Job Description Job Description Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality .designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description Position Overview We are seeking a highly analytical and detail-oriented Telecom Dispute Analyst to join our team. This role requires strong telecom dispute knowledge, including CABS, intercarrier billing, access charges, and billing variance analysis. The ideal candidate has hands-on experience working with telecom tariffs, contracts, and dispute workflows, with the ability to manage complex, high-impact cases while meeting deadlines and service-level expectations. Key Responsibilities Investigate telecom-related customer, vendor, or carrier disputes by reviewing billing records, tariffs, contracts, switch data, and supporting documentation. Analyze CABS invoices, access charges, usage records, LD/IXC billing, and intercarrier settlement details to determine dispute validity and financial impact. Review, interpret, and apply FCC tariffs, PUC tariffs, and contractual agreements to validate charges and support dispute positions. Collaborate with cross-functional teams (billing operations, network, finance, carrier relations, vendor management) to resolve discrepancies. Prepare detailed case summaries, financial analyses, and recommendations for dispute outcomes. Process approved adjustments, credits, or escalations based on telecom billing standards and policy requirements. Maintain accurate documentation and ensure compliance with audit, regulatory, and contractual obligations. Identify recurring dispute trends; present findings and partner with leadership on process improvements. Manage dispute queues while meeting turnaround times (TAT), SLA requirements, and quality targets. Support system enhancements, workflow updates, and training for telecom dispute processes. Qualifications Bachelor's degree in Business, Accounting, Finance, Telecommunications, or related field (preferred but not required with equivalent telecom experience). Telecom dispute knowledge is a must, including access billing, intercarrier compensation, and billing variance investigation. Minimum 2 years of experience with CABS (Carrier Access Billing System) including analysis of carrier invoices, access charges, and usage discrepancies. Must have experience with Telecom FCC tariffs, PUC tariffs, and contractual agreements, with the ability to interpret rate structures, rules, and billing requirements. 2+ years of experience in dispute resolution, telecom billing analysis, revenue assurance, or intercarrier operations. Strong analytical and problem-solving skills with exceptional attention to detail. Proficiency in Microsoft Excel (VLOOKUP/XLOOKUP, pivot tables) and data analysis/reporting tools. Ability to read and interpret carrier contracts, rate decks, service agreements, and regulatory filings. Wholesale/Large Business Collections a plus Strong written and verbal communication skills. Experience with telecom billing or mediation systems preferred (e.g., TEOCO, Ericsson, Oracle, SAP, or other industry platforms). Ability to manage multiple priorities in a fast-paced, high-volume environment. Competency Telecom billing and dispute expertise Tariff and contract interpretation Critical thinking and quantitative analysis Strong documentation and communication Attention to detail and accuracy Cross-functional collaboration Accountability and ownership Work Environment & Schedule Full-time role with standard business hours. Full Remote Occasional overtime during peak billing or dispute cycles. Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real . When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents Brightspeed's Privacy Notice
11/06/2026
Full time
Job Description Job Description Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality .designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description Position Overview We are seeking a highly analytical and detail-oriented Telecom Dispute Analyst to join our team. This role requires strong telecom dispute knowledge, including CABS, intercarrier billing, access charges, and billing variance analysis. The ideal candidate has hands-on experience working with telecom tariffs, contracts, and dispute workflows, with the ability to manage complex, high-impact cases while meeting deadlines and service-level expectations. Key Responsibilities Investigate telecom-related customer, vendor, or carrier disputes by reviewing billing records, tariffs, contracts, switch data, and supporting documentation. Analyze CABS invoices, access charges, usage records, LD/IXC billing, and intercarrier settlement details to determine dispute validity and financial impact. Review, interpret, and apply FCC tariffs, PUC tariffs, and contractual agreements to validate charges and support dispute positions. Collaborate with cross-functional teams (billing operations, network, finance, carrier relations, vendor management) to resolve discrepancies. Prepare detailed case summaries, financial analyses, and recommendations for dispute outcomes. Process approved adjustments, credits, or escalations based on telecom billing standards and policy requirements. Maintain accurate documentation and ensure compliance with audit, regulatory, and contractual obligations. Identify recurring dispute trends; present findings and partner with leadership on process improvements. Manage dispute queues while meeting turnaround times (TAT), SLA requirements, and quality targets. Support system enhancements, workflow updates, and training for telecom dispute processes. Qualifications Bachelor's degree in Business, Accounting, Finance, Telecommunications, or related field (preferred but not required with equivalent telecom experience). Telecom dispute knowledge is a must, including access billing, intercarrier compensation, and billing variance investigation. Minimum 2 years of experience with CABS (Carrier Access Billing System) including analysis of carrier invoices, access charges, and usage discrepancies. Must have experience with Telecom FCC tariffs, PUC tariffs, and contractual agreements, with the ability to interpret rate structures, rules, and billing requirements. 2+ years of experience in dispute resolution, telecom billing analysis, revenue assurance, or intercarrier operations. Strong analytical and problem-solving skills with exceptional attention to detail. Proficiency in Microsoft Excel (VLOOKUP/XLOOKUP, pivot tables) and data analysis/reporting tools. Ability to read and interpret carrier contracts, rate decks, service agreements, and regulatory filings. Wholesale/Large Business Collections a plus Strong written and verbal communication skills. Experience with telecom billing or mediation systems preferred (e.g., TEOCO, Ericsson, Oracle, SAP, or other industry platforms). Ability to manage multiple priorities in a fast-paced, high-volume environment. Competency Telecom billing and dispute expertise Tariff and contract interpretation Critical thinking and quantitative analysis Strong documentation and communication Attention to detail and accuracy Cross-functional collaboration Accountability and ownership Work Environment & Schedule Full-time role with standard business hours. Full Remote Occasional overtime during peak billing or dispute cycles. Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real . When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents Brightspeed's Privacy Notice
