Job Description Job Description: Azzurro HD is seeking a practical, process-oriented team member to support live broadcast video workflows, networking, IT systems, virtualization, cloud services, and security. This is a broad, hands-on role for someone with solid computer and networking fundamentals who wants to grow across broadcast technology and infrastructure.Prior broadcast, streaming, or video experience is a significant advantage. Our video runs over IP and baseband networks, and someone who already understands signal paths, encoders, and transport protocols will get productive far faster. That said, this is an entry-level role - we provide training on specialized systems, and a strong foundation in Windows systems and IP networking paired with genuine curiosity about broadcast is also a path in.You should be comfortable troubleshooting Windows systems, understand the basics of IP networking, communicate clearly, and follow problems through to resolution. Programming is not required; scripting for routine automation is a plus.Because we are a small team, the work spans multiple areas and offers real ownership. We value curiosity, careful testing, and clear documentation. We are looking for someone dependable, self-motivated, and eager to learn - not someone who already knows every platform or product listed below. Our Environment We support live video contribution, transport, and distribution for major television broadcast networks - including ESPN, NFL Network, Fox Sports, and NBC Sports - as well as government and university clients.Our broadcast environment spans IP and baseband networks. Workflows use streaming protocols such as SRT (Secure Reliable Transport), RTMP, RTP/UDP, WebRTC, and MPEG transport streams (MPEG-TS), with streaming formats including HLS and DASH. Video systems include encoders, decoders, transcoders, streaming servers, and monitoring tools, along with connections between traditional broadcast equipment and IP-based systems - SDI and NDI workflows included. Knowledge of Dante and SMPTE 2110 is a plus, as is the ability to read and draft engineering drawings using modern CAD software.Behind that sits a hybrid IT setup: virtualized server infrastructure running on-premises across two sites, managed through Microsoft cloud services. Identity and access are built on Microsoft Entra ID rather than traditional on-premises Active Directory, with remote access handled through modern Zero Trust tooling instead of a conventional VPN. We also run networked video devices and GPU-equipped workstations. You do not need prior experience with every piece of this. You do need the curiosity to learn it and the discipline to document it as you go. Key Responsibilities Broadcast video and media systemsSupport video contribution, transmission, and distribution workflows over IP and baseband networks.Help configure and troubleshoot encoders, decoders, transcoders, streaming servers, and video monitoring tools. Specific equipment you will receive training on may include Haivision SRT Gateway, Makito X/X4, NetInsight, Ross, RTS, Riedel, Symetrix, Evertz, Blackmagic, and more.Help set up and optimize streaming workflows using SRT, RTMP, RTP/UDP, WebRTC, and MPEG-TS.Help test video paths from source to destination and identify issues affecting signal quality, continuity, or delivery.Learn how bitrate, resolution, frame rate, codecs, latency, jitter, and packet loss affect video quality and reliability.Support workflows connecting traditional broadcast equipment and signals, such as SDI, with IP-based video systems, including NDI where applicable.Read and help draft engineering drawings and wire run sheets.Document video workflow configurations, test results, troubleshooting steps, and corrective actions. NetworkingAssist with troubleshooting network conditions that affect video transport, including bandwidth, latency, jitter, packet loss, routing, multicast, and quality of service (QoS).Help diagnose network connectivity, routing, and protocol issues involving routers, switches, firewalls, and other network equipment.Help configure and support networked media devices, IP cameras, and other specialized equipment.Support secure remote access and Zero Trust connectivity for staff across multiple locations. Systems and virtualizationAssist with the setup, support, and troubleshooting of computers, servers, cloud services, network storage, and related IT systems.Create, deploy, configure, maintain, and back up virtual machines using Hyper-V and VMware.Monitor virtual machine and host health, troubleshoot virtualization issues, and assist with recovery or restoration when needed.Help maintain backup and disaster recovery processes, including replication between sites, and participate in periodic restore testing.Help set up and maintain GPU-equipped workstations and servers, including hardware, drivers, and monitoring. Cloud, identity, and endpoint managementSupport Microsoft 365 administration and maintenance, including relevant services across the Microsoft 365 suite.Assist with Microsoft Entra ID administration, including user and group management, multi-factor authentication, access policies, and licensing.Assist with cloud environments such as Microsoft Azure and Amazon Web Services (AWS), including hybrid management tooling that brings on-premises servers under cloud management.Help manage and secure endpoints through mobile device management (MDM) and endpoint security tooling. Maintenance, monitoring, and securityMaintain software and systems by coordinating updates, patches, version upgrades, and routine maintenance for endpoints, servers, applications, and network equipment.Help assess updates before deployment, schedule and document maintenance, and verify that systems operate correctly afterward.Help monitor system availability and health, respond to alerts, and investigate underlying causes rather than only symptoms.Support day-to-day security practices, including patching, access reviews, endpoint protection, and follow-up on findings from security tooling. Testing and documentationSupport testing of systems, equipment, and operational workflows before and after deployments or changes.Create or follow test plans; record test steps, results, defects, and recommended next actions clearly and consistently.Help evaluate practical AI and LLM tools for appropriate use in company workflows, and document results and operating procedures.Write and maintain SOPs, troubleshooting guides, configuration records, and other technical documentation. This is a core part of the role, not an afterthought - good documentation lets a small team operate reliably.Communicate problems, risks, and potential solutions concisely to technical and operations staff.Track issues through resolution and help identify recurring problems, security concerns, and process improvements. GeneralWork with IT, networking, and operations team members to support reliable day-to-day service.Travel as needed to support company operations, installations, testing, or customer requirements. Required QualificationsWorking knowledge of computer systems and Windows Server environments.Understanding of IP networking, routing, and common network protocols.Basic understanding of user accounts, groups, and access permissions, including how identity and access management works conceptually through Microsoft 365, Entra ID, Active Directory, or similar systems.Ability to troubleshoot methodically, document findings, and explain technical issues in clear language.Strong written and verbal communication skills.Organized, dependable, and comfortable following and improving established processes.Self-motivated and able to work independently while collaborating with a team.Willingness and ability to travel as required. Preferred Qualifications We do not expect any one candidate to have all of these. Strength in several is what matters - and anything on the broadcast side goes a long way.Broadcast, streaming, and video transport - familiarity with broadcast, streaming, video production, or media technology generally; exposure to video contribution, transmission, or distribution over IP; SRT, RTMP, RTP/UDP, WebRTC, MPEG-TS, HLS, or DASH; encoders, decoders, transcoders, streaming servers, or video monitoring tools; how bitrate, resolution, frame rate, codecs, latency, jitter, and packet loss affect delivery; SDI or NDI workflows; Dante or SMPTE 2110; reading or drafting engineering drawings, wire run sheets, or CAD.Infrastructure and networking - TCP/IP, DNS, DHCP, VLANs, routing, and network troubleshooting; Windows and/or Linux systems, routers, switches, firewalls; Hyper-V and/or VMware; backup and disaster recovery platforms including replication and restore testing; Zero Trust network access (ZTNA); system monitoring and alerting tools; GPU-equipped workstations or servers, including hardware setup, drivers, monitoring, or troubleshooting.Microsoft and cloud - Microsoft 365 administration; Entra ID (formerly Azure AD) including users, groups, MFA, and Conditional Access; Azure or AWS; endpoint management through Intune or comparable MDM; cloud-based patch and update management.Applications, scripting, and security - IIS, databases (SQL Server or similar), or Docker; PowerShell or similar scripting for routine automation (software development experience is not required); general cybersecurity awareness and good security habits, though deep security specialization is not required - we want someone who thinks carefully about access, patching, and risk, not a dedicated security engineer; exposure to endpoint protection or detection and response (EDR) tools, application allow listing, password management platforms, or vulnerability scanning; software maintenance, patch management, system upgrades, or vulnerability remediation.Process and domain - operational, software, hardware . click apply for full job details
11/12/2026
Full time
Job Description Job Description: Azzurro HD is seeking a practical, process-oriented team member to support live broadcast video workflows, networking, IT systems, virtualization, cloud services, and security. This is a broad, hands-on role for someone with solid computer and networking fundamentals who wants to grow across broadcast technology and infrastructure.Prior broadcast, streaming, or video experience is a significant advantage. Our video runs over IP and baseband networks, and someone who already understands signal paths, encoders, and transport protocols will get productive far faster. That said, this is an entry-level role - we provide training on specialized systems, and a strong foundation in Windows systems and IP networking paired with genuine curiosity about broadcast is also a path in.You should be comfortable troubleshooting Windows systems, understand the basics of IP networking, communicate clearly, and follow problems through to resolution. Programming is not required; scripting for routine automation is a plus.Because we are a small team, the work spans multiple areas and offers real ownership. We value curiosity, careful testing, and clear documentation. We are looking for someone dependable, self-motivated, and eager to learn - not someone who already knows every platform or product listed below. Our Environment We support live video contribution, transport, and distribution for major television broadcast networks - including ESPN, NFL Network, Fox Sports, and NBC Sports - as well as government and university clients.Our broadcast environment spans IP and baseband networks. Workflows use streaming protocols such as SRT (Secure Reliable Transport), RTMP, RTP/UDP, WebRTC, and MPEG transport streams (MPEG-TS), with streaming formats including HLS and DASH. Video systems include encoders, decoders, transcoders, streaming servers, and monitoring tools, along with connections between traditional broadcast equipment and IP-based systems - SDI and NDI workflows included. Knowledge of Dante and SMPTE 2110 is a plus, as is the ability to read and draft engineering drawings using modern CAD software.Behind that sits a hybrid IT setup: virtualized server infrastructure running on-premises across two sites, managed through Microsoft cloud services. Identity and access are built on Microsoft Entra ID rather than traditional on-premises Active Directory, with remote access handled through modern Zero Trust tooling instead of a conventional VPN. We also run networked video devices and GPU-equipped workstations. You do not need prior experience with every piece of this. You do need the curiosity to learn it and the discipline to document it as you go. Key Responsibilities Broadcast video and media systemsSupport video contribution, transmission, and distribution workflows over IP and baseband networks.Help configure and troubleshoot encoders, decoders, transcoders, streaming servers, and video monitoring tools. Specific equipment you will receive training on may include Haivision SRT Gateway, Makito X/X4, NetInsight, Ross, RTS, Riedel, Symetrix, Evertz, Blackmagic, and more.Help set up and optimize streaming workflows using SRT, RTMP, RTP/UDP, WebRTC, and MPEG-TS.Help test video paths from source to destination and identify issues affecting signal quality, continuity, or delivery.Learn how bitrate, resolution, frame rate, codecs, latency, jitter, and packet loss affect video quality and reliability.Support workflows connecting traditional broadcast equipment and signals, such as SDI, with IP-based video systems, including NDI where applicable.Read and help draft engineering drawings and wire run sheets.Document video workflow configurations, test results, troubleshooting steps, and corrective actions. NetworkingAssist with troubleshooting network conditions that affect video transport, including bandwidth, latency, jitter, packet loss, routing, multicast, and quality of service (QoS).Help diagnose network connectivity, routing, and protocol issues involving routers, switches, firewalls, and other network equipment.Help configure and support networked media devices, IP cameras, and other specialized equipment.Support secure remote access and Zero Trust connectivity for staff across multiple locations. Systems and virtualizationAssist with the setup, support, and troubleshooting of computers, servers, cloud services, network storage, and related IT systems.Create, deploy, configure, maintain, and back up virtual machines using Hyper-V and VMware.Monitor virtual machine and host health, troubleshoot virtualization issues, and assist with recovery or restoration when needed.Help maintain backup and disaster recovery processes, including replication between sites, and participate in periodic restore testing.Help set up and maintain GPU-equipped workstations and servers, including hardware, drivers, and monitoring. Cloud, identity, and endpoint managementSupport Microsoft 365 administration and maintenance, including relevant services across the Microsoft 365 suite.Assist with Microsoft Entra ID administration, including user and group management, multi-factor authentication, access policies, and licensing.Assist with cloud environments such as Microsoft Azure and Amazon Web Services (AWS), including hybrid management tooling that brings on-premises servers under cloud management.Help manage and secure endpoints through mobile device management (MDM) and endpoint security tooling. Maintenance, monitoring, and securityMaintain software and systems by coordinating updates, patches, version upgrades, and routine maintenance for endpoints, servers, applications, and network equipment.Help assess updates before deployment, schedule and document maintenance, and verify that systems operate correctly afterward.Help monitor system availability and health, respond to alerts, and investigate underlying causes rather than only symptoms.Support day-to-day security practices, including patching, access reviews, endpoint protection, and follow-up on findings from security tooling. Testing and documentationSupport testing of systems, equipment, and operational workflows before and after deployments or changes.Create or follow test plans; record test steps, results, defects, and recommended next actions clearly and consistently.Help evaluate practical AI and LLM tools for appropriate use in company workflows, and document results and operating procedures.Write and maintain SOPs, troubleshooting guides, configuration records, and other technical documentation. This is a core part of the role, not an afterthought - good documentation lets a small team operate reliably.Communicate problems, risks, and potential solutions concisely to technical and operations staff.Track issues through resolution and help identify recurring problems, security concerns, and process improvements. GeneralWork with IT, networking, and operations team members to support reliable day-to-day service.Travel as needed to support company operations, installations, testing, or customer requirements. Required QualificationsWorking knowledge of computer systems and Windows Server environments.Understanding of IP networking, routing, and common network protocols.Basic understanding of user accounts, groups, and access permissions, including how identity and access management works conceptually through Microsoft 365, Entra ID, Active Directory, or similar systems.Ability to troubleshoot methodically, document findings, and explain technical issues in clear language.Strong written and verbal communication skills.Organized, dependable, and comfortable following and improving established processes.Self-motivated and able to work independently while collaborating with a team.Willingness and ability to travel as required. Preferred Qualifications We do not expect any one candidate to have all of these. Strength in several is what matters - and anything on the broadcast side goes a long way.Broadcast, streaming, and video transport - familiarity with broadcast, streaming, video production, or media technology generally; exposure to video contribution, transmission, or distribution over IP; SRT, RTMP, RTP/UDP, WebRTC, MPEG-TS, HLS, or DASH; encoders, decoders, transcoders, streaming servers, or video monitoring tools; how bitrate, resolution, frame rate, codecs, latency, jitter, and packet loss affect delivery; SDI or NDI workflows; Dante or SMPTE 2110; reading or drafting engineering drawings, wire run sheets, or CAD.Infrastructure and networking - TCP/IP, DNS, DHCP, VLANs, routing, and network troubleshooting; Windows and/or Linux systems, routers, switches, firewalls; Hyper-V and/or VMware; backup and disaster recovery platforms including replication and restore testing; Zero Trust network access (ZTNA); system monitoring and alerting tools; GPU-equipped workstations or servers, including hardware setup, drivers, monitoring, or troubleshooting.Microsoft and cloud - Microsoft 365 administration; Entra ID (formerly Azure AD) including users, groups, MFA, and Conditional Access; Azure or AWS; endpoint management through Intune or comparable MDM; cloud-based patch and update management.Applications, scripting, and security - IIS, databases (SQL Server or similar), or Docker; PowerShell or similar scripting for routine automation (software development experience is not required); general cybersecurity awareness and good security habits, though deep security specialization is not required - we want someone who thinks carefully about access, patching, and risk, not a dedicated security engineer; exposure to endpoint protection or detection and response (EDR) tools, application allow listing, password management platforms, or vulnerability scanning; software maintenance, patch management, system upgrades, or vulnerability remediation.Process and domain - operational, software, hardware . click apply for full job details
This job is with HP, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Specialist - Workstation Description - The Advanced Compute Solutions (ACS) Sales Specialist plays a vital role in helping new and existing customers discover and benefit from ACS. You will use your sales expertise and industry knowledge to build strong relationships, identify opportunities, and support customers throughout their journey. This position focuses on expanding our customer base, advancing the ACS sales pipeline, fostering long-term customer relationships, and supporting account managers in delivering outstanding results. ACS is a key division within HP focused on driving innovation for the future of work. Its mission is to deliver high-performance computing, enabling customers to tackle complex workloads and emerging technologies efficiently. Key Responsibilities Drive growth by acquiring new customers and expanding adoption of ACS products. Identify and pursue new ACS opportunities, while also expanding relationships with existing clients. Manage the sales process end-to-end, including building a strong pipeline, guiding product selection, pricing, and closing deals. Develop business use cases and provide expert support to sales teams. Achieve sales targets and contribute to higher customer quotations, diverse business, and increased contract-value renewals. Collaborate with customers, internal teams, and industry specialists. Stay ahead of the market by understanding ACS offerings and competitor strategies to position HP's solutions effectively. Build trusted, consultative relationships with clients, including senior executives, by understanding their industry-specific needs and challenges. Education & Experience Recommended: Bachelor's degree is preferred but not required. Minimum of 5 years of experience in sales or a similar role. Proven track record of achieving sales quotas and driving pipeline and business growth. Experience managing sales processes and building customer relationships. Strong understanding of market trends and ability to turn insights into business opportunities. Experience working with cross-functional teams and leading complex sales cycles Demonstrated expertise in consultative solution sales and customer relationship management Knowledge & Skills Deep understanding of Advanced Compute product segments. Ability to build consultative relationships with clients. Strong business acumen and strategic planning skills. Problem-solving and execution abilities. Effective communication and organizational skills. Adaptability and willingness to learn new technologies and business models. Familiarity with high-performance computing solutions and edge IT management is a plus. New Technology and AI : demonstrated curiosity and confidence in adopting emerging tools and technologies-especially AI-to improve sales performance, customer engagement, and productivity. The ability to quickly learn and apply digital solutions to drive smarter decisions and more personalized customer interactions. About HP HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world's largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today- we are eager to learn more about you! If you know a friend who may be a fit for the job please refer them. Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time. The on-target earnings (OTE) range for this role is $162,050 to $254,450 USD annually with a 60%/40% (salary/incentive) mix. There are additional opportunities for pay in the form of bonuses and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 13 paid holidays Additional flexible paid vacation and sick leave (US benefits overview ) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Sales Schedule - Full time Shift - No shift premium (United States of America) Travel - 25% Relocation - Yes Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: " Know Your Rights: Workplace Discrimination is Illegal "
11/12/2026
Full time
