pay for this role at the time of this posting. We ultimately pay based on a number of non-discriminatory factors that inform pay decisions including but not limited to the required work location, previous work experience, skill set and internal equity.
Title: Social Services Worker (In-Home) Job Category: Community Based Requisition Number: FAMIL004131 Job Type: Full-Time Morgantown, WV, 26501, United States Description Pressley Ridge Benefits The well-being of our employees and their families is important to us. At Pressley Ridge, we strive to provide the most competitive and comprehensive employee benefit programs that are affordable and help you and your family achieve and maintain your best possible health. Medical coverage available with a Health Savings Account (HSA) with employer match Prescription coverage Dental and vision plans Patient advocate and Medicare specialists available at no cost Dependent Care Flexible Savings Account Wellness incentive (up to $250) 403b with up to 9% employer give/match Free life insurance and AD&D Paid sick time (up to 15 days) Paid holidays including a birthday holiday Tuition reimbursement (if applicable) Employee Assistance Program (EAP) Position Summary The Family Centered Treatment (FCT) Practitioner will provide structured, goal oriented and time limited Family Centered Treatment in the natural environment to families involved in a variety of systems such as child welfare, juvenile justice, mental health, and substance use. The ultimate goal of treatment is to maintain the family unit and avoid out of home placements. Essential Responsibilities Provides services to clients including crisis intake, assessment of needs, intervention, evaluation of problems, monitoring of family/parental, progress, and after-care linkage. Provides treatment in the home and community setting to the family unit, as defined by the family. Completes thorough documentation including treatment plans, progress notes, monthly reports and assessments; uploads to appropriate health record. Receives supervision from and actively communicates with supervisor on an ongoing basis throughout the week by phone, email, written message and when possible, in person regarding program matters. Assesses risk factors related to the safety and well-being of family members. Reports critical incidents and safety issues to FCT Supervisor. Completes training and makes consistent progress toward achieving levels of certification from the Family Centered Treatment Foundation (FCTF). Provides advocacy for families with outside agencies. Makes at least two, multi-hour sessions a week with each family system and spends an average of 6 hours a week with each client family. Coordinates care for families with other providers and involved system partners; communicates using professional verbal and written communication. Complies with Pressley Ridge standards, policies, procedures, and state licensing requirements. Qualifications Requires a bachelor's degree in human service from an accredited college. Requires one (1) year of experience working with at-risk children and families. Fluency in English and Spanish is preferred to enhance communication with a diverse workforce and community. Requires attainment of certification through the Family Centered Treatment Foundation. State Police, FBI clearance, and child abuse clearances per state or governing body regulation. Valid driver's license and current vehicle insurance. Working Conditions Physical Demands This position requires operating a keypad device 25% of the day and electronic/office equipment 25% of the day. Travel is required approximately 5 times per month and works in weather conditions about 25% of the day. Travel includes transporting students to and from school, school-based appointments, and/or field trips. Requires travel to client homes and throughout the community and the ability to drive. Fingers, thumbs, hands, wrists, elbows, legs and feet are all routinely used throughout the day. The lower and upper torso is used 75% of the day. Employee must meet minimum requirements for hearing, speech, and vision. Walking is required 50% of the day. Standing occurs 25% of the day. Sitting happens 25% of the day. Reaching above the shoulder as well as bending and twisting are performed 25% of the day. This function routinely lifts 15 pounds, 4 times per day. The maximum lift is 50 pounds, 1 time per day. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Mental Demands Continually handles distractions that interfere. Frequently performs multiple tasks, make quick decisions, and concentrate. Occasionally handles diversity of problems. Environmental Factors Requires extensive travel to client homes and throughout the community. Work is performed primarily in client homes, where conditions may include tobacco smoke, domestic animals, household pests, mold and other allergens, and other conditions common to domestic environments. Working Hours A non-traditional work schedule as defined by service needs. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. PI5e46b22378aa-0348
11/02/2026
Full time
Title: Social Services Worker (In-Home) Job Category: Community Based Requisition Number: FAMIL004131 Job Type: Full-Time Morgantown, WV, 26501, United States Description Pressley Ridge Benefits The well-being of our employees and their families is important to us. At Pressley Ridge, we strive to provide the most competitive and comprehensive employee benefit programs that are affordable and help you and your family achieve and maintain your best possible health. Medical coverage available with a Health Savings Account (HSA) with employer match Prescription coverage Dental and vision plans Patient advocate and Medicare specialists available at no cost Dependent Care Flexible Savings Account Wellness incentive (up to $250) 403b with up to 9% employer give/match Free life insurance and AD&D Paid sick time (up to 15 days) Paid holidays including a birthday holiday Tuition reimbursement (if applicable) Employee Assistance Program (EAP) Position Summary The Family Centered Treatment (FCT) Practitioner will provide structured, goal oriented and time limited Family Centered Treatment in the natural environment to families involved in a variety of systems such as child welfare, juvenile justice, mental health, and substance use. The ultimate goal of treatment is to maintain the family unit and avoid out of home placements. Essential Responsibilities Provides services to clients including crisis intake, assessment of needs, intervention, evaluation of problems, monitoring of family/parental, progress, and after-care linkage. Provides treatment in the home and community setting to the family unit, as defined by the family. Completes thorough documentation including treatment plans, progress notes, monthly reports and assessments; uploads to appropriate health record. Receives supervision from and actively communicates with supervisor on an ongoing basis throughout the week by phone, email, written message and when possible, in person regarding program matters. Assesses risk factors related to the safety and well-being of family members. Reports critical incidents and safety issues to FCT Supervisor. Completes training and makes consistent progress toward achieving levels of certification from the Family Centered Treatment Foundation (FCTF). Provides advocacy for families with outside agencies. Makes at least two, multi-hour sessions a week with each family system and spends an average of 6 hours a week with each client family. Coordinates care for families with other providers and involved system partners; communicates using professional verbal and written communication. Complies with Pressley Ridge standards, policies, procedures, and state licensing requirements. Qualifications Requires a