6 jobs found

Job Description Job Description This isn't your typical AV technician position. We're looking for a highly experienced, hands-on technician who can operate at a high technical level while helping lead and develop our installation team. You'll split your time between working alongside our technicians, supervising job sites, handling advanced service calls, troubleshooting complex systems, and bringing projects across the finish line. You'll be the technical backbone of our field operations. You'll have the autonomy to make decisions, solve problems, manage your time, and take ownership of your work. At the same time, you'll make sure our installation team is performing at the level our clients expect. We want someone who leads from the front, not from behind a desk. Experience: 7+ years in residential AV / smart home integration preferred WHAT YOUR WEEK WILL LOOK LIKE We envision a balanced 40-hour workweek with four primary responsibilities. The allocations below are approximate and will shift with project schedules and service demands. 1. Hands-On Installation Approximately 10 Hours per Week • Work alongside our installation technicians on active residential projects. • Perform advanced AV installations, equipment configuration, rack builds, and system integration. • Demonstrate proper installation techniques, wire management, labeling, and workmanship. • Help troubleshoot challenging installation scenarios. • Maintain the highest standards of craftsmanship and professionalism. 2. Field Leadership & Quality Control Approximately 10 Hours per Week • Visit active job sites to supervise and inspect installation work. • Provide direction, coaching, and accountability to installation technicians. • Ensure work is completed according to PBAV standards and project specifications. • Identify mistakes before they become expensive problems. • Keep projects organized, productive, and moving forward. • Train and mentor technicians to improve their technical abilities. • Communicate project challenges, progress, and resource needs to management. You aren't expected to stand over someone's shoulder all day. You're expected to establish expectations, inspect the work, correct issues, and empower the team to perform independently. 3. Advanced Service & Troubleshooting Approximately 10 Hours per Week • Handle advanced residential service calls. • Diagnose complex AV, networking, automation, and lighting-control issues. • Troubleshoot systems that other technicians cannot resolve. • Perform programming, configuration, commissioning, and system upgrades. • Provide exceptional client-facing support. • Work directly with manufacturer technical support when necessary. • Identify opportunities for system improvements and additional services. 4. Field Travel & Project Support Approximately 10 Hours per Week • Travel between residential project sites throughout our service area. • Transport tools, equipment, and materials as needed. • Coordinate with installation teams and management. • Perform site inspections and project assessments. • Assist with project planning and technical execution. TECHNICAL EXPERTISE We're looking for someone who already has significant experience in the custom integration industry. You should be comfortable working with: • Control4: Advanced programming, troubleshooting, and Composer Pro. • Lutron: HomeWorks, RadioRA, lighting control, programming, and troubleshooting. • Networking: Ubiquiti, Access Networks, Araknis, VLANs, IP addressing, and network troubleshooting. • Audio/Video: Distributed audio, video distribution, surround sound, displays, and home theaters. • Racking: Professional equipment rack construction, termination, cable management, and documentation. • Automation: Smart home integration, system commissioning, and device configuration. • Security: Ring and other integrated residential security solutions. • Troubleshooting: Ability to diagnose complex issues across multiple manufacturers and systems. You don't need to know every manufacturer we work with, but you must have a strong technical foundation and the ability to learn quickly. WHO YOU ARE Technical Confidence You know your trade. You can walk into a complicated system, understand what's happening, and figure out how to fix it. You don't need someone holding your hand. Leadership You enjoy helping other technicians become better at what they do. You can recognize mistakes, communicate corrections, and hold people accountable without creating unnecessary conflict. Work Ethic You still enjoy working with your hands. You're not looking to spend your entire day in a truck, behind a computer, or managing people from a distance. Personal Accountability You take ownership of your projects. If something goes wrong, you don't make excuses or point fingers. You find a solution. Professionalism Our clients are often homeowners with multimillion-dollar properties. You understand that you're representing the company every time you walk through someone's front door. Attention to Detail You believe the little things matter. Clean racks, organized wiring, properly labeled equipment, clean installations, and finished projects are non-negotiable. Problem Solving You don't immediately call management when something goes wrong. You investigate, research, contact manufacturer support when appropriate, and exhaust reasonable solutions before escalating. Flexibility Some