Job Description Job Description Job Title: Data Center Technician 4 10-hour Shifts - Nights, Specific Days TBD Location: On-Site, Reporting to Ashburn, VA Pay Rate: $60/hr. W2. Benefits available Position Type: Multi-year Contract Description The Data Center Technician will coordinate, monitor, administer, and service technical environments. The role completes implementations, carries out integration activities, and provides operational support for technical environments. A Network Administrator Operator manages and maintains an organization's network infrastructure, ensuring security and performance Experience with routers, switches, and firewalls Strong problem-solving and communication skills Basic Purpose - Network and Server Installations and Maintenance Provide on-site technical support for the client's data center and equipment to ensure continuous availability. Perform troubleshooting, escalations, and resolve incidents and problems when detected. Interface with various support teams and vendors to ensure appropriate resolution during system outages or periods of reduced performance. Able to innovate and make decisions on his/her own but also know how to take direction when it is given, paying attention to all details involved. Responsibilities Network installation & maintenance (rack & stack, cabling, parts replacement, etc.) - Basic/Routine Server installation & maintenance (rack & stack, HDD, memory, CPU, RAID batteries, NICs, etc.) - Basic/Routine Data Center staging, deployment, and logistics/asset management support - Basic/Routine Site builds & refreshes, while meeting current quality standards- Basic/Routine Data Center hardware break/fix/move/add/change ; component replacement, hardware troubleshooting- Basic/Routine Extensive enterprise cable installation experience as well as industry cabling standards- Basic/Routine Ability to provide adequate fiber and copper cable testing with minimal supervision- Basic/Routine Ability to terminate Cat 6 cabling- Basic/Routine Create/update/maintain rack elevations within a DCIM application (Nlyte) -Participates in Maintain inventory control and documentation on systems and components to ensure updates occur according to schedule and procedure -Participates in Troubleshoot and escalate incidents and problems- Basic/Routine Interface with other ISD areas and/or vendors to resolve outages or periods of reduced performance, in accordance with established criteria- Basic/Routine Provide status reports on active or resolved issues -Participates in Maintain, configure, and perform preventative maintenance to various network and data center equipment to ensure efficient operations- Basic/Routine Experience with out-of-band management/KVM system (DSVIEW) - Basic/Routine Experience with power distribution units (PDUs), load management - Basic/Routine Familiar with NEMA and IEC power connectors- Basic/Routine Familiar with Data Center containment solutions- Basic/Routine Work with others to update and document procedures -Participates in Write and maintain detailed site reference documentation -Participates in Cognizant of Data Center Safety Standards - Basic/Routine Lift equipment weighing 50 lbs. - Basic/Routine Perform other tasks or duties as assigned or based on need- Basic/Routine Qualifications - knowledge, skills, and abilities Intermediate Data Center / IT Operations experience Software & Hardware tools utilized to perform day-to-day Data Center functions Knowledge of LAN/WAN topologies, protocols, and standards Must exhibit excellent communication and grammatical skills Demonstrated analytical and problem-solving skills Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed Ability to work independently and as part of a team Ability to work under pressure (urgent problems, deadlines, changing priorities) Familiar with network cabling (types, distance limitations, testing, connectors, handling) Familiar with electrical & optical transceivers (SFP+, QSFP+, GLCT, DAC, CFP2, DWDM) Familiar with server hardware and components Familiar with electrical standards, connector types, power budget calculations, AC vs. DC, single-phase vs. three-phase, etc. Familiar with datacenter design in relation to heat dissipation and airflow Meticulous and obsessive about organized cabling Detail-oriented and organized Desired Bachelor's degree in Information Technology or the equivalent combination of training, education, and experience Experience and technical training in WAN/LAN communications including experience installing, basic configuring, and maintaining Cisco routers and switches Experience in presenting technical solutions and/or recommendations Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems Advanced skill in diagnosing and troubleshooting issues Advanced research, analytical, and problem-solving skills Knowledge of client operations System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:
09/30/2026
Full time
Job Description Job Description Job Title: Data Center Technician 4 10-hour Shifts - Nights, Specific Days TBD Location: On-Site, Reporting to Ashburn, VA Pay Rate: $60/hr. W2. Benefits available Position Type: Multi-year Contract Description The Data Center Technician will coordinate, monitor, administer, and service technical environments. The role completes implementations, carries out integration activities, and provides operational support for technical environments. A Network Administrator Operator manages and maintains an organization's network infrastructure, ensuring security and performance Experience with routers, switches, and firewalls Strong problem-solving and communication skills Basic Purpose - Network and Server Installations and Maintenance Provide on-site technical support for the client's data center and equipment to ensure continuous availability. Perform troubleshooting, escalations, and resolve incidents and problems when detected. Interface with various support teams and vendors to ensure appropriate resolution during system outages or periods of reduced performance. Able to innovate and make decisions on his/her own but also know how to take direction when it is given, paying attention to all details involved. Responsibilities Network installation & maintenance (rack & stack, cabling, parts replacement, etc.) - Basic/Routine Server installation & maintenance (rack & stack, HDD, memory, CPU, RAID batteries, NICs, etc.) - Basic/Routine Data Center staging, deployment, and logistics/asset management support - Basic/Routine Site builds & refreshes, while meeting current quality standards- Basic/Routine Data Center hardware break/fix/move/add/change ; component replacement, hardware troubleshooting- Basic/Routine Extensive enterprise cable installation experience as well as industry cabling standards- Basic/Routine Ability to provide adequate fiber and copper cable testing with minimal supervision- Basic/Routine Ability to terminate Cat 6 cabling- Basic/Routine Create/update/maintain rack elevations within a DCIM application (Nlyte) -Participates in Maintain inventory control and documentation on systems and components to ensure updates occur according to schedule and procedure -Participates in Troubleshoot and escalate incidents and problems- Basic/Routine Interface with other ISD areas and/or vendors to resolve outages or periods of reduced performance, in accordance with established criteria- Basic/Routine Provide status reports on active or resolved issues -Participates in Maintain, configure, and perform preventative maintenance to various network and data center equipment to ensure efficient operations- Basic/Routine Experience with out-of-band management/KVM system (DSVIEW) - Basic/Routine Experience with power distribution units (PDUs), load management - Basic/Routine Familiar with NEMA and IEC power connectors- Basic/Routine Familiar with Data Center containment solutions- Basic/Routine Work with others to update and document procedures -Participates in Write and maintain detailed site reference documentation -Participates in Cognizant of Data Center Safety Standards - Basic/Routine Lift equipment weighing 50 lbs. - Basic/Routine Perform other tasks or duties as assigned or based on need- Basic/Routine Qualifications - knowledge, skills, and abilities Intermediate