This job is with HP, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Specialist - Workstation Description - The Advanced Compute Solutions (ACS) Sales Specialist plays a vital role in helping new and existing customers discover and benefit from ACS. You will use your sales expertise and industry knowledge to build strong relationships, identify opportunities, and support customers throughout their journey. This position focuses on expanding our customer base, advancing the ACS sales pipeline, fostering long-term customer relationships, and supporting account managers in delivering outstanding results. ACS is a key division within HP focused on driving innovation for the future of work. Its mission is to deliver high-performance computing, enabling customers to tackle complex workloads and emerging technologies efficiently. Key Responsibilities Drive growth by acquiring new customers and expanding adoption of ACS products. Identify and pursue new ACS opportunities, while also expanding relationships with existing clients. Manage the sales process end-to-end, including building a strong pipeline, guiding product selection, pricing, and closing deals. Develop business use cases and provide expert support to sales teams. Achieve sales targets and contribute to higher customer quotations, diverse business, and increased contract-value renewals. Collaborate with customers, internal teams, and industry specialists. Stay ahead of the market by understanding ACS offerings and competitor strategies to position HP's solutions effectively. Build trusted, consultative relationships with clients, including senior executives, by understanding their industry-specific needs and challenges. Education & Experience Recommended: Bachelor's degree is preferred but not required. Minimum of 5 years of experience in sales or a similar role. Proven track record of achieving sales quotas and driving pipeline and business growth. Experience managing sales processes and building customer relationships. Strong understanding of market trends and ability to turn insights into business opportunities. Experience working with cross-functional teams and leading complex sales cycles Demonstrated expertise in consultative solution sales and customer relationship management Knowledge & Skills Deep understanding of Advanced Compute product segments. Ability to build consultative relationships with clients. Strong business acumen and strategic planning skills. Problem-solving and execution abilities. Effective communication and organizational skills. Adaptability and willingness to learn new technologies and business models. Familiarity with high-performance computing solutions and edge IT management is a plus. New Technology and AI : demonstrated curiosity and confidence in adopting emerging tools and technologies-especially AI-to improve sales performance, customer engagement, and productivity. The ability to quickly learn and apply digital solutions to drive smarter decisions and more personalized customer interactions. About HP HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world's largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today- we are eager to learn more about you! If you know a friend who may be a fit for the job please refer them. Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time. The on-target earnings (OTE) range for this role is $162,050 to $254,450 USD annually with a 60%/40% (salary/incentive) mix. There are additional opportunities for pay in the form of bonuses and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 13 paid holidays Additional flexible paid vacation and sick leave (US benefits overview ) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Sales Schedule - Full time Shift - No shift premium (United States of America) Travel - 25% Relocation - Yes Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: " Know Your Rights: Workplace Discrimination is Illegal "
Job Description Job Description Job Title: Systems Support Specialist Location: Adair, Oklahoma Type: Direct Hire Compensation: $50,000.00 to $70,000.00 Work Model: Onsite - onsite Hours: 40.0 Security Clearance: (not specified) Overview System One has an exciting opportunity for a technical specialist with focus in ERP systems support. This is a stable, well-established organization located in Northeastern Oklahoma offering benefits and an excellent work environment. Qualified individuals will need to possess at least 3 years of experience in supporting ERP systems and providing desktop, technical support to internal customers. Responsibilities Provide general IT technical and administrative support, including troubleshooting desktops and printers, workstation setup, RDS server/VPN maintenance, internet and phone connectivity, software updates, and software-related inquiries. Support the company's ERP system (Sage 300), including creating inventory part numbers, maintaining customer price lists, troubleshooting plant accounting, and modifying reports. Assist with company and GLIPM webstores, troubleshooting, data organization, posting updates, marketing, and adjustments. Help identify, convert, and train on automated processes within the ERP system, creating SOP documentation as needed. Provide manufacturing accounting and inventory support, including data entry, file management, raw material transfer, and cycle counts. Document procedures for IT administration, accounting, and order processing; recommend system updates for efficiency. Prepare analytical reports on inventory, purchasing, sales, and trends upon request. Perform other duties as assigned by the CFO. Responsibility details include working with ERP systems from a manufacturing perspective, with experience in modules such as order entry, shipping, invoicing, AR, AP, and inventory control. Candidates with ERP system migration experience, particularly with Microsoft Dynamics 365 or Sage X3, are preferred, especially as the company plans to transition from Sage 300 to these systems. Experience with webstore maintenance and system support is highly valued. Preliminary Qualifications Associate's Degree in information technology, computer science, information systems, business analytics, or data science 3-5 years of experience in IT helpdesk or system support role Must have direct experience using ERP systems Preferred: experience with Microsoft Dynamics 365 or Sage X3 Preferred: ERP system migration or implementation experience Experience with webstore maintenance Technical Competencies Required: ERP Proficiency: Understanding of ERP concepts including inventory management, order processing, and manufacturing modules. General IT Support: Troubleshooting network issues, user access/permissions, and hardware setup. Preferred: Database/SQL Skills: Proficiency in SQL for troubleshooting, queries, and data migration. System Integration: Knowledge of data movement between systems via APIs or ODBC. E-Commerce/Webstore Management: Interface with Webstores for inventory sync, order download, and customer data. Project & Analytical Requirements Data Integrity & Cleaning: Ensuring accurate and clean data during ERP migration. Software Troubleshooting: Identifying root causes of errors beyond immediate fixes. Workflow Mapping: Document current manual processes to replicate or improve during ERP setup. Soft Skills Required End-User Empathy: Maintain professionalism and patience when assisting frustrated users. Process Discipline: Follow protocols to maintain system stability. Communication: Explain technical issues to non-technical users and liaise with ERP vendors. Initiative: Self-motivated and willing to learn new areas. Flexibility: Willing to work after hours or on weekends if necessary. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic, veteran, marital, or any other characteristic protected by applicable law. Ref: Tulsa
11/12/2026
Full time
Job Description Job Description Job Title: Systems Support Specialist Location: Adair, Oklahoma Type: Direct Hire Compensation: $50,000.00 to $70,000.00 Work Model: Onsite - onsite Hours: 40.0 Security Clearance: (not specified) Overview System One has an exciting opportunity for a technical specialist with focus in ERP systems support. This is a stable, well-established organization located in Northeastern Oklahoma offering benefits and an excellent work environment. Qualified individuals will need to possess at least 3 years of experience in supporting ERP systems and providing desktop, technical support to internal customers. Responsibilities Provide general IT technical and administrative support, including troubleshooting desktops and printers, workstation setup, RDS server/VPN maintenance, internet and phone connectivity, software updates, and software-related inquiries. Support the company's ERP system (Sage 300), including creating inventory part numbers, maintaining customer price lists, troubleshooting plant accounting, and modifying reports. Assist with company and GLIPM webstores, troubleshooting, data organization, posting updates, marketing, and adjustments. Help identify, convert, and train on automated processes within the ERP system, creating SOP documentation as needed. Provide manufacturing accounting and inventory support, including data entry, file management, raw material transfer, and cycle counts. Document procedures for IT administration, accounting, and order processing; recommend system updates for efficiency. Prepare analytical reports on inventory, purchasing, sales, and trends upon request. Perform other duties as assigned by the CFO. Responsibility details include working with ERP systems from a manufacturing perspective, with experience in modules such as order entry, shipping, invoicing, AR, AP, and inventory control. Candidates with ERP system migration experience, particularly with Microsoft Dynamics 365 or Sage X3, are preferred, especially as the company plans to transition from Sage 300 to these systems. Experience with webstore maintenance and system support is highly valued. Preliminary Qualifications Associate's Degree in information technology, computer science, information systems, business analytics, or data science 3-5 years of experience in IT helpdesk or system support role Must have direct experience using ERP systems Preferred: experience with Microsoft Dynamics 365 or Sage X3 Preferred: ERP system migration or implementation experience Experience with webstore maintenance Technical Competencies Required: ERP Proficiency: Understanding of ERP concepts including inventory management, order processing, and manufacturing modules. General IT Support: Troubleshooting network issues, user access/permissions, and hardware setup. Preferred: Database/SQL Skills: Proficiency in SQL for troubleshooting, queries, and data migration. System Integration: Knowledge of data movement between systems via APIs or ODBC. E-Commerce/Webstore Management: Interface with Webstores for inventory sync, order download, and customer data. Project & Analytical Requirements Data Integrity & Cleaning: Ensuring accurate and clean data during ERP migration. Software Troubleshooting: Identifying root causes of errors beyond immediate fixes. Workflow Mapping: Document current manual processes to replicate or improve during ERP setup. Soft Skills Required End-User Empathy: Maintain professionalism and patience when assisting frustrated users. Process Discipline: Follow protocols to maintain system stability. Communication: Explain technical issues to non-technical users and liaise with ERP vendors. Initiative: Self-motivated and willing to learn new areas. Flexibility: Willing to work after hours or on weekends if necessary. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic, veteran, marital, or any other characteristic protected by applicable law. Ref: Tulsa
Job Description Job Description About Us AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future. AGE Solutions is seeking an experienced Information Technology Subject Matter Expert (IT SME) - Enterprise Storage & Backup to support our DoD customer. This position provides senior-level technical expertise, leadership, and advisory support for enterprise storage, backup, recovery, and data protection infrastructure supporting mission-critical DoD environments. The IT SME will provide hands-on technical leadership across enterprise SAN, NAS, object storage, backup, recovery, and cloud storage environments. The successful candidate will have extensive experience designing, implementing, integrating, troubleshooting, securing, and sustaining enterprise storage and data protection solutions. Responsibilities Include: Provide senior-level technical leadership and advisory support for enterprise storage, backup, recovery, and data protection infrastructure. Design, architect, deploy, configure, integrate, and sustain enterprise storage arrays, SAN/NAS environments, storage fabrics, and backup solutions. Administer and troubleshoot enterprise storage technologies, including Fibre Channel zoning, iSCSI, FCoE, HBA/CNA technologies, storage controllers, LUNs, RAID, NAS, and hierarchical storage systems. Support enterprise storage and data protection platforms, including NetApp, Pure Storage, Cohesity DataProtect, NetBackup, and Brocade Fibre Channel switching. Design and maintain disaster recovery, backup, replication, restoration, and business continuity solutions for mission-critical systems. Support cloud-based storage and backup solutions across AWS, Microsoft Azure, and OCI environments. Troubleshoot complex storage performance, connectivity, replication, and backup failures; perform root-cause analysis and implement corrective actions. Implement storage security controls, including encryption, data immutability, ransomware mitigation, access controls, and secure data protection practices. Apply and support DISA STIGs, IAVAs, and DoD cybersecurity requirements applicable to enterprise storage and backup infrastructure. Support Windows and RHEL systems with storage presentation, volume management, multipathing (MPIO), and backup agent configuration. Support backup and restoration requirements for Oracle, Microsoft SQL Server, and other enterprise database environments. Develop and maintain automation using PowerShell, Python, Bash, and related technologies for storage provisioning, capacity management, backup scheduling, monitoring, and routine administration. Integrate storage and data protection capabilities into automated provisioning and Infrastructure-as-Code (IaC) workflows where applicable. Lead storage and data protection initiatives through planning, design, implementation, data migration, transition, and sustainment phases. Prepare and maintain technical documentation, including architecture documentation, project plans, status reports, disaster recovery runbooks, procedures, job guides, and system documentation. Provide technical guidance and mentorship to engineers and administrators while coordinating activities across Government, contractor, and vendor teams. Communicate complex technical issues, risks, recommendations, and solutions to technical and non-technical stakeholders. Required Skills, Qualifications and Experience: Security Clearance: Must have and maintain a current DoD Top Secret clearance. Experience: Five (5) years of hands-on experience managing enterprise SAN environments, including Fibre Channel zoning, iSCSI, FCoE, HBA/CNA, storage controllers, LUNs, RAID, NAS/file sharing, hierarchical storage, and enterprise backup/restore technologies. Five (5) years of hands-on experience supporting Department of Defense (DoD) IT systems. Two (2) years of experience in an advisory or managerial position supporting DoD or Federal enterprise infrastructure, including evaluating and integrating enterprise-level storage and backup technologies. Three (3) years of experience designing, architecting, deploying, and managing enterprise storage arrays, storage topologies, and disaster recovery/backup solutions. Certifications: Must possess and maintain (1) current DoD 8140/8570-compliant IAT Level II Acceptable certifications include: CompTIA Security+ CE, CompTIA CySA+, GIAC Security Essentials (GSEC), GIAC Global Industrial Cyber Security Professional (GICSP), Cisco Certified Network Associate (CCNA), ISC2 Systems Security Certified Practitioner (SSCP). Must possess and maintain (1) current Computing Environment Certification from the following: AWS Certified Solutions Architect - Professional, Microsoft Certified: Azure Solutions Architect Expert, Dell Certified Associate - Information Storage and Management, NetApp Certified Data Administrator (ONTAP), NetApp Certified Hybrid Cloud Administrator, NetApp Certified Hybrid Cloud Architect, NetApp Certified Implementation Engineer - SAN Specialist (ONTAP), NetApp Certified Hybrid Cloud Implementation Engineer, Cohesity Certified Protection Associate - DataProtect, Cohesity Certified Protection Professional - NetBackup Skills and Knowledge: Demonstrated experience with enterprise storage and backup technologies such as NetApp, Pure Storage, Cohesity, NetBackup, and Brocade. Strong knowledge of storage networking technologies and protocols, including Fibre Channel, iSCSI, FCoE, NFS, SMB/CIFS, and dedicated backup/replication networks. Experience administering enterprise storage and backup solutions in Windows and RHEL/Linux environments. Experience supporting data protection, backup, and restoration for Oracle, SQL Server, and other enterprise database platforms. Experience with storage security, ransomware protection, immutable backups, encryption, vulnerability remediation, and DISA STIG/IAVA compliance. Experience using scripting and automation technologies such as PowerShell, Python, and Bash. Demonstrated ability to lead technical teams and enterprise infrastructure initiatives. Strong written and verbal communication skills with the ability to communicate technical concepts to technical and non-technical audiences. Extensive experience supporting enterprise storage and backup infrastructure within DLA or other DoD environments. Experience with AWS S3/Glacier, Microsoft Azure Blob Storage/Azure Backup, and OCI storage services. Experience designing and supporting dedicated storage, backup, and replication networks. Experience leading enterprise storage migrations and technology refresh initiatives. Knowledge of data protection architecture, ransomware recovery, immutable storage, encryption, and disaster recovery strategies. Experience supporting security assessments, vulnerability remediation, STIG compliance, and Government audits. Experience integrating storage and backup capabilities with Infrastructure-as-Code (IaC), automated provisioning, and DevSecOps workflows. Demonstrated ability to independently analyze complex technical problems, determine root cause, recommend solutions, and communicate technical risk to management. Work Environment and Physical Demand: Work is primarily performed in a professional office, data center, and secure Government facility environment. The position requires prolonged periods of sitting and working at a computer workstation, with occasional standing and walking throughout the workday. Must be able to operate standard computer, network, storage, and data center equipment. May occasionally be required to work in data center environments with elevated noise levels, controlled temperatures, raised floors, and confined equipment areas. Must be able to bend, reach, kneel, crouch, and work around or behind equipment racks when supporting installation, troubleshooting, or maintenance activities. Must be able to lift, carry, push, or move equipment weighing up to 25 pounds independently and heavier equipment with appropriate assistance. Requires sufficient manual dexterity to connect cables, install or remove hardware components, and perform other equipment-related tasks. May require occasional after-hours, weekend, or on-call support to address system outages, maintenance activities, upgrades, migrations, or other mission-critical requirements. Must be able to work effectively in secure environments and comply with applicable Government facility, information security, and safety requirements. Occasional travel may be required to support customer facilities, system installations, migrations, or other program requirements. The projected salary range for this position is $130,000+ annually. Final compensation will be determined based on factors including years of relevant experience, active security clearance level, certifications, technical skillset, contract requirements, and overall qualifications. At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person . click apply for full job details
11/12/2026
Full time
Job Description Job Description About Us AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future. AGE Solutions is seeking an experienced Information Technology Subject Matter Expert (IT SME) - Enterprise Storage & Backup to support our DoD customer. This position provides senior-level technical expertise, leadership, and advisory support for enterprise storage, backup, recovery, and data protection infrastructure supporting mission-critical DoD environments. The IT SME will provide hands-on technical leadership across enterprise SAN, NAS, object storage, backup, recovery, and cloud storage environments. The successful candidate will have extensive experience designing, implementing, integrating, troubleshooting, securing, and sustaining enterprise storage and data protection solutions. Responsibilities Include: Provide senior-level technical leadership and advisory support for enterprise storage, backup, recovery, and data protection infrastructure. Design, architect, deploy, configure, integrate, and sustain enterprise storage arrays, SAN/NAS environments, storage fabrics, and backup solutions. Administer and troubleshoot enterprise storage technologies, including Fibre Channel zoning, iSCSI, FCoE, HBA/CNA technologies, storage controllers, LUNs, RAID, NAS, and hierarchical storage systems. Support enterprise storage and data protection platforms, including NetApp, Pure Storage, Cohesity DataProtect, NetBackup, and Brocade Fibre Channel switching. Design and maintain disaster recovery, backup, replication, restoration, and business continuity solutions for mission-critical systems. Support cloud-based storage and backup solutions across AWS, Microsoft Azure, and OCI environments. Troubleshoot complex storage performance, connectivity, replication, and backup failures; perform root-cause analysis and implement corrective actions. Implement storage security controls, including encryption, data immutability, ransomware mitigation, access controls, and secure data protection practices. Apply and support DISA STIGs, IAVAs, and DoD cybersecurity requirements applicable to enterprise storage and backup infrastructure. Support Windows and RHEL systems with storage presentation, volume management, multipathing (MPIO), and backup agent configuration. Support backup and restoration requirements for Oracle, Microsoft SQL Server, and other enterprise database environments. Develop and maintain automation using PowerShell, Python, Bash, and related technologies for storage provisioning, capacity management, backup scheduling, monitoring, and routine administration. Integrate storage and data protection capabilities into automated provisioning and Infrastructure-as-Code (IaC) workflows where applicable. Lead storage and data protection initiatives through planning, design, implementation, data migration, transition, and sustainment phases. Prepare and maintain technical documentation, including architecture documentation, project plans, status reports, disaster recovery runbooks, procedures, job guides, and system documentation. Provide technical guidance and mentorship to engineers and administrators while coordinating activities across Government, contractor, and vendor teams. Communicate complex technical issues, risks, recommendations, and solutions to technical and non-technical stakeholders. Required Skills, Qualifications and Experience: Security Clearance: Must have and maintain a current DoD Top Secret clearance. Experience: Five (5) years of hands-on experience managing enterprise SAN environments, including Fibre Channel zoning, iSCSI, FCoE, HBA/CNA, storage controllers, LUNs, RAID, NAS/file sharing, hierarchical storage, and enterprise backup/restore technologies. Five (5) years of hands-on experience supporting Department of Defense (DoD) IT systems. Two (2) years of experience in an advisory or managerial position supporting DoD or Federal enterprise infrastructure, including evaluating and integrating enterprise-level storage and backup technologies. Three (3) years of experience designing, architecting, deploying, and managing enterprise storage arrays, storage topologies, and disaster recovery/backup solutions. Certifications: Must possess and maintain (1) current DoD 8140/8570-compliant IAT Level II Acceptable certifications include: CompTIA Security+ CE, CompTIA CySA+, GIAC Security Essentials (GSEC), GIAC Global Industrial Cyber Security Professional (GICSP), Cisco Certified Network Associate (CCNA), ISC2 Systems Security Certified Practitioner (SSCP). Must possess and maintain (1) current Computing Environment Certification from the following: AWS Certified Solutions Architect - Professional, Microsoft Certified: Azure Solutions Architect Expert, Dell Certified Associate - Information Storage and Management, NetApp Certified Data Administrator (ONTAP), NetApp Certified Hybrid Cloud Administrator, NetApp Certified Hybrid Cloud Architect, NetApp Certified Implementation Engineer - SAN Specialist (ONTAP), NetApp Certified Hybrid Cloud Implementation Engineer, Cohesity Certified Protection Associate - DataProtect, Cohesity