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Job description OVERVIEWThe Senior Systems Administrator provides advanced server and systems support to the Service Delivery Team. This position handles escalated system infrastructure requests, complex systems administration issues, system design and implementation projects, and proactive monitoring of client environments. The Systems Administrator must possess strong server expertise combined with solid systems administration knowledge to resolve complex infrastructure challenges spanning both domains. This role collaborates with the Engineering Team for strategic guidance and works closely with project teams to deliver enterprise-grade solutions. Additionally, this position supports and mentors junior technical staff by providing technical guidance and helping others develop their skills.RESPONSIBILITIES & TASKSHELPDESK ESCALATIONS & SUPPORT Handle escalated tickets from the helpdesk team on complex network and systems issues Provide advanced troubleshooting for network infrastructure problems affecting client operations Resolve technical issues related to servers, operating systems, applications, and network connectivity Mentor junior technicians by answering high-level technical questions and providing guidance Assist other team members with network troubleshooting and onsite challenges TICKETING SYSTEM & DOCUMENTATION Use ConnectWise Manage Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Manage and record all work in the ticketing system with accurate billing time and notes Maintain documentation of network designs, configurations, and procedures in ITBoost Create and update Standard Operating Procedures (SOPs) for network operations and maintenance Ensure all network changes and incidents are properly documented and communicated Split tickets with multiple issues into individual tickets for proper tracking PROJECT WORK Support the project team with network design and implementation for client deployments Support network upgrades, migrations, and infrastructure optimization initiatives Collaborate on complex multi-site and hybrid network projects COMMUNICATION, REPORTING & RISK Create and maintain documentation for on-site processes Escalate tickets requiring Service Delivery Manager support Communicate ticket status to clients at every step of the way Notify clients of any changes or outages related to their issues Identify, communicate, and mitigate potential risks to the Service Delivery Manager and clients TEAM WORK Follow the schedule provided by the Service Delivery Manager or Service Coordinator Adhere to all company security procedures and maintain vigilance for security issues Identify opportunities for improvement and make constructive suggestions for change Contribute to innovative process improvements SKILLS & ATTRIBUTESDESIRED 2+ years of hands-on experience in high-level network maintenance, configuration, and administration Great communication skills, founded in being a good listener Strong systems administration knowledge and experience with Windows Server and Azure environments Advanced knowledge of network design principles and enterprise network architectures Strong experience with SonicWall firewalls and network security appliances Experience and knowledge of working with the Microsoft 365 Platform Experience working with vendors for expedited troubleshooting of hardware and software systems Proven experience configuring and troubleshooting VPN technologies Advanced TCP/IP networking knowledge and network troubleshooting methodology Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders Exceptional attention to detail with strong organizational skills Ability to keep up with and adapt to the fast-paced IT world Ability to answer and explain high-level technical networking and systems questions clearly Experience supporting Microsoft 365 or other cloud platforms from a network and systems perspective NICE TO HAVE Experience using ticketing systems, RMM tools, and PSA software (ConnectWise Manager) Experience providing support via remote tools (Screen Connect) Experience handling technical service tickets Professional IT Certifications such as CompTIA Network+ and Security+ Client experience certifications such as Helpdesk Habits Experience working on a helpdesk or for a Managed Service Provider (MSP) / IT Support Business WHAT WE OFFER Competitive health, dental, and vision coverage An easy-going environment and culture (we all enjoy what we do) Subscription to Cybrary.it for ongoing professional development Company laptop and necessary equipment Flexible work-from-home arrangements after 90-day probationary period 401(k) retirement plan COMPENSATION $80,000 - $85,000 (commensurate with experience)

PROXIMITY SUPPORT TECHNICIAN Key Responsibilities End-User Support & Device Management Provide professional in-person and remote technical support for mobile devices (smartphones, tablets), laptops, desktops, and peripheral equipment Execute iPhone/iPad activations, Mobile Device Management (MDM) enrollment, and carrier coordination for wireless deployments Support Apple devices (iPhones, iPads, MACs) and Windows operating systems with Microsoft Office suite Deliver hardware/software troubleshooting and break-fix services consistent with luxury retail brand standards Infrastructure & Equipment Support Manage onsite IT assets across stores, distribution centers, repair facilities, manufacturing sites, and corporate offices Support diverse printer ecosystem including HP LaserJet, Zebra printers, retail printers (RFID/Epson), and general office printers Set up and support videoconferencing equipment (Zoom) and audio/video systems (e.g., Carlipa) Perform initial troubleshooting and first-level support for network infrastructure, including connectivity issues and equipment reboots Maintain point-of-sale systems, displays, scanners, input devices and handheld devices Lifecycle & Asset Management Perform complete lifecycle management of endpoints including imaging, provisioning, configuration, upgrades, and decommissioning Conduct IT asset inventory control and management with complete audit trails Provision, track, and maintain loaner/temporary equipment inventory for business continuity Maintain asset hygiene standards including lifecycle tracking, disposal protocols, and regional compliance requirements Perform basic hardware maintenance (Intel, Mac) Project Support & Documentation Support new store openings and sites like warehouse or manufacture, renovations, relocations, and closures including technology setup/teardown and cutover coordination Participate in small-scale IT projects such as new software/hardware deployments or system updates under supervision Document all activities accurately in incident, request, and asset management systems Create and update technical documentation and knowledge base articles Contribute to knowledge management systems by documenting solutions, creating how-to guides, and reporting recurring issues Incident & Service Management Manage and control IT incidents and service requests, ensuring timely resolution and adherence to Service Level Agreements (SLAs) Conduct scheduled and ad-hoc site visits to provide proactive support and assess IS&T health Conduct basic monitoring of systems and infrastructure, reporting anomalies to senior team members Coordinate effectively with third-party vendors, OEMs, and internal support groups (network, security, applications) Business Partnership & Escalation Partner with business stakeholders to identify technology pain points and escalate systemic issues through proper channels Translate business needs into technical solutions or route requests to appropriate specialized teams Demonstrate service-excellence mindset and effective conflict resolution skills Required Qualifications & Skills Education & Experience Currently pursuing or holding a degree in Information Technology, Computer Science, Computer Engineering, or related field Experience with networks and TCP/IP protocols Strong experience and knowledge of Operating Systems (Windows and macOS) Technical Competencies Familiarity with ITSM (ServiceNow) and remote support tools Proficiency with Mobile Device Management platforms Understanding of asset management systems and lifecycle processes Professional Skills Excellent verbal and written communication skills with intermediate to advanced English language proficiency (Option for Spanish or Portuguese based on the location) Demonstrated ability to work effectively in a team environment Aptitude for conflict resolution and managing pressure effectively Proactive attitude and strong desire for continuous learning and professional development Service-excellence mindset appropriate for luxury retail environments CompTIA A+ or equivalent Availability for travel Valid driver's license and full ability to drive