Data Center / IT Operations experience Software & Hardware tools utilized to perform day-to-day Data Center functions Knowledge of LAN/WAN topologies, protocols, and standards Must exhibit excellent communication and grammatical skills Demonstrated analytical and problem-solving skills Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed Ability to work independently and as part of a team Ability to work under pressure (urgent problems, deadlines, changing priorities) Familiar with network cabling (types, distance limitations, testing, connectors, handling) Familiar with electrical & optical transceivers (SFP+, QSFP+, GLCT, DAC, CFP2, DWDM) Familiar with server hardware and components Familiar with electrical standards, connector types, power budget calculations, AC vs. DC, single-phase vs. three-phase, etc. Familiar with datacenter design in relation to heat dissipation and airflow Meticulous and obsessive about organized cabling Detail-oriented and organized Desired Bachelor's degree in Information Technology or the equivalent combination of training, education, and experience Experience and technical training in WAN/LAN communications including experience installing, basic configuring, and maintaining Cisco routers and switches Experience in presenting technical solutions and/or recommendations Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems Advanced skill in diagnosing and troubleshooting issues Advanced research, analytical, and problem-solving skills Knowledge of client operations System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:
Job Description Job Description Location: Ashburn, VA Employment Type: Contract Shift: Day / Night / Rotating (24/7 environment) About the Role We are seeking a reliable and detail-oriented Data Center Technician to support operations at our Ashburn, VA facility. This role is responsible for installing, maintaining, and troubleshooting server and network hardware in a high-availability, mission-critical environment. The ideal candidate thrives in a fast-paced setting and is committed to operational excellence and uptime. Key Responsibilities Rack, stack, and cable servers, network devices, and storage equipment Perform hardware installations, upgrades, and replacements (RAM, HDD/SSD, PSUs, NICs) Troubleshoot and resolve hardware, connectivity, and power issues Run, label, and manage structured cabling (copper & fiber) Monitor system alerts and respond to incidents per SLA requirements Maintain accurate documentation of installations, asset tracking, and ticket updates Perform routine inspections of power and cooling infrastructure Follow security, safety, and compliance protocols Coordinate with network engineers, system administrators, and facilities teams Required Qualifications 1-3+ years of experience in a data center or IT support environment Basic knowledge of servers, networking fundamentals (TCP/IP), and hardware components Experience with structured cabling standards Ability to lift 50 lbs and work in hot/cold aisle environments Familiarity with ticketing systems and asset management tools Strong troubleshooting and problem-solving skills Ability to work shifts, including nights and weekends Preferred Qualifications CompTIA A+, Network+, or similar certification Experience with remote hands support Familiarity with enterprise hardware (Dell, HPE, Cisco, etc.) Understanding of data center power systems (PDUs, UPS, generators) Experience working in high-density or hyperscale environments Work Environment 24/7/365 mission-critical facility Fast-paced, SLA-driven environment On-site role (not remote) May require background check and security clearance depending on client requirements Powered by JazzHR 1PadRccNLI
09/30/2026
Full time
Job Description Job Description Location: Ashburn, VA Employment Type: Contract Shift: Day / Night / Rotating (24/7 environment) About the Role We are seeking a reliable and detail-oriented Data Center Technician to support operations at our Ashburn, VA facility. This role is responsible for installing, maintaining, and troubleshooting server and network hardware in a high-availability, mission-critical environment. The ideal candidate thrives in a fast-paced setting and is committed to operational excellence and uptime. Key Responsibilities Rack, stack, and cable servers, network devices, and storage equipment Perform hardware installations, upgrades, and replacements (RAM, HDD/SSD, PSUs, NICs) Troubleshoot and resolve hardware, connectivity, and power issues Run, label, and manage structured cabling (copper & fiber) Monitor system alerts and respond to incidents per SLA requirements Maintain accurate documentation of installations, asset tracking, and ticket updates Perform routine inspections of power and cooling infrastructure Follow security, safety, and compliance protocols Coordinate with network engineers, system administrators, and facilities teams Required Qualifications 1-3+ years of experience in a data center or IT support environment Basic knowledge of servers, networking fundamentals (TCP/IP), and hardware components Experience with structured cabling standards Ability to lift 50 lbs and work in hot/cold aisle environments Familiarity with ticketing systems and asset management tools Strong troubleshooting and problem-solving skills Ability to work shifts, including nights and weekends Preferred Qualifications CompTIA A+, Network+, or similar certification Experience with remote hands support Familiarity with enterprise hardware (Dell, HPE, Cisco, etc.) Understanding of data center power systems (PDUs, UPS, generators) Experience working in high-density or hyperscale environments Work Environment 24/7/365 mission-critical facility Fast-paced, SLA-driven environment On-site role (not remote) May require background check and security clearance depending on client requirements Powered by JazzHR 1PadRccNLI
Job Description Job Description Advance your career with us and be part of a mission-driven team delivering critical telecommunications and recovery solutions. At InfraServices, we're more than a services provider - we're innovators, problem-solvers, and collaborators. Our culture is built on a foundation of safety first, guided by a customer-focused philosophy, and defined by excellence and integrity. Here, every voice is heard, fresh ideas are celebrated, and exceptional talent is valued. We're committed to building an employee experience rooted in trust, respect, continuous learning, and growth opportunities. Whether you're building cutting-edge infrastructure, supporting field operations, or driving business development, you'll play a vital role in upholding our core values and delivering on our business objectives. Job Summary: The Data Center Technician II is responsible for independently performing advanced installation and deployment activities for data center infrastructure projects in colocation, enterprise, regional, and hyperscale environments. This role focuses on full row installations, interpretation of engineered drawings, and ownership of installation quality and QA processes. The Technician II serves as a technical resource on-site and provides guidance to less experienced technicians while supporting new build, expansion, and MACD projects. Essential Duties and Responsibilities: • Independently install and align server cabinets, network racks, ladder rack, containment systems, and supporting infrastructure according to engineered drawings and floor plans • Perform full row installations and validate layouts using field measurements and project documentation • Install overhead ladder rack, basket tray, conveyance systems, and fiber trough infrastructure • Pull, route, terminate, and dress copper, coax, and fiber optic cabling according to customer and industry standards • Install patch panels, splice trays, enclosures, rPDUs, tap boxes, cable whips, FAP panels, and DC loop systems • Rack and secure servers, switches, storage arrays, optical transport equipment, and related hardware • Perform fiber cleaning, inspection, continuity testing, and basic troubleshooting • Maintain ownership of QA/QC processes including punch lists, installation verification, and closeout activities • Interpret engineered drawings, MOPs, and scopes of work to