Certified Protection Professional - NetBackup Skills and Knowledge: Demonstrated experience with enterprise storage and backup technologies such as NetApp, Pure Storage, Cohesity, NetBackup, and Brocade. Strong knowledge of storage networking technologies and protocols, including Fibre Channel, iSCSI, FCoE, NFS, SMB/CIFS, and dedicated backup/replication networks. Experience administering enterprise storage and backup solutions in Windows and RHEL/Linux environments. Experience supporting data protection, backup, and restoration for Oracle, SQL Server, and other enterprise database platforms. Experience with storage security, ransomware protection, immutable backups, encryption, vulnerability remediation, and DISA STIG/IAVA compliance. Experience using scripting and automation technologies such as PowerShell, Python, and Bash. Demonstrated ability to lead technical teams and enterprise infrastructure initiatives. Strong written and verbal communication skills with the ability to communicate technical concepts to technical and non-technical audiences. Extensive experience supporting enterprise storage and backup infrastructure within DLA or other DoD environments. Experience with AWS S3/Glacier, Microsoft Azure Blob Storage/Azure Backup, and OCI storage services. Experience designing and supporting dedicated storage, backup, and replication networks. Experience leading enterprise storage migrations and technology refresh initiatives. Knowledge of data protection architecture, ransomware recovery, immutable storage, encryption, and disaster recovery strategies. Experience supporting security assessments, vulnerability remediation, STIG compliance, and Government audits. Experience integrating storage and backup capabilities with Infrastructure-as-Code (IaC), automated provisioning, and DevSecOps workflows. Demonstrated ability to independently analyze complex technical problems, determine root cause, recommend solutions, and communicate technical risk to management. Work Environment and Physical Demand: Work is primarily performed in a professional office, data center, and secure Government facility environment. The position requires prolonged periods of sitting and working at a computer workstation, with occasional standing and walking throughout the workday. Must be able to operate standard computer, network, storage, and data center equipment. May occasionally be required to work in data center environments with elevated noise levels, controlled temperatures, raised floors, and confined equipment areas. Must be able to bend, reach, kneel, crouch, and work around or behind equipment racks when supporting installation, troubleshooting, or maintenance activities. Must be able to lift, carry, push, or move equipment weighing up to 25 pounds independently and heavier equipment with appropriate assistance. Requires sufficient manual dexterity to connect cables, install or remove hardware components, and perform other equipment-related tasks. May require occasional after-hours, weekend, or on-call support to address system outages, maintenance activities, upgrades, migrations, or other mission-critical requirements. Must be able to work effectively in secure environments and comply with applicable Government facility, information security, and safety requirements. Occasional travel may be required to support customer facilities, system installations, migrations, or other program requirements. The projected salary range for this position is $130,000+ annually. Final compensation will be determined based on factors including years of relevant experience, active security clearance level, certifications, technical skillset, contract requirements, and overall qualifications. At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person . click apply for full job details
Job Description Job Description About Us AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future. AGE Solutions is seeking an experienced Information Technology Subject Matter Expert (IT SME) - Enterprise Storage & Backup to support our DoD customer. This position provides senior-level technical expertise, leadership, and advisory support for enterprise storage, backup, recovery, and data protection infrastructure supporting mission-critical DoD environments. The IT SME will provide hands-on technical leadership across enterprise SAN, NAS, object storage, backup, recovery, and cloud storage environments. The successful candidate will have extensive experience designing, implementing, integrating, troubleshooting, securing, and sustaining enterprise storage and data protection solutions. Responsibilities Include: Provide senior-level technical leadership and advisory support for enterprise storage, backup, recovery, and data protection infrastructure. Design, architect, deploy, configure, integrate, and sustain enterprise storage arrays, SAN/NAS environments, storage fabrics, and backup solutions. Administer and troubleshoot enterprise storage technologies, including Fibre Channel zoning, iSCSI, FCoE, HBA/CNA technologies, storage controllers, LUNs, RAID, NAS, and hierarchical storage systems. Support enterprise storage and data protection platforms, including NetApp, Pure Storage, Cohesity DataProtect, NetBackup, and Brocade Fibre Channel switching. Design and maintain disaster recovery, backup, replication, restoration, and business continuity solutions for mission-critical systems. Support cloud-based storage and backup solutions across AWS, Microsoft Azure, and OCI environments. Troubleshoot complex storage performance, connectivity, replication, and backup failures; perform root-cause analysis and implement corrective actions. Implement storage security controls, including encryption, data immutability, ransomware mitigation, access controls, and secure data protection practices. Apply and support DISA STIGs, IAVAs, and DoD cybersecurity requirements applicable to enterprise storage and backup infrastructure. Support Windows and RHEL systems with storage presentation, volume management, multipathing (MPIO), and backup agent configuration. Support backup and restoration requirements for Oracle, Microsoft SQL Server, and other enterprise database environments. Develop and maintain automation using PowerShell, Python, Bash, and related technologies for storage provisioning, capacity management, backup scheduling, monitoring, and routine administration. Integrate storage and data protection capabilities into automated provisioning and Infrastructure-as-Code (IaC) workflows where applicable. Lead storage and data protection initiatives through planning, design, implementation, data migration, transition, and sustainment phases. Prepare and maintain technical documentation, including architecture documentation, project plans, status reports, disaster recovery runbooks, procedures, job guides, and system documentation. Provide technical guidance and mentorship to engineers and administrators while coordinating activities across Government, contractor, and vendor teams. Communicate complex technical issues, risks, recommendations, and solutions to technical and non-technical stakeholders. Required Skills, Qualifications and Experience: Security Clearance: Must have and maintain a current DoD Top Secret clearance. Experience: Five (5) years of hands-on experience managing enterprise SAN environments, including Fibre Channel zoning, iSCSI, FCoE, HBA/CNA, storage controllers, LUNs, RAID, NAS/file sharing, hierarchical storage, and enterprise backup/restore technologies. Five (5) years of hands-on experience supporting Department of Defense (DoD) IT systems. Two (2) years of experience in an advisory or managerial position supporting DoD or Federal enterprise infrastructure, including evaluating and integrating enterprise-level storage and backup technologies. Three (3) years of experience designing, architecting, deploying, and managing enterprise storage arrays, storage topologies, and disaster recovery/backup solutions. Certifications: Must possess and maintain (1) current DoD 8140/8570-compliant IAT Level II Acceptable certifications include: CompTIA Security+ CE, CompTIA CySA+, GIAC Security Essentials (GSEC), GIAC Global Industrial Cyber Security Professional (GICSP), Cisco Certified Network Associate (CCNA), ISC2 Systems Security Certified Practitioner (SSCP). Must possess and maintain (1) current Computing Environment Certification from the following: AWS Certified Solutions Architect - Professional, Microsoft Certified: Azure Solutions Architect Expert, Dell Certified Associate - Information Storage and Management, NetApp Certified Data Administrator (ONTAP), NetApp Certified Hybrid Cloud Administrator, NetApp Certified Hybrid Cloud Architect, NetApp Certified Implementation Engineer - SAN Specialist (ONTAP), NetApp Certified Hybrid Cloud Implementation Engineer, Cohesity Certified Protection Associate - DataProtect, Cohesity Certified Protection Professional - NetBackup Skills and Knowledge: Demonstrated experience with enterprise storage and backup technologies such as NetApp, Pure Storage, Cohesity, NetBackup, and Brocade. Strong knowledge of storage networking technologies and protocols, including Fibre Channel, iSCSI, FCoE, NFS, SMB/CIFS, and dedicated backup/replication networks. Experience administering enterprise storage and backup solutions in Windows and RHEL/Linux environments. Experience supporting data protection, backup, and restoration for Oracle, SQL Server, and other enterprise database platforms. Experience with storage security, ransomware protection, immutable backups, encryption, vulnerability remediation, and DISA STIG/IAVA compliance. Experience using scripting and automation technologies such as PowerShell, Python, and Bash. Demonstrated ability to lead technical teams and enterprise infrastructure initiatives. Strong written and verbal communication skills with the ability to communicate technical concepts to technical and non-technical audiences. Extensive experience supporting enterprise storage and backup infrastructure within DLA or other DoD environments. Experience with AWS S3/Glacier, Microsoft Azure Blob Storage/Azure Backup, and OCI storage services. Experience designing and supporting dedicated storage, backup, and replication networks. Experience leading enterprise storage migrations and technology refresh initiatives. Knowledge of data protection architecture, ransomware recovery, immutable storage, encryption, and disaster recovery strategies. Experience supporting security assessments, vulnerability remediation, STIG compliance, and Government audits. Experience integrating storage and backup capabilities with Infrastructure-as-Code (IaC), automated provisioning, and DevSecOps workflows. Demonstrated ability to independently analyze complex technical problems, determine root cause, recommend solutions, and communicate technical risk to management. Work Environment and Physical Demand: Work is primarily performed in a professional office, data center, and secure Government facility environment. The position requires prolonged periods of sitting and working at a computer workstation, with occasional standing and walking throughout the workday. Must be able to operate standard computer, network, storage, and data center equipment. May occasionally be required to work in data center environments with elevated noise levels, controlled temperatures, raised floors, and confined equipment areas. Must be able to bend, reach, kneel, crouch, and work around or behind equipment racks when supporting installation, troubleshooting, or maintenance activities. Must be able to lift, carry, push, or move equipment weighing up to 25 pounds independently and heavier equipment with appropriate assistance. Requires sufficient manual dexterity to connect cables, install or remove hardware components, and perform other equipment-related tasks. May require occasional after-hours, weekend, or on-call support to address system outages, maintenance activities, upgrades, migrations, or other mission-critical requirements. Must be able to work effectively in secure environments and comply with applicable Government facility, information security, and safety requirements. Occasional travel may be required to support customer facilities, system installations, migrations, or other program requirements. The projected salary range for this position is $130,000+ annually. Final compensation will be determined based on factors including years of relevant experience, active security clearance level, certifications, technical skillset, contract requirements, and overall qualifications. At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person . click apply for full job details
11/12/2026
Full time
Job Description Job Description About Us AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future. AGE Solutions is seeking an experienced Information Technology Subject Matter Expert (IT SME) - Enterprise Storage & Backup to support our DoD customer. This position provides senior-level technical expertise, leadership, and advisory support for enterprise storage, backup, recovery, and data protection infrastructure supporting mission-critical DoD environments. The IT SME will provide hands-on technical leadership across enterprise SAN, NAS, object storage, backup, recovery, and cloud storage environments. The successful candidate will have extensive experience designing, implementing, integrating, troubleshooting, securing, and sustaining enterprise storage and data protection solutions. Responsibilities Include: Provide senior-level technical leadership and advisory support for enterprise storage, backup, recovery, and data protection infrastructure. Design, architect, deploy, configure, integrate, and sustain enterprise storage arrays, SAN/NAS environments, storage fabrics, and backup solutions. Administer and troubleshoot enterprise storage technologies, including Fibre Channel zoning, iSCSI, FCoE, HBA/CNA technologies, storage controllers, LUNs, RAID, NAS, and hierarchical storage systems. Support enterprise storage and data protection platforms, including NetApp, Pure Storage, Cohesity DataProtect, NetBackup, and Brocade Fibre Channel switching. Design and maintain disaster recovery, backup, replication, restoration, and business continuity solutions for mission-critical systems. Support cloud-based storage and backup solutions across AWS, Microsoft Azure, and OCI environments. Troubleshoot complex storage performance, connectivity, replication, and backup failures; perform root-cause analysis and implement corrective actions. Implement storage security controls, including encryption, data immutability, ransomware mitigation, access controls, and secure data protection practices. Apply and support DISA STIGs, IAVAs, and DoD cybersecurity requirements applicable to enterprise storage and backup infrastructure. Support Windows and RHEL systems with storage presentation, volume management, multipathing (MPIO), and backup agent configuration. Support backup and restoration requirements for Oracle, Microsoft SQL Server, and other enterprise database environments. Develop and maintain automation using PowerShell, Python, Bash, and related technologies for storage provisioning, capacity management, backup scheduling, monitoring, and routine administration. Integrate storage and data protection capabilities into automated provisioning and Infrastructure-as-Code (IaC) workflows where applicable. Lead storage and data protection initiatives through planning, design, implementation, data migration, transition, and sustainment phases. Prepare and maintain technical documentation, including architecture documentation, project plans, status reports, disaster recovery runbooks, procedures, job guides, and system documentation. Provide technical guidance and mentorship to engineers and administrators while coordinating activities across Government, contractor, and vendor teams. Communicate complex technical issues, risks, recommendations, and solutions to technical and non-technical stakeholders. Required Skills, Qualifications and Experience: Security Clearance: Must have and maintain a current DoD Top Secret clearance. Experience: Five (5) years of hands-on experience managing enterprise SAN environments, including Fibre Channel zoning, iSCSI, FCoE, HBA/CNA, storage controllers, LUNs, RAID, NAS/file sharing, hierarchical storage, and enterprise backup/restore technologies. Five (5) years of hands-on experience supporting Department of Defense (DoD) IT systems. Two (2) years of experience in an advisory or managerial position supporting DoD or Federal enterprise infrastructure, including evaluating and integrating enterprise-level storage and backup technologies. Three (3) years of experience designing, architecting, deploying, and managing enterprise storage arrays, storage topologies, and disaster recovery/backup solutions. Certifications: Must possess and maintain (1) current DoD 8140/8570-compliant IAT Level II Acceptable certifications include: CompTIA Security+ CE, CompTIA CySA+, GIAC Security Essentials (GSEC), GIAC Global Industrial Cyber Security Professional (GICSP), Cisco Certified Network Associate (CCNA), ISC2 Systems Security Certified Practitioner (SSCP). Must possess and maintain (1) current Computing Environment Certification from the following: AWS Certified Solutions Architect - Professional, Microsoft Certified: Azure Solutions Architect Expert, Dell Certified Associate - Information Storage and Management, NetApp Certified Data Administrator (ONTAP), NetApp Certified Hybrid Cloud Administrator, NetApp Certified Hybrid Cloud Architect, NetApp Certified Implementation Engineer - SAN Specialist (ONTAP), NetApp Certified Hybrid Cloud Implementation Engineer, Cohesity Certified Protection Associate - DataProtect, Cohesity Certified Protection Professional - NetBackup Skills and Knowledge: Demonstrated experience with enterprise storage and backup technologies such as NetApp, Pure Storage, Cohesity, NetBackup, and Brocade. Strong knowledge of storage networking technologies and protocols, including Fibre Channel, iSCSI, FCoE, NFS, SMB/CIFS, and dedicated backup/replication networks. Experience administering enterprise storage and backup solutions in Windows and RHEL/Linux environments. Experience supporting data protection, backup, and restoration for Oracle, SQL Server, and other enterprise database platforms. Experience with storage security, ransomware protection, immutable backups, encryption, vulnerability remediation, and DISA STIG/IAVA compliance. Experience using scripting and automation technologies such as PowerShell, Python, and Bash. Demonstrated ability to lead technical teams and enterprise infrastructure initiatives. Strong written and verbal communication skills with the ability to communicate technical concepts to technical and non-technical audiences. Extensive experience supporting enterprise storage and backup infrastructure within DLA or other DoD environments. Experience with AWS S3/Glacier, Microsoft Azure Blob Storage/Azure Backup, and OCI storage services. Experience designing and supporting dedicated storage, backup, and replication networks. Experience leading enterprise storage migrations and technology refresh initiatives. Knowledge of data protection architecture, ransomware recovery, immutable storage, encryption, and disaster recovery strategies. Experience supporting security assessments, vulnerability remediation, STIG compliance, and Government audits. Experience integrating storage and backup capabilities with Infrastructure-as-Code (IaC), automated provisioning, and DevSecOps workflows. Demonstrated ability to independently analyze complex technical problems, determine root cause, recommend solutions, and communicate technical risk to management. Work Environment and Physical Demand: Work is primarily performed in a professional office, data center, and secure Government facility environment. The position requires prolonged periods of sitting and working at a computer workstation, with occasional standing and walking throughout the workday. Must be able to operate standard computer, network, storage, and data center equipment. May occasionally be required to work in data center environments with elevated noise levels, controlled temperatures, raised floors, and confined equipment areas. Must be able to bend, reach, kneel, crouch, and work around or behind equipment racks when supporting installation, troubleshooting, or maintenance activities. Must be able to lift, carry, push, or move equipment weighing up to 25 pounds independently and heavier equipment with appropriate assistance. Requires sufficient manual dexterity to connect cables, install or remove hardware components, and perform other equipment-related tasks. May require occasional after-hours, weekend, or on-call support to address system outages, maintenance activities, upgrades, migrations, or other mission-critical requirements. Must be able to work effectively in secure environments and comply with applicable Government facility, information security, and safety requirements. Occasional travel may be required to support customer facilities, system installations, migrations, or other program requirements. The projected salary range for this position is $130,000+ annually. Final compensation will be determined based on factors including years of relevant experience, active security clearance level, certifications, technical skillset, contract requirements, and overall qualifications. At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person . click apply for full job details
Job Description Job Description Benefits: Health insurance Company parties Competitive salary As a Digital Print Production Operator , you will be responsible for job setup and printing using our cut-sheet digital printers. You will be in charge of calibrating printers and color-matching projects against our client's Pantone colors / previous jobs. You will also manage the service and maintenance of the machines as needed. This is an excellent position for someone interested in entering the industry and building a lasting career. You will also be trained to assist our large format department in printing, production, and installation projects. Primary examples of projects that need assistance are vehicle graphics and wall mural projects that require a second installer. The primary responsibility of the Digital Print Production Operator is to operate and complete all digital printing (B&W/Color) production for maximum production efficiency. Digital Print Production Operator Compensation and Benefits: Competitive Compensation Fulfilling work, collaboration, humanity, fun, and laughter Career path development 8-hour shifts - Monday to Friday No Weekends! Digital Print Production Operator Role Responsibilities: Responsible for operating digital commercial printers using Fiery Command Workstation. Complete pre-press works using the Adobe Suite/Photoshop. Assisting in our large format department with installations & production work when available Responsible for imposing files for print & running USPS mail software Works with Production Scheduler to prioritize and manage daily job production Produces orders accurately, efficiently, and quickly while maintaining the highest quality standards Updates job status and location in MIS system Always runs a proof copy and compares it to the work order Controls waste and redos by quality-checking jobs as they are being produced Completes Quality Assurance documents for all printed jobs Tracks waste, spoilage, usage, and inventory for all digital printing machines Maintains all Digital Printing Equipment logs Maintains a clean and organized work environment Performs all required maintenance and learns extended maintenance from the technician. Ensures that all service "clicks" are credited by the service technician in each call, including credit for poor-quality copies Calibrates and manages all color devices as required to maintain color consistency. Monitors color consistency during all print runs and make adjustments as necessary. Other duties as assigned Digital Print Production Operator Qualifications Digital printing experience is required. Needs to be familiar with Adobe Suite (InDesign, Illustrator), Photoshop. Ability to multi-task and organize several activities and tasks concurrently. Ability to work flexible hours and overtime, if needed. Can perform basic bindery functions. Familiar and comfortable with Fiery Print Controller, a plus. Is proficient with the use of Command Workstation (if applicable) to control digital workflow. Graphic design skills are preferred but not required. Customer service experience is preferred but not required. Interested? Apply today!