bachelor's degree in human service from an accredited college. Requires one (1) year of experience working with at-risk children and families. Fluency in English and Spanish is preferred to enhance communication with a diverse workforce and community. Requires attainment of certification through the Family Centered Treatment Foundation. State Police, FBI clearance, and child abuse clearances per state or governing body regulation. Valid driver's license and current vehicle insurance. Working Conditions Physical Demands This position requires operating a keypad device 25% of the day and electronic/office equipment 25% of the day. Travel is required approximately 5 times per month and works in weather conditions about 25% of the day. Travel includes transporting students to and from school, school-based appointments, and/or field trips. Requires travel to client homes and throughout the community and the ability to drive. Fingers, thumbs, hands, wrists, elbows, legs and feet are all routinely used throughout the day. The lower and upper torso is used 75% of the day. Employee must meet minimum requirements for hearing, speech, and vision. Walking is required 50% of the day. Standing occurs 25% of the day. Sitting happens 25% of the day. Reaching above the shoulder as well as bending and twisting are performed 25% of the day. This function routinely lifts 15 pounds, 4 times per day. The maximum lift is 50 pounds, 1 time per day. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Mental Demands Continually handles distractions that interfere. Frequently performs multiple tasks, make quick decisions, and concentrate. Occasionally handles diversity of problems. Environmental Factors Requires extensive travel to client homes and throughout the community. Work is performed primarily in client homes, where conditions may include tobacco smoke, domestic animals, household pests, mold and other allergens, and other conditions common to domestic environments. Working Hours A non-traditional work schedule as defined by service needs. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. PI5e46b22378aa-0348
Job Family: SAAS/PAAS/Cloud Consulting Travel Required: Up to 10% Clearance Required: Active Secret What You Will Do: We are seeking a Power Platform Developer and an Innovation Specialist to support a front-office modernization effort for a federal DOW client. This role is responsible for designing and building the document management architecture, automated workflows, AI agent configurations, and data capabilities that span a multi-milestone delivery program. The position operates within a lean, agile sprint-based team and requires the ability to translate executive workflows into actionable, testable increments of capability across the Microsoft 365 and Power Platform ecosystem. Responsibilities: Build and maintain Power Automate workflows for inbox-driven task identification, action item routing, multi-step approvals, and exception handling Automate document detection, ingestion, and periodic summarization into SharePoint to support centralized knowledge management Design and configure SharePoint as a centralized repository for document retention, meeting records, briefs, and institutional knowledge Build Microsoft Forms-based or Canvas App-based intake tools for standardized capture and routing of meeting requests and action items Design and build Canvas Apps providing tailored, intuitive user experiences with guided workflows and embedded automation in lieu of standard form-based tools Connect Canvas Apps to Dataverse, SharePoint, and third-party data sources via connectors and custom APIs Implement RBAC, row-level security, and table permissions Configure AI Builder, Copilot Studio, or Azure AI capabilities to support predictive task modeling, document summarization, and AI-assisted meeting documentation Support integration of Power BI dashboards for executive visibility into operational metrics and sprint progress Modernize manual, email-based, and document-driven front office processes through targeted automation Participate in sprint planning, backlog grooming, daily standups, milestone reviews, and retrospectives within an agile delivery cadence Collaborate with the Business Systems Analyst to translate business requirements and current-state process documentation into sprint-ready development tasks Ensure all solutions operate within the DON's approved technology environment, minimizing security, accreditation, and sustainment risk What You Will Need: Minimum of SIX (6) years of professional experience Minimum of TWO (2) years delivering Power Platform solutions Clearance: Active and Maintained SECRET Clearance Citizenship: US Citizenship is required Education: US equivalent Bachelor's degree required Hands-on experience building Canvas Apps, Model Driven Apps, and Power Automate workflows end-to-end, including intake, routing, approval, and notification patterns Experience configuring SharePoint as a structured document repository, including metadata, libraries, and permissions Familiarity with Microsoft Forms and its integration with Power Automate for intake and routing scenarios Ability to build polished, production-ready UI/UX for non-technical executives and front office users Ability to work effectively within an agile sprint model, including participation in planning, reviews, and iterative delivery Ability to collaborate directly with stakeholders, including requirements gathering, demos, and milestone reviews What Would Be Nice To Have: Prior federal or DOW environment experience Experience with AI Builder, Copilot Studio, or Azure AI for document summarization, classification, or task prediction Power BI dashboard development and integration with Power Platform data sources Familiarity with Microsoft 365 G5 licensing and available capabilities Azure infrastructure or architecture knowledge Application Lifecycle Management (ALM) and environment management Azure DevOps and Git source control API and third-party integration experience What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
10/05/2026
Full time
Job Family: SAAS/PAAS/Cloud Consulting Travel Required: Up to 10% Clearance Required: Active Secret What You Will Do: We are seeking a Power Platform Developer and an Innovation Specialist to support a front-office modernization effort for a federal DOW client. This role is responsible for designing and building the document management architecture, automated workflows, AI agent configurations, and data capabilities that span a multi-milestone delivery program. The position operates within a lean, agile sprint-based team and requires the ability to translate executive workflows into actionable, testable increments of capability across the Microsoft 365 and Power Platform ecosystem. Responsibilities: Build and maintain Power Automate workflows for inbox-driven task identification, action item routing, multi-step approvals, and exception handling Automate document detection, ingestion, and periodic summarization into SharePoint to support centralized knowledge management Design and configure SharePoint as a centralized repository for document retention, meeting records, briefs, and institutional knowledge Build Microsoft Forms-based or Canvas App-based intake tools for standardized capture and routing of meeting requests and action items Design and build Canvas Apps providing tailored, intuitive user experiences with guided workflows and embedded automation in lieu of standard form-based tools Connect Canvas Apps to Dataverse, SharePoint, and third-party data sources via connectors and custom APIs Implement RBAC, row-level security, and table permissions Configure AI Builder, Copilot Studio, or Azure AI capabilities to support predictive task modeling, document summarization, and AI-assisted meeting