ensure proper installation execution • Create and maintain accurate labeling, redlines, and as-built documentation • Support and mentor Technician I team members • Maintain clean and organized work areas, including proper housekeeping of tools, materials, and installation debris • Follow all Company safety policies, customer site requirements, and established safe work practices at all times • Accurately complete and submit timecards and other required administrative records in a timely manner • Travel regularly to job sites, which may include overnight stays • Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Education: High school diploma, general education degree (G.E.D.), or related trade school education Experience: • Two to five years of experience in data center installation, structured cablings, or telecommunications deployment • Experience performing full row installations and installation QA/QC activities required • Experience in colocation or hyperscale environments preferred • Must have or obtain and maintain OSHA 10 Construction Training Card • Must have or obtain and maintain First Aid and CPR Certification Technical Skills: • Computer and Microsoft Office proficiency • Strong understanding of structured cabling systems and installation standards • Proficiency with copper and fiber optic infrastructure including MPO, LC, SM/MM fiber, and Cat6/6A systems • Ability to interpret engineered drawings, floor plans, and installation documentation • Strong knowledge of cable management, grounding/bonding, bend radius, and labeling standards • Experience with fiber cleaning, inspection, and continuity testing • Familiarity with switches, network equipment, and optical transport systems preferred • Exposure to busway, RPPs, PDUs, and rPDUs preferred Soft Skills: • Consistently demonstrates reliability, punctuality, and a strong commitment to completing work safely, efficiently, and to a high standard of quality • Strong organizational and problem-solving skills • Ability to work independently with minimal supervision • Strong communication and teamwork abilities • Attention to detail and accountability for installation quality • Ability to mentor less experienced technicians and support team development • Ability to prioritize work in fast-paced deployment schedules Physical Requirements: • Must be able to pass pre-employment screening that includes background and drug testing • Must have a valid driver's license and a driving record that meets Company requirements • Ability to lift and carry up to 50 pounds regularly • Ability to stand, bend, climb, and work overhead for extended periods • Ability to safely use ladders, lifts, and power tools • Ability to work in active construction and live data center environments • Ability to wear the required personal protective equipment (PPE) • Ability to work long and unpredictable hours and flexible schedules, including nights and weekends as required • Ability to travel regionally and nationally up to 75% of the time Employee Benefits: At InfraServices, taking care of our people is a top priority. That's why we've built a strong benefits program designed to support you and your family, giving you the security you deserve. We know benefits are an essential part of your overall compensation, and we're committed to offering a competitive package that reflects the value you bring. Below is a quick look at what we offer. Medical, Dental, & Vision Benefits: We've got your health covered. Short- & Long-Term Disability Benefits: Protection when you need it most. Company Paid Basic Life Insurance: Additional voluntary benefits are available. Voluntary Accident, Critical Illness, and Hospital Indemnity Plans: Added security for you and your loved ones. Flexible Spending Accounts: Manage your finances with flexibility. Employee Assistance Program (EAP): Support when life throws challenges your way. Wellness Program: Resources and programs designed to support your overall health and well-being. 401(K) with Company match: Building your financial future with us. Paid Time Off, Paid Sick Time, & Company Holidays: Achieving that work-life balance. Paid Parental & Paid Maternity Leave: Supporting your family is our priority. Military Differential Pay: Income protection for employees serving in the military. Employee Referral Program: Share the opportunities and reap the rewards. Company Discount Program: Enjoy savings on everyday expenses. Legal Assistance: Affordable legal support for employees. Disclaimer: All job requirements are subject to possible revision to reflect changes in the position requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
09/30/2026
Full time
Job Description Job Description Advance your career with us and be part of a mission-driven team delivering critical telecommunications and recovery solutions. At InfraServices, we're more than a services provider - we're innovators, problem-solvers, and collaborators. Our culture is built on a foundation of safety first, guided by a customer-focused philosophy, and defined by excellence and integrity. Here, every voice is heard, fresh ideas are celebrated, and exceptional talent is valued. We're committed to building an employee experience rooted in trust, respect, continuous learning, and growth opportunities. Whether you're building cutting-edge infrastructure, supporting field operations, or driving business development, you'll play a vital role in upholding our core values and delivering on our business objectives. Job Summary: The Data Center Technician II is responsible for independently performing advanced installation and deployment activities for data center infrastructure projects in colocation, enterprise, regional, and hyperscale environments. This role focuses on full row installations, interpretation of engineered drawings, and ownership of installation quality and QA processes. The Technician II serves as a technical resource on-site and provides guidance to less experienced technicians while supporting new build, expansion, and MACD projects. Essential Duties and Responsibilities: • Independently install and align server cabinets, network racks, ladder rack, containment systems, and supporting infrastructure according to engineered drawings and floor plans • Perform full row installations and validate layouts using field measurements and project documentation • Install overhead ladder rack, basket tray, conveyance systems, and fiber trough infrastructure • Pull, route, terminate, and dress copper, coax, and fiber optic cabling according to customer and industry standards • Install patch panels, splice trays, enclosures, rPDUs, tap boxes, cable whips, FAP panels, and DC loop systems • Rack and secure servers, switches, storage arrays, optical transport equipment, and related hardware • Perform fiber cleaning, inspection, continuity testing, and basic troubleshooting • Maintain ownership of QA/QC processes including punch lists, installation verification, and closeout activities • Interpret engineered drawings, MOPs, and scopes of work to ensure proper installation execution • Create and maintain accurate labeling, redlines, and as-built documentation • Support and mentor Technician I team members • Maintain clean and organized work areas, including proper housekeeping of tools, materials, and installation debris • Follow all Company safety policies, customer site requirements, and established safe work practices at all times • Accurately complete and submit timecards and other required administrative records in a timely manner • Travel regularly to job sites, which may include overnight stays • Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Education: High school diploma, general education degree (G.E.D.), or related trade school education Experience: • Two to five years of experience in data center installation, structured cablings, or telecommunications deployment • Experience performing full row installations and installation QA/QC activities required • Experience in colocation or hyperscale environments preferred • Must have or obtain and maintain OSHA 10 Construction Training Card • Must have or obtain and maintain First Aid and CPR Certification Technical Skills: • Computer and Microsoft Office proficiency • Strong understanding