11/11/2026
Full time
Job Description Job Description Benefits: Health insurance Company parties Competitive salary As a Digital Print Production Operator , you will be responsible for job setup and printing using our cut-sheet digital printers. You will be in charge of calibrating printers and color-matching projects against our client's Pantone colors / previous jobs. You will also manage the service and maintenance of the machines as needed. This is an excellent position for someone interested in entering the industry and building a lasting career. You will also be trained to assist our large format department in printing, production, and installation projects. Primary examples of projects that need assistance are vehicle graphics and wall mural projects that require a second installer. The primary responsibility of the Digital Print Production Operator is to operate and complete all digital printing (B&W/Color) production for maximum production efficiency. Digital Print Production Operator Compensation and Benefits: Competitive Compensation Fulfilling work, collaboration, humanity, fun, and laughter Career path development 8-hour shifts - Monday to Friday No Weekends! Digital Print Production Operator Role Responsibilities: Responsible for operating digital commercial printers using Fiery Command Workstation. Complete pre-press works using the Adobe Suite/Photoshop. Assisting in our large format department with installations & production work when available Responsible for imposing files for print & running USPS mail software Works with Production Scheduler to prioritize and manage daily job production Produces orders accurately, efficiently, and quickly while maintaining the highest quality standards Updates job status and location in MIS system Always runs a proof copy and compares it to the work order Controls waste and redos by quality-checking jobs as they are being produced Completes Quality Assurance documents for all printed jobs Tracks waste, spoilage, usage, and inventory for all digital printing machines Maintains all Digital Printing Equipment logs Maintains a clean and organized work environment Performs all required maintenance and learns extended maintenance from the technician. Ensures that all service "clicks" are credited by the service technician in each call, including credit for poor-quality copies Calibrates and manages all color devices as required to maintain color consistency. Monitors color consistency during all print runs and make adjustments as necessary. Other duties as assigned Digital Print Production Operator Qualifications Digital printing experience is required. Needs to be familiar with Adobe Suite (InDesign, Illustrator), Photoshop. Ability to multi-task and organize several activities and tasks concurrently. Ability to work flexible hours and overtime, if needed. Can perform basic bindery functions. Familiar and comfortable with Fiery Print Controller, a plus. Is proficient with the use of Command Workstation (if applicable) to control digital workflow. Graphic design skills are preferred but not required. Customer service experience is preferred but not required. Interested? Apply today!
Job Description Job Description Overview About M.C. Dean M.C. Dean is Building Intelligence . We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration. Why Join Us? Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values-agility, expertise, and trust-we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries. We are seeking a Tech Specialist 2 (Security Administrator) to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets. Responsibilities Analyze system performance and recommend improvements Provide support to the system administration and engineering team Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems Communicate with customers, manufacturers, vendors and system administrators Train system users and other system support personnel Analyze and modify preventive maintenance checklists for system changes Troubleshoot system performance issues and implement corrective actions Organize and prepare detailed documentation of system performance, including service request records and analysis Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems Provide on site system support post deployment Read and interpret engineering drawings Understand SOP and SOW documentation Ensure test lab equipment is maintained Interface with engineering team to ensure design efficiency Interface with internal and external customers demonstrating excellent oral and written communication skills Conduct research and development of entire systems and analyze all interoperability and constructability scenarios Read blue prints, schematics and statements of work (SOW). C Coordinate with field personnel and/or engineering team to discuss any potential installation issues Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems). Perform all duties with minimal direct supervision Qualifications Education/Experience: High School Diploma/GED with 8+ years of experience with installation, troubleshooting and/or testing of electronic security systems Or Associates with 6+ years of experience System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions Reliable attendance at customer site during work hours required by customer What we offer: A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust. An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years. Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement. Open and transparent communication with senior leadership as well as local office management. We offer an excellent benefits package including A competitive salary Medical, dental, vision, life, and disability insurance Paid-time off Tuition reimbursement 401k Retirement Plan Military Reserve pay offset Paid maternity leave Abilities: Exposure to computer screens for an extended period of time. Sitting for extended periods of time. Reach by extending hands or arms in any direction. Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard. Listen to and understand information and ideas presented through spoken words and sentences. Communicate information and ideas in speaking so others will understand. Read and understand information and ideas presented in writing. Apply general rules to specific problems to produce answers that make sense. Identify and understand the speech of another person.
11/11/2026
Full time
Job Description Job Description Overview About M.C. Dean M.C. Dean is Building Intelligence . We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration. Why Join Us? Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values-agility, expertise, and trust-we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries. We are seeking a Tech Specialist 2 (Security Administrator) to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets. Responsibilities Analyze system performance and recommend improvements Provide support to the system administration and engineering team Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems Communicate with customers, manufacturers, vendors and system administrators Train system users and other system support personnel Analyze and modify preventive maintenance checklists for system changes Troubleshoot system performance issues and implement corrective actions Organize and prepare detailed documentation of system performance, including service request records and analysis Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems Provide on site system support post deployment Read and interpret engineering drawings Understand SOP and SOW documentation Ensure test lab equipment is maintained Interface with engineering team to ensure design efficiency Interface with internal and external customers demonstrating excellent oral and written communication skills Conduct research and development of entire systems and analyze all interoperability and constructability scenarios Read blue prints, schematics and statements of work (SOW). C Coordinate with field personnel and/or engineering team to discuss any potential installation issues Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems). Perform all duties with minimal direct supervision Qualifications Education/Experience: High School Diploma/GED with 8+ years of experience with installation, troubleshooting and/or testing of electronic security systems Or Associates with 6+ years of experience System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions Reliable attendance at customer site during work hours required by customer What we offer: A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust. An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years. Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement. Open and transparent communication with senior leadership as well as local office management. We offer an excellent benefits package including A competitive salary Medical, dental, vision, life, and disability insurance Paid-time off Tuition reimbursement 401k Retirement Plan Military Reserve pay offset Paid maternity leave Abilities: Exposure to computer screens for an extended period of time. Sitting for extended periods of time. Reach by extending hands or arms in any direction. Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard. Listen to and understand information and ideas presented through spoken words and sentences. Communicate information and ideas in speaking so others will understand. Read and understand information and ideas presented in writing. Apply general rules to specific problems to produce answers that make sense. Identify and understand the speech of another person.
This job is with HP, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Specialist - Workstation Description - The Advanced Compute Solutions (ACS) Sales Specialist plays a vital role in helping new and existing customers discover and benefit from ACS. You will use your sales expertise and industry knowledge to build strong relationships, identify opportunities, and support customers throughout their journey. This position focuses on expanding our customer base, advancing the ACS sales pipeline, fostering long-term customer relationships, and supporting account managers in delivering outstanding results. ACS is a key division within HP focused on driving innovation for the future of work . Its mission is to deliver high-performance computing , enabling customers to tackle complex workloads and emerging technologies efficiently. Key Responsibilities Drive growth by acquiring new customers and expanding adoption of ACS products. Identify and pursue new ACS opportunities, while also expanding relationships with existing clients. Manage the sales process end-to-end, including building a strong pipeline, guiding product selection, pricing, and closing deals. Develop business use cases and provide expert support to sales teams. Achieve sales targets and contribute to higher customer quotations, diverse business, and increased contract-value renewals. Collaborate with customers, internal teams, and industry specialists. Stay ahead of the market by understanding ACS offerings and competitor strategies to position HP's solutions effectively. Build trusted, consultative relationships with clients, including senior executives, by understanding their industry-specific needs and challenges. Education & Experience Recommended: Bachelor's degree is preferred but not required. Minimum of 5 years of experience in sales or a similar role. Proven track record of achieving sales quotas and driving pipeline and business growth. Experience managing sales processes and building customer relationships. Strong understanding of market trends and ability to turn insights into business opportunities. Experience working with cross-functional teams and leading complex sales cycles Demonstrated expertise in consultative solution sales and customer relationship management Knowledge & Skills Deep understanding of Advanced Compute product segments. Ability to build consultative relationships with clients. Strong business acumen and strategic planning skills. Problem-solving and execution abilities. Effective communication and organizational skills. Adaptability and willingness to learn new technologies and business models. Familiarity with high-performance computing solutions and edge IT management is a plus. New Technology and AI : demonstrated curiosity and confidence in adopting emerging tools and technologies-especially AI-to improve sales performance, customer engagement, and productivity. The ability to quickly learn and apply digital solutions to drive smarter decisions and more personalized customer interactions. About HP HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world's largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today- we are eager to learn more about you! If you know a friend who may be a fit for the job please refer them. Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time. The on-target earnings (OTE) range for this role is $162,050 to $254,450 USD annually with a 60%/40% (salary/incentive) mix. There are additional opportunities for pay in the form of bonuses and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 13 paid holidays Additional flexible paid vacation and sick leave (US benefits overview ) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Sales Schedule - Full time Shift - No shift premium (United States of America) Travel - 25% Relocation - Yes Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: " Know Your Rights: Workplace Discrimination is Illegal "
11/10/2026
Full time
This job is with HP, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Specialist - Workstation Description - The Advanced Compute Solutions (ACS) Sales Specialist plays a vital role in helping new and existing customers discover and benefit from ACS. You will use your sales expertise and industry knowledge to build strong relationships, identify opportunities, and support customers throughout their journey. This position focuses on expanding our customer base, advancing the ACS sales pipeline, fostering long-term customer relationships, and supporting account managers in delivering outstanding results. ACS is a key division within HP focused on driving innovation for the future of work . Its mission is to deliver high-performance computing , enabling customers to tackle complex workloads and emerging technologies efficiently. Key Responsibilities Drive growth by acquiring new customers and expanding adoption of ACS products. Identify and pursue new ACS opportunities, while also expanding relationships with existing clients. Manage the sales process end-to-end, including building a strong pipeline, guiding product selection, pricing, and closing deals. Develop business use cases and provide expert support to sales teams. Achieve sales targets and contribute to higher customer quotations, diverse business, and increased contract-value renewals. Collaborate with customers, internal teams, and industry specialists. Stay ahead of the market by understanding ACS offerings and competitor strategies to position HP's solutions effectively. Build trusted, consultative relationships with clients, including senior executives, by understanding their industry-specific needs and challenges. Education & Experience Recommended: Bachelor's degree is preferred but not required. Minimum of 5 years of experience in sales or a similar role. Proven track record of achieving sales quotas and driving pipeline and business growth. Experience managing sales processes and building customer relationships. Strong understanding of market trends and ability to turn insights into business opportunities. Experience working with cross-functional teams and leading complex sales cycles Demonstrated expertise in consultative solution sales and customer relationship management Knowledge & Skills Deep understanding of Advanced Compute product segments. Ability to build consultative relationships with clients. Strong business acumen and strategic planning skills. Problem-solving and execution abilities. Effective communication and organizational skills. Adaptability and willingness to learn new technologies and business models. Familiarity with high-performance computing solutions and edge IT management is a plus. New Technology and AI : demonstrated curiosity and confidence in adopting emerging tools and technologies-especially AI-to improve sales performance, customer engagement, and productivity. The ability to quickly learn and apply digital solutions to drive smarter decisions and more personalized customer interactions. About HP HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world's largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today- we are eager to learn more about you! If you know a friend who may be a fit for the job please refer them. Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time. The on-target earnings (OTE) range for this role is $162,050 to $254,450 USD annually with a 60%/40% (salary/incentive) mix. There are additional opportunities for pay in the form of bonuses and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 13 paid holidays Additional flexible paid vacation and sick leave (US benefits overview ) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Sales Schedule - Full time Shift - No shift premium (United States of America) Travel - 25% Relocation - Yes Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: " Know Your Rights: Workplace Discrimination is Illegal "
Job Description Job Description Hybrid (Mechanicsburg, PA Office) - Some local and Mid-Atlantic travel required Full-Time / Consultant Role JOB DESCRIPTION We are seeking a dynamic Specialist with a strong construction and IT background to join our team with hands on experience using Autodesk design tools like Revit, AutoCAD, and Bluebeam. In this hybrid role, you will assist in computerized drafting for residential, agricultural, and commercial projects along with bridging the gap between technical IT support and drafting/design expertise, supporting clients in the construction and architectural design industries. As a consultant, you will provide essential IT support to construction and design professionals that contribute directly to their daily drafting and design project needs. You must be comfortable shifting between technical support, CAD production, and client consulting throughout your work week. RESPONSIBILITIES (Design / Drafting) Utilize Autodesk products (Revit/AutoCAD/Bluebeam/3D Rendering software) working on multi- discipline architectural projects Develop detailed design concepts, including sketches, drawings, and 3D models. Prepare and modify construction documentation for commercial, agricultural, and residential projects, including new plans and renovations of existing buildings. Ensure compliance with building codes, zoning laws, and other regulations throughout the design process. Collaborate with clients to understand their needs and preferences for architectural projects. Assist in documentation for Permit applications. Prepare presentations and visualizations to effectively communicate design ideas. Conduct site visits and assessments to gather information for design development. Collaborate with engineers, contractors, and other professionals during the design and construction phases to ensure design integrity. Develop solutions for technical and design problems Assist with development and implementation of CADD Standards Ability to troubleshoot software and file issues. Oversee and coordinate BIM processes. RESPONSIBILITIES (IT Support) Provide day-to-day IT support for design and engineering professionals, including hardware, software, network, and application troubleshooting. Support and maintain CAD workstations and related software (AutoCAD, Revit, Bluebeam, etc.). Assist with BIM coordination and document control when required. Serve as a trusted consultant to construction and design clients, offering both technical support and design insights. Track and bill time accurately for all client-facing and internal tasks. Work closely with internal teams and clients to understand and deliver project goals. Travel to client sites across the Mid-Atlantic region as needed. QUALIFICATIONS Knowledge of Autodesk Products (Revit/AutoCAD/Bluebeam/3D rendering). Knowledge of wood, steel, and concrete construction details and processes. Strong troubleshooting skills with Windows-based systems, CAD workstations, and design software. Must have excellent communication, customer service, and problem-solving skills Exceptional attention to detail and ability to manage multiple tasks in a fast-paced environment. Must have a valid driver's license. Experience with cloud-based collaboration tools (e.g., BIM 360, Microsoft Teams). Certifications in IT support or CAD systems (e.g., Autodesk Certified Professional, CompTIA, Microsoft). Associate degree in Engineering Technology or CAD Technology, or a minimum of two full years of drafting experience. 3+ years of experience in IT support, preferably in the AEC (Architecture, Engineering, Construction) industry. Company Description Splashwire is a trusted IT consulting and solutions company dedicated to making technology seamless and secure. We lead our clients with experienced vCIO's, delivering expert IT support, managed services, resilient cloud solutions, and robust cybersecurity to keep your business protected and running efficiently. Company Description Splashwire is a trusted IT consulting and solutions company dedicated to making technology seamless and secure. We lead our clients with experienced vCIO's, delivering expert IT support, managed services, resilient cloud solutions, and robust cybersecurity to keep your business protected and running efficiently.
