Colorado Community College System Career Site
Westminster, Colorado
Job Description Job Description Title: Research Analyst Position Type: Professional Tech Full Time College: Front Range Community College Division: Strategy & Innovation Department: FRCC Data Science & Institutional Research Campus: Westminster Campus Location: Westminster Salary Range: $68,136 - $71,543 annually Who We Are: With three campuses along Colorado's Front Range, FRCC is the state's largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities. Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the "Top Online Colleges" in the country by Newsweek. One of FRCC's main goals is to offer educational excellence for everyone. The college's strong commitment to student success means we start by creating an inclusive and equitable environment-one where both students and employees feel they belong and are supported. FRCC's focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body. The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive. At FRCC, employees and leaders bring our values to life through their actions. We collaborate across roles and campuses, seek and value diverse perspectives, follow through on our commitments, and turn thoughtful ideas into meaningful improvements which are measured for success. We take pride in our work, support one another, and make decisions that advance student success, equity, and excellence. We seek people who will actively contribute to this culture and demonstrate these commitments every day. Job Summary: The Office of Data Science and Institutional Research (DSIR) collects, analyses, interprets, and disseminates accurate and timely information in support of institutional decision-making, planning, and reporting. DSIR serves as the college's central group of Data Champions to enable data-informed initiatives championed by Executive sponsors across all functional areas. DSIR performs this work for three community colleges: Front Range Community College, Lamar Community College, and Otero College. The Institutional Research (IR) portion of the office, the primary focus of the Research Analyst, leverages DSIR's SQL databases for operational, analytical, and executive reporting. The Research Analyst takes the lead on FRCC DSIR's incoming data requests, ad hoc analysis, and repeating requests. The Research Analyst supports the Director of DSIR in mandated reports such as IPEDS, SURDS, grant reporting, and other data-involved tasks as needed. Power BI and Excel are the other primary tools used in conjunction with data from SQL to share insights across our communities. This position requires excellent problem solving and technical skills, and an ability to effectively communicate and work collaboratively with others. Time management skills and the ability to adapt to changing requirements are vital. The Research Analyst thinks strategically and develops creative solutions to meet the needs of the campus community. The Research Analyst is part of a dynamic team who love turning raw data into storytelling through reports and dashboards to support the three colleges. The analyst is a creative problem solver as well as an active listener who enjoys translating questions into action. They suggest new ideas about what questions should be asked and offer new tools or methods for improving processes. This position is based out of the Westminster Campus and requires a weekly on-campus presence. The position can work primarily remotely and will occasionally need to travel to all three FRCC campuses. Please note: You need to be a Colorado resident on your first day of employment. Also, Front Range Community College is an E-Verify employer. Duties & Responsibilities: Data Analysis & Interpretation Provides ad hoc reports using SQL, Python, and/or Excel for internal departments to enable them to make data-informed decisions. Interprets data findings for diverse populations. Guides stakeholders in next steps as indicated by the data. Assists Director in delivering training to college departments on data analysis and interpretation as well as the use of analytic tools such as Power BI, MS Excel, and other external analytics systems. Serves on a variety of internal and external committees for the purpose of communicating trends, developments, and issues to college and external constituencies. Compliance, External Reporting, and Survey Design Assists Director in preparing and validating Compliance reporting, including but not limited to, Student Unit Record Data System (SURDS), Integrated Postsecondary Education Data System (IPEDS), and Higher Learning Commission (HLC). Designs, reviews, and analyzes surveys in Qualtrics and other tools. Serves on various committees to support the use of best practices. Collaborates with Marketing to maintain public-facing reporting for compliance, marketing, and public relation purposes. Prepares common external reporting, such as Common Data Set. Reporting Support and Data Quality Validates accuracy of data represented in Power BI against simple, standard queries and reports. Reports any issues to appropriate DSIR staff. Provides training materials, training sessions, and workshops for end-users to assist in data literacy efforts. Writes clear and accurate procedures and documentation to enable easy maintenance and cross-training. Strategic Management Assists Director in developing and implementing strategic plans, objectives, and priority initiatives for the DSIR department. Proactively learns and researches existing and new technologies; recommends potential process improvements to the Director. Operations Quality Assurance Assists Director in planning and designing new features and functionality for backend systems. Writes and maintains code (Python, SQL, HTML and CSS) to support DSIR's day-to-day operations. Competencies/KSAs: SQL Query Writing: Ad hoc reporting, advanced analysis, and dashboards are created primarily using SQL. Compliance reporting is backed by SQL, understanding the syntax is required to ensure accuracy