34 jobs found

Job Description Job Description Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit . Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: The Senior IT Systems Engineer builds, improves, and sustains classified infrastructure supporting engineering work. The role covers compute, virtualization, storage, networking, identity, endpoints, and security tooling in standalone and air-gapped environments. This is a hands-on senior individual contributor position. Responsibilities include racking and imaging hardware, building and hardening systems, automating repeatable work, troubleshooting difficult issues, and helping establish technical standards across sites. The engineer must be comfortable working independently, shifting across infrastructure disciplines when needed, and owning work from design through testing, documentation, and support. The role sits between IT operations and accreditation. Systems must be secure, reliable, and ready for review by ISSMs and government assessors. Correct implementation the first time, backed by complete documentation and technical evidence, is an expected part of every build. What you'll do: Build and operate classified infrastructure Deploy, configure, and sustain Windows Server and Red Hat Enterprise Linux systems, virtualization clusters, enterprise storage, and core infrastructure services in standalone and air-gapped enclaves. Build and support VMware, Nutanix AHV/Prism, or similar virtualization environments. Nutanix experience is preferred. Support high-density compute for AI/ML, simulation, and engineering workloads, including GPU node provisioning, performance troubleshooting, capacity planning, and coordination with facilities on rack space, power, and cooling. Administer and support Active Directory, DNS, DHCP, Group Policy, PKI, certificate services, privileged access, and role-based access for isolated forests with no connection to corporate IT. Build and maintain golden images and hardened baselines for servers, workstations, virtual desktops, and supporting infrastructure. Manage patching, updates, software packages, and security content in disconnected environments through approved transfer and validation processes. Administer backup, recovery, and continuity capabilities. Perform scheduled restore testing and document results and corrective actions. Design, configure, and troubleshoot managed switching, VLANs, firewall rules, network segmentation, and approved network connections between facilities. Coordinate with network and security teams to maintain secure, supportable network standards. Automate and standardize Automate provisioning, configuration, patching, reporting, and compliance tasks using PowerShell, Ansible, Python, Terraform, or similar tools. Create repeatable build processes, system baselines, checklists, and runbooks so systems can be deployed consistently rather than built by hand each time. Improve existing processes by reducing manual steps, preventing common errors, and documenting effective methods for building and supporting systems. Apply and validate DISA STIGs and SRGs using SCAP, STIG Viewer, ACAS/Nessus, scripted remediation, and other approved tools. Maintain configuration-management records, as-built documentation, change records, and scan evidence so system configurations can be understood and defended later. Review technical changes before production implementation, with attention to security, availability, rollback planning, and operational impact. Support accreditation and security operations Work with ISSMs, ISSOs, security teams, and program stakeholders to implement NIST SP 800-53, JSIG, RMF, and program-specific technical controls. Provide technical documentation and evidence for authorization packages, continuous monitoring, assessments, and audits. Implement and maintain audit logging and forwarding, including Elastic or similar centralized logging and SIEM tools. Support vulnerability management through ACAS/Nessus scanning, findings triage, remediation planning, patching, and validation during approved maintenance windows. Help resolve technical POA&M items and document remediation steps, validation results, and remaining risks. Support approved media handling, file transfer, cross-domain processes, and contamination or spillage response alongside the security team. Support users and sites Act as a senior escalation point for classified IT issues that block engineering work or require deeper troubleshooting across multiple systems. Identify and correct root causes rather than relying on repeated fixes or workarounds. Support user-account, privileged-access, and workstation-access requests consistent with least privilege and separation-of-duties requirements. Support new facility and enclave stand-ups from rack layout and cabling through infrastructure deployment, user onboarding, and operational handoff. Mentor junior system administrators and site IT staff, review implementation work before production release, and help improve team standards. Work independently, manage competing priorities, communicate risks early, and bring practical solutions to the team. Required qualifications: Strong hands-on experience with Windows Server, Active Directory, Group Policy, DNS, DHCP, PKI, and enterprise endpoint management. Experience administering Red Hat Enterprise Linux or similar enterprise Linux systems. Experience with VMware, Nutanix, Hyper-V, or similar enterprise virtualization platforms. Nutanix AHV/Prism experience is preferred. Experience with enterprise storage, backup/recovery, and capacity planning. Experience with managed switching, VLANs, firewall administration, network segmentation, and troubleshooting network connectivity. Experience with PowerShell and infrastructure automation. Experience with Ansible, Python, Terraform, or similar tools is a plus. Experience applying DISA STIGs, using SCAP/STIG Viewer, supporting ACAS/Nessus findings, and working in RMF, NIST SP 800-53, JSIG, or similarly regulated environments. Experience operating in disconnected, air-gapped, classified, or highly controlled environments. Ability to document work clearly, follow change control, validate results, and build systems that are easy for others to support. Ability to work independently in a fast-moving environment, shift between infrastructure disciplines when needed, and make sound technical decisions without requiring detailed direction. Preferred qualifications: Nutanix AHV, Prism Central, Files, Flow, or cluster lifecycle management. GPU server, AI/ML, simulation, VDI, or high-performance compute infrastructure. Elastic, Splunk, or other centralized logging and SIEM platforms. Disconnected WSUS, offline patching, software-repository management, or approved media-transfer workflows. Data-center buildouts, rack-and-stack, structured cabling, power/cooling coordination, and new-facility stand-ups. Relevant technical or security certifications, such as Security+, CISSP, RHCSA/RHCE, VMware VCP, Nutanix NCA/NCP, Microsoft certifications, or CCNA/CCNP. Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information. Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Job Description Job Description: ServiceNow Delivery Manager Contract Atlanta, GA Role Overview We are seeking an experienced ServiceNow Delivery Manager to lead the delivery of large-scale digital transformation programs across global operations. The ideal candidate will have deep expertise in ServiceNow platforms (especially ITSM), experience managing Managed Cloud Operations (MCO) environments, and exposure to AI-driven solutions within service management ecosystems. This role requires strong leadership skills to drive end-to-end program delivery, stakeholder engagement, and continuous service improvement across distributed teams. Key Responsibilities Program & Delivery Management Lead end-to-end delivery of large-scale ServiceNow transformation programs across multiple geographies. Manage complex, multi-workstream programs, ensuring alignment with business objectives, timelines, and budgets. Establish and maintain governance frameworks, dashboards, KPIs, and reporting mechanisms. Drive Agile / SAFe / hybrid delivery models for global implementations. ServiceNow Platform Leadership Oversee implementation, enhancement, and support of ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB). Ensure adherence to ServiceNow best practices, architecture standards, and platform governance. Collaborate with architecture teams to design scalable, secure, and future-ready solutions. Managed Cloud Operations (MCO) Lead delivery and operations in MCO / cloud-managed services environments. Ensure high availability, performance, and compliance of ServiceNow platforms in cloud ecosystems. Drive operational excellence through automation, monitoring, and continuous improvement initiatives. AI & Automation Enablement Champion adoption of AI-powered capabilities within ServiceNow (e.g., Virtual Agent, Predictive Intelligence, AIOps). Identify opportunities to integrate AI/ML solutions to improve service desk efficiency and user experience. Collaborate with data and AI teams to implement intelligent workflows and predictive analytics. Global Stakeholder Management Engage with C-level stakeholders, business leaders, and IT executives across regions. Manage cross-functional teams across onshore, offshore, and nearshore locations. Act as the primary escalation point for delivery risks and issues. Financial & Risk Management Manage program budgets, forecasting, and cost optimization. Identify risks and establish mitigation strategies proactively. Ensure compliance with organizational and regulatory standards. People & Team Leadership Lead and mentor large global delivery teams including developers, architects, and consultants. Drive a culture of innovation, accountability, and continuous learning. Support talent development and capability building in ServiceNow and AI domains. Required Qualifications Bachelor's or Master's degree in IT, Computer Science, or related field. 10-15+ years of experience in IT service delivery and transformation programs. 5+ years of experience in ServiceNow delivery leadership roles. Strong hands-on experience with ServiceNow ITSM module. Proven track record of managing large, global transformation programs. Experience working in Managed Cloud Operations (MCO) / cloud environments. Exposure to AI/ML implementations within ITSM or enterprise platforms. Certifications: ServiceNow Certified System Administrator (CSA) ITIL v3/v4 Foundation (or higher) ServiceNow CIS-ITSM (preferred) Preferred Skills Experience with ServiceNow modules beyond ITSM (ITOM, ITBM, HRSD, CSM). Knowledge of AIOps, automation frameworks, and integration tools. Familiarity with cloud platforms (Azure, AWS, GCP). Strong understanding of DevOps and CI/CD practices. Excellent communication, leadership, and stakeholder management skills. Key Competencies Strategic thinking and execution Program governance and risk management Global delivery leadership Client relationship management Innovation and AI adoption mindset Success Metrics Successful delivery of transformation programs on time and within budget Improved service performance and operational efficiency Adoption of AI/automation capabilities High customer satisfaction (CSAT) scores Strong team engagement and retention Flexible work from home options available.

