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Job Description Job Description Join Us as a Hardware Design Engineer! Are you ready to make a significant impact in an innovative environment? At ORBCOMM, we're on the hunt for a passionate Hardware Design Engineer who thrives in a fast-paced, agile setting. If you're excited about designing next-generation industrial IoT devices and collaborating with cross-functional engineering teams to bring innovative products to market, we'd love to hear from you. Why You'll Love Working Here As a key member of our Hardware team, you will share responsibility for designing, validating, and testing ORBCOMM's industrial IoT devices and sensors. The Hardware team is a multidisciplinary, multi-site organization consisting of electrical design, PCB layout, industrial engineering, and documentation specialists who work closely with our Embedded Systems, Product Integrity, Manufacturing, and Software Engineering teams. You'll contribute throughout the entire product lifecycle-from concept and design through validation, manufacturing, and product support-while helping deliver innovative satellite, cellular, BLE, and LoRa-enabled IoT solutions for customers around the world. This role is based out of our Sterling, VA office and is full-time onsite. Working onsite provides the opportunity to collaborate closely with cross-functional engineering teams, participate in hands-on product development, and support laboratory testing and manufacturing activities. What You'll Do Hardware Design & Development Design and develop satellite, cellular, BLE, and LoRa-enabled industrial IoT products. Select electronic components and develop schematics for new hardware designs. Support PCB layout activities and participate in schematic and PCB design reviews. Create and maintain schematics, bills of materials (BOMs), and engineering documentation within ORBCOMM's product lifecycle management system. Product Validation & Testing Perform functional and parametric testing across industrial operating temperature ranges. Conduct hardware debugging and root cause analysis to resolve design and manufacturing issues. Prepare products for regulatory and industry certifications. Participate in design verification activities and support test automation initiatives. Product Lifecycle Support Support new product introductions by partnering with Manufacturing and Supply Chain teams. Provide engineering support for product installations, certification activities, and field deployments. Customize standard hardware platforms to meet customer-specific requirements. Collaborate with cross-functional teams to continuously improve product quality, reliability, and manufacturability. Collaboration & Continuous Improvement Participate in design reviews and cross-functional engineering discussions. Contribute to engineering best practices, documentation standards, and continuous process improvements. Collaborate with Embedded Systems, Software Engineering, Product Integrity, Manufacturing, and Industrial Design teams throughout the product development lifecycle. Support innovation initiatives that improve ORBCOMM's industrial IoT product portfolio. Who You Are You're a collaborative engineer who enjoys solving complex technical challenges and developing innovative hardware solutions. You have a passion for product development, strong analytical skills, and enjoy working in a hands-on engineering environment. If you have: Bachelor's degree in Electrical Engineering or a related engineering discipline. 3-5 years of experience in hardware design, electrical engineering, or a similar role. Experience designing electronic hardware for embedded systems or industrial IoT products. Experience with component selection, schematic capture, and PCB design review. Hands-on hardware bench experience including soldering, debugging, and test automation. Proficiency using electrical test equipment such as digital multimeters, oscilloscopes, spectrum analyzers, and network analyzers. Strong analytical, troubleshooting, and problem-solving skills. Excellent organizational skills with strong attention to detail and time management. Ability to collaborate effectively within multidisciplinary engineering teams. Leverage AI-enabled tools and automation to support daily tasks and productivity. Commitment to continuous learning in digital and AI literacy. Then we want to meet you! The Benefits of Working Here A career with ORBCOMM offers the opportunity to grow your skills in a collaborative, innovative environment. We provide a competitive, locally relevant benefits package designed to support employees around the world. Benefits vary by location and may include health and wellness coverage, paid time off, retirement or savings programs, flexible work arrangements, insurance coverage, lifestyle perks, and employee discounts. The anticipated starting salary range for candidates expressing interest in this position is 100,000 - 115,000 USD. Actual compensation will depend on factors such as location, technical experience, skills, certifications, etc. How We Hire ORBCOMM uses technology-enabled tools, including artificial intelligence (AI), to support parts of the recruitment process. All hiring decisions are made by people, as part of our human-led, tech-enabled culture. About Us At ORBCOMM, we're pioneers in IoT technology that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change at ! Ready to Join Us? We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you're seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you. We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted. At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.

Job Description Position: Membership Services Manager Location: New York, NY (Mostly Remote) Salary: $85K-$95K + Bonus + Incentives Growing Non-Profit trade organization seeks a Member Services Manager to join their team Responsibilities: Serve as the primary relationship manager for a portfolio of U.S. members (Account Management). Develop structured engagement plans to support retention and multi-year growth. Identify expansion opportunities within assigned accounts for all digital products, services & training Monitor engagement KPIs and proactively address risk of churn. Lead onboarding for new members, ensuring rapid activation and program alignment. Deliver orientation sessions introducing benefits, working groups, standards, and education programs. Establish three-year engagement roadmaps for strategic accounts. Conduct regular engagement reviews with member stakeholders. Capture business priorities, regulatory drivers, and innovation initiatives. Translate member feedback into actionable insights for internal teams. Encourage and facilitate participation in forums, working groups, and regional events. Partner with internal teams to ensure programming aligns with industry priorities. Support bespoke or member-led collaborative initiatives. Promote education, certification, and standards programs. Identify opportunities for increased adoption across member organizations. Leverage CRM (Salesforce) to track engagement, usage, and growth indicators. Analyze trends and engagement data to inform proactive outreach strategies. Research members activities and priorities to leverage growth. Act as an escalation point for member issues. Coordinate internally to ensure timely and effective resolution. Continuously improve member support processes. Partner with Sales on renewals and expansion. Collaborate with Marketing on targeted communications. Work with Product and Standards teams to align offerings with member needs. Qualifications Bachelor's degree required 5+ years' experience in account management, customer engagement, member services, client success, or relationship management. SalesForce (or comparable CRM Software experience preferred Experience or familiarity of AI, data management, financial services, technology, regulatory, analytics, digital transformation, standards or engineering environments preferred. Exceptional communication, interpersonal, problem-solving skills and a customer-centric mindset. Ability to travel when required (5%-10%)

