Job Description IT Support Analyst (On-Site) Location: Pittsburgh, PA (Near Pittsburgh International Airport) Type: Full-Time Schedule: Monday-Friday, On-Site About the Role We are seeking an experienced and customer-focused IT Support Analyst to join our growing Managed Services team. This individual will provide hands-on technical support for small and mid-sized business clients in a Microsoft-centric environment. The ideal candidate has strong troubleshooting skills, excellent communication abilities, and experience supporting end users across a variety of technologies including Microsoft 365, Windows, networking, and endpoint management. This role requires an individual who enjoys solving technical problems, working directly with end users, and supporting a diverse client base in a fast-paced MSP environment. Key Responsibilities Provide Tier 1 and Tier 2 technical support to end users via phone, email, remote support, and onsite visits. Troubleshoot hardware, software, operating system, and connectivity issues. Administer and support Microsoft 365 environments, including: Exchange Online Outlook Teams SharePoint Online OneDrive Azure Active Directory / Entra ID Provision, configure, and deploy desktops, laptops, mobile devices, and peripherals. Manage user accounts, permissions, password resets, and security group memberships. Configure and support Windows 10 and Windows 11 workstations. Assist with server administration in Windows Server environments. Diagnose and resolve network-related issues involving: TCP/IP DNS DHCP VPN Firewalls Wireless Networks Monitor and maintain client environments utilizing Remote Monitoring & Management (RMM) tools. Document incidents, resolutions, and technical procedures within the ticketing system. Participate in client onboarding projects, workstation deployments, and technology refresh initiatives. Escalate complex issues to senior engineers when necessary. Maintain high customer satisfaction through professional communication and timely resolution of support requests. Required Qualifications 2+ years of IT support experience, preferably within a Managed Services Provider (MSP) environment. Strong knowledge of: Microsoft 365 Windows 10/11 Active Directory Azure AD / Entra ID Exchange Online Networking fundamentals Experience supporting remote and onsite users. Familiarity with ticketing systems such as ConnectWise, Autotask, HaloPSA, or ServiceNow. Experience utilizing RMM platforms such as Datto RMM, NinjaOne, ConnectWise Automate, or N-able. Strong troubleshooting and problem-solving skills. Excellent verbal and written communication abilities. Valid driver's license and reliable transportation. Preferred Qualifications Microsoft Certified: Modern Desktop Administrator Associate Microsoft 365 Certified Fundamentals CompTIA A+ CompTIA Network+ Experience supporting Azure environments Experience with cybersecurity best practices and endpoint security solutions MSP experience strongly preferred Compensation & Benefits Competitive base salary: $55,000 - $75,000 depending on experience Health, Dental, and Vision Insurance 401(k) with company match PTO and Paid Holidays Professional training and certification reimbursement Career advancement opportunities within a growing technology organization Ideal Candidate The successful candidate is highly responsive, technically curious, and thrives in a client-facing environment. You enjoy helping users solve problems, take ownership of issues from start to finish, and can effectively balance multiple priorities in a fast-paced MSP setting.
11/14/2026
Full time
Job Description IT Support Analyst (On-Site) Location: Pittsburgh, PA (Near Pittsburgh International Airport) Type: Full-Time Schedule: Monday-Friday, On-Site About the Role We are seeking an experienced and customer-focused IT Support Analyst to join our growing Managed Services team. This individual will provide hands-on technical support for small and mid-sized business clients in a Microsoft-centric environment. The ideal candidate has strong troubleshooting skills, excellent communication abilities, and experience supporting end users across a variety of technologies including Microsoft 365, Windows, networking, and endpoint management. This role requires an individual who enjoys solving technical problems, working directly with end users, and supporting a diverse client base in a fast-paced MSP environment. Key Responsibilities Provide Tier 1 and Tier 2 technical support to end users via phone, email, remote support, and onsite visits. Troubleshoot hardware, software, operating system, and connectivity issues. Administer and support Microsoft 365 environments, including: Exchange Online Outlook Teams SharePoint Online OneDrive Azure Active Directory / Entra ID Provision, configure, and deploy desktops, laptops, mobile devices, and peripherals. Manage user accounts, permissions, password resets, and security group memberships. Configure and support Windows 10 and Windows 11 workstations. Assist with server administration in Windows Server environments. Diagnose and resolve network-related issues involving: TCP/IP DNS DHCP VPN Firewalls Wireless Networks Monitor and maintain client environments utilizing Remote Monitoring & Management (RMM) tools. Document incidents, resolutions, and technical procedures within the ticketing system. Participate in client onboarding projects, workstation deployments, and technology refresh initiatives. Escalate complex issues to senior engineers when necessary. Maintain high customer satisfaction through professional communication and timely resolution of support requests. Required Qualifications 2+ years of IT support experience, preferably within a Managed Services Provider (MSP) environment. Strong knowledge of: Microsoft 365 Windows 10/11 Active Directory Azure AD / Entra ID Exchange Online Networking fundamentals Experience supporting remote and onsite users. Familiarity with ticketing systems such as ConnectWise, Autotask, HaloPSA, or ServiceNow. Experience utilizing RMM platforms such as Datto RMM, NinjaOne, ConnectWise Automate, or N-able. Strong troubleshooting and problem-solving skills. Excellent verbal and written communication abilities. Valid driver's license and reliable transportation. Preferred Qualifications Microsoft Certified: Modern Desktop Administrator Associate Microsoft 365 Certified Fundamentals CompTIA A+ CompTIA Network+ Experience supporting Azure environments Experience with cybersecurity best practices and endpoint security solutions MSP experience strongly preferred Compensation & Benefits Competitive base salary: $55,000 - $75,000 depending on experience Health, Dental, and Vision Insurance 401(k) with company match PTO and Paid Holidays Professional training and certification reimbursement Career advancement opportunities within a growing technology organization Ideal Candidate The successful candidate is highly responsive, technically curious, and thrives in a client-facing environment. You enjoy helping users solve problems, take ownership of issues from start to finish, and can effectively balance multiple priorities in a fast-paced MSP setting.
