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This job is with HP, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Field Technical Support Description - This role is responsible for leading on-site technical support for end users and authorized print service providers. The family of jobs is focused on managing the onsite, delivering software and hardware services, pre-sales, post-sales or service delivery support, installation, and configuration for customer environments. Deliver reactive and proactive activities according to the Service Level agreement to ensure customer satisfaction and loyalty. The role maintains high customer satisfaction levels, addressing customer-related issues promptly. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision. Responsibilities • Maintains high level of customer satisfaction, responsible for HP Total Customer Experience as well as revenue growth, profitability, and account retention. • Addresses and manages customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols. • Provides comprehensive technical services, encompassing post-sales and service delivery support, while efficiently addressing application issues for both remote and local accounts across standard and specialized systems. • Leads direct post-sales technical support for end users and organization's authorized service providers, resolving technical challenges on designated hardware and software platforms. • Employs proactive monitoring methods and tools to identify opportunities for preventing problems and enhancing customer experiences. • Maintains departmental documentation on work orders, software, inventory, and other paperwork required. • Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally. • Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment. • Completes process-oriented assignments, shares technical information, and supports department-level operational plans. • Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision. Education & Experience Recommended • High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. • Typically has 4-6 years of related work experience, preferably servicing digital printing equipment, technical customer support, on site customer support, Mission Critical, systems experience or troubleshooting Mechanical and Electrical subsystems in a related field. Preferred Certifications NA Knowledge & Skills • Automation • Chemistry • Commissioning • Customer Relationship Management • Customer Support • Electrical Engineering • Electromechanics • Electronics • Environment Health And Safety • Field Service Management • Hand Tools • Key Performance Indicators (KPIs) • Operating Systems • Preventive Maintenance • Process Improvement • Safety Standards • Technical Services • Technical Support • Technical Training The pay range for this position is $25.00 to $38.10 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 13 paid holidays 15 days paid time off ( US benefits overview ) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Services Schedule - Full time Shift - No shift premium (United States of America) Travel - 50% Relocation - No Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: " Know Your Rights: Workplace Discrimination is Illegal "

Introduction At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'll have the tools and opportunities to advance your career while creating software that changes the world. Your Role and Responsibilities As a Senior Software Engineer II on the Fleet Management Unified Deployment team, you will play a key role in building and evolving the systems that manage the lifecycle of Confluent software across Confluent Cloud. Our platform orchestrates deployment, upgrades, recovery, and operational management across thousands of environments globally and across all major cloud providers, providing a unified control plane for safe, scalable, and consistent service operations. You'll work on critical systems including: • Unified Deployment Control Plane: Build and evolve the control plane that manages software rollout, upgrades, recovery, and lifecycle operations across large multi-cloud fleets. • Fleet Lifecycle Orchestration: Develop systems that coordinate placement, maintenance, state transitions, and recovery workflows for services running across Confluent Cloud. • Platform APIs & Abstractions: Design and enhance APIs that provide clean abstractions for deployment workflows, service lifecycle management, and fleet-wide operational controls. • Cloud Platform Integration: Build and optimize integrations with the broader Confluent Cloud platform to enable seamless end-to-end operations across AWS, GCP, and Azure. • Multi-Tenancy & Security: Implement and strengthen isolation, security controls, and safe operational boundaries across deployment and runtime management systems. • Observability & Operations: Drive operational excellence through monitoring, automated health checks, remediation workflows, and self-healing capabilities. This job can be performed from anywhere in the US Required Skills • 6+ years of experience delivering scalable software solutions. • Deep expertise in Kubernetes, including controller development, operator patterns, and multi-cluster architectures. • Strong proficiency in Go, with experience building production-grade backend or platform services. • Experience with fleet-wide lifecycle