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Job Description Job Description WHY CANYON STATE ELECTRIC? Whether you're just starting your career or you've been in the trade for years, you deserve a place where your work is noticed and your growth matters. At Canyon State Electric, that's how we operate. We're 100% employee-owned, so the people who do the work share in the company's success. Our teams build data centers, hospitals, and critical infrastructure across Arizona, and many of our foremen and leaders started here as apprentices. You'll have training, mentorship, and a team that has your back. Come see what you can build with us. Canyon State Electric: Electricians Who Can. Ranking Arizona: Best Place to Work, Ranking Arizona: Best Workplace Culture, Arizona's Most Admired Companies, Arizona's Top Workplaces, Inc. 5000, 2021, 2025, 2026 THE POSITION: Canyon State Electric is currently seeking a highly skilled and motivated Fire Alarm Systems Programmer with NICET certification to join our dynamic team. This role is critical to the programming, configuration, commissioning, and advanced troubleshooting of fire alarm systems to ensure full compliance with applicable codes and design intent. The successful candidate will play a key role in delivering reliable, code-compliant life safety systems while supporting our commitment to quality, safety, and customer satisfaction. RESPONSIBILITIES: Program, configure, and modify fire alarm control panels and networked systems in accordance with engineered drawings, sequence of operations, and applicable codes. Perform system commissioning, acceptance testing, and verification of new and existing fire alarm systems, ensuring proper device operation, annunciation, and integration. Diagnose and resolve complex system issues related to programming, communication networks, device mapping, and system logic to minimize downtime. Conduct system upgrades, software revisions, and reprogramming to accommodate system expansions or code updates. Collaborate closely with project managers, engineers, and field technicians to ensure programming aligns with project requirements and installation conditions. Verify system compliance with local, state, and national codes, including NFPA standards and Authority Having Jurisdiction (AHJ) requirements. Accurately complete programming documentation, testing reports, as-built drawings, and compliance records. Maintain detailed and organized system records. Provide technical support and guidance to installation and service technicians, assisting with troubleshooting and training as needed. Communicate clearly with customers, inspectors, and AHJs regarding system operation, testing results, and corrective actions. Stay current with fire alarm technologies, manufacturer software platforms, and evolving fire protection codes and standards. QUALIFICATIONS: NICET Level II-IV certification in Fire Alarm Systems preferred (Level I considered with strong programming experience). Proven experience programming and commissioning fire alarm systems, including addressable and networked panels. Strong working knowledge of fire alarm system architecture, device addressing, cause-and-effect programming, and system networking. Familiarity with multiple fire alarm manufacturers and software platforms preferred (e.g., Notifier, Autocall, Siemens, Edwards, Fire-Lite, or similar). Ability to independently diagnose and resolve complex programming and system integration issues. Excellent verbal and written communication skills, with the ability to explain technical concepts to customers, inspectors, and team members. High level of attention to detail with a strong commitment to accuracy, code compliance, and quality workmanship. Ability to work in various environments, including construction sites and occupied facilities. Must be able to ascend ladders, work in confined spaces, and lift equipment up to 50 pounds. Pay Range: $22 - $42 per Hour or per Year WHAT WE OFFER: One-Time up to $3,000 Sign on Bonus Employee Stock Ownership Plan (ESOP) Generous benefits - including one health insurance plan at $0 cost to the employee only 401k with 6% company match, 100% vested at 6 months Vacation / PTO starting at 3 weeks per year Paid holidays - beginning immediately Fun, employee-oriented culture Excellent growth and advancement opportunities Opportunities to give back to the community Stable, long-term career - not just another job Tools you need to succeed - technology, training, support In-House Mentorship Program OUR CORE VALUES Community, Dependability, Innovation, Positivity, Quality, and Safety BRING YOUR FRIENDS Earn up to $1,500 bonus for every person you bring to work for CSE. There is no limit to the amount you can earn! SAFETY SENSITIVE POSITION You can visit our website and learn more about what we do! Equal Employment Opportunity Statement Canyon State Electric provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, citizenship status, age, disability, sex, sexual orientation, veteran status, or any other characteristic protected by applicable federal, state, or local laws, regulations, or ordinances. All employment at our company is contingent upon successfully completing the required pre-employment screening process. All roles require a drug screening, and depending on the position, additional checks may be necessary. These can include a background check, credit check, and/or a physical examination, in accordance with applicable laws and regulations.

Job Description Job Description Strong SCADA Skills? We've Got Projects That Go Beyond the Screen. We are RED Group. And We're Thinking Ahead. RED Group is an Industrial Control Systems (ICS) technology development and integration firm specializing in Process Automation, IT/OT Consulting, and Industrial Cybersecurity. We stand out in experience and expertise. We are committed to an employee-centric culture of success where we put our people first and give our staff the opportunities and push that they need to succeed and improve. As a result, they give their utmost to help our clients and get better at what they do each day. Our mission is to add value to our clients' organizations by selecting and deploying the proper resources and technology to ensure their goals are realized. Our team of Engineers, Consultants, Programmers, and Technicians provide the valuable expertise necessary for efficient and secure ICS/OT environments. TAKE CONTROL and join our team as a SCADA Developer ! We're looking for a motivated individual to be part of our innovative and collaborative team. This role offers a blend of in-office collaboration with on-site client support, offering the ideal mix of variety and challenge. If you're eager to contribute and grow, now is your chance to TAKE CONTROL and join our team! This role supports active, ongoing projects that require local travel. About the Role The SCADA Developer will be responsible for designing, developing, and maintaining SCADA systems to ensure optimal performance of industrial operations. Key Responsibilities Design, configure, and program SCADA systems to monitor and control industrial processes. Maintain and troubleshoot: SCADA network communications, databases, and industrial control systems. Develop and maintain HMI applications for real-time data visualization and control. Integrate SCADA systems with PLCs and other industrial devices. Troubleshoot and resolve SCADA system issues, including hardware and software problems. Conduct regular system maintenance, updates, and backups to ensure reliability and security. Consult with clients to conceptualize and deliver success. Interact with project managers, project team leads, other discipline leads, clients, contractors and other third parties. Qualifications & Skills Minimum of 7 years of experience as a SCADA Engineer with expertise in Ignition SCADA by Inductive Automation. Experience with the Perspective development environment preferred. Strong knowledge of SCADA software platforms such as Ignition, Wonderware, or similar. Inductive Automation Ignition Core Certification Preferred; Gold Certification a Plus. Proficient in PLC programming and integration with SCADA systems. Excellent problem-solving and troubleshooting skills. Ability to partner with clients, vendors, and other team members to deliver projects. Ability to manage and prioritize multiple projects and priorities. Strong interpersonal, verbal, and written communication skills. Foster a collaborative and engaging environment by upholding and embodying our Core Values: Be Dependable Cultivate Relationships Strive for Excellence Foster and promote a strong safety culture and follow company safety protocols. Why RED Group? Culture. Growth. Opportunity. At RED Group, we believe that a thriving workplace starts with a strong, employee-centric culture. Our focus on our people ensures they have the resources, support and opportunities needed to excel. Our commitment to success drives outstanding results in our client engagements, with our team always striving for excellence. If you join RED Group, you'll enjoy: A collaborative team environment that values your contribution. Competitive benefits, flexible schedules, and hybrid work options. The stability of a well-established company poised for exciting growth. A fun and rewarding career that challenges you while offering opportunities for you to grow and excel. If you're a self-starter looking for a fulfilling career filled with unique growth opportunities where you can challenge yourself, RED Group is the place for you. Work Authorization: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment visa at this time. Agency Submissions: RED Group does not accept unsolicited resumes from recruiting or staffing agencies. Agencies must have a current, signed agreement in place prior to submitting any candidate - resumes submitted without one will be considered the property of RED Group and no fees will be paid. Please do not forward resumes directly to employees or hiring managers.

