Housing Authority of San Luis Obispo (CA)
Paso Robles, California
Job Description The Software Systems Manager provides strategic oversight of Yardi and the Agency's related business applications, ensuring technology effectively supports operational needs, regulatory compliance, and efficient service delivery. The Manager proactively identifies systemic issues, evaluates how staff use software and technology in their daily work, and develops solutions that address root causes rather than repeatedly resolving the same problems. The Manager works closely with frontline staff and department leadership to understand workflow challenges, identify opportunities to streamline processes, and improve the effective use of existing applications. Responsibilities include developing and delivering targeted staff training, recommending system enhancements, and collaborating with software vendors to improve functionality, efficiency, and cost-effectiveness. The Manager also partners with the Agency's managed IT provider to resolve technical issues, establish hardware standards, plan technology changes, and ensure staff have the tools needed to perform their work effectively, including in the field. The goal is to ensure technology is not simply maintained, but continually improved to support the Agency's evolving needs, strengthen staff performance, reduce inefficiencies, and deliver sustainable, practical solutions. This is a working manager position. The Manager is expected to perform advanced configuration, reporting and troubleshooting work directly, in addition to supervising staff and setting the Agency's technology standards, procedures and roadmap. Strategic context Yardi has become mission-critical infrastructure for the Agency: it carries the property management, compliance certification, voucher, accounting and reporting functions on which the Agency's funding relationships depend. Compliance and reporting risk is therefore inherently technology risk. This position exists to ensure that (a) institutional knowledge of the Agency's core systems does not rest with a single individual, (b) staff receive timely day-to-day support rather than queuing behind project work, and (c) the functions of strategic system ownership and operational support are separated and independently resourced. Because contracted IT vendors do not generally understand housing operations or Yardi workflows, the Agency's software expertise must be held internally. Supervision Received and Exercised Receives general direction from the Director of Housing Management. Work is reviewed against Agency objectives and results, not against method. Provides direct supervision to the Software Implementation and Support Specialist. Directs Yardi-related work performed by staff in other departments. Software Systems Administration and Optimization Configure Yardi modules and workflows to reflect Agency policy, regulatory requirements and approved business process. Own system optimization across Yardi and related applications: assess current use against available capability, identify underused or misused functionality, and implement improvements. Oversee data integrity, system audits and compliance-related reporting structures, ensuring that data entered across departments supports accurate certification, accounting and regulatory reporting. Develop and maintain the Agency's reporting architecture, including dashboards and standard reports used by executive leadership, property management and the Housing Choice Voucher Division. Perform advanced troubleshooting on system issues that exceed first-line support capability, and engage vendor support where required. Serve as the Agency's subject matter expert for software systems, and act as the escalation point for software questions, configuration requests and workflow design. Implementations, Projects and Vendor Management Manage software implementations, upgrades, testing and rollouts, including scoping, scheduling, user acceptance testing, training coordination and post-implementation support. Plan and execute technology-related projects from initiation through close, developing and leading teams of members with varying levels of expertise. Serve as principal contact with software and service vendors - including contracted IT support providers such as CITIG - and negotiate for services and products, oversee vendor work, and hold vendors accountable to agreed service levels. Manage contracts related to software systems, including renewals, license counts, subscriptions and vendor performance. Brings planned technology purchases, software, system changes and new vendors to the Agency's managed IT provider before the Agency commits to them, so requirements, security and support are worked out in advance. Security, Access Governance and Standards Own user access within Yardi, the Agency's website content management system and other Agency business applications, including role design, permission structures, provisioning and periodic access review. Serve as the Agency's authorized requester and approver for access to Microsoft 365, email, network and shared files, and submit new-hire, role-change and separation requests to the managed IT provider so access is granted and removed on time. Work with the managed IT provider on security risk: review its findings and recommendations, bring them to leadership for decision, and track agreed actions to completion. Changes to firewalls, network equipment, endpoint protection and Microsoft 365 security settings are made by or coordinated through the managed IT provider. Work with Human Resources and the managed IT provider to develop and maintain technology policies and procedures, including how departments request and implement new technology, and security awareness training for new employees within their first 30 days. Coordinate technology-related compliance, audit and cyber insurance responses, gathering technical answers from the managed IT provider and confirming they match how Agency systems actually operate. Support technology-related compliance and audit activities, and ensure system controls satisfy auditor and regulator expectations. Training, Staff Development and Support Operations Serve as the first point of contact for Yardi and business-application questions, especially how-to and training issues, and direct infrastructure, device and account