RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Polygraph TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman's Space Sector is seeking a Principal Operations Systems Engineer - Level 3 to join our team in Aurora, CO. This position is 100% onsite and cannot accommodate telecommute work. Please be aware that this position will be contingent upon capturing program award(s), obtaining and maintaining customer funding, and holding final clearances (if applicable) prior to start date. This role will support the operations of a 24x7 critical system located at a field site located in Aurora, CO. This position will include a comprehensive, 20-week training course intended to provide "street to seat" knowledge of a complex operational system of systems. At the completion of this training, the employee will perform a set of 12-hour crew shifts and complete and on-the-job (OJT) checklist to become a certified Senior System Controller (SSC). In this job, you will: Development of products and CONOPs for the 24x7 operation of a mission critical system Troubleshooting of real-world operations issues Trending of operational data and simulation of products and CONOPs prior to transition to operations Returning systems to an operational state, ensuring the health and safety of the systems while maximizing mission availability Review or development of standard operating procedures that are executed real time on the operational system for standard events and anomaly recoveries Developing scripts and products to automate the operations of complex systems Develop suites of operational products for newly delivered systems Ability and willingness to work rotating 12-hour shifts which will be scheduled 5:30am to 5:30pm and 5:30pm to 5:30am 4 days on, 4 days off including weekends and holidays rotating days and nights. Other duties as assigned This position is contingent upon the candidate obtaining final clearances and program access(es) within a reasonable period of time as determined by the company. This position is contingent upon capturing program award(s), obtaining and maintaining customer funding, and holding final clearances (if applicable) prior to start date Basic Qualifications: Approved STEM Bachelor's degree with 5 years of professional experience - OR - Approved STEM Master's degree with 3 years of professional experience - OR - Approved STEM PhD with 1 year of professional experience. Requires an active Top-Secret/Sensitive Compartmented Information (SCI) clearance at time of application. Counterintelligence (CI) Polygraph required prior to start. Ability and willingness to work rotating 12-hour shifts which will be scheduled 5:30am to 5:30pm and 5:30pm to 5:30am 4 days on, 4 days off including weekends and holidays rotating days and nights. Proven leadership experience on a project and/or team. Experience in Linux Preferred Qualifications: Ability to work as an effective member of a badgeless team, be self-motivated, and work under general direction while independently determining and developing approaches to solutions Curious about all the exciting developments with the Northrop Grumman Space Sector? Click the link below: Working at Northrop Grumman is more than just a paycheck. We offer a comprehensive Total Rewards and benefits package designed to help you thrive at work and in life. For more information on our Total Rewards package, please visit our Total Rewards site. Northrop Grumman Total Rewards Primary Level Salary Range: $114,000.00 - $171,000.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
11/06/2026
Full time
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Polygraph TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman's Space Sector is seeking a Principal Operations Systems Engineer - Level 3 to join our team in Aurora, CO. This position is 100% onsite and cannot accommodate telecommute work. Please be aware that this position will be contingent upon capturing program award(s), obtaining and maintaining customer funding, and holding final clearances (if applicable) prior to start date. This role will support the operations of a 24x7 critical system located at a field site located in Aurora, CO. This position will include a comprehensive, 20-week training course intended to provide "street to seat" knowledge of a complex operational system of systems. At the completion of this training, the employee will perform a set of 12-hour crew shifts and complete and on-the-job (OJT) checklist to become a certified Senior System Controller (SSC). In this job, you will: Development of products and CONOPs for the 24x7 operation of a mission critical system Troubleshooting of real-world operations issues Trending of operational data and simulation of products and CONOPs prior to transition to operations Returning systems to an operational state, ensuring the health and safety of the systems while maximizing mission availability Review or development of standard operating procedures that are executed real time on the operational system for standard events and anomaly recoveries Developing scripts and products to automate the operations of complex systems Develop suites of operational products