Job Description Job Description Job Summary Newberry Group seeks a Jr. Security Control Assessor to support its Government Client. This role requires 85% travel to various government locations both domestically and internationally. Location Hybrid position - approx. 25% remote support with up to 75% CONUS and OCONUS travel. Clearance Active DoD Top Secret Clearance required. Certifications DoD 8570 IAT II (active or will obtain within 90 days of hire) Contingencies If an opening is not currently available, candidates applying to this role will be placed in our pipeline for future openings within this contract's program. Compensation $50,000 - $70,000 Primary Responsibilities: Conduct cybersecurity assessments, audits, and inspections for DoD organizations and partners handling DoD information or connecting to the DoDIN. Evaluate systems and Defensive Cyberspace Operations using cyber threat emulation and performance-based testing. Adhere to policies and processes for each assessment type. Support assessment development and execution to ensure security expertise is properly applied. Coordinate logistics, test plans, and scope with the SCA Team Lead. Perform vulnerability assessments, capture results using STIG Viewer or designated tools, and document findings in eMASS. Analyze security gaps and provide mitigation recommendations. Validate cybersecurity controls, TTPs, STIGs, RMF controls, and compliance with DoD policies and guidelines. Provide risk analysis and assessment results for authorization recommendations. Participate in daily assessment reviews, in-briefs, and out-briefs, sharing findings with the SCA-R. For each RMF Review, the assessors shall perform the following: The candidate will be required to review applicable controls to determine compliance status and enter all test results into the designated repository (Enterprise Mission Assurance Support Service (eMASS) Providing key assessment results to the team lead to include the number of controls reviewed and risk/residual information for inclusion in the authorization recommendation. The candidate will be required to be certified via the ACP IAW the ACP CONOPS before conducting any assessments. The candidate must be certified in a minimum of two (2) technologies and RMF Control Validation before conducting any assessments. Training through the DISA program will be provided after hire and consist of at least 3 months. The contractor shall maintain active accounts to the tools and systems required to perform risk assessments. The candidate will be required to participate in the in-brief and out-brief of each assessment. Qualifications: Bachelor's degree in a related area of study (i.e. Security, Information Technology). 0-1 year of experience required. Willing to train on both technologies and RMF. Active DoD Top Secret clearance with SCI eligibility is preferred but can begin with a secret clearance. IAT Level II certification active or will obtain within 90 days of hire. CompTIA Cybersecurity Analyst (CySA+) CompTIA Security. EC-Council Certified Network Defense (CND) v3. Red Hat Certified System Administrator (RHCSA) CCNA Security. Global Industrial Cyber Security Professional (GICSP) GIAC Security Essentials (GSEC) Systems Security Certified Practitioner (SSCP) Familiarity with STIGs (Security Technical Implementation Guides), Security Requirement Guides (SRGs), Plan of Action and Milestones (POA&Ms) and cybersecurity best practices desired. Understanding of the RMF process, NIST SP 800- 37, NIST SP 800-53, CNSSI 1253 desired Familiarity with relevant tools such as eMASS, STIG Viewer, Nessus, ACAS, SCAP, or HBSS desired Strong written and verbal communication skills for reporting assessment findings. Who We Are Today's leading government agencies are putting their trust in Newberry Group, and for good reason. Newberry brings strength to our clients, from the inside out, through: • client intimacy and superior quality, • presence and accountability in our relationships, and • Public sector best practices. Newberry Group is a professional services firm, providing information security compliance, governance, program/project management, and mission-critical project-based consulting to public sector clients nationwide. The strength of our company is a direct reflection of our highly skilled and talented workforce. Benefits and Perks In addition to competitive wages, Newberry Group offers an outstanding benefit package. This includes medical coverage with three plan options, dental and vision coverage, personal time off, paid holidays, paid parental leave, telecommuting if available, retirement savings accounts (Pre-Tax and Roth), flexible and dependent care savings accounts, life insurance, long and short-term disability coverage, tuition and training reimbursement, employee assistance program, and more. The Newberry Group, Inc. is an Equal Opportunity Employer - EEO/AA/Disability/Veterans. Powered by JazzHR 5whc8Lvtfu
11/06/2026
Full time
Job Description Job Description Job Summary Newberry Group seeks a Jr. Security Control Assessor to support its Government Client. This role requires 85% travel to various government locations both domestically and internationally. Location Hybrid position - approx. 25% remote support with up to 75% CONUS and OCONUS travel. Clearance Active DoD Top Secret Clearance required. Certifications DoD 8570 IAT II (active or will obtain within 90 days of hire) Contingencies If an opening is not currently available, candidates applying to this role will be placed in our pipeline for future openings within this contract's program. Compensation $50,000 - $70,000 Primary Responsibilities: Conduct cybersecurity assessments, audits, and inspections for DoD organizations and partners handling DoD information or connecting to the DoDIN. Evaluate systems and Defensive Cyberspace Operations using cyber threat emulation and performance-based testing. Adhere to policies and processes for each assessment type. Support assessment development and execution to ensure security expertise is properly applied. Coordinate logistics, test plans, and scope with the SCA Team Lead. Perform vulnerability assessments, capture results using STIG Viewer or designated tools, and document findings in eMASS. Analyze security gaps and provide mitigation recommendations. Validate cybersecurity controls, TTPs, STIGs, RMF controls, and compliance with DoD policies and guidelines. Provide risk analysis and assessment results for authorization recommendations. Participate in daily assessment reviews, in-briefs, and out-briefs, sharing findings with the SCA-R. For each RMF Review, the assessors shall perform the following: The candidate will be required to review applicable controls to determine compliance status and enter all test results into the designated repository (Enterprise Mission Assurance Support Service (eMASS) Providing key assessment results to the team lead to include the number of controls reviewed and risk/residual information for inclusion in the authorization recommendation. The candidate will be required to be certified via the ACP IAW the ACP CONOPS before conducting any assessments. The candidate must be certified in a minimum of two (2) technologies and RMF Control Validation before conducting any assessments. Training through the DISA program will be provided after hire and consist of at least 3 months. The contractor shall maintain active accounts to the tools and systems required to perform risk assessments. The candidate will be required to participate in the in-brief and out-brief of each assessment. Qualifications: Bachelor's degree in a related area of study (i.e. Security, Information Technology). 0-1 year of experience required. Willing to train on both technologies and RMF. Active DoD Top Secret clearance with SCI eligibility is preferred but can begin with a secret clearance. IAT Level II certification active or will obtain within 90 days of hire. CompTIA Cybersecurity Analyst (CySA+) CompTIA Security. EC-Council Certified Network Defense (CND) v3. Red Hat Certified System Administrator (RHCSA) CCNA Security. Global Industrial Cyber Security Professional (GICSP) GIAC Security Essentials (GSEC) Systems Security Certified Practitioner (SSCP) Familiarity with STIGs (Security Technical Implementation Guides), Security Requirement Guides (SRGs), Plan of Action and Milestones (POA&Ms) and cybersecurity best practices desired. Understanding of the RMF process, NIST SP 800- 37, NIST SP 800-53, CNSSI 1253 desired Familiarity with relevant tools such as eMASS, STIG Viewer, Nessus, ACAS, SCAP, or HBSS desired Strong written and verbal communication skills for reporting assessment findings. Who We Are Today's leading government agencies are putting their trust in Newberry Group, and for good reason. Newberry brings strength to our clients, from the inside out, through: • client intimacy and superior quality, • presence and accountability in our relationships, and • Public sector best practices. Newberry Group is a professional services firm, providing information security compliance, governance, program/project management, and mission-critical project-based consulting to public sector clients nationwide. The strength of our company is a direct reflection of our highly skilled and talented workforce. Benefits and Perks In addition to competitive wages, Newberry Group offers an outstanding benefit package. This includes medical coverage with three plan options, dental and vision coverage, personal time off, paid holidays, paid parental leave, telecommuting if available, retirement savings accounts (Pre-Tax and Roth), flexible and dependent care savings accounts, life insurance, long and short-term disability coverage, tuition and training reimbursement, employee assistance program, and more. The Newberry Group, Inc. is an Equal Opportunity Employer - EEO/AA/Disability/Veterans. Powered by JazzHR 5whc8Lvtfu
American Honda Motor Co., Inc.