problems to the Agency's managed IT provider. Lead the Agency's software (Yardi) training strategy: determine competency expectations by role, direct the development of training content and reference materials, and verify that staff can execute system workflows correctly. Supervise the day-to-day technology support operation, including ticket coordination, response standards and escalation paths. Supervise, train, assign, review and evaluate the work of assigned staff; establish performance standards and conduct performance evaluation. Make recommendations for staffing levels and production support capacity, and assist in the selection of staff. Mentor staff at varying levels of expertise and provide cross-training to build redundancy in key administrative functions. Coordinate with user departments on scheduling, problem resolution, documentation and production control. Equipment, Assets and Operational Continuity Work with the Agency's managed IT provider to set hardware standards, and approve, budget and track Agency technology equipment, including computers, cell phones and mobile devices. Own the technology side of onboarding and offboarding; receive notice from Human Resources, confirm with the hiring manager what systems, equipment, workspace and phone the person needs, and submit complete requests to the managed IT provider early enough that everything is ready on the first day, and that access is removed at separation. Coordinate upgrades in hardware, software and communications components with outside vendors and users, minimizing interruption in service. Support technology budgeting and procurement planning. Cross-Department Integration, Web, and General Lead cross-department system integration, ensuring that systems supporting property management, compliance, the Housing Choice Voucher Division, finance and resident services share data accurately and consistently. Coordinate with executive leadership on technology direction and represent the Agency's technology interests in planning discussions. Serve as Website Manager, responsible for the content and direction of the Agency's website and coordinating the web vendor who handles technical development. Evaluate needs for new and revised systems, identify possible improvements in computer systems, and recommend purchase of new information systems hardware and software. Regularly attend seminars and read and evaluate trade journals, vendor reports, white papers and other sources for emerging technologies. Maintain various records and documentation for departments and computer systems. Perform related duties as required. Education, Training and Experience: Any combination of education and experience equivalent to an associate's or bachelor's degree in Information Technology, Business Information Systems, Computer Science or a related field; three years of experience administering, configuring or supporting on enterprise property management, housing or ERP system, including reporting . click apply for full job details
11/12/2026
Full time
Job Description The Software Systems Manager provides strategic oversight of Yardi and the Agency's related business applications, ensuring technology effectively supports operational needs, regulatory compliance, and efficient service delivery. The Manager proactively identifies systemic issues, evaluates how staff use software and technology in their daily work, and develops solutions that address root causes rather than repeatedly resolving the same problems. The Manager works closely with frontline staff and department leadership to understand workflow challenges, identify opportunities to streamline processes, and improve the effective use of existing applications. Responsibilities include developing and delivering targeted staff training, recommending system enhancements, and collaborating with software vendors to improve functionality, efficiency, and cost-effectiveness. The Manager also partners with the Agency's managed IT provider to resolve technical issues, establish hardware standards, plan technology changes, and ensure staff have the tools needed to perform their work effectively, including in the field. The goal is to ensure technology is not simply maintained, but continually improved to support the Agency's evolving needs, strengthen staff performance, reduce inefficiencies, and deliver sustainable, practical solutions. This is a working manager position. The Manager is expected to perform advanced configuration, reporting and troubleshooting work directly, in addition to supervising staff and setting the Agency's technology standards, procedures and roadmap. Strategic context Yardi has become mission-critical infrastructure for the Agency: it carries the property management, compliance certification, voucher, accounting and reporting functions on which the Agency's funding relationships depend. Compliance and reporting risk is therefore inherently technology risk. This position exists to ensure that (a) institutional knowledge of the Agency's core systems does not rest with a single individual, (b) staff receive timely day-to-day support rather than queuing behind project work, and (c) the functions of strategic system ownership and operational support are separated and independently resourced. Because contracted IT vendors do not generally understand housing operations or Yardi workflows, the Agency's software expertise must be held internally. Supervision Received and Exercised Receives general direction from the Director of Housing Management. Work is reviewed against Agency objectives and results, not against method. Provides direct supervision to the Software Implementation and Support Specialist. Directs Yardi-related work performed by staff in other departments. Software Systems Administration and Optimization Configure Yardi modules and workflows to reflect Agency policy, regulatory requirements and approved business process. Own system optimization across Yardi and related applications: assess current use against available capability, identify underused or misused functionality, and implement improvements. Oversee data integrity, system audits and compliance-related reporting structures, ensuring that data entered across departments supports accurate certification, accounting and regulatory reporting. Develop and maintain the Agency's reporting architecture, including