Job Description Position Summary The Project Manager Coordinator will support the PMO, consisting of two Senior Project Managers and a PMO Director, in planning, coordinating, tracking, and reporting project activities. This entry-level role will help maintain project documentation, action items, risks, issues, and communications to support successful project delivery. The Project Manager Coordinator will work collaboratively with cross-functional teams, stakeholders, vendors, and leadership. The role is intended to build foundational project management experience while helping protect project scope, schedule, quality, and stakeholder alignment. Key Responsibilities Project Coordination Support project managers with day-to-day project coordination. Maintain project timelines, milestones, and deliverable trackers. Coordinate project meetings, including scheduling, agendas, attendance, and follow-up. Prepare meeting notes and document decisions, action items, owners, and due dates. Monitor action items and follow up with responsible team members. Assist with tracking project dependencies and handoffs between teams. Support Agile ceremonies, including stand-ups, backlog reviews, sprint planning, reviews, and retrospectives, when applicable. Project Documentation and Reporting Maintain project plans, status reports, RAID logs, decision logs, stakeholder lists, and other project artifacts. Collect project updates from workstream leads and team members. Escalate overdue items, emerging risks, and schedule concerns to the project manager. Support the development of presentations, dashboards, and executive reporting materials. Ensure project documents are organized, current, and accessible. Stakeholder and Team Support Help coordinate cross-functional meetings and workstream activities. Assist with stakeholder follow-up and response tracking. Help identify communication gaps, resource constraints, and unresolved decisions. Risk, Issue, and Change Support Assist with identifying and documenting risks, assumptions, issues, and dependencies. Maintain the RAID log and support regular reviews with the project team. Track mitigation plans and follow up on assigned actions. Document requested changes to scope, schedule, requirements, or deliverables. Bring potential impacts to the project manager's attention. Support change control and governance activities as directed. Administrative and Operational Support Manage program calendar, distribution lists, shared folders, and SharePoint site. Track project-related training, onboarding, access, and participation requirements. Assist with procurement, invoicing, timesheet, and vendor coordination activities when applicable. Support project closeout activities, including lessons learned and phase transition materials. Perform other project coordination duties as assigned. Required Qualifications Very strong organizational skills and attention to detail. Some experience with administrative coordination, project support, operations, business analysis, or team coordination. Ability to manage multiple assignments and competing deadlines. Strong written and verbal communication skills. Ability to work effectively with individuals at different organizational levels. Proficiency with Microsoft Office, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint. Ability to maintain confidential and sensitive information appropriately. Preferred Qualifications Internship, coursework, or experience in project management and/or business operations. Familiarity with project management concepts, including scope, schedule, milestones, dependencies, risks, issues, and change management. Familiarity with Agile, Scrum, or other delivery methodologies. Experience using project management or collaboration tools such as Planview, Airtable, Microsoft Planner, Jira, Azure DevOps, SharePoint, or similar platforms. CAPM, Scrum certification, or other project management training.
11/14/2026
Full time
Job Description Position Summary The Project Manager Coordinator will support the PMO, consisting of two Senior Project Managers and a PMO Director, in planning, coordinating, tracking, and reporting project activities. This entry-level role will help maintain project documentation, action items, risks, issues, and communications to support successful project delivery. The Project Manager Coordinator will work collaboratively with cross-functional teams, stakeholders, vendors, and leadership. The role is intended to build foundational project management experience while helping protect project scope, schedule, quality, and stakeholder alignment. Key Responsibilities Project Coordination Support project managers with day-to-day project coordination. Maintain project timelines, milestones, and deliverable trackers. Coordinate project meetings, including scheduling, agendas, attendance, and follow-up. Prepare meeting notes and document decisions, action items, owners, and due dates. Monitor action items and follow up with responsible team members. Assist with tracking project dependencies and handoffs between teams. Support Agile ceremonies, including stand-ups, backlog reviews, sprint planning, reviews, and retrospectives, when applicable. Project Documentation and Reporting Maintain project plans, status reports, RAID logs, decision logs, stakeholder lists, and other project artifacts. Collect project updates from workstream leads and team members. Escalate overdue items, emerging risks, and schedule concerns to the project manager. Support the development of presentations, dashboards, and executive reporting materials. Ensure project documents are organized, current, and accessible. Stakeholder and Team Support Help coordinate cross-functional meetings and workstream activities. Assist with stakeholder follow-up and response tracking. Help identify communication gaps, resource constraints, and unresolved decisions. Risk, Issue, and Change Support Assist with identifying and documenting risks, assumptions, issues, and dependencies. Maintain the RAID log and support regular reviews with the project team. Track mitigation plans and follow up on assigned actions. Document requested changes to scope, schedule, requirements, or deliverables. Bring potential impacts to the project manager's attention. Support change control and governance activities as directed. Administrative and Operational Support Manage program calendar, distribution lists, shared folders, and SharePoint site. Track project-related training, onboarding, access, and participation requirements. Assist with procurement, invoicing, timesheet, and vendor coordination activities when applicable. Support project closeout activities, including lessons learned and phase transition materials. Perform other project coordination duties as assigned. Required Qualifications Very strong organizational skills and attention to detail. Some experience with administrative coordination, project support, operations, business analysis, or team coordination. Ability to manage multiple assignments and competing deadlines. Strong written and verbal communication skills. Ability to work effectively with individuals at different organizational levels. Proficiency with Microsoft Office, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint. Ability to maintain confidential and sensitive information appropriately. Preferred Qualifications Internship, coursework, or experience in project management and/or business operations. Familiarity with project management concepts, including scope, schedule, milestones, dependencies, risks, issues, and change management. Familiarity with Agile, Scrum, or other delivery methodologies. Experience using project management or collaboration tools such as Planview, Airtable, Microsoft Planner, Jira, Azure DevOps, SharePoint, or similar platforms. CAPM, Scrum certification, or other project management training.
Job Description Job Description Job Description The starting pay range for this position begins at $21.06/hour and is based on the level of experience and qualifications above the minimum requirements. Full Time: a position working 32+ hours per week. Job Summary: The Ecommerce Coordinator supports the day-to-day execution of Biltmore's ecommerce business under the direction of the Ecommerce Manager and the ecommerce leadership team. This position coordinates assigned ecommerce work, maintains accurate and engaging Shopify and other online content, and supports product launches, online merchandising, promotions, and order-related processes. The Ecommerce Coordinator works closely with the Ecommerce Manager and cross-functional partners, including Wine, Retail Merchandisers, Marketing, Fulfillment, Guest Services, and Corporate Technology teams, to execute established priorities and deliver a consistent Biltmore guest experience. The Ecommerce Coordinator executes and coordinates work within established frameworks, identifies and communicates issues or opportunities, and escalates matters requiring additional direction or technical, operational, or compliance decisions. Essential Job Duties: 1. Coordinate assigned ecommerce projects and tasks by gathering required information, tracking deliverables and deadlines, coordinating approvals and handoffs with the Marketing team, maintaining project documentation, and communicating status or issues to the Ecommerce Manager and appropriate stakeholders. 2. Support online product launches by gathering and entering product information, images, pricing, inventory information, launch dates, and other required details in coordination with cross-functional departments. 3. Create, update, and quality-check Shopify products and variants, including descriptions, images, product types, collections, tags, and other product information according to established catalog and merchandising standards. 4. Maintain accurate product categorization and tagging within established guidelines to support customer navigation, search, merchandising, promotions, reporting, and operational requirements. 5. Update and maintain Shopify storefront content as assigned, including homepage and collection content, banners, product placement, seasonal landing pages, navigation-related updates, and redirects. 6. Support the ecommerce launch and promotion calendar and collaborate with the Marketing team by tracking upcoming product launches, promotions, seasonal content, creative needs, approvals, and publication dates. 7. Coordinate creative and product photography requests for online content needs, including preparing products, attending and leading photoshoots, and overseeing the styling and merchandising of products for photography. Ensure required assets are received, organized, and available according to established project timelines. 8. Set up and test ecommerce promotions and discounts according to established procedures. Verify dates, eligible products, customer-facing messaging, and basic functionality, and promptly report any discrepancies to the Ecommerce leadership. 9. Support staff-created Shopify draft orders in accordance with established procedures, including reviewing customer information, product and shipping selection, approved discounts, inventory holds, order notes, alcohol compliance, and escalation of issues. 10. Follow established wine and alcohol procedures related to product setup, shipping, age verification, and order processing. Identify and communicate exceptions or questions and escalate compliance-related matters through established channels. 11. Complete assigned work in Shopify Plus and connected ecommerce applications, including shipping, fulfillment, inventory, and ERP-related workflows, within approved access and established procedures. Document discrepancies and escalate system changes, integration issues, or decisions outside the role's authority to the Ecommerce Manager or appropriate system owner. 12. Assist with product and inventory information across connected systems by completing assigned updates, identifying apparent discrepancies, documenting issues, and communicating them to the appropriate team for resolution. 13. Conduct pre- and post-launch quality checks of assigned ecommerce updates across relevant devices and shopping paths, including product information, links, promotional messaging, storefront content, and checkout behavior. Document findings and coordinate corrections as directed. 14. Assist with ecommerce reporting by compiling requested sales, merchandising, promotional, and website information and providing updates to the Ecommerce Manager and relevant stakeholders. 15. Coordinate product-review moderation and response routing according to established company guidelines and escalate guest-service concerns to the appropriate team. Additional Responsibilities: 1. Participate in cross-functional planning and status meetings as assigned and communicate project updates, upcoming launches, deadlines, and information needed from partners. 2. Partner with Retail Merchandisers, Fulfillment, and Guest Services on product samples, order questions, launch readiness, and customer-experience matters as needed. 3. Maintain organized project documentation, ecommerce calendars, product information, creative assets, and other departmental records. 4. Follow established Biltmore brand, privacy, quality-control, guest-service, ecommerce, alcohol-commerce, and operational procedures. 5. Stay current on Biltmore Shop products, e-commerce processes, and established Shopify workflows. 6. Provide general assistance and support for leadership, the department, and the company. 7. Perform other related duties and projects as assigned. Qualifications: 1. A two- or four-year degree in marketing, business, communications, ecommerce, or a related field preferred; equivalent education and experience will be considered. 2. One to two years of experience in ecommerce, digital merchandising, retail, marketing, customer service, project coordination, or a related field preferred. 3. Experience using an ecommerce platform or content management system to maintain product or website content preferred. Experience with Shopify or Shopify Plus is a plus; familiarity with third-party ecommerce apps, project and work management platforms, shipping or fulfillment tools, ERP or inventory systems, and reporting tools is helpful but not required. 4. Ability to learn and consistently follow established procedures for product data, promotions, draft orders, ecommerce operations, and alcohol-commerce requirements. 5. Strong organizational and time-management skills, with the ability to manage multiple assignments, track details, meet deadlines, and communicate when additional information or direction is needed. 6. Strong attention to detail, proofreading, and quality-control skills, particularly when working with customer-facing product information. 7. Basic ability to work with e-commerce, sales, and operational information and accurately compile and communicate data. 8. Proficiency in Microsoft Office, particularly Excel, including the ability to organize and review product data, work with spreadsheets or exports, and identify apparent discrepancies. Ability to learn Biltmore's systems, products, processes, and brand standards. 9. Strong written and verbal communication skills and the ability to work collaboratively with individuals across multiple departments. 10. Dependable, proactive, and service-oriented, with good judgment and the ability to recognize when an issue should be escalated. 11. Ability to work accurately across multiple connected systems, follow documented procedures, recognize when information does not match, and communicate issues to the appropriate system owner. 12. Commitment to providing excellent internal and external guest service and representing Biltmore's values professionally. Physical Requirements: 1. Work will be performed primarily in an office environment 2. Ability to lift up to 25lbs
11/14/2026
Full time
Job Description Job Description Job Description The starting pay range for this position begins at $21.06/hour and is based on the level of experience and qualifications above the minimum requirements. Full Time: a position working 32+ hours per week. Job Summary: The Ecommerce Coordinator supports the day-to-day execution of Biltmore's ecommerce business under the direction of the Ecommerce Manager and the ecommerce leadership team. This position coordinates assigned ecommerce work, maintains accurate and engaging Shopify and other online content, and supports product launches, online merchandising, promotions, and order-related processes. The Ecommerce Coordinator works closely with the Ecommerce Manager and cross-functional partners, including Wine, Retail Merchandisers, Marketing, Fulfillment, Guest Services, and Corporate Technology teams, to execute established priorities and deliver a consistent Biltmore guest experience. The Ecommerce Coordinator executes and coordinates work within established frameworks, identifies and communicates issues or opportunities, and escalates matters requiring additional direction or technical, operational, or compliance decisions. Essential Job Duties: 1. Coordinate assigned ecommerce projects and tasks by gathering required information, tracking deliverables and deadlines, coordinating approvals and handoffs with the Marketing team, maintaining project documentation, and communicating status or issues to the Ecommerce Manager and appropriate stakeholders. 2. Support online product launches by gathering and entering product information, images, pricing, inventory information, launch dates, and other required details in coordination with cross-functional departments. 3. Create, update, and quality-check Shopify products and variants, including descriptions, images, product types, collections, tags, and other product information according to established catalog and merchandising standards. 4. Maintain accurate product categorization and tagging within established guidelines to support customer navigation, search, merchandising, promotions, reporting, and operational requirements. 5. Update and maintain Shopify storefront content as assigned, including homepage and collection content, banners, product placement, seasonal landing pages, navigation-related updates, and redirects. 6. Support the ecommerce launch and promotion calendar and collaborate with the Marketing team by tracking upcoming product launches, promotions, seasonal content, creative needs, approvals, and publication dates. 7. Coordinate creative and product photography requests for online content needs, including preparing products, attending and leading photoshoots, and overseeing the styling and merchandising of products for photography. Ensure required assets are received, organized, and available according to established project timelines. 8. Set up and test ecommerce promotions and discounts according to established procedures. Verify dates, eligible products, customer-facing messaging, and basic functionality, and promptly report any discrepancies to the Ecommerce leadership. 9. Support staff-created Shopify draft orders in accordance with established procedures, including reviewing customer information, product and shipping selection, approved discounts, inventory holds, order notes, alcohol compliance, and escalation of issues. 10. Follow established wine and alcohol procedures related to product setup, shipping, age verification, and order processing. Identify and communicate exceptions or questions and escalate compliance-related matters through established channels. 11. Complete assigned work in Shopify Plus and connected ecommerce applications, including shipping, fulfillment, inventory, and ERP-related workflows, within approved access and established procedures. Document discrepancies and escalate system changes, integration issues, or decisions outside the role's authority to the Ecommerce Manager or appropriate system owner. 12. Assist with product and inventory information across connected systems by completing assigned updates, identifying apparent discrepancies, documenting issues, and communicating them to the appropriate team for resolution. 13. Conduct pre- and post-launch quality checks of assigned ecommerce updates across relevant devices and shopping paths, including product information, links, promotional messaging, storefront content, and checkout behavior. Document findings and coordinate corrections as directed. 14. Assist with ecommerce reporting by compiling requested sales, merchandising, promotional, and website information and providing updates to the Ecommerce Manager and relevant stakeholders. 15. Coordinate product-review moderation and response routing according to established company guidelines and escalate guest-service concerns to the appropriate team. Additional Responsibilities: 1. Participate in cross-functional planning and status meetings as assigned and communicate project updates, upcoming launches, deadlines, and information needed from partners. 2. Partner with Retail Merchandisers, Fulfillment, and Guest Services on product samples, order questions, launch readiness, and customer-experience matters as needed. 3. Maintain organized project documentation, ecommerce calendars, product information, creative assets, and other departmental records. 4. Follow established Biltmore brand, privacy, quality-control, guest-service, ecommerce, alcohol-commerce, and operational procedures. 5. Stay current on Biltmore Shop products, e-commerce processes, and established Shopify workflows. 6. Provide general assistance and support for leadership, the department, and the company. 7. Perform other related duties and projects as assigned. Qualifications: 1. A two- or four-year degree in marketing, business, communications, ecommerce, or a related field preferred; equivalent education and experience will be considered. 2. One to two years of experience in ecommerce, digital merchandising, retail, marketing, customer service, project coordination, or a related field preferred. 3. Experience using an ecommerce platform or content management system to maintain product or website content preferred. Experience with Shopify or Shopify Plus is a plus; familiarity with third-party ecommerce apps, project and work management platforms, shipping or fulfillment tools, ERP or inventory systems, and reporting tools is helpful but not required. 4. Ability to learn and consistently follow established procedures for product data, promotions, draft orders, ecommerce operations, and alcohol-commerce requirements. 5. Strong organizational and time-management skills, with the ability to manage multiple assignments, track details, meet deadlines, and communicate when additional information or direction is needed. 6. Strong attention to detail, proofreading, and quality-control skills, particularly when working with customer-facing product information. 7. Basic ability to work with e-commerce, sales, and operational information and accurately compile and communicate data. 8. Proficiency in Microsoft Office, particularly Excel, including the ability to organize and review product data, work with spreadsheets or exports, and identify apparent discrepancies. Ability to learn Biltmore's systems, products, processes, and brand standards. 9. Strong written and verbal communication skills and the ability to work collaboratively with individuals across multiple departments. 10. Dependable, proactive, and service-oriented, with good judgment and the ability to recognize when an issue should be escalated. 11. Ability to work accurately across multiple connected systems, follow documented procedures, recognize when information does not match, and communicate issues to the appropriate system owner. 12. Commitment to providing excellent internal and external guest service and representing Biltmore's values professionally. Physical Requirements: 1. Work will be performed primarily in an office environment 2. Ability to lift up to 25lbs
Job Description Job Title: PLM Program Manager & Onsite Coordinator Durations: Long-Term Job Description & Skill Requirement: • Overall experience of 10+ in Windchill PLM and 1 or more years of experience, with emphasis as Windchill Technical Architect for various customers, project life-cycle management systems, product data management, and associated networking systems. • Capable of managing the team of 25+ resources with different skill sets and guiding them with best practices, technical assistance and mentoring them for any few functionality and features • Capable of interfacing customers and coordinating the requirements, status updates, enhancements, deployments and go-live supports • Experienced conducting weekly, monthly and quarterly reviews and generating data for status reports for senior management review. • Experience in resource planning and allocation. • Technical liaison between customers and LTTS team. • Experienced in Windchill 13.0/13.1, Customizations of ACLs, Lifecycles, Workflows, InfoTasks, Webjects, OIRs, actions/action-models. • Experienced in use of Windchill PLM, PDMLink and PTC's product suite. Priority 1: • 10+ years of Windchill PLM experience. • Windchill Technical Architect experience. • Experience managing 25+ resources and coordinating customer requirements. • Windchill PLM, PDMLink, and PTC product suite. • 3+ years of Windchill customization (Version 10 and above). • Experience in project planning, resource allocation, status reporting, and customer coordination. Priority 2: • Windchill 13.0/13.1. • Customizations of ACLs, Lifecycles, Workflows, InfoTasks, Webjects, OIRs, and Actions/Action Models. • Java, JSP, JavaScript, J2EE, and XML. • Proposals, SOWs, effort estimation, Microsoft Project (MPP), and Visio. • Infrastructure design, system upgrades, deployments, and go-live support. Education & Experience: • Education: Bachelor's degree in Engineering, IT, or Computer Science, or 10+ years of experience in lieu of a degree as specified in the JD. • Experience: 10+ years in Windchill PLM; 3+ years in Windchill customization. Benefits: Eligible employees may have access to benefits offered by Intellectt Inc. in accordance with the applicable benefit plans and eligibility requirements. Equal Employment Opportunity: Intellectt Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.