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard! Why you'll love this job As part of the Identity Services team, you'll help deliver secure digital products that support a reliable and profitable airline. You will design, implement, and care for cybersecurity solutions that protect users, systems, operations, and data, by ensuring strong identity controls such as role based access, authentication, authorization, and governance. This role requires attention to detail, strong problem solving, and high ethical responsibility. The fast paced global airline environment offers opportunities for professional development, continuous growth, and meaningful impact. As the Senior Manager of Identity Protection products, you will be responsible for the Privileged Access, Secrets Management, Digital Certificates & Encryption platforms, teams, and processes. This includes the human and non-human identities that are leveraged by American users and systems. Additional information about the skills needed for this position is listed in the Skills, Licenses & Certifications section below. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Privileged Access Management: Oversee the tools and processes that control, monitor, and secures access to critical systems and sensitive data by users, accounts, and processes with elevated privileges. Secrets Management: Oversee the non-human identity vaulting and lifecycle management platforms. Public Key Infrastructure & Certificate Management: Responsible for management of the public and private PKIs while ensuring certificates are managed throughout their lifecycle. Encryption Services: Responsible for designing, implementing, operating, and governing cryptographic technologies while ensuring compliance, key management, scalability, and enterprise-wide consistency. Access Control & Governance: Develop, implement, oversee, and lead strategic access control policies and procedures to ensure privileged access to systems and data is least-privilege and properly managed. Strategic Planning and Governance: Lead the development and implementation of enterprise-wide strategies for digital certificates, encryption, and PAM, ensuring alignment with organizational goals and regulatory requirements. Product and Portfolio Management: Direct the planning, execution, and delivery of critical projects related to identity & access products, ensuring they meet strategic objectives, are completed on time, and within budget. Stakeholder Communication and Reporting: Communicate key risks, strategies, and statuses related to identity & access products to executive leadership and prepare detailed performance reports with strategic insights and KPIs. Leadership and Development: Provide visionary leadership and mentorship to a team of cybersecurity professionals specializing in identity & access products, fostering a culture of excellence and continuous development through targeted training opportunities. Audit and Compliance: Lead and ensure the execution of regular audits of access controls and directory services to ensure compliance with internal policies and external regulations. Address any identified issues or gaps. Risk Assessment and Management: Oversee risk assessments related to digital certificates, encryption, and PAM, develop strategic risk mitigation plans, and ensure continuous improvement of security measures. Incident Response and Troubleshooting: Oversee and provide strategic direction for the response to and resolution of access-related security incidents and service requests. Guide the troubleshooting and resolution of issues related to user access and directory services. All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or a related technical discipline, or equivalent experience/training. Prior job experience in cybersecurity management or a related field is required. 7+ years of IT career experience in a closely related field 5+ years in a people leadership role Preferred Qualifications- Education & Prior Job Experience Bachelor's degree in Information Security, Computer Science, or a related field; advanced degree preferred 7+ years of IT career experience in a closely related field Proven track record of developing and implementing successful cybersecurity programs Experience managing security audits and assessments Experience with regulatory compliance and industry standards (e.g., GDPR, PCI-DSS, ISO 27001) Skills, Licenses & Certifications Relevant certifications including but not limited to CISSP, CISM, CISA, CompTIA Security+, Certified Identity and Access Manager (CIAM), and Microsoft Certified: Identity and Access Administrator Associate In-depth knowledge of IAM principles, technologies, and best practices. Understanding of Privileged Access, Secret, and Vaulting tools and technologies. Understanding of Public Key Infrastructures, Digital Certificates, and Encryption management, and related secure lifecycle platforms. Knowledge of regulatory compliance requirements related to access management (e.g., GDPR, HIPAA, SOX) Strong problem-solving and analytical skills to identify and address access management issues Strong verbal and written communication skills to effectively interact with technical and non-technical stakeholders Capability to manage IAM projects and initiatives, with experience working with various stakeholders, including technology teams, business teams, and end users. Ability to develop, update, and enforce comprehensive IAM strategies and policies. Proficiency in ensuring compliance with IAM standards and conducting risk assessments. Strong problem-solving and analytical skills to identify and address IAM-related security threats. Strong agile management skills to oversee the implementation and maintenance of IAM solutions. What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Corporate IT Systems Administrator for a full-time position. Position Summary: The Corporate IT Systems Administrator is responsible for the day-to-day administration, support, security, and maintenance of NuAxis Innovations' corporate technology environment. Reporting to the Director, Program Management Office, this position provides hands-on technical support across cloud infrastructure, networks, endpoints, corporate systems, websites, user access, software licensing, and IT assets at the Corporate Headquarters in Vienna, VA. This role serves as a primary internal technical resource for employees and helps ensure the company's technology environment is secure, reliable, properly licensed, documented, and aligned with organizational requirements. The successful candidate will independently resolve routine and moderately complex issues, identify recurring problems and risks, improve processes, and escalate advanced infrastructure or security matters when appropriate. Key Responsibilities Azure & Cloud Administration Support the administration, maintenance, and documentation of the company's Microsoft Azure environment. Monitor Azure resources, configurations, permissions, and usage; assist with cloud troubleshooting and optimization. Maintain appropriate administrative access and escalate architecture, security, or capacity concerns. Microsoft 365, Identity & Access Management Administer Microsoft 365 accounts, groups, licenses, permissions, and related services. Support Microsoft Entra ID administration, including authentication, multifactor authentication, role-based access, and account recovery. Provision, modify, review, and remove access based on approved business requirements and least-privilege principles. Monitor usage and licensing and identify opportunities to reclaim or optimize licenses. Network & Firewall Administration Administer and support corporate wired, wireless, remote-access, and VPN connectivity. Configure, monitor, troubleshoot, and maintain network equipment and services. Administer corporate firewall configurations and access in accordance with established security requirements. Maintain network and firewall documentation and coordinate escalated support with vendors or specialized resources. Endpoint, Imaging & Asset Management Configure, image, deploy, maintain, and support company computers and related equipment. Administer endpoints through Microsoft Intune and other approved management tools. Maintain standard device configurations and support operating system, application, security, and configuration updates. Manage the IT asset lifecycle, including inventory, assignment, transfer, recovery, replacement, secure disposition, warranty status, and refresh planning. Software & License Administration Administer corporate software subscriptions, licenses, user assignments, renewals, and administrative ownership. Provision and remove software access as employees join, leave, or change roles. Maintain accurate records of applications, licenses, administrative accounts, and assigned users. Coordinate software purchasing and renewal requirements with Finance, Procurement, and business owners. Website Administration Support the administration and maintenance of NuAxis internal and external websites. Coordinate website updates, permissions, availability, and technical troubleshooting with internal stakeholders and external vendors. Maintain appropriate administrative access and supporting technical documentation. Internal Customer Support Serve as a primary point of contact for internal IT support requests. Troubleshoot issues involving computers, software, Microsoft 365, accounts, permissions, connectivity, and corporate applications. Document, prioritize, resolve, and appropriately escalate service requests while communicating status and resolution clearly. Identify recurring issues and recommend permanent fixes, automation, documentation, or process improvements. Employee Lifecycle Support Provision employee accounts, equipment, software licenses, and approved access for onboarding. Modify access and licensing when employee responsibilities change. Disable accounts, revoke access, recover licenses, and coordinate equipment return during offboarding. Maintain records demonstrating completion of employee lifecycle activities. Security, Compliance & Process Documentation Implement established access-control, endpoint-security, and IT operating requirements. Identify and promptly escalate suspected security incidents, vulnerabilities, and configuration risks. Support remediation, audits, assessments, and evidence collection related to corporate IT systems. Maintain procedures, work instructions, configuration records, access records, inventories, and other required operational documentation. Support IT processes and documentation required by CMMI and other applicable management-system requirements. Required Qualifications Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related discipline, or an equivalent combination of education, training, and relevant experience. Three to five years of relevant experience in IT systems administration, infrastructure administration, or corporate IT support. Comptia A+ Hands-on experience supporting Microsoft Azure and Microsoft 365 environments. Experience with Microsoft Entra ID, identity and access management, permissions, multifactor authentication, and role-based access. Experience administering Windows endpoints and endpoint-management technologies such as Microsoft Intune. Experience supporting corporate networks, VPNs, firewalls, and network troubleshooting. Experience imaging, deploying, maintaining, and troubleshooting computers and peripherals. Experience with IT asset management and software-license administration. Demonstrated learning agility, including the ability to quickly understand new technologies, troubleshoot unfamiliar systems, and independently develop proficiency with evolving tools and platforms. Strong troubleshooting, analytical, organizational, and technical-documentation skills. Ability to communicate technical issues clearly to technical and nontechnical audiences, manage competing priorities, protect sensitive information, and escalate issues appropriately. Preferred Qualifications Experience supporting CMMI requirements, processes, documentation, or assessments. Current Microsoft Azure certification, such as Microsoft Certified: Azure Administrator Associate. Additional Microsoft 365, endpoint administration, networking, or security certification. Experience using Nextthink for digital employee experience, endpoint visibility, or IT operations. Familiarity with Barracuda Backup or comparable backup, recovery, and disaster-recovery technologies. Familiarity with Drupal administration, including user access, modules, updates, configuration, and technical troubleshooting. Experience working in a government contracting environment. Experience supporting internal and external corporate websites. Core Technologies & Areas of Responsibility Microsoft Azure • Microsoft 365 • Microsoft Entra ID • Microsoft Intune • Nextthink • Windows • Networking • Firewalls and VPN • Endpoint Management • IT Asset Management • Software Licensing • Website Administration • Identity and Access Management Success in This Role Employee accounts, equipment, access, and licenses are provisioned and removed accurately and on time. Hardware, software, and licensing inventories are complete, current, and reconcilable to employee records. Endpoints, networks, and cloud services are actively administered, documented, and supported. Internal support requests are resolved promptly or escalated with clear documentation and ownership. Administrative access and security-related issues are identified, documented, remediated, or escalated appropriately. Recurring IT activities become more standardized, measurable, and automated over time. Working Relationships This position works closely with the Program Management Office, People & Culture, Information Security, Finance and Procurement, program and delivery leadership, employees and managers, and external technology vendors and service providers. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Job Description Job Description Summary: The Senior IT Systems Engineer (SSE) serves as a lead technical expert in system administration for complex and enterprise-level operating systems. The Senior SE recommends and oversees the configuration of operating systems and system applications, investigating and analyzing feasibility of system requirements, developing system specifications, and identifying advanced methods and solutions to ensure a high level of service to the customers of Columbia Association's (CA) Information Technology (IT) division. Essential Duties: Effectively participate in all aspects of design, development, testing, and implementation of all internal and external system features for the organization on an as-needed basis Provide expert-level customer support to address and resolve complex customer issues with efficiency and within CA's guidelines Resolve product or service problems by clarifying customer concerns, determining the cause of the problem, selecting and explaining the best solution to solve the problem Fully document solutions to issues in CA's Support Hub/knowledge base using the established CA criteria Lead one or more architecture assignments in close collaboration with the CA strategic partners and personnel to manage the deliverable schedule accordingly Ensure that all aspects of the architecture are driven by the business goals of the organization, with requirements managed consistently, effectively, and strategically Present the strategic benefits of adopting a consistent architectural approach Assess requirements and present system engineering-based recommendations that are in line with the strategic CA IT vision for the enterprise and wider best practice Ensure that the various views comprising enterprise architecture are consistent and coherent, developed at an appropriate level of detail, and that changes are controlled to maintain consistency Advise on and participate in the governance processes established to ensure that the enterprise architecture delivers the desired benefits to the organization Serve as a subject matter expert for architectural frameworks, methods and tools Advise and assist CA personnel and external partners' personnel in any architecture disciplines Ability to lead large and complex enterprise projects, ensuring strategic alignment and successful delivery within scope, time, and budget Support Microsoft Intune and IT Asset Management systems Demonstration of aptitude and commitment to continuous learning and upskilling, in alignment with departmental expectations for all team members Additional Duties: Effectively facilitate installation of all updates and patches to CA systems in a timely yet tested/secure manner Effectively plan and facilitate any other ongoing CA system support both on-site and with all CA's facilities Effectively assist as a technical resource with all general support and infrastructure problems and projects Monitor and maintain CA's enterprise systems and solutions as assigned Ensure testing includes requisite quality assurance metrics in accordance with CA's standards Under the guidance of CA IT Network Manager, monitor and maintain CA's network and infrastructure Monitors and maintains a comprehensive set of performance metrics for all system features Maintain an up-to-date knowledge of best practices, policies, and technical specifications for endpoint computing and server hardware Interact with team members in developing new service programs and in efficiently providing services offered Perform helpdesk duties including Call Center responsibilities & trouble ticket completion at all levels but with specific focus on Tier 2 & Tier 3 escalations Support audio/video systems and solutions Manage vendor relationships, contracts, solicitations and performance Requirements: Experience Strong technical and analytical background and experience in desktop/server configuration and integration - sufficient to allow for performance as single technical security support or as a lead in a security systems team Experience providing technical support to mid to large size organizations (500 ) utilizing ERP solutions Education Bachelor's degree in computer science, relevant software engineering experience or related field, or equivalent combination of education and work experience Certification ITIL 4 Foundation - required Smartsheet Product Certified - preferred Smartsheet Systems Administrator - preferred Certified Scrum Master - preferred Microsoft Certified: Azure Solutions Architect Expert - preferred Microsoft Certified: Windows Server Hybrid Administrator Associate - preferred Knowledge, Skills, and Abilities Problem Solving Demonstrated skill in problem solving and troubleshooting computer hardware, software and network connectivity Experience as primary technical support contact for a client Demonstrated skill in prioritizing tasks that are mission critical enterprise wide. Communication/Professionalism Ability to support all user levels and provide direct support to key CA stakeholders including senior management and Board officials. Demonstrated excellent technical and non-technical communication skills, both written and orally Significant, demonstrated experience providing technical customer support on the phone, online, and in person Ability to work independently and as part of a team providing timely, high-quality services. Ability to maintain confidentiality when accessing records for business needs Ability to adequately report project status, activities and achievements to a senior-level audience on a regular basis Technical Skills Experience in migration planning, systems upgrade planning, and with enterprise support tools Cisco Meraki knowledge is a plus Advanced Azure AD knowledge is required Experience with modern QA methodologies, tools and processes

Job Description Job Description Velocitor Solutions is a leader in enterprise fleet management and mobile innovation, celebrating over 25 years of profitably growing technology. We go beyond standard telematics by offering a comprehensive, managed ecosystem-managing over 200,000 mobile assets for Fortune 500 clients across North America. Our V-Track platform integrates GPS tracking, AI-powered video telematics, and real-time data to drive safety and efficiency. We are in a pivotal phase of growth and looking to expand technology team. Why Join Velocitor Solutions You'll own critical infrastructure and network outcomes in a high-availability environment where reliability, security, and operational excellence directly impact customers. You'll also help modernize and simplify our stack (including virtualization evolution and cloud optimization) while partnering closely with product, managed services, and vendors to deliver measurable improvements. Position Summary The Senior Network / Infrastructure Engineer is responsible for the design, implementation, maintenance, and optimization of Velocitor Solutions' network, server, virtualization, cloud, and security infrastructure. This role ensures the availability, reliability, performance, and security of enterprise systems supporting business operations and customer-facing platforms. The Senior Network / Infrastructure Engineer serves as a technical lead for infrastructure initiatives and collaborates with internal teams, vendors, and stakeholders to deliver scalable and secure technology solutions. Essential Duties and Responsibilities Infrastructure Administration Administer and maintain VMware vSphere, ESX, and ESXi environments, including system upgrades, patch management, performance tuning, capacity planning, backup, disaster recovery, and troubleshooting. Support infrastructure modernization efforts, including virtualization platform migrations and cloud integration projects. Manage enterprise storage and compute platforms, including SAN, NAS, and converged infrastructure solutions. Monitor system performance and implement improvements to maximize reliability and efficiency. Cloud & Platform Management Administer Microsoft Azure environments, including networking, compute resources, storage, monitoring, security, and cost management. Deploy, manage, and support Kubernetes clusters and containerized applications. Support Docker environments, image repositories, runtime security, and application scalability. Configure and maintain load balancing solutions and associated network services. Network Engineering Design, implement, maintain, and troubleshoot enterprise LAN, WAN, wireless, voice, and video network environments. Configure and support routers, switches, firewalls, VPNs, VLANs, QoS, DHCP, DNS, and related technologies. Monitor network performance and resolve connectivity, latency, and security issues. Maintain secure remote access solutions and network security controls. Security & Compliance Manage secure data transfer systems, including SFTP and managed file transfer platforms. Maintain SSL/TLS certificates and encryption technologies across infrastructure platforms. Assist with vulnerability remediation, security hardening, and compliance-related initiatives. Support audits and security assessments as required. Operational Excellence Develop and implement automation solutions to improve operational efficiency and system reliability. Maintain monitoring, alerting, logging, and performance management systems. Participate in incident response, root cause analysis, and corrective action planning. Participate in on-call support rotations and after-hours maintenance activities as needed. Documentation & Collaboration Create and maintain technical documentation, diagrams, standards, procedures, and runbooks. Collaborate with software development, product, support, and business teams to support organizational initiatives. Coordinate with vendors and third-party service providers to resolve issues and implement solutions. Provide technical guidance and mentorship to junior team members when appropriate. Required Qualifications Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field; equivalent experience may be considered. Minimum of five (5) years of experience in a senior-level network or infrastructure engineering role. Strong experience supporting enterprise VMware environments. Strong experience administering Microsoft Azure environments. Hands-on experience with Kubernetes and containerized application platforms. Extensive knowledge of TCP/IP networking, routing, switching, VPNs, wireless networking, and network security. Experience administering enterprise firewalls, including SonicWall, Cisco ASA, or Palo Alto. Experience with Windows Server, Active Directory, Group Policy, and Microsoft Exchange environments. Working knowledge of Microsoft SQL Server administration and support. Strong troubleshooting, analytical, and problem-solving skills. Excellent verbal and written communication skills. Preferred Qualifications Industry certifications such as CCNA, CCNP, VCP, NCP, Azure Administrator (AZ-104), Azure Solutions Architect (AZ-305), Security+, or equivalent. Experience with Nutanix platforms and virtualization migrations. Experience with Cisco UCS, NetApp storage solutions, and FlexPod environments. Experience with IIS, Tomcat, and enterprise email security solutions. Experience supporting monitoring, endpoint management, backup, and disaster recovery platforms. Knowledge, Skills, and Abilities Strong understanding of enterprise infrastructure architecture and best practices. Ability to manage multiple projects and priorities simultaneously. Ability to work independently with minimal supervision. Strong organizational and documentation skills. Ability to identify opportunities for process improvement and automation. Commitment to maintaining secure, reliable, and scalable technology environments. Physical Requirements Ability to sit for extended periods while working at a computer. Ability to occasionally lift and carry equipment weighing up to 50 pounds. Ability to work in server rooms and data center environments. Ability to travel occasionally between company locations or vendor sites as needed. Working Conditions Primarily office-based environment. Occasional after-hours, weekend, or emergency support may be required. Participation in on-call support rotations is required. Velocitor Solutions is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law. Company Description Velocitor Solutions is a leading provider of enterprise mobility, fleet management, and technology solutions, delivering innovative software, hardware, and managed services to organizations across North America. For more than 25 years, we have helped businesses improve operational efficiency, enhance workforce productivity, and gain greater visibility into their mobile assets through cutting-edge technology and exceptional customer service. Our success is built on a commitment to innovation, collaboration, integrity, and delivering meaningful solutions that help our customers achieve their goals. To learn more about Velocitor Solutions, our products, services, and company culture, please visit our website at on our Careers page. Company Description Velocitor Solutions is a leading provider of enterprise mobility, fleet management, and technology solutions, delivering innovative software, hardware, and managed services to organizations across North America. For more than 25 years, we have helped businesses improve operational efficiency, enhance workforce productivity, and gain greater visibility into their mobile assets through cutting-edge technology and exceptional customer service. Our success is built on a commitment to innovation, collaboration, integrity, and delivering meaningful solutions that help our customers achieve their goals. To learn more about Velocitor Solutions, our products, services, and company culture, please visit our website at on our Careers page.