for newly delivered systems Ability and willingness to work rotating 12-hour shifts which will be scheduled 5:30am to 5:30pm and 5:30pm to 5:30am 4 days on, 4 days off including weekends and holidays rotating days and nights. Other duties as assigned This position is contingent upon the candidate obtaining final clearances and program access(es) within a reasonable period of time as determined by the company. This position is contingent upon capturing program award(s), obtaining and maintaining customer funding, and holding final clearances (if applicable) prior to start date Basic Qualifications: Approved STEM Bachelor's degree with 5 years of professional experience - OR - Approved STEM Master's degree with 3 years of professional experience - OR - Approved STEM PhD with 1 year of professional experience. Requires an active Top-Secret/Sensitive Compartmented Information (SCI) clearance at time of application. Counterintelligence (CI) Polygraph required prior to start. Ability and willingness to work rotating 12-hour shifts which will be scheduled 5:30am to 5:30pm and 5:30pm to 5:30am 4 days on, 4 days off including weekends and holidays rotating days and nights. Proven leadership experience on a project and/or team. Experience in Linux Preferred Qualifications: Ability to work as an effective member of a badgeless team, be self-motivated, and work under general direction while independently determining and developing approaches to solutions Curious about all the exciting developments with the Northrop Grumman Space Sector? Click the link below: Working at Northrop Grumman is more than just a paycheck. We offer a comprehensive Total Rewards and benefits package designed to help you thrive at work and in life. For more information on our Total Rewards package, please visit our Total Rewards site. Northrop Grumman Total Rewards Primary Level Salary Range: $114,000.00 - $171,000.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
Job Description Job Description The Bowen Group, a GTSC company, seeks an accomplished Chief Engineer to serve as the program's senior technical authority for enterprise IT and communications capabilities across secure facilities. Location: Washington, DC metro area, with travel to program locations. Security Clearance : Current Top Secret with SCI-eligibility and Special Access Programs (SAP) eligibility. Travel: 25-50% travel to support activities across multiple program locations. Certifications : None required. Salary Range : $190,000-205,000 Mission The Chief Engineer will establish the engineering vision, maintain the integrated technical baseline, and align systems, network, infrastructure, cybersecurity, cloud, applications, data, and operations around a coherent solution. This execution-oriented leadership role supports a fast-paced, milestone-driven prototype with near-term commitments. Success requires broad technical credibility, disciplined governance, executive communication, and balanced judgment across mission, security, resilience, cost, schedule, and lifecycle risk. Qualifications Required: 12+ years of progressive experience designing, integrating, modernizing, or sustaining complex enterprise IT, including classified environments. Bachelor's degree in Systems Engineering, Computer Science, Information Technology, Engineering, or a related field. Experience leading multidisciplinary engineering organizations or major initiatives across dispersed locations. Broad technical knowledge across enterprise architecture, systems, networking, infrastructure, cybersecurity, cloud, applications, and operations. Experience leading architecture reviews, trade studies, risk assessments, integration, and major engineering decisions. Experience engineering capabilities for SCIF or other accredited classified environments, including multi-enclave systems and security boundaries. Working knowledge of the Risk Management Framework (NIST SP 800-37 / 800-53) and experience advising senior leaders. Active Top Secret Clearance (SCI eligibility) required. Excellent communication skills both verbally and in writing. Ability to develop papers, reports, and briefings targeted to senior decision makers. Nice to Have: Advanced degree or relevant senior-level systems engineering, architecture, program management, or cybersecurity certification. Experience integrating cross-domain solutions (CDS) into enterprise architectures. Experience supporting Special Access Program (SAP) facilities, systems, or environments. Experience designing or standing up network or security operations centers (NOC/SOC), including 24x7 coverage models. Primary duties include: Establish the program's technical vision, engineering strategy, priorities, architecture, standards, and modernization roadmap. Serve as the principal technical advisor to the Program Manager, government sponsors, executive leadership, and engineering teams. Own the integrated technical baseline across systems, network, infrastructure, cybersecurity, cloud, applications, data, facilities, and operations. Lead architecture reviews, design reviews, readiness reviews, technical interchange meetings, and engineering working groups. Manage