Job Description A nationally recognized law firm is seeking a hands-on End User Support Analyst to deliver responsive, high-touch technology support for attorneys and professional staff in a demanding professional services environment. Role Overview Own Tier 2 desktop and end-user support across Windows workstations, Microsoft 365, enterprise applications, mobile devices, peripherals, networking, and conference room technology. This role combines desk-side and remote troubleshooting, technical setup for meetings and offsite events, user account support, hardware coordination, and cross-functional issue resolution with a strong focus on service quality and timely communication. Key Responsibilities Provide advanced Tier 2 technical support for Windows desktops, laptops, operating systems, business applications, peripherals, printers, multifunction devices, and specialized hardware. Troubleshoot Microsoft 365, mobile devices, software, hardware, connectivity, and workstation issues through resolution. Deliver desk-side, remote, and onsite technical support with a professional, customer-focused approach. Manage, update, and document service tickets in ServiceNow or a similar IT service management (ITSM) platform. Provide end-user guidance and training on hardware, software, applications, and technology processes. Create, modify, and maintain user accounts across enterprise systems. Diagnose connectivity issues involving local area networks (LAN), wide area networks (WAN), Wi-Fi, virtual private networks (VPN), Domain Name System (DNS), and basic network infrastructure. Support conference room technology, audiovisual (AV) equipment, video conferencing systems, presentations, meetings, trials, and offsite events. Assist with temporary or offsite technology infrastructure, including routers, switches, and servers. Coordinate hardware deployments, workstation upgrades, equipment moves, and new-hire technology setups. Partner with internal IT teams, vendors, and application owners to resolve escalated technical issues. Participate in IT projects, infrastructure support activities, and technology improvement initiatives. Manage competing priorities, maintain clear communication with end users, and take ownership of technical problems through resolution. Provide schedule flexibility, overtime, and offsite support as needed. Core Qualifications & Requirements 2+ years of experience in end-user support, desktop support, service desk, or IT support. Strong hands-on Windows operating system, PC hardware, software, and troubleshooting experience. Working knowledge of Microsoft 365, common enterprise applications, and ticketing or ITSM platforms. Familiarity with LAN/WAN, Wi-Fi, VPN, DNS, and basic server and networking concepts. Excellent communication, customer service, interpersonal, organizational, and problem-solving skills. Ability to work independently, manage competing priorities, and remain professional under pressure. Ability to lift up to 25 pounds. Flexibility to work overtime, adjust schedules, and provide offsite technical support when needed. Nice-to-Have Qualifications 4-5 years of hands-on PC hardware and software support experience. Experience supporting macOS in addition to Windows. Background supporting attorneys, executives, or other high-demand professional users. Prior law firm or professional services experience. Experience supporting conference room AV systems, video conferencing, trials, presentations, and offsite events. Core Technical Skills Windows desktop support, PC hardware, laptop support, operating systems, peripherals, printers, and multifunction devices Microsoft 365, enterprise applications, mobile devices, user accounts, and application support ServiceNow, ITSM, service desk, ticket management, incident tracking, and technical documentation LAN, WAN, Wi-Fi, VPN, DNS, routers, switches, servers, and basic networking Conference room AV, audiovisual equipment, video conferencing, meeting technology, and remote support Career Impact Make a direct impact by keeping critical technology, professionals, meetings, and business operations running smoothly through responsive Tier 2 support and dependable technical ownership. Compensation and Benefits Base salary of $71,000-$100,000, depending on experience Potential discretionary bonus and applicable overtime compensation Medical, dental, vision, life, and disability insurance Retirement benefits, including employer profit-sharing contributions Paid time off, holidays, and parental leave Professional development and continuing education reimbursement Employee wellness programs and family support benefits Apply Today! Apply today to bring your technical expertise, customer service focus, and end-user support experience to a high-impact IT team. The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
11/14/2026
Full time
Job Description A nationally recognized law firm is seeking a hands-on End User Support Analyst to deliver responsive, high-touch technology support for attorneys and professional staff in a demanding professional services environment. Role Overview Own Tier 2 desktop and end-user support across Windows workstations, Microsoft 365, enterprise applications, mobile devices, peripherals, networking, and conference room technology. This role combines desk-side and remote troubleshooting, technical setup for meetings and offsite events, user account support, hardware coordination, and cross-functional issue resolution with a strong focus on service quality and timely communication. Key Responsibilities Provide advanced Tier 2 technical support for Windows desktops, laptops, operating systems, business applications, peripherals, printers, multifunction devices, and specialized hardware. Troubleshoot Microsoft 365, mobile devices, software, hardware, connectivity, and workstation issues through resolution. Deliver desk-side, remote, and onsite technical support with a professional, customer-focused approach. Manage, update, and document service tickets in ServiceNow or a similar IT service management (ITSM) platform. Provide end-user guidance and training on hardware, software, applications, and technology processes. Create, modify, and maintain user accounts across enterprise systems. Diagnose connectivity issues involving local area networks (LAN), wide area networks (WAN), Wi-Fi, virtual private networks (VPN), Domain Name System (DNS), and basic network infrastructure. Support conference room technology, audiovisual (AV) equipment, video conferencing systems, presentations, meetings, trials, and offsite events. Assist with temporary or offsite technology infrastructure, including routers, switches, and servers. Coordinate hardware deployments, workstation upgrades, equipment moves, and new-hire technology setups. Partner with internal IT teams, vendors, and application owners to resolve escalated technical issues. Participate in IT projects, infrastructure support activities, and technology improvement initiatives. Manage competing priorities, maintain clear communication with end users, and take ownership of technical problems through resolution. Provide schedule flexibility, overtime, and offsite support as needed. Core Qualifications & Requirements 2+ years of experience in end-user support, desktop support, service desk, or IT support. Strong hands-on Windows operating system, PC hardware, software, and troubleshooting experience. Working knowledge of Microsoft 365, common enterprise applications, and ticketing or ITSM platforms. Familiarity with LAN/WAN, Wi-Fi, VPN, DNS, and basic server and networking concepts. Excellent communication, customer service, interpersonal, organizational, and problem-solving skills. Ability to work independently, manage competing priorities, and remain professional under pressure. Ability to lift up to 25 pounds. Flexibility to work overtime, adjust schedules, and provide offsite technical support when needed. Nice-to-Have Qualifications 4-5 years of hands-on PC hardware and software support experience. Experience supporting macOS in addition to Windows. Background supporting attorneys, executives, or other high-demand professional users. Prior law firm or professional services experience. Experience supporting conference room AV systems, video conferencing, trials, presentations, and offsite events. Core Technical Skills Windows desktop support, PC hardware, laptop support, operating systems, peripherals, printers, and multifunction devices Microsoft 365, enterprise applications, mobile devices, user accounts, and application support ServiceNow, ITSM, service desk, ticket management, incident tracking, and technical documentation LAN, WAN, Wi-Fi, VPN, DNS, routers, switches, servers, and basic networking Conference room AV, audiovisual equipment, video conferencing, meeting technology, and remote support Career Impact Make a direct impact by keeping critical technology, professionals, meetings, and business operations running smoothly through responsive Tier 2 support and dependable technical ownership. Compensation and Benefits Base salary of $71,000-$100,000, depending on experience Potential discretionary bonus and applicable overtime compensation Medical, dental, vision, life, and disability insurance Retirement benefits, including employer profit-sharing contributions Paid time off, holidays, and parental leave Professional development and continuing education reimbursement Employee wellness programs and family support benefits Apply Today! Apply today to bring your technical expertise, customer service focus, and end-user support experience to a high-impact IT team. The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Silicon Valley Recruiting LLC
Branford, Connecticut
Job Description Job Description Business Intelligence (BI) Systems Analyst Industry: Manufacturing Department: Finance / Information Technology Employment Type: Full-Time, Onsite Location: Branford, CT. Salary Range: $80,000-$90,000/year Work schedule: Monday-Thursday: Arrive in office between 6-9am. Mandatory 9 hour work day. Fridays: 6-1, or 9-4. Every other Friday off. Position Overview Our client, an established manufacturing company, is seeking a Business Intelligence (BI) Systems Analyst to support business intelligence, data analytics, ERP administration, and reporting automation across the organization. This position plays a key role in transforming complex business and operational data into meaningful, actionable insights that support strategic decision-making and operational efficiency. The ideal candidate will have a strong background in SQL, Oracle databases, Power BI, and ERP systems , along with experience working in a manufacturing environment. This individual will collaborate with Finance, IT, Operations, and other departments to improve data accessibility, automate reporting, optimize business processes, and support ongoing systems initiatives. Key Responsibilities Business Intelligence & Data Analytics Develop, maintain, and automate dashboards, reports, and data visualizations using Power BI and other business intelligence tools. Translate business requirements into meaningful KPIs, operational metrics, and actionable reporting solutions. Utilize SQL and Oracle databases to extract, analyze, validate, and organize business data. Partner with cross-functional teams to identify opportunities for process improvements through data analysis. Support real-time reporting and maintain digital dashboards and associated workstations. Present findings, reports, and recommendations to departmental leadership. ERP Systems & Data Management Support ERP system administration, configuration, customization, and ongoing optimization. Serve as an ERP super-user, assisting departments with system functionality, troubleshooting, and process improvements. Plan and execute data cleansing, validation, and migration projects. Support third-party software integrations and system enhancements. Maintain accurate systems documentation, reporting procedures, and data management processes. Identify and recommend technology solutions that improve business efficiency and data accessibility. Technical Support & Cross-Functional Collaboration Collaborate with Finance, IT, Operations, and other business functions to support reporting and systems initiatives. Provide technical expertise and analytical support for departmental projects. Train employees on ERP functionality, reporting tools, and accessing business information. Coordinate with external IT managed services providers to assist with general IT maintenance, troubleshooting, and end-user support. Work closely with international colleagues, including teams based in the United Kingdom. Ensure systems and processes comply with applicable regulatory requirements and cybersecurity standards. Manage multiple projects while meeting established deadlines. Qualifications & Experience Required Bachelor's degree in Management Information Systems (MIS), Computer Science, Business Administration, Information Technology, or a related field. Minimum of 3 years of experience in a Business Intelligence Analyst, Systems Analyst, ERP Analyst, or similar position. Minimum of 3 years of experience working within a manufacturing environment. Strong proficiency in SQL, including querying and analyzing data. Experience working with Oracle databases. Hands-on experience developing dashboards and reports using Microsoft Power BI. Experience supporting ERP systems, including administration, configuration, reporting, or troubleshooting. Strong analytical, critical-thinking, and problem-solving abilities. Excellent organizational and time-management skills with the ability to manage multiple priorities independently. Strong written and verbal communication skills with the ability to explain technical information to nontechnical stakeholders. Ability to collaborate effectively with cross-functional teams. Preferred Experience with IFS ERP software. Experience with data migration, data cleansing, and system integrations. Familiarity with manufacturing operations, production reporting, inventory management, or supply chain analytics. Experience developing automated reporting solutions and real-time operational dashboards. Experience supporting international business operations. Additional Information Work Environment: Professional office environment. Travel: Occasional travel may be required. Collaboration: Regular interaction with internal departments, international colleagues, and external IT service providers. Why Consider This Opportunity? This position offers the opportunity to combine business intelligence, ERP systems, and data analytics within a manufacturing organization. The successful candidate will have a direct impact on reporting automation, data-driven decision-making, operational improvements, and systems optimization.