days you'll be installing. Other days you'll be supervising, troubleshooting, or helping bring a project across the finish line. You enjoy variety and can adapt. WHAT SUCCESS LOOKS LIKE Within your first 90 days, we want to see: • Our installation team becoming more efficient and technically proficient. • Improved installation quality and consistency. • Fewer callbacks and preventable service issues. • Complex troubleshooting being handled without constant owner involvement. • Projects being completed with fewer outstanding punch-list items. • Better organization and accountability on job sites. • Clients receiving an exceptional experience. • Management gaining confidence that field operations are being handled properly. Ultimately, we want you to help build a field team that takes pride in its work and operates at a high level without constant supervision. COMPENSATION & BENEFITS • Base salary of $80,000-$90,000, depending on experience and technical capability. • Performance-based bonus tied to quality, team development, and field execution. • Company vehicle. • Paid time off and sick time. • Paid birthday off. • Paid work anniversary off. • Manufacturer training and professional development. • Company lunches and team gatherings. • Opportunity to grow with an expanding company. WHY JOIN PALM BEACH AUDIO VISIONS? Autonomy & Trust We hire professionals and give them the freedom to do their jobs. We're not interested in micromanaging people. A Small, Family-Oriented Team You'll work directly with ownership and be part of a team where your contribution actually matters. Opportunity to Lead This is an opportunity to help shape our field operations, mentor technicians, and establish the standards by which our company operates. Quality Over Quantity We specialize in high-end residential integration. We want to do fewer things exceptionally well rather than rush through jobs. Professional Growth We encourage ongoing education, manufacturer training, certifications, and expanding your technical expertise. THE PERSON WE'RE LOOKING FOR Ideally, you're currently a senior technician, lead installer, or technical supervisor at another custom integration company. You've spent years in the industry. You've seen just about everything. You can troubleshoot a complicated Control4 system, program Lutron HomeWorks, build a beautiful equipment rack, and lead a crew through a demanding installation. But perhaps you're tired of working for a large company where you're just another employee. Maybe you'd enjoy being part of a smaller organization where your experience is appreciated, your voice matters, and you can actually make a difference. You don't need to own a company or manage an entire department. You just need to be exceptionally good at what you do, enjoy working with people, and take pride in delivering excellent work. If you believe in craftsmanship, accountability, teamwork, and doing things right the first time, we'd love to meet you. Company Description Palm Beach Audio Visions (PBAV) is a growing custom integration company specializing in high-performance residential audio/video, lighting control, home automation, networking, and smart home technology. We work with discerning homeowners, custom builders, designers, and contractors throughout South Florida . click apply for full job details

Job Description Job Description Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit . Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: Shield AI builds intelligent systems that protect service members and civilians. Our products include Hivemind autonomy software and V-BAT and X-BAT aircraft, and our teams support customers and operations across the United States, Europe, the Middle East, and Asia-Pacific. The Forward Deployed Engineer, Operations & Sustainment is a highly technical, customer-facing role focused on deploying, supporting, and sustaining Hivemind products in real operating environments. This role bridges field deployment, customer operations, technical troubleshooting, training, and sustainment. This is a travel-intensive role. Candidates must be willing and able to travel at least 50% of the time, including frequent domestic and international trips, customer-site work, test events, training events, and multi-week deployments as program needs require. In this role, you will work directly with customers and internal teams to install, configure, validate, train, troubleshoot, and support Hivemind products. The role requires strong technical judgment, clear customer communication, comfort operating under field pressure, and the discipline to turn field lessons into durable support artifacts: runbooks, supported baselines, evidence packages, known-issue records, escalation paths, customer-safe updates, and product feedback. What you'll do: Deploy with customers on site globally, with a minimum expectation of 50% travel, to support installation, configuration, validation, training, troubleshooting, and sustainment of Hivemind products. Become an expert user of the Hivemind Enterprise software stack, autonomy modules, deployment tooling, supported configurations, and diagnostic workflows. Execute and improve deployment runbooks covering software install, version/configuration validation, licensing or provisioning status, pre-mission checks, log readiness, and acceptance steps. Provide hands-on technical support to customer operators, maintainers, partners, and