of reporting. Interpersonal, Verbal and Written Communication Skills: Skilled in comprehending requester inquiries and collaborating to identify their needs. Produces reports that requester and/or end-user understands how to interpret. Maintains procedures and data dictionaries for all processes. Ability to relay complex results in an organized and easily understandable fashion. Source Control: DSIR's code including compliance reporting and production Power BI reports are tracked and managed with Git source control using GitLab merge requests. Critical Thinking Skills for Troubleshooting Complex Systems: Reporting involves many data sources with nuances, changing definitions, and requires complex querying to develop and maintain. Discretion & Confidentiality: Demonstrates constant awareness and usage of industry best practices on storing or transferring sensitive data. DSIR has access to a variety of private and sensitive data that must be protected appropriately. Adheres to DSIR Code of Ethics. Relationship Building: Compliance reporting is high profile and involves collaborating with report stakeholders from Leadership to Faculty. DSIR collaborates with most internal departments, other IR departments from sister colleges, the Colorado Community College System's Business Intelligence / IR department, sharing techniques and programming. Mission, Vision & Values: Embraces the mission, vision and values of FRCC. Understands the importance of the work that you do to support institutional goals. Student Centeredness: Places the student at the center of your work. Adopts a philosophy that makes the ability to serve the student the cornerstone of the work that you do. Equity Mindedness: Learn to view department operations through an equity lens. Be willing to call attention to processes or practices that lead to inequity in the reporting process. Understand the College's equity goals and how your role supports FRCC's ability to achieve those goals. Operational Planning: Have an understanding and knowledge of the college's various strategic plans and understand how your work supports each of them. Understand the department's expectations to find proactive ways to support the goals of the department. Leading from the Middle: Lead from your position by not only closely examining your responsibilities for the department, but in bringing forward ideas to your supervisor. Team Building: . click apply for full job details
Job Description Job Description Title: Research Analyst Position Type: Professional Tech Full Time College: Front Range Community College Division: Strategy & Innovation Department: FRCC Data Science & Institutional Research Campus: Westminster Campus Location: Westminster Salary Range: $68,136 - $71,543 annually Who We Are: With three campuses along Colorado's Front Range, FRCC is the state's largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities. Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the "Top Online Colleges" in the country by Newsweek. One of FRCC's main goals is to offer educational excellence for everyone. The college's strong commitment to student success means we start by creating an inclusive and equitable environment-one where both students and employees feel they belong and are supported. FRCC's focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body. The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive. At FRCC, employees and leaders bring our values to life through their actions. We collaborate across roles and campuses, seek and value diverse perspectives, follow through on our commitments, and turn thoughtful ideas into meaningful improvements which are measured for success. We take pride in our work, support one another, and make decisions that advance student success, equity, and excellence. We seek people who will actively contribute to this culture and demonstrate these commitments every day. Job Summary: The Office of Data Science and Institutional Research (DSIR) collects, analyses, interprets, and disseminates accurate and timely information in support of institutional decision-making, planning, and reporting. DSIR serves as the college's central group of Data Champions to enable data-informed initiatives championed by Executive sponsors across all functional areas. DSIR performs this work for three community colleges: Front Range Community College, Lamar Community College, and Otero College. The Institutional Research (IR) portion of the office, the primary focus of the Research Analyst, leverages DSIR's SQL databases for operational, analytical, and executive reporting. The Research Analyst takes the lead on FRCC DSIR's incoming data requests, ad hoc analysis, and repeating requests. The Research Analyst supports the Director of DSIR in mandated reports such as IPEDS, SURDS, grant reporting, and other data-involved tasks as needed. Power BI and Excel are the other primary tools used in conjunction with data from SQL to share insights across our communities. This position requires excellent problem solving and technical skills, and an ability to effectively communicate and work collaboratively with others. Time management skills and the ability to adapt to changing requirements are vital. The Research Analyst thinks strategically and develops creative solutions to meet the needs of the campus community. The Research Analyst is part of a dynamic team who love turning raw data into storytelling through reports and dashboards to support the three colleges. The analyst is a creative problem solver as well as an active listener who enjoys translating questions into action. They suggest new ideas about what questions should be asked and offer new tools or methods for improving processes. This position is based out of the Westminster Campus and requires a weekly on-campus presence. The position can work primarily remotely and will occasionally need to travel to all three FRCC campuses. Please note: You need to be a Colorado resident on your first day of employment. Also, Front Range Community College is