documentation Support integration of Power BI dashboards for executive visibility into operational metrics and sprint progress Modernize manual, email-based, and document-driven front office processes through targeted automation Participate in sprint planning, backlog grooming, daily standups, milestone reviews, and retrospectives within an agile delivery cadence Collaborate with the Business Systems Analyst to translate business requirements and current-state process documentation into sprint-ready development tasks Ensure all solutions operate within the DON's approved technology environment, minimizing security, accreditation, and sustainment risk What You Will Need: Minimum of SIX (6) years of professional experience Minimum of TWO (2) years delivering Power Platform solutions Clearance: Active and Maintained SECRET Clearance Citizenship: US Citizenship is required Education: US equivalent Bachelor's degree required Hands-on experience building Canvas Apps, Model Driven Apps, and Power Automate workflows end-to-end, including intake, routing, approval, and notification patterns Experience configuring SharePoint as a structured document repository, including metadata, libraries, and permissions Familiarity with Microsoft Forms and its integration with Power Automate for intake and routing scenarios Ability to build polished, production-ready UI/UX for non-technical executives and front office users Ability to work effectively within an agile sprint model, including participation in planning, reviews, and iterative delivery Ability to collaborate directly with stakeholders, including requirements gathering, demos, and milestone reviews What Would Be Nice To Have: Prior federal or DOW environment experience Experience with AI Builder, Copilot Studio, or Azure AI for document summarization, classification, or task prediction Power BI dashboard development and integration with Power Platform data sources Familiarity with Microsoft 365 G5 licensing and available capabilities Azure infrastructure or architecture knowledge Application Lifecycle Management (ALM) and environment management Azure DevOps and Git source control API and third-party integration experience What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Sierra at XYZ Tech Inc. seeks a Merchandise Associate to support digital product catalog management for innovative software solutions. You will upload, organize, and maintain product data, pricing, SKUs, and digital assets across e-commerce and internal platforms, ensuring accuracy and consistency. Collaborate with software, sales, and marketing teams to optimize product listings, track inventory and licensing details, and generate basic performance reports. The role offers exposure to cutting-edge IT products, ongoing training, and opportunities to grow within a collaborative, data-driven, and inclusive environment based in Chicago. Responsibilities Maintain and update digital product catalog data, pricing, and SKUs Upload and manage digital assets across e-commerce and internal platforms Ensure data accuracy, consistency, and compliance with internal standards Collaborate with software, sales, and marketing teams on product listings Monitor inventory, licensing details, and product availability status Generate basic performance and inventory reports using spreadsheets or tools Support process improvements for catalog and merchandise data workflows Coordinate with IT to troubleshoot catalog or listing issues Required Skills Product catalog management Data entry and data quality control E-commerce platform administration Spreadsheet tools (Excel or Google Sheets) Basic data analysis and reporting SKU and pricing management Digital asset management Cross-functional collaboration Inventory and licensing tracking Basic understanding of software products
10/02/2026
Full time
Sierra at XYZ Tech Inc. seeks a Merchandise Associate to support digital product catalog management for innovative software solutions. You will upload, organize, and maintain product data, pricing, SKUs, and digital assets across e-commerce and internal platforms, ensuring accuracy and consistency. Collaborate with software, sales, and marketing teams to optimize product listings, track inventory and licensing details, and generate basic performance reports. The role offers exposure to cutting-edge IT products, ongoing training, and opportunities to grow within a collaborative, data-driven, and inclusive environment based in Chicago. Responsibilities Maintain and update digital product catalog data, pricing, and SKUs Upload and manage digital assets across e-commerce and internal platforms Ensure data accuracy, consistency, and compliance with internal standards Collaborate with software, sales, and marketing teams on product listings Monitor inventory, licensing details, and product availability status Generate basic performance and inventory reports using spreadsheets or tools Support process improvements for catalog and merchandise data workflows Coordinate with IT to troubleshoot catalog or listing issues Required Skills Product catalog management Data entry and data quality control E-commerce platform administration Spreadsheet tools (Excel or Google Sheets) Basic data analysis and reporting SKU and pricing management Digital asset management Cross-functional collaboration Inventory and licensing tracking Basic understanding of software products
City of Alexandria VA Sanitation Authority
Alexandria, Virginia
About Us AlexRenew is one of the most advanced wastewater utilities in the United States, serving over 300,000 customers in Alexandria, VA, and parts of Fairfax County. Each year, our facility processes and treats approximately 13 billion gallons of wastewater received from area homes, schools, and businesses to protect public health and the environment. If you are interested in working for a leader in the wastewater industry, we invite qualified candidates to apply for our Learning and Talent Development Technical Specialist position. What we do and how we do it is driven by our five Goals: Operational Excellence: Taking proactive steps to meet current and future challenges. Thriving Workforce: Investing in our staff and fostering a culture of belonging. Strategic Partnerships: Promoting watershed-level thinking. Environmental Sustainability: Being good stewards of our resources to minimize our impact. Commitment to the Community: Strengthening connections with the public and providing affordable service. Summary: The Learning and Talent Development Technical Specialist designs, implements, delivers and evaluates employee training programs that develop workforce capability, strengthen technical competency and improve organizational performance. This position supports learning and talent development initiatives including onboarding, career development, leadership and professional development, apprenticeship coordination, licensing and certification support, and cross-training, while also providing hands-on and theoretical technical training for Operations and Maintenance employees. The role works closely with departments, supervisors and subject matter experts to assess training needs, create curriculum and training materials, coordinate schedules, track completion and evaluate program effectiveness. Essential Duties & Responsibilities: Develop and implement learning and talent development strategies using adult learning methods.Coordinate with various departments to schedule relevant employee training, including technical and non-technical programs.Support the overall AlexRenew Apprenticeship program, including coordinating instructors, schedules, employee registration, completion tracking and related learning activities.Assess training needs and feedback to improve programs related to leadership and career development, mentor