Timmonsville, South Carolina
What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose The Systems Analyst (SA) works closely with people internal and external of the organization, applying analysis and design techniques, expert business domain knowledge, and expert knowledge of the systems deployed therein, to solve business problems using information technology solutions. The System Analyst works closely with manufacturing departments and plant floor egineers to deploy and support machine facing plant floor systems. Key Accountabilities Detailed level understanding of existing plant floor computer systems and capable of trouble-shooting plant floor computer systems problems from a Business Function point of view and a Technical Design point of view. Aptitude to quickly understand plant floor computer systems functionality. Identify points of failure and have the ability to troubleshoot. Points of failure will include Operating System, Computer Hardware, Robots, PLCs, HMI's, Networking Hardware and Communications Configurations, and 3rd Party Software. With an understanding of Business function needs, the SA will develop or contribute to detailed technical specifications for the modifications/enhancements of existing systems or development of a new system. Ability to work with and communicate with a variety of Business people at various levels within the Business. This will include department engineers, architect teams, database admins, software developers, quality assurance teams, department leadership and 3rd party vendors. Ability to work with third party software vendors and participate in the integration process. Qualifications, Experience, and Skills Minimum educational qualifications: Preferably an Associate or Bachelors level degree in Computer Systems Analysis / Computer Science / Computer Information Systems (CIS) / Information technology / Management Information Systems (MIS) / Networking / Electrical / Electronics engineering or a related STEM field of study. Candidates lacking a college degree must have a High School Diploma alongside equivalent relevant experience working in the industry, with certifications. Minimum work experience: At least 3 or more years of related industrial experience. Windows 11 and/or Windows LTSC (Long-Term Servicing Channel) experience. Windows 10 experience will be a plus Should have prior experience with points of failure. Must have basic networking protocols knowledge, along with understanding of networking and server fundamentals Understanding of PLCs and HMIs PC hardware knowledge and troubleshooting experience Proficiency with Microsoft 365, especially, e.g. - PowerPoint and Word Other job-specific skills / highly desirables: Familiarity with ServiceNow Operating System (Linux - 64-bit) and Windows Computer Hardware (desktops / mainframes) Robots (AGVs) Limited project management experience will be an asset. Workstyle This is an onsite job. One remote workday per week may be possible with prior departmental approval. Travel requirements: Can amount to approx 25% - largely domestic and very rarely international. Must have a valid driver's license and should be able to operate a motor vehicle at the proving grounds, if required. Visa sponsorship issues This position is not eligible for work visa sponsorship. What differentiates Honda and make us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Paid Overtime Regional Bonus (when applicable) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Relocation assistance (if eligible) Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued Learning Training and Development programs Additional Offerings: Tuition Assistance & Student Loan Repayment Lifestyle Account Childcare Reimbursement Account Elder Care Support Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
11/05/2026
Full time
What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose The Systems Analyst (SA) works closely with people internal and external of the organization, applying analysis and design techniques, expert business domain knowledge, and expert knowledge of the systems deployed therein, to solve business problems using information technology solutions. The System Analyst works closely with manufacturing departments and plant floor egineers to deploy and support machine facing plant floor systems. Key Accountabilities Detailed level understanding of existing plant floor computer systems and capable of trouble-shooting plant floor computer systems problems from a Business Function point of view and a Technical Design point of view. Aptitude to quickly understand plant floor computer systems functionality. Identify points of failure and have the ability to troubleshoot. Points of failure will include Operating System, Computer Hardware, Robots, PLCs, HMI's, Networking Hardware and Communications Configurations, and 3rd Party Software. With an understanding of Business function needs, the SA will develop or contribute to detailed technical specifications for the modifications/enhancements of existing systems or development of a new system. Ability to work with and communicate with a variety of Business people at various levels within the Business. This will include department engineers, architect teams, database admins, software developers, quality assurance teams, department leadership and 3rd party vendors. Ability to work with third party software vendors and participate in the integration process. Qualifications, Experience, and Skills Minimum educational qualifications: Preferably an Associate or Bachelors level degree in Computer Systems Analysis / Computer Science / Computer Information Systems (CIS) / Information technology / Management Information Systems (MIS) / Networking / Electrical / Electronics engineering or a related STEM field of study. Candidates lacking a college degree must have a High School Diploma alongside equivalent relevant experience working in the industry, with certifications. Minimum work experience: At least 3 or more years of related industrial experience. Windows 11 and/or Windows LTSC (Long-Term Servicing Channel) experience. Windows 10 experience will be a plus Should have prior experience with points of failure. Must have basic networking protocols knowledge, along with understanding of networking and server fundamentals Understanding of PLCs and HMIs PC hardware knowledge and troubleshooting experience Proficiency with Microsoft 365, especially, e.g. - PowerPoint and Word Other job-specific skills / highly desirables: Familiarity with ServiceNow Operating System (Linux - 64-bit) and Windows Computer Hardware (desktops / mainframes) Robots (AGVs) Limited project management experience will be an asset. Workstyle This is an onsite job. One remote workday per week may be possible with prior departmental approval. Travel requirements: Can amount to approx 25% - largely domestic and very rarely international. Must have a valid driver's license and should be able to operate a motor vehicle at the proving grounds, if required. Visa sponsorship issues This position is not eligible for work visa sponsorship. What differentiates Honda and make us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Paid Overtime Regional Bonus (when applicable) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Relocation assistance (if eligible) Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued Learning Training and Development programs Additional Offerings: Tuition Assistance & Student Loan Repayment Lifestyle Account Childcare Reimbursement Account Elder Care Support Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
Job Description Job Description Office of the Illinois Secretary of State Alexi Giannoulias Job Title: Information Systems Advisor II - Data & Operations Support Division: Business Services Union: IFT Location: 501 S 2nd St, Springfield, IL - Sangamon County Salary: Range $8,020 to $14,138 monthly- commensurate with experience Benefits: Attention: Applicants must be authorized to work in the United States; the Office of the Secretary of State will not complete certification and/or sponsorship requests. Overview: Acts independently in a senior technical role providing hands-on technical leadership, platform oversight, and supervisory guidance for the agency's enterprise data operations environment; ensures reliable execution of data pipelines, stable platform operations, and secure/NIST aligned data handling practices across the organization; supervises data engineers, ETL specialists, support analysts, and operational staff who maintain data pipelines, ingestion processes, data quality checks, monitoring, and platform level support functions; responsible for ensuring data availability, performance, operational reliability, and compliance. Duties and Responsibilities: Technical Leadership & Operational Architecture- Provides technical direction for enterprise data operations, including ingestion pipelines, ETL/ELT workflows, scheduling, monitoring, and failure recovery practices; Designs secure and scalable data processing architectures aligned with enterprise standards; Leads root cause analysis, optimization efforts, and modernization of operational data tools and workflows. For example, Azure Data Factory & Synapse pipelines using Pyspark for Medallion Architecture. Team Supervision & Staff Development-Supervises data operations engineers, ETL specialists, and support personnel; Assigns work, reviews technical deliverables, conducts performance evaluations, and provides coaching and mentorship; Ensures cross training, skill development, and adequate staffing coverage for mission-critical operations. Security, Compliance, and NIST-Aligned Practices-Ensures all operational processes comply with NIST-aligned security controls and ILSOS/statewide cybersecurity policies; Implements secure data