Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. The FSE is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Position Duties Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities. Perform all work in compliance with company quality procedures and standards. Perform other duties as assigned. Qualifications Required Education, Training and Experience Bachelor degree required. 2+ years of professional related experience in troubleshooting and/or repair of complex electro-mechanical, electronic, computer, electrical systems in commercial, industrial, or military setting required. Education Substitution: In lieu of a Bachelor's degree, 6+ years of relevant experience, defined above, is required. Must have and maintain a valid driver's license in state of residence. Preferred Education, Training and Experience Experience in troubleshooting and/or repair of biomedical, vacuum systems, host/remote communications and network systems, or similar systems and in a clinical laboratory setting preferred. Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred. Experience in a field service role preferred. Experience in the principles and practices of laboratory operations preferred. Knowledge, Skills, and Abilities Consistently upholds and reflects the core ethical principles and values that bioMérieux promotes. Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Detail orientation to complete tasks without errors and produce high-quality work. Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Effective verbal, written and presentation skills. Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives Intermediate skill in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel Working Conditions and Travel Physical requirements include: remaining in a stationary position for long periods, stair/ladder climbing, wearing PPE, operating heavy machinery, and lifting/moving up to 50 lbs. Travel requirement: Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual On-call with the expectation of overnight travel when qualified on products. Domestic travel: required up to 90% of the time Typical Regional travel (non-overnight): 50% Monday through Friday Weekend/Holiday rotational travel: up to 15% of the time The estimated wage range for this field based role in Florida is between $32.90 and $45.00 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
11/13/2026
Full time
Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. The FSE is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Position Duties Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities. Perform all work in compliance with company quality procedures and standards. Perform other duties as assigned. Qualifications Required Education, Training and Experience Bachelor degree required. 2+ years of professional related experience in troubleshooting and/or repair of complex electro-mechanical, electronic, computer, electrical systems in commercial, industrial, or military setting required. Education Substitution: In lieu of a Bachelor's degree, 6+ years of relevant experience, defined above, is required. Must have and maintain a valid driver's license in state of residence. Preferred Education, Training and Experience Experience in troubleshooting and/or repair of biomedical, vacuum systems, host/remote communications and network systems, or similar systems and in a clinical laboratory setting preferred. Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred. Experience in a field service role preferred. Experience in the principles and practices of laboratory operations preferred. Knowledge, Skills, and Abilities Consistently upholds and reflects the core ethical principles and values that bioMérieux promotes. Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Detail orientation to complete tasks without errors and produce high-quality work. Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Effective verbal, written and presentation skills. Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives Intermediate skill in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel Working Conditions and Travel Physical requirements include: remaining in a stationary position for long periods, stair/ladder climbing, wearing PPE, operating heavy machinery, and lifting/moving up to 50 lbs. Travel requirement: Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual On-call with the expectation of overnight travel when qualified on products. Domestic travel: required up to 90% of the time Typical Regional travel (non-overnight): 50% Monday through Friday Weekend/Holiday rotational travel: up to 15% of the time The estimated wage range for this field based role in Florida is between $32.90 and $45.00 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
This job is with ABB, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Technical Support Team Lead As a Variable Frequency Drive (VFD) Support Specialist, you will be responsible for providing technical support to ABB Customers/ End users, Sales Channel, Product Management Teams, and ABB Drive Services. The area of technical support includes but is not limited to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity. The work model for the role is: remote, in the United States, supporting the Motion Drive Products division. Your role and responsibilities: Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs). This includes but is not limited to assisting customers and field techs with commissioning, troubleshooting, and warranty evaluations. Assist customers with drive programming, parameter configuration, communication, and integration with control systems Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues Collaborate with the warranty team to initiate the fulfillment of warranty replacements and labor authorization for warranty repairs Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management among other tools Stay current with VFD technologies, software updates, and industry trends Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. Qualifications for the role: Bachelor's degree and 2 years of relevant Electrical, Technical experience OR associate's degree and 4 years of relevant Electrical, Technical experience OR High School Diploma/GED and 6 years of relevant Electrical, Technical experience required. Knowledge of how Variable Frequency Drives work, REQUIRED. Have a firm understanding in the principles of electricity. Must be able to apply these principles in the troubleshooting of drives. Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer-literate. Candidates must already have a work authorization that would permit them to work for ABB in the US. Preferred Qualifications: Knowledge of, or direct experience with motors, and/or control system wiring and communication protocols (Modbus, BACnet etc.) Previous experience troubleshooting a technical product over the phone. More about us ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety. What's in it for you We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner. While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $52,500 and $84,000 annually. ABB Benefit Summary for eligible US employees excludes ABB E-mobility, Athens union, Puerto Rico Go to and click on "Candidate/Guest" to learn more Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. Choice between two dental plan options: Core and Core Plus Vision benefit Company paid life insurance (2X base pay) Company paid AD&D (1X base pay) Voluntary life and AD&D - 100% employee paid up to maximums Short Term Disability - up to 26 weeks - Company paid Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay. Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance Parental Leave - up to 6 weeks Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption Employee discount program Retirement 401k Savings Plan with Company Contributions Employee Stock Acquisition Plan (ESAP) Time off ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit to learn more about the impact of our solutions across the globe.
11/13/2026
Full time
This job is with ABB, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Technical Support Team Lead As a Variable Frequency Drive (VFD) Support Specialist, you will be responsible for providing technical support to ABB Customers/ End users, Sales Channel, Product Management Teams, and ABB Drive Services. The area of technical support includes but is not limited to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity. The work model for the role is: remote, in the United States, supporting the Motion Drive Products division. Your role and responsibilities: Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs). This includes but is not limited to assisting customers and field techs with commissioning, troubleshooting, and warranty evaluations. Assist customers with drive programming, parameter configuration, communication, and integration with control systems Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues Collaborate with the warranty team to initiate the fulfillment of warranty replacements and labor authorization for warranty repairs Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management among other tools Stay current with VFD technologies, software updates, and industry trends Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. Qualifications for the role: Bachelor's degree and 2 years of relevant Electrical, Technical experience OR associate's degree and 4 years of relevant Electrical, Technical experience OR High School Diploma/GED and 6 years of relevant Electrical, Technical experience required. Knowledge of how Variable Frequency Drives work, REQUIRED. Have a firm understanding in the principles of electricity. Must be able to apply these principles in the troubleshooting of drives. Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer-literate. Candidates must already have a work authorization that would permit them to work for ABB in the US. Preferred Qualifications: Knowledge of, or direct experience with motors, and/or control system wiring and communication protocols (Modbus, BACnet etc.) Previous experience troubleshooting a technical product over the phone. More about us ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety. What's in it for you We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner. While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $52,500 and $84,000 annually. ABB Benefit Summary for eligible US employees excludes ABB E-mobility, Athens union, Puerto Rico Go to and click on "Candidate/Guest" to learn more Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. Choice between two dental plan options: Core and Core Plus Vision benefit Company paid life insurance (2X base pay) Company paid AD&D (1X base pay) Voluntary life and AD&D - 100% employee paid up to maximums Short Term Disability - up to 26 weeks - Company paid Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay. Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance Parental Leave - up to 6 weeks Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption Employee discount program Retirement 401k Savings Plan with Company Contributions Employee Stock Acquisition Plan (ESAP) Time off ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit to learn more about the impact of our solutions across the globe.
This job is with S&P Global, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Kensho is S&P Global's hub for AI innovation and transformation. With expertise in machine learning, natural language processing, and data discovery, we develop and deploy novel solutions to innovate and drive progress at S&P Global and its customers worldwide. Kensho's solutions and research focus on business and financial generative AI applications, agents, data retrieval APIs, data extraction, and much more. At Kensho, we hire talented people and give them the autonomy and support needed to build amazing technology and products. We collaborate using our teammates' diverse perspectives to solve hard problems. Our communication with one another is open, honest, and efficient. We dedicate time and resources to explore new ideas, but always rooted in engineering best practices. As a result, we can innovate rapidly to produce technology that is scalable, robust, and useful. Kensho is pioneering AI-powered solutions that reshape industries and unlock new business opportunities. As an AI Specialist, you will be responsible for helping to define and execute strategies that drive market expansion, revenue growth, and adoption of AI products. This role sits at the intersection of sales engineering, AI strategy, and customer engagement-helping Kensho deepen its footprint in key markets and maximize the impact of its AI solutions. You will leverage your skills and understanding of Kensho's value proposition and how we interact with S&P Global's solutions to spearhead the go-to-market strategy for our AI-powered data solutions. This role combines hands-on technical understanding of AI product lifecycles, scalability, and integration challenges with strategic market leadership, requiring someone who can bridge the gap between cutting-edge AI technology and commercial success. In this capacity, you'll act as a key subject matter expert in AI, assisting with closing strategic business deals and serving as a vital partner to go-to-market teams at S&P Global. You will help shape Kensho's strategic positioning, foster industry partnerships, and identify opportunities that translate into tangible value creation. You will play a pivotal role in bridging AI innovation with business needs, ensuring Kensho remains at the forefront of industry transformation. Kensho states that the anticipated base salary range for the position is 120-160k. At Kensho, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Key Responsibilities Strategic Growth & Market Expansion: Develop and deliver compelling technical and business cases to engage decision makers on new products, features, and innovations, ensuring clear articulation of technical feasibility, system requirements, value propositions, and ROI projections grounded in AI performance metrics Assess product readiness for market launch and guide necessary improvements or adjustments through detailed market feedback and competitive analysis Provide strategic market feedback to Kensho Strategy and Product teams to guide company positioning, product roadmap decisions, and strategic investment priorities Grow and manage a robust customer pipeline for AI-ready solutions, including LRA, Groundings, and beyond Identify Opportunities for Kensho Labs Team by facilitating design workshops with high value clients that require solution engineering Customer Engagement & Strategic Market Positioning: Build alliances with S&P Global customers through close collaboration with the Chief Client Office (CCO) and commercial teams Drive co-development partnerships , ensuring products go to market with SME testing Conduct market analysis to uncover new verticals, regions, and customer segments (e.g., Private Markets) and provide valuable insights back to Kensho Strategy and Product teams Deliver high-impact product demos for high-value customers, shaping narratives that highlight Kensho's unique value Lead technical deep-dive sessions with potential partners and customers to demonstrate the underlying AI architecture and capabilities of Kensho's solutions Represent Kensho at industry conferences and events , driving lead generation and thought leadership Develop market entry strategies for new segments and geographies, including risk assessment, resource requirements, and success metrics Own and drive strategic market positioning by identifying key differentiators and utilizing position matrices to visualize Kensho's competitive standing Cross-Functional Collaboration & Messaging: Collaborate with marketing and communications teams to develop clear, compelling narratives, segment-specific messaging, and transparent value propositions that resonate with target audiences Act as a critical bridge between customer needs and Kensho's product/engineering teams , translating market insights into actionable technical requirements and contributing directly to the prioritization of AI model enhancements and feature roadmaps Work closely with sales teams to provide market intelligence, competitive positioning, and customer insights that enhance sales effectiveness Drive sales enablement , ensuring commercial teams have the resources to effectively communicate Kensho's AI value proposition What You'll Bring: 3+ Years' proven experience in a customer-facing role such as a Sales Specialist, Solutions Architect, or Product specialist, with a focus on AI or data-driven solutions with a Bachelor's degree preferred Experience qualifying and selling B2B software, data or other technology products Subject-matter expertise with content feeds, metadata, assorted document and data delivery types a plus A strategic, analytical approach to assessing markets combined with creative, tactical execution to capture opportunities Effective communication skills working with internal colleagues and external vendor contacts at all levels Collaborative and cooperative attitude with sales and marketing teammates Goal oriented and self-motivated, with a passion for Artificial Intelligence Experience working with globally distributed teams and partners in different time zones Strong analytical skills with the ability to translate data into actionable insights A passion for and/or experience with advanced AI systems. Excellent communication and interpersonal skills Experience working with globally distributed teams and partners in different time zones Ability to work in a fast-paced, dynamic environment Analytical approach to understanding customer needs combined with creative follow-up to advance opportunities At Kensho, we pride ourselves on providing top-of-market benefits, including: Medical, Dental, and Vision insurance 100% company paid premiums Unlimited Paid Time Off 26 weeks of 100% paid Parental Leave (paternity and maternity) 401(k) plan with 6% employer matching Generous company matching on donations to non-profit charities Up to $20,000 tuition assistance toward degree programs, plus up to $4,000/year for ongoing professional education such as industry conferences Plentiful snacks, drinks, and regularly catered lunches Dog-friendly office (CAM office) Bike sharing program memberships Compassion leave and elder care leave Mentoring and additional learning opportunities Opportunity to expand professional network and participate in conferences and events Recruitment Fraud Alert: If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . We are an equal opportunity employer that welcomes future Kenshins with all experiences and perspectives. Kensho is headquartered in Cambridge, MA, with an additional office location in New York City. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
11/13/2026
Full time