an E-Verify employer. Duties & Responsibilities: Data Analysis & Interpretation Provides ad hoc reports using SQL, Python, and/or Excel for internal departments to enable them to make data-informed decisions. Interprets data findings for diverse populations. Guides stakeholders in next steps as indicated by the data. Assists Director in delivering training to college departments on data analysis and interpretation as well as the use of analytic tools such as Power BI, MS Excel, and other external analytics systems. Serves on a variety of internal and external committees for the purpose of communicating trends, developments, and issues to college and external constituencies. Compliance, External Reporting, and Survey Design Assists Director in preparing and validating Compliance reporting, including but not limited to, Student Unit Record Data System (SURDS), Integrated Postsecondary Education Data System (IPEDS), and Higher Learning Commission (HLC). Designs, reviews, and analyzes surveys in Qualtrics and other tools. Serves on various committees to support the use of best practices. Collaborates with Marketing to maintain public-facing reporting for compliance, marketing, and public relation purposes. Prepares common external reporting, such as Common Data Set. Reporting Support and Data Quality Validates accuracy of data represented in Power BI against simple, standard queries and reports. Reports any issues to appropriate DSIR staff. Provides training materials, training sessions, and workshops for end-users to assist in data literacy efforts. Writes clear and accurate procedures and documentation to enable easy maintenance and cross-training. Strategic Management Assists Director in developing and implementing strategic plans, objectives, and priority initiatives for the DSIR department. Proactively learns and researches existing and new technologies; recommends potential process improvements to the Director. Operations Quality Assurance Assists Director in planning and designing new features and functionality for backend systems. Writes and maintains code (Python, SQL, HTML and CSS) to support DSIR's day-to-day operations. Competencies/KSAs: SQL Query Writing: Ad hoc reporting, advanced analysis, and dashboards are created primarily using SQL. Compliance reporting is backed by SQL, understanding the syntax is required to ensure accuracy of reporting. Interpersonal, Verbal and Written Communication Skills: Skilled in comprehending requester inquiries and collaborating to identify their needs. Produces reports that requester and/or end-user understands how to interpret. Maintains procedures and data dictionaries for all processes. Ability to relay complex results in an organized and easily understandable fashion. Source Control: DSIR's code including compliance reporting and production Power BI reports are tracked and managed with Git source control using GitLab merge requests. Critical Thinking Skills for Troubleshooting Complex Systems: Reporting involves many data sources with nuances, changing definitions, and requires complex querying to develop and maintain. Discretion & Confidentiality: Demonstrates constant awareness and usage of industry best practices on storing or transferring sensitive data. DSIR has access to a variety of private and sensitive data that must be protected appropriately. Adheres to DSIR Code of Ethics. Relationship Building: Compliance reporting is high profile and involves collaborating with report stakeholders from Leadership to Faculty. DSIR collaborates with most internal departments, other IR departments from sister colleges, the Colorado Community College System's Business Intelligence / IR department, sharing techniques and programming. Mission, Vision & Values: Embraces the mission, vision and values of FRCC. Understands the importance of the work that you do to support institutional goals. Student Centeredness: Places the student at the center of your work. Adopts a philosophy that makes the ability to serve the student the cornerstone of the work that you do. Equity Mindedness: Learn to view department operations through an equity lens. Be willing to call attention to processes or practices that lead to inequity in the reporting process. Understand the College's equity goals and how your role supports FRCC's ability to achieve those goals. Operational Planning: Have an understanding and knowledge of the college's various strategic plans and understand how your work supports each of them. Understand the department's expectations to find proactive ways to support the goals of the department. Leading from the Middle: Lead from your position by not only closely examining your responsibilities for the department, but in bringing forward ideas to your supervisor. Team Building: . click apply for full job details
Sentara Health
Norfolk, Virginia
City/State Norfolk, VA Work Shift First (Days) Overview: Sentara is hiring a Lead IT Analyst This position is fully remote. Work Location: Remote opportunities are available in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington (state), West Virginia, Wisconsin, Wyoming Overview Sentara is seeking a ServiceNow AI Specialist to support the implementation and optimization of ServiceNow AI solutions across the enterprise. This role will work closely with the ServiceNow team to develop, validate, organize, and maintain AI skills and content that power AI-driven support capabilities for internal IT customers. The ideal candidate has hands-on ServiceNow experience, strong analytical and communication skills, and the ability to work independently while influencing and guiding others. This position is instrumental in ensuring that automation and self-service from ServiceNow's platform is accurate, discoverable , and effective in supporting AI-enabled IT service delivery. This is an excellent opportunity for internal candidates, citizen developers, reporting specialists, or IT professionals looking to grow their careers within the ServiceNow platform and AI ecosystem. The Lead IT Analyst