transport methods, access controls, encryption standards, and audit logging requirements; Coordinates with cybersecurity and governance teams on data classification, retention, and secure handling of sensitive data; Assists with audits, compliance reviews, and agency-wide modernization activities using tools such as Microsoft Purview. Cross-Functional Coordination & Incident Management-Collaborates with Data Governance & Compliance, Data Analytics & BI, Application Development, and Infrastructure teams to support integrated workflows; Serves as an escalation point for operational incidents affecting data availability, ingestion pipelines, or platform stability; Communicates operational impacts, timelines, and resolutions to stakeholders and leadership using services such as Azure monitoring and Log analytics. Quality Assurance & Continuous Improvement-Establishes operational KPIs and quality thresholds for pipeline success, uptime, latency, and data freshness; Leads automation initiatives, performance tuning, documentation improvements, and operational standardization; Evaluates new tools, technologies, and platforms to improve reliability and efficiency; Provides support for special projects, enterprise initiatives, and additional responsibilities assigned within the Enterprise Data Practice for example DevOps and pipeline observability frameworks Performs other duties as assigned. Education and Experience: Requires knowledge, skill, and mental development equivalent to the completion of two years of college, with coursework in the computer science field AND 4.5 years of experience with technical systems and/or programming experience and/or IT project management, including at least 1-year supervisory experience or any equivalent combination of education and experience. Knowledge, Skills and Abilities: Requires extensive knowledge of systems design and implementation, including the way programs are written, compiled, and tested, the methods of operating computers, and the way data is transcribed into a suitable form and has an appreciation of the wider business context for those programs. Requires excellent oral and written communication skills for effective engagement with colleagues and internal users/customers. Requires extensive knowledge necessary to effectively perform the ability to exercise sound judgement in analyzing, evaluating, and solving problems of a procedural, organizational, administrative, and/or technical nature. Requires the use and understanding of appropriate methods, tools, applications, and processes to demonstrate a rational and organized approach to work. Requires awareness and adherence to organizational standards for security, privacy, and ethics. Requires extensive knowledge of the devices for capturing data for computers and the means available for receiving and transmitting data from remote locations to a computer. Requires extensive knowledge of the principles and techniques of computer system documentation. Requires the desire to seek to identify learning and professional development opportunities. Requires extensive knowledge of the advantages and limitations of computer communication, and information retrieval systems as management information tools. Requires the ability to follow oral and/or written instructions and to carry out routine operations, once established, without further instructions. Requires the ability to organize facts and findings, analyze data logically and to present results with clarity and comprehension, orally and in written or graphic form. Requires willingness to travel and possession of a valid Illinois driver's license as required by individual positions within the class. Requires the ability to lift, carry, and push/pull 0 - 50lbs. Application Process: Please visit to apply by completing the online application; you may also upload a resume or other attachments as needed. Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code. Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago ) or Springfield ). Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability. Powered by JazzHR 62NReJ6Ub9
11/02/2026
Full time
Job Description Job Description Office of the Illinois Secretary of State Alexi Giannoulias Job Title: Information Systems Advisor II - Data & Operations Support Division: Business Services Union: IFT Location: 501 S 2nd St, Springfield, IL - Sangamon County Salary: Range $8,020 to $14,138 monthly- commensurate with experience Benefits: Attention: Applicants must be authorized to work in the United States; the Office of the Secretary of State will not complete certification and/or sponsorship requests. Overview: Acts independently in a senior technical role providing hands-on technical leadership, platform oversight, and supervisory guidance for the agency's enterprise data operations environment; ensures reliable execution of data pipelines, stable platform operations, and secure/NIST aligned data handling practices across the organization; supervises data engineers, ETL specialists, support analysts, and operational staff who maintain data pipelines, ingestion processes, data quality checks, monitoring, and platform level support functions; responsible for ensuring data availability, performance, operational reliability, and compliance. Duties and Responsibilities: Technical Leadership & Operational Architecture- Provides technical direction for enterprise data operations, including ingestion pipelines, ETL/ELT workflows, scheduling, monitoring, and failure recovery practices; Designs secure and scalable data processing architectures aligned with enterprise standards; Leads root cause analysis, optimization efforts, and modernization of operational data tools and workflows. For example, Azure Data Factory & Synapse pipelines using Pyspark for Medallion Architecture. Team Supervision & Staff Development-Supervises data operations engineers, ETL specialists, and support personnel; Assigns work, reviews technical deliverables, conducts performance evaluations, and provides coaching and mentorship; Ensures cross training, skill development, and adequate staffing coverage for mission-critical operations. Security, Compliance, and NIST-Aligned Practices-Ensures all operational processes comply with NIST-aligned security controls and ILSOS/statewide cybersecurity policies; Implements secure data transport methods, access controls, encryption standards, and audit logging requirements; Coordinates with cybersecurity and governance teams on data classification, retention, and secure handling of sensitive data; Assists with audits, compliance reviews, and agency-wide modernization activities using tools such as Microsoft Purview. Cross-Functional Coordination & Incident Management-Collaborates with Data Governance & Compliance, Data Analytics & BI, Application Development, and Infrastructure teams to support integrated workflows; Serves as an escalation point for operational incidents affecting data availability, ingestion pipelines, or platform stability; Communicates operational impacts, timelines, and resolutions to stakeholders and leadership using services such as Azure monitoring and Log analytics. Quality Assurance & Continuous Improvement-Establishes operational KPIs and quality thresholds for pipeline success, uptime, latency, and data freshness; Leads automation initiatives, performance tuning, documentation improvements, and operational standardization; Evaluates new tools, technologies, and platforms to improve reliability and efficiency; Provides support for special projects, enterprise initiatives, and additional responsibilities assigned within the Enterprise Data Practice for example DevOps and pipeline observability frameworks Performs other duties as assigned. Education and Experience: Requires knowledge, skill, and mental development equivalent to the completion of two years of college, with coursework in the computer science field AND 4.5 years of experience with technical systems and/or programming experience and/or IT project management, including at least 1-year supervisory experience or any equivalent combination of education and experience. Knowledge, Skills and Abilities: Requires extensive knowledge of systems design and implementation, including the way programs are written, compiled, and tested, the methods of operating computers, and the way data is transcribed into a suitable form and has an appreciation of the wider business context for those programs. Requires excellent oral and written communication skills for effective engagement with colleagues and internal users/customers. Requires extensive knowledge necessary to effectively perform the ability to exercise sound judgement in analyzing, evaluating, and solving problems of a procedural, organizational, administrative, and/or technical nature. Requires the use and understanding of appropriate methods, tools, applications, and processes to demonstrate a rational and organized approach to work. Requires awareness and adherence to organizational standards for security, privacy, and ethics. Requires extensive knowledge of the devices for capturing data for computers and the means available for receiving and transmitting data from remote locations to a computer. Requires extensive knowledge of the principles and techniques of computer system documentation. Requires the desire to seek to identify learning and professional development opportunities. Requires extensive knowledge of the advantages and limitations of computer communication, and information retrieval systems as management information tools. Requires the ability to follow oral and/or written instructions and to carry out routine operations, once established, without further instructions. Requires the ability to organize facts and findings, analyze data logically and to present results with clarity and comprehension, orally and in written or graphic form. Requires willingness to travel and possession of a valid Illinois driver's license as required by individual positions within the class. Requires the ability to lift, carry, and push/pull 0 - 50lbs. Application Process: Please visit to apply by completing the online application; you may also upload a resume or other attachments as needed. Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code. Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago ) or Springfield ). Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability. Powered by JazzHR 62NReJ6Ub9