Job Description Job Description America is critically deficient in production of defensive munitions- we currently produce shipborne interceptors in the few hundreds per year while our adversaries are producing offensive threats in the tens of thousands per year. Furientis was started to help solve this problem- introducing a new class of cost-effective, high production rate, interceptor missiles. We're seeking motivated individuals who internalize this problem and are eager to apply their past experience in similar industries (aerospace, defense, automotive/racing, robotics) and out of the box thinking to solve this problem for the US and its allies. About the Team The Seeker Team builds the eyes and the targeting logic of our weapon system: a low-cost, mass-producible, multimodal missile seeker that leans on commercial supply chains where they outperform, and vertically integrates wherever possible. On a modern missile, the seeker is 40 to 60% of unit cost and often drives overly long delivery cycles; accordingly, the seeker team is at the tip of the spear for delivering capability to our customers and value to the taxpayer. Seeker design has exactly two real constraints: physics and mission. Nothing else is a show-stopper, only an obstacle to overcome. We are a small, deeply technical team that drives capability through ingenuity and bias for action and ships hardware that flies. This is a wear-many-hats environment where you must be comfortable "building the airplane in flight" and stepping well outside your comfort zone; a narrowly scoped role with clean handoffs is not what this team offers. This is an AI-native team. Through fluent use of cutting-edge agentic coding tools, one engineer here consistently out-delivers a much larger conventional team. You will have opinions about where these tools help and where they do not, provide governance input, and build out an AI-centric workflow from day one. About the Role You own every pulsed laser transmitter the seeker flies, bought or built. Near term, that means buying intelligently: surveying the global supply base for Q-switched Er:glass and seeded MOPA transmitters, characterizing what actually arrives, and integrating it behind a swap-ready interface. Then it means building our own: Q-switched Er:glass lasers designed, assembled, and tested in-house, and seeded MOPA amplifier chains built around off-the-shelf seed lasers. The coherent systems engineer owns the channel and the link budget and is your customer for delivered pulse performance; everything inside the transmitter (gain, Q-switch, cavity, amplifier, pump, thermal, lifetime) is yours, from first bench device through rate production. You are also the program's laser safety authority. What You'll Do Own the laser transmitter specification and ICD with the coherent systems engineer: pulse energy, width, repetition rate, jitter, divergence and M , SWaP, and environment, derived from the channel link budgets, defended with your own models. Near term (buy): survey and downselect off-the-shelf Er:glass microchip modules, seeded MOPA transmitters, and seed lasers from the global supply base, where expediency and cost lead; own the vendor technical relationships. Near term (prove): characterize every bought unit at device level (energy over temperature, repetition-rate derating, beam quality, pulse jitter, shot life, lot-to-lot variance) and write the acceptance test no datasheet passes on its own. Near term (integrate): trigger and synchronization, the drive-electronics interface (with Electronics & Power), thermal path, and the swap-ready optical/mechanical/electrical interface, so the production source can change without redesigning the seeker. In-house build: design and build the Q-switched Er:glass laser, covering Er/Yb glass selection, pump-diode and thermal design, passive (Co:spinel) or active Q-switching, cavity and output coupler, fluence versus laser-damage budget, and run it from first light to a qualified, producible unit. In-house build: design and build the seeded MOPA amplifier chain around the off-the-shelf seed, covering gain staging and energy extraction, ASE and parasitic-lasing control, SBS/SRS headroom, isolation, and pulsed pumping. Package both laser families for the flight environment (shock, vibration, temperature) and own lifetime, burn-in, and acceptance testing into rate production with Manufacturing and Test Systems. Own the pulsed-laser lab and its craft: alignment and bonding fixtures, metrology, and the build procedures technicians will run at rate. Own laser safety program-wide: classification, NOHD analysis, range paperwork, and the ANSI Z136.1 program, as Laser Safety Officer. Skills We're Hiring For B.S. in Optics, Photonics, Physics, or Electrical Engineering; M.S. or Ph.D. preferred. 7+ years designing and building pulsed solid-state lasers that shipped or flew: diode-pumped, Q-switched systems you personally took from model to bench hardware to measured performance. Resonator and Q-switch design from first principles: rate equations, cavity stability and mode control, passive and active Q-switching, output-coupler and fluence trades against coating and material damage thresholds. Diode pumping done for real: pump wavelength control over temperature, thermal lensing and fracture limits (glass gain media especially), diode lifetime and derating, and the drive electronics they demand. Amplifier design: seeded MOPA chains in fiber and/or bulk, covering stored-energy extraction, ASE and parasitic-lasing suppression, SBS/SRS management, linewidth control, and isolation. Laser modeling fluency (e.g., LASCAD, ASLD, RP Fiber Power, Zemax, plus your own Python rate-equation models) with a track record of models matching measured hardware. Bench characterization craft: pulse energy and temporal shape, M and divergence, spectrum and linewidth, jitter, over temperature and life, with data you would defend in a design review. Packaging pulsed lasers for harsh environments: bonded and aligned assemblies that hold spec through shock, vibration, and temperature. Laser safety as an owner, not a user: ANSI Z136.1, classification and NOHD analysis, range operations; prior Laser Safety Officer duty or the depth to take it on. Daily use of agentic coding tools (Claude Code or similar) to multiply your output, with examples of what you've shipped. Bonus Points For Er:glass / eye-safe 1.5 µm lasers in a rangefinder, designator, or ladar product. Microchip laser design or manufacture, including bonded passive-Q-switch assemblies. High-g or munition-class laser packaging; direct missile or seeker program experience. Taking a laser from prototype to volume production: yield, burn-in, and acceptance at rate. Working knowledge of the gain-media, Q-switch crystal, coating, and pump-diode supply base. Eligibility & Logistics Location: On-site at our Los Angeles, CA HQ; remote work is not available. Monthly weekend travel for test events and supplier engagements. Clearance: A clearance is not required for this position. Must be a U.S. Person. Equal Opportunity & Export Compliance Furientis is an equal-opportunity employer. To comply with U.S. export control laws, employment is contingent on eligibility to access export-controlled information. AI assists in reviewing applications. Humans make final hiring decisions. Contact us with questions.