Job Description Job Description COMPANY OVERVIEW XCEL Engineering, Inc. is an award-winning small business that provides trusted information technology, engineering, consulting and project management solutions and services to federal agencies and organizations. Originally founded in 1971 by professional engineers at the University of Tennessee, XCEL was acquired in 2003 by U.S. Army and Navy veterans and in 2023 became a MartinFed company. XCEL Engineering is a part of IT Lab Partners (ITLP) which was created to support a leading research facility in the East Tennessee region in recruiting the best and the brightest technical talent. Considering joining our impressive team today! JOB OVERVIEW We are seeking a highly skilled and experienced Senior Cybersecurity Engineer - Vulnerability & Security Monitoring to support enterprise cybersecurity operations across complex, mission-critical computing environments. This position is responsible for administering, maintaining, and enhancing enterprise vulnerability management, security monitoring, and event logging capabilities to ensure the confidentiality, integrity, and availability of information systems. The ideal candidate will bring extensive hands-on experience with Tenable Security Center, enterprise SIEM platforms, vulnerability assessment, log management, and security automation, along with a strong understanding of federal cybersecurity requirements. This role requires a technically proficient engineer capable of troubleshooting complex security technologies, analyzing vulnerabilities and security events, developing automated solutions, and collaborating with cross-functional teams to strengthen the organization's overall security posture across classified and unclassified environments. ESSENTIAL FUNCTIONS Vulnerability Management & Assessment Administer, configure, maintain, and optimize enterprise vulnerability management platforms, primarily Tenable Security Center (Tenable.sc). Manage vulnerability scanning infrastructure, including scanner deployment, scan policies, scheduling, credential management, plugin updates, and operational troubleshooting. Conduct comprehensive vulnerability assessments across diverse enterprise computing environments, including servers, networks, applications, and infrastructure systems. Analyze vulnerability scan results to validate findings, identify false positives, assess severity, and prioritize remediation efforts based on risk and operational impact. Troubleshoot failed scans, scanner connectivity issues, credential failures, performance limitations, and detection anomalies. Collaborate with system administrators, infrastructure teams, and security personnel to develop remediation strategies, track vulnerabilities, and verify corrective actions. Engage directly with vendors, including Tenable, to resolve technical issues, investigate inaccurate findings, and validate software updates or detection improvements. Develop vulnerability reports, dashboards, and metrics to communicate security risks, remediation progress, and overall program effectiveness. Security Information & Event Management (SIEM) / Logging Administer, configure, maintain, and enhance enterprise SIEM and centralized security logging platforms. Design, implement, and troubleshoot log collection architectures, event collectors, processing pipelines, indexing systems, and data ingestion workflows. Develop and maintain ETL (Extract, Transform, Load) processes to collect, normalize, transform, and integrate security event data from multiple enterprise sources. Integrate logs from operating systems, network devices, applications, security tools, and infrastructure platforms to improve enterprise security visibility. Monitor and troubleshoot log ingestion failures, parsing errors, data quality issues, and system performance concerns. Collaborate with system owners and cybersecurity teams to ensure logging and auditing practices align with NIST SP 800-53 Audit and Accountability (AU) controls across multiple classified enclaves. Identify gaps in logging coverage and implement enhancements to improve threat detection, incident investigation, and security monitoring. Develop and optimize security event searches, correlation rules, dashboards, and reporting capabilities to support threat hunting and incident response. Coordinate with software and technology vendors to resolve SIEM platform issues and improve logging capabilities. Required Qualifications: Bachelor's degree in Cybersecurity, Computer Science, Information Technology, Information Systems, Engineering, or a related technical discipline, or an equivalent combination of education and relevant experience. Significant professional experience in cybersecurity engineering, vulnerability management, security monitoring, or enterprise security operations. Demonstrated hands-on experience administering and troubleshooting Tenable Security Center (Tenable.sc) or comparable enterprise vulnerability management platforms. Strong understanding of vulnerability scanning methodologies, credentialed scanning, vulnerability validation, risk assessment, and remediation processes. Hands-on experience administering, configuring, or supporting enterprise SIEM and centralized logging solutions. Experience with log collection, ingestion pipelines, event processing, indexing, parsing, and security event analysis. Knowledge of ETL processes, data integration, and security log normalization. Experience supporting security monitoring, incident response, threat analysis, or security investigations. Familiarity with NIST SP 800-53, particularly Audit and Accountability (AU) controls, and federal cybersecurity compliance requirements. Experience troubleshooting complex technical issues across enterprise operating systems, networks, applications, and security technologies. Ability to develop or maintain scripts and automated workflows using Python, PowerShell, Bash, or similar scripting languages. Strong analytical, problem-solving, technical documentation, and communication skills. Ability to work effectively with multidisciplinary technical teams and communicate cybersecurity risks to stakeholders. Preferred Qualifications: US Citizen with an active Department of Defense (DoD) TS, Department of Energy (DOE) Q security clearance or equivalent. Bachelors degree in computer science, information assurance or related technical field with 7+ years of relevant experience. Experience supporting cybersecurity operations within Department of Defense (DoD), Department of Energy (DOE), or other federal government environments. Experience working within classified computing environments or multiple security enclaves. Advanced knowledge of Tenable Security Center, Nessus scanners, scan policy development, and vulnerability reporting. Experience with enterprise SIEM platforms such as Splunk, Elastic Security, IBM QRadar, or similar technologies. Experience designing or maintaining custom log ingestion pipelines, data transformations, and automated security workflows. Familiarity with Linux and Windows system administration, enterprise networking, and infrastructure security. Experience with security automation, REST APIs, system integrations, and scripting. Knowledge of NIST Risk Management Framework (RMF), continuous monitoring, and federal information security requirements. Experience supporting threat hunting, detection engineering, security analytics, or incident response activities. Relevant industry certifications such as CompTIA Security+, CySA+, CASP+/SecurityX, CISSP, GIAC, or equivalent cybersecurity credentials. PHYSICAL REQUIREMENTS & ENVIRONMENTAL CONDITIONS Inside office environment. Working on a computer for long periods of time. May involve long period of sitting at a desk. OTHER DUTIES This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Xcel Engineering is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristics protected by applicable federal, state or local law. If you are a qualified individual with a disability or disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Xcel Engineering's current openings as a result of your disability. You can request reasonable accommodations by calling . Thank you for your interest in Xcel Engineering. All positions at Xcel Engineering, Inc. are contingent upon passing both a background check and drug screening prior to a start date and are subject to random drug screenings during the employment period. In addition, Xcel Engineering is an E-Verify employer. Job Posted by ApplicantPro

Job Description Job Description Interview process: 1, Phone 2. In-person 12 months contract with possible extension 5 days onsite Senior Systems Support Engineer (contractor position) DSI R&D Services Team Role Overview: The Senior Systems Support Engineer provides comprehensive hardware, software, and networking support for Roche instruments across the Pleasanton and Santa Clara campuses, as well as remote external sites. Networking Support (Core Focus): Responsibilities include configuring, maintaining and setting up firewall/servers and PC devices, managing IP addresses and folder shares on instruments and servers, and diagnosing network connectivity issues on VLANs, switches, servers and working with internal and external stakeholders. Instrument & Systems Support: Performs preventative maintenance (PMs), installation and operational qualifications (IOQs), hardware repairs, part replacements, and system software upgrades. Documentation & Coordination: Accurately documents all service activities in the electronic database, coordinates requests via ServiceNow, and communicates status updates to stakeholders. Training & Development: Participates in ongoing training with senior team members and subject matter experts to master Roche instrumentation, eventually guiding other team members. Education & Experience: Requires an Associate's or Bachelor's degree in a technical field (such as Electrical Engineering or IT Engineering) and at least 3 years of experience servicing medical or laboratory equipment with networking fundamentals or equivalent. Safety & Compliance: Strictly complies with all Roche safety policies, practices, and applicable FDA and ISO regulations related to instrument support and qualification.