technical risks, architecture gaps, interface challenges, conflicting requirements, technical debt, and lifecycle concerns. Direct trade studies addressing assumptions, alternatives, cost, schedule, security, risk, and operational consequences. Ensure mission requirements remain traceable through architecture, implementation, integration, verification, validation, transition, acceptance, and operations. Resolve cross-domain conflicts and communicate major decisions, risks, dependencies, and recommendations to stakeholders. Establish an integrated automation strategy spanning engineering, cybersecurity, testing, monitoring, compliance, and operations. FOUNDATIONAL SKILLS Enterprise architecture and multidisciplinary systems engineering. Requirements, interfaces, integration, verification, validation, and lifecycle management. Networking, infrastructure, cloud, cybersecurity, applications, identity, data, and operations. Technical governance, configuration management, change control, and decision management. Reliability, availability, resilience, scalability, maintainability, and operational supportability. Security architecture, zero-trust principles, risk management, and defense in depth. Automation, observability, infrastructure as code, configuration management, and modern engineering practices. Technical risk analysis, trade studies, investment prioritization, and lifecycle cost. Executive communication, negotiation, conflict resolution, mentoring, and multidisciplinary technical leadership. Current Top Secret clearance with SCI-eligibility and SAP-eligibility are required for this position . Only applicants with a current security clearance will be considered. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Special Access Program (SAP) Eligibility: Candidates must successfully complete security screening related to foreign contacts, foreign interests, foreign travel, personal conduct, and financial responsibility as part of the SAP access determination process. Benefits We offer a comprehensive benefits package for Full-time Employees to include the following: Health, dental, vision insurance. Generous paid vacation and holiday leave. Flexible Spending Account (medical and dependent). 401(k) with employer match. Life insurance. Short-term and long-term disability. Tuition assistance and professional development opportunities. The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant. The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting an accommodation will be discarded. The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. BG LANDOVERY
11/06/2026
Full time
Job Description Job Description The Bowen Group, a GTSC company, seeks an accomplished Chief Engineer to serve as the program's senior technical authority for enterprise IT and communications capabilities across secure facilities. Location: Washington, DC metro area, with travel to program locations. Security Clearance : Current Top Secret with SCI-eligibility and Special Access Programs (SAP) eligibility. Travel: 25-50% travel to support activities across multiple program locations. Certifications : None required. Salary Range : $190,000-205,000 Mission The Chief Engineer will establish the engineering vision, maintain the integrated technical baseline, and align systems, network, infrastructure, cybersecurity, cloud, applications, data, and operations around a coherent solution. This execution-oriented leadership role supports a fast-paced, milestone-driven prototype with near-term commitments. Success requires broad technical credibility, disciplined governance, executive communication, and balanced judgment across mission, security, resilience, cost, schedule, and lifecycle risk. Qualifications Required: 12+ years of progressive experience designing, integrating, modernizing, or sustaining complex enterprise IT, including classified environments. Bachelor's degree in Systems Engineering, Computer Science, Information Technology, Engineering, or a related field. Experience leading multidisciplinary engineering organizations or major initiatives across dispersed locations. Broad technical knowledge across enterprise architecture, systems, networking, infrastructure, cybersecurity, cloud, applications, and operations. Experience leading architecture reviews, trade studies, risk assessments, integration, and major engineering decisions. Experience engineering capabilities for SCIF or other accredited classified environments, including multi-enclave systems and security boundaries. Working knowledge of the Risk Management Framework (NIST SP 800-37 / 800-53) and experience advising senior leaders. Active Top Secret Clearance (SCI eligibility) required. Excellent communication skills both verbally and in writing. Ability to develop papers, reports, and briefings targeted to senior decision makers. Nice to Have: Advanced degree or relevant senior-level systems engineering, architecture, program management, or cybersecurity certification. Experience integrating cross-domain solutions (CDS) into enterprise architectures. Experience supporting Special Access Program (SAP) facilities, systems, or environments. Experience designing or standing