11/14/2026
Full time
Job Description Job Title: PLM Program Manager & Onsite Coordinator Durations: Long-Term Job Description & Skill Requirement: • Overall experience of 10+ in Windchill PLM and 1 or more years of experience, with emphasis as Windchill Technical Architect for various customers, project life-cycle management systems, product data management, and associated networking systems. • Capable of managing the team of 25+ resources with different skill sets and guiding them with best practices, technical assistance and mentoring them for any few functionality and features • Capable of interfacing customers and coordinating the requirements, status updates, enhancements, deployments and go-live supports • Experienced conducting weekly, monthly and quarterly reviews and generating data for status reports for senior management review. • Experience in resource planning and allocation. • Technical liaison between customers and LTTS team. • Experienced in Windchill 13.0/13.1, Customizations of ACLs, Lifecycles, Workflows, InfoTasks, Webjects, OIRs, actions/action-models. • Experienced in use of Windchill PLM, PDMLink and PTC's product suite. Priority 1: • 10+ years of Windchill PLM experience. • Windchill Technical Architect experience. • Experience managing 25+ resources and coordinating customer requirements. • Windchill PLM, PDMLink, and PTC product suite. • 3+ years of Windchill customization (Version 10 and above). • Experience in project planning, resource allocation, status reporting, and customer coordination. Priority 2: • Windchill 13.0/13.1. • Customizations of ACLs, Lifecycles, Workflows, InfoTasks, Webjects, OIRs, and Actions/Action Models. • Java, JSP, JavaScript, J2EE, and XML. • Proposals, SOWs, effort estimation, Microsoft Project (MPP), and Visio. • Infrastructure design, system upgrades, deployments, and go-live support. Education & Experience: • Education: Bachelor's degree in Engineering, IT, or Computer Science, or 10+ years of experience in lieu of a degree as specified in the JD. • Experience: 10+ years in Windchill PLM; 3+ years in Windchill customization. Benefits: Eligible employees may have access to benefits offered by Intellectt Inc. in accordance with the applicable benefit plans and eligibility requirements. Equal Employment Opportunity: Intellectt Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.
Pay Range: $55.00hr - $60.00hr Job Overview: The Provider Experience Coordinator (PEC) serves as the healthcare provider experience champion for all initiative activities, especially the Rural Health Innovation Fund and the Rural Digital Health Collaborative. Both activities work in concert to provide rural healthcare providers the resources, technical assistance support, and community/network to implement Information Technology (IT), Artificial Intelligence (AI), and emerging digital technologies. This position serves as the primary team member focused on how providers experience and navigate these resources most efficiently and effectively. The role ensures all program partners are working in concert to deliver a streamlined offering and experience. The PEC continuously works towards clear, defined, sensible, and navigable processes for providers to improve their operations through technology. The position facilitates strong relationships with the rural healthcare provider community and provides an avenue for communicating process challenges. Additionally, the position maps out the various processes and collects active and passive data to gain a holistic understanding of the operation. The PEC is responsible for using the information collected to facilitate overarching program process improvement by working with partners. Provider Relationship and Navigation (25%): Serve as the healthcare organization's provider experience champion. Creatively problem-solve process blockers and friction points in response to provider feedback. Create a provider "playbook" that synthesizes process and navigation guidance. External Partner Coordination (20%): Serve as the liaison between internal partners to ensure a smooth handover for providers. Communicate process improvement recommendations to partners. Occasionally attend partner meetings. Provider Journey Analysis (20%): Map and regularly update the provider journey in detail and publish an illustrative workflow. Regularly identify collaboration or provider service gaps. Continuous Improvement (15%): Identify opportunities for process improvement. Implement process improvements. Conduct surveys, focus groups, and/or listening sessions to collect qualitative and quantitative data on the process. Continuously evaluate existing documentation for updates vis-a-vis current operations and best practices. Data, Metrics, and Reporting (15%): Establish a provider experience information housing and reporting mechanism. Deliver reports and presentations regarding provider experience. Support development of evaluation measures. Compile data and support reporting for leadership, governing bodies, and rural health partners. Initiative Support (5%): Support data needs of the initiative. Support communication needs of the initiative. Support presentation needs of the initiative. Support provider experience activities across other initiative areas. Knowledge, Skills, and Abilities: Thorough knowledge of process and quality improvement principles. Strong understanding of rural health systems, digital health challenges, and community resource landscapes. Understanding of continuous-improvement tools, service-level agreements (SLAs), and responsible, accountable, consulted, and informed (RACI) ownership frameworks to prevent "no one's responsibility" gaps. Ability to communicate effectively with clinical audiences, both verbally and in writing. Familiarity with telehealth platforms, EHR workflows, remote monitoring concepts, and practical implementation considerations at small/rural practices. Skill in diagnosing cross-boundary issues, applying structured triage/escalation, documenting status, and driving closure within agreed SLAs. Strong communication skills with a focus on impact and experience convening diverse stakeholders. Ability to recommend and implement responses to moderately complex program or regulatory issues. Ability to travel regularly across rural North Carolina. Minimum Education and Experience: Bachelor's degree in a field related to business, public health, public administration, health administration, healthcare management, nursing, information systems, or a discipline related to the area of assignment; OR an equivalent combination of education and experience. 1-3 years of provider relations, program coordination, care coordination, outreach, or telehealth implementation with preference for experience in rural health outreach, digital health solutions, public health programming. Demonstrated process mapping and process improvement abilities. Demonstrated liaising and customer service skills. Experience with interfacing with healthcare providers. Familiarity with rural health challenges and resources in North Carolina preferred. Familiarity with federal and/or state contracts and grants. Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium-complexity work efforts; may have industry experience. Description: Designing and optimizing user interfaces and experiences for web and mobile applications, ensuring usability and accessibility standards. Conduct user research, interviews, and usability testing to gather insights and improve design decisions. Developing wireframes, prototypes, and visual designs using tools like Adobe XD, Figma, or Sketch. Collaborating with stakeholders, product managers, and development teams to align design goals with business objectives. Creating user personas, journey maps, and interaction flows to inform design strategies and solutions. Ensuring consistency in branding and design elements across all user touchpoints. Staying up to date with design trends, tools, and emerging technologies to enhance user experiences. Documenting and presenting design concepts, guidelines, and deliverables to stakeholders and team members. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/14/2026
Full time
Pay Range: $55.00hr - $60.00hr Job Overview: The Provider Experience Coordinator (PEC) serves as the healthcare provider experience champion for all initiative activities, especially the Rural Health Innovation Fund and the Rural Digital Health Collaborative. Both activities work in concert to provide rural healthcare providers the resources, technical assistance support, and community/network to implement Information Technology (IT), Artificial Intelligence (AI), and emerging digital technologies. This position serves as the primary team member focused on how providers experience and navigate these resources most efficiently and effectively. The role ensures all program partners are working in concert to deliver a streamlined offering and experience. The PEC continuously works towards clear, defined, sensible, and navigable processes for providers to improve their operations through technology. The position facilitates strong relationships with the rural healthcare provider community and provides an avenue for communicating process challenges. Additionally, the position maps out the various processes and collects active and passive data to gain a holistic understanding of the operation. The PEC is responsible for using the information collected to facilitate overarching program process improvement by working with partners. Provider Relationship and Navigation (25%): Serve as the healthcare organization's provider experience champion. Creatively problem-solve process blockers and friction points in response to provider feedback. Create a provider "playbook" that synthesizes process and navigation guidance. External Partner Coordination (20%): Serve as the liaison between internal partners to ensure a smooth handover for providers. Communicate process improvement recommendations to partners. Occasionally attend partner meetings. Provider Journey Analysis (20%): Map and regularly update the provider journey in detail and publish an illustrative workflow. Regularly identify collaboration or provider service gaps. Continuous Improvement (15%): Identify opportunities for process improvement. Implement process improvements. Conduct surveys, focus groups, and/or listening sessions to collect qualitative and quantitative data on the process. Continuously evaluate existing documentation for updates vis-a-vis current operations and best practices. Data, Metrics, and Reporting (15%): Establish a provider experience information housing and reporting mechanism. Deliver reports and presentations regarding provider experience. Support development of evaluation measures. Compile data and support reporting for leadership, governing bodies, and rural health partners. Initiative Support (5%): Support data needs of the initiative. Support communication needs of the initiative. Support presentation needs of the initiative. Support provider experience activities across other initiative areas. Knowledge, Skills, and Abilities: Thorough knowledge of process and quality improvement principles. Strong understanding of rural health systems, digital health challenges, and community resource landscapes. Understanding of continuous-improvement tools, service-level agreements (SLAs), and responsible, accountable, consulted, and informed (RACI) ownership frameworks to prevent "no one's responsibility" gaps. Ability to communicate effectively with clinical audiences, both verbally and in writing. Familiarity with telehealth platforms, EHR workflows, remote monitoring concepts, and practical implementation considerations at small/rural practices. Skill in diagnosing cross-boundary issues, applying structured triage/escalation, documenting status, and driving closure within agreed SLAs. Strong communication skills with a focus on impact and experience convening diverse stakeholders. Ability to recommend and implement responses to moderately complex program or regulatory issues. Ability to travel regularly across rural North Carolina. Minimum Education and Experience: Bachelor's degree in a field related to business, public health, public administration, health administration, healthcare management, nursing, information systems, or a discipline related to the area of assignment; OR an equivalent combination of education and experience. 1-3 years of provider relations, program coordination, care coordination, outreach, or telehealth implementation with preference for experience in rural health outreach, digital health solutions, public health programming. Demonstrated process mapping and process improvement abilities. Demonstrated liaising and customer service skills. Experience with interfacing with healthcare providers. Familiarity with rural health challenges and resources in North Carolina preferred. Familiarity with federal and/or state contracts and grants. Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium-complexity work efforts; may have industry experience. Description: Designing and optimizing user interfaces and experiences for web and mobile applications, ensuring usability and accessibility standards. Conduct user research, interviews, and usability testing to gather insights and improve design decisions. Developing wireframes, prototypes, and visual designs using tools like Adobe XD, Figma, or Sketch. Collaborating with stakeholders, product managers, and development teams to align design goals with business objectives. Creating user personas, journey maps, and interaction flows to inform design strategies and solutions. Ensuring consistency in branding and design elements across all user touchpoints. Staying up to date with design trends, tools, and emerging technologies to enhance user experiences. Documenting and presenting design concepts, guidelines, and deliverables to stakeholders and team members. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Genesis10 is currently seeking a Business Analyst / Test Coordinator for a hybrid contract position with a Global Financial Institution located in Charlotte, NC. This is a 12+ month contract opportunity. This role supports a large-scale ACH Back-Office platform implementation as part of a major digital transformation initiative. The successful candidate will act as a key liaison between business, operations, and technology teams, responsible for the full lifecycle of requirements gathering, business process analysis, testing coordination, and implementation support. Responsibilities: Work directly with project sponsors, operations teams, business stakeholders, technology teams, and vendors to gather, document, and validate business requirements Develop Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), use cases, process flows, and user stories Analyze current-state and future-state business processes and identify opportunities for operational improvement Support solution design activities by translating business needs into clear and actionable requirements Maintain requirements traceability throughout the project lifecycle Develop SIT, UAT, and production validation strategies and coordinate testing activities across multiple teams Track testing execution, defects, remediation activities, and production readiness milestones Partner with project managers and workstream leads to manage risks, issues, dependencies, and project deliverables Facilitate workshops, working sessions, and stakeholder meetings to drive project progress and decision-making Support implementation planning, production readiness activities, and post-deployment validation Coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT) activities Develop and maintain test plans, test schedules, and testing status reports Ensure business requirements are properly represented within test scenarios and test cases Support data mapping, interface analysis, and reconciliation requirements Requirements: 4+ years of experience as a Business Analyst, Systems Analyst, Project Coordinator, or similar role within financial services Strong experience gathering and documenting business and functional requirements Experience creating BRDs, FRDs, use cases, process flows, user stories, and testing documentation Strong analytical and problem-solving skills Advanced SQL query knowledge and experience performing data analysis and validation Experience coordinating SIT and UAT activities across multiple stakeholder groups Familiarity with SDLC methodologies, including Agile, Waterfall, and Hybrid delivery approaches Strong organizational and stakeholder management skills Excellent verbal and written communication skills Ability to manage multiple priorities and work effectively within large cross-functional projects Desired skills: Experience supporting payments, deposits, treasury, cash management, or banking technology platforms Experience working with vendor-hosted or SaaS-based solutions Familiarity with system integrations, APIs, file-based interfaces, and data migration activities Experience with Jira, Azure DevOps, ServiceNow, or similar project management platforms Experience with UNIX/Linux and Windows environments Knowledge of ACH, electronic payments, and NACHA regulations is beneficial but not required CBAP, PMP, PMI-PBA, Scrum Master, or similar certification Pay range: up to $39.94 per hour Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
11/14/2026
Full time
