15 jobs found

Job Description IFS Application Consultant (Manufacturing) Location: Remote Salary: $100-140K MISSION & PURPOSE: The IFS Application Consultant is responsible for configuring, implementing, and supporting IFS solutions that enable customers to achieve their business objectives. This role works closely with business stakeholders and project teams to translate requirements into effective system configurations aligned with IFS best practices The Application Consultant acts as a key delivery team contributor, bridging business processes with system functionality, supporting solution design activities, and ensuring successful execution of ERP consulting, implementations and upgrades. The objective is to deliver high-quality, scalable solutions that meet business needs while minimizing risk and ensuring efficient adoption We are seeking an Application Consultant who is comfortable working directly with business users and project teams, with strong expertise in IFS Cloud and earlier Apps versions and a proven ability to support delivery across complex ERP initiatives We have made Professional Services delivery excellence a cornerstone of our strategy. This is an opportunity to contribute to successful IFS implementations across a growing portfolio of strategic customers Highest Priority Competencies: IFS Solution Expertise: Solid functional knowledge of IFS Cloud and earlier IFS Applications versions across relevant modules, with the ability to configure and support solutions aligned to business requirements Requirements Translation & Configuration: Ability to gather, interpret, and translate business requirements into system configurations, ensuring alignment with standard functionality and project scope Stakeholder Collaboration: Strong ability to work effectively with business users, functional teams, and technical resources, communicating clearly to support alignment and successful delivery Cross-Functional Awareness: Understanding of how business processes span across functional areas, with the ability to support coordination and alignment across modules to enable end-to-end workflows. Domain-Specific Competencies (IFS Manufacturing Modules) Manufacturing Process Knowledge: Understanding of core manufacturing processes, including discrete and/or process manufacturing, production planning, shop floor execution, material requirements planning (MRP), and production reporting IFS Manufacturing Configuration: Experience configuring IFS Manufacturing modules, including product structures (BOMs), routings, work centers, labor and machine scheduling, shop orders, and production reporting to support efficient operations Production Planning & Scheduling: Knowledge of planning methodologies and tools within IFS, including MRP, master production scheduling, and capacity planning, ensuring alignment between demand, supply, and resource availability Manufacturing Data & Controls: Understanding of manufacturing master data, including inventory parts, product structures, and routing data, with awareness of data governance and controls to ensure operational accuracy and traceability Shop Floor Execution & Reporting: Ability to support shop floor processes, including order release, material issue, labor reporting, and production feedback, ensuring accurate system transactions and visibility into manufacturing performance Cross-Module Manufacturing Integration: Awareness of how manufacturing processes integrate with other functional areas, for example Procurement, Inventory, Quality Management, and Finance, ensuring end-to-end process integrity and accurate cost and inventory tracking KEY RESPONSIBILITIES: Gather and analyze business requirements through workshops, interviews, and documentation review, translating findings into clear functional designs and system configurations Configure IFS applications to support defined business processes, ensuring alignment with requirements, project scope, and IFS best practices Support solution design activities in collaboration with Solution Architects and senior team members, contributing functional expertise and practical implementation insight Facilitate and participate in solution workshops to validate requirements, demonstrate functionality, and align stakeholders on design decisions Prepare and maintain functional documentation, including configuration details, process flows, and design specifications Collaborate with technical teams to support integrations, data migration, and system extensions as required Participate in system testing activities, including unit testing, system integration testing, and user acceptance testing (UAT), ensuring solutions meet defined requirements Identify and escalate risks, issues, or design gaps, working with project leadership to support resolution Provide end-user support, training, and knowledge transfer to ensure effective system adoption Contribute to continuous improvement of delivery practices, templates, and methodologies within the Professional Services team QUALIFICATIONS, SKILLS, AND RELEVANT EXPERIENCE: Proven experience implementing or supporting ERP solutions within a Professional Services or consulting environment, with exposure to IFS implementations preferred Strong functional knowledge of IFS Cloud or earlier Apps versions within one or more modules Experience participating in ERP implementations, including requirements gathering, configuration, testing, and deployment activities Understanding of core ERP concepts, including business process design, data structures, and system configuration Strong analytical and problem-solving skills, with attention to detail and a structured approach to delivery Effective communication and facilitation skills, with the ability to engage business users and project stakeholders Ability to work collaboratively within cross-functional teams in a fast-paced consulting environment Experience contributing to project documentation and supporting delivery activities across multiple workstreams Highly organized and self-motivated, with the ability to manage priorities and meet deadlines ABOUT US: We are a leader in enterprise software consulting, implementation and managed services. We're building something special, a customer-first ERP services company that doesn't just implement systems, but helps businesses actually use them to grow Culture Code: We are maniacal about our mission We strive to solve for the customer We are radically transparent We believe in autonomy not autocracy We are unreasonably picky about our people We invest in individual mastery and market value We constantly question the status quo WHY JOIN OUR TEAM? Work with diverse customers and stakeholders to deliver solutions that drive meaningful business outcomes Contribute to high-impact engagements where your expertise directly influences delivery quality and client success Be part of a collaborative, growth-oriented Professional Services team focused on excellence, accountability, and continuous improvement We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities. req26-00442