is responsible for the support, optimization, and enhancement of software applications, ensuring efficient system performance and integration with business and clinical operations. This role involves evaluating software releases, analyzing business needs, troubleshooting application issues, and recommending solutions to improve processes and reduce costs. The Lead IT Analyst plays a key role in workflow assessments, system testing, and project coordination, while also providing on-call application support and collaborating with cross-functional teams to align technology with organizational goals. This role is ideal for a seasoned IT professional who excels in application support, process optimization, and cross-functional collaboration while leading strategic technology initiatives within an organization. The Lead IT Analyst provides day-to-day support and maintenance for enterprise software applications by performing application builds, upgrades, and system enhancements to optimize performance, troubleshooting application-related issues, ensuring timely resolution and minimal disruption and evaluating software releases and updates to determine business and clinical impacts. The Lead IT Analyst is responsible for conducting workflow assessments to identify functional requirements for optimal application utilization; collaborating with business and clinical stakeholders to align technology solutions with operational needs; providing recommendations for process improvements and cost reduction strategies and supporting testing and quality assurance. The incumbent will also be responsible for incident, problem and change management relative to service requests and change control processes to ensure seamless application performance and coordinate project planning and implementation for software application releases. The Lead IT Analyst will serve as a subject matter expert (SME), provide guidance and training to lower-level analysts and support process improvement initiatives within the IT department. Key Responsibilities Support the implementation and adoption of ServiceNow AI solutions. Develop, organize, maintain, and validate knowledge content utilized by ServiceNow AI tools. Ensure information is accurate, searchable, and optimized for AI-driven experiences. Partner with ServiceNow administrators, developers, and business stakeholders to improve knowledge management processes. Analyze ServiceNow tickets and support trends to identify content gaps and improvement opportunities. Assist with testing and validating AI-generated responses and recommendations. Recommend enhancements that improve user experience, content quality, and operational efficiency. Mentor and guide teammates while helping drive project deliverables to completion. Work independently and collaboratively across IT teams to support enterprise initiatives. Education High School Diploma or GED (Required) Associate's or Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, Business Information Systems, or a related field (Preferred) Certification/Licensure Any active ServiceNow certification (CSA, CAD, CIS, or other ServiceNow certification) (Required) Experience Candidates must meet one of the following requirements: 3 years of ServiceNow experience including ticket management, platform utilization, administration support, reporting, workflow support, or related ServiceNow functions is strongly preferred. OR 5 years of general Information Technology experience with demonstrated hands-on experience using ServiceNow in a professional environment may be considered. Required Qualifications Experience using the ServiceNow platform. Any active ServiceNow certification (CSA, CAD, CIS, or other ServiceNow certification). Strong organizational and problem-solving skills. Strong written and verbal communication skills. Ability to manage multiple priorities and work effectively in a collaborative environment. Ability to lead initiatives and drive work to completion through influence and partnership. Preferred Qualifications Experience with ServiceNow AI capabilities or AI-enabled service management solutions. Healthcare industry experience within a hospital, health system, health plan, or related healthcare organization. Knowledge management experience. Experience as a citizen developer, reporting analyst, or business systems analyst utilizing ServiceNow. Experience supporting enterprise IT service management environments. Additionally, candidates must have: Experience working with ServiceNow tickets and workflows. Experience working independently with minimal supervision. Demonstrated ability to lead, mentor, guide, or influence team members and stakeholders. Why Join Sentara? Opportunity to join and grow within the ServiceNow team. Exposure to emerging AI technologies and enterprise-wide implementations. Ability to contribute to strategic initiatives impacting all Sentara employees. Career growth opportunity for internal candidates seeking to expand their technical expertise in ServiceNow and AI solutions. Talroo-IT We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $99,320.00 - $159,515.20 annually. Additional compensation may be available for this role, such as shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