Job Description Job Description Texas AirSystems has been shaping the HVAC landscape in Texas for over four decades. With 500+ team members and seven offices statewide, we partner with over 60 leading manufacturers to deliver custom, high-performance solutions that stand the test of time. Here, your work matters. You'll be part of a team that values collaboration, rewards curiosity, and gives you the tools to keep growing. Whether you're just getting started or looking for your next big challenge, this is a place where you can thrive and make a real impact. The Opportunity The Controls Specialist is responsible for the startup, commissioning, configuration, and troubleshooting of Building Automation Systems (BAS) for commercial HVAC projects. This role operates independently on standard systems and plays a critical role in ensuring systems are installed, programmed, and functioning according to design specifications. The Controls Specialist serves as a key contributor to project execution, supporting system performance, customer satisfaction, and overall project quality while continuing to build technical expertise in controls systems and integration. Responsibilities System Startup & Commissioning : Perform end-to-end I/O verification and system startup activities. Execute commissioning processes to ensure systems meet design intent and performance requirements. Complete calibrations, system checks, and commissioning documentation. Support third-party commissioning and validation efforts. Programming & Configuration: Configure and program DDC controllers and BAS interfaces. Implement and troubleshoot graphical user interfaces (GUI). Modify sequences of operation and control logic as needed. Support integration of HVAC systems including VAVs, AHUs, chillers, and related equipment. Troubleshooting & Technical Execution: Diagnose and resolve hardware, software, and network-related issues. Troubleshoot IP and RS-485 communication networks. Interpret control drawings, wiring diagrams, and sequences of operation. Ensure systems operate efficiently, reliably, and in alignment with project requirements. Documentation & Quality: Maintain accurate job documentation, including redlines and as-built updates. Ensure all work aligns with company standards, project specifications, and best practices. Identify and communicate system or design issues impacting performance or delivery. Customer &Team Collaboration: Interface with project managers, engineers, and customers to support project execution. Communicate system status, issues, and resolutions clearly and professionally. Support and guide Controls Support Specialists and junior team members. Contribute to a team environment focused on quality, accountability, and continuous improvement. The Required Profile Working knowledge of DDC controls and BAS platforms. Basic to intermediate electrical troubleshooting skills. Ability to reach and interpret engineered documents, including wiring diagrams and sequences. Understanding of HVAC systems and control applications. Knowledge of IP networking and communication protocols preferred. Strong problem-solving and analytical skills. Ability to work independently and manage assigned tasks and projects. 1-4 years of Building Automation Systems (BAS) or related controls experience. High School Diploma required. Technical degree, certification, or relevant trade experience preferred. Work Environment This position operates primarily in field environments, including construction sites, customer facilities, and mechanical rooms. Work conditions may include exposure to varying temperatures, noise levels, and industrial environments. The role requires close collaboration with field teams, engineering, and project management. Physical Demands The physical demands described here are representative of those required to successfully perform the essential functions of this job: Regularly required to stand, walk, and navigate active job sites for extended periods. Frequent use of hands and fingers to operate tools, equipment, and computer systems. Ability to climb ladders, access rooftops, and work within mechanical rooms or confined spaces. Must be able to lift and carry materials or equipment up to 25 - 50 pounds as needed. Ability to bend, stoop, kneel, and reach to inspect, troubleshoot, or support installation of control systems. Visual acuity required to read technical documents, wiring diagrams, and digital displays. May require extended periods of driving to and from job sites and customer locations. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship. Salary ranges listed are dependent upon a candidate's qualifications, experience, internal equity, and the budgeted amount for the specific role and location.

Job Description Job Description Duration: 6+ Months Job description: Ability to work varying shifts, or overtime as required You will need to pass a color/vision test Inspection of Electrical activity and electrical processes Perform detailed product inspections on in process and finished goods, including but not limited to First Article Inspections. Document characteristics of products accurately and with technical detail. Initiate Quality Notifications for any non-conforming products. Apply quality assurance procedures and requirements to the inspection of hardware and to document reviews. Identify any potential quality issues early and help to prevent their occurrence. Communicate effectively to other Collins Aerospace personnel any quality issues needing resolution. Monitor and utilize calibrated measuring instruments. Safely Preform other duties as assigned Qualifications You Must Have Typically requires HS diploma (or equivalent, e.g. G.E.D. in the US) or vocational/technical education in related discipline with a minimum of 2 years of relevant experience. Experience performing manufacturing or product inspections using blueprints and specifications. Experience performing measurements with precision measurement tools, such as micrometers and calipers. Qualifications We Prefer Basic math skills including addition, subtraction, multiplication, division, fractions, and percentages. The ability to utilize computer systems including input of data and retrieval of information for inspections and configuration purposes. The ability to review documents and to identify and resolve any errors or missing information. Ability to use operating software including SAP 2+ years in an Aerospace or similar inspection role Company Description 22nd Century Technologies, Inc. (TSCTI) is one of the fastest-growing IT Services Integrators and Workforce Solutions providers in the United States. Founded in 1997, TSCTI is a Certified National Minority Business Enterprise (MBE) with a workforce of 6,000+ professionals, including 600+ Cybersecurity Subject Matter Experts (SMEs), delivering mission-critical solutions across all 50 U.S. states, Canada, and Mexico. Headquartered in Princeton, NJ, and McLean, VA, with 14 regional offices nationwide, TSCTI provides comprehensive solutions in Digital Transformation, Artificial Intelligence (AI), Cybersecurity, Cloud Computing, IT Infrastructure, Enterprise Modernization, DevSecOps, Managed Services, Workforce Solutions, and Healthcare Staffing. We are a trusted partner to Federal, State, Local, Education (SLED), Healthcare, and Commercial organizations, delivering innovative technology and talent solutions that enable our clients to achieve their strategic objectives. As one of the nation's leading Healthcare Workforce Solutions providers, TSCTI supports federal healthcare systems, Veterans Affairs (VA) Medical Centers, state and local healthcare agencies, hospitals, clinics, laboratories, long-term care facilities, and commercial healthcare organizations. We recruit and place highly qualified healthcare professionals across a wide range of specialties, including physicians, advanced practice providers, registered nurses, allied health professionals, behavioral health specialists, laboratory personnel, pharmacy professionals, and healthcare administrative staff. Our healthcare solutions ensure continuity of care while maintaining the highest standards of clinical excellence and regulatory compliance. With a strong commitment to quality and compliance, TSCTI operates through CMMI Level 3 (Development & Services) and ISO 9001, ISO 20000, and ISO 27001 certified processes, ensuring consistent service excellence, operational maturity, and information security. Today, we proudly support 14 of the 15 Federal Executive Departments, 37 Federal agencies, 50 State governments, 115+ Local agencies, 37 School Districts, numerous healthcare organizations, and 80+ Fortune 500 and commercial clients. TSCTI has earned numerous industry recognitions, including being named among Forbes America's Best Large Employers, Forbes Best Employers for Veterans, Forbes Best Employers for Tech Workers, Newsweek's America's Greatest Workplaces for Diversity, and a 13-time Inc. 5000 honoree. The company has also been recognized by the Washington Business Journal as one of the Best Places to Work and continues to expand its capabilities