Job Description Job Description Who We Are: Venus Aerospace is revolutionizing rocket engine propulsion. With the first generational leap in rocket engine technology since Apollo, our proprietary Rotating Detonation Rocket Engine and Venus Detonation Ramjets deliver historic efficiency and performance across aerospace applications. We are building the next generation of propulsion platforms that enable breakthrough capabilities in space, defense, and commercial high-speed flight. Our team thrives on solving the toughest engineering challenges and pushing the boundaries of what's possible in aerospace. At Venus, we're looking for bold engineers and innovators who want to make history and redefine the future of propulsion. The Role: Test Operator As a Test Operator, you will be at the center of propulsion and systems testing, ensuring safe, efficient, and reliable operations. You'll collaborate across disciplines and drive continuous improvements in test execution. What You'll Get To Do Coordinate and execute test campaigns, including propulsion hot fires, structural, vibration, thermal testing, and more. Operate and monitor test stand systems, propulsion hardware, and instrumentation. Lead the execution of test procedures, ensuring compliance with engineering requirements and safety standards. Author, review, and refine detailed test procedures and analyze test data for accuracy and performance. Collaborate with technicians to troubleshoot instrumentation issues and improve reliability. Support setup, upgrades, maintenance, and breakdown of test stands to ensure readiness for future campaigns. Act as the key liaison between test, propulsion, manufacturing, and technician teams to ensure smooth test stand operations. What You Have 1 - 3 years of experience in a hardware testing environment. (Nationally recognized rocket club experience is accepted as qualifying hands-on experience) Hands-on knowledge of test components: valves, pneumatic actuators/solenoids, limit switches, relief valves, pressure transducers, thermocouples, pressure vessels, GUIs/HMIs, and data acquisition systems. Ability to read P&IDs and understand the flow of gases and fluids Capable of performing basic instrumentation tasks, including wire cutting, crimping, and soldering Ability to read and follow engineering instructions and independently implement new tools or data collection methods Strong problem-solving skills, organizational abilities, and attention to detail. Proficiency with Microsoft Office Suite or equivalent software. Clear communication skills, including over comms devices while operating consoles (computer workstation). Ability to thrive both as part of a collaborative team and as a self-driven individual. Comfortable working outdoors as needed; able to lift up to 25 lbs; capable of extended desk/computer work. What Will Set You Apart Experience with mechanical and fluid system design. Experience with electrical and mechanical fabrication. Experience with pressurized gases and liquids up to 6000psia. Experience with NI hardware (PXIe, cRIO, cDAQ). Experience designing and commissioning new test facilities. Experience with Vizio Experience with Confluence or Jira Location: On-site in Houston, TX Benefits: Venus Aerospace employee benefits include a 401(k) plan, stock options, and medical benefits, including dental and vision. We have a flex-Friday flexible schedule, unlimited PTO, and receive professional development opportunities. ITAR Requirements This position involves access to technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant's capacity to serve in compliance with U.S. export controls. To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be able to meet ITAR requirements (U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State). You can learn more about ITAR here. Venus Aerospace is an Equal Opportunity Employer including Disabled/Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and believe you need a reasonable accommodation, please email or call .This email and phone number were created exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages or any other purposes, such as following up on an application, third party staffing agencies, website technical issues, or any other issues not related to a disability, will not receive a response. Messages will be returned within five business days. For additional information about our Equal Opportunity Employment Policy, please visit our EEOP page. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Job Description On-Site Service Engineer - Data Center / Server Hardware Seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure. This is a hands-on server hardware and break/fix role. The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment. Prior AI experience is not required. Strong experience with enterprise servers and data center hardware is the priority. What You'll Do Provide on-site technical support for Dell PowerEdge and other enterprise server hardware Diagnose and resolve server hardware failures and system issues to minimize customer downtime Perform hands-on hardware installation, removal, replacement, and repair, including: Memory/DIMMs CPUs/processors Power supplies Fans and cooling components Hard drives/SSDs RAID/HBA components NICs and other PCIe components GPUs and accelerator hardware Motherboards/system boards and other server components Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms Execute both reactive break/fix and preventive maintenance following established procedures Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details Escalate complex technical issues when appropriate Participate in on-call rotations and provide extended coverage as required

Job Description We are looking for a Field Services Technician to provide hands-on IT support to employees at a manufacturing facility. The person will troubleshoot computer hardware and software issues, install and configure IT equipment, and help employees resolve technical problems. Key Responsibilities Troubleshoot desktop computers, laptops, monitors and other hardware. Install, configure and deploy computers for employees. Provide Windows 10/11 and Microsoft Office support. Assist with Active Directory user accounts and access issues. Troubleshoot printers, drivers and network connectivity. Support Cisco VPN and basic IT connectivity issues. Install and configure software and security applications. Manage IT equipment, inventory and hardware replacements. Handle support requests and update tickets in ServiceNow. Assist with conference room equipment, audio and display systems. Provide onsite technical assistance and coordinate with other IT teams. Required Qualifications 1-3 years of hands-on computer hardware troubleshooting experience beyond imaging and deployment. Experience in Desktop Support, IT Support or Field Services. Knowledge of Windows 10/11 and Microsoft Office. Familiarity with Active Directory. Experience troubleshooting desktops, laptops, printers and peripherals. Good communication and customer service skills. High School Diploma or GED required; Associate degree preferred.

