Genesis10 is currently seeking a Product Owner - ServiceNow Platform for a contract position with a Large Energy Company located in Denver, CO. This is a 12+ month contract opportunity. Compensation: $56.00 - $66.00 per hour, W2, based on qualifications Position Overview: The Product Owner is responsible for maximizing business value delivered across the ServiceNow platform by partnering with business stakeholders, Product Management, Business Analysts, architects, and Agile delivery teams. This role serves as the primary liaison between business stakeholders and delivery teams, ensuring priorities are well-defined, backlogs are maintained, and solutions align with business objectives. The Product Owner will support multiple ServiceNow product areas, including Platform Enhancements - SAM/HAM, CMDB, BCM, SecOps, SPM, NowAssist, HRSD etc. and other strategic platform initiatives. Key Responsibilities: Own and maintain product backlogs across assigned ServiceNow product areas Prioritize features, enhancements, defects, and technical debt based on business value Ensure delivery teams have a clear and prioritized workload Make day-to-day prioritization and trade-off decisions Partner with business stakeholders, process owners, and platform teams to understand business needs Facilitate workshops, backlog refinement sessions, and requirement discussions Gather stakeholder feedback and incorporate it into backlog priorities Act as the voice of the customer throughout the delivery lifecycle Participate in sprint planning, backlog grooming, sprint reviews, and release planning Clarify requirements and priorities for development teams Collaborate closely with Scrum Masters, Business Analysts, developers, testers, and architects Accept completed work and validate alignment with business expectations Partner with Product Manager to translate strategic roadmap objectives into actionable work Help drive adoption, value realization, and continuous improvement initiatives Identify dependencies, risks, and opportunities across products and teams Coordinate work across multiple ServiceNow product domains Support alignment between business priorities, platform standards, and technical capabilities Ensure consistent product ownership practices across delivery pods Primary Requirements: 7+ years of experience in Product Ownership, Business Analysis, Product Management, or Agile delivery Experience working in Agile/Scrum environments Strong backlog management and prioritization skills Ability to work with both business stakeholders and technical teams Strong communication, facilitation, and stakeholder management skills Desired Skills: ServiceNow platform experience Experience working with one or more of: SPM, SAM/HAM, CMDB, BCM, SecOps, ITSM, IRM, HRSD, Employee Experience / Portals CSPO, SAFe POPM, or equivalent certification Experience supporting digital transformation and platform modernization initiatives Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
11/08/2026
Full time
Genesis10 is currently seeking a Product Owner - ServiceNow Platform for a contract position with a Large Energy Company located in Denver, CO. This is a 12+ month contract opportunity. Compensation: $56.00 - $66.00 per hour, W2, based on qualifications Position Overview: The Product Owner is responsible for maximizing business value delivered across the ServiceNow platform by partnering with business stakeholders, Product Management, Business Analysts, architects, and Agile delivery teams. This role serves as the primary liaison between business stakeholders and delivery teams, ensuring priorities are well-defined, backlogs are maintained, and solutions align with business objectives. The Product Owner will support multiple ServiceNow product areas, including Platform Enhancements - SAM/HAM, CMDB, BCM, SecOps, SPM, NowAssist, HRSD etc. and other strategic platform initiatives. Key Responsibilities: Own and maintain product backlogs across assigned ServiceNow product areas Prioritize features, enhancements, defects, and technical debt based on business value Ensure delivery teams have a clear and prioritized workload Make day-to-day prioritization and trade-off decisions Partner with business stakeholders, process owners, and platform teams to understand business needs Facilitate workshops, backlog refinement sessions, and requirement discussions Gather stakeholder feedback and incorporate it into backlog priorities Act as the voice of the customer throughout the delivery lifecycle Participate in sprint planning, backlog grooming, sprint reviews, and release planning Clarify requirements and priorities for development teams Collaborate closely with Scrum Masters, Business Analysts, developers, testers, and architects Accept completed work and validate alignment with business expectations Partner with Product Manager to translate strategic roadmap objectives into actionable work Help drive adoption, value realization, and continuous improvement initiatives Identify dependencies, risks, and opportunities across products and teams Coordinate work across multiple ServiceNow product domains Support alignment between business priorities, platform standards, and technical capabilities Ensure consistent product ownership practices across delivery pods Primary Requirements: 7+ years of experience in Product Ownership, Business Analysis, Product Management, or Agile delivery Experience working in Agile/Scrum environments Strong backlog management and prioritization skills Ability to work with both business stakeholders and technical teams Strong communication, facilitation, and stakeholder management skills Desired Skills: ServiceNow platform experience Experience working with one or more of: SPM, SAM/HAM, CMDB, BCM, SecOps, ITSM, IRM, HRSD, Employee Experience / Portals CSPO, SAFe POPM, or equivalent certification Experience supporting digital transformation and platform modernization initiatives Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Genesis10 is currently seeking a Senior ServiceNow Developer / Architect for a Contract-to-Hire opportunity with a Major Insurance Company located in Albany, NY. This is a 6 month contract/contract to hire opportunity. This position will consider candidates who can work from Albany or New York City, NY, Richmond, VA, or Chicago, IL. Compensation: $80.00 - $90.00 per hour, W2, based on qualifications Interview Requirement: All interviews will be conducted in person at the applicable geographic location for the position. Position Overview: We are seeking a Senior ServiceNow Developer / Architect to lead the design, development, governance, and technical direction of enterprise ServiceNow solutions. This role requires deep hands-on engineering experience, strong platform architecture judgment, and the ability to translate business requirements into scalable, maintainable, and out-of-the-box-aligned ServiceNow capabilities across ITSM, CMDB, HAM, SAM, integrations, and future platform expansion. Key Responsibilities: Lead the architecture, design, development, and support of enterprise ServiceNow applications and platform capabilities using advanced client-side and server-side scripting Design and develop business rules, script includes, REST/SOAP integrations, UI actions, custom applications, workflows, Flow Designer automation, and platform services Define scalable, secure, and maintainable solutions across ITSM and additional ServiceNow modules such as CMDB, HAM, SAM, CSM, HRSD, SecOps, and ITOM as needed Partner with process owners, business analysts, technical teams, and vendors to shape requirements, solution designs, implementation plans, and platform roadmaps Own platform engineering standards for security, performance, reliability, maintainability, upgrade safety, and adherence to ServiceNow best practices Participate in sprint planning, code reviews, and deployment activities Provide senior-level troubleshooting, root-cause analysis, technical mentoring, and escalation support for complex platform issues Establish and enforce ServiceNow platform governance, development standards, release controls, technical documentation, and architectural decision processes Lead platform upgrades, patching readiness, regression planning, technical impact assessments, and remediation of upgrade-related findings Manage and prioritize the technical enhancement and defect backlog, ensuring solutions are properly designed, estimated, tested, documented, and deployed Lead new service implementations and modernization initiatives including CMDB, HAM, SAM, integrations, service catalog, workflow automation, reporting, and operational dashboards Primary Requirements: 7+ years of hands-on ServiceNow development and platform engineering experience, including experience leading complex implementations or architecture decisions Bachelor's degree or equivalent experience in IT or a related field Advanced JavaScript skills with strong knowledge of the Glide API, ServiceNow data model, platform security, ACLs, scoped applications, and integration patterns Proven experience with Flow Designer, Integration Hub, REST/SOAP APIs, MID Server concepts, platform automation, and enterprise system integrations Ability to operate as a senior technical owner, balancing hands-on development, solution architecture, stakeholder alignment, platform governance, and delivery execution ServiceNow Certified System Administrator (CSA) required; Certified Application Developer (CAD) strongly preferred; relevant Certified Implementation Specialist (CIS) certifications highly desirable Candidates must be authorized to work in the United States on a permanent basis as visa sponsorship is not available for this role Desired Skills: Certified Implementation Specialist (CIS) in a module (e.g., ITSM) Experience with Git, ATF, or DevOps tools in ServiceNow Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
11/08/2026
Full time
Genesis10 is currently seeking a Senior ServiceNow Developer / Architect for a Contract-to-Hire opportunity with a Major Insurance Company located in Albany, NY. This is a 6 month contract/contract to hire opportunity. This position will consider candidates who can work from Albany or New York City, NY, Richmond, VA, or Chicago, IL. Compensation: $80.00 - $90.00 per hour, W2, based on qualifications Interview Requirement: All interviews will be conducted in person at the applicable geographic location for the position. Position Overview: We are seeking a Senior ServiceNow Developer / Architect to lead the design, development, governance, and technical direction of enterprise ServiceNow solutions. This role requires deep hands-on engineering experience, strong platform architecture judgment, and the ability to translate business requirements into scalable, maintainable, and out-of-the-box-aligned ServiceNow capabilities across ITSM, CMDB, HAM, SAM, integrations, and future platform expansion. Key Responsibilities: Lead the architecture, design, development, and support of enterprise ServiceNow applications and platform capabilities using advanced client-side and server-side scripting Design and develop business rules, script includes, REST/SOAP integrations, UI actions, custom applications, workflows, Flow Designer automation, and platform services Define scalable, secure, and maintainable solutions across ITSM and additional ServiceNow modules such as CMDB, HAM, SAM, CSM, HRSD, SecOps, and ITOM as needed Partner with process owners, business analysts, technical teams, and vendors to shape requirements, solution designs, implementation plans, and platform roadmaps Own platform engineering standards for security, performance, reliability, maintainability, upgrade safety, and adherence to ServiceNow best practices Participate in sprint planning, code reviews, and deployment activities Provide senior-level troubleshooting, root-cause analysis, technical mentoring, and escalation support for complex platform issues Establish and enforce ServiceNow platform governance, development standards, release controls, technical documentation, and architectural decision processes Lead platform upgrades, patching readiness, regression planning, technical impact assessments, and remediation of upgrade-related findings Manage and prioritize the technical enhancement and defect backlog, ensuring solutions are properly designed, estimated, tested, documented, and deployed Lead new service implementations and modernization initiatives including CMDB, HAM, SAM, integrations, service catalog, workflow automation, reporting, and operational dashboards Primary Requirements: 7+ years of hands-on ServiceNow development and platform engineering experience, including experience leading complex implementations or architecture decisions Bachelor's degree or equivalent experience in IT or a related field Advanced JavaScript skills with strong knowledge of the Glide API, ServiceNow data model, platform security, ACLs, scoped applications, and integration patterns Proven experience with Flow Designer, Integration Hub, REST/SOAP APIs, MID Server concepts, platform automation, and enterprise system integrations Ability to operate as a senior technical owner, balancing hands-on development, solution architecture, stakeholder alignment, platform governance, and delivery execution ServiceNow Certified System Administrator (CSA) required; Certified Application Developer (CAD) strongly preferred; relevant Certified Implementation Specialist (CIS) certifications highly desirable Candidates must be authorized to work in the United States on a permanent basis as visa sponsorship is not available for this role Desired Skills: Certified Implementation Specialist (CIS) in a module (e.g., ITSM) Experience with Git, ATF, or DevOps tools in ServiceNow Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Position Overview We are seeking a highly skilled Planisware Technical Architect to lead the technical design, architecture, integration, configuration, and implementation of an enterprise Planisware platform supporting General Motors' Product Development, R&D, PMO, Planning, and related organizations. The successful candidate will serve as a primary technical authority for Planisware solutions and will work closely with business stakeholders, IT leadership, enterprise architects, product owners, systems analysts, integration teams, and implementation partners. This is an excellent opportunity to work on a growing enterprise platform and help drive the transition toward a scalable SaaS-based Planisware solution. Key Responsibilities Solution Architecture & Platform Design Define and maintain the overall technical architecture for Planisware implementations. Design scalable solutions supporting portfolio management, project management, resource planning, financial planning, and scenario planning. Design strategies across development, testing, and production environments. Ensure compliance with enterprise architecture, security, and integration standards. Establish reusable technical components, standards, and best practices. Planisware Configuration & Development Lead technical configuration of the Planisware platform. Guide development teams on configuration, customization, extensions, workflows, and automation. Review technical designs and code for performance, scalability, and maintainability. Support release management, deployment planning, and environment governance. Enterprise Integration Design and oversee integrations between Planisware and enterprise systems such as: SAP Jira Active Directory / SSO Data warehouses Reporting platforms Planning and portfolio management systems Define API, file-based, and event-driven integration patterns. Partner with integration and data engineering teams to deliver secure and reliable data exchanges. Data Migration & Architecture Own technical strategies for data conversion and migration. Design migration frameworks, validation, reconciliation, and cutover approaches. Lead data quality assessments and remediation. Support migration of project, portfolio, resource, financial, and historical data. Security & Operations Establish platform governance and technical operating procedures. Design role-based security models and access controls. Support audit, compliance, and regulatory requirements. Define monitoring, performance management, backup, disaster recovery, and operational support processes. Stakeholder Collaboration Work with business leaders, PMO organizations, Finance, Product Development, IT stakeholders, and implementation partners. Translate business requirements into technical solution designs. Lead architecture reviews, design workshops, and technical decision-making sessions. Mentor internal technical resources and help establish a Planisware Center of Excellence. Required Qualifications 8+ years of enterprise application architecture experience. 5+ years of Planisware implementation and configuration experience. Proven experience working as a Technical Architect on large-scale Planisware deployments. Strong experience with Planisware Enterprise. Strong understanding of Planisware SaaS architecture. Experience with resource and portfolio planning. Experience with project financial management. Enterprise integration experience. Data migration and data architecture experience. Strong understanding of API-based integration architectures. Experience with cloud-based enterprise applications and SaaS deployment models. Excellent communication and stakeholder management skills. Technical Skills Planisware Enterprise Planisware Platform Configuration Planisware Data Model Design Workflow Automation Portfolio & Resource Management Financial Planning Scenario Planning Reporting & Dashboards Security Administration REST APIs Web Services ETL / Data Migration SFTP / File-Based Integrations Identity Management / SSO Enterprise Architecture Solution Architecture Data Architecture Integration Architecture Cloud / SaaS Platforms SQL / Relational Databases Java / JavaScript Preferred Qualifications Experience supporting automotive, manufacturing, engineering, or R&D organizations. Experience implementing enterprise PPM solutions at global scale. Familiarity with: SAP Jira Azure Power BI ServiceNow Enterprise Data Lake architectures Experience establishing or operating a Portfolio Management Center of Excellence. Planisware Developer certification is preferred. Education High School Diploma required. Bachelor's degree preferred.