internal field teams during deployment, test, training, demonstration, and sustainment windows. Capture and organize field evidence for triage, including logs, telemetry, recorded data, screenshots, version/configuration state, asset context, operator notes, mission phase, and environmental constraints. Drive issues through the support flow: intake, severity assessment, ownership, workaround or fix delivery, customer-safe status, closure, and learning loop. Convert recurring field issues, workarounds, customer questions, and training gaps into support tickets, knowledge-base content, known-issue records, runbooks, and product feedback. Partner with engineering, product, program, sustainment, licensing, safety, legal, commercial, and support teams to route issues to the right owner for seamless customer support.Support root-cause investigation and corrective-action validation by reproducing issues, collecting field context, testing updates, and confirming fixes or workarounds. Support Field Service Representative-style obligations when required by contract, including on-site support posture, issue intake, operator assistance, troubleshooting, documentation, escalation, and evidence capture. Projects you might work on: Deploying Hivemind software and autonomy capabilities during customer integration events, exercises, test campaigns, demonstrations, or operational support windows. Building deployment-to-sustainment handoff packages with supported baselines, configuration checklists, evidence checklists, known issues, escalation contacts, and training material. Standing up a repeatable support flow so field issues move from informal chats and ad hoc engineering asks into a durable support hub, severity model, owner route, and closure loop. Troubleshooting field behavior across software, autonomy, networking, telemetry, configuration, sensors, operator workflows, and customer environment constraints. Creating customer-safe documentation that helps operators and maintainers self-serve routine issues while preserving the right escalation path for mission-critical problems. Required qualifications: Bachelor's degree in Engineering, Computer Science, Robotics, Aerospace, or a related technical field, or equivalent practical experience. 5+ years of experience in field engineering, forward-deployed engineering, applications engineering, systems integration, flight test, robotics support, unmanned systems operations, technical operations, customer deployment, or a similar hands-on technical role. Strong technical background in software engineering, systems integration, or autonomy-adjacent systems. Proficiency writing, reading, and debugging modern C++ code. Working proficiency with Python, Bash, or similar scripting for diagnostics, automation, data handling, and field support workflows. Strong troubleshooting skills across Linux or embedded systems, networking, configuration management, logs, telemetry, release packages, sensors or payloads, and operator workflows. Excellent problem-solving, communication, training, expectation-management, and escalation skills in customer-facing environments. Ability to write clear field notes, deployment records, troubleshooting guides, evidence packages, and support updates that engineering and support teams can act on. Willingness and ability to travel at least 50% of the time, including frequent domestic and international travel and multi-week deployments. Ability to operate professionally in lab, flight-test, range, customer-site, and field environments under time pressure. Ability to comply with export-control, security, safety, sensitive-data, customer-site, and mission-specific operating requirements. Preferred qualifications: Experience with autonomy, robotics, defense aviation, unmanned aircraft, deployed defense systems, flight test, payload integration, sensors, operator systems, or edge compute environments. Experience supporting defense, government, allied, or international customers in operational, test, training, or overseas environments. Experience building or scaling a support, field-service, customer-success, sustainment, or applications-engineering function during an early product rollout. Experience with enterprise software deployment, customer support, licensing, provisioning, release management, configuration baselines, or offline/air-gapped operating environments. Hands-on experience with recorded-data analysis, diagnostic tooling, telemetry review, networking tools, system health checks, or support automation. FAA Part 107, military aviation or maintenance background, UAS operator experience, flight-test experience, systems engineering experience, or prior Field Service Representative experience. Experience using GenAI tools to accelerate troubleshooting, documentation, knowledge capture, data review, or support workflow automation. Active or prior security clearance, or eligibility to obtain one when required by program or customer need. Senior Engineer: $152000-$228,000 Staff Engineer: $181,000-$272,000 Senior Staff Engineer: $212,000-$318,000 Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information. Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Job Description The Elevator Pitch Are you ready to own the network and cybersecurity backbone of a company that's redefining security technology? Do you thrive at the intersection of network engineering, cybersecurity operations, and compliance-where your work directly reduces risk and keeps the business resilient against an ever-changing threat landscape? Evolv is seeking a Network & Cybersecurity Engineer to design, implement, and defend our network infrastructure and security tooling. You'll be the technical owner of Evolv's network and security posture-from firewalls and access control to identity governance and threat detection-reporting to the Senior Director of Cybersecurity & Technology. This is a pivotal role in maturing Evolv's security program to meet the evolving demands of the business and our growing compliance obligations. You'll partner closely with the Systems Engineer and the rest of the IT team, and serve as the subject matter expert on networking, enterprise cybersecurity, and compliance tooling. If you're energized by staying ahead of emerging threats and building durable, well-governed security controls, this role is for you. Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing? In the first 30 days, you will: Get to know the IT and security team and the tools/platforms currently in use Start building relationships with key stakeholders across the company, especially R&D and Legal/Compliance Learn Evolv's compliance commitments and ongoing authorization efforts, and how best to support them Gain familiarity with the current network/security toolstack: firewalls (Palo Alto), switching (Cisco/Meraki), NAC, VPN/ZTNA, identity platforms (Okta, Entra ID), SIEM/EDR/DLP tooling, and the MDR relationship Within 3 months, you will: Begin implementing or improving network and security controls that measurably reduce risk Build trust-based relationships with peers in IT and stakeholders across business units Become the established subject matter expert on network security and compliance tooling at Evolv Take ownership of the MDR relationship and escalated detection response By the end of the first year, you will: Be recognized as the trusted subject matter expert across network infrastructure, and security operations Have driven measurable improvements to Evolv's security posture and compliance readiness Successfully supported compliance requirements and audit readiness, partnering closely with Legal/Compliance and R&D Documented network and security architecture, processes, and runbooks that reduce single points of failure Be seen as the go-to resource for network security questions, escalations, and best-practice guidance The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? Infrastructure, Security & Compliance: Design, implement, and maintain network infrastructure: firewalls (Palo Alto), switching (Cisco/Meraki), NAC, and VPN/ZTNA solutions Administer identity and access: Okta/Entra ID, Conditional Access policies, MFA enforcement, identity lifecycle management, and IGA Own security tooling and controls: SIEM, EDR, DLP, and vulnerability management, aligned to CIS Controls, NIST CSF, and other relevant compliance frameworks Manage the MDR relationship and respond to escalated detections Drive the IT process and policy redesign required to meet current compliance requirements, and to support additional frameworks as those efforts come online, in partnership with Legal/Compliance Harden AWS/Azure environments from a security perspective: IAM least-privilege, VPC/network security, Azure Policy Provide front-line escalation support and mentoring to IT teammates; maintain runbooks and documentation Assess technology and network risk across the company and recommend remediations Leadership, Team Structure & Culture You will join the IT organization as a direct report to the Senior Director of Cybersecurity & Technology, working alongside a Systems Engineer peer who owns day-to-day systems and endpoint operations. This is a hands-on, collaborative team that takes security and operational excellence seriously. This is a senior individual contributor role focused on deep technical impact-your job is to own and mature Evolv's network security and cybersecurity posture through the systems, controls, and automation you build. You'll have meaningful autonomy over how you approach problems and are actively encouraged to bring creative solutions, identify improvement opportunities, and advocate for better ways of working. You'll work alongside teammates who share your drive for continuous improvement, and you'll have a manager who values initiative, trusts the team to execute, and wants to hear your ideas. Where is the role located? This role is based out of Evolv HQ in Waltham, Massachusetts. This is a hybrid role with an expectation of 3 days per week on-site. Fully remote candidates will not be considered. Compensation and Transparency Statement The base salary range for this full-time position is $102,000-$166,000. In addition to base salary, this role offers a competitive target bonus, equity, and a comprehensive benefits package. This range reflects our commitment to pay transparency and equity, in alignment with applicable state laws. Our compensation ranges are determined based on factors such as role, level, location, market benchmarks, and internal equity. The posted range represents the good-faith estimate of what we expect to pay for this role across U.S. locations. Actual compensation within the range will be based on the candidate's skills, experience, education, and geographic location. In accordance with state and local pay