11/14/2026
Full time
Job Description Job Description Business Intelligence (BI) Systems Analyst Industry: Manufacturing Department: Finance / Information Technology Employment Type: Full-Time, Onsite Location: Branford, CT. Salary Range: $80,000-$90,000/year Work schedule: Monday-Thursday: Arrive in office between 6-9am. Mandatory 9 hour work day. Fridays: 6-1, or 9-4. Every other Friday off. Position Overview Our client, an established manufacturing company, is seeking a Business Intelligence (BI) Systems Analyst to support business intelligence, data analytics, ERP administration, and reporting automation across the organization. This position plays a key role in transforming complex business and operational data into meaningful, actionable insights that support strategic decision-making and operational efficiency. The ideal candidate will have a strong background in SQL, Oracle databases, Power BI, and ERP systems , along with experience working in a manufacturing environment. This individual will collaborate with Finance, IT, Operations, and other departments to improve data accessibility, automate reporting, optimize business processes, and support ongoing systems initiatives. Key Responsibilities Business Intelligence & Data Analytics Develop, maintain, and automate dashboards, reports, and data visualizations using Power BI and other business intelligence tools. Translate business requirements into meaningful KPIs, operational metrics, and actionable reporting solutions. Utilize SQL and Oracle databases to extract, analyze, validate, and organize business data. Partner with cross-functional teams to identify opportunities for process improvements through data analysis. Support real-time reporting and maintain digital dashboards and associated workstations. Present findings, reports, and recommendations to departmental leadership. ERP Systems & Data Management Support ERP system administration, configuration, customization, and ongoing optimization. Serve as an ERP super-user, assisting departments with system functionality, troubleshooting, and process improvements. Plan and execute data cleansing, validation, and migration projects. Support third-party software integrations and system enhancements. Maintain accurate systems documentation, reporting procedures, and data management processes. Identify and recommend technology solutions that improve business efficiency and data accessibility. Technical Support & Cross-Functional Collaboration Collaborate with Finance, IT, Operations, and other business functions to support reporting and systems initiatives. Provide technical expertise and analytical support for departmental projects. Train employees on ERP functionality, reporting tools, and accessing business information. Coordinate with external IT managed services providers to assist with general IT maintenance, troubleshooting, and end-user support. Work closely with international colleagues, including teams based in the United Kingdom. Ensure systems and processes comply with applicable regulatory requirements and cybersecurity standards. Manage multiple projects while meeting established deadlines. Qualifications & Experience Required Bachelor's degree in Management Information Systems (MIS), Computer Science, Business Administration, Information Technology, or a related field. Minimum of 3 years of experience in a Business Intelligence Analyst, Systems Analyst, ERP Analyst, or similar position. Minimum of 3 years of experience working within a manufacturing environment. Strong proficiency in SQL, including querying and analyzing data. Experience working with Oracle databases. Hands-on experience developing dashboards and reports using Microsoft Power BI. Experience supporting ERP systems, including administration, configuration, reporting, or troubleshooting. Strong analytical, critical-thinking, and problem-solving abilities. Excellent organizational and time-management skills with the ability to manage multiple priorities independently. Strong written and verbal communication skills with the ability to explain technical information to nontechnical stakeholders. Ability to collaborate effectively with cross-functional teams. Preferred Experience with IFS ERP software. Experience with data migration, data cleansing, and system integrations. Familiarity with manufacturing operations, production reporting, inventory management, or supply chain analytics. Experience developing automated reporting solutions and real-time operational dashboards. Experience supporting international business operations. Additional Information Work Environment: Professional office environment. Travel: Occasional travel may be required. Collaboration: Regular interaction with internal departments, international colleagues, and external IT service providers. Why Consider This Opportunity? This position offers the opportunity to combine business intelligence, ERP systems, and data analytics within a manufacturing organization. The successful candidate will have a direct impact on reporting automation, data-driven decision-making, operational improvements, and systems optimization.
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Computer Support Specialist Journeyman. Job Summary NuAxis Innovations is seeking a talented and motivated Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools. Fulfill requests within SLAs, provide timely customer status updates, and proactively escalate issues that cannot be resolved within established timeframes. Support user accounts, password resets, VPN, Microsoft 365, Windows workstations, Mac devices, mobile devices, printers, network drives, remote support tools, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, and approved business applications. Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery. Create, update, and retire help desk and computer support documentation as needed. Education Required: High school diploma or equivalent. HDI Analyst Certification (e.g., CSA, SCA, DST, or equivalent) required within 10 business days of hire. CompTIA A+ Certification - required within 90 days of hire Preferred: Bachelor's Degree preferred. Microsoft Certification (e.g., MTA, MCSA, MCSE, MCSM, Azure, Entra ID, Intune, or equivalent) preferred. Apple Support Certification preferred; Hands-on Mac device support experience preferred. Knowledge Requirements Incident, problem, change, and ticket lifecycle management, including intake, categorization, prioritization, documentation, resolution, escalation, and closure. Daily operational coordination, queue awareness, task follow-through, and customer service in a high-volume enterprise support environment. Critical thinking, active listening, written and verbal communication, and process improvement practices such as ITIL Foundations, CMMI, or related frameworks. Enterprise ticketing or ITSM tools; Remedy Service Management experience preferred. Active Directory, account permissions, VPN, Microsoft 365, Windows 11, macOS support, web browsers, printers, network drives, standard workstation software, knowledge articles, SOPs, and documented troubleshooting workflows. Installation, configuration, troubleshooting, and maintenance of Windows OS, macOS, Mac devices, mobile devices, desktop software, remote desktop tools, antivirus, backup and recovery, and desktop performance optimization. Working knowledge of Microsoft Entra ID, Microsoft Azure, and Microsoft Intune, including device management, user access, and endpoint support concepts. Experience Required: Two (2) or more years of experience in an enterprise call center, help desk, service desk, computer support, technical support, or related end-user support environment configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment. Preferred: Remote and deskside enterprise operations, alerts, escalations, endpoint technologies, business applications, user communication, recurring issue identification, SLA performance, accurate ticket documentation, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, endpoint management support, macOS, Mac devices, and mobile devices. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
11/13/2026
Full time
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Computer Support Specialist Journeyman. Job Summary NuAxis Innovations is seeking a talented and motivated Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools. Fulfill requests within SLAs, provide timely customer status updates, and proactively escalate issues that cannot be resolved within established timeframes. Support user accounts, password resets, VPN, Microsoft 365, Windows workstations, Mac devices, mobile devices, printers, network drives, remote support tools, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, and approved business applications. Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery. Create, update, and retire help desk and computer support documentation as needed. Education Required: High school diploma or equivalent. HDI Analyst Certification (e.g., CSA, SCA, DST, or equivalent) required within 10 business days of hire. CompTIA A+ Certification - required within 90 days of hire Preferred: Bachelor's Degree preferred. Microsoft Certification (e.g., MTA, MCSA, MCSE, MCSM, Azure, Entra ID, Intune, or equivalent) preferred. Apple Support Certification preferred; Hands-on Mac device support experience preferred. Knowledge Requirements Incident, problem, change, and ticket lifecycle management, including intake, categorization, prioritization, documentation, resolution, escalation, and closure. Daily operational coordination, queue awareness, task follow-through, and customer service in a high-volume enterprise support environment. Critical thinking, active listening, written and verbal communication, and process improvement practices such as ITIL Foundations, CMMI, or related frameworks. Enterprise ticketing or ITSM tools; Remedy Service Management experience preferred. Active Directory, account permissions, VPN, Microsoft 365, Windows 11, macOS support, web browsers, printers, network drives, standard workstation software, knowledge articles, SOPs, and documented troubleshooting workflows. Installation, configuration, troubleshooting, and maintenance of Windows OS, macOS, Mac devices, mobile devices, desktop software, remote desktop tools, antivirus, backup and recovery, and desktop performance optimization. Working knowledge of Microsoft Entra ID, Microsoft Azure, and Microsoft Intune, including device management, user access, and endpoint support concepts. Experience Required: Two (2) or more years of experience in an enterprise call center, help desk, service desk, computer support, technical support, or related end-user support environment configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment. Preferred: Remote and deskside enterprise operations, alerts, escalations, endpoint technologies, business applications, user communication, recurring issue identification, SLA performance, accurate ticket documentation, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, endpoint management support, macOS, Mac devices, and mobile devices. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