11/08/2026
Full time
Position Overview We are seeking a highly skilled Planisware Technical Architect to lead the technical design, architecture, integration, configuration, and implementation of an enterprise Planisware platform supporting General Motors' Product Development, R&D, PMO, Planning, and related organizations. The successful candidate will serve as a primary technical authority for Planisware solutions and will work closely with business stakeholders, IT leadership, enterprise architects, product owners, systems analysts, integration teams, and implementation partners. This is an excellent opportunity to work on a growing enterprise platform and help drive the transition toward a scalable SaaS-based Planisware solution. Key Responsibilities Solution Architecture & Platform Design Define and maintain the overall technical architecture for Planisware implementations. Design scalable solutions supporting portfolio management, project management, resource planning, financial planning, and scenario planning. Design strategies across development, testing, and production environments. Ensure compliance with enterprise architecture, security, and integration standards. Establish reusable technical components, standards, and best practices. Planisware Configuration & Development Lead technical configuration of the Planisware platform. Guide development teams on configuration, customization, extensions, workflows, and automation. Review technical designs and code for performance, scalability, and maintainability. Support release management, deployment planning, and environment governance. Enterprise Integration Design and oversee integrations between Planisware and enterprise systems such as: SAP Jira Active Directory / SSO Data warehouses Reporting platforms Planning and portfolio management systems Define API, file-based, and event-driven integration patterns. Partner with integration and data engineering teams to deliver secure and reliable data exchanges. Data Migration & Architecture Own technical strategies for data conversion and migration. Design migration frameworks, validation, reconciliation, and cutover approaches. Lead data quality assessments and remediation. Support migration of project, portfolio, resource, financial, and historical data. Security & Operations Establish platform governance and technical operating procedures. Design role-based security models and access controls. Support audit, compliance, and regulatory requirements. Define monitoring, performance management, backup, disaster recovery, and operational support processes. Stakeholder Collaboration Work with business leaders, PMO organizations, Finance, Product Development, IT stakeholders, and implementation partners. Translate business requirements into technical solution designs. Lead architecture reviews, design workshops, and technical decision-making sessions. Mentor internal technical resources and help establish a Planisware Center of Excellence. Required Qualifications 8+ years of enterprise application architecture experience. 5+ years of Planisware implementation and configuration experience. Proven experience working as a Technical Architect on large-scale Planisware deployments. Strong experience with Planisware Enterprise. Strong understanding of Planisware SaaS architecture. Experience with resource and portfolio planning. Experience with project financial management. Enterprise integration experience. Data migration and data architecture experience. Strong understanding of API-based integration architectures. Experience with cloud-based enterprise applications and SaaS deployment models. Excellent communication and stakeholder management skills. Technical Skills Planisware Enterprise Planisware Platform Configuration Planisware Data Model Design Workflow Automation Portfolio & Resource Management Financial Planning Scenario Planning Reporting & Dashboards Security Administration REST APIs Web Services ETL / Data Migration SFTP / File-Based Integrations Identity Management / SSO Enterprise Architecture Solution Architecture Data Architecture Integration Architecture Cloud / SaaS Platforms SQL / Relational Databases Java / JavaScript Preferred Qualifications Experience supporting automotive, manufacturing, engineering, or R&D organizations. Experience implementing enterprise PPM solutions at global scale. Familiarity with: SAP Jira Azure Power BI ServiceNow Enterprise Data Lake architectures Experience establishing or operating a Portfolio Management Center of Excellence. Planisware Developer certification is preferred. Education High School Diploma required. Bachelor's degree preferred.
Above and Beyond Talent Acquisition
New York, New York
Position Title: Project Manager - Telecom Expense Management Location: New York, NY Duration: Contract Employment Type: Contract role through Above and Beyond Talent Acquisition, Inc. (A&B Talent) Work Arrangement: Fully onsite - 5 days onsite. Client Info / Who they are: A leading public transportation organization serving the New York metropolitan area, providing essential transportation services to millions of commuters. The organization oversees a large and complex infrastructure and relies on technology, financial management, and operational efficiency to support its services. Who we are looking for / Requirements: Bachelor's degree in Finance, Accounting, or Economics preferred. Strong background in financial analysis, budgeting, forecasting, and expense management. Experience with Telecom Expense Management (TEM), including auditing wireless, wired, voice, and data services and reviewing carrier invoices. Advanced Microsoft Excel skills, including pivot tables, spreadsheets, and large data analysis. Experience working with large databases, financial reports, and data management systems. Knowledge of ServiceNow and PeopleSoft. Experience developing reports, presentations, and Power BI dashboards. Strong understanding of invoice analysis, vendor payments, budget tracking, and project spend management. Ability to identify cost-saving opportunities, analyze spending trends, and recommend process improvements. Excellent analytical, organizational, and problem-solving skills. Strong written and verbal communication skills, including the ability to present complex findings to leadership. Ability to manage multiple priorities, work independently, and meet tight deadlines with a high level of accuracy. Experience with automation and process optimization is a plus. Performance Objectives / What you'll be doing: Support the organization's IT Telecom Services and Expense Management Unit in managing and optimizing telecommunication expenses. Analyze large financial and vendor data reports to identify discrepancies, cost inefficiencies, and potential savings opportunities. Review and audit wireless carrier invoices to identify billing errors, overcharges, and unnecessary expenses. Verify approximately 30,000 mobile device asset records against wireless carrier databases and portals to ensure accuracy. Work with wireless carrier data from providers such as AT&T and other major carriers to identify and resolve discrepancies. Generate and analyze ServiceNow reports, including zero-usage reports, to identify inactive devices and unnecessary expenses. Establish and improve processes for managing mobile, landline, wireless, voice, data, and other technology-related expenses. Analyze vendor expenses and compare expenditures against contract funding and budget allocations. Prepare budget forecasts, expense reports, and financial presentations for management and leadership. Monitor planned versus actual expenses and investigate budget variances. Support mid-year and year-end forecasting, spending analysis, and annual budget planning. Track project expenses, procurement requirements, contract modifications, and vendor payments. Develop status reports to monitor project progress, timelines, and budget performance. Identify opportunities to automate manual processes, improve reporting accuracy, and increase operational efficiency. Communicate findings, recommendations, and financial insights to leadership. Perks of working with US / What we offer: Health, dental, and vision benefits offerings 401K plan The salary, other compensation, and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law. "Above and Beyond Talent is an equal opportunity employer and staffing firm."
11/08/2026
Full time
Position Title: Project Manager - Telecom Expense Management Location: New York, NY Duration: Contract Employment Type: Contract role through Above and Beyond Talent Acquisition, Inc. (A&B Talent) Work Arrangement: Fully onsite - 5 days onsite. Client Info / Who they are: A leading public transportation organization serving the New York metropolitan area, providing essential transportation services to millions of commuters. The organization oversees a large and complex infrastructure and relies on technology, financial management, and operational efficiency to support its services. Who we are looking for / Requirements: Bachelor's degree in Finance, Accounting, or Economics preferred. Strong background in financial analysis, budgeting, forecasting, and expense management. Experience with Telecom Expense Management (TEM), including auditing wireless, wired, voice, and data services and reviewing carrier invoices. Advanced Microsoft Excel skills, including pivot tables, spreadsheets, and large data analysis. Experience working with large databases, financial reports, and data management systems. Knowledge of ServiceNow and PeopleSoft. Experience developing reports, presentations, and Power BI dashboards. Strong understanding of invoice analysis, vendor payments, budget tracking, and project spend management. Ability to identify cost-saving opportunities, analyze spending trends, and recommend process improvements. Excellent analytical, organizational, and problem-solving skills. Strong written and verbal communication skills, including the ability to present complex findings to leadership. Ability to manage multiple priorities, work independently, and meet tight deadlines with a high level of accuracy. Experience with automation and process optimization is a plus. Performance Objectives / What you'll be doing: Support the organization's IT Telecom Services and Expense Management Unit in managing and optimizing telecommunication expenses. Analyze large financial and vendor data reports to identify discrepancies, cost inefficiencies, and potential savings opportunities. Review and audit wireless carrier invoices to identify billing errors, overcharges, and unnecessary expenses. Verify approximately 30,000 mobile device asset records against wireless carrier databases and portals to ensure accuracy. Work with wireless carrier data from providers such as AT&T and other major carriers to identify and resolve discrepancies. Generate and analyze ServiceNow reports, including zero-usage reports, to identify inactive devices and unnecessary expenses. Establish and improve processes for managing mobile, landline, wireless, voice, data, and other technology-related expenses. Analyze vendor expenses and compare expenditures against contract funding and budget allocations. Prepare budget forecasts, expense reports, and financial presentations for management and leadership. Monitor planned versus actual expenses and investigate budget variances. Support mid-year and year-end forecasting, spending analysis, and annual budget planning. Track project expenses, procurement requirements, contract modifications, and vendor payments. Develop status reports to monitor project progress, timelines, and budget performance. Identify opportunities to automate manual processes, improve reporting accuracy, and increase operational efficiency. Communicate findings, recommendations, and financial insights to leadership. Perks of working with US / What we offer: Health, dental, and vision benefits offerings 401K plan The salary, other compensation, and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law. "Above and Beyond Talent is an equal opportunity employer and staffing firm."
Genesis10 is currently seeking a Deskside Support Technician for Contract-to-Hire positions with a Major Insurance Company located in Albany, NY. This is a 6+ month contract opportunity. Compensation: $24.00 - $29.00 per hour, W2, based on qualifications Position Overview: These resources will be supporting a significant laptop refresh and migration effort. This role involves direct end-user setup and support, hardware troubleshooting, and coordination with various internal teams to ensure a smooth transition. Key Responsibilities: Laptop deployments and migrations End-user setup and support Hardware troubleshooting and break/fix activities Peripheral support (monitors, docks, printers, phones) User communications and scheduling Coordination with Service Desk, Infrastructure, and project teams General deskside support activities throughout the migration effort Primary Requirements: 3+ years of hands-on Deskside Support experience with direct support of corporate end users Strong experience supporting enterprise Windows environments Large-scale deployments, Active Directory Administration Strong customer service and communication skills Experience with laptop refreshes, hardware deployments and refresh projects, and user migrations Desired Skills: Familiarity with Active Directory, Microsoft 365, and ServiceNow Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
11/08/2026
Full time
Genesis10 is currently seeking a Deskside Support Technician for Contract-to-Hire positions with a Major Insurance Company located in Albany, NY. This is a 6+ month contract opportunity. Compensation: $24.00 - $29.00 per hour, W2, based on qualifications Position Overview: These resources will be supporting a significant laptop refresh and migration effort. This role involves direct end-user setup and support, hardware troubleshooting, and coordination with various internal teams to ensure a smooth transition. Key Responsibilities: Laptop deployments and migrations End-user setup and support Hardware troubleshooting and break/fix activities Peripheral support (monitors, docks, printers, phones) User communications and scheduling Coordination with Service Desk, Infrastructure, and project teams General deskside support activities throughout the migration effort Primary Requirements: 3+ years of hands-on Deskside Support experience with direct support of corporate end users Strong experience supporting enterprise Windows environments Large-scale deployments, Active Directory Administration Strong customer service and communication skills Experience with laptop refreshes, hardware deployments and refresh projects, and user migrations Desired Skills: Familiarity with Active Directory, Microsoft 365, and ServiceNow Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Genesis10 is currently seeking a Data Center Technician - Onsite for a contract position with a Major Technology Company located in Hillsboro, OR. This is a 12 month contract opportunity. As a Data Center Technician, you will be responsible for troubleshooting server and network connectivity issues, installing new SSD and NVME hardware, and mentoring associate technicians. This role involves resolving hardware break-fix activities to meet SLAs and working with engineers on escalations in a 24x7 data center environment. Responsibilities: Perform basic hardware diagnostic and troubleshooting of servers, escalating complex issues as necessary Troubleshoot basic Linux OS level issues on all servers Install new SSDs and NVMEs into existing servers Assist engineers in troubleshooting all auto build (Linux Kickstart) nodes that do not build properly Troubleshoot and resolve all network connectivity issues at the physical layer (port flapping, port down, link issues, etc.) Resolve manually-generated tickets through cross-functional collaboration across diverse teams Process (identify, tag, and prepare) all server nodes ready for decommissioning Assist with any hardware installations that do not fall within the scope of work for quarterly organic growth Respond to all system problems on a 24x7 basis and take part in on-call rotation Ensure data center house rules are being followed and report any concerns to leadership Requirements: 4 years in a Data Center Engineering Role 4 years network cabling experience 4 years Linux troubleshooting experience 4 years server hardware troubleshooting experience Desired skills: Experience with Ticket systems like JIRA, Salesforce, or ServiceNow Certifications such as CompTIA Server , CompTIA Linux , CompTIA A or similar Experience with automation and script use (e.g., Python, Bash) Familiarity with networking protocols and equipment (e.g., switches, routers) Experience using fiber testing equipment and understanding complex network mapping Strong verbal and written communication skills Sound problem-solving logic and analytical skills Ability to work independently and within a team Pay range: $35.67 - $46.48 per hour Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
11/08/2026
Full time