up network or security operations centers (NOC/SOC), including 24x7 coverage models. Primary duties include: Establish the program's technical vision, engineering strategy, priorities, architecture, standards, and modernization roadmap. Serve as the principal technical advisor to the Program Manager, government sponsors, executive leadership, and engineering teams. Own the integrated technical baseline across systems, network, infrastructure, cybersecurity, cloud, applications, data, facilities, and operations. Lead architecture reviews, design reviews, readiness reviews, technical interchange meetings, and engineering working groups. Manage technical risks, architecture gaps, interface challenges, conflicting requirements, technical debt, and lifecycle concerns. Direct trade studies addressing assumptions, alternatives, cost, schedule, security, risk, and operational consequences. Ensure mission requirements remain traceable through architecture, implementation, integration, verification, validation, transition, acceptance, and operations. Resolve cross-domain conflicts and communicate major decisions, risks, dependencies, and recommendations to stakeholders. Establish an integrated automation strategy spanning engineering, cybersecurity, testing, monitoring, compliance, and operations. FOUNDATIONAL SKILLS Enterprise architecture and multidisciplinary systems engineering. Requirements, interfaces, integration, verification, validation, and lifecycle management. Networking, infrastructure, cloud, cybersecurity, applications, identity, data, and operations. Technical governance, configuration management, change control, and decision management. Reliability, availability, resilience, scalability, maintainability, and operational supportability. Security architecture, zero-trust principles, risk management, and defense in depth. Automation, observability, infrastructure as code, configuration management, and modern engineering practices. Technical risk analysis, trade studies, investment prioritization, and lifecycle cost. Executive communication, negotiation, conflict resolution, mentoring, and multidisciplinary technical leadership. Current Top Secret clearance with SCI-eligibility and SAP-eligibility are required for this position . Only applicants with a current security clearance will be considered. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Special Access Program (SAP) Eligibility: Candidates must successfully complete security screening related to foreign contacts, foreign interests, foreign travel, personal conduct, and financial responsibility as part of the SAP access determination process. Benefits We offer a comprehensive benefits package for Full-time Employees to include the following: Health, dental, vision insurance. Generous paid vacation and holiday leave. Flexible Spending Account (medical and dependent). 401(k) with employer match. Life insurance. Short-term and long-term disability. Tuition assistance and professional development opportunities. The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant. The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting an accommodation will be discarded. The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. BG LANDOVERY
Job Description Job Description EDC North American Hardware Break/Fix Operations Manager Somerset, NJ 12 months Basic Function The EDC North American Hardware Break/Fix Operations Manager is responsible for leading the delivery of business-as-usual data center hardware operations across the Americas, including enterprise, colocation, exchange, WAN, and cloud environments. This senior leadership role requires a proven ability to drive operational performance, build and develop high-performing teams, foster a strong culture of accountability, and align service delivery with business priorities and technology objectives. The position is accountable for the overall operation, maintenance, governance, and service quality of critical Hardware Break/Fix, IMAC, and Smart Hands services supporting IT operations across the Americas data center footprint. Responsibilities include team and talent management, critical event response, incident and problem management, change management, risk mitigation, cost and contract oversight, and ownership of key stakeholder relationships with internal clients and Brokerage Data Center Operations. The role requires the ability to provide or coordinate 24x7 escalation support, including participation in an on-call model and occasional scheduled weekend coverage as business needs require. Principal Responsibilities and Duties Provide senior operational leadership and single-point accountability for the integrated, hands-on management of IT hardware services across Brokerage's Americas data center portfolio. Own and oversee hardware-related changes, significant events, incidents, and problems from initiation through closure, including post-incident reviews, root cause analysis, corrective actions, and management follow-up. Develop, maintain, and continuously improve standard operating procedures, emergency response procedures, preventive maintenance programs, and technical documentation. Maintain