Genesis10 is currently seeking a Business Analyst / Test Coordinator for a hybrid contract position with a Global Financial Institution located in Charlotte, NC. This is a 12+ month contract opportunity. This role supports a large-scale ACH Back-Office platform implementation as part of a major digital transformation initiative. The successful candidate will act as a key liaison between business, operations, and technology teams, responsible for the full lifecycle of requirements gathering, business process analysis, testing coordination, and implementation support. Responsibilities: Work directly with project sponsors, operations teams, business stakeholders, technology teams, and vendors to gather, document, and validate business requirements Develop Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), use cases, process flows, and user stories Analyze current-state and future-state business processes and identify opportunities for operational improvement Support solution design activities by translating business needs into clear and actionable requirements Maintain requirements traceability throughout the project lifecycle Develop SIT, UAT, and production validation strategies and coordinate testing activities across multiple teams Track testing execution, defects, remediation activities, and production readiness milestones Partner with project managers and workstream leads to manage risks, issues, dependencies, and project deliverables Facilitate workshops, working sessions, and stakeholder meetings to drive project progress and decision-making Support implementation planning, production readiness activities, and post-deployment validation Coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT) activities Develop and maintain test plans, test schedules, and testing status reports Ensure business requirements are properly represented within test scenarios and test cases Support data mapping, interface analysis, and reconciliation requirements Requirements: 4+ years of experience as a Business Analyst, Systems Analyst, Project Coordinator, or similar role within financial services Strong experience gathering and documenting business and functional requirements Experience creating BRDs, FRDs, use cases, process flows, user stories, and testing documentation Strong analytical and problem-solving skills Advanced SQL query knowledge and experience performing data analysis and validation Experience coordinating SIT and UAT activities across multiple stakeholder groups Familiarity with SDLC methodologies, including Agile, Waterfall, and Hybrid delivery approaches Strong organizational and stakeholder management skills Excellent verbal and written communication skills Ability to manage multiple priorities and work effectively within large cross-functional projects Desired skills: Experience supporting payments, deposits, treasury, cash management, or banking technology platforms Experience working with vendor-hosted or SaaS-based solutions Familiarity with system integrations, APIs, file-based interfaces, and data migration activities Experience with Jira, Azure DevOps, ServiceNow, or similar project management platforms Experience with UNIX/Linux and Windows environments Knowledge of ACH, electronic payments, and NACHA regulations is beneficial but not required CBAP, PMP, PMI-PBA, Scrum Master, or similar certification Pay range: up to $39.94 per hour Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Pay Range: $20.46hr - $25.46hr Job Overview: The AV/IT Event Operations Coordinator plays a key role in delivering exceptional experiences for employees and guests attending the Orlando campus. This role serves as a primary on-site resource for meeting support, guest services, audio visual technology support, and facility operations. The successful candidate will work closely with program sponsors, facilitators, employees, and campus vendors to create a welcoming, professional, and highly responsive environment. The campus consists of 3 training rooms (up to 30 people), 3 conference rooms (8 people), and 1 large caf (max seating 100 people), all equipped with built-in technology. Key Responsibilities A/V/Tech: Set-up and test built-in classroom Audio Visual equipment on-site for daily meetings. Provide AV assistance to coaches, clients, and facilitators. Troubleshoot technology challenges for employees and visiting guests/facilitators. Provide on-site technology support for Executive Meetings, both in-person and hybrid. Act as an on-site AV & Tech liaison for campus equipment, supporting troubleshooting with off-site IT/AV for printers, monitors, employee laptops, Macs, and internet testing. Run general equipment updates on campus technology. Familiarize and upskill on existing campus equipment & software, including Microsoft Office, Teams, Zoom, PowerPoint, Zoom/Teams enabled rooms with ceiling mics & cameras, projectors, microphones, Logitech Taps, and PC & Mac devices. Update and manage the campus SharePoint site. Edit & upload new content for digital signage on campus. Play an active role on team projects for campus AV & technology enhancements. Perform additional duties as assigned. Key Responsibilities Events: Serve as an on-site point of contact for meeting hosts, facilitators, and campus guests. Support the execution of meetings, workshops, and employee events. Assist with room setup, meeting readiness, and event logistics. Check on-site catering and partner with the on-site catering team regarding updates, changes, and requests. Participate in pre-planning prep calls as needed. Conduct safety briefings and housekeeping announcements for campus programs. Greet and direct guests, facilitators, and vendors throughout campus. Assist with participant materials, name badges, handouts, and program supplies. Provide printing, copying, and general administrative support for campus meetings and events. Maintain meeting rooms, common areas, and event spaces to a 'Show ready' level at all times. Proactively anticipate guest needs and respond to requests promptly and positively. Maintain compliance and safety across workplace standards. Perform other duties as assigned. Qualifications: Minimum 2 years of experience supporting Audio Visual technology, conference center operations, or event support. Proficiency with Microsoft Office, Teams, and related workplace technologies. Demonstrated ability to manage resources effectively. Comfortable maintaining a high level of interaction with executives, department heads, and strategic business partners. Demonstrated strong problem-solving skills as well as excellent verbal and written communication skills. Interest in technology and digital upskilling. Willingness to learn and integrate new technology. Ability to troubleshoot AV & IT equipment and find solutions while remaining calm in a high-pressure environment. Strong organizational skills. Understanding and respecting diverse cultures and backgrounds to provide inclusive service. Ability to work flexible hours on occasion. Physical Requirements(Due to nature of job, The candidate must have): Ability to lift up to 50 lbs. Ability to bend, walk, and stand for extended periods of time. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/14/2026
Full time
Pay Range: $20.46hr - $25.46hr Job Overview: The AV/IT Event Operations Coordinator plays a key role in delivering exceptional experiences for employees and guests attending the Orlando campus. This role serves as a primary on-site resource for meeting support, guest services, audio visual technology support, and facility operations. The successful candidate will work closely with program sponsors, facilitators, employees, and campus vendors to create a welcoming, professional, and highly responsive environment. The campus consists of 3 training rooms (up to 30 people), 3 conference rooms (8 people), and 1 large caf (max seating 100 people), all equipped with built-in technology. Key Responsibilities A/V/Tech: Set-up and test built-in classroom Audio Visual equipment on-site for daily meetings. Provide AV assistance to coaches, clients, and facilitators. Troubleshoot technology challenges for employees and visiting guests/facilitators. Provide on-site technology support for Executive Meetings, both in-person and hybrid. Act as an on-site AV & Tech liaison for campus equipment, supporting troubleshooting with off-site IT/AV for printers, monitors, employee laptops, Macs, and internet testing. Run general equipment updates on campus technology. Familiarize and upskill on existing campus equipment & software, including Microsoft Office, Teams, Zoom, PowerPoint, Zoom/Teams enabled rooms with ceiling mics & cameras, projectors, microphones, Logitech Taps, and PC & Mac devices. Update and manage the campus SharePoint site. Edit & upload new content for digital signage on campus. Play an active role on team projects for campus AV & technology enhancements. Perform additional duties as assigned. Key Responsibilities Events: Serve as an on-site point of contact for meeting hosts, facilitators, and campus guests. Support the execution of meetings, workshops, and employee events. Assist with room setup, meeting readiness, and event logistics. Check on-site catering and partner with the on-site catering team regarding updates, changes, and requests. Participate in pre-planning prep calls as needed. Conduct safety briefings and housekeeping announcements for campus programs. Greet and direct guests, facilitators, and vendors throughout campus. Assist with participant materials, name badges, handouts, and program supplies. Provide printing, copying, and general administrative support for campus meetings and events. Maintain meeting rooms, common areas, and event spaces to a 'Show ready' level at all times. Proactively anticipate guest needs and respond to requests promptly and positively. Maintain compliance and safety across workplace standards. Perform other duties as assigned. Qualifications: Minimum 2 years of experience supporting Audio Visual technology, conference center operations, or event support. Proficiency with Microsoft Office, Teams, and related workplace technologies. Demonstrated ability to manage resources effectively. Comfortable maintaining a high level of interaction with executives, department heads, and strategic business partners. Demonstrated strong problem-solving skills as well as excellent verbal and written communication skills. Interest in technology and digital upskilling. Willingness to learn and integrate new technology. Ability to troubleshoot AV & IT equipment and find solutions while remaining calm in a high-pressure environment. Strong organizational skills. Understanding and respecting diverse cultures and backgrounds to provide inclusive service. Ability to work flexible hours on occasion. Physical Requirements(Due to nature of job, The candidate must have): Ability to lift up to 50 lbs. Ability to bend, walk, and stand for extended periods of time. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Job description PURPOSE: The Outreach Coordinator is the first point of contact for 9/11 responders, survivors, and their families seeking help with the September 11th Victim Compensation Fund (VCF). You will speak with prospective clients about their 9/11 exposure, illnesses, and proof of presence; determine whether they are eligible; and guide eligible clients through sign-up. JOB RESPONSIBILITIES: Conduct intake conversations to assess each lead's 9/11 exposure, medical conditions, and eligibility for the VCF. Sign up eligible leads as clients whenever possible Inform clients about the claims process to set expectations regarding the timeline and required documentation Monitor and manage your pipeline of new and existing leads through your Salesforce dashboard, prioritizing the most promising opportunities Keep Salesforce records accurate and current, including lead status, notes, and next steps Follow up consistently by phone, text, and email to move leads forward and uncover additional potential claims Work toward clear individual and team goals Respond promptly to internal messages in email, Slack, and Salesforce Represent the firm at outreach events to educate the 9/11 community about the World Trade Center Health Program (WTCHP) and the VCF Identify and pursue new opportunities to reach members of the 9/11 community Take on special projects as assigned JOB REQUIREMENTS: Excellent verbal and written communication skills, with the ability to build rapport quickly Proven ability to listen actively and respond with empathy in sensitive or emotional conversations Comfort working in a fast-paced, goal-driven environment Experience with a CRM (Salesforce preferred) and proficiency in Microsoft Word, Excel, and Outlook Prior experience in intake, sales, client services, or call-center work preferred Bachelor's degree preferred SALARY: $60,000 - $70,000 WHO WE ARE: At Barasch & McGarry, our mission is to improve the lives of the 9/11 community and lead the way in protecting victims' legal rights. As passionate advocates and legal representatives, we ensure victims access the healthcare and compensation they deserve through the World Trade Center Health Program and the 9/11 Victim Compensation Fund. Our deep-rooted connection to the 9/11 community drives our commitment to providing compassionate, professional, and responsive client care. Joining our team means being part of a firm with an unmatched reputation built on decades of advocacy, integrity, and dedication to those we serve. Barasch & McGarry is an equal opportunity employer, where employment is based upon personal capabilities and qualifications and is in compliance with all applicable federal, state, and local fair employment practices laws. The Firm strictly prohibits and does not tolerate discrimination against team members, applicants, interns, or any other covered persons because of age, race, creed, color, religion, sex, including pregnancy, gender, actual or perceived gender identity or expression, transgender status, actual or perceived sexual orientation, national origin, alienage or citizenship status, marital status, familial status, caregiver status, military status, including past, current, or prospective service in the uniformed services, genetic information, victim of domestic violence status, sexual or reproductive health decision making, actual or perceived physical or mental disability or any other protected characteristic as established by law.
11/14/2026
Full time
Job description PURPOSE: The Outreach Coordinator is the first point of contact for 9/11 responders, survivors, and their families seeking help with the September 11th Victim Compensation Fund (VCF). You will speak with prospective clients about their 9/11 exposure, illnesses, and proof of presence; determine whether they are eligible; and guide eligible clients through sign-up. JOB RESPONSIBILITIES: Conduct intake conversations to assess each lead's 9/11 exposure, medical conditions, and eligibility for the VCF. Sign up eligible leads as clients whenever possible Inform clients about the claims process to set expectations regarding the timeline and required documentation Monitor and manage your pipeline of new and existing leads through your Salesforce dashboard, prioritizing the most promising opportunities Keep Salesforce records accurate and current, including lead status, notes, and next steps Follow up consistently by phone, text, and email to move leads forward and uncover additional potential claims Work toward clear individual and team goals Respond promptly to internal messages in email, Slack, and Salesforce Represent the firm at outreach events to educate the 9/11 community about the World Trade Center Health Program (WTCHP) and the VCF Identify and pursue new opportunities to reach members of the 9/11 community Take on special projects as assigned JOB REQUIREMENTS: Excellent verbal and written communication skills, with the ability to build rapport quickly Proven ability to listen actively and respond with empathy in sensitive or emotional conversations Comfort working in a fast-paced, goal-driven environment Experience with a CRM (Salesforce preferred) and proficiency in Microsoft Word, Excel, and Outlook Prior experience in intake, sales, client services, or call-center work preferred Bachelor's degree preferred SALARY: $60,000 - $70,000 WHO WE ARE: At Barasch & McGarry, our mission is to improve the lives of the 9/11 community and lead the way in protecting victims' legal rights. As passionate advocates and legal representatives, we ensure victims access the healthcare and compensation they deserve through the World Trade Center Health Program and the 9/11 Victim Compensation Fund. Our deep-rooted connection to the 9/11 community drives our commitment to providing compassionate, professional, and responsive client care. Joining our team means being part of a firm with an unmatched reputation built on decades of advocacy, integrity, and dedication to those we serve. Barasch & McGarry is an equal opportunity employer, where employment is based upon personal capabilities and qualifications and is in compliance with all applicable federal, state, and local fair employment practices laws. The Firm strictly prohibits and does not tolerate discrimination against team members, applicants, interns, or any other covered persons because of age, race, creed, color, religion, sex, including pregnancy, gender, actual or perceived gender identity or expression, transgender status, actual or perceived sexual orientation, national origin, alienage or citizenship status, marital status, familial status, caregiver status, military status, including past, current, or prospective service in the uniformed services, genetic information, victim of domestic violence status, sexual or reproductive health decision making, actual or perceived physical or mental disability or any other protected characteristic as established by law.