Genesis10 is currently seeking a Data Center Technician - Onsite for a contract position with a Major Technology Company located in Hillsboro, OR. This is a 12 month contract opportunity. As a Data Center Technician, you will be responsible for troubleshooting server and network connectivity issues, installing new SSD and NVME hardware, and mentoring associate technicians. This role involves resolving hardware break-fix activities to meet SLAs and working with engineers on escalations in a 24x7 data center environment. Responsibilities: Perform basic hardware diagnostic and troubleshooting of servers, escalating complex issues as necessary Troubleshoot basic Linux OS level issues on all servers Install new SSDs and NVMEs into existing servers Assist engineers in troubleshooting all auto build (Linux Kickstart) nodes that do not build properly Troubleshoot and resolve all network connectivity issues at the physical layer (port flapping, port down, link issues, etc.) Resolve manually-generated tickets through cross-functional collaboration across diverse teams Process (identify, tag, and prepare) all server nodes ready for decommissioning Assist with any hardware installations that do not fall within the scope of work for quarterly organic growth Respond to all system problems on a 24x7 basis and take part in on-call rotation Ensure data center house rules are being followed and report any concerns to leadership Requirements: 4 years in a Data Center Engineering Role 4 years network cabling experience 4 years Linux troubleshooting experience 4 years server hardware troubleshooting experience Desired skills: Experience with Ticket systems like JIRA, Salesforce, or ServiceNow Certifications such as CompTIA Server , CompTIA Linux , CompTIA A or similar Experience with automation and script use (e.g., Python, Bash) Familiarity with networking protocols and equipment (e.g., switches, routers) Experience using fiber testing equipment and understanding complex network mapping Strong verbal and written communication skills Sound problem-solving logic and analytical skills Ability to work independently and within a team Pay range: $35.67 - $46.48 per hour Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Leidos is seeking a ServiceNow Architect to design and lead enterprise ServiceNow solutions supporting mission-critical government and commercial clients. You will define platform strategy, own technical architecture, and guide implementation across ITSM, ITOM, HRSD, and custom applications. Responsibilities include integrating ServiceNow with enterprise systems, establishing development standards, leading code reviews, and mentoring developers. You will partner with stakeholders to translate requirements into secure, scalable solutions that align with Leidos' mission, compliance needs, and digital modernization objectives. Responsibilities Define and own the overall Service Now platform architecture and roadmap Design and implement solutions across ITSM, ITOM, HRSD, and custom applications Lead integrations between Service Now and enterprise systems using APIs Establish development standards, best practices, and governance for the platform Guide and mentor Service Now developers and admins through design and code reviews Collaborate with business and technical stakeholders to translate requirements into scalable solutions Ensure solutions comply with security, privacy, and regulatory requirements for government clients Optimize CMDB, workflows, and automations for reliability and performance Support release planning, testing, and production rollout activities Produce technical documentation and provide thought leadership on Service Now capabilities Required Skills Service Now platform architecture ITSM/ITOM/HRSD modules Service Now scripting (JavaScript, Glide) Service Now integrations (REST/SOAP APIs) CMDB design and governance Workflow and automation design ITIL framework Enterprise security and compliance Agile/Scrum delivery Solution design and documentation
11/08/2026
Full time
Leidos is seeking a ServiceNow Architect to design and lead enterprise ServiceNow solutions supporting mission-critical government and commercial clients. You will define platform strategy, own technical architecture, and guide implementation across ITSM, ITOM, HRSD, and custom applications. Responsibilities include integrating ServiceNow with enterprise systems, establishing development standards, leading code reviews, and mentoring developers. You will partner with stakeholders to translate requirements into secure, scalable solutions that align with Leidos' mission, compliance needs, and digital modernization objectives. Responsibilities Define and own the overall Service Now platform architecture and roadmap Design and implement solutions across ITSM, ITOM, HRSD, and custom applications Lead integrations between Service Now and enterprise systems using APIs Establish development standards, best practices, and governance for the platform Guide and mentor Service Now developers and admins through design and code reviews Collaborate with business and technical stakeholders to translate requirements into scalable solutions Ensure solutions comply with security, privacy, and regulatory requirements for government clients Optimize CMDB, workflows, and automations for reliability and performance Support release planning, testing, and production rollout activities Produce technical documentation and provide thought leadership on Service Now capabilities Required Skills Service Now platform architecture ITSM/ITOM/HRSD modules Service Now scripting (JavaScript, Glide) Service Now integrations (REST/SOAP APIs) CMDB design and governance Workflow and automation design ITIL framework Enterprise security and compliance Agile/Scrum delivery Solution design and documentation
DTS is looking for experienced ServiceNow Architect for a direct client position in Lansing, MI Job Summary Top Skills & Years of Experience (at least 3-5): • Bachelor's degree in Information Technology, Computer Science, or related field • 5+ years of ServiceNow platform experience. • 5+ years of experience architecting and implementing enterprise ServiceNow solutions. • Must have experience with ServiceNow ITSM, ITOM, ITAM, CMDB, CSDM, integrations, APIs, and workflow automation. • Excellent communication, leadership, and problem-solving skills. • ServiceNow Certified Systems Architect (CSA) certification Clear and concise written and verbal communication is crucial to success and productivity in this role IT Solutions Architect Job Description: Position Overview: We are seeking an experienced ServiceNow Platform Solutions Architect to support the design, governance, and strategic direction of our ServiceNow platform and its foundational services. Key Responsibilities • Architect ServiceNow platform solutions aligned with DTMB strategic goals. • Lead technical solution design, platform governance, and best practices. • Design and support integrations with enterprise applications and services. • Provide technical support to developers, system administrators, and project teams. • Support platform upgrades, performance optimization, and roadmap planning. • Ensure solutions meet security, compliance, and operational requirements. • Collaborate with stakeholders to translate business needs into technical solutions. Required Qualifications: • Bachelor's degree in Information Technology, Computer Science, or related field • 5+ years of ServiceNow platform experience. • 5+ years of experience architecting and implementing enterprise ServiceNow solutions. • Must have experience with ServiceNow ITSM, ITOM, ITAM, CMDB, CSDM, integrations, APIs, and workflow automation. • Excellent communication, leadership, and problem-solving skills. • ServiceNow Certified Systems Architect (CSA) certification
11/08/2026
Full time
DTS is looking for experienced ServiceNow Architect for a direct client position in Lansing, MI Job Summary Top Skills & Years of Experience (at least 3-5): • Bachelor's degree in Information Technology, Computer Science, or related field • 5+ years of ServiceNow platform experience. • 5+ years of experience architecting and implementing enterprise ServiceNow solutions. • Must have experience with ServiceNow ITSM, ITOM, ITAM, CMDB, CSDM, integrations, APIs, and workflow automation. • Excellent communication, leadership, and problem-solving skills. • ServiceNow Certified Systems Architect (CSA) certification Clear and concise written and verbal communication is crucial to success and productivity in this role IT Solutions Architect Job Description: Position Overview: We are seeking an experienced ServiceNow Platform Solutions Architect to support the design, governance, and strategic direction of our ServiceNow platform and its foundational services. Key Responsibilities • Architect ServiceNow platform solutions aligned with DTMB strategic goals. • Lead technical solution design, platform governance, and best practices. • Design and support integrations with enterprise applications and services. • Provide technical support to developers, system administrators, and project teams. • Support platform upgrades, performance optimization, and roadmap planning. • Ensure solutions meet security, compliance, and operational requirements. • Collaborate with stakeholders to translate business needs into technical solutions. Required Qualifications: • Bachelor's degree in Information Technology, Computer Science, or related field • 5+ years of ServiceNow platform experience. • 5+ years of experience architecting and implementing enterprise ServiceNow solutions. • Must have experience with ServiceNow ITSM, ITOM, ITAM, CMDB, CSDM, integrations, APIs, and workflow automation. • Excellent communication, leadership, and problem-solving skills. • ServiceNow Certified Systems Architect (CSA) certification
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. About the Role McKesson is seeking a Senior Information Security Analyst to strengthen our cloud security posture and reduce enterprise cyber risk. You will lead the triage, prioritization, remediation, and validation of cloud security findings identified through Wiz. In this role, you will partner with application, cloud platform, engineering, and infrastructure teams to resolve Critical and High-risk vulnerabilities, establish ownership for unknown cloud assets, and manage security exceptions. You will translate technical findings into clear remediation plans, operational metrics, and leadership reporting. This position is ideal for a cybersecurity professional experienced in cloud vulnerability management, exposure management, risk-based prioritization, and cross-functional remediation. The underlying P4 career-model description calls for advanced cybersecurity expertise, cross-functional collaboration, remediation leadership, technical documentation, and influence across enterprise security activities. What You'll Do Monitor and manage vulnerabilities, misconfigurations, attack paths, and other cloud security findings identified through Wiz. Triage and prioritize findings using severity, exploitability, exposure, business impact, asset criticality, and enterprise remediation standards. Drive remediation of Critical, High-risk, and overdue findings by establishing action plans with application, platform, engineering, and infrastructure owners. Investigate cloud assets without identified ownership, including virtual machines, containers, workloads, and serverless resources, and coordinate handoff to accountable teams. Review suppression, exemption, dismissal, and risk-acceptance requests; validate supporting evidence and maintain audit-ready disposition records. Validate vulnerability closure, facilitate root-cause investigations, identify recurring issues, and recommend strategic risk-reduction initiatives. Improve remediation workflows, ownership assignment, governance, reporting, and automation, including integrations involving Wiz, ServiceNow, Rapid7, and Panorama. Report on Mean Time to Remediate, Critical and High findings, overdue vulnerabilities, exception volumes, unknown assets, remediation trends, and risk-reduction outcomes. Basic Requirements 7+ years of progressive experience in cybersecurity engineering, cloud security, vulnerability management, exposure management, infrastructure security, or a closely related field. Bachelor's degree in Computer Science, Cybersecurity, Information Systems, Engineering, or a related discipline, or an equivalent combination of education and relevant experience. Demonstrated experience triaging, prioritizing, and driving remediation of cloud vulnerabilities or security findings. Hands-on experience using Wiz or a comparable cloud security, CNAPP, CSPM, or vulnerability-management platform. Experience applying risk-based prioritization using technical severity, exploitability, exposure, asset context, and business risk. Experience partnering with cloud, application, engineering, or infrastructure teams to coordinate security remediation within GCP, AWS, or Azure cloud architectures. Experience evaluating security findings in the context of cloud architecture, including vulnerability exceptions, risk acceptances, suppressions, and other dispositions, within GCP, AWS, or Azure. Experience developing security metrics, remediation reporting, and written documentation for technical and leadership audiences. Preferred Skills/Experience Experience with Wiz Vulnerability Management, Wiz Security Graph, cloud exposure analysis, or attack-path investigation. Familiarity with ServiceNow, Rapid7, or integrations supporting vulnerability tracking and remediation workflows. Knowledge of cloud workloads, virtual machines, containers, serverless technologies, and cloud asset inventories. Experience automating reporting, remediation tracking, asset ownership assignment, or security workflow processes. Understanding of vulnerability-management governance, remediation service-level expectations, exception management, and audit documentation. Experience facilitating remediation reviews, resolving ownership gaps, and escalating overdue security findings. Ability to translate technical risk into concise, actionable communication for engineering teams and leadership. Relevant certifications such as CISSP, CCSP, Security+, AWS Certified Security, Azure Security Engineer, or comparable credentials. Travel, Work Environment and Physical Requirements Work arrangement and in-office expectations will be based on the position's approved location and team requirements. Travel requirements, if any, will be specified in the final posting. Work primarily involves using standard computer and collaboration technology. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $122,300 - $203,900 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!
11/08/2026
Full time
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. About the Role McKesson is seeking a Senior Information Security Analyst to strengthen our cloud security posture and reduce enterprise cyber risk. You will lead the triage, prioritization, remediation, and validation of cloud security findings identified through Wiz. In this role, you will partner with application, cloud platform, engineering, and infrastructure teams to resolve Critical and High-risk vulnerabilities, establish ownership for unknown cloud assets, and manage security exceptions. You will translate technical findings into clear remediation plans, operational metrics, and leadership reporting. This position is ideal for a cybersecurity professional experienced in cloud vulnerability management, exposure management, risk-based prioritization, and cross-functional remediation. The underlying P4 career-model description calls for advanced cybersecurity expertise, cross-functional collaboration, remediation leadership, technical documentation, and influence across enterprise security activities. What You'll Do Monitor and manage vulnerabilities, misconfigurations, attack paths, and other cloud security findings identified through Wiz. Triage and prioritize findings using severity, exploitability, exposure, business impact, asset criticality, and enterprise remediation standards. Drive remediation of Critical, High-risk, and overdue findings by establishing action plans with application, platform, engineering, and infrastructure owners. Investigate cloud assets without identified ownership, including virtual machines, containers, workloads, and serverless resources, and coordinate handoff to accountable teams. Review suppression, exemption, dismissal, and risk-acceptance requests; validate supporting evidence and maintain audit-ready disposition records. Validate vulnerability closure, facilitate root-cause investigations, identify recurring issues, and recommend strategic risk-reduction initiatives. Improve remediation workflows, ownership assignment, governance, reporting, and automation, including integrations involving Wiz, ServiceNow, Rapid7, and Panorama. Report on Mean Time to Remediate, Critical and High findings, overdue vulnerabilities, exception volumes, unknown assets, remediation trends, and risk-reduction outcomes. Basic Requirements 7+ years of progressive experience in cybersecurity engineering, cloud security, vulnerability management, exposure management, infrastructure security, or a closely related field. Bachelor's degree in Computer Science, Cybersecurity, Information Systems, Engineering, or a related discipline, or an equivalent combination of education and relevant experience. Demonstrated experience triaging, prioritizing, and driving remediation of cloud vulnerabilities or security findings. Hands-on experience using Wiz or a comparable cloud security, CNAPP, CSPM, or vulnerability-management platform. Experience applying risk-based prioritization using technical severity, exploitability, exposure, asset context, and business risk. Experience partnering with cloud, application, engineering, or infrastructure teams to coordinate security remediation within GCP, AWS, or Azure cloud architectures. Experience evaluating security findings in the context of cloud architecture, including vulnerability exceptions, risk acceptances, suppressions, and other dispositions, within GCP, AWS, or Azure. Experience developing security metrics, remediation reporting, and written documentation for technical and leadership audiences. Preferred Skills/Experience Experience with Wiz Vulnerability Management, Wiz Security Graph, cloud exposure analysis, or attack-path investigation. Familiarity with ServiceNow, Rapid7, or integrations supporting vulnerability tracking and remediation workflows. Knowledge of cloud workloads, virtual machines, containers, serverless technologies, and cloud asset inventories. Experience automating reporting, remediation tracking, asset ownership assignment, or security workflow processes. Understanding of vulnerability-management governance, remediation service-level expectations, exception management, and audit documentation. Experience facilitating remediation reviews, resolving ownership gaps, and escalating overdue security findings. Ability to translate technical risk into concise, actionable communication for engineering teams and leadership. Relevant certifications such as CISSP, CCSP, Security+, AWS Certified Security, Azure Security Engineer, or comparable credentials. Travel, Work Environment and Physical Requirements Work arrangement and in-office expectations will be based on the position's approved location and team requirements. Travel requirements, if any, will be specified in the final posting. Work primarily involves using standard computer and collaboration technology. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $122,300 - $203,900 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!