a deep understanding of data center design intent, operating models, contingency plans, and service dependencies to support effective resiliency planning and operational response. Provide disciplined oversight of financial management, cost control, regulatory and code compliance, personnel management, staff development, health and safety, statutory obligations, environmental controls, and energy management. Deliver regular management reporting that demonstrates operational performance, service quality, and adherence to internal OLAs, SLAs, KPIs, and governance expectations. Communicate operating principles, technical direction, objectives, and performance expectations clearly to Brokerage stakeholders, vendor partners, and critical facilities management teams. Manage communications during incidents, ensuring timely, accurate, and authoritative updates to senior management; review incident reports, identify trends, document lessons learned, and recommend corrective actions. Oversee internal and external technical, statutory, and regulatory compliance audits, ensuring ownership, timely closure of follow-up items, and completion of corrective action plans. Coordinate with vendor partners and internal teams to resolve incidents during emergency situations, including on-site dispatch when required to investigate, assess, and support resolution of critical issues. Develop, obtain approval for, and execute environmental management and reporting plans that support carbon footprint management, sustainability, and responsible data center operations. Minimum Requirements Knowledge, skills, and abilities required to qualify for the position. Degree-level education with a relevant professional qualification preferred, or demonstrable equivalent experience in a comparable critical operations environment. Strong understanding of managed service contracts, service scope definition, vendor performance management, and technical RFP leadership for new services, rebids, and expanded scope. Experience managing a sizeable P&L and operating within disciplined operating and capital budget controls, with strong commercial awareness, business acumen, and financial accountability. Proven track record in the development and execution of strategic plans and initiatives. Strong understanding of critical support environments, such as data centers, hospitals, power plants, military facilities, financial services facilities, or other mission-critical operational settings. Excellent communication, negotiation, influencing, and analytical skills, with a demonstrated track record of leading, developing, and managing teams across regions, locations, and time zones. Strong networking skills, current industry knowledge, and the ability to build and maintain effective professional relationships. Ability to produce high-quality reports and presentations and deliver effective, persuasive communications to senior stakeholders. Demonstrated ability to solve complex problems, assess multiple resolution paths, and deliver effective outcomes in high-pressure, time-sensitive situations. Previous vendor negotiation and management experience for data center and/or construction contracts. Ability to write and review accurate and complete support procedures, system documentation, and issue tracking entries. Sound judgment and strong decision-making capability under pressure, with the ability to prioritize effectively and communicate clearly across a complex, fast-paced stakeholder environment. Customer-focused service delivery mindset, with a commitment to meeting the needs of internal stakeholders, business partners, and technology clients. Key Relationships The role requires close collaboration with representatives from Critical Infrastructure, SETI, Corporate Services and Security, Reengineering and Expense Management, MS Real Estate, MS IT Groups, and external vendors. The individual must be able to develop and maintain effective working relationships across regions and time zones. Level: Reporting to: AMER Head of Hardware Break/Fix The Group Enterprise Data Centre (EDC) is a global organization within the Firm's Technology Division, accountable for the strategy, provisioning, operation, and lifecycle management of the Firm's data centre portfolio. EDC oversees the end-to-end delivery of data centre services, from initial requirements and construction through day-to-day operations, technology placement, rack-and-stack execution, and physical asset lifecycle management. EDC supports the Firm's business and technology objectives by delivering resilient, scalable, and efficient data centre services through a global team of approximately 300 professionals. The organization manages a portfolio of approximately 400,000 square feet of data centre space, more than 32 megawatts of critical power, and an annual operating budget exceeding million. Through a focus on operational excellence, engineering standards, risk management, capacity planning, application migration support, tooling and automation, and strategic execution, EDC is responsible for maintaining the stability, efficiency, and long-term resiliency of the Firm's critical data centre environments.
