BERING STRAITS PROFESSIONAL SERVICES LLC
Colorado Springs, Colorado
About this position: Information System Security Officer in Colorado Springs, CO The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Applicants will be notified via email or phone within ten business days regarding application status. This position is contingent upon award of contract. Essential Duties & Responsibilities Serve as the Information System Security Officer (ISSO) responsible for implementing and maintaining cybersecurity and information assurance requirements for assigned information systems. Support Risk Management Framework (RMF) activities throughout the system lifecycle, including security control implementation, assessment, authorization, and continuous monitoring. Develop, maintain, and update System Security Plans (SSPs), Plan of Action and Milestones (POA&Ms), Security Assessment Reports (SARs), and other cybersecurity documentation. Ensure assigned systems operate in compliance with DoD, Federal, Intelligence Community, and organizational cybersecurity requirements. Conduct routine security audits, compliance reviews, vulnerability assessments, and self-inspections. Monitor system security posture and identify cybersecurity risks, vulnerabilities, and compliance deficiencies. Coordinate vulnerability remediation efforts with system administrators, engineers, and cybersecurity personnel. Review and evaluate proposed hardware, software, and system configuration changes for security impacts. Support Authorization to Operate (ATO), Authority to Connect (ATC), Interim Authorization to Test (IATT), and related accreditation activities. Perform periodic reviews of user accounts, privileged access, audit logs, system configurations, and security controls. Investigate cybersecurity incidents, security violations, and suspicious activity; document findings and coordinate corrective actions. Support continuous monitoring programs and ensure compliance with security scanning requirements. Maintain inventory and configuration management records for assigned systems. Provide cybersecurity training, awareness briefings, and guidance to system users and administrators. Coordinate with Information System Security Managers (ISSMs), Information System Security Engineers (ISSEs), Program Managers, and government stakeholders. Maintain cybersecurity records and generate compliance reports, security metrics, and status briefings. Required (Minimum Necessary) Qualifications Education Requirements:Bachelor's degree in Cybersecurity, Information Technology, Computer Science, Information Systems, Engineering, Mathematics, or a related technical field. Additional years of qualifying experience may be substituted for education requirements. Level of Experience Requirements:Minimum of 3 years of experience supporting cybersecurity, information assurance, information security, systems administration, or related technical disciplines. Experience supporting Risk Management Framework (RMF) compliance activities. Experience maintaining cybersecurity documentation and authorization artifacts. Experience implementing and assessing security controls on information systems. Experience supporting vulnerability management and security compliance reviews. Experience monitoring information systems for cybersecurity compliance and risk. Must possess or be eligible to obtain and maintain a Secret security clearance; Top Secret clearance preferred. Knowledge, Skills, Abilities, and Other Characteristics Knowledge of information system operations and cybersecurity best practices. Strong written and verbal communication skills. Ability to manage multiple priorities and work independently with minimal supervision. Working knowledge of NIST Risk Management Framework (RMF) processes. Familiarity with NIST SP 800-53 security controls and Department of Defense cybersecurity requirements. Knowledge of information assurance and cybersecurity principles. Understanding of Windows, Linux, virtualized environments, and enterprise network architectures. Familiarity with vulnerability management tools and security assessment methodologies. Knowledge of user account management, auditing, access controls, and configuration management practices. Understanding of encryption, Public Key Infrastructure (PKI), and identity management principles. Ability to analyze vulnerabilities and recommend effective remediation actions. Strong organizational, analytical, and problem-solving skills. Proficiency with Microsoft Office Suite and cybersecurity management tools. Knowledge of organizational procedures and workflows - understanding how work moves through a company. Basic knowledge of relevant technologies or tools - e.g., Microsoft 365, communication platforms, or industry standard software. Knowledge of customer service practices - principles of providing quality service and managing inquiries professionally. Knowledge of data privacy and confidentiality principles - awareness of proper handling of sensitive information. Communication skills (written and verbal) - ability to convey information clearly and professionally. Time management and prioritization - balancing multiple tasks and meeting deadlines. Problem solving and critical thinking - analyzing issues and selecting appropriate solutions. Interpersonal and teamwork skills - building rapport and collaborating effectively with others. Attention to detail - producing accurate, error free work. Preferred Active Secret, Top Secret, or TS/SCI security clearance. Current DoD 8570/8140 certification such as Security+, CISSP, SSCP, CAP, CASP+, or equivalent. Experience supporting Air Force, Space Force, Army, Navy, Intelligence Community, or other Federal Government organizations. Experience supporting classified information systems and secure network environments. Familiarity with eMASS, Xacta, ACAS, Nessus, Splunk, Microsoft Defender, or similar cybersecurity tools. Experience supporting Special Access Programs (SAPs) or Sensitive Compartmented Information (SCI) systems. Knowledge of cloud security concepts and environments including Azure Government and AWS GovCloud. Experience supporting continuous monitoring programs and cybersecurity inspections. Prior experience as an ISSO, System Administrator, Cybersecurity Analyst, Information Assurance Analyst, or Security Specialist. Familiarity with configuration management, change management, and incident response processes. Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit and work at a computer workstation for extended periods (frequently). Must be able to review, analyze, and maintain cybersecurity documentation and technical records (frequently). Must be able to communicate effectively during meetings, audits, inspections, and technical reviews (frequently). Must be able to conduct physical inspections of systems, equipment, and facilities as required (occasionally). Must be capable of lifting up to 20 pounds of computer equipment, documentation, or related materials (occasionally). Must be able to travel to supported facilities and customer locations as required (occasionally). Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Physical Setting: Primarily performed in government offices, data centers, SCIFs, secure facilities, and professional office environments. Work may occur within both classified and unclassified information system environments. Frequent interaction with system administrators, engineers, cybersecurity personnel, contractors, and government customers. Schedule and Flexibility: Standard full-time schedule. Occasional extended hours may be required to support vulnerability remediation, audits, inspections, accreditation efforts, or cybersecurity incidents. Flexibility required to support operational priorities and mission requirements. Other Pertinent Work Details: Must maintain all required security clearances and system access authorizations. Position may require access to classified information up to the Top Secret/SCI level. Requires compliance with all applicable cybersecurity policies, regulations, and procedures. May support multiple systems, enclaves, or programs simultaneously. Requires a high degree of integrity, accountability, discretion, and attention to detail. Supervisory Responsibilities This position will not have supervisory responsibilities. DOT Covered/Safety-Sensitive Role Requirements This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract . click apply for full job details
11/01/2026
Full time