Job Description Job Description Position Summary IPRO MSP is adding a senior network engineer to our team to build, manage, and maintain network and security infrastructure for our managed services clients and colocation datacenters. The environment is Fortinet: FortiGate firewalls with HA pairs and SD-WAN, FortiSwitch, and FortiAP, with FortiSASE, FortiEMS, and ZTNA expanding. The position is also our technical point of contact with a third-party SOC. This position handles most moves, adds, and changes, and builds out the programs behind them: centralized firewall management, monitoring, lifecycle policy, and documentation. The MSP Manager is a network engineer by background and works the substantial projects alongside this position; day-to-day decisions sit with the engineer. Staff engineers and admins cover routine break/fix. This is a hands-on engineering position. More about IPRO at First 90 Days A plan and visible movement are expected; completion is not: Audit Fortinet deployments across clients and colos Begin a phased FortiManager rollout Expand Auvik coverage, alerting, and dashboards Draft the network equipment lifecycle policy Map ISP circuit monitoring and begin SOC alert tuning Responsibilities Network and security operations: FortiGate firewalls across clients and colos: configuration, policy, HA pairs, SD-WAN, IPS/IDS FortiSwitch and FortiAP; VPN, segmentation, and wireless FortiSASE, ZTNA, and FortiEMS administration where deployed Escalated network and security issues; project work with TAMs and sales engineers Colocation datacenters: Higher-end Fortinet platforms under redundancy and formal change management; maintenance windows planned and executed with rollback SOC partnership: Technical liaison to a Fortinet-specialized SOC; implementations on our side (log forwarding, onboarding) and ongoing alert tuning Investigation and remediation of findings; decision authority on escalated events Programs and build-out: New client onboarding: review existing configurations (often non-Fortinet), assess, and provision replacement gear FortiManager deployment; Auvik expansion with ticketing integration Lifecycle policy: firmware, config backups, patch cadence, change management ISP circuit monitoring, carrier escalation, and uptime reporting Documentation in IT Glue; repeatable standards Environment Core: FortiGate, FortiManager, FortiAnalyzer, FortiSwitch, FortiAP, SD-WAN. Supporting systems: Auvik, NinjaRMM, IT Glue, Salesforce. FortiSASE, FortiEMS, and ZTNA are expanding. Client onboarding regularly involves other vendors' equipment; a senior engineer is expected to assess, support, and replace whatever is in the rack. Requirements Titles vary from company to company, so demonstrated work counts for more than what the last position was called. Senior engineers, engineers, and senior administrators who have designed, built, and fixed production networks without a script are all worth a conversation. Experience that mostly consists of following procedures someone else wrote is not a fit for this job. Hands-on FortiGate across multiple production environments, including HA pairs, where the design and changes were yours Fundamentals solid enough to troubleshoot from first principles: TCP/IP, routing (BGP/OSPF), switching/VLANs, VPN, DNS, DHCP A record of writing network or security standards and policies, not only working within them Centralized firewall management; FortiManager strongly preferred Deployment or substantial tuning of a network monitoring platform Experience working with a SOC, MSSP, or security monitoring partner Datacenter experience under formal change management Certifications: NSE, FCP, or FCSS is a plus, and the company pays for more of them. Production work counts for more than any certificate. Preferred: MSP experience FortiSASE, ZTNA, FortiEMS, or SD-WAN deployments Auvik; ISP carrier management; Azure networking Schedule and Expectations Monday-Friday, 8:00 AM-5:00 PM Central, based in Van Alstyne, TX; most weeks hold to it Time is logged in tickets, as at any MSP; the job is measured on work completed, not minutes at a desk Maintenance windows and occasional incidents happen after hours; after-hours time is taken back as comp time No standing on-call rotation; after-hours security escalations are rare, and handling them is part of the job Hybrid is set by the work: staging and buildouts require being on site with the gear - racking, cabling, console access; monitoring, tuning, and administrative work can be done remotely Occasional client site visits and colo trips Compensation and Benefits $85,000-$120,000/year, set by demonstrated level Health, dental, and vision insurance 401(k) with 4% company match 13 days of PTO per year (prorated in year one), plus one additional day per year of service; PTO covers both vacation and sick time. Paid holidays in addition Comp time for after-hours and overtime work Company-paid training and certifications where there is a business case IPRO is an equal opportunity employer. Company Description IPRO is a Dallas-based Managed Services Provider (MSP) and VoIP cloud hosting company founded in 2004. Focused on flexible hosted solutions for local small and medium-sized businesses, IPRO has grown into a trusted IT partner for national and global enterprises. The company specializes in delivering proactive, customized IT solutions that streamline operations, enhance security, and support digital transformation. IPRO's services include managed IT, cloud infrastructure, VoIP systems, and hybrid workspace solutions. Their approach emphasizes operational efficiency, cost-effective scalability, and hands-on support-allowing clients to focus on their core business while IPRO handles the technology. With a strong leadership team and a commitment to tailored service, IPRO positions itself as a strategic partner in long-term business growth Company Description IPRO is a Dallas-based Managed Services Provider (MSP) and VoIP cloud hosting company founded in 2004. Focused on flexible hosted solutions for local small and medium-sized businesses, IPRO has grown into a trusted IT partner for national and global enterprises. The company specializes in delivering proactive, customized IT solutions that streamline operations, enhance security, and support digital transformation. IPRO's services include managed IT, cloud infrastructure, VoIP systems, and hybrid workspace solutions. Their approach emphasizes operational efficiency, cost-effective scalability, and hands-on support-allowing clients to focus on their core business while IPRO handles the technology. With a strong leadership team and a commitment to tailored service, IPRO positions itself as a strategic partner in long-term business growth

Job Description Job Description GES is seeking a Principal Network Engineer specializing in enterprise wireless infrastructure to design, implement, and modernize a large-scale, geographically distributed wireless network environment. The successful candidate will serve as a senior technical engineer responsible for migrating Aruba wireless controllers to a centralized cloud-hosted environment, implementing Aruba Central, improving wireless network resiliency, and standardizing wireless security and access-control capabilities. This position requires extensive experience with Aruba wireless technologies, enterprise networking, wireless security, high availability, and network access control. The engineer will collaborate with cloud, network, cybersecurity, identity management, and monitoring teams to deliver reliable, scalable, and secure wireless infrastructure. The engineer will support architecture, implementation, integration, testing, migration, documentation, and transition to operations while providing technical direction to other engineering personnel. Days Required in Office: Five Days in Office Until Acclimated and then possibly One Day Remote Clearance Required: Secret Primary Responsibilities Wireless Architecture and Controller Migration Design, engineer, and implement the migration of existing Aruba wireless controllers to a centralized cloud-hosted infrastructure. Deploy and configure Aruba Central for centralized wireless management, configuration standardization, monitoring, and operational visibility. Develop controller migration strategies, implementation procedures, validation plans, and rollback processes. Standardize NTP configurations across wireless controllers, access points, and supporting network infrastructure. Evaluate and establish wireless deployment standards, including bridge versus tunnel mode and campus versus remote architectures. Develop standardized configurations and deployment playbooks for geographically distributed sites. Coordinate cloud infrastructure integration, including connectivity, routing, security requirements, and availability. Wireless High Availability and Network Resiliency Design and implement Layer 2 and Layer 3 redundancy to improve wireless availability and service continuity. Configure and validate controller failover, preemption, and recovery to preferred controllers following service restoration. Implement and troubleshoot VRRP, virtual IP addressing, and controller high-availability configurations. Evaluate and optimize DHCP, GRE tunnels, routing, and wireless traffic forwarding across centralized and distributed environments. Develop and execute failover and recovery testing to validate wireless resiliency. Troubleshoot complex controller, routing, and wireless connectivity issues. Wireless Security and Network Access Control Design and implement enterprise wireless security standards, including WPA3, Wireless Intrusion Detection Systems (WIDS), and identity-based access controls. Configure wireless security policies through Aruba Central and validate deployment to controllers and access points. Evaluate hardware compatibility and develop migration strategies for WPA3 adoption, including transition-mode considerations. Standardize wireless configurations, including 5 GHz operation, authentication, and security settings. Integrate wireless infrastructure with Cisco ISE, Aruba ClearPass, and enterprise identity services. Configure and troubleshoot 802.1X, RADIUS, EAP-TLS, certificate-based authentication, and wireless access policies. Coordinate identity-based policy integration with Microsoft Entra ID, VPN infrastructure, and firewall enforcement. Monitoring and Enterprise Integration Integrate Aruba Central with ScienceLogic SL1 to support wireless monitoring, alerting, device discovery, and performance visibility. Coordinate with monitoring engineers to establish required APIs, monitoring policies, and operational dashboards. Validate controller status, access point availability, authentication health, and wireless performance monitoring. Support integration with enterprise DNS, DHCP, NTP, routing, and security infrastructure. Identify opportunities to automate wireless configuration, monitoring, and troubleshooting. Guest Wireless and Security Integration Develop secure guest wireless architecture, including network segmentation and Internet connectivity options. Evaluate guest authentication methods, including temporary credentials, PPSK, and IPSK. Support guest wireless security requirements, implementation planning, and authorization documentation. Coordinate technical security assessments, configuration validation, and required infrastructure approvals. Technical Leadership and Implementation Serve as a senior technical subject matter expert for Aruba wireless infrastructure and centralized wireless management. Provide technical direction, mentoring, and engineering guidance to network engineering personnel. Lead technical design reviews, implementation planning, integration testing, and troubleshooting activities. Identify technical risks, dependencies, and operational impacts associated with wireless modernization. Establish repeatable engineering standards and implementation procedures for deployment teams. Support production migration, validation, and transition to operations. Documentation Responsibilities Develop and maintain engineering and operational documentation, including: Wireless architecture and cloud integration diagrams. Aruba Central and controller configuration standards. Controller migration and implementation procedures. Layer 2/Layer 3 redundancy, VRRP, and failover designs. Wireless security and WPA3 implementation standards. NAC integration and authentication policy documentation. Network connectivity, routing, and data-flow diagrams. ScienceLogic SL1 monitoring integration requirements. Guest wireless architecture and security documentation. Test plans, validation procedures, and rollback documentation. Standard operating procedures and migration playbooks. As-built and operations transition documentation. Key Success Factors: The ideal candidate is not simply a wireless controller administrator. This position requires an engineer capable of modernizing enterprise wireless infrastructure, integrating centralized management platforms, improving network resiliency, and implementing secure wireless access across distributed environments. The successful engineer must understand how wireless controllers, Aruba Central, routing, authentication, cloud