through strategic innovation, acquisitions, and investments in emerging technologies. At TSCTI, our people are our greatest strength. We are committed to fostering an inclusive, collaborative, and growth-oriented workplace where innovation thrives and careers flourish. Whether delivering cutting-edge technology solutions or connecting exceptional talent with meaningful careers, we consistently exceed our clients' expectations while empowering our employees to succeed. Equal Opportunity Employer 22nd Century Technologies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Company Description 22nd Century Technologies, Inc. (TSCTI) is one of the fastest-growing IT Services Integrators and Workforce Solutions providers in the United States. Founded in 1997, TSCTI is a Certified National Minority Business Enterprise (MBE) with a workforce of 6,000+ professionals, including 600+ Cybersecurity Subject Matter Experts (SMEs), delivering mission-critical solutions across all 50 U.S. states, Canada, and Mexico. Headquartered in Princeton, NJ, and McLean, VA, with 14 regional offices nationwide, TSCTI provides comprehensive solutions in Digital Transformation, Artificial Intelligence (AI), Cybersecurity, Cloud Computing, IT Infrastructure, Enterprise Modernization, DevSecOps, Managed Services, Workforce Solutions, and Healthcare Staffing. We are a trusted partner to Federal, State, Local, Education (SLED), Healthcare, and Commercial organizations, delivering innovative technology and talent solutions that enable our clients to achieve their strategic objectives. As one of the nation's leading Healthcare Workforce Solutions providers, TSCTI supports federal healthcare systems, Veterans Affairs (VA) Medical Centers, state and local healthcare agencies, hospitals, clinics, laboratories, long-term care facilities, and commercial healthcare organizations. We recruit and place highly qualified healthcare professionals across a wide range of specialties, including physicians, advanced practice providers, registered nurses, allied health professionals, behavioral health specialists, laboratory personnel, pharmacy professionals, and healthcare administrative staff. Our healthcare solutions ensure continuity of care while maintaining the highest standards of clinical excellence and regulatory compliance. With a strong commitment to quality and compliance, TSCTI operates through CMMI Level 3 (Development & Services) and ISO 9001, ISO 20000, and ISO 27001 certified processes, ensuring consistent service excellence, operational maturity, and information security. Today, we proudly support 14 of the 15 Federal Executive Departments, 37 Federal agencies, 50 State governments, 115+ Local agencies, 37 School Districts, numerous healthcare organizations, and 80+ Fortune 500 and commercial clients. TSCTI has earned numerous industry recognitions, including being named among Forbes America's Best Large Employers, Forbes Best Employers for Veterans, Forbes Best Employers for Tech Workers, Newsweek's America's Greatest Workplaces for Diversity, and a 13-time Inc. 5000 honoree. The company has also been recognized by the Washington Business Journal as one of the Best Places to Work and continues to expand its capabilities through strategic innovation, acquisitions, and investments in emerging technologies. At TSCTI, our people are our greatest strength. We are committed to fostering an inclusive, collaborative, and growth-oriented workplace where innovation thrives and careers flourish. Whether delivering cutting-edge technology solutions or connecting exceptional talent with meaningful careers, we consistently exceed our clients' expectations while empowering our employees to succeed. Equal Opportunity Employer 22nd Century Technologies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Job Description Job Description Open position in all True Media office locations, including Kansas City, MO, Columbia, MO, St. Louis, MO, Dallas, TX, Portsmouth, NH and Minneapolis, MN; Hybrid work schedule: 3 days in the office, 2 days working from home Visa Sponsorship is not available for this position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without requiring employer sponsorship. The Ad Operations Specialist works on a portfolio of clients to build and manage digital client campaigns and website tagging within the Media Intelligence & Operations department. The Ad Operations Specialist is proactive, organized, and exhibits strong communication and interpersonal skills. This role is responsible for digital campaign setup, trafficking, tracking implementation, and pacing monitoring across assigned accounts, and serves as a key point of contact between internal teams and media vendors on campaign delivery matters. Essential Duties and Responsibilities (Other duties may be assigned) Develop and manage digital campaigns in the digital ad serving and campaign management platform, implementing tracking that aligns with client goals; monitor campaign pacing and delivery trends using the campaign pacing platform and client dashboard platform, independently diagnosing the root cause of underperformance and determining the appropriate corrective action (reallocation, flighting adjustment, vendor substitution) before presenting recommendations to client teams. Evaluate each client's measurement needs and campaign objectives to determine the most effective digital campaign setup and tracking architecture, adapting standard frameworks within the digital ad serving and campaign management platform, tag management platform, and web analytics platform where client-specific requirements warrant deviation. Build and implement UTMs and tracking URLs in alignment with agency naming conventions and client measurement strategies; ensure accurate and consistent tracking across all digital campaign touchpoints. Traffic digital creative assets to vendors, ensuring all assets meet vendor specifications; communicate proactively with vendors and internal teams at each step of the digital trafficking process to confirm delivery requirements and timelines are met. Monitor digital campaign delivery and performance reporting; analyze reporting anomalies and formulate a recommended resolution, looping in the Ad Operations Supervisor on matters with budget, contractual, or client-relationship impact rather than as a default step. Lead implementation of website tags and pixels in the tag management platform, selecting the appropriate configuration based on client measurement goals and troubleshooting discrepancies independently; support the team in maintaining accurate trafficking logs and campaign documentation. Maintain accurate time records in the finance/media platform; adhere to agency processes, workflow standards, and privacy protocols including PII compliance; attend internal training and industry conferences as directed. Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1+ years of professional experience managing digital media campaigns; or equivalent combination of education and experience. Proficiency in standard business productivity suite required. Working knowledge of digital ad serving and campaign management platforms, tag management platforms, and web analytics platforms required. Strong understanding of digital media fundamentals and media math. Proactive and highly organized Proven ability to think critically and problem-solve Excellent written and verbal communication skills Ability to manage multiple client workstreams accurately and efficiently Licenses/Certifications Required: Google, Scrum, and other certifications and training as specified by department and level. Education Bachelor's degree from a four-year college or university, with a concentration in advertising, marketing, or communications preferred Total Perks Package The chance to be a part of a growing company and the next success story Amazing opportunities for career development Recognition programs Employee referral bonus Hybrid work schedule; 3 days in the office, 2 days working from home Fun and collaborative work environment Casual dress code Insurance Coverage (medical, dental, vision, life, and disability) 401(k) retirement plan, with employer 4% match Work/life benefits, including mental health and wellbeing support Flexible Time Off Policy Paid holidays, including agency soft closing Christmas Eve-New Year's Day Paid leave options, including sick leave, medical leave for self and family, and parental leave California Residents - Please review our Privacy Notice here. This employer participates in E-Verify. For more information, see the E-Verify Participation Poster and Right to Work Notice (English and Spanish).