of structured cabling systems and installation standards • Proficiency with copper and fiber optic infrastructure including MPO, LC, SM/MM fiber, and Cat6/6A systems • Ability to interpret engineered drawings, floor plans, and installation documentation • Strong knowledge of cable management, grounding/bonding, bend radius, and labeling standards • Experience with fiber cleaning, inspection, and continuity testing • Familiarity with switches, network equipment, and optical transport systems preferred • Exposure to busway, RPPs, PDUs, and rPDUs preferred Soft Skills: • Consistently demonstrates reliability, punctuality, and a strong commitment to completing work safely, efficiently, and to a high standard of quality • Strong organizational and problem-solving skills • Ability to work independently with minimal supervision • Strong communication and teamwork abilities • Attention to detail and accountability for installation quality • Ability to mentor less experienced technicians and support team development • Ability to prioritize work in fast-paced deployment schedules Physical Requirements: • Must be able to pass pre-employment screening that includes background and drug testing • Must have a valid driver's license and a driving record that meets Company requirements • Ability to lift and carry up to 50 pounds regularly • Ability to stand, bend, climb, and work overhead for extended periods • Ability to safely use ladders, lifts, and power tools • Ability to work in active construction and live data center environments • Ability to wear the required personal protective equipment (PPE) • Ability to work long and unpredictable hours and flexible schedules, including nights and weekends as required • Ability to travel regionally and nationally up to 75% of the time Employee Benefits: At InfraServices, taking care of our people is a top priority. That's why we've built a strong benefits program designed to support you and your family, giving you the security you deserve. We know benefits are an essential part of your overall compensation, and we're committed to offering a competitive package that reflects the value you bring. Below is a quick look at what we offer. Medical, Dental, & Vision Benefits: We've got your health covered. Short- & Long-Term Disability Benefits: Protection when you need it most. Company Paid Basic Life Insurance: Additional voluntary benefits are available. Voluntary Accident, Critical Illness, and Hospital Indemnity Plans: Added security for you and your loved ones. Flexible Spending Accounts: Manage your finances with flexibility. Employee Assistance Program (EAP): Support when life throws challenges your way. Wellness Program: Resources and programs designed to support your overall health and well-being. 401(K) with Company match: Building your financial future with us. Paid Time Off, Paid Sick Time, & Company Holidays: Achieving that work-life balance. Paid Parental & Paid Maternity Leave: Supporting your family is our priority. Military Differential Pay: Income protection for employees serving in the military. Employee Referral Program: Share the opportunities and reap the rewards. Company Discount Program: Enjoy savings on everyday expenses. Legal Assistance: Affordable legal support for employees. Disclaimer: All job requirements are subject to possible revision to reflect changes in the position requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Job Description Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: We are seeking a highly skilled and hands-on Data Center Field Operations Lead to oversee and support operations within our data center environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, and leading a team of technicians in delivering high-quality, SLA-driven support. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of services across a range of server, storage, and network hardware platforms. KEY RESPONSIBILITIES: Directly manages technician team members at the assigned site, including regular 1:1 meetings, performance feedback, coaching, professional development, onboarding, training, and accountability. Coordinates daily support operations, including workload distribution, ticket queue oversight, staffing coverage, escalation triage, adherence to support processes, and service expectations. Approve timecards accurately and on time for error-free billing. Lead DC operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures. Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues. Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards). Troubleshoot Layer 1-3 network issues, including port failures, link flaps, and misconfigurations. Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims. Maintain and update documentation for incident resolution, root cause analysis, and repair procedures. Manage ticket queues and ensure SLA adherence through effective prioritization and escalation. Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols. Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows. Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement. ESSENTIAL CRITERIA: Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support. 5+ years of experience in IT support, hardware diagnostics, and repair in enterprise, hyper-scale environments. 2+ years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility. (Required) Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO). Demonstrated experience in troubleshooting and repairing server, storage, and network hardware. Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog). Excellent problem-solving skills and ability to work under pressure in high-availability environments. Strong communication and leadership skills with a customer-focused mindset. Valid driver's license and ability to travel between data center sites as needed. DESIRABLE CRITERIA: Experience managing a technical support team in a multi-site environment. (Preferred) Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials. Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms. Familiarity with scripting for automation (e.g., Bash, Python) is a plus. Experience working in a 24/7 operational environment with on-call responsibilities. PHYSICAL REQUIREMENTS: Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds. Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus. Three-dimensional vision, ability to judge distances and spatial relationships. Ability to identify colors and give and receive information through speaking and listening skills. Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms. Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: Health, Vision, and Dental Insurance starting the 1st of the month after your start date. Snacks, drinks, and desserts provided 10 Days of Paid Time Off (PTO) annually 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
09/28/2026
Full time
Job Description Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: We are seeking a highly skilled and hands-on Data Center Field Operations Lead to oversee and support operations within our data center environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, and leading a team of technicians in delivering high-quality, SLA-driven support. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of services across a range of server, storage, and network hardware platforms. KEY RESPONSIBILITIES: Directly manages technician team members at the assigned site, including regular 1:1 meetings, performance feedback, coaching, professional development, onboarding, training, and accountability. Coordinates daily support operations, including workload distribution, ticket queue oversight, staffing coverage, escalation triage, adherence to support processes, and service expectations. Approve timecards accurately and on time for error-free billing. Lead DC operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures. Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues. Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards). Troubleshoot Layer 1-3 network issues, including port failures, link flaps, and misconfigurations. Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims. Maintain and update documentation for incident resolution, root cause analysis, and repair procedures. Manage ticket queues and ensure SLA adherence through effective prioritization and escalation. Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols. Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows. Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement. ESSENTIAL CRITERIA: Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support. 5+ years of experience in IT support, hardware diagnostics, and repair in enterprise, hyper-scale environments. 2+ years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility. (Required) Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO). Demonstrated experience in troubleshooting and repairing server, storage, and network hardware. Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog). Excellent problem-solving skills and ability to work under pressure in high-availability environments. Strong communication and leadership skills with a customer-focused mindset. Valid driver's license and ability to travel between data center sites as needed. DESIRABLE CRITERIA: Experience managing a technical support team in a multi-site environment. (Preferred) Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials. Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms. Familiarity with scripting for automation (e.g., Bash, Python) is a plus. Experience working in a 24/7 operational environment with on-call responsibilities. PHYSICAL REQUIREMENTS: Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds. Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus. Three-dimensional vision, ability to judge distances and spatial relationships. Ability to identify colors and give and receive information through speaking and listening skills. Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms. Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: Health, Vision, and Dental Insurance starting the 1st of the month after your start date. Snacks, drinks, and desserts provided 10 Days of Paid Time Off (PTO) annually 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
Job Description Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: We are seeking a highly skilled and hands-on Data Center Field Operations Lead to oversee and support operations within our data center environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, and leading a team of technicians in delivering high-quality, SLA-driven support. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of services across a range of server, storage, and network hardware platforms. KEY RESPONSIBILITIES: Directly manages technician team members at the assigned site, including regular 1:1 meetings, performance feedback, coaching, professional development, onboarding, training, and accountability. Coordinates daily support operations, including workload distribution, ticket queue oversight, staffing coverage, escalation triage, adherence to support processes, and service expectations. Approve timecards accurately and on time for error-free billing. Lead DC operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures. Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues. Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards). Troubleshoot Layer 1-3 network issues, including port failures, link flaps, and misconfigurations. Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims. Maintain and update documentation for incident resolution, root cause analysis, and repair procedures. Manage ticket queues and ensure SLA adherence through effective prioritization and escalation. Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols. Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows. Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement. ESSENTIAL CRITERIA: Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support. 5+ years of experience in IT support, hardware diagnostics, and repair in enterprise, hyper-scale environments. 2+ years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility. (Required) Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO). Demonstrated experience in troubleshooting and repairing server, storage, and network hardware. Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog). Excellent problem-solving skills and ability to work under pressure in high-availability environments. Strong communication and leadership skills with a customer-focused mindset. Valid driver's license and ability to travel between data center sites as needed. DESIRABLE CRITERIA: Experience managing a technical support team in a multi-site environment. (Preferred) Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials. Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms. Familiarity with scripting for automation (e.g., Bash, Python) is a plus. Experience working in a 24/7 operational environment with on-call responsibilities. PHYSICAL REQUIREMENTS: Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds. Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus. Three-dimensional vision, ability to judge distances and spatial relationships. Ability to identify colors and give and receive information through speaking and listening skills. Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms. Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: Health, Vision, and Dental Insurance starting the 1st of the month after your start date. Snacks, drinks, and desserts provided 10 Days of Paid Time Off (PTO) annually 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
09/28/2026
Full time
Job Description Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: We are seeking a highly skilled and hands-on Data Center Field Operations Lead to oversee and support operations within our data center environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, and leading a team of technicians in delivering high-quality, SLA-driven support. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of services across a range of server, storage, and network hardware platforms. KEY RESPONSIBILITIES: Directly manages technician team members at the assigned site, including regular 1:1 meetings, performance feedback, coaching, professional development, onboarding, training, and accountability. Coordinates daily support operations, including workload distribution, ticket queue oversight, staffing coverage, escalation triage, adherence to support processes, and service expectations. Approve timecards accurately and on time for error-free billing. Lead DC operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures. Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues. Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards). Troubleshoot Layer 1-3 network issues, including port failures, link flaps, and misconfigurations. Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims. Maintain and update documentation for incident resolution, root cause analysis, and repair procedures. Manage ticket queues and ensure SLA adherence through effective prioritization and escalation. Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols. Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows. Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement. ESSENTIAL CRITERIA: Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support. 5+ years of experience in IT support, hardware diagnostics, and repair in enterprise, hyper-scale environments. 2+ years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility. (Required) Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO). Demonstrated experience in troubleshooting and repairing server, storage, and network hardware. Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog). Excellent problem-solving skills and ability to work under pressure in high-availability environments. Strong communication and leadership skills with a customer-focused mindset. Valid driver's license and ability to travel between data center sites as needed. DESIRABLE CRITERIA: Experience managing a technical support team in a multi-site environment. (Preferred) Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials. Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms. Familiarity with scripting for automation (e.g., Bash, Python) is a plus. Experience working in a 24/7 operational environment with on-call responsibilities. PHYSICAL REQUIREMENTS: Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds. Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus. Three-dimensional vision, ability to judge distances and spatial relationships. Ability to identify colors and give and receive information through speaking and listening skills. Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms. Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: Health, Vision, and Dental Insurance starting the 1st of the month after your start date. Snacks, drinks, and desserts provided 10 Days of Paid Time Off (PTO) annually 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