Job Description Job Overview:- We are seeking an experienced Product Analytics Consultant with hands-on expertise in Amplitude Analytics or similar product analytics platforms to support our end client in the healthcare domain. The ideal candidate will work closely with product managers, business stakeholders, and engineering teams to understand user behavior, define meaningful KPIs, develop analytics dashboards, and generate actionable insights that support data-driven product decisions. The candidate should have strong experience in product analytics, event-based tracking, funnel analysis, cohort analysis, retention measurement, and dashboard development. Key Responsibilities:- - Conduct discovery sessions with product managers, business stakeholders, and engineering teams to understand business objectives and product requirements. - Understand user journeys, product features, application workflows, and user interactions. - Translate business requirements into meaningful KPIs, metrics, reports, and analytical dashboards. - Build and maintain product analytics dashboards using Amplitude or comparable analytics platforms. - Analyze product adoption, feature engagement, user journeys, workflow conversions, drop-offs, and retention. - Define events, event properties, user attributes, and filters required for product analytics. - Review existing event tracking and identify missing, duplicate, or inconsistently implemented events. - Recommend best practices for automatic event capture, manual event tracking, and event metadata enrichment. - Develop reusable charts, reports, cohorts, and dashboard templates. - Validate analytics results against application data, business reports, and other trusted sources. - Investigate discrepancies in event volumes, user counts, conversion rates, and reporting results. - Document KPI definitions, calculation logic, data sources, assumptions, and analytical processes. - Ensure compliance with applicable data privacy, security, access-control, and data-classification requirements. - Present analytical findings and recommendations to technical and non-technical stakeholders. - Provide training, demonstrations, and knowledge transfer to product and engineering teams. Required Skills & Qualifications:- - 3+ years of experience in Product Analytics, Digital Analytics, Business Intelligence, or a related field. - 3+ years of hands-on experience with Amplitude Analytics or comparable product analytics platforms. - Experience with one or more of the following platforms: - Amplitude Analytics - Mixpanel - Pendo - Heap - Google Analytics (GA4) - Adobe Analytics - PostHog - FullStory - Contentsquare - Strong understanding of product analytics concepts, including: - Event-Based Tracking - Funnel Analysis - Cohort Analysis - Retention Analysis - User Segmentation - Conversion Measurement - Feature Adoption - User Engagement Analysis - Experience building dashboards, charts, reports, and analytical templates. - Ability to define KPIs and translate business requirements into analytical solutions. - Experience reviewing event taxonomies and application instrumentation requirements. - Experience validating analytics data and troubleshooting reporting discrepancies. - Strong communication and stakeholder management skills. - Ability to collaborate with product, engineering, QA, data, and business teams. Preferred Qualifications:- - Previous experience working with healthcare applications, healthcare technology, or healthcare-related products. - Experience supporting multiple products or application teams. - Familiarity with web, mobile, embedded, or cloud-based applications. - Understanding of application instrumentation, SDKs, automatic event capture, and event enrichment. - Knowledge of data governance, privacy-aware analytics, and access controls. - Experience working in enterprise or regulated environments. - Familiarity with SQL, APIs, spreadsheets, or other tools used for data validation. - Amplitude certification or equivalent product analytics training. Expected Deliverables:- - Product analytics dashboards and recurring reports. - KPI and metric definition documents. - Event and property requirements for identified use cases. - Event-to-KPI mapping documentation. - Reusable charts, cohorts, filters, and dashboard templates. - Tracking and instrumentation gap assessments. - Data quality validation reports. - Analytics implementation guidance and user documentation. Interested candidates with relevant Product Analytics experience and hands-on expertise in Amplitude or similar platforms are encouraged to apply.

Job Description About Us At Undocked, we help companies excel in e-commerce by delivering bespoke optimizations and cutting-edge analytics. Our expertise across retail, supply chain, product strategy, and technology enables organizations to accelerate their digital transformation journeys and deliver exceptional customer experiences. Summary We are looking for an experienced MDM Functional Consultant with strong expertise in Master Data Management, Data Governance, and Data Quality within Retail, Supply Chain, or Order Management environments. The ideal candidate will have a strong understanding of enterprise master data processes and the ability to ensure data integrity across Product, Vendor, Location, Pricing, and Assortment domains. This role will focus on strengthening data governance, improving data quality, and supporting critical OMS and Supply Chain business processes. Experience with Simplain MDM is preferred but not mandatory. Key Responsibilities Define and implement master data standards across Product, Vendor, Location, Pricing, and Assortment domains. Establish data ownership models, approval workflows, and data stewardship processes. Maintain data hierarchies, including category, department, class, store clusters, and fulfillment nodes. Design canonical data models, golden record structures, survivorship rules, and match/merge logic. Develop and automate data quality rules covering completeness, validity, consistency, and timeliness. Perform data profiling, identify data quality issues, and lead remediation initiatives. Build data quality scorecards and monitoring dashboards. Support SIT and UAT validation across OMS and Supply Chain applications. Ensure master data integrity across inventory availability, ATP (Available to Promise), sourcing, reservations, replenishment, and fulfillment processes. Collaborate with Merchandising, Supply Chain, and Operations teams to resolve master data gaps. Required Qualifications 5-8 years of experience in Master Data Management, Data Governance, and Data Quality. Strong functional expertise in Retail, Supply Chain, or OMS environments. Hands-on experience with SQL for data profiling, validation, and analysis. Experience with ETL/ELT tools such as Azure Data Factory, Databricks, SSIS, or similar platforms. Exposure to MDM platforms such as Simplain (preferred). Familiarity with REST APIs, JSON, and API-based integrations. Strong understanding of Product, Vendor, and Location master data. Knowledge of UOM structures, pack configurations, lead times, replenishment parameters, and inventory dependencies. Understanding of OMS concepts, including ATP, sourcing, order orchestration, and inventory management. Preferred Skills Experience working on enterprise MDM implementations or modernization initiatives. Exposure to retail merchandising and supply chain data ecosystems. Understanding of data governance frameworks and data stewardship practices.