Pay Range: $20.46hr - $25.46hr Job Overview: The AV/IT Event Operations Coordinator plays a key role in delivering exceptional experiences for employees and guests attending the Orlando campus. This role serves as a primary on-site resource for meeting support, guest services, audio visual technology support, and facility operations. The successful candidate will work closely with program sponsors, facilitators, employees, and campus vendors to create a welcoming, professional, and highly responsive environment. The campus consists of 3 training rooms (up to 30 people), 3 conference rooms (8 people), and 1 large caf (max seating 100 people), all equipped with built-in technology. Key Responsibilities A/V/Tech: Set-up and test built-in classroom Audio Visual equipment on-site for daily meetings. Provide AV assistance to coaches, clients, and facilitators. Troubleshoot technology challenges for employees and visiting guests/facilitators. Provide on-site technology support for Executive Meetings, both in-person and hybrid. Act as an on-site AV & Tech liaison for campus equipment, supporting troubleshooting with off-site IT/AV for printers, monitors, employee laptops, Macs, and internet testing. Run general equipment updates on campus technology. Familiarize and upskill on existing campus equipment & software, including Microsoft Office, Teams, Zoom, PowerPoint, Zoom/Teams enabled rooms with ceiling mics & cameras, projectors, microphones, Logitech Taps, and PC & Mac devices. Update and manage the campus SharePoint site. Edit & upload new content for digital signage on campus. Play an active role on team projects for campus AV & technology enhancements. Perform additional duties as assigned. Key Responsibilities Events: Serve as an on-site point of contact for meeting hosts, facilitators, and campus guests. Support the execution of meetings, workshops, and employee events. Assist with room setup, meeting readiness, and event logistics. Check on-site catering and partner with the on-site catering team regarding updates, changes, and requests. Participate in pre-planning prep calls as needed. Conduct safety briefings and housekeeping announcements for campus programs. Greet and direct guests, facilitators, and vendors throughout campus. Assist with participant materials, name badges, handouts, and program supplies. Provide printing, copying, and general administrative support for campus meetings and events. Maintain meeting rooms, common areas, and event spaces to a 'Show ready' level at all times. Proactively anticipate guest needs and respond to requests promptly and positively. Maintain compliance and safety across workplace standards. Perform other duties as assigned. Qualifications: Minimum 2 years of experience supporting Audio Visual technology, conference center operations, or event support. Proficiency with Microsoft Office, Teams, and related workplace technologies. Demonstrated ability to manage resources effectively. Comfortable maintaining a high level of interaction with executives, department heads, and strategic business partners. Demonstrated strong problem-solving skills as well as excellent verbal and written communication skills. Interest in technology and digital upskilling. Willingness to learn and integrate new technology. Ability to troubleshoot AV & IT equipment and find solutions while remaining calm in a high-pressure environment. Strong organizational skills. Understanding and respecting diverse cultures and backgrounds to provide inclusive service. Ability to work flexible hours on occasion. Physical Requirements(Due to nature of job, The candidate must have): Ability to lift up to 50 lbs. Ability to bend, walk, and stand for extended periods of time. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/14/2026
Full time
Pay Range: $20.46hr - $25.46hr Job Overview: The AV/IT Event Operations Coordinator plays a key role in delivering exceptional experiences for employees and guests attending the Orlando campus. This role serves as a primary on-site resource for meeting support, guest services, audio visual technology support, and facility operations. The successful candidate will work closely with program sponsors, facilitators, employees, and campus vendors to create a welcoming, professional, and highly responsive environment. The campus consists of 3 training rooms (up to 30 people), 3 conference rooms (8 people), and 1 large caf (max seating 100 people), all equipped with built-in technology. Key Responsibilities A/V/Tech: Set-up and test built-in classroom Audio Visual equipment on-site for daily meetings. Provide AV assistance to coaches, clients, and facilitators. Troubleshoot technology challenges for employees and visiting guests/facilitators. Provide on-site technology support for Executive Meetings, both in-person and hybrid. Act as an on-site AV & Tech liaison for campus equipment, supporting troubleshooting with off-site IT/AV for printers, monitors, employee laptops, Macs, and internet testing. Run general equipment updates on campus technology. Familiarize and upskill on existing campus equipment & software, including Microsoft Office, Teams, Zoom, PowerPoint, Zoom/Teams enabled rooms with ceiling mics & cameras, projectors, microphones, Logitech Taps, and PC & Mac devices. Update and manage the campus SharePoint site. Edit & upload new content for digital signage on campus. Play an active role on team projects for campus AV & technology enhancements. Perform additional duties as assigned. Key Responsibilities Events: Serve as an on-site point of contact for meeting hosts, facilitators, and campus guests. Support the execution of meetings, workshops, and employee events. Assist with room setup, meeting readiness, and event logistics. Check on-site catering and partner with the on-site catering team regarding updates, changes, and requests. Participate in pre-planning prep calls as needed. Conduct safety briefings and housekeeping announcements for campus programs. Greet and direct guests, facilitators, and vendors throughout campus. Assist with participant materials, name badges, handouts, and program supplies. Provide printing, copying, and general administrative support for campus meetings and events. Maintain meeting rooms, common areas, and event spaces to a 'Show ready' level at all times. Proactively anticipate guest needs and respond to requests promptly and positively. Maintain compliance and safety across workplace standards. Perform other duties as assigned. Qualifications: Minimum 2 years of experience supporting Audio Visual technology, conference center operations, or event support. Proficiency with Microsoft Office, Teams, and related workplace technologies. Demonstrated ability to manage resources effectively. Comfortable maintaining a high level of interaction with executives, department heads, and strategic business partners. Demonstrated strong problem-solving skills as well as excellent verbal and written communication skills. Interest in technology and digital upskilling. Willingness to learn and integrate new technology. Ability to troubleshoot AV & IT equipment and find solutions while remaining calm in a high-pressure environment. Strong organizational skills. Understanding and respecting diverse cultures and backgrounds to provide inclusive service. Ability to work flexible hours on occasion. Physical Requirements(Due to nature of job, The candidate must have): Ability to lift up to 50 lbs. Ability to bend, walk, and stand for extended periods of time. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Pay Range: $55.00hr - $60.00hr Job Overview: The Provider Experience Coordinator (PEC) serves as the healthcare provider experience champion for all initiative activities, especially the Rural Health Innovation Fund and the Rural Digital Health Collaborative. Both activities work in concert to provide rural healthcare providers the resources, technical assistance support, and community/network to implement Information Technology (IT), Artificial Intelligence (AI), and emerging digital technologies. This position serves as the primary team member focused on how providers experience and navigate these resources most efficiently and effectively. The role ensures all program partners are working in concert to deliver a streamlined offering and experience. The PEC continuously works towards clear, defined, sensible, and navigable processes for providers to improve their operations through technology. The position facilitates strong relationships with the rural healthcare provider community and provides an avenue for communicating process challenges. Additionally, the position maps out the various processes and collects active and passive data to gain a holistic understanding of the operation. The PEC is responsible for using the information collected to facilitate overarching program process improvement by working with partners. Provider Relationship and Navigation (25%): Serve as the healthcare organization's provider experience champion. Creatively problem-solve process blockers and friction points in response to provider feedback. Create a provider "playbook" that synthesizes process and navigation guidance. External Partner Coordination (20%): Serve as the liaison between internal partners to ensure a smooth handover for providers. Communicate process improvement recommendations to partners. Occasionally attend partner meetings. Provider Journey Analysis (20%): Map and regularly update the provider journey in detail and publish an illustrative workflow. Regularly identify collaboration or provider service gaps. Continuous Improvement (15%): Identify opportunities for process improvement. Implement process improvements. Conduct surveys, focus groups, and/or listening sessions to collect qualitative and quantitative data on the process. Continuously evaluate existing documentation for updates vis-a-vis current operations and best practices. Data, Metrics, and Reporting (15%): Establish a provider experience information housing and reporting mechanism. Deliver reports and presentations regarding provider experience. Support development of evaluation measures. Compile data and support reporting for leadership, governing bodies, and rural health partners. Initiative Support (5%): Support data needs of the initiative. Support communication needs of the initiative. Support presentation needs of the initiative. Support provider experience activities across other initiative areas. Knowledge, Skills, and Abilities: Thorough knowledge of process and quality improvement principles. Strong understanding of rural health systems, digital health challenges, and community resource landscapes. Understanding of continuous-improvement tools, service-level agreements (SLAs), and responsible, accountable, consulted, and informed (RACI) ownership frameworks to prevent "no one's responsibility" gaps. Ability to communicate effectively with clinical audiences, both verbally and in writing. Familiarity with telehealth platforms, EHR workflows, remote monitoring concepts, and practical implementation considerations at small/rural practices. Skill in diagnosing cross-boundary issues, applying structured triage/escalation, documenting status, and driving closure within agreed SLAs. Strong communication skills with a focus on impact and experience convening diverse stakeholders. Ability to recommend and implement responses to moderately complex program or regulatory issues. Ability to travel regularly across rural North Carolina. Minimum Education and Experience: Bachelor's degree in a field related to business, public health, public administration, health administration, healthcare management, nursing, information systems, or a discipline related to the area of assignment; OR an equivalent combination of education and experience. 1-3 years of provider relations, program coordination, care coordination, outreach, or telehealth implementation with preference for experience in rural health outreach, digital health solutions, public health programming. Demonstrated process mapping and process improvement abilities. Demonstrated liaising and customer service skills. Experience with interfacing with healthcare providers. Familiarity with rural health challenges and resources in North Carolina preferred. Familiarity with federal and/or state contracts and grants. Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium-complexity work efforts; may have industry experience. Description: Designing and optimizing user interfaces and experiences for web and mobile applications, ensuring usability and accessibility standards. Conduct user research, interviews, and usability testing to gather insights and improve design decisions. Developing wireframes, prototypes, and visual designs using tools like Adobe XD, Figma, or Sketch. Collaborating with stakeholders, product managers, and development teams to align design goals with business objectives. Creating user personas, journey maps, and interaction flows to inform design strategies and solutions. Ensuring consistency in branding and design elements across all user touchpoints. Staying up to date with design trends, tools, and emerging technologies to enhance user experiences. Documenting and presenting design concepts, guidelines, and deliverables to stakeholders and team members. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
11/14/2026
Full time
Pay Range: $55.00hr - $60.00hr Job Overview: The Provider Experience Coordinator (PEC) serves as the healthcare provider experience champion for all initiative activities, especially the Rural Health Innovation Fund and the Rural Digital Health Collaborative. Both activities work in concert to provide rural healthcare providers the resources, technical assistance support, and community/network to implement Information Technology (IT), Artificial Intelligence (AI), and emerging digital technologies. This position serves as the primary team member focused on how providers experience and navigate these resources most efficiently and effectively. The role ensures all program partners are working in concert to deliver a streamlined offering and experience. The PEC continuously works towards clear, defined, sensible, and navigable processes for providers to improve their operations through technology. The position facilitates strong relationships with the rural healthcare provider community and provides an avenue for communicating process challenges. Additionally, the position maps out the various processes and collects active and passive data to gain a holistic understanding of the operation. The PEC is responsible for using the information collected to facilitate overarching program process improvement by working with partners. Provider Relationship and Navigation (25%): Serve as the healthcare organization's provider experience champion. Creatively problem-solve process blockers and friction points in response to provider feedback. Create a provider "playbook" that synthesizes process and navigation guidance. External Partner Coordination (20%): Serve as the liaison between internal partners to ensure a smooth handover for providers. Communicate process improvement recommendations to partners. Occasionally attend partner meetings. Provider Journey Analysis (20%): Map and regularly update the provider journey in detail and publish an illustrative workflow. Regularly identify collaboration or provider service gaps. Continuous Improvement (15%): Identify opportunities for process improvement. Implement process improvements. Conduct surveys, focus groups, and/or listening sessions to collect qualitative and quantitative data on the process. Continuously evaluate existing documentation for updates vis-a-vis current operations and best practices. Data, Metrics, and Reporting (15%): Establish a provider experience information housing and reporting mechanism. Deliver reports and presentations regarding provider experience. Support development of evaluation measures. Compile data and support reporting for leadership, governing bodies, and rural health partners. Initiative Support (5%): Support data needs of the initiative. Support communication needs of the initiative. Support presentation needs of the initiative. Support provider experience activities across other initiative areas. Knowledge, Skills, and Abilities: Thorough knowledge of process and quality improvement principles. Strong understanding of rural health systems, digital health challenges, and community resource landscapes. Understanding of continuous-improvement tools, service-level agreements (SLAs), and responsible, accountable, consulted, and informed (RACI) ownership frameworks to prevent "no one's responsibility" gaps. Ability to communicate effectively with clinical audiences, both verbally and in writing. Familiarity with telehealth platforms, EHR workflows, remote monitoring concepts, and practical implementation considerations at small/rural practices. Skill in diagnosing cross-boundary issues, applying structured triage/escalation, documenting status, and driving closure within agreed SLAs. Strong communication skills with a focus on impact and experience convening diverse stakeholders. Ability to recommend and implement responses to moderately complex program or regulatory issues. Ability to travel regularly across rural North Carolina. Minimum Education and Experience: Bachelor's degree in a field related to business, public health, public administration, health administration, healthcare management, nursing, information systems, or a discipline related to the area of assignment; OR an equivalent combination of education and experience. 1-3 years of provider relations, program coordination, care coordination, outreach, or telehealth implementation with preference for experience in rural health outreach, digital health solutions, public health programming. Demonstrated process mapping and process improvement abilities. Demonstrated liaising and customer service skills. Experience with interfacing with healthcare providers. Familiarity with rural health challenges and resources in North Carolina preferred. Familiarity with federal and/or state contracts and grants. Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium-complexity work efforts; may have industry experience. Description: Designing and optimizing user interfaces and experiences for web and mobile applications, ensuring usability and accessibility standards. Conduct user research, interviews, and usability testing to gather insights and improve design decisions. Developing wireframes, prototypes, and visual designs using tools like Adobe XD, Figma, or Sketch. Collaborating with stakeholders, product managers, and development teams to align design goals with business objectives. Creating user personas, journey maps, and interaction flows to inform design strategies and solutions. Ensuring consistency in branding and design elements across all user touchpoints. Staying up to date with design trends, tools, and emerging technologies to enhance user experiences. Documenting and presenting design concepts, guidelines, and deliverables to stakeholders and team members. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
This job is with RWS, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Technical Project Manager - AI Data Services Job LocationsUS-RemotePosted Date2 weeks ago(10/29/:31)Job ID# of Openings1CategoryProject Management Job Purpose The Technical Project Manager supports the planning, execution, tracking, and delivery of technical projects across multiple teams. This role acts as a central point of coordination between business stakeholders, technical teams, vendors, and project leadership, ensuring projects remain on schedule, within scope, and aligned with organizational goals. The ideal candidate is highly organized, detail-oriented, comfortable working in a technical environment, and skilled at managing communications, documentation, and project activities across multiple concurrent initiatives. As our technical project manager, you become a member of a project team, supporting day-to-day project activities related to the TrainAI project process. In addition to tasks requiring a technical specialty, regular project coordinator tasks will include client data management, project set up, scheduling, project file organization, and placing tasks with raters. The Technical Project Manager is responsible for coordinating both client-facing project activities and technical deliverables to support the successful execution of client projects. Working closely with the Director, Program Managers, and Project Managers, this role oversees resource allocation, task coordination, and project timelines across a variety of engagements. The Technical Project Manager also actively participates in client and internal meetings, identifies emerging business and operational issues, and provides recommendations to improve project delivery, efficiency, and overall account performance. About RWS TrainAI Data Services Training or fine-tuning artificial intelligence (AI) requires data. LOTS of data. However, not just any data will do - our clients need responsible AI data that's targeted, accurate and reliable to ensure machine learning (ML) success. But preparing AI training data is a monumental task that can take up the vast majority of AI project time, leaving AI teams with precious little time to focus on developing, deploying and evaluating ML models. RWS TrainAI helps our clients address this challenge head-on. With a seamless blend of technological understanding and human intelligence, RWS TrainAI provides complete, end-to-end data collection and content generation, data annotation or labelling, human-in-the-loop data validation and generative AI data services for all types of AI, in any language, at any scale, based on the principles of responsible AI. Today, TrainAI supports four of the world's top five technology companies, enhancing the performance of their generative AI applications by providing services such as prompt engineering, response refinement and red teaming with locale-specific domain experts across a broad range of topic areas and educational levels. For further information, please visit: RWS TrainAI Job Overview Key Responsibilities Perform day-to-day administrative tasks related to project life cycle Support project team members as necessary to perform and complete daily project tasks Support your team with regards to client requirements, needs and requests such as asset management, reporting, and meetings Coordinate project activities, schedules, milestones, and deliverables across technical and business teams. Keep project schedules on track and ensure on-time delivery, produce reports; maintain project plans, timelines, and status reports. Track project progress and proactively identify potential risks, blockers, and dependencies. Support project managers and program managers in delivering strategic initiatives. Serve as a liaison between technical teams, business stakeholders, vendors, and leadership. Communicate project status, risks, dependencies, and key decisions to appropriate audiences. Coordinate cross-functional collaboration to ensure alignment on priorities and deliverables. Assist with technical requirements gathering, documentation, and process mapping. Coordinate testing, deployment, and implementation activities as needed. Make recommendations for process improvements to have a positive impact on profitability and/or quality Maintain project documentation in tools such as SharePoint, Confluence, Azure DevOps, Jira, or similar platforms. Assist with building automation within the team and running technical scripts such as Python Skills & Experience Bachelor's degree in Business, Information Technology, Engineering, Project Management, or related field, or equivalent experience. 2-5 years of project coordination, project management, operations, or technical program support experience. Experience working with technical teams supporting software, infrastructure, systems, or technology projects. Strong organizational and time-management skills with the ability to manage multiple priorities. Excellent verbal, written, and presentation communication skills. Proficiency with Microsoft Office Suite as well as Google Suite, including Excel/Sheets, PowerPoint, Word/Docs, and Teams/GChat. Experience using project management tools such as Azure DevOps, Jira, Microsoft Project, Smartsheet, or similar platforms. Demonstrated experience with coding such as Python, Sequel and whisper coding. Benefits Amazing benefits! (Seriously!) Generous paid time off package, starting at 25 days per year (10 sick and 15 vacation), plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave. 401(k) Retirement plan with company match. Company-wide agile work policy with flexible work arrangements. Opportunities for training, professional development, and personal growth. Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity. Base Pay $70,000 - $85,000 / year Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made. Candidates must reside in State advertised to be considered Life at RWS Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you'll love life at RWS. Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients. RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. RWS Values Get the 3Ps right - Partner, Pioneer, Progress - and we'll Deliver together as RWS. Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy. Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void. Options Apply for this jobApply Share Email this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeed Application FAQs Software Powered by ICIMS