11/06/2026
Full time
Job Description Job Description Hybrid (Mechanicsburg, PA Office) - Some local and Mid-Atlantic travel required Full-Time / Consultant Role JOB DESCRIPTION We are seeking a dynamic Specialist with a strong construction and IT background to join our team with hands on experience using Autodesk design tools like Revit, AutoCAD, and Bluebeam. In this hybrid role, you will assist in computerized drafting for residential, agricultural, and commercial projects along with bridging the gap between technical IT support and drafting/design expertise, supporting clients in the construction and architectural design industries. As a consultant, you will provide essential IT support to construction and design professionals that contribute directly to their daily drafting and design project needs. You must be comfortable shifting between technical support, CAD production, and client consulting throughout your work week. RESPONSIBILITIES (Design / Drafting) Utilize Autodesk products (Revit/AutoCAD/Bluebeam/3D Rendering software) working on multi- discipline architectural projects Develop detailed design concepts, including sketches, drawings, and 3D models. Prepare and modify construction documentation for commercial, agricultural, and residential projects, including new plans and renovations of existing buildings. Ensure compliance with building codes, zoning laws, and other regulations throughout the design process. Collaborate with clients to understand their needs and preferences for architectural projects. Assist in documentation for Permit applications. Prepare presentations and visualizations to effectively communicate design ideas. Conduct site visits and assessments to gather information for design development. Collaborate with engineers, contractors, and other professionals during the design and construction phases to ensure design integrity. Develop solutions for technical and design problems Assist with development and implementation of CADD Standards Ability to troubleshoot software and file issues. Oversee and coordinate BIM processes. RESPONSIBILITIES (IT Support) Provide day-to-day IT support for design and engineering professionals, including hardware, software, network, and application troubleshooting. Support and maintain CAD workstations and related software (AutoCAD, Revit, Bluebeam, etc.). Assist with BIM coordination and document control when required. Serve as a trusted consultant to construction and design clients, offering both technical support and design insights. Track and bill time accurately for all client-facing and internal tasks. Work closely with internal teams and clients to understand and deliver project goals. Travel to client sites across the Mid-Atlantic region as needed. QUALIFICATIONS Knowledge of Autodesk Products (Revit/AutoCAD/Bluebeam/3D rendering). Knowledge of wood, steel, and concrete construction details and processes. Strong troubleshooting skills with Windows-based systems, CAD workstations, and design software. Must have excellent communication, customer service, and problem-solving skills Exceptional attention to detail and ability to manage multiple tasks in a fast-paced environment. Must have a valid driver's license. Experience with cloud-based collaboration tools (e.g., BIM 360, Microsoft Teams). Certifications in IT support or CAD systems (e.g., Autodesk Certified Professional, CompTIA, Microsoft). Associate degree in Engineering Technology or CAD Technology, or a minimum of two full years of drafting experience. 3+ years of experience in IT support, preferably in the AEC (Architecture, Engineering, Construction) industry. Company Description Splashwire is a trusted IT consulting and solutions company dedicated to making technology seamless and secure. We lead our clients with experienced vCIO's, delivering expert IT support, managed services, resilient cloud solutions, and robust cybersecurity to keep your business protected and running efficiently. Company Description Splashwire is a trusted IT consulting and solutions company dedicated to making technology seamless and secure. We lead our clients with experienced vCIO's, delivering expert IT support, managed services, resilient cloud solutions, and robust cybersecurity to keep your business protected and running efficiently.
Job Description Job Description Mission Operations Specialist - Ground Systems Status: Full Time, Exempt Location: Moriarty, NM Reports to: Senior Ground Systems Integrator Who Are We: Sceye is a high-growth technology company, building the next generation of instant communications, imaging, and remote sensing infrastructure through stratospheric platforms. Our lighter-than-air high-altitude platform systems (LTA HAPS) are capable of maintaining position over an operational area in the stratosphere (altitudes of 18 - 21km). They can carry multiple telecommunications, imaging, and remote sensing payloads, providing unique functionality, cost, environmental and societal advantages. Our customers & partners include some of the largest global telecommunications companies, infrastructure operators, climate researchers, civil and defense agencies. At Sceye, we aim high, and we want you to join us at the stratospheric edge of innovation. As part of our mission-driven team, you will contribute to building breakthrough technologies that are changing the way we connect and observe the world. We are looking for individuals who bring not only deep expertise but also bold vision and an unwavering commitment to excellence. About the Position: Sceye is seeking a Mission Operations Specialist - Ground Systems to deploy, integrate, configure, verify, operate, troubleshoot, and sustain mission-critical ground systems used for HAPS testing and global operations. The role provides primary technical depth in fielded ground system capability while maintaining secondary qualification in mission execution, test support, mission readiness, and operational surge activities. This is a junior, hands-on role spanning Linux-based computers, operator workstations, networks, mission applications, telemetry interfaces, RF equipment, data logging, time synchronization, storage, power, cabling, and deployable field hardware. The Specialist executes approved architectures and baselines, supports integration and readiness activities, and coordinates complex issues with the Senior Ground Systems Integrator, Ground Systems Engineer, Software, Enterprise IT, and Mission Operations. The role does not independently establish architecture or approve engineering design changes. What You Will Do: The Mission Operations Specialist - Ground Systems position will be a multi-functional role. We are looking for a positive, highly motivated professional with a strong work ethic, a collaborative and open-minded approach, and the humility and drive to work hard, continuously learn, and contribute beyond their primary area of expertise wherever the mission requires. Ground System Deployment and Integration Assist with assembly, configuration, integration, checkout, packing, deployment, installation, teardown, and redeployment of approved Ground Control Station configurations Integrate servers, Linux workstations, network devices, storage, RF and telemetry interfaces, Operator displays, communications equipment, power distribution, UPS equipment, cabling, and supporting field hardware Replicate approved ground system baselines for additional HAPS, missions, sites, training environments, and test configurations Configuration, Verification, and Acceptance Apply approved configurations to Linux systems, network devices, Operator stations, remote nodes, mission applications, and supporting infrastructure Assist with integration, checkout, acceptance, regression, and operational-readiness procedures Verify telemetry flow, network connectivity, communications, time synchronization, logging, storage, user access, remote connectivity, and Operator functionality Collect and organize logs, screenshots, test results, configuration data, and other objective evidence required for acceptance and troubleshooting Maintain inventories, equipment assignments, network diagrams, cable maps, build records, software and hardware versions, and deployment records Troubleshooting and Sustainment Assist with intermediate troubleshooting of ground system hardware, Linux services, networking, mission applications, data interfaces, telemetry, RF equipment, and Operator workstations Systematically isolate faults to equipment, service, interface, configuration, network path, power source, or external dependency Reproduce reported problems in integration or test environments when practical and document symptoms, actions, results, workarounds, and final resolution Coordinate complex software, automation, architectural, cybersecurity, or design issues with the responsible technical authority Perform preventive maintenance, spares management, lifecycle support, and readiness restoration for fielded systems Operational Readiness and Mission Support Assist with ground system readiness checks before simulations, tests, deployments, and live missions Verify availability and configuration of required hardware, software, networks, communications, documentation, tools, spares, and support equipment Provide ground system support during mission setup, checkout, shift turnover, live operations, maintenance, and recovery from outages Perform HAPS Operator or other assigned Mission Operations duties when qualified, current, and designated Support remote sites and distributed operations while maintaining escalation paths to centralized technical and operational authorities Standardization, Training, and Improvement Create and maintain installation instructions, configuration guides, checkout procedures, troubleshooting references, deployment checklists, and sustainment records Standardize labeling, cabling, equipment layouts, packing, inventories, readiness evidence, and field practices across sites Support scripted tests, automation, validation tooling, and data collection with the Ground Systems Engineer What We Are Looking For: Knowledge, Skills, and Abilities Advanced hands-on ability with Linux systems, Ethernet networking, IP addressing, managed switches, remote access, cabling, racks, field hardware, and systematic troubleshooting Ability to integrate and sustain mission-critical systems using approved designs, configuration baselines, and technical procedures Working knowledge of telemetry, RF communications, logging, data storage, time synchronization, operator workstations, and distributed-system dependencies Ability to distinguish authorized configuration work from changes requiring technical-authority or configuration-control approval Strong technical-writing and documentation skills for diagrams, build records, troubleshooting notes, checklists, and acceptance evidence Ability to work safely around electrical equipment, racks, antennas, power distribution, UPS systems, fiber, copper cabling, and field enclosures Ability to coordinate effectively across Mission Operations, Software, Enterprise IT, Safety, and external site personnel Ability to lead small integration and deployment efforts while remaining hands-on Strong attention to detail when handling safety-critical content, records, and controlled documents Ability to learn unfamiliar HAPS systems, mission software, communications systems, procedures, and operational concepts Required Qualifications: Four or more years of experience assembling, configuring, integrating, operating, maintaining, or troubleshooting technical systems in aviation, aerospace, telecommunications, field service, IT, defense, or mission-critical operations Demonstrated experience with Linux-based systems and command-line environments Working knowledge of Ethernet networking, IP addressing, cabling, switches, and connectivity troubleshooting Experience with Bash, Python, Git, containers, virtualization, infrastructure automation, or configuration-management tools Experience executing technical procedures, integration tests, acceptance checks, or system-readiness activities Experience maintaining configuration records, equipment inventories, diagrams, build records, or comparable technical documentation Ability to lift, move, install, and safely work around deployable technical equipment consistent with applicable workplace requirements Ability to travel and work nonstandard schedules during deployments, tests, and live missions Ability to work in a safety-focused and procedurally disciplined operational environment Preferred Qualifications: Associate or Bachelor's degree in Information Technology, electronics, networking, aviation technology, engineering technology, or a related field, or equivalent advanced hands-on experience Experience supporting ground control systems, UAV operations, aerospace testing, telemetry networks, or mission-control environments Familiarity with VLANs, firewalls, VPNs, managed switches, remote access, and cybersecurity-controlled environments Experience with RF communications, software-defined radios, antennas, telemetry, precision timing, or radio-network equipment Experience with equipment racks, power distribution, UPS systems, fiber, copper cabling, environmental controls, and deployable enclosures Prior military, aviation, telecommunications, field-service, or remote-site operations experience What We Offer: At Sceye . click apply for full job details
11/06/2026
Full time
Job Description Job Description Mission Operations Specialist - Ground Systems Status: Full Time, Exempt Location: Moriarty, NM Reports to: Senior Ground Systems Integrator Who Are We: Sceye is a high-growth technology company, building the next generation of instant communications, imaging, and remote sensing infrastructure through stratospheric platforms. Our lighter-than-air high-altitude platform systems (LTA HAPS) are capable of maintaining position over an operational area in the stratosphere (altitudes of 18 - 21km). They can carry multiple telecommunications, imaging, and remote sensing payloads, providing unique functionality, cost, environmental and societal advantages. Our customers & partners include some of the largest global telecommunications companies, infrastructure operators, climate researchers, civil and defense agencies. At Sceye, we aim high, and we want you to join us at the stratospheric edge of innovation. As part of our mission-driven team, you will contribute to building breakthrough technologies that are changing the way we connect and observe the world. We are looking for individuals who bring not only deep expertise but also bold vision and an unwavering commitment to excellence. About the Position: Sceye is seeking a Mission Operations Specialist - Ground Systems to deploy, integrate, configure, verify, operate, troubleshoot, and sustain mission-critical ground systems used for HAPS testing and global operations. The role provides primary technical depth in fielded ground system capability while maintaining secondary qualification in mission execution, test support, mission readiness, and operational surge activities. This is a junior, hands-on role spanning Linux-based computers, operator workstations, networks, mission applications, telemetry interfaces, RF equipment, data logging, time synchronization, storage, power, cabling, and deployable field hardware. The Specialist executes approved architectures and baselines, supports integration and readiness activities, and coordinates complex issues with the Senior Ground Systems Integrator, Ground Systems Engineer, Software, Enterprise IT, and Mission Operations. The role does not independently establish architecture or approve engineering design changes. What You Will Do: The Mission Operations Specialist - Ground Systems position will be a multi-functional role. We are looking for a positive, highly motivated professional with a strong work ethic, a collaborative and open-minded approach, and the humility and drive to work hard, continuously learn, and contribute beyond their primary area of expertise wherever the mission requires. Ground System Deployment and Integration Assist with assembly, configuration, integration, checkout, packing, deployment, installation, teardown, and redeployment of approved Ground Control Station configurations Integrate servers, Linux workstations, network devices, storage, RF and telemetry interfaces, Operator displays, communications equipment, power distribution, UPS equipment, cabling, and supporting field hardware Replicate approved ground system baselines for additional HAPS, missions, sites, training environments, and test configurations Configuration, Verification, and Acceptance Apply approved configurations to Linux systems, network devices, Operator stations, remote nodes, mission applications, and supporting infrastructure Assist with integration, checkout, acceptance, regression, and operational-readiness procedures Verify telemetry flow, network connectivity, communications, time synchronization, logging, storage, user access, remote connectivity, and Operator functionality Collect and organize logs, screenshots, test results, configuration data, and other objective evidence required for acceptance and troubleshooting Maintain inventories, equipment assignments, network diagrams, cable maps, build records, software and hardware versions, and deployment records Troubleshooting and Sustainment Assist with intermediate troubleshooting of ground system hardware, Linux services, networking, mission applications, data interfaces, telemetry, RF equipment, and Operator workstations Systematically isolate faults to equipment, service, interface, configuration, network path, power source, or external dependency Reproduce reported problems in integration or test environments when practical and document symptoms, actions, results, workarounds, and final resolution Coordinate complex software, automation, architectural, cybersecurity, or design issues with the responsible technical authority Perform preventive maintenance, spares management, lifecycle support, and readiness restoration for fielded systems Operational Readiness and Mission Support Assist with ground system readiness checks before simulations, tests, deployments, and live missions Verify availability and configuration of required hardware, software, networks, communications, documentation, tools, spares, and support equipment Provide ground system support during mission setup, checkout, shift turnover, live operations, maintenance, and recovery from outages Perform HAPS Operator or other assigned Mission Operations duties when qualified, current, and designated Support remote sites and distributed operations while maintaining escalation paths to centralized technical and operational authorities Standardization, Training, and Improvement Create and maintain installation instructions, configuration guides, checkout procedures, troubleshooting references, deployment checklists, and sustainment records Standardize labeling, cabling, equipment layouts, packing, inventories, readiness evidence, and field practices across sites Support scripted tests, automation, validation tooling, and data collection with the Ground Systems Engineer What We Are Looking For: Knowledge, Skills, and Abilities Advanced hands-on ability with Linux systems, Ethernet networking, IP addressing, managed switches, remote access, cabling, racks, field hardware, and systematic troubleshooting Ability to integrate and sustain mission-critical systems using approved designs, configuration baselines, and technical procedures Working knowledge of telemetry, RF communications, logging, data storage, time synchronization, operator workstations, and distributed-system dependencies Ability to distinguish authorized configuration work from changes requiring technical-authority or configuration-control approval Strong technical-writing and documentation skills for diagrams, build records, troubleshooting notes, checklists, and acceptance evidence Ability to work safely around electrical equipment, racks, antennas, power distribution, UPS systems, fiber, copper cabling, and field enclosures Ability to coordinate effectively across Mission Operations, Software, Enterprise IT, Safety, and external site personnel Ability to lead small integration and deployment efforts while remaining hands-on Strong attention to detail when handling safety-critical content, records, and controlled documents Ability to learn unfamiliar HAPS systems, mission software, communications systems, procedures, and operational concepts Required Qualifications: Four or more years of experience assembling, configuring, integrating, operating, maintaining, or troubleshooting technical systems in aviation, aerospace, telecommunications, field service, IT, defense, or mission-critical operations Demonstrated experience with Linux-based systems and command-line environments Working knowledge of Ethernet networking, IP addressing, cabling, switches, and connectivity troubleshooting Experience with Bash, Python, Git, containers, virtualization, infrastructure automation, or configuration-management tools Experience executing technical procedures, integration tests, acceptance checks, or system-readiness activities Experience maintaining configuration records, equipment inventories, diagrams, build records, or comparable technical documentation Ability to lift, move, install, and safely work around deployable technical equipment consistent with applicable workplace requirements Ability to travel and work nonstandard schedules during deployments, tests, and live missions Ability to work in a safety-focused and procedurally disciplined operational environment Preferred Qualifications: Associate or Bachelor's degree in Information Technology, electronics, networking, aviation technology, engineering technology, or a related field, or equivalent advanced hands-on experience Experience supporting ground control systems, UAV operations, aerospace testing, telemetry networks, or mission-control environments Familiarity with VLANs, firewalls, VPNs, managed switches, remote access, and cybersecurity-controlled environments Experience with RF communications, software-defined radios, antennas, telemetry, precision timing, or radio-network equipment Experience with equipment racks, power distribution, UPS systems, fiber, copper cabling, environmental controls, and deployable enclosures Prior military, aviation, telecommunications, field-service, or remote-site operations experience What We Offer: At Sceye . click apply for full job details
Dodge Industrial, Inc.