Job Description Batch Operations / Production Support Specialist Shift Requirement: Applicant must be available to work a rotating schedule across all three shifts: 5:00 PM - 1:00 AM 10:00 PM - 6:00 AM 1:00 AM - 9:00 AM Position Overview We are seeking an experienced Batch Operations / Production Support Specialist to support critical production environments and ensure the successful execution of batch processing activities. The ideal candidate will have strong experience monitoring production systems, troubleshooting operational issues, analyzing logs, and coordinating issue resolution with cross-functional teams. Responsibilities Execute, monitor, and support production batch processing activities. Verify batch execution results and support nightly production operations across multiple servers and environments. Perform first-level analysis of data interface exceptions, processing failures, and system logs. Troubleshoot and resolve production issues, escalating unresolved incidents according to established support procedures. Coordinate with functional and technical teams to ensure timely issue identification, analysis, and resolution. Provide clear and timely communication regarding production incidents and status updates. Analyze production workflows and recommend process improvements to optimize batch scheduling performance. Support workload automation forecasting and capacity planning efforts. Respond to critical production outages and provide rapid incident support. Collaborate with technology teams to ensure backup, recovery, and business continuity requirements are met. Work with application support teams and business stakeholders to establish service levels and incident management processes. Maintain and update operational documentation, procedures, and knowledge articles. Required Qualifications 5+ years of experience as a GMI Operator, Production Support Specialist, or similar role involving batch operations monitoring and support. 5+ years of experience with batch processing, job scheduling, and monitoring tools. 5+ years of experience managing and troubleshooting production incidents in a 24/7 operational environment. 5+ years of experience communicating effectively with business users, support teams, and development teams. 5+ years of experience identifying opportunities to improve operational processes and customer experience. 5+ years of experience documenting processes, procedures, and support activities. 5+ years of experience working with Unix/Linux, Mainframe, and Windows operating systems. 5+ years of experience with relational databases and basic SQL querying. 5+ years of experience executing shell scripts and reviewing system and application logs in Unix/Linux environments. 5+ years of experience supporting high-priority incidents and interacting with both internal and external clients to resolve issues. Preferred Skills Strong analytical and problem-solving abilities. Experience supporting high-volume, mission-critical production environments. Knowledge of workload automation and enterprise scheduling platforms. Ability to multitask and manage competing priorities in a fast-paced environment. Strong customer service and communication skills. Experience working within established SLA-driven support organizations.

Job Description Type : 6 Months Contract. Pay Rate: $22/hr. on W2 Hours of Operation: 8am-5pm Mon-Fri Job Duties/Responsibilities: • Identify, research, resolve technical issues for local and remote staff. • Become the subject matter expert for various software applications and end point configurations for the business. • Conduct routine equipment servicing out in the field. • Perform on-site activities, related to installation, repair, management and maintenance. • Manage and maintain onsite IT equipment by receiving, inventorying, imaging and deploying IT assets. • Track IT Assets and maintain updated information in the appropriate ITAM database. • Document, track, and monitor problems to ensure timely resolution within the established SLA's of the business. • Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual and or job aids. • Escort vendors inside the data rooms and ensure changes, maintenance is documented, and all safety precautions have been followed. • Assist in maintaining and updating various software applications and desktops configurations to ensure compliance. • Work with other IT departments and vendors to resolve technical issues or implement new technologies for different lines of business. • Perform technology upgrades and refreshes. • Assist in tracking and completing tickets pertaining to application, network, and system issues. • Administer user accounts and permissions to various application, as well as client software. • Serve as technical liaison between program staff and IT. • Perform other duties as assigned by management. Education/Requirements: • High school diploma, GED, or equivalent combination of education, technical training or work experience considered in lieu of degree. • Minimum of 2-4 years of related IT experience. • A portion of time is normally spent performing individual tasks related to the unit or sub-unit. • Ability to communicate in an understandable, polite, and friendly manner, both written and verbal. • Strong organizational skills and ability to multi-task in a medium-size business environment. • Performs other duties as may be assigned by management. Physical Requirements: • Ability to sit for up to 80% of time • Ability to lift up to 40 pounds required • Travel may be required as needed.

Job Description Title: Corporate Field Services Technician Duration: 12 Months with the possibility of extension based on demand. Location: Corning, NY Monday - Friday, 8 AM - 5 PM, some flexibility may be required Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered. Job Description: The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely from a facility in client location. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office Suites (365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes. Must be able to lift equipment up to 40 pounds, as required. Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service. The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines. This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person. The Corporate Field Services technician will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, prompt time-to- resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position. Required Education/Experience: Associates Degree (preferred), HS Diploma or GED Minimum Required 1+ year Hardware Experience (beyond imaging/deployment) 1+ year Customer Service / In-Person Support Experience - Technical Focus - Customer Engagement Preferred Certifications: - CompTIA IT Fundamentals - CompTIA A+ - CompTIA Cloud+ - CompTIA Mobility+ - CompTIA Network+ - CompTIA Server+ Daily tasks include (but are not limited to): o Active Directory Administration o Limited support for corporate mobile devices o Familiarity with cloud applications (OneDrive, SharePoint, Office365, etc.) o Troubleshooting Cisco VPN connectivity o Familiarity supporting Citrix connectivity o Remediating Symantec Endpoint Protection o Dameware/LogMeIn remote connection/utilization o MECM Deployment server utilization o Asset management skills o Microsoft Edge and various browser(s) support o Installation/configuration of various Adobe products o Installation/configuration of Check Point endpoint client software o Conference Room equipment o Printer/driver troubleshooting & installation o ServiceNow utilization o Cisco WebEx service support o Deployment/configuration of standard IP telephony o Hardware ordering/deployment o Documentation (records) management o Knowledge base utilization o Project interaction o Customer scheduling/follow-ups o End user equipment moves (disconnect/reconnect) o Multi-team interaction and/or technical roundtable participation o Standard device imaging via USB/PXE server(s) o Smart-Hands tasks/functions outside of standard operational work Interview Process: Initial phone screening & one round onsite interview

