LCG, Inc.
Rockville, Maryland
Job Description Job Description Job Description Title: Lead / Principal Enterprise Architect Location: Rockville, MD Work Arrangement: Hybrid( 3 days onsite minimum) Clearance: Must be able to obtain and maintain a Public Trust clearance Sponsorship: No sponsorship assistance is available for this position now or in the future. Position Summary: The Lead / Principal Enterprise Architect is responsible for defining and driving the technology roadmap for a complex, mission-critical application portfolio that includes long-standing custom-built Java and .NET applications (10+ years in production), commercial off-the-shelf (COTS) products, Oracle database platforms, and a hybrid mix of on-premises data centers and cloud infrastructure. The primary focus of this role is enterprise application and solution architecture, with particular emphasis on Java-based applications, COTS products, application modernization, integration, and hybrid cloud solutions. This role bridges business strategy and technical execution: partnering with executive stakeholders to understand business drivers, working with vendors to evaluate and integrate commercial products, and collaborating closely with existing development teams to translate architectural vision into effective, buildable designs. The successful candidate will bring strong architectural and technical credibility across legacy and modern technology stacks, with demonstrated experience working with Java-based enterprise applications and familiarity with .NET environments. The role does not require day-to-day hands-on application development; however, the architect must be technically proficient enough to evaluate solutions, challenge technical approaches, guide development teams, and translate architectural concepts into implementable designs. The successful candidate will also demonstrate sound judgment about when to modernize versus stabilize and possess the communication skills to align diverse stakeholders around a shared, phased modernization strategy. Environment You'll Be Working In The current application portfolio consists primarily of custom Java and .NET applications that have been in production for a decade or more, a number of COTS/vendor products layered into core business processes, and Oracle as the primary enterprise database platform. Java represents a significant portion of the application modernization environment, while .NET represents a smaller portion of the existing application portfolio. Infrastructure is a hybrid combination of on-premises data center capacity and cloud services, with active initiatives underway to rationalize workloads across both. The organization is seeking to modernize deliberately, without disrupting mission-critical operations, and needs an architect who can operate comfortably across legacy systems, vendor products, and modern cloud-native patterns simultaneously. The environment also includes enterprise platforms such as ServiceNow. ServiceNow architecture expertise is not a core requirement; however, familiarity with ServiceNow, CMDB concepts, enterprise workflow platforms, and their integration within a broader technology ecosystem is beneficial. Key Responsibilities Strategy & Roadmap Develop, maintain, and communicate a multi-year enterprise architecture roadmap that aligns technology investments with business strategy and modernization goals. Assess the current-state architecture across custom Java/.NET applications, COTS products, Oracle databases, and on-prem/cloud infrastructure to identify technical debt, risk, and modernization opportunities. Define target-state architectures and phased modernization approaches (rehost, replatform, refactor, replace, or retire) for legacy systems, prioritized by business value, risk, and cost. Evaluate existing technology stacks and recommend whether applications should remain on current technologies or transition to newer platforms, architectures, or technology patterns as part of modernization efforts. Build and maintain a technology and application inventory, including lifecycle status, dependencies, and risk ratings, to support roadmap and investment decisions. Evaluate emerging technologies, including artificial intelligence and AI-enabled capabilities, and identify practical opportunities for their responsible adoption within the enterprise technology roadmap. Design & Delivery Produce effective, pragmatic architecture designs and solution blueprints that developers and vendors can execute against, balancing ideal-state architecture with real-world constraints. Establish and maintain architecture standards, patterns, and reference architectures spanning application, integration, data, and infrastructure domains. Participate in solution design and code/design reviews with development teams to ensure new work aligns with enterprise standards and the long-term roadmap. Provide solution-level architectural guidance across technologies without replacing the hands-on developers, engineers, database specialists, security professionals, or other technical SMEs responsible for implementation. Lead architecture efforts for integrating on-premises systems with cloud services, and for migrating workloads to the cloud where it makes sense. Provide architectural guidance on Oracle database modernization, including options for cloud database migration, replatforming, or consolidation. Evaluate technology options and proposed solutions