Job Description Job Description Our client, a Biotech company, is looking for a Senior Systems Support Engineer for their Pleasanton, CA location. Responsibilities: The Senior Systems Support Engineer provides comprehensive hardware, software, and networking support for client instruments across the Pleasanton and Santa Clara campuses, as well as remote external sites. Networking Support (Core Focus): Responsibilities include configuring, maintaining and setting up firewall/servers and PC devices, managing IP addresses and folder shares on instruments and servers, and diagnosing network connectivity issues on VLANs, switches, servers and working with internal and external stakeholders. Instrument & Systems Support: Performs preventative maintenance (PMs), installation and operational qualifications (IOQs), hardware repairs, part replacements, and system software upgrades. Documentation & Coordination: Accurately documents all service activities in the electronic database, coordinates requests via ServiceNow, and communicates status updates to stakeholders. Training & Development: Participates in ongoing training with senior team members and subject matter experts to master client instrumentation, eventually guiding other team members. Safety & Compliance: Strictly complies with all client safety policies, practices, and applicable FDA and ISO regulations related to instrument support and qualification. Senior Systems Support Engineer A Senior Systems Support Engineer provides service on client instruments and networked systems used for Research, Development. This role is responsible for the installation/deinstallation, qualification, preventative maintenance, and repair of client instruments and software, with a strong emphasis on the networking infrastructure that supports these systems - including IP address mapping, Fortigate firewall configuration, and network troubleshooting. Under guidance from senior team members, the Senior Systems Support Engineer troubleshoots instrument hardware-software problems and network connectivity issues by using service software, reviewing system-generated problem reports/error codes, and performing root cause analyses. Being a team player is essential, as this position interfaces daily with coworkers, internal stakeholders, and various interdisciplinary functional areas within the organization. The Senior Systems Support Engineer must be committed to customer satisfaction, with the ability to demonstrate outstanding interpersonal skills and solid judgment. Instrument Systems Support: Perform preventative maintenance (PM;s) Perform installation/operational qualifications (IOQs) Troubleshoot, replace parts, and perform repairs on instruments Install/deinstall/relocate instruments and computer control units Install or upgrade system and application software Networking Support (Core Focus Area) Establish, maintain and troubleshoot network connections for remote access to internally and externally placed instruments Map and manage IP addresses for networked lab instruments and systems Configure, maintain, and troubleshoot Fortigate firewall devices to ensure secure and reliable connectivity for client systems Diagnose and resolve network connectivity issues (e.g., VLANs, switches, routing, DNS/DHCP) affecting instrument and system performance Provide IT hardware and networking support for RD and training labs Work closely with Systems and/or Software Development subject matter experts (SMEs) to learn client instrumentation, software, and networking functionality, including advanced troubleshooting knowledge Documentation Coordination Document all service and support activities accurately and in a timely manner in the electronic equipment management database and/or other applicable software tools according to approved procedures Coordinate and triage onsite and/or remote network service requests using ServiceNow and communicate status updates to the service requestor Build effective customer/stakeholder relationships through solution-oriented communication and service, providing on-site or remote support as needed Attend and contribute updates during team huddles and other meetings, escalating issues as needed Provide IT support for in-house lab-based instruments and the secure data repository as needed Training Requirements Train with team members and Development colleagues to acquire client instrument service, networking, and troubleshooting skills, with self-initiative to pursue additional training Under guidance from senior team members, learn to solve a variety of instrument, software, and networking problems of diverse scope and complexity by reviewing service documentation and consulting with SMEs Interface with high-level technical support from other functional areas, e.g., Global Customer Support (GCS), Systems Development engineers) to obtain expertise for difficult or recurring issues Learn how to execute qualification documents (IQ/OQ) Once skill/knowledge is acquired, provide training or guidance to other team members on networking, instrument service, or other internal processes Safety Compliance Comply with client safety policies, practices, and procedures at all times Requirements: Requires an Associate's or Bachelor's degree in a technical field (such as Electrical Engineering or IT Engineering) and at least 3 years of experience servicing medical or laboratory equipment with networking fundamentals or equivalent. Required: Associate;s degree in Electrical/Electronic Engineering, Computer Science, Information Technology (Networking focus), or a related field, or equivalent combination of education and work experience Bachelor;s degree in Electrical/Electronic Engineering, Computer Science, Information Technology, or a related field 5+ years of experience servicing medical/lab equipment and/or supporting networked systems in an RD, hospital, or clinical laboratory setting, including hands-on experience with networking fundamentals (IP addressing/subnetting, VLANs, switches, routers, and firewalls) Direct experience configuring and troubleshooting Fortigate (or similar) firewall/network security appliances 4+ years of experience working in an IVD GMP/ISO regulated environment servicing medical devices and supporting IT/networking infrastructure within RD, hospital, or clinical laboratory settings. Industry networking certification (e.g., CompTIA Network+, Fortinet NSE, or Cisco CCNA) Working knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs, VPN, firewall rules) with the ability to apply this knowledge to troubleshoot instrument connectivity issues Awareness of FDA and ISO regulations related to instrument support and qualification Meticulous attention to detail to accurately document all activities and ensure quality support both internally and at external sites Strong organizational, multi-tasking, and time management skills Demonstrated ability to learn new skills, software, and networking tools rapidly Ability to be flexible with changing work priorities and follow procedures/manager instructions with a cooperative attitude Strong work ethic and communication skills Comfortable working both independently and collaboratively with IT/network teams and instrument SMEs Why Should You Apply? Health Benefits Referral Program Excellent growth and advancement opportunities