Job Description Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: EOS IT Solutions is seeking highly skilled and adaptable Data Center Surge Technicians to join a centralized travel team supporting data center operations across North America. This team is deployed to support new site turn-ups, large-scale infrastructure deployments, SLA recovery efforts, and critical operational gaps . Technicians are expected to operate in fast-paced, high-pressure environments and deliver immediate impact with minimal onboarding. Travel & Compensation: This position requires frequent travel to project sites and data centers. Candidates who enjoy traveling and working in different environments will thrive in this role. To recognize the commitment, we offer a $250 weekly travel bonus , paid in addition to base wages. Deployment Scope Surge Technicians are deployed based on business need, including: New data center builds, expansions, and site turn-ups High-volume deployment events (rack lands, infrastructure scaling) SLA recovery scenarios (backlog reduction, performance stabilization) Temporary coverage for staffing gaps or critical skill shortages KEY RESPONSIBILITIES: Deployment & Infrastructure Execution Execute high-volume rack and stack deployments in live and non-live environments Install, terminate, and manage fiber (single-mode and multi-mode) and copper cabling systems Perform fiber splicing, cleaning, testing, and troubleshooting , including OTDR testing and fault isolation Support physical infrastructure builds including cable routing, ladder racking, and power distribution Read and validate port maps, rack elevations, and infrastructure designs Repair & Break/Fix Operations Diagnose and repair hardware issues across servers, switches, and network components Replace defective components (PSUs, NICs, fans, etc.) with minimal disruption Execute live service swaps and support production environments under SLA constraints Perform physical layer troubleshooting (ports, cabling, connectivity) Operational Execution & Accountability Rapidly integrate into new sites and contribute within 24-72 hours of arrival Follow MOPs, CMOPs, and safety protocols with strict adherence Accurately document work through ticketing systems and operational logs Support both planned deployment work and reactive break/fix scenarios Operate effectively in client-facing environments with high visibility and accountability Performance Expectations Deliver measurable output aligned to deployment targets, ticket closure rates, and SLA performance Maintain high quality and accuracy with minimal rework Adapt quickly to new environments, teams, and operating conditions Demonstrate strong ownership, reliability, and consistency across deployments Travel & Deployment Expectations (Critical) Ability to mobilize within 24-48 hours of notice Willingness to travel 70-90% of the time across multiple U.S. locations Ability to support extended deployments (2-4+ weeks or longer) based on business demand Comfortable working and living in hotel-based environments for extended periods Flexibility to work day/night shifts, overtime, and weekends during surge events This role is best suited for individuals who prefer dynamic, travel-intensive work environments over fixed-site assignments. ESSENTIAL CRITERIA: 2-5+ years of hands-on experience in data center operations, infrastructure deployment, or break/fix repair Strong experience with rack and stack, cabling, and hardware installation Proven experience with fiber (splicing strongly preferred, OTDR testing, troubleshooting) Familiarity with Cisco, Juniper, Arista, and x86 server hardware Experience with low voltage systems and industry standards (BICSI, ANSI, EIA/TIA) Ability to read technical diagrams, port maps, and infrastructure documentation Tools & Systems Exposure Experience with ticketing/workflow systems (e.g., ServiceNow or equivalent) Familiarity with infrastructure documentation, inventory, and asset management systems Ability to operate within client-specific tools, dashboards, and reporting environments Success Profile (Behavioral & Leadership Traits) Thrives in fast-paced, ambiguous environments with minimal direction Strong ownership mindset; takes initiative and drives work to completion Calm under pressure; able to prioritize and execute in high-stress situations Team-oriented with a no-ego, "get it done" mentality Strong communication skills across technical teams, leadership, and client stakeholders Highly reliable and accountable; trusted to represent EOS in client-facing environments Physical Requirements Ability to lift and move equipment up to 50 lbs regularly and up to 100 lbs occasionally Ability to work in confined spaces, stand for extended periods, and operate in varying environmental conditions Manual dexterity to handle small and complex components Additional Requirements Valid driver's license and ability to travel Willingness to complete background checks and client-specific onboarding requirements Commitment to safety, quality, and operational excellence Why This Role Matters This team is critical to EOS's ability to support rapid growth, large-scale deployments, and high-priority operational needs across its data center footprint. Surge Technicians are trusted to step into complex environments and deliver results immediately , ensuring service continuity and client success. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: $250/week Travel Bonus Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 10 Days of Paid Time Off (PTO) annually Occasional overtime and bonus opportunities 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
09/28/2026
Full time
Job Description Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: EOS IT Solutions is seeking highly skilled and adaptable Data Center Surge Technicians to join a centralized travel team supporting data center operations across North America. This team is deployed to support new site turn-ups, large-scale infrastructure deployments, SLA recovery efforts, and critical operational gaps . Technicians are expected to operate in fast-paced, high-pressure environments and deliver immediate impact with minimal onboarding. Travel & Compensation: This position requires frequent travel to project sites and data centers. Candidates who enjoy traveling and working in different environments will thrive in this role. To recognize the commitment, we offer a $250 weekly travel bonus , paid in addition to base wages. Deployment Scope Surge Technicians are deployed based on business need, including: New data center builds, expansions, and site turn-ups High-volume deployment events (rack lands, infrastructure scaling) SLA recovery scenarios (backlog reduction, performance stabilization) Temporary coverage for staffing gaps or critical skill shortages KEY RESPONSIBILITIES: Deployment & Infrastructure Execution Execute high-volume rack and stack deployments in live and non-live environments Install, terminate, and manage fiber (single-mode and multi-mode) and copper cabling systems Perform fiber splicing, cleaning, testing, and troubleshooting , including OTDR testing and fault isolation Support physical infrastructure builds including cable routing, ladder racking, and power distribution Read and validate port maps, rack elevations, and infrastructure designs Repair & Break/Fix Operations Diagnose and repair hardware issues across servers, switches, and network components Replace defective components (PSUs, NICs, fans, etc.) with minimal disruption Execute live service swaps and support production environments under SLA constraints Perform physical layer troubleshooting (ports, cabling, connectivity) Operational Execution & Accountability Rapidly integrate into new sites and contribute within 24-72 hours of arrival Follow MOPs, CMOPs, and safety protocols with strict adherence Accurately document work through ticketing systems and operational logs Support both planned deployment work and reactive break/fix scenarios Operate effectively in client-facing environments with high visibility and accountability Performance Expectations Deliver measurable output aligned to deployment targets, ticket closure rates, and SLA performance Maintain high quality and accuracy with minimal rework Adapt quickly to new environments, teams, and operating conditions Demonstrate strong ownership, reliability, and consistency across deployments Travel & Deployment Expectations (Critical) Ability to mobilize within 24-48 hours of notice Willingness to travel 70-90% of the time across multiple U.S. locations Ability to support extended deployments (2-4+ weeks or longer) based on business demand Comfortable working and living in hotel-based environments for extended periods Flexibility to work day/night shifts, overtime, and weekends during surge events This role is best suited for individuals who prefer dynamic, travel-intensive work environments over fixed-site assignments. ESSENTIAL CRITERIA: 2-5+ years of hands-on experience in data center operations, infrastructure deployment, or break/fix repair Strong experience with rack and stack, cabling, and hardware installation Proven experience with fiber (splicing strongly preferred, OTDR testing, troubleshooting) Familiarity with Cisco, Juniper, Arista, and x86 server hardware Experience with low voltage systems and industry standards (BICSI, ANSI, EIA/TIA) Ability to read technical diagrams, port maps, and infrastructure documentation Tools & Systems Exposure Experience with ticketing/workflow systems (e.g., ServiceNow or equivalent) Familiarity with infrastructure documentation, inventory, and asset management systems Ability to operate within client-specific tools, dashboards, and reporting environments Success Profile (Behavioral & Leadership Traits) Thrives in fast-paced, ambiguous environments with minimal direction Strong ownership mindset; takes initiative and drives work to completion Calm under pressure; able to prioritize and execute in high-stress situations Team-oriented with a no-ego, "get it done" mentality Strong communication skills across technical teams, leadership, and client stakeholders Highly reliable and accountable; trusted to represent EOS in client-facing environments Physical Requirements Ability to lift and move equipment up to 50 lbs regularly and up to 100 lbs occasionally Ability to work in confined spaces, stand for extended periods, and operate in varying environmental conditions Manual dexterity to handle small and complex components Additional Requirements Valid driver's license and ability to travel Willingness to complete background checks and client-specific onboarding requirements Commitment to safety, quality, and operational excellence Why This Role Matters This team is critical to EOS's ability to support rapid growth, large-scale deployments, and high-priority operational needs across its data center footprint. Surge Technicians are trusted to step into complex environments and deliver results immediately , ensuring service continuity and client success. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: $250/week Travel Bonus Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 10 Days of Paid Time Off (PTO) annually Occasional overtime and bonus opportunities 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
Job Description Job Description Advance your career with us and be part of a mission-driven team delivering critical telecommunications and recovery solutions. At InfraServices, we're more than a services provider - we're innovators, problem-solvers, and collaborators. Our culture is built on a foundation of safety first, guided by a customer-focused philosophy, and defined by excellence and integrity. Here, every voice is heard, fresh ideas are celebrated, and exceptional talent is valued. We're committed to building an employee experience rooted in trust, respect, continuous learning, and growth opportunities. Whether you're building cutting-edge infrastructure, supporting field operations, or driving business development, you'll play a vital role in upholding our core values and delivering on our business objectives. Job Summary: The Data Center Technician I is responsible for supporting the installation and deployment of data center infrastructure in colocation, enterprise, regional, and hyperscale environments. This role focuses on basic installation activities including cable pulling, routing, rack power installation, and supporting infrastructure deployments for new builds, expansions, and MACD (Moves, Adds, Changes, and Decommissions) projects. The Technician I works under direct supervision while developing technical installation skills and knowledge of data center standards. Essential Duties and Responsibilities: • Assist with installation of server cabinets, network racks, ladder rack, bracing, and containment systems • Pull, route, secure, and dress copper, coax, and fiber optic cabling according to installation standards • Assist with installation of Cat6/6A, MPO, fiber trunks, patch panels, splice trays, and cable enclosures • Install and support basic rack power components including rPDUs and cable whips • Support installation of overhead ladder rack, basket tray, and fiber trough systems • Perform cable labeling and maintain basic installation documentation • Assist with grounding and bonding activities • Perform basic fiber cleaning and inspection activities • Follow engineered drawings, installation manuals, scopes of work (SOW), and methods of procedure (MOPs) • Maintain clean and organized work areas, including proper housekeeping of tools, materials, and installation debris • Use hand tools, drills, and basic installation equipment safely and effectively • Support QA/QC punch list completion under supervision • Follow all Company safety policies, customer site requirements, and established safe work practices at all times • Accurately complete and submit timecards and other required administrative records in a timely manner • Travel regularly to job sites, which may include overnight stays • Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Education: High school diploma, general education degree (G.E.D.), or related trade school education Experience: • Two years or less experience in telecommunications, structured cabling, construction, or data center environments preferred • Must have or obtain and maintain OSHA 10 Construction Training Card • Must have or obtain and maintain First Aid and CPR Certification Technical Skills: • Computer and Microsoft Office proficiency • Basic understanding of structured cabling systems and installation practices • Familiarity with copper and fiber optic cable types including Cat6/6A, MPO, LC, SM, and MM fiber preferred • Basic understanding of cable routing, bend radius, and labeling practices • Ability to use hand tools, power tools, and basic testing equipment • Ability to read and follow basic floor plans and installation instructions Soft Skills: • Consistently demonstrates reliability, punctuality, and a strong commitment to completing work safely, efficiently, and to a high standard of quality • Works effectively with team members, follows directions, and supports a positive and collaborative work environment • Strong attention to detail • Identifies and communicates issues clearly with team members and/or foreman • Ability to work in fast-paced deployment environments Physical Requirements: • Must be able to pass pre-employment screening that includes background and drug testing • Must have a valid driver's license and a driving record that meets Company requirements • Ability to lift and carry up to 50 pounds regularly • Ability to stand, bend, climb, and work overhead for extended periods • Ability to safely use ladders, lifts, and power tools • Ability to work in active construction and live data center environments • Ability to wear the required personal protective equipment (PPE) • Ability to work long and unpredictable hours and flexible schedules, including nights and weekends as required • Ability to travel regionally and nationally up to 75% of the time Employee Benefits: At InfraServices, taking care of our people is a top priority. That's why we've built a strong benefits program designed to support you and your family, giving you the security you deserve. We know benefits are an essential part of your overall compensation, and we're committed to offering a competitive package that reflects the value you bring. Below is a quick look at what we offer. Medical, Dental, & Vision Benefits: We've got your health covered. Short- & Long-Term Disability Benefits: Protection when you need it most. Company Paid Basic Life Insurance: Additional voluntary benefits are available. Voluntary Accident, Critical Illness, and Hospital Indemnity Plans: Added security for you and your loved ones. Flexible Spending Accounts: Manage your finances with flexibility. Employee Assistance Program (EAP): Support when life throws challenges your way. Wellness Program: Resources and programs designed to support your overall health and well-being. 