Constellation Navigation and Trading, LLC
Norfolk, Virginia
Job Description Job Description U.S. Marine Management Position Description Disclaimer: The purpose of this document is to provide a summary of the generic functions/tasks associated with this position. It is not an exhaustive or comprehensive list of all possible position responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the incumbent might differ from those outlined here and additional duties may be assigned at the manager's discretion. The position description details as outlined below are also subject to change or reassigned at any time. Business Title: Information Technology Manger Supervisory Responsibilities: No Status: Exempt Supervisor: Vice President, HSSE & Shared Services Purpose/Summary Responsible to the Vice President, HSSE & Shared Services for the effective, efficient, and compliant operation, maintenance, and sustainment of USMMI's shore-side and shipboard information technology (IT) systems to include all hardware and software systems, services, applications and licenses in accordance with approved project and department budgets. Acts as the primary liaison and manager of company outsourced IT resources and initiatives. Assists the Manger, Cyber & Physical Security with ensuring USMI compliance with cybersecurity regulations and standards. Supports company IT objectives including financial, operational and safety goals/objectives/KPIs. Liaise with internal and external stakeholders ensuring responsibility for satisfactory resolution to help tickets, complaints or project implementation. This position is in USMMI's Corporate office in Norfolk, Virginia. Key Responsibilities Manage the design, maintenance, development, and evaluation of all vessel and shoreside IT infrastructure systems, hardware and software including LANs, WANs, Cloud-based services, Internet ISPs, intranet, security, workstation, mobile telephony, SATCOM and wireless implementations. Act as the primary IT representative to USMMI owned and/or operated vessels. In this capacity, provide satisfactory resolution to help tickets outside of third party contracted services. Serve as account administrator for key software services and applications. Oversee third party on premises and after hours Help Desk service and ensure compliance with contracted response rates. Serve as the NSE Software Administrator: Submit, monitor, and ensure help tickets are processed by ABS Wavesight. Implement functional changes to the NSE interface in support of efficiency and data analytics. Assist the Manager, Cyber & Physical Security in ensuring company compliance with cybersecurity standards to include NIST 800-171, CMMC, ISO 27001:2022, and U.S. Coast Guard Cybersecurity in the Marine Transportation System regulations. Assist the Contracting & Proposal Analyst in ensuring compliance with applicable Defense Federal Acquisition Regulations (DFAR). Position Specifications Education & Experience IT relevant bachelor's level degree preferred (Degree must be from an accredited institution). Ten years' experience in actively managing day-to-day IT functions to include network administration, help ticket resolution, and interactions with third party hardware, software, and application providers. The following certifications are preferred: CISA, CISM, CRISC, CGEIT, CISSP Experience preferred in the development, deployment and support of SATCOM and other shipboard related IT systems. Technical Skills & Competencies Required Proficiency maintaining Microsoft Azure GCC-high architecture and applications. Technical proficiency installing and maintaining Microsoft Office 365 suite of programs in the GCC-high environment. SharePoint administration and design is required. Proficiency in the technical details and maintenance of Starlink as an internet service provider. Proficiency in video teleconferencing services and systems to include troubleshooting and system design. Preferred experience in the management and operation of ABS Nautical Systems (NS). Must be a U.S. citizen eligible to obtain a Secret security clearance. Travel Requirements Travel is estimated to be 10-20% of the calendar year to provide support to USMMI owned/operated/managed vessels. International and domestic travel is required for this position. Required to maintain a U.S. Passport. Physical Demands & Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. General office setting, typically the employee may sit comfortably to perform the work, usually at a computer terminal with short breaks or lunch period. However, there may be some bending/stooping, reaching above shoulder level, walking; standing; carrying of light items such as papers, books, or packages of up to 25 pounds. Should be able to hear & speak clearly using phone / headset to communicate with customers; be able to navigate, view & enter information on the computer. Operations Setting: typically, the employee must be able to be in Confined Spaces, Sit, Stand, Walk, Bend, Push/Pull, Kneel, Squat, Reaching and Twisting. Can not have any Fear of Heights. Also need the ability to consistently be able to lift 10lb - 100lb utilizing Folding Hand Truck & Dolly, Rolling Utility Carts or Single Hand Trucks (70 - 100%) of time. PIa4ce67a545fb-9462
11/13/2026
Full time
Job Description Job Description U.S. Marine Management Position Description Disclaimer: The purpose of this document is to provide a summary of the generic functions/tasks associated with this position. It is not an exhaustive or comprehensive list of all possible position responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the incumbent might differ from those outlined here and additional duties may be assigned at the manager's discretion. The position description details as outlined below are also subject to change or reassigned at any time. Business Title: Information Technology Manger Supervisory Responsibilities: No Status: Exempt Supervisor: Vice President, HSSE & Shared Services Purpose/Summary Responsible to the Vice President, HSSE & Shared Services for the effective, efficient, and compliant operation, maintenance, and sustainment of USMMI's shore-side and shipboard information technology (IT) systems to include all hardware and software systems, services, applications and licenses in accordance with approved project and department budgets. Acts as the primary liaison and manager of company outsourced IT resources and initiatives. Assists the Manger, Cyber & Physical Security with ensuring USMI compliance with cybersecurity regulations and standards. Supports company IT objectives including financial, operational and safety goals/objectives/KPIs. Liaise with internal and external stakeholders ensuring responsibility for satisfactory resolution to help tickets, complaints or project implementation. This position is in USMMI's Corporate office in Norfolk, Virginia. Key Responsibilities Manage the design, maintenance, development, and evaluation of all vessel and shoreside IT infrastructure systems, hardware and software including LANs, WANs, Cloud-based services, Internet ISPs, intranet, security, workstation, mobile telephony, SATCOM and wireless implementations. Act as the primary IT representative to USMMI owned and/or operated vessels. In this capacity, provide satisfactory resolution to help tickets outside of third party contracted services. Serve as account administrator for key software services and applications. Oversee third party on premises and after hours Help Desk service and ensure compliance with contracted response rates. Serve as the NSE Software Administrator: Submit, monitor, and ensure help tickets are processed by ABS Wavesight. Implement functional changes to the NSE interface in support of efficiency and data analytics. Assist the Manager, Cyber & Physical Security in ensuring company compliance with cybersecurity standards to include NIST 800-171, CMMC, ISO 27001:2022, and U.S. Coast Guard Cybersecurity in the Marine Transportation System regulations. Assist the Contracting & Proposal Analyst in ensuring compliance with applicable Defense Federal Acquisition Regulations (DFAR). Position Specifications Education & Experience IT relevant bachelor's level degree preferred (Degree must be from an accredited institution). Ten years' experience in actively managing day-to-day IT functions to include network administration, help ticket resolution, and interactions with third party hardware, software, and application providers. The following certifications are preferred: CISA, CISM, CRISC, CGEIT, CISSP Experience preferred in the development, deployment and support of SATCOM and other shipboard related IT systems. Technical Skills & Competencies Required Proficiency maintaining Microsoft Azure GCC-high architecture and applications. Technical proficiency installing and maintaining Microsoft Office 365 suite of programs in the GCC-high environment. SharePoint administration and design is required. Proficiency in the technical details and maintenance of Starlink as an internet service provider. Proficiency in video teleconferencing services and systems to include troubleshooting and system design. Preferred experience in the management and operation of ABS Nautical Systems (NS). Must be a U.S. citizen eligible to obtain a Secret security clearance. Travel Requirements Travel is estimated to be 10-20% of the calendar year to provide support to USMMI owned/operated/managed vessels. International and domestic travel is required for this position. Required to maintain a U.S. Passport. Physical Demands & Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. General office setting, typically the employee may sit comfortably to perform the work, usually at a computer terminal with short breaks or lunch period. However, there may be some bending/stooping, reaching above shoulder level, walking; standing; carrying of light items such as papers, books, or packages of up to 25 pounds. Should be able to hear & speak clearly using phone / headset to communicate with customers; be able to navigate, view & enter information on the computer. Operations Setting: typically, the employee must be able to be in Confined Spaces, Sit, Stand, Walk, Bend, Push/Pull, Kneel, Squat, Reaching and Twisting. Can not have any Fear of Heights. Also need the ability to consistently be able to lift 10lb - 100lb utilizing Folding Hand Truck & Dolly, Rolling Utility Carts or Single Hand Trucks (70 - 100%) of time. PIa4ce67a545fb-9462