Job Description Job Description Summary: The Senior IT Systems Engineer (SSE) serves as a lead technical expert in system administration for complex and enterprise-level operating systems. The Senior SE recommends and oversees the configuration of operating systems and system applications, investigating and analyzing feasibility of system requirements, developing system specifications, and identifying advanced methods and solutions to ensure a high level of service to the customers of Columbia Association's (CA) Information Technology (IT) division. Essential Duties: Effectively participate in all aspects of design, development, testing, and implementation of all internal and external system features for the organization on an as-needed basis Provide expert-level customer support to address and resolve complex customer issues with efficiency and within CA's guidelines Resolve product or service problems by clarifying customer concerns, determining the cause of the problem, selecting and explaining the best solution to solve the problem Fully document solutions to issues in CA's Support Hub/knowledge base using the established CA criteria Lead one or more architecture assignments in close collaboration with the CA strategic partners and personnel to manage the deliverable schedule accordingly Ensure that all aspects of the architecture are driven by the business goals of the organization, with requirements managed consistently, effectively, and strategically Present the strategic benefits of adopting a consistent architectural approach Assess requirements and present system engineering-based recommendations that are in line with the strategic CA IT vision for the enterprise and wider best practice Ensure that the various views comprising enterprise architecture are consistent and coherent, developed at an appropriate level of detail, and that changes are controlled to maintain consistency Advise on and participate in the governance processes established to ensure that the enterprise architecture delivers the desired benefits to the organization Serve as a subject matter expert for architectural frameworks, methods and tools Advise and assist CA personnel and external partners' personnel in any architecture disciplines Ability to lead large and complex enterprise projects, ensuring strategic alignment and successful delivery within scope, time, and budget Support Microsoft Intune and IT Asset Management systems Demonstration of aptitude and commitment to continuous learning and upskilling, in alignment with departmental expectations for all team members Additional Duties: Effectively facilitate installation of all updates and patches to CA systems in a timely yet tested/secure manner Effectively plan and facilitate any other ongoing CA system support both on-site and with all CA's facilities Effectively assist as a technical resource with all general support and infrastructure problems and projects Monitor and maintain CA's enterprise systems and solutions as assigned Ensure testing includes requisite quality assurance metrics in accordance with CA's standards Under the guidance of CA IT Network Manager, monitor and maintain CA's network and infrastructure Monitors and maintains a comprehensive set of performance metrics for all system features Maintain an up-to-date knowledge of best practices, policies, and technical specifications for endpoint computing and server hardware Interact with team members in developing new service programs and in efficiently providing services offered Perform helpdesk duties including Call Center responsibilities & trouble ticket completion at all levels but with specific focus on Tier 2 & Tier 3 escalations Support audio/video systems and solutions Manage vendor relationships, contracts, solicitations and performance Requirements: Experience Strong technical and analytical background and experience in desktop/server configuration and integration - sufficient to allow for performance as single technical security support or as a lead in a security systems team Experience providing technical support to mid to large size organizations (500 ) utilizing ERP solutions Education Bachelor's degree in computer science, relevant software engineering experience or related field, or equivalent combination of education and work experience Certification ITIL 4 Foundation - required Smartsheet Product Certified - preferred Smartsheet Systems Administrator - preferred Certified Scrum Master - preferred Microsoft Certified: Azure Solutions Architect Expert - preferred Microsoft Certified: Windows Server Hybrid Administrator Associate - preferred Knowledge, Skills, and Abilities Problem Solving Demonstrated skill in problem solving and troubleshooting computer hardware, software and network connectivity Experience as primary technical support contact for a client Demonstrated skill in prioritizing tasks that are mission critical enterprise wide. Communication/Professionalism Ability to support all user levels and provide direct support to key CA stakeholders including senior management and Board officials. Demonstrated excellent technical and non-technical communication skills, both written and orally Significant, demonstrated experience providing technical customer support on the phone, online, and in person Ability to work independently and as part of a team providing timely, high-quality services. Ability to maintain confidentiality when accessing records for business needs Ability to adequately report project status, activities and achievements to a senior-level audience on a regular basis Technical Skills Experience in migration planning, systems upgrade planning, and with enterprise support tools Cisco Meraki knowledge is a plus Advanced Azure AD knowledge is required Experience with modern QA methodologies, tools and processes

Job Description Job Description Senior Systems Support Engineer 12 months contract with possible extension Pleasanton, CA 5 days onsite Interview process: 1, Phone 2. In-person Senior Systems Support Engineer (contractor position) DSI R&D Services Team Role Overview : The Senior Systems Support Engineer provides comprehensive hardware, software, and networking support for client instruments across the Pleasanton and Santa Clara campuses, as well as remote external sites. Networking Support (Core Focus) : Responsibilities include configuring, maintaining and setting up firewall/servers and PC devices, managing IP addresses and folder shares on instruments and servers, and diagnosing network connectivity issues on VLANs, switches, servers and working with internal and external stakeholders. Instrument & Systems Support : Performs preventative maintenance (PMs), installation and operational qualifications (IOQs), hardware repairs, part replacements, and system software upgrades. Documentation & Coordination : Accurately documents all service activities in the electronic database, coordinates requests via ServiceNow, and communicates status updates to stakeholders. Training & Development : Participates in ongoing training with senior team members and subject matter experts to master Roche instrumentation, eventually guiding other team members. Education & Experience: Requires an Associate's or Bachelor's degree in a technical field (such as Electrical Engineering or IT Engineering) and at least 3 years of experience servicing medical or laboratory equipment with networking fundamentals or equivalent. Safety & Compliance: Strictly complies with all Roche safety policies, practices, and applicable FDA and ISO regulations related to instrument support and qualification.