11/14/2026
Full time
This job is with RWS, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Technical Project Manager - AI Data Services Job LocationsUS-RemotePosted Date2 weeks ago(10/29/:31)Job ID# of Openings1CategoryProject Management Job Purpose The Technical Project Manager supports the planning, execution, tracking, and delivery of technical projects across multiple teams. This role acts as a central point of coordination between business stakeholders, technical teams, vendors, and project leadership, ensuring projects remain on schedule, within scope, and aligned with organizational goals. The ideal candidate is highly organized, detail-oriented, comfortable working in a technical environment, and skilled at managing communications, documentation, and project activities across multiple concurrent initiatives. As our technical project manager, you become a member of a project team, supporting day-to-day project activities related to the TrainAI project process. In addition to tasks requiring a technical specialty, regular project coordinator tasks will include client data management, project set up, scheduling, project file organization, and placing tasks with raters. The Technical Project Manager is responsible for coordinating both client-facing project activities and technical deliverables to support the successful execution of client projects. Working closely with the Director, Program Managers, and Project Managers, this role oversees resource allocation, task coordination, and project timelines across a variety of engagements. The Technical Project Manager also actively participates in client and internal meetings, identifies emerging business and operational issues, and provides recommendations to improve project delivery, efficiency, and overall account performance. About RWS TrainAI Data Services Training or fine-tuning artificial intelligence (AI) requires data. LOTS of data. However, not just any data will do - our clients need responsible AI data that's targeted, accurate and reliable to ensure machine learning (ML) success. But preparing AI training data is a monumental task that can take up the vast majority of AI project time, leaving AI teams with precious little time to focus on developing, deploying and evaluating ML models. RWS TrainAI helps our clients address this challenge head-on. With a seamless blend of technological understanding and human intelligence, RWS TrainAI provides complete, end-to-end data collection and content generation, data annotation or labelling, human-in-the-loop data validation and generative AI data services for all types of AI, in any language, at any scale, based on the principles of responsible AI. Today, TrainAI supports four of the world's top five technology companies, enhancing the performance of their generative AI applications by providing services such as prompt engineering, response refinement and red teaming with locale-specific domain experts across a broad range of topic areas and educational levels. For further information, please visit: RWS TrainAI Job Overview Key Responsibilities Perform day-to-day administrative tasks related to project life cycle Support project team members as necessary to perform and complete daily project tasks Support your team with regards to client requirements, needs and requests such as asset management, reporting, and meetings Coordinate project activities, schedules, milestones, and deliverables across technical and business teams. Keep project schedules on track and ensure on-time delivery, produce reports; maintain project plans, timelines, and status reports. Track project progress and proactively identify potential risks, blockers, and dependencies. Support project managers and program managers in delivering strategic initiatives. Serve as a liaison between technical teams, business stakeholders, vendors, and leadership. Communicate project status, risks, dependencies, and key decisions to appropriate audiences. Coordinate cross-functional collaboration to ensure alignment on priorities and deliverables. Assist with technical requirements gathering, documentation, and process mapping. Coordinate testing, deployment, and implementation activities as needed. Make recommendations for process improvements to have a positive impact on profitability and/or quality Maintain project documentation in tools such as SharePoint, Confluence, Azure DevOps, Jira, or similar platforms. Assist with building automation within the team and running technical scripts such as Python Skills & Experience Bachelor's degree in Business, Information Technology, Engineering, Project Management, or related field, or equivalent experience. 2-5 years of project coordination, project management, operations, or technical program support experience. Experience working with technical teams supporting software, infrastructure, systems, or technology projects. Strong organizational and time-management skills with the ability to manage multiple priorities. Excellent verbal, written, and presentation communication skills. Proficiency with Microsoft Office Suite as well as Google Suite, including Excel/Sheets, PowerPoint, Word/Docs, and Teams/GChat. Experience using project management tools such as Azure DevOps, Jira, Microsoft Project, Smartsheet, or similar platforms. Demonstrated experience with coding such as Python, Sequel and whisper coding. Benefits Amazing benefits! (Seriously!) Generous paid time off package, starting at 25 days per year (10 sick and 15 vacation), plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave. 401(k) Retirement plan with company match. Company-wide agile work policy with flexible work arrangements. Opportunities for training, professional development, and personal growth. Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity. Base Pay $70,000 - $85,000 / year Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made. Candidates must reside in State advertised to be considered Life at RWS Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you'll love life at RWS. Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients. RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. RWS Values Get the 3Ps right - Partner, Pioneer, Progress - and we'll Deliver together as RWS. Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy. Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void. Options Apply for this jobApply Share Email this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeed Application FAQs Software Powered by ICIMS
Job Title: FernoCare Technical Support Coordinator Department: FernoCare Summary This position is the primary point of contact for service support for customers from implementation, triage, and administrative aspects. They need to be comfortable and able to ask appropriate questions, discuss product concerns and understand where to get answers based on each situation. This individual will work to support the customer, sales team, customer service team, technical support, and repair. They will need to be able to document, follow-up and follow-through on requests and customer needs. This is a fast-paced position that requires organization, detail, problem solving and a positive attitude. Essential Duties and Responsibilities Full life-cycle responsibility for technical inquiries, complaints, repairs, and on-site customer service and care within Ferno's Product Complaint System(PCS) and Service Management Systems. Manage incoming Technical Support requests and review with the appropriate technical and/or engineering resources for prompt follow-up with customers/sales team to discuss the next steps for repairs, product part needs, repair quotes, determination of warranty and non-warranty requests, assist with troubleshooting and placing part orders. Document all correspondence in the PCS and/or service management systems. Review and understand technical drawings and bill of materials to identify accurate parts to ship for a successful first time visit fix. Dispatch third-party or internal Ferno service providers for on-site repairs, preventative maintenance, Special program PM's, Field Corrections or extended warranty work. Review Invoices from third-party service providers and forward to AP. Review PCS entries and issue action items for parts or service direction. Manage, track, and communicate with 3rd parties the daily part orders and shipment schedules for customers and third-party providers. Generate collaboration with other departments based on customer needs, and subject matter expertise: Quality, Production, Part availability, Shipping, Engineering, Customer Service, Technical Support etc. Point of contact for the Service Module and Service Tracking systems to include functionality, upgrade requirements and technical support. Manage preventive maintenance services via internal or 3rd party resources required based on extended warranty or preventive maintenance programs purchased by end users. Support execution of product installations. Work with procurement on open and past due product needs. Document PCS issues and report to Quality as necessary. Document all actions taken as needed within PCS, Service portals and shared calendars Other related duties may be assigned Education and/or Experience Associate's degree (A.A.) from two-year college or technical school; or six months to one-year related experience and/or training. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Excellent attendance Great organizational, written, and verbal communication skills Effective trouble shooting techniques, analytical ability, and problem-solving skills. Ability to effectively manage and prioritize numerous tasks and responsibilities. Knowledge of Work and Data Base Computer Systems. Ability to manage a project from start to finish. Good oral and written communication skills are necessary. Reading and comprehension skills required. Ability to speak effectively and professionally. Ability to use MS Outlook to effectively communicate via internet/network. Minimum requirement: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply good sense and understanding to carry out instructions furnished in written, oral or diagram form. Ability to know when to request directions as needed. Self-starter to seek answers and solve problems. This will be an hourly position with the hours being 8:30AM-5:00PM EST. Ferno is an equal opportunity employer and that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status. PIc84b23ca6-
11/14/2026
Full time
Job Title: FernoCare Technical Support Coordinator Department: FernoCare Summary This position is the primary point of contact for service support for customers from implementation, triage, and administrative aspects. They need to be comfortable and able to ask appropriate questions, discuss product concerns and understand where to get answers based on each situation. This individual will work to support the customer, sales team, customer service team, technical support, and repair. They will need to be able to document, follow-up and follow-through on requests and customer needs. This is a fast-paced position that requires organization, detail, problem solving and a positive attitude. Essential Duties and Responsibilities Full life-cycle responsibility for technical inquiries, complaints, repairs, and on-site customer service and care within Ferno's Product Complaint System(PCS) and Service Management Systems. Manage incoming Technical Support requests and review with the appropriate technical and/or engineering resources for prompt follow-up with customers/sales team to discuss the next steps for repairs, product part needs, repair quotes, determination of warranty and non-warranty requests, assist with troubleshooting and placing part orders. Document all correspondence in the PCS and/or service management systems. Review and understand technical drawings and bill of materials to identify accurate parts to ship for a successful first time visit fix. Dispatch third-party or internal Ferno service providers for on-site repairs, preventative maintenance, Special program PM's, Field Corrections or extended warranty work. Review Invoices from third-party service providers and forward to AP. Review PCS entries and issue action items for parts or service direction. Manage, track, and communicate with 3rd parties the daily part orders and shipment schedules for customers and third-party providers. Generate collaboration with other departments based on customer needs, and subject matter expertise: Quality, Production, Part availability, Shipping, Engineering, Customer Service, Technical Support etc. Point of contact for the Service Module and Service Tracking systems to include functionality, upgrade requirements and technical support. Manage preventive maintenance services via internal or 3rd party resources required based on extended warranty or preventive maintenance programs purchased by end users. Support execution of product installations. Work with procurement on open and past due product needs. Document PCS issues and report to Quality as necessary. Document all actions taken as needed within PCS, Service portals and shared calendars Other related duties may be assigned Education and/or Experience Associate's degree (A.A.) from two-year college or technical school; or six months to one-year related experience and/or training. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Excellent attendance Great organizational, written, and verbal communication skills Effective trouble shooting techniques, analytical ability, and problem-solving skills. Ability to effectively manage and prioritize numerous tasks and responsibilities. Knowledge of Work and Data Base Computer Systems. Ability to manage a project from start to finish. Good oral and written communication skills are necessary. Reading and comprehension skills required. Ability to speak effectively and professionally. Ability to use MS Outlook to effectively communicate via internet/network. Minimum requirement: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply good sense and understanding to carry out instructions furnished in written, oral or diagram form. Ability to know when to request directions as needed. Self-starter to seek answers and solve problems. This will be an hourly position with the hours being 8:30AM-5:00PM EST. Ferno is an equal opportunity employer and that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status. PIc84b23ca6-
Job Description Hi, Greetings of the day! I have an urgent requirement below, please go through JD and let me know if you are comfortable or have any profile. Kindly revert me back with your updated resume as well. Job Title: Trackwise Digital Support Lead Location: Charlotte, NC 28202 (Hybrid - must be onsite 3 times a week) Duration: Long Term Contract Must Have Technical/Functional Skills: 8-12 years of experience, including strong L2/L3 support experience for TrackWise / TrackWise Digital QMS in regulated life sciences or medical device environments. Hands-on expertise in TrackWise Digital support for Global Complaint Handling, Post-Market Support, Complaints Management and Adverse Event Reporting processes. Good understanding of TrackWise configuration, Coordinator Configuration, workflow configuration, Team Access, Web Admin, PR Import / Selection Import, master data import and user access administration. Proven ability to troubleshoot record issues, stuck workflows, access issues, configuration defects, data issues, interface failures and recurring production defects within SLA. Strong technical knowledge of SQL, TrackWise database structure, Crystal Reports, data validation, root-cause analysis, change/problem management and stakeholder communication. Project Management, Team Management, Customer Interactions Good To Have: Working knowledge of TrackWise Digital on Salesforce platform, including roles/profiles, permission sets, page layouts, reports, dashboards, SOQL queries, Data Loader and Import Wizard. Experience supporting interfaces between TrackWise Digital and global source systems through middleware platforms such as MuleSoft. Knowledge of GxP, 21 CFR Part 11, validated-system support practices, audit readiness and controlled change/release management. Basic awareness of Windows Server, application monitoring, service health checks and infrastructure coordination for support issue resolution. Experience with ITSM tools such as ServiceNow for incident, problem, change, SLA tracking, ticket review and continuous improvement. Roles & Responsibilities: Serve as the Support Lead L2/L3 support contact for TrackWise Digital, restoring business-critical complaint handling and post-market quality services quickly and meeting agreed SLAs. Lead incident triage, impact assessment, escalation, stakeholder communication, root-cause analysis and post-incident corrective/preventive actions. Diagnose and resolve issues across TrackWise Digital records, workflows, access/security, configuration, reports, dashboards, interfaces and data layers. Support Global Complaint Handling System processes covering complaint record creation, complaints management, post-market support and adverse event reporting. Troubleshoot stuck records, workflow status issues, user access exceptions, master data import issues, PR Import Selection Import issues and record lifecycle exceptions. Coordinate with MuleSoft / integration teams for failed transactions, source-system data mismatches, complaint record creation issues and interface monitoring. Prepare SQL queries, data analysis, validation evidence and reporting extracts required for ticket resolution, audit support and operational reviews. Participate in change, release, validation and deployment activities, maintaining required documentation and traceability for a regulated QMS environment. Collaborate with quality, regulatory, business process owners, integration, infrastructure, QA/validation and vendor teams to resolve production issues and deliver approved enhancements. Provide guidance to junior support analysts, maintain knowledge articles / troubleshooting guides, conduct ticket trend analysis and recommend continuous improvements. Managerial Skills: • Strong stakeholder communication, incident escalation, and cross-functional coordination. • Ability to guide support teams, mentor junior members, and lead small enhancement workstreams. • Ownership of SLA delivery, documentation quality, and continuous improvement Name-Pradeep Sharma Title Account Manager e:
11/14/2026
Full time
Job Description Hi, Greetings of the day! I have an urgent requirement below, please go through JD and let me know if you are comfortable or have any profile. Kindly revert me back with your updated resume as well. Job Title: Trackwise Digital Support Lead Location: Charlotte, NC 28202 (Hybrid - must be onsite 3 times a week) Duration: Long Term Contract Must Have Technical/Functional Skills: 8-12 years of experience, including strong L2/L3 support experience for TrackWise / TrackWise Digital QMS in regulated life sciences or medical device environments. Hands-on expertise in TrackWise Digital support for Global Complaint Handling, Post-Market Support, Complaints Management and Adverse Event Reporting processes. Good understanding of TrackWise configuration, Coordinator Configuration, workflow configuration, Team Access, Web Admin, PR Import / Selection Import, master data import and user access administration. Proven ability to troubleshoot record issues, stuck workflows, access issues, configuration defects, data issues, interface failures and recurring production defects within SLA. Strong technical knowledge of SQL, TrackWise database structure, Crystal Reports, data validation, root-cause analysis, change/problem management and stakeholder communication. Project Management, Team Management, Customer Interactions Good To Have: Working knowledge of TrackWise Digital on Salesforce platform, including roles/profiles, permission sets, page layouts, reports, dashboards, SOQL queries, Data Loader and Import Wizard. Experience supporting interfaces between TrackWise Digital and global source systems through middleware platforms such as MuleSoft. Knowledge of GxP, 21 CFR Part 11, validated-system support practices, audit readiness and controlled change/release management. Basic awareness of Windows Server, application monitoring, service health checks and infrastructure coordination for support issue resolution. Experience with ITSM tools such as ServiceNow for incident, problem, change, SLA tracking, ticket review and continuous improvement. Roles & Responsibilities: Serve as the Support Lead L2/L3 support contact for TrackWise Digital, restoring business-critical complaint handling and post-market quality services quickly and meeting agreed SLAs. Lead incident triage, impact assessment, escalation, stakeholder communication, root-cause analysis and post-incident corrective/preventive actions. Diagnose and resolve issues across TrackWise Digital records, workflows, access/security, configuration, reports, dashboards, interfaces and data layers. Support Global Complaint Handling System processes covering complaint record creation, complaints management, post-market support and adverse event reporting. Troubleshoot stuck records, workflow status issues, user access exceptions, master data import issues, PR Import Selection Import issues and record lifecycle exceptions. Coordinate with MuleSoft / integration teams for failed transactions, source-system data mismatches, complaint record creation issues and interface monitoring. Prepare SQL queries, data analysis, validation evidence and reporting extracts required for ticket resolution, audit support and operational reviews. Participate in change, release, validation and deployment activities, maintaining required documentation and traceability for a regulated QMS environment. Collaborate with quality, regulatory, business process owners, integration, infrastructure, QA/validation and vendor teams to resolve production issues and deliver approved enhancements. Provide guidance to junior support analysts, maintain knowledge articles / troubleshooting guides, conduct ticket trend analysis and recommend continuous improvements. Managerial Skills: • Strong stakeholder communication, incident escalation, and cross-functional coordination. • Ability to guide support teams, mentor junior members, and lead small enhancement workstreams. • Ownership of SLA delivery, documentation quality, and continuous improvement Name-Pradeep Sharma Title Account Manager e:
Job Description Electrical VDC Coordinator is responsible for the BIM design of power systems and/or building systems and systems infrastructures. DETAILED JOB DESCRIPTION: Helix Electric was founded in 1985 and is now one of the nation's largest and most successful electrical contracting companies. Our commitment to empowering people and powering projects is realized by our exceptional team of dedicated and highly skilled experts working together and never settling for good enough. We are proud of the team-oriented and employee-empowered business approach that defines our unique character. DESCRIPTION OF DUTIES & SCOPE BIM modeling of electrical systems. Work under the direction of a VDC Manager. Collaborate and coordinate with other disciplines by VDC coordination meeting attendance. Understand BIM scope of work and adhere to BEP (BIM Execution Plan). Prepare electrical model content for VDC coordination meetings following electrical code and Helix's standards. Creation of shop drawings to provide to the field. Maintain a high level of verbal and written communication skills. Understand single line diagrams and electrical drawings. Potential field site visits with a possibility to be stationed on a project site. Work with the Superintendents and Field personnel to understand installation means and methods. Provide top service to our clients with consistent and concise communication. QUALIFICATIONS 3-5 years of electrical BIM experience in power systems and/or building systems infrastructures. Must show 1-3 projects previously coordinated as portfolio. Knowledge of Autodesk production software (Revit, Navisworks, Autodesk Point Layout, BIM 360). Dedication to learning, expanding knowledge and continuous improvement. Superior organizational and communication skills. Problem solving, acceptance of responsibility, and work ethic. Able to work with teams, supervisors and direct reports that work in remote offices. Motivation to complete tasks on time and on budget. This is not a remote / work-from-home position.