City/State Norfolk, VA Work Shift First (Days) Overview: Sentara is hiring a Lead IT Analyst This position is fully remote. Work Location: Remote opportunities are available in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington (state), West Virginia, Wisconsin, Wyoming Overview Sentara is seeking a ServiceNow AI Specialist to support the implementation and optimization of ServiceNow AI solutions across the enterprise. This role will work closely with the ServiceNow team to develop, validate, organize, and maintain AI skills and content that power AI-driven support capabilities for internal IT customers. The ideal candidate has hands-on ServiceNow experience, strong analytical and communication skills, and the ability to work independently while influencing and guiding others. This position is instrumental in ensuring that automation and self-service from ServiceNow's platform is accurate, discoverable , and effective in supporting AI-enabled IT service delivery. This is an excellent opportunity for internal candidates, citizen developers, reporting specialists, or IT professionals looking to grow their careers within the ServiceNow platform and AI ecosystem. The Lead IT Analyst is responsible for the support, optimization, and enhancement of software applications, ensuring efficient system performance and integration with business and clinical operations. This role involves evaluating software releases, analyzing business needs, troubleshooting application issues, and recommending solutions to improve processes and reduce costs. The Lead IT Analyst plays a key role in workflow assessments, system testing, and project coordination, while also providing on-call application support and collaborating with cross-functional teams to align technology with organizational goals. This role is ideal for a seasoned IT professional who excels in application support, process optimization, and cross-functional collaboration while leading strategic technology initiatives within an organization. The Lead IT Analyst provides day-to-day support and maintenance for enterprise software applications by performing application builds, upgrades, and system enhancements to optimize performance, troubleshooting application-related issues, ensuring timely resolution and minimal disruption and evaluating software releases and updates to determine business and clinical impacts. The Lead IT Analyst is responsible for conducting workflow assessments to identify functional requirements for optimal application utilization; collaborating with business and clinical stakeholders to align technology solutions with operational needs; providing recommendations for process improvements and cost reduction strategies and supporting testing and quality assurance. The incumbent will also be responsible for incident, problem and change management relative to service requests and change control processes to ensure seamless application performance and coordinate project planning and implementation for software application releases. The Lead IT Analyst will serve as a subject matter expert (SME), provide guidance and training to lower-level analysts and support process improvement initiatives within the IT department. Key Responsibilities Support the implementation and adoption of ServiceNow AI solutions. Develop, organize, maintain, and validate knowledge content utilized by ServiceNow AI tools. Ensure information is accurate, searchable, and optimized for AI-driven experiences. Partner with ServiceNow administrators, developers, and business stakeholders to improve knowledge management processes. Analyze ServiceNow tickets and support trends to identify content gaps and improvement opportunities. Assist with testing and validating AI-generated responses and recommendations. Recommend enhancements that improve user experience, content quality, and operational efficiency. Mentor and guide teammates while helping drive project deliverables to completion. Work independently and collaboratively across IT teams to support enterprise initiatives. Education High School Diploma or GED (Required) Associate's or Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, Business Information Systems, or a related field (Preferred) Certification/Licensure Any active ServiceNow certification (CSA, CAD, CIS, or other ServiceNow certification) (Required) Experience Candidates must meet one of the following requirements: 3 years of ServiceNow experience including ticket management, platform utilization, administration support, reporting, workflow support, or related ServiceNow functions is strongly preferred. OR 5 years of general Information Technology experience with demonstrated hands-on experience using ServiceNow in a professional environment may be considered. Required Qualifications Experience using the ServiceNow platform. Any active ServiceNow certification (CSA, CAD, CIS, or other ServiceNow certification). Strong organizational and problem-solving skills. Strong written and verbal communication skills. Ability to manage multiple priorities and work effectively in a collaborative environment. Ability to lead initiatives and drive work to completion through influence and partnership. Preferred Qualifications Experience with ServiceNow AI capabilities or AI-enabled service management solutions. Healthcare industry experience within a hospital, health system, health plan, or related healthcare organization. Knowledge management experience. Experience as a citizen developer, reporting analyst, or business systems analyst utilizing ServiceNow. Experience supporting enterprise IT service management environments. Additionally, candidates must have: Experience working with ServiceNow tickets and workflows. Experience working independently with minimal supervision. Demonstrated ability to lead, mentor, guide, or influence team members and stakeholders. Why Join Sentara? Opportunity to join and grow within the ServiceNow team. Exposure to emerging AI technologies and enterprise-wide implementations. Ability to contribute to strategic initiatives impacting all Sentara employees. Career growth opportunity for internal candidates seeking to expand their technical expertise in ServiceNow and AI solutions. Talroo-IT We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $99,320.00 - $159,515.20 annually. Additional compensation may be available for this role, such as shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Novul Solutions
Alexandria, Virginia
