MartinFed
Starkville, Mississippi
Job Description Job Description COMPANY OVERVIEW Founded in 2007 in Huntsville, AL, MartinFed provides the U.S. government with customer-focused, performance-based solutions using technology and an empowered workforce as an engine to drive its customers' missions. Our goal is to attract the best and brightest within their field. We invest in our people because they are our greatest asset. They cultivate our purpose, embody and reflect our core values, and define our culture. MartinFed's core values that set us apart are the following: Be Driven - We are fueled by the hunger to learn more and do more. Be Curious - We engage in continuous improvement - never accepting the status quo. Be Humble - We seek honest feedback to strengthen our relationships. Pursue Excellence - We strive to achieve extraordinary results and do not settle for mediocrity. Strive for excellence and consider joining our growing team today! JOB OVERVIEW The Junior Software Engineer provides hands-on development and engineering support to the Splunk Engineering and Maintenance team supporting government agencies. Working under the direction of senior Data, Platform, and Detection Engineers, this role contributes across the full breadth of the SIEM environment: onboarding and normalizing data sources, maintaining platform infrastructure and configurations, developing searches, dashboards, and content, and automating recurring engineering tasks through scripting and code. This is an entry-level, growth-oriented position for an engineer with a software development or cybersecurity foundation who is expected to build depth in Splunk and security operations over time. The Junior Software Engineer collaborates with senior engineers, security analysts, and agency stakeholders, and follows established code review, testing, and change management practices. Essential Functions: Software Development and Automation. Write, test, and maintain scripts and small applications (Python, Bash, PowerShell) that automate recurring Splunk engineering, maintenance, and reporting tasks. Use version control, peer code review, and established branching and deployment practices for all code and configuration changes. Data Engineering Support. Assist with onboarding new log sources, including configuration of inputs, forwarders, parsing rules (props and transforms), source types, and index assignment. Support data quality efforts by validating field extractions, timestamps, event breaking, and Common Information Model (CIM) normalization under senior engineer guidance. Platform Engineering and Maintenance. Support routine maintenance of the Splunk environment, including indexers, search heads, forwarders, deployment servers, and app and patch deployments. Monitor platform health, license usage, ingest volume, and search performance; identify anomalies and assist senior engineers with troubleshooting and remediation. Content Development. Develop and maintain SPL searches, reports, dashboards, and alerts that support security, operational, and mission use cases. Assist Detection Engineers with building, testing, documenting, and deploying detection content through established review and release workflows. Testing, Documentation, and Quality. Test changes in development and test environments prior to production deployment and validate results against expected outcomes. Maintain technical documentation, configuration standards, runbooks, and knowledge articles for the work performed. Operational and Customer Support. Respond to assigned tickets and user requests for Splunk access, search assistance, data questions, and minor configuration changes. Provide data and platform context in support of incident response, audits, and after-action activities as directed. Collaboration and Professional Development. Participate in stand-ups, sprint planning, code reviews, and change management processes with the Splunk Engineering and Maintenance team. Work with senior engineers to translate requirements into technical tasks, and progress toward Splunk certification and technical specialization. QUALIFICATIONS: US Citizen with an active Top Secret Security Clearance. Bachelor's degree in computer science, Software Engineering, Information Systems, Cybersecurity, or a related technical field; equivalent technical training, certifications, or demonstrable experience will be considered. 0-2 years of professional software development, IT engineering, or cybersecurity experience; internship, co-op, apprenticeship, or substantial project work is applicable. Working proficiency in at least one programming or scripting language such as Python, Bash, PowerShell, Java, Go, or JavaScript. Comfort operating in a Linux command-line environment and a foundational understanding of system administration concepts. Familiarity with version control (Git) and standard development workflows including branching, pull requests, and code review. Ability to work with structured and semi-structured data formats such as JSON, XML, CSV, YAML, and syslog, including basic use of regular expressions. Foundational understanding of networking and logging concepts (TCP/IP, DNS, HTTP, authentication events) and how security-relevant events are generated across endpoint, network, and cloud. Foundational cybersecurity knowledge, including core security principles, common attack patterns, and the role of a SIEM in security operations. Willingness and