Job Description The Senior Help Desk Technician serves as the highest-tier technical resource within the Help Desk and provides advanced support for faculty, staff, students, classroom technology, enterprise applications, and campus IT services. This role is responsible for resolving complex technical issues, mentoring junior technicians, assisting with infrastructure-related support activities, and ensuring timely resolution of incidents and service requests. The Senior Help Desk Technician demonstrates strong technical troubleshooting skills, excellent customer service, and a commitment to supporting the institution's teaching, learning, and administrative missions while minimizing disruption to users. Responsibilities: • Provide support for file servers and shared storage resources. • Administer user accounts, mailboxes, and access permissions. • Install, configure, and troubleshoot software and hardware for faculty, staff, and student computing environments. • Install, support, and troubleshoot mobile devices and related technologies. • Provide setup, support, and troubleshooting for remote and hybrid users. • Troubleshoot network, wireless, VPN, and connectivity issues. • Deliver technology training and guidance to faculty, staff, and students. • Create and maintain technical documentation, knowledge base articles, and support procedures. • Create, update, track, and close incidents and service requests in the IT ticketing system. • Handle escalated tickets and complex technical issues from Tier 1 support staff. • Provide backup coverage for Help Desk operations and campus technology support. • Support IT initiatives, technology deployments, upgrades, and project-based work. • Coordinate vendor escalations for technology-related issues, equipment repairs, and service upgrades. • Provide reports, metrics, and operational updates as needed to the Director of IT and Infrastructure Manager. • Support classroom technology, audiovisual systems, and campus events as needed. • Must work nights (10:00 AM to 7:00 PM), occasional weekends, and additional hours as needed to support institutional operations and events. Requirements: • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; relevant certifications and equivalent experience may be considered. • Proven experience as a Senior or Lead Help Desk Technician, Desktop Support Technician, or similar customer-facing technical support role; experience supporting higher education technology environments, classroom technology, or academic computing environments. • Ability to diagnose and resolve complex technical issues across multiple technologies and platforms. • Strong written, verbal, and interpersonal communication skills. • Customer-service oriented with the ability to effectively support a diverse campus community. • Strong attention to detail and commitment to quality service delivery. • Highly organized with the ability to manage multiple priorities in a fast-paced environment. • Minimum four (4) years of relevant technical support experience required. • Experience supporting Microsoft 365, Active Directory, endpoint devices, and enterprise applications.

Job Description Join Our Team as an Onsite Support - Field Service Specialist! Are you passionate about delivering exceptional onsite support and ensuring seamless IT operations? Join us as an Onsite Support - Field Service expert and be the backbone of our client locations, providing top-notch service and support. The Role The Onsite Support - Field Service role manages day-to-day onsite end-user support delivery across one or more client locations. The role owns delivery of IMAC requests, break-fix incidents, and infrastructure project support, and is accountable for SLA attainment and customer satisfaction. Pay Rate Transparency Pay Range: $40000 - $45000 / annum. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). What You'll Do Monitor team queues in the ITSM tool; assign, balance, and re-prioritize work based on impact, urgency, and SLA. Coordinate VIP and executive support, critical incidents, and site outages. Balance BAU tickets against project work so neither breaches commitments. Escalate and coordinate with Service Desk, L3 resolver groups, network, server, and vendor teams. Own fulfillment of Install, Move, Add, and Change requests for end-user devices and peripherals. Deliver and set up computers, peripherals, and software for end users. Image computers using bootable USB media and deploy them to end users. Oversee device refresh and redeployment across sites. Ensure accurate asset tagging, CMDB updates, and asset lifecycle records for every IMAC action. Take Level 1 and Level 2 calls and walk-ups from end users and log them in ServiceDesk Plus; resolve issues ranging from password resets to hardware and software troubleshooting. Provide desk-side support when issues require hands-on troubleshooting. Ensure timely resolution of desktop, laptop, printer, mobile, AV, and peripheral incidents. Escalate issues to the appropriate ServiceDesk Plus resolver groups. Coordinate with vendor technicians to repair hardware under warranty; manage spare-parts inventory. Drive problem management for recurring issues and implement permanent fixes. Manage user and computer assets using Active Directory, Microsoft System Center Configuration Manager (SCCM), ManageEngine, CrowdStrike, and Okta. Manage surplus out-of-warranty equipment: wipe hard drives, remove computer objects from the network, and prepare equipment for sale on GovDeals. Manage Webex accounts for Medicaid call center users. Plan onsite support for infrastructure projects: hardware refresh, OS and application migrations, office moves, network cutovers, and site build-outs. Participate in project planning, provide effort estimates and resource plans, and report progress against milestones. Coordinate after-hours and weekend change windows following the change management process. Ensure adherence to ITIL processes: incident, request, change, problem, asset, and knowledge management. Maintain site SOPs, runbooks, and knowledge articles; drive ticket quality audits. Identify continual service improvement and automation opportunities to reduce onsite effort. Ensure compliance with security, safety, and data-handling policies. What You Bring 2-4 years in IT end-user / field services support. Working knowledge of incident, request, change, problem, and asset management. Hands-on experience with ITSM tools such as ManageEngine ServiceDesk Plus, ServiceNow, or BMC Remedy/Helix, including queue management, dashboards, and reporting. Strong technical background in Windows and macOS endpoints, M365, Active Directory / Entra ID, Okta, CrowdStrike, Webex, printers, mobile devices, and basic networking. Working knowledge of endpoint management tools such as SCCM/MECM, ManageEngine, Intune, or JAMF, including imaging with bootable USB media. Demonstrated ability to manage competing priorities, SLAs, and escalations under pressure. Excellent communication and stakeholder management skills with end users, VIPs, and client leadership. Valid driver's license and ability to travel between sites; ability to lift up to 50 lbs. Why Work With Us Be part of a dynamic team that values innovation and collaboration. Opportunities for professional growth and development. Work in a supportive environment where your contributions are recognized. Equal Employment Opportunity Pyramid Consulting, Inc. / Hoonr provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 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Job Description About Aldoa Aldoa is a modern software company on a mission to revolutionize the engineering industry. Our platform helps engineers & technicians manage their end-to-end workflow: from dispatching and collecting data on the job site to generating technical reports back at the office. As a small but rapidly growing team, we're committed to fostering a supportive work environment where everyone's contributions are valued and you have a clear path for career progression. About the Role As an Implementation Manager, you'll guide new clients through the journey from contract execution to go-live. This is not a back-office support role - you'll be the lead point of contact for customers as they adopt our software, owning the relationship end-to-end. You'll need to develop real depth here: fluency in our product and its configurations, a working understanding of the technical mechanics behind customer workflows, and enough command of each customer's business processes to map our tool to how they actually operate. That