across the application portfolio and provide architectural recommendations regarding integration, scalability, maintainability, security, modernization, and long-term viability. Provide architectural guidance for AI-enabled solutions and evaluate how AI capabilities can be incorporated into application modernization, enterprise platforms, business processes, and future-state architectures where appropriate. Stakeholder & Vendor Engagement Partner with business and IT stakeholders to translate business needs and pain points into architecture requirements and roadmap priorities. Present architecture strategies, roadmaps, and business cases to executive leadership and governance bodies in clear, business-relevant terms. Evaluate COTS and vendor products, including participation in RFP/RFI processes, technical due diligence, and contract or statement-of-work review from an architecture perspective. Lead or participate in technology evaluations and option analyses, helping stakeholders determine whether to build, buy, integrate, modernize, or replace existing solutions. Manage ongoing architectural relationships with key technology vendors and system integrators, holding them accountable to agreed designs and standards. Act as a trusted advisor and connective tissue between business stakeholders, vendors, and internal development teams throughout the project lifecycle. Governance & Mentorship Establish and facilitate architecture governance processes (e.g., an architecture review board) to ensure new initiatives align with enterprise direction. Maintain a risk register and technical debt inventory tied directly to the modernization roadmap, with mitigation and remediation plans. Mentor architects, senior developers, and technical leads, building internal architecture capability and modernization know-how over time. Review significant technology proposals, solution approaches, and modernization recommendations to ensure alignment with enterprise architecture standards and strategic direction. Required Qualifications Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent professional experience. 10+ years of progressive IT experience, including at least 5 years in an enterprise or solution architecture role. Deep, hands-on background with Java and .NET application design and development, sufficient to assess and guide modernization of long-lived, complex codebases. Experience working with Oracle database platforms in an enterprise setting (schema design, performance, migration, or modernization). Experience integrating, customizing, or governing COTS/vendor products within a broader enterprise architecture. Demonstrated experience architecting and operating in hybrid environments spanning on-premises infrastructure and one or more public cloud platforms (AWS, Azure, or OCI). Track record of developing technology roadmaps and leading multi-year modernization initiatives. Strong stakeholder and vendor management skills, with the ability to influence without direct authority. Excellent verbal and written communication skills, with the ability to move fluidly between deep technical detail and executive-level messaging. Preferred Qualifications Experience working within a government, public-sector, or other highly regulated environment. Familiarity with established enterprise architecture frameworks (e.g., TOGAF, Zachman) and modernization patterns (e.g., strangler-fig, API-led integration, microservices decomposition). Experience with DevSecOps practices, CI/CD pipelines, and containerization/orchestration technologies as modernization targets. Relevant industry certifications (architecture, cloud platform, or database) are a plus but not required. . click apply for full job details
Job Description Job Description Job Description Title: Lead / Principal Enterprise Architect Location: Rockville, MD Work Arrangement: Hybrid( 3 days onsite minimum) Clearance: Must be able to obtain and maintain a Public Trust clearance Sponsorship: No sponsorship assistance is available for this position now or in the future. Position Summary: The Lead / Principal Enterprise Architect is responsible for defining and driving the technology roadmap for a complex, mission-critical application portfolio that includes long-standing custom-built Java and .NET applications (10+ years in production), commercial off-the-shelf (COTS) products, Oracle database platforms, and a hybrid mix of on-premises data centers and cloud infrastructure. The primary focus of this role is enterprise application and solution architecture, with particular emphasis on Java-based applications, COTS products, application modernization, integration, and hybrid cloud solutions. This role bridges business strategy and technical execution: partnering with executive stakeholders to understand business drivers, working with vendors to evaluate and integrate commercial products, and collaborating closely with existing development teams to translate architectural vision into effective, buildable designs. The successful candidate will bring strong architectural and technical credibility across legacy and modern technology stacks, with demonstrated experience working with Java-based enterprise applications and familiarity with .NET environments. The role does not require day-to-day hands-on application development; however, the architect must be technically proficient enough to evaluate solutions, challenge technical approaches, guide development teams, and