demonstrated ability to learn Splunk and the Splunk Search Processing Language (SPL) quickly. Clear written and verbal communication skills, including the ability to document technical work for other engineers and non-technical stakeholders. Strong problem-solving skills, attention to detail, and the ability to take direction and follow established engineering processes. Ability to obtain and maintain the clearance and suitability requirements for the contract. PREFERRED: Hands-on exposure to Splunk (SPL, dashboards, universal forwarders, apps) or another SIEM such as Elastic, Microsoft Sentinel, QRadar, or Google SecOps. Splunk Core Certified User or Splunk Core Certified Power User, or willingness to obtain within the first year. CompTIA Security+, Network+, or a comparable industry certification. Experience with REST APIs, data parsing and normalization, and data pipeline concepts. Familiarity with cloud platforms (AWS, Azure, or GCP) and their native logging services. Exposure to configuration management or infrastructure-as-code tooling such as Ansible, Terraform, or Puppet. Exposure to CI/CD pipelines, automated testing, and containerization (Docker, Kubernetes). Familiarity with MITRE ATT&CK, detection engineering concepts, and SOC workflows. Experience supporting a federal customer or working in an accredited environment. Interest in growing into a Data, Platform, or Detection Engineering specialization. PHYSICAL REQUIREMENTS & ENVIRONMENTAL CONDITIONS Inside office environment. Working on a computer for long periods of time. May involve long period of sitting at a desk. The work environment is fast-paced and sometimes involves extreme deadline pressures. OTHER DUTIES This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. MartinFed is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristics protected by applicable federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. In addition to federal law requirements, MartinFed complies with all applicable state and local laws governing nondiscrimination in all locations. If you are a qualified individual with a disability or disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access MartinFed's current openings as a result of your disability. You can request reasonable accommodations by calling . Thank you for your interest in MartinFed. Please Note: All positions at MartinFed are contingent upon passing a background check prior to a start date and are subject to random drug screenings during the employment period. In addition, MartinFed is an E-Verify employer. Job Posted by ApplicantPro
Job Description Job Description COMPANY OVERVIEW Founded in 2007 in Huntsville, AL, MartinFed provides the U.S. government with customer-focused, performance-based solutions using technology and an empowered workforce as an engine to drive its customers' missions. Our goal is to attract the best and brightest within their field. We invest in our people because they are our greatest asset. They cultivate our purpose, embody and reflect our core values, and define our culture. MartinFed's core values that set us apart are the following: Be Driven - We are fueled by the hunger to learn more and do more. Be Curious - We engage in continuous improvement - never accepting the status quo. Be Humble - We seek honest feedback to strengthen our relationships. Pursue Excellence - We strive to achieve extraordinary results and do not settle for mediocrity. Strive for excellence and consider joining our growing team today! JOB OVERVIEW The Junior Software Engineer provides hands-on development and engineering support to the Splunk Engineering and Maintenance team supporting government agencies. Working under the direction of senior Data, Platform, and Detection Engineers, this role contributes across the full breadth of the SIEM environment: onboarding and normalizing data sources, maintaining platform infrastructure and configurations, developing searches, dashboards, and content, and automating recurring engineering tasks through scripting and code. This is an entry-level, growth-oriented position for an engineer with a software development or cybersecurity foundation who is expected to build depth in Splunk and security operations over time. The Junior Software Engineer collaborates with senior engineers, security analysts, and agency stakeholders, and follows established code review, testing, and change management practices. Essential Functions: Software Development and Automation. Write, test, and maintain scripts and small applications (Python, Bash, PowerShell) that automate recurring Splunk engineering, maintenance, and reporting tasks. Use version control, peer code review, and established branching and deployment practices for all code and configuration changes. Data Engineering Support. Assist with onboarding new log sources, including configuration of inputs, forwarders, parsing rules (props and transforms), source types, and index assignment. Support data quality efforts by validating field extractions, timestamps, event breaking, and Common Information Model (CIM) normalization under senior engineer guidance. Platform Engineering and Maintenance. Support routine maintenance of the Splunk environment, including indexers, search heads, forwarders, deployment servers, and app and patch deployments. Monitor platform health, license usage, ingest volume, and search performance; identify anomalies and assist senior engineers with