Job Description Job Description Genesis10 is currently seeking a Senior Infrastructure Engineer - Hybrid position with a Global Financial Institution located in Chandler, AZ. This is a 12+ month contract opportunity. Individuals in this role lead the most complex technical designs that enable tool integration, platform connectivity, and governed interaction patterns for AI and agentic capabilities across Network Services. This role facilitates the deployment of complex integration solutions by developing and refining reference patterns, interface designs, reusable connectors, templates, and automation. The focus is on enabling AI and automation solutions to interact with enterprise and network tools through scalable and secure integration approaches such as APIs, gateways, and service interfaces. Responsibilities: Translate business and technology requirements into complex integration designs, interface definitions, reusable patterns, blueprints, and playbooks aligned to enterprise standards and policies Lead the design of the most complex integration capabilities that connect AI and automation solutions to enterprise and network tools, platforms, and services Develop and refine reusable connectors, templates, interface patterns, and automation components that improve consistency and scalability of integration delivery Act as a consultant across a broad range of tools, integration patterns, platforms, and vendor offerings to help drive targeted business and transformation outcomes Lead evaluation of reference models, blueprints, and integration playbooks to ensure they are fit for purpose, secure, supportable, and aligned to approved architectural patterns Contribute to the technology strategy and architectural direction for integration services and provide feedback to architecture and platform teams on end-to-end solution needs Help establish secure authentication and authorization patterns that enable governed interaction between models, workflows, and enterprise tools Mentor and guide Infrastructure Engineers and related contributors to ensure integration solutions comply with enterprise design, engineering, and operational standards Participate in relevant steering committees, design reviews, or technical forums for infrastructure service domains, platform onboarding, and integration enablement Review and guide evaluations of third-party and enterprise products being considered for integration, onboarding, or adoption within the transformation ecosystem Develop or guide software and automation solutions that improve manual, repeatable, or inefficient integration processes Requirements: Strong experience designing and leading implementation of complex infrastructure tool and service integrations in a large enterprise environment Advanced knowledge of API-based integration patterns, service interfaces, gateway models, and platform connectivity approaches used to connect tools, workflows, and applications Experience defining reusable integration blueprints, reference patterns, templates, and playbooks that improve delivery speed, consistency, and maintainability Strong understanding of authentication, authorization, secret handling, and secure access patterns required for system-to-system and model-to-tool interaction Experience enabling interactions between applications, infrastructure tools, automation platforms, and enterprise services through governed and supportable integration methods Strong understanding of infrastructure service design, interface dependencies, resiliency expectations, and operational support models needed for production-grade integration services Ability to evaluate complex integration designs and guide teams on scalability, fit-for-purpose design, supportability, and alignment to enterprise standards Experience working across architecture, engineering, platform, security, and delivery stakeholders to align integration capabilities with broader technical and operational needs Familiarity with enterprise and network platforms and an understanding of the practical constraints involved in exposing tool capabilities safely for downstream use Experience contributing to strategy, architecture direction, or roadmap input for integration services, platform onboarding, or reusable connectivity capabilities Strong knowledge of logging, monitoring, observability, resiliency, and performance expectations for integrated services in production environments Experience evaluating third-party or enterprise products, services, and interfaces to determine fitness for adoption, integration, and operational support Strong written and verbal communication skills with the ability to explain integration designs, constraints, dependencies, and operational considerations clearly Experience mentoring engineers or guiding technical contributors on integration methods, interface validation, and implementation practices Experience working in a fast-paced and complex environment with evolving priorities, multiple platforms, and cross-functional integration dependencies Pay range: $60.24 - $68.24 per hour Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description Job Description About Client: The Client is a prominent global information technology services company. It provides a high-quality software development and IT consulting services. Throughout its journey, client has evolved into one of the largest IT firms in the world. The company has a robust portfolio of services that includes application development, maintenance, and modernization, cloud computing, data analytics, artificial intelligence, and cybersecurity solutions. They cater to clients across various industries, such as banking, finance, healthcare, retail, and manufacturing, among others. Furthermore, client is recognized for its commitment to sustainability and social responsibility. The company actively engages in environmental initiatives, diversity and inclusion programs, and corporate social responsibility projects aimed at making a positive impact on communities. Rate Range: $60-$65/Hr Job Description: The Platform Management team is part of the Wealth Management Organization. This position is for a senior level platform engineer who is responsible for managing technology platforms used by the division such as operating systems, public and private cloud, web, and middleware components like Business Process Management, Operational Decision Manager and Process Federation Server.etc. The resource will ensure that the platforms are up to date in support lifecycle, patching, and risk remediation. Excellent communication and collaboration skills to work with cross-functional teams. Deep knowledge and expertise of Linux, Kubernetes, Openshift, Github, Teamcity, Jenkins, Artifactory, Websphere Liberty, Eclipse IBM BPM, IBM ODM, Java and DB2 LUW (Mandatory skillsets). Primary Responsibilities: Manages complex platforms and frameworks like private and public cloud, middleware platforms like Business Process Management, Operational Decision Manager, and Process Federation Server. Supports large technology projects, hygiene activities, upgrades, rollouts at scale. Works closely with development teams to containerize applications, and ensuring the scalability, performance, and security of the OpenShift cluster, with expertise in Kubernetes concepts like deployments, pods, services, and CI/CD pipelines. Works closely with cross-functional teams to define standards, execute POCs, and integrate with CI/CD pipelines, utilizing tools such as UrbanCode Deploy, Harness, Jenkins, Artifactory, and HashiCorp products. Monitors platform health, identify and resolve issues related to application deployments, scaling, and network connectivity. Has deep understanding of Kubernetes core concepts like pods, deployments, services, ingress controllers, and scaling mechanisms. Ensures compliance with industry standards when deploying applications on the platform. Implements security best practices within the OpenShift environment, including role-based access control and image scanning. Utilizes DevOps tools such as Jenkins, Teamcity, GitHub, and Ansible to manage application deployments. Leads platforms enhancement activities - by performing automation of the processes using Python, Javascript. Provides guidance and support to development teams in adopting Kubernetes best practices and utilizing the Kubernetes platform effectively. Resolves production incidents quickly while maintaining service level agreements. Provides on-call coverage to support major activities and events. Coordinates with application dev teams, vendors, and business, as necessary. Support release deployments and collaborate with application teams to deliver data quality and governance objectives. Required/Mandatory Skills: IBM BPM/ODM experience WebSphere experience Scripting skills, one or more of the following (Bash, Ksh, perl, python) OS knowledge (Linux (CentOS RedHat), Windows) File transfer components and protocols SVN, GIT, BitBucket (version control systems) Kubernetes, Openshift experience Teamcity/Jenkins experience Distributed DB2 LUW Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees. About ApTask: ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Candidate Data Collection Disclaimer: At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment. If you have any concerns or queries about your personal information, please feel free to contact our compliance team at . Applicant Consent: By submitting your application, you agree to ApTask's () Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at or . 