translate architectural concepts into implementable designs. The successful candidate will also demonstrate sound judgment about when to modernize versus stabilize and possess the communication skills to align diverse stakeholders around a shared, phased modernization strategy. Environment You'll Be Working In The current application portfolio consists primarily of custom Java and .NET applications that have been in production for a decade or more, a number of COTS/vendor products layered into core business processes, and Oracle as the primary enterprise database platform. Java represents a significant portion of the application modernization environment, while .NET represents a smaller portion of the existing application portfolio. Infrastructure is a hybrid combination of on-premises data center capacity and cloud services, with active initiatives underway to rationalize workloads across both. The organization is seeking to modernize deliberately, without disrupting mission-critical operations, and needs an architect who can operate comfortably across legacy systems, vendor products, and modern cloud-native patterns simultaneously. The environment also includes enterprise platforms such as ServiceNow. ServiceNow architecture expertise is not a core requirement; however, familiarity with ServiceNow, CMDB concepts, enterprise workflow platforms, and their integration within a broader technology ecosystem is beneficial. Key Responsibilities Strategy & Roadmap Develop, maintain, and communicate a multi-year enterprise architecture roadmap that aligns technology investments with business strategy and modernization goals. Assess the current-state architecture across custom Java/.NET applications, COTS products, Oracle databases, and on-prem/cloud infrastructure to identify technical debt, risk, and modernization opportunities. Define target-state architectures and phased modernization approaches (rehost, replatform, refactor, replace, or retire) for legacy systems, prioritized by business value, risk, and cost. Evaluate existing technology stacks and recommend whether applications should remain on current technologies or transition to newer platforms, architectures, or technology patterns as part of modernization efforts. Build and maintain a technology and application inventory, including lifecycle status, dependencies, and risk ratings, to support roadmap and investment decisions. Evaluate emerging technologies, including artificial intelligence and AI-enabled capabilities, and identify practical opportunities for their responsible adoption within the enterprise technology roadmap. Design & Delivery Produce effective, pragmatic architecture designs and solution blueprints that developers and vendors can execute against, balancing ideal-state architecture with real-world constraints. Establish and maintain architecture standards, patterns, and reference architectures spanning application, integration, data, and infrastructure domains. Participate in solution design and code/design reviews with development teams to ensure new work aligns with enterprise standards and the long-term roadmap. Provide solution-level architectural guidance across technologies without replacing the hands-on developers, engineers, database specialists, security professionals, or other technical SMEs responsible for implementation. Lead architecture efforts for integrating on-premises systems with cloud services, and for migrating workloads to the cloud where it makes sense. Provide architectural guidance on Oracle database modernization, including options for cloud database migration, replatforming, or consolidation. Evaluate technology options and proposed solutions across the application portfolio and provide architectural recommendations regarding integration, scalability, maintainability, security, modernization, and long-term viability. Provide architectural guidance for AI-enabled solutions and evaluate how AI capabilities can be incorporated into application modernization, enterprise platforms, business processes, and future-state architectures where appropriate. Stakeholder & Vendor Engagement Partner with business and IT stakeholders to translate business needs and pain points into architecture requirements and roadmap priorities. Present architecture strategies, roadmaps, and business cases to executive leadership and governance bodies in clear, business-relevant terms. Evaluate COTS and vendor products, including participation in RFP/RFI processes, technical due diligence, and contract or statement-of-work review from an architecture perspective. Lead or participate in technology evaluations and option analyses, helping stakeholders determine whether to build, buy, integrate, modernize, or replace existing solutions. Manage ongoing architectural relationships with key technology vendors and system integrators, holding them accountable to agreed designs and standards. Act as a trusted advisor and connective tissue between business stakeholders, vendors, and internal development teams throughout the project lifecycle. Governance & Mentorship Establish and facilitate architecture governance processes (e.g., an architecture review board) to ensure new initiatives align with enterprise direction. Maintain a risk register and technical debt inventory tied directly to the modernization roadmap, with mitigation and remediation plans. Mentor architects, senior developers, and technical leads, building internal architecture capability and modernization know-how over time. Review significant technology proposals, solution approaches, and modernization recommendations to ensure alignment with enterprise architecture standards and strategic direction. Required Qualifications Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent professional experience. 