development, knowledge transfer, change management, onboarding, technical training and cross-training.Assist employees with preparing for licensing and certification exams by providing one on one mentoring, coaching and customizing training to individual needsMaintain accurate and up-to-date training data in ADP Workforce Now employee Talent Profile and Learning module, learning management systems and related tracking tools.Evaluate feedback, analyze training results and recommend improvements as required.Recommend, create, coordinate and update training materials, job aids, presentations, assessments and learning resources to continuously improve course content and delivery techniques.Serve as a hands-on and theoretical trainer for assigned Operations and Maintenance training topics, including one-on-one, small group and recurring training sessions.Support technical training related to operations, maintenance, facilities, process modules, SOPs and other assigned training materials to ensure content reflects current operational conditions.Organize and maintain training materials and technical resources in SharePoint or other approved systems so files are accurate, accessible and available as needed.Identify appropriate subject matter expert trainers and coordinate delivery of technical and non-technical training programs.Develop links between individual training, learning plans and talent development plans; assess participants for knowledge and behaviors learned and applied.Support relationships and contracts with external training vendors for technical and non-technical resources.Initiate own daily assignments, follow through on matters of concern and use independent judgment to take appropriate actions.Back up the Learning and Talent Development Manager, and Learning and Talent Development Specialist as needed. Actively promotes safe behaviors and health awareness in the execution of daily tasks.Perform other duties as assigned. Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Bachelor's degree in business, human resources, education, training, organizational development or related field preferred; completion of two (2) years of college or equivalent technical training may be considered with relevant experience; or combination of education and experience.Five (5) years' experience in learning and talent development, human resources, technical training, wastewater operations or maintenance training, or a combination of education, training and experience desired.Experience designing, coordinating and delivering adult learning programs, including classroom, hands-on, one-on-one and group training.Virginia Wastewater Works license, ABC Plant Maintenance Technologist certification, SHRM-Certified Professional (CP), ATD-Certified Professional in Talent Development (CPTD), or related certification preferred.Organization skills, ability to organize data and plan, to work autonomously while prioritizing and multi-tasking several assignments; project management skills and ability to effectively balance multiple projects. Analytical thinking, ability to conduct research and analyze various forms of data to support learning strategies and training improvements.Problem-solving skills, ability to troubleshoot and devise alternative strategies.Attention to detail, ability to manage staff-related training data, technical content and program documentation accurately.Interpersonal skills, ability to influence and help others develop and grow.Collaboration and communication skills, ability to actively engage and collaborate with all staff, supervisors, subject matter experts and external consultants.Must have a strong work ethic, a can-do attitude, the desire to be a team player, be proactive and suggest ideas for easier processes and improved efficiency.High degree of professionalism includes the ability to handle sensitive/confidential material.Strong computer skills including working knowledge of human resources management systems, learning management systems, ADP Workforce Now, SharePoint, content creation software and intermediate to advanced Microsoft Office Suite.Good to excellent writing skills and ability to use various written communication tools.Knowledge of adult learning principles including how to successfully train, facilitate and present. Physical Demands: The physical demands described here are representative of those that an employee may perform on an occasional to regular basis while performing functions of this job. Reasonable accommodations may be made to enable individuals to perform these functions. A detailed Physical Demands Analysis is available in Human Resources and a copy will be provided to all incumbents in this position. While performing the duties of this job, typical of office work, includes lifting up to 10 pounds, and minimal pushing or pulling. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Environmental conditions necessitate following strict safety guidelines and use of Personal Protective Equipment. While performing the duties of this job, the employee performs work indoors in a climate-controlled environment, with outdoor trips between buildings. Disclaimer: The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Compensation details: 00 Yearly Salary PI7c643fdf54b9-7145
10/01/2026
Full time
About Us AlexRenew is one of the most advanced wastewater utilities in the United States, serving over 300,000 customers in Alexandria, VA, and parts of Fairfax County. Each year, our facility processes and treats approximately 13 billion gallons of wastewater received from area homes, schools, and businesses to protect public health and the environment. If you are interested in working for a leader in the wastewater industry, we invite qualified candidates to apply for our Learning and Talent Development Technical Specialist position. What we do and how we do it is driven by our five Goals: Operational Excellence: Taking proactive steps to meet current and future challenges. Thriving Workforce: Investing in our staff and fostering a culture of belonging. Strategic Partnerships: Promoting watershed-level thinking. Environmental Sustainability: Being good stewards of our resources to minimize our impact. Commitment to the Community: Strengthening connections with the public and providing affordable service. Summary: The Learning and Talent Development Technical Specialist designs, implements, delivers and evaluates employee training programs that develop workforce capability, strengthen technical competency and improve organizational performance. This position supports learning and talent development initiatives including onboarding, career development, leadership and professional development, apprenticeship coordination, licensing and certification support, and cross-training, while also providing hands-on and theoretical technical training for Operations and Maintenance employees. The role works closely with departments, supervisors and subject matter experts to assess training needs, create curriculum and training materials, coordinate schedules, track completion and evaluate program effectiveness. Essential Duties & Responsibilities: Develop and implement learning and talent development strategies using adult learning methods.Coordinate with various departments to schedule relevant employee training, including technical and non-technical programs.Support the overall AlexRenew Apprenticeship program, including coordinating instructors, schedules, employee registration, completion tracking and related learning activities.Assess training needs and feedback to improve programs related to leadership and career development, mentor development, knowledge transfer, change management, onboarding, technical training and cross-training.Assist employees with preparing for licensing and certification exams