troubleshooting and remediation. Content Development. Develop and maintain SPL searches, reports, dashboards, and alerts that support security, operational, and mission use cases. Assist Detection Engineers with building, testing, documenting, and deploying detection content through established review and release workflows. Testing, Documentation, and Quality. Test changes in development and test environments prior to production deployment and validate results against expected outcomes. Maintain technical documentation, configuration standards, runbooks, and knowledge articles for the work performed. Operational and Customer Support. Respond to assigned tickets and user requests for Splunk access, search assistance, data questions, and minor configuration changes. Provide data and platform context in support of incident response, audits, and after-action activities as directed. Collaboration and Professional Development. Participate in stand-ups, sprint planning, code reviews, and change management processes with the Splunk Engineering and Maintenance team. Work with senior engineers to translate requirements into technical tasks, and progress toward Splunk certification and technical specialization. QUALIFICATIONS: US Citizen with an active Top Secret Security Clearance. Bachelor's degree in computer science, Software Engineering, Information Systems, Cybersecurity, or a related technical field; equivalent technical training, certifications, or demonstrable experience will be considered. 0-2 years of professional software development, IT engineering, or cybersecurity experience; internship, co-op, apprenticeship, or substantial project work is applicable. Working proficiency in at least one programming or scripting language such as Python, Bash, PowerShell, Java, Go, or JavaScript. Comfort operating in a Linux command-line environment and a foundational understanding of system administration concepts. Familiarity with version control (Git) and standard development workflows including branching, pull requests, and code review. Ability to work with structured and semi-structured data formats such as JSON, XML, CSV, YAML, and syslog, including basic use of regular expressions. Foundational understanding of networking and logging concepts (TCP/IP, DNS, HTTP, authentication events) and how security-relevant events are generated across endpoint, network, and cloud. Foundational cybersecurity knowledge, including core security principles, common attack patterns, and the role of a SIEM in security operations. Willingness and demonstrated ability to learn Splunk and the Splunk Search Processing Language (SPL) quickly. Clear written and verbal communication skills, including the ability to document technical work for other engineers and non-technical stakeholders. Strong problem-solving skills, attention to detail, and the ability to take direction and follow established engineering processes. Ability to obtain and maintain the clearance and suitability requirements for the contract. PREFERRED: Hands-on exposure to Splunk (SPL, dashboards, universal forwarders, apps) or another SIEM such as Elastic, Microsoft Sentinel, QRadar, or Google SecOps. Splunk Core Certified User or Splunk Core Certified Power User, or willingness to obtain within the first year. CompTIA Security+, Network+, or a comparable industry certification. Experience with REST APIs, data parsing and normalization, and data pipeline concepts. Familiarity with cloud platforms (AWS, Azure, or GCP) and their native logging services. Exposure to configuration management or infrastructure-as-code tooling such as Ansible, Terraform, or Puppet. Exposure to CI/CD pipelines, automated testing, and containerization (Docker, Kubernetes). Familiarity with MITRE ATT&CK, detection engineering concepts, and SOC workflows. Experience supporting a federal customer or working in an accredited environment. Interest in growing into a Data, Platform, or Detection Engineering specialization. PHYSICAL REQUIREMENTS & ENVIRONMENTAL CONDITIONS Inside office environment. Working on a computer for long periods of time. May involve long period of sitting at a desk. The work environment is fast-paced and sometimes involves extreme deadline pressures. OTHER DUTIES This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. MartinFed is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristics protected by applicable federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. In addition to federal law requirements, MartinFed complies with all applicable state and local laws governing nondiscrimination in all locations. If you are a qualified individual with a disability or disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access MartinFed's current openings as a result of your disability. You can request reasonable accommodations by calling . Thank you for your interest in MartinFed. Please Note: All positions at MartinFed are contingent upon passing a background check prior to a start date and are subject to random drug screenings during the employment period. In addition, MartinFed is an E-Verify employer. Job Posted by ApplicantPro
Vantor
Westminster, Colorado
Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what's happening now and shape what's coming next. Vantor is a place for problem solvers, changemakers, and go-getters-where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world. To be eligible for this position, you must be a U.S. Person, defined as a U.S. citizen, permanent resident, Asylee, or Refugee. Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3). Please review the job details below. Vantor is seeking a Senior Platform Engineer, AI Infrastructure to help build and operate the secure, scalable foundation for our AI-driven development organization. This role supports Site Sentry, Maritime Sentry, and Storyline-products delivered as part of the broader Tensorglobe spatial intelligence platform. You will work at the intersection of software engineering, cloud infrastructure, reliability, automation, and performance. You will help development teams move quickly and safely by improving the systems that build, deploy, monitor, and operate mission-critical applications across cloud, on-premises, and edge environments. The ideal candidate is a strong software engineer who can design and develop production-quality solutions, automate repetitive operational work, instrument systems for observability, troubleshoot complex failures, and continuously improve platform performance. Our codebase is primarily Python, and success in this role requires a pragmatic, hands-on approach to engineering and operations. Requirements Put security first: protect company, customer, mission, and operational data through secure-by-design engineering, least-privilege access, secrets management, threat-aware automation, and strong security and compliance practices. Design, implement, and maintain reliable CI/CD pipelines for software projects, including automated testing, quality gates, artifact management, release promotion, rollback, and deployment verification. Automate deployment, scaling, configuration, and monitoring of cloud-based infrastructure using technologies such as Kubernetes, Docker, Terraform, and Google Cloud services including Cloud Run. Troubleshoot infrastructure, deployment, availability, latency, capacity, and performance issues across distributed systems. Collaborate with software development teams to optimize code and services for performance, scalability, reliability, operability, and cost efficiency. Implement and enforce best practices for security, compliance, change management, incident response, and operational readiness. Continuously evaluate and recommend improvements to DevOps, SRE, developer productivity, observability, and platform engineering processes and tools. Demonstrated experience as a full-stack or backend software developer, with the ability to write maintainable production code-not only configuration and infrastructure definitions. Professional experience developing in Python and working with APIs, services, databases, automated tests, and source-control workflows. Strong communication and collaboration skills, with the ability to explain technical tradeoffs and partner effectively with engineering, product, security, and customer-facing teams. Responsibilities Own and improve platform reliability through SRE practices, including service-level objectives, monitoring, alerting, incident response, root-cause analysis, and operational reviews. Lead performance management and optimization for services, infrastructure, Cloud Run workloads, databases, and supporting platform components. Build and maintain deployment automation that makes releases repeatable, observable, secure, and easy to recover. Develop internal tools and platform capabilities in Python to reduce toil, improve developer experience, and make the right operational behavior the easiest behavior. Design and operate observability across logs, metrics, traces, health checks, dashboards, and actionable alerts. Partner with developers to improve application architecture, code quality, resource utilization, scalability, and production readiness. Build, deploy, and maintain on-premises environments at customer sites, including installation, upgrades, configuration, diagnostics, and lifecycle support. Support deployment models that span cloud, customer data centers, and edge environments, adapting engineering practices to security, connectivity, and operational constraints. Participate in technical design reviews, incident response, documentation, and continuous improvement initiatives across the platform and product lifecycle. Nice to Haves Experience with geospatial information systems (GIS), mapping, spatial data, or location-based applications. Experience working with satellite imagery, aerial imagery, remote sensing, computer vision, or other earth-observation data. Prior military, intelligence, defense, national security, or mission operations experience. Experience operating software in disconnected, air-gapped, classified, or otherwise highly controlled environments. Experience with AI/ML platform operations, model-serving infrastructure, evaluation pipelines, or responsible AI practices. Experience with PostgreSQL or other production databases, query and schema optimization, caching, and data lifecycle management. Experience with infrastructure-as-code, GitOps, policy-as-code, and supply-chain security. Pay Transparency: To support pay transparency, Vantor includes salary ranges in all U.S. job postings. Starting pay for this role will fall within the listed range and will be based on factors such as experience, qualifications, skills, location, and market conditions. Candidates who meet the minimum requirements for the role should not expect to receive compensation at the top of the range. The listed range reflects the