Job Description Job Description Job Summary: The BI Manager is responsible for leading the Company's Business Intelligence, enterprise reporting, analytics, and data governance functions. This role manages the centralized team responsible for official reports, dashboards, semantic models, data analysis, and related analytical solutions, ensuring business information is accurate, consistent, governed, and aligned with organizational priorities. The BI Manager serves as the primary point of coordination for business stakeholders requesting reporting, dashboards, analytics, and decision-support capabilities. This position works closely with department leaders to understand business requirements and translates those needs into prioritized work for Business Intelligence Engineers, Data Analysts, Report Developers, and other technical resources. The BI Manager partners closely with Software Engineering to understand application data, database structures, integrations, and system changes that affect reporting. The role establishes enterprise reporting standards, authoritative data sources, metric definitions, data ownership practices, and delivery processes that reduce duplicated reporting efforts and provide trusted information across the organization. Key Responsibilities: Leadership & Team Management: Lead, develop, and manage Business Intelligence Engineers, Data Analysts, Report Developers, and other resources assigned to the centralized reporting and analytics function. Establish clear priorities, responsibilities, performance expectations, development plans, and delivery standards for the BI team. Assign and balance work across the team based on business value, urgency, complexity, dependencies, and available capacity. Build a service-oriented culture focused on data accuracy, responsiveness, collaboration, documentation, governance, and continuous improvement. Report on team performance, delivery status, risks, capacity, and strategic BI initiatives to technology and business leadership. Enterprise Reporting Strategy & Governance: Establish and maintain enterprise reporting standards, metric definitions, certified datasets, semantic models, and data governance practices. Define authoritative reporting sources and promote consistent use of approved measures and business definitions across departments. Centralize and coordinate official reporting activities within the BI function to improve consistency, accountability, supportability, and reuse. Develop and maintain processes for report intake, prioritization, approval, development, testing, publication, lifecycle management, retirement, and ongoing support. Establish data ownership, stewardship, quality, lineage, access, retention, and documentation expectations in partnership with appropriate business and technical owners. Reduce duplicate and conflicting reports by promoting reusable datasets, governed semantic models, standardized KPIs, and shared reporting assets. Balance governed enterprise reporting with appropriate self-service analytics capabilities and user enablement. Stakeholder Engagement & Requirements Management: Serve as the primary point of contact for departments requesting reports, dashboards, analytics, data extracts, and related Business Intelligence solutions. Meet with business leaders, process owners, and users to understand objectives, operational processes, reporting needs, decision points, and success criteria. Translate business requirements into clear scope, user stories, data requirements, acceptance criteria, priorities, and delivery plans for BI and technical teams. Manage competing requests across departments while balancing business value, urgency, effort, governance standards, dependencies, and available resources. Facilitate requirements workshops, design reviews, demonstrations, user acceptance testing, release communication, and post-implementation feedback. Communicate priorities, timelines, status, risks, limitations, and data-quality concerns clearly to stakeholders and leadership. Software Engineering & Data Coordination: Partner closely with Software Engineering to understand application architecture, database structures, APIs, integrations, business rules, and technology roadmaps that affect reporting and analytics. Participate in project planning and solution reviews to ensure data, reporting, governance, and analytical requirements are considered during system design and implementation. Coordinate changes to data pipelines, warehouse structures, semantic models, datasets, dashboards, and reports resulting from application, database, integration, or process changes. Work with Software Engineering to define reliable methods for exposing, transforming, validating, and supporting data used by enterprise reporting. Maintain visibility into planned system changes and ensure downstream reporting impacts, dependencies, testing needs, and communication requirements are identified. Support the creation and maintenance of data dictionaries, business definitions, source mappings, lineage documentation, and technical dependencies. BI Platform, Data Warehouse & Delivery Oversight: Own the strategy, roadmap, standards, and operational oversight for Power BI, the enterprise data warehouse, reporting datasets, semantic models, and related BI capabilities. Oversee the design, development, testing, deployment, security, performance, reliability, and support of enterprise reports, dashboards, data models, and analytical solutions. Guide the design and maintenance of ETL/ELT pipelines, dimensional models, curated datasets, and data warehouse structures supporting BI and analytics needs. Review and approve significant BI architecture, modeling, dashboard, workspace, security, and data-governance decisions. Establish standards for Power BI workspaces, access, sharing, deployment, certification, refresh, monitoring, ownership, and support. Monitor platform and report performance, data-refresh reliability, usage, adoption, data quality, and scalability; coordinate corrective and improvement actions. Manage relevant vendors, consultants, licensing, and technology evaluations supporting BI and data initiatives. Perform other duties as assigned. Qualifications: Education and Experience: Bachelor's degree in Information Systems, Business Intelligence, Data Analytics, Computer Science, Business Administration, or a related field preferred; an equivalent combination of relevant education and professional experience may be considered. Five or more years of progressively responsible experience in business intelligence, enterprise reporting, analytics, data warehousing, data governance, or a related discipline preferred. Two or more years demonstrated leadership with BI teams, reporting functions, or complex cross-functional data initiatives preferred. Experience leading reporting intake, requirements management, prioritization, stakeholder communication, and delivery across multiple business functions. Experience with Power BI, enterprise reporting platforms, semantic models, data warehouses, relational databases, and data integration concepts. Telecommunications, broadband, ISP, OSS/BSS, CRM, GIS, network operations, customer operations, or other data-intensive operational experience preferred. Microsoft Power BI, data management, business analysis, project management, or comparable certifications are valued but not required. Skills and Competencies: Strong leadership and people-management skills with the ability to develop technical and analytical professionals and establish clear accountability. Strong understanding of enterprise reporting, data governance, data quality, dimensional modeling, semantic models, ETL/ELT processes, and data warehouse concepts. Working knowledge of Power BI administration and governance, report and dashboard design, DAX, SQL, data modeling, and relational databases. Ability to understand business processes and convert stakeholder objectives into clear reporting, analytical, data, and technical requirements. Ability to collaborate effectively with Software Engineering and understand the reporting impact of application, database, integration, and architectural changes. Ability to define authoritative metrics, resolve conflicting reporting definitions, and guide decisions involving data ownership, quality, access, and governance. Strong prioritization, project coordination, problem-solving, documentation, and organizational judgment. Excellent communication and facilitation skills with the ability to explain complex data concepts, risks, tradeoffs, and status to technical and non-technical audiences. Ability to balance long-term reporting architecture and governance with timely delivery of immediate business needs. Working Conditions: Ability to communicate effectively orally and in writing and operate standard office technology and equipment. Ability to travel to company locations and vendor or partner sites as business needs require. Requires prolonged periods of sitting at a desk and working on a computer workstation. Frequent participation in stakeholder meetings, requirements workshops, design reviews, demonstrations, and planning activities. Must be able to maintain visual focus on screens, dashboards, documents, data models, and written materials for extended periods. . click apply for full job details
11/12/2026
Full time