About this position: Information System Security Officer in Colorado Springs, CO The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Applicants will be notified via email or phone within ten business days regarding application status. This position is contingent upon award of contract. Essential Duties & Responsibilities Serve as the Information System Security Officer (ISSO) responsible for implementing and maintaining cybersecurity and information assurance requirements for assigned information systems. Support Risk Management Framework (RMF) activities throughout the system lifecycle, including security control implementation, assessment, authorization, and continuous monitoring. Develop, maintain, and update System Security Plans (SSPs), Plan of Action and Milestones (POA&Ms), Security Assessment Reports (SARs), and other cybersecurity documentation. Ensure assigned systems operate in compliance with DoD, Federal, Intelligence Community, and organizational cybersecurity requirements. Conduct routine security audits, compliance reviews, vulnerability assessments, and self-inspections. Monitor system security posture and identify cybersecurity risks, vulnerabilities, and compliance deficiencies. Coordinate vulnerability remediation efforts with system administrators, engineers, and cybersecurity personnel. Review and evaluate proposed hardware, software, and system configuration changes for security impacts. Support Authorization to Operate (ATO), Authority to Connect (ATC), Interim Authorization to Test (IATT), and related accreditation activities. Perform periodic reviews of user accounts, privileged access, audit logs, system configurations, and security controls. Investigate cybersecurity incidents, security violations, and suspicious activity; document findings and coordinate corrective actions. Support continuous monitoring programs and ensure compliance with security scanning requirements. Maintain inventory and configuration management records for assigned systems. Provide cybersecurity training, awareness briefings, and guidance to system users and administrators. Coordinate with Information System Security Managers (ISSMs), Information System Security Engineers (ISSEs), Program Managers, and government stakeholders. Maintain cybersecurity records and generate compliance reports, security metrics, and status briefings. Required (Minimum Necessary) Qualifications Education Requirements:Bachelor's degree in Cybersecurity, Information Technology, Computer Science, Information Systems, Engineering, Mathematics, or a related technical field. Additional years of qualifying experience may be substituted for education requirements. Level of Experience Requirements:Minimum of 3 years of experience supporting cybersecurity, information assurance, information security, systems administration, or related technical disciplines. Experience supporting Risk Management Framework (RMF) compliance activities. Experience maintaining cybersecurity documentation and authorization artifacts. Experience implementing and assessing security controls on information systems. Experience supporting vulnerability management and security compliance reviews. Experience monitoring information systems for cybersecurity compliance and risk. Must possess or be eligible to obtain and maintain a Secret security clearance; Top Secret clearance preferred. Knowledge, Skills, Abilities, and Other Characteristics Knowledge of information system operations and cybersecurity best practices. Strong written and verbal communication skills. Ability to manage multiple priorities and work independently with minimal supervision. Working knowledge of NIST Risk Management Framework (RMF) processes. Familiarity with NIST SP 800-53 security controls and Department of Defense cybersecurity requirements. Knowledge of information assurance and cybersecurity principles. Understanding of Windows, Linux, virtualized environments, and enterprise network architectures. Familiarity with vulnerability management tools and security assessment methodologies. Knowledge of user account management, auditing, access controls, and configuration management practices. Understanding of encryption, Public Key Infrastructure (PKI), and identity management principles. Ability to analyze vulnerabilities and recommend effective remediation actions. Strong organizational, analytical, and problem-solving skills. Proficiency with Microsoft Office Suite and cybersecurity management tools. Knowledge of organizational procedures and workflows - understanding how work moves through a company. Basic knowledge of relevant technologies or tools - e.g., Microsoft 365, communication platforms, or industry standard software. Knowledge of customer service practices - principles of providing quality service and managing inquiries professionally. Knowledge of data privacy and confidentiality principles - awareness of proper handling of sensitive information. Communication skills (written and verbal) - ability to convey information clearly and professionally. Time management and prioritization - balancing multiple tasks and meeting deadlines. Problem solving and critical thinking - analyzing issues and selecting appropriate solutions. Interpersonal and teamwork skills - building rapport and collaborating effectively with others. Attention to detail - producing accurate, error free work. Preferred Active Secret, Top Secret, or TS/SCI security clearance. Current DoD 8570/8140 certification such as Security+, CISSP, SSCP, CAP, CASP+, or equivalent. Experience supporting Air Force, Space Force, Army, Navy, Intelligence Community, or other Federal Government organizations. Experience supporting classified information systems and secure network environments. Familiarity with eMASS, Xacta, ACAS, Nessus, Splunk, Microsoft Defender, or similar cybersecurity tools. Experience supporting Special Access Programs (SAPs) or Sensitive Compartmented Information (SCI) systems. Knowledge of cloud security concepts and environments including Azure Government and AWS GovCloud. Experience supporting continuous monitoring programs and cybersecurity inspections. Prior experience as an ISSO, System Administrator, Cybersecurity Analyst, Information Assurance Analyst, or Security Specialist. Familiarity with configuration management, change management, and incident response processes. Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit and work at a computer workstation for extended periods (frequently). Must be able to review, analyze, and maintain cybersecurity documentation and technical records (frequently). Must be able to communicate effectively during meetings, audits, inspections, and technical reviews (frequently). Must be able to conduct physical inspections of systems, equipment, and facilities as required (occasionally). Must be capable of lifting up to 20 pounds of computer equipment, documentation, or related materials (occasionally). Must be able to travel to supported facilities and customer locations as required (occasionally). Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Physical Setting: Primarily performed in government offices, data centers, SCIFs, secure facilities, and professional office environments. Work may occur within both classified and unclassified information system environments. Frequent interaction with system administrators, engineers, cybersecurity personnel, contractors, and government customers. Schedule and Flexibility: Standard full-time schedule. Occasional extended hours may be required to support vulnerability remediation, audits, inspections, accreditation efforts, or cybersecurity incidents. Flexibility required to support operational priorities and mission requirements. Other Pertinent Work Details: Must maintain all required security clearances and system access authorizations. Position may require access to classified information up to the Top Secret/SCI level. Requires compliance with all applicable cybersecurity policies, regulations, and procedures. May support multiple systems, enclaves, or programs simultaneously. Requires a high degree of integrity, accountability, discretion, and attention to detail. Supervisory Responsibilities This position will not have supervisory responsibilities. DOT Covered/Safety-Sensitive Role Requirements This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract . click apply for full job details
Genesis10 is currently seeking a Tier 2 Help Desk Technician - Onsite for a long-term contract position with a Public Transportation Agency located in Dallas, TX. The role of the Tier 2 Help Desk Technician is to ensure proper computer operations so that end-users can carry out business tasks. This position provides phone and deskside support for basic hardware and software issues, requiring the ability to work independently with minimal supervision after an initial training period. This role is 100% onsite with a schedule of Wednesday through Sunday from 7AM to 4PM after an initial 30-day training period. Responsibilities: Provide Tier-2 support for the service desk, addressing and resolving technical issues related to computer software and hardware Install desktops, laptops, printers, scanners, monitors, and all devices related to a workstation Serve as an escalation point for customer service issues and for Tier-1 positions Receive, log, manage, and triage calls, incidents, and problems from internal staff via telephone and ServiceNow Troubleshoot and resolve hardware and software issues for desktops, laptops, tablets, mobile phones, audio-visual equipment, and peripheral devices Responsible for imaging workstations, delivery/installation, user configuration, and installing approved software Provide customer-facing support services and remote assistance to end-users, adhering to all ITIL service management principles Provide outstanding customer service and meet agency service level agreements (SLA) Requirements: Associate degree from an accredited college or university in Computer Science, Information Technology, Business Administration, or a related field OR an equivalent combination of related education and experience Two (2+) years of experience in a desktop support role or related environment Must hold a current CompTIA A+ certification Advanced working knowledge and proficiency with Windows OS, MAC OS, IOS, Android OS and the Microsoft Office 365 line of products Proficiency in PC software applications, including Microsoft Office Must be able to work variable hours, including emergency responses to outages, work onsite despite various weather conditions, and work in an on-call rotation Valid Texas Class A, B, or C driver's license with a clean driving record Must be able to lift up to 50lbs and perform the physical requirements of the job Must be able to pass a drug screen and a Federal Criminal Justice (CJIS) background check Exceptional customer service skills and experience Ability to use rigorous logic and methods to solve complex problems with effective solutions Ability to relate well to all kinds of people and build constructive and effective relationships Desired skills: Microsoft Office Specialist (MOS) or Microsoft Modern Desktop Admin Associate certification Pay range: $21.68 - $31.68 per hour Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