Job Description • SAP DMC Design & Configuration • Integration with S/4HANA PP/QM/PM • Manufacturing value stream transformation • MES/MOM Solutions (ME/MII, DMC, or non-SAP MES) Hands-on experience with: • POD configurations • Machine integration frameworks • BTP/CPI integration • API-based orchestrations • Experience in multi-plant global manufacturing rollouts. Roles & Responsibilities Key Responsibilities 1. Value Stream Leadership • Lead SAP DMC value stream strategy, roadmap, and end-to-end deployment across plants. • Assess value stream maturity and define digital transformation priorities. • Conduct value stream mapping workshops to identify process gaps, automation opportunities, and digital enhancements. 2. SAP DMC Solution Design & Architecture • Design DMC architecture for manufacturing execution, quality, maintenance, and operations KPIs. • Drive configuration and solution blueprint for SAP DMC modules such as: o Production Operator Dashboards o POD Plugins o Routing, Work Centers, Resource Models o Machine Connectivity & IoT Integration • Ensure smooth integration with SAP S/4HANA (PP, QM, PM), MES, and shop-floor automation systems. 3. Implementation & Governance • Lead end-to-end SAP DMC implementation (Fit-Gap, Design, Build, Test, Deployment, Hypercare). • Govern best practices, development quality, document standards, and change management procedures. • Collaborate with plant operations, engineering, and IT teams on solution delivery. 4. Cross-Functional Collaboration • Work with functional SMEs in Manufacturing, Quality, Maintenance, and Supply Chain. • Partner with SAP Basis, Integration (BTP/CPI), and Automation teams for technical delivery. • Enable harmonization of master data, routings, recipes, inspection characteristics, and manufacturing KPIs. 5. Continuous Improvement • Drive digital KPIs, OEE optimization, cycle time reduction, and waste elimination. • Identify opportunities for automation (IoT sensors, machine data capture, predictive maintenance). • Conduct regular performance reviews and implement corrective enhancements across value streams. Generic Managerial Skills, If any • Strong leadership and facilitation skills. • Excellent communication with shop-floor & executive-level stakeholders. • Problem-solving mindset and ability to work in fast-paced environments. • Ability to mentor junior consultants and guide technical/functional teams.

Job Description Job Description Genesis10 is currently seeking a Senior AI Engineer for a contract to hire position with a Regional Financial Institution located in Columbus, OH. This is a 3+ month contract-to-hire opportunity. Candidates can also be located in: Charlotte, NC; Atlanta, GA: Chicago, IL; Minnetonka, MN; Detroit, MI; Dallas, TX. Compensation: $65.00 - $75.00 per hour, W2, based on qualifications Position Overview: We are looking for a talented Senior AI Engineer to contribute to the design, development, and support of AI tools and platforms for developers across the company. This is a hands-on engineering role centered on GCP, Gemini, Vertex AI, Java Spring Boot, and React.js. The ideal candidate will have demonstrable experience building and integrating with AI tools and services to deliver reliable, secure, and maintainable solutions that accelerate software development. Key Responsibilities: Develop and maintain AI platforms, tools, and frameworks used by engineers across the company, including Claude Code, GitHub Copilot, MCP servers, plugins, skills, and agentic frameworks Implement AI platform services, orchestration patterns, reference implementations, and shared integration components Design and deliver tools that support the development of custom agents and workflows Integrate and operationalize AI tools and services with cloud, security, development, and enterprise technology platforms Build secure, scalable, reliable, observable, performant, and maintainable services for custom agents and AI tool integrations Provide technical support and guidance to development teams building, deploying, and operating custom agents and MCP servers Contribute to framework lifecycle practices, including versioning, release management, documentation, adoption, support, and continuous improvement Implement logging, metrics, token-utilization monitoring, tracing, and other operational capabilities for AI services running on GCP Apply enterprise security, privacy, responsible AI, access-control, governance, cost-management, and model-risk practices to AI solutions Collaborate with development teams, security, and architecture to define requirements and deliver platform capabilities Participate in code reviews, technical discussions, troubleshooting, and knowledge-sharing activities Mentor junior engineers on the team and on development teams, contributing to a culture of continuous improvement Primary Requirements: Bachelor's degree or equivalent work experience in computer science, engineering, artificial intelligence, or a related field 5-7+ years of experience in software engineering, platform engineering, AI engineering, or a related technical discipline Proven experience delivering high-quality software solutions in production environments Hands-on experience building or integrating AI, LLM, developer-platform, or automation capabilities Experience with cloud-based AI services platforms such as GCP/AWS Gemini, and Vertex AI or comparable model platforms Solid understanding of application architecture, integration patterns, APIs, and software design principles Experience developing Java REST APIs and services with Spring Boot and working knowledge of React.js or comparable front-end technologies Experience with secure API integrations and OAuth 2.0 / OpenID Connect authorization patterns Understanding of the software development lifecycle, CI/CD, observability, reliability, security, privacy, and responsible AI practices Strong problem-solving skills, attention to detail, technical communication, and ability to collaborate effectively across teams AI Platforms: GCP/AWS Cloud, Gemini, Vertex AI, model garden, model runtime, model gateway, and agent gateway AI Engineering: custom agent design, sequential workflows, multi-agent systems, deterministic graph-based agents, and reusable orchestration patterns Developer Tools: Claude Code, GitHub Copilot, custom instructions, prompts, skills, plugins, and extensions Agent Integration: MCP servers and clients, tools, resources, data-source integrations, A2A patterns, and agent-to-agent communication Frameworks: Google ADK, Spring AI, LangChain, LangChain4j, or comparable AI/LLM integration libraries Application Development: Java, Spring Boot, REST APIs, React.js, microservices, and cloud-native application patterns Security and Governance: OAuth 2.0, OpenID Connect, service accounts, delegated access, model governance, GCP Model Armor, privacy, responsible AI, and access control Operations: CI/CD, Harness, Azure DevOps, logging, metrics, tracing, token utilization, performance, reliability, and incident support Desired Skills: Hands-on experience using Claude Code and GitHub Copilot in an engineering workflow Designing or implementing custom AI agents, reusable