Job Description Job Description This is a remote position. Position Overview We are seeking an experienced ServiceNow Automated Test Engineer to support the VA ESOM ServiceNow Operations and Maintenance program. This role owns automated test coverage using ServiceNow Automated Test Framework (ATF) to validate releases, upgrades, new features, and configuration changes before production. The ideal candidate brings strong hands-on ServiceNow and ATF expertise and can independently design, execute, troubleshoot, and improve automated regression testing while collaborating with developers, business analysts, and release management teams in an Agile sprint and release environment. Key Responsibilities Design, build, maintain, and execute automated test suites and reusable test steps using ServiceNow Automated Test Framework (ATF). Develop ATF coverage for new features, configuration changes, enhancements, and platform upgrades. Execute automated regression testing before production releases and semi-annual ServiceNow platform upgrades. Integrate ATF testing into release management, CI/CD, and DevOps workflows. Analyze automated test failures, troubleshoot issues, and work with developers to identify root causes and corrective actions. Maintain test data, test environments, configuration baselines, and other dependencies required for reliable automated testing. Translate user stories, business requirements, and acceptance criteria into automated ATF test scenarios. Collaborate with developers, business analysts, release managers, and other stakeholders throughout the sprint lifecycle. Track and report automated test coverage, pass/fail trends, defects, and release-readiness metrics. Perform supplemental manual testing when automation is not technically feasible or cost-effective. Requirements Required Qualifications Bachelor's degree. 8+ years of ServiceNow testing, software quality assurance, or related experience. Significant hands-on experience designing, building, maintaining, and executing ServiceNow ATF test suites. Ability to independently own automated ServiceNow testing with minimal supervision. Experience creating logical and functional automated test scripts across multiple ServiceNow modules and use cases. Strong understanding of testing methodologies, automation strategies, risks, and appropriate testing approaches across different functional environments. Working knowledge of ServiceNow platform architecture and core modules such as ITSM, ITOM, CSM, or similar modules. Experience troubleshooting failed automated tests and isolating application, configuration, environment, or test-script issues. Experience using defect tracking and test management tools. Strong analytical, troubleshooting, documentation, and communication skills. U.S. Citizenship required. Ability to obtain and maintain a Public Trust clearance. Preferred Qualifications ServiceNow CSA preferred, with experience in Test Management 2.0, JavaScript, REST/SOAP APIs, ATF, CI/CD, and DevOps testing workflows. Experience testing ServiceNow in federal environments, preferably supporting the Department of Veterans Affairs or other large-scale federal programs. Benefits Core Benefits: Paid Time Off PTO):TEN (10) Paid days off & FIVE (5) Floating days off. Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage. Payroll: Paid Bi-Monthly. 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility - 21 years of age or older, after 3 months of employment Individual or company-wide performance and recognition awards (Quarterly) Health Benefits: UNITED HEALTHCARE PPO, extensive national coverage. INCLUDES: Medical/Dental/Vision/HSA. Eligible on the first of the month, immediately after the start date. Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment. Quality of Life Benefits: Training & Career Development Reimbursement of Tuition and training needed to support career development. $150 monthly reimbursement contribution paid monthly towards parking expenses. Receipts must be submitted by the close of business on the 25th of each month. Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month. Special Benefits: Performance bonus - Project-based Yearly bonus - Company based
Job Description Job Description This is a remote position. Position Overview We are seeking an experienced ServiceNow Automated Test Engineer to support the VA ESOM ServiceNow Operations and Maintenance program. This role owns automated test coverage using ServiceNow Automated Test Framework (ATF) to validate releases, upgrades, new features, and configuration changes before production. The ideal candidate brings strong hands-on ServiceNow and ATF expertise and can independently design, execute, troubleshoot, and improve automated regression testing while collaborating with developers, business analysts, and release management teams in an Agile sprint and release environment. Key Responsibilities Design, build, maintain, and execute automated test suites and reusable test steps using ServiceNow Automated Test Framework (ATF). Develop ATF coverage for new features, configuration changes, enhancements, and platform upgrades. Execute automated regression testing before production releases and semi-annual ServiceNow platform upgrades. Integrate ATF testing into release management, CI/CD, and DevOps workflows. Analyze automated test failures, troubleshoot issues, and work with developers to identify root causes and corrective actions. Maintain test data, test environments, configuration baselines, and other dependencies required for reliable automated testing. Translate user stories, business requirements, and acceptance criteria into automated ATF test scenarios. Collaborate with developers, business analysts, release managers, and other stakeholders throughout the sprint lifecycle. Track and report automated test coverage, pass/fail trends, defects, and release-readiness metrics. Perform supplemental manual testing when automation is not technically feasible or cost-effective. Requirements Required Qualifications Bachelor's degree. 