Job Description Job Description Job Summary: The BI Manager is responsible for leading the Company's Business Intelligence, enterprise reporting, analytics, and data governance functions. This role manages the centralized team responsible for official reports, dashboards, semantic models, data analysis, and related analytical solutions, ensuring business information is accurate, consistent, governed, and aligned with organizational priorities. The BI Manager serves as the primary point of coordination for business stakeholders requesting reporting, dashboards, analytics, and decision-support capabilities. This position works closely with department leaders to understand business requirements and translates those needs into prioritized work for Business Intelligence Engineers, Data Analysts, Report Developers, and other technical resources. The BI Manager partners closely with Software Engineering to understand application data, database structures, integrations, and system changes that affect reporting. The role establishes enterprise reporting standards, authoritative data sources, metric definitions, data ownership practices, and delivery processes that reduce duplicated reporting efforts and provide trusted information across the organization. Key Responsibilities: Leadership & Team Management: Lead, develop, and manage Business Intelligence Engineers, Data Analysts, Report Developers, and other resources assigned to the centralized reporting and analytics function. Establish clear priorities, responsibilities, performance expectations, development plans, and delivery standards for the BI team. Assign and balance work across the team based on business value, urgency, complexity, dependencies, and available capacity. Build a service-oriented culture focused on data accuracy, responsiveness, collaboration, documentation, governance, and continuous improvement. Report on team performance, delivery status, risks, capacity, and strategic BI initiatives to technology and business leadership. Enterprise Reporting Strategy & Governance: Establish and maintain enterprise reporting standards, metric definitions, certified datasets, semantic models, and data governance practices. Define authoritative reporting sources and promote consistent use of approved measures and business definitions across departments. Centralize and coordinate official reporting activities within the BI function to improve consistency, accountability, supportability, and reuse. Develop and maintain processes for report intake, prioritization, approval, development, testing, publication, lifecycle management, retirement, and ongoing support. Establish data ownership, stewardship, quality, lineage, access, retention, and documentation expectations in partnership with appropriate business and technical owners. Reduce duplicate and conflicting reports by promoting reusable datasets, governed semantic models, standardized KPIs, and shared reporting assets. Balance governed enterprise reporting with appropriate self-service analytics capabilities and user enablement. Stakeholder Engagement & Requirements Management: Serve as the primary point of contact for departments requesting reports, dashboards, analytics, data extracts, and related Business Intelligence solutions. Meet with business leaders, process owners, and users to understand objectives, operational processes, reporting needs, decision points, and success criteria. Translate business requirements into clear scope, user stories, data requirements, acceptance criteria, priorities, and delivery plans for BI and technical teams. Manage competing requests across departments while balancing business value, urgency, effort, governance standards, dependencies, and available resources. Facilitate requirements workshops, design reviews, demonstrations, user acceptance testing, release communication, and post-implementation feedback. Communicate priorities, timelines, status, risks, limitations, and data-quality concerns clearly to stakeholders and leadership. Software Engineering & Data Coordination: Partner closely with Software Engineering to understand application architecture, database structures, APIs, integrations, business rules, and technology roadmaps that affect reporting and analytics. Participate in project planning and solution reviews to ensure data, reporting, governance, and analytical requirements are considered during system design and implementation. Coordinate changes to data pipelines, warehouse structures, semantic models, datasets, dashboards, and reports resulting from application, database, integration, or process changes. Work with Software Engineering to define reliable methods for exposing, transforming, validating, and supporting data used by enterprise reporting. Maintain visibility into planned system changes and ensure downstream reporting impacts, dependencies, testing needs, and communication requirements are identified. Support the creation and maintenance of data dictionaries, business definitions, source mappings, lineage documentation, and technical dependencies. BI Platform, Data Warehouse & Delivery Oversight: Own the strategy, roadmap, standards, and operational oversight for Power BI, the enterprise data warehouse, reporting datasets, semantic models, and related BI capabilities. Oversee the design, development, testing, deployment, security, performance, reliability, and support of enterprise reports, dashboards, data models, and analytical solutions. Guide the design and maintenance of ETL/ELT pipelines, dimensional models, curated datasets, and data warehouse structures supporting BI and analytics needs. Review and approve significant BI architecture, modeling, dashboard, workspace, security, and data-governance decisions. Establish standards for Power BI workspaces, access, sharing, deployment, certification, refresh, monitoring, ownership, and support. Monitor platform and report performance, data-refresh reliability, usage, adoption, data quality, and scalability; coordinate corrective and improvement actions. Manage relevant vendors, consultants, licensing, and technology evaluations supporting BI and data initiatives. Perform other duties as assigned. Qualifications: Education and Experience: Bachelor's degree in Information Systems, Business Intelligence, Data Analytics, Computer Science, Business Administration, or a related field preferred; an equivalent combination of relevant education and professional experience may be considered. Five or more years of progressively responsible experience in business intelligence, enterprise reporting, analytics, data warehousing, data governance, or a related discipline preferred. Two or more years demonstrated leadership with BI teams, reporting functions, or complex cross-functional data initiatives preferred. Experience leading reporting intake, requirements management, prioritization, stakeholder communication, and delivery across multiple business functions. Experience with Power BI, enterprise reporting platforms, semantic models, data warehouses, relational databases, and data integration concepts. Telecommunications, broadband, ISP, OSS/BSS, CRM, GIS, network operations, customer operations, or other data-intensive operational experience preferred. Microsoft Power BI, data management, business analysis, project management, or comparable certifications are valued but not required. Skills and Competencies: Strong leadership and people-management skills with the ability to develop technical and analytical professionals and establish clear accountability. Strong understanding of enterprise reporting, data governance, data quality, dimensional modeling, semantic models, ETL/ELT processes, and data warehouse concepts. Working knowledge of Power BI administration and governance, report and dashboard design, DAX, SQL, data modeling, and relational databases. Ability to understand business processes and convert stakeholder objectives into clear reporting, analytical, data, and technical requirements. Ability to collaborate effectively with Software Engineering and understand the reporting impact of application, database, integration, and architectural changes. Ability to define authoritative metrics, resolve conflicting reporting definitions, and guide decisions involving data ownership, quality, access, and governance. Strong prioritization, project coordination, problem-solving, documentation, and organizational judgment. Excellent communication and facilitation skills with the ability to explain complex data concepts, risks, tradeoffs, and status to technical and non-technical audiences. Ability to balance long-term reporting architecture and governance with timely delivery of immediate business needs. Working Conditions: Ability to communicate effectively orally and in writing and operate standard office technology and equipment. Ability to travel to company locations and vendor or partner sites as business needs require. Requires prolonged periods of sitting at a desk and working on a computer workstation. Frequent participation in stakeholder meetings, requirements workshops, design reviews, demonstrations, and planning activities. Must be able to maintain visual focus on screens, dashboards, documents, data models, and written materials for extended periods. . click apply for full job details
Constellation Navigation and Trading, LLC
Norfolk, Virginia