by providing one on one mentoring, coaching and customizing training to individual needsMaintain accurate and up-to-date training data in ADP Workforce Now employee Talent Profile and Learning module, learning management systems and related tracking tools.Evaluate feedback, analyze training results and recommend improvements as required.Recommend, create, coordinate and update training materials, job aids, presentations, assessments and learning resources to continuously improve course content and delivery techniques.Serve as a hands-on and theoretical trainer for assigned Operations and Maintenance training topics, including one-on-one, small group and recurring training sessions.Support technical training related to operations, maintenance, facilities, process modules, SOPs and other assigned training materials to ensure content reflects current operational conditions.Organize and maintain training materials and technical resources in SharePoint or other approved systems so files are accurate, accessible and available as needed.Identify appropriate subject matter expert trainers and coordinate delivery of technical and non-technical training programs.Develop links between individual training, learning plans and talent development plans; assess participants for knowledge and behaviors learned and applied.Support relationships and contracts with external training vendors for technical and non-technical resources.Initiate own daily assignments, follow through on matters of concern and use independent judgment to take appropriate actions.Back up the Learning and Talent Development Manager, and Learning and Talent Development Specialist as needed. Actively promotes safe behaviors and health awareness in the execution of daily tasks.Perform other duties as assigned. Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Bachelor's degree in business, human resources, education, training, organizational development or related field preferred; completion of two (2) years of college or equivalent technical training may be considered with relevant experience; or combination of education and experience.Five (5) years' experience in learning and talent development, human resources, technical training, wastewater operations or maintenance training, or a combination of education, training and experience desired.Experience designing, coordinating and delivering adult learning programs, including classroom, hands-on, one-on-one and group training.Virginia Wastewater Works license, ABC Plant Maintenance Technologist certification, SHRM-Certified Professional (CP), ATD-Certified Professional in Talent Development (CPTD), or related certification preferred.Organization skills, ability to organize data and plan, to work autonomously while prioritizing and multi-tasking several assignments; project management skills and ability to effectively balance multiple projects. Analytical thinking, ability to conduct research and analyze various forms of data to support learning strategies and training improvements.Problem-solving skills, ability to troubleshoot and devise alternative strategies.Attention to detail, ability to manage staff-related training data, technical content and program documentation accurately.Interpersonal skills, ability to influence and help others develop and grow.Collaboration and communication skills, ability to actively engage and collaborate with all staff, supervisors, subject matter experts and external consultants.Must have a strong work ethic, a can-do attitude, the desire to be a team player, be proactive and suggest ideas for easier processes and improved efficiency.High degree of professionalism includes the ability to handle sensitive/confidential material.Strong computer skills including working knowledge of human resources management systems, learning management systems, ADP Workforce Now, SharePoint, content creation software and intermediate to advanced Microsoft Office Suite.Good to excellent writing skills and ability to use various written communication tools.Knowledge of adult learning principles including how to successfully train, facilitate and present. Physical Demands: The physical demands described here are representative of those that an employee may perform on an occasional to regular basis while performing functions of this job. Reasonable accommodations may be made to enable individuals to perform these functions. A detailed Physical Demands Analysis is available in Human Resources and a copy will be provided to all incumbents in this position. While performing the duties of this job, typical of office work, includes lifting up to 10 pounds, and minimal pushing or pulling. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Environmental conditions necessitate following strict safety guidelines and use of Personal Protective Equipment. While performing the duties of this job, the employee performs work indoors in a climate-controlled environment, with outdoor trips between buildings. Disclaimer: The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Compensation details: 00 Yearly Salary PI7c643fdf54b9-7145
Job Description Job Description Build systems people can depend on A dependable network gives people the confidence to get on with their work. At Modern IT, you will turn client needs into carefully implemented infrastructure-from network equipment and wireless coverage to internet connectivity, cameras, and physical access systems. You will develop designs for an architect's approval, then own implementation, testing, and handoff. You will work with clients, colleagues, providers, and subcontractors to deliver environments that perform reliably and are straightforward to support. Role details Home base: La Verne, California, with client-site work throughout Southern California with a few non-frequent visits to other states. Overnight travel is currently expected approximately once every one to three months and may increase as project demand grows. Reports to: Director of Professional Services. Employment: Full-time. Generally 8 a.m.-5 p.m., with scheduling around after-hours cutovers. On-call is currently no more than one weekend per month. About Modern IT Modern IT helps people and businesses move forward with confidence. We partner with business leaders and internal IT teams to simplify technology, strengthen security, and connect IT decisions to business priorities. Our focused Microsoft approach brings tools and processes together so teams can work with greater clarity. What you will own Network infrastructure : Develop designs for architect approval and implement the approved solution. Own configuration, rack organization, power, patching, labeling, testing, and documentation. Escalate material design changes for approval. Wireless: Assess client needs and site conditions, develop designs, and validate coverage, capacity, roaming, security, and performance against how people use the space. ISP delivery: Implement standardized installations, upgrades, and migrations handed over by the vCIO, who develops the plan with telecom brokers. Coordinate provider readiness, site dependencies, cutover, validation, and handoff. Keep delivery records accurate to support the commercial process. Cameras and connected security: Develop and implement architect-approved UniFi Protect, UniFi Access, environmental sensor, and related IoT solutions. Validate agreed coverage, recording, permissions, connectivity, supported integrations, and failure behavior. Coordinate specialist dependencies. Subcontractor Management: Set clear scope and acceptance criteria, inspect work, and drive deficiencies to resolution. You can reject work that falls short of agreed standards; explain the gap respectfully and establish a practical correction plan that protects outcomes and relationships. Operational handoff: Deliver accurate as-built records, configuration documentation, test results, and a clear support handoff. Participate in complex escalations when needed and bring root-cause learning into future implementations. What good work looks like Implementations pass agreed acceptance testing and meet approved designs. Material deficiencies are resolved before handoff. Clients understand the change, support teams can maintain it, and sound engineering reduces avoidable disruption. As our cabling and connected-infrastructure work grows, you will help develop a repeatable delivery capability: clear scopes, dependable subcontractor relationships, quality standards, and a practical plan for expanding what Modern IT can deliver. You will help colleagues apply these standards and build their delivery skills. C-7 licensing or qualifying-individual experience is a strong advantage. Requirements You bring hands-on experience with: Network implementation and troubleshooting across routing, switching, firewalls, segmentation, and device connectivity, including UniFi and Meraki environments. Wireless site surveys, design, deployment, and performance validation. UniFi Protect, UniFi Access, IoT, and physical-security implementations. ISP installations and migrations, including provider coordination, cutover planning, validation, and handoff. Subcontractor coordination, quality inspection, and constructive resolution of deficient work. C-7 licensing or qualifying-individual experience is preferred, not required to apply. Applying AI to engineering processes, such as test plans, documentation, and repeatable workflows. You validate technical outputs, protect client information, and remain responsible for the result. You can explain work you personally delivered: the design, approval process, implementation choices, testing, and handoff. You communicate clearly with clients and colleagues, work within architect-approved designs, and document systems so others can support them. Benefits Base salary: $150,000-$180,000 annually, based on relevant experience and demonstrated capabilities. You may be eligible to participate in Modern IT's profit-sharing plan after six months of employment, subject to plan terms. Payouts are not guaranteed. A company vehicle is available for work-related travel. Travel and vehicle expenses are handled under Modern IT's policy in accordance with applicable IRS rules. Build for better with us If you take pride in thoughtful implementation and helping people work with confidence, we would like to hear from you.
09/28/2026
Full time
Job Description Job Description Build systems people can depend on A dependable network gives people the confidence to get on with their work. At Modern IT, you will turn client needs into carefully implemented infrastructure-from network equipment and wireless coverage to internet connectivity, cameras, and physical access systems. You will develop designs for an architect's approval, then own implementation, testing, and handoff. You will work with clients, colleagues, providers, and subcontractors to deliver environments that perform reliably and are straightforward to support. Role details Home base: La Verne, California, with client-site work throughout Southern California with a few non-frequent visits to other states. Overnight travel is currently expected approximately once every one to three months and may increase as project demand grows. Reports to: Director of Professional Services. Employment: Full-time. Generally 8 a.m.-5 p.m., with scheduling around after-hours cutovers. On-call is currently no more than one weekend per month. About Modern IT Modern IT helps people and businesses move forward with confidence. We partner with business leaders and internal IT teams to simplify technology, strengthen security, and connect IT decisions to business priorities. Our focused Microsoft approach brings tools and processes together so teams can work with greater clarity. What you will own Network infrastructure : Develop designs for architect approval and implement the approved solution. Own configuration, rack organization, power, patching, labeling, testing, and documentation. Escalate material design changes for approval. Wireless: Assess client needs and site conditions, develop designs, and validate coverage, capacity, roaming, security, and performance against how people use the space. ISP delivery: Implement standardized installations, upgrades, and migrations handed over by the vCIO, who develops the plan with telecom brokers. Coordinate provider readiness, site dependencies, cutover, validation, and handoff. Keep delivery records accurate to support the commercial process. Cameras and connected security: Develop and implement architect-approved UniFi Protect, UniFi Access, environmental sensor, and related IoT solutions. Validate agreed coverage, recording, permissions, connectivity, supported integrations, and failure behavior. Coordinate specialist dependencies. Subcontractor Management: Set clear scope and acceptance criteria, inspect work, and drive deficiencies to resolution. You can reject work that falls short of agreed standards; explain the gap respectfully and establish a practical correction plan that protects outcomes and relationships. Operational handoff: Deliver accurate as-built records, configuration documentation, test results, and a clear support handoff. Participate in complex escalations when needed and bring root-cause learning into future implementations. What good work looks like Implementations pass agreed acceptance testing and meet approved designs. Material deficiencies are resolved before handoff. Clients understand the change, support teams can maintain it, and sound engineering reduces avoidable disruption. As our cabling and connected-infrastructure work grows, you will help develop a repeatable delivery capability: clear scopes, dependable subcontractor relationships, quality standards, and a practical plan for expanding what Modern IT can deliver. You will help colleagues apply these standards and build their delivery skills. C-7 licensing or qualifying-individual experience is a strong advantage. Requirements You bring hands-on experience with: Network implementation and troubleshooting across routing, switching, firewalls, segmentation, and device connectivity, including UniFi and Meraki environments. Wireless site surveys, design, deployment, and performance validation. UniFi Protect, UniFi Access, IoT, and physical-security implementations. ISP installations and migrations, including provider coordination, cutover planning, validation, and handoff. Subcontractor coordination, quality inspection, and constructive resolution of deficient work. C-7 licensing or qualifying-individual experience is preferred, not required to apply. Applying AI to engineering processes, such as test plans, documentation, and repeatable workflows. You validate technical outputs, protect client information, and remain responsible for the result. You can explain work you personally delivered: the design, approval process, implementation choices, testing, and handoff. You communicate clearly with clients and colleagues, work within architect-approved designs, and document systems so others can support them. Benefits Base salary: $150,000-$180,000 annually, based on relevant experience and demonstrated capabilities. You may be eligible to participate in Modern IT's profit-sharing plan after six months of employment, subject to plan terms. Payouts are not guaranteed. A company vehicle is available for work-related travel. Travel and vehicle expenses are handled under Modern IT's policy in accordance with applicable IRS rules. Build for better with us If you take pride in thoughtful implementation and helping people work with confidence, we would like to hear from you.