This job is with S&P Global, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Kensho is S&P Global's hub for AI innovation and transformation. With expertise in machine learning, natural language processing, and data discovery, we develop and deploy novel solutions to innovate and drive progress at S&P Global and its customers worldwide. Kensho's solutions and research focus on business and financial generative AI applications, agents, data retrieval APIs, data extraction, and much more. At Kensho, we hire talented people and give them the autonomy and support needed to build amazing technology and products. We collaborate using our teammates' diverse perspectives to solve hard problems. Our communication with one another is open, honest, and efficient. We dedicate time and resources to explore new ideas, but always rooted in engineering best practices. As a result, we can innovate rapidly to produce technology that is scalable, robust, and useful. Kensho is pioneering AI-powered solutions that reshape industries and unlock new business opportunities. As an AI Specialist, you will be responsible for helping to define and execute strategies that drive market expansion, revenue growth, and adoption of AI products. This role sits at the intersection of sales engineering, AI strategy, and customer engagement-helping Kensho deepen its footprint in key markets and maximize the impact of its AI solutions. You will leverage your skills and understanding of Kensho's value proposition and how we interact with S&P Global's solutions to spearhead the go-to-market strategy for our AI-powered data solutions. This role combines hands-on technical understanding of AI product lifecycles, scalability, and integration challenges with strategic market leadership, requiring someone who can bridge the gap between cutting-edge AI technology and commercial success. In this capacity, you'll act as a key subject matter expert in AI, assisting with closing strategic business deals and serving as a vital partner to go-to-market teams at S&P Global. You will help shape Kensho's strategic positioning, foster industry partnerships, and identify opportunities that translate into tangible value creation. You will play a pivotal role in bridging AI innovation with business needs, ensuring Kensho remains at the forefront of industry transformation. Kensho states that the anticipated base salary range for the position is 120-160k. At Kensho, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Key Responsibilities Strategic Growth & Market Expansion: Develop and deliver compelling technical and business cases to engage decision makers on new products, features, and innovations, ensuring clear articulation of technical feasibility, system requirements, value propositions, and ROI projections grounded in AI performance metrics Assess product readiness for market launch and guide necessary improvements or adjustments through detailed market feedback and competitive analysis Provide strategic market feedback to Kensho Strategy and Product teams to guide company positioning, product roadmap decisions, and strategic investment priorities Grow and manage a robust customer pipeline for AI-ready solutions, including LRA, Groundings, and beyond Identify Opportunities for Kensho Labs Team by facilitating design workshops with high value clients that require solution engineering Customer Engagement & Strategic Market Positioning: Build alliances with S&P Global customers through close collaboration with the Chief Client Office (CCO) and commercial teams Drive co-development partnerships , ensuring products go to market with SME testing Conduct market analysis to uncover new verticals, regions, and customer segments (e.g., Private Markets) and provide valuable insights back to Kensho Strategy and Product teams Deliver high-impact product demos for high-value customers, shaping narratives that highlight Kensho's unique value Lead technical deep-dive sessions with potential partners and customers to demonstrate the underlying AI architecture and capabilities of Kensho's solutions Represent Kensho at industry conferences and events , driving lead generation and thought leadership Develop market entry strategies for new segments and geographies, including risk assessment, resource requirements, and success metrics Own and drive strategic market positioning by identifying key differentiators and utilizing position matrices to visualize Kensho's competitive standing Cross-Functional Collaboration & Messaging: Collaborate with marketing and communications teams to develop clear, compelling narratives, segment-specific messaging, and transparent value propositions that resonate with target audiences Act as a critical bridge between customer needs and Kensho's product/engineering teams , translating market insights into actionable technical requirements and contributing directly to the prioritization of AI model enhancements and feature roadmaps Work closely with sales teams to provide market intelligence, competitive positioning, and customer insights that enhance sales effectiveness Drive sales enablement , ensuring commercial teams have the resources to effectively communicate Kensho's AI value proposition What You'll Bring: 3+ Years' proven experience in a customer-facing role such as a Sales Specialist, Solutions Architect, or Product specialist, with a focus on AI or data-driven solutions with a Bachelor's degree preferred Experience qualifying and selling B2B software, data or other technology products Subject-matter expertise with content feeds, metadata, assorted document and data delivery types a plus A strategic, analytical approach to assessing markets combined with creative, tactical execution to capture opportunities Effective communication skills working with internal colleagues and external vendor contacts at all levels Collaborative and cooperative attitude with sales and marketing teammates Goal oriented and self-motivated, with a passion for Artificial Intelligence Experience working with globally distributed teams and partners in different time zones Strong analytical skills with the ability to translate data into actionable insights A passion for and/or experience with advanced AI systems. Excellent communication and interpersonal skills Experience working with globally distributed teams and partners in different time zones Ability to work in a fast-paced, dynamic environment Analytical approach to understanding customer needs combined with creative follow-up to advance opportunities At Kensho, we pride ourselves on providing top-of-market benefits, including: Medical, Dental, and Vision insurance 100% company paid premiums Unlimited Paid Time Off 26 weeks of 100% paid Parental Leave (paternity and maternity) 401(k) plan with 6% employer matching Generous company matching on donations to non-profit charities Up to $20,000 tuition assistance toward degree programs, plus up to $4,000/year for ongoing professional education such as industry conferences Plentiful snacks, drinks, and regularly catered lunches Dog-friendly office (CAM office) Bike sharing program memberships Compassion leave and elder care leave Mentoring and additional learning opportunities Opportunity to expand professional network and participate in conferences and events Recruitment Fraud Alert: If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . We are an equal opportunity employer that welcomes future Kenshins with all experiences and perspectives. Kensho is headquartered in Cambridge, MA, with an additional office location in New York City. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Introduction At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'll have the tools and opportunities to advance your career while creating software that changes the world. Your Role and Responsibilities About the Role: Confluent Cloud delivers a complete end-to-end streaming experience via a Software as a Service (SaaS) model. To deliver a simple, understandable, and scalable product experience requires abstracting the complex interactions of underlying cloud infrastructure, networking, storage, and compute powering a stateful distributed system. As a Senior Product Manager on the Cloud Networking Product team, you'll contribute to the mission of making connectivity to and from Confluent Cloud reliable, scalable, secure, cost efficient and simple to use so that users can focus on building streaming applications instead of managing infrastructure. Cloud networking with focus on private networking is an enabler for all services offered on Confluent Cloud and is a strategic investment area for Confluent with the potential to impact the company's top and bottom lines. You'll be responsible for the success of major product initiatives, from initial conception to execution and launch. You'll become the trusted resource for your product, making sure that the engineering, design, sales, and marketing have what they need to make the right tradeoffs, build the right product, and grow it successfully in the market. What You Will Do: Understand our users: Conduct interviews and analyze data to define personas, user journeys, and key jobs to be done. Drive crucial aspects of Confluent Cloud Network Roadmap supporting Confluent Cloud services like Kafka, Flink, Connectors, Data Governance, etc with a heavy focus on user experience and cost efficiency. Define flexible interfaces powering API, CLI and Terraform, data models, and processes and launch a variety of new network options and rapidly iterate on existing ones Be responsible for the whole lifecycle: Drive multi-team, cross-functional initiatives from conception through initial delivery and ongoing iteration after launch. Close the loop: Define quantitative and qualitative targets, measure performance against them, share results with stakeholders, and incorporate those learnings into the product. Manage complexity: Deliver value while handling the surprises and challenges of a quickly evolving product, ambitious partnership targets, and a rapidly growing organization. Required Skills 5+ years of experience as a Product Manager with focus on cloud technologies. Experience building and supporting enterprise-grade products as a product manager, engineer or solutions architect. Experience building, writing, maintaining and defending a clear product roadmap and backlog backed by user stories and customer research. Excellent analytical, communication & collaboration skills. Ability to build relationships with co-workers and customers located around the world. Demonstrated ability to drive business outcomes through product changes. Preferred Skills 6+ years of experience in Networking in a PM or technical role Experience with enabling AWS/Azure/GCP private networking features such as Private Link, VPC Peering, Transit Gateway, etc for a SaaS product. Experience with Envoy, Service Mesh, DNS and Kubernetes Networking. Experience with network traffic metering and billing. Domain expertise in networking technologies combined with Product Management experience. An MBA degree is a plus. Additional Details (US) IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences We consider qualified applicants with criminal histories, consistent with applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. Compensation, Benefits and Work Authorization The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
11/13/2026
Full time
Introduction At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'll have the tools and opportunities to advance your career while creating software that changes the world. Your Role and Responsibilities About the Role: Confluent Cloud delivers a complete end-to-end streaming experience via a Software as a Service (SaaS) model. To deliver a simple, understandable, and scalable product experience requires abstracting the complex interactions of underlying cloud infrastructure, networking, storage, and compute powering a stateful distributed system. As a Senior Product Manager on the Cloud Networking Product team, you'll contribute to the mission of making connectivity to and from Confluent Cloud reliable, scalable, secure, cost efficient and simple to use so that users can focus on building streaming applications instead of managing infrastructure. Cloud networking with focus on private networking is an enabler for all services offered on Confluent Cloud and is a strategic investment area for Confluent with the potential to impact the company's top and bottom lines. You'll be responsible for the success of major product initiatives, from initial conception to execution and launch. You'll become the trusted resource for your product, making sure that the engineering, design, sales, and marketing have what they need to make the right tradeoffs, build the right product, and grow it successfully in the market. What You Will Do: Understand our users: Conduct interviews and analyze data to define personas, user journeys, and key jobs to be done. Drive crucial aspects of Confluent Cloud Network Roadmap supporting Confluent Cloud services like Kafka, Flink, Connectors, Data Governance, etc with a heavy focus on user experience and cost efficiency. Define flexible interfaces powering API, CLI and Terraform, data models, and processes and launch a variety of new network options and rapidly iterate on existing ones Be responsible for the whole lifecycle: Drive multi-team, cross-functional initiatives from conception through initial delivery and ongoing iteration after launch. Close the loop: Define quantitative and qualitative targets, measure performance against them, share results with stakeholders, and incorporate those learnings into the product. Manage complexity: Deliver value while handling the surprises and challenges of a quickly evolving product, ambitious partnership targets, and a rapidly growing organization. Required Skills 5+ years of experience as a Product Manager with focus on cloud technologies. Experience building and supporting enterprise-grade products as a product manager, engineer or solutions architect. Experience building, writing, maintaining and defending a clear product roadmap and backlog backed by user stories and customer research. Excellent analytical, communication & collaboration skills. Ability to build relationships with co-workers and customers located around the world. Demonstrated ability to drive business outcomes through product changes. Preferred Skills 6+ years of experience in Networking in a PM or technical role Experience with enabling AWS/Azure/GCP private networking features such as Private Link, VPC Peering, Transit Gateway, etc for a SaaS product. Experience with Envoy, Service Mesh, DNS and Kubernetes Networking. Experience with network traffic metering and billing. Domain expertise in networking technologies combined with Product Management experience. An MBA degree is a plus. Additional Details (US) IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences We consider qualified applicants with criminal histories, consistent with applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. Compensation, Benefits and Work Authorization The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
Introduction At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'll have the tools and opportunities to advance your career while creating software that changes the world. Your Role and Responsibilities About the Role: Confluent Cloud delivers a complete end-to-end streaming experience via a Software as a Service (SaaS) model. To deliver a simple, understandable, and scalable product experience requires abstracting the complex interactions of underlying cloud infrastructure, networking, storage, and compute powering a stateful distributed system. As a Senior Product Manager on the Cloud Networking Product team, you'll contribute to the mission of making connectivity to and from Confluent Cloud reliable, scalable, secure, cost efficient and simple to use so that users can focus on building streaming applications instead of managing infrastructure. Cloud networking with focus on private networking is an enabler for all services offered on Confluent Cloud and is a strategic investment area for Confluent with the potential to impact the company's top and bottom lines. You'll be responsible for the success of major product initiatives, from initial conception to execution and launch. You'll become the trusted resource for your product, making sure that the engineering, design, sales, and marketing have what they need to make the right tradeoffs, build the right product, and grow it successfully in the market. What You Will Do: Understand our users: Conduct interviews and analyze data to define personas, user journeys, and key jobs to be done. Drive crucial aspects of Confluent Cloud Network Roadmap supporting Confluent Cloud services like Kafka, Flink, Connectors, Data Governance, etc with a heavy focus on user experience and cost efficiency. Define flexible interfaces powering API, CLI and Terraform, data models, and processes and launch a variety of new network options and rapidly iterate on existing ones Be responsible for the whole lifecycle: Drive multi-team, cross-functional initiatives from conception through initial delivery and ongoing iteration after launch. Close the loop: Define quantitative and qualitative targets, measure performance against them, share results with stakeholders, and incorporate those learnings into the product. Manage complexity: Deliver value while handling the surprises and challenges of a quickly evolving product, ambitious partnership targets, and a rapidly growing organization. Required Skills 5+ years of experience as a Product Manager with focus on cloud technologies. Experience building and supporting enterprise-grade products as a product manager, engineer or solutions architect. Experience building, writing, maintaining and defending a clear product roadmap and backlog backed by user stories and customer research. Excellent analytical, communication & collaboration skills. Ability to build relationships with co-workers and customers located around the world. Demonstrated ability to drive business outcomes through product changes. Preferred Skills 6+ years of experience in Networking in a PM or technical role Experience with enabling AWS/Azure/GCP private networking features such as Private Link, VPC Peering, Transit Gateway, etc for a SaaS product. Experience with Envoy, Service Mesh, DNS and Kubernetes Networking. Experience with network traffic metering and billing. Domain expertise in networking technologies combined with Product Management experience. An MBA degree is a plus. Additional Details (US) IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences We consider qualified applicants with criminal histories, consistent with applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. Compensation, Benefits and Work Authorization The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
11/13/2026
Full time
Introduction At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'll have the tools and opportunities to advance your career while creating software that changes the world. Your Role and Responsibilities About the Role: Confluent Cloud delivers a complete end-to-end streaming experience via a Software as a Service (SaaS) model. To deliver a simple, understandable, and scalable product experience requires abstracting the complex interactions of underlying cloud infrastructure, networking, storage, and compute powering a stateful distributed system. As a Senior Product Manager on the Cloud Networking Product team, you'll contribute to the mission of making connectivity to and from Confluent Cloud reliable, scalable, secure, cost efficient and simple to use so that users can focus on building streaming applications instead of managing infrastructure. Cloud networking with focus on private networking is an enabler for all services offered on Confluent Cloud and is a strategic investment area for Confluent with the potential to impact the company's top and bottom lines. You'll be responsible for the success of major product initiatives, from initial conception to execution and launch. You'll become the trusted resource for your product, making sure that the engineering, design, sales, and marketing have what they need to make the right tradeoffs, build the right product, and grow it successfully in the market. What You Will Do: Understand our users: Conduct interviews and analyze data to define personas, user journeys, and key jobs to be done. Drive crucial aspects of Confluent Cloud Network Roadmap supporting Confluent Cloud services like Kafka, Flink, Connectors, Data Governance, etc with a heavy focus on user experience and cost efficiency. Define flexible interfaces powering API, CLI and Terraform, data models, and processes and launch a variety of new network options and rapidly iterate on existing ones Be responsible for the whole lifecycle: Drive multi-team, cross-functional initiatives from conception through initial delivery and ongoing iteration after launch. Close the loop: Define quantitative and qualitative targets, measure performance against them, share results with stakeholders, and incorporate those learnings into the product. Manage complexity: Deliver value while handling the surprises and challenges of a quickly evolving product, ambitious partnership targets, and a rapidly growing organization. Required Skills 5+ years of experience as a Product Manager with focus on cloud technologies. Experience building and supporting enterprise-grade products as a product manager, engineer or solutions architect. Experience building, writing, maintaining and defending a clear product roadmap and backlog backed by user stories and customer research. Excellent analytical, communication & collaboration skills. Ability to build relationships with co-workers and customers located around the world. Demonstrated ability to drive business outcomes through product changes. Preferred Skills 6+ years of experience in Networking in a PM or technical role Experience with enabling AWS/Azure/GCP private networking features such as Private Link, VPC Peering, Transit Gateway, etc for a SaaS product. Experience with Envoy, Service Mesh, DNS and Kubernetes Networking. Experience with network traffic metering and billing. Domain expertise in networking technologies combined with Product Management experience. An MBA degree is a plus. Additional Details (US) IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences We consider qualified applicants with criminal histories, consistent with applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. Compensation, Benefits and Work Authorization The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. The FSE is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Position Duties Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities. Perform all work in compliance with company quality procedures and standards. Perform other duties as assigned. Qualifications Required Education, Training and Experience Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 2+ years of professional related experience in troubleshooting and/or repair of complex electro-mechanical, electronic, computer, electrical systems in commercial, industrial, or military setting required. Education Substitution: In lieu of a Bachelor's degree, 6+ years of relevant experience, defined above, is required. Must have and maintain a valid driver's license in state of residence. Preferred Education, Training and Experience Experience in troubleshooting and/or repair of biomedical, vacuum systems, host/remote communications and network systems, or similar systems and in a clinical laboratory setting preferred. Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred. Experience in a field service role preferred. Experience in the principles and practices of laboratory operations preferred. Knowledge, Skills, and Abilities Consistently upholds and reflects the core ethical principles and values that bioMérieux promotes. Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Detail orientation to complete tasks without errors and produce high-quality work. Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Effective verbal, written and presentation skills. Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives Intermediate skill in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel Working Conditions and Travel Physical requirements include: remaining in a stationary position for long periods, stair/ladder climbing, wearing PPE, operating heavy machinery, and lifting/moving up to 50 lbs. Travel requirement: Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual On-call with the expectation of overnight travel when qualified on products. Domestic travel: required up to 90% of the time Typical Regional travel (non-overnight): 50% Monday through Friday Weekend/Holiday rotational travel: up to 15% of the time The estimated wage range for this field based role is between $32.10 and $48.20 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