infrastructure, and enterprise monitoring work together to deliver reliable wireless connectivity. The position requires strong technical leadership, advanced troubleshooting capabilities, and the ability to develop standardized implementation procedures that enable successful migrations and long-term operational support. Required Qualifications: Bachelor's degree with 12+ years of relevant experience, or Master's degree with 10+ years of relevant experience. Additional relevant experience, education, or training may be considered in lieu of a degree. IAT Level II Certified Significant hands-on experience engineering, implementing, and supporting enterprise Aruba wireless infrastructure, including controllers, access points, and centralized management platforms. Experience with Aruba Central, including configuration management, controller integration, and enterprise wireless deployments. Strong knowledge of enterprise wireless networking, including 802.11 standards, RF fundamentals, WLAN architecture, VLANs, routing, and switching. Experience implementing and troubleshooting wireless controller redundancy, high availability, failover, and network resiliency. Experience with wireless security and authentication, including WPA2/WPA3, 802.1X, RADIUS, and enterprise NAC platforms. Experience integrating wireless infrastructure with enterprise networking services, including DNS, DHCP, NTP, routing, and monitoring platforms. Experience developing and executing engineering designs, implementation plans, migration procedures, test plans, and production deployments. Strong troubleshooting and analytical skills with the ability to resolve complex wireless connectivity, authentication, and network performance issues. Strong written and verbal communication skills, including experience providing technical guidance and developing engineering documentation. Clearance Requirements U.S. citizenship required. Active Secret clearance required. Must meet applicable cybersecurity workforce qualification requirements for the assigned position. Desired Qualifications: Experience migrating Aruba wireless controllers to cloud-hosted or centrally managed environments. Experience with Aruba Central On-Premises or cloud-managed Aruba deployments. Experience implementing VRRP, controller preemption, and Layer 2/Layer 3 failover architectures. Experience with bridge-mode, tunnel-mode, campus, and remote wireless architectures. Experience integrating Cisco ISE and Aruba ClearPass with enterprise wireless infrastructure. . click apply for full job details

Job Description Job Description Network Engineer Company Overview ProTech Services Group, Inc. is a premier technology services provider and business consulting company. We are focused on helping businesses leverage their IT solutions to improve profitability and create growth while emphasizing security. We are a Full-Service IT company offering: Managed Services, Technology & Consulting , Security Services, Cloud Services, and Talent Acquisition. Summary The Network Engineer is responsible for assisting other Systems Administrators, Engineers, and management by performing tasks to support our clients in an effective and proactive manner while providing excellent customer service. This role is crafted for a seasoned technical professional who can handle high-priority issues, mentor junior staff, and interact with clients when complex problems arise. This position is part of the Service Delivery Department. Job Description Work critical service tickets in varying degrees of difficulty and sensitivity: Microsoft Servers (deploying, and integration in SMB environments) Active Directory (DFRS, AD Sync, multi domain forest) and SharePoint Intune device management and Autopilot experience a plus. VMWare (vCenter installation/upgrade, cluster management, centralized storage) SAN Technologies Layer 3 network topology (Firewalls, Routers, Switches, Switch Stacks, VLANs) Must be able to diagram network setup for documentation purposes. RDS Services (both for administration and published application roles) Project engineer for projects including 365 Tennant creation, infrastructure design and installation, as well as life cycle management and rotation. Be "IT Lead Engineer" for clients Perform sensitive migration and critical event occurrences. Provide Level III escalation support for Level I and II NOC Engineers Provide exceptional customer service to all clients and prospects. Skills and Qualifications Enhanced experience supporting Microsoft server operating systems Enhanced experience with various firewall technologies Enhanced experience with various routers, switches, wireless, etc. Enhanced experience with remote management. Effective communication skills (Verbal and written) Proven, excellent customer service Patience under stressful situations (i.e. network outages, server down, infosec intrusion etc.) Ability to think critically by using reasoning to identify the strengths and weaknesses of alternative approaches to problems as well as larger scale implications and communicate that. Ability to work alone, in a group, or under direct supervision effectively. Must be self-paced and self-starter. An attitude conducive to learning and accepting challenges head on is a must. Education and Work Experience 6 years of relevant IT support experience. Experience in call center, network operations center or large MIS department preferred. College degree is a plus, not a requirement. IT Certifications are a plus. Other Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 25 pounds at times. Weekend and night work as required by client needs. Benefits Medical/Dental/Vision/Mental Health coverage 401(k) with a generous company match Ongoing education/training/certification program Career growth opportunities Employee recognition and award systems Regularly scheduled team events ProTech is an equal opportunity employer, providing a safe, drug-free work environment

Job Description Job Description iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced Senior Network Engineer to join our Consulting team. iT1 has been ranked as one of Arizona's Best Places to Work for over a decade, running in the Small Business category. This role is an exciting opportunity to continue your career in the IT consulting and managed services world. You will be exposed to many of the top technology offerings in the market and can work with some of the most talented engineers in the country. The Senior Network Engineer provides senior-level operational ownership and Tier 3 engineering support for network, connectivity, wireless, security, optical, voice, and unified communications infrastructure. The role focuses on service restoration, complex troubleshooting, approved changes, platform health, escalation coordination, documentation, continuous improvement, and reliable delivery within the managed-services scope. The engineer works closely with iT1 service management, the dedicated Client Success Manager, client stakeholders, carriers, and technology vendors. Requirements Act as a Tier 3 subject-matter escalation point for complex incidents and service degradations. Perform alert validation, incident triage, service-restoration actions, incident remediation, problem management, root-cause analysis, post-incident reviews, known-error tracking, and corrective-action follow-up. Plan and implement approved standard, normal, and emergency changes with impact assessment, maintenance-window coordination, rollback planning, validation, closure documentation, and follow-up actions. Coordinate OS, firmware, and infrastructure patching activities within the approved scope, including planning, testing, rollout, validation, and vendor coordination. Provide remote break-fix and engineering support for routers, LAN and data center switches, firewalls, load balancers, network access control, Cisco ACI/APIC, WAN edge devices, VPN infrastructure, routing protocols, switching protocols, VLANs, segmentation, QoS, and high-availability pairs or clusters. Monitor, investigate, and improve infrastructure availability and performance using health, capacity, telemetry, configuration, threshold, log, interface, latency, jitter, packet-loss, redundancy, and failover indicators where supported. Troubleshoot and manage Cisco SD-WAN controllers, edge devices, overlays, tunnels, internet circuits, Starlink connectivity, and site-to-site or remote-access VPN services. Support wireless controllers and access-point infrastructure, including availability, registration, RF utilization indicators, authentication failures, roaming, interference, firmware status, configuration backup, security alerts, capacity, and coverage trends. Monitor and manage in-scope optical network nodes supporting dark-fiber connectivity, including interfaces, optical levels, span health, hardware alarms, environmental status, protection paths, protection switching, redundancy, utilization, and vendor escalation. Support voice and unified communications platforms including AudioCodes Routing Manager, One Voice Operations Center, Session Border Controllers, MediaPack gateways, SIP trunks, Cisco Webex Contact Center, and Microsoft Teams voice/Direct Routing integration. Maintain accurate HLD/LLD documentation, logical and physical diagrams, configuration records and backups, SOPs, runbooks, troubleshooting procedures, IPAM/DNS/DHCP records, inventories, monitoring definitions, change logs, and knowledge-base articles. Experience with operational platforms that may include LogicMonitor, Cisco Catalyst Center, Cisco ThousandEyes, NetBrain, SolarWinds, Cisco SD-WAN Manager, and the Client's ITSM platform. Provide technical input for recurring service reviews, including infrastructure health, incident and alert trends, capacity, performance, lifecycle concerns, risks, documentation currency, vendor cases, and continuous-improvement recommendations. Communicate clearly with the Client during incidents and escalations, maintain complete work notes and resolution records, validate restoration, and support knowledge transfer. JOB QUALIFICATION REQUIREMENTS Senior-level experience supporting large, distributed enterprise or public-sector network environments in a managed-services, NOC, infrastructure operations, or similar operational model. Demonstrated advanced troubleshooting across routing, switching, firewalls, VPN, wireless, SD-WAN, network segmentation, QoS, high availability, and network performance. Hands-on expertise with Cisco enterprise networking, including Catalyst, Nexus, ISR/ASR/Catalyst 8000, ACI/APIC, routing protocols such as BGP, OSPF, and EIGRP, and switching protocols such as Spanning Tree. Experience with Palo Alto, Cisco ASA/Firepower, and Meraki security or SD-WAN platforms. Experience with enterprise wireless controllers and access points, RF health indicators, authentication, roaming, interference analysis, capacity, coverage, and firmware lifecycle support. Ability to troubleshoot latency, jitter, packet loss, bandwidth saturation, interface errors, adjacency failures, tunnel health, route selection, failover, and cross-provider connectivity conditions. Experience with carrier and vendor case management, including evidence collection, coordinated testing, escalation tracking, stakeholder communication, restoration validation, and closure documentation. Familiarity with voice and UC infrastructure, including SIP, SBCs, gateways, Direct Routing, call setup, signaling, media paths, codec negotiation, call-quality indicators, and carrier trunks. Ability to use monitoring and management platforms, interpret telemetry and logs, correlate alarms, identify actionable conditions, and distinguish local, overlay, carrier, platform, and application-related causes. Working knowledge of ITIL-aligned incident, problem, change, configuration, capacity, knowledge, and vendor-management practices. Strong technical writing skills for diagrams, SOPs, runbooks, RCA/PIR documents, change records, knowledge articles, configuration records, and client-facing updates. Ability to work independently in a dedicated client role while collaborating effectively with service-desk, NOC, engineering, service-management, and client teams. Ability to participate in after-hours maintenance, major-incident response, or escalation coverage as required by the 24 x 7 service model. Must be eligible to work as a US-based iT1 employee and perform services remotely or locally as required. REQUIRED CERTIFICATIONS Cisco CCNP or higher Palo Alto Networks Certified Network Security Administrator (PCNSA) or comparable firewall certification. Cisco Certified Specialist credentials in enterprise core, advanced routing, SD-WAN, wireless, security, or data center technologies. Microsoft certification related to Teams voice, collaboration, or communications systems. PHYSICAL DEMANDS Sit at a computer for 8 hours per day Keyboarding for 8 hours per day Near Vision (working with small objects or reading small print) Speaking (communicating information to clients / coworkers) Hearing Requirements (In person speech, telephone, other sounds) Benefits Medical, dental, and vision benefits with highly subsidized premiums Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off 401(k) Plan with employer match

