Antera Software USA
Plano, Texas
Job Description Job Description Company Overview Antera Software offers powerful, cloud-based software solutions for suppliers and distributors in the promotional products, print, and signage industries. Our platforms for order and production management and eCommerce are built with connected workflows, integrated third-party solutions, and customizable features to help you run your business more effectively. We are a family-owned company based in Plano, Texas, dedicated to innovation and providing exceptional support to our global client base. Position Overview The Implementation Specialist (Trainer) is responsible for guiding customers through the onboarding and adoption of our software solutions. This role combines implementation support, customer training, and change management to ensure clients successfully configure, understand, and utilize the platform. The ideal candidate is an engaging communicator who enjoys teaching others, simplifying technical concepts, and helping customers achieve their business goals through effective software adoption. Key Responsibilities Customer Implementation & Onboarding Support customer onboarding projects from kickoff through go-live. Collaborate with customers to understand business processes, workflows, and implementation requirements. Assist with software configuration, user setup, and implementation activities. Coordinate implementation milestones and ensure project deliverables are completed on schedule. Partner with internal teams to resolve implementation questions and issues. Training & Education Deliver virtual and in-person software training sessions for administrators, managers, and end users. Develop customized training plans based on customer needs and use cases. Create and maintain training materials, user guides, knowledge base articles, videos, and presentation content. Conduct train-the-trainer sessions to empower customer champions and administrators. Assess user proficiency and provide additional coaching when needed. Promote best practices and drive user adoption throughout the implementation process. Customer Success & Support Serve as a trusted advisor during onboarding and early adoption phases. Respond to customer questions and provide guidance on system functionality and workflows. Monitor customer engagement and identify opportunities to improve adoption and utilization. Gather customer feedback and share insights with Product, Support, and Customer Success teams. Assist with post-implementation follow-up to ensure successful transition to ongoing support. Qualifications Required Bachelor's degree or equivalent work experience. 2-4 years of experience in software implementation, customer training, customer success, onboarding, education, or related roles. Strong presentation and facilitation skills with experience training adult learners. Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical audiences. Strong organizational and project coordination abilities. Experience delivering virtual training through video conferencing platforms. Proficiency with Microsoft Office, Google Workspace, and business software applications. Preferred Experience in SaaS, software, promotional and print, or other related industries. Experience creating training documentation, videos, and learning materials. Familiarity with Learning Management Systems (LMS) and knowledge management platforms. Experience with CRM systems such as Salesforce, HubSpot, or similar tools. Basic understanding of software integrations, APIs, data imports, and system configuration. Certification in training, instructional design, change management, or project management is a plus. Key Competencies Training & Facilitation Customer Onboarding Adult Learning Principles Presentation Skills Software Adoption Project Coordination Customer Relationship Management Communication & Collaboration Problem Solving Time Management Success Measures Customer training satisfaction scores User adoption and engagement rates On-time implementation completion Customer onboarding success metrics Reduction in post-go-live support issues Training attendance and completion rates Career Growth Opportunities This role can lead to positions such as: Lead Implementation Specialist Customer Success Manager Implementation Manager Compensation & Benefits Competitive salary and performance-based bonuses. Comprehensive medical, dental, and vision insurance. 401(k) matching and financial wellness programs. Paid Time Off (PTO) and company holidays. Dedicated budget for training and professional development, including funding for certifications.