management, deployment orchestration, or cloud infrastructure automation. • Experience running production services in cloud environments, with strong knowledge of reliability, networking, and security fundamentals. • Proven ability to independently own significant technical projects and collaborate effectively across teams. Preferred Skills • Experience with multi-tenant platform architectures and security isolation patterns. • Familiarity with gRPC, Protobuf, and API design for internal platform services. • Demonstrated track record of mentorship and technical leadership. Additional Details (US) IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences We consider qualified applicants with criminal histories, consistent with applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. Compensation, Benefits and Work Authorization The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Introduction At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'll have the tools and opportunities to advance your career while creating software that changes the world. Your Role and Responsibilities About the Role We're looking for a Staff Software Engineer I to lead the design and delivery of core control-plane infrastructure that powers Confluent Cloud. In this role, you will own highly technical projects across multiple services and teams, shaping the architecture and reliability of our cloud platform. You'll combine deep distributed systems expertise with strong execution and cross-team leadership, identifying high-leverage problems and driving them from idea to durable impact. What You Will Do Own end-to-end architecture and delivery of complex control-plane systems (APIs, controllers, orchestration workflows, and data models) that support Confluent Cloud products. Lead open-ended technical initiatives by taking ambiguous problems, clarifying requirements, defining the approach, and driving execution across teams and services. Raise the bar on reliability and operations by building resilient systems with strong observability, clear SLOs, runbooks, and safe rollout and rollback patterns. Collaborate across organizations, including Cloud Platform, Kafka, Compute, Security, Traffic, SRE, and others, to align on designs, trade-offs, and long-term platform direction. Mentor and unblock engineers at multiple levels, provide high-quality design and code reviews, and help grow the broader engineering team. Continuously improve the developer experience for our control-plane stack through tooling, automation, CI/CD, and test strategy enhancements that reduce toil and increase velocity. Influence technical strategy within your domain by identifying high-impact opportunities, proposing roadmaps, and helping prioritize work aligned with business goals. Contribute to engineering culture through documentation, design reviews, and knowledge sharing, including internal talks, wikis, and external content where appropriate. Required Skills Experienced builder: Typically 6+ years of software engineering experience, with a strong track record of delivering complex backend or distributed systems to production. Distributed systems & cloud expert: Deep hands-on experience with one or more of the following: Distributed systems design (consistency models, failure modes, data modeling, and scalability). Cloud platforms (AWS, GCP, or Azure) and cloud-native architectures. Kubernetes or similar orchestration platforms. Strong systems and coding skills: Proficiency in one or more of Go, Java, or Scala, with the ability to work across services, infrastructure, and automation. Architect and executor: Ability to define end-to-end designs, break work into milestones, de-risk early, and deliver high-quality solutions on schedule. Operationally rigorous: Strong understanding of SLOs, failure modes, observability, and incident response, with a focus on designing for safe change and graceful degradation. Great communicator: Ability to write clear design documents, articulate trade-offs effectively, and lead technical discussions with diverse stakeholders, including engineers, product managers, and leadership. Leader without authority: Proven experience leading cross-team initiatives, influencing technical direction beyond immediate ownership, and helping other engineers grow and succeed. Values-aligned: Committed to customer impact, reliability, long-term maintainability, and team success, with a focus on building durable solutions rather than simply shipping features. Preferred Skills Experience building control-plane systems, including APIs, operators/controllers, metadata services, and provisioning or orchestration workflows. Background working with Apache Kafka or other streaming and data systems. Experience designing and operating multi-region, high-availability, or disaster recovery architectures. Experience working on security-sensitive infrastructure, including identity, certificates, secrets management, mTLS, policy enforcement, or compliance-driven environments. Contributions to open-source projects, technical blogs, conference presentations, or other forms of technical thought leadership in relevant domains. Additional Details (US) IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences We consider qualified applicants with criminal histories, consistent with applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. Compensation, Benefits