11/13/2026
Full time
Position Summary The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. The FSE is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Position Duties Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves. Training Travel: Attend 6-9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On-Call Support: Participate in weekend/holiday on-call rotation ( every 5 weeks), requiring local phone availability and potential national travel for instrument support. Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle. Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities. Perform all work in compliance with company quality procedures and standards. Perform other duties as assigned. Qualifications Required Education, Training and Experience Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 2+ years of professional related experience in troubleshooting and/or repair of complex electro-mechanical, electronic, computer, electrical systems in commercial, industrial, or military setting required. Education Substitution: In lieu of a Bachelor's degree, 6+ years of relevant experience, defined above, is required. Must have and maintain a valid driver's license in state of residence. Preferred Education, Training and Experience Experience in troubleshooting and/or repair of biomedical, vacuum systems, host/remote communications and network systems, or similar systems and in a clinical laboratory setting preferred. Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred. Experience in a field service role preferred. Experience in the principles and practices of laboratory operations preferred. Knowledge, Skills, and Abilities Consistently upholds and reflects the core ethical principles and values that bioMérieux promotes. Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Detail orientation to complete tasks without errors and produce high-quality work. Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Organizing work and resources efficiently to ensure smooth operations Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Effective verbal, written and presentation skills. Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives Intermediate skill in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel Working Conditions and Travel Physical requirements include: remaining in a stationary position for long periods, stair/ladder climbing, wearing PPE, operating heavy machinery, and lifting/moving up to 50 lbs. Travel requirement: Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual On-call with the expectation of overnight travel when qualified on products. Domestic travel: required up to 90% of the time Typical Regional travel (non-overnight): 50% Monday through Friday Weekend/Holiday rotational travel: up to 15% of the time The estimated wage range for this field based role is between $32.10 and $48.20 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMérieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves PandoLogic. Category: ,
Job Title: FernoCare Technical Support Coordinator Department: FernoCare Summary This position is the primary point of contact for service support for customers from implementation, triage, and administrative aspects. They need to be comfortable and able to ask appropriate questions, discuss product concerns and understand where to get answers based on each situation. This individual will work to support the customer, sales team, customer service team, technical support, and repair. They will need to be able to document, follow-up and follow-through on requests and customer needs. This is a fast-paced position that requires organization, detail, problem solving and a positive attitude. Essential Duties and Responsibilities Full life-cycle responsibility for technical inquiries, complaints, repairs, and on-site customer service and care within Ferno's Product Complaint System(PCS) and Service Management Systems. Manage incoming Technical Support requests and review with the appropriate technical and/or engineering resources for prompt follow-up with customers/sales team to discuss the next steps for repairs, product part needs, repair quotes, determination of warranty and non-warranty requests, assist with troubleshooting and placing part orders. Document all correspondence in the PCS and/or service management systems. Review and understand technical drawings and bill of materials to identify accurate parts to ship for a successful first time visit fix. Dispatch third-party or internal Ferno service providers for on-site repairs, preventative maintenance, Special program PM's, Field Corrections or extended warranty work. Review Invoices from third-party service providers and forward to AP. Review PCS entries and issue action items for parts or service direction. Manage, track, and communicate with 3rd parties the daily part orders and shipment schedules for customers and third-party providers. Generate collaboration with other departments based on customer needs, and subject matter expertise: Quality, Production, Part availability, Shipping, Engineering, Customer Service, Technical Support etc. Point of contact for the Service Module and Service Tracking systems to include functionality, upgrade requirements and technical support. Manage preventive maintenance services via internal or 3rd party resources required based on extended warranty or preventive maintenance programs purchased by end users. Support execution of product installations. Work with procurement on open and past due product needs. Document PCS issues and report to Quality as necessary. Document all actions taken as needed within PCS, Service portals and shared calendars Other related duties may be assigned Education and/or Experience Associate's degree (A.A.) from two-year college or technical school; or six months to one-year related experience and/or training. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Excellent attendance Great organizational, written, and verbal communication skills Effective trouble shooting techniques, analytical ability, and problem-solving skills. Ability to effectively manage and prioritize numerous tasks and responsibilities. Knowledge of Work and Data Base Computer Systems. Ability to manage a project from start to finish. Good oral and written communication skills are necessary. Reading and comprehension skills required. Ability to speak effectively and professionally. Ability to use MS Outlook to effectively communicate via internet/network. Minimum requirement: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply good sense and understanding to carry out instructions furnished in written, oral or diagram form. Ability to know when to request directions as needed. Self-starter to seek answers and solve problems. This will be an hourly position with the hours being 8:30AM-5:00PM EST. Ferno is an equal opportunity employer and that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status. PIc84b23ca6-
11/13/2026
Full time
Job Title: FernoCare Technical Support Coordinator Department: FernoCare Summary This position is the primary point of contact for service support for customers from implementation, triage, and administrative aspects. They need to be comfortable and able to ask appropriate questions, discuss product concerns and understand where to get answers based on each situation. This individual will work to support the customer, sales team, customer service team, technical support, and repair. They will need to be able to document, follow-up and follow-through on requests and customer needs. This is a fast-paced position that requires organization, detail, problem solving and a positive attitude. Essential Duties and Responsibilities Full life-cycle responsibility for technical inquiries, complaints, repairs, and on-site customer service and care within Ferno's Product Complaint System(PCS) and Service Management Systems. Manage incoming Technical Support requests and review with the appropriate technical and/or engineering resources for prompt follow-up with customers/sales team to discuss the next steps for repairs, product part needs, repair quotes, determination of warranty and non-warranty requests, assist with troubleshooting and placing part orders. Document all correspondence in the PCS and/or service management systems. Review and understand technical drawings and bill of materials to identify accurate parts to ship for a successful first time visit fix. Dispatch third-party or internal Ferno service providers for on-site repairs, preventative maintenance, Special program PM's, Field Corrections or extended warranty work. Review Invoices from third-party service providers and forward to AP. Review PCS entries and issue action items for parts or service direction. Manage, track, and communicate with 3rd parties the daily part orders and shipment schedules for customers and third-party providers. Generate collaboration with other departments based on customer needs, and subject matter expertise: Quality, Production, Part availability, Shipping, Engineering, Customer Service, Technical Support etc. Point of contact for the Service Module and Service Tracking systems to include functionality, upgrade requirements and technical support. Manage preventive maintenance services via internal or 3rd party resources required based on extended warranty or preventive maintenance programs purchased by end users. Support execution of product installations. Work with procurement on open and past due product needs. Document PCS issues and report to Quality as necessary. Document all actions taken as needed within PCS, Service portals and shared calendars Other related duties may be assigned Education and/or Experience Associate's degree (A.A.) from two-year college or technical school; or six months to one-year related experience and/or training. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Excellent attendance Great organizational, written, and verbal communication skills Effective trouble shooting techniques, analytical ability, and problem-solving skills. Ability to effectively manage and prioritize numerous tasks and responsibilities. Knowledge of Work and Data Base Computer Systems. Ability to manage a project from start to finish. Good oral and written communication skills are necessary. Reading and comprehension skills required. Ability to speak effectively and professionally. Ability to use MS Outlook to effectively communicate via internet/network. Minimum requirement: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply good sense and understanding to carry out instructions furnished in written, oral or diagram form. Ability to know when to request directions as needed. Self-starter to seek answers and solve problems. This will be an hourly position with the hours being 8:30AM-5:00PM EST. Ferno is an equal opportunity employer and that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status. PIc84b23ca6-
Who We Are Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world's technology. What We Offer Salary: $124,000.00 - $171,000.00 Location: Santa Clara,CA You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . As a Software Engineer at Applied Materials, you'll dive deep into ground-breaking technologies-like machine learning and AI-to craft novel software solutions that solve our customers' high-value problems. Our Software Engineers are responsible for designing, prototyping, developing, and debugging software solutions for semiconductor equipment components and devices to ensure quality and functionality. You'll develop software documentation and test procedures, troubleshoot software problems, and communicate with internal customers to understand project requirements. As part of our team, you'll contribute your expertise in intricate systems, deciphering code, and anticipating software behaviors to ensure Applied remains the leader in the semiconductor and display sectors. Applied Materials, Inc. is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible the technology shaping the future. Applied Materials' Common Systems Software Department is searching for an experienced Software Engineer to join our team! Our department develops the software for the control system of our products, which includes the real-time control of devices such as robots, motors, generators, pumps, flow controllers and sensors. Our work also includes creating algorithms to optimize the material deposition and removal on an atomic scale, the design of the user interface, data collection, storage and analysis, machine learning and analytics, remote access and security. Key Responsibilities 1. Design and develops code for complex software projects 2. Troubleshoots a variety of difficult software problems. Designs and implements bug fixes 3. Designs and prototypes the user interface 4. Creates software specifications 5. Creates test plans for simulators, test benches or the lab 6. Develops software documentation 7. Interfaces with internal and external customers for requirement analysis, software troubleshooting and project scheduling Technical Skills • Proficiency and professional experience in C and C++ is required. • In addition, experience in programming in several of the following areas is desired: - Real-time Control - Motion Control - Embedded Programming - Multi-threading - CAN Bus - C#, .NET - Visual Studio - Matlab • Solves problems in moderately difficult to complex situations • Analyzes possible solutions using technical experience, judgment and precedents • Takes a new perspective on existing solutions • Exercises judgment based on the analysis of multiple sources of information Interpersonal Skills • Excellent written and oral communication skills • Works to build consensus Education: Master's Degree with 1 or more years of professional experience, or Bachelor's degree with 3 or more years of professional experience Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: No Relocation Eligible: No The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at , or by calling our HR Direct Help Line at , option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
11/13/2026
Full time
Who We Are Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world's technology. What We Offer Salary: $124,000.00 - $171,000.00 Location: Santa Clara,CA You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . As a Software Engineer at Applied Materials, you'll dive deep into ground-breaking technologies-like machine learning and AI-to craft novel software solutions that solve our customers' high-value problems. Our Software Engineers are responsible for designing, prototyping, developing, and debugging software solutions for semiconductor equipment components and devices to ensure quality and functionality. You'll develop software documentation and test procedures, troubleshoot software problems, and communicate with internal customers to understand project requirements. As part of our team, you'll contribute your expertise in intricate systems, deciphering code, and anticipating software behaviors to ensure Applied remains the leader in the semiconductor and display sectors. Applied Materials, Inc. is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible the technology shaping the future. Applied Materials' Common Systems Software Department is searching for an experienced Software Engineer to join our team! Our department develops the software for the control system of our products, which includes the real-time control of devices such as robots, motors, generators, pumps, flow controllers and sensors. Our work also includes creating algorithms to optimize the material deposition and removal on an atomic scale, the design of the user interface, data collection, storage and analysis, machine learning and analytics, remote access and security. Key Responsibilities 1. Design and develops code for complex software projects 2. Troubleshoots a variety of difficult software problems. Designs and implements bug fixes 3. Designs and prototypes the user interface 4. Creates software specifications 5. Creates test plans for simulators, test benches or the lab 6. Develops software documentation 7. Interfaces with internal and external customers for requirement analysis, software troubleshooting and project scheduling Technical Skills • Proficiency and professional experience in C and C++ is required. • In addition, experience in programming in several of the following areas is desired: - Real-time Control - Motion Control - Embedded Programming - Multi-threading - CAN Bus - C#, .NET - Visual Studio - Matlab • Solves problems in moderately difficult to complex situations • Analyzes possible solutions using technical experience, judgment and precedents • Takes a new perspective on existing solutions • Exercises judgment based on the analysis of multiple sources of information Interpersonal Skills • Excellent written and oral communication skills • Works to build consensus Education: Master's Degree with 1 or more years of professional experience, or Bachelor's degree with 3 or more years of professional experience Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: No Relocation Eligible: No The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at , or by calling our HR Direct Help Line at , option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
Date Posted: 2026-06-15 Country: United States of America Location: US-AZ-TUCSON- E Hermans Rd BLDG 805 Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance Type: DoD Clearance: Secret Security Clearance Status: Ability to obtain INTERIM U.S. government issued security clearance is required prior to start date At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. The Systems Engineering and Test Capabilities (SETC) organization is currently hiring a Senior Systems Engineer, for the Effectors team to join our Tucson, AZ location. SETC is an exciting and challenging environment where you will have the opportunity to design, develop and partner with multi-disciplines to shape innovative solutions for our customers. Join our organization and experience the Systems V engineering life cycle while interfacing with a variety of engineering disciplines, subject matter experts, Chief Engineers, Chief Technologists, the customer, and so many more to ensure we design, integrate, and strengthen our systems to work the first time and every time for our warfighters! As a Senior Systems Engineer - Effectors you will be responsible for technical rigor of requirements documents, including developing/writing requirements, updating existing requirements, coordination of requirement maintenance, across team collaboration, sharing program process knowledge, mentoring engineers, and working with the technical and program leads execute program tasks. Responsibilities include, but are not limited to, requirements management, providing SE oversight during integration and test activities. In this role, you will have the opportunity to work on an effectors project pertinent to the systems lifecycle. This role is on-site at our Tucson, AZ campus. What You Will Do • Update, maintain, and improve requirements and requirements documentation for development and production efforts • Support Design and System Verification testing • Provide SE guidance and support during integration and test efforts • Support system performance analysis, and Integration and Test • Mentor and guide team members, including engagement of Subject Matter Experts (SMEs) • Participate in Failure Investigations • Facilitate knowledge transfer within and across IPTs/CPTs to include Cross • Functional collaboration and coordination • Conduct Trade Studies and present results to customers • Support test equipment software integration and verification for system test Qualifications You Must Have • Typically requires a Bachelor's in Science, Technology, Engineering, or Mathematics (STEM preferred) and a minimum of 5 years of prior engineering experience. • Experience in Systems Engineering in one or more of the following areas: Developing & Refining CONOPS, System Architecture, System Requirement, Requirements Verification Strategies & Plans • Experience with developing system requirements specifications and requirements management processes • Verification and Qualification testing experience Qualifications We Prefer • Masters or PhD in Engineering, Computer Science, Math or Physics • Experience working with multi-disciplinary technical and/or engineering teams • Experience in Systems Engineering on a Missile Program • Experience in the Defense Industry beyond Raytheon • Experience using Agile framework development methods / processes • Experience with Model-Based Systems Engineering and associated tools • SW/FW Verification and Qualification testing experience • Prior experience with foreign military sales • A self-starter who can take on task with limited guidance • Customer focus and collaboration skills • Experience with performance analysis • Experience with DOORS and/or cPDM • Ability to perform trade studies to optimize system performance • Understanding of Systems Engineering Product Development Cycle • Familiarity with system safety, reliability, and configuration management • Experience with Agile, Model-Based Systems Engineering (MBSE), and/or Digital Engineering What We Offer • Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation. • Relocation Eligible - Relocation assistance is available Learn More & Apply Now! • Please consider the following role type definition as you apply for this role. • Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. • This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: • This position is an onsite role - Tucson, AZ: ,-az-location • We Are RTX As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