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Job Description Job Description About the Company & Role Our client is a leading global consultancy renowned for delivering high-profile, complex, iconic, large-scale capital projects. We're looking for a dynamic and motivated IT Infrastructure Engineer to join our growing team. In a full-time, permanent role, you will initially be working on the Hudson Tunnel Project. If you're excited to build real world experience in a modern, cloud first environment, this role gives you the foundation to grow fast. You'll serve as a senior technical resource to help maintain, secure, and improve the technology our client relies on every day. This position combines hands-on systems administration, advanced technical support, security operations, and project work across Microsoft 365, endpoint management, networking, and cloud infrastructure. As the IT Infrastructure Engineer, you will take ownership of complex issues, strengthen operational processes, and identify opportunities to improve reliability, security, and the employee experience. You will be resourceful and analytical, combining independent research, practical experience, and sound judgment to resolve unfamiliar problems. The busiest rail connection between New York, New Jersey, and the Northeast Corridor, the Hudson Tunnel Project will improve capacity, reliability, and resiliency of commuter and intercity rail transit serving 800,000 daily passengers from Washington, D.C. to New York and New England. This is a milestone project that is slated to receive nearly $12 billion in federal funding, the largest investment in a mass transit project in US history. This is a great opportunity for someone who enjoys both building technology and helping people use it effectively. Clear communication, thorough documentation, and a service-oriented approach are essential. What You'll Do: Systems Administration and Advanced Support Administer and maintain the computer systems, cloud services, file services, and supporting infrastructure. Provide Tier 2 and Tier 3 support for complex hardware, software, identity, connectivity, and application issues. Investigate recurring incidents, identify root causes, and implement lasting improvements. Support employee onboarding, role changes, and offboarding through timely device provisioning and access management. Coordinate with employees, IT colleagues, and vendors to resolve issues and deliver technology projects. Endpoint and Identity Management Manage Windows 11 endpoints, including deployment, configuration, and provisioning through Microsoft Intune and Windows Autopilot. Maintain Dell hardware and other supported devices throughout their lifecycle, including inventory, replacement planning, and secure retirement. Administer Microsoft Entra ID, security groups, role-based access, multifactor authentication, and Conditional Access. Develop and maintain device compliance policies, configuration profiles, update rings, and application deployments. Maintain Group Policy baselines and support the planned transition to modern device management where appropriate. Support Apple device enrollment and management through Apple Business Manager and other device management platforms. Maintain identity and provisioning integrations with HR systems, such as ADP Workforce Now or Workday, as applicable. Microsoft 365 Administration Administer Exchange Online, Teams, SharePoint Online, OneDrive, and related Microsoft 365 services. Manage service configuration, licensing, permissions, and operational health. Partner with business stakeholders to improve collaboration, information access, and effective use of Microsoft 365. Support the evaluation and governed adoption of Microsoft Copilot, Power Apps, Fabric, and Microsoft Foundry in partnership with relevant business and technical owners. Networking and Security Administer Cisco Meraki infrastructure, including MX security appliances, switches, wireless access points, and cameras. Monitor LAN, WAN, wireless, internet, and remote-access services for availability, performance, and security issues. Maintain endpoint protection, firewall policies, secure configurations, and vulnerability remediation processes. Investigate and respond to security alerts using tools such as Microsoft Defender, Microsoft Sentinel, Cisco Umbrella, and other monitoring platforms. Apply least-privilege access and established security baselines across systems and endpoints. Help employees recognize phishing attempts, suspicious requests, and other common security threats. Monitoring, Automation, and Patch Management Use NinjaOne to monitor endpoints, manage patches, deploy software, and provide remote support. Develop and maintain scripts and automated workflows that reduce repetitive work and improve consistency. Establish patch baselines, maintenance windows, remediation procedures, and reporting. Connect monitoring and alerting with ticketing processes to support timely investigation and resolution. Evaluate changes for operational impact and maintain appropriate testing, documentation, and recovery procedures. IT Operations and Documentation Manage incidents, service requests, and escalations through NinjaOne Ticketing or a comparable IT service management platform. Create and maintain standard operating procedures, knowledge base articles, system documentation, and asset records. Develop, maintain, and test disaster recovery and business continuity procedures in coordination with business stakeholders. Maintain major-incident playbooks, escalation paths, and employee communication procedures. Coordinate vendor support, service commitments, renewals, and statements of work for assigned platforms. Support Global Relay administration and related retention or archiving requirements in coordination with designated business and compliance owners. Technical Leadership and Continuous Improvement Provide technical guidance and mentorship to junior IT staff. Lead assigned infrastructure and service improvement projects from planning through implementation and handoff. Evaluate technologies such as Virtual Desktop Infrastructure and Azure Virtual Desktop based on business needs, security, cost, and support requirements. Recommend improvements to system reliability, user experience, and IT efficiency. Communicate technical risks, options, and recommendations clearly to IT leadership and business stakeholders. What You Bring: At least 10 years of progressively responsible experience in systems administration, IT infrastructure, or a related hands-on technical role. Strong experience administering Microsoft 365, including Entra ID, Intune, Exchange Online, Teams, and SharePoint Online. Hands-on experience with Windows 11, Windows Autopilot, Dell hardware, endpoint configuration, and device lifecycle management. Experience managing Cisco Meraki networking and security infrastructure. Strong understanding of identity and access management, Conditional Access, multifactor authentication, security groups, and Group Policy. Experience using NinjaOne or a comparable remote monitoring and management platform. Experience with endpoint security, security monitoring, patch management, and incident investigation. Demonstrated ability to provide Tier 2 and Tier 3 support and troubleshoot complex issues across endpoints, networks, and cloud services. Ability to develop and maintain PowerShell scripts or comparable automation. Strong documentation, organization, and prioritization skills. Ability to explain technical concepts to employees with varying levels of technical knowledge. Demonstrated ownership, sound judgment, attention to detail, and effectiveness during service disruptions. Preferred Qualifications Experience with Apple Business Manager, Global Relay, and HR-driven identity or provisioning integrations. Experience with Microsoft Sentinel, Microsoft Defender, Cisco Umbrella, or comparable security platforms. Experience supporting Microsoft Copilot, Power Apps, Fabric, or Microsoft Foundry. Experience implementing or supporting VDI or Azure Virtual Desktop. Familiarity with ITIL practices, NIST frameworks, CIS Microsoft 365 Benchmarks, and CISA SCuBA guidance. Relevant Microsoft, Cisco, CompTIA, security, or IT service management certifications. Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. What Success Looks Like Employees receive responsive support and clear communication. Systems and endpoints remain secure, reliable, and consistently maintained. Access and device provisioning are accurate and timely throughout the employee lifecycle. Recurring incidents and manual tasks decrease through root-cause resolution and automation. Documentation and recovery procedures remain current and usable. Technology projects deliver measurable improvements. Who You Are Proactive: You take initiative and look for ways to help. Growth-oriented: You're excited to learn and expand your technical skills. Accountable: You take ownership and follow through with care. Team-First: . click apply for full job details

Job Description Job Description About the Company & Role Our client is a leading global consultancy renowned for delivering high-profile, complex, iconic, large-scale capital projects. We're looking for a dynamic and motivated IT Infrastructure Engineer to join our growing team. In a full-time, permanent role, you will initially be working on the Hudson Tunnel Project. If you're excited to build real world experience in a modern, cloud first environment, this role gives you the foundation to grow fast. You'll serve as a senior technical resource to help maintain, secure, and improve the technology our client relies on every day. This position combines hands-on systems administration, advanced technical support, security operations, and project work across Microsoft 365, endpoint management, networking, and cloud infrastructure. As the IT Infrastructure Engineer, you will take ownership of complex issues, strengthen operational processes, and identify opportunities to improve reliability, security, and the employee experience. You will be resourceful and analytical, combining independent research, practical experience, and sound judgment to resolve unfamiliar problems. The busiest rail connection between New York, New Jersey, and the Northeast Corridor, the Hudson Tunnel Project will improve capacity, reliability, and resiliency of commuter and intercity rail transit serving 800,000 daily passengers from Washington, D.C. to New York and New England. This is a milestone project that is slated to receive nearly $12 billion in federal funding, the largest investment in a mass transit project in US history. This is a great opportunity for someone who enjoys both building technology and helping people use it effectively. Clear communication, thorough documentation, and a service-oriented approach are essential. What You'll Do: Systems Administration and Advanced Support Administer and maintain the computer systems, cloud services, file services, and supporting infrastructure. Provide Tier 2 and Tier 3 support for complex hardware, software, identity, connectivity, and application issues. Investigate recurring incidents, identify root causes, and implement lasting improvements. Support employee onboarding, role changes, and offboarding through timely device provisioning and access management. Coordinate with employees, IT colleagues, and vendors to resolve issues and deliver technology projects. Endpoint and Identity Management Manage Windows 11 endpoints, including deployment, configuration, and provisioning through Microsoft Intune and Windows Autopilot. Maintain Dell hardware and other supported devices throughout their lifecycle, including inventory, replacement planning, and secure retirement. Administer Microsoft Entra ID, security groups, role-based access, multifactor authentication, and Conditional Access. Develop and maintain device compliance policies, configuration profiles, update rings, and application deployments. Maintain Group Policy baselines and support the planned transition to modern device management where appropriate. Support Apple device enrollment and management through Apple Business Manager and other device management platforms. Maintain identity and provisioning integrations with HR systems, such as ADP Workforce Now or Workday, as applicable. Microsoft 365 Administration Administer Exchange Online, Teams, SharePoint Online, OneDrive, and related Microsoft 365 services. Manage service configuration, licensing, permissions, and operational health. Partner with business stakeholders to improve collaboration, information access, and effective use of Microsoft 365. Support the evaluation and governed adoption of Microsoft Copilot, Power Apps, Fabric, and Microsoft Foundry in partnership with relevant business and technical owners. Networking and Security Administer Cisco Meraki infrastructure, including MX security appliances, switches, wireless access points, and cameras. Monitor LAN, WAN, wireless, internet, and remote-access services for availability, performance, and security issues. Maintain endpoint protection, firewall policies, secure configurations, and vulnerability remediation processes. Investigate and respond to security alerts using tools such as Microsoft Defender, Microsoft Sentinel, Cisco Umbrella, and other monitoring platforms. Apply least-privilege access and established security baselines across systems and endpoints. Help employees recognize phishing attempts, suspicious requests, and other common security threats. Monitoring, Automation, and Patch Management Use NinjaOne to monitor endpoints, manage patches, deploy software, and provide remote support. Develop and maintain scripts and automated workflows that reduce repetitive work and improve consistency. Establish patch baselines, maintenance windows, remediation procedures, and reporting. Connect monitoring and alerting with ticketing processes to support timely investigation and resolution. Evaluate changes for operational impact and maintain appropriate testing, documentation, and recovery procedures. IT Operations and Documentation Manage incidents, service requests, and escalations through NinjaOne Ticketing or a comparable IT service management platform. Create and maintain standard operating procedures, knowledge base articles, system documentation, and asset records. Develop, maintain, and test disaster recovery and business continuity procedures in coordination with business stakeholders. Maintain major-incident playbooks, escalation paths, and employee communication procedures. Coordinate vendor support, service commitments, renewals, and statements of work for assigned platforms. Support Global Relay administration and related retention or archiving requirements in coordination with designated business and compliance owners. Technical Leadership and Continuous Improvement Provide technical guidance and mentorship to junior IT staff. Lead assigned infrastructure and service improvement projects from planning through implementation and handoff. Evaluate technologies such as Virtual Desktop Infrastructure and Azure Virtual Desktop based on business needs, security, cost, and support requirements. Recommend improvements to system reliability, user experience, and IT efficiency. Communicate technical risks, options, and recommendations clearly to IT leadership and business stakeholders. What You Bring: At least 10 years of progressively responsible experience in systems administration, IT infrastructure, or a related hands-on technical role. Strong experience administering Microsoft 365, including Entra ID, Intune, Exchange Online, Teams, and SharePoint Online. Hands-on