and Work Authorization The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Introduction At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'll have the tools and opportunities to advance your career while creating software that changes the world. Your Role and Responsibilities About the Role We're looking for a Staff Software Engineer I to lead the design and delivery of core control-plane infrastructure that powers Confluent Cloud. In this role, you will own highly technical projects across multiple services and teams, shaping the architecture and reliability of our cloud platform. You'll combine deep distributed systems expertise with strong execution and cross-team leadership, identifying high-leverage problems and driving them from idea to durable impact. What You Will Do Own end-to-end architecture and delivery of complex control-plane systems (APIs, controllers, orchestration workflows, and data models) that support Confluent Cloud products. Lead open-ended technical initiatives by taking ambiguous problems, clarifying requirements, defining the approach, and driving execution across teams and services. Raise the bar on reliability and operations by building resilient systems with strong observability, clear SLOs, runbooks, and safe rollout and rollback patterns. Collaborate across organizations, including Cloud Platform, Kafka, Compute, Security, Traffic, SRE, and others, to align on designs, trade-offs, and long-term platform direction. Mentor and unblock engineers at multiple levels, provide high-quality design and code reviews, and help grow the broader engineering team. Continuously improve the developer experience for our control-plane stack through tooling, automation, CI/CD, and test strategy enhancements that reduce toil and increase velocity. Influence technical strategy within your domain by identifying high-impact opportunities, proposing roadmaps, and helping prioritize work aligned with business goals. Contribute to engineering culture through documentation, design reviews, and knowledge sharing, including internal talks, wikis, and external content where appropriate. Required Skills Experienced builder: Typically 6+ years of software engineering experience, with a strong track record of delivering complex backend or distributed systems to production. Distributed systems & cloud expert: Deep hands-on experience with one or more of the following: Distributed systems design (consistency models, failure modes, data modeling, and scalability). Cloud platforms (AWS, GCP, or Azure) and cloud-native architectures. Kubernetes or similar orchestration platforms. Strong systems and coding skills: Proficiency in one or more of Go, Java, or Scala, with the ability to work across services, infrastructure, and automation. Architect and executor: Ability to define end-to-end designs, break work into milestones, de-risk early, and deliver high-quality solutions on schedule. Operationally rigorous: Strong understanding of SLOs, failure modes, observability, and incident response, with a focus on designing for safe change and graceful degradation. Great communicator: Ability to write clear design documents, articulate trade-offs effectively, and lead technical discussions with diverse stakeholders, including engineers, product managers, and leadership. Leader without authority: Proven experience leading cross-team initiatives, influencing technical direction beyond immediate ownership, and helping other engineers grow and succeed. Values-aligned: Committed to customer impact, reliability, long-term maintainability, and team success, with a focus on building durable solutions rather than simply shipping features. Preferred Skills Experience building control-plane systems, including APIs, operators/controllers, metadata services, and provisioning or orchestration workflows. Background working with Apache Kafka or other streaming and data systems. Experience designing and operating multi-region, high-availability, or disaster recovery architectures. Experience working on security-sensitive infrastructure, including identity, certificates, secrets management, mTLS, policy enforcement, or compliance-driven environments. Contributions to open-source projects, technical blogs, conference presentations, or other forms of technical thought leadership in relevant domains. Additional Details (US) IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences We consider qualified applicants with criminal histories, consistent with applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. Compensation, Benefits and Work Authorization The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Introduction At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'll have the tools and opportunities to advance your career while creating software that changes the world. Your Role and Responsibilities About the Role We're looking for a Staff Software Engineer I to lead the design and delivery of core control-plane infrastructure that powers Confluent Cloud. In this role, you will own highly technical projects across multiple services and teams, shaping the architecture and reliability of our cloud platform. You'll combine deep distributed systems expertise with strong execution and cross-team leadership, identifying high-leverage problems and driving them from idea to durable impact. What You Will Do Own