Simpsonville, South Carolina
Job Description Job Description Job Title: eCommerce & Configuration Specialist Location: Simpsonville, SC Reports to: eCommerce & Configuration Manager Employment Type: Full-time Seniority Level: Mid-Level Industry: Manufacturing Mechanical Power Transmission Components Engineering Services Job Function: Configuration Value Creation Backlog Management Job Summary: The eCommerce & Configuration Specialist plays a critical role in driving customer satisfaction, product improvements, and business success through effective project management and technical expertise. The Specialist operates at the intersection of Communications & Digital Marketing, Software Development, Product Management, Engineering, and Sales to support the usage of Dodge's eCommerce & Configuration portfolio. This software portfolio is used by thousands of daily users to select and configure products, design systems, and make purchases, and serves as the digital foundation of the Dodge business. Key Responsibilities: Product Backlog Management • Prioritize and communicate product backlog needs for Selection Tools and eCommerce platforms. • Ensure efficient and responsible allocation of available development resources. • Balance short-term fixes with long-term strategic improvements. Cross-functional Collaboration • Work closely with other members of the Communication & Digital Marketing team to create a cohesive and market-leading digital customer experience throughout the entire customer journey. • Liaise with Software Development, Product Management, Engineering, and Sales teams to ensure alignment of goals and strategies. Value Creation Analysis • Gain a deep understanding of how Dodge's customers create value in their businesses. • Identify opportunities to enhance the eCommerce & Configuration portfolio to better assist customers in achieving their goals. Required Qualifications: • Bachelor's degree (BA or BS) required, preferably in Computer Science, Engineering, Business, or Marketing • Understanding of customer requirements gathering techniques to identify customer needs and preferences. • Excellent project management skills to develop project plans, and ensure that projects are completed on-time and within budget. • Strong communication skills, both written and verbal, with the ability to effectively communicate with internal and external stakeholders. • Understanding of user experience (UX) design principles & practices, and experience with UX design tools (preferably Figma). • Familiarity with eCommerce platforms and their functionality. • Familiarity with ERP systems (preferably SAP). • Possess a growth mindset with a willingness to learn, move fast, and embrace mistakes. Physical Requirements: • Extended periods of sitting at a workstation. • Speaking in person and over the telephone or Teams online and the ability to hear, comprehend, and document detailed information from others. • Ability to type, reach and grasp. • Intermittent standing and walking within the office environment. • Ability to communicate verbally and in writing for extended periods over the phone and in person. Essential Job Functions: • Interact directly with customers and internal stakeholders to identify and develop requirements for expanding the Selection Tools & eCommerce portfolio. • Utilize various techniques to gather, analyze, and interpret customer feedback, ensuring that product development aligns with customer expectations and needs. • Interact with customers and business stakeholders to develop requirements for the expansion of Dodge's Selection Tools & eCommerce portfolio. • Develop and maintain configuration models, the data and logic foundation for Selection Tools. • Analyze and interpret customer feedback to inform product development decisions and ensure that products and services meet customer expectations. • Prioritize and communicate product backlog needs for Selection Tools to ensure responsible and efficient use of available development resources. • Lead user acceptance testing (UAT) for Dodge's Selection Tools & eCommerce portfolio. • Collaborate with other members of the Communication & Digital Marketing team to ensure a market-leading digital customer experience throughout a customer's journey. • Create documentation and lead training of the Selection Tools & eCommerce portfolio for customers and internal users. • Provide service and support for Dodge's Selection Tools & eCommerce portfolio. • Understand how Dodge's customers create value, and how Dodge's Selection Tools & eCommerce portfolio can assist customers in attaining their goals. • Other duties and projects as assigned. • Regular attendance at work is a necessary function of the role. Why Join Us? • Work alongside a collaborative, experienced leadership team. • Be part of an industry leader with a strong brand reputation and an innovation-driven culture.
11/04/2026
Full time
Job Description Job Description Job Title: eCommerce & Configuration Specialist Location: Simpsonville, SC Reports to: eCommerce & Configuration Manager Employment Type: Full-time Seniority Level: Mid-Level Industry: Manufacturing Mechanical Power Transmission Components Engineering Services Job Function: Configuration Value Creation Backlog Management Job Summary: The eCommerce & Configuration Specialist plays a critical role in driving customer satisfaction, product improvements, and business success through effective project management and technical expertise. The Specialist operates at the intersection of Communications & Digital Marketing, Software Development, Product Management, Engineering, and Sales to support the usage of Dodge's eCommerce & Configuration portfolio. This software portfolio is used by thousands of daily users to select and configure products, design systems, and make purchases, and serves as the digital foundation of the Dodge business. Key Responsibilities: Product Backlog Management • Prioritize and communicate product backlog needs for Selection Tools and eCommerce platforms. • Ensure efficient and responsible allocation of available development resources. • Balance short-term fixes with long-term strategic improvements. Cross-functional Collaboration • Work closely with other members of the Communication & Digital Marketing team to create a cohesive and market-leading digital customer experience throughout the entire customer journey. • Liaise with Software Development, Product Management, Engineering, and Sales teams to ensure alignment of goals and strategies. Value Creation Analysis • Gain a deep understanding of how Dodge's customers create value in their businesses. • Identify opportunities to enhance the eCommerce & Configuration portfolio to better assist customers in achieving their goals. Required Qualifications: • Bachelor's degree (BA or BS) required, preferably in Computer Science, Engineering, Business, or Marketing • Understanding of customer requirements gathering techniques to identify customer needs and preferences. • Excellent project management skills to develop project plans, and ensure that projects are completed on-time and within budget. • Strong communication skills, both written and verbal, with the ability to effectively communicate with internal and external stakeholders. • Understanding of user experience (UX) design principles & practices, and experience with UX design tools (preferably Figma). • Familiarity with eCommerce platforms and their functionality. • Familiarity with ERP systems (preferably SAP). • Possess a growth mindset with a willingness to learn, move fast, and embrace mistakes. Physical Requirements: • Extended periods of sitting at a workstation. • Speaking in person and over the telephone or Teams online and the ability to hear, comprehend, and document detailed information from others. • Ability to type, reach and grasp. • Intermittent standing and walking within the office environment. • Ability to communicate verbally and in writing for extended periods over the phone and in person. Essential Job Functions: • Interact directly with customers and internal stakeholders to identify and develop requirements for expanding the Selection Tools & eCommerce portfolio. • Utilize various techniques to gather, analyze, and interpret customer feedback, ensuring that product development aligns with customer expectations and needs. • Interact with customers and business stakeholders to develop requirements for the expansion of Dodge's Selection Tools & eCommerce portfolio. • Develop and maintain configuration models, the data and logic foundation for Selection Tools. • Analyze and interpret customer feedback to inform product development decisions and ensure that products and services meet customer expectations. • Prioritize and communicate product backlog needs for Selection Tools to ensure responsible and efficient use of available development resources. • Lead user acceptance testing (UAT) for Dodge's Selection Tools & eCommerce portfolio. • Collaborate with other members of the Communication & Digital Marketing team to ensure a market-leading digital customer experience throughout a customer's journey. • Create documentation and lead training of the Selection Tools & eCommerce portfolio for customers and internal users. • Provide service and support for Dodge's Selection Tools & eCommerce portfolio. • Understand how Dodge's customers create value, and how Dodge's Selection Tools & eCommerce portfolio can assist customers in attaining their goals. • Other duties and projects as assigned. • Regular attendance at work is a necessary function of the role. Why Join Us? • Work alongside a collaborative, experienced leadership team. • Be part of an industry leader with a strong brand reputation and an innovation-driven culture.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Field Services Tech is responsible for taking ownership of tickets from the remote help desk using superior customer service. This person also supports end-users of all skill levels via phone, email, remote access, or in person at sites throughout the Bay Area and must provide solutions in a timely manner and document all issues and resolutions. If you reside in California, you'll enjoy the flexibility to telecommute as you take on some tough challenges. Primary Responsibilities: Provide point of contact and ticket escalation ownership for all company clients and related tickets escalated from our remote help desk Provide support assistance for Network Administrator on basic networking tasks, including but not limited to: file restore requests, data center cabling, and hardware installation Support all tasks required Desktop Support Technicians; such as but not limited to printer installs, password resets, and new hire and departing employee account management Promptly and professionally resolve workstation, printer, phone and other computer-related support calls for software, hardware or connectivity issues via phone, email, or in person at client sites throughout the area Provide superior customer service demonstrating professionalism, helpfulness, and care to all of our clients Document all support requests (regardless of source), actions taken, and the resolution. Though rare, evening and weekend work and 24x7 on-call rotation is possible depending on client project schedules Ensure we are delivering on all Service Level Agreements with our clients Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of support experience (Desktop) 2+ years of experience maintaining and configuring PCs and Laptops; including but not limited to Windows 10/11 and newer, networking, Office/Open Office apps, Internet and anti-virus 2+ years of knowledge maintaining Office 365 user accounts 2 + years of ability to multi-task May be required to commute to offices on occasion Some after hours and weekend work may be necessary, per client schedules Some 24x7 On Call rotation for client support may be necessary Access to reliable transportation and valid US driver's license Preferred Qualifications: Superior customer service skills, ability to troubleshoot and explain complex issues to non-technical individuals Solid written and oral communication skills Solid interpersonal and team skills Solid documentation and reporting skills Proven ability to be self-motivated and self-sufficient, required Physical Demands : Ability to lift/carry up to 50lb on occasion Ability to use hands/tools for PC related hardware repair and/or replacement Position primarily requires work using a PC and phone Climbing ladders or crawling under desks may be necessary for occasional tasks Frequent standing, sitting, or walking as tasks demand All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
10/02/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Field Services Tech is responsible for taking ownership of tickets from the remote help desk using superior customer service. This person also supports end-users of all skill levels via phone, email, remote access, or in person at sites throughout the Bay Area and must provide solutions in a timely manner and document all issues and resolutions. If you reside in California, you'll enjoy the flexibility to telecommute as you take on some tough challenges. Primary Responsibilities: Provide point of contact and ticket escalation ownership for all company clients and related tickets escalated from our remote help desk Provide support assistance for Network Administrator on basic networking tasks, including but not limited to: file restore requests, data center cabling, and hardware installation Support all tasks required Desktop Support Technicians; such as but not limited to printer installs, password resets, and new hire and departing employee account management Promptly and professionally resolve workstation, printer, phone and other computer-related support calls for software, hardware or connectivity issues via phone, email, or in person at client sites throughout the area Provide superior customer service demonstrating professionalism, helpfulness, and care to all of our clients Document all support requests (regardless of source), actions taken, and the resolution. Though rare, evening and weekend work and 24x7 on-call rotation is possible depending on client project schedules Ensure we are delivering on all Service Level Agreements with our clients Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of support experience (Desktop) 2+ years of experience maintaining and configuring PCs and Laptops; including but not limited to Windows 10/11 and newer, networking, Office/Open Office apps, Internet and anti-virus 2+ years of knowledge maintaining Office 365 user accounts 2 + years of ability to multi-task May be required to commute to offices on occasion Some after hours and weekend work may be necessary, per client schedules Some 24x7 On Call rotation for client support may be necessary Access to reliable transportation and valid US driver's license Preferred Qualifications: Superior customer service skills, ability to troubleshoot and explain complex issues to non-technical individuals Solid written and oral communication skills Solid interpersonal and team skills Solid documentation and reporting skills Proven ability to be self-motivated and self-sufficient, required Physical Demands : Ability to lift/carry up to 50lb on occasion Ability to use hands/tools for PC related hardware repair and/or replacement Position primarily requires work using a PC and phone Climbing ladders or crawling under desks may be necessary for occasional tasks Frequent standing, sitting, or walking as tasks demand All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Incident Documentation and Root Cause Analysis: Accurately document issues and resolutions in ticketing systems and assist in root cause analysis to prevent recurrence Training and Knowledge Sharing: Provide training or knowledge-sharing sessions for end-users on common issues, software use, or new technologies Project Support: Participate in or lead small IT projects such as system upgrades, application rollouts, or infrastructure changes Compliance and Security Adherence: Ensure all work complies with organizational security policies, data protection standards, and healthcare regulations (e.g., HIPAA) Inventory and Resource Management: Monitor and manage IT inventory, ensuring appropriate stock levels of spare hardware and replacement parts Collaboration with Vendors: Work closely with third-party vendors for advanced troubleshooting, warranty claims, or specialized support services Proactive Maintenance: Perform regular checks and maintenance on systems and devices to ensure optimal performance and prevent failures Service Level Agreements (SLAs): Ensure adherence to SLAs for response and resolution times, prioritizing tasks accordingly Cross-Team Collaboration: Act as a liaison between on-site teams and higher-tier IT teams to escalate and resolve complex issues effectively Provide customer service support to both internal users, external customers, and vendors on Prohealth Care's Network Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization Maintains detailed and accurate records in workload management, asset management, and administrative applications Provides tier I and II support in all areas of the organizational service portfolio Provides excellent customer service to all levels of employees including customers, peers, and leadership Accurately follows documentation and checklists to ensure efficiency and consistency Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer Self-directed once assigned work and functions with considerable independence Shows an interest in learning more advanced aspects of the functional skills Actively maintains a level of self-study related to technology and customer service Able to communicate with the customer in non-technical terms so the users can understand You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) 2+ years of technical support experience 2+ years of experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners 2+ years of experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems Ability to lift 40 lbs., work in an environment of varying temperatures, ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation Preferred Qualifications: Familiarity with general networking and customer/server concepts Adaptability, teamwork, and problem-solving abilities in a high-pressure, healthcare-focused environment Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.89 to $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
10/02/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Incident Documentation and Root Cause Analysis: Accurately document issues and resolutions in ticketing systems and assist in root cause analysis to prevent recurrence Training and Knowledge Sharing: Provide training or knowledge-sharing sessions for end-users on common issues, software use, or new technologies Project Support: Participate in or lead small IT projects such as system upgrades, application rollouts, or infrastructure changes Compliance and Security Adherence: Ensure all work complies with organizational security policies, data protection standards, and healthcare regulations (e.g., HIPAA) Inventory and Resource Management: Monitor and manage IT inventory, ensuring appropriate stock levels of spare hardware and replacement parts Collaboration with Vendors: Work closely with third-party vendors for advanced troubleshooting, warranty claims, or specialized support services Proactive Maintenance: Perform regular checks and maintenance on systems and devices to ensure optimal performance and prevent failures Service Level Agreements (SLAs): Ensure adherence to SLAs for response and resolution times, prioritizing tasks accordingly Cross-Team Collaboration: Act as a liaison between on-site teams and higher-tier IT teams to escalate and resolve complex issues effectively Provide customer service support to both internal users, external customers, and vendors on Prohealth Care's Network Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization Maintains detailed and accurate records in workload management, asset management, and administrative applications Provides tier I and II support in all areas of the organizational service portfolio Provides excellent customer service to all levels of employees including customers, peers, and leadership Accurately follows documentation and checklists to ensure efficiency and consistency Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer Self-directed once assigned work and functions with considerable independence Shows an interest in learning more advanced aspects of the functional skills Actively maintains a level of self-study related to technology and customer service Able to communicate with the customer in non-technical terms so the users can understand You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) 2+ years of technical support experience 2+ years of experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners 2+ years of experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems Ability to lift 40 lbs., work in an environment of varying temperatures, ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation Preferred Qualifications: Familiarity with general networking and customer/server concepts Adaptability, teamwork, and problem-solving abilities in a high-pressure, healthcare-focused environment Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.89 to $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Field Services Tech is responsible for taking ownership of tickets from the remote help desk using superior customer service. This person also supports end-users of all skill levels via phone, email, remote access, or in person at sites throughout the Bay Area and must provide solutions in a timely manner and document all issues and resolutions. If you reside in California, you'll enjoy the flexibility to telecommute as you take on some tough challenges. Primary Responsibilities: Provide point of contact and ticket escalation ownership for all company clients and related tickets escalated from our remote help desk Provide support assistance for Network Administrator on basic networking tasks, including but not limited to: file restore requests, data center cabling, and hardware installation Support all tasks required Desktop Support Technicians; such as but not limited to printer installs, password resets, and new hire and departing employee account management Promptly and professionally resolve workstation, printer, phone and other computer-related support calls for software, hardware or connectivity issues via phone, email, or in person at client sites throughout the area Provide superior customer service demonstrating professionalism, helpfulness, and care to all of our clients Document all support requests (regardless of source), actions taken, and the resolution. Though rare, evening and weekend work and 24x7 on-call rotation is possible depending on client project schedules Ensure we are delivering on all Service Level Agreements with our clients Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of support experience (Desktop) 2+ years of experience maintaining and configuring PCs and Laptops; including but not limited to Windows 10/11 and newer, networking, Office/Open Office apps, Internet and anti-virus 2+ years of knowledge maintaining Office 365 user accounts 2 + years of ability to multi-task May be required to commute to offices on occasion Some after hours and weekend work may be necessary, per client schedules Some 24x7 On Call rotation for client support may be necessary Access to reliable transportation and valid US driver's license Preferred Qualifications: Superior customer service skills, ability to troubleshoot and explain complex issues to non-technical individuals Solid written and oral communication skills Solid interpersonal and team skills Solid documentation and reporting skills Proven ability to be self-motivated and self-sufficient, required Physical Demands : Ability to lift/carry up to 50lb on occasion Ability to use hands/tools for PC related hardware repair and/or replacement Position primarily requires work using a PC and phone Climbing ladders or crawling under desks may be necessary for occasional tasks Frequent standing, sitting, or walking as tasks demand All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