10+ years of progressive IT experience, including at least 5 years in an enterprise or solution architecture role. Deep, hands-on background with Java and .NET application design and development, sufficient to assess and guide modernization of long-lived, complex codebases. Experience working with Oracle database platforms in an enterprise setting (schema design, performance, migration, or modernization). Experience integrating, customizing, or governing COTS/vendor products within a broader enterprise architecture. Demonstrated experience architecting and operating in hybrid environments spanning on-premises infrastructure and one or more public cloud platforms (AWS, Azure, or OCI). Track record of developing technology roadmaps and leading multi-year modernization initiatives. Strong stakeholder and vendor management skills, with the ability to influence without direct authority. Excellent verbal and written communication skills, with the ability to move fluidly between deep technical detail and executive-level messaging. Preferred Qualifications Experience working within a government, public-sector, or other highly regulated environment. Familiarity with established enterprise architecture frameworks (e.g., TOGAF, Zachman) and modernization patterns (e.g., strangler-fig, API-led integration, microservices decomposition). Experience with DevSecOps practices, CI/CD pipelines, and containerization/orchestration technologies as modernization targets. Relevant industry certifications (architecture, cloud platform, or database) are a plus but not required. . click apply for full job details
Danta Technologies
Beverly, New Jersey
Job Description Job Description Role : Level 3 Field Service Operations Engineer, Network and Fortinet Location: Burlington City, NJ Rate : $28/hr on W2 JOB DESCRIPTION Level 3 Field Service Operations Engineer, Network and Fortinet 1. Position Summary The Level 3 Field Service Operations Engineer is responsible for advanced technical support of Burlington's network infrastructure, with a primary focus on Fortinet FortiGate firewalls, SD-WAN and associated network devices. The engineer will act as the senior technical escalation point for complex incidents, onsite troubleshooting, hardware replacement, configuration recovery and post-change validation. The role requires close coordination with Field Services, Network Operations, Network Security, NOC, service providers, carriers and Fortinet technical support. Burlington's documented environment includes FortiGate devices at retail stores and FortiGate devices operating as SD-WAN hubs. FortiManager and FortiAnalyzer provide centralized Fortinet management and orchestration. 2. Key Roles and Responsibilities 2.1 FortiGate and Fortinet Device Management Provide Level 3 operational support for Fortinet FortiGate firewalls and SD-WAN devices. Troubleshoot FortiGate hardware, interfaces, routing, policies, NAT, IPsec VPN and SD-WAN issues. Monitor and validate device health, interface status, routing tables, VPN tunnels, CPU, memory and connectivity. Support FortiGate device onboarding, replacement, recovery and RMA activities. Perform pre-change and post-change device-health validation. Support approved FortiOS firmware upgrades and device-lifecycle activities. Troubleshoot FortiGate communication and synchronization with FortiManager. Use FortiAnalyzer for approved log analysis and incident troubleshooting. Coordinate complex product issues with Fortinet TAC. 2.2 Incident and Problem Management Own complex network incidents escalated by L1, L2, NOC or Field Services. Perform end-to-end fault isolation across FortiGate, WAN, LAN, SD-WAN, LTE, routing and IPsec connectivity. Lead technical troubleshooting during critical network incidents. Analyze logs, configurations and network behavior to identify probable root causes. Provide technical findings for Root Cause Analysis and Problem Management. Identify recurring issues and recommend permanent corrective actions. Maintain complete troubleshooting and resolution details in ServiceNow. 2.3 Field Engineer and Smart-Hands Support Provide real-time technical instructions to onsite field engineers. Guide onsite resources through: Device and port identification Power and status checks Cabling and interface validation Console connectivity WAN and LAN cable replacement FortiGate installation and replacement Device boot and recovery checks Coordinate the deployment and use of approved spare equipment. Complete required remote configuration after onsite replacement. Validate device reachability, network connectivity and service restoration. Remain engaged until repair and post-restoration testing are completed. 2.4 Firewall and Security Operations Troubleshoot firewall policies, NAT, traffic flows and deny/permit behavior. Support approved firewall-rule implementation and validation. Maintain compliance with security, access-control and change-management requirements. Support syslog-forwarding and security-monitoring investigations. Escalate suspected security incidents or unauthorized access to the appropriate security team. Ensure that production changes are made only through approved tickets and change records. 