orchestration patterns, shared integrations, or reference implementations Building sequential, multi-agent, or deterministic graph-based agent workflows Building or integrating MCP servers and clients to expose tools, resources, or data sources to AI agents Enabling agent-to-agent communication using A2A or comparable protocols Experience with Google ADK, Spring AI, LangChain, LangChain4j, or similar LLM integration libraries and SDKs Experience with Gemini Agent Platform / Vertex AI capabilities such as model garden, model runtime, model gateway, or agent gateway Implementing model governance controls such as GCP Model Armor, cost controls, token limits, rate limits, and access policies Implementing logging, metrics, distributed tracing, token-utilization monitoring, and operational dashboards for AI services on GCP Exposure to containerization, microservices, and cloud-native application architecture Experience working with CI/CD pipelines in Harness and Azure DevOps Familiarity with Agile/Scrum methodologies and development practices for shared platform capabilities Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description Requisition ID: 40307 Cheers to creating an incredible tomorrow! At Molson Coors, we tackle big challenges and defy the status quo. With a proud legacy of excellence, an incredible portfolio of beer, seltzers, spirits, and non-alcohol brands, and a bold vision for our future we're on the path to transforming the beverage industry. That requires remarkable individuals who are curious, tenacious, and never afraid to fail forward. We seek, value and respect everyone's unique perspectives and experiences knowing that we are stronger together. We collaborate as a team and celebrate each other's successes. Here's to crafting careers and creating new legacies. Crafted Highlights: In the role of Solution Manager - Planning, working in Milwaukee, WI, you will be responsible for leading design and implementation of integrated solutions and enhancements to existing solutions while maintaining awareness of market best practices and industry trends in areas of application design and delivery. You will ensure solution designs are aligned to business and IT strategies as well as collaborates with the IT Product Solution Owners, Solution/Enterprise architects, and application architects to ensure alignment with the integrated solution to be delivered to meet business process requirements. What You'll Be Brewing: Lead the design, implementation, and optimization of enterprise business solutions that align technology capabilities with business objectives. Partner with business stakeholders, solution architects, and IT teams to define requirements, evaluate technologies, and deliver scalable end-to-end solutions. Drive large, complex technology initiatives, leading cross-functional teams through planning, testing, deployment, stabilization, and ongoing support. Serve as a subject matter expert across enterprise applications and technologies, including Microsoft platforms, integrations, business intelligence, master data, SaaS solutions, and custom applications. Establish and enforce solution design standards, governance processes, quality controls, and architectural best practices across projects and programs. Identify and recommend process improvements, emerging technologies, and innovative solutions that enhance operational efficiency and business performance. Lead and mentor distributed teams and external service providers, ensuring high-quality delivery, strong collaboration, and continuous improvement of implementation and support practices. Manage project scope, delivery estimates, risk mitigation, testing strategies, and stakeholder communication to ensure successful business outcomes. Key Ingredients: You have a bachelor's degree in information technology, Computer Science, or a related technical field. You have 5+ years of experience designing, developing, and implementing integrated enterprise business solutions. You have experience implementing Commercial Planning solutions on an integrated planning platform (o9 preferred). You have working knowledge of the key master and transactional data objects needed to generate a Commercial plan, including objects that support AOP and Price Promotions planning. You have strong overall Integrated Business Planning (IBP) process knowledge and understand how Commercial Planning integrates with Demand Planning and Supply Planning solutions. You have proven experience leading distributed technical teams and managing third-party vendors, consultants, or service providers. You show strong leadership, mentoring, and coaching skills with the ability to develop and support team growth. You possess advanced knowledge of enterprise systems, application integrations, software development lifecycle (SDLC), and IT infrastructure. You have demonstrated expertise in solution architecture, testing methodologies, configuration management, and quality assurance practices. You show strong analytical, problem-solving, and decision-making skills with the ability to balance innovation, risk, and business value. You have excellent communication and stakeholder management skills, with experience collaborating across IT, business, and executive leadership teams. Beverage Bonuses: Flexible work programs that support work life balance including a hybrid work model of 4 days in the office We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities We care about our communities, and play our part to make a difference - from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are Engagement with a variety of Employee Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization Ability to grow and develop your career centered around our First Choice Learning opportunities Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, 401k option with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources On site Pub, access to cool brand clothing and swag, top events and, of course free beer and beverages! Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences Molson Coors is an equal opportunity employer. We invite applications from candidates of all backgrounds, race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic. If you have a disability and believe you need a reasonable accommodation during the application or recruitment processes, please e-mail . Pay and Benefits: At Molson Coors, we're committed to paying people fairly and equitably for the work they do. Job Posting Total Rewards Offerings: $111,900.00 -$146,900.00 (posting salary range) + 15% target short term incentive + $23,000 on average spent on benefits per employee, including but not limited to health, dental, vision, retirement with above market employer match, wellness incentives and EAP + paid time off (including holidays, vacation days and sick days). The posting range provided above for salary is what we, in good faith, believe we would pay for this role at the time of this posting. We ultimately pay based on a number of non-discriminatory factors that inform pay decisions including but not limited to the required work location, previous work experience, skill set and internal equity.