10/02/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Field Services Tech is responsible for taking ownership of tickets from the remote help desk using superior customer service. This person also supports end-users of all skill levels via phone, email, remote access, or in person at sites throughout the Bay Area and must provide solutions in a timely manner and document all issues and resolutions. If you reside in California, you'll enjoy the flexibility to telecommute as you take on some tough challenges. Primary Responsibilities: Provide point of contact and ticket escalation ownership for all company clients and related tickets escalated from our remote help desk Provide support assistance for Network Administrator on basic networking tasks, including but not limited to: file restore requests, data center cabling, and hardware installation Support all tasks required Desktop Support Technicians; such as but not limited to printer installs, password resets, and new hire and departing employee account management Promptly and professionally resolve workstation, printer, phone and other computer-related support calls for software, hardware or connectivity issues via phone, email, or in person at client sites throughout the area Provide superior customer service demonstrating professionalism, helpfulness, and care to all of our clients Document all support requests (regardless of source), actions taken, and the resolution. Though rare, evening and weekend work and 24x7 on-call rotation is possible depending on client project schedules Ensure we are delivering on all Service Level Agreements with our clients Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of support experience (Desktop) 2+ years of experience maintaining and configuring PCs and Laptops; including but not limited to Windows 10/11 and newer, networking, Office/Open Office apps, Internet and anti-virus 2+ years of knowledge maintaining Office 365 user accounts 2 + years of ability to multi-task May be required to commute to offices on occasion Some after hours and weekend work may be necessary, per client schedules Some 24x7 On Call rotation for client support may be necessary Access to reliable transportation and valid US driver's license Preferred Qualifications: Superior customer service skills, ability to troubleshoot and explain complex issues to non-technical individuals Solid written and oral communication skills Solid interpersonal and team skills Solid documentation and reporting skills Proven ability to be self-motivated and self-sufficient, required Physical Demands : Ability to lift/carry up to 50lb on occasion Ability to use hands/tools for PC related hardware repair and/or replacement Position primarily requires work using a PC and phone Climbing ladders or crawling under desks may be necessary for occasional tasks Frequent standing, sitting, or walking as tasks demand All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Field Services Tech is responsible for taking ownership of tickets from the remote help desk using superior customer service. This person also supports end-users of all skill levels via phone, email, remote access, or in person at sites throughout the Bay Area and must provide solutions in a timely manner and document all issues and resolutions. If you reside in California, you'll enjoy the flexibility to telecommute as you take on some tough challenges. Primary Responsibilities: Provide point of contact and ticket escalation ownership for all company clients and related tickets escalated from our remote help desk Provide support assistance for Network Administrator on basic networking tasks, including but not limited to: file restore requests, data center cabling, and hardware installation Support all tasks required Desktop Support Technicians; such as but not limited to printer installs, password resets, and new hire and departing employee account management Promptly and professionally resolve workstation, printer, phone and other computer-related support calls for software, hardware or connectivity issues via phone, email, or in person at client sites throughout the area Provide superior customer service demonstrating professionalism, helpfulness, and care to all of our clients Document all support requests (regardless of source), actions taken, and the resolution. Though rare, evening and weekend work and 24x7 on-call rotation is possible depending on client project schedules Ensure we are delivering on all Service Level Agreements with our clients Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of support experience (Desktop) 2+ years of experience maintaining and configuring PCs and Laptops; including but not limited to Windows 10/11 and newer, networking, Office/Open Office apps, Internet and anti-virus 2+ years of knowledge maintaining Office 365 user accounts 2 + years of ability to multi-task May be required to commute to offices on occasion Some after hours and weekend work may be necessary, per client schedules Some 24x7 On Call rotation for client support may be necessary Access to reliable transportation and valid US driver's license Preferred Qualifications: Superior customer service skills, ability to troubleshoot and explain complex issues to non-technical individuals Solid written and oral communication skills Solid interpersonal and team skills Solid documentation and reporting skills Proven ability to be self-motivated and self-sufficient, required Physical Demands : Ability to lift/carry up to 50lb on occasion Ability to use hands/tools for PC related hardware repair and/or replacement Position primarily requires work using a PC and phone Climbing ladders or crawling under desks may be necessary for occasional tasks Frequent standing, sitting, or walking as tasks demand All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
10/02/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Field Services Tech is responsible for taking ownership of tickets from the remote help desk using superior customer service. This person also supports end-users of all skill levels via phone, email, remote access, or in person at sites throughout the Bay Area and must provide solutions in a timely manner and document all issues and resolutions. If you reside in California, you'll enjoy the flexibility to telecommute as you take on some tough challenges. Primary Responsibilities: Provide point of contact and ticket escalation ownership for all company clients and related tickets escalated from our remote help desk Provide support assistance for Network Administrator on basic networking tasks, including but not limited to: file restore requests, data center cabling, and hardware installation Support all tasks required Desktop Support Technicians; such as but not limited to printer installs, password resets, and new hire and departing employee account management Promptly and professionally resolve workstation, printer, phone and other computer-related support calls for software, hardware or connectivity issues via phone, email, or in person at client sites throughout the area Provide superior customer service demonstrating professionalism, helpfulness, and care to all of our clients Document all support requests (regardless of source), actions taken, and the resolution. Though rare, evening and weekend work and 24x7 on-call rotation is possible depending on client project schedules Ensure we are delivering on all Service Level Agreements with our clients Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of support experience (Desktop) 2+ years of experience maintaining and configuring PCs and Laptops; including but not limited to Windows 10/11 and newer, networking, Office/Open Office apps, Internet and anti-virus 2+ years of knowledge maintaining Office 365 user accounts 2 + years of ability to multi-task May be required to commute to offices on occasion Some after hours and weekend work may be necessary, per client schedules Some 24x7 On Call rotation for client support may be necessary Access to reliable transportation and valid US driver's license Preferred Qualifications: Superior customer service skills, ability to troubleshoot and explain complex issues to non-technical individuals Solid written and oral communication skills Solid interpersonal and team skills Solid documentation and reporting skills Proven ability to be self-motivated and self-sufficient, required Physical Demands : Ability to lift/carry up to 50lb on occasion Ability to use hands/tools for PC related hardware repair and/or replacement Position primarily requires work using a PC and phone Climbing ladders or crawling under desks may be necessary for occasional tasks Frequent standing, sitting, or walking as tasks demand All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Incident Documentation and Root Cause Analysis: Accurately document issues and resolutions in ticketing systems and assist in root cause analysis to prevent recurrence Training and Knowledge Sharing: Provide training or knowledge-sharing sessions for end-users on common issues, software use, or new technologies Project Support: Participate in or lead small IT projects such as system upgrades, application rollouts, or infrastructure changes Compliance and Security Adherence: Ensure all work complies with organizational security policies, data protection standards, and healthcare regulations (e.g., HIPAA) Inventory and Resource Management: Monitor and manage IT inventory, ensuring appropriate stock levels of spare hardware and replacement parts Collaboration with Vendors: Work closely with third-party vendors for advanced troubleshooting, warranty claims, or specialized support services Proactive Maintenance: Perform regular checks and maintenance on systems and devices to ensure optimal performance and prevent failures Service Level Agreements (SLAs): Ensure adherence to SLAs for response and resolution times, prioritizing tasks accordingly Cross-Team Collaboration: Act as a liaison between on-site teams and higher-tier IT teams to escalate and resolve complex issues effectively Provide customer service support to both internal users, external customers, and vendors on Prohealth Care's Network Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization Maintains detailed and accurate records in workload management, asset management, and administrative applications Provides tier I and II support in all areas of the organizational service portfolio Provides excellent customer service to all levels of employees including customers, peers, and leadership Accurately follows documentation and checklists to ensure efficiency and consistency Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer Self-directed once assigned work and functions with considerable independence Shows an interest in learning more advanced aspects of the functional skills Actively maintains a level of self-study related to technology and customer service Able to communicate with the customer in non-technical terms so the users can understand You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) 2+ years of technical support experience 2+ years of experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners 2+ years of experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems Ability to lift 40 lbs., work in an environment of varying temperatures, ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation Preferred Qualifications: Familiarity with general networking and customer/server concepts Adaptability, teamwork, and problem-solving abilities in a high-pressure, healthcare-focused environment Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.89 to $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
10/02/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Incident Documentation and Root Cause Analysis: Accurately document issues and resolutions in ticketing systems and assist in root cause analysis to prevent recurrence Training and Knowledge Sharing: Provide training or knowledge-sharing sessions for end-users on common issues, software use, or new technologies Project Support: Participate in or lead small IT projects such as system upgrades, application rollouts, or infrastructure changes Compliance and Security Adherence: Ensure all work complies with organizational security policies, data protection standards, and healthcare regulations (e.g., HIPAA) Inventory and Resource Management: Monitor and manage IT inventory, ensuring appropriate stock levels of spare hardware and replacement parts Collaboration with Vendors: Work closely with third-party vendors for advanced troubleshooting, warranty claims, or specialized support services Proactive Maintenance: Perform regular checks and maintenance on systems and devices to ensure optimal performance and prevent failures Service Level Agreements (SLAs): Ensure adherence to SLAs for response and resolution times, prioritizing tasks accordingly Cross-Team Collaboration: Act as a liaison between on-site teams and higher-tier IT teams to escalate and resolve complex issues effectively Provide customer service support to both internal users, external customers, and vendors on Prohealth Care's Network Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization Maintains detailed and accurate records in workload management, asset management, and administrative applications Provides tier I and II support in all areas of the organizational service portfolio Provides excellent customer service to all levels of employees including customers, peers, and leadership Accurately follows documentation and checklists to ensure efficiency and consistency Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer Self-directed once assigned work and functions with considerable independence Shows an interest in learning more advanced aspects of the functional skills Actively maintains a level of self-study related to technology and customer service Able to communicate with the customer in non-technical terms so the users can understand You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) 2+ years of technical support experience 2+ years of experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners 2+ years of experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems Ability to lift 40 lbs., work in an environment of varying temperatures, ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation Preferred Qualifications: Familiarity with general networking and customer/server concepts Adaptability, teamwork, and problem-solving abilities in a high-pressure, healthcare-focused environment Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.89 to $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Job Description Job Description About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Application Users - FruitLoops Studio on Windows - Generalist Type: Contract Compensation: $30-$40/hour Location: Remote Role Responsibilities Evaluate the functionality and usability of FruitLoops Studio on Windows systems. Capture high-resolution screenshots using a PC with FruitLoops Studio installed. Collaborate with audio engineers and music producers to enhance workflow processes. Work independently to troubleshoot and resolve software issues. Provide feedback on 3D and post-production processes to improve AI model outputs . Qualifications Must-Have Access to FruitLoops Studio on a PC running Windows . Ability to capture screenshots with more than 2.5 megapixels. Experience with digital audio workstations . Application Process (Takes 20-30 mins to complete) Upload resume AI interview based on your resume Submit form Resources & Support For details about the interview process and platform information, please check: For any help or support, reach out to: PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
09/30/2026
Full time
Job Description Job Description About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Application Users - FruitLoops Studio on Windows - Generalist Type: Contract Compensation: $30-$40/hour Location: Remote Role Responsibilities Evaluate the functionality and usability of FruitLoops Studio on Windows systems. Capture high-resolution screenshots using a PC with FruitLoops Studio installed. Collaborate with audio engineers and music producers to enhance workflow processes. Work independently to troubleshoot and resolve software issues. Provide feedback on 3D and post-production processes to improve AI model outputs . Qualifications Must-Have Access to FruitLoops Studio on a PC running Windows . Ability to capture screenshots with more than 2.5 megapixels. Experience with digital audio workstations . Application Process (Takes 20-30 mins to complete) Upload resume AI interview based on your resume Submit form Resources & Support For details about the interview process and platform information, please check: For any help or support, reach out to: PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
Job Description Job Description Type: Full Time Location: Philadelphia, PA Overtime Exempt: Exempt Reports To: ARMADA HQ Travel Required: Yes Security Clearance Required: Active Secret Security Clearance CONTINGENT UPON AWARD Duties & Responsibilities: Specialist, Information System Security III (SISS3) will conduct risk and vulnerability assessments of planned and installed systems to identify vulnerabilities, risks and protection needs; conduct systems security evaluation, audits, and reviews; determine the residual risk of a package based on package content and assessment results and documenting for the Security Controls Assessor's (SCA) and higher level review. Execute Security Assessment Plans (SAPs) by conducting on-site testing for afloat and PIT ashore systems. Examples include executing STIGs, SRGs, ACAS scanning, and applying patches assets to obtain cybersecurity compliance and remediate vulnerabilities. Specialist, Information System Security III (SISS3) will conduct systems security reviews, audits, or evaluations, as appropriate, to ensure accreditation documents are accurate and represent the current risk posture of the system. Perform analysis of logs, events, and reporting of various data collections tools including: vulnerability monitoring via Assured Compliance Assessment System (ACAS) and related tools, Host Based Security Systems (HBSS), web content filters, Security Information and event management (SIEM), firewall systems, network devices, server devices, workstations, and intrusion detection and prevention systems (ID/PS). Specialist, Information System Security III (SISS3) will assess impacts from observed risks and report via the Cybersecurity Program chain of command. Executing Security Assessment Plans (SAPs) by conducting on-site testing for afloat and PIT ashore systems. Examples include executing STIGs, SRGs, ACAS scanning, and applying patches assets to obtain cybersecurity compliance and remediate vulnerabilities. Perform the evaluation of system administrator, security engineer, and/or system owner proposed corrections to ensure compliance and best-fit solution. Specialist, Information System Security III (SISS3) will present and submit data to management, develop reports, and produce procedural documentation in a comprehensive and cohesive manner. Perform risk management and security engineering for Research, Development, Testing, and Evaluation (RDT&E) RMF Afloat systems include Information Assurance Vulnerability Management (IAVM) support, remediation, patching, scanning and associated boundary maintenance. Specialist, Information System Security III (SISS3) will document residual risks in a plan of actions and milestones formatted in compliance with the current package system, currently eMASS. Specialist, Information System Security III (SISS3) will maintain current vulnerability scan data and residual risk plan of actions and milestones in Vulnerability Remediation Asset Manager (VRAM). Manage, attend, and support configuration control board practices. Create and verify the accuracy of POA&Ms/RARs as identified by vulnerability actual test results. Specialist, Information System Security III (SISS3) shall write technical documentation such as user manuals, reports, documentation, policies, presentations, Plan of Action and Milestones (POA&Ms), risk assessments, proposals, outlines, and summaries in support of both ashore and afloat systems across multiple platforms. Support developing of technical documents across multiple platforms including configuration management, milestone, issue tracking, web site content management and RMF documentation. Specialist, Information System Security III (SISS3) may be required to travel CONUS (any state in USA) and OCONUS (primarily Japan, and any country in Europe). The estimated number of trips is 14 per year (estimated 25%-30% travel). Other duties as assigned. Knowledge, Skills, and Abilities (KSAs): Ability to travel CONUS (any state in USA) and OCONUS (primarily Japan, and any country in Europe). Proficient in Microsoft Windows Operating System Administration, including Windows 11, Windows 10, Windows 7, and Windows XP (at a minimum). Ability to work as a team member, communicate, perform office functions and use office tools, customer focused and deliver exceptional performance. Possess excellent organizational and file management skills and the ability to plan and execute administrative work with little supervision. Possess excellent oral and written communication skills. Required Certifications: Minimum of one (1) IAT Level II listed certificate required: CompTIA Security+ (CE) CompTIA CySA+ GIAC Security Essentials (GSEC) ISC SSCP (Systems Security Certified Practitioner) Minimum/General Experience: Five (5) years of experience in the following: Cybersecurity, Engineering, Test and Evaluation (T&E) or Authorization and Assessment (A&A) (formerly C&A) related field. Information Assurance tools such as Defense Information Systems Agency (DISA) Enterprise Mission Assurance Support Service (eMASS), Assured Compliance Assessment Solution (ACAS). Command line interface, PowerShell, and performing automated tasking through use of code. Minimum Education: College degree in any technical discipline from an accredited college or university. Disclaimer: The above information has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position. Applying: If you feel you have the knowledge, skills and abilities for this position visit our careers page at . Special Notes: Relocation is not available for these jobs ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Must be able to successfully pass a background check, and pre-employment drug testing. Job offers are contingent upon results of background check and drug testing.