Job Description Job Title: Technical Business Analyst - Guidewire Location: Remote Duration: Long Term Duties & Responsibilities Collaborate with Business Relationship Management/Consultants (BRM/BRMC), Business Solutions Analysts (BSA)/Other business partners, Project Managers (PM), Developers and Quality Assurance (QA) and other IT partners as needed: • Work closely with BRM/BRMC and BSA to understand needs, collect business requirements, and translate them into technical requirements. • Coordinate with project managers to ensure project timelines and milestones are met. • Develops and maintains comprehensive Standard Operating Procedures (SOPs) to ensure consistency and efficiency in processes. • Identifies and coordinates interdependencies across multiple domains, ensuring seamless integration and alignment of efforts. • Leads and accelerates the delivery of projects and initiatives, driving them to successful completion within set timelines. • Cultivates and sustains strong, collaborative relationships with various domains and key contributing partners, such as the AI Council, Architecture Review Committee (ARC), and others, to foster a cohesive and supportive work environment. • Collaborate with Architects, Developers and others as needed to ensure technical solutions align with business objectives. • Technical acumen and the ability to perform system impact analysis across multiple applications and integrations • Experience working in Agile delivery environments • Strong technical requirements analysis and documentation skills • API and integration experience • Experience with policy administration platforms, particularly EIS and/or Guidewire • Ability to support the upcoming EIS-to-Guidewire coexistence landscape and associated cross platform analysis • Insurance domain experience will be helpful, but the most critical need is strong technical analysis capability and the ability to quickly understand complex system interactions. Skills Provide Subject Matter Expertise: • Serve as a go-to resource for business stakeholders, providing in-depth knowledge of the applications and platforms. • Review and provide feedback on documentation created by other analysts to ensure accuracy and completeness. • Regularly update BRM/BRMC, BSA and PM on the status of issues and risks. Ensure Accurate Translation and Traceability of Business Requirements into Technical Requirements: • Collaborate as needed with BSA and other business partners to capture all necessary business needs by leveraging Business Requirements Document (BRD) • Validate the technical requirements support the business requirements, delivering expected features and functionality Create, Maintain and Update Documentation: • Create and maintain comprehensive documentation, including technical requirements, design, user stories, and acceptance criteria • Collaborate with Architects and Solution Designers and own the creation of clear and concise technical specifications and documentation, to include items such as systems mapping, data flow mapping, database queries, table updates etc. • Ensure that all documentation is up-to-date and accessible to relevant stakeholders. Assist with Business Involvement in Testing and Training: • Assist with user acceptance testing (UAT) sessions. • Assist with development and delivery of systems related training materials and sessions to help users effectively utilize new or enhanced applications. Perform Data Analysis and Reporting: • Extract, analyze, and interpret data to support business decisions and project outcomes. • Contribute to reports and dashboards to track project progress and performance metrics.
10/07/2026
Full time
Job Description Job Title: Technical Business Analyst - Guidewire Location: Remote Duration: Long Term Duties & Responsibilities Collaborate with Business Relationship Management/Consultants (BRM/BRMC), Business Solutions Analysts (BSA)/Other business partners, Project Managers (PM), Developers and Quality Assurance (QA) and other IT partners as needed: • Work closely with BRM/BRMC and BSA to understand needs, collect business requirements, and translate them into technical requirements. • Coordinate with project managers to ensure project timelines and milestones are met. • Develops and maintains comprehensive Standard Operating Procedures (SOPs) to ensure consistency and efficiency in processes. • Identifies and coordinates interdependencies across multiple domains, ensuring seamless integration and alignment of efforts. • Leads and accelerates the delivery of projects and initiatives, driving them to successful completion within set timelines. • Cultivates and sustains strong, collaborative relationships with various domains and key contributing partners, such as the AI Council, Architecture Review Committee (ARC), and others, to foster a cohesive and supportive work environment. • Collaborate with Architects, Developers and others as needed to ensure technical solutions align with business objectives. • Technical acumen and the ability to perform system impact analysis across multiple applications and integrations • Experience working in Agile delivery environments • Strong technical requirements analysis and documentation skills • API and integration experience • Experience with policy administration platforms, particularly EIS and/or Guidewire • Ability to support the upcoming EIS-to-Guidewire coexistence landscape and associated cross platform analysis • Insurance domain experience will be helpful, but the most critical need is strong technical analysis capability and the ability to quickly understand complex system interactions. Skills Provide Subject Matter Expertise: • Serve as a go-to resource for business stakeholders, providing in-depth knowledge of the applications and platforms. • Review and provide feedback on documentation created by other analysts to ensure accuracy and completeness. • Regularly update BRM/BRMC, BSA and PM on the status of issues and risks. Ensure Accurate Translation and Traceability of Business Requirements into Technical Requirements: • Collaborate as needed with BSA and other business partners to capture all necessary business needs by leveraging Business Requirements Document (BRD) • Validate the technical requirements support the business requirements, delivering expected features and functionality Create, Maintain and Update Documentation: • Create and maintain comprehensive documentation, including technical requirements, design, user stories, and acceptance criteria • Collaborate with Architects and Solution Designers and own the creation of clear and concise technical specifications and documentation, to include items such as systems mapping, data flow mapping, database queries, table updates etc. • Ensure that all documentation is up-to-date and accessible to relevant stakeholders. Assist with Business Involvement in Testing and Training: • Assist with user acceptance testing (UAT) sessions. • Assist with development and delivery of systems related training materials and sessions to help users effectively utilize new or enhanced applications. Perform Data Analysis and Reporting: • Extract, analyze, and interpret data to support business decisions and project outcomes. • Contribute to reports and dashboards to track project progress and performance metrics.
City/State Norfolk, VA Work Shift First (Days) Overview: Sentara is hiring a Lead IT Analyst This position is fully remote. Work Location: Remote opportunities are available in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington (state), West Virginia, Wisconsin, Wyoming Overview Sentara is seeking a ServiceNow AI Specialist to support the implementation and optimization of ServiceNow AI solutions across the enterprise. This role will work closely with the ServiceNow team to develop, validate, organize, and maintain AI skills and content that power AI-driven support capabilities for internal IT customers. The ideal candidate has hands-on ServiceNow experience, strong analytical and communication skills, and the ability to work independently while influencing and guiding others. This position is instrumental in ensuring that automation and self-service from ServiceNow's platform is accurate, discoverable , and effective in supporting AI-enabled IT service delivery. This is an excellent opportunity for internal candidates, citizen developers, reporting specialists, or IT professionals looking to grow their careers within the ServiceNow platform and AI ecosystem. The Lead IT Analyst is responsible for the support, optimization, and enhancement of software applications, ensuring efficient system performance and integration with business and clinical operations. This role involves evaluating software releases, analyzing business needs, troubleshooting application issues, and recommending solutions to improve processes and reduce costs. The Lead IT Analyst plays a key role in workflow assessments, system testing, and project coordination, while also providing on-call application support and collaborating with cross-functional teams to align technology with organizational goals. This role is ideal for a seasoned IT professional who excels in application