11/13/2026
Full time
Date Posted: 2026-06-15 Country: United States of America Location: US-AZ-TUCSON- E Hermans Rd BLDG 805 Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance Type: DoD Clearance: Secret Security Clearance Status: Ability to obtain INTERIM U.S. government issued security clearance is required prior to start date At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. The Systems Engineering and Test Capabilities (SETC) organization is currently hiring a Senior Systems Engineer, for the Effectors team to join our Tucson, AZ location. SETC is an exciting and challenging environment where you will have the opportunity to design, develop and partner with multi-disciplines to shape innovative solutions for our customers. Join our organization and experience the Systems V engineering life cycle while interfacing with a variety of engineering disciplines, subject matter experts, Chief Engineers, Chief Technologists, the customer, and so many more to ensure we design, integrate, and strengthen our systems to work the first time and every time for our warfighters! As a Senior Systems Engineer - Effectors you will be responsible for technical rigor of requirements documents, including developing/writing requirements, updating existing requirements, coordination of requirement maintenance, across team collaboration, sharing program process knowledge, mentoring engineers, and working with the technical and program leads execute program tasks. Responsibilities include, but are not limited to, requirements management, providing SE oversight during integration and test activities. In this role, you will have the opportunity to work on an effectors project pertinent to the systems lifecycle. This role is on-site at our Tucson, AZ campus. What You Will Do • Update, maintain, and improve requirements and requirements documentation for development and production efforts • Support Design and System Verification testing • Provide SE guidance and support during integration and test efforts • Support system performance analysis, and Integration and Test • Mentor and guide team members, including engagement of Subject Matter Experts (SMEs) • Participate in Failure Investigations • Facilitate knowledge transfer within and across IPTs/CPTs to include Cross • Functional collaboration and coordination • Conduct Trade Studies and present results to customers • Support test equipment software integration and verification for system test Qualifications You Must Have • Typically requires a Bachelor's in Science, Technology, Engineering, or Mathematics (STEM preferred) and a minimum of 5 years of prior engineering experience. • Experience in Systems Engineering in one or more of the following areas: Developing & Refining CONOPS, System Architecture, System Requirement, Requirements Verification Strategies & Plans • Experience with developing system requirements specifications and requirements management processes • Verification and Qualification testing experience Qualifications We Prefer • Masters or PhD in Engineering, Computer Science, Math or Physics • Experience working with multi-disciplinary technical and/or engineering teams • Experience in Systems Engineering on a Missile Program • Experience in the Defense Industry beyond Raytheon • Experience using Agile framework development methods / processes • Experience with Model-Based Systems Engineering and associated tools • SW/FW Verification and Qualification testing experience • Prior experience with foreign military sales • A self-starter who can take on task with limited guidance • Customer focus and collaboration skills • Experience with performance analysis • Experience with DOORS and/or cPDM • Ability to perform trade studies to optimize system performance • Understanding of Systems Engineering Product Development Cycle • Familiarity with system safety, reliability, and configuration management • Experience with Agile, Model-Based Systems Engineering (MBSE), and/or Digital Engineering What We Offer • Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation. • Relocation Eligible - Relocation assistance is available Learn More & Apply Now! • Please consider the following role type definition as you apply for this role. • Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. • This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: • This position is an onsite role - Tucson, AZ: ,-az-location • We Are RTX As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
Position Summary As a member of the professional staff, contributes a high level of specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Technology, Operations Planning & Support, Sales & Marketing) area to support department and/or function objectives. Generally, works with limited oversight, coordinating and executing operating plans and related operational processes within their department and monitoring the flow of work between their department and others in alignment with broader business objectives, selecting and developing effective administrators and work teams, and collaborating within their organization through reliable systems and processes. Business Context Marriott Vacations Worldwide (MVW) is a leading global vacation company that offers vacation ownership, exchange, rental and resort and property management, along with related businesses, products, and services. The Company has over 120 vacation ownership resorts and approximately 700,000 owner families in a diverse portfolio that includes some of the most iconic vacation ownership brands. The Company also operates exchange networks and membership programs comprised of nearly 3,200 affiliated resorts in over 90 countries and territories, as well as provide management services to other resorts and lodging properties. Global Technology Context The Global Technology (GT) team at Marriott Vacations Worldwide (MVW) is on a multi-year journey to modernize technical and digital products and platforms across all business lines. This role demands a highly motivated mentor with a technical understanding of the range of resort operations technical products in solving complex business challenges. Proven success as a high-level team contributor in executing technical efficiency to support contact center technologies and resort PBX's is required. Job Summary The Infrastructure Wiring Lead Unified Communications is responsible for leading and executing assigned processes, standards, and technology activities in support of ensuring the Company's strategic direction related to Structured wiring projects at Resorts. This role serves as a senior technical subject matter expert for structured wiring and related unified communications infrastructure. The position collaborates with strategic vendors and business partners to understand business requirements by leading the development, refinement, and meeting all SLAs as required within this area of responsibility. This critical role reports directly to the Director of Unified Communications while working closely with Architecture & Construction, other IT disciplines, IT Security and Controls, Internal Audit, Asset Management, Procurement, and other groups as identified to ensure compliance with set requirements. Working Relationships Global Technology Teams and Leadership Regional and Site Leadership Corporate Leadership Vendor/Suppliers Global Technology Services Resort End User Support Teams Resort Operations Business Leaders Expected Contributions Works with the Architecture and Design team to coordinate and lead low voltage structured wiring projects, manage goals and priorities, resolves conflicting direction and serve as a key senior technical contributor for the A&C team on a day-to-day basis. Partners with internal business partners, vendors, and fellow teammates for supplier outcomes to ensure alignment and achievement of goals and objectives as they relate to the Structured Wiring scope. Leads and executes team and company standards and direction to exceed expectations for Corporate, Contact Center, and Structured Wiring. Responsible for proactively identifying and resolving moderate to complex technical and operational issues by working closely with GT Partners, Vendors, Suppliers, and Business Leaders. Works closely with A&C and Business Leadership, GT Leadership, IT Security and Controls, Information Security, Business Leaders and other stakeholders to define requirements and develop new features & functionality to optimize business processes. Leads the implementation of test strategies and manages related testing processes by introducing progressive testing concepts that focus on efficiency without sacrificing quality. Manages defect detection, documentation, escalation, and "confirmation of resolution" processes, ensuring that a standard approach is being followed throughout the larger Global Technology Team and that proper tooling and reporting mechanisms are in place. Leads refining repeatable and continually improving processes. Mature the team's capabilities by introducing progressive concepts that focus on efficiency but sacrifice nothing on quality. Encourage a sense of accountability across the organization to foster a culture that "owns" all misses and uses them to drive future process improvements. Coordinates with internal and external resources to lead project activities and support the delivery of high-quality projects within time and budget. Manage vendor relationships and technology road maps, evaluate new technologies for compatibility and security compliance, contribute to endpoint lifecycle management discipline for timely delivery of new services. Manages activities surrounding change management as needed to complete projects, including coordination of stakeholders, documentation of impacts, and communication of technical requirements. Assists, mentors and provides technical guidance to less senior associates in achieving business results by: Identifying opportunities to enhance the effectiveness of business processes. Providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution. Provides input into department operating plans contributing recommendations that improve delivery, quality, scalability, and service outcome. Recognizing and celebrating team successes. Works closely with enterprise business leaders and technology partners to gain support for the program vision and influence adoption. Research new and innovative solutions and stays informed of industry best practices to promote efficiencies and increased maturity of Structured Wiring at resorts. Proactively engages with business and provides proactive updates to leadership on open activities or escalations. Candidate Profile Education: BS/MS Degree in Engineering, Computer Science, or equivalent work experience related to Structured Wiring noted previously. Certifications Preferred: Relevant certifications in Network+, project management, or relevant technologies ITIL Foundation certification (or higher) a plus, Project Management certification desirable OSHA Certification Experience Summary: At least 7 years of Telephony, Networking, and low voltage cabling At least 3 years project coordination Required Experience Project coordination and leadership Networking working knowledge WIFI functionality working knowledge Internet service provider working knowledge Telephony working knowledge Low voltage wiring working knowledge MS Office Suite i.e. Visio, Excel, Power Point Preferred Experience Project management Network Engineering Telephony Engineering Structure cable installation, code and compliance experience Structure cable testing protocols Skills/Attributes Advance analytical and strategic thinking Ability to read and understand blueprints Strong understanding of building codes, fire regulations, and industry guidelines such ANSI/TIA standards Ability to manage quality Assurance through final walkthroughs and audits to guarantee all cable terminations, racks, and pathways meet quality specifications High Level knowledge of Networking, Resort Telephony systems and dependencies, along with a working knowledge of low voltage cabling Deep understanding of copper (Cat5e, Cat6, Cat6a) and fiber optic cabling standards Project Management Skills Prior experience participating in a team of Telephony, Networking and low voltage wiring with a track record of successfully validating and delivering high-quality products Interpersonal communication skills-ability to convey clear and concise information Able to work at a fast pace and encourage others to do so as well Highly self-motivated, requiring minimal oversight, and detail oriented with the ability to effectively prioritize and execute tasks and initiatives Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
11/13/2026
Full time
Position Summary As a member of the professional staff, contributes a high level of specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Technology, Operations Planning & Support, Sales & Marketing) area to support department and/or function objectives. Generally, works with limited oversight, coordinating and executing operating plans and related operational processes within their department and monitoring the flow of work between their department and others in alignment with broader business objectives, selecting and developing effective administrators and work teams, and collaborating within their organization through reliable systems and processes. Business Context Marriott Vacations Worldwide (MVW) is a leading global vacation company that offers vacation ownership, exchange, rental and resort and property management, along with related businesses, products, and services. The Company has over 120 vacation ownership resorts and approximately 700,000 owner families in a diverse portfolio that includes some of the most iconic vacation ownership brands. The Company also operates exchange networks and membership programs comprised of nearly 3,200 affiliated resorts in over 90 countries and territories, as well as provide management services to other resorts and lodging properties. Global Technology Context The Global Technology (GT) team at Marriott Vacations Worldwide (MVW) is on a multi-year journey to modernize technical and digital products and platforms across all business lines. This role demands a highly motivated mentor with a technical understanding of the range of resort operations technical products in solving complex business challenges. Proven success as a high-level team contributor in executing technical efficiency to support contact center technologies and resort PBX's is required. Job Summary The Infrastructure Wiring Lead Unified Communications is responsible for leading and executing assigned processes, standards, and technology activities in support of ensuring the Company's strategic direction related to Structured wiring projects at Resorts. This role serves as a senior technical subject matter expert for structured wiring and related unified communications infrastructure. The position collaborates with strategic vendors and business partners to understand business requirements by leading the development, refinement, and meeting all SLAs as required within this area of responsibility. This critical role reports directly to the Director of Unified Communications while working closely with Architecture & Construction, other IT disciplines, IT Security and Controls, Internal Audit, Asset Management, Procurement, and other groups as identified to ensure compliance with set requirements. Working Relationships Global Technology Teams and Leadership Regional and Site Leadership Corporate Leadership Vendor/Suppliers Global Technology Services Resort End User Support Teams Resort Operations Business Leaders Expected Contributions Works with the Architecture and Design team to coordinate and lead low voltage structured wiring projects, manage goals and priorities, resolves conflicting direction and serve as a key senior technical contributor for the A&C team on a day-to-day basis. Partners with internal business partners, vendors, and fellow teammates for supplier outcomes to ensure alignment and achievement of goals and objectives as they relate to the Structured Wiring scope. Leads and executes team and company standards and direction to exceed expectations for Corporate, Contact Center, and Structured Wiring. Responsible for proactively identifying and resolving moderate to complex technical and operational issues by working closely with GT Partners, Vendors, Suppliers, and Business Leaders. Works closely with A&C and Business Leadership, GT Leadership, IT Security and Controls, Information Security, Business Leaders and other stakeholders to define requirements and develop new features & functionality to optimize business processes. Leads the implementation of test strategies and manages related testing processes by introducing progressive testing concepts that focus on efficiency without sacrificing quality. Manages defect detection, documentation, escalation, and "confirmation of resolution" processes, ensuring that a standard approach is being followed throughout the larger Global Technology Team and that proper tooling and reporting mechanisms are in place. Leads refining repeatable and continually improving processes. Mature the team's capabilities by introducing progressive concepts that focus on efficiency but sacrifice nothing on quality. Encourage a sense of accountability across the organization to foster a culture that "owns" all misses and uses them to drive future process improvements. Coordinates with internal and external resources to lead project activities and support the delivery of high-quality projects within time and budget. Manage vendor relationships and technology road maps, evaluate new technologies for compatibility and security compliance, contribute to endpoint lifecycle management discipline for timely delivery of new services. Manages activities surrounding change management as needed to complete projects, including coordination of stakeholders, documentation of impacts, and communication of technical requirements. Assists, mentors and provides technical guidance to less senior associates in achieving business results by: Identifying opportunities to enhance the effectiveness of business processes. Providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution. Provides input into department operating plans contributing recommendations that improve delivery, quality, scalability, and service outcome. Recognizing and celebrating team successes. Works closely with enterprise business leaders and technology partners to gain support for the program vision and influence adoption. Research new and innovative solutions and stays informed of industry best practices to promote efficiencies and increased maturity of Structured Wiring at resorts. Proactively engages with business and provides proactive updates to leadership on open activities or escalations. Candidate Profile Education: BS/MS Degree in Engineering, Computer Science, or equivalent work experience related to Structured Wiring noted previously. Certifications Preferred: Relevant certifications in Network+, project management, or relevant technologies ITIL Foundation certification (or higher) a plus, Project Management certification desirable OSHA Certification Experience Summary: At least 7 years of Telephony, Networking, and low voltage cabling At least 3 years project coordination Required Experience Project coordination and leadership Networking working knowledge WIFI functionality working knowledge Internet service provider working knowledge Telephony working knowledge Low voltage wiring working knowledge MS Office Suite i.e. Visio, Excel, Power Point Preferred Experience Project management Network Engineering Telephony Engineering Structure cable installation, code and compliance experience Structure cable testing protocols Skills/Attributes Advance analytical and strategic thinking Ability to read and understand blueprints Strong understanding of building codes, fire regulations, and industry guidelines such ANSI/TIA standards Ability to manage quality Assurance through final walkthroughs and audits to guarantee all cable terminations, racks, and pathways meet quality specifications High Level knowledge of Networking, Resort Telephony systems and dependencies, along with a working knowledge of low voltage cabling Deep understanding of copper (Cat5e, Cat6, Cat6a) and fiber optic cabling standards Project Management Skills Prior experience participating in a team of Telephony, Networking and low voltage wiring with a track record of successfully validating and delivering high-quality products Interpersonal communication skills-ability to convey clear and concise information Able to work at a fast pace and encourage others to do so as well Highly self-motivated, requiring minimal oversight, and detail oriented with the ability to effectively prioritize and execute tasks and initiatives Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Introduction At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'll have the tools and opportunities to advance your career while creating software that