Genesis10 is currently seeking a Technical Project Manager - Hybrid position with a Major Financial Institution located in Charlotte, NC. This is a 6 month contract opportunity. This role is responsible for leading the delivery of complex cybersecurity initiatives across the CISO organization. The ideal candidate will manage technical scope, schedules, budgets, and resources while translating cybersecurity requirements into actionable delivery plans and providing executive status reporting. Responsibilities: Partner with cybersecurity engineers, architects, product owners, technology teams, and business stakeholders to define requirements, milestones, and deliverables Lead cross-functional execution across Vulnerability Management, Security Operations, Identity & Access Management (IAM), Application Security, Cloud Security, and Cyber Risk Management initiatives Coordinate technical dependencies, testing, implementation readiness, and issue resolution Manage project financials, vendor and procurement activities, governance, and accurate project updates in ServiceNow SPM Requirements: 7 years of project management experience delivering technical or cybersecurity programs, preferably within a financial institution or large IT environment Strong understanding of cybersecurity technologies, controls, system integrations, and delivery lifecycles Proven ability to manage multiple concurrent projects and communicate effectively with technical teams and senior stakeholders Proficiency with ServiceNow SPM, Jira, and/or Microsoft Project Desired skills: PMP or similar certification Coupa experience Pay range up to: $69.10 per hour Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
11/08/2026
Full time
Genesis10 is currently seeking a Technical Project Manager - Hybrid position with a Major Financial Institution located in Charlotte, NC. This is a 6 month contract opportunity. This role is responsible for leading the delivery of complex cybersecurity initiatives across the CISO organization. The ideal candidate will manage technical scope, schedules, budgets, and resources while translating cybersecurity requirements into actionable delivery plans and providing executive status reporting. Responsibilities: Partner with cybersecurity engineers, architects, product owners, technology teams, and business stakeholders to define requirements, milestones, and deliverables Lead cross-functional execution across Vulnerability Management, Security Operations, Identity & Access Management (IAM), Application Security, Cloud Security, and Cyber Risk Management initiatives Coordinate technical dependencies, testing, implementation readiness, and issue resolution Manage project financials, vendor and procurement activities, governance, and accurate project updates in ServiceNow SPM Requirements: 7 years of project management experience delivering technical or cybersecurity programs, preferably within a financial institution or large IT environment Strong understanding of cybersecurity technologies, controls, system integrations, and delivery lifecycles Proven ability to manage multiple concurrent projects and communicate effectively with technical teams and senior stakeholders Proficiency with ServiceNow SPM, Jira, and/or Microsoft Project Desired skills: PMP or similar certification Coupa experience Pay range up to: $69.10 per hour Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
City/State Norfolk, VA Work Shift First (Days) Overview: Sentara is hiring a Lead IT Analyst This position is fully remote. Work Location: Remote opportunities are available in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington (state), West Virginia, Wisconsin, Wyoming Overview Sentara is seeking a ServiceNow AI Specialist to support the implementation and optimization of ServiceNow AI solutions across the enterprise. This role will work closely with the ServiceNow team to develop, validate, organize, and maintain AI skills and content that power AI-driven support capabilities for internal IT customers. The ideal candidate has hands-on ServiceNow experience, strong analytical and communication skills, and the ability to work independently while influencing and guiding others. This position is instrumental in ensuring that automation and self-service from ServiceNow's platform is accurate, discoverable , and effective in supporting AI-enabled IT service delivery. This is an excellent opportunity for internal candidates, citizen developers, reporting specialists, or IT professionals looking to grow their careers within the ServiceNow platform and AI ecosystem. The Lead IT Analyst is responsible for the support, optimization, and enhancement of software applications, ensuring efficient system performance and integration with business and clinical operations. This role involves evaluating software releases, analyzing business needs, troubleshooting application issues, and recommending solutions to improve processes and reduce costs. The Lead IT Analyst plays a key role in workflow assessments, system testing, and project coordination, while also providing on-call application support and collaborating with cross-functional teams to align technology with organizational goals. This role is ideal for a seasoned IT professional who excels in application support, process optimization, and cross-functional collaboration while leading strategic technology initiatives within an organization. The Lead IT Analyst provides day-to-day support and maintenance for enterprise software applications by performing application builds, upgrades, and system enhancements to optimize performance, troubleshooting application-related issues, ensuring timely resolution and minimal disruption and evaluating software releases and updates to determine business and clinical impacts. The Lead IT Analyst is responsible for conducting workflow assessments to identify functional requirements for optimal application utilization; collaborating with business and clinical stakeholders to align technology solutions with operational needs; providing recommendations for process improvements and cost reduction strategies and supporting testing and quality assurance. The incumbent will also be responsible for incident, problem and change management relative to service requests and change control processes to ensure seamless application performance and coordinate project planning and implementation for software application releases. The Lead IT Analyst will serve as a subject matter expert (SME), provide guidance and training to lower-level analysts and support process improvement initiatives within the IT department. Key Responsibilities Support the implementation and adoption of ServiceNow AI solutions. Develop, organize, maintain, and validate knowledge content utilized by ServiceNow AI tools. Ensure information is accurate, searchable, and optimized for AI-driven experiences. Partner with ServiceNow administrators, developers, and business stakeholders to improve knowledge management processes. Analyze ServiceNow tickets and support trends to identify content gaps and improvement opportunities. Assist with testing and validating AI-generated responses and recommendations. Recommend enhancements that improve user experience, content quality, and operational efficiency. Mentor and guide teammates while helping drive project deliverables to completion. Work independently and collaboratively across IT teams to support enterprise initiatives. Education High School Diploma or GED (Required) Associate's or Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, Business Information Systems, or a related field (Preferred) Certification/Licensure Any active ServiceNow certification (CSA, CAD, CIS, or other ServiceNow certification) (Required) Experience Candidates must meet one of the following requirements: 3 years of ServiceNow experience including ticket management, platform utilization, administration support, reporting, workflow support, or related ServiceNow functions is strongly preferred. OR 5 years of general Information Technology experience with demonstrated hands-on experience using ServiceNow in a professional environment may be considered. Required Qualifications Experience using the ServiceNow platform. Any active ServiceNow certification (CSA, CAD, CIS, or other ServiceNow certification). Strong organizational and problem-solving skills. Strong written and verbal communication skills. Ability to manage multiple priorities and work effectively in a collaborative environment. Ability to lead initiatives and drive work to completion through influence and partnership. Preferred Qualifications Experience with ServiceNow AI capabilities or AI-enabled service management solutions. Healthcare industry experience within a hospital, health system, health plan, or related healthcare organization. Knowledge management experience. Experience as a citizen developer, reporting analyst, or business systems analyst utilizing ServiceNow. Experience supporting enterprise IT service management environments. Additionally, candidates must have: Experience working with ServiceNow tickets and workflows. Experience working independently with minimal supervision. Demonstrated ability to lead, mentor, guide, or influence team members and stakeholders. Why Join Sentara? Opportunity to join and grow within the ServiceNow team. Exposure to emerging AI technologies and enterprise-wide implementations. Ability to contribute to strategic initiatives impacting all Sentara employees. Career growth opportunity for internal candidates seeking to expand their technical expertise in ServiceNow and AI solutions. Talroo-IT We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $99,320.00 - $159,515.20 annually. Additional compensation may be available for this role, such as shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
11/08/2026
Full time
City/State Norfolk, VA Work Shift First (Days) Overview: Sentara is hiring a Lead IT Analyst This position is fully remote. Work Location: Remote opportunities are available in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington (state), West Virginia, Wisconsin, Wyoming Overview Sentara is seeking a ServiceNow AI Specialist to support the implementation and optimization of ServiceNow AI solutions across the enterprise. This role will work closely with the ServiceNow team to develop, validate, organize, and maintain AI skills and content that power AI-driven support capabilities for internal IT customers. The ideal candidate has hands-on ServiceNow experience, strong analytical and communication skills, and the ability to work independently while influencing and guiding others. This position is instrumental in ensuring that automation and self-service from ServiceNow's platform is accurate, discoverable , and effective in supporting AI-enabled IT service delivery. This is an excellent opportunity for internal candidates, citizen developers, reporting specialists, or IT professionals looking to grow their careers within the ServiceNow platform and AI ecosystem. The Lead IT Analyst is responsible for the support, optimization, and enhancement of software applications, ensuring efficient system performance and integration with business and clinical operations. This role involves evaluating software releases, analyzing business needs, troubleshooting application issues, and recommending solutions to improve processes and reduce costs. The Lead IT Analyst plays a key role in workflow assessments, system testing, and project coordination, while also providing on-call application support and collaborating with cross-functional teams to align technology with organizational goals. This role is ideal for a seasoned IT professional who excels in application support, process optimization, and cross-functional collaboration while leading strategic technology initiatives within an organization. The Lead IT Analyst provides day-to-day support and maintenance for enterprise software applications by performing application builds, upgrades, and system enhancements to optimize performance, troubleshooting application-related issues, ensuring timely resolution and minimal disruption and evaluating software releases and updates to determine business and clinical impacts. The Lead IT Analyst is responsible for conducting workflow assessments to identify functional requirements for optimal application utilization; collaborating with business and clinical stakeholders to align technology solutions with operational needs; providing recommendations for process improvements and cost reduction strategies and supporting testing and quality assurance. The incumbent will also be responsible for incident, problem and change management relative to service requests and change control processes to ensure seamless application performance and coordinate project planning and implementation for software application releases. The Lead IT Analyst will serve as a subject matter expert (SME), provide guidance and training to lower-level analysts and support process improvement initiatives within the IT department. Key Responsibilities Support the implementation and adoption of ServiceNow AI solutions. Develop, organize, maintain, and validate knowledge content utilized by ServiceNow AI tools. Ensure information is accurate, searchable, and optimized for AI-driven experiences. Partner with ServiceNow administrators, developers, and business stakeholders to improve knowledge management processes. Analyze ServiceNow tickets and support trends to identify content gaps and improvement opportunities. Assist with testing and validating AI-generated responses and recommendations. Recommend enhancements that improve user experience, content quality, and operational efficiency. Mentor and guide teammates while helping drive project deliverables to completion. Work independently and collaboratively across IT teams to support enterprise initiatives. Education High School Diploma or GED (Required) Associate's or Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, Business Information Systems, or a related field (Preferred) Certification/Licensure Any active ServiceNow certification (CSA, CAD, CIS, or other ServiceNow certification) (Required) Experience Candidates must meet one of the following requirements: 3 years of ServiceNow experience including ticket management, platform utilization, administration support, reporting, workflow support, or related ServiceNow functions is strongly preferred. OR 5 years of general Information Technology experience with demonstrated hands-on experience using ServiceNow in a professional environment may be considered. Required Qualifications Experience using the ServiceNow platform. Any active ServiceNow certification (CSA, CAD, CIS, or other ServiceNow certification). Strong organizational and problem-solving skills. Strong written and verbal communication skills. Ability to manage multiple priorities and work effectively in a collaborative environment. Ability to lead initiatives and drive work to completion through influence and partnership. Preferred Qualifications Experience with ServiceNow AI capabilities or AI-enabled service management solutions. Healthcare industry experience within a hospital, health system, health plan, or related healthcare organization. Knowledge management experience. Experience as a citizen developer, reporting analyst, or business systems analyst utilizing ServiceNow. Experience supporting enterprise IT service management environments. Additionally, candidates must have: Experience working with ServiceNow tickets and workflows. Experience working independently with minimal supervision. Demonstrated ability to lead, mentor, guide, or influence team members and stakeholders. Why Join Sentara? Opportunity to join and grow within the ServiceNow team. Exposure to emerging AI technologies and enterprise-wide implementations. Ability to contribute to strategic initiatives impacting all Sentara employees. Career growth opportunity for internal candidates seeking to expand their technical expertise in ServiceNow and AI solutions. Talroo-IT We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $99,320.00 - $159,515.20 annually. Additional compensation may be available for this role, such as shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Summary: The Associate Identity Lifecycle Management Manager is accountable for the delivery, support, and continuous improvement of the Identity Lifecycle Management platform and team. This role provides hands-on technical leadership across the full technology stack, driving technical priorities through solution design, technical advisory, coaching, and mentorship while ensuring solutions are scalable, supportable, secure, and aligned with business and Identity & Access Management (IAM) requirements. The position leads direct reports and partner resources supporting IAM initiatives and is responsible for a portfolio of identity lifecycle products, features, integrations, automations, and solutions, including associated operational and performance metrics. The role partners closely with customers, stakeholders, and technology teams to gather requirements, resolve complex technical challenges, and deliver high-quality, robust, and scalable identity services. Responsibilities: • Drive technical priorities and maintain ownership of delivery and operational support for the Identity Lifecycle Management platform, including Joiner-Mover-Leaver (JML) processes, application onboarding, and IAM-related automations. • Lead Agile development activities for SailPoint and connected identity services while establishing and maintaining key delivery mechanisms that support Agile execution. • Collaborate across multiple teams and technology groups to troubleshoot technical issues, resolve dependencies, and ensure successful solution delivery. • Act as a senior engineer by providing hands-on support and technical guidance for complex solutions and implementations when required. • Partner with Operations, Enterprise Architecture, Information Security, ServiceNow teams, and other technical stakeholders to define requirements and estimate effort, timelines, and delivery costs. • Ensure engineering, security, compliance, and technical considerations are incorporated into all team ceremonies and delivery activities. • Guide teams toward realistic commitments and achievable delivery goals by promoting inclusive estimation and planning practices. • Lead technical solution design and ensure adherence to enterprise architecture standards, security requirements, IAM controls, software development best practices, and Agile methodologies. • Communicate project progress, risks, issues, and delivery status to technical teams and business stakeholders. • Develop and maintain delivery timelines and project schedules for key initiatives and operational activities. • Ensure appropriate team structure, technical environments, resources, and capacity are in place to meet project and operational objectives. • Demonstrate innovative problem-solving skills and a proactive approach to identifying and resolving technical challenges. • Continuously evaluate and adopt emerging technologies, tools, and best practices to improve platform capabilities and team effectiveness. • Own end-to-end delivery and operational support for identity solutions, including identity automations, application onboarding, SailPoint integrations, ServiceNow integrations, DevOps processes, and future migration initiatives to SaaS platforms. • Facilitate requirements gathering sessions and solution design workshops with business and technical stakeholders. • Resolve escalated production and delivery issues while providing leadership during incidents, conflict resolution, and crisis management situations. • Adapt quickly to changing business priorities, evolving technologies, and unforeseen challenges while adjusting plans and resource allocations as needed. • Determine objectives, establish priorities, and effectively delegate responsibilities across team members and partner resources. • Ensure projects and initiatives align with organizational strategy, business priorities, and long-term technology roadmaps. • Serve as the accountable owner for a portfolio of identity products, features, components, automations, and solutions, including associated operational and performance metrics. • Communicate effectively with a broad range of business and technical stakeholders throughout the organization. • Deliver technical presentations and recommendations to diverse audiences, including business leaders, engineers, architects, and executive stakeholders. • Synthesize data, technical information, and business insights to support decision-making and communicate compelling recommendations. • Identify risks, assess potential impacts, and implement effective mitigation strategies and solutions. • Serve as an internal subject matter expert and thought leader in Identity and Access Management (IAM), Identity Governance and Administration (IGA), and related technologies. Required Qualifications: • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent combination of education and experience. • 8+ years of experience developing, implementing, and supporting high-performance, highly scalable applications in Agile environments. • 2+ years of experience in a software development or engineering leadership role. • Strong experience within Identity and Access Management (IAM) and Identity Governance and Administration (IGA) environments. • Extensive hands-on experience with SailPoint, including identity lifecycle workflows, provisioning, application integrations, onboarding, APIs, and automation capabilities. • Strong understanding of application integration patterns, software development practices, databases, and enterprise technologies. • Advanced knowledge of Agile methodologies, including Scrum, Lean, Kanban, Extreme Programming (XP), and related delivery frameworks. • Experience leading cross-functional technical teams and driving delivery across multiple workstreams. Preferred Qualifications • Experience integrating SailPoint with ServiceNow and other enterprise platforms. • Experience supporting or leading SailPoint SaaS migration initiatives. • Experience with cloud-native technologies and modern identity platforms. • Strong background in DevOps practices, including Continuous Integration (CI), Continuous Delivery/Deployment (CD), Infrastructure as Code (IaC), containerization, automation, and monitoring. Competencies: • Demonstrated Agile mindset with strong customer focus and results orientation. • Ability to lead across both technical and functional domains while maintaining a strategic perspective. • Flexible and adaptable approach with the ability to learn new technologies and work across the full technology stack. • Excellent technical, analytical, and problem-solving skills. • Strong verbal and written communication skills, with the ability to influence stakeholders at all levels. • Proven ability to build and maintain relationships across IAM, HR, ServiceNow, application, infrastructure, security, and business teams. • Strong collaboration, teamwork, and leadership capabilities. • Ability to develop functional expertise in supported platforms and business processes. • Proven facilitation skills with the ability to lead workshops, gather requirements, and drive solution design discussions. • Strong organizational, planning, prioritization, and execution skills in fast-paced environments.