U.S. Marine Management Position Description Disclaimer: The purpose of this document is to provide a summary of the generic functions/tasks associated with this position. It is not an exhaustive or comprehensive list of all possible position responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the incumbent might differ from those outlined here and additional duties may be assigned at the manager's discretion. The position description details as outlined below are also subject to change or reassigned at any time. Business Title: Information Technology Manger Supervisory Responsibilities: No Status: Exempt Supervisor: Vice President, HSSE & Shared Services Purpose/Summary Responsible to the Vice President, HSSE & Shared Services for the effective, efficient, and compliant operation, maintenance, and sustainment of USMMI's shore-side and shipboard information technology (IT) systems to include all hardware and software systems, services, applications and licenses in accordance with approved project and department budgets. Acts as the primary liaison and manager of company outsourced IT resources and initiatives. Assists the Manger, Cyber & Physical Security with ensuring USMI compliance with cybersecurity regulations and standards. Supports company IT objectives including financial, operational and safety goals/objectives/KPIs. Liaise with internal and external stakeholders ensuring responsibility for satisfactory resolution to help tickets, complaints or project implementation. This position is in USMMI's Corporate office in Norfolk, Virginia. Key Responsibilities Manage the design, maintenance, development, and evaluation of all vessel and shoreside IT infrastructure systems, hardware and software including LANs, WANs, Cloud-based services, Internet ISPs, intranet, security, workstation, mobile telephony, SATCOM and wireless implementations. Act as the primary IT representative to USMMI owned and/or operated vessels. In this capacity, provide satisfactory resolution to help tickets outside of third party contracted services. Serve as account administrator for key software services and applications. Oversee third party on premises and after hours Help Desk service and ensure compliance with contracted response rates. Serve as the NSE Software Administrator: Submit, monitor, and ensure help tickets are processed by ABS Wavesight. Implement functional changes to the NSE interface in support of efficiency and data analytics. Assist the Manager, Cyber & Physical Security in ensuring company compliance with cybersecurity standards to include NIST 800-171, CMMC, ISO 27001:2022, and U.S. Coast Guard Cybersecurity in the Marine Transportation System regulations. Assist the Contracting & Proposal Analyst in ensuring compliance with applicable Defense Federal Acquisition Regulations (DFAR). Position Specifications Education & Experience IT relevant bachelor's level degree preferred (Degree must be from an accredited institution). Ten years' experience in actively managing day-to-day IT functions to include network administration, help ticket resolution, and interactions with third party hardware, software, and application providers. The following certifications are preferred: CISA, CISM, CRISC, CGEIT, CISSP Experience preferred in the development, deployment and support of SATCOM and other shipboard related IT systems. Technical Skills & Competencies Required Proficiency maintaining Microsoft Azure GCC-high architecture and applications. Technical proficiency installing and maintaining Microsoft Office 365 suite of programs in the GCC-high environment. SharePoint administration and design is required. Proficiency in the technical details and maintenance of Starlink as an internet service provider. Proficiency in video teleconferencing services and systems to include troubleshooting and system design. Preferred experience in the management and operation of ABS Nautical Systems (NS). Must be a U.S. citizen eligible to obtain a Secret security clearance. Travel Requirements Travel is estimated to be 10-20% of the calendar year to provide support to USMMI owned/operated/managed vessels. International and domestic travel is required for this position. Required to maintain a U.S. Passport. Physical Demands & Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. General office setting, typically the employee may sit comfortably to perform the work, usually at a computer terminal with short breaks or lunch period. However, there may be some bending/stooping, reaching above shoulder level, walking; standing; carrying of light items such as papers, books, or packages of up to 25 pounds. Should be able to hear & speak clearly using phone / headset to communicate with customers; be able to navigate, view & enter information on the computer. Operations Setting: typically, the employee must be able to be in Confined Spaces, Sit, Stand, Walk, Bend, Push/Pull, Kneel, Squat, Reaching and Twisting. Can not have any Fear of Heights. Also need the ability to consistently be able to lift 10lb - 100lb utilizing Folding Hand Truck & Dolly, Rolling Utility Carts or Single Hand Trucks (70 - 100%) of time. PI-9462
11/02/2026
Full time
U.S. Marine Management Position Description Disclaimer: The purpose of this document is to provide a summary of the generic functions/tasks associated with this position. It is not an exhaustive or comprehensive list of all possible position responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the incumbent might differ from those outlined here and additional duties may be assigned at the manager's discretion. The position description details as outlined below are also subject to change or reassigned at any time. Business Title: Information Technology Manger Supervisory Responsibilities: No Status: Exempt Supervisor: Vice President, HSSE & Shared Services Purpose/Summary Responsible to the Vice President, HSSE & Shared Services for the effective, efficient, and compliant operation, maintenance, and sustainment of USMMI's shore-side and shipboard information technology (IT) systems to include all hardware and software systems, services, applications and licenses in accordance with approved project and department budgets. Acts as the primary liaison and manager of company outsourced IT resources and initiatives. Assists the Manger, Cyber & Physical Security with ensuring USMI compliance with cybersecurity regulations and standards. Supports company IT objectives including financial, operational and safety goals/objectives/KPIs. Liaise with internal and external stakeholders ensuring responsibility for satisfactory resolution to help tickets, complaints or project implementation. This position is in USMMI's Corporate office in Norfolk, Virginia. Key Responsibilities Manage the design, maintenance, development, and evaluation of all vessel and shoreside IT infrastructure systems, hardware and software including LANs, WANs, Cloud-based services, Internet ISPs, intranet, security, workstation, mobile telephony, SATCOM and wireless implementations. Act as the primary IT representative to USMMI owned and/or operated vessels. In this capacity, provide satisfactory resolution to help tickets outside of third party contracted services. Serve as account administrator for key software services and applications. Oversee third party on premises and after hours Help Desk service and ensure compliance with contracted response rates. Serve as the NSE Software Administrator: Submit, monitor, and ensure help tickets are processed by ABS Wavesight. Implement functional changes to the NSE interface in support of efficiency and data analytics. Assist the Manager, Cyber & Physical Security in ensuring company compliance with cybersecurity standards to include NIST 800-171, CMMC, ISO 27001:2022, and U.S. Coast Guard Cybersecurity in the Marine Transportation System regulations. Assist the Contracting & Proposal Analyst in ensuring compliance with applicable Defense Federal Acquisition Regulations (DFAR). Position Specifications Education & Experience IT relevant bachelor's level degree preferred (Degree must be from an accredited institution). Ten years' experience in actively managing day-to-day IT functions to include network administration, help ticket resolution, and interactions with third party hardware, software, and application providers. The following certifications are preferred: CISA, CISM, CRISC, CGEIT, CISSP Experience preferred in the development, deployment and support of SATCOM and other shipboard related IT systems. Technical Skills & Competencies Required Proficiency maintaining Microsoft Azure GCC-high architecture and applications. Technical proficiency installing and maintaining Microsoft Office 365 suite of programs in the GCC-high environment. SharePoint administration and design is required. Proficiency in the technical details and maintenance of Starlink as an internet service provider. Proficiency in video teleconferencing services and systems to include troubleshooting and system design. Preferred experience in the management and operation of ABS Nautical Systems (NS). Must be a U.S. citizen eligible to obtain a Secret security clearance. Travel Requirements Travel is estimated to be 10-20% of the calendar year to provide support to USMMI owned/operated/managed vessels. International and domestic travel is required for this position. Required to maintain a U.S. Passport. Physical Demands & Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. General office setting, typically the employee may sit comfortably to perform the work, usually at a computer terminal with short breaks or lunch period. However, there may be some bending/stooping, reaching above shoulder level, walking; standing; carrying of light items such as papers, books, or packages of up to 25 pounds. Should be able to hear & speak clearly using phone / headset to communicate with customers; be able to navigate, view & enter information on the computer. Operations Setting: typically, the employee must be able to be in Confined Spaces, Sit, Stand, Walk, Bend, Push/Pull, Kneel, Squat, Reaching and Twisting. Can not have any Fear of Heights. Also need the ability to consistently be able to lift 10lb - 100lb utilizing Folding Hand Truck & Dolly, Rolling Utility Carts or Single Hand Trucks (70 - 100%) of time. PI-9462
Cobalt Benefits Group LLC
Manchester, New Hampshire