11/06/2026
Full time
Job Description Job Description EDC North American Hardware Break/Fix Operations Manager Somerset, NJ 12 months Basic Function The EDC North American Hardware Break/Fix Operations Manager is responsible for leading the delivery of business-as-usual data center hardware operations across the Americas, including enterprise, colocation, exchange, WAN, and cloud environments. This senior leadership role requires a proven ability to drive operational performance, build and develop high-performing teams, foster a strong culture of accountability, and align service delivery with business priorities and technology objectives. The position is accountable for the overall operation, maintenance, governance, and service quality of critical Hardware Break/Fix, IMAC, and Smart Hands services supporting IT operations across the Americas data center footprint. Responsibilities include team and talent management, critical event response, incident and problem management, change management, risk mitigation, cost and contract oversight, and ownership of key stakeholder relationships with internal clients and Brokerage Data Center Operations. The role requires the ability to provide or coordinate 24x7 escalation support, including participation in an on-call model and occasional scheduled weekend coverage as business needs require. Principal Responsibilities and Duties Provide senior operational leadership and single-point accountability for the integrated, hands-on management of IT hardware services across Brokerage's Americas data center portfolio. Own and oversee hardware-related changes, significant events, incidents, and problems from initiation through closure, including post-incident reviews, root cause analysis, corrective actions, and management follow-up. Develop, maintain, and continuously improve standard operating procedures, emergency response procedures, preventive maintenance programs, and technical documentation. Maintain a deep understanding of data center design intent, operating models, contingency plans, and service dependencies to support effective resiliency planning and operational response. Provide disciplined oversight of financial management, cost control, regulatory and code compliance, personnel management, staff development, health and safety, statutory obligations, environmental controls, and energy management. Deliver regular management reporting that demonstrates operational performance, service quality, and adherence to internal OLAs, SLAs, KPIs, and governance expectations. Communicate operating principles, technical direction, objectives, and performance expectations clearly to Brokerage stakeholders, vendor partners, and critical facilities management teams. Manage communications during incidents, ensuring timely, accurate, and authoritative updates to senior management; review incident reports, identify trends, document lessons learned, and recommend corrective actions. Oversee internal and external technical, statutory, and regulatory compliance audits, ensuring ownership, timely closure of follow-up items, and completion of corrective action plans. Coordinate with vendor partners and internal teams to resolve incidents during emergency situations, including on-site dispatch when required to investigate, assess, and support resolution of critical issues. Develop, obtain approval for, and execute environmental management and reporting plans that support carbon footprint management, sustainability, and responsible data center operations. Minimum Requirements Knowledge, skills, and abilities required to qualify for the position. Degree-level education with a relevant professional qualification preferred, or demonstrable equivalent experience in a comparable critical operations environment. Strong understanding of managed service contracts, service scope definition, vendor performance management, and technical RFP leadership for new services, rebids, and expanded scope. Experience managing a sizeable P&L and operating within disciplined operating and capital budget controls, with strong commercial awareness, business acumen, and financial accountability. Proven track record in the development and execution of strategic plans and initiatives. Strong understanding of critical support environments, such as data centers, hospitals, power plants, military facilities, financial services facilities, or other mission-critical operational settings. Excellent communication, negotiation, influencing, and analytical skills, with a demonstrated track record of leading, developing, and managing teams across regions, locations, and time zones. Strong networking skills, current industry knowledge, and the ability to build and maintain effective professional relationships. Ability to produce high-quality reports and presentations and deliver effective, persuasive communications to senior stakeholders. Demonstrated ability to solve complex problems, assess multiple resolution paths, and deliver effective outcomes in high-pressure, time-sensitive situations. Previous vendor negotiation and management experience for data center and/or construction contracts. Ability to write and review accurate and complete support procedures, system documentation, and issue tracking entries. Sound judgment and strong decision-making capability under pressure, with the ability to prioritize effectively and communicate clearly across a complex, fast-paced stakeholder environment. Customer-focused service delivery mindset, with a commitment to meeting the needs of internal stakeholders, business partners, and technology