Job Description Job Description Sigma Defense is seeking a Senior Kubernetes Infrastructure Developer to be a Kubernetes platform engineer and infrastructure developer, not simply a user of Kubernetes. This individual should understand what is happening beneath the application layer and be comfortable taking technical ownership from the Azure infrastructure and network supporting the cluster through AKS configuration, networking, identity, security, deployment automation, observability, and lifecycle management. The ideal candidate believes Kubernetes infrastructure should be built through code, version controlled, automated, repeatable, secure, and recoverable. Equal Opportunity Employer/Veterans/Disabled: Sigma Defense Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Requirements 8+ years of relevant experience. Significant professional experience designing, deploying, and operating Kubernetes environments. Strong hands-on experience with Microsoft Azure and Azure Kubernetes Service (AKS). Deep understanding of Kubernetes architecture, including nodes, pods, deployments, services, namespaces, ingress, configuration, secrets, and storage. Experience designing and operating production Kubernetes clusters supporting enterprise workloads. Strong experience with Infrastructure as Code and automated infrastructure deployment. Hands-on experience with Terraform, Bicep, Helm, and Kubernetes manifests. Experience developing and maintaining Helm charts. Strong understanding of Kubernetes networking and integration with Azure networking services. Experience implementing Kubernetes identity, authentication, authorization, and RBAC. Experience integrating Kubernetes environments with Microsoft Entra ID and Azure identity technologies. Experience with container security and secure cluster configuration. Experience implementing automated Kubernetes deployments using CI/CD or GitOps methodologies. Strong scripting and automation skills using PowerShell, Python, Bash, Azure CLI, or similar tools. Must be a U.S. citizen. Candidate Differentiators: Experience designing and operating Azure Government AKS environments. Experience supporting Kubernetes platforms within a Department of Defense (DoD) or other highly regulated environment. Experience designing private AKS clusters and secure network architectures. Experience with Azure CNI, network policies, and advanced container networking. Experience with Azure Key Vault, workload identity, managed identities, and secure secrets-management patterns. Experience with Azure Policy for Kubernetes and Microsoft Defender for Containers. Experience with Flux or Argo CD. Experience with Azure Container Registry (ACR). Experience with OPA Gatekeeper, Kyverno, or comparable policy technologies. Experience with Azure Monitor, Log Analytics, Prometheus, Grafana, or comparable observability platforms. Experience with container image security, vulnerability scanning, and software supply-chain security. Familiarity with Zero Trust architecture, DoD RMF, NIST SP 800-53, and STIGs. Mandatory Certifications: CompTIA Security+ Certified Kubernetes Administrator (CKA) Azure Administrator Associate: AZ-104 Computer Programs/Software: Azure Kubernetes Service (AKS) Terraform Bicep Personnel Clearance Level: Candidate must possess or have the ability to obtain an active TS/SCI security clearance. Clearance may be sponsored for the right candidate. Education Requirements: Bachelor's degree from an accredited college or university in Computer Science or related field of study. Essential Job Duties (not all-inclusive): Design, build, configure, and maintain enterprise Kubernetes infrastructure within Microsoft Azure, with a primary focus on Azure Kubernetes Service (AKS). Serve as a senior technical resource for Kubernetes platform architecture, infrastructure automation, cluster configuration, and troubleshooting. Design scalable and resilient AKS architectures supporting mission-critical applications and services. Automate provisioning and lifecycle management of AKS clusters and supporting Azure infrastructure. Develop reusable Infrastructure as Code modules and deployment patterns using Terraform, Bicep, Helm, and Kubernetes manifests. Develop automated deployment and configuration processes using GitOps and CI/CD methodologies. Design and implement Kubernetes networking, ingress, service discovery, load balancing, and connectivity to other Azure resources. Integrate AKS with Azure Virtual Networks, Private Endpoints, Private DNS, Azure Firewall, Application Gateway, Load Balancer, and other Azure networking services. Design and implement secure private AKS architectures. Implement Kubernetes RBAC and integrate cluster access with Microsoft Entra ID and Azure identity services. Implement workload identity, managed identities, secrets management, and secure access to Azure resources. Integrate Kubernetes environments with Azure Key Vault. Develop and maintain Helm charts, reusable platform configurations, and standardized deployment patterns. Integrate AKS with Azure Policy, Microsoft Defender for Cloud, and Defender for Containers. Implement logging, monitoring, metrics, and alerting using Azure Monitor, Log Analytics, Container Insights, and related technologies. Design platform capabilities supporting high availability, resiliency, scaling, backup, recovery, and cluster lifecycle management. Mentor junior and mid-level engineers and provide technical guidance. Salary Range : $135,000 - $165,000 annually. Benefits Dental and Vision Insurance Medical Insurance to Include HSA, FSA, and DFSA Plans Life and AD&D coverage Employee Assistance Program (EAP) 401(k) Plan with Company Matching Contributions 160 Hours of Paid Time Off (PTO) 12 (Floating) Holidays Educational Assistance Highly Competitive Salary

Job Description Job Description Company Description Integrated Dermatology is a leading national dermatology practice that acquires and partners with dermatology practices across the United States. The culture at ID is a reflection of its people. Our environment is filled with hard-working, dynamic individuals who come together to ensure the success of our partner dermatologists. Position Summary: The Systems Engineer, Infrastructure leads the design, implementation, security, resiliency, and ongoing improvement of Integrated Dermatology's centralized cloud and systems platforms. This position serves as the technical lead for Microsoft Azure, Azure Virtual Desktop (AVD), managed SQL, Web Application Firewall technologies, Microsoft 365, identity, endpoint management, backup, business continuity, and disaster recovery platforms. The Systems Engineer, Infrastructure works with internal teams, application owners, security personnel, vendors, and managed service providers to ensure centralized platforms are secure, scalable, reliable, properly documented, and aligned with company standards. Job Description Serve as the technical lead and subject matter expert for Integrated Dermatology's Microsoft Azure environment, including architecture, virtual machines, networking, storage, security, monitoring, resiliency, and lifecycle management. Design, implement, and improve Microsoft 365, Entra ID, Exchange Online, Intune, endpoint, identity, and supporting cloud infrastructure solutions. Administer and support Azure SQL and Microsoft SQL Server workloads, including backups, maintenance planning, performance tuning, disaster recovery, access controls, and security configuration. Design, implement, administer, and optimize Azure Virtual Desktop environments including host pools, session hosts, application delivery, profile management, image management, monitoring, capacity planning, performance optimization, and security configuration. Design, implement, test, and maintain enterprise backup, business continuity, and disaster recovery solutions including Azure Backup, Azure Site Recovery, Microsoft 365 data protection solutions, recovery testing, retention management, and recovery documentation. Establish and maintain architecture diagrams, baseline configurations, operational runbooks, monitoring standards, implementation plans, disaster recovery documentation, recovery testing procedures, and business continuity plans. Establish, document, and periodically validate recovery point objectives (RPOs), recovery time objectives (RTOs), backup validation procedures, restoration processes, and disaster-recovery testing requirements for critical infrastructure and business systems. Partner with application owners and vendors to troubleshoot database issues, analyze performance, support capacity planning, and implement database administration standards. Design, implement, maintain, and optimize Web Application Firewall solutions protecting externally facing applications, web services, APIs, and business-critical systems. Configure and maintain application-layer protections, including WAF managed and custom rules, rate limiting, geographic restrictions, logging, monitoring, alerting, and incident troubleshooting. Lead complex Tier 3 escalations, technical root-cause analysis, capacity planning, resilience improvements, and platform lifecycle upgrades. Automate repeatable infrastructure and administrative processes using PowerShell, Microsoft Graph, APIs, and approved orchestration tools. Provide technical direction and knowledge transfer to Systems Administrators and IT Support Analysts while coordinating infrastructure work with security, automation, application owners, vendors, and managed service providers. Qualifications Advanced experience designing, administering, securing, and troubleshooting Microsoft Azure environments. Advanced experience with Microsoft 365, Entra ID, Exchange Online, Intune, PowerShell, and enterprise endpoint management. Experience implementing and supporting Azure Backup, Azure Site Recovery, backup retention policies, recovery testing, and disaster recovery solutions. Experience administering Azure Virtual Desktop environments including host pools, user profile management, image lifecycle management, application publishing, monitoring, and performance optimization. Strong understanding of business continuity planning, disaster recovery methodologies, recovery objectives (RPO/RTO), backup validation, and infrastructure resiliency practices. Experience administering Azure SQL and Microsoft SQL Server environments, including backup, recovery, performance tuning, maintenance, and security. Experience implementing and managing Web Application Firewall technologies and application-layer security controls. Strong knowledge of Azure networking, identity, monitoring, storage, resiliency, and cloud security. Experience using PowerShell, Microsoft Graph, REST APIs, or comparable technologies to automate infrastructure administration. Demonstrated ability to lead complex cloud and systems projects from discovery through implementation and operational support. Strong documentation, troubleshooting, prioritization, and communication skills, including the ability to translate technical risk into practical business recommendations. Additional Information Job Type: Full-time Experience: 6+ years designing, implementing, and supporting Microsoft Azure, Azure Virtual Desktop, Microsoft 365, identity, endpoint, managed SQL, backup, disaster recovery, application-protection, and enterprise infrastructure solutions. Education: Bachelor's degree in Information Technology, Information Systems, Engineering, or a related field preferred. Equivalent advanced professional experience may be considered. Certifications/Licenses: Microsoft Certified: Azure Administrator Associate or Azure Solutions Architect Expert preferred. Azure Database Administrator Associate, CompTIA Security+, or comparable cloud, database, and security certifications are a plus. Integrated Dermatology and it's entities provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Description Job Description About Sapphire Health At Sapphire Health, we are at the forefront of operating the technology infrastructure that keeps healthcare running. Our Technology Infrastructure team builds and operates the compute, virtualization, storage, identity, and cloud platforms that healthcare providers depend on to deliver exceptional patient care. We combine enterprise-grade infrastructure technologies with proven expertise to keep critical clinical and business systems available, resilient, and secure. If you are passionate about infrastructure engineering and motivated to make a meaningful impact in healthcare, we invite you to join our dynamic team. Position Overview The Infrastructure Engineer is a mid-level technical role on the Sapphire Health infrastructure team, responsible for building, configuring, operating, and optimizing the infrastructure platforms that keep our healthcare clients' critical systems running. This is a hands-on datacenter infrastructure role, not a DevOps, SRE, or software development position. This role operates across the core infrastructure stack: compute and virtualization, storage and data protection, and cloud, supporting a fleet of more than 1,000 physical and virtual servers. The Infrastructure Engineer is expected to operate with increasing independence across