end-to-end architecture and delivery of complex control-plane systems (APIs, controllers, orchestration workflows, and data models) that support Confluent Cloud products. Lead open-ended technical initiatives by taking ambiguous problems, clarifying requirements, defining the approach, and driving execution across teams and services. Raise the bar on reliability and operations by building resilient systems with strong observability, clear SLOs, runbooks, and safe rollout and rollback patterns. Collaborate across organizations, including Cloud Platform, Kafka, Compute, Security, Traffic, SRE, and others, to align on designs, trade-offs, and long-term platform direction. Mentor and unblock engineers at multiple levels, provide high-quality design and code reviews, and help grow the broader engineering team. Continuously improve the developer experience for our control-plane stack through tooling, automation, CI/CD, and test strategy enhancements that reduce toil and increase velocity. Influence technical strategy within your domain by identifying high-impact opportunities, proposing roadmaps, and helping prioritize work aligned with business goals. Contribute to engineering culture through documentation, design reviews, and knowledge sharing, including internal talks, wikis, and external content where appropriate. Required Skills Experienced builder: Typically 6+ years of software engineering experience, with a strong track record of delivering complex backend or distributed systems to production. Distributed systems & cloud expert: Deep hands-on experience with one or more of the following: Distributed systems design (consistency models, failure modes, data modeling, and scalability). Cloud platforms (AWS, GCP, or Azure) and cloud-native architectures. Kubernetes or similar orchestration platforms. Strong systems and coding skills: Proficiency in one or more of Go, Java, or Scala, with the ability to work across services, infrastructure, and automation. Architect and executor: Ability to define end-to-end designs, break work into milestones, de-risk early, and deliver high-quality solutions on schedule. Operationally rigorous: Strong understanding of SLOs, failure modes, observability, and incident response, with a focus on designing for safe change and graceful degradation. Great communicator: Ability to write clear design documents, articulate trade-offs effectively, and lead technical discussions with diverse stakeholders, including engineers, product managers, and leadership. Leader without authority: Proven experience leading cross-team initiatives, influencing technical direction beyond immediate ownership, and helping other engineers grow and succeed. Values-aligned: Committed to customer impact, reliability, long-term maintainability, and team success, with a focus on building durable solutions rather than simply shipping features. Preferred Skills Experience building control-plane systems, including APIs, operators/controllers, metadata services, and provisioning or orchestration workflows. Background working with Apache Kafka or other streaming and data systems. Experience designing and operating multi-region, high-availability, or disaster recovery architectures. Experience working on security-sensitive infrastructure, including identity, certificates, secrets management, mTLS, policy enforcement, or compliance-driven environments. Contributions to open-source projects, technical blogs, conference presentations, or other forms of technical thought leadership in relevant domains. Additional Details (US) IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences We consider qualified applicants with criminal histories, consistent with applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. Compensation, Benefits and Work Authorization The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Job Description Description Job Description Leidos has a new and exciting opportunity for a Senior-level Scrum Master in our Intel Sector- Cyber & Analytics Business Area (CABA). Our talented team is at the forefront in Security Engineering, Computer Network Operations (CNO), Mission Software, Analytical Methods and Modeling, Signals Intelligence (SIGINT), and Cryptographic Key Management. At Leidos, we offer competitive benefits, including Paid Time Off, 11 paid Holidays, 401K with a 6% company match and immediate vesting, Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support, Parental Paid Leave, and much more. Join us and make a difference in National Security! Leidos has a new and exciting opportunity for a Mid/Senior-level Scrum Master in our Intel Sector's Cyber & Analytics Business Area (CABA). Our talented team is at the forefront in Security Engineering, Computer Network Operations (CNO), Mission Software, Analytical Methods and Modeling, Signals Intelligence (SIGINT), and Cryptographic Key Management. At Leidos, we offer competitive benefits, including Paid Time Off, 11 paid holidays, 401K with a 6% company match and immediate vesting, flexible schedules, discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support, Parental Paid Leave, and much more. Join us and make a difference in national security! A Senior-level Scrum Master is needed to join a high performing agile team using the Scaled Agile Framework (SAFe) methodology to support a large, complex, fast-paced technical program. Program