changes the world. Your Role and Responsibilities About the Role: Confluent Cloud delivers a complete end-to-end streaming experience via a Software as a Service (SaaS) model. To deliver a simple, understandable, and scalable product experience requires abstracting the complex interactions of underlying cloud infrastructure, networking, storage, and compute powering a stateful distributed system. As a Senior Product Manager on the Cloud Networking Product team, you'll contribute to the mission of making connectivity to and from Confluent Cloud reliable, scalable, secure, cost efficient and simple to use so that users can focus on building streaming applications instead of managing infrastructure. Cloud networking with focus on private networking is an enabler for all services offered on Confluent Cloud and is a strategic investment area for Confluent with the potential to impact the company's top and bottom lines. You'll be responsible for the success of major product initiatives, from initial conception to execution and launch. You'll become the trusted resource for your product, making sure that the engineering, design, sales, and marketing have what they need to make the right tradeoffs, build the right product, and grow it successfully in the market. What You Will Do: Understand our users: Conduct interviews and analyze data to define personas, user journeys, and key jobs to be done. Drive crucial aspects of Confluent Cloud Network Roadmap supporting Confluent Cloud services like Kafka, Flink, Connectors, Data Governance, etc with a heavy focus on user experience and cost efficiency. Define flexible interfaces powering API, CLI and Terraform, data models, and processes and launch a variety of new network options and rapidly iterate on existing ones Be responsible for the whole lifecycle: Drive multi-team, cross-functional initiatives from conception through initial delivery and ongoing iteration after launch. Close the loop: Define quantitative and qualitative targets, measure performance against them, share results with stakeholders, and incorporate those learnings into the product. Manage complexity: Deliver value while handling the surprises and challenges of a quickly evolving product, ambitious partnership targets, and a rapidly growing organization. Required Skills 5+ years of experience as a Product Manager with focus on cloud technologies. Experience building and supporting enterprise-grade products as a product manager, engineer or solutions architect. Experience building, writing, maintaining and defending a clear product roadmap and backlog backed by user stories and customer research. Excellent analytical, communication & collaboration skills. Ability to build relationships with co-workers and customers located around the world. Demonstrated ability to drive business outcomes through product changes. Preferred Skills 6+ years of experience in Networking in a PM or technical role Experience with enabling AWS/Azure/GCP private networking features such as Private Link, VPC Peering, Transit Gateway, etc for a SaaS product. Experience with Envoy, Service Mesh, DNS and Kubernetes Networking. Experience with network traffic metering and billing. Domain expertise in networking technologies combined with Product Management experience. An MBA degree is a plus. Additional Details (US) IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences We consider qualified applicants with criminal histories, consistent with applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. Compensation, Benefits and Work Authorization The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
11/13/2026
Full time
Introduction At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'll have the tools and opportunities to advance your career while creating software that changes the world. Your Role and Responsibilities About the Role: Confluent Cloud delivers a complete end-to-end streaming experience via a Software as a Service (SaaS) model. To deliver a simple, understandable, and scalable product experience requires abstracting the complex interactions of underlying cloud infrastructure, networking, storage, and compute powering a stateful distributed system. As a Senior Product Manager on the Cloud Networking Product team, you'll contribute to the mission of making connectivity to and from Confluent Cloud reliable, scalable, secure, cost efficient and simple to use so that users can focus on building streaming applications instead of managing infrastructure. Cloud networking with focus on private networking is an enabler for all services offered on Confluent Cloud and is a strategic investment area for Confluent with the potential to impact the company's top and bottom lines. You'll be responsible for the success of major product initiatives, from initial conception to execution and launch. You'll become the trusted resource for your product, making sure that the engineering, design, sales, and marketing have what they need to make the right tradeoffs, build the right product, and grow it successfully in the market. What You Will Do: Understand our users: Conduct interviews and analyze data to define personas, user journeys, and key jobs to be done. Drive crucial aspects of Confluent Cloud Network Roadmap supporting Confluent Cloud services like Kafka, Flink, Connectors, Data Governance, etc with a heavy focus on user experience and cost efficiency. Define flexible interfaces powering API, CLI and Terraform, data models, and processes and launch a variety of new network options and rapidly iterate on existing ones Be responsible for the whole lifecycle: Drive multi-team, cross-functional initiatives from conception through initial delivery and ongoing iteration after launch. Close the loop: Define quantitative and qualitative targets, measure performance against them, share results with stakeholders, and incorporate those learnings into the product. Manage complexity: Deliver value while handling the surprises and challenges of a quickly evolving product, ambitious partnership targets, and a rapidly growing organization. Required Skills 5+ years of experience as a Product Manager with focus on cloud technologies. Experience building and supporting enterprise-grade products as a product manager, engineer or solutions architect. Experience building, writing, maintaining and defending a clear product roadmap and backlog backed by user stories and customer research. Excellent analytical, communication & collaboration skills. Ability to build relationships with co-workers and customers located around the world. Demonstrated ability to drive business outcomes through product changes. Preferred Skills 6+ years of experience in Networking in a PM or technical role Experience with enabling AWS/Azure/GCP private networking features such as Private Link, VPC Peering, Transit Gateway, etc for a SaaS product. Experience with Envoy, Service Mesh, DNS and Kubernetes Networking. Experience with network traffic metering and billing. Domain expertise in networking technologies combined with Product Management experience. An MBA degree is a plus. Additional Details (US) IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences We consider qualified applicants with criminal histories, consistent with applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. Compensation, Benefits and Work Authorization The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
Introduction At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'll have the tools and opportunities to advance your career while creating software that changes the world. Your Role and Responsibilities About the Role: Confluent Cloud delivers a complete end-to-end streaming experience via a Software as a Service (SaaS) model. To deliver a simple, understandable, and scalable product experience requires abstracting the complex interactions of underlying cloud infrastructure, networking, storage, and compute powering a stateful distributed system. As a Senior Product Manager on the Cloud Networking Product team, you'll contribute to the mission of making connectivity to and from Confluent Cloud reliable, scalable, secure, cost efficient and simple to use so that users can focus on building streaming applications instead of managing infrastructure. Cloud networking with focus on private networking is an enabler for all services offered on Confluent Cloud and is a strategic investment area for Confluent with the potential to impact the company's top and bottom lines. You'll be responsible for the success of major product initiatives, from initial conception to execution and launch. You'll become the trusted resource for your product, making sure that the engineering, design, sales, and marketing have what they need to make the right tradeoffs, build the right product, and grow it successfully in the market. What You Will Do: Understand our users: Conduct interviews and analyze data to define personas, user journeys, and key jobs to be done. Drive crucial aspects of Confluent Cloud Network Roadmap supporting Confluent Cloud services like Kafka, Flink, Connectors, Data Governance, etc with a heavy focus on user experience and cost efficiency. Define flexible interfaces powering API, CLI and Terraform, data models, and processes and launch a variety of new network options and rapidly iterate on existing ones Be responsible for the whole lifecycle: Drive multi-team, cross-functional initiatives from conception through initial delivery and ongoing iteration after launch. Close the loop: Define quantitative and qualitative targets, measure performance against them, share results with stakeholders, and incorporate those learnings into the product. Manage complexity: Deliver value while handling the surprises and challenges of a quickly evolving product, ambitious partnership targets, and a rapidly growing organization. Required Skills 5+ years of experience as a Product Manager with focus on cloud technologies. Experience building and supporting enterprise-grade products as a product manager, engineer or solutions architect. Experience building, writing, maintaining and defending a clear product roadmap and backlog backed by user stories and customer research. Excellent analytical, communication & collaboration skills. Ability to build relationships with co-workers and customers located around the world. Demonstrated ability to drive business outcomes through product changes. Preferred Skills 6+ years of experience in Networking in a PM or technical role Experience with enabling AWS/Azure/GCP private networking features such as Private Link, VPC Peering, Transit Gateway, etc for a SaaS product. Experience with Envoy, Service Mesh, DNS and Kubernetes Networking. Experience with network traffic metering and billing. Domain expertise in networking technologies combined with Product Management experience. An MBA degree is a plus. Additional Details (US) IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences We consider qualified applicants with criminal histories, consistent with applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. Compensation, Benefits and Work Authorization The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
11/13/2026
Full time
Introduction At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'll have the tools and opportunities to advance your career while creating software that changes the world. Your Role and Responsibilities About the Role: Confluent Cloud delivers a complete end-to-end streaming experience via a Software as a Service (SaaS) model. To deliver a simple, understandable, and scalable product experience requires abstracting the complex interactions of underlying cloud infrastructure, networking, storage, and compute powering a stateful distributed system. As a Senior Product Manager on the Cloud Networking Product team, you'll contribute to the mission of making connectivity to and from Confluent Cloud reliable, scalable, secure, cost efficient and simple to use so that users can focus on building streaming applications instead of managing infrastructure. Cloud networking with focus on private networking is an enabler for all services offered on Confluent Cloud and is a strategic investment area for Confluent with the potential to impact the company's top and bottom lines. You'll be responsible for the success of major product initiatives, from initial conception to execution and launch. You'll become the trusted resource for your product, making sure that the engineering, design, sales, and marketing have what they need to make the right tradeoffs, build the right product, and grow it successfully in the market. What You Will Do: Understand our users: Conduct interviews and analyze data to define personas, user journeys, and key jobs to be done. Drive crucial aspects of Confluent Cloud Network Roadmap supporting Confluent Cloud services like Kafka, Flink, Connectors, Data Governance, etc with a heavy focus on user experience and cost efficiency. Define flexible interfaces powering API, CLI and Terraform, data models, and processes and launch a variety of new network options and rapidly iterate on existing ones Be responsible for the whole lifecycle: Drive multi-team, cross-functional initiatives from conception through initial delivery and ongoing iteration after launch. Close the loop: Define quantitative and qualitative targets, measure performance against them, share results with stakeholders, and incorporate those learnings into the product. Manage complexity: Deliver value while handling the surprises and challenges of a quickly evolving product, ambitious partnership targets, and a rapidly growing organization. Required Skills 5+ years of experience as a Product Manager with focus on cloud technologies. Experience building and supporting enterprise-grade products as a product manager, engineer or solutions architect. Experience building, writing, maintaining and defending a clear product roadmap and backlog backed by user stories and customer research. Excellent analytical, communication & collaboration skills. Ability to build relationships with co-workers and customers located around the world. Demonstrated ability to drive business outcomes through product changes. Preferred Skills 6+ years of experience in Networking in a PM or technical role Experience with enabling AWS/Azure/GCP private networking features such as Private Link, VPC Peering, Transit Gateway, etc for a SaaS product. Experience with Envoy, Service Mesh, DNS and Kubernetes Networking. Experience with network traffic metering and billing. Domain expertise in networking technologies combined with Product Management experience. An MBA degree is a plus. Additional Details (US) IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences We consider qualified applicants with criminal histories, consistent with applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. Compensation, Benefits and Work Authorization The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
This job is with S&P Global, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the Role: Grade Level (for internal use): 15 The Team: Enterprise Technology & Platforms delivers cross-enterprise technology products, services, and capabilities to S&P Global's organizations and employees worldwide. The Developer Experience and Product Enablement function will own and evolve the enterprise product and software development lifecycle toolchain - the agentic PDLC - bringing together platforms, governance, support, productivity insights, and AI-native product management and engineering capabilities. It spans the full path from discovery and customer insight through definition, design, build, release, and in-market measurement, treating product management and engineering as one connected system rather than two adjacent toolsets. The team will operate as an enterprise hub, partnering closely with divisional CTO and product organizations and embedded practitioners to preserve business context while creating a consistent, scalable experience for both builders and the product leaders who direct them. Responsibilities and Impact: Approximately 10,000 developers across S&P Global build software on a common toolchain, and the product managers, designers, and analysts who decide what gets built work alongside them on a second, largely disconnected one. This role owns both and joins them. That toolchain is critical infrastructure for product discovery, software delivery, engineering productivity, security, resilience, and AI-native development. The role will reduce fragmentation and duplication, close the handoff gaps between product intent and shipped software, strengthen governance and support, and make developer and product experience a measurable strategic capability. Set the enterprise Developer Experience and Product Enablement strategy, product vision, roadmap, operating model, and investment priorities in partnership with the CIO leadership team, divisional CTOs, divisional heads of product, and other senior technology and product leaders. Own the full lifecycle of enterprise software development platforms and tools, including source code management, code collaboration, CI/CD, build engineering, developer environments, code quality and scanning, cloud development infrastructure, and related integrations. Own the full lifecycle of enterprise product management platforms and tools, including customer and market research repositories, idea intake and opportunity assessment, roadmapping and portfolio planning, requirements and specification authoring, design and prototyping, work management and backlog tooling, experimentation and feature management, product analytics, and voice-of-customer and feedback aggregation. Connect the two halves into a single agentic PDLC, establishing the traceable thread from customer insight to opportunity, specification, design, commit, release, and in-market outcome, so that product intent, engineering work, and measured impact reconcile in one system of record rather than in status decks. Manage the toolchain as a coherent portfolio of enterprise products, with clear customer outcomes, service levels, adoption goals, cost transparency, platform health measures, and accountable product ownership. Build a trusted partnership model with divisional CTOs, heads of product, executive sponsors, and embedded divisional practitioners to align enterprise standards with business-specific product and engineering requirements. Lead the consolidation of fragmented tooling, resources, licenses, support processes, and automation across both the product and engineering estates, reducing duplication while managing transitions without disrupting delivery. Establish a scalable support and self-service ecosystem for developers and product teams, including developer and product portals, template and artifact libraries, knowledge management, onboarding, access and license management, AI-assisted triage, and expert escalation. Own advocacy and community across both disciplines, including communities of practice, technical and product evangelism, onboarding and enablement content, craft standards for specifications and discovery practice, change communications, and structured feedback loops that earn adoption rather than mandate it. Own the innersource ecosystem, applying open-source working practice to proprietary code so that shared libraries, contribution standards, maintainer stewardship, and IP guardrails make reuse across divisions the default rather than the exception. Define and govern the enterprise approach to AI-native and agentic product development and software engineering, including approved tools, guardrails, model and data access, reusable agent workflows spanning research synthesis, specification drafting, prototype generation, code generation, and release readiness, platform integrations, experimentation, and responsible adoption. Create an enterprise measurement system for product and developer productivity and experience, including DORA metrics, cycle time from idea to release, adoption and utilization measures, tool ROI, practitioner sentiment, friction mapping, product outcome and experimentation results, and executive reporting. Build and lead a high-performing global organization across platform engineering, product management, product operations, design and research enablement, developer support, data and analytics, and forward-deployed AI engineering, with clear accountability and a strong talent strategy. Maintain strong operational rigor, security, resilience, financial management, vendor governance, and continuous improvement across the enterprise toolchain. Compensation/Benefits Information: S&P Global states that the anticipated base salary range for this position is $220,000 to $350,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here . What We're Looking For: Basic Required Qualifications: A proven enterprise technology leader who has previously built, transformed, and operated a large-scale Developer Experience, developer platform, DevSecOps, or software engineering enablement function. Minimum of 15 years of progressive technology leadership experience, including responsibility for globally scaled engineering platforms, products, or shared services. Has held enterprise decision rights over tooling used by teams outside their own reporting line, with examples of contested standardization decisions reached alongside divisional CTOs and the trade-offs accepted on risk, cost, and developer experience. Direct ownership of modern product and software development lifecycle platforms in production, including design, source control, CI/CD, building systems, artifact management, developer environments, cloud development infrastructure, application security tooling, and platform integrations. Has owned a platform product roadmap with developers as the customer, including at least one decision to retire or deprioritize a tool that still had an installed user base. Has consolidated overlapping toolchains across multiple business units, and can speak to what was retired, what was recovered in licenses and effort, and how migrations were sequenced without interrupting delivery. Has rolled out AI-assisted development tooling to a developer population at scale, with measured adoption to show for it and defensible answers on guardrails, intellectual property, and model access. Has hired, built, and led a globally distributed organization spanning platform engineering, product management, developer support, and analytics. Excellent executive communication and stakeholder management skills, including the ability to translate technical complexity into clear business decisions, trade-offs, and measurable outcomes. Undergraduate degree required; advanced degree or equivalent relevant experience preferred. Additional Preferred Qualifications: Experience operating developer platforms in a highly regulated, security-conscious, or financial services environment. Experience designing hub-and-spoke operating models that combine enterprise platform ownership with embedded divisional engineering expertise. Has stood up a developer productivity measurement program - DORA metrics, developer sentiment research, adoption and cost data - and used its findings to change a roadmap or investment decision. Experience with enterprise platforms and integrations such as GitHub, Jira, Azure DevOps, Figma, Playwright, CI/CD systems, artifact repositories, developer portals, and API or model context protocol integration layers. Track record of using automation, self-service, data, and AI to improve developer experience and scale support without compromising quality or control. Actively maintains an external view of engineering platform and AI-assisted development practice - through vendor and peer networks, industry forums, or open-source and community participation. . click apply for full job details