transparency laws-including those in California, Colorado, Massachusetts, New York, New Jersey, and others-we disclose salary ranges in all job postings and provide additional information upon request. During the hiring process, your recruiter will share: •The specific salary range for your preferred location •A general overview of our benefits and equity offerings •Insights into how compensation decisions are made, including factors that influence starting pay We are committed to fair pay practices, and we regularly review our compensation programs to ensure they are competitive, equitable, and aligned with our values. Benefits At Evolv, we're on a mission to help make public spaces safer through innovative security technology. So, we're looking for future teammates who embody our values, people who: Do the right thing, always; Put people first' Own it; Win together; and continue to Be bold, stay curious. Our Benefits Include : Equity as part of your total compensation package Medical, dental, and vision insurance Health Savings Account (HSA) A 401(k) plan (and 2% company match) Flexible Paid Time Off (PTO)- take the time you need to recharge, with manager approval and business needs in mind Quarterly stipend for perks and benefits that matter most to you Tuition reimbursement to support your ongoing learning and development Subscription to Calm Evolv Technology ("Evolv") is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace, and all employment decisions are made without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics. Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at . Evolv participates in E-verify for all employees after the completion of Form I-9.

Job Description Job Description Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit . Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: Shield AI builds intelligent systems that protect service members and civilians. Our products include Hivemind autonomy software and V-BAT and X-BAT aircraft, and our teams support customers and operations across the United States, Europe, the Middle East, and Asia-Pacific. The Forward Deployed Engineer, Operations & Sustainment is a highly technical, customer-facing role focused on deploying, supporting, and sustaining Hivemind products in real operating environments. This role bridges field deployment, customer operations, technical troubleshooting, training, and sustainment. This is a travel-intensive role. Candidates must be willing and able to travel at least 50% of the time, including frequent domestic and international trips, customer-site work, test events, training events, and multi-week deployments as program needs require. In this role, you will work directly with customers and internal teams to install, configure, validate, train, troubleshoot, and support Hivemind products. The role requires strong technical judgment, clear customer communication, comfort operating under field pressure, and the discipline to turn field lessons into durable support artifacts: runbooks, supported baselines, evidence packages, known-issue records, escalation paths, customer-safe updates, and product feedback. What you'll do: Deploy with customers on site globally, with a minimum expectation of 50% travel, to support installation, configuration, validation, training, troubleshooting, and sustainment of Hivemind products. Become an expert user of the Hivemind Enterprise software stack, autonomy modules, deployment tooling, supported configurations, and diagnostic workflows. Execute and improve deployment runbooks covering software install, version/configuration validation, licensing or provisioning status, pre-mission checks, log readiness, and acceptance steps. Provide hands-on technical support to customer operators, maintainers, partners, and internal field teams during deployment, test, training, demonstration, and sustainment windows. Capture and organize field evidence for triage, including logs, telemetry, recorded data, screenshots, version/configuration state, asset context, operator notes, mission phase, and environmental constraints. Drive issues through the support flow: intake, severity assessment, ownership, workaround or fix delivery, customer-safe status, closure, and learning loop. Convert recurring field issues, workarounds, customer questions, and training gaps into support tickets, knowledge-base content, known-issue records, runbooks, and product feedback. Partner with engineering, product, program, sustainment, licensing, safety, legal, commercial, and support teams to route issues to the right owner for seamless customer support.Support root-cause investigation and corrective-action validation by reproducing issues, collecting field context, testing updates, and confirming fixes or workarounds. Support Field Service Representative-style obligations when required by contract, including on-site support posture, issue intake, operator assistance, troubleshooting, documentation, escalation, and evidence capture. Projects you might work on: Deploying Hivemind software and autonomy capabilities during customer integration events, exercises, test campaigns, demonstrations, or operational support windows. Building deployment-to-sustainment handoff packages with supported baselines, configuration checklists, evidence checklists, known issues, escalation contacts, and training material. Standing up a repeatable support flow so field issues move from informal chats and ad hoc engineering asks into a durable support hub, severity model, owner route, and closure loop. Troubleshooting field behavior across software, autonomy, networking, telemetry, configuration, sensors, operator workflows, and customer environment constraints. Creating customer-safe documentation that helps operators and maintainers self-serve routine issues while preserving the right escalation path for mission-critical problems. Required qualifications: Bachelor's degree in Engineering, Computer Science, Robotics, Aerospace, or a related technical field, or equivalent practical experience. 