2.5 Change, Deployment and Maintenance Participate in planned network changes and maintenance windows. Review implementation, validation and rollback plans. Perform pre-change health checks and readiness validation. Support FortiGate deployment, replacement, migration and firmware activities. Execute approved configuration changes through authorized tools. Complete post-change connectivity and service validation. Support network activities for new stores, relocations, refreshes and closures. Update change records with results, evidence, exceptions and final status. 2.6 Documentation and Knowledge Management Maintain network runbooks, troubleshooting guides, SOPs and knowledge articles. Record detailed technical actions and evidence in ServiceNow. Update asset, serial-number and configuration-item information. Document known errors, recurring issues and field observations. Provide knowledge transfer to L1, L2 and Field Service teams. Recommend opportunities for automation and operational improvement. 3. Required Technical Skills Strong hands-on experience with Fortinet FortiGate NGFW and FortiOS. Experience with FortiManager and FortiAnalyzer. Strong understanding of: Fortinet SD-WAN Firewall policies and NAT IPsec VPN BGP and static routing VLANs and trunking TCP/IP, DNS and DHCP DIA, broadband and LTE connectivity High-availability concepts Experience troubleshooting LAN, WAN and network-security issues. Ability to diagnose issues using FortiGate CLI, logs and centralized management tools. Experience with hardware replacement, RMA and remote field support. Working knowledge of ServiceNow Incident, Problem and Change Management. Familiarity with Cisco switching and Cradlepoint or equivalent LTE devices. 4. Required Experience and Qualifications Bachelor's degree, diploma or equivalent qualification in Information Technology, Telecommunications, Electronics or a related field. Recommended six to ten years of network or network-security experience. Recommended four or more years of hands-on Fortinet/FortiGate experience. Experience supporting large, distributed or multi-site network environments. Demonstrated Level 3 troubleshooting experience involving firewalls, routing, VPN and SD-WAN. Experience coordinating remote field engineers, carriers and OEM support teams. Ability to work during approved maintenance windows, including nights and weekends. Ability to travel to customer sites when required. 5. Preferred Certifications Fortinet Certified Professional, FCP, or equivalent Fortinet certification Fortinet Certified Solution Specialist, FCSS Cisco Certified Network Associate, CCNA Cisco Certified Network Professional, CCNP Enterprise ITIL 4 Foundation CompTIA Network or Security 6. Key Competencies Advanced network fault isolation Fortinet firewall and SD-WAN troubleshooting Critical-incident ownership Clear technical communication Field-engineer coordination Customer and service orientation Accurate technical documentation Change and security discipline Root-cause analysis Vendor and carrier coordination Ability to work effectively under pressure 7. Key Performance Measures Incident response and service-restoration performance Mean time to restore service First-time-fix rate Repeat-incident reduction Successful FortiGate replacement and recovery Change success rate ServiceNow documentation quality Asset and CMDB accuracy Compliance with security and change procedures Knowledge transfer to L1, L2 and Field Service teams Notes :- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Benefits : Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law. The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.
Job Description Job Description Role : Level 3 Field Service Operations Engineer, Network and Fortinet Location: Burlington City, NJ Rate : $28/hr on W2 JOB DESCRIPTION Level 3 Field Service Operations Engineer, Network and Fortinet 1. Position Summary The Level 3 Field Service Operations Engineer is responsible for advanced technical support of Burlington's network infrastructure, with a primary focus on Fortinet FortiGate firewalls, SD-WAN and associated network devices. The engineer will act as the senior technical escalation point for complex incidents, onsite troubleshooting, hardware replacement, configuration recovery and post-change validation. The role requires close coordination with Field Services, Network Operations, Network Security, NOC, service providers, carriers and Fortinet technical support. Burlington's documented environment includes FortiGate devices at retail stores and FortiGate devices operating as SD-WAN hubs. FortiManager and FortiAnalyzer provide centralized Fortinet management and orchestration. 2. Key Roles and Responsibilities 2.1 FortiGate and Fortinet Device Management Provide Level 3 operational support for Fortinet FortiGate firewalls and SD-WAN devices. Troubleshoot FortiGate hardware, interfaces, routing, policies, NAT, IPsec VPN and SD-WAN issues. Monitor and validate device health, interface status, routing tables, VPN tunnels, CPU, memory and connectivity. Support FortiGate device onboarding, replacement, recovery and RMA activities. Perform pre-change and post-change device-health validation. Support approved FortiOS firmware upgrades and device-lifecycle activities. Troubleshoot FortiGate communication and synchronization with FortiManager. Use FortiAnalyzer for approved log analysis and incident troubleshooting. Coordinate complex product issues with Fortinet TAC. 2.2 Incident and Problem Management Own complex network incidents escalated by L1, L2, NOC or Field Services. Perform end-to-end fault isolation across FortiGate, WAN, LAN, SD-WAN, LTE, routing and IPsec connectivity. Lead technical troubleshooting during critical network incidents. Analyze logs, configurations and network behavior to identify probable root causes. Provide technical findings for Root Cause Analysis and Problem Management. Identify recurring issues and recommend permanent corrective actions. Maintain complete troubleshooting and resolution details in ServiceNow. 