experience with Windows 11, Windows Autopilot, Dell hardware, endpoint configuration, and device lifecycle management. Experience managing Cisco Meraki networking and security infrastructure. Strong understanding of identity and access management, Conditional Access, multifactor authentication, security groups, and Group Policy. Experience using NinjaOne or a comparable remote monitoring and management platform. Experience with endpoint security, security monitoring, patch management, and incident investigation. Demonstrated ability to provide Tier 2 and Tier 3 support and troubleshoot complex issues across endpoints, networks, and cloud services. Ability to develop and maintain PowerShell scripts or comparable automation. Strong documentation, organization, and prioritization skills. Ability to explain technical concepts to employees with varying levels of technical knowledge. Demonstrated ownership, sound judgment, attention to detail, and effectiveness during service disruptions. Preferred Qualifications Experience with Apple Business Manager, Global Relay, and HR-driven identity or provisioning integrations. Experience with Microsoft Sentinel, Microsoft Defender, Cisco Umbrella, or comparable security platforms. Experience supporting Microsoft Copilot, Power Apps, Fabric, or Microsoft Foundry. Experience implementing or supporting VDI or Azure Virtual Desktop. Familiarity with ITIL practices, NIST frameworks, CIS Microsoft 365 Benchmarks, and CISA SCuBA guidance. Relevant Microsoft, Cisco, CompTIA, security, or IT service management certifications. Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. What Success Looks Like Employees receive responsive support and clear communication. Systems and endpoints remain secure, reliable, and consistently maintained. Access and device provisioning are accurate and timely throughout the employee lifecycle. Recurring incidents and manual tasks decrease through root-cause resolution and automation. Documentation and recovery procedures remain current and usable. Technology projects deliver measurable improvements. Who You Are Proactive: You take initiative and look for ways to help. Growth-oriented: You're excited to learn and expand your technical skills. Accountable: You take ownership and follow through with care. Team-First: . click apply for full job details

Job Description Job Description Benefits U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law. Summary of Position: The Senior Network Engineer is responsible for the architecture, design, engineering, and operational support of Denali's enterprise network, which is primarily Cisco-based with Ubiquiti UniFi deployments at select remote sites. This role provides expert-level routing, switching, wireless, and network security support (including Cisco ISE, Cisco Umbrella, and Cisco Firepower Threat Defense), and also maintains and supports network infrastructure associated with customer equipment that Denali hosts on-premise on behalf of its customers. The Senior Network Engineer participates in planning, installation, maintenance, management, and coordination of all network services, and serves as a senior technical escalation point for complex network issues, including Wi-Fi troubleshooting and remediation. Essential Functions: Provide expert-level network design and daily operational support for Denali's enterprise-wide Cisco network infrastructure, including sites with Ubiquiti UniFi equipment Lead architecture and design of routing, switching, wireless, and network security solutions to meet business and operational requirements Serve as a senior escalation point for complex network incidents; perform root cause analysis on service-interrupting events and implement measures to prevent recurrence Design, configure, deploy, and maintain Cisco ISE for network access control, authentication, and policy enforcement Administer and optimize Cisco Umbrella for DNS-layer security and web filtering across the environment Administer and support Cisco Firepower Threat Defense (FTD) for network security, threat prevention, and firewall policy management Troubleshoot and remediate wireless (Wi-Fi) connectivity, coverage, and performance issues across corporate and remote sites Implement and maintain routers, switches, firewalls, and wireless infrastructure across LAN, WAN, and remote-site environments Support and maintain network infrastructure associated with customer equipment hosted on-premise at Denali facilities, ensuring segmentation, availability, and security standards are met Design, configure, monitor, and optimize local and wide area networks for maximum availability, performance, and security Design, configure, and manage network security features, including firewalls, VPNs, and access control, in coordination with the security team Develop, maintain, and update a library of network technical documentation, including topology diagrams and standard operating procedures Evaluate and recommend new network hardware, software, and technologies for compatibility, scalability, and security Partner with cross-functional IT and engineering teams to plan, install, and coordinate network changes, upgrades, and new deployments Mentor and provide technical guidance to junior network engineers and IT staff Participate in an on-call rotation and provide after-hours support for critical network issues as needed Keep current on emerging network technologies, security threats, and industry best practices Competencies: Ensures Accountability Tech Savvy Communicates Effectively Values Differences Customer Focus Resourcefulness Drives Results Plans and Prioritizes Decision Quality Self-Development Work Environment: This position is based in a professional office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud-based filing systems, and collaboration tools. Physical Demands: This role requires physical capabilities that support the successful execution of key responsibilities. The employee regularly engages in verbal and written communication with colleagues and clients to address project-related inquiries and must be able to convey accurate information clearly and efficiently. The position involves remaining seated at a workstation for approximately 75% of the time, with occasional movement throughout the office to access equipment, supplies, and shared resources. Daily tasks include consistent use of computers and standard office technology such as keyboards, printers, and multifunction devices. The role also involves transporting equipment boxes weighing up to 25 pounds within the building and to other offsite locations as needed for project support. Required Education : Bachelor's degree in Computer Science, Information Technology, or a related field preferred (or equivalent combination of education and experience) 5+ years of experience Qualifications: 5+ years of experience as a Network Engineer, with demonstrated experience at a Senior level Expert-level knowledge of enterprise network architecture and design Expert-level experience with Cisco routing and switching in a production enterprise environment Expert-level experience deploying, configuring, and supporting Cisco ISE (Identity Services Engine) Expert-level experience administering Cisco Umbrella Expert-level experience administering and supporting Cisco Firepower Threat Defense (FTD) Required: proven, hands-on experience troubleshooting and remediating Wi-Fi/wireless issues Experience with Ubiquiti UniFi equipment, particularly in a remote-site context, strongly preferred Experience supporting wireless LAN controllers (Cisco WLC C9800), SD-WAN via Cisco vManage Dashboard, and centralized security management platforms (Cisco FMC or FDM) Experience supporting network infrastructure for customer-owned equipment hosted on-premise Strong working knowledge of network security fundamentals, including firewalls, VPNs, and segmentation Strong documentation, troubleshooting, and root cause analysis skills Ability to prioritize competing critical tasks and work independently with minimal direction Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders Professional certification: CCNP or CCIE, or a similar certification level from another vendor One or more of the following certifications preferred: CCIE Security, CCIE Enterprise Infrastructure, CCIE Data Center, or CCNP Data Center AAP/EEO Statement: 3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.