11/01/2026
Full time
Genesis10 is currently seeking a Tier 2 Help Desk Technician - Onsite for a long-term contract position with a Public Transportation Agency located in Dallas, TX. The role of the Tier 2 Help Desk Technician is to ensure proper computer operations so that end-users can carry out business tasks. This position provides phone and deskside support for basic hardware and software issues, requiring the ability to work independently with minimal supervision after an initial training period. This role is 100% onsite with a schedule of Wednesday through Sunday from 7AM to 4PM after an initial 30-day training period. Responsibilities: Provide Tier-2 support for the service desk, addressing and resolving technical issues related to computer software and hardware Install desktops, laptops, printers, scanners, monitors, and all devices related to a workstation Serve as an escalation point for customer service issues and for Tier-1 positions Receive, log, manage, and triage calls, incidents, and problems from internal staff via telephone and ServiceNow Troubleshoot and resolve hardware and software issues for desktops, laptops, tablets, mobile phones, audio-visual equipment, and peripheral devices Responsible for imaging workstations, delivery/installation, user configuration, and installing approved software Provide customer-facing support services and remote assistance to end-users, adhering to all ITIL service management principles Provide outstanding customer service and meet agency service level agreements (SLA) Requirements: Associate degree from an accredited college or university in Computer Science, Information Technology, Business Administration, or a related field OR an equivalent combination of related education and experience Two (2+) years of experience in a desktop support role or related environment Must hold a current CompTIA A+ certification Advanced working knowledge and proficiency with Windows OS, MAC OS, IOS, Android OS and the Microsoft Office 365 line of products Proficiency in PC software applications, including Microsoft Office Must be able to work variable hours, including emergency responses to outages, work onsite despite various weather conditions, and work in an on-call rotation Valid Texas Class A, B, or C driver's license with a clean driving record Must be able to lift up to 50lbs and perform the physical requirements of the job Must be able to pass a drug screen and a Federal Criminal Justice (CJIS) background check Exceptional customer service skills and experience Ability to use rigorous logic and methods to solve complex problems with effective solutions Ability to relate well to all kinds of people and build constructive and effective relationships Desired skills: Microsoft Office Specialist (MOS) or Microsoft Modern Desktop Admin Associate certification Pay range: $21.68 - $31.68 per hour Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Position Overview We are seeking a hands-on Service Desk Analyst to provide Tier 1 and Tier 2 technical support in a fast-paced corporate environment. The ideal candidate has strong Microsoft administration experience, excellent troubleshooting skills, and a customer-focused approach to IT support. Key Responsibilities Provide Tier 1 and Tier 2 support for hardware, software, network connectivity, and end-user issues. Administer and troubleshoot Microsoft 365, Azure, Entra ID, and Intune. Support Windows 11 desktops, laptops, mobile devices, and enterprise applications. Manage user accounts, permissions, device enrollment, and endpoint compliance policies. Troubleshoot Teams, SharePoint, OneDrive, Outlook, and Exchange Online. Perform workstation imaging, configuration, deployment, and hardware troubleshooting. Provide professional technical support to employees and senior executives. Document incidents, resolve tickets, and escalate complex issues as needed. Qualifications Experience in Service Desk, Desktop Support, or IT Support within a corporate environment. Hands-on administrative experience with Microsoft Azure, Entra ID, Microsoft 365, and Intune. Strong Windows 11 troubleshooting and endpoint management experience. Familiarity with Active Directory, SCCM, VPNs, networking, and Windows Server. Excellent communication, customer service, and problem-solving skills. Ability to manage multiple priorities in a high-volume support environment. Bachelor's degree in IT or a related field, or equivalent professional experience.
11/01/2026
Full time
Position Overview We are seeking a hands-on Service Desk Analyst to provide Tier 1 and Tier 2 technical support in a fast-paced corporate environment. The ideal candidate has strong Microsoft administration experience, excellent troubleshooting skills, and a customer-focused approach to IT support. Key Responsibilities Provide Tier 1 and Tier 2 support for hardware, software, network connectivity, and end-user issues. Administer and troubleshoot Microsoft 365, Azure, Entra ID, and Intune. Support Windows 11 desktops, laptops, mobile devices, and enterprise applications. Manage user accounts, permissions, device enrollment, and endpoint compliance policies. Troubleshoot Teams, SharePoint, OneDrive, Outlook, and Exchange Online. Perform workstation imaging, configuration, deployment, and hardware troubleshooting. Provide professional technical support to employees and senior executives. Document incidents, resolve tickets, and escalate complex issues as needed. Qualifications Experience in Service Desk, Desktop Support, or IT Support within a corporate environment. Hands-on administrative experience with Microsoft Azure, Entra ID, Microsoft 365, and Intune. Strong Windows 11 troubleshooting and endpoint management experience. Familiarity with Active Directory, SCCM, VPNs, networking, and Windows Server. Excellent communication, customer service, and problem-solving skills. Ability to manage multiple priorities in a high-volume support environment. Bachelor's degree in IT or a related field, or equivalent professional experience.
Job Description Job Description SYSTEMTEC is seeking a Workstation Support Analyst for a on-site opportunity for candidates in Columbia, SC. Candidate will provide hands-on technical support for end-user workstations, including hardware and software installation, application troubleshooting, operating system imaging, and workstation rebuilds. This role emphasizes timely issue resolution, strong customer service, and maintaining secure, reliable computing environments that keep users productive. Required Qualifications of the Workstation Support Analyst: Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies. Associate degree in Computer Science, Information Technology, or a related field, or at least two years of relevant work experience. Minimum of two years of technical operations support experience. CompTIA A+ certification. Knowledge of workstation hardware, desktop software, operating systems, and peripheral devices. Ability to troubleshoot and resolve end-user computing, application, and hardware issues. Understanding of operating system imaging, workstation configuration, and software installation procedures. Strong problem-solving, customer service, and verbal and written communication skills. Ability to explain technical concepts and provide basic training to end users. Ability to work onsite in a fast-paced environment, meet support demands that may require 24/7 responsiveness, and lift up to 30 pounds routinely and 70 pounds occasionally. Preferred Skills/Experience of the Workstation Support Analyst: CompTIA A+ or a higher-level technical certification. Experience supporting IT infrastructure, desktop-based LAN environments, and workstation maintenance. Familiarity with IT ticketing systems, equipment inventory, software licensing, and asset tracking. Knowledge of workstation security standards, approved software configurations, and data backup procedures. Ability to identify appropriate hardware and software solutions based on business needs. Responsibilities of the Workstation Support Analyst: Monitor and manage incoming service tickets, update dispatch records, and deliver timely technical support to end users. Install, configure, maintain, and troubleshoot workstation hardware, operating systems, desktop applications, and peripherals, including rebuilding workstations when necessary. Test, update, validate, and maintain application packages while ensuring workstation configurations comply with security and software licensing standards. Document technical configurations, troubleshooting procedures, and support standards to improve consistency and resolution times. Assist with IT reporting, equipment inventory, replacement part orders, asset tracking, and coordination with other technical teams. Stay informed about emerging workstation technologies and support procedures while helping maintain reliable IT operations. Work Location: Onsite Columbia, SC. Compensation / Benefits: Full-Time Employment with SYSTEMTEC means competitive compensation, access to health, dental, disability, and life coverage, and 401(k) with match. Please note: SYSTEMTEC is not set up to employ workers in the states of California, New York, and New Jersey.