2.3 Field Engineer and Smart-Hands Support Provide real-time technical instructions to onsite field engineers. Guide onsite resources through: Device and port identification Power and status checks Cabling and interface validation Console connectivity WAN and LAN cable replacement FortiGate installation and replacement Device boot and recovery checks Coordinate the deployment and use of approved spare equipment. Complete required remote configuration after onsite replacement. Validate device reachability, network connectivity and service restoration. Remain engaged until repair and post-restoration testing are completed. 2.4 Firewall and Security Operations Troubleshoot firewall policies, NAT, traffic flows and deny/permit behavior. Support approved firewall-rule implementation and validation. Maintain compliance with security, access-control and change-management requirements. Support syslog-forwarding and security-monitoring investigations. Escalate suspected security incidents or unauthorized access to the appropriate security team. Ensure that production changes are made only through approved tickets and change records. 2.5 Change, Deployment and Maintenance Participate in planned network changes and maintenance windows. Review implementation, validation and rollback plans. Perform pre-change health checks and readiness validation. Support FortiGate deployment, replacement, migration and firmware activities. Execute approved configuration changes through authorized tools. Complete post-change connectivity and service validation. Support network activities for new stores, relocations, refreshes and closures. Update change records with results, evidence, exceptions and final status. 2.6 Documentation and Knowledge Management Maintain network runbooks, troubleshooting guides, SOPs and knowledge articles. Record detailed technical actions and evidence in ServiceNow. Update asset, serial-number and configuration-item information. Document known errors, recurring issues and field observations. Provide knowledge transfer to L1, L2 and Field Service teams. Recommend opportunities for automation and operational improvement. 3. Required Technical Skills Strong hands-on experience with Fortinet FortiGate NGFW and FortiOS. Experience with FortiManager and FortiAnalyzer. Strong understanding of: Fortinet SD-WAN Firewall policies and NAT IPsec VPN BGP and static routing VLANs and trunking TCP/IP, DNS and DHCP DIA, broadband and LTE connectivity High-availability concepts Experience troubleshooting LAN, WAN and network-security issues. Ability to diagnose issues using FortiGate CLI, logs and centralized management tools. Experience with hardware replacement, RMA and remote field support. Working knowledge of ServiceNow Incident, Problem and Change Management. Familiarity with Cisco switching and Cradlepoint or equivalent LTE devices. 4. Required Experience and Qualifications Bachelor's degree, diploma or equivalent qualification in Information Technology, Telecommunications, Electronics or a related field. Recommended six to ten years of network or network-security experience. Recommended four or more years of hands-on Fortinet/FortiGate experience. Experience supporting large, distributed or multi-site network environments. Demonstrated Level 3 troubleshooting experience involving firewalls, routing, VPN and SD-WAN. Experience coordinating remote field engineers, carriers and OEM support teams. Ability to work during approved maintenance windows, including nights and weekends. Ability to travel to customer sites when required. 5. Preferred Certifications Fortinet Certified Professional, FCP, or equivalent Fortinet certification Fortinet Certified Solution Specialist, FCSS Cisco Certified Network Associate, CCNA Cisco Certified Network Professional, CCNP Enterprise ITIL 4 Foundation CompTIA Network or Security 6. Key Competencies Advanced network fault isolation Fortinet firewall and SD-WAN troubleshooting Critical-incident ownership Clear technical communication Field-engineer coordination Customer and service orientation Accurate technical documentation Change and security discipline Root-cause analysis Vendor and carrier coordination Ability to work effectively under pressure 7. Key Performance Measures Incident response and service-restoration performance Mean time to restore service First-time-fix rate Repeat-incident reduction Successful FortiGate replacement and recovery Change success rate ServiceNow documentation quality Asset and CMDB accuracy Compliance with security and change procedures Knowledge transfer to L1, L2 and Field Service teams Notes :- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Benefits : Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law. The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.