Job Description Job Description Company Overview Antera Software offers powerful, cloud-based software solutions for suppliers and distributors in the promotional products, print, and signage industries. Our platforms for order and production management and eCommerce are built with connected workflows, integrated third-party solutions, and customizable features to help you run your business more effectively. We are a family-owned company based in Plano, Texas, dedicated to innovation and providing exceptional support to our global client base. Position Overview The Implementation Specialist (Trainer) is responsible for guiding customers through the onboarding and adoption of our software solutions. This role combines implementation support, customer training, and change management to ensure clients successfully configure, understand, and utilize the platform. The ideal candidate is an engaging communicator who enjoys teaching others, simplifying technical concepts, and helping customers achieve their business goals through effective software adoption. Key Responsibilities Customer Implementation & Onboarding Support customer onboarding projects from kickoff through go-live. Collaborate with customers to understand business processes, workflows, and implementation requirements. Assist with software configuration, user setup, and implementation activities. Coordinate implementation milestones and ensure project deliverables are completed on schedule. Partner with internal teams to resolve implementation questions and issues. Training & Education Deliver virtual and in-person software training sessions for administrators, managers, and end users. Develop customized training plans based on customer needs and use cases. Create and maintain training materials, user guides, knowledge base articles, videos, and presentation content. Conduct train-the-trainer sessions to empower customer champions and administrators. Assess user proficiency and provide additional coaching when needed. Promote best practices and drive user adoption throughout the implementation process. Customer Success & Support Serve as a trusted advisor during onboarding and early adoption phases. Respond to customer questions and provide guidance on system functionality and workflows. Monitor customer engagement and identify opportunities to improve adoption and utilization. Gather customer feedback and share insights with Product, Support, and Customer Success teams. Assist with post-implementation follow-up to ensure successful transition to ongoing support. Qualifications Required Bachelor's degree or equivalent work experience. 2-4 years of experience in software implementation, customer training, customer success, onboarding, education, or related roles. Strong presentation and facilitation skills with experience training adult learners. Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical audiences. Strong organizational and project coordination abilities. Experience delivering virtual training through video conferencing platforms. Proficiency with Microsoft Office, Google Workspace, and business software applications. Preferred Experience in SaaS, software, promotional and print, or other related industries. Experience creating training documentation, videos, and learning materials. Familiarity with Learning Management Systems (LMS) and knowledge management platforms. Experience with CRM systems such as Salesforce, HubSpot, or similar tools. Basic understanding of software integrations, APIs, data imports, and system configuration. Certification in training, instructional design, change management, or project management is a plus. Key Competencies Training & Facilitation Customer Onboarding Adult Learning Principles Presentation Skills Software Adoption Project Coordination Customer Relationship Management Communication & Collaboration Problem Solving Time Management Success Measures Customer training satisfaction scores User adoption and engagement rates On-time implementation completion Customer onboarding success metrics Reduction in post-go-live support issues Training attendance and completion rates Career Growth Opportunities This role can lead to positions such as: Lead Implementation Specialist Customer Success Manager Implementation Manager Compensation & Benefits Competitive salary and performance-based bonuses. Comprehensive medical, dental, and vision insurance. 401(k) matching and financial wellness programs. Paid Time Off (PTO) and company holidays. Dedicated budget for training and professional development, including funding for certifications.
Antera Software USA
Addison, Texas
Job Description Job Description Job Title: Aether Specialist Reports To: Director of Operations Classification: Full-Time, Exempt Location: Onsite - Plano, TX Company Overview Antera Software offers powerful, cloud-based software solutions for suppliers and distributors in the promotional products, print, and signage industries. Our platforms for order and production management and eCommerce are built with connected workflows, integrated third-party solutions, and customizable features to help businesses operate more efficiently. We are a family-owned company based in Plano, Texas, dedicated to innovation and delivering exceptional support to our global client base. Job Summary The Aether Specialist plays a key role in supporting clients using Antera's Aether platform by combining eCommerce configuration expertise with exceptional customer service and operational support. This position is responsible for configuring and maintaining web stores, providing client training, troubleshooting issues, and ensuring customers successfully adopt and utilize the Aether platform. The ideal candidate is both technically skilled and customer-focused, capable of managing multiple client relationships while delivering high-quality support and project coordination. This role works closely with Customer Success, Product, Development, QA, and Support teams to deliver seamless digital experiences and long-term client success. Key Duties & Responsibilities Client Onboarding & Account Support Serve as a primary point of contact for Aether clients throughout onboarding and ongoing support. Conduct client training sessions, onboarding meetings, and knowledge-sharing demonstrations. Guide customers through web store setup, configuration, and launch processes. Ensure clients understand platform capabilities, workflows, and best practices for managing their eCommerce stores. Develop and maintain training materials, documentation, and process guides. Empower clients to independently manage their web stores and day-to-day operations. Provide recommendations and best practices to optimize store functionality and customer experience. Build strong client relationships by providing proactive communication, training, and operational guidance. Web Store Configuration & Management Configure and maintain customized web stores within the Aether platform. Coordinate updates, enhancements, and store maintenance requests. Ensure quality, functionality, and consistency across client web stores. Collaborate with internal teams to support integrations, feature updates, and platform enhancements. Troubleshooting & Technical Support Identify, troubleshoot, and resolve eCommerce platform issues in a timely and professional manner. Escalate complex technical issues appropriately while maintaining client communication throughout the resolution process. Partner with QA, Development, and Support teams to investigate and resolve customer concerns. Document support processes, recurring issues, and resolution steps to improve operational efficiency. Project Coordination & Collaboration Manage multiple client projects simultaneously while maintaining timelines and service expectations. Coordinate cross-functional communication between clients, Product, Development, QA, and Support teams. Assist in identifying operational improvements and workflow efficiencies within the Aether organization. Stay informed on new platform features, integrations, and industry trends to better support clients. Required Qualifications 2+ years of experience in systems or technical support, ideally in eCommerce, front-end web development, customer success, or related roles. Basic understanding of HTML and CSS. Experience configuring or supporting eCommerce platforms and web stores. Excellent verbal and written communication skills with strong client-facing abilities. Strong organizational and project management skills with the ability to manage multiple priorities. Problem-solving mindset with strong attention to detail. Ability to work collaboratively across technical and non-technical teams. Ability to work onsite at our Plano, TX headquarters. Preferred Qualifications Experience working in SaaS or software support environments. Familiarity with ERP, order management, or workflow-based platforms. Knowledge of the promotional products, print, or signage industries. Experience with client onboarding, account management, or customer training. Basic understanding of APIs, integrations, or web technologies is a plus. Compensation & Benefits Antera Software offers a collaborative and supportive work environment focused on innovation, customer success, and continuous improvement. We provide opportunities for professional growth and hands-on experience in a fast-paced SaaS environment. Comprehensive medical, dental, and vision insurance. 401(k) matching and financial wellness programs. Paid Time Off (PTO) and company holidays. Professional development and training opportunities. Collaborative, team-oriented company culture with opportunities for career advancement.