Job Description Job Description Description: On-site in either Bristol, CT or Orlando, FL Our client seeks an experienced ServiceNow Project Manager to lead a large-scale ServiceNow implementation and transformation program for a major enterprise organization. The Project Manager will drive project execution, manage cross-functional teams, coordinate with business and technical stakeholders, and ensure successful delivery of ServiceNow capabilities across multiple business units. The ideal candidate brings a background managing ServiceNow implementations, enterprise software projects, and Agile delivery teams while maintaining accountability for scope, budget, schedule, risks, and stakeholder communication. Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $72.00 to $76.00/hr. w2 JN -70 Responsibilities: Lead end-to-end delivery of the ServiceNow implementation program, from planning through deployment and stabilization. Develop and manage project plans, timelines, milestones, budgets, and resource forecasts. Coordinate activities across business stakeholders, ServiceNow developers, architects, administrators, vendors, and executive leadership. Facilitate project governance meetings, steering committee reviews, and executive status updates. Manage project scope, risks, issues, dependencies, and change requests. Ensure successful deployment of ServiceNow modules including ITSM, ITOM, ITAM, CMDB, HRSD, and Service Catalog. Partner with business stakeholders to align project objectives with business priorities. Support Agile ceremonies, sprint planning, backlog prioritization, and release management activities. Monitor project health through KPIs, dashboards, and status reporting. Drive organizational change management, user adoption, and communication strategies. Ensure adherence to project management best practices and organizational governance standards. Experience Requirements: 7+ years of project management experience leading enterprise technology initiatives. 3+ years managing ServiceNow implementation or enhancement projects. Proven experience managing multiple workstreams, vendors, and cross-functional teams. Strong understanding of ServiceNow platform capabilities and implementation methodologies. Experience managing budgets, schedules, resource planning, and project financials. Strong stakeholder management and executive communication skills. Experience working within Agile, Scrum, Waterfall, or hybrid delivery environments. Proficiency with project management tools such as Jira, Azure DevOps, Microsoft Project, or Smartsheet. Ability and willingness to work onsite in Orlando, FL four (4) days per week. Preferred: PMP, CSM, PMI-ACP, SAFe, ServiceNow CSA or Implementation certifications. Preferred: Experience leading ITSM, ITOM, ITAM, CMDB, or HRSD deployments and supporting enterprise-wide implementations with 5,000+ users. Preferred: Experience within media, entertainment, hospitality, tourism, or theme park environments. Recruitment Transparency Notice Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( , ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process. Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following: When you work with Eliassen Group, all email communication will come from an address, never Gmail, Yahoo, etc. Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact . About Eliassen Group: Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve. Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws. Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

Job Family: SAAS/PAAS/Cloud Consulting Travel Required: Up to 10% Clearance Required: Ability to Obtain Secret What You Will Do: As a Salesforce Technical Architect / Senior Technical Architect, you will serve as the technical authority and trusted advisor for large-scale Salesforce implementations supporting Federal and Public Sector clients. You will be responsible for leading solution architecture, technical strategy, and delivery oversight across complex digital transformation programs. Key responsibilities include: Serve as the lead Salesforce architect for enterprise-scale Public Sector engagements, providing strategic guidance on platform capabilities, architecture decisions, and implementation approaches. Partner with clients, business stakeholders, product owners, and delivery teams to define solution roadmaps that align business objectives with Salesforce platform capabilities. Lead architecture and solution design activities across Salesforce products including Public Sector Solutions, Service Cloud, Experience Cloud, Platform, OmniStudio, and custom applications. Develop scalable, secure, and maintainable architectures that incorporate data models, application design, integrations, identity management, and security controls. Provide technical leadership during proposal development, solutioning, discovery sessions, and client presentations to support business development and pre-sales activities. Define and document end-to-end solution architectures, technical specifications, integration patterns, and deployment strategies. Architect complex integrations between Salesforce and external systems leveraging APIs, middleware platforms, cloud services, and enterprise data sources. Review and approve technical designs, code quality, architecture deliverables, and implementation approaches across project teams. Establish architecture governance processes and ensure adherence to Salesforce and industry best practices. Work closely with Delivery Managers and project leadership to identify, assess, and mitigate technical risks, dependencies, and implementation challenges. Guide development teams through architectural decisions and provide technical troubleshooting support throughout project lifecycles. Mentor developers, administrators, consultants, and junior architects while fostering technical excellence across the organization. Evaluate emerging Salesforce capabilities, AI-driven solutions, and platform innovations to identify opportunities for increased business value and improved client outcomes. Present technical concepts, recommendations, and solution strategies to executive leadership, technical teams, and business stakeholders. Support program planning and technology strategy discussions while ensuring solutions remain scalable, extensible, and aligned with long-term business objectives. Travel may be required based on client and project needs. What You Will Need: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent professional experience). 8+ years of experience designing and delivering enterprise technology solutions, with significant experience serving as a Salesforce Architect, Solution Architect, or Technical Architect. US Citizenship is contractually required for this role Selected candidate must be able to obtain security clearance Deep expertise in Salesforce architecture, including platform design, security architecture, data modeling, integration architecture, and application development. Experience leading complex Salesforce implementations for Federal, State, Local Government, or Public Sector organizations. Strong knowledge of Salesforce platform capabilities, including Service Cloud, Experience Cloud, Platform, Flow Automation, Apex, Lightning Framework, APIs, and DevOps methodologies. Proven experience designing enterprise integration solutions utilizing REST/SOAP APIs, middleware platforms, and data synchronization strategies. Strong understanding of Salesforce security architecture, role hierarchy, permission models, data protection, and compliance requirements. Exceptional communication and presentation skills with the ability to explain complex technical concepts to both technical and non-technical audiences. Experience facilitating architecture workshops, discovery sessions, and executive stakeholder meetings. Demonstrated ability to analyze, redesign, and optimize business processes through technology solutions. Strong problem-solving skills with the ability to navigate ambiguous, high-visibility, and complex technical challenges. Experience leading distributed project teams and providing technical governance across multiple workstreams. Ability to influence stakeholders and effectively advocate for best practices, standards, and architectural decisions. Hands-on application design and development experience within enterprise environments. What Would Be Nice To Have: Salesforce Certified Technical Architect (CTA), Application Architect, System Architect, or equivalent Salesforce certifications. Experience supporting Federal digital modernization and large-scale Public Sector transformation initiatives. Hands-on experience implementing Salesforce Public Sector Solutions (PSS) / Agentforce Public Sector. Strong experience with OmniStudio, including FlexCards, OmniScripts, DataRaptors, and Integration Procedures. Experience designing solutions within FedRAMP, government cloud, or highly regulated environments. Knowledge of enterprise architecture frameworks such as TOGAF or similar methodologies. Experience with DevOps and CI/CD tools including Copado, Gearset, AutoRABIT, Azure DevOps, or Git-based deployment frameworks. Understanding of AI, Agentforce, and emerging Salesforce platform capabilities. Experience leading architecture reviews, governance boards, and technical steering committees. Prior experience mentoring architects, developers, and technical delivery teams within consulting organizations. The annual salary range for this position is $149,000.00-$248,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies . click apply for full job details