these domains, taking ownership of platform administration, build and migration work, performance optimization, and infrastructure incident response. Our primary platforms include VMware vSphere as the server hypervisor, Cisco UCS and Dell PowerEdge compute, NetApp ONTAP storage, Rubrik data protection, and Microsoft Azure and Amazon Web Services; equivalent product experience is valued, and platform-specific training is provided. Working closely with the Technical Architect and supporting the development of junior team members, this position is central to maintaining operational excellence and resilience across our managed healthcare environments. Location & Onsite Requirement This is a full-time onsite position based in our downtown New Orleans office, with regular travel to hospital sites across the greater New Orleans area. Candidates must live within a 45 minute drive of downtown New Orleans (North Shore included), or be willing to relocate within that radius. This role is not remote. Core Qualifications Required 4+ years of progressive infrastructure engineering experience across virtualization, storage, identity, and cloud Strong hands-on experience with VMware vSphere (vCenter and ESXi); experience with Citrix Hypervisor (XenServer) or other enterprise hypervisors (Nutanix AHV, Microsoft Hyper-V) also valued Experience with enterprise compute hardware, primarily Cisco UCS and Dell PowerEdge Hands-on experience with NetApp ONTAP storage (volumes, snapshots, replication) Experience with enterprise backup and data protection platforms (e.g., Rubrik, Veeam, Commvault), including restores and recovery testing Experience administering cloud resources across Microsoft Azure and Amazon Web Services Experience administering enterprise identity infrastructure (Active Directory, Entra ID, ADFS, and PKI) Preferred Citrix application and desktop delivery experience (StoreFront, Delivery Controllers, machine catalogs, NetScaler) Azure Virtual Desktop experience Key Responsibilities Compute & Virtualization Build, configure, and maintain the VMware vSphere environment (vCenter and ESXi) that hosts all server workloads, including provisioning and performance optimization Provision and manage enterprise compute on Cisco UCS and Dell PowerEdge Provision, right-size, and troubleshoot virtual machines supporting clinical and business workloads across a fleet of more than 1,000 servers Support the Citrix Hypervisor (XenServer) environment that underpins virtual desktop delivery Storage, Backup & Recovery Provision and manage NetApp ONTAP storage, including volumes, snapshots, and replication, and monitor capacity and performance through Active IQ Unified Manager Administer Rubrik data protection, including backup SLA configuration, monitoring, and execution of restores Perform and validate recovery testing to confirm workloads can be restored within defined objectives Investigate and resolve storage and backup issues, escalating architectural decisions to the Technical Architect Cloud Infrastructure Administer cloud resources across Microsoft Azure and Amazon Web Services, including the Microsoft 365 tenant and Exchange Online Support cloud migration and hybrid connectivity work under the direction of the Technical Architect Support the planned expansion of Azure Virtual Desktop for cloud-based desktop delivery Monitor cloud resource utilization and performance across both tenants Service Operations, Monitoring & Resilience Participate in the team's on-call rotation, responding to after-hours infrastructure incidents Own firmware and code-level updates for the platforms in scope, including hypervisor builds, storage controllers, and Cisco UCS and Dell PowerEdge firmware Support the routine server patching process, including validating patches against managed workloads and coordinating maintenance windows Monitor infrastructure health and performance through our monitoring platforms, and keep asset inventory accurate through discovery tooling Contribute to capacity planning and hardware refresh execution across the infrastructure footprint Respond to infrastructure incidents, performing triage, containment, and remediation, and contributing to root cause analysis Prepare and execute changes within the change management process, ensuring production-impacting work is vetted and run within approved windows Maintain infrastructure runbooks for the systems under management Collaboration & Development Provide guidance and peer support to junior team members, helping to elevate the technical capabilities of the broader team Collaborate with the Technical Architect on infrastructure design decisions and contribute technical input to architecture discussions Contribute to team knowledge sharing, documenting operational know-how and platform configurations for the broader team Pursue continuous professional development through platform-specific training and industry certifications Training & Certification Expectations The Infrastructure Engineer is expected to maintain and pursue certifications that align with the platforms and responsibilities of the role. Equivalent certifications from prior platform experience are recognized, and platform-specific training for our environment is provided. The following represents the target certification profile: Required: VMware Certified Professional (VCP-DCV) or equivalent mid-level infrastructure certification Preferred: AWS Certified Solutions Architect Associate (or comparable Azure certification) and NetApp Certified Data Administrator (NCDA); expected within first year if not held at hire Plus: Citrix Certified Associate (CCA-V) for candidates with Citrix delivery experience Growth: VMware Certified Advanced Professional (VCAP-DCV), AWS Certified Solutions Architect Professional, or an advanced storage certification Growth Opportunity The Infrastructure Engineer role offers a clear path toward senior technical leadership within the Sapphire Health infrastructure practice. Team members gain deep exposure to enterprise infrastructure architecture, complex healthcare environments, and large-scale project work while building the platform expertise and design thinking needed to advance into a Technical Architect role. This position provides increasing autonomy and ownership as proficiency grows, with direct mentorship from senior infrastructure leadership. Why Sapphire Health? Make a meaningful impact keeping critical healthcare delivery and patient care systems available Comprehensive benefits, including competitive compensation and health insurance Professional development with a clear technical career progression from Specialist to Engineer to Architect Collaborative, inclusive culture that values innovation and growing autonomy Opportunity to work with enterprise-grade infrastructure technologies across diverse healthcare environments This role is ideal for infrastructure professionals ready to take ownership of complex technical challenges across a modern infrastructure stack while growing toward senior leadership in keeping critical healthcare systems available and resilient.

Job Description Job Description We need a team member that is excited about working at an MSP More specifically, we need a System Administrator that is Humble, Hungry, and Smart! Do you want to work at a Security focused MSP that is growing, an MSP that has a framework to build processes and follow them? Do you want to work for Professional Clients who also want to improve their network? Does your current MSP seem disorganized and chaotic? Are you burnt out and working too many hours? Founded in 2006, Straight Edge Technology is a company committed to excellence and working with purpose. We have a dynamic and challenging environment, one that encourages teamwork and fosters professional growth. Our support team is top notch and looking for a teammate with a great attitude to join the crew to close issues and solve problems. This position can be based out of any of our three Texas offices: Corpus Christi, San Antonio, or Dallas/Fort Worth. So, what does a Systems Engineer do? We are looking for a Systems Engineer to help build out, maintain, and troubleshoot our clients rapidly expanding infrastructure. You will be part of a talented team that demonstrates superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. Qualified systems engineers will have a background in IT, computer systems engineering, or systems engineering and analysis. Do you have what it takes? Our team of engineers need to respond to detected issues so fast that our clients don't even know they needed our help. You'll need strong interpersonal skills, the ability to communicate about highly technical issues, strong attention to detail and, most importantly, a knock-'em-dead attitude! We need you to be open to ideas and to bring your own new ideas to the team. We offer a fun, engaging, supportive environment in which your talent can thrive. So, if you're looking for a place where you can constantly learn more, be more and contribute to a team, this is it. Does this sound just like you so far? Okay, good. Read on. Essential Responsibilities include but not limited to: Analyzes problems from a systems perspective, isolates to hardware or software issue and carries through to resolution. Provides IT support relating to technical issues involving Microsoft's core business applications / Azure / Office 365, as well as virtual environments built on Hyper-V Support services for Microsoft related technologies: Windows Server, Azure, Exchange, SQL, SharePoint, etc. Implement and support disaster recovery solutions. Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Remote access solution implementation and support: VPN, Remote Desktop / Terminal Services, and Azure Virtual Desktop. System documentation to include system reviews and recommendations. Travels to customer sites to perform work when appropriate (company vehicle provided). Maintains familiarity with industry best practices. Communicate effectively with customers and the Service Team Actively participates in team and company meetings. Install, configure, test and maintain operating systems, application software and system management tools Proactively ensure the highest levels of systems and infrastructure availability Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes Maintain security, backup, and redundancy strategies Provide 2nd and 3rd level support Requirements BS degree in Computer Science, Engineering or a related subject, or a combination of 5+ years of experience and recent equivalent training (college graduate, technical school graduate or similar Extensive knowledge of all aspects of PC operations and functions Experience with monitoring systems and automation software Experience with the following technologies: Sophos or Meraki Firewall O365 and M365 Azure Virtual Desktop or Terminal Services (RDS) Small Business Networks Microsoft SQL Microsoft Windows Server 2016, 2019, 2022 PREFERRED (one or multiple): Microsoft AZURE Microsoft MCSA, MCSE or MCITP Meraki Network Stack (Firewall / Switch and Access point) Network + Certification A+ Certification CORE COMPETENCIES: Attention to Communication Written Communication Customer Orientation Initiative Personal Credibility Diagnostic Information Gathering Analytical Thinking Technical Expertise Thoroughness Stress Management Physical activity of this position: Stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing and repetitive motion. Physical requirements of this position: Medium work exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Visual acuity requirements: The worker is required to have close visual acuity and use of computer monitor screens up to 80% of the time. Work conditions: The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.) Benefits Competitive Pay Company subsidized medical, dental and vision insurance PTO Paid parental leave Company Retirement Plan Subsidized Gym Membership