Job Description Job Description Job Title: Aether Specialist Reports To: Director of Operations Classification: Full-Time, Exempt Location: Onsite - Plano, TX Company Overview Antera Software offers powerful, cloud-based software solutions for suppliers and distributors in the promotional products, print, and signage industries. Our platforms for order and production management and eCommerce are built with connected workflows, integrated third-party solutions, and customizable features to help businesses operate more efficiently. We are a family-owned company based in Plano, Texas, dedicated to innovation and delivering exceptional support to our global client base. Job Summary The Aether Specialist plays a key role in supporting clients using Antera's Aether platform by combining eCommerce configuration expertise with exceptional customer service and operational support. This position is responsible for configuring and maintaining web stores, providing client training, troubleshooting issues, and ensuring customers successfully adopt and utilize the Aether platform. The ideal candidate is both technically skilled and customer-focused, capable of managing multiple client relationships while delivering high-quality support and project coordination. This role works closely with Customer Success, Product, Development, QA, and Support teams to deliver seamless digital experiences and long-term client success. Key Duties & Responsibilities Client Onboarding & Account Support Serve as a primary point of contact for Aether clients throughout onboarding and ongoing support. Conduct client training sessions, onboarding meetings, and knowledge-sharing demonstrations. Guide customers through web store setup, configuration, and launch processes. Ensure clients understand platform capabilities, workflows, and best practices for managing their eCommerce stores. Develop and maintain training materials, documentation, and process guides. Empower clients to independently manage their web stores and day-to-day operations. Provide recommendations and best practices to optimize store functionality and customer experience. Build strong client relationships by providing proactive communication, training, and operational guidance. Web Store Configuration & Management Configure and maintain customized web stores within the Aether platform. Coordinate updates, enhancements, and store maintenance requests. Ensure quality, functionality, and consistency across client web stores. Collaborate with internal teams to support integrations, feature updates, and platform enhancements. Troubleshooting & Technical Support Identify, troubleshoot, and resolve eCommerce platform issues in a timely and professional manner. Escalate complex technical issues appropriately while maintaining client communication throughout the resolution process. Partner with QA, Development, and Support teams to investigate and resolve customer concerns. Document support processes, recurring issues, and resolution steps to improve operational efficiency. Project Coordination & Collaboration Manage multiple client projects simultaneously while maintaining timelines and service expectations. Coordinate cross-functional communication between clients, Product, Development, QA, and Support teams. Assist in identifying operational improvements and workflow efficiencies within the Aether organization. Stay informed on new platform features, integrations, and industry trends to better support clients. Required Qualifications 2+ years of experience in systems or technical support, ideally in eCommerce, front-end web development, customer success, or related roles. Basic understanding of HTML and CSS. Experience configuring or supporting eCommerce platforms and web stores. Excellent verbal and written communication skills with strong client-facing abilities. Strong organizational and project management skills with the ability to manage multiple priorities. Problem-solving mindset with strong attention to detail. Ability to work collaboratively across technical and non-technical teams. Ability to work onsite at our Plano, TX headquarters. Preferred Qualifications Experience working in SaaS or software support environments. Familiarity with ERP, order management, or workflow-based platforms. Knowledge of the promotional products, print, or signage industries. Experience with client onboarding, account management, or customer training. Basic understanding of APIs, integrations, or web technologies is a plus. Compensation & Benefits Antera Software offers a collaborative and supportive work environment focused on innovation, customer success, and continuous improvement. We provide opportunities for professional growth and hands-on experience in a fast-paced SaaS environment. Comprehensive medical, dental, and vision insurance. 401(k) matching and financial wellness programs. Paid Time Off (PTO) and company holidays. Professional development and training opportunities. Collaborative, team-oriented company culture with opportunities for career advancement.