5+ years of experience in field engineering, forward-deployed engineering, applications engineering, systems integration, flight test, robotics support, unmanned systems operations, technical operations, customer deployment, or a similar hands-on technical role. Strong technical background in software engineering, systems integration, or autonomy-adjacent systems. Proficiency writing, reading, and debugging modern C++ code. Working proficiency with Python, Bash, or similar scripting for diagnostics, automation, data handling, and field support workflows. Strong troubleshooting skills across Linux or embedded systems, networking, configuration management, logs, telemetry, release packages, sensors or payloads, and operator workflows. Excellent problem-solving, communication, training, expectation-management, and escalation skills in customer-facing environments. Ability to write clear field notes, deployment records, troubleshooting guides, evidence packages, and support updates that engineering and support teams can act on. Willingness and ability to travel at least 50% of the time, including frequent domestic and international travel and multi-week deployments. Ability to operate professionally in lab, flight-test, range, customer-site, and field environments under time pressure. Ability to comply with export-control, security, safety, sensitive-data, customer-site, and mission-specific operating requirements. Preferred qualifications: Experience with autonomy, robotics, defense aviation, unmanned aircraft, deployed defense systems, flight test, payload integration, sensors, operator systems, or edge compute environments. Experience supporting defense, government, allied, or international customers in operational, test, training, or overseas environments. Experience building or scaling a support, field-service, customer-success, sustainment, or applications-engineering function during an early product rollout. Experience with enterprise software deployment, customer support, licensing, provisioning, release management, configuration baselines, or offline/air-gapped operating environments. Hands-on experience with recorded-data analysis, diagnostic tooling, telemetry review, networking tools, system health checks, or support automation. FAA Part 107, military aviation or maintenance background, UAS operator experience, flight-test experience, systems engineering experience, or prior Field Service Representative experience. Experience using GenAI tools to accelerate troubleshooting, documentation, knowledge capture, data review, or support workflow automation. Active or prior security clearance, or eligibility to obtain one when required by program or customer need. Senior Engineer: $152000-$228,000 Staff Engineer: $181,000-$272,000 Senior Staff Engineer: $212,000-$318,000 Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information. Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Job Description Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit . Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: Shield AI builds intelligent systems that protect service members and civilians. Our products include Hivemind autonomy software and V-BAT and X-BAT aircraft, and our teams support customers and operations across the United States, Europe, the Middle East, and Asia-Pacific. The Forward Deployed Engineer, Operations & Sustainment is a highly technical, customer-facing role focused on deploying, supporting, and sustaining Hivemind products in real operating environments. This role bridges field deployment, customer operations, technical troubleshooting, training, and sustainment. This is a travel-intensive role. Candidates must be willing and able to travel at least 50% of the time, including frequent domestic and international trips, customer-site work, test events, training events, and multi-week deployments as program needs require. In this role, you will work directly with customers and internal teams to install, configure, validate, train, troubleshoot, and support Hivemind products. The role requires strong technical judgment, clear customer communication, comfort operating under field pressure, and the discipline to turn field lessons into durable support artifacts: runbooks, supported baselines, evidence packages, known-issue records, escalation paths, customer-safe updates, and product feedback. What you'll do: Deploy with customers on site globally, with a minimum expectation of 50% travel, to support installation, configuration, validation, training, troubleshooting, and sustainment of Hivemind products. Become an expert user of the Hivemind Enterprise software stack, autonomy modules, deployment tooling, supported configurations, and diagnostic workflows. Execute and improve deployment runbooks covering