11/01/2026
Full time
Job Description Job Description SYSTEMTEC is seeking a Workstation Support Analyst for a on-site opportunity for candidates in Columbia, SC. Candidate will provide hands-on technical support for end-user workstations, including hardware and software installation, application troubleshooting, operating system imaging, and workstation rebuilds. This role emphasizes timely issue resolution, strong customer service, and maintaining secure, reliable computing environments that keep users productive. Required Qualifications of the Workstation Support Analyst: Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies. Associate degree in Computer Science, Information Technology, or a related field, or at least two years of relevant work experience. Minimum of two years of technical operations support experience. CompTIA A+ certification. Knowledge of workstation hardware, desktop software, operating systems, and peripheral devices. Ability to troubleshoot and resolve end-user computing, application, and hardware issues. Understanding of operating system imaging, workstation configuration, and software installation procedures. Strong problem-solving, customer service, and verbal and written communication skills. Ability to explain technical concepts and provide basic training to end users. Ability to work onsite in a fast-paced environment, meet support demands that may require 24/7 responsiveness, and lift up to 30 pounds routinely and 70 pounds occasionally. Preferred Skills/Experience of the Workstation Support Analyst: CompTIA A+ or a higher-level technical certification. Experience supporting IT infrastructure, desktop-based LAN environments, and workstation maintenance. Familiarity with IT ticketing systems, equipment inventory, software licensing, and asset tracking. Knowledge of workstation security standards, approved software configurations, and data backup procedures. Ability to identify appropriate hardware and software solutions based on business needs. Responsibilities of the Workstation Support Analyst: Monitor and manage incoming service tickets, update dispatch records, and deliver timely technical support to end users. Install, configure, maintain, and troubleshoot workstation hardware, operating systems, desktop applications, and peripherals, including rebuilding workstations when necessary. Test, update, validate, and maintain application packages while ensuring workstation configurations comply with security and software licensing standards. Document technical configurations, troubleshooting procedures, and support standards to improve consistency and resolution times. Assist with IT reporting, equipment inventory, replacement part orders, asset tracking, and coordination with other technical teams. Stay informed about emerging workstation technologies and support procedures while helping maintain reliable IT operations. Work Location: Onsite Columbia, SC. Compensation / Benefits: Full-Time Employment with SYSTEMTEC means competitive compensation, access to health, dental, disability, and life coverage, and 401(k) with match. Please note: SYSTEMTEC is not set up to employ workers in the states of California, New York, and New Jersey.
Job Description Job Description Title: Oracle Simphony Production Support Lead Type: Full time/Contract Location: Bay Area, CA Job Summary Own and drive stability, performance, and continuous improvement of the Oracle Simphony POS environment. Lead a team of support analysts, manage incident and problem resolution, and serve as the primary escalation point for Simphony-related production issues across restaurant/retail operations. Key Responsibilities Lead day-to-day production support operations for Oracle Simphony POS, ensuring high system availability across all locations and business units. Own incident management from triage through root cause analysis and resolution, meeting defined SLAs for critical and high-priority issues. Manage and mentor a team of production support analysts, coordinating on-call rotations and escalation procedures for 24/7 coverage. Serve as the primary liaison with Oracle Support (SRs, patches, and escalations) and coordinate with Oracle on critical outages. Drive problem management to identify recurring issues and implement permanent fixes, reducing repeat incidents. Coordinate patch management, version upgrades, and configuration changes across Simphony environments (EMC, workstations, KDS, enterprise back office). Partner with infrastructure, network, and DBA teams to troubleshoot environment, connectivity, and database-related issues impacting POS operations. Maintain and improve monitoring, alerting, and reporting to proactively identify issues before they impact business operations. Document support procedures, runbooks, and knowledge base articles to improve team efficiency and reduce mean time to resolution. Manage change control processes for production changes, ensuring proper testing and approval before deployment. Communicate status updates, incident summaries, and post-mortems to stakeholders and leadership. Support integration points between Simphony and third-party/enterprise systems (payment processing, loyalty, inventory, reporting/BI, labor management). Required Qualifications Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent work experience. 7+ years of experience in production support or application support roles, with significant hands-on Oracle Simphony (or MICROS Simphony) experience. Strong working knowledge of Simphony architecture, including EMC configuration, Simphony database, workstations/KDS, and enterprise back office reporting. Experience leading or mentoring a support team, with demonstrated ownership of incident and problem management processes. Solid understanding of SQL and ability to troubleshoot database-related issues. Experience with ITIL-based incident, problem, and change management practices. Strong communication skills, with the ability to manage stakeholder expectations during high-pressure incidents. Ability to work flexible hours and participate in on-call rotation, including nights, weekends, and holidays as needed given the retail/hospitality environment. Preferred Qualifications Experience with additional Oracle Retail or Oracle Hospitality products (Oracle Retail Xstore, Oracle Hospitality Reporting and Analytics, Oracle Payment Interface). Experience integrating Simphony with third-party POS, payment gateways, or loyalty platforms. ITIL certification. Prior experience in restaurant, hospitality, or multi-site retail environments. Familiarity with cloud/hybrid Simphony deployments and Oracle Cloud infrastructure. Powered by JazzHR wWrKrHGiRt
10/31/2026
Full time
Job Description Job Description Title: Oracle Simphony Production Support Lead Type: Full time/Contract Location: Bay Area, CA Job Summary Own and drive stability, performance, and continuous improvement of the Oracle Simphony POS environment. Lead a team of support analysts, manage incident and problem resolution, and serve as the primary escalation point for Simphony-related production issues across restaurant/retail operations. Key Responsibilities Lead day-to-day production support operations for Oracle Simphony POS, ensuring high system availability across all locations and business units. Own incident management from triage through root cause analysis and resolution, meeting defined SLAs for critical and high-priority issues. Manage and mentor a team of production support analysts, coordinating on-call rotations and escalation procedures for 24/7 coverage. Serve as the primary liaison with Oracle Support (SRs, patches, and escalations) and coordinate with Oracle on critical outages. Drive problem management to identify recurring issues and implement permanent fixes, reducing repeat incidents. Coordinate patch management, version upgrades, and configuration changes across Simphony environments (EMC, workstations, KDS, enterprise back office). Partner with infrastructure, network, and DBA teams to troubleshoot environment, connectivity, and database-related issues impacting POS operations. Maintain and improve monitoring, alerting, and reporting to proactively identify issues before they impact business operations. Document support procedures, runbooks, and knowledge base articles to improve team efficiency and reduce mean time to resolution. Manage change control processes for production changes, ensuring proper testing and approval before deployment. Communicate status updates, incident summaries, and post-mortems to stakeholders and leadership. Support integration points between Simphony and third-party/enterprise systems (payment processing, loyalty, inventory, reporting/BI, labor management). Required Qualifications Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent work experience. 7+ years of experience in production support or application support roles, with significant hands-on Oracle Simphony (or MICROS Simphony) experience. Strong working knowledge of Simphony architecture, including EMC configuration, Simphony database, workstations/KDS, and enterprise back office reporting. Experience leading or mentoring a support team, with demonstrated ownership of incident and problem management processes. Solid understanding of SQL and ability to troubleshoot database-related issues. Experience with ITIL-based incident, problem, and change management practices. Strong communication skills, with the ability to manage stakeholder expectations during high-pressure incidents. Ability to work flexible hours and participate in on-call rotation, including nights, weekends, and holidays as needed given the retail/hospitality environment. Preferred Qualifications Experience with additional Oracle Retail or Oracle Hospitality products (Oracle Retail Xstore, Oracle Hospitality Reporting and Analytics, Oracle Payment Interface). Experience integrating Simphony with third-party POS, payment gateways, or loyalty platforms. ITIL certification. Prior experience in restaurant, hospitality, or multi-site retail environments. Familiarity with cloud/hybrid Simphony deployments and Oracle Cloud infrastructure. Powered by JazzHR wWrKrHGiRt