11/08/2026
Full time
Summary: The Associate Identity Lifecycle Management Manager is accountable for the delivery, support, and continuous improvement of the Identity Lifecycle Management platform and team. This role provides hands-on technical leadership across the full technology stack, driving technical priorities through solution design, technical advisory, coaching, and mentorship while ensuring solutions are scalable, supportable, secure, and aligned with business and Identity & Access Management (IAM) requirements. The position leads direct reports and partner resources supporting IAM initiatives and is responsible for a portfolio of identity lifecycle products, features, integrations, automations, and solutions, including associated operational and performance metrics. The role partners closely with customers, stakeholders, and technology teams to gather requirements, resolve complex technical challenges, and deliver high-quality, robust, and scalable identity services. Responsibilities: • Drive technical priorities and maintain ownership of delivery and operational support for the Identity Lifecycle Management platform, including Joiner-Mover-Leaver (JML) processes, application onboarding, and IAM-related automations. • Lead Agile development activities for SailPoint and connected identity services while establishing and maintaining key delivery mechanisms that support Agile execution. • Collaborate across multiple teams and technology groups to troubleshoot technical issues, resolve dependencies, and ensure successful solution delivery. • Act as a senior engineer by providing hands-on support and technical guidance for complex solutions and implementations when required. • Partner with Operations, Enterprise Architecture, Information Security, ServiceNow teams, and other technical stakeholders to define requirements and estimate effort, timelines, and delivery costs. • Ensure engineering, security, compliance, and technical considerations are incorporated into all team ceremonies and delivery activities. • Guide teams toward realistic commitments and achievable delivery goals by promoting inclusive estimation and planning practices. • Lead technical solution design and ensure adherence to enterprise architecture standards, security requirements, IAM controls, software development best practices, and Agile methodologies. • Communicate project progress, risks, issues, and delivery status to technical teams and business stakeholders. • Develop and maintain delivery timelines and project schedules for key initiatives and operational activities. • Ensure appropriate team structure, technical environments, resources, and capacity are in place to meet project and operational objectives. • Demonstrate innovative problem-solving skills and a proactive approach to identifying and resolving technical challenges. • Continuously evaluate and adopt emerging technologies, tools, and best practices to improve platform capabilities and team effectiveness. • Own end-to-end delivery and operational support for identity solutions, including identity automations, application onboarding, SailPoint integrations, ServiceNow integrations, DevOps processes, and future migration initiatives to SaaS platforms. • Facilitate requirements gathering sessions and solution design workshops with business and technical stakeholders. • Resolve escalated production and delivery issues while providing leadership during incidents, conflict resolution, and crisis management situations. • Adapt quickly to changing business priorities, evolving technologies, and unforeseen challenges while adjusting plans and resource allocations as needed. • Determine objectives, establish priorities, and effectively delegate responsibilities across team members and partner resources. • Ensure projects and initiatives align with organizational strategy, business priorities, and long-term technology roadmaps. • Serve as the accountable owner for a portfolio of identity products, features, components, automations, and solutions, including associated operational and performance metrics. • Communicate effectively with a broad range of business and technical stakeholders throughout the organization. • Deliver technical presentations and recommendations to diverse audiences, including business leaders, engineers, architects, and executive stakeholders. • Synthesize data, technical information, and business insights to support decision-making and communicate compelling recommendations. • Identify risks, assess potential impacts, and implement effective mitigation strategies and solutions. • Serve as an internal subject matter expert and thought leader in Identity and Access Management (IAM), Identity Governance and Administration (IGA), and related technologies. Required Qualifications: • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent combination of education and experience. • 8+ years of experience developing, implementing, and supporting high-performance, highly scalable applications in Agile environments. • 2+ years of experience in a software development or engineering leadership role. • Strong experience within Identity and Access Management (IAM) and Identity Governance and Administration (IGA) environments. • Extensive hands-on experience with SailPoint, including identity lifecycle workflows, provisioning, application integrations, onboarding, APIs, and automation capabilities. • Strong understanding of application integration patterns, software development practices, databases, and enterprise technologies. • Advanced knowledge of Agile methodologies, including Scrum, Lean, Kanban, Extreme Programming (XP), and related delivery frameworks. • Experience leading cross-functional technical teams and driving delivery across multiple workstreams. Preferred Qualifications • Experience integrating SailPoint with ServiceNow and other enterprise platforms. • Experience supporting or leading SailPoint SaaS migration initiatives. • Experience with cloud-native technologies and modern identity platforms. • Strong background in DevOps practices, including Continuous Integration (CI), Continuous Delivery/Deployment (CD), Infrastructure as Code (IaC), containerization, automation, and monitoring. Competencies: • Demonstrated Agile mindset with strong customer focus and results orientation. • Ability to lead across both technical and functional domains while maintaining a strategic perspective. • Flexible and adaptable approach with the ability to learn new technologies and work across the full technology stack. • Excellent technical, analytical, and problem-solving skills. • Strong verbal and written communication skills, with the ability to influence stakeholders at all levels. • Proven ability to build and maintain relationships across IAM, HR, ServiceNow, application, infrastructure, security, and business teams. • Strong collaboration, teamwork, and leadership capabilities. • Ability to develop functional expertise in supported platforms and business processes. • Proven facilitation skills with the ability to lead workshops, gather requirements, and drive solution design discussions. • Strong organizational, planning, prioritization, and execution skills in fast-paced environments.
Job Description Job Description Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together. Principal ML Platform Engineer Location: Remote (US) Lead the engineering of software that matters - driving AI automation for the world's largest enterprises. About the Team Appian Engineering spans the full depth of our platform: from the foundational layers that power enterprise scale, to the AI capabilities redefining what automation can do. We operate in a highly collaborative, fast-paced environment focused on technical precision, continuous learning, and high code quality. By joining our team, you will solve real-world problems that directly shape how Appian delivers our AI-Powered Process Automation platform to enterprises around the world. The Opportunity As a Principal Software Engineer, you will serve as a technical linchpin for the team, bringing deep expertise in cloud-native architecture and a track record of influencing engineering direction beyond your immediate scope. Equipped with cutting-edge AI tooling, you will drive the design and delivery of high-complexity engineering solutions, set the technical bar for the team, and lead other engineers towards solutions of real complexity to ensure flawless Enterprise-Grade Orchestration. What You'll Do Develop Clean Software: Architect, build, and optimize high-performance software systems while maintaining a strong personal technical presence on the team. Lead Platform Modernization: Spearhead strategic technological changes and champion code refactoring efforts to keep the core Appian codebase cutting-edge, modern, and performant. Engineer with AI: Use AI coding tools fluently as a force multiplier: generating, reviewing, and critically evaluating AI-assisted code to ship faster without compromising quality or correctness. Lead Architecture & Delivery: Drive technical story breakdowns, acceptance criteria, and architectural design across complex, multi-tier application layers - from feature scoping through implementation. Optimize Performance & Scale: Manage product availability, latency, scalability, and efficiency by engineering deep reliability into our core software systems and performing advanced system tuning. Drive Engineering Excellence: Radiate development best practices across the department, perform meticulous code reviews on design and implementation, and build automation frameworks to prevent problem recurrence. Lead & Grow Engineers: Actively coach and mentor engineers at multiple levels, identify and close skill gaps on the team, and take ownership of accelerating the technical growth of those around you. Influence Technical Documentation: Share your expert domain knowledge regularly across the department, building a reputation as a vital resource and publishing high-quality content to Engineering's permanent documentation site. Required Qualifications Education: Minimum of a Bachelor of Science degree in Computer Science or a related technical/analytical discipline. (Equivalent experience is not accepted in lieu of a degree). Experience: 10+ years of relevant software development experience with a BS (or 8+ years of experience paired with a Master of Science in Computer Science or related field). Technical Mastery: Expert coding, scripting, and debugging proficiency in one or more core enterprise programming languages, specifically Java, Python, or Go. Domain Expertise: Deep working knowledge of distributed systems, cloud infrastructure, and the ability to contribute meaningfully at a senior individual contributor level within that space. Cross-Team Influence: Demonstrated ability to drive technical decisions and shape engineering practices beyond a single team or project scope. AI-Augmented Development: Demonstrated experience using AI coding assistants and a strong ability to evaluate, coach others on, and selectively apply AI-generated code in a production engineering context. Production Mastery: Proven experience developing, optimizing, and maintaining a high-volume, mission-critical production service environment. Communication & Alignment: Exceptional ability to communicate highly technical architectures verbally, visually, and in writing to diverse engineering audiences. Preferred Qualifications Cloud Architecture: Strong experience designing microservices, working with containerization (Docker, Kubernetes), and implementing modern CI/CD pipelines. Cloud Platforms: Deep experience developing and operating infrastructure across public cloud ecosystems, specifically AWS, Azure, and/or GCP. We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment. What We Equip You With High-Impact Autonomy: A leadership environment where you will have real ownership over your team's direction, the latitude to make meaningful decisions, and participation in broader Engineering discussions. New Hire Orientation: A robust onboarding experience designed to integrate you smoothly into our technology, culture, and leadership model so you can show up for your team from day one. Continuous Enablement: Access to premier learning resources and dedicated learning time focused on both your continued technical growth and your evolution as an engineering leader. Sponsored Certifications: Full corporate sponsorship for professional technical certifications to advance your engineering credentials. The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance. In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans. Base Salary Range $175,000-$325,000 USD Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. Benefits Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country-please ask your Talent Acquisition contact for details specific to the location you are applying to. About Appian Appian provides AI automation for the most important business processes at the world's largest organizations. Our platform is known for its unique power, reliability, and scale. We've been automating processes for more than 25 years and have proven expertise in enterprise operations. For more information, visit Follow Appian: LinkedIn, YouTube, Instagram, Facebook, and X. Appian is an equal opportunity employer that strives to attract and retain the best talent . click apply for full job details
11/08/2026
Full time
Job Description Job Description Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together. Principal ML Platform Engineer Location: Remote (US) Lead the engineering of software that matters - driving AI automation for the world's largest enterprises. About the Team Appian Engineering spans the full depth of our platform: from the foundational layers that power enterprise scale, to the AI capabilities redefining what automation can do. We operate in a highly collaborative, fast-paced environment focused on technical precision, continuous learning, and high code quality. By joining our team, you will solve real-world problems that directly shape how Appian delivers our AI-Powered Process Automation platform to enterprises around the world. The Opportunity As a Principal Software Engineer, you will serve as a technical linchpin for the team, bringing deep expertise in cloud-native architecture and a track record of influencing engineering direction beyond your immediate scope. Equipped with cutting-edge AI tooling, you will drive the design and delivery of high-complexity engineering solutions, set the technical bar for the team, and lead other engineers towards solutions of real complexity to ensure flawless Enterprise-Grade Orchestration. What You'll Do Develop Clean Software: Architect, build, and optimize high-performance software systems while maintaining a strong personal technical presence on the team. Lead Platform Modernization: Spearhead strategic technological changes and champion code refactoring efforts to keep the core Appian codebase cutting-edge, modern, and performant. Engineer with AI: Use AI coding tools fluently as a force multiplier: generating, reviewing, and critically evaluating AI-assisted code to ship faster without compromising quality or correctness. Lead Architecture & Delivery: Drive technical story breakdowns, acceptance criteria, and architectural design across complex, multi-tier application layers - from feature scoping through implementation. Optimize Performance & Scale: Manage product availability, latency, scalability, and efficiency by engineering deep reliability into our core software systems and performing advanced system tuning. Drive Engineering Excellence: Radiate development best practices across the department, perform meticulous code reviews on design and implementation, and build automation frameworks to prevent problem recurrence. Lead & Grow Engineers: Actively coach and mentor engineers at multiple levels, identify and close skill gaps on the team, and take ownership of accelerating the technical growth of those around you. Influence Technical Documentation: Share your expert domain knowledge regularly across the department, building a reputation as a vital resource and publishing high-quality content to Engineering's permanent documentation site. Required Qualifications Education: Minimum of a Bachelor of Science degree in Computer Science or a related technical/analytical discipline. (Equivalent experience is not accepted in lieu of a degree). Experience: 10+ years of relevant software development experience with a BS (or 8+ years of experience paired with a Master of Science in Computer Science or related field). Technical Mastery: Expert coding, scripting, and debugging proficiency in one or more core enterprise programming languages, specifically Java, Python, or Go. Domain Expertise: Deep working knowledge of distributed systems, cloud infrastructure, and the ability to contribute meaningfully at a senior individual contributor level within that space. Cross-Team Influence: Demonstrated ability to drive technical decisions and shape engineering practices beyond a single team or project scope. AI-Augmented Development: Demonstrated experience using AI coding assistants and a strong ability to evaluate, coach others on, and selectively apply AI-generated code in a production engineering context. Production Mastery: Proven experience developing, optimizing, and maintaining a high-volume, mission-critical production service environment. Communication & Alignment: Exceptional ability to communicate highly technical architectures verbally, visually, and in writing to diverse engineering audiences. Preferred Qualifications Cloud Architecture: Strong experience designing microservices, working with containerization (Docker, Kubernetes), and implementing modern CI/CD pipelines. Cloud Platforms: Deep experience developing and operating infrastructure across public cloud ecosystems, specifically AWS, Azure, and/or GCP. We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment. What We Equip You With High-Impact Autonomy: A leadership environment where you will have real ownership over your team's direction, the latitude to make meaningful decisions, and participation in broader Engineering discussions. New Hire Orientation: A robust onboarding experience designed to integrate you smoothly into our technology, culture, and leadership model so you can show up for your team from day one. Continuous Enablement: Access to premier learning resources and dedicated learning time focused on both your continued technical growth and your evolution as an engineering leader. Sponsored Certifications: Full corporate sponsorship for professional technical certifications to advance your engineering credentials. The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance. In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans. Base Salary Range $175,000-$325,000 USD Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. Benefits Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country-please ask your Talent Acquisition contact for details specific to the location you are applying to. About Appian Appian provides AI automation for the most important business processes at the world's largest organizations. Our platform is known for its unique power, reliability, and scale. We've been automating processes for more than 25 years and have proven expertise in enterprise operations. For more information, visit Follow Appian: LinkedIn, YouTube, Instagram, Facebook, and X. Appian is an equal opportunity employer that strives to attract and retain the best talent . click apply for full job details