Description: Cobalt Benefits Group is seeking an Information Security Analyst to help safeguard information assets and technology services across cloud and on-premises environments. The analyst will monitor security controls, investigate alerts, coordinate remediation, and improve the organization's ability to prevent, detect, and respond to cybersecurity risk. The successful candidate will bring practical experience across multiple security domains rather than expertise in a single vendor platform. The role works closely with IT Operations, infrastructure, and application teams in a regulated environment. Security Operations & Incident Response Monitor managed detection and response, endpoint, identity, email, network, cloud, and security analytics platforms for suspicious activity. Triage and investigate alerts; document findings; coordinate containment, remediation, recovery, and post-incident follow-up. Analyze event, identity, endpoint, cloud, application, and network logs to distinguish security incidents from expected activity and false positives. Maintain incident response plans, investigation procedures, escalation paths and case documentation. Cloud, Identity & Secure Access Assess and improve security across public cloud subscriptions, storage, workloads, applications, and hybrid connectivity. Administer identity and access controls including multifactor authentication, conditional access, role-based access, privileged access, service identities, access reviews, and joiner-mover-leaver processes. Support Zero Trust and secure access services for private applications. Partner with administrators and engineers to design secure access for cloud data platforms, application hosting, and future AI-enabled services. Data Protection, Human Risk & Insider Risk Operate data security posture management capabilities to discover sensitive data, excessive access, shadow data, orphaned files, and insecure sharing. Administer data loss prevention controls across email, endpoints, collaboration platforms, cloud services, applications, and file repositories. Support data discovery, classification, information protection, retention, encryption, and remediation workflows for regulated and confidential information. Administer security awareness training, phishing simulations, targeted education, completion tracking, and human-risk reporting. Endpoint, Network & Application Security Support endpoint detection and response, device security, mobile device management, application control, browser protection, and workstation security baselines. Coordinate vulnerability and exposure management across endpoints, servers, network devices, databases, applications, and cloud workloads and prioritize remediation through patching. Assess application and infrastructure changes for secure configuration, logging, access, data protection, and resilience requirements. Monitor security systems, including firewalls, intrusion detection systems, to detect and respond to security incidents in a timely manner. Collaborate on operating system, application, firmware, and security patching; validate remediation and document accepted exceptions. Resilience, Governance & Continuous Improvement Support backup, recovery, immutable storage, business continuity, and disaster recovery security requirements. Maintain policies, standards, procedures, diagrams, and inventories. Contribute to automation and repeatable analysis using scripting, query languages, and workflow integrations. Evaluate emerging security requirements for cloud, software-as-a-service, and AI Agents. Partner with business and technology stakeholders to establish AI governance, security controls, and risk management practices that enable the responsible use of generative AI, AI agents, automation, and machine-to-machine services. Contribute to the organization's AI Risk Management Framework (AI RMF) program by supporting AI inventory management, risk assessments, control validations, policy development, monitoring activities, and ongoing governance reviews. Requirements: Job Requirements Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field, or equivalent relevant experience. Three to five years of experience in security operations, cloud security, infrastructure security, or a comparable role. Hands-on experience investigating alerts and working across endpoint, identity, email, network, cloud, and data security controls. Experience with vulnerability assessment, remediation tracking, patch management, incident response, and security control validation. Understanding of data discovery, classification, data loss prevention, sensitive-information handling, and insider-risk concepts. Ability to explain technical findings, business impact, and recommended actions to both technical and non-technical audiences. Strong judgment, discretion, documentation, analytical thinking, and the ability to manage multiple priorities. Preferred Qualifications Experience in a regulated environment and familiarity with security or compliance frameworks such as NIST, MITRE ATT&CK, SOC 2, or HITRUST. Experience securing hybrid environments with cloud infrastructure, productivity platforms, on-premises systems, virtualized infrastructure, and software-as-a-service applications. Working knowledge of cloud security, identity governance, and hybrid infrastructure. Familiarity with security information and event management, extended detection and response, cloud security posture management, web application protection, and security orchestration. Experience with scripting or security analytics using PowerShell, query languages, or comparable automation methods. Relevant industry or cloud security certifications Equal Opportunity Employer, including disability/protected veterans Compensation details: 00 Yearly Salary PIa2265b041df4-1463
10/01/2026
Full time
Description: Cobalt Benefits Group is seeking an Information Security Analyst to help safeguard information assets and technology services across cloud and on-premises environments. The analyst will monitor security controls, investigate alerts, coordinate remediation, and improve the organization's ability to prevent, detect, and respond to cybersecurity risk. The successful candidate will bring practical experience across multiple security domains rather than expertise in a single vendor platform. The role works closely with IT Operations, infrastructure, and application teams in a regulated environment. Security Operations & Incident Response Monitor managed detection and response, endpoint, identity, email, network, cloud, and security analytics platforms for suspicious activity. Triage and investigate alerts; document findings; coordinate containment, remediation, recovery, and post-incident follow-up. Analyze event, identity, endpoint, cloud, application, and network logs to distinguish security incidents from expected activity and false positives. Maintain incident response plans, investigation procedures, escalation paths and case documentation. Cloud, Identity & Secure Access Assess and improve security across public cloud subscriptions, storage, workloads, applications, and hybrid connectivity. Administer identity and access controls including multifactor authentication, conditional access, role-based access, privileged access, service identities, access reviews, and joiner-mover-leaver processes. Support Zero Trust and secure access services for private applications. Partner with administrators and engineers to design secure access for cloud data platforms, application hosting, and future AI-enabled services. Data Protection, Human Risk & Insider Risk Operate data security posture management capabilities to discover sensitive data, excessive access, shadow data, orphaned files, and insecure sharing. Administer data loss prevention controls across email, endpoints, collaboration platforms, cloud services, applications, and file repositories. Support data discovery, classification, information protection, retention, encryption, and remediation workflows for regulated and confidential information. Administer security awareness training, phishing simulations, targeted education, completion tracking, and human-risk reporting. Endpoint, Network & Application Security Support endpoint detection and response, device security, mobile device management, application control, browser protection, and workstation security baselines. Coordinate vulnerability and exposure management across endpoints, servers, network devices, databases, applications, and cloud workloads and prioritize remediation through patching. Assess application and infrastructure changes for secure configuration, logging, access, data protection, and resilience requirements. Monitor security systems, including firewalls, intrusion detection systems, to detect and respond to security incidents in a timely manner. Collaborate on operating system, application, firmware, and security patching; validate remediation and document accepted exceptions. Resilience, Governance & Continuous Improvement Support backup, recovery, immutable storage, business continuity, and disaster recovery security requirements. Maintain policies, standards, procedures, diagrams, and inventories. Contribute to automation and repeatable analysis using scripting, query languages, and workflow integrations. Evaluate emerging security requirements for cloud, software-as-a-service, and AI Agents. Partner with business and technology stakeholders to establish AI governance, security controls, and risk management practices that enable the responsible use of generative AI, AI agents, automation, and machine-to-machine services. Contribute to the organization's AI Risk Management Framework (AI RMF) program by supporting AI inventory management, risk assessments, control validations, policy development, monitoring activities, and ongoing governance reviews. Requirements: Job Requirements Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field, or equivalent relevant experience. Three to five years of experience in security operations, cloud security, infrastructure security, or a comparable role. Hands-on experience investigating alerts and working across endpoint, identity, email, network, cloud, and data security controls. Experience with vulnerability assessment, remediation tracking, patch management, incident response, and security control validation. Understanding of data discovery, classification, data loss prevention, sensitive-information handling, and insider-risk concepts. Ability to explain technical findings, business impact, and recommended actions to both technical and non-technical audiences. Strong judgment, discretion, documentation, analytical thinking, and the ability to manage multiple priorities. Preferred Qualifications Experience in a regulated environment and familiarity with security or compliance frameworks such as NIST, MITRE ATT&CK, SOC 2, or HITRUST. Experience securing hybrid environments with cloud infrastructure, productivity platforms, on-premises systems, virtualized infrastructure, and software-as-a-service applications. Working knowledge of cloud security, identity governance, and hybrid infrastructure. Familiarity with security information and event management, extended detection and response, cloud security posture management, web application protection, and security orchestration. Experience with scripting or security analytics using PowerShell, query languages, or comparable automation methods. Relevant industry or cloud security certifications Equal Opportunity Employer, including disability/protected veterans Compensation details: 00 Yearly Salary PIa2265b041df4-1463