combination is what lets you troubleshoot in real time, make smart configuration calls, and keep implementations moving without waiting on someone else to translate between "what the customer needs" and "what the product can do." Key Responsibilities Own the implementation journey : Serve as the primary point of contact for multiple customers, keeping projects on schedule and customers informed at every stage. Translate business needs into product configuration : Learn each customer's workflows and processes, then configure our software to match how they actually operate. Master the product, inside and out : Develop deep fluency in our platform's features, configurations, and technical underpinnings so you can make sound implementation decisions without escalating every question. Guide customers through onboarding : Lead kickoff calls, training sessions, and check-ins that build customer confidence and momentum toward go-live. Troubleshoot in real time : Diagnose configuration issues, workflow mismatches, or technical roadblocks during implementation, and resolve them directly or loop in the right team quickly. Document and refine the playbook : Capture lessons learned from each implementation to improve internal processes and templates for future customers. Be the voice of the customer internally : Surface patterns in customer feedback, common blockers, or feature requests to product and engineering teams. Requirements & Qualifications 2-6 years of experience leading technical software implementations. Comfort with technology and a willingness to learn new software tools. Strong organizational and communication skills, allowing you to manage multiple priorities simultaneously and collaborate across departments. An enthusiasm for working with people, listening to their challenges, and finding ways to help. Ability to work U.S. Eastern time zone hours. Bonus points if you have a background in construction, engineering, materials testing, or a related industry! Compensation & Benefits Starting salary in the range of $85,000 to $115,000 Long-term incentive in the form of a new hire equity grant - we feel strongly that every member of the Aldoa team should also be an owner Comprehensive health, vision, and dental plans Flexible time off policy

Job Description Job Description Description: Benefits: 401k with Company Matching Company Sponsored Health Care Company Provided Life Insurance This can be a fast-paced environment requiring multi-tasking as you work on tickets and receive and respond to incoming tickets. Technician receives customer service requests via phone or email to perform remote or onsite technical support for customers' IT networks, server, desktop & laptop systems. Technician will monitor and respond to incoming support requests via phone, email and our ticketing system. Technician is responsible to attempt resolution of any ticket and escalate tickets not able to complete themselves or contact vendors for support to complete ticket as necessary. Technician will also contribute to company's knowledgebase to maintain customer documentation and troubleshooting steps. Technician will also be required to further education through reading, research activities and certifications. Ideal Candidate: Has experience in providing IT Support for a company or with a Managed Services Provider Strong computer hardware, software & networking skills (Primarily Windows environments) Has a passion for computers and technology Has a desire to help others Is comfortable meeting and speaking to new people Excellent listening skills to understand client computer problems Works well under pressure Excellent time management and organization skills Excellent troubleshooting and problem solving for hardware and software issues Resourceful for finding solutions independently for new/unknown issues or only needs minimal assistance to find a resolution Can follow instructions High attention to detail Works well with others Can communicate clearly in English - read and write Available Monday - Friday 8am - 5pm Willing and able to work some evening and weekends Essential Functions: Provide remote and onsite IT technical support to client end users with the highest quality in customer service Create and process all customer service requests to resolve client issues in a timely fashion Perform onsite technical support and system installation at client sites. Utilize research tools for reviewing client documentation as needed in support activities. Maintain knowledgebase to ensure accurate articles for efficient client troubleshooting. Thoroughly document all client support services on support tickets with items such as specific steps taken to resolve issues. Complete technical support projects and tasks as assigned by manager. Perform timely follow up activities with clients by email or phone to verify success of support activities when client was unavailable for review at the time of service, for example after hour service. Develop & present monthly ongoing training activities to your manager and complete activities as outlined. Attend company meetings as required. Requirements: Knowledge & Experience: Minimum 2 years IT working experience Preferred 2 years experience working for IT company or Managed Services Provider Excellent problem solving skills to be able to efficiently work client troubles to resolution using your knowledge, experience, system documentation, vendor support and online resources. Ticket System - Connectwise (Preferred), Autotask, or other ticket system Remote Monitoring & Management (RMM) - Automate/LabTech, Continuum, Autotask Endpoint Management (AEM), etc. Technology - Windows Servers, Active Directory, DHCP, DNS, FTP, VPN, TCP/IP, Remote Desktop, Terminal Services, Cisco ASA, Cisco Switches, Ubuiquiti, Exchange, Office365, Domain Management, Hyper-V, Vmware, ESX, Quickbooks, MS Office Suite, network topology, network printers, scanners, hardware and software installation, OS installation Requirements: Clean driving record Pass background check & Drug Test Experience: IT Managed Service Provider (MSP): 2 years Network Administration: 3 years Education: High school or equivalent Ideal Certifications: Network + A+ Certified Required work authorization: United States Physical Requirements Must be able to lift, pull, and push up to fifty pounds Frequent bending, stooping, crawling, lifting, and reaching Ability to drive a pick-up truck or van Must be able to operate computer equipment for extended periods of time Must be able to stand for extended periods of time Must be able to physically and legally drive a vehicle Flexible to work after hours and on weekends as needed Disclaimer This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities in this position. Management reserves the rights to add, modify, or change the essential functions of the job. Compensation details: 0 Yearly Salary PI4d50ba277ec6-4709

Job Description Job Description About us: Welcome to the Raleigh-Durham Airport Authority, where we operate RDU International Airport, a vital hub connecting North Carolina to the world. In 2024, our teamwork helped us serve 15.5 million passengers, generate a $24.1 billion economic impact, and our dedication to excellence has been recognized with a Top Five passenger satisfaction ranking in North America. We're a tight-knit team of over 400 employees where accountability and collaboration are our guiding principles, and safety is our top priority. Whether your role is indoors or outdoors, you'll be part of a supportive environment that values your contributions. We believe in investing in our people, offering competitive benefits and professional development to help your career take flight. About You: You embody core values that will play a pivotal role in connecting our community to places and the people who matter most. Your commitment to continuous learning will drive innovation and growth, while your unwavering integrity ensures that our brand remains trustworthy and reputable. Your respect for colleagues and clients alike fosters a collaborative and positive environment. Your dedication to excellence in every task you undertake will elevate our brand's standards. Lastly, your team spirit will unite our efforts and amplify our collective success. About the Role: We're looking for an experienced network professional who can keep our airport's