clients. Key Relationships The role requires close collaboration with representatives from Critical Infrastructure, SETI, Corporate Services and Security, Reengineering and Expense Management, MS Real Estate, MS IT Groups, and external vendors. The individual must be able to develop and maintain effective working relationships across regions and time zones. Level: Reporting to: AMER Head of Hardware Break/Fix The Group Enterprise Data Centre (EDC) is a global organization within the Firm's Technology Division, accountable for the strategy, provisioning, operation, and lifecycle management of the Firm's data centre portfolio. EDC oversees the end-to-end delivery of data centre services, from initial requirements and construction through day-to-day operations, technology placement, rack-and-stack execution, and physical asset lifecycle management. EDC supports the Firm's business and technology objectives by delivering resilient, scalable, and efficient data centre services through a global team of approximately 300 professionals. The organization manages a portfolio of approximately 400,000 square feet of data centre space, more than 32 megawatts of critical power, and an annual operating budget exceeding million. Through a focus on operational excellence, engineering standards, risk management, capacity planning, application migration support, tooling and automation, and strategic execution, EDC is responsible for maintaining the stability, efficiency, and long-term resiliency of the Firm's critical data centre environments.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking multiple dedicated Infrastructure Engineer-Intermediate Level to provide Tier 2 technical support, operational engineering, and production support for enterprise infrastructure services. This role serves as an escalation point for incidents and service requests that cannot be resolved by Tier 1 support teams and is responsible for troubleshooting, service restoration, monitoring, and operational support across server, cloud, database, network, storage, and platform technologies. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Engineering Teams, and external vendors, this position provides technical expertise for infrastructure incidents, service requests, operational problems, and stability initiatives. The engineer analyzes and resolves issues related to servers, operating systems, virtualization platforms, cloud services, storage, networking, middleware, and enterprise infrastructure services. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio; TX. Relocation assistance is not available for this position. What you'll do: Under direct supervision, design scalable IT system infrastructure, implements system changes with some independence; may automate service delivery, maintenance tasks, and builds the ecosystem for solutions including individual infrastructure components. Provide Tier 2 support for infrastructure-related incidents, service requests, and operational issues. Troubleshoot and resolve complex production issues affecting servers, databases, cloud platforms, storage, networking, and core infrastructure services. Participate in incident response, service restoration, and Major Incident recovery activities. Monitor infrastructure health, performance, availability, and capacity. Resolves simple technology production issues with some assistance through troubleshooting systems. Identifies issues for escalation. Analyzes outages in order to identify opportunities for solutions. Participates in product selection and testing. Understands engineering best practices, concepts, and patterns. Intake customer requirements and aligns requirements to standardized product offerings Interacts with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions. - and would need to be differentiated across levels. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. 3-5 years of infrastructure operations experience Experience supporting 24x7 enterprise environments Experience in a NOC or an Enterprise Availability Command Center, Operations Center, or Production Support organization Experience with Site Reliability Engineering (SRE) fundamentals to supporting cloud-based infrastructure platforms Experience supporting financial services, insurance, healthcare, or other highly regulated industries What Sets You Apart: Understanding of core operating systems and virtualization: Proficiency in both Microsoft Windows Server Administration and Linux Administration (Red Hat, Ubuntu, SUSE) alongside experience with VMware vSphere and Hyper-V. Experience in foundational network services: Solid grasp of TCP/IP, DNS, and DHCP is crucial. Comprehensive cloud platform experience: Demonstrated experience with major cloud providers such as Microsoft Azure and Amazon Web Services (AWS), including hybrid cloud environments. Familiarity with containerization technologies: Experience with Docker and especially Kubernetes is a significant advantage. Proven ability in monitoring and observability tools: Hands-on experience with platforms like Dynatrace, Splunk, Datadog, or AWS CloudWatch to proactively manage and troubleshoot infrastructure. Mainframe & z/OS Skills: possess foundational to intermediate experience supporting z/OS environments, batch processing, and core mainframe infrastructure services. Strong IT Service Management (ITSM) tool proficiency: Experience with tools such as ServiceNow or Jira Service Management, coupled with a deep understanding of Incident, Change, and Problem Management processes. Experience in high-availability and disaster