09/29/2026
Full time
Job Description Job Description Type: Full Time Location: Philadelphia, PA Overtime Exempt: Exempt Reports To: ARMADA HQ Travel Required: Yes Security Clearance Required: Active Secret Security Clearance CONTINGENT UPON AWARD Duties & Responsibilities: Specialist, Information System Security III (SISS3) will conduct risk and vulnerability assessments of planned and installed systems to identify vulnerabilities, risks and protection needs; conduct systems security evaluation, audits, and reviews; determine the residual risk of a package based on package content and assessment results and documenting for the Security Controls Assessor's (SCA) and higher level review. Execute Security Assessment Plans (SAPs) by conducting on-site testing for afloat and PIT ashore systems. Examples include executing STIGs, SRGs, ACAS scanning, and applying patches assets to obtain cybersecurity compliance and remediate vulnerabilities. Specialist, Information System Security III (SISS3) will conduct systems security reviews, audits, or evaluations, as appropriate, to ensure accreditation documents are accurate and represent the current risk posture of the system. Perform analysis of logs, events, and reporting of various data collections tools including: vulnerability monitoring via Assured Compliance Assessment System (ACAS) and related tools, Host Based Security Systems (HBSS), web content filters, Security Information and event management (SIEM), firewall systems, network devices, server devices, workstations, and intrusion detection and prevention systems (ID/PS). Specialist, Information System Security III (SISS3) will assess impacts from observed risks and report via the Cybersecurity Program chain of command. Executing Security Assessment Plans (SAPs) by conducting on-site testing for afloat and PIT ashore systems. Examples include executing STIGs, SRGs, ACAS scanning, and applying patches assets to obtain cybersecurity compliance and remediate vulnerabilities. Perform the evaluation of system administrator, security engineer, and/or system owner proposed corrections to ensure compliance and best-fit solution. Specialist, Information System Security III (SISS3) will present and submit data to management, develop reports, and produce procedural documentation in a comprehensive and cohesive manner. Perform risk management and security engineering for Research, Development, Testing, and Evaluation (RDT&E) RMF Afloat systems include Information Assurance Vulnerability Management (IAVM) support, remediation, patching, scanning and associated boundary maintenance. Specialist, Information System Security III (SISS3) will document residual risks in a plan of actions and milestones formatted in compliance with the current package system, currently eMASS. Specialist, Information System Security III (SISS3) will maintain current vulnerability scan data and residual risk plan of actions and milestones in Vulnerability Remediation Asset Manager (VRAM). Manage, attend, and support configuration control board practices. Create and verify the accuracy of POA&Ms/RARs as identified by vulnerability actual test results. Specialist, Information System Security III (SISS3) shall write technical documentation such as user manuals, reports, documentation, policies, presentations, Plan of Action and Milestones (POA&Ms), risk assessments, proposals, outlines, and summaries in support of both ashore and afloat systems across multiple platforms. Support developing of technical documents across multiple platforms including configuration management, milestone, issue tracking, web site content management and RMF documentation. Specialist, Information System Security III (SISS3) may be required to travel CONUS (any state in USA) and OCONUS (primarily Japan, and any country in Europe). The estimated number of trips is 14 per year (estimated 25%-30% travel). Other duties as assigned. Knowledge, Skills, and Abilities (KSAs): Ability to travel CONUS (any state in USA) and OCONUS (primarily Japan, and any country in Europe). Proficient in Microsoft Windows Operating System Administration, including Windows 11, Windows 10, Windows 7, and Windows XP (at a minimum). Ability to work as a team member, communicate, perform office functions and use office tools, customer focused and deliver exceptional performance. Possess excellent organizational and file management skills and the ability to plan and execute administrative work with little supervision. Possess excellent oral and written communication skills. Required Certifications: Minimum of one (1) IAT Level II listed certificate required: CompTIA Security+ (CE) CompTIA CySA+ GIAC Security Essentials (GSEC) ISC SSCP (Systems Security Certified Practitioner) Minimum/General Experience: Five (5) years of experience in the following: Cybersecurity, Engineering, Test and Evaluation (T&E) or Authorization and Assessment (A&A) (formerly C&A) related field. Information Assurance tools such as Defense Information Systems Agency (DISA) Enterprise Mission Assurance Support Service (eMASS), Assured Compliance Assessment Solution (ACAS). Command line interface, PowerShell, and performing automated tasking through use of code. Minimum Education: College degree in any technical discipline from an accredited college or university. Disclaimer: The above information has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position. Applying: If you feel you have the knowledge, skills and abilities for this position visit our careers page at . Special Notes: Relocation is not available for these jobs ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Must be able to successfully pass a background check, and pre-employment drug testing. Job offers are contingent upon results of background check and drug testing.
Perma-Fix Environmental Services, Inc.
Richland, Washington
Job Description Job Description Description: Location: Tri-Cities, WA Travel: Up to 20% Reports To: Corporate VP of IS The IS Specialist III serves as the primary on-site technology leader supporting a multi-site operation of 50-200 users. This role ensures stable, secure, and efficient IT operations while coordinating closely with the Corporate IS team for advanced engineering, development, cybersecurity, and infrastructure initiatives. This is a senior-level technical generalist role combining Windows infrastructure support, business systems reporting, project coordination, industrial systems integration, and local technical leadership. The position is hands-on and part of the broader corporate IS team, which includes senior infrastructure engineers, developers, helpdesk, and junior development resources. Duties Infrastructure & Systems Operations (Primary Focus) Serve as the local lead for Windows-based infrastructure (Windows 10/11, Microsoft 365, Active Directory, core software platforms, hardware systems, and web services). Coordinate with the corporate infrastructure team on network support, backup and disaster recovery, endpoint management, and server lifecycle planning. Escalate complex issues appropriately while maintaining local ownership and accountability. Maintain documentation of systems, diagrams, configurations, and asset inventories. Assist with user provisioning, workstation deployments, and site-level hardware standards. Project Coordination & Implementation Lead site-level technology projects from requirements gathering through deployment. Coordinate with corporate developers and infrastructure engineers on larger initiatives. Manage timelines, vendor engagement, testing, and deployment activities. Evaluate new software and hardware solutions and provide structured recommendations. Assist with task estimation, prioritization, ROI evaluation, and project documentation. Hardware Integration & Operational Support Support integration of industrial or facility systems with enterprise IT infrastructure. Coordinate system integration between hardware platforms and internal software applications. Maintain appropriate segmentation between operational and corporate systems. Security & Compliance Support Ensure local systems adhere to corporate cybersecurity policies. Support NIST 800-171 and Sarbanes-Oxley-aligned controls in coordination with Corporate IS. Assist with audits through documentation, evidence gathering, and change control support. Promote secure configuration standards and end-user security best practices. Business Systems Lead & Reporting Participate in the SDLC for waste tracking, procurement, accounting, asset management, and ancillary information systems initiatives. Develop and maintain SQL queries and SQL Server reports (SQL, SSRS, RDL). Partner with operations to develop business requirements, validate system designs, update system documentation, and oversee implementation. Assist with data validation, testing, and minor integrations. Requirements: 10+ years of progressive IT experience in systems administration, infrastructure, or business systems roles; OR a four-year related degree with 5+ years of relevant experience. Strong Microsoft ecosystem experience (Windows Server/Client, Active Directory). Solid SQL experience (query writing, stored procedures, SSRS development). Experience supporting multi-site or distributed operations. Ability to manage technical priorities independently in an operational environment. Strong written and verbal communication skills across technical and non-technical stakeholders. Prefered Experience Experience in regulated or industrial environments. Experience with .NET, Go, JavaScript, C#, or other development environments. Familiarity with waste tracking, ERP, or accounting systems. Working knowledge of network fundamentals (firewalls, VLANs, VPN). Experience coordinating technical projects. Understanding of API integrations and data exchange models. This role serves as a senior embedded technical leader and operational bridge between site operations and Corporate IS. It provides hands-on technical support, business systems insight, and practical project leadership while leveraging centralized corporate expertise for deep engineering and development functions.
09/28/2026
Full time
Job Description Job Description Description: Location: Tri-Cities, WA Travel: Up to 20% Reports To: Corporate VP of IS The IS Specialist III serves as the primary on-site technology leader supporting a multi-site operation of 50-200 users. This role ensures stable, secure, and efficient IT operations while coordinating closely with the Corporate IS team for advanced engineering, development, cybersecurity, and infrastructure initiatives. This is a senior-level technical generalist role combining Windows infrastructure support, business systems reporting, project coordination, industrial systems integration, and local technical leadership. The position is hands-on and part of the broader corporate IS team, which includes senior infrastructure engineers, developers, helpdesk, and junior development resources. Duties Infrastructure & Systems Operations (Primary Focus) Serve as the local lead for Windows-based infrastructure (Windows 10/11, Microsoft 365, Active Directory, core software platforms, hardware systems, and web services). Coordinate with the corporate infrastructure team on network support, backup and disaster recovery, endpoint management, and server lifecycle planning. Escalate complex issues appropriately while maintaining local ownership and accountability. Maintain documentation of systems, diagrams, configurations, and asset inventories. Assist with user provisioning, workstation deployments, and site-level hardware standards. Project Coordination & Implementation Lead site-level technology projects from requirements gathering through deployment. Coordinate with corporate developers and infrastructure engineers on larger initiatives. Manage timelines, vendor engagement, testing, and deployment activities. Evaluate new software and hardware solutions and provide structured recommendations. Assist with task estimation, prioritization, ROI evaluation, and project documentation. Hardware Integration & Operational Support Support integration of industrial or facility systems with enterprise IT infrastructure. Coordinate system integration between hardware platforms and internal software applications. Maintain appropriate segmentation between operational and corporate systems. Security & Compliance Support Ensure local systems adhere to corporate cybersecurity policies. Support NIST 800-171 and Sarbanes-Oxley-aligned controls in coordination with Corporate IS. Assist with audits through documentation, evidence gathering, and change control support. Promote secure configuration standards and end-user security best practices. Business Systems Lead & Reporting Participate in the SDLC for waste tracking, procurement, accounting, asset management, and ancillary information systems initiatives. Develop and maintain SQL queries and SQL Server reports (SQL, SSRS, RDL). Partner with operations to develop business requirements, validate system designs, update system documentation, and oversee implementation. Assist with data validation, testing, and minor integrations. Requirements: 10+ years of progressive IT experience in systems administration, infrastructure, or business systems roles; OR a four-year related degree with 5+ years of relevant experience. Strong Microsoft ecosystem experience (Windows Server/Client, Active Directory). Solid SQL experience (query writing, stored procedures, SSRS development). Experience supporting multi-site or distributed operations. Ability to manage technical priorities independently in an operational environment. Strong written and verbal communication skills across technical and non-technical stakeholders. Prefered Experience Experience in regulated or industrial environments. Experience with .NET, Go, JavaScript, C#, or other development environments. Familiarity with waste tracking, ERP, or accounting systems. Working knowledge of network fundamentals (firewalls, VLANs, VPN). Experience coordinating technical projects. Understanding of API integrations and data exchange models. This role serves as a senior embedded technical leader and operational bridge between site operations and Corporate IS. It provides hands-on technical support, business systems insight, and practical project leadership while leveraging centralized corporate expertise for deep engineering and development functions.
Job Description Job Description This position must meet Export Control compliance requirements, therefore a "US Person" as defined by 22 C.F.R. 120.15 is required. "US Person" includes US Citizen, lawful permanent resident, refugee, or asylee. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Canyon AeroConnect stands as one of the world's leading suppliers of avionic-standard aircraft communications, navigation and audio/intercom systems. Canyon's products have been widely adopted and proven in-service across a wide range of civilian, paramilitary and military fixed-wing and rotorcraft applications. Over the years, we've become known as the benchmark in aircraft tactical communication and audio equipment for Air Ambulance, Law Enforcement, SAR, EMS, Electronic News Gathering, Military and Marine applications. Products include digital and analog radio/audio management systems, Tac/Com, VHF/UHF radio systems, intercoms, data interface accessories, and aural warning. We are seeking dynamic thinkers who could be integral team members for our high-tech avionics' products. Role purpose (position scope): The Information Security Specialist (Information Systems Security Officer) helps build and operate the internal security program and technology operations. This hands-on role works across security operations, identity and access management, endpoint and network defense, vendor risk, compliance, and end-user enablement. The position works closely with IT, engineering, and business teams to keep the company secure without slowing it down and is intended for an individual who wants to grow into a senior internal security role over time. Key Responsibilities: Support day-to-day security operations, including SIEM and EDR alert triage, log review, and incident-response investigations. Help administer identity and access management systems, including SSO, MFA, directory services, onboarding, transfers, offboarding, periodic access reviews, and cleanup of stale accounts and entitlements. Maintain and improve endpoint security, including EDR health, patch management, configuration baselines, and disk encryption. Assist with firewall rule reviews, VPN administration, network segmentation, and monitoring for misconfigurations. Support vulnerability scanning, prioritization, remediation coordination, and metric tracking. Support compliance activities such as CMMC and NIST by collecting evidence, maintaining policies, completing customer security questionnaires, and preparing for applicable audits. Support vendor risk management by reviewing third-party security documentation and tracking risk acceptances. Develop and deliver security awareness content, including phishing simulations, onboarding training, and internal guidance. Serve as a point of contact for security questions, suspicious emails, lost devices, and access requests. Document security processes, runbooks, and System Security Plan (SSP) so the program can scale as the company grows. Participate in the on-call rotation. Required Qualifications: At least one year of experience in information security, IT operations, or a closely related field Solid fundamentals in networking, operating systems, and authentication protocols. Familiarity with compliance frameworks, especially CMMC and applicable European requirements such as Cyber Essentials. Ability to script in Python, PowerShell, or Bash for automation and ad hoc tasks. Strong written and verbal communication skills, including the ability to explain security concepts to non-technical audiences. Experience supporting and managing highly regulated and secured network systems. Self-directed and comfortable providing Tier 2 helpdesk support as well as working across teams in a fast-moving environment. Willingness to be part of the on-call rotation and respond to cyber incidents during evening or weekends. Ability to obtain industry certifications such as CCNA, CompTIA Security+, or Network+ within the next 12 months. Preferred Qualifications: Three or more years of experience in information security, AI, or a closely related field, with hands-on exposure to multiple security domains. Working knowledge of SIEM, EDR, vulnerability scanners, identity providers such as Okta or Entra ID, and cloud platforms such as AWS, Azure, or GCP. Experience supporting or leading audits. Exposure to cloud security posture management. Familiarity with offensive security concepts and tooling highly regulated and secured network systems. Industry certification such as CISSP, CISM, CCIE, CCNP Security, CISA, CRISC, or similar. Compliance Considerations: The role may support applicable information-security and regulatory requirements identified for the business, including ITAR, CMMC, NIS2, Cyber Essentials and Cyber Essentials Plus, CMS, DCPP, and ISO/IEC 27001. Work Environment: This is an on-site position at the designated company location. Direct Reports No direct reports. The position may provide technical direction, peer review, or mentoring consistent with the assigned level. Physical Demands Tasks involve light physical effort in sedentary to light work and may involve lifting, carrying, pushing, or pulling objects or materials weighing 5-10 lb. Tasks may involve extended periods at a keyboard or workstation. Work Environment Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the job duties described above, the employee mainly works in an office, lab, or factory setting that is relatively quiet and has temperature-control systems. This job description is not intended to be all inclusive of every job function, duty and responsibility. Duties may increase, decrease and/or change as deemed necessary to support the department operations.
09/28/2026
Full time
Job Description Job Description This position must meet Export Control compliance requirements, therefore a "US Person" as defined by 22 C.F.R. 120.15 is required. "US Person" includes US Citizen, lawful permanent resident, refugee, or asylee. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Canyon AeroConnect stands as one of the world's leading suppliers of avionic-standard aircraft communications, navigation and audio/intercom systems. Canyon's products have been widely adopted and proven in-service across a wide range of civilian, paramilitary and military fixed-wing and rotorcraft applications. Over the years, we've become known as the benchmark in aircraft tactical communication and audio equipment for Air Ambulance, Law Enforcement, SAR, EMS, Electronic News Gathering, Military and Marine applications. Products include digital and analog radio/audio management systems, Tac/Com, VHF/UHF radio systems, intercoms, data interface accessories, and aural warning. We are seeking dynamic thinkers who could be integral team members for our high-tech avionics' products. Role purpose (position scope): The Information Security Specialist (Information Systems Security Officer) helps build and operate the internal security program and technology operations. This hands-on role works across security operations, identity and access management, endpoint and network defense, vendor risk, compliance, and end-user enablement. The position works closely with IT, engineering, and business teams to keep the company secure without slowing it down and is intended for an individual who wants to grow into a senior internal security role over time. Key Responsibilities: Support day-to-day security operations, including SIEM and EDR alert triage, log review, and incident-response investigations. Help administer identity and access management systems, including SSO, MFA, directory services, onboarding, transfers, offboarding, periodic access reviews, and cleanup of stale accounts and entitlements. Maintain and improve endpoint security, including EDR health, patch management, configuration baselines, and disk encryption. Assist with firewall rule reviews, VPN administration, network segmentation, and monitoring for misconfigurations. Support vulnerability scanning, prioritization, remediation coordination, and metric tracking. Support compliance activities such as CMMC and NIST by collecting evidence, maintaining policies, completing customer security questionnaires, and preparing for applicable audits. Support vendor risk management by reviewing third-party security documentation and tracking risk acceptances. Develop and deliver security awareness content, including phishing simulations, onboarding training, and internal guidance. Serve as a point of contact for security questions, suspicious emails, lost devices, and access requests. Document security processes, runbooks, and System Security Plan (SSP) so the program can scale as the company grows. Participate in the on-call rotation. Required Qualifications: At least one year of experience in information security, IT operations, or a closely related field Solid fundamentals in networking, operating systems, and authentication protocols. Familiarity with compliance frameworks, especially CMMC and applicable European requirements such as Cyber Essentials. Ability to script in Python, PowerShell, or Bash for automation and ad hoc tasks. Strong written and verbal communication skills, including the ability to explain security concepts to non-technical audiences. Experience supporting and managing highly regulated and secured network systems. Self-directed and comfortable providing Tier 2 helpdesk support as well as working across teams in a fast-moving environment. Willingness to be part of the on-call rotation and respond to cyber incidents during evening or weekends. Ability to obtain industry certifications such as CCNA, CompTIA Security+, or Network+ within the next 12 months. Preferred Qualifications: Three or more years of experience in information security, AI, or a closely related field, with hands-on exposure to multiple security domains. Working knowledge of SIEM, EDR, vulnerability scanners, identity providers such as Okta or Entra ID, and cloud platforms such as AWS, Azure, or GCP. Experience supporting or leading audits. Exposure to cloud security posture management. Familiarity with offensive security concepts and tooling highly regulated and secured network systems. Industry certification such as CISSP, CISM, CCIE, CCNP Security, CISA, CRISC, or similar. Compliance Considerations: The role may support applicable information-security and regulatory requirements identified for the business, including ITAR, CMMC, NIS2, Cyber Essentials and Cyber Essentials Plus, CMS, DCPP, and ISO/IEC 27001. Work Environment: This is an on-site position at the designated company location. Direct Reports No direct reports. The position may provide technical direction, peer review, or mentoring consistent with the assigned level. Physical Demands Tasks involve light physical effort in sedentary to light work and may involve lifting, carrying, pushing, or pulling objects or materials weighing 5-10 lb. Tasks may involve extended periods at a keyboard or workstation. Work Environment Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the job duties described above, the employee mainly works in an office, lab, or factory setting that is relatively quiet and has temperature-control systems. This job description is not intended to be all inclusive of every job function, duty and responsibility. Duties may increase, decrease and/or change as deemed necessary to support the department operations.