dashboards and standard reports used by executive leadership, property management and the Housing Choice Voucher Division. Perform advanced troubleshooting on system issues that exceed first-line support capability, and engage vendor support where required. Serve as the Agency's subject matter expert for software systems, and act as the escalation point for software questions, configuration requests and workflow design. Implementations, Projects and Vendor Management Manage software implementations, upgrades, testing and rollouts, including scoping, scheduling, user acceptance testing, training coordination and post-implementation support. Plan and execute technology-related projects from initiation through close, developing and leading teams of members with varying levels of expertise. Serve as principal contact with software and service vendors - including contracted IT support providers such as CITIG - and negotiate for services and products, oversee vendor work, and hold vendors accountable to agreed service levels. Manage contracts related to software systems, including renewals, license counts, subscriptions and vendor performance. Brings planned technology purchases, software, system changes and new vendors to the Agency's managed IT provider before the Agency commits to them, so requirements, security and support are worked out in advance. Security, Access Governance and Standards Own user access within Yardi, the Agency's website content management system and other Agency business applications, including role design, permission structures, provisioning and periodic access review. Serve as the Agency's authorized requester and approver for access to Microsoft 365, email, network and shared files, and submit new-hire, role-change and separation requests to the managed IT provider so access is granted and removed on time. Work with the managed IT provider on security risk: review its findings and recommendations, bring them to leadership for decision, and track agreed actions to completion. Changes to firewalls, network equipment, endpoint protection and Microsoft 365 security settings are made by or coordinated through the managed IT provider. Work with Human Resources and the managed IT provider to develop and maintain technology policies and procedures, including how departments request and implement new technology, and security awareness training for new employees within their first 30 days. Coordinate technology-related compliance, audit and cyber insurance responses, gathering technical answers from the managed IT provider and confirming they match how Agency systems actually operate. Support technology-related compliance and audit activities, and ensure system controls satisfy auditor and regulator expectations. Training, Staff Development and Support Operations Serve as the first point of contact for Yardi and business-application questions, especially how-to and training issues, and direct infrastructure, device and account problems to the Agency's managed IT provider. Lead the Agency's software (Yardi) training strategy: determine competency expectations by role, direct the development of training content and reference materials, and verify that staff can execute system workflows correctly. Supervise the day-to-day technology support operation, including ticket coordination, response standards and escalation paths. Supervise, train, assign, review and evaluate the work of assigned staff; establish performance standards and conduct performance evaluation. Make recommendations for staffing levels and production support capacity, and assist in the selection of staff. Mentor staff at varying levels of expertise and provide cross-training to build redundancy in key administrative functions. Coordinate with user departments on scheduling, problem resolution, documentation and production control. Equipment, Assets and Operational Continuity Work with the Agency's managed IT provider to set hardware standards, and approve, budget and track Agency technology equipment, including computers, cell phones and mobile devices. Own the technology side of onboarding and offboarding; receive notice from Human Resources, confirm with the hiring manager what systems, equipment, workspace and phone the person needs, and submit complete requests to the managed IT provider early enough that everything is ready on the first day, and that access is removed at separation. Coordinate upgrades in hardware, software and communications components with outside vendors and users, minimizing interruption in service. Support technology budgeting and procurement planning. Cross-Department Integration, Web, and General Lead cross-department system integration, ensuring that systems supporting property management, compliance, the Housing Choice Voucher Division, finance and resident services share data accurately and consistently. Coordinate with executive leadership on technology direction and represent the Agency's technology interests in planning discussions. Serve as Website Manager, responsible for the content and direction of the Agency's website and coordinating the web vendor who handles technical development. Evaluate needs for new and revised systems, identify possible improvements in computer systems, and recommend purchase of new information systems hardware and software. Regularly attend seminars and read and evaluate trade journals, vendor reports, white papers and other sources for emerging technologies. Maintain various records and documentation for departments and computer systems. Perform related duties as required. Education, Training and Experience: Any combination of education and experience equivalent to an associate's or bachelor's degree in Information Technology, Business Information Systems, Computer Science or a related field; three years of experience administering, configuring or supporting on enterprise property management, housing or ERP system, including reporting . click apply for full job details
Housing Authority of San Luis Obispo (CA)
San Luis Obispo, California