execution follows DevOps best practices and employs robust development, test, and production environments. We are using Behavior Driven Development (BDD) and test automation tools alongside a full suite of team collaboration tools. The program provides system engineering, development, test, integration, and operational support, and is focused on injecting new technology and adding advanced capabilities while continuing to support an on-going mission and operational system. This important role requires an experienced Agile Lead/Scrum Master to work on a large-scale software and hardware integration effort. The selected individual will be responsible for facilitating either one complex agile team, or several small agile teams as part of a larger Agile Release Train (ART) delivering value to the customer using the Scaled Agile Framework (SAFe); and will help educate and coach the teams in Scrum, Scrumban, or Kanban to ensure the agile processes are being followed. She/he will help remove impediments/roadblocks and foster an environment for high-performing team dynamics, continuous flow, and relentless improvement. You will work with team members, other Agile Scrum Masters, and support personnel to ensure that the team's commitments at the Program Increment (PI) Planning are met. She/he will facilitate horizontal communication across team members to identify any impediments that may prevent team progress while working mitigation plans. The selected candidate will be responsible for sensing, determining, and leading discussions when issues need to be analyzed or triaged, and for making improvements in determining and implementing improvements to processes. Strong attention to detail and focus on task completion is critical. Primary Responsibilities • Facilitate self-organizing team(s) to ensure progress is being made against Program Increment (PI) commitments. • Protect the team from scope creep during execution of the PI. • Remove impediments and coordinate with the Release Train Engineers on implementing solutions. • Help team members communicate, coordinate, and cooperate. • Coach, support, and enforce Scrum process and other process rules. • Ensure that the team has a clear understanding of the Definition of Done and how to meet it. • Coordinate with other teams on the Agile Release Trains (ARTs) and communicate status to management. • Work with the Product Owner(s) to review and prioritize features. • Lead and facilitate SAFe ceremonies to include Sprint Planning and Sprint Reviews to include demos, Sprint Retrospectives, and PI Planning. • Work with Product Owner(s) and System Engineers to develop User Stories to meet the Feature acceptance criteria. • Maintain and generate information radiators for the teams. • Collect and share team metrics with the team, determine when new metrics are needed, and develop improvements in metrics. Basic Qualifications • Bachelor's degree from an accredited college or university and at least 12 years of relevant work experience. Additional relevant experience may be substituted for a degree. • At least 5 years of experience working as a Scrum Master for a software development or similar technical team, preferably as a full time Scrum Master. • Certified Scrum Master (CSM), SAFe Scrum Master (SSM) or similar agile project management certification (PMI-ACP). • Significant, hands-on experience using agile project management tools (e.g. Jira, VersionOne, Rallye, IBM RTC). • At least 5 years of experience working on a large, preferably technical program, with varied and diverse systems and groups in a fast-paced, always rapidly evolving environment. Preferred Qualifications • Experience working with large software systems including hardware integration and test. • Experience working with multi-disciplinary technical development teams. • Experience using SAFe as the agile development methodology. • Experience using Kanban as a means to improve flow on support teams. • Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team. At Leidos, the opportunities are boundless. We challenge our staff with interesting assignments that allow them to thrive professionally and personally. For us, helping you grow your career is good business. We look forward to learning more about you - apply today. CSSKEY CONMD If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. Original Posting:October 29, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range:Pay Range $116,350.00 - $210,325.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit . Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at -benefits. Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at . If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Introduction At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'll have the tools and opportunities to advance your career while creating software that changes the world. Your Role and Responsibilities As a Senior Software Engineer II on the Fleet Management Unified Deployment team, you will play a key role in building and evolving the systems that manage the lifecycle of Confluent software across Confluent Cloud. Our platform orchestrates deployment, upgrades, recovery, and operational management across thousands of environments globally and across all major cloud providers, providing a unified control plane for safe, scalable, and consistent service operations. You'll work on critical systems including: • Unified Deployment Control Plane: Build and evolve the control plane that manages software rollout, upgrades, recovery, and lifecycle operations across large multi-cloud fleets. • Fleet Lifecycle Orchestration: Develop systems that coordinate placement, maintenance, state transitions, and recovery workflows for services running across Confluent Cloud. • Platform APIs & Abstractions: Design and enhance APIs that provide clean abstractions for deployment workflows, service lifecycle management, and fleet-wide operational controls. • Cloud Platform Integration: Build and optimize integrations with the broader Confluent Cloud platform to enable seamless end-to-end operations across AWS, GCP, and Azure. • Multi-Tenancy & Security: Implement and strengthen isolation, security controls, and safe operational boundaries across deployment and runtime management systems. • Observability & Operations: Drive operational excellence through monitoring, automated health checks, remediation workflows, and self-healing capabilities. This job can be performed from anywhere in the US Required Skills • 6+ years of experience delivering scalable software solutions. • Deep expertise in Kubernetes, including controller development, operator patterns, and multi-cluster architectures. • Strong proficiency in Go, with experience building production-grade backend or platform services. • Experience with fleet-wide lifecycle management, deployment orchestration, or cloud infrastructure automation. • Experience running production services in cloud environments, with strong knowledge of reliability, networking, and security fundamentals. • Proven ability to independently own significant technical projects and collaborate effectively across teams. Preferred Skills • Experience with multi-tenant platform architectures and security isolation patterns. • Familiarity with gRPC, Protobuf, and API design for internal platform services. • Demonstrated track record of mentorship and technical leadership. Additional Details (US) IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences We consider qualified applicants with criminal histories, consistent with applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. Compensation, Benefits and Work Authorization The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Introduction At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'll have the tools and opportunities to advance your career while creating software that changes the world. Your Role and Responsibilities As a Senior Software Engineer II on the Fleet Management Unified Deployment team, you will play a key role in building and evolving the systems that manage the lifecycle of Confluent software across Confluent Cloud. Our platform orchestrates deployment, upgrades, recovery, and operational management across thousands of environments globally and across all major cloud providers, providing a unified control plane for safe, scalable, and consistent service operations. You'll work on critical systems including: • Unified Deployment Control Plane: Build and evolve the control plane that manages software rollout, upgrades, recovery, and lifecycle operations across large multi-cloud fleets. • Fleet Lifecycle Orchestration: Develop systems that coordinate placement, maintenance, state transitions, and recovery workflows for services running across Confluent Cloud. • Platform APIs & Abstractions: Design and enhance APIs that provide clean abstractions for deployment workflows, service lifecycle management, and fleet-wide operational controls. • Cloud Platform Integration: Build and optimize integrations with the broader Confluent Cloud platform to enable seamless end-to-end operations across AWS, GCP, and Azure. • Multi-Tenancy & Security: Implement and strengthen isolation, security controls, and safe operational boundaries across deployment and runtime management systems. • Observability & Operations: Drive operational excellence through monitoring, automated health checks, remediation workflows, and self-healing capabilities. This job can be performed from anywhere in the US Required Skills • 6+ years of experience delivering scalable software solutions. • Deep expertise in Kubernetes, including controller development, operator patterns, and multi-cluster architectures. • Strong proficiency in Go, with experience building production-grade backend or platform services. • Experience with fleet-wide lifecycle management, deployment orchestration, or cloud infrastructure automation. • Experience running production services in cloud environments, with strong knowledge of reliability, networking, and security fundamentals. • Proven ability to independently own significant technical projects and collaborate effectively across teams. Preferred Skills • Experience with multi-tenant platform architectures and security isolation patterns. • Familiarity with gRPC, Protobuf, and API design for internal platform services. • Demonstrated track record of mentorship and technical leadership. Additional Details (US) IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences We consider qualified applicants with criminal histories, consistent with applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. Compensation, Benefits and Work Authorization The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.