Job Description Job Description Support Analyst III Position Snapshot This role responds to inquiries, service requests and outages for the organization's technology and computer systems, including all hardware and software, and including, but not limited to: manufacturing applications, account maintenance, printing, Office productivity suite, operating systems, mobility devices, LAN/WAN connectivity, and remote access. Identifies problems, provides troubleshooting and resolution or escalation and works closely with other I.S. areas to resolve problems as necessary. Essential Duties and Responsibilities An individual must be able to perform each duty satisfactorily. Support end-users in use of computer hardware and software by: Responding to user questions by telephone, e-mail, or on-site in a friendly, professional manner. Interviewing user to collect information about his/her problem and leading user through diagnostic procedures to determine the source of error. Logging and tracking calls using Service Desk management software. Performing effective incident development to ensure accurate fact collection required to troubleshoot and/or escalate the issue. Researching and identifying problems with applications; recommending and/or implementing solutions to those problems. Initiating follow-up communication to ensure client satisfaction. Coordinating data recovery and reconstruction whenever necessary for clients. Serving as a liaison between Application Development, Operations, and the client community. Maintaining and analyzing client hardware and software profiles. Maintaining and coordinating prioritization of client requests. Assisting in training preparation and providing one-on-one user assistance as required. Maintain system user accounts by: Processing employee additions, modifications and terminations in a timely manner, and in compliance with Insteel Security Policies and Procedures and Sarbanes-Oxley key controls. Providing test data as requested to auditors and management during Sarbanes-Oxley audits. Maintain comprehensive documentation set for processing employee additions, modifications, and terminations at the Service Desk. Other duties that may include but are not limited to: Performing quality and technical review of Incidents and Service Requests to ensure accurate reporting and consistent practices. Ability to prepare Service Desk performance reports as requested. Analyzing service reports for trends and making recommendations for changes to more efficiently resolve client issues and reduce call volume. Creation and maintenance of knowledge for use in internal and external knowledge services. Occasionally completes other duties as assigned. Carries out responsibilities in accordance with the organization's policies and applicable laws. Supervisory Responsibilities None. Professional Qualifications and Skills Strong verbal and written communication skills, including proper business English composition, spelling, and grammar. Excellent problem-solving and critical thinking abilities to analyze complex issues and develop effective solutions. Ability to use critical thinking, experience, and available resources to perform effective problem analysis and resolution. Proven ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment. Demonstrated ability to work both independently and collaboratively within cross-functional teams. Strong interpersonal skills with the ability to work effectively with users of varying technical skill levels. Demonstrated initiative and resourcefulness in researching, troubleshooting, and resolving issues. Strong customer service orientation with a focus on delivering exceptional technical support. Ability to maintain confidentiality and handle sensitive information with integrity. Ability to train end users in both one-on-one and group settings. Ability to follow, develop, and maintain technical procedures and process documentation, including diagramming. Proficiency with PC-related software including Microsoft Office, web-based applications and similar tools. Experience with Microsoft Exchange and Outlook in an enterprise email environment. Understanding of enterprise directory services, including Microsoft Active Directory. Knowledge of VOIP and telephony systems (e.g., Cisco Unified Communications). Ability to support and troubleshoot audiovisual equipment such as projectors and display technologies. Understanding of mobility and remote access technologies, including remote desktop, Cisco VPN, Mobile Device Management (MDM), and multi-factor authentication tools. Strong understanding of cybersecurity threats (viruses, malware, phishing) and familiarity with antivirus and firewall solutions. Working knowledge of company-specific applications or the ability to quickly learn new systems. Familiarity with IT service management frameworks such as ITIL (certification preferred). Education & Experience Bachelor's degree in Computer Science, Information Technology, or a related technical field preferred; equivalent combination of education and experience may be considered. Minimum of 4 years of relevant work experience in technical support, IT services, or a related field. Experience in enterprise account services, preferably supporting Microsoft Active Directory environments. Broad technical knowledge of computer hardware and software systems, including: Windows operating systems Desktops, laptops, and thin clients Mobile devices (e.g., Apple iOS) Printers (e.g., HP, Lenovo) Enterprise systems and applications (e.g., Oracle) Relevant technical or service certifications are a plus. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The physical demands of an office, desk job setting are generally low and primarily sedentary in nature. The role typically involves prolonged periods of sitting at a desk while working on a computer, with occasional standing, walking, or light lifting of items such as files, office supplies, or small equipment. Employees may also perform repetitive motions such as typing or using a mouse. Good posture and ergonomic workstations are important to minimize strain or discomfort. Overall, the physical requirements are minimal and well-suited to individuals capable of routine desk-based work in a standard office environment. Work Environment The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work environment for this position is typically professional and structured, centered around office-based tasks performed at a desk using a computer and standard office equipment such as printers, telephones, and copiers. Employees work in a clean, climate-controlled setting with air conditioning, designed to support comfort and productivity. The campus is tobacco-free, promoting a healthy and respectful atmosphere for all staff. This environment often includes quiet workspaces, access to meeting rooms, and a business-casual dress code, supporting both individual focus and team collaboration. Equipment Used The equipment used in this role varies by frequency. Frequently used equipment (30-70% of the time) includes a computer and routine office equipment such as a telephone, fax machine, copier, and printer. For your hard work, you receive: Competitive base pay Bonus eligibility based on organizational performance Paid time off including holidays and vacation Excellent benefits to include medical, dental, vision, company paid life/short-term disability/long-term disability insurance, flexible spending accounts (FSA), health savings account (HSA), 401(k) with match, company paid tele-health, stock purchase plan, tuition reimbursement assistance, and Employee Assistance Plan (EAP) These duties may be modified or changed at any time at the sole discretion of management either orally or in writing. The above statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. INSTEEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you are qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request accommodation, contact a Human Resources Representative. Applicants must be authorized to work for ANY employer in the U.S . click apply for full job details
10/31/2026
Full time