401(K) with Company match: Building your financial future with us. Paid Time Off, Paid Sick Time, & Company Holidays: Achieving that work-life balance. Paid Parental & Paid Maternity Leave: Supporting your family is our priority. Military Differential Pay: Income protection for employees serving in the military. Employee Referral Program: Share the opportunities and reap the rewards. Company Discount Program: Enjoy savings on everyday expenses. Legal Assistance: Affordable legal support for employees. Disclaimer: All job requirements are subject to possible revision to reflect changes in the position requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
09/28/2026
Full time
Job Description Job Description Advance your career with us and be part of a mission-driven team delivering critical telecommunications and recovery solutions. At InfraServices, we're more than a services provider - we're innovators, problem-solvers, and collaborators. Our culture is built on a foundation of safety first, guided by a customer-focused philosophy, and defined by excellence and integrity. Here, every voice is heard, fresh ideas are celebrated, and exceptional talent is valued. We're committed to building an employee experience rooted in trust, respect, continuous learning, and growth opportunities. Whether you're building cutting-edge infrastructure, supporting field operations, or driving business development, you'll play a vital role in upholding our core values and delivering on our business objectives. Job Summary: The Data Center Technician I is responsible for supporting the installation and deployment of data center infrastructure in colocation, enterprise, regional, and hyperscale environments. This role focuses on basic installation activities including cable pulling, routing, rack power installation, and supporting infrastructure deployments for new builds, expansions, and MACD (Moves, Adds, Changes, and Decommissions) projects. The Technician I works under direct supervision while developing technical installation skills and knowledge of data center standards. Essential Duties and Responsibilities: • Assist with installation of server cabinets, network racks, ladder rack, bracing, and containment systems • Pull, route, secure, and dress copper, coax, and fiber optic cabling according to installation standards • Assist with installation of Cat6/6A, MPO, fiber trunks, patch panels, splice trays, and cable enclosures • Install and support basic rack power components including rPDUs and cable whips • Support installation of overhead ladder rack, basket tray, and fiber trough systems • Perform cable labeling and maintain basic installation documentation • Assist with grounding and bonding activities • Perform basic fiber cleaning and inspection activities • Follow engineered drawings, installation manuals, scopes of work (SOW), and methods of procedure (MOPs) • Maintain clean and organized work areas, including proper housekeeping of tools, materials, and installation debris • Use hand tools, drills, and basic installation equipment safely and effectively • Support QA/QC punch list completion under supervision • Follow all Company safety policies, customer site requirements, and established safe work practices at all times • Accurately complete and submit timecards and other required administrative records in a timely manner • Travel regularly to job sites, which may include overnight stays • Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Education: High school diploma, general education degree (G.E.D.), or related trade school education Experience: • Two years or less experience in telecommunications, structured cabling, construction, or data center environments preferred • Must have or obtain and maintain OSHA 10 Construction Training Card • Must have or obtain and maintain First Aid and CPR Certification Technical Skills: • Computer and Microsoft Office proficiency • Basic understanding of structured cabling systems and installation practices • Familiarity with copper and fiber optic cable types including Cat6/6A, MPO, LC, SM, and MM fiber preferred • Basic understanding of cable routing, bend radius, and labeling practices • Ability to use hand tools, power tools, and basic testing equipment • Ability to read and follow basic floor plans and installation instructions Soft Skills: • Consistently demonstrates reliability, punctuality, and a strong commitment to completing work safely, efficiently, and to a high standard of quality • Works effectively with team members, follows directions, and supports a positive and collaborative work environment • Strong attention to detail • Identifies and communicates issues clearly with team members and/or foreman • Ability to work in fast-paced deployment environments Physical Requirements: • Must be able to pass pre-employment screening that includes background and drug testing • Must have a valid driver's license and a driving record that meets Company requirements • Ability to lift and carry up to 50 pounds regularly • Ability to stand, bend, climb, and work overhead for extended periods • Ability to safely use ladders, lifts, and power tools • Ability to work in active construction and live data center environments • Ability to wear the required personal protective equipment (PPE) • Ability to work long and unpredictable hours and flexible schedules, including nights and weekends as required • Ability to travel regionally and nationally up to 75% of the time Employee Benefits: At InfraServices, taking care of our people is a top priority. That's why we've built a strong benefits program designed to support you and your family, giving you the security you deserve. We know benefits are an essential part of your overall compensation, and we're committed to offering a competitive package that reflects the value you bring. Below is a quick look at what we offer. Medical, Dental, & Vision Benefits: We've got your health covered. Short- & Long-Term Disability Benefits: Protection when you need it most. Company Paid Basic Life Insurance: Additional voluntary benefits are available. Voluntary Accident, Critical Illness, and Hospital Indemnity Plans: Added security for you and your loved ones. Flexible Spending Accounts: Manage your finances with flexibility. Employee Assistance Program (EAP): Support when life throws challenges your way. Wellness Program: Resources and programs designed to support your overall health and well-being. 401(K) with Company match: Building your financial future with us. Paid Time Off, Paid Sick Time, & Company Holidays: Achieving that work-life balance. Paid Parental & Paid Maternity Leave: Supporting your family is our priority. Military Differential Pay: Income protection for employees serving in the military. Employee Referral Program: Share the opportunities and reap the rewards. Company Discount Program: Enjoy savings on everyday expenses. Legal Assistance: Affordable legal support for employees. Disclaimer: All job requirements are subject to possible revision to reflect changes in the position requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.