support, process optimization, and cross-functional collaboration while leading strategic technology initiatives within an organization. The Lead IT Analyst provides day-to-day support and maintenance for enterprise software applications by performing application builds, upgrades, and system enhancements to optimize performance, troubleshooting application-related issues, ensuring timely resolution and minimal disruption and evaluating software releases and updates to determine business and clinical impacts. The Lead IT Analyst is responsible for conducting workflow assessments to identify functional requirements for optimal application utilization; collaborating with business and clinical stakeholders to align technology solutions with operational needs; providing recommendations for process improvements and cost reduction strategies and supporting testing and quality assurance. The incumbent will also be responsible for incident, problem and change management relative to service requests and change control processes to ensure seamless application performance and coordinate project planning and implementation for software application releases. The Lead IT Analyst will serve as a subject matter expert (SME), provide guidance and training to lower-level analysts and support process improvement initiatives within the IT department. Key Responsibilities Support the implementation and adoption of ServiceNow AI solutions. Develop, organize, maintain, and validate knowledge content utilized by ServiceNow AI tools. Ensure information is accurate, searchable, and optimized for AI-driven experiences. Partner with ServiceNow administrators, developers, and business stakeholders to improve knowledge management processes. Analyze ServiceNow tickets and support trends to identify content gaps and improvement opportunities. Assist with testing and validating AI-generated responses and recommendations. Recommend enhancements that improve user experience, content quality, and operational efficiency. Mentor and guide teammates while helping drive project deliverables to completion. Work independently and collaboratively across IT teams to support enterprise initiatives. Education High School Diploma or GED (Required) Associate's or Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, Business Information Systems, or a related field (Preferred) Certification/Licensure Any active ServiceNow certification (CSA, CAD, CIS, or other ServiceNow certification) (Required) Experience Candidates must meet one of the following requirements: 3 years of ServiceNow experience including ticket management, platform utilization, administration support, reporting, workflow support, or related ServiceNow functions is strongly preferred. OR 5 years of general Information Technology experience with demonstrated hands-on experience using ServiceNow in a professional environment may be considered. Required Qualifications Experience using the ServiceNow platform. Any active ServiceNow certification (CSA, CAD, CIS, or other ServiceNow certification). Strong organizational and problem-solving skills. Strong written and verbal communication skills. Ability to manage multiple priorities and work effectively in a collaborative environment. Ability to lead initiatives and drive work to completion through influence and partnership. Preferred Qualifications Experience with ServiceNow AI capabilities or AI-enabled service management solutions. Healthcare industry experience within a hospital, health system, health plan, or related healthcare organization. Knowledge management experience. Experience as a citizen developer, reporting analyst, or business systems analyst utilizing ServiceNow. Experience supporting enterprise IT service management environments. Additionally, candidates must have: Experience working with ServiceNow tickets and workflows. Experience working independently with minimal supervision. Demonstrated ability to lead, mentor, guide, or influence team members and stakeholders. Why Join Sentara? Opportunity to join and grow within the ServiceNow team. Exposure to emerging AI technologies and enterprise-wide implementations. Ability to contribute to strategic initiatives impacting all Sentara employees. Career growth opportunity for internal candidates seeking to expand their technical expertise in ServiceNow and AI solutions. Talroo-IT We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $99,320.00 - $159,515.20 annually. Additional compensation may be available for this role, such as shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
10/02/2026
Full time
City/State Norfolk, VA Work Shift First (Days) Overview: Sentara is hiring a Lead IT Analyst This position is fully remote. Work Location: Remote opportunities are available in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington (state), West Virginia, Wisconsin, Wyoming Overview Sentara is seeking a ServiceNow AI Specialist to support the implementation and optimization of ServiceNow AI solutions across the enterprise. This role will work closely with the ServiceNow team to develop, validate, organize, and maintain AI skills and content that power AI-driven support capabilities for internal IT customers. The ideal candidate has hands-on ServiceNow experience, strong analytical and communication skills, and the ability to work independently while influencing and guiding others. This position is instrumental in ensuring that automation and self-service from ServiceNow's platform is accurate, discoverable , and effective in supporting AI-enabled IT service delivery. This is an excellent opportunity for internal candidates, citizen developers, reporting specialists, or IT professionals looking to grow their careers within the ServiceNow platform and AI ecosystem. The Lead IT Analyst is responsible for the support, optimization, and enhancement of software applications, ensuring efficient system performance and integration with business and clinical operations. This role involves evaluating software releases, analyzing business needs, troubleshooting application issues, and recommending solutions to improve processes and reduce costs. The Lead IT Analyst plays a key role in workflow assessments, system testing, and project coordination, while also providing on-call application support and collaborating with cross-functional teams to align technology with organizational goals. This role is ideal for a seasoned IT professional who excels in application support, process optimization, and cross-functional collaboration while leading strategic technology initiatives within an organization. The Lead IT Analyst provides day-to-day support and maintenance for enterprise software applications by performing application builds, upgrades, and system enhancements to optimize performance, troubleshooting application-related issues, ensuring timely resolution and minimal disruption and evaluating software releases and updates to determine business and clinical impacts. The Lead IT Analyst is responsible for conducting workflow assessments to identify functional requirements for optimal application utilization; collaborating with business and clinical stakeholders to align technology solutions with operational needs; providing recommendations for process improvements and cost reduction strategies and supporting testing and quality assurance. The incumbent will also be responsible for incident, problem and change management relative to service requests and change control processes to ensure seamless application performance and coordinate project planning and implementation for software application releases. The Lead IT Analyst will serve as a subject matter expert (SME), provide guidance and training to lower-level analysts and support process improvement initiatives within the IT department. Key Responsibilities Support the implementation and adoption of ServiceNow AI solutions. Develop, organize, maintain, and validate knowledge content utilized by ServiceNow AI tools. Ensure information is accurate, searchable, and optimized for AI-driven experiences. Partner with ServiceNow administrators, developers, and business stakeholders to improve knowledge management processes. Analyze ServiceNow tickets and support trends to identify content gaps and improvement opportunities. Assist with testing and validating AI-generated responses and recommendations. Recommend enhancements that improve user experience, content quality, and operational efficiency. Mentor and guide teammates while helping drive project deliverables to completion. Work independently and collaboratively across IT teams to support enterprise initiatives. Education High School Diploma or GED (Required) Associate's or Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, Business Information Systems, or a related field (Preferred) Certification/Licensure Any active ServiceNow certification (CSA, CAD, CIS, or other ServiceNow certification) (Required) Experience Candidates must meet one of the following requirements: 3 years of ServiceNow experience including ticket management, platform utilization, administration support, reporting, workflow support, or related ServiceNow functions is strongly preferred. OR 5 years of general Information Technology experience with demonstrated hands-on experience using ServiceNow in a professional environment may be considered. Required Qualifications Experience using the ServiceNow platform. Any active ServiceNow certification (CSA, CAD, CIS, or other ServiceNow certification). Strong organizational and problem-solving skills. Strong written and verbal communication skills. Ability to manage multiple priorities and work effectively in a collaborative environment. Ability to lead initiatives and drive work to completion through influence and partnership. Preferred Qualifications Experience with