Job Description Job Description Support Analyst III Position Snapshot This role responds to inquiries, service requests and outages for the organization's technology and computer systems, including all hardware and software, and including, but not limited to: manufacturing applications, account maintenance, printing, Office productivity suite, operating systems, mobility devices, LAN/WAN connectivity, and remote access. Identifies problems, provides troubleshooting and resolution or escalation and works closely with other I.S. areas to resolve problems as necessary. Essential Duties and Responsibilities An individual must be able to perform each duty satisfactorily. Support end-users in use of computer hardware and software by: Responding to user questions by telephone, e-mail, or on-site in a friendly, professional manner. Interviewing user to collect information about his/her problem and leading user through diagnostic procedures to determine the source of error. Logging and tracking calls using Service Desk management software. Performing effective incident development to ensure accurate fact collection required to troubleshoot and/or escalate the issue. Researching and identifying problems with applications; recommending and/or implementing solutions to those problems. Initiating follow-up communication to ensure client satisfaction. Coordinating data recovery and reconstruction whenever necessary for clients. Serving as a liaison between Application Development, Operations, and the client community. Maintaining and analyzing client hardware and software profiles. Maintaining and coordinating prioritization of client requests. Assisting in training preparation and providing one-on-one user assistance as required. Maintain system user accounts by: Processing employee additions, modifications and terminations in a timely manner, and in compliance with Insteel Security Policies and Procedures and Sarbanes-Oxley key controls. Providing test data as requested to auditors and management during Sarbanes-Oxley audits. Maintain comprehensive documentation set for processing employee additions, modifications, and terminations at the Service Desk. Other duties that may include but are not limited to: Performing quality and technical review of Incidents and Service Requests to ensure accurate reporting and consistent practices. Ability to prepare Service Desk performance reports as requested. Analyzing service reports for trends and making recommendations for changes to more efficiently resolve client issues and reduce call volume. Creation and maintenance of knowledge for use in internal and external knowledge services. Occasionally completes other duties as assigned. Carries out responsibilities in accordance with the organization's policies and applicable laws. Supervisory Responsibilities None. Professional Qualifications and Skills Strong verbal and written communication skills, including proper business English composition, spelling, and grammar. Excellent problem-solving and critical thinking abilities to analyze complex issues and develop effective solutions. Ability to use critical thinking, experience, and available resources to perform effective problem analysis and resolution. Proven ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment. Demonstrated ability to work both independently and collaboratively within cross-functional teams. Strong interpersonal skills with the ability to work effectively with users of varying technical skill levels. Demonstrated initiative and resourcefulness in researching, troubleshooting, and resolving issues. Strong customer service orientation with a focus on delivering exceptional technical support. Ability to maintain confidentiality and handle sensitive information with integrity. Ability to train end users in both one-on-one and group settings. Ability to follow, develop, and maintain technical procedures and process documentation, including diagramming. Proficiency with PC-related software including Microsoft Office, web-based applications and similar tools. Experience with Microsoft Exchange and Outlook in an enterprise email environment. Understanding of enterprise directory services, including Microsoft Active Directory. Knowledge of VOIP and telephony systems (e.g., Cisco Unified Communications). Ability to support and troubleshoot audiovisual equipment such as projectors and display technologies. Understanding of mobility and remote access technologies, including remote desktop, Cisco VPN, Mobile Device Management (MDM), and multi-factor authentication tools. Strong understanding of cybersecurity threats (viruses, malware, phishing) and familiarity with antivirus and firewall solutions. Working knowledge of company-specific applications or the ability to quickly learn new systems. Familiarity with IT service management frameworks such as ITIL (certification preferred). Education & Experience Bachelor's degree in Computer Science, Information Technology, or a related technical field preferred; equivalent combination of education and experience may be considered. Minimum of 4 years of relevant work experience in technical support, IT services, or a related field. Experience in enterprise account services, preferably supporting Microsoft Active Directory environments. Broad technical knowledge of computer hardware and software systems, including: Windows operating systems Desktops, laptops, and thin clients Mobile devices (e.g., Apple iOS) Printers (e.g., HP, Lenovo) Enterprise systems and applications (e.g., Oracle) Relevant technical or service certifications are a plus. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The physical demands of an office, desk job setting are generally low and primarily sedentary in nature. The role typically involves prolonged periods of sitting at a desk while working on a computer, with occasional standing, walking, or light lifting of items such as files, office supplies, or small equipment. Employees may also perform repetitive motions such as typing or using a mouse. Good posture and ergonomic workstations are important to minimize strain or discomfort. Overall, the physical requirements are minimal and well-suited to individuals capable of routine desk-based work in a standard office environment. Work Environment The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work environment for this position is typically professional and structured, centered around office-based tasks performed at a desk using a computer and standard office equipment such as printers, telephones, and copiers. Employees work in a clean, climate-controlled setting with air conditioning, designed to support comfort and productivity. The campus is tobacco-free, promoting a healthy and respectful atmosphere for all staff. This environment often includes quiet workspaces, access to meeting rooms, and a business-casual dress code, supporting both individual focus and team collaboration. Equipment Used The equipment used in this role varies by frequency. Frequently used equipment (30-70% of the time) includes a computer and routine office equipment such as a telephone, fax machine, copier, and printer. For your hard work, you receive: Competitive base pay Bonus eligibility based on organizational performance Paid time off including holidays and vacation Excellent benefits to include medical, dental, vision, company paid life/short-term disability/long-term disability insurance, flexible spending accounts (FSA), health savings account (HSA), 401(k) with match, company paid tele-health, stock purchase plan, tuition reimbursement assistance, and Employee Assistance Plan (EAP) These duties may be modified or changed at any time at the sole discretion of management either orally or in writing. The above statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. INSTEEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you are qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request accommodation, contact a Human Resources Representative. Applicants must be authorized to work for ANY employer in the U.S . click apply for full job details
Katalyst Healthcares & Life Sciences
Lexington, Massachusetts
Job Description Job Description Key Responsibilities: GMP / GxP Operations: Support Quality Control IT operations, computer system validation (CSV) periodic reviews (backup/restore testing, user access, audit trails), and GxP workstation patching. Front-Line Support & Decommissioning: Provide triage for system downtime, coordinate vendor repairs, handle Windows 7 to 10 upgrades, and perform system decommissioning (account deactivations, final backups). Documentation & Testing: Author and execute SDLC validation artifacts (URS, FRA, IQ, IOQ, ATR, Admin SOPs, Data Flow diagrams) adhering to 21 CFR Part 11 and Data Integrity compliance. Lab Instrument Support: Provide technical oversight and application support for lab equipment (e.g., Vaya Raman, 7500 Fast PCR, Hiac Particle Counters, Maldi-TOF, Vi-Cell, Antaris II, Waters Alliance). Education and Experience: Experience: 5 years of IT/Business Analysis experience supporting software implementations in GxP/Pharmaceutical environments. Key Tools & Systems: ServiceNow (Incident/Change/Problem), TrackWise (CAPA, Deviations), Veeva, Active Directory, MyAccess, and NTFS permissions. Lab Software Knowledge: Empower, Chromeleon, LabX, WinKQCL, or related GxP laboratory desktop software. Education: Bachelor's degree in IT, CS, Engineering, or Business Administration (or equivalent).