11/13/2026
Full time
This job is with S&P Global, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the Role: Grade Level (for internal use): 15 The Team: Enterprise Technology & Platforms delivers cross-enterprise technology products, services, and capabilities to S&P Global's organizations and employees worldwide. The Developer Experience and Product Enablement function will own and evolve the enterprise product and software development lifecycle toolchain - the agentic PDLC - bringing together platforms, governance, support, productivity insights, and AI-native product management and engineering capabilities. It spans the full path from discovery and customer insight through definition, design, build, release, and in-market measurement, treating product management and engineering as one connected system rather than two adjacent toolsets. The team will operate as an enterprise hub, partnering closely with divisional CTO and product organizations and embedded practitioners to preserve business context while creating a consistent, scalable experience for both builders and the product leaders who direct them. Responsibilities and Impact: Approximately 10,000 developers across S&P Global build software on a common toolchain, and the product managers, designers, and analysts who decide what gets built work alongside them on a second, largely disconnected one. This role owns both and joins them. That toolchain is critical infrastructure for product discovery, software delivery, engineering productivity, security, resilience, and AI-native development. The role will reduce fragmentation and duplication, close the handoff gaps between product intent and shipped software, strengthen governance and support, and make developer and product experience a measurable strategic capability. Set the enterprise Developer Experience and Product Enablement strategy, product vision, roadmap, operating model, and investment priorities in partnership with the CIO leadership team, divisional CTOs, divisional heads of product, and other senior technology and product leaders. Own the full lifecycle of enterprise software development platforms and tools, including source code management, code collaboration, CI/CD, build engineering, developer environments, code quality and scanning, cloud development infrastructure, and related integrations. Own the full lifecycle of enterprise product management platforms and tools, including customer and market research repositories, idea intake and opportunity assessment, roadmapping and portfolio planning, requirements and specification authoring, design and prototyping, work management and backlog tooling, experimentation and feature management, product analytics, and voice-of-customer and feedback aggregation. Connect the two halves into a single agentic PDLC, establishing the traceable thread from customer insight to opportunity, specification, design, commit, release, and in-market outcome, so that product intent, engineering work, and measured impact reconcile in one system of record rather than in status decks. Manage the toolchain as a coherent portfolio of enterprise products, with clear customer outcomes, service levels, adoption goals, cost transparency, platform health measures, and accountable product ownership. Build a trusted partnership model with divisional CTOs, heads of product, executive sponsors, and embedded divisional practitioners to align enterprise standards with business-specific product and engineering requirements. Lead the consolidation of fragmented tooling, resources, licenses, support processes, and automation across both the product and engineering estates, reducing duplication while managing transitions without disrupting delivery. Establish a scalable support and self-service ecosystem for developers and product teams, including developer and product portals, template and artifact libraries, knowledge management, onboarding, access and license management, AI-assisted triage, and expert escalation. Own advocacy and community across both disciplines, including communities of practice, technical and product evangelism, onboarding and enablement content, craft standards for specifications and discovery practice, change communications, and structured feedback loops that earn adoption rather than mandate it. Own the innersource ecosystem, applying open-source working practice to proprietary code so that shared libraries, contribution standards, maintainer stewardship, and IP guardrails make reuse across divisions the default rather than the exception. Define and govern the enterprise approach to AI-native and agentic product development and software engineering, including approved tools, guardrails, model and data access, reusable agent workflows spanning research synthesis, specification drafting, prototype generation, code generation, and release readiness, platform integrations, experimentation, and responsible adoption. Create an enterprise measurement system for product and developer productivity and experience, including DORA metrics, cycle time from idea to release, adoption and utilization measures, tool ROI, practitioner sentiment, friction mapping, product outcome and experimentation results, and executive reporting. Build and lead a high-performing global organization across platform engineering, product management, product operations, design and research enablement, developer support, data and analytics, and forward-deployed AI engineering, with clear accountability and a strong talent strategy. Maintain strong operational rigor, security, resilience, financial management, vendor governance, and continuous improvement across the enterprise toolchain. Compensation/Benefits Information: S&P Global states that the anticipated base salary range for this position is $220,000 to $350,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here . What We're Looking For: Basic Required Qualifications: A proven enterprise technology leader who has previously built, transformed, and operated a large-scale Developer Experience, developer platform, DevSecOps, or software engineering enablement function. Minimum of 15 years of progressive technology leadership experience, including responsibility for globally scaled engineering platforms, products, or shared services. Has held enterprise decision rights over tooling used by teams outside their own reporting line, with examples of contested standardization decisions reached alongside divisional CTOs and the trade-offs accepted on risk, cost, and developer experience. Direct ownership of modern product and software development lifecycle platforms in production, including design, source control, CI/CD, building systems, artifact management, developer environments, cloud development infrastructure, application security tooling, and platform integrations. Has owned a platform product roadmap with developers as the customer, including at least one decision to retire or deprioritize a tool that still had an installed user base. Has consolidated overlapping toolchains across multiple business units, and can speak to what was retired, what was recovered in licenses and effort, and how migrations were sequenced without interrupting delivery. Has rolled out AI-assisted development tooling to a developer population at scale, with measured adoption to show for it and defensible answers on guardrails, intellectual property, and model access. Has hired, built, and led a globally distributed organization spanning platform engineering, product management, developer support, and analytics. Excellent executive communication and stakeholder management skills, including the ability to translate technical complexity into clear business decisions, trade-offs, and measurable outcomes. Undergraduate degree required; advanced degree or equivalent relevant experience preferred. Additional Preferred Qualifications: Experience operating developer platforms in a highly regulated, security-conscious, or financial services environment. Experience designing hub-and-spoke operating models that combine enterprise platform ownership with embedded divisional engineering expertise. Has stood up a developer productivity measurement program - DORA metrics, developer sentiment research, adoption and cost data - and used its findings to change a roadmap or investment decision. Experience with enterprise platforms and integrations such as GitHub, Jira, Azure DevOps, Figma, Playwright, CI/CD systems, artifact repositories, developer portals, and API or model context protocol integration layers. Track record of using automation, self-service, data, and AI to improve developer experience and scale support without compromising quality or control. Actively maintains an external view of engineering platform and AI-assisted development practice - through vendor and peer networks, industry forums, or open-source and community participation. . click apply for full job details
This job is with HP, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Technical Support Engineer Description - HP's Digital Solutions team is looking for a USA based technical support engineer to join the team to help customers support HP's software solutions with a focus on DEX and endpoint security solutions. The Technical Support Engineer interacts with our customers and takes ownership of technical issues through resolution, using a variety of tools, resources, and expertise. Our ideal candidate will have a passion for customer satisfaction and excellent technical and time management skills. You'll work within a team but will also need to work through hard problems independently and have a self-motivated enthusiasm for continuous learning. You will also act as a bridge between customers and global engineering teams, ensuring clear communication and efficient resolution. The role plays a crucial role in building technical solutions to help other developers/engineers deliver faster with modern software and application development tools. The role is responsible for technical need analysis and project management. The role builds & maintains relationships with stakeholders across different departments and provide guidance & coaching to new employees in executing their tasks/responsibilities. Responsibilities Provide advanced technical support to HP's customers and collaborate with global teams in English. Act as a primary technical contact for customers in USA, ensuring high-quality communication and customer satisfaction. Communicate technical issues, requirements, and resolutions between customers and global engineering teams. Work closely with customers to understand their environments and troubleshoot technical issues effectively. Ensure all tickets have complete diagnostics, logs, and reproduction steps before escalation. Collaborate with product and engineering teams to resolve complex issues. Participate in on-call rotation for critical issues. Create documentation, knowledge base articles, and troubleshooting guides. Drive continuous improvement in support processes and customer experience. Fulfil incoming incidents, requests, and escalations, assisting customers and stakeholders in a courteous and professional manner. Assess, analyse and make technical recommendations to improve customer supported SaaS/Cloud platforms. Follow support and business processes accurately with attention to detail. Proactively look for opportunities to improve the efficiency and quality of our services Serve as an HP subject matter expert, educating customers on best practices. Communicate with customers and stake holders via e-mail, ticket systems and remote conference calls. Required Skills & Experience Professional proficiency in English. 5+ years of experience in technical support or similar roles. Customer-centric mindset with excellent communication skills. Experience supporting and configuring Microsoft Windows endpoints. Experience with endpoint management solutions such as Intune and SCCM. Good understanding of networking protocols with focus on endpoints communicating through firewalls/proxy servers. Strong analytical and troubleshooting skills. Preferred Qualifications Experience with Digital Employee Experience (DEX) tools such as Nexthink, Omnissa, Tanium, ControlUp. Knowledge of ITSM tools (Salesforce, ServiceNow, Jira, etc.). Experience working in global support environments. Education Bachelor's degree in Computer Science, related field, or equivalent experience. Salary The pay range for this role is $73,800 to $113,650 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 11 paid holidays Additional flexible paid vacation and sick leave ( US benefits overview ) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Job - Services Schedule - Full time Shift - No shift premium (United States of America) Travel - No Relocation - Yes Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: " Know Your Rights: Workplace Discrimination is Illegal "
11/13/2026
Full time
This job is with HP, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Technical Support Engineer Description - HP's Digital Solutions team is looking for a USA based technical support engineer to join the team to help customers support HP's software solutions with a focus on DEX and endpoint security solutions. The Technical Support Engineer interacts with our customers and takes ownership of technical issues through resolution, using a variety of tools, resources, and expertise. Our ideal candidate will have a passion for customer satisfaction and excellent technical and time management skills. You'll work within a team but will also need to work through hard problems independently and have a self-motivated enthusiasm for continuous learning. You will also act as a bridge between customers and global engineering teams, ensuring clear communication and efficient resolution. The role plays a crucial role in building technical solutions to help other developers/engineers deliver faster with modern software and application development tools. The role is responsible for technical need analysis and project management. The role builds & maintains relationships with stakeholders across different departments and provide guidance & coaching to new employees in executing their tasks/responsibilities. Responsibilities Provide advanced technical support to HP's customers and collaborate with global teams in English. Act as a primary technical contact for customers in USA, ensuring high-quality communication and customer satisfaction. Communicate technical issues, requirements, and resolutions between customers and global engineering teams. Work closely with customers to understand their environments and troubleshoot technical issues effectively. Ensure all tickets have complete diagnostics, logs, and reproduction steps before escalation. Collaborate with product and engineering teams to resolve complex issues. Participate in on-call rotation for critical issues. Create documentation, knowledge base articles, and troubleshooting guides. Drive continuous improvement in support processes and customer experience. Fulfil incoming incidents, requests, and escalations, assisting customers and stakeholders in a courteous and professional manner. Assess, analyse and make technical recommendations to improve customer supported SaaS/Cloud platforms. Follow support and business processes accurately with attention to detail. Proactively look for opportunities to improve the efficiency and quality of our services Serve as an HP subject matter expert, educating customers on best practices. Communicate with customers and stake holders via e-mail, ticket systems and remote conference calls. Required Skills & Experience Professional proficiency in English. 5+ years of experience in technical support or similar roles. Customer-centric mindset with excellent communication skills. Experience supporting and configuring Microsoft Windows endpoints. Experience with endpoint management solutions such as Intune and SCCM. Good understanding of networking protocols with focus on endpoints communicating through firewalls/proxy servers. Strong analytical and troubleshooting skills. Preferred Qualifications Experience with Digital Employee Experience (DEX) tools such as Nexthink, Omnissa, Tanium, ControlUp. Knowledge of ITSM tools (Salesforce, ServiceNow, Jira, etc.). Experience working in global support environments. Education Bachelor's degree in Computer Science, related field, or equivalent experience. Salary The pay range for this role is $73,800 to $113,650 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 11 paid holidays Additional flexible paid vacation and sick leave ( US benefits overview ) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Job - Services Schedule - Full time Shift - No shift premium (United States of America) Travel - No Relocation - Yes Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: " Know Your Rights: Workplace Discrimination is Illegal "
Job Description Job Description Systems Engineer I Managed IT Solutions Full-Time Role Overview The Systems Engineer I supports customer accounts by helping keep technical systems running smoothly. Working with guidance from senior engineers, this role analyzes service tickets, troubleshoots and investigates issues to maintain and improve system performance, responds to customer requests and concerns, and installs and updates hardware and software components. This position is an entry point into the engineering team, with a focus on building hands-on technical skills and strong customer service habits. Core Functions Project Support: Assist senior engineers with project tasks from kickoff through completion, delivering assigned work with quality and on time. Customer Relations: Act as a professional, responsive point of contact on assigned tickets and tasks, building trust and keeping customers updated on progress. Technical Ownership: Take ownership of assigned duties, seek feedback, and look for ways to improve while building skills with guidance from senior staff. Success Driver: Contribute to customer satisfaction and operational efficiency by combining growing technical expertise, dependable project support, and clear teamwork. Key Responsibilities Support new project deployments, both onsite and remotely, under the direction of a project lead or senior engineer. Work alongside project team members to complete assigned tasks and meet project expectations. Implement system upgrades and updates for customers following established procedures. Troubleshoot customer issues thoroughly, complete customer-facing tasks with guidance from senior engineers, and escalate complex or unresolved problems when needed. Investigate and resolve problems within customer networks and IT systems using established troubleshooting methods. Communicate proactively with team members regarding task status, availability, and blockers. Identify potential upsell opportunities during the lifecycle of a service ticket and pass them to the appropriate account or sales contact. Qualifications Foundational knowledge of computer systems, hardware, and software, with the ability to apply that knowledge to routine support tasks. Security Solutions: Foundational familiarity with EDR and XDR; SentinelOne exposure preferred. Cloud Productivity: Foundational familiarity with cloud administration tools; Intune, Entra ID, and Azure exposure preferred. VoIP and Communication Systems: Basic familiarity with phone system support; 3CX and/or RingCentral exposure preferred. 2+ years of helpdesk or technical support experience preferred. We value demonstrated skills over time served. Ability to use established troubleshooting methods to investigate routine technical issues, document findings, and resolve problems within assigned responsibilities. Recognizes when an issue requires senior engineer support and escalates it with relevant details. Ability to work collaboratively in cross-functional teams and communicate technical information effectively to technical and non-technical stakeholders. Ability to organize assigned deployment and support tasks, meet agreed deadlines, and communicate progress or blockers. Works with the project lead or senior engineer to prioritize competing requests. A relentless focus on providing excellent customer service. About K Group Companies K Group Companies is a locally owned and operated technology service provider established in Grand Rapids, Michigan, in 1980. We serve clients across the United States while remaining especially focused on our home state of Michigan. Our expertise spans a broad spectrum of technologies and services, enabling us to deliver integrated solutions at a high standard of quality. Our culture is rooted in excellence, creativity, collaboration, innovation, and inclusion. Why Work Here? For more than 40 years, K Group Companies has been one of West Michigan's trusted technology providers. From Managed IT Solutions to Physical Security, our team helps customers bring complex systems together with clarity and confidence. As a local, third-generation family-owned business, we value reliable, intentional, and committed relationships with our customers and with one another. Whether we are helping customers secure their environment, competing in the Team Zone arcade, or sharing lunch together, we believe we are better together. Compensation and Benefits Competitive base salary based on experience Bonus and commission programs Paid Time Off (PTO) Volunteer Paid Time Off (VTO) 100% employer-paid family health insurance premium 100% employer-paid disability insurance 100% employer-paid dental and vision insurance 401(k) with annual Safe Harbor contributions from the company Profit-sharing opportunities