Job Description Job Description Position: Agile Coach (Subject Matter Expert (SME Clearance: Secret Location: Fort Belvoir, VA (Hybrid Telework) Type: Exempt, Full Time, Regular Description The Agile Coach (SME) leads mission-aligned Agile activities and provides expert guidance across multiple program initiatives within the Department of Defense (DoD) and United States Army context. This role is instrumental in advancing modern, secure, and effective program delivery by improving interdependencies across initiatives, embedding Agile principles into operations, and enabling adaptive, high-performing teams to meet strategic objectives. The Agile Coach collaborates closely with senior leadership, Scrum Masters, Product Owners, and delivery teams to strengthen Agile execution and maturity across all levels of the organization to meet evolving mission objectives. Duties and Responsibilities (including but not limited to) Lead Agile efforts by implementing and scaling Agile frameworks such as Scrum, Kanban, and Scaled Agile Framework (SAFe) across teams and the broader organization, ensuring successful implementation of Agile practices, delivery of high-quality capabilities, and removal of obstacles to progress Coach/Mentor/Guide Scrum Masters, Product Owners, and delivery teams to improve performance, strengthen Agile fluency, and ensure alignment with Agile values, best practices, and principles Design and deliver Agile workshops, coaching sessions, and ongoing learning opportunities that enhance team capability and support Agile execution and improve Agile maturity Align Agile practices with strategic objectives by working directly with senior leadership and stakeholders across the program environment Engage with other Agile Coaches and Scrum Masters across the organization community to foster sharing of best practices and lessons learned, including conducting education sessions on new and improved tools/practices/metrics Work closely with senior leadership and stakeholders to implement Agile frameworks, improve team dynamics, and ensure that Agile principles are embraced and embedded into the culture of the organization Define and clarify Agile team roles and responsibilities to drive ownership, collaboration, and high-quality delivery Identify team-level challenges and facilitate solutions that promote self-organization, transparency, and continuous improvement Cultivate a culture of feedback, experimentation, and iterative progress to improve service delivery and operational agility Strengthen coordination across cross-functional teams to eliminate silos, improve collaboration, and maximize flow efficiency Analyze, monitor, and track Agile performance metrics such as team velocity and cycle time to assess team health, guide decision-making, and recommend targeted improvements Embed Agile behaviors and mindsets into the organizational culture by championing change at all levels Refine and manage product backlogs in collaboration with Product Owners and teams to ensure alignment with mission priorities Ensure the product backlog is well-defined, prioritized, and aligned with business goals Facilitate resolution of team impediments and organizational blockers to maintain consistent delivery Provide expertise in Agile tools and methodologies to ensure effective and scalable implementation across projects and teams Facilitate standardized progress monitoring and reporting Required Qualifications Master's degree in a relevant field (e.g., Business Administration, Computer Science, Information Technology, Organizational Leadership, Management, etc.) or Bachelor's Degree in related field plus an additional two (2) years' experience 12+ years of experience Demonstrated success leading Agile execution and transformation within DoD or federal program environments Strong working knowledge of Agile methodologies and performance-based program delivery in large-scale, mission-critical contexts Agile certifications (e.g., Scaled Agile Framework (SAFe 6.0), ICP-ACC, Certified Scrum Professional) Strong interpersonal and customer service skills, with the ability to understand task requirements, explain solutions clearly, and respond quickly to time-sensitive leadership requests Demonstrated ability to work independently with minimal supervision, showing initiative and sound judgment in dynamic environments Proficiency with MS Office Suite (Excel, Outlook, PowerPoint, Project, Word), SharePoint, and Teams Proficiency with Agile tools such as Atlassian Suite (e.g., Jira, Confluence), Microsoft Azure DevOps, and ServiceNow Must possess and maintain a Secret Security Clearance Desired Qualifications Proficient in project management and Agile task management tools, such as, but not limited to the Atlassian Suite of products, Microsoft Azure DevOps, Rational Team Concert, Rally, and ServiceNow Experience supporting U.S. Army programs, with a strong understanding of Army organizational structures, program management processes, and acquisition lifecycle frameworks, including familiarity with Army-specific systems, protocols, and reporting requirements Familiarity with reporting and visualization tools like Power BI, Tableau, or advanced Excel Extensive experience in DoD acquisition planning and execution to include preparation and review of all milestone documentation (e.g., Acquisition Strategy) If you require a reasonable accommodation for any part of the application and hiring process, please notify the hiring official or human resources representative. Reasonable accommodations are provided to individuals with disabilities in accordance with the Rehabilitation Act of 1973 and the Americans with Disabilities Act (ADA). Company Description ADEPT supports the continued growth and maturity of our employees' knowledge base. We encourage a spirit of professionalism, quality, technical excellence, and enthusiastic collaboration. ADEPT offers an environment where employees are encouraged to achieve their professional and personal goals. To cultivate this environment, ADEPT provides a well rounded benefits package that includes competitive compensation, paid time off, life insurance, long and short term disability, medical, dental, and vision insurance, retirement benefit plan, work-life and wellness programs, flexible work arrangements, leave programs, career growth opportunities, referral bonuses and much more. Company Description ADEPT supports the continued growth and maturity of our employees' knowledge base. We encourage a spirit of professionalism, quality, technical excellence, and enthusiastic collaboration. ADEPT offers an environment where employees are encouraged to achieve their professional and personal goals. To cultivate this environment, ADEPT provides a well rounded benefits package that includes competitive compensation, paid time off, life insurance, long and short term disability, medical, dental, and vision insurance, retirement benefit plan, work-life and wellness programs, flexible work arrangements, leave programs, career growth opportunities, referral bonuses and much more.
11/08/2026
Full time
Job Description Job Description Position: Agile Coach (Subject Matter Expert (SME Clearance: Secret Location: Fort Belvoir, VA (Hybrid Telework) Type: Exempt, Full Time, Regular Description The Agile Coach (SME) leads mission-aligned Agile activities and provides expert guidance across multiple program initiatives within the Department of Defense (DoD) and United States Army context. This role is instrumental in advancing modern, secure, and effective program delivery by improving interdependencies across initiatives, embedding Agile principles into operations, and enabling adaptive, high-performing teams to meet strategic objectives. The Agile Coach collaborates closely with senior leadership, Scrum Masters, Product Owners, and delivery teams to strengthen Agile execution and maturity across all levels of the organization to meet evolving mission objectives. Duties and Responsibilities (including but not limited to) Lead Agile efforts by implementing and scaling Agile frameworks such as Scrum, Kanban, and Scaled Agile Framework (SAFe) across teams and the broader organization, ensuring successful implementation of Agile practices, delivery of high-quality capabilities, and removal of obstacles to progress Coach/Mentor/Guide Scrum Masters, Product Owners, and delivery teams to improve performance, strengthen Agile fluency, and ensure alignment with Agile values, best practices, and principles Design and deliver Agile workshops, coaching sessions, and ongoing learning opportunities that enhance team capability and support Agile execution and improve Agile maturity Align Agile practices with strategic objectives by working directly with senior leadership and stakeholders across the program environment Engage with other Agile Coaches and Scrum Masters across the organization community to foster sharing of best practices and lessons learned, including conducting education sessions on new and improved tools/practices/metrics Work closely with senior leadership and stakeholders to implement Agile frameworks, improve team dynamics, and ensure that Agile principles are embraced and embedded into the culture of the organization Define and clarify Agile team roles and responsibilities to drive ownership, collaboration, and high-quality delivery Identify team-level challenges and facilitate solutions that promote self-organization, transparency, and continuous improvement Cultivate a culture of feedback, experimentation, and iterative progress to improve service delivery and operational agility Strengthen coordination across cross-functional teams to eliminate silos, improve collaboration, and maximize flow efficiency Analyze, monitor, and track Agile performance metrics such as team velocity and cycle time to assess team health, guide decision-making, and recommend targeted improvements Embed Agile behaviors and mindsets into the organizational culture by championing change at all levels Refine and manage product backlogs in collaboration with Product Owners and teams to ensure alignment with mission priorities Ensure the product backlog is well-defined, prioritized, and aligned with business goals Facilitate resolution of team impediments and organizational blockers to maintain consistent delivery Provide expertise in Agile tools and methodologies to ensure effective and scalable implementation across projects and teams Facilitate standardized progress monitoring and reporting Required Qualifications Master's degree in a relevant field (e.g., Business Administration, Computer Science, Information Technology, Organizational Leadership, Management, etc.) or Bachelor's Degree in related field plus an additional two (2) years' experience 12+ years of experience Demonstrated success leading Agile execution and transformation within DoD or federal program environments Strong working knowledge of Agile methodologies and performance-based program delivery in large-scale, mission-critical contexts Agile certifications (e.g., Scaled Agile Framework (SAFe 6.0), ICP-ACC, Certified Scrum Professional) Strong interpersonal and customer service skills, with the ability to understand task requirements, explain solutions clearly, and respond quickly to time-sensitive leadership requests Demonstrated ability to work independently with minimal supervision, showing initiative and sound judgment in dynamic environments Proficiency with MS Office Suite (Excel, Outlook, PowerPoint, Project, Word), SharePoint, and Teams Proficiency with Agile tools such as Atlassian Suite (e.g., Jira, Confluence), Microsoft Azure DevOps, and ServiceNow Must possess and maintain a Secret Security Clearance Desired Qualifications Proficient in project management and Agile task management tools, such as, but not limited to the Atlassian Suite of products, Microsoft Azure DevOps, Rational Team Concert, Rally, and ServiceNow Experience supporting U.S. Army programs, with a strong understanding of Army organizational structures, program management processes, and acquisition lifecycle frameworks, including familiarity with Army-specific systems, protocols, and reporting requirements Familiarity with reporting and visualization tools like Power BI, Tableau, or advanced Excel Extensive experience in DoD acquisition planning and execution to include preparation and review of all milestone documentation (e.g., Acquisition Strategy) If you require a reasonable accommodation for any part of the application and hiring process, please notify the hiring official or human resources representative. Reasonable accommodations are provided to individuals with disabilities in accordance with the Rehabilitation Act of 1973 and the Americans with Disabilities Act (ADA). Company Description ADEPT supports the continued growth and maturity of our employees' knowledge base. We encourage a spirit of professionalism, quality, technical excellence, and enthusiastic collaboration. ADEPT offers an environment where employees are encouraged to achieve their professional and personal goals. To cultivate this environment, ADEPT provides a well rounded benefits package that includes competitive compensation, paid time off, life insurance, long and short term disability, medical, dental, and vision insurance, retirement benefit plan, work-life and wellness programs, flexible work arrangements, leave programs, career growth opportunities, referral bonuses and much more. Company Description ADEPT supports the continued growth and maturity of our employees' knowledge base. We encourage a spirit of professionalism, quality, technical excellence, and enthusiastic collaboration. ADEPT offers an environment where employees are encouraged to achieve their professional and personal goals. To cultivate this environment, ADEPT provides a well rounded benefits package that includes competitive compensation, paid time off, life insurance, long and short term disability, medical, dental, and vision insurance, retirement benefit plan, work-life and wellness programs, flexible work arrangements, leave programs, career growth opportunities, referral bonuses and much more.
Job Description Job Details: Job Title: Manufacturing Support Lead - Information Technology Hosting Operations (Data Center Operation Lead) Location: Summit West, New Jersey, USA Duration: 3 Months Work Mode: Onsite Scope of Work: Manage day-to-day IT Hosting Operations and Manufacturing Data Center activities. Oversee data room operations, including physical access, server racks, structured cabling, labeling, hardware installation, and decommissioning. Ensure compliance with established data center standards and operational procedures. Act as the primary point of contact for major IT infrastructure incidents impacting manufacturing operations. Coordinate with external service providers and internal IT teams to ensure timely incident resolution. Manage Incident, Problem, Change, and CAPA processes. Perform Root Cause Analysis (RCA) and coordinate long-term corrective actions. Monitor service provider performance and ensure compliance with agreed Service Level Agreements (SLAs). Coordinate with Facilities teams regarding UPS, power distribution, cooling systems, and preventive maintenance. Participate in Change Advisory Board (CAB) meetings and coordinate infrastructure changes. Support infrastructure qualification, validation, and regulatory compliance activities, including GxP, FDA, and SOX requirements. Oversee virtualization, High Availability, and Disaster Recovery operations. Provide infrastructure and hosting support for manufacturing IT projects. Required Skills & Qualifications: 10+ years of overall IT support or infrastructure experience. Minimum 5 years of hands-on Data Center Operations experience. Experience supporting pharmaceutical, biotechnology, or manufacturing environments. Strong knowledge of Data Center and Data Room management. Experience with server racks, cabling, hardware installation, and decommissioning. Knowledge of UPS, power systems, HVAC, and cooling infrastructure. Strong experience in Incident Management, Problem Management, RCA, and CAPA. Knowledge of ITIL framework and ServiceNow. Understanding of GxP, FDA, and SOX compliance requirements. Experience with VMware, virtualization, High Availability, and Disaster Recovery technologies. Excellent communication, stakeholder management, and service provider coordination skills.
11/08/2026
Full time
Job Description Job Details: Job Title: Manufacturing Support Lead - Information Technology Hosting Operations (Data Center Operation Lead) Location: Summit West, New Jersey, USA Duration: 3 Months Work Mode: Onsite Scope of Work: Manage day-to-day IT Hosting Operations and Manufacturing Data Center activities. Oversee data room operations, including physical access, server racks, structured cabling, labeling, hardware installation, and decommissioning. Ensure compliance with established data center standards and operational procedures. Act as the primary point of contact for major IT infrastructure incidents impacting manufacturing operations. Coordinate with external service providers and internal IT teams to ensure timely incident resolution. Manage Incident, Problem, Change, and CAPA processes. Perform Root Cause Analysis (RCA) and coordinate long-term corrective actions. Monitor service provider performance and ensure compliance with agreed Service Level Agreements (SLAs). Coordinate with Facilities teams regarding UPS, power distribution, cooling systems, and preventive maintenance. Participate in Change Advisory Board (CAB) meetings and coordinate infrastructure changes. Support infrastructure qualification, validation, and regulatory compliance activities, including GxP, FDA, and SOX requirements. Oversee virtualization, High Availability, and Disaster Recovery operations. Provide infrastructure and hosting support for manufacturing IT projects. Required Skills & Qualifications: 10+ years of overall IT support or infrastructure experience. Minimum 5 years of hands-on Data Center Operations experience. Experience supporting pharmaceutical, biotechnology, or manufacturing environments. Strong knowledge of Data Center and Data Room management. Experience with server racks, cabling, hardware installation, and decommissioning. Knowledge of UPS, power systems, HVAC, and cooling infrastructure. Strong experience in Incident Management, Problem Management, RCA, and CAPA. Knowledge of ITIL framework and ServiceNow. Understanding of GxP, FDA, and SOX compliance requirements. Experience with VMware, virtualization, High Availability, and Disaster Recovery technologies. Excellent communication, stakeholder management, and service provider coordination skills.