11/14/2026
Full time
Job Description Electrical VDC Coordinator is responsible for the BIM design of power systems and/or building systems and systems infrastructures. DETAILED JOB DESCRIPTION: Helix Electric was founded in 1985 and is now one of the nation's largest and most successful electrical contracting companies. Our commitment to empowering people and powering projects is realized by our exceptional team of dedicated and highly skilled experts working together and never settling for good enough. We are proud of the team-oriented and employee-empowered business approach that defines our unique character. DESCRIPTION OF DUTIES & SCOPE BIM modeling of electrical systems. Work under the direction of a VDC Manager. Collaborate and coordinate with other disciplines by VDC coordination meeting attendance. Understand BIM scope of work and adhere to BEP (BIM Execution Plan). Prepare electrical model content for VDC coordination meetings following electrical code and Helix's standards. Creation of shop drawings to provide to the field. Maintain a high level of verbal and written communication skills. Understand single line diagrams and electrical drawings. Potential field site visits with a possibility to be stationed on a project site. Work with the Superintendents and Field personnel to understand installation means and methods. Provide top service to our clients with consistent and concise communication. QUALIFICATIONS 3-5 years of electrical BIM experience in power systems and/or building systems infrastructures. Must show 1-3 projects previously coordinated as portfolio. Knowledge of Autodesk production software (Revit, Navisworks, Autodesk Point Layout, BIM 360). Dedication to learning, expanding knowledge and continuous improvement. Superior organizational and communication skills. Problem solving, acceptance of responsibility, and work ethic. Able to work with teams, supervisors and direct reports that work in remote offices. Motivation to complete tasks on time and on budget. This is not a remote / work-from-home position.
Job Description Release Train Engineer (RTE) / Agile Coach Job Posting ID: Release Train Engineer/Agile coach Location: Jersey City, NJ 07310 Contract Duration: 12- 18 months Expected Pay: $95/hr - $100/hr Client: Banking/FinTech Position Overview We are seeking an experienced Release Train Engineer (RTE) / Agile Coach to serve as a servant leader and chief coordinator for an Agile Release Train. This individual will partner closely with Product Management, Product Owners, Scrum Masters, Delivery Leads, Engineering teams, and business stakeholders to support the successful planning and execution of large-scale initiatives. The RTE will facilitate Program Increment Planning, manage cross-team dependencies, resolve impediments, monitor delivery metrics, and promote alignment between business priorities and execution teams. The ideal candidate will have experience improving delivery flow, strengthening team collaboration, and leading complex programs across multiple teams and functional areas. Key Responsibilities Develop a thorough understanding of application functionality, architecture, and integrations to effectively communicate platform capabilities to business and technology stakeholders. Serve as a primary liaison between Lines of Business, Global Technology engineering teams, and enterprise partners. Elicit, analyze, and document business, regulatory, and technology requirements. Translate requirements into clear user stories, functional specifications, and acceptance criteria. Lead end-to-end delivery across the Software Development Lifecycle, including planning, dependency management, milestone tracking, and issue resolution. Ensure compliance with change management, risk, governance, and enterprise technology control requirements. Execute program and project governance processes, including required forums, documentation, and artifacts. Serve as Scrum Master for Agile delivery teams supporting the Mercury platform. Facilitate Agile ceremonies and promote adherence to established Agile practices. Manage work intake, prioritization, and execution using JIRA workflows and related tools. Monitor and report delivery health, Agile metrics, risks, impediments, and cross-team dependencies. Partner with GIS, Risk, and enterprise control teams to track and remediate assigned findings. Ensure mandatory enterprise deliverables are completed on time, accurately documented, and audit-ready. Maintain platform documentation, including process flows, control documentation, training materials, and user-facing resources. Required Qualifications Strong experience as a Release Train Engineer, Senior Scrum Master, Agile Program Manager, or Delivery Lead in a large-scale Agile environment. In-depth understanding of Agile, Scrum, Kanban, Lean, and SAFe methodologies. Experience facilitating Program Increment Planning and Agile Release Train ceremonies. Proven ability to manage cross-functional dependencies across multiple teams. Strong stakeholder management and executive communication skills. Experience identifying, tracking, escalating, and resolving program-level risks and impediments. Ability to analyze delivery metrics and use data to drive continuous improvement. Strong facilitation, conflict resolution, and problem-solving skills. Experience leading organizational change or Agile transformation initiatives. Ability to coordinate complex business and technology programs from planning through delivery. Knowledge of project governance, risk management, and regulatory delivery environments. Proficiency with JIRA, Azure DevOps, Rally, or similar Agile management tools. Preferred Qualifications SAFe Release Train Engineer certification. SAFe Program Consultant, Certified Scrum Master, Certified Scrum Professional, or a related Agile certification. Experience working within banking, financial services, or another highly regulated environment. Knowledge of the technology development lifecycle, software engineering practices, and DevOps principles. Experience supporting multiple Agile Release Trains or large-scale portfolio delivery. Familiarity with Lean Portfolio Management. Experience creating executive reports, portfolio dashboards, and performance metrics. Strong background in change management and organizational transformation. Knowledge of risk, compliance, audit, and regulatory program delivery. Experience coaching Scrum Masters, Product Owners, and Agile delivery teams. Ability to influence stakeholders and establish alignment without direct authority. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
11/14/2026
Full time
Job Description Release Train Engineer (RTE) / Agile Coach Job Posting ID: Release Train Engineer/Agile coach Location: Jersey City, NJ 07310 Contract Duration: 12- 18 months Expected Pay: $95/hr - $100/hr Client: Banking/FinTech Position Overview We are seeking an experienced Release Train Engineer (RTE) / Agile Coach to serve as a servant leader and chief coordinator for an Agile Release Train. This individual will partner closely with Product Management, Product Owners, Scrum Masters, Delivery Leads, Engineering teams, and business stakeholders to support the successful planning and execution of large-scale initiatives. The RTE will facilitate Program Increment Planning, manage cross-team dependencies, resolve impediments, monitor delivery metrics, and promote alignment between business priorities and execution teams. The ideal candidate will have experience improving delivery flow, strengthening team collaboration, and leading complex programs across multiple teams and functional areas. Key Responsibilities Develop a thorough understanding of application functionality, architecture, and integrations to effectively communicate platform capabilities to business and technology stakeholders. Serve as a primary liaison between Lines of Business, Global Technology engineering teams, and enterprise partners. Elicit, analyze, and document business, regulatory, and technology requirements. Translate requirements into clear user stories, functional specifications, and acceptance criteria. Lead end-to-end delivery across the Software Development Lifecycle, including planning, dependency management, milestone tracking, and issue resolution. Ensure compliance with change management, risk, governance, and enterprise technology control requirements. Execute program and project governance processes, including required forums, documentation, and artifacts. Serve as Scrum Master for Agile delivery teams supporting the Mercury platform. Facilitate Agile ceremonies and promote adherence to established Agile practices. Manage work intake, prioritization, and execution using JIRA workflows and related tools. Monitor and report delivery health, Agile metrics, risks, impediments, and cross-team dependencies. Partner with GIS, Risk, and enterprise control teams to track and remediate assigned findings. Ensure mandatory enterprise deliverables are completed on time, accurately documented, and audit-ready. Maintain platform documentation, including process flows, control documentation, training materials, and user-facing resources. Required Qualifications Strong experience as a Release Train Engineer, Senior Scrum Master, Agile Program Manager, or Delivery Lead in a large-scale Agile environment. In-depth understanding of Agile, Scrum, Kanban, Lean, and SAFe methodologies. Experience facilitating Program Increment Planning and Agile Release Train ceremonies. Proven ability to manage cross-functional dependencies across multiple teams. Strong stakeholder management and executive communication skills. Experience identifying, tracking, escalating, and resolving program-level risks and impediments. Ability to analyze delivery metrics and use data to drive continuous improvement. Strong facilitation, conflict resolution, and problem-solving skills. Experience leading organizational change or Agile transformation initiatives. Ability to coordinate complex business and technology programs from planning through delivery. Knowledge of project governance, risk management, and regulatory delivery environments. Proficiency with JIRA, Azure DevOps, Rally, or similar Agile management tools. Preferred Qualifications SAFe Release Train Engineer certification. SAFe Program Consultant, Certified Scrum Master, Certified Scrum Professional, or a related Agile certification. Experience working within banking, financial services, or another highly regulated environment. Knowledge of the technology development lifecycle, software engineering practices, and DevOps principles. Experience supporting multiple Agile Release Trains or large-scale portfolio delivery. Familiarity with Lean Portfolio Management. Experience creating executive reports, portfolio dashboards, and performance metrics. Strong background in change management and organizational transformation. Knowledge of risk, compliance, audit, and regulatory program delivery. Experience coaching Scrum Masters, Product Owners, and Agile delivery teams. Ability to influence stakeholders and establish alignment without direct authority. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
Children and Families First Delaware Inc
Wilmington, Delaware
Description: Foster relationships with parents and other members of the assigned school in the community and work with groups and community based collaborations through formal and informal contacts. Establish linkages with neighborhood-based organizations for the purpose of information gathering, referral and advocacy for families. Engage parents in school activities through community outreach. Support parent resource center activities at school, including information and referral to services for families as appropriate. Maintain communication with parents of all services, training, and program opportunities available through the community schools project. Work in partnership with the Community School Site Coordinator at the assigned school and school staff to plan ongoing workshops, training and seminars for parents. Take the lead role as needed to plan and coordinate events. Recruit target families and connect them with the services appropriate to them, identifying specific needs and any barriers. Maintain attendance records for all parent activities and classes. Part-time, hourly positions (Up to 25 hours/week), no benefits. Work during school year only, 10 months/ year. Position available at Shotlidge Academy in Wilmington. EOE Requirements: Qualifications High school graduate or GED with 2 years of related experience, required; AA degree with experience, desirable. Bilingual (Spanish/English) desirable. Must be flexible with regard to schedule to allow for some evening and/or weekend activities as needed. Former or current parent and/or resident of the feeder area for the school, preferred. EOE PIb17e190ab92d-5739
11/14/2026
Full time
Description: Foster relationships with parents and other members of the assigned school in the community and work with groups and community based collaborations through formal and informal contacts. Establish linkages with neighborhood-based organizations for the purpose of information gathering, referral and advocacy for families. Engage parents in school activities through community outreach. Support parent resource center activities at school, including information and referral to services for families as appropriate. Maintain communication with parents of all services, training, and program opportunities available through the community schools project. Work in partnership with the Community School Site Coordinator at the assigned school and school staff to plan ongoing workshops, training and seminars for parents. Take the lead role as needed to plan and coordinate events. Recruit target families and connect them with the services appropriate to them, identifying specific needs and any barriers. Maintain attendance records for all parent activities and classes. Part-time, hourly positions (Up to 25 hours/week), no benefits. Work during school year only, 10 months/ year. Position available at Shotlidge Academy in Wilmington. EOE Requirements: Qualifications High school graduate or GED with 2 years of related experience, required; AA degree with experience, desirable. Bilingual (Spanish/English) desirable. Must be flexible with regard to schedule to allow for some evening and/or weekend activities as needed. Former or current parent and/or resident of the feeder area for the school, preferred. EOE PIb17e190ab92d-5739
Job Description Job Description Digital Asset Coordinator Digital Asset Coordinator Monday - Friday, no weekends! Location: Corporate Office (Medina,OH) Compensation: Starts at $45k annually, based on experience Duties & Responsibilities: In this support role, you will be instrumental in elevating our digital footprint by managing, refining, and optimizing rich product data, high-resolution media, and technical documentation for . Working closely with internal marketing, IT, and sales teams-as well as vendor partners-you will ensure our digital catalog remains accurate, engaging, and complete. Beyond day-to-day data and asset administration, you will help identify opportunities to streamline data ingest, asset management, and cross-departmental workflows. Support Role: Audit, enrich, and standardize e-commerce product listings on across HVAC, electrical, plumbing, and tool categories Collect, organize, and upload high-resolution product images, spec sheets, installation manuals, safety documents, and promotional media to the Digital Asset Management (DAM) / Product Information Management (PIM) systems Ensure all assets adhere to file naming conventions, metadata standards, taxonomy structures, and copyright/brand compliance guidelines Coordinate with vendor partners and distributor networks to secure missing product attributes, image updates, and specification sheets Assist in evaluating, refining, and documenting workflows for digital asset ingestion, data enrichment, and catalog maintenance Identify bottlenecks in data intake and propose actionable improvements to boost departmental efficiency Perform regular audits of to identify missing images, outdated spec sheets, broken asset links, or inconsistent product metadata Monitor product data consistency across external and internal systems Maintain clean version control for print and digital assets across team repositories (SharePoint/DAM) Familiarity with DAM/PIM systems and e-commerce platforms Experience navigating Adobe Creative Cloud apps (Photoshop, InDesign, Illustrator) for basic image cropping, formatting, and web optimization Proficiency with Microsoft Office 365 (Excel/SharePoint) for data manipulation, tracking, and asset sharing Basic understanding of file formats (JPEG, PNG, SVG, PDF), metadata, asset resolution guidelines, and taxonomy structures. Daily: Report successes and opportunities to management and explain analytical solutions Collaborate across multiple internal and external departments to review program challenges and opportunities for improved processes and sales Continual training, troubleshooting and program support Be an advocate for best practices and improved processes Support other team members objectives as assigned via events and campaigns Foster relationships with customers, vendors and employees Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1year of experience in digital asset management, e-commerce content administration, marketing operations, or a related data-centric support role is necessary 6-12+ months of product management experience skills (requirements gathering, road-mapping, prioritization) are a plus; sales experience a plus Basic understanding of SEO best practices for digital product content (alt tags, product descriptions, URL structures) is a plus Prior experience in wholesale distribution, B2B e-commerce, or trade contractor supply industries (HVAC, plumbing, electrical) is a plus Familiarity with wholesale construction supply product catalogs is a plus Experience of Adobe Creative Cloud (Photoshop) is a plus Basic written and verbal communication skills Basic analytical skills to create reports and analyze results Basic grasp of marketing platforms, channels and best practices Basic awareness of the process and creation of online merchandising solutions Basic skills in MS Office, Smartsheet, SharePoint, and other software Spirit of collaboration and bringing teams together to achieve common goals Proactive, self-starter who can independently generate ideas, seek opportunities, move projects forward, prioritize tasks, and meet deadlines Professional demeanor and appearance for working with internal and external customers Certifications: Considered a plus: DAM, CDAM, PMP, platform specific vendor badges Bachelor's or Master's Degree in Digital Marketing or Content Marketing Skills: Data-driven decision making Technical data proficiency Data analysis, interpretation & storytelling UX/UI basics Technical content writing Research solutions and industry best practices Discern customer needs & consumer analysis Product knowledge of warehouse supply industry Collaboration & cross-functionality between teams (Sales, Purchasing, IT and Marketing) Data management basics: analysis & interpretation Critical thinking and the ability to decompose challenges Project management basics Organized and adaptable Detail oriented Physical requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation details: 0 Yearly Salary PI7c46c6040de7-0592
11/14/2026
Full time