technology running smoothly and our operations cleared for takeoff! As a Senior Systems Engineer, you'll tackle complex service requests, keep critical systems up to date, and serve as a trusted mentor to fellow engineers, administrators, and technicians. Working alongside your team, you'll help chart the course for smarter processes and innovative solutions that strengthen reliability, enhance security, and keep our technology operating at cruising altitude. Your expertise will help keep our entire operation connected, secure, and ready for takeoff! Compensation: Maximum - Based on experience Minimum - $95,082.00 What You'll Do: Designs, implements, and maintains enterprise network and systems architecture, configurations, connectivity, and technical documentation in accordance with Authority standards. Develops and improves procedures for monitoring, administration, maintenance, capacity planning, and lifecycle management of infrastructure services. Serves as the senior technical lead for complex routing, switching, wireless, and network connectivity initiatives, coordinating implementation and resolving integration issues. Leads technical design and implementation of compute and virtualization solutions, including server platforms, resource allocation, and performance optimization. Evaluates, tests, and recommends emerging technologies and services; develops technical requirements and implementation plans for approved solutions. Maintains core infrastructure services, including DNS, DHCP, directory services, and identity integrations, and resolves complex service disruptions. Evaluates, tests, and recommends emerging technologies and services; develops technical requirements and implementation plans for approved solutions. What You Need: Education Required: Bachelor's degree in computer science, information systems, computer engineering, or related field or equivalent related experience Preferred: Master's degree in computer science, information systems, computer engineering, or related field or equivalent related experience Experience Required: 5 years of experience in Systems Engineering or combination of Systems Engineering or Systems Administration with elevating levels of responsibility Licenses or Certifications Preferred: Juniper JNCIS or higher or Cisco CCNP (R&S, Wireless, Voice, or Datacenter) VMware VCP-DSV or higher Pure Flash Storage Array Professional Okta Certified Professional Dell PowerEdge v2 Microsoft Certified: Azure Administrator Associate Microsoft Certified Solutions AssociatePalo Alto Networks Certified Cybersecurity Associate Palo Alto Networks Certified Network Security Administrator Red Hat Certified System Administrator Red Hat Certified Engineer Dynatrace Associate Certification RDU Benefits: At the Authority, we appreciate you and care about your health, happiness, and future. Our benefits start on day one , including medical, dental, vision, tuition assistance, employee discounts, and perks like an on-site gym, a dedicated wellness team, and frequent company and team outings. For a full list of benefit offerings, check out the Careers Page

Job description OVERVIEWThe Senior Systems Administrator provides advanced server and systems support to the Service Delivery Team. This position handles escalated system infrastructure requests, complex systems administration issues, system design and implementation projects, and proactive monitoring of client environments. The Systems Administrator must possess strong server expertise combined with solid systems administration knowledge to resolve complex infrastructure challenges spanning both domains. This role collaborates with the Engineering Team for strategic guidance and works closely with project teams to deliver enterprise-grade solutions. Additionally, this position supports and mentors junior technical staff by providing technical guidance and helping others develop their skills.RESPONSIBILITIES & TASKSHELPDESK ESCALATIONS & SUPPORT Handle escalated tickets from the helpdesk team on complex network and systems issues Provide advanced troubleshooting for network infrastructure problems affecting client operations Resolve technical issues related to servers, operating systems, applications, and network connectivity Mentor junior technicians by answering high-level technical questions and providing guidance Assist other team members with network troubleshooting and onsite challenges TICKETING SYSTEM & DOCUMENTATION Use ConnectWise Manage Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Manage and record all work in the ticketing system with accurate billing time and notes Maintain documentation of network designs, configurations, and procedures in ITBoost Create and update Standard Operating Procedures (SOPs) for network operations and maintenance Ensure all network changes and incidents are properly documented and communicated Split tickets with multiple issues into individual tickets for proper tracking PROJECT WORK Support the project team with network design and implementation for client deployments Support network upgrades, migrations, and infrastructure optimization initiatives Collaborate on complex multi-site and hybrid network projects COMMUNICATION, REPORTING & RISK Create and maintain documentation for on-site processes Escalate tickets requiring Service Delivery Manager support Communicate ticket status to clients at every step of the way Notify clients of any changes or outages related to their issues Identify, communicate, and mitigate potential risks to the Service Delivery Manager and clients TEAM WORK Follow the schedule provided by the Service Delivery Manager or Service Coordinator Adhere to all company security procedures and maintain vigilance for security issues Identify opportunities for improvement and make constructive suggestions for change Contribute to innovative process improvements SKILLS & ATTRIBUTESDESIRED 2+ years of hands-on experience in high-level network maintenance, configuration, and administration Great communication skills, founded in being a good listener Strong systems administration knowledge and experience with Windows Server and Azure environments Advanced knowledge of network design principles and enterprise network architectures Strong experience with SonicWall firewalls and network security appliances Experience and knowledge of working with the Microsoft 365 Platform Experience working with vendors for expedited troubleshooting of hardware and software systems Proven experience configuring and troubleshooting VPN technologies Advanced TCP/IP networking knowledge and network troubleshooting methodology Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders Exceptional attention to detail with strong organizational skills Ability to keep up with and adapt to the fast-paced IT world Ability to answer and explain high-level technical networking and systems questions clearly Experience supporting Microsoft 365 or other cloud platforms from a network and systems perspective NICE TO HAVE Experience using ticketing systems, RMM tools, and PSA software (ConnectWise Manager) Experience providing support via remote tools (Screen Connect) Experience handling technical service tickets Professional IT Certifications such as CompTIA Network+ and Security+ Client experience certifications such as Helpdesk Habits Experience working on a helpdesk or for a Managed Service Provider (MSP) / IT Support Business WHAT WE OFFER Competitive health, dental, and vision coverage An easy-going environment and culture (we all enjoy what we do) Subscription to Cybrary.it for ongoing professional development Company laptop and necessary equipment Flexible work-from-home arrangements after 90-day probationary period 401(k) retirement plan COMPENSATION $80,000 - $85,000 (commensurate with experience)