Job Description Position Overview We are looking for an experienced Manufacturing Support Lead - IT Hosting Operations to manage IT infrastructure and data center operations at a manufacturing site. The role will serve as the primary point of contact for manufacturing IT hosting issues, coordinate with external service providers, manage major incidents, and ensure compliance with service-level agreements (SLAs), infrastructure standards, and regulatory requirements. The ideal candidate should have strong experience in data center operations, IT infrastructure management, incident and problem management, and manufacturing IT environments. Key Responsibilities Data Center & Infrastructure Operations Manage day-to-day operations of manufacturing data centers and server rooms. Ensure data room standards, physical security, and access controls are maintained. Maintain rack layouts, rack elevations, and data room documentation. Oversee hardware installation, cabling, labeling, rack-and-stack, and decommissioning activities. Coordinate with Facilities teams on UPS, power, cooling, and preventive maintenance. Monitor data room capacity, rack utilization, and structured cabling. IT Operations & Service Delivery Act as the primary point of contact for major IT infrastructure incidents affecting manufacturing operations. Lead incident resolution, root cause analysis (RCA), and long-term corrective actions. Coordinate with external service providers and internal IT teams. Monitor service-level agreements (SLAs) and manage recovery plans for service failures. Support incident, problem, and CAPA management. Coordinate planned infrastructure changes and participate in Change Advisory Board (CAB) meetings. Manufacturing IT & Compliance Support manufacturing IT projects from an infrastructure and hosting perspective. Ensure compliance with GxP, SOX, and applicable regulatory requirements. Support internal and external audits, including FDA-related audits. Work with global engineering teams to maintain infrastructure standards. Ensure infrastructure qualification and validation requirements are followed. Maintain awareness of cybersecurity controls and IT risk management. Required Qualifications & Experience 10+ years of overall IT support experience, including experience in manufacturing environments. 5+ years of hands-on Data Center Operations experience. Strong knowledge of data center and server room management. Experience with rack-and-stack, structured cabling, hardware installation, and decommissioning. Knowledge of data center facilities, including UPS, power, cooling, and capacity management. Experience managing IT incidents, problem management, RCA, and CAPA. Experience coordinating external service providers and monitoring SLAs. Knowledge of ITIL framework and IT ticketing systems; ServiceNow experience preferred. Experience with infrastructure qualification and validation of computerized systems. Understanding of GxP, SOX, FDA compliance, and audit requirements. Knowledge of virtualization, high availability, and disaster recovery technologies. Strong communication, stakeholder management, and coordination skills. Ability to manage multiple priorities in a fast-paced manufacturing environment. Willingness to provide 24x7x365 operational support. Education & Certifications Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant work experience. ITIL certification is an added advantage. Formal Data Center Management training is preferred. Preferred Skills Data Center Operations IT Infrastructure Manufacturing IT Server Room Management ITIL ServiceNow GxP SOX FDA Compliance Incident Management Problem Management CAPA RCA SLA Management Virtualization Disaster Recovery High Availability Change Management Structured Cabling
11/08/2026
Full time
Job Description Position Overview We are looking for an experienced Manufacturing Support Lead - IT Hosting Operations to manage IT infrastructure and data center operations at a manufacturing site. The role will serve as the primary point of contact for manufacturing IT hosting issues, coordinate with external service providers, manage major incidents, and ensure compliance with service-level agreements (SLAs), infrastructure standards, and regulatory requirements. The ideal candidate should have strong experience in data center operations, IT infrastructure management, incident and problem management, and manufacturing IT environments. Key Responsibilities Data Center & Infrastructure Operations Manage day-to-day operations of manufacturing data centers and server rooms. Ensure data room standards, physical security, and access controls are maintained. Maintain rack layouts, rack elevations, and data room documentation. Oversee hardware installation, cabling, labeling, rack-and-stack, and decommissioning activities. Coordinate with Facilities teams on UPS, power, cooling, and preventive maintenance. Monitor data room capacity, rack utilization, and structured cabling. IT Operations & Service Delivery Act as the primary point of contact for major IT infrastructure incidents affecting manufacturing operations. Lead incident resolution, root cause analysis (RCA), and long-term corrective actions. Coordinate with external service providers and internal IT teams. Monitor service-level agreements (SLAs) and manage recovery plans for service failures. Support incident, problem, and CAPA management. Coordinate planned infrastructure changes and participate in Change Advisory Board (CAB) meetings. Manufacturing IT & Compliance Support manufacturing IT projects from an infrastructure and hosting perspective. Ensure compliance with GxP, SOX, and applicable regulatory requirements. Support internal and external audits, including FDA-related audits. Work with global engineering teams to maintain infrastructure standards. Ensure infrastructure qualification and validation requirements are followed. Maintain awareness of cybersecurity controls and IT risk management. Required Qualifications & Experience 10+ years of overall IT support experience, including experience in manufacturing environments. 5+ years of hands-on Data Center Operations experience. Strong knowledge of data center and server room management. Experience with rack-and-stack, structured cabling, hardware installation, and decommissioning. Knowledge of data center facilities, including UPS, power, cooling, and capacity management. Experience managing IT incidents, problem management, RCA, and CAPA. Experience coordinating external service providers and monitoring SLAs. Knowledge of ITIL framework and IT ticketing systems; ServiceNow experience preferred. Experience with infrastructure qualification and validation of computerized systems. Understanding of GxP, SOX, FDA compliance, and audit requirements. Knowledge of virtualization, high availability, and disaster recovery technologies. Strong communication, stakeholder management, and coordination skills. Ability to manage multiple priorities in a fast-paced manufacturing environment. Willingness to provide 24x7x365 operational support. Education & Certifications Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant work experience. ITIL certification is an added advantage. Formal Data Center Management training is preferred. Preferred Skills Data Center Operations IT Infrastructure Manufacturing IT Server Room Management ITIL ServiceNow GxP SOX FDA Compliance Incident Management Problem Management CAPA RCA SLA Management Virtualization Disaster Recovery High Availability Change Management Structured Cabling
Job Description Digital Transformation Specialist, Mid The Opportunity: Provides advisory services and technical expertise on digital transformation advising initiatives. Applies basic principles, theories, and concepts with limited industry knowledge. Solves routine problems of limited scope and complexity and refers more complex issues to higher levels. Works under direct supervision. Creates and deploys custom applications and workflows in the Microsoft Power Platform, in a low-code and no-code app ecosystem. Uses Microsoft Office 365 tools, automation, and cloud resources to cut down tedious tasks and free up operations experts. Gains experience using product ownership, Agile development, and UX design on a low-code and no-code platform. Coordinates with client-facing change managers and other digital transformation advisors to deploy multiple applications with a common backend. Helps translate their IT needs and future goals into a plan by crafting architectural patterns, design standards, and implementation best practices. Join us. The world can't wait. You Have: Experience using low-code and no-code platforms such as Microsoft Power Platform Ability to support business process analysis Ability to design, modify, develop, write, and implement software programming applications Ability to utilize programming languages, technologies, tools, or web development stacks Ability to use low-code and no-code platforms Ability to create solutions in a collaborative team environment Ability to develop applications using little to no code and using a low-code or no-code platform to create apps Ability to perform in a high-paced work environment with multiple competing priorities Ability to obtain a Secret clearance Bachelor's degree Nice If You Have: Experience with Power Platform Experience with Java, Python, JavaScript, SQL, ServiceNow, Salesforce, Pega, Appian, PowerApps, or OpenText Experience with Agile methodology, extreme programming, software engineering, product management, or software products Experience working with the DoD Experience with front-end SharePoint site development Master's degree Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI Usage Policy AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided. Work Model Our people-first culture prioritizes the benefits of collaboration. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility. Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen or customer facility, in alignment with your leadership's expectations and the needs of the role. Onsite: If this position is listed as onsite, work will primarily be performed full-time at a customer facility, where employees will collaborate directly with colleagues and customers as required by the role. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
11/08/2026
Full time
Job Description Digital Transformation Specialist, Mid The Opportunity: Provides advisory services and technical expertise on digital transformation advising initiatives. Applies basic principles, theories, and concepts with limited industry knowledge. Solves routine problems of limited scope and complexity and refers more complex issues to higher levels. Works under direct supervision. Creates and deploys custom applications and workflows in the Microsoft Power Platform, in a low-code and no-code app ecosystem. Uses Microsoft Office 365 tools, automation, and cloud resources to cut down tedious tasks and free up operations experts. Gains experience using product ownership, Agile development, and UX design on a low-code and no-code platform. Coordinates with client-facing change managers and other digital transformation advisors to deploy multiple applications with a common backend. Helps translate their IT needs and future goals into a plan by crafting architectural patterns, design standards, and implementation best practices. Join us. The world can't wait. You Have: Experience using low-code and no-code platforms such as Microsoft Power Platform Ability to support business process analysis Ability to design, modify, develop, write, and implement software programming applications Ability to utilize programming languages, technologies, tools, or web development stacks Ability to use low-code and no-code platforms Ability to create solutions in a collaborative team environment Ability to develop applications using little to no code and using a low-code or no-code platform to create apps Ability to perform in a high-paced work environment with multiple competing priorities Ability to obtain a Secret clearance Bachelor's degree Nice If You Have: Experience with Power Platform Experience with Java, Python, JavaScript, SQL, ServiceNow, Salesforce, Pega, Appian, PowerApps, or OpenText Experience with Agile methodology, extreme programming, software engineering, product management, or software products Experience working with the DoD Experience with front-end SharePoint site development Master's degree Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI Usage Policy AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided. Work Model Our people-first culture prioritizes the benefits of collaboration. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility. Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen or customer facility, in alignment with your leadership's expectations and the needs of the role. Onsite: If this position is listed as onsite, work will primarily be performed full-time at a customer facility, where employees will collaborate directly with colleagues and customers as required by the role. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
Job Description Role: Trackwise Digital Support Lead Location: Hybrid at Charlotte, NC Position Type: Contract Must Have Technical/Functional Skills 8-12 years of experience, including strong L2/L3 support experience for TrackWise / TrackWise Digital QMS in regulated life sciences or medical device environments. Hands-on expertise in TrackWise Digital support for Global Complaint Handling, Post-Market Support, Complaints Management and Adverse Event Reporting processes. Good understanding of TrackWise configuration, Coordinator Configuration, workflow configuration, Team Access, Web Admin, PR Import / Selection Import, master data import and user access administration. Proven ability to troubleshoot record issues, stuck workflows, access issues, configuration defects, data issues, interface failures and recurring production defects within SLA. Strong technical knowledge of SQL, TrackWise database structure, Crystal Reports, data validation, root-cause analysis, change/problem management and stakeholder communication. Project Management, Team Management, Customer Interactions Good To Have Working knowledge of TrackWise Digital on Salesforce platform, including roles/profiles, permission sets, page layouts, reports, dashboards, SOQL queries, Data Loader and Import Wizard. Experience supporting interfaces between TrackWise Digital and global source systems through middleware platforms such as MuleSoft. Knowledge of GxP, 21 CFR Part 11, validated-system support practices, audit readiness and controlled change/release management. Basic awareness of Windows Server, application monitoring, service health checks and infrastructure coordination for support issue resolution. Experience with ITSM tools such as ServiceNow for incident, problem, change, SLA tracking, ticket review and continuous improvement. Roles & Responsibilities Serve as the Support Lead L2/L3 support contact for TrackWise Digital, restoring business-critical complaint handling and post-market quality services quickly and meeting agreed SLAs. Lead incident triage, impact assessment, escalation, stakeholder communication, root-cause analysis and post-incident corrective/preventive actions. Diagnose and resolve issues across TrackWise Digital records, workflows, access/security, configuration, reports, dashboards, interfaces and data layers. Support Global Complaint Handling System processes covering complaint record creation, complaints management, post-market support and adverse event reporting. Troubleshoot stuck records, workflow status issues, user access exceptions, master data import issues, PR Import Selection Import issues and record lifecycle exceptions. Coordinate with MuleSoft / integration teams for failed transactions, source-system data mismatches, complaint record creation issues and interface monitoring. Prepare SQL queries, data analysis, validation evidence and reporting extracts required for ticket resolution, audit support and operational reviews. Participate in change, release, validation and deployment activities, maintaining required documentation and traceability for a regulated QMS environment. Collaborate with quality, regulatory, business process owners, integration, infrastructure, QA/validation and vendor teams to resolve production issues and deliver approved enhancements. Provide guidance to junior support analysts, maintain knowledge articles / troubleshooting guides, conduct ticket trend analysis and recommend continuous improvements. Managerial Skills: Strong stakeholder communication, incident escalation, and cross-functional coordination. Ability to guide support teams, mentor junior members, and lead small enhancement workstreams. Ownership of SLA delivery, documentation quality, and continuous improvement
11/08/2026
Full time
Job Description Role: Trackwise Digital Support Lead Location: Hybrid at Charlotte, NC Position Type: Contract Must Have Technical/Functional Skills 8-12 years of experience, including strong L2/L3 support experience for TrackWise / TrackWise Digital QMS in regulated life sciences or medical device environments. Hands-on expertise in TrackWise Digital support for Global Complaint Handling, Post-Market Support, Complaints Management and Adverse Event Reporting processes. Good understanding of TrackWise configuration, Coordinator Configuration, workflow configuration, Team Access, Web Admin, PR Import / Selection Import, master data import and user access administration. Proven ability to troubleshoot record issues, stuck workflows, access issues, configuration defects, data issues, interface failures and recurring production defects within SLA. Strong technical knowledge of SQL, TrackWise database structure, Crystal Reports, data validation, root-cause analysis, change/problem management and stakeholder communication. Project Management, Team Management, Customer Interactions Good To Have Working knowledge of TrackWise Digital on Salesforce platform, including roles/profiles, permission sets, page layouts, reports, dashboards, SOQL queries, Data Loader and Import Wizard. Experience supporting interfaces between TrackWise Digital and global source systems through middleware platforms such as MuleSoft. Knowledge of GxP, 21 CFR Part 11, validated-system support practices, audit readiness and controlled change/release management. Basic awareness of Windows Server, application monitoring, service health checks and infrastructure coordination for support issue resolution. Experience with ITSM tools such as ServiceNow for incident, problem, change, SLA tracking, ticket review and continuous improvement. Roles & Responsibilities Serve as the Support Lead L2/L3 support contact for TrackWise Digital, restoring business-critical complaint handling and post-market quality services quickly and meeting agreed SLAs. Lead incident triage, impact assessment, escalation, stakeholder communication, root-cause analysis and post-incident corrective/preventive actions. Diagnose and resolve issues across TrackWise Digital records, workflows, access/security, configuration, reports, dashboards, interfaces and data layers. Support Global Complaint Handling System processes covering complaint record creation, complaints management, post-market support and adverse event reporting. Troubleshoot stuck records, workflow status issues, user access exceptions, master data import issues, PR Import Selection Import issues and record lifecycle exceptions. Coordinate with MuleSoft / integration teams for failed transactions, source-system data mismatches, complaint record creation issues and interface monitoring. Prepare SQL queries, data analysis, validation evidence and reporting extracts required for ticket resolution, audit support and operational reviews. Participate in change, release, validation and deployment activities, maintaining required documentation and traceability for a regulated QMS environment. Collaborate with quality, regulatory, business process owners, integration, infrastructure, QA/validation and vendor teams to resolve production issues and deliver approved enhancements. Provide guidance to junior support analysts, maintain knowledge articles / troubleshooting guides, conduct ticket trend analysis and recommend continuous improvements. Managerial Skills: Strong stakeholder communication, incident escalation, and cross-functional coordination. Ability to guide support teams, mentor junior members, and lead small enhancement workstreams. Ownership of SLA delivery, documentation quality, and continuous improvement