Job Description Job Description Digital Asset Coordinator Digital Asset Coordinator Monday - Friday, no weekends! Location: Corporate Office (Medina,OH) Compensation: Starts at $45k annually, based on experience Duties & Responsibilities: In this support role, you will be instrumental in elevating our digital footprint by managing, refining, and optimizing rich product data, high-resolution media, and technical documentation for . Working closely with internal marketing, IT, and sales teams-as well as vendor partners-you will ensure our digital catalog remains accurate, engaging, and complete. Beyond day-to-day data and asset administration, you will help identify opportunities to streamline data ingest, asset management, and cross-departmental workflows. Support Role: Audit, enrich, and standardize e-commerce product listings on across HVAC, electrical, plumbing, and tool categories Collect, organize, and upload high-resolution product images, spec sheets, installation manuals, safety documents, and promotional media to the Digital Asset Management (DAM) / Product Information Management (PIM) systems Ensure all assets adhere to file naming conventions, metadata standards, taxonomy structures, and copyright/brand compliance guidelines Coordinate with vendor partners and distributor networks to secure missing product attributes, image updates, and specification sheets Assist in evaluating, refining, and documenting workflows for digital asset ingestion, data enrichment, and catalog maintenance Identify bottlenecks in data intake and propose actionable improvements to boost departmental efficiency Perform regular audits of to identify missing images, outdated spec sheets, broken asset links, or inconsistent product metadata Monitor product data consistency across external and internal systems Maintain clean version control for print and digital assets across team repositories (SharePoint/DAM) Familiarity with DAM/PIM systems and e-commerce platforms Experience navigating Adobe Creative Cloud apps (Photoshop, InDesign, Illustrator) for basic image cropping, formatting, and web optimization Proficiency with Microsoft Office 365 (Excel/SharePoint) for data manipulation, tracking, and asset sharing Basic understanding of file formats (JPEG, PNG, SVG, PDF), metadata, asset resolution guidelines, and taxonomy structures. Daily: Report successes and opportunities to management and explain analytical solutions Collaborate across multiple internal and external departments to review program challenges and opportunities for improved processes and sales Continual training, troubleshooting and program support Be an advocate for best practices and improved processes Support other team members objectives as assigned via events and campaigns Foster relationships with customers, vendors and employees Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1year of experience in digital asset management, e-commerce content administration, marketing operations, or a related data-centric support role is necessary 6-12+ months of product management experience skills (requirements gathering, road-mapping, prioritization) are a plus; sales experience a plus Basic understanding of SEO best practices for digital product content (alt tags, product descriptions, URL structures) is a plus Prior experience in wholesale distribution, B2B e-commerce, or trade contractor supply industries (HVAC, plumbing, electrical) is a plus Familiarity with wholesale construction supply product catalogs is a plus Experience of Adobe Creative Cloud (Photoshop) is a plus Basic written and verbal communication skills Basic analytical skills to create reports and analyze results Basic grasp of marketing platforms, channels and best practices Basic awareness of the process and creation of online merchandising solutions Basic skills in MS Office, Smartsheet, SharePoint, and other software Spirit of collaboration and bringing teams together to achieve common goals Proactive, self-starter who can independently generate ideas, seek opportunities, move projects forward, prioritize tasks, and meet deadlines Professional demeanor and appearance for working with internal and external customers Certifications: Considered a plus: DAM, CDAM, PMP, platform specific vendor badges Bachelor's or Master's Degree in Digital Marketing or Content Marketing Skills: Data-driven decision making Technical data proficiency Data analysis, interpretation & storytelling UX/UI basics Technical content writing Research solutions and industry best practices Discern customer needs & consumer analysis Product knowledge of warehouse supply industry Collaboration & cross-functionality between teams (Sales, Purchasing, IT and Marketing) Data management basics: analysis & interpretation Critical thinking and the ability to decompose challenges Project management basics Organized and adaptable Detail oriented Physical requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation details: 0 Yearly Salary PI7c46c6040de7-0592
Job Description Job Description Turnaround Material Coordinator Location: Orange, TX Project: Hydrocarbons Turnaround Employment Type: Contract / Full-Time Anticipated Start Date: ASAP Position Summary The Turnaround Material Marshaller serves as the vital link between warehouse logistics, maintenance planning, and field execution during an upcoming hydrocarbons turnaround. This role is responsible for staging, kitting, verifying, and distributing critical materials, piping, valves, and components to field staging areas. The ideal candidate pairs safe sit-down forklift operation with disciplined inventory control in SAP , ensuring field crews have 100% of required materials on time to support schedule execution. Key Responsibilities 1. Material Kitting, Staging & Distribution Safely operate sit-down forklifts and approved material handling equipment to receive, move, stage, and distribute industrial materials, piping, and equipment across designated plant laydown yards and satellite staging areas. Build, verify, and tag complete material kits for critical-path and Critical Reliability Equipment (CRE) work orders in strict alignment with the daily turnaround schedule. Maintain clean, organized, clearly demarcated, and barricaded staging locations; remove obsolete, returned, or scrap materials promptly. 2. SAP & Inventory Integrity Execute real-time material status updates in SAP , including goods receipts, staging movements, kit completion statuses, and field transfers. Conduct regular physical counts against SAP reservations to identify shortages, discrepancies, or missing items before jobs reach the field. Utilize handheld scanners, digital tablets, and mobile inventory tools to capture electronic chain-of-custody and location tracking. 3. Shift Handover, MSR Tracking & Documentation Maintain comprehensive chain-of-custody paperwork and turn in completed staging logs to Turnaround Coordinators at the end of each shift. Reconcile daily logs against the Material Status Report (MSR) and ensure corresponding work order reservations in SAP are updated and filed accurately. Proactively escalate material risks, late deliveries, and field constraints to Planners, Coordinators, and Maintenance Supervisors during daily shift handoffs. 4. Turnaround Closeout & Demobilization Coordinate post-turnaround material reconciliation, return-to-inventory (RTI) disposition, vendor returns, and surplus scrap handling in accordance with site environmental and asset-recovery procedures. Ensure all temporary laydown areas, conex containers, and staging racks are cleared, inventoried, and restored to baseline operating conditions. Qualifications Required SAP Experience: Minimum 1-2 years of hands-on experience tracking materials, processing reservations, and updating locations in SAP. Forklift Operation: Demonstrated experience operating industrial sit-down forklifts in a plant, yard, or heavy industrial setting (active site certification or ability to recertify on site). Software Proficiency: Working proficiency in Microsoft Office, with emphasis on Microsoft Excel (tracking spreadsheets, sorting, filtering) and mobile/handheld warehouse devices. Organizational Rigor: Strong attention to detail with proven ability to reconcile physical inventory against work orders and manifests. Safety Mindset: Demonstrated commitment to site safety standards, PPE compliance, and pre-operational equipment inspections. Preferred Previous turnaround (TAR), shutdown, or outage experience within a petrochemical, chemical, or refining facility. Familiarity with industrial equipment, piping specifications, gaskets, structural components, and specialty valves. Prior experience with Material Status Reports (MSR), Bill of Materials (BOM) reviews, and field kitting workflows. Working Conditions & Physical Demands Industrial chemical plant/refinery environment; requires work outdoors in variable Texas weather conditions and around active operating units. Ability to lift, push, and position loads up to 50 lbs safely. Flexibility to work turnaround shifts (including extended hours, nights, or weekends as dictated by the turnaround schedule).
11/14/2026
Full time
Job Description Job Description Turnaround Material Coordinator Location: Orange, TX Project: Hydrocarbons Turnaround Employment Type: Contract / Full-Time Anticipated Start Date: ASAP Position Summary The Turnaround Material Marshaller serves as the vital link between warehouse logistics, maintenance planning, and field execution during an upcoming hydrocarbons turnaround. This role is responsible for staging, kitting, verifying, and distributing critical materials, piping, valves, and components to field staging areas. The ideal candidate pairs safe sit-down forklift operation with disciplined inventory control in SAP , ensuring field crews have 100% of required materials on time to support schedule execution. Key Responsibilities 1. Material Kitting, Staging & Distribution Safely operate sit-down forklifts and approved material handling equipment to receive, move, stage, and distribute industrial materials, piping, and equipment across designated plant laydown yards and satellite staging areas. Build, verify, and tag complete material kits for critical-path and Critical Reliability Equipment (CRE) work orders in strict alignment with the daily turnaround schedule. Maintain clean, organized, clearly demarcated, and barricaded staging locations; remove obsolete, returned, or scrap materials promptly. 2. SAP & Inventory Integrity Execute real-time material status updates in SAP , including goods receipts, staging movements, kit completion statuses, and field transfers. Conduct regular physical counts against SAP reservations to identify shortages, discrepancies, or missing items before jobs reach the field. Utilize handheld scanners, digital tablets, and mobile inventory tools to capture electronic chain-of-custody and location tracking. 3. Shift Handover, MSR Tracking & Documentation Maintain comprehensive chain-of-custody paperwork and turn in completed staging logs to Turnaround Coordinators at the end of each shift. Reconcile daily logs against the Material Status Report (MSR) and ensure corresponding work order reservations in SAP are updated and filed accurately. Proactively escalate material risks, late deliveries, and field constraints to Planners, Coordinators, and Maintenance Supervisors during daily shift handoffs. 4. Turnaround Closeout & Demobilization Coordinate post-turnaround material reconciliation, return-to-inventory (RTI) disposition, vendor returns, and surplus scrap handling in accordance with site environmental and asset-recovery procedures. Ensure all temporary laydown areas, conex containers, and staging racks are cleared, inventoried, and restored to baseline operating conditions. Qualifications Required SAP Experience: Minimum 1-2 years of hands-on experience tracking materials, processing reservations, and updating locations in SAP. Forklift Operation: Demonstrated experience operating industrial sit-down forklifts in a plant, yard, or heavy industrial setting (active site certification or ability to recertify on site). Software Proficiency: Working proficiency in Microsoft Office, with emphasis on Microsoft Excel (tracking spreadsheets, sorting, filtering) and mobile/handheld warehouse devices. Organizational Rigor: Strong attention to detail with proven ability to reconcile physical inventory against work orders and manifests. Safety Mindset: Demonstrated commitment to site safety standards, PPE compliance, and pre-operational equipment inspections. Preferred Previous turnaround (TAR), shutdown, or outage experience within a petrochemical, chemical, or refining facility. Familiarity with industrial equipment, piping specifications, gaskets, structural components, and specialty valves. Prior experience with Material Status Reports (MSR), Bill of Materials (BOM) reviews, and field kitting workflows. Working Conditions & Physical Demands Industrial chemical plant/refinery environment; requires work outdoors in variable Texas weather conditions and around active operating units. Ability to lift, push, and position loads up to 50 lbs safely. Flexibility to work turnaround shifts (including extended hours, nights, or weekends as dictated by the turnaround schedule).
Digital Asset Coordinator Digital Asset Coordinator Monday - Friday, no weekends! Location: Corporate Office (Medina,OH) Compensation: Starts at $45k annually, based on experience Duties & Responsibilities: In this support role, you will be instrumental in elevating our digital footprint by managing, refining, and optimizing rich product data, high-resolution media, and technical documentation for . Working closely with internal marketing, IT, and sales teams-as well as vendor partners-you will ensure our digital catalog remains accurate, engaging, and complete. Beyond day-to-day data and asset administration, you will help identify opportunities to streamline data ingest, asset management, and cross-departmental workflows. Support Role: Audit, enrich, and standardize e-commerce product listings on across HVAC, electrical, plumbing, and tool categories Collect, organize, and upload high-resolution product images, spec sheets, installation manuals, safety documents, and promotional media to the Digital Asset Management (DAM) / Product Information Management (PIM) systems Ensure all assets adhere to file naming conventions, metadata standards, taxonomy structures, and copyright/brand compliance guidelines Coordinate with vendor partners and distributor networks to secure missing product attributes, image updates, and specification sheets Assist in evaluating, refining, and documenting workflows for digital asset ingestion, data enrichment, and catalog maintenance Identify bottlenecks in data intake and propose actionable improvements to boost departmental efficiency Perform regular audits of to identify missing images, outdated spec sheets, broken asset links, or inconsistent product metadata Monitor product data consistency across external and internal systems Maintain clean version control for print and digital assets across team repositories (SharePoint/DAM) Familiarity with DAM/PIM systems and e-commerce platforms Experience navigating Adobe Creative Cloud apps (Photoshop, InDesign, Illustrator) for basic image cropping, formatting, and web optimization Proficiency with Microsoft Office 365 (Excel/SharePoint) for data manipulation, tracking, and asset sharing Basic understanding of file formats (JPEG, PNG, SVG, PDF), metadata, asset resolution guidelines, and taxonomy structures. Daily: Report successes and opportunities to management and explain analytical solutions Collaborate across multiple internal and external departments to review program challenges and opportunities for improved processes and sales Continual training, troubleshooting and program support Be an advocate for best practices and improved processes Support other team members objectives as assigned via events and campaigns Foster relationships with customers, vendors and employees Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1year of experience in digital asset management, e-commerce content administration, marketing operations, or a related data-centric support role is necessary 6-12+ months of product management experience skills (requirements gathering, road-mapping, prioritization) are a plus; sales experience a plus Basic understanding of SEO best practices for digital product content (alt tags, product descriptions, URL structures) is a plus Prior experience in wholesale distribution, B2B e-commerce, or trade contractor supply industries (HVAC, plumbing, electrical) is a plus Familiarity with wholesale construction supply product catalogs is a plus Experience of Adobe Creative Cloud (Photoshop) is a plus Basic written and verbal communication skills Basic analytical skills to create reports and analyze results Basic grasp of marketing platforms, channels and best practices Basic awareness of the process and creation of online merchandising solutions Basic skills in MS Office, Smartsheet, SharePoint, and other software Spirit of collaboration and bringing teams together to achieve common goals Proactive, self-starter who can independently generate ideas, seek opportunities, move projects forward, prioritize tasks, and meet deadlines Professional demeanor and appearance for working with internal and external customers Certifications: Considered a plus: DAM, CDAM, PMP, platform specific vendor badges Bachelor's or Master's Degree in Digital Marketing or Content Marketing Skills: Data-driven decision making Technical data proficiency Data analysis, interpretation & storytelling UX/UI basics Technical content writing Research solutions and industry best practices Discern customer needs & consumer analysis Product knowledge of warehouse supply industry Collaboration & cross-functionality between teams (Sales, Purchasing, IT and Marketing) Data management basics: analysis & interpretation Critical thinking and the ability to decompose challenges Project management basics Organized and adaptable Detail oriented Physical requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation details: 0 Yearly Salary PI1af7c78de0e6-0592
11/13/2026
Full time
Digital Asset Coordinator Digital Asset Coordinator Monday - Friday, no weekends! Location: Corporate Office (Medina,OH) Compensation: Starts at $45k annually, based on experience Duties & Responsibilities: In this support role, you will be instrumental in elevating our digital footprint by managing, refining, and optimizing rich product data, high-resolution media, and technical documentation for . Working closely with internal marketing, IT, and sales teams-as well as vendor partners-you will ensure our digital catalog remains accurate, engaging, and complete. Beyond day-to-day data and asset administration, you will help identify opportunities to streamline data ingest, asset management, and cross-departmental workflows. Support Role: Audit, enrich, and standardize e-commerce product listings on across HVAC, electrical, plumbing, and tool categories Collect, organize, and upload high-resolution product images, spec sheets, installation manuals, safety documents, and promotional media to the Digital Asset Management (DAM) / Product Information Management (PIM) systems Ensure all assets adhere to file naming conventions, metadata standards, taxonomy structures, and copyright/brand compliance guidelines Coordinate with vendor partners and distributor networks to secure missing product attributes, image updates, and specification sheets Assist in evaluating, refining, and documenting workflows for digital asset ingestion, data enrichment, and catalog maintenance Identify bottlenecks in data intake and propose actionable improvements to boost departmental efficiency Perform regular audits of to identify missing images, outdated spec sheets, broken asset links, or inconsistent product metadata Monitor product data consistency across external and internal systems Maintain clean version control for print and digital assets across team repositories (SharePoint/DAM) Familiarity with DAM/PIM systems and e-commerce platforms Experience navigating Adobe Creative Cloud apps (Photoshop, InDesign, Illustrator) for basic image cropping, formatting, and web optimization Proficiency with Microsoft Office 365 (Excel/SharePoint) for data manipulation, tracking, and asset sharing Basic understanding of file formats (JPEG, PNG, SVG, PDF), metadata, asset resolution guidelines, and taxonomy structures. Daily: Report successes and opportunities to management and explain analytical solutions Collaborate across multiple internal and external departments to review program challenges and opportunities for improved processes and sales Continual training, troubleshooting and program support Be an advocate for best practices and improved processes Support other team members objectives as assigned via events and campaigns Foster relationships with customers, vendors and employees Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1year of experience in digital asset management, e-commerce content administration, marketing operations, or a related data-centric support role is necessary 6-12+ months of product management experience skills (requirements gathering, road-mapping, prioritization) are a plus; sales experience a plus Basic understanding of SEO best practices for digital product content (alt tags, product descriptions, URL structures) is a plus Prior experience in wholesale distribution, B2B e-commerce, or trade contractor supply industries (HVAC, plumbing, electrical) is a plus Familiarity with wholesale construction supply product catalogs is a plus Experience of Adobe Creative Cloud (Photoshop) is a plus Basic written and verbal communication skills Basic analytical skills to create reports and analyze results Basic grasp of marketing platforms, channels and best practices Basic awareness of the process and creation of online merchandising solutions Basic skills in MS Office, Smartsheet, SharePoint, and other software Spirit of collaboration and bringing teams together to achieve common goals Proactive, self-starter who can independently generate ideas, seek opportunities, move projects forward, prioritize tasks, and meet deadlines Professional demeanor and appearance for working with internal and external customers Certifications: Considered a plus: DAM, CDAM, PMP, platform specific vendor badges Bachelor's or Master's Degree in Digital Marketing or Content Marketing Skills: Data-driven decision making Technical data proficiency Data analysis, interpretation & storytelling UX/UI basics Technical content writing Research solutions and industry best practices Discern customer needs & consumer analysis Product knowledge of warehouse supply industry Collaboration & cross-functionality between teams (Sales, Purchasing, IT and Marketing) Data management basics: analysis & interpretation Critical thinking and the ability to decompose challenges Project management basics Organized and adaptable Detail oriented Physical requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation details: 0 Yearly Salary PI1af7c78de0e6-0592