Job Family: SAAS/PAAS/Cloud Consulting Travel Required: None Clearance Required: Active Top Secret (TS) What You Will Do: Design, develop, implement, and maintain applications using Microsoft Power Apps Develop automated workflows and process orchestrations using Power Automate. Create interactive dashboards, performance metrics, and reporting solutions using Power BI. Design and maintain SharePoint sites, communication portals, lists, libraries, and workflow-enabled business applications. Create and maintain databases, forms, reporting tools, and business applications utilizing SQL Server, Microsoft Access, Dataverse, and related technologies. Utilize Python and other scripting tools to automate data management and reporting activities. Lead integration efforts between multiple enterprise systems supporting facilities, construction, project management, and operational functions. Design and manage API-based integrations between Power Platform solutions and third-party applications. Collaborate with stakeholders and vendors to ensure seamless interoperability across business systems. Support software implementation, testing, validation, deployment, and user acceptance activities. Troubleshoot, diagnose, and resolve application, workflow, reporting, and integration issues. Ensure software solutions comply with organizational cybersecurity, governance, and data management requirements. Maintain technical documentation, system architecture diagrams, data dictionaries, and configuration records. Meet with facilities and construction stakeholders to gather business and technical requirements. Analyze existing business processes and identify opportunities for automation and digital transformation. Translate operational needs into scalable technical solutions. Recommend and implement enhancements to existing applications and business systems. Develop proof-of-concepts, prototypes, and pilot solutions to address emerging business needs. Develop standard and ad hoc reports supporting operational and executive decision-making. Build automated reporting solutions and business intelligence dashboards. Maintain performance metrics and data visualization tools. Support data quality, governance, and reporting integrity initiatives. What You Will Need: Active Top Secret Security Clearance. Demonstrated experience developing solutions using Microsoft Power Platform technologies. Selected candidate must be able to commute to client site up to 5x/week. Experience integrating enterprise applications and managing data across multiple business systems. Experience gathering requirements and translating business needs into technical solutions. Five (5) or more years of experience developing, implementing, integrating, or managing enterprise software solutions. Bachelor's degree in Information Technology, Computer Science, Software Engineering, Information Systems, Engineering, or related technical field. Or: Nine (9) years of relevant professional experience in lieu of a degree. What Would Be Nice To Have: Microsoft Certified: Power Platform Developer Associate Microsoft Certified: Power Platform Functional Consultant Associate Microsoft Certified: Power BI Data Analyst Associate PMP Certification Agile or Scrum certifications Experience with Python development Experience integrating enterprise software systems utilizing APIs Experience with IBM TRIRIGA, IWMS, CMMS, EAM, or records management platforms Experience supporting facilities, construction, engineering, real estate, or workplace operations organizations Knowledge of federal information security requirements and system governance What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Job Description: Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world's largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection. Schedule & Location : Employment Type: Full-time, exempt (salaried), Remote within the US with periodic travel to headquarters in Rhode Island required. Relocation assistance is not offered for this position Job Summary The Lead Business Analyst is responsible for the collection, evaluation, understanding, and communication of business requirements involved in the development of new or the modification and ongoing support for global technology experiences. This person will provide guidance and direction to other teams, help gather and report out key metrics and may manage projects of significant scope and complexity. In addition, this role will be responsible for developing change management and communication materials to drive education and adoption globally. As a Lead Business Analyst at FM you will Participates in system requirements definition, testing, training, implementation, and support of enterprise-wide technology products and services. Lead and solicit business requirements through interviews, workshops, and/or existing system documentation or procedures. Uses industry standard analysis techniques to uncover business requirements, such as data flow modeling, use-case analysis, and workflow analysis. Makes recommendations and influence outcome regarding necessary changes on deliverables expected from other groups. Develops and leads a change management plan leveraging Prosci certified change management methods and executes tasks in that plan to help communicate clearly and effectively. Assumes the project manager's responsibility for projects where the scope is significant and complex. These projects could be new initiatives or modifications to an existing application. Qualifications: 6+ years of general business analysis experience, with 2+ years' experience in project management. Related work experience with an understanding of marketing technology improvements and Prosci change management practices. Experience with UX design and research design a plus! Technical Knowledge Expert knowledge of techniques and tools utilized in experience design, data analysis, and business process flow diagramming. Experience gathering requirements, functional design, and working with business processes. Proven experience with managing projects of significant scope and complexity with project teams consisting of 5+individuals. Knowledge of FM's current/planned technology environment and the appropriate tools and techniques to solve business problems. Knowledge and experience with technology in a large corporate environment. Knowledge of IT governance and regulatory needs and their impact on business operations. Proven experience drafting marketing and communication materials Soft Skills Proven ability to multi-task and establish priorities. Motivated to stay abreast of industry techniques and tools in business analysis. Demonstrable experience presenting information to and soliciting feedback from small and medium-sized groups. Excellent interpersonal, oral/written communication and organizational skills Analytical and problem-solving skills. Able to gather appropriate data and need to diagnose the cause of a problem or to develop a solution. Self-motivation to know the latest in the usage of technologies, business analysis tools and techniques Ability to translate technical concepts as appropriate to the level of the audience Demonstrable ability to multi-task and establish priorities for your own work to meet timelines. Ability to work self-directed and as part of a team on projects of varying size; work well on multi-functional project teams and shows commitment to tasks, project and team. Proven ability to provide direction to others and influence decisions made. Demonstrable ability to negotiate with business and other IS groups to facilitate win/win scenarios. Education 4 Year College Degree/bachelor's preferred, would consider equivalent hands on work experience. An advanced degree in business or technology is a plus! The hiring range for this position is $106,000- $152,000. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM's comprehensive Total Rewards program that includes an incentive plan, medical, dental and vision insurance, life and disability insurance, well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, and time off, including vacation and sick time. FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