The Software Systems Manager provides strategic oversight of Yardi and the Agency's related business applications, ensuring technology effectively supports operational needs, regulatory compliance, and efficient service delivery. The Manager proactively identifies systemic issues, evaluates how staff use software and technology in their daily work, and develops solutions that address root causes rather than repeatedly resolving the same problems. The Manager works closely with frontline staff and department leadership to understand workflow challenges, identify opportunities to streamline processes, and improve the effective use of existing applications. Responsibilities include developing and delivering targeted staff training, recommending system enhancements, and collaborating with software vendors to improve functionality, efficiency, and cost-effectiveness. The Manager also partners with the Agency's managed IT provider to resolve technical issues, establish hardware standards, plan technology changes, and ensure staff have the tools needed to perform their work effectively, including in the field. The goal is to ensure technology is not simply maintained, but continually improved to support the Agency's evolving needs, strengthen staff performance, reduce inefficiencies, and deliver sustainable, practical solutions. This is a working manager position. The Manager is expected to perform advanced configuration, reporting and troubleshooting work directly, in addition to supervising staff and setting the Agency's technology standards, procedures and roadmap. Strategic context Yardi has become mission-critical infrastructure for the Agency: it carries the property management, compliance certification, voucher, accounting and reporting functions on which the Agency's funding relationships depend. Compliance and reporting risk is therefore inherently technology risk. This position exists to ensure that (a) institutional knowledge of the Agency's core systems does not rest with a single individual, (b) staff receive timely day-to-day support rather than queuing behind project work, and (c) the functions of strategic system ownership and operational support are separated and independently resourced. Because contracted IT vendors do not generally understand housing operations or Yardi workflows, the Agency's software expertise must be held internally. Supervision Received and Exercised Receives general direction from the Director of Housing Management. Work is reviewed against Agency objectives and results, not against method. Provides direct supervision to the Software Implementation and Support Specialist. Directs Yardi-related work performed by staff in other departments. Software Systems Administration and Optimization Configure Yardi modules and workflows to reflect Agency policy, regulatory requirements and approved business process. Own system optimization across Yardi and related applications: assess current use against available capability, identify underused or misused functionality, and implement improvements. Oversee data integrity, system audits and compliance-related reporting structures, ensuring that data entered across departments supports accurate certification, accounting and regulatory reporting. Develop and maintain the Agency's reporting architecture, including dashboards and standard reports used by executive leadership, property management and the Housing Choice Voucher Division. Perform advanced troubleshooting on system issues that exceed first-line support capability, and engage vendor support where required. Serve as the Agency's subject matter expert for software systems, and act as the escalation point for software questions, configuration requests and workflow design. Implementations, Projects and Vendor Management Manage software implementations, upgrades, testing and rollouts, including scoping, scheduling, user acceptance testing, training coordination and post-implementation support. Plan and execute technology-related projects from initiation through close, developing and leading teams of members with varying levels of expertise. Serve as principal contact with software and service vendors - including contracted IT support providers such as CITIG - and negotiate for services and products, oversee vendor work, and hold vendors accountable to agreed service levels. Manage contracts related to software systems, including renewals, license counts, subscriptions and vendor performance. Brings planned technology purchases, software, system changes and new vendors to the Agency's managed IT provider before the Agency commits to them, so requirements, security and support are worked out in advance. Security, Access Governance and Standards Own user access within Yardi, the Agency's website content management system and other Agency business applications, including role design, permission structures, provisioning and periodic access review. Serve as the Agency's authorized requester and approver for access to Microsoft 365, email, network and shared files, and submit new-hire, role-change and separation requests to the managed IT provider so access is granted and removed on time. Work with the managed IT provider on security risk: review its findings and recommendations, bring them to leadership for decision, and track agreed actions to completion. Changes to firewalls, network equipment, endpoint protection and Microsoft 365 security settings are made by or coordinated through the managed IT provider. Work with Human Resources and the managed IT provider to develop and maintain technology policies and procedures, including how departments request and implement new technology, and security awareness training for new employees within their first 30 days. Coordinate technology-related compliance, audit and cyber insurance responses, gathering technical answers from the managed IT provider and confirming they match how Agency systems actually operate. Support technology-related compliance and audit activities, and ensure system controls satisfy auditor and regulator expectations. Training, Staff Development and Support Operations Serve as the first point of contact for Yardi and business-application questions, especially how-to and training issues, and direct infrastructure, device and account problems to the Agency's managed IT provider. Lead the Agency's software (Yardi) training strategy: determine competency expectations by role, direct the development of training content and reference materials, and verify that staff can execute system workflows correctly. Supervise the day-to-day technology support operation, including ticket coordination, response standards and escalation