Job Description Job Description Description: TRISTAR is seeking an experienced Information System Security Specialist II in Bloomington, IN to support cybersecurity operations, secure software development, vulnerability management, security compliance, and system hardening for mission-critical applications and infrastructure. The ideal candidate will have hands-on experience with static code analysis, STIG analysis and implementation, ACAS vulnerability scanning, container security, database hardening, and cybersecurity compliance within secure environments. The Information System Security Specialist II will work closely with government stakeholders, software developers, and program personnel to identify security vulnerabilities, assess compliance, recommend and implement remediation strategies, and improve security automation across systems and applications. Requirements: Bachelor's degree in Information Technology or related area Must have or be able to obtain a CompTIA Security Plus certification prior to start date. US Citizen. Ability to obtain and maintain a secret clearance. Demonstrated experience in cybersecurity engineering, vulnerability management, system security engineering, or software security. Hands-on experience with static code analysis tools, preferably SonarQube. Experience conducting STIG analysis and reviews, identifying compliance gaps, and supporting remediation activities. Experience with ACAS vulnerability scanning, scan result analysis, vulnerability validation, and remediation tracking. Knowledge of cybersecurity compliance requirements, security baselines, and vulnerability remediation processes. Experience with container security, system hardening, and STIG implementation. Experience developing or maintaining automation scripts for security configuration and hardening activities. Experience securing PostgreSQL databases or comparable relational database platforms. Familiarity with Ansible and reviewing automation playbooks for security compliance. Experience conducting vulnerability assessments, analyzing technical findings, and documenting corrective actions. Familiarity with POA&Ms and vulnerability remediation tracking. Strong analytical, troubleshooting, documentation, and technical communication skills. Ability to collaborate effectively with government customers, software developers, and multidisciplinary technical teams. Experience supporting cybersecurity efforts within Department of Defense (DoD) environments. Familiarity with DoD cybersecurity policies, Risk Management Framework (RMF) processes, and applicable security compliance requirements. Experience with ACAS, Tenable Security Center, Nessus, or comparable vulnerability scanning technologies. Experience evaluating STIG compliance across Linux-based systems, containerized environments, applications, and databases. Experience developing and maintaining POA&Ms. Experience with security automation, configuration management, and scripting languages. Experience integrating cybersecurity tools and supporting the testing and validation of software enhancements. Comfort zones don't move missions forward. People do. At TRISTAR, we're not looking for people who simply check the boxes. We're looking for problem-solvers, innovators, and professionals who are ready to make an impact. Every challenge we tackle supports critical missions, and every team member plays a role in delivering results that matter. If you're driven by purpose, motivated by challenges, and ready to contribute to something bigger than yourself, we invite you to take the next step. About TRISTAR TRISTAR is an SBA certified Service-Disabled Veteran-Owned professional services company supporting the U.S. Department of Defense programs. Our core competencies include Electronic Warfare, Enterprise Management, Full Spectrum Cybersecurity, Information Technology, Digital Transformation, Software Engineering and Development, Maritime Modernization and Engineering, and Technical Solutions. TRISTAR was founded in March 1995 and has built an employee-focused collaborative environment which enables our team of professionals to create and deliver customized solutions to meet our customers' mission critical challenges. TRISTAR's core capabilities support customers with end-to-end solutions. For over 30 years, TRISTAR has demonstrated and perfected our ability to successfully manage any task, small or large no matter how difficult or complex. TRISTAR is proud to serve the Department of Defense and other Federal Agencies. TRISTAR provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details

Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details

Job Description Job Description ABOUT THIS JOB We're looking for an experienced, hands-on SEO professional to own organic growth across our financial services and insurance websites-from technical performance and content strategy to brand authority, conversion optimization, and revenue. Ideally, you bring 5+ years of SEO experience with measurable results, strong technical skills, and a practical understanding of Generative Engine Optimization (GEO), Answer Engine Optimization (AEO), and the evolving role of AI in search and discovery. Your mission is to attract qualified visitors, build trust in our brands, and turn that traffic into leads, sales, and revenue. You should be comfortable setting the strategy, implementing improvements yourself, measuring results, and adjusting priorities based on business impact. This role offers the opportunity to build and lead an SEO and organic growth department as results and business needs justify expansion. We're looking for someone who takes ownership, finds creative solutions, and focuses effort on the work most likely to drive meaningful growth. RESPONSIBILITIES Own organic growth strategy and execution. Build and manage a prioritized roadmap across technical SEO, content, authority building, and AI search visibility. Set measurable goals tied to qualified traffic, conversions, and revenue. Identify and fix technical issues. Audit and improve crawling, indexing, site architecture, internal linking, redirects, canonical tags, structured data, mobile usability, and page speed. Implement fixes directly where possible and work with developers on more complex changes, verifying that they deliver the intended results. Build content that attracts and converts. Research keywords, search intent, customer questions, and competitor gaps. Create, commission, and improve useful content that connects visitors with relevant products, offers, and lead-generation opportunities. Develop relationships with industry experts. Proactively recruit subject-matter experts, contributors, and reviewers for interviews, quotes, original insights, and content reviews that strengthen accuracy, credibility, and usefulness. Grow visibility across traditional and AI search. Develop and test approaches for GEO and AEO, including visibility in Google's AI search experiences and platforms such as ChatGPT, Gemini, and Perplexity. Monitor mentions, citations, referral traffic, and downstream conversions where measurable. Build external authority and credibility. Develop creative, sustainable approaches to earning relevant backlinks, editorial coverage, expert contributions, brand mentions, and industry partnerships. Identify which opportunities meaningfully strengthen trust and attract qualified visitors. Own relevant community and review channels. Develop and manage our presence on Reddit and evaluate opportunities on ConsumerAffairs, Trustpilot, industry forums, and other relevant platforms. Lead