Fund Development Gifts Manager (Location: Rockford/South Elgin/Oswego) What do our employees say about us ? "I love working for GSNI! I have seen the many ways that Girl Scouts helps to empower young women to be leaders of tomorrow and provides opportunities that they might not otherwise have. As council staff, I know that in some way I can play a small part in making a difference in the lives of many volunteers, girl members, and Girl Scout families. I feel that working for GSNI is truly a rewarding experience." Consider joining our team, if you're looking for a job with great benefits, such as: Flexible Schedules & Remote Working Options Dental Insurance Medical Insurance Retirement Savings Paid Vacation (15 days/year) Paid Sick Time (12 days/year) Paid Holidays (12/year) Public Service Loan Forgiveness (Student Loans) Paid Parental Leave (12 weeks) Paid Accident Insurance Plus, you'll be using your talents to invest in the next generation of strong community leaders through the Girl Scout Movement-all while getting paid! We're looking for a Gifts Manager to join our team! This position is responsible for developing and implementing strategies to secure philanthropic support from individuals, corporations, foundations, and community organizations in support of the mission of Girl Scouts of Northern Illinois (GSNI). This position manages a portfolio of donors and prospects, oversees annual giving and stewardship efforts, supports major gift development, and supervises the Fund Development Coordinator to ensure effective donor engagement and fundraising operations. Hours: Full Time (37.5 hours per week) with flexibility Salary: $52,000 - $58,000/ annually, exempt We're looking for dedicated individuals who: Believe in the Girl Scout Mission of building girls of courage, confidence, and character who make the world a better place. Are excited to be actively involved in giving girls the knowledge, skills, attitudes, and values to become leaders in their own lives and their communities. Interested? Responsibilities would include: Manage a portfolio of individual, corporate, and foundation donors and prospects . Develop and execute cultivation, solicitation, stewardship, and retention strategies that increase philanthropic support. Conduct donor visits, meetings, presentations, and engagement opportunities to build meaningful relationships and secure gifts. Collaborate with senior leadership and volunteer leaders on major gift cultivation and solicitation strategies . Support planned giving, endowment, and legacy giving initiatives as assigned . Identify, qualify, and develop new donor prospects through research, networking, and community outreach. Prepare proposals, solicitation materials, gift agreements, and stewardship reports Are these skills and experience you could share with our team? Strong understanding of fundraising principles, donor engagement, and stewardship best practices . Ability to work a minimum of 37.5 hours per week; weekends and evenings may be necessary. Excellent interpersonal, relationship-building, and networking skills . Minimum of 3-5 years of progressive fundraising, development, donor relations, or nonprofit management experience . Ability to inspire philanthropic investment through compelling communication and storytelling . Ability to manage multiple priorities and meet deadlines in a fast-paced environment . Analytical skills with the ability to interpret fundraising data and performance metrics. Proficiency in Microsoft Office Suite and donor database systems . High School diploma or equivalent required. Bachelor's degree in nonprofit management, business, communications, marketing, public relations, or a related field preferred Ready to join our crew? For more information, or to apply, please visit our job site at . Girl Scouts of Northern Illinois draws inspiration from our Girl Scout Promise and Law in our Belonging Statement . Being a member of Girl Scouts of Northern Illinois means you are part of a community of diverse races, ethnicities, gender identities, sexual orientations, abilities, and religions. We commit to providing an equitable and accessible Girl Scout Leadership Experience to all Girl Scouts in our council. We are champions of Diversity, Equity, Inclusion, and Access. . Compensation details: 0 Yearly Salary PIb-9930
11/13/2026
Full time
Fund Development Gifts Manager (Location: Rockford/South Elgin/Oswego) What do our employees say about us ? "I love working for GSNI! I have seen the many ways that Girl Scouts helps to empower young women to be leaders of tomorrow and provides opportunities that they might not otherwise have. As council staff, I know that in some way I can play a small part in making a difference in the lives of many volunteers, girl members, and Girl Scout families. I feel that working for GSNI is truly a rewarding experience." Consider joining our team, if you're looking for a job with great benefits, such as: Flexible Schedules & Remote Working Options Dental Insurance Medical Insurance Retirement Savings Paid Vacation (15 days/year) Paid Sick Time (12 days/year) Paid Holidays (12/year) Public Service Loan Forgiveness (Student Loans) Paid Parental Leave (12 weeks) Paid Accident Insurance Plus, you'll be using your talents to invest in the next generation of strong community leaders through the Girl Scout Movement-all while getting paid! We're looking for a Gifts Manager to join our team! This position is responsible for developing and implementing strategies to secure philanthropic support from individuals, corporations, foundations, and community organizations in support of the mission of Girl Scouts of Northern Illinois (GSNI). This position manages a portfolio of donors and prospects, oversees annual giving and stewardship efforts, supports major gift development, and supervises the Fund Development Coordinator to ensure effective donor engagement and fundraising operations. Hours: Full Time (37.5 hours per week) with flexibility Salary: $52,000 - $58,000/ annually, exempt We're looking for dedicated individuals who: Believe in the Girl Scout Mission of building girls of courage, confidence, and character who make the world a better place. Are excited to be actively involved in giving girls the knowledge, skills, attitudes, and values to become leaders in their own lives and their communities. Interested? Responsibilities would include: Manage a portfolio of individual, corporate, and foundation donors and prospects . Develop and execute cultivation, solicitation, stewardship, and retention strategies that increase philanthropic support. Conduct donor visits, meetings, presentations, and engagement opportunities to build meaningful relationships and secure gifts. Collaborate with senior leadership and volunteer leaders on major gift cultivation and solicitation strategies . Support planned giving, endowment, and legacy giving initiatives as assigned . Identify, qualify, and develop new donor prospects through research, networking, and community outreach. Prepare proposals, solicitation materials, gift agreements, and stewardship reports Are these skills and experience you could share with our team? Strong understanding of fundraising principles, donor engagement, and stewardship best practices . Ability to work a minimum of 37.5 hours per week; weekends and evenings may be necessary. Excellent interpersonal, relationship-building, and networking skills . Minimum of 3-5 years of progressive fundraising, development, donor relations, or nonprofit management experience . Ability to inspire philanthropic investment through compelling communication and storytelling . Ability to manage multiple priorities and meet deadlines in a fast-paced environment . Analytical skills with the ability to interpret fundraising data and performance metrics. Proficiency in Microsoft Office Suite and donor database systems . High School diploma or equivalent required. Bachelor's degree in nonprofit management, business, communications, marketing, public relations, or a related field preferred Ready to join our crew? For more information, or to apply, please visit our job site at . Girl Scouts of Northern Illinois draws inspiration from our Girl Scout Promise and Law in our Belonging Statement . Being a member of Girl Scouts of Northern Illinois means you are part of a community of diverse races, ethnicities, gender identities, sexual orientations, abilities, and religions. We commit to providing an equitable and accessible Girl Scout Leadership Experience to all Girl Scouts in our council. We are champions of Diversity, Equity, Inclusion, and Access. . Compensation details: 0 Yearly Salary PIb-9930
Position Summary The Operations Business Analyst serves as a key liaison between business stakeholders and technical teams to support operational initiatives, regulatory reporting, compliance activities, and business process improvements. This role is responsible for gathering and documenting business requirements, coordinating cross-functional projects, analyzing existing processes, and helping implement solutions that improve operational efficiency and regulatory compliance. This role also serves as a liaison for coordinating reporting requirements, audit requests, and operational initiatives between the organization and its banking partners, ensuring regulatory obligations and business objectives are met accurately, efficiently, and on time. The ideal candidate is highly organized, detail-oriented, and comfortable working with stakeholders across Compliance, Accounting, Operations, Information Technology, Data Analytics, and external banking partners. This individual will possess strong analytical, communication, and project coordination skills and be capable of translating complex business needs into clearly documented requirements and actionable project plans. Key Areas of Focus Business & Systems Requirements Gathering Business Process Analysis & Continuous Improvement Cross-Functional Project Coordination Consumer Finance Product Support Compliance & Audit Support Support of Operational Reporting & Data Analysis efforts Business Process & Technical Documentation What You'll Do Serve as the primary point of coordination among Compliance, Accounting, Operations, Information Technology, Data Analytics, to facilitate business initiatives, regulatory reporting, system enhancements, and audit activities. Gather, analyze, document, and validate business requirements for: Regulatory and compliance reporting Internal and external audit requests Operational initiatives System enhancements Process improvements Business reporting Serve as the primary coordinator between cross-functional groups for reporting requirements and audit requests received from the company's banking partner, ensuring timely and accurate completion of recurring daily, monthly, quarterly, and annual deliverables, as well as ad hoc requests. Analyze business processes and identify opportunities to improve efficiency, accuracy, controls, and automation. Create and maintain process maps, workflow documentation, business requirements documents, standard operating procedures, and other technical documentation. Facilitate meetings with business stakeholders to define requirements, resolve issues, and communicate project status. Partner with Information Technology and Data teams to translate business requirements into system enhancements and reporting solutions. Develop and maintain documentation supporting consumer finance products, operational workflows, accounting processes, compliance requirements, and reporting procedures. Assist with user acceptance testing (UAT), solution validation, and implementation of new processes and system enhancements. Build strong working relationships across the organization and serve as a trusted resource for cross-functional initiatives. What You'll Bring: Required Qualifications Bachelor's degree in Business Administration, Accounting, Information Systems, Project/Change Management, or a related field, or equivalent professional experience. Experience in business analysis, business systems analysis, project coordination, operations, or process improvement. Strong analytical and problem-solving skills with the ability to evaluate complex business processes. Excellent written and verbal communication skills with the ability to communicate effectively with both technical and non-technical audiences. Exceptional organizational skills and attention to detail. Ability to manage multiple priorities and projects simultaneously in a fast-paced environment. Experience documenting business requirements, workflows, business processes, and standard operating procedures. Proficiency with Microsoft Office, particularly Excel, Word, Visio, and PowerPoint. Experience using project management and collaboration tools such as Microsoft Project, Jira, or Asana. Familiarity with relational databases and general data management concepts. Preferred Qualifications Experience within the consumer finance, lending, banking, or broader financial services industry. Experience serving as a liaison between business stakeholders and technical teams, translating business needs into functional requirements and coordinating implementation efforts. Experience supporting regulatory reporting, compliance activities, and internal or external audit functions. Working knowledge of SQL sufficient to understand database structures, interpret queries, validate data, and participate in technical discussions. Familiarity with accounting and financial reporting processes. Experience working with data reporting, business intelligence, and operational analytics initiatives. Project management or business analysis certifications such as PMP, CAPM, CBAP, PMI-PBA, Lean Six Sigma Green Belt, or Lean Six Sigma Black Belt. Core Competencies Business Analysis Business Process Analysis & Improvement Requirements Gathering & Documentation Project Coordination Cross-Functional Collaboration Stakeholder Relationship Management Regulatory Compliance & Audit Support Business Process Documentation Technical Documentation Data Analysis Critical Thinking & Problem Solving Organizational Excellence Continuous Improvement Success in This Role Success in this role means becoming the trusted bridge between business stakeholders, technical teams, and the organization's banking partner. The Operations Business Analyst will drive successful cross-functional initiatives by ensuring business requirements are clearly defined, accurately documented, effectively communicated, and successfully implemented. This individual will play a critical role in improving operational efficiency, supporting compliance and audit activities, strengthening reporting processes, and helping the organization continuously improve its products, systems, and business operations. PI89817c8dccbd-8025
11/12/2026
Full time
Position Summary The Operations Business Analyst serves as a key liaison between business stakeholders and technical teams to support operational initiatives, regulatory reporting, compliance activities, and business process improvements. This role is responsible for gathering and documenting business requirements, coordinating cross-functional projects, analyzing existing processes, and helping implement solutions that improve operational efficiency and regulatory compliance. This role also serves as a liaison for coordinating reporting requirements, audit requests, and operational initiatives between the organization and its banking partners, ensuring regulatory obligations and business objectives are met accurately, efficiently, and on time. The ideal candidate is highly organized, detail-oriented, and comfortable working with stakeholders across Compliance, Accounting, Operations, Information Technology, Data Analytics, and external banking partners. This individual will possess strong analytical, communication, and project coordination skills and be capable of translating complex business needs into clearly documented requirements and actionable project plans. Key Areas of Focus Business & Systems Requirements Gathering Business Process Analysis & Continuous Improvement Cross-Functional Project Coordination Consumer Finance Product Support Compliance & Audit Support Support of Operational Reporting & Data Analysis efforts Business Process & Technical Documentation What You'll Do Serve as the primary point of coordination among Compliance, Accounting, Operations, Information Technology, Data Analytics, to facilitate business initiatives, regulatory reporting, system enhancements, and audit activities. Gather, analyze, document, and validate business requirements for: Regulatory and compliance reporting Internal and external audit requests Operational initiatives System enhancements Process improvements Business reporting Serve as the primary coordinator between cross-functional groups for reporting requirements and audit requests received from the company's banking partner, ensuring timely and accurate completion of recurring daily, monthly, quarterly, and annual deliverables, as well as ad hoc requests. Analyze business processes and identify opportunities to improve efficiency, accuracy, controls, and automation. Create and maintain process maps, workflow documentation, business requirements documents, standard operating procedures, and other technical documentation. Facilitate meetings with business stakeholders to define requirements, resolve issues, and communicate project status. Partner with Information Technology and Data teams to translate business requirements into system enhancements and reporting solutions. Develop and maintain documentation supporting consumer finance products, operational workflows, accounting processes, compliance requirements, and reporting procedures. Assist with user acceptance testing (UAT), solution validation, and implementation of new processes and system enhancements. Build strong working relationships across the organization and serve as a trusted resource for cross-functional initiatives. What You'll Bring: Required Qualifications Bachelor's degree in Business Administration, Accounting, Information Systems, Project/Change Management, or a related field, or equivalent professional experience. Experience in business analysis, business systems analysis, project coordination, operations, or process improvement. Strong analytical and problem-solving skills with the ability to evaluate complex business processes. Excellent written and verbal communication skills with the ability to communicate effectively with both technical and non-technical audiences. Exceptional organizational skills and attention to detail. Ability to manage multiple priorities and projects simultaneously in a fast-paced environment. Experience documenting business requirements, workflows, business processes, and standard operating procedures. Proficiency with Microsoft Office, particularly Excel, Word, Visio, and PowerPoint. Experience using project management and collaboration tools such as Microsoft Project, Jira, or Asana. Familiarity with relational databases and general data management concepts. Preferred Qualifications Experience within the consumer finance, lending, banking, or broader financial services industry. Experience serving as a liaison between business stakeholders and technical teams, translating business needs into functional requirements and coordinating implementation efforts. Experience supporting regulatory reporting, compliance activities, and internal or external audit functions. Working knowledge of SQL sufficient to understand database structures, interpret queries, validate data, and participate in technical discussions. Familiarity with accounting and financial reporting processes. Experience working with data reporting, business intelligence, and operational analytics initiatives. Project management or business analysis certifications such as PMP, CAPM, CBAP, PMI-PBA, Lean Six Sigma Green Belt, or Lean Six Sigma Black Belt. Core Competencies Business Analysis Business Process Analysis & Improvement Requirements Gathering & Documentation Project Coordination Cross-Functional Collaboration Stakeholder Relationship Management Regulatory Compliance & Audit Support Business Process Documentation Technical Documentation Data Analysis Critical Thinking & Problem Solving Organizational Excellence Continuous Improvement Success in This Role Success in this role means becoming the trusted bridge between business stakeholders, technical teams, and the organization's banking partner. The Operations Business Analyst will drive successful cross-functional initiatives by ensuring business requirements are clearly defined, accurately documented, effectively communicated, and successfully implemented. This individual will play a critical role in improving operational efficiency, supporting compliance and audit activities, strengthening reporting processes, and helping the organization continuously improve its products, systems, and business operations. PI89817c8dccbd-8025