10/28/2026
Full time
Job Description Job Description Key Responsibilities: GMP / GxP Operations: Support Quality Control IT operations, computer system validation (CSV) periodic reviews (backup/restore testing, user access, audit trails), and GxP workstation patching. Front-Line Support & Decommissioning: Provide triage for system downtime, coordinate vendor repairs, handle Windows 7 to 10 upgrades, and perform system decommissioning (account deactivations, final backups). Documentation & Testing: Author and execute SDLC validation artifacts (URS, FRA, IQ, IOQ, ATR, Admin SOPs, Data Flow diagrams) adhering to 21 CFR Part 11 and Data Integrity compliance. Lab Instrument Support: Provide technical oversight and application support for lab equipment (e.g., Vaya Raman, 7500 Fast PCR, Hiac Particle Counters, Maldi-TOF, Vi-Cell, Antaris II, Waters Alliance). Education and Experience: Experience: 5 years of IT/Business Analysis experience supporting software implementations in GxP/Pharmaceutical environments. Key Tools & Systems: ServiceNow (Incident/Change/Problem), TrackWise (CAPA, Deviations), Veeva, Active Directory, MyAccess, and NTFS permissions. Lab Software Knowledge: Empower, Chromeleon, LabX, WinKQCL, or related GxP laboratory desktop software. Education: Bachelor's degree in IT, CS, Engineering, or Business Administration (or equivalent).
Talent Software Services, Inc.
Columbia, South Carolina
Job Description Job Description Analyst, Workstation Support Duties: Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users. •55% Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT users' workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings. •10% Tests, troubleshoots, maintains, modifies, validates and documents application packages. •10% Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues. •20% May perform administrative tasks such as reporting, ordering replacement parts, and tracking status/inventory of items. •5% Keeps apprised of new technologies related to workstation support procedures. Skills: Required Skills and Abilities: Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Able to provide on-the-spot training to users. Understands operating systems imaging concepts. Able to make recommendations on selection of hardware and software products to address business requirements. Required Software and Other Tools: Familiarity with computer and workstation equipment. Preferred Skills and Abilities: Able to assist in the support and maintenance of the overall infrastructure. Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Routine transporting of items up to 30 lbs. Transporting items up to 70lbs on occasion. Education: Required Education: Associate Degree in Computer Science, Information Technology, or other job related field. or 2 years of job related work experience. Required Work Experience: 2 years of technical operations support experience. Required Licenses and Certificates: A Certification
10/28/2026
Full time
Job Description Job Description Analyst, Workstation Support Duties: Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users. •55% Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT users' workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings. •10% Tests, troubleshoots, maintains, modifies, validates and documents application packages. •10% Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues. •20% May perform administrative tasks such as reporting, ordering replacement parts, and tracking status/inventory of items. •5% Keeps apprised of new technologies related to workstation support procedures. Skills: Required Skills and Abilities: Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Able to provide on-the-spot training to users. Understands operating systems imaging concepts. Able to make recommendations on selection of hardware and software products to address business requirements. Required Software and Other Tools: Familiarity with computer and workstation equipment. Preferred Skills and Abilities: Able to assist in the support and maintenance of the overall infrastructure. Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Routine transporting of items up to 30 lbs. Transporting items up to 70lbs on occasion. Education: Required Education: Associate Degree in Computer Science, Information Technology, or other job related field. or 2 years of job related work experience. Required Work Experience: 2 years of technical operations support experience. Required Licenses and Certificates: A Certification
Job Description Job Description We're looking for a Workstation Support Analyst for an onsite role in Columbia, SC. Work Authorization: U.S. citizens and Green Card holders only. Sponsorship is not available for this role; no C2C or third-party candidates. Candidates must be able to work on our W2. Skills & Qualifications: Ability to obtain a low-level U.S. security clearance, which requires a thorough background screening and U.S. citizenship 2 years of technical operations support experience Proficiency with Microsoft Teams, Office, and Windows Key Responsibilities: Install software Troubleshoot applications Rebuild workstations Education/Certifications: Associate Degree in Computer Science, Information Technology, or other job-related field Or 2 years of job-related work experience CompTIA A+ Certification Ideal Candidate: The ideal candidate will have at least two years of experience in technical operations support and be proficient in using Microsoft Teams, Office, and Windows. They should be capable of obtaining a low-level U.S. security clearance, requiring U.S. citizenship and a thorough background screening. An Associate Degree in a relevant field or equivalent work experience is necessary. The hourly rate for this position is $27.18. TM Floyd & Company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. We offer a generous array of benefits, depending on the length of the assignment. We also offer a referral bonus of up to $1,000. Ask us for more details! TM Floyd & Company participates in E-VERIFY AAP, EEO
10/28/2026
Full time
Job Description Job Description We're looking for a Workstation Support Analyst for an onsite role in Columbia, SC. Work Authorization: U.S. citizens and Green Card holders only. Sponsorship is not available for this role; no C2C or third-party candidates. Candidates must be able to work on our W2. Skills & Qualifications: Ability to obtain a low-level U.S. security clearance, which requires a thorough background screening and U.S. citizenship 2 years of technical operations support experience Proficiency with Microsoft Teams, Office, and Windows Key Responsibilities: Install software Troubleshoot applications Rebuild workstations Education/Certifications: Associate Degree in Computer Science, Information Technology, or other job-related field Or 2 years of job-related work experience CompTIA A+ Certification Ideal Candidate: The ideal candidate will have at least two years of experience in technical operations support and be proficient in using Microsoft Teams, Office, and Windows. They should be capable of obtaining a low-level U.S. security clearance, requiring U.S. citizenship and a thorough background screening. An Associate Degree in a relevant field or equivalent work experience is necessary. The hourly rate for this position is $27.18. TM Floyd & Company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. We offer a generous array of benefits, depending on the length of the assignment. We also offer a referral bonus of up to $1,000. Ask us for more details! TM Floyd & Company participates in E-VERIFY AAP, EEO
Cobalt Benefits Group LLC
Manchester, New Hampshire
Description: Cobalt Benefits Group is seeking an Information Security Analyst to help safeguard information assets and technology services across cloud and on-premises environments. The analyst will monitor security controls, investigate alerts, coordinate remediation, and improve the organization's ability to prevent, detect, and respond to cybersecurity risk. The successful candidate will bring practical experience across multiple security domains rather than expertise in a single vendor platform. The role works closely with IT Operations, infrastructure, and application teams in a regulated environment. Security Operations & Incident Response Monitor managed detection and response, endpoint, identity, email, network, cloud, and security analytics platforms for suspicious activity. Triage and investigate alerts; document findings; coordinate containment, remediation, recovery, and post-incident follow-up. Analyze event, identity, endpoint, cloud, application, and network logs to distinguish security incidents from expected activity and false positives. Maintain incident response plans, investigation procedures, escalation paths and case documentation. Cloud, Identity & Secure Access Assess and improve security across public cloud subscriptions, storage, workloads, applications, and hybrid connectivity. Administer identity and access controls including multifactor authentication, conditional access, role-based access, privileged access, service identities, access reviews, and joiner-mover-leaver processes. Support Zero Trust and secure access services for private applications. Partner with administrators and engineers to design secure access for cloud data platforms, application hosting, and future AI-enabled services. Data Protection, Human Risk & Insider Risk Operate data security posture management capabilities to discover sensitive data, excessive access, shadow data, orphaned files, and insecure sharing. Administer data loss prevention controls across email, endpoints, collaboration