useful participation, brand monitoring, profile management, and coordination of responses to customer feedback, with authentic engagement and appropriate disclosures. Turn traffic into revenue. Improve landing pages, calls to action, internal pathways, comparison pages, and lead forms. Work with marketing, product, and development teams to test changes that increase qualified leads, purchases, sales, and revenue per visitor. Implement and validate monetization tracking. Place and maintain relevant affiliate, referral, and partner links. Configure tracking parameters and conversion events, and connect website activity with lead, sales, and revenue reporting so we can understand which pages and channels generate business value. Monitor performance and act on the data. Use analytics, search data, crawling tools, and revenue reporting to identify opportunities, diagnose declines, and evaluate results. Communicate what changed, why it matters, and what should happen next. Stay ahead of changes in search. Track algorithm updates, competitor strategies, AI search developments, and changing user behavior. Test promising opportunities and expand the approaches that demonstrate results. Build the team as the opportunity grows. Identify resource gaps, recommend hires or contractors, and help recruit and manage writers, technical specialists, outreach professionals, and community contributors. Set clear expectations and evaluate their contribution to growth. EXPERIENCE AND SKILLS Ideally, 5+ years of hands-on SEO experience, with demonstrated success growing websites in competitive markets. Case studies showing measurable improvements in organic traffic, qualified leads, sales, or revenue, with a clear explanation of your contribution. Strong technical SEO skills and working knowledge of HTML, CSS, JavaScript, and website content management systems. Practical understanding of GEO, AEO, and AI search, including the ability to test ideas and distinguish evidence from speculation. Proficiency with Google Search Console, GA4, Google Tag Manager, and tools such as Ahrefs, Semrush, or Screaming Frog. Experience with content strategy, expert outreach, digital PR, link acquisition, and external authority building. Understanding of conversion optimization, affiliate or referral monetization, tracking links, and revenue attribution. Ability to prioritize work based on expected business impact, effort, and results. Strong communication, independent problem-solving, and ownership from planning through implementation and measurement. PREFERRED EXPERIENCE SEO in insurance, financial services, lead generation, affiliate marketing, or similarly competitive industries. Managing Reddit participation, review platforms, or other communities relevant to customer discovery and trust. Building or managing a team, contractors, or agency relationships. Working with expert-reviewed content and demonstrating experience, expertise, authoritativeness, and trustworthiness. A relevant degree is welcome; demonstrated results and practical capability carry the most weight. HOW SUCCESS WILL BE MEASURED Success means sustained growth in qualified organic traffic, stronger brand credibility, improved conversion rates, and measurable leads and revenue. Rankings, impressions, backlinks, and publishing volume will help inform decisions; business outcomes will determine priorities. WHEN APPLYING Please share two or three examples of websites you helped grow. Include the starting point, your specific responsibilities, the changes you implemented, the timeframe, and measurable results-especially leads, sales, or revenue where available.

Job Description Job Description SEO Specialist / SEO Strategist Foundation Software LLC Since 1985, Foundation Software has been a leading provider of software and services built specifically for the construction industry. Our integrated solutions support contractors throughout the entire project lifecycle, from estimating and job cost accounting to project management, HR, time tracking, and payroll processing. With more than 600 team members and offices across the United States, we combine industry expertise, technology, and exceptional service to help our customers work more efficiently and successfully. At Foundation Software, employees have the opportunity to contribute to meaningful solutions while learning and growing as part of a collaborative team. Position Summary Foundation Software, a rapidly growing national provider of construction software, is seeking results-driven SEO professional to increase organic search visibility, attract qualified website traffic, and generate measurable business growth across our suite of products and services. Reporting to the Director of Paid Media, this role combines SEO strategy with hands-on execution. You will lead keyword research, technical SEO improvements, content optimization, competitor analysis, and link-building initiatives while partnering with our marketing, content, development, and sales teams. The ideal candidate is an analytical, proactive SEO professional who can identify growth opportunities, translate data into actionable recommendations, and see projects through implementation. You will develop and execute SEO roadmaps, monitor performance, and communicate the impact of your work on traffic, engagement, and conversions. At Foundation, you'll have the opportunity to make a meaningful impact on the digital growth of an established leader in the construction software industry. Responsibilities SEO strategy and performance Develop and maintain quarterly SEO roadmaps aligned with business and marketing objectives. Monitor organic search performance and identify opportunities to improve qualified traffic, visibility, and conversions. Report on results, progress against goals, and the business impact of implemented initiatives. Technical SEO and website optimization Audit websites for technical issues affecting crawling, indexing, site structure, and organic performance. Partner with developers to implement SEO best practices and validate website changes. Manage and prioritize technical and on-page SEO improvements across multiple websites. Keyword research and content strategy Conduct keyword and competitor research to identify content gaps and organic growth opportunities. Collaborate with content teams to optimize existing pages and develop search-focused content briefs. Improve internal linking, content relevance, and website architecture to support user needs and search visibility. Authority and competitive analysis Evaluate backlink profiles and competitor strategies to identify opportunities to strengthen website authority. Develop ethical link-building initiatives that support brand awareness and organic growth. Monitor changes in the search landscape and recommend appropriate strategic adjustments. Conversion optimization and collaboration Identify opportunities to improve user journeys, landing-page effectiveness, and conversion rates. Collaborate with paid search, marketing, web development, and sales teams to align organic and paid search initiatives. Use analytics and testing to evaluate the effectiveness of SEO recommendations and inform future priorities. Foundation is constantly recognized as one of Northeast Ohio's top workplaces. We are a 21-time winner of the NorthCoast 99 award, a multi-year winner of The Plain Dealer's Top Workplaces award, and have been recognized multiple years on the Inc. 5000 list of fastest-growing private companies in the U.S. Let us start your future at Foundation! Foundation Software is an Equal Opportunity Employer.