11/13/2026
Full time
Job Description Job Description Systems Engineer I Managed IT Solutions Full-Time Role Overview The Systems Engineer I supports customer accounts by helping keep technical systems running smoothly. Working with guidance from senior engineers, this role analyzes service tickets, troubleshoots and investigates issues to maintain and improve system performance, responds to customer requests and concerns, and installs and updates hardware and software components. This position is an entry point into the engineering team, with a focus on building hands-on technical skills and strong customer service habits. Core Functions Project Support: Assist senior engineers with project tasks from kickoff through completion, delivering assigned work with quality and on time. Customer Relations: Act as a professional, responsive point of contact on assigned tickets and tasks, building trust and keeping customers updated on progress. Technical Ownership: Take ownership of assigned duties, seek feedback, and look for ways to improve while building skills with guidance from senior staff. Success Driver: Contribute to customer satisfaction and operational efficiency by combining growing technical expertise, dependable project support, and clear teamwork. Key Responsibilities Support new project deployments, both onsite and remotely, under the direction of a project lead or senior engineer. Work alongside project team members to complete assigned tasks and meet project expectations. Implement system upgrades and updates for customers following established procedures. Troubleshoot customer issues thoroughly, complete customer-facing tasks with guidance from senior engineers, and escalate complex or unresolved problems when needed. Investigate and resolve problems within customer networks and IT systems using established troubleshooting methods. Communicate proactively with team members regarding task status, availability, and blockers. Identify potential upsell opportunities during the lifecycle of a service ticket and pass them to the appropriate account or sales contact. Qualifications Foundational knowledge of computer systems, hardware, and software, with the ability to apply that knowledge to routine support tasks. Security Solutions: Foundational familiarity with EDR and XDR; SentinelOne exposure preferred. Cloud Productivity: Foundational familiarity with cloud administration tools; Intune, Entra ID, and Azure exposure preferred. VoIP and Communication Systems: Basic familiarity with phone system support; 3CX and/or RingCentral exposure preferred. 2+ years of helpdesk or technical support experience preferred. We value demonstrated skills over time served. Ability to use established troubleshooting methods to investigate routine technical issues, document findings, and resolve problems within assigned responsibilities. Recognizes when an issue requires senior engineer support and escalates it with relevant details. Ability to work collaboratively in cross-functional teams and communicate technical information effectively to technical and non-technical stakeholders. Ability to organize assigned deployment and support tasks, meet agreed deadlines, and communicate progress or blockers. Works with the project lead or senior engineer to prioritize competing requests. A relentless focus on providing excellent customer service. About K Group Companies K Group Companies is a locally owned and operated technology service provider established in Grand Rapids, Michigan, in 1980. We serve clients across the United States while remaining especially focused on our home state of Michigan. Our expertise spans a broad spectrum of technologies and services, enabling us to deliver integrated solutions at a high standard of quality. Our culture is rooted in excellence, creativity, collaboration, innovation, and inclusion. Why Work Here? For more than 40 years, K Group Companies has been one of West Michigan's trusted technology providers. From Managed IT Solutions to Physical Security, our team helps customers bring complex systems together with clarity and confidence. As a local, third-generation family-owned business, we value reliable, intentional, and committed relationships with our customers and with one another. Whether we are helping customers secure their environment, competing in the Team Zone arcade, or sharing lunch together, we believe we are better together. Compensation and Benefits Competitive base salary based on experience Bonus and commission programs Paid Time Off (PTO) Volunteer Paid Time Off (VTO) 100% employer-paid family health insurance premium 100% employer-paid disability insurance 100% employer-paid dental and vision insurance 401(k) with annual Safe Harbor contributions from the company Profit-sharing opportunities
Job Description Job Description We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented. The Technical Architect - ServiceNow, will contribute to a team of specialists working to assist our clients customers in understanding their ServiceNow environments. The Technical Architect - ServiceNow will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of customers' ServiceNow platform. The Technical Architect - ServiceNow will be an expert in ServiceNow and have a proven methodology and best practice for implementation the ServiceNow platform and associated modules. To be successful the Technical Architect - ServiceNow will have a process definition supporting ServiceNow implementations and will be very experienced with the practical implications of implementing and sustaining those processes. The Technical Architect - ServiceNow will be a technical lead and member of an overall engagement project team focused on delivering successful customer outcomes; focusing primarily on leading the implementation of the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM, ITOM, ITBM modules and the development of the modules specific to the customer business requirements and outcomes. Responsibilities Implement ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modules Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Guide customers in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes Lead technical aspects of project delivery and solution delivery for engagements Provide technical leadership on best practice for ongoing support of ServiceNow Lead the configuration and development of modules to meet customers' business outcomes and requirements Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer Guide and provide required oversight/training for the customer's system administrators throughout the engagement Provide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNow Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules Work with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments Support sales and pre-sales activities as required Provide technical support to customers as they implement the ServiceNow platform and the respective modules such as but not limited to ITSM, ITAM, ITOM, and ITBM Work with the customer as needed until the ServiceNow platform and modules are delivering the required outcomes The Technical Architect - ServiceNow will complete all work within agreed timescales and KPI's Assist SHI teams in managing project timelines and customer expectations Develop into a "go-to" resource for others on the team as well as regional sales teams to answer ServiceNow specific questions; provide training and mentoring to other team members Attend, support and represent SHI at conferences and events See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning
11/13/2026
Full time
Job Description Job Description We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented. The Technical Architect - ServiceNow, will contribute to a team of specialists working to assist our clients customers in understanding their ServiceNow environments. The Technical Architect - ServiceNow will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of customers' ServiceNow platform. The Technical Architect - ServiceNow will be an expert in ServiceNow and have a proven methodology and best practice for implementation the ServiceNow platform and associated modules. To be successful the Technical Architect - ServiceNow will have a process definition supporting ServiceNow implementations and will be very experienced with the practical implications of implementing and sustaining those processes. The Technical Architect - ServiceNow will be a technical lead and member of an overall engagement project team focused on delivering successful customer outcomes; focusing primarily on leading the implementation of the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM, ITOM, ITBM modules and the development of the modules specific to the customer business requirements and outcomes. Responsibilities Implement ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modules Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Guide customers in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes Lead technical aspects of project delivery and solution delivery for engagements Provide technical leadership on best practice for ongoing support of ServiceNow Lead the configuration and development of modules to meet customers' business outcomes and requirements Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer Guide and provide required oversight/training for the customer's system administrators throughout the engagement Provide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNow Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules Work with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments Support sales and pre-sales activities as required Provide technical support to customers as they implement the ServiceNow platform and the respective modules such as but not limited to ITSM, ITAM, ITOM, and ITBM Work with the customer as needed until the ServiceNow platform and modules are delivering the required outcomes The Technical Architect - ServiceNow will complete all work within agreed timescales and KPI's Assist SHI teams in managing project timelines and customer expectations Develop into a "go-to" resource for others on the team as well as regional sales teams to answer ServiceNow specific questions; provide training and mentoring to other team members Attend, support and represent SHI at conferences and events See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning
Job Description Job Description We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented. The Technical Architect - ServiceNow, will contribute to a team of specialists working to assist our clients customers in understanding their ServiceNow environments. The Technical Architect - ServiceNow will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of customers' ServiceNow platform. The Technical Architect - ServiceNow will be an expert in ServiceNow and have a proven methodology and best practice for implementation the ServiceNow platform and associated modules. To be successful the Technical Architect - ServiceNow will have a process definition supporting ServiceNow implementations and will be very experienced with the practical implications of implementing and sustaining those processes. The Technical Architect - ServiceNow will be a technical lead and member of an overall engagement project team focused on delivering successful customer outcomes; focusing primarily on leading the implementation of the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM, ITOM, ITBM modules and the development of the modules specific to the customer business requirements and outcomes. Responsibilities Implement ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modules Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Guide customers in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes Lead technical aspects of project delivery and solution delivery for engagements Provide technical leadership on best practice for ongoing support of ServiceNow Lead the configuration and development of modules to meet customers' business outcomes and requirements Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer Guide and provide required oversight/training for the customer's system administrators throughout the engagement Provide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNow Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules Work with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments Support sales and pre-sales activities as required Provide technical support to customers as they implement the ServiceNow platform and the respective modules such as but not limited to ITSM, ITAM, ITOM, and ITBM Work with the customer as needed until the ServiceNow platform and modules are delivering the required outcomes The Technical Architect - ServiceNow will complete all work within agreed timescales and KPI's Assist SHI teams in managing project timelines and customer expectations Develop into a "go-to" resource for others on the team as well as regional sales teams to answer ServiceNow specific questions; provide training and mentoring to other team members Attend, support and represent SHI at conferences and events See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning
11/13/2026
Full time
Job Description Job Description We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented. The Technical Architect - ServiceNow, will contribute to a team of specialists working to assist our clients customers in understanding their ServiceNow environments. The Technical Architect - ServiceNow will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of customers' ServiceNow platform. The Technical Architect - ServiceNow will be an expert in ServiceNow and have a proven methodology and best practice for implementation the ServiceNow platform and associated modules. To be successful the Technical Architect - ServiceNow will have a process definition supporting ServiceNow implementations and will be very experienced with the practical implications of implementing and sustaining those processes. The Technical Architect - ServiceNow will be a technical lead and member of an overall engagement project team focused on delivering successful customer outcomes; focusing primarily on leading the implementation of the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM, ITOM, ITBM modules and the development of the modules specific to the customer business requirements and outcomes. Responsibilities Implement ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modules Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Guide customers in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes Lead technical aspects of project delivery and solution delivery for engagements Provide technical leadership on best practice for ongoing support of ServiceNow Lead the configuration and development of modules to meet customers' business outcomes and requirements Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer Guide and provide required oversight/training for the customer's system administrators throughout the engagement Provide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNow Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules Work with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments Support sales and pre-sales activities as required Provide technical support to customers as they implement the ServiceNow platform and the respective modules such as but not limited to ITSM, ITAM, ITOM, and ITBM Work with the customer as needed until the ServiceNow platform and modules are delivering the required outcomes The Technical Architect - ServiceNow will complete all work within agreed timescales and KPI's Assist SHI teams in managing project timelines and customer expectations Develop into a "go-to" resource for others on the team as well as regional sales teams to answer ServiceNow specific questions; provide training and mentoring to other team members Attend, support and represent SHI at conferences and events See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning
Job Description Job Description We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented. The Technical Architect - ServiceNow, will contribute to a team of specialists working to assist our clients customers in understanding their ServiceNow environments. The Technical Architect - ServiceNow will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of customers' ServiceNow platform. The Technical Architect - ServiceNow will be an expert in ServiceNow and have a proven methodology and best practice for implementation the ServiceNow platform and associated modules. To be successful the Technical Architect - ServiceNow will have a process definition supporting ServiceNow implementations and will be very experienced with the practical implications of implementing and sustaining those processes. The Technical Architect - ServiceNow will be a technical lead and member of an overall engagement project team focused on delivering successful customer outcomes; focusing primarily on leading the implementation of the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM, ITOM, ITBM modules and the development of the modules specific to the customer business requirements and outcomes. Responsibilities Implement ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modules Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Guide customers in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes Lead technical aspects of project delivery and solution delivery for engagements Provide technical leadership on best practice for ongoing support of ServiceNow Lead the configuration and development of modules to meet customers' business outcomes and requirements Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer Guide and provide required oversight/training for the customer's system administrators throughout the engagement Provide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNow Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules Work with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments Support sales and pre-sales activities as required Provide technical support to customers as they implement the ServiceNow platform and the respective modules such as but not limited to ITSM, ITAM, ITOM, and ITBM Work with the customer as needed until the ServiceNow platform and modules are delivering the required outcomes The Technical Architect - ServiceNow will complete all work within agreed timescales and KPI's Assist SHI teams in managing project timelines and customer expectations Develop into a "go-to" resource for others on the team as well as regional sales teams to answer ServiceNow specific questions; provide training and mentoring to other team members Attend, support and represent SHI at conferences and events See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning
11/13/2026
Full time