Job Description Job Description Company Description: For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions - with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas. Specialties: As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include: Pressure Management Isolation Valves & Actuation Control Valves & Regulators Process Control & Safety Systems Oil & Gas Automation- fiscal custody metering, controls, and SCADA Reliability Solutions & Services Specialty Pumps & Rotating Equipment Instrumentation Maintenance & Repair Services Duties and Responsibilities Machinery Monitoring & Protection Systems Install, configure, commission, and troubleshoot machinery protection and condition monitoring systems. Configure vibration, process, and asset health monitoring devices and associated infrastructure. Verify sensor installation, signal quality, alarm functionality, and communication integrity. Perform startup, testing, and commissioning activities for online monitoring solutions. Support system upgrades, migrations, and modernization projects. Assist with field acceptance testing and customer turnover activities. Software & System Configuration Install, configure, and maintain machinery health, asset monitoring, and condition monitoring software platforms. Configure assets, measurement points, alarms, databases, users, reporting tools, and system architecture. Perform software updates, patching, backups, and licensing activities. Troubleshoot software, database, and communication-related issues. Provide customer training and technical support. Industrial Networking & Communications Configure and troubleshoot Ethernet-based industrial networks. Assign and manage IP addresses, subnetting, gateways, and network connectivity. Configure and validate industrial communication protocols including Modbus TCP, Modbus RTU, OPC, and similar technologies. Assist customers with cybersecurity requirements, firewall configuration, and network access requests. Integrate monitoring systems with PLCs, DCSs, SCADA systems, historians, and enterprise asset management platforms. Coordinate with plant operations, engineering, automation, and IT personnel to establish secure and reliable communications. Technical Support Provide onsite and remote troubleshooting support. Diagnose hardware, software, communication, and instrumentation issues. Generate detailed service reports and technical documentation. Support emergency callouts and critical customer issues when required. Establish and maintain strong customer relationships through technical expertise and professional service. QUALIFICATIONS: Education/Experience: Associate's Degree in Instrumentation, Electronics, Electrical Technology, Industrial Automation, Computer Networking, Engineering Technology, or equivalent work experience. Minimum 3 years of experience supporting industrial instrumentation, automation, controls, machinery monitoring, reliability systems, or related technologies. Strong technical understanding of industrial instrumentation, automation systems, machinery monitoring, or reliability technologies. Experience installing and commissioning industrial electronic equipment in operating facilities. Experience with Windows-based software installation, configuration, and troubleshooting. Working knowledge of industrial networking principles including TCP/IP communications. Experience configuring IP addresses, switches, gateways, and network connectivity. Experience coordinating with customer IT departments regarding server access, cybersecurity requirements, and firewall exceptions. Ability to interpret electrical drawings, wiring schematics, network diagrams, and technical documentation. Strong troubleshooting and problem-solving skills. Must pass DOT and customer required drug testing. Must meet company requirements for driving privileges. Excellent verbal and written communication skills Preferred proficiency with: Experience with machinery protection and condition monitoring systems. Experience with vibration monitoring, rotating equipment reliability, and asset health technologies. Experience commissioning wireless industrial instrumentation and WirelessHART networks. Experience integrating industrial monitoring systems using Modbus, OPC, MQTT, or similar communication protocols. Experience supporting industrial software applications and databases. Familiarity with machine protection standards such as API 670. Experience supporting reliability programs in refining, petrochemical, chemical, power generation, LNG, pipeline, or manufacturing environments. Knowledge of industrial cybersecurity concepts and network segmentation practices. Basic understanding of vibration analysis and machinery diagnostics.
09/26/2026
Full time
Job Description Job Description Company Description: For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions - with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas. Specialties: As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include: Pressure Management Isolation Valves & Actuation Control Valves & Regulators Process Control & Safety Systems Oil & Gas Automation- fiscal custody metering, controls, and SCADA Reliability Solutions & Services Specialty Pumps & Rotating Equipment Instrumentation Maintenance & Repair Services Duties and Responsibilities Machinery Monitoring & Protection Systems Install, configure, commission, and troubleshoot machinery protection and condition monitoring systems. Configure vibration, process, and asset health monitoring devices and associated infrastructure. Verify sensor installation, signal quality, alarm functionality, and communication integrity. Perform startup, testing, and commissioning activities for online monitoring solutions. Support system upgrades, migrations, and modernization projects. Assist with field acceptance testing and customer turnover activities. Software & System Configuration Install, configure, and maintain machinery health, asset monitoring, and condition monitoring software platforms. Configure assets, measurement points, alarms, databases, users, reporting tools, and system architecture. Perform software updates, patching, backups, and licensing activities. Troubleshoot software, database, and communication-related issues. Provide customer training and technical support. Industrial Networking & Communications Configure and troubleshoot Ethernet-based industrial networks. Assign and manage IP addresses, subnetting, gateways, and network connectivity. Configure and validate industrial communication protocols including Modbus TCP, Modbus RTU, OPC, and similar technologies. Assist customers with cybersecurity requirements, firewall configuration, and network access requests. Integrate monitoring systems with PLCs, DCSs, SCADA systems, historians, and enterprise asset management platforms. Coordinate with plant operations, engineering, automation, and IT personnel to establish secure and reliable communications. Technical Support Provide onsite and remote troubleshooting support. Diagnose hardware, software, communication, and instrumentation issues. Generate detailed service reports and technical documentation. Support emergency callouts and critical customer issues when required. Establish and maintain strong customer relationships through technical expertise and professional service. QUALIFICATIONS: Education/Experience: Associate's Degree in Instrumentation, Electronics, Electrical Technology, Industrial Automation, Computer Networking, Engineering Technology, or equivalent work experience. Minimum 3 years of experience supporting industrial instrumentation, automation, controls, machinery monitoring, reliability systems, or related technologies. Strong technical understanding of industrial instrumentation, automation systems, machinery monitoring, or reliability technologies. Experience installing and commissioning industrial electronic equipment in operating facilities. Experience with Windows-based software installation, configuration, and troubleshooting. Working knowledge of industrial networking principles including TCP/IP communications. Experience configuring IP addresses, switches, gateways, and network connectivity. Experience coordinating with customer IT departments regarding server access, cybersecurity requirements, and firewall exceptions. Ability to interpret electrical drawings, wiring schematics, network diagrams, and technical documentation. Strong troubleshooting and problem-solving skills. Must pass DOT and customer required drug testing. Must meet company requirements for driving privileges. Excellent verbal and written communication skills Preferred proficiency with: Experience with machinery protection and condition monitoring systems. Experience with vibration monitoring, rotating equipment reliability, and asset health technologies. Experience commissioning wireless industrial instrumentation and WirelessHART networks. Experience integrating industrial monitoring systems using Modbus, OPC, MQTT, or similar communication protocols. Experience supporting industrial software applications and databases. Familiarity with machine protection standards such as API 670. Experience supporting reliability programs in refining, petrochemical, chemical, power generation, LNG, pipeline, or manufacturing environments. Knowledge of industrial cybersecurity concepts and network segmentation practices. Basic understanding of vibration analysis and machinery diagnostics.
Firefighters Community Credit Union
Cleveland, Ohio
Job Description Job Description Our Opportunity We're hiring a full-time Information Systems & Technology Specialist to join our team! This position will be based in our Cuyahoga Heights location, with travel to other branch locations. Location: 4664 East 71st St., Cuyahoga Hts., OH 44125 Schedule: Full-time Pay: $59,000-$88,000 per year Who We Are At Firefighters Community Credit Union, we believe people are far more than just their credit score. We pride ourselves on offering a warm, family environment while providing tools to make managing finances hassle-free. Our members truly make a difference: their deposits fund other member loans, and those loans help to keep both our rates and fees low. Every dollar of profit FFCCU makes is reinvested into the credit union and the community. FFCCU's foundation is local people making an impact on the lives of individuals and our community. We are people helping people. Who You Are Our ideal teammate serves as a vital member of our operations team and helps ensure the credit union's information systems, technology, hardware, and software is safe, secure, and supported. Good credit is vital since we are a financial institution. Responsibilities Serves as the credit union's first point of contact for teammate software, hardware, and technology support Troubleshoot and resolve basic hardware, software, connectivity, and technology issues Assist with user account management and access, including within Microsoft environment Ensure safety and soundness of credit union's hardware, software, and information systems Maintain accurate documentation, including policies, procedures, tickets, and resolutions Support basic network connectivity troubleshooting Provide or assist with ongoing training and support in information security, including cybersecurity, for employees Work with third-party IT vendors on complex network or software issues Contribute to short- and long-range planning for needed resources Qualifications Three to five years of similar or related experience Two-year college degree or equivalent certification or licensing Other Willingness to learn new systems and technology, including attendance at vendor conferences Physical requirements include moving frequently and regularly using wrists, hands, and or fingers; speaking clearly, hearing and understanding; visual acuity necessary to prepare or inspect documents; should be able to lift or exert up to 25 lbs. of force occasionally. Travel between locations and flexible hours may be required to meet business needs AA/EOE Job Posted by ApplicantPro
09/24/2026
Full time
Job Description Job Description Our Opportunity We're hiring a full-time Information Systems & Technology Specialist to join our team! This position will be based in our Cuyahoga Heights location, with travel to other branch locations. Location: 4664 East 71st St., Cuyahoga Hts., OH 44125 Schedule: Full-time Pay: $59,000-$88,000 per year Who We Are At Firefighters Community Credit Union, we believe people are far more than just their credit score. We pride ourselves on offering a warm, family environment while providing tools to make managing finances hassle-free. Our members truly make a difference: their deposits fund other member loans, and those loans help to keep both our rates and fees low. Every dollar of profit FFCCU makes is reinvested into the credit union and the community. FFCCU's foundation is local people making an impact on the lives of individuals and our community. We are people helping people. Who You Are Our ideal teammate serves as a vital member of our operations team and helps ensure the credit union's information systems, technology, hardware, and software is safe, secure, and supported. Good credit is vital since we are a financial institution. Responsibilities Serves as the credit union's first point of contact for teammate software, hardware, and technology support Troubleshoot and resolve basic hardware, software, connectivity, and technology issues Assist with user account management and access, including within Microsoft environment Ensure safety and soundness of credit union's hardware, software, and information systems Maintain accurate documentation, including policies, procedures, tickets, and resolutions Support basic network connectivity troubleshooting Provide or assist with ongoing training and support in information security, including cybersecurity, for employees Work with third-party IT vendors on complex network or software issues Contribute to short- and long-range planning for needed resources Qualifications Three to five years of similar or related experience Two-year college degree or equivalent certification or licensing Other Willingness to learn new systems and technology, including attendance at vendor conferences Physical requirements include moving frequently and regularly using wrists, hands, and or fingers; speaking clearly, hearing and understanding; visual acuity necessary to prepare or inspect documents; should be able to lift or exert up to 25 lbs. of force occasionally. Travel between locations and flexible hours may be required to meet business needs AA/EOE Job Posted by ApplicantPro