Job Description Job Description Description: Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness, and Common Sense make working here more than a job, it's the Digital family. Digital Consultants is seeking a ServiceNow Workflow Manager to lead our ServiceNow development, implementation, and support teams. This role requires a seasoned professional who combines deep technical expertise in the ServiceNow platform with proven people management capabilities. The successful candidate will be responsible for driving technical excellence while fostering team growth and ensuring successful delivery of ServiceNow solutions across our global organization. This position is located at Langley Air Force Base, Hampton, Virginia. Key Responsibilities: Technical Leadership Provide technical direction and architectural guidance for ServiceNow implementations across multiple modules Lead complex ServiceNow projects including upgrades, integrations, and custom application development Oversee CMDB strategy, data governance, and accuracy initiatives to ensure reliable IT asset visibility Ensure adherence to ServiceNow best practices, coding standards, and governance frameworks Review and approve technical designs, workflows, and customizations Stay current with ServiceNow platform updates, new features, and emerging capabilities. People Management Manage, mentor, and develop a team of ServiceNow administrators, developers, and analysts Conduct performance reviews, set goals, and create individual development plans Foster a collaborative, innovative team culture focused on continuous learning Provide coaching and technical guidance to team members at various skill levels Manage resource allocation and workload distribution across the team Operational Excellence Ensure SLA compliance and maintain high service quality standards Lead incident response and problem resolution for platform issues Manage vendor relationships and coordinate with ServiceNow support when needed Develop and maintain team documentation, procedures, and knowledge base Strategic Planning Lead the ServiceNow roadmap planning and technology strategy Develop and maintain analytics frameworks to measure team performance and platform effectiveness Create executive-level dashboards and reports to demonstrate business value and ROI Identify opportunities for process improvement and automation using data-driven insights Support business stakeholders in defining requirements and solution approaches Requirements: Education: High School with 9+ years (or commensurate experience) Clearance: TS/SCI Certification: DOD 8140 IAT II certification (Security+ CE, CCNA-Security, CySA+,CND) Experience with ServiceNow Knowledge of core ServiceNow modules IT Service Management (ITSM)- Incident, Problem, Change, Service Catalog Configuration Management Database (CMDB)- CI relationships, data Integrity Performance Analytics and Reporting - critical metrics, dashboards, and business intelligence Customer Service Management (CSM) Security Incident Response (SIR) ServiceNow App Engine and Platform capabilities CMDB Management: Expertise in: CMDB design, implementation, and ongoing governance Configuration Item (CI) identification, classification, and relationship mapping CMDB data quality management and health scoring Integration with discovery tools and automated population strategies CMDB analytics and reporting for IT asset visibility Compliance with ITIL configuration management processes Analytics & Reporting: Proficiency in: ServiceNow Performance Analytics implementation and configuration Dashboard creation and data visualization guidelines Benchmark development and metrics strategy aligned with business objectives Advanced reporting using Report Builder and scheduled reporting Data analysis and trend identification for operational insights Integration with external BI tools and data warehouses Development Skills: Proficiency in: JavaScript, Glide APIs, and ServiceNow scripting ServiceNow Flow Designer and Workflow REST/SOAP web services and integrations HTML, CSS, and UI customization Database concepts and ServiceNow data modeling A deep understanding of Secure Development Life Cycle (SDLC) Preferred Skills and Experience Certifications ServiceNow Certified System Administrator (CSA) ITIL Foundations Experience with DOD Networks (NIPR, SIPR, JWICS) Compensation and Benefits: The salary range for this position is $145,000 - 155,000 depending on experience. The company offers the following benefits to permanent, full-time employees: Paid Time Off (PTO) Group health plans Income protection and supplemental benefits 401(k) plan with company matching Health Savings Account (HSA) Flexible Spending Account (FSA) Pet insurance options Employee Assistance Program (EAP) Equal Opportunity & Accommodations Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, Veterans status or any other protected characteristic. We provide reasonable accommodations to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position, please send an email to or call . Please provide your contact information and let us know how we can assist you.

Job Description Job Description Job Title: ServiceNow ITOM Lead. Location: Spokane, WA (On-site). Employment Type: Contract (W2 through ZipStaff - No C2C or 1099). About the Opportunity: ZipStaff is seeking a ServiceNow ITOM Lead to design and guide enterprise ITOM delivery for a global technology services firm. This is a hands-on technical lead role in a multi-tier production ServiceNow environment. You will own CMDB, Discovery, and Service Mapping architecture, review implementation and customization end-to-end, and give developers clear technical direction. Platform admins or ITSM-only consultants without deep ITOM will not be a fit. What You'll Do: Lead end-to-end ITOM implementation and customization on ServiceNow. Implement and govern CMDB, Discovery, and Service Mapping. Work with client/server APIs: GlideRecord, GlideForm, GlideAggregate, GlideDialogWindow , and related APIs. Validate requirements, flag gaps, and confirm solutions are accurate and feasible. Provide domain architecture and technical best practices. Participate in requirements sessions and translate outcomes into developer guidance. Review ITOM build quality, customization, and production readiness. Support ITOM capabilities including Cloud Insights, ITOM Governance, ConnectedOps, and Cloud Observability. Required Qualifications: 10-12 years of ServiceNow experience in an enterprise, multi-tier production environment. 10+ years in IT overall. Hands-on implementation of CMDB, Discovery, and Service Mapping. Strong Glide API experience (GlideRecord, GlideForm, GlideAggregate, GlideDialogWindow). Proven ability to design ITOM solutions and review developer work. ServiceNow Certified System Administrator (or Administration certification). ServiceNow Implementation Specialist certification in Discovery and/or Service Mapping. Ability to work on-site in Spokane, WA. Must be legally authorized to work in the United States without sponsorship now or in the future. Preferred Qualifications: ServiceNow ITOM Cloud Insights, ITOM Governance, ConnectedOps, Cloud Observability. Prior lead experience on multi-workstream ITOM programs. Additional ServiceNow ITOM / CIS certifications. About ZipStaff: ZipStaff partners with leading organizations to connect skilled technology professionals with high-impact contract opportunities. We focus on quality matches and long-term success. To apply , please submit your resume highlighting ServiceNow ITOM (CMDB, Discovery, Service Mapping), Glide development, and relevant ServiceNow certifications.