Summary: Messerli Kramer, a trusted Twin Cities law firm since 1965, is looking for a full-time, in-person, DIGITAL COMMUNICATIONS SPECIALIST to join our team in Plymouth, MN. This position handles all digital communications with regards to consumer facing emails. Ultimately this will facilitate our ability to recover outstanding debts on client accounts by creating a positive consumer experience while, in many cases, negotiating to satisfy debt quickly and responsibly. Essential Functions and Duties: Communicating with Consumers and 3rd parties by email. Ensure that while communicating with consumers and 3rd parties you're cognizant of which clients have restrictions on the communication. Negotiating repayment of debts according to firm/client standards. Maintaining a professional demeanor and supporting a positive Consumer Experience in all interactions Accurately enter data into outbound emails & establishing a tracking system to ensure all emails are responded to (within client standards) Review consumer files, keeping confidentiality at the highest level Benefits & Perks Include: Medical, Dental, & Vision Insurance HSA & FSA Accounts 401K, with 4% company contribution (after 1 year of service) Paid time off (17 days per year) Paid holidays off (7 days per year + a floating holiday) Company Paid Life Insurance Employee Assistance Program Building amenities include: Free parking, onsite restaurant, & onsite free gym Required Education & Experience: High School Diploma/GED 1-2 years of collections experience, call center experience (telemarketing or customer service), sales, retail, or other related experience preferred, but not required. Competencies: Excellent communication and people skills Organized, self-motivated, and goal-oriented Ability to manage stressful situations while maintaining composure Ability to be confident and engaging as well as polite and compassionate Attention to detail and ability to reason and think quickly when negotiating Attention to detail with regards to email tracking to ensure each email sent in has an email response. Strong working knowledge of MS Office (specifically Outlook and Excel). Work Environment and Physical Demands: This role operates in a professional office setting, routinely working with standard office equipment. Generally, due to the nature of this office position, the person in this role would be required to talk and hear, sit or stand for long period of time, and use their hands and fingers, to handle and feel. Occasionally required to walk, reach with arms and hand, climb or balance, and to stoop, kneel, or crouch. Regularly required to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. Vision abilities required by the job include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and to meet job requirements. All applicants must pass a criminal background and drug screening before commencing employment with Messerli & Kramer, P.A. Wage Disclaimer: The starting wage for this position is $19/hour. About Us: The Collection Division of Messerli Kramer, located in Plymouth, Minnesota, is one of most respected law firms in the legal collections industry. Practicing in nine states and supported by nearly 290 employees within our division, we are a leader in our field and large by industry standards. As a well-established firm, we have built a reputation for consistency, reliability, and long-term client partnerships-making us a stable, long-term employer. Our approach is rooted in treating consumers with respect and dignity, working collaboratively to find realistic solutions that help them resolve debt and move forward, while still achieving successful outcomes for our clients. This people-first philosophy is a core part of our culture and something we are proud to stand behind. Compensation details: 19-19 Hourly Wage PId51071bf03ee-0695

Job Description Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: As a Fiber Optic Quality Assurance Specialist , you will ensure the quality, accuracy, and compliance of all fiber optic splicing, testing, and installation activities across the organization's projects and maintenance operations. This role is critical to maintaining operational excellence, client satisfaction, and network reliability through rigorous auditing, testing verification, and continuous improvement. You will ensure all fiber infrastructure work meets industry standards, project specifications, and company benchmarks, supporting a culture of precision, accountability, and technical development. This role requires 90% travel. Must be located near a major airport. KEY RESPONSIBILITIES: Quality Auditing & Inspection Conduct regular and ad-hoc quality audits of fiber optic splicing work (fusion and mechanical) to ensure adherence to design specifications, workmanship standards, and safety requirements. Inspect and evaluate the entire splicing process - including fiber preparation, stripping, cleaving, cleaning, termination, and enclosure assembly. Review splice trays, closures, and patch panels for correct fiber routing, bend radius, labeling, and protection. Audit mass fusion (ribbon) splicing and high-count cable work for consistency and alignment with accepted practices. Verify and interpret OTDR, OLTS, and power meter test results to confirm optical link performance. Conduct onsite inspections (scheduled and random) across data centers, OSP/ISP sites, and field projects to assess workmanship, compliance, and safety. Flag non-conformances, deviations, or workmanship deficiencies and provide detailed corrective action recommendations. Documentation & Reporting Maintain comprehensive QA/QC records for all splicing audits, including site checklists, test result verifications, and photographic evidence. Produce structured audit reports, highlighting key findings, trends, and compliance status. Review and approve final as-built documentation, ensuring test results, splice maps, and labeling align with project deliverables. Monitor and track key performance indicators (KPIs) and service level agreements (SLAs) related to splicing quality, turnaround, and defect rates. Provide feedback and insights to project managers, quality leads, and engineering teams to drive ongoing performance improvement. Process Improvement & Compliance Identify recurring quality issues, workmanship variances, or systemic weaknesses and recommend corrective actions. Contribute to the development and revision of splicing standards, installation procedures, and QA/QC manuals. Support the creation and enforcement of standard operating procedures (SOPs) and work instructions for splicing, testing, and documentation. Collaborate with engineering and operations teams to ensure design intent and field execution are fully aligned. Ensure full compliance with health, safety, and environmental (HSE) regulations and company policies, promoting a culture of safe, high-quality work. Participate in pre- and post-project quality reviews, offering recommendations for continuous improvement. Technical Support & Training Provide technical mentorship and guidance to splicing and testing teams on QA/QC best practices. Support onboarding and certification programs for new splicers, testers, and technicians. Conduct refresher sessions and toolbox talks on quality, documentation accuracy, and testing