Job Description Job Description We are hiring a Systems Engineer in Honolulu. This is project and escalation work. You will run migrations, take the tickets that get handed up from the service desk, build and clean up client environments, and have real input into what a client should do next. You will also be one of the people our Systems Administrators learn from. Most people who do well here spent a few years on a service desk first and are ready for work with more depth to it. If you find yourself more interested in why something broke than in how fast you closed it, that is the right instinct for this seat. About levels We hire engineers at more than one level. If you are earlier in your career than this description, or well past it, apply anyway. We will have an honest conversation about where you actually fit and place you there. This job is on-island You need to live in Hawaii and be able to get to client sites. This is not a remote position, but it is hybrid. Work from home is on the table. Our clients are here and their equipment is here. We have been earning their trust in person. Our engineers also spend a lot of time teaching our Systems Administrators, and that goes better in the same room. Why work at Intech? We have been doing this in Hawaii for over 30 years. Managed IT. Cybersecurity. Compliance. Five core values guide the company: People First (people matter to us, both in our office and in our clients' offices) Accountability (we take ownership and responsibility for our work) Teamwork (no one can have a good day if anyone is having a bad day) Humor (we're funny or at least we think we are) Growth (if we're not growing, we're falling behind) Where the work is headed A couple of things worth knowing before you apply. We are putting real effort into automation, which means our engineers spend less time repeating the same work and more time on problems that are actually interesting. Our compliance practice is also growing. We build and manage secure enclaves for clients who have to meet CMMC and NIST 800-171 requirements. If either of those is where you want your career to go, tell us in your application. Requirements What do I need to bring to the table? Be a good person first. The engineers here are good teachers, with clients and with the techs around them. They take a project from quote through deployment and own it. They will methodically work a problem for as long as it takes, and they ask for help when they are stuck. Be curious. You do not need to spend your weekends in a home lab. You do need to go find out how something works instead of waiting for someone to explain it. Write things down. We care a lot about ticket notes and documentation. If you have ever written up an ugly problem so the next tech would not have to suffer through it, you will fit in here. Other requirements You must live in Hawaii. A valid driver's license and a car are required for planned and unplanned onsite visits. The technical side This is the working knowledge we use day to day: Core networking: DNS, DHCP, routing, subnetting, VLANs Windows Server, Active Directory, Group Policy, DFS, and domain controller migrations Microsoft 365 administration, migrations, and tenant management Entra ID: identity, conditional access, MFA rollouts Azure infrastructure and architecture Virtualization: Hyper-V and VMware Endpoint management and security baselines (Intune, EDR) Email authentication (SPF, DKIM, DMARC) and multi-factor providers (Entra MFA, Duo) SAN and NAS high-availability technologies Remote Desktop Services: RD Gateway, session hosts PowerShell scripting and automation inside MSP tooling Server hardware quoting and troubleshooting (we are a Dell shop) Documentation: network diagrams, runbooks, configuration records Nobody has all of it. If you are strong in most of it, apply. Certifications Microsoft certifications carry the most weight here. The three we care about most are MD-102 for endpoint and Intune, SC-300 for identity and conditional access, and AZ-104 for Azure infrastructure. AZ-305 comes later, once AZ-104 is behind you and you are scoping migrations instead of running them. Network+ and Security+ are nice to have. None of them are required to apply and we do not screen on them. We pay for training and testing, and certification pay is added on top of your base salary. If you are strong everywhere else and short a cert, apply anyway. Benefits What is in it for me? Salary is based on your experience and where we place you. Certification pay of up to $10,000 per year sits on top of base, paid quarterly. Medical, drug, dental, and vision coverage 401K Paid vacation Twelve paid holidays per year Quarterly performance reviews Quarterly company outings Monthly cell phone allowance Paid parking downtown Paid training and certification incentives, plus a defined career ladder above this role

Job Description Job Description We need a team member that is excited about working at an MSP More specifically, we need a System Administrator that is Humble, Hungry, and Smart! Do you want to work at a Security focused MSP that is growing, an MSP that has a framework to build processes and follow them? Do you want to work for Professional Clients who also want to improve their network? Does your current MSP seem disorganized and chaotic? Are you burnt out and working too many hours? Founded in 2006, Straight Edge Technology is a company committed to excellence and working with purpose. We have a dynamic and challenging environment, one that encourages teamwork and fosters professional growth. Our support team is top notch and looking for a teammate with a great attitude to join the crew to close issues and solve problems. This position can be based out of any of our three Texas offices: Corpus Christi, San Antonio, or Dallas/Fort Worth. So, what does a Systems Engineer do? We are looking for a Systems Engineer to help build out, maintain, and troubleshoot our clients rapidly expanding infrastructure. You will be part of a talented team that demonstrates superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. Qualified systems engineers will have a background in IT, computer systems engineering, or systems engineering and analysis. Do you have what it takes? Our team of engineers need to respond to detected issues so fast that our clients don't even know they needed our help. You'll need strong interpersonal skills, the ability to communicate about highly technical issues, strong attention to detail and, most importantly, a knock-'em-dead attitude! We need you to be open to ideas and to bring your own new ideas to the team. We offer a fun, engaging, supportive environment in which your talent can thrive. So, if you're looking for a place where you can constantly learn more, be more and contribute to a team, this is it. Does this sound just like you so far? Okay, good. Read on. Essential Responsibilities include but not limited to: Analyzes problems from a systems perspective, isolates to hardware or software issue and carries through to resolution. Provides IT support relating to technical issues involving Microsoft's core business applications / Azure / Office 365, as well as virtual environments built on Hyper-V Support services for Microsoft related technologies: Windows Server, Azure, Exchange, SQL, SharePoint, etc. Implement and support disaster recovery solutions. Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Remote access solution implementation and support: VPN, Remote Desktop / Terminal Services, and Azure Virtual Desktop. System documentation to include system reviews and recommendations. Travels to customer sites to perform work when appropriate (company vehicle provided). Maintains familiarity with industry best practices. Communicate effectively with customers and the Service Team Actively participates in team and company meetings. Install, configure, test and maintain operating systems, application software and system management tools Proactively ensure the highest levels of systems and infrastructure availability Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes Maintain security, backup, and redundancy strategies Provide 2nd and 3rd level support Requirements BS degree in Computer Science, Engineering or a related subject, or a combination of 5+ years of experience and recent equivalent training (college graduate, technical school graduate or similar Extensive knowledge of all aspects of PC operations and functions Experience with monitoring systems and automation software Experience with the following technologies: Sophos or Meraki Firewall O365 and M365 Azure Virtual Desktop or Terminal Services (RDS) Small Business Networks Microsoft SQL Microsoft Windows Server 2016, 2019, 2022 PREFERRED (one or multiple): Microsoft AZURE Microsoft MCSA, MCSE or MCITP Meraki Network Stack (Firewall / Switch and Access point) Network + Certification A+ Certification CORE COMPETENCIES: Attention to Communication Written Communication Customer Orientation Initiative Personal Credibility Diagnostic Information Gathering Analytical Thinking Technical Expertise Thoroughness Stress Management Physical activity of this position: Stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing and repetitive motion. Physical requirements of this position: Medium work exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Visual acuity requirements: The worker is required to have close visual acuity and use of computer monitor screens up to 80% of the time. Work conditions: The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.) Benefits Competitive Pay Company subsidized medical, dental and vision insurance PTO Paid parental leave Company Retirement Plan Subsidized Gym Membership

Job Description Job Description We need a team member that is excited about working at an MSP More specifically, we need a System Administrator that is Humble, Hungry, and Smart! Do you want to work at a Security focused MSP that is growing, an MSP that has a framework to build processes and follow them? Do you want to work for Professional Clients who also want to improve their network? Does your current MSP seem disorganized and chaotic? Are you burnt out and working too many hours? Founded in 2006, Straight Edge Technology is a company committed to excellence and working with purpose. We have a dynamic and challenging environment, one that encourages teamwork and fosters professional growth. Our support team is top notch and looking for a teammate with a great attitude to join the crew to close issues and solve problems. This position can be based out of any of our three Texas offices: Corpus Christi, San Antonio, or Dallas/Fort Worth. So, what does a Systems Engineer do? We are looking for a Systems Engineer to help build out, maintain, and troubleshoot our clients rapidly expanding infrastructure. You will be part of a talented team that demonstrates superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. Qualified systems engineers will have a background in IT, computer systems engineering, or systems engineering and analysis. Do you have what it takes? Our team of engineers need to respond to detected issues so fast that our clients don't even know they needed our help. You'll need strong interpersonal skills, the ability to communicate about highly technical issues, strong attention to detail and, most importantly, a knock-'em-dead attitude! We need you to be open to ideas and to bring your own new ideas to the team. We offer a fun, engaging, supportive environment in which your talent can thrive. So, if you're looking for a place where you can constantly learn more, be more and contribute to a team, this is it. Does this sound just like you so far? Okay, good. Read on. Essential Responsibilities include but not limited to: Analyzes problems from a systems perspective, isolates to hardware or software issue and carries through to resolution. Provides IT support relating to technical issues involving Microsoft's core business applications / Azure / Office 365, as well as virtual environments built on Hyper-V Support services for Microsoft related technologies: Windows Server, Azure, Exchange, SQL, SharePoint, etc. Implement and support disaster recovery solutions. Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Remote access solution implementation and support: VPN, Remote Desktop / Terminal Services, and Azure Virtual Desktop. System documentation to include system reviews and recommendations. Travels to customer sites to perform work when appropriate (company vehicle provided). Maintains familiarity with industry best practices. Communicate effectively with customers and the Service Team Actively participates in team and company meetings. Install, configure, test and maintain operating systems, application software and system management tools Proactively ensure the highest levels of systems and infrastructure availability Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes Maintain security, backup, and redundancy strategies Provide 2nd and 3rd level support Requirements BS degree in Computer Science, Engineering or a related subject, or a combination of 5+ years of experience and recent equivalent training (college graduate, technical school graduate or similar Extensive knowledge of all aspects of PC operations and functions Experience with monitoring systems and automation software Experience with the following technologies: Sophos or Meraki Firewall O365 and M365 Azure Virtual Desktop or Terminal Services (RDS) Small Business Networks Microsoft SQL Microsoft Windows Server 2016, 2019, 2022 PREFERRED (one or multiple): Microsoft AZURE Microsoft MCSA, MCSE or MCITP Meraki Network Stack (Firewall / Switch and Access point) Network + Certification A+ Certification CORE COMPETENCIES: Attention to Communication Written Communication Customer Orientation Initiative Personal Credibility Diagnostic Information Gathering Analytical Thinking Technical Expertise Thoroughness Stress Management Physical activity of this position: Stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing and repetitive motion. Physical requirements of this position: Medium work exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Visual acuity requirements: The worker is required to have close visual acuity and use of computer monitor screens up to 80% of the time. Work conditions: The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.) Benefits Competitive Pay Company subsidized medical, dental and vision insurance PTO Paid parental leave Company Retirement Plan Subsidized Gym Membership