platforms, cloud services, applications, and file repositories. Support data discovery, classification, information protection, retention, encryption, and remediation workflows for regulated and confidential information. Administer security awareness training, phishing simulations, targeted education, completion tracking, and human-risk reporting. Endpoint, Network & Application Security Support endpoint detection and response, device security, mobile device management, application control, browser protection, and workstation security baselines. Coordinate vulnerability and exposure management across endpoints, servers, network devices, databases, applications, and cloud workloads and prioritize remediation through patching. Assess application and infrastructure changes for secure configuration, logging, access, data protection, and resilience requirements. Monitor security systems, including firewalls, intrusion detection systems, to detect and respond to security incidents in a timely manner. Collaborate on operating system, application, firmware, and security patching; validate remediation and document accepted exceptions. Resilience, Governance & Continuous Improvement Support backup, recovery, immutable storage, business continuity, and disaster recovery security requirements. Maintain policies, standards, procedures, diagrams, and inventories. Contribute to automation and repeatable analysis using scripting, query languages, and workflow integrations. Evaluate emerging security requirements for cloud, software-as-a-service, and AI Agents. Partner with business and technology stakeholders to establish AI governance, security controls, and risk management practices that enable the responsible use of generative AI, AI agents, automation, and machine-to-machine services. Contribute to the organization's AI Risk Management Framework (AI RMF) program by supporting AI inventory management, risk assessments, control validations, policy development, monitoring activities, and ongoing governance reviews. Requirements: Job Requirements Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field, or equivalent relevant experience. Three to five years of experience in security operations, cloud security, infrastructure security, or a comparable role. Hands-on experience investigating alerts and working across endpoint, identity, email, network, cloud, and data security controls. Experience with vulnerability assessment, remediation tracking, patch management, incident response, and security control validation. Understanding of data discovery, classification, data loss prevention, sensitive-information handling, and insider-risk concepts. Ability to explain technical findings, business impact, and recommended actions to both technical and non-technical audiences. Strong judgment, discretion, documentation, analytical thinking, and the ability to manage multiple priorities. Preferred Qualifications Experience in a regulated environment and familiarity with security or compliance frameworks such as NIST, MITRE ATT&CK, SOC 2, or HITRUST. Experience securing hybrid environments with cloud infrastructure, productivity platforms, on-premises systems, virtualized infrastructure, and software-as-a-service applications. Working knowledge of cloud security, identity governance, and hybrid infrastructure. Familiarity with security information and event management, extended detection and response, cloud security posture management, web application protection, and security orchestration. Experience with scripting or security analytics using PowerShell, query languages, or comparable automation methods. Relevant industry or cloud security certifications Equal Opportunity Employer, including disability/protected veterans Compensation details: 00 Yearly Salary PIa2265b041df4-1463
10/01/2026
Full time
Description: Cobalt Benefits Group is seeking an Information Security Analyst to help safeguard information assets and technology services across cloud and on-premises environments. The analyst will monitor security controls, investigate alerts, coordinate remediation, and improve the organization's ability to prevent, detect, and respond to cybersecurity risk. The successful candidate will bring practical experience across multiple security domains rather than expertise in a single vendor platform. The role works closely with IT Operations, infrastructure, and application teams in a regulated environment. Security Operations & Incident Response Monitor managed detection and response, endpoint, identity, email, network, cloud, and security analytics platforms for suspicious activity. Triage and investigate alerts; document findings; coordinate containment, remediation, recovery, and post-incident follow-up. Analyze event, identity, endpoint, cloud, application, and network logs to distinguish security incidents from expected activity and false positives. Maintain incident response plans, investigation procedures, escalation paths and case documentation. Cloud, Identity & Secure Access Assess and improve security across public cloud subscriptions, storage, workloads, applications, and hybrid connectivity. Administer identity and access controls including multifactor authentication, conditional access, role-based access, privileged access, service identities, access reviews, and joiner-mover-leaver processes. Support Zero Trust and secure access services for private applications. Partner with administrators and engineers to design secure access for cloud data platforms, application hosting, and future AI-enabled services. Data Protection, Human Risk & Insider Risk Operate data security posture management capabilities to discover sensitive data, excessive access, shadow data, orphaned files, and insecure sharing. Administer data loss prevention controls across email, endpoints, collaboration platforms, cloud services, applications, and file repositories. Support data discovery, classification, information protection, retention, encryption, and remediation workflows for regulated and confidential information. Administer security awareness training, phishing simulations, targeted education, completion tracking, and human-risk reporting. Endpoint, Network & Application Security Support endpoint detection and response, device security, mobile device management, application control, browser protection, and workstation security baselines. Coordinate vulnerability and exposure management across endpoints, servers, network devices, databases, applications, and cloud workloads and prioritize remediation through patching. Assess application and infrastructure changes for secure configuration, logging, access, data protection, and resilience requirements. Monitor security systems, including firewalls, intrusion detection systems, to detect and respond to security incidents in a timely manner. Collaborate on operating system, application, firmware, and security patching; validate remediation and document accepted exceptions. Resilience, Governance & Continuous Improvement Support backup, recovery, immutable storage, business continuity, and disaster recovery security requirements. Maintain policies, standards, procedures, diagrams, and inventories. Contribute to automation and repeatable analysis using scripting, query languages, and workflow integrations. Evaluate emerging security requirements for cloud, software-as-a-service, and AI Agents. Partner with business and technology stakeholders to establish AI governance, security controls, and risk management practices that enable the responsible use of generative AI, AI agents, automation, and machine-to-machine services. Contribute to the organization's AI Risk Management Framework (AI RMF) program by supporting AI inventory management, risk assessments, control validations, policy development, monitoring activities, and ongoing governance reviews. Requirements: Job Requirements Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field, or equivalent relevant experience. Three to five years of experience in security operations, cloud security, infrastructure security, or a comparable role. Hands-on experience investigating alerts and working across endpoint, identity, email, network, cloud, and data security controls. Experience with vulnerability assessment, remediation tracking, patch management, incident response, and security control validation. Understanding of data discovery, classification, data loss prevention, sensitive-information handling, and insider-risk concepts. Ability to explain technical findings, business impact, and recommended actions to both technical and non-technical audiences. Strong judgment, discretion, documentation, analytical thinking, and the ability to manage multiple priorities. Preferred Qualifications Experience in a regulated environment and familiarity with security or compliance frameworks such as NIST, MITRE ATT&CK, SOC 2, or HITRUST. Experience securing hybrid environments with cloud infrastructure, productivity platforms, on-premises systems, virtualized infrastructure, and software-as-a-service applications. Working knowledge of cloud security, identity governance, and hybrid infrastructure. Familiarity with security information and event management, extended detection and response, cloud security posture management, web application protection, and security orchestration. Experience with scripting or security analytics using PowerShell, query languages, or comparable automation methods. Relevant industry or cloud security certifications Equal Opportunity Employer, including disability/protected veterans Compensation details: 00 Yearly Salary PIa2265b041df4-1463