Job Description Job Description Internal Title: Consultant, Support Location: Charlotte, NC Type: Full-Time, Salaried - Exempt Working Hours: 9:00am-5:30pm (for a 6 month training period, after which, employee will be added to a rotating schedule with one late shift per week (12:30pm-9:00pm) Salary: $75,000 and up, DOE About the Company Founded in 2011, 33Floors is the world's largest software consultancy dedicated exclusively to the Yardi platform. Trusted by leading real estate firms worldwide, our team operates across more than 30 countries, helping clients solve complex challenges and unlock the full value of their Yardi systems. At 33Floors, you'll join a global team of over 65 specialists delivering expertise in Yardi implementation, support, development, and data services. You'll take ownership of complex projects, lead clients through transformative solutions, mentor the next generation of Yardi experts, and deliver measurable impact for the most recognized names in real estate. Join 33Floors and become part of an international business that values collaboration, innovation, and professional development in a supportive and dynamic environment. To learn more about 33Floors, please visit . About the Role We are looking for a Yardi Support Specialist / Systems Administrator to support commercial real estate clients using Yardi Voyager and related Yardi products. This is not a leasing, property manager, or front-desk user support role. The right person has hands-on experience troubleshooting Yardi issues, supporting users, testing changes, helping with configuration, documenting fixes, and working across operations, accounting, property management, and technical teams. This is a great opportunity for someone who understands how real estate teams use Yardi and wants to grow deeper into system administration, advanced support, and client-facing consulting. You may be a Yardi administrator, business systems analyst, implementation specialist, support analyst, property accounting systems specialist, or an experienced property management professional who has become the "go-to" systems person on your team. You will help clients resolve complex Yardi questions, improve business processes, support system configuration, assist with testing and upgrades, and escalate or coordinate more technical issues when needed. You do not need to be a developer, but you should be comfortable working with technical teams, asking good questions, researching unfamiliar issues, and translating business needs into clear system requirements. Responsibilities Serve as a subject matter expert and client-facing support resource for Yardi Voyager, Yardi Elevate, CommercialCafe, and related integrated applications such as Procore, Argus, and VTS Troubleshoot and resolve complex functional and technical issues across Yardi modules, workflows, security, reporting, integrations, and client environments Manage advanced support requests through the ticketing system, including root-cause analysis, documentation of findings, timely resolution, and clear client communication Perform Yardi system administration and configuration tasks, including user setup, security roles, permissions, workflows, module configuration, and governance alignment Work with client stakeholders across accounting, property management, asset management, operations, and IT to understand business needs and translate them into clear requirements for configuration, reporting, integrations, or development work Support Yardi upgrades, plugin updates, testing cycles, data validation, regression testing, and related change-management activities Guide clients on Yardi best practices, system optimization, process improvements, and ways to reduce recurring support issues Coordinate with internal teams, Yardi support, vendors, and third-party partners to escalate complex issues, communicate risks, and drive resolution Maintain documentation, including standard fixes, support procedures, client-specific processes, and knowledge base articles Provide status updates, risks, and recommendations to project management, senior management, and clients as needed Qualifications Qualified candidates will have experience in one or more of these backgrounds: Yardi Voyager system administration Yardi support, help desk, tier 2/tier 3 support, or application support Commercial real estate systems or property accounting systems Yardi implementation, onboarding, testing, or upgrade support Business analyst or systems analyst work in a real estate environment Property management or accounting operations experience combined with hands-on Yardi troubleshooting or systems ownership Required Qualifications Hands-on experience with Yardi Voyager in a business, support, administrative, implementation, or systems role Ability to troubleshoot Yardi issues beyond basic front-end user questions. Understanding of real estate operations, commercial property management, accounting workflows, or related business processes Experience supporting end users, documenting issues, and communicating solutions clearly Ability to manage multiple support requests and priorities in a client-facing environment Strong analytical and problem-solving skills with the ability to diagnose issues, evaluate options, and make sound recommendations in a fast-paced environment Must demonstrate a genuine enthusiasm for learning and professional growth. A strong desire and commitment to continuous learning are essential to this role Flexibility to work outside standard business hours, including occasional evening shifts (e.g., 9 PM EST), as needed Preferred Experience Experience in property onboarding or implementations Experience with Voyager 8 is preferred but not required Demonstrated ability to lead, mentor, and support junior staff, fostering a highly effective and productive team environment Experience with 3rd party integrations (ex. Argus, VTS, etc.) In addition to the technical skills and experience listed above, the ideal candidate for this position would be a self-motivated individual who demonstrates attention to detail, a passion for problem-solving and customer service, and is comfortable working in ambiguous situations and independently researching and resolving unfamiliar system issues. Must enjoy working in a high-volume, client-facing support environment. Why Join 33Floors Work with a team focused entirely on Yardi Build deeper expertise across Yardi products, modules, clients, and real estate business models Join a global team supporting clients across multiple markets Grow from support into advanced consulting, implementation, systems administration, data, reporting, or project work Work in an environment that values documentation, problem-solving, continuous learning, and client service Compensation We offer a competitive compensation package, based on experience. Benefits include PTO, paid holidays, sick time, medical/dental/vision coverage, life and disability insurance options, and 401(k) with a 3% Safe Harbor employer contribution.