software install, version/configuration validation, licensing or provisioning status, pre-mission checks, log readiness, and acceptance steps. Provide hands-on technical support to customer operators, maintainers, partners, and internal field teams during deployment, test, training, demonstration, and sustainment windows. Capture and organize field evidence for triage, including logs, telemetry, recorded data, screenshots, version/configuration state, asset context, operator notes, mission phase, and environmental constraints. Drive issues through the support flow: intake, severity assessment, ownership, workaround or fix delivery, customer-safe status, closure, and learning loop. Convert recurring field issues, workarounds, customer questions, and training gaps into support tickets, knowledge-base content, known-issue records, runbooks, and product feedback. Partner with engineering, product, program, sustainment, licensing, safety, legal, commercial, and support teams to route issues to the right owner for seamless customer support.Support root-cause investigation and corrective-action validation by reproducing issues, collecting field context, testing updates, and confirming fixes or workarounds. Support Field Service Representative-style obligations when required by contract, including on-site support posture, issue intake, operator assistance, troubleshooting, documentation, escalation, and evidence capture. Projects you might work on: Deploying Hivemind software and autonomy capabilities during customer integration events, exercises, test campaigns, demonstrations, or operational support windows. Building deployment-to-sustainment handoff packages with supported baselines, configuration checklists, evidence checklists, known issues, escalation contacts, and training material. Standing up a repeatable support flow so field issues move from informal chats and ad hoc engineering asks into a durable support hub, severity model, owner route, and closure loop. Troubleshooting field behavior across software, autonomy, networking, telemetry, configuration, sensors, operator workflows, and customer environment constraints. Creating customer-safe documentation that helps operators and maintainers self-serve routine issues while preserving the right escalation path for mission-critical problems. Required qualifications: Bachelor's degree in Engineering, Computer Science, Robotics, Aerospace, or a related technical field, or equivalent practical experience. 5+ years of experience in field engineering, forward-deployed engineering, applications engineering, systems integration, flight test, robotics support, unmanned systems operations, technical operations, customer deployment, or a similar hands-on technical role. Strong technical background in software engineering, systems integration, or autonomy-adjacent systems. Proficiency writing, reading, and debugging modern C++ code. Working proficiency with Python, Bash, or similar scripting for diagnostics, automation, data handling, and field support workflows. Strong troubleshooting skills across Linux or embedded systems, networking, configuration management, logs, telemetry, release packages, sensors or payloads, and operator workflows. Excellent problem-solving, communication, training, expectation-management, and escalation skills in customer-facing environments. Ability to write clear field notes, deployment records, troubleshooting guides, evidence packages, and support updates that engineering and support teams can act on. Willingness and ability to travel at least 50% of the time, including frequent domestic and international travel and multi-week deployments. Ability to operate professionally in lab, flight-test, range, customer-site, and field environments under time pressure. Ability to comply with export-control, security, safety, sensitive-data, customer-site, and mission-specific operating requirements. Preferred qualifications: Experience with autonomy, robotics, defense aviation, unmanned aircraft, deployed defense systems, flight test, payload integration, sensors, operator systems, or edge compute environments. Experience supporting defense, government, allied, or international customers in operational, test, training, or overseas environments. Experience building or scaling a support, field-service, customer-success, sustainment, or applications-engineering function during an early product rollout. Experience with enterprise software deployment, customer support, licensing, provisioning, release management, configuration baselines, or offline/air-gapped operating environments. Hands-on experience with recorded-data analysis, diagnostic tooling, telemetry review, networking tools, system health checks, or support automation. FAA Part 107, military aviation or maintenance background, UAS operator experience, flight-test experience, systems engineering experience, or prior Field Service Representative experience. Experience using GenAI tools to accelerate troubleshooting, documentation, knowledge capture, data review, or support workflow automation. Active or prior security clearance, or eligibility to obtain one when required by program or customer need. Senior Engineer: $152000-$228,000 Staff Engineer: $181,000-$272,000 Senior Staff Engineer: $212,000-$318,000 Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information. Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.