paths. Supervise, train, assign, review and evaluate the work of assigned staff; establish performance standards and conduct performance evaluation. Make recommendations for staffing levels and production support capacity, and assist in the selection of staff. Mentor staff at varying levels of expertise and provide cross-training to build redundancy in key administrative functions. Coordinate with user departments on scheduling, problem resolution, documentation and production control. Equipment, Assets and Operational Continuity Work with the Agency's managed IT provider to set hardware standards, and approve, budget and track Agency technology equipment, including computers, cell phones and mobile devices. Own the technology side of onboarding and offboarding; receive notice from Human Resources, confirm with the hiring manager what systems, equipment, workspace and phone the person needs, and submit complete requests to the managed IT provider early enough that everything is ready on the first day, and that access is removed at separation. Coordinate upgrades in hardware, software and communications components with outside vendors and users, minimizing interruption in service. Support technology budgeting and procurement planning. Cross-Department Integration, Web, and General Lead cross-department system integration, ensuring that systems supporting property management, compliance, the Housing Choice Voucher Division, finance and resident services share data accurately and consistently. Coordinate with executive leadership on technology direction and represent the Agency's technology interests in planning discussions. Serve as Website Manager, responsible for the content and direction of the Agency's website and coordinating the web vendor who handles technical development. Evaluate needs for new and revised systems, identify possible improvements in computer systems, and recommend purchase of new information systems hardware and software. Regularly attend seminars and read and evaluate trade journals, vendor reports, white papers and other sources for emerging technologies. Maintain various records and documentation for departments and computer systems. Perform related duties as required. Education, Training and Experience: Any combination of education and experience equivalent to an associate's or bachelor's degree in Information Technology, Business Information Systems, Computer Science or a related field; three years of experience administering, configuring or supporting on enterprise property management, housing or ERP system, including reporting, data integrity and user training with at lease one year in a lead or supervisory role . click apply for full job details
11/11/2026
Full time
The Software Systems Manager provides strategic oversight of Yardi and the Agency's related business applications, ensuring technology effectively supports operational needs, regulatory compliance, and efficient service delivery. The Manager proactively identifies systemic issues, evaluates how staff use software and technology in their daily work, and develops solutions that address root causes rather than repeatedly resolving the same problems. The Manager works closely with frontline staff and department leadership to understand workflow challenges, identify opportunities to streamline processes, and improve the effective use of existing applications. Responsibilities include developing and delivering targeted staff training, recommending system enhancements, and collaborating with software vendors to improve functionality, efficiency, and cost-effectiveness. The Manager also partners with the Agency's managed IT provider to resolve technical issues, establish hardware standards, plan technology changes, and ensure staff have the tools needed to perform their work effectively, including in the field. The goal is to ensure technology is not simply maintained, but continually improved to support the Agency's evolving needs, strengthen staff performance, reduce inefficiencies, and deliver sustainable, practical solutions. This is a working manager position. The Manager is expected to perform advanced configuration, reporting and troubleshooting work directly, in addition to supervising staff and setting the Agency's technology standards, procedures and roadmap. Strategic context Yardi has become mission-critical infrastructure for the Agency: it carries the property management, compliance certification, voucher, accounting and reporting functions on which the Agency's funding relationships depend. Compliance and reporting risk is therefore inherently technology risk. This position exists to ensure that (a) institutional knowledge of the Agency's core systems does not rest with a single individual, (b) staff receive timely day-to-day support rather than queuing behind project work, and (c) the functions of strategic system ownership and operational support are separated and independently resourced. Because contracted IT vendors do not generally understand housing operations or Yardi workflows, the Agency's software expertise must be held internally. Supervision Received and Exercised Receives general direction from the Director of Housing Management. Work is reviewed against Agency objectives and results, not against method. Provides direct supervision to the Software Implementation and Support Specialist. Directs Yardi-related work performed by staff in other departments. Software Systems Administration and Optimization Configure Yardi modules and workflows to reflect Agency policy, regulatory requirements and approved business process. Own system optimization across Yardi and related applications: assess current use against available capability, identify underused or misused functionality, and implement improvements. Oversee data integrity, system audits and compliance-related reporting structures, ensuring that data entered across departments supports accurate certification, accounting and regulatory reporting. Develop and maintain the Agency's reporting architecture, including dashboards and standard reports used by executive leadership, property management and the Housing Choice Voucher Division. Perform advanced troubleshooting on system issues that exceed first-line support capability, and engage vendor support where required. Serve as the Agency's subject matter expert for software systems, and act as the