Job Description BrickRed Systems is seeking an experienced Technical Support Operations Manager - L1 Service Desk to lead onsite Level 1 technical support operations in Redmond, WA. The ideal candidate will have strong experience managing L1 technical support/service desk teams , with direct ownership of SLAs, KPIs, incident queues, workforce performance, escalations, and continuous service improvement . This is a hands-on operations leadership role requiring someone who can manage day-to-day service delivery while using operational data to improve response times, resolution rates, customer satisfaction, and overall support quality. Key Responsibilities Lead day-to-day operations of the L1 Technical Support / Service Desk team, including agents, leads, and shift coverage. Ensure achievement of contractual and operational SLAs, OLAs, and KPIs . Monitor key metrics including First Contact Resolution (FCR), Average Handle Time (AHT), First Response Time, Mean Time to Resolution (MTTR), abandonment rate, ticket backlog, SLA compliance, reopen rate, escalation rate, and CSAT . Manage incoming technical support requests across phone, email, chat, and ticketing channels. Establish appropriate staffing and scheduling based on support volumes, peak periods, service levels, and coverage requirements. Review daily and weekly operational dashboards and identify trends, bottlenecks, and corrective actions. Lead incident escalations and coordinate with L2/L3 support, engineering, infrastructure, security, and other resolver groups . Establish clear escalation matrices and ensure high-priority incidents receive appropriate attention. Drive adherence to ITIL-based incident, request, problem, and knowledge management practices . Develop and maintain Standard Operating Procedures (SOPs), knowledge articles, troubleshooting guides, runbooks, and escalation procedures . Conduct regular ticket quality audits and coaching sessions to improve troubleshooting and documentation standards. Manage agent productivity and performance through scorecards, coaching, training, and performance improvement plans where necessary. Conduct root-cause and trend analysis to identify recurring support issues and opportunities for ticket deflection or automation. Partner with stakeholders to conduct service reviews and SLA/KPI reporting , highlighting performance, risks, improvement initiatives, and action plans. Support onboarding and technical training of new L1 support analysts. Champion a culture of accountability, customer focus, technical excellence, and continuous improvement. Required Technical Skills & Experience 5+ years of experience in IT Service Desk, Help Desk, Technical Support, or IT Support Operations. 2+ years of experience managing or supervising an L1 technical support/service desk team. Strong understanding of SLA and KPI management , including building and interpreting operational dashboards and scorecards. Hands-on experience with ITSM/ticketing platforms such as ServiceNow, Jira Service Management, Freshservice, BMC Helix, or similar platforms . Working knowledge of ITIL practices , particularly Incident Management, Request Fulfillment, Problem Management, Escalation Management, and Knowledge Management. Experience managing enterprise L1 troubleshooting for areas such as Windows, Microsoft 365, Outlook, Teams, VPN, authentication/access, endpoint devices, basic network connectivity, and application support . Strong understanding of priority/severity models such as P1/P2/P3/P4 and associated response and resolution targets. Proven ability to analyze operational data and translate performance trends into corrective actions. Experience with workforce planning, shift scheduling, capacity management, and support-volume forecasting. Excellent communication, stakeholder management, customer-service, and escalation-management skills. Preferred Qualifications ITIL Foundation certification. Experience supporting enterprise or managed-services environments. Experience with ServiceNow reporting, Power BI, or similar operational analytics tools . Experience managing multi-channel support operations including phone, chat, email, and ITSM tickets. Familiarity with Microsoft 365, Microsoft Entra ID, Active Directory, Intune, Windows endpoints, and remote-support technologies . Experience working with geographically distributed L2/L3 or engineering teams is an advantage. ABOUT BRICKRED SYSTEMS BrickRed Systems is a global leader in next-generation technology consulting and workforce solutions, specializing in delivering high-quality talent across digital, engineering, marketing, analytics, finance, operations, and business transformation domains. With a strong emphasis on innovation, scalability, and client success, BrickRed Systems helps organizations solve complex business challenges by providing skilled professionals across strategy, technology, creative, and operational functions. BrickRed fosters a culture of continuous learning, collaboration, and excellence, enabling professionals to contribute to high-impact global initiatives while advancing their careers.
11/08/2026
Full time
Job Description BrickRed Systems is seeking an experienced Technical Support Operations Manager - L1 Service Desk to lead onsite Level 1 technical support operations in Redmond, WA. The ideal candidate will have strong experience managing L1 technical support/service desk teams , with direct ownership of SLAs, KPIs, incident queues, workforce performance, escalations, and continuous service improvement . This is a hands-on operations leadership role requiring someone who can manage day-to-day service delivery while using operational data to improve response times, resolution rates, customer satisfaction, and overall support quality. Key Responsibilities Lead day-to-day operations of the L1 Technical Support / Service Desk team, including agents, leads, and shift coverage. Ensure achievement of contractual and operational SLAs, OLAs, and KPIs . Monitor key metrics including First Contact Resolution (FCR), Average Handle Time (AHT), First Response Time, Mean Time to Resolution (MTTR), abandonment rate, ticket backlog, SLA compliance, reopen rate, escalation rate, and CSAT . Manage incoming technical support requests across phone, email, chat, and ticketing channels. Establish appropriate staffing and scheduling based on support volumes, peak periods, service levels, and coverage requirements. Review daily and weekly operational dashboards and identify trends, bottlenecks, and corrective actions. Lead incident escalations and coordinate with L2/L3 support, engineering, infrastructure, security, and other resolver groups . Establish clear escalation matrices and ensure high-priority incidents receive appropriate attention. Drive adherence to ITIL-based incident, request, problem, and knowledge management practices . Develop and maintain Standard Operating Procedures (SOPs), knowledge articles, troubleshooting guides, runbooks, and escalation procedures . Conduct regular ticket quality audits and coaching sessions to improve troubleshooting and documentation standards. Manage agent productivity and performance through scorecards, coaching, training, and performance improvement plans where necessary. Conduct root-cause and trend analysis to identify recurring support issues and opportunities for ticket deflection or automation. Partner with stakeholders to conduct service reviews and SLA/KPI reporting , highlighting performance, risks, improvement initiatives, and action plans. Support onboarding and technical training of new L1 support analysts. Champion a culture of accountability, customer focus, technical excellence, and continuous improvement. Required Technical Skills & Experience 5+ years of experience in IT Service Desk, Help Desk, Technical Support, or IT Support Operations. 2+ years of experience managing or supervising an L1 technical support/service desk team. Strong understanding of SLA and KPI management , including building and interpreting operational dashboards and scorecards. Hands-on experience with ITSM/ticketing platforms such as ServiceNow, Jira Service Management, Freshservice, BMC Helix, or similar platforms . Working knowledge of ITIL practices , particularly Incident Management, Request Fulfillment, Problem Management, Escalation Management, and Knowledge Management. Experience managing enterprise L1 troubleshooting for areas such as Windows, Microsoft 365, Outlook, Teams, VPN, authentication/access, endpoint devices, basic network connectivity, and application support . Strong understanding of priority/severity models such as P1/P2/P3/P4 and associated response and resolution targets. Proven ability to analyze operational data and translate performance trends into corrective actions. Experience with workforce planning, shift scheduling, capacity management, and support-volume forecasting. Excellent communication, stakeholder management, customer-service, and escalation-management skills. Preferred Qualifications ITIL Foundation certification. Experience supporting enterprise or managed-services environments. Experience with ServiceNow reporting, Power BI, or similar operational analytics tools . Experience managing multi-channel support operations including phone, chat, email, and ITSM tickets. Familiarity with Microsoft 365, Microsoft Entra ID, Active Directory, Intune, Windows endpoints, and remote-support technologies . Experience working with geographically distributed L2/L3 or engineering teams is an advantage. ABOUT BRICKRED SYSTEMS BrickRed Systems is a global leader in next-generation technology consulting and workforce solutions, specializing in delivering high-quality talent across digital, engineering, marketing, analytics, finance, operations, and business transformation domains. With a strong emphasis on innovation, scalability, and client success, BrickRed Systems helps organizations solve complex business challenges by providing skilled professionals across strategy, technology, creative, and operational functions. BrickRed fosters a culture of continuous learning, collaboration, and excellence, enabling professionals to contribute to high-impact global initiatives while advancing their careers.
Job Description Cross Domain Systems Engineer, Senior The Opportunity: Are you looking for an opportunity to combine your technical skills with big picture thinking to make an impact on national security? You understand your customers' environment and how to develop the right systems for their mission. Your ability to translate real-world needs into technical specifications makes you an integral part of delivering a customer-focused engineering solution. As a Cross Domain Systems Engineer on our team, you have the chance to shape customer missions by leading an engineering team in the development and deployment of digital cross domain solutions. Your customer will t rus t you to not only design and develop these systems, but also evolve them with advanced technological solutions. You will lead customer e nga gement to capture, define, and understand user and security requirements, decompose hardware, sof tware, interface, and security control requirements, coordinate with stakeholders throughout system development and fielding activities, coordinate and plan system integration, and test and deployment. You will support efforts to accredit systems following the Risk Management Framework. You will help plan security improvements to systems and team processes to address Raise the Bar ( RTB ) Cross-Domain security objectives. You will lead efforts to plan, design, and implement cross-domain data flows, help users understand and define their data schemas, and help define and validate appropriate data handling and filtering policies . You will lead efforts to plan and provide user training and drive user adoption of the new systems. On our team, you'll be able to broaden your skillset into areas like Cross Domain technologies, Cloud technologies, Agile lifecycle, and cybersecurity. Grow your skills by merging systems engineering , cybersecurity, and strong customer e nga gement to create successful mission platforms. Join our team and create the future of cyber security for national customers. Join us. The world can't wait. You Have: Experience developing requirements, including capability and system-level requirements, hardware, sof tware, interface requirements, user stories, or use cases Experience developing technical written deliverables for a system delivery or deployment effort Experience with online collaboration and work tracking tools such as Atlassian Suite, including Jira or Confluence and ServiceNow Knowledge of the Risk Management Framework and how it applies to system accreditation Ability to plan systems delivery and deployment efforts, including developing technical plans, schedules, resource allocations, and risk tracking Active TS/SCI clearance; willingness to take a polygraph exam Bachelor's degree in Computer Science or Information Technology and 5+ years of experience in engineering, or 12+ years of experience in engineering in lieu of a degree Ability to obtain a DoD 8570.1 IAT Level II Certification within 6 months of start date Nice If You Have: Experience with system testing, configuration management, and installation Experience with Agile lifecycle met hodology Experience with Cross Domain Systems (CDS) and RTB requirements for CDS Experience with Cloud technologies such as AWS or Azure Knowledge of DevOps and CI / CD Knowledge of DoDAF or MBSE Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information ; TS/SCI clearance is required. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI Usage Policy AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided. Work Model Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility. Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility. Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
11/08/2026
Full time
Job Description Cross Domain Systems Engineer, Senior The Opportunity: Are you looking for an opportunity to combine your technical skills with big picture thinking to make an impact on national security? You understand your customers' environment and how to develop the right systems for their mission. Your ability to translate real-world needs into technical specifications makes you an integral part of delivering a customer-focused engineering solution. As a Cross Domain Systems Engineer on our team, you have the chance to shape customer missions by leading an engineering team in the development and deployment of digital cross domain solutions. Your customer will t rus t you to not only design and develop these systems, but also evolve them with advanced technological solutions. You will lead customer e nga gement to capture, define, and understand user and security requirements, decompose hardware, sof tware, interface, and security control requirements, coordinate with stakeholders throughout system development and fielding activities, coordinate and plan system integration, and test and deployment. You will support efforts to accredit systems following the Risk Management Framework. You will help plan security improvements to systems and team processes to address Raise the Bar ( RTB ) Cross-Domain security objectives. You will lead efforts to plan, design, and implement cross-domain data flows, help users understand and define their data schemas, and help define and validate appropriate data handling and filtering policies . You will lead efforts to plan and provide user training and drive user adoption of the new systems. On our team, you'll be able to broaden your skillset into areas like Cross Domain technologies, Cloud technologies, Agile lifecycle, and cybersecurity. Grow your skills by merging systems engineering , cybersecurity, and strong customer e nga gement to create successful mission platforms. Join our team and create the future of cyber security for national customers. Join us. The world can't wait. You Have: Experience developing requirements, including capability and system-level requirements, hardware, sof tware, interface requirements, user stories, or use cases Experience developing technical written deliverables for a system delivery or deployment effort Experience with online collaboration and work tracking tools such as Atlassian Suite, including Jira or Confluence and ServiceNow Knowledge of the Risk Management Framework and how it applies to system accreditation Ability to plan systems delivery and deployment efforts, including developing technical plans, schedules, resource allocations, and risk tracking Active TS/SCI clearance; willingness to take a polygraph exam Bachelor's degree in Computer Science or Information Technology and 5+ years of experience in engineering, or 12+ years of experience in engineering in lieu of a degree Ability to obtain a DoD 8570.1 IAT Level II Certification within 6 months of start date Nice If You Have: Experience with system testing, configuration management, and installation Experience with Agile lifecycle met hodology Experience with Cross Domain Systems (CDS) and RTB requirements for CDS Experience with Cloud technologies such as AWS or Azure Knowledge of DevOps and CI / CD Knowledge of DoDAF or MBSE Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information ; TS/SCI clearance is required. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI Usage Policy AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided. Work Model Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility. Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility. Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.