recovery: A solid background in SAN, NAS, enterprise storage, and implementing robust backup, recovery, and disaster recovery solutions is essential. Database support experience: Supporting one or more key databases like Microsoft SQL Server, Oracle, PostgreSQL, or MySQL, along with knowledge of monitoring and performance, adds significant value. Experience in regulated industries and 24x7 environments: Prior experience supporting critical infrastructure in financial services, healthcare, or other highly regulated sectors, especially within 24x7 operations, is a strong indicator of a candidate's ability to handle demanding environments. Compensation range: The salary range for this position is: $ 69,920 - $ 133,620 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/30/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking multiple dedicated Infrastructure Engineer-Intermediate Level to provide Tier 2 technical support, operational engineering, and production support for enterprise infrastructure services. This role serves as an escalation point for incidents and service requests that cannot be resolved by Tier 1 support teams and is responsible for troubleshooting, service restoration, monitoring, and operational support across server, cloud, database, network, storage, and platform technologies. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Engineering Teams, and external vendors, this position provides technical expertise for infrastructure incidents, service requests, operational problems, and stability initiatives. The engineer analyzes and resolves issues related to servers, operating systems, virtualization platforms, cloud services, storage, networking, middleware, and enterprise infrastructure services. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio; TX. Relocation assistance is not available for this position. What you'll do: Under direct supervision, design scalable IT system infrastructure, implements system changes with some independence; may automate service delivery, maintenance tasks, and builds the ecosystem for solutions including individual infrastructure components. Provide Tier 2 support for infrastructure-related incidents, service requests, and operational issues. Troubleshoot and resolve complex production issues affecting servers, databases, cloud platforms, storage, networking, and core infrastructure services. Participate in incident response, service restoration, and Major Incident recovery activities. Monitor infrastructure health, performance, availability, and capacity. Resolves simple technology production issues with some assistance through troubleshooting systems. Identifies issues for escalation. Analyzes outages in order to identify opportunities for solutions. Participates in product selection and testing. Understands engineering best practices, concepts, and patterns. Intake customer requirements and aligns requirements to standardized product offerings Interacts with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions. - and would need to be differentiated across levels. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. 3-5 years of infrastructure operations experience Experience supporting 24x7 enterprise environments Experience in a NOC or an Enterprise Availability Command Center, Operations Center, or Production Support organization Experience with Site Reliability Engineering (SRE) fundamentals to supporting cloud-based infrastructure platforms Experience supporting financial services, insurance, healthcare, or other highly regulated industries What Sets You Apart: Understanding of core operating systems and virtualization: Proficiency in both Microsoft Windows Server Administration and Linux Administration (Red Hat, Ubuntu, SUSE) alongside experience with VMware vSphere and Hyper-V. Experience in foundational network services: Solid grasp of TCP/IP, DNS, and DHCP is crucial. Comprehensive cloud platform experience: Demonstrated experience with major cloud providers such as Microsoft Azure and Amazon Web Services (AWS), including hybrid cloud environments. Familiarity with containerization technologies: Experience with Docker and especially Kubernetes is a significant advantage. Proven ability in monitoring and observability tools: Hands-on experience with platforms like Dynatrace, Splunk, Datadog, or AWS CloudWatch to proactively manage and troubleshoot infrastructure. Mainframe & z/OS Skills: possess foundational to intermediate experience supporting z/OS environments, batch processing, and core mainframe infrastructure services. Strong IT Service Management (ITSM) tool proficiency: Experience with tools such as ServiceNow or Jira Service Management, coupled with a deep understanding of Incident, Change, and Problem Management processes. Experience in high-availability and disaster recovery: A solid background in SAN, NAS, enterprise storage, and implementing robust backup, recovery, and disaster recovery solutions is essential. Database support experience: Supporting one or more key databases like Microsoft SQL Server, Oracle, PostgreSQL, or MySQL, along with knowledge of monitoring and performance, adds significant value. Experience in regulated industries and 24x7 environments: Prior experience supporting critical infrastructure in financial services, healthcare, or other highly regulated sectors, especially within 24x7 operations, is a strong indicator of a candidate's ability to handle demanding environments. Compensation range: The salary range for this position is: $ 69,920 - $ 133,620 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