escalation point for software questions, configuration requests and workflow design. Implementations, Projects and Vendor Management Manage software implementations, upgrades, testing and rollouts, including scoping, scheduling, user acceptance testing, training coordination and post-implementation support. Plan and execute technology-related projects from initiation through close, developing and leading teams of members with varying levels of expertise. Serve as principal contact with software and service vendors - including contracted IT support providers such as CITIG - and negotiate for services and products, oversee vendor work, and hold vendors accountable to agreed service levels. Manage contracts related to software systems, including renewals, license counts, subscriptions and vendor performance. Brings planned technology purchases, software, system changes and new vendors to the Agency's managed IT provider before the Agency commits to them, so requirements, security and support are worked out in advance. Security, Access Governance and Standards Own user access within Yardi, the Agency's website content management system and other Agency business applications, including role design, permission structures, provisioning and periodic access review. Serve as the Agency's authorized requester and approver for access to Microsoft 365, email, network and shared files, and submit new-hire, role-change and separation requests to the managed IT provider so access is granted and removed on time. Work with the managed IT provider on security risk: review its findings and recommendations, bring them to leadership for decision, and track agreed actions to completion. Changes to firewalls, network equipment, endpoint protection and Microsoft 365 security settings are made by or coordinated through the managed IT provider. Work with Human Resources and the managed IT provider to develop and maintain technology policies and procedures, including how departments request and implement new technology, and security awareness training for new employees within their first 30 days. Coordinate technology-related compliance, audit and cyber insurance responses, gathering technical answers from the managed IT provider and confirming they match how Agency systems actually operate. Support technology-related compliance and audit activities, and ensure system controls satisfy auditor and regulator expectations. Training, Staff Development and Support Operations Serve as the first point of contact for Yardi and business-application questions, especially how-to and training issues, and direct infrastructure, device and account problems to the Agency's managed IT provider. Lead the Agency's software (Yardi) training strategy: determine competency expectations by role, direct the development of training content and reference materials, and verify that staff can execute system workflows correctly. Supervise the day-to-day technology support operation, including ticket coordination, response standards and escalation paths. Supervise, train, assign, review and evaluate the work of assigned staff; establish performance standards and conduct performance evaluation. Make recommendations for staffing levels and production support capacity, and assist in the selection of staff. Mentor staff at varying levels of expertise and provide cross-training to build redundancy in key administrative functions. Coordinate with user departments on scheduling, problem resolution, documentation and production control. Equipment, Assets and Operational Continuity Work with the Agency's managed IT provider to set hardware standards, and approve, budget and track Agency technology equipment, including computers, cell phones and mobile devices. Own the technology side of onboarding and offboarding; receive notice from Human Resources, confirm with the hiring manager what systems, equipment, workspace and phone the person needs, and submit complete requests to the managed IT provider early enough that everything is ready on the first day, and that access is removed at separation. Coordinate upgrades in hardware, software and communications components with outside vendors and users, minimizing interruption in service. Support technology budgeting and procurement planning. Cross-Department Integration, Web, and General Lead cross-department system integration, ensuring that systems supporting property management, compliance, the Housing Choice Voucher Division, finance and resident services share data accurately and consistently. Coordinate with executive leadership on technology direction and represent the Agency's technology interests in planning discussions. Serve as Website Manager, responsible for the content and direction of the Agency's website and coordinating the web vendor who handles technical development. Evaluate needs for new and revised systems, identify possible improvements in computer systems, and recommend purchase of new information systems hardware and software. Regularly attend seminars and read and evaluate trade journals, vendor reports, white papers and other sources for emerging technologies. Maintain various records and documentation for departments and computer systems. Perform related duties as required. Education, Training and Experience: Any combination of education and experience equivalent to an associate's or bachelor's degree in Information Technology, Business Information Systems, Computer Science or a related field; three years of experience administering, configuring or supporting on enterprise property management, housing or ERP system, including reporting, data integrity and user training with at lease one year in a lead or supervisory role . click apply for full job details