expected pay for this position, and final offers will be determined based on each candidate's experience, expertise, and alignment with the role. The base pay for this position within Colorado is: $128,000.00 - $170,000.00 - $187,000.00 annually. For all other states, we use geographic cost of labor as an input to develop market-driven ranges for our roles, and as such, each location where we hire may have a different range. Benefits: Vantor offers a competitive total rewards package that goes beyond the standard, including a robust 401(k) with company match, mental health resources, and unique perks like student loan repayment assistance, adoption reimbursement and pet insurance to support all aspects of your life. You can find more information on our benefits at: Additionally, this position is incentive eligible with a target based on contribution, company performance, and/or individual results achieved; the specific incentive plan and target amount will be determined based on the role and breadth of contributions. The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire. If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain reposted until a qualified candidate has been identified for hire. The date of posting can be found on Vantor's Career page at the top of each job posting. To apply, submit your application via Vantor's Career page. EEO Policy: Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.
Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what's happening now and shape what's coming next. Vantor is a place for problem solvers, changemakers, and go-getters-where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world. To be eligible for this position, you must be a U.S. Person, defined as a U.S. citizen, permanent resident, Asylee, or Refugee. Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3). Please review the job details below. Vantor is seeking a Senior Platform Engineer, AI Infrastructure to help build and operate the secure, scalable foundation for our AI-driven development organization. This role supports Site Sentry, Maritime Sentry, and Storyline-products delivered as part of the broader Tensorglobe spatial intelligence platform. You will work at the intersection of software engineering, cloud infrastructure, reliability, automation, and performance. You will help development teams move quickly and safely by improving the systems that build, deploy, monitor, and operate mission-critical applications across cloud, on-premises, and edge environments. The ideal candidate is a strong software engineer who can design and develop production-quality solutions, automate repetitive operational work, instrument systems for observability, troubleshoot complex failures, and continuously improve platform performance. Our codebase is primarily Python, and success in this role requires a pragmatic, hands-on approach to engineering and operations. Requirements Put security first: protect company, customer, mission, and operational data through secure-by-design engineering, least-privilege access, secrets management, threat-aware automation, and strong security and compliance practices. Design, implement, and maintain reliable CI/CD pipelines for software projects, including automated testing, quality gates, artifact management, release promotion, rollback, and deployment verification. Automate deployment, scaling, configuration, and monitoring of cloud-based infrastructure using technologies such as Kubernetes, Docker, Terraform, and Google Cloud services including Cloud Run. Troubleshoot infrastructure, deployment, availability, latency, capacity, and performance issues across distributed systems. Collaborate with software development teams to optimize code and services for performance, scalability, reliability, operability, and cost efficiency. Implement and enforce best practices for security, compliance, change management, incident response, and operational readiness. Continuously evaluate and recommend improvements to DevOps, SRE, developer productivity, observability, and platform engineering processes and tools. Demonstrated experience as a full-stack or backend software developer, with the ability to write maintainable production code-not only configuration and infrastructure definitions. Professional experience developing in Python and working with APIs, services, databases, automated tests, and source-control workflows. Strong communication and collaboration skills, with the ability to explain technical tradeoffs and partner effectively with engineering, product, security, and customer-facing teams. Responsibilities Own and improve platform reliability through SRE practices, including service-level objectives, monitoring, alerting, incident response, root-cause analysis, and operational reviews. Lead performance management and optimization for services, infrastructure, Cloud Run workloads, databases, and supporting platform components. Build and maintain deployment automation that makes releases repeatable, observable, secure, and easy to recover. Develop internal tools and platform capabilities in Python to reduce toil, improve developer experience, and make the right operational behavior the easiest behavior. Design and operate observability across logs, metrics, traces, health checks, dashboards, and actionable alerts. Partner with developers to improve application architecture, code quality, resource utilization, scalability, and production