standards. Participate in root cause analysis (RCA) sessions for major network faults, contributing to lessons learned and preventive measures. Offer expert technical input during vendor qualification or contractor performance assessments. ESSENTIAL CRITERIA: Technical Proficiency Minimum 5+ years' hands-on experience in fiber optic splicing, testing, and field quality assurance. Strong understanding of fusion and mechanical splicing methods, single-mode and multi-mode fiber characteristics, and high-count/ribbon fiber systems. Proficiency in using and interpreting data from OTDR, OLTS, power meters, visual inspection scopes, and fiber identifiers. Skilled at analyzing OTDR traces (including event tables, loss readings, and reflectance levels) to verify fiber link integrity and identify anomalies. Familiarity with connector types (LC, SC, MPO, MTP) and fiber protection systems (heat-shrink, mechanical sleeves, splice trays). Quality & Compliance Expertise In-depth understanding of industry standards and frameworks: ITU-T G.652/G.657, FOA, BICSI, TIA/EIA, NEC, and relevant client-specific standards. Proven experience developing or enforcing QA/QC checklists, acceptance criteria, and audit methodologies. Experience in reviewing and validating as-built documentation, test certificates, and optical budgets. Demonstrated ability to perform objective quality evaluations and provide evidence-based recommendations. Understanding of ISO 9001 quality management systems or similar frameworks is advantageous. Analytical & Reporting Skills Strong analytical mindset with the ability to interpret complex technical data, detect patterns, and identify root causes. Proficiency in generating clear, data-driven audit and performance reports. Accuracy and consistency in documenting findings and presenting actionable insights. Ability to translate technical quality findings into clear recommendations for non-technical stakeholders. Soft Skills & Professional Attributes Exceptional attention to detail and commitment to precision in every aspect of quality assessment. Effective communication and collaboration with cross-functional teams - field technicians, engineers, and project managers. Confidence to challenge non-compliance diplomatically, maintaining professionalism and fostering improvement. Strong organizational skills for managing multiple audits and reporting cycles concurrently. Self-motivated, proactive, and comfortable working independently across multiple sites. Technical Tools & Systems Experience with digital QA/QC reporting platforms, fiber management databases, and document control systems. Competent with Microsoft Office Suite, Google Workspace, and data visualization/reporting tools. Familiarity with GIS, AutoCAD, or network mapping software is an advantage. DESIRABLE CRITERIA: FOA CFOT, CFOS/T, BICSI Technician, or equivalent certification. OEM manufacturer training (e.g., Corning, AFL, Sumitomo). Experience auditing splicing or testing work within data centers, metro networks, or hyperscale infrastructure environments. Previous experience in a QA/QC, inspection, or auditing role within fiber, telecoms, or utilities sectors. Background in project coordination or technical supervision. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: Health, Vision, and Dental Insurance starting the 1st of the month after your start date. Travel pay: Compensation provided for any work-related travel outside of your assigned local area, in accordance with EOS travel policy Occasional overtime and bonus opportunities for hourly workers 10 Days of Paid Time Off (PTO) annually 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details

Job Description Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: As a Fiber Optic Quality Assurance Specialist , you will ensure the quality, accuracy, and compliance of all fiber optic splicing, testing, and installation activities across the organization's projects and maintenance operations. This role is critical to maintaining operational excellence, client satisfaction, and network reliability through rigorous auditing, testing verification, and continuous improvement. You will ensure all fiber infrastructure work meets industry standards, project specifications, and company benchmarks, supporting a culture of precision, accountability, and technical development. This role requires 90% travel. Must be located near a major airport. KEY RESPONSIBILITIES: Quality Auditing & Inspection Conduct regular and ad-hoc quality audits of fiber optic splicing work (fusion and mechanical) to ensure adherence to design specifications, workmanship standards, and safety requirements. Inspect and evaluate the entire splicing process - including fiber preparation, stripping, cleaving, cleaning, termination, and enclosure assembly. Review splice trays, closures, and patch panels for correct fiber routing, bend radius, labeling, and protection. Audit mass fusion (ribbon) splicing and high-count cable work for consistency and alignment with accepted practices. Verify and interpret OTDR, OLTS, and power meter test results to confirm optical link performance. Conduct onsite inspections (scheduled and random) across data centers, OSP/ISP sites, and field projects to assess workmanship, compliance, and safety. Flag non-conformances, deviations, or workmanship deficiencies and provide detailed corrective action recommendations. Documentation & Reporting Maintain comprehensive QA/QC records for all splicing audits, including site checklists, test result verifications, and photographic evidence. Produce structured audit reports, highlighting key findings, trends, and compliance status. Review and approve final as-built documentation, ensuring test results, splice maps, and labeling align with project deliverables. Monitor and track key performance indicators (KPIs) and service level agreements (SLAs) related to splicing quality, turnaround, and defect rates. Provide feedback and insights to project managers, quality leads, and engineering teams to drive ongoing performance improvement. Process Improvement & Compliance Identify recurring quality issues, workmanship variances, or systemic weaknesses and recommend corrective actions. Contribute to the development and revision of splicing standards, installation procedures, and QA/QC manuals. Support the creation and enforcement of standard operating procedures (SOPs) and work instructions for splicing, testing, and documentation. Collaborate with engineering and operations teams to ensure design intent and field execution are fully aligned. Ensure full compliance with health, safety, and environmental (HSE) regulations and company policies, promoting a culture of safe, high-quality work. Participate in pre- and post-project quality reviews, offering recommendations for continuous improvement. Technical Support & Training Provide technical mentorship and guidance to splicing and testing teams on QA/QC best practices. Support onboarding and certification programs for new splicers, testers, and technicians. Conduct refresher sessions and toolbox talks on quality, documentation accuracy, and testing standards. Participate in root cause analysis (RCA) sessions for major network faults, contributing to lessons learned and preventive measures. Offer expert technical input