Job Description Job Description Internal Title: Consultant, Support Location: Charlotte, NC Type: Full-Time, Salaried - Exempt Working Hours: 9:00am-5:30pm (for a 6 month training period, after which, employee will be added to a rotating schedule with one late shift per week (12:30pm-9:00pm) Salary: $75,000 and up, DOE About the Company Founded in 2011, 33Floors is the world's largest software consultancy dedicated exclusively to the Yardi platform. Trusted by leading real estate firms worldwide, our team operates across more than 30 countries, helping clients solve complex challenges and unlock the full value of their Yardi systems. At 33Floors, you'll join a global team of over 65 specialists delivering expertise in Yardi implementation, support, development, and data services. You'll take ownership of complex projects, lead clients through transformative solutions, mentor the next generation of Yardi experts, and deliver measurable impact for the most recognized names in real estate. Join 33Floors and become part of an international business that values collaboration, innovation, and professional development in a supportive and dynamic environment. To learn more about 33Floors, please visit . About the Role We are looking for a Yardi Support Specialist / Systems Administrator to support commercial real estate clients using Yardi Voyager and related Yardi products. This is not a leasing, property manager, or front-desk user support role. The right person has hands-on experience troubleshooting Yardi issues, supporting users, testing changes, helping with configuration, documenting fixes, and working across operations, accounting, property management, and technical teams. This is a great opportunity for someone who understands how real estate teams use Yardi and wants to grow deeper into system administration, advanced support, and client-facing consulting. You may be a Yardi administrator, business systems analyst, implementation specialist, support analyst, property accounting systems specialist, or an experienced property management professional who has become the "go-to" systems person on your team. You will help clients resolve complex Yardi questions, improve business processes, support system configuration, assist with testing and upgrades, and escalate or coordinate more technical issues when needed. You do not need to be a developer, but you should be comfortable working with technical teams, asking good questions, researching unfamiliar issues, and translating business needs into clear system requirements. Responsibilities Serve as a subject matter expert and client-facing support resource for Yardi Voyager, Yardi Elevate, CommercialCafe, and related integrated applications such as Procore, Argus, and VTS Troubleshoot and resolve complex functional and technical issues across Yardi modules, workflows, security, reporting, integrations, and client environments Manage advanced support requests through the ticketing system, including root-cause analysis, documentation of findings, timely resolution, and clear client communication Perform Yardi system administration and configuration tasks, including user setup, security roles, permissions, workflows, module configuration, and governance alignment Work with client stakeholders across accounting, property management, asset management, operations, and IT to understand business needs and translate them into clear requirements for configuration, reporting, integrations, or development work Support Yardi upgrades, plugin updates, testing cycles, data validation, regression testing, and related change-management activities Guide clients on Yardi best practices, system optimization, process improvements, and ways to reduce recurring support issues Coordinate with internal teams, Yardi support, vendors, and third-party partners to escalate complex issues, communicate risks, and drive resolution Maintain documentation, including standard fixes, support procedures, client-specific processes, and knowledge base articles Provide status updates, risks, and recommendations to project management, senior management, and clients as needed Qualifications Qualified candidates will have experience in one or more of these backgrounds: Yardi Voyager system administration Yardi support, help desk, tier 2/tier 3 support, or application support Commercial real estate systems or property accounting systems Yardi implementation, onboarding, testing, or upgrade support Business analyst or systems analyst work in a real estate environment Property management or accounting operations experience combined with hands-on Yardi troubleshooting or systems ownership Required Qualifications Hands-on experience with Yardi Voyager in a business, support, administrative, implementation, or systems role Ability to troubleshoot Yardi issues beyond basic front-end user questions. Understanding of real estate operations, commercial property management, accounting workflows, or related business processes Experience supporting end users, documenting issues, and communicating solutions clearly Ability to manage multiple support requests and priorities in a client-facing environment Strong analytical and problem-solving skills with the ability to diagnose issues, evaluate options, and make sound recommendations in a fast-paced environment Must demonstrate a genuine enthusiasm for learning and professional growth. A strong desire and commitment to continuous learning are essential to this role Flexibility to work outside standard business hours, including occasional evening shifts (e.g., 9 PM EST), as needed Preferred Experience Experience in property onboarding or implementations Experience with Voyager 8 is preferred but not required Demonstrated ability to lead, mentor, and support junior staff, fostering a highly effective and productive team environment Experience with 3rd party integrations (ex. Argus, VTS, etc.) In addition to the technical skills and experience listed above, the ideal candidate for this position would be a self-motivated individual who demonstrates attention to detail, a passion for problem-solving and customer service, and is comfortable working in ambiguous situations and independently researching and resolving unfamiliar system issues. Must enjoy working in a high-volume, client-facing support environment. Why Join 33Floors Work with a team focused entirely on Yardi Build deeper expertise across Yardi products, modules, clients, and real estate business models Join a global team supporting clients across multiple markets Grow from support into advanced consulting, implementation, systems administration, data, reporting, or project work Work in an environment that values documentation, problem-solving, continuous learning, and client service Compensation We offer a competitive compensation package, based on experience. Benefits include PTO, paid holidays, sick time, medical/dental/vision coverage, life and disability insurance options, and 401(k) with a 3% Safe Harbor employer contribution.