readiness. Build, deploy, and maintain on-premises environments at customer sites, including installation, upgrades, configuration, diagnostics, and lifecycle support. Support deployment models that span cloud, customer data centers, and edge environments, adapting engineering practices to security, connectivity, and operational constraints. Participate in technical design reviews, incident response, documentation, and continuous improvement initiatives across the platform and product lifecycle. Nice to Haves Experience with geospatial information systems (GIS), mapping, spatial data, or location-based applications. Experience working with satellite imagery, aerial imagery, remote sensing, computer vision, or other earth-observation data. Prior military, intelligence, defense, national security, or mission operations experience. Experience operating software in disconnected, air-gapped, classified, or otherwise highly controlled environments. Experience with AI/ML platform operations, model-serving infrastructure, evaluation pipelines, or responsible AI practices. Experience with PostgreSQL or other production databases, query and schema optimization, caching, and data lifecycle management. Experience with infrastructure-as-code, GitOps, policy-as-code, and supply-chain security. Pay Transparency: To support pay transparency, Vantor includes salary ranges in all U.S. job postings. Starting pay for this role will fall within the listed range and will be based on factors such as experience, qualifications, skills, location, and market conditions. Candidates who meet the minimum requirements for the role should not expect to receive compensation at the top of the range. The listed range reflects the expected pay for this position, and final offers will be determined based on each candidate's experience, expertise, and alignment with the role. The base pay for this position within Colorado is: $128,000.00 - $170,000.00 - $187,000.00 annually. For all other states, we use geographic cost of labor as an input to develop market-driven ranges for our roles, and as such, each location where we hire may have a different range. Benefits: Vantor offers a competitive total rewards package that goes beyond the standard, including a robust 401(k) with company match, mental health resources, and unique perks like student loan repayment assistance, adoption reimbursement and pet insurance to support all aspects of your life. You can find more information on our benefits at: Additionally, this position is incentive eligible with a target based on contribution, company performance, and/or individual results achieved; the specific incentive plan and target amount will be determined based on the role and breadth of contributions. The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire. If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain reposted until a qualified candidate has been identified for hire. The date of posting can be found on Vantor's Career page at the top of each job posting. To apply, submit your application via Vantor's Career page. EEO Policy: Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.
AHEAD
Libertyville, Illinois
Job Description Job Description AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. Troubleshoot, diagnose, and repair individual computer system components, completed computer systems, network equipment, and other non-compute hardware. To follow the desired outcome of the server, components, or other hardware by setting up repair orders to carry out the required actions and capturing information with high detail. Duties/Responsibilities Troubleshoot and diagnose defective hardware in computer systems. Follow reset instructions for edge/accessory hardware (i.e. POS systems, network switches, tablets). Document detailed notes of troubleshooting steps and resolutions. Manage and adjust inventory for returned components and/or replacement parts. Generate repair orders to carry out the requested outcomes for systems or components, including shipping and stocking. Perform inventory transactions for stocking or corrective action reasoning. Report defects identified by end users or shipping carriers on systems or components returned to AHEAD. Assist in preventative/corrective processes and their evolution. Provide the manufacturing teams with system diagnoses and fully functional systems when needed, unless otherwise noted. Provide information to the documentation team on any relevant updates for returned systems. Assist the support team in testing and reviewing returned systems and components. Work with the support team on incident disposition and resolution for unknown or unexpected returns. Collaborate with the engineering team on troubleshooting resolutions beyond our scope. Work with the quality team on recurring issues and/or corrective actions. Contribute to the team by accomplishing necessary tasks as needed. Education and Experience Minimum Required: A high school diploma or GED, or an additional three years of related on-the-job experience. 