Job Description Job Description We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented. The Technical Architect - ServiceNow, will contribute to a team of specialists working to assist our clients customers in understanding their ServiceNow environments. The Technical Architect - ServiceNow will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of customers' ServiceNow platform. The Technical Architect - ServiceNow will be an expert in ServiceNow and have a proven methodology and best practice for implementation the ServiceNow platform and associated modules. To be successful the Technical Architect - ServiceNow will have a process definition supporting ServiceNow implementations and will be very experienced with the practical implications of implementing and sustaining those processes. The Technical Architect - ServiceNow will be a technical lead and member of an overall engagement project team focused on delivering successful customer outcomes; focusing primarily on leading the implementation of the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM, ITOM, ITBM modules and the development of the modules specific to the customer business requirements and outcomes. Responsibilities Implement ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modules Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Guide customers in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes Lead technical aspects of project delivery and solution delivery for engagements Provide technical leadership on best practice for ongoing support of ServiceNow Lead the configuration and development of modules to meet customers' business outcomes and requirements Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer Guide and provide required oversight/training for the customer's system administrators throughout the engagement Provide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNow Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules Work with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments Support sales and pre-sales activities as required Provide technical support to customers as they implement the ServiceNow platform and the respective modules such as but not limited to ITSM, ITAM, ITOM, and ITBM Work with the customer as needed until the ServiceNow platform and modules are delivering the required outcomes The Technical Architect - ServiceNow will complete all work within agreed timescales and KPI's Assist SHI teams in managing project timelines and customer expectations Develop into a "go-to" resource for others on the team as well as regional sales teams to answer ServiceNow specific questions; provide training and mentoring to other team members Attend, support and represent SHI at conferences and events See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning
Job Description Job Description We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented. The Technical Architect - ServiceNow, will contribute to a team of specialists working to assist our clients customers in understanding their ServiceNow environments. The Technical Architect - ServiceNow will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of customers' ServiceNow platform. The Technical Architect - ServiceNow will be an expert in ServiceNow and have a proven methodology and best practice for implementation the ServiceNow platform and associated modules. To be successful the Technical Architect - ServiceNow will have a process definition supporting ServiceNow implementations and will be very experienced with the practical implications of implementing and sustaining those processes. The Technical Architect - ServiceNow will be a technical lead and member of an overall engagement project team focused on delivering successful customer outcomes; focusing primarily on leading the implementation of the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM, ITOM, ITBM modules and the development of the modules specific to the customer business requirements and outcomes. Responsibilities Implement ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modules Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Guide customers in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes Lead technical aspects of project delivery and solution delivery for engagements Provide technical leadership on best practice for ongoing support of ServiceNow Lead the configuration and development of modules to meet customers' business outcomes and requirements Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer Guide and provide required oversight/training for the customer's system administrators throughout the engagement Provide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNow Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules Work with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments Support sales and pre-sales activities as required Provide technical support to customers as they implement the ServiceNow platform and the respective modules such as but not limited to ITSM, ITAM, ITOM, and ITBM Work with the customer as needed until the ServiceNow platform and modules are delivering the required outcomes The Technical Architect - ServiceNow will complete all work within agreed timescales and KPI's Assist SHI teams in managing project timelines and customer expectations Develop into a "go-to" resource for others on the team as well as regional sales teams to answer ServiceNow specific questions; provide training and mentoring to other team members Attend, support and represent SHI at conferences and events See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning
11/13/2026
Full time
Job Description Job Description We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented. The Technical Architect - ServiceNow, will contribute to a team of specialists working to assist our clients customers in understanding their ServiceNow environments. The Technical Architect - ServiceNow will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of customers' ServiceNow platform. The Technical Architect - ServiceNow will be an expert in ServiceNow and have a proven methodology and best practice for implementation the ServiceNow platform and associated modules. To be successful the Technical Architect - ServiceNow will have a process definition supporting ServiceNow implementations and will be very experienced with the practical implications of implementing and sustaining those processes. The Technical Architect - ServiceNow will be a technical lead and member of an overall engagement project team focused on delivering successful customer outcomes; focusing primarily on leading the implementation of the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM, ITOM, ITBM modules and the development of the modules specific to the customer business requirements and outcomes. Responsibilities Implement ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modules Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Guide customers in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes Lead technical aspects of project delivery and solution delivery for engagements Provide technical leadership on best practice for ongoing support of ServiceNow Lead the configuration and development of modules to meet customers' business outcomes and requirements Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer Guide and provide required oversight/training for the customer's system administrators throughout the engagement Provide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNow Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules Work with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments Support sales and pre-sales activities as required Provide technical support to customers as they implement the ServiceNow platform and the respective modules such as but not limited to ITSM, ITAM, ITOM, and ITBM Work with the customer as needed until the ServiceNow platform and modules are delivering the required outcomes The Technical Architect - ServiceNow will complete all work within agreed timescales and KPI's Assist SHI teams in managing project timelines and customer expectations Develop into a "go-to" resource for others on the team as well as regional sales teams to answer ServiceNow specific questions; provide training and mentoring to other team members Attend, support and represent SHI at conferences and events See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning
SENIOR MANAGER, BUSINESS SYSTEMS & TECHNOLOGY Remove friction from work. Engineer better processes. Scale business capability through secure, intelligent technology. CUSTOM CONTROL SENSORS, LLC PHOENIX, AZ FULL TIME EXEMPT WHO WE ARE Custom Control Sensors (CCS) designs and manufactures high-reliability pressure, temperature and liquid flow switches and sensors for aerospace, defense and industrial markets. Since 1957, our products have incorporated the DUAL-SNAP action disc spring principle pioneered by CCS. We serve customers whose expectations for product quality, delivery and regulatory compliance are exacting. CCS operates under ISO 9001 and AS9100 quality systems and applicable FAA PMA, product and export-control requirements WHO YOU ARE You are an enterprise-minded leader who understands business processes as well as technology. You make work easier for operators, managers and executives by simplifying how the business operates, then selecting the right combination of people, systems, bots, agents and equipment to scale. WHY THIS ROLE MATTERS CCS needs integrated business systems that remove friction, increase capacity and protect capital efficiency. This role unites end-to-end Process Engineering, ERP/IT, data, analytics and automation so each improvement advances a measurable business outcome rather than simply deploying another tool. WHAT YOU WILL OWN End-to-end Process Engineering: Define outcomes, map and simplify workflows, remove unnecessary steps, then decide which work belongs with a person, existing system, workflow bot, AI agent or robot. Scalable process design: Design for efficiency, usability, controls, exceptions and growth without proportional overhead; establish measures and clear business-process ownership. Enterprise business systems: Own SyteLine, email, reporting and other platforms: administration, access, configuration, integration, change control, reliability and recovery. Data architecture and decision support: Develop trusted source definitions, pipelines, warehousing, dashboards and predictive analytics with role-based access and approved AI/agent permissions. IT resilience and information protection: Ensure service levels, vendor performance, backups, recovery testing and appropriate cybersecurity, export-control and CUI/CMMC safeguards. Intelligent and physical automation: Evaluate workflow automation, machine monitoring, sensors, CMM integrations, cobots and digital instructions; validate safety, quality, adoption and realized value. Technology and process portfolio: Prioritize a funded roadmap with a business case, owner, cost, risks, milestones and measurable return for every major investment; eliminate single-person dependencies. Operating rhythm and adoption: Escalate urgent outages daily, resolve project blockers weekly and review investment, process and security performance monthly; verify employee adoption. WHAT YOU WILL SUPPORT Work through strong partnerships while preserving clear functional decision authority. Functional business outcomes: Sales, Planning, Purchasing, Quality, HR, Finance and other leaders own operating policies, decisions, data meaning and KPIs. This role designs and delivers enabling processes and tools. Plant execution: Plant Managers own labor, production, productivity and shipments; Process Engineering improves methods and automation through approved plant, Safety and Quality processes. Design and product authority: Engineering retains product-design approval. Authorized Quality personnel own inspection, product acceptance, release and disposition. Capital, information and compliance: Finance and executives approve investment and business tradeoffs. Process/data owners authorize business access needs; designated compliance authorities define restrictions this role implements. WHAT SUCCESS LOOKS LIKE First 90 days: Assess enterprise-system reliability, data security, employee friction, process maturity and manual work. Publish a prioritized roadmap and a measurable first improvement or automation business case. First year: Deploy governed reporting, improve IT/ERP reliability and redesign priority end-to-end processes. Verify adoption and actual savings in effort, cycle time, capacity, quality or cash flow. Beyond: Make scalable Process Engineering and secure business technology an enduring CCS capability, allowing growth without equivalent increases in labor, complexity or operating risk. HOW PERFORMANCE IS MEASURED Performance is reviewed against the separate Right Seat Framework Performance Scorecard. Outcomes include reduced process friction, verified automation/technology value, IT/ERP reliability, governed data and secure access, and roadmap adoption. Every project has a baseline and owner; functional leaders retain their operating KPIs. ROLE COMPETENCIES Successful performance includes these six role-specific competencies. CCS Standards, Safety and Compliance remain company-wide expectations. Competency Successful performance looks like Enterprise Process Architecture Designs end-to-end processes around business outcomes and removes waste first. Human / Bot / Agent Judgment Selects people, existing software, AI agents and robotics with good controls. Enterprise Systems & Data Connects ERP, email, analytics and workflow into usable, governed systems. Security & Resilience Protects access and continuity while keeping technology dependable. Capital & Business Value Evaluates investments by realized capacity, cost, quality and cash benefits. Change & Team Leadership Builds capable specialists and delivers employee adoption at scale. WHAT YOU BRING Significant leadership experience delivering enterprise systems, IT, operational transformation or cross-functional Process Engineering in manufacturing or another complex operating business.Demonstrated ability to design end-to-end processes that improve business outcomes and thoughtfully allocate work across humans, software, automation and AI.Working command of ERP/MRP (SyteLine preferred), integrations, data architecture, cyber/access controls, computer programming, business continuity and reporting.Exposure to manufacturing process engineering, shop-floor connectivity (digital factory), CMMs, sensing and physical automation in an Aerospace Defense environment strongly preferred; expertise may sit in the specialists led.Proven business-case, vendor, budget, risk, change-management and cross-functional leadership skills.Bachelor's degree in Engineering, Information Systems, Operations or related field preferred; MBA, Lean / Six Sigma and relevant technical credentials valued. Ability to meet applicable export-control access requirements. PHYSICAL REQUIREMENTS This role includes office and manufacturing environments, including walking production areas, standing, sitting and computer work. Reasonable accommodations may be made for qualified individuals. EQUAL EMPLOYMENT OPPORTUNITY CCS is an Equal Opportunity Employer. Employment decisions are made without unlawful discrimination under applicable law. PI949a87926ff7-6380
11/13/2026
Full time
SENIOR MANAGER, BUSINESS SYSTEMS & TECHNOLOGY Remove friction from work. Engineer better processes. Scale business capability through secure, intelligent technology. CUSTOM CONTROL SENSORS, LLC PHOENIX, AZ FULL TIME EXEMPT WHO WE ARE Custom Control Sensors (CCS) designs and manufactures high-reliability pressure, temperature and liquid flow switches and sensors for aerospace, defense and industrial markets. Since 1957, our products have incorporated the DUAL-SNAP action disc spring principle pioneered by CCS. We serve customers whose expectations for product quality, delivery and regulatory compliance are exacting. CCS operates under ISO 9001 and AS9100 quality systems and applicable FAA PMA, product and export-control requirements WHO YOU ARE You are an enterprise-minded leader who understands business processes as well as technology. You make work easier for operators, managers and executives by simplifying how the business operates, then selecting the right combination of people, systems, bots, agents and equipment to scale. WHY THIS ROLE MATTERS CCS needs integrated business systems that remove friction, increase capacity and protect capital efficiency. This role unites end-to-end Process Engineering, ERP/IT, data, analytics and automation so each improvement advances a measurable business outcome rather than simply deploying another tool. WHAT YOU WILL OWN End-to-end Process Engineering: Define outcomes, map and simplify workflows, remove unnecessary steps, then decide which work belongs with a person, existing system, workflow bot, AI agent or robot. Scalable process design: Design for efficiency, usability, controls, exceptions and growth without proportional overhead; establish measures and clear business-process ownership. Enterprise business systems: Own SyteLine, email, reporting and other platforms: administration, access, configuration, integration, change control, reliability and recovery. Data architecture and decision support: Develop trusted source definitions, pipelines, warehousing, dashboards and predictive analytics with role-based access and approved AI/agent permissions. IT resilience and information protection: Ensure service levels, vendor performance, backups, recovery testing and appropriate cybersecurity, export-control and CUI/CMMC safeguards. Intelligent and physical automation: Evaluate workflow automation, machine monitoring, sensors, CMM integrations, cobots and digital instructions; validate safety, quality, adoption and realized value. Technology and process portfolio: Prioritize a funded roadmap with a business case, owner, cost, risks, milestones and measurable return for every major investment; eliminate single-person dependencies. Operating rhythm and adoption: Escalate urgent outages daily, resolve project blockers weekly and review investment, process and security performance monthly; verify employee adoption. WHAT YOU WILL SUPPORT Work through strong partnerships while preserving clear functional decision authority. Functional business outcomes: Sales, Planning, Purchasing, Quality, HR, Finance and other leaders own operating policies, decisions, data meaning and KPIs. This role designs and delivers enabling processes and tools. Plant execution: Plant Managers own labor, production, productivity and shipments; Process Engineering improves methods and automation through approved plant, Safety and Quality processes. Design and product authority: Engineering retains product-design approval. Authorized Quality personnel own inspection, product acceptance, release and disposition. Capital, information and compliance: Finance and executives approve investment and business tradeoffs. Process/data owners authorize business access needs; designated compliance authorities define restrictions this role implements. WHAT SUCCESS LOOKS LIKE First 90 days: Assess enterprise-system reliability, data security, employee friction, process maturity and manual work. Publish a prioritized roadmap and a measurable first improvement or automation business case. First year: Deploy governed reporting, improve IT/ERP reliability and redesign priority end-to-end processes. Verify adoption and actual savings in effort, cycle time, capacity, quality or cash flow. Beyond: Make scalable Process Engineering and secure business technology an enduring CCS capability, allowing growth without equivalent increases in labor, complexity or operating risk. HOW PERFORMANCE IS MEASURED Performance is reviewed against the separate Right Seat Framework Performance Scorecard. Outcomes include reduced process friction, verified automation/technology value, IT/ERP reliability, governed data and secure access, and roadmap adoption. Every project has a baseline and owner; functional leaders retain their operating KPIs. ROLE COMPETENCIES Successful performance includes these six role-specific competencies. CCS Standards, Safety and Compliance remain company-wide expectations. Competency Successful performance looks like Enterprise Process Architecture Designs end-to-end processes around business outcomes and removes waste first. Human / Bot / Agent Judgment Selects people, existing software, AI agents and robotics with good controls. Enterprise Systems & Data Connects ERP, email, analytics and workflow into usable, governed systems. Security & Resilience Protects access and continuity while keeping technology dependable. Capital & Business Value Evaluates investments by realized capacity, cost, quality and cash benefits. Change & Team Leadership Builds capable specialists and delivers employee adoption at scale. WHAT YOU BRING Significant leadership experience delivering enterprise systems, IT, operational transformation or cross-functional Process Engineering in manufacturing or another complex operating business.Demonstrated ability to design end-to-end processes that improve business outcomes and thoughtfully allocate work across humans, software, automation and AI.Working command of ERP/MRP (SyteLine preferred), integrations, data architecture, cyber/access controls, computer programming, business continuity and reporting.Exposure to manufacturing process engineering, shop-floor connectivity (digital factory), CMMs, sensing and physical automation in an Aerospace Defense environment strongly preferred; expertise may sit in the specialists led.Proven business-case, vendor, budget, risk, change-management and cross-functional leadership skills.Bachelor's degree in Engineering, Information Systems, Operations or related field preferred; MBA, Lean / Six Sigma and relevant technical credentials valued. Ability to meet applicable export-control access requirements. PHYSICAL REQUIREMENTS This role includes office and manufacturing environments, including walking production areas, standing, sitting and computer work. Reasonable accommodations may be made for qualified individuals. EQUAL EMPLOYMENT OPPORTUNITY CCS is an Equal Opportunity Employer. Employment decisions are made without unlawful discrimination under applicable law. PI949a87926ff7-6380