Job Description Job Description SUMMARY: The Revenue Cycle Specialist is responsible for researching, correcting, resubmitting, and resolving medical claims that have been rejected, denied, underpaid, or otherwise not processed correctly by insurance payers. This position focuses on identifying the causes of claim issues, coordinating necessary corrections with internal departments and external payers, and following claims through to resolution. The Medical Billing Specialist works closely with the Billing Technician, Business Office Manager, providers, coding staff, clinical departments, and insurance representatives to resolve billing issues, reduce preventable denials, and support appropriate reimbursement for services provided by the Health Center. ESSENTIAL DUTIES AND RESPONSIBILITIES will include the following: Electronic Clearinghouse Rejections Monitor the designated electronic clearinghouse for rejected claims, submission errors, and other claim transmission issues. Review and address electronic clearinghouse rejections promptly upon receipt. Research rejection reasons and determine the appropriate corrective action. Correct and resubmit claims when issues can be resolved within the scope of the position. Coordinate with the Billing Technician, registration, coding staff, providers, or other departments when additional information or corrections are required. Document rejection reasons, actions taken, outstanding issues, and follow-up plans. Monitor unresolved rejections until corrected and resubmitted or otherwise appropriately resolved. Ensure no rejection remains unaddressed or without documented follow-up. Denied Claims and Corrected Claim Submission Review remittance advice, explanations of benefits (EOBs), denial reports, and claim status information to identify denied or incorrectly processed claims. Research denial codes, payer explanations, claim history, billing requirements, and supporting documentation to determine the reason for denial. Correct claim information and coordinate necessary documentation or coding clarification. Prepare and submit corrected claims, resubmissions, reconsiderations, and appeals as appropriate. Verify that corrections address the original rejection or denial reason before resubmission. Track corrected claims to confirm receipt and monitor payer processing. Maintain documentation of denial reasons, corrective actions, resubmission dates, payer responses, and outcomes. Escalate claims requiring management review, clinical clarification, or additional intervention. Denial Research and Resolution Investigate recurring and complex denials to identify root causes and prevent repeated billing errors. Research payer policies, eligibility issues, authorization requirements, filing limits, coding requirements, and documentation requirements relevant to denied claims. Contact insurance representatives and use payer portals to clarify denial reasons, claim status, payment decisions, and required corrective actions. Coordinate with providers, coding staff, and clinical departments to obtain missing or corrected information. Prepare and submit appeals or reconsideration requests within applicable payer deadlines when appropriate. Monitor appealed claims until a determination is received. Identify recurring denial trends and report significant issues to the Business Office Manager. Unpaid and Incorrectly Processed Claims Research unpaid, pending, underpaid, and incorrectly processed claims to determine the cause and appropriate resolution. Follow up with payers regarding claims that remain unpaid or have not been processed correctly. Review discrepancies between billed amounts, payer adjudication, remittance advice, and expected reimbursement. Determine whether claim correction, resubmission, additional documentation, reconsideration, or appeal is appropriate. Monitor claims approaching timely filing limits, appeal deadlines, and other payer-specific timeframes. Maintain a tracking system documenting claim status, actions taken, outstanding issues, and follow-up dates. Escalate unresolved claims with significant financial impact or barriers to resolution to the Business Office Manager. Continue follow-up until the claim is resolved, appropriately escalated, or closed with documented justification. Prior Authorization-Related Claim Issues Research claim denials related to missing, incomplete, expired, or mismatched prior authorizations. Coordinate with appropriate clinical or administrative staff to obtain authorization information or supporting documentation. Communicate authorization-related claim issues to the responsible department. Monitor corrected claims related to authorization issues to determine whether the payer has processed them. Document actions taken and escalate unresolved issues as appropriate. This responsibility focuses on authorization issues affecting claim payment. Routine prior authorization requests remain with designated staff unless otherwise assigned. Documentation and Process Improvement Maintain accurate records of rejections, denials, corrected claims, appeals, payer communications, and resolution efforts. Ensure unresolved items have documented actions, next steps, and follow-up dates. Coordinate with the Billing Technician and other departments to address recurring claim issues. Identify opportunities to reduce preventable rejections and denials and improve claim resolution. Assist with billing reviews, payer audits, and quality improvement activities as assigned. Maintain knowledge of payer policies, claim correction procedures, appeal requirements, and applicable billing guidelines. Confidentiality and Compliance Protect patient confidentiality and the security of health records and other confidential information. Comply with applicable privacy and security laws, including HIPAA and the Privacy Act of 1974 when applicable, and Health Center policies. Follow applicable payer requirements and established Health Center procedures. Perform other related duties within the scope of the position as assigned by the Business Office Manager. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below represent the knowledge, skills, and abilities needed for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. EDUCATION AND EXPERIENCE: Associate of Arts (AA) degree or at least two (2) years of relevant work experience in medical billing, healthcare administration, insurance claims processing, accounts receivable, or a related field. Ability to research billing issues, identify errors, follow established procedures, and complete corrective actions accurately and promptly. Strong attention to detail and ability to organize work, meet deadlines, maintain accurate documentation, and communicate effectively with internal departments and insurance payers. Ability to learn and apply insurance payer requirements, claim correction procedures, and denial resolution processes. Experience reviewing electronic clearinghouse rejections, insurance denials, and payment discrepancies. Experience correcting and resubmitting claims, researching unpaid claims, or assisting with appeals and reconsiderations. Familiarity with electronic clearinghouses, payer portals, electronic health records, or practice management systems. Knowledge of Medicare, Medicaid, commercial insurance, managed care plans, and payer billing requirements. Familiarity with ICD-10-CM, CPT, and HCPCS coding concepts. Medical billing certification, such as Certified Professional Biller (CPB), or medical coding certification, such as Certified Professional Coder (CPC). Experience working in a Tribal Health, Indian Health Service (IHS), community health center, or similar healthcare setting. CERTIFICATES, LICENSES, AND/OR REGISTRATIONS: Medical billing or coding certification is preferred but not required. KNOWLEDGE, SKILLS, AND ABILITIES: Ability to research and resolve claim rejections, denials, and billing discrepancies. Ability to learn payer-specific correction, resubmission, reconsideration, and appeal requirements. Strong organizational, analytical, and problem-solving skills. Effective written and verbal communication skills. Ability to recognize recurring billing issues and communicate potential solutions. Ability to maintain accurate records and protect confidential patient information. Proficiency with standard computer applications, including Microsoft Word and Excel, and the ability to learn designated billing systems and electronic clearinghouse tools. Ability to work independently, manage competing priorities, meet deadlines, and seek assistance when necessary. Ability to coordinate professionally with internal departments and external insurance representatives. PLEASE NOTE: P.L. 93-638, Indian Preference and Tribal Employment Rights Ordinance, (TERO), will be practiced, however all qualified applicants will be considered. IF YOU ARE INTERESTED . click apply for full job details