3-5 years of experience in a computer hardware diagnostics environment. Preferred: Certifications in relevant hardware technologies (e.g., CompTIA Certifications, Dell EMC, HP, IBM). Familiarity with inventory management processes. Experience with order entry systems. Knowledge, Skills, Abilities Strong knowledge of server components and architecture. Experience working with both Windows and Linux-based operating systems. Solid understanding of computer networking principles. Strong communication skills, both verbal and written. Ability to work independently and as part of a team. Ability to manage complex situations. Problem resolution skills. Demonstrate persistence and patience in problem-solving. Physical Requirements The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, in accordance with the Americans with Disabilities Act (ADA), the Family Medical Leave Act (FMLA), and other applicable federal, state, and local laws. Performance of Essential Functions: Ability to safely and effectively perform all essential job functions listed herein while meeting established productivity and quality standards. Attendance: Ability to maintain regular and predictable attendance, consistent with ADA, FMLA, and other applicable requirements. Includes ability to safely and reliability travel to and from an office and/or client work site, as required. Work Environment: Ability to perform job duties at customer sites or in data center environments which may include: Standing, walking, bending, and lifting or moving equipment weight up to fifty (50) pounds. Working in areas with fluctuating temperatures, including warm and cold environments, both indoors and outdoors. Exposure to production environments that may include higher noise levels, bright lighting, and varying airflow. The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits for additional details. Use of AI: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at . You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Job Description Job Description AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. Troubleshoot, diagnose, and repair individual computer system components, completed computer systems, network equipment, and other non-compute hardware. To follow the desired outcome of the server, components, or other hardware by setting up repair orders to carry out the required actions and capturing information with high detail. Duties/Responsibilities Troubleshoot and diagnose defective hardware in computer systems. Follow reset instructions for edge/accessory hardware (i.e. POS systems, network switches, tablets). Document detailed notes of troubleshooting steps and resolutions. Manage and adjust inventory for returned components and/or replacement parts. Generate repair orders to carry out the requested outcomes for systems or components, including shipping and stocking. Perform inventory transactions for stocking or corrective action reasoning. Report defects identified by end users or shipping carriers on systems or components returned to AHEAD. Assist in preventative/corrective processes and their evolution. Provide the manufacturing teams with system diagnoses and fully functional systems when needed, unless otherwise noted. Provide information to the documentation team on any relevant updates for returned systems. Assist the support team in testing and reviewing returned systems and components. Work with the support team on incident disposition and resolution for unknown or unexpected returns. Collaborate with the engineering team on troubleshooting resolutions beyond our scope. Work with the quality team on recurring issues and/or corrective actions. Contribute to the team by accomplishing necessary tasks as needed. Education and Experience Minimum Required: A high school diploma or GED, or an additional three years of related on-the-job experience. 3-5 years of experience in a computer hardware diagnostics environment. Preferred: Certifications in relevant hardware technologies (e.g., CompTIA Certifications, Dell EMC, HP, IBM). Familiarity with inventory management processes. Experience with order entry systems. Knowledge, Skills, Abilities Strong knowledge of server components and architecture. Experience working with both Windows and Linux-based operating systems. Solid understanding of computer networking principles. Strong communication skills, both verbal and written. Ability to work independently and as part of a team. Ability to manage complex situations. Problem resolution skills. Demonstrate persistence and patience in problem-solving. Physical Requirements The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, in accordance with the Americans with Disabilities Act (ADA), the Family Medical Leave Act (FMLA), and other applicable federal, state, and local laws. Performance of Essential Functions: Ability to safely and effectively perform all essential job functions listed herein while meeting established productivity and quality standards. Attendance: Ability to maintain regular and predictable attendance, consistent with ADA, FMLA, and other applicable requirements. Includes ability to safely and reliability travel to and from an office and/or client work site, as required. Work Environment: Ability to perform job duties at customer sites or in data center environments which may include: Standing, walking, bending, and lifting or moving equipment weight up to fifty (50) pounds. Working in areas with fluctuating temperatures, including warm and cold environments, both indoors and outdoors. Exposure to production environments that may include higher noise levels, bright lighting, and varying airflow. The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits for additional details. Use of AI: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at . You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.