ServiceNow AI capabilities or AI-enabled service management solutions. Healthcare industry experience within a hospital, health system, health plan, or related healthcare organization. Knowledge management experience. Experience as a citizen developer, reporting analyst, or business systems analyst utilizing ServiceNow. Experience supporting enterprise IT service management environments. Additionally, candidates must have: Experience working with ServiceNow tickets and workflows. Experience working independently with minimal supervision. Demonstrated ability to lead, mentor, guide, or influence team members and stakeholders. Why Join Sentara? Opportunity to join and grow within the ServiceNow team. Exposure to emerging AI technologies and enterprise-wide implementations. Ability to contribute to strategic initiatives impacting all Sentara employees. Career growth opportunity for internal candidates seeking to expand their technical expertise in ServiceNow and AI solutions. Talroo-IT We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $99,320.00 - $159,515.20 annually. Additional compensation may be available for this role, such as shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Job Description Job Description This is a remote position. Position Overview We are seeking an experienced ServiceNow Automated Test Engineer to support the VA ESOM ServiceNow Operations and Maintenance program. This role owns automated test coverage using ServiceNow Automated Test Framework (ATF) to validate releases, upgrades, new features, and configuration changes before production. The ideal candidate brings strong hands-on ServiceNow and ATF expertise and can independently design, execute, troubleshoot, and improve automated regression testing while collaborating with developers, business analysts, and release management teams in an Agile sprint and release environment. Key Responsibilities Design, build, maintain, and execute automated test suites and reusable test steps using ServiceNow Automated Test Framework (ATF). Develop ATF coverage for new features, configuration changes, enhancements, and platform upgrades. Execute automated regression testing before production releases and semi-annual ServiceNow platform upgrades. Integrate ATF testing into release management, CI/CD, and DevOps workflows. Analyze automated test failures, troubleshoot issues, and work with developers to identify root causes and corrective actions. Maintain test data, test environments, configuration baselines, and other dependencies required for reliable automated testing. Translate user stories, business requirements, and acceptance criteria into automated ATF test scenarios. Collaborate with developers, business analysts, release managers, and other stakeholders throughout the sprint lifecycle. Track and report automated test coverage, pass/fail trends, defects, and release-readiness metrics. Perform supplemental manual testing when automation is not technically feasible or cost-effective. Requirements Required Qualifications Bachelor's degree. 8+ years of ServiceNow testing, software quality assurance, or related experience. Significant hands-on experience designing, building, maintaining, and executing ServiceNow ATF test suites. Ability to independently own automated ServiceNow testing with minimal supervision. Experience creating logical and functional automated test scripts across multiple ServiceNow modules and use cases. Strong understanding of testing methodologies, automation strategies, risks, and appropriate testing approaches across different functional environments. Working knowledge of ServiceNow platform architecture and core modules such as ITSM, ITOM, CSM, or similar modules. Experience troubleshooting failed automated tests and isolating application, configuration, environment, or test-script issues. Experience using defect tracking and test management tools. Strong analytical, troubleshooting, documentation, and communication skills. U.S. Citizenship required. Ability to obtain and maintain a Public Trust clearance. Preferred Qualifications ServiceNow CSA preferred, with experience in Test Management 2.0, JavaScript, REST/SOAP APIs, ATF, CI/CD, and DevOps testing workflows. Experience testing ServiceNow in federal environments, preferably supporting the Department of Veterans Affairs or other large-scale federal programs. Benefits Core Benefits: Paid Time Off PTO):TEN (10) Paid days off & FIVE (5) Floating days off. Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage. Payroll: Paid Bi-Monthly. 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility - 21 years of age or older, after 3 months of employment Individual or company-wide performance and recognition awards (Quarterly) Health Benefits: UNITED HEALTHCARE PPO, extensive national coverage. INCLUDES: Medical/Dental/Vision/HSA. Eligible on the first of the month, immediately after the start date. Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment. Quality of Life Benefits: Training & Career Development Reimbursement of Tuition and training needed to support career development. $150 monthly reimbursement contribution paid monthly towards parking expenses. Receipts must be submitted by the close of business on the 25th of each month. Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month. Special Benefits: Performance bonus - Project-based Yearly bonus - Company based
10/02/2026
Full time
Job Description Job Description This is a remote position. Position Overview We are seeking an experienced ServiceNow Automated Test Engineer to support the VA ESOM ServiceNow Operations and Maintenance program. This role owns automated test coverage using ServiceNow Automated Test Framework (ATF) to validate releases, upgrades, new features, and configuration changes before production. The ideal candidate brings strong hands-on ServiceNow and ATF expertise and can independently design, execute, troubleshoot, and improve automated regression testing while collaborating with developers, business analysts, and release management teams in an Agile sprint and release environment. Key Responsibilities Design, build, maintain, and execute automated test suites and reusable test steps using ServiceNow Automated Test Framework (ATF). Develop ATF coverage for new features, configuration changes, enhancements, and platform upgrades. Execute automated regression testing before production releases and semi-annual ServiceNow platform upgrades. Integrate ATF testing into release management, CI/CD, and DevOps workflows. Analyze automated test failures, troubleshoot issues, and work with developers to identify root causes and corrective actions. Maintain test data, test environments, configuration baselines, and other dependencies required for reliable automated testing. Translate user stories, business requirements, and acceptance criteria into automated ATF test scenarios. Collaborate with developers, business analysts, release managers, and other stakeholders throughout the sprint lifecycle. Track and report automated test coverage, pass/fail trends, defects, and release-readiness metrics. Perform supplemental manual testing when automation is not technically feasible or cost-effective. Requirements Required Qualifications Bachelor's degree. 8+ years of ServiceNow testing, software quality assurance, or related experience. Significant hands-on experience designing, building, maintaining, and executing ServiceNow ATF test suites. Ability to independently own automated ServiceNow testing with minimal supervision. Experience creating logical and functional automated test scripts across multiple ServiceNow modules and use cases. Strong understanding of testing methodologies, automation strategies, risks, and appropriate testing approaches across different functional environments. Working knowledge of ServiceNow platform architecture and core modules such as ITSM, ITOM, CSM, or similar modules. Experience troubleshooting failed automated tests and isolating application, configuration, environment, or test-script issues. Experience using defect tracking and test management tools. Strong analytical, troubleshooting, documentation, and communication skills. U.S. Citizenship required. Ability to obtain and maintain a Public Trust clearance. Preferred Qualifications ServiceNow CSA preferred, with experience in Test Management 2.0, JavaScript, REST/SOAP APIs, ATF, CI/CD, and DevOps testing workflows. Experience testing ServiceNow in federal environments, preferably supporting the Department of Veterans Affairs or other large-scale federal programs. Benefits Core Benefits: Paid Time Off PTO):TEN (10) Paid days off & FIVE (5) Floating days off. Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage. Payroll: Paid Bi-Monthly. 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility - 21 years of age or older, after 3 months of employment Individual or company-wide performance and recognition awards (Quarterly) Health Benefits: UNITED HEALTHCARE PPO, extensive national coverage. INCLUDES: Medical/Dental/Vision/HSA. Eligible on the first of the month, immediately after the start date. Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment. Quality of Life Benefits: Training & Career Development Reimbursement of Tuition and training needed to support career development. $150 monthly reimbursement contribution paid monthly towards parking expenses. Receipts must be submitted by the close of business on the 25th of each month. Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month. Special Benefits: Performance bonus - Project-based Yearly bonus - Company based