09/26/2026
Full time
Job Description Job Description Internal Title: Consultant, Support Location: Charlotte, NC Type: Full-Time, Salaried - Exempt Working Hours: 9:00am-5:30pm (for a 6 month training period, after which, employee will be added to a rotating schedule with one late shift per week (12:30pm-9:00pm) Salary: $75,000 and up, DOE About the Company Founded in 2011, 33Floors is the world's largest software consultancy dedicated exclusively to the Yardi platform. Trusted by leading real estate firms worldwide, our team operates across more than 30 countries, helping clients solve complex challenges and unlock the full value of their Yardi systems. At 33Floors, you'll join a global team of over 65 specialists delivering expertise in Yardi implementation, support, development, and data services. You'll take ownership of complex projects, lead clients through transformative solutions, mentor the next generation of Yardi experts, and deliver measurable impact for the most recognized names in real estate. Join 33Floors and become part of an international business that values collaboration, innovation, and professional development in a supportive and dynamic environment. To learn more about 33Floors, please visit . About the Role We are looking for a Yardi Support Specialist / Systems Administrator to support commercial real estate clients using Yardi Voyager and related Yardi products. This is not a leasing, property manager, or front-desk user support role. The right person has hands-on experience troubleshooting Yardi issues, supporting users, testing changes, helping with configuration, documenting fixes, and working across operations, accounting, property management, and technical teams. This is a great opportunity for someone who understands how real estate teams use Yardi and wants to grow deeper into system administration, advanced support, and client-facing consulting. You may be a Yardi administrator, business systems analyst, implementation specialist, support analyst, property accounting systems specialist, or an experienced property management professional who has become the "go-to" systems person on your team. You will help clients resolve complex Yardi questions, improve business processes, support system configuration, assist with testing and upgrades, and escalate or coordinate more technical issues when needed. You do not need to be a developer, but you should be comfortable working with technical teams, asking good questions, researching unfamiliar issues, and translating business needs into clear system requirements. Responsibilities Serve as a subject matter expert and client-facing support resource for Yardi Voyager, Yardi Elevate, CommercialCafe, and related integrated applications such as Procore, Argus, and VTS Troubleshoot and resolve complex functional and technical issues across Yardi modules, workflows, security, reporting, integrations, and client environments Manage advanced support requests through the ticketing system, including root-cause analysis, documentation of findings, timely resolution, and clear client communication Perform Yardi system administration and configuration tasks, including user setup, security roles, permissions, workflows, module configuration, and governance alignment Work with client stakeholders across accounting, property management, asset management, operations, and IT to understand business needs and translate them into clear requirements for configuration, reporting, integrations, or development work Support Yardi upgrades, plugin updates, testing cycles, data validation, regression testing, and related change-management activities Guide clients on Yardi best practices, system optimization, process improvements, and ways to reduce recurring support issues Coordinate with internal teams, Yardi support, vendors, and third-party partners to escalate complex issues, communicate risks, and drive resolution Maintain documentation, including standard fixes, support procedures, client-specific processes, and knowledge base articles Provide status updates, risks, and recommendations to project management, senior management, and clients as needed Qualifications Qualified candidates will have experience in one or more of these backgrounds: Yardi Voyager system administration Yardi support, help desk, tier 2/tier 3 support, or application support Commercial real estate systems or property accounting systems Yardi implementation, onboarding, testing, or upgrade support Business analyst or systems analyst work in a real estate environment Property management or accounting operations experience combined with hands-on Yardi troubleshooting or systems ownership Required Qualifications Hands-on experience with Yardi Voyager in a business, support, administrative, implementation, or systems role Ability to troubleshoot Yardi issues beyond basic front-end user questions. Understanding of real estate operations, commercial property management, accounting workflows, or related business processes Experience supporting end users, documenting issues, and communicating solutions clearly Ability to manage multiple support requests and priorities in a client-facing environment Strong analytical and problem-solving skills with the ability to diagnose issues, evaluate options, and make sound recommendations in a fast-paced environment Must demonstrate a genuine enthusiasm for learning and professional growth. A strong desire and commitment to continuous learning are essential to this role Flexibility to work outside standard business hours, including occasional evening shifts (e.g., 9 PM EST), as needed Preferred Experience Experience in property onboarding or implementations Experience with Voyager 8 is preferred but not required Demonstrated ability to lead, mentor, and support junior staff, fostering a highly effective and productive team environment Experience with 3rd party integrations (ex. Argus, VTS, etc.) In addition to the technical skills and experience listed above, the ideal candidate for this position would be a self-motivated individual who demonstrates attention to detail, a passion for problem-solving and customer service, and is comfortable working in ambiguous situations and independently researching and resolving unfamiliar system issues. Must enjoy working in a high-volume, client-facing support environment. Why Join 33Floors Work with a team focused entirely on Yardi Build deeper expertise across Yardi products, modules, clients, and real estate business models Join a global team supporting clients across multiple markets Grow from support into advanced consulting, implementation, systems administration, data, reporting, or project work Work in an environment that values documentation, problem-solving, continuous learning, and client service Compensation We offer a competitive compensation package, based on experience. Benefits include PTO, paid holidays, sick time, medical/dental/vision coverage, life and disability insurance options, and 401(k) with a 3% Safe Harbor employer contribution.