8+ years of ServiceNow testing, software quality assurance, or related experience. Significant hands-on experience designing, building, maintaining, and executing ServiceNow ATF test suites. Ability to independently own automated ServiceNow testing with minimal supervision. Experience creating logical and functional automated test scripts across multiple ServiceNow modules and use cases. Strong understanding of testing methodologies, automation strategies, risks, and appropriate testing approaches across different functional environments. Working knowledge of ServiceNow platform architecture and core modules such as ITSM, ITOM, CSM, or similar modules. Experience troubleshooting failed automated tests and isolating application, configuration, environment, or test-script issues. Experience using defect tracking and test management tools. Strong analytical, troubleshooting, documentation, and communication skills. U.S. Citizenship required. Ability to obtain and maintain a Public Trust clearance. Preferred Qualifications ServiceNow CSA preferred, with experience in Test Management 2.0, JavaScript, REST/SOAP APIs, ATF, CI/CD, and DevOps testing workflows. Experience testing ServiceNow in federal environments, preferably supporting the Department of Veterans Affairs or other large-scale federal programs. Benefits Core Benefits: Paid Time Off PTO):TEN (10) Paid days off & FIVE (5) Floating days off. Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage. Payroll: Paid Bi-Monthly. 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility - 21 years of age or older, after 3 months of employment Individual or company-wide performance and recognition awards (Quarterly) Health Benefits: UNITED HEALTHCARE PPO, extensive national coverage. INCLUDES: Medical/Dental/Vision/HSA. Eligible on the first of the month, immediately after the start date. Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment. Quality of Life Benefits: Training & Career Development Reimbursement of Tuition and training needed to support career development. $150 monthly reimbursement contribution paid monthly towards parking expenses. Receipts must be submitted by the close of business on the 25th of each month. Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month. Special Benefits: Performance bonus - Project-based Yearly bonus - Company based
The Newberry Group
Annapolis Junction, Maryland
Job Description Job Description Job Summary Newberry Group seeks a Jr. Security Control Assessor to support its Government Client. This role requires 85% travel to various government locations both domestically and internationally. Location Hybrid position - approx. 25% remote support with up to 75% CONUS and OCONUS travel. Clearance Active Secret Clearance (will sponsor). DoD Top Secret/SCI Clearance required or Interim Top Secret preferred. Certifications DoD 8570 IAT II (active or will obtain within 90 days of hire) Contingencies If an opening is not currently available, candidates applying to this role will be placed in our pipeline for future openings within this contract's program. Compensation $50,000 - $60,000 Primary Responsibilities: Conduct cybersecurity assessments, audits, and inspections for DoD organizations and partners handling DoD information or connecting to the DoDIN. Evaluate systems and Defensive Cyberspace Operations using cyber threat emulation and performance-based testing. Adhere to policies and processes for each assessment type. Support assessment development and execution to ensure security expertise is properly applied. Coordinate logistics, test plans, and scope with the SCA Team Lead. Perform vulnerability assessments, capture results using STIG Viewer or designated tools, and document findings in eMASS. Analyze security gaps and provide mitigation recommendations. Validate cybersecurity controls, TTPs, STIGs, RMF controls, and compliance with DoD policies and guidelines. Provide risk analysis and assessment results for authorization recommendations. Participate in daily assessment reviews, in-briefs, and out-briefs, sharing findings with the SCA-R. For each RMF Review, the assessors shall perform the following: The candidate will be required to review applicable controls to determine compliance status and enter all test results into the designated repository (Enterprise Mission Assurance Support Service (eMASS) Providing key assessment results to the team lead to include the number of controls reviewed and risk/residual information for inclusion in the authorization recommendation. The candidate will be required to be certified via the ACP IAW the ACP CONOPS before conducting any assessments. The candidate must be certified in a minimum of two (2) technologies and RMF Control Validation before conducting any assessments. Training through the DISA program will be provided after hire and consist of at least 3 months. The contractor shall maintain active accounts to the tools and systems required to perform risk assessments. The candidate will be required to participate in the in-brief and out-brief of each assessment. Qualifications: Bachelor's degree in a related area of study (i.e. Security, Information Technology). 0-1 year of experience required. Willing to train on both technologies and RMF. Active DoD Top Secret clearance with SCI eligibility is preferred but can begin with a secret clearance. IAT Level II certification active or will obtain within 90 days of hire. CompTIA Cybersecurity Analyst (CySA+) CompTIA Security. EC-Council Certified Network Defense (CND) v3. Red Hat Certified System Administrator (RHCSA) CCNA Security. Global Industrial Cyber Security Professional (GICSP) GIAC Security Essentials (GSEC) Systems Security Certified Practitioner (SSCP) Familiarity with STIGs (Security Technical Implementation Guides), Security Requirement Guides (SRGs), Plan of Action and Milestones (POA&Ms) and cybersecurity best practices desired. Understanding of the RMF process, NIST SP 800- 37, NIST SP 800-53, CNSSI 1253 desired Familiarity with relevant tools such as eMASS, STIG Viewer, Nessus, ACAS, SCAP, or HBSS desired Strong written and verbal communication skills for reporting assessment findings. Who We Are Today's leading government agencies are putting their trust in Newberry Group, and for good reason. Newberry brings strength to our clients, from the inside out, through: • client intimacy and