Job Description Job Description Job Summary Newberry Group seeks a Jr. Security Control Assessor to support its Government Client. This role requires 85% travel to various government locations both domestically and internationally. Location Hybrid position - approx. 25% remote support with up to 75% CONUS and OCONUS travel. Clearance Active Secret Clearance (will sponsor). DoD Top Secret/SCI Clearance required or Interim Top Secret preferred. Certifications DoD 8570 IAT II (active or will obtain within 90 days of hire) Contingencies If an opening is not currently available, candidates applying to this role will be placed in our pipeline for future openings within this contract's program. Compensation $50,000 - $60,000 Primary Responsibilities: Conduct cybersecurity assessments, audits, and inspections for DoD organizations and partners handling DoD information or connecting to the DoDIN. Evaluate systems and Defensive Cyberspace Operations using cyber threat emulation and performance-based testing. Adhere to policies and processes for each assessment type. Support assessment development and execution to ensure security expertise is properly applied. Coordinate logistics, test plans, and scope with the SCA Team Lead. Perform vulnerability assessments, capture results using STIG Viewer or designated tools, and document findings in eMASS. Analyze security gaps and provide mitigation recommendations. Validate cybersecurity controls, TTPs, STIGs, RMF controls, and compliance with DoD policies and guidelines. Provide risk analysis and assessment results for authorization recommendations. Participate in daily assessment reviews, in-briefs, and out-briefs, sharing findings with the SCA-R. For each RMF Review, the assessors shall perform the following: The candidate will be required to review applicable controls to determine compliance status and enter all test results into the designated repository (Enterprise Mission Assurance Support Service (eMASS) Providing key assessment results to the team lead to include the number of controls reviewed and risk/residual information for inclusion in the authorization recommendation. The candidate will be required to be certified via the ACP IAW the ACP CONOPS before conducting any assessments. The candidate must be certified in a minimum of two (2) technologies and RMF Control Validation before conducting any assessments. Training through the DISA program will be provided after hire and consist of at least 3 months. The contractor shall maintain active accounts to the tools and systems required to perform risk assessments. The candidate will be required to participate in the in-brief and out-brief of each assessment. Qualifications: Bachelor's degree in a related area of study (i.e. Security, Information Technology). 0-1 year of experience required. Willing to train on both technologies and RMF. Active DoD Top Secret clearance with SCI eligibility is preferred but can begin with a secret clearance. IAT Level II certification active or will obtain within 90 days of hire. CompTIA Cybersecurity Analyst (CySA+) CompTIA Security. EC-Council Certified Network Defense (CND) v3. Red Hat Certified System Administrator (RHCSA) CCNA Security. Global Industrial Cyber Security Professional (GICSP) GIAC Security Essentials (GSEC) Systems Security Certified Practitioner (SSCP) Familiarity with STIGs (Security Technical Implementation Guides), Security Requirement Guides (SRGs), Plan of Action and Milestones (POA&Ms) and cybersecurity best practices desired. Understanding of the RMF process, NIST SP 800- 37, NIST SP 800-53, CNSSI 1253 desired Familiarity with relevant tools such as eMASS, STIG Viewer, Nessus, ACAS, SCAP, or HBSS desired Strong written and verbal communication skills for reporting assessment findings. Who We Are Today's leading government agencies are putting their trust in Newberry Group, and for good reason. Newberry brings strength to our clients, from the inside out, through: • client intimacy and superior quality, • presence and accountability in our relationships, and • Public sector best practices. Newberry Group is a professional services firm, providing information security compliance, governance, program/project management, and mission-critical project-based consulting to public sector clients nationwide. The strength of our company is a direct reflection of our highly skilled and talented workforce. Benefits and Perks In addition to competitive wages, Newberry Group offers an outstanding benefit package. This includes medical coverage with three plan options, dental and vision coverage, personal time off, paid holidays, paid parental leave, telecommuting if available, retirement savings accounts (Pre-Tax and Roth), flexible and dependent care savings accounts, life insurance, long and short-term disability coverage, tuition and training reimbursement, employee assistance program, and more. The Newberry Group, Inc. is an Equal Opportunity Employer - EEO/AA/Disability/Veterans. Powered by JazzHR 5whc8Lvtfu
09/26/2026
Full time
Job Description Job Description Job Summary Newberry Group seeks a Jr. Security Control Assessor to support its Government Client. This role requires 85% travel to various government locations both domestically and internationally. Location Hybrid position - approx. 25% remote support with up to 75% CONUS and OCONUS travel. Clearance Active Secret Clearance (will sponsor). DoD Top Secret/SCI Clearance required or Interim Top Secret preferred. Certifications DoD 8570 IAT II (active or will obtain within 90 days of hire) Contingencies If an opening is not currently available, candidates applying to this role will be placed in our pipeline for future openings within this contract's program. Compensation $50,000 - $60,000 Primary Responsibilities: Conduct cybersecurity assessments, audits, and inspections for DoD organizations and partners handling DoD information or connecting to the DoDIN. Evaluate systems and Defensive Cyberspace Operations using cyber threat emulation and performance-based testing. Adhere to policies and processes for each assessment type. Support assessment development and execution to ensure security expertise is properly applied. Coordinate logistics, test plans, and scope with the SCA Team Lead. Perform vulnerability assessments, capture results using STIG Viewer or designated tools, and document findings in eMASS. Analyze security gaps and provide mitigation recommendations. Validate cybersecurity controls, TTPs, STIGs, RMF controls, and compliance with DoD policies and guidelines. Provide risk analysis and assessment results for authorization recommendations. Participate in daily assessment reviews, in-briefs, and out-briefs, sharing findings with the SCA-R. For each RMF Review, the assessors shall perform the following: The candidate will be required to review applicable controls to determine compliance status and enter all test results into the designated repository (Enterprise Mission Assurance Support Service (eMASS) Providing key assessment results to the team lead to include the number of controls reviewed and risk/residual information for inclusion in the authorization recommendation. The candidate will be required to be certified via the ACP IAW the ACP CONOPS before conducting any assessments. The candidate must be certified in a minimum of two (2) technologies and RMF Control Validation before conducting any assessments. Training through the DISA program will be provided after hire and consist of at least 3 months. The contractor shall maintain active accounts to the tools and systems required to perform risk assessments. The candidate will be required to participate in the in-brief and out-brief of each assessment. Qualifications: Bachelor's degree in a related area of study (i.e. Security, Information Technology). 0-1 year of experience required. Willing to train on both technologies and RMF. Active DoD Top Secret clearance with SCI eligibility is preferred but can begin with a secret clearance. IAT Level II certification active or will obtain within 90 days of hire. CompTIA Cybersecurity Analyst (CySA+) CompTIA Security. EC-Council Certified Network Defense (CND) v3. Red Hat Certified System Administrator (RHCSA) CCNA Security. Global Industrial Cyber Security Professional (GICSP) GIAC Security Essentials (GSEC) Systems Security Certified Practitioner (SSCP) Familiarity with STIGs (Security Technical Implementation Guides), Security Requirement Guides (SRGs), Plan of Action and Milestones (POA&Ms) and cybersecurity best practices desired. Understanding of the RMF process, NIST SP 800- 37, NIST SP 800-53, CNSSI 1253 desired Familiarity with relevant tools such as eMASS, STIG Viewer, Nessus, ACAS, SCAP, or HBSS desired Strong written and verbal communication skills for reporting assessment findings. Who We Are Today's leading government agencies are putting their trust in Newberry Group, and for good reason. Newberry brings strength to our clients, from the inside out, through: • client intimacy and superior quality, • presence and accountability in our relationships, and • Public sector best practices. Newberry Group is a professional services firm, providing information security compliance, governance, program/project management, and mission-critical project-based consulting to public sector clients nationwide. The strength of our company is a direct reflection of our highly skilled and talented workforce. Benefits and Perks In addition to competitive wages, Newberry Group offers an outstanding benefit package. This includes medical coverage with three plan options, dental and vision coverage, personal time off, paid holidays, paid parental leave, telecommuting if available, retirement savings accounts (Pre-Tax and Roth), flexible and dependent care savings accounts, life insurance, long and short-term disability coverage, tuition and training reimbursement, employee assistance program, and more. The Newberry Group, Inc. is an Equal Opportunity Employer - EEO/AA/Disability/Veterans. Powered by JazzHR 5whc8Lvtfu