superior quality, • presence and accountability in our relationships, and • Public sector best practices. Newberry Group is a professional services firm, providing information security compliance, governance, program/project management, and mission-critical project-based consulting to public sector clients nationwide. The strength of our company is a direct reflection of our highly skilled and talented workforce. Benefits and Perks In addition to competitive wages, Newberry Group offers an outstanding benefit package. This includes medical coverage with three plan options, dental and vision coverage, personal time off, paid holidays, paid parental leave, telecommuting if available, retirement savings accounts (Pre-Tax and Roth), flexible and dependent care savings accounts, life insurance, long and short-term disability coverage, tuition and training reimbursement, employee assistance program, and more. The Newberry Group, Inc. is an Equal Opportunity Employer - EEO/AA/Disability/Veterans. Powered by JazzHR 5whc8Lvtfu
Job Description Job Description Job Summary Newberry Group seeks a Jr. Security Control Assessor to support its Government Client. This role requires 85% travel to various government locations both domestically and internationally. Location Hybrid position - approx. 25% remote support with up to 75% CONUS and OCONUS travel. Clearance Active Secret Clearance (will sponsor). DoD Top Secret/SCI Clearance required or Interim Top Secret preferred. Certifications DoD 8570 IAT II (active or will obtain within 90 days of hire) Contingencies If an opening is not currently available, candidates applying to this role will be placed in our pipeline for future openings within this contract's program. Compensation $50,000 - $60,000 Primary Responsibilities: Conduct cybersecurity assessments, audits, and inspections for DoD organizations and partners handling DoD information or connecting to the DoDIN. Evaluate systems and Defensive Cyberspace Operations using cyber threat emulation and performance-based testing. Adhere to policies and processes for each assessment type. Support assessment development and execution to ensure security expertise is properly applied. Coordinate logistics, test plans, and scope with the SCA Team Lead. Perform vulnerability assessments, capture results using STIG Viewer or designated tools, and document findings in eMASS. Analyze security gaps and provide mitigation recommendations. Validate cybersecurity controls, TTPs, STIGs, RMF controls, and compliance with DoD policies and guidelines. Provide risk analysis and assessment results for authorization recommendations. Participate in daily assessment reviews, in-briefs, and out-briefs, sharing findings with the SCA-R. For each RMF Review, the assessors shall perform the following: The candidate will be required to review applicable controls to determine compliance status and enter all test results into the designated repository (Enterprise Mission Assurance Support Service (eMASS) Providing key assessment results to the team lead to include the number of controls reviewed and risk/residual information for inclusion in the authorization recommendation. The candidate will be required to be certified via the ACP IAW the ACP CONOPS before conducting any assessments. The candidate must be certified in a minimum of two (2) technologies and RMF Control Validation before conducting any assessments. Training through the DISA program will be provided after hire and consist of at least 3 months. The contractor shall maintain active accounts to the tools and systems required to perform risk assessments. The candidate will be required to participate in the in-brief and out-brief of each assessment. Qualifications: Bachelor's degree in a related area of study (i.e. Security, Information Technology). 0-1 year of experience required. Willing to train on both technologies and RMF. Active DoD Top Secret clearance with SCI eligibility is preferred but can begin with a secret clearance. IAT Level II certification active or will obtain within 90 days of hire. CompTIA Cybersecurity Analyst (CySA+) CompTIA Security. EC-Council Certified Network Defense (CND) v3. Red Hat Certified System Administrator (RHCSA) CCNA Security. Global Industrial Cyber Security Professional (GICSP) GIAC Security Essentials (GSEC) Systems Security Certified Practitioner (SSCP) Familiarity with STIGs (Security Technical Implementation Guides), Security Requirement Guides (SRGs), Plan of Action and Milestones (POA&Ms) and cybersecurity best practices desired. Understanding of the RMF process, NIST SP 800- 37, NIST SP 800-53, CNSSI 1253 desired Familiarity with relevant tools such as eMASS, STIG Viewer, Nessus, ACAS, SCAP, or HBSS desired Strong written and verbal communication skills for reporting assessment findings. Who We Are Today's leading government agencies are putting their trust in Newberry Group, and for good reason. Newberry brings strength to our clients, from the inside out, through: • client intimacy and superior quality, • presence and accountability in our relationships, and • Public sector best practices. Newberry Group is a professional services firm, providing information security compliance, governance, program/project management, and mission-critical project-based consulting to public sector clients nationwide. The strength of our company is a direct reflection of our highly skilled and talented workforce. Benefits and Perks In addition to competitive wages, Newberry Group offers an outstanding benefit package. This includes medical coverage with three plan options, dental and vision coverage, personal time off, paid holidays, paid parental leave, telecommuting if available, retirement savings accounts (Pre-Tax and Roth), flexible and dependent care savings accounts, life insurance, long and short-term disability coverage, tuition and training reimbursement, employee assistance program, and more. The Newberry Group, Inc. is an Equal Opportunity Employer - EEO/AA/Disability/Veterans. Powered by JazzHR 5whc8Lvtfu