during vendor qualification or contractor performance assessments. ESSENTIAL CRITERIA: Technical Proficiency Minimum 5+ years' hands-on experience in fiber optic splicing, testing, and field quality assurance. Strong understanding of fusion and mechanical splicing methods, single-mode and multi-mode fiber characteristics, and high-count/ribbon fiber systems. Proficiency in using and interpreting data from OTDR, OLTS, power meters, visual inspection scopes, and fiber identifiers. Skilled at analyzing OTDR traces (including event tables, loss readings, and reflectance levels) to verify fiber link integrity and identify anomalies. Familiarity with connector types (LC, SC, MPO, MTP) and fiber protection systems (heat-shrink, mechanical sleeves, splice trays). Quality & Compliance Expertise In-depth understanding of industry standards and frameworks: ITU-T G.652/G.657, FOA, BICSI, TIA/EIA, NEC, and relevant client-specific standards. Proven experience developing or enforcing QA/QC checklists, acceptance criteria, and audit methodologies. Experience in reviewing and validating as-built documentation, test certificates, and optical budgets. Demonstrated ability to perform objective quality evaluations and provide evidence-based recommendations. Understanding of ISO 9001 quality management systems or similar frameworks is advantageous. Analytical & Reporting Skills Strong analytical mindset with the ability to interpret complex technical data, detect patterns, and identify root causes. Proficiency in generating clear, data-driven audit and performance reports. Accuracy and consistency in documenting findings and presenting actionable insights. Ability to translate technical quality findings into clear recommendations for non-technical stakeholders. Soft Skills & Professional Attributes Exceptional attention to detail and commitment to precision in every aspect of quality assessment. Effective communication and collaboration with cross-functional teams - field technicians, engineers, and project managers. Confidence to challenge non-compliance diplomatically, maintaining professionalism and fostering improvement. Strong organizational skills for managing multiple audits and reporting cycles concurrently. Self-motivated, proactive, and comfortable working independently across multiple sites. Technical Tools & Systems Experience with digital QA/QC reporting platforms, fiber management databases, and document control systems. Competent with Microsoft Office Suite, Google Workspace, and data visualization/reporting tools. Familiarity with GIS, AutoCAD, or network mapping software is an advantage. DESIRABLE CRITERIA: FOA CFOT, CFOS/T, BICSI Technician, or equivalent certification. OEM manufacturer training (e.g., Corning, AFL, Sumitomo). Experience auditing splicing or testing work within data centers, metro networks, or hyperscale infrastructure environments. Previous experience in a QA/QC, inspection, or auditing role within fiber, telecoms, or utilities sectors. Background in project coordination or technical supervision. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: Health, Vision, and Dental Insurance starting the 1st of the month after your start date. Travel pay: Compensation provided for any work-related travel outside of your assigned local area, in accordance with EOS travel policy Occasional overtime and bonus opportunities for hourly workers 10 Days of Paid Time Off (PTO) annually 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

Summary: Messerli Kramer, a trusted Twin Cities law firm since 1965, is looking for a full-time, in-person, DIGITAL COMMUNICATIONS SPECIALIST to join our team in Plymouth, MN. This position handles all digital communications with regards to consumer facing emails. Ultimately this will facilitate our ability to recover outstanding debts on client accounts by creating a positive consumer experience while, in many cases, negotiating to satisfy debt quickly and responsibly. Essential Functions and Duties: Communicating with Consumers and 3rd parties by email. Ensure that while communicating with consumers and 3rd parties you're cognizant of which clients have restrictions on the communication. Negotiating repayment of debts according to firm/client standards. Maintaining a professional demeanor and supporting a positive Consumer Experience in all interactions Accurately enter data into outbound emails & establishing a tracking system to ensure all emails are responded to (within client standards) Review consumer files, keeping confidentiality at the highest level Benefits & Perks Include: Medical, Dental, & Vision Insurance HSA & FSA Accounts 401K, with 4% company contribution (after 1 year of service) Paid time off (17 days per year) Paid holidays off (7 days per year + a floating holiday) Company Paid Life Insurance Employee Assistance Program Building amenities include: Free parking, onsite restaurant, & onsite free gym Required Education & Experience: High School Diploma/GED 1-2 years of collections experience, call center experience (telemarketing or customer service), sales, retail, or other related experience preferred, but not required. Competencies: Excellent communication and people skills Organized, self-motivated, and goal-oriented Ability to manage stressful situations while maintaining composure Ability to be confident and engaging as well as polite and compassionate Attention to detail and ability to reason and think quickly when negotiating Attention to detail with regards to email tracking to ensure each email sent in has an email response. Strong working knowledge of MS Office (specifically Outlook and Excel). Work Environment and Physical Demands: This role operates in a professional office setting, routinely working with standard office equipment. Generally, due to the nature of this office position, the person in this role would be required to talk and hear, sit or stand for long period of time, and use their hands and fingers, to handle and feel. Occasionally required to walk, reach with arms and hand, climb or balance, and to stoop, kneel, or crouch. Regularly required to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. Vision abilities required by the job include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and to meet job requirements. All applicants must pass a criminal background and drug screening before commencing employment with Messerli & Kramer, P.A. Wage Disclaimer: The starting wage for this position is $19/hour. About Us: The Collection Division of Messerli Kramer, located in Plymouth, Minnesota, is one of most respected law firms in the legal collections industry. Practicing in nine states and supported by nearly 290 employees within our division, we are a leader in our field and large by industry standards. As a well-established firm, we have built a reputation for consistency, reliability, and long-term client partnerships-making us a stable, long-term employer. Our approach is rooted in treating consumers with respect and dignity, working collaboratively to find realistic solutions that help them resolve debt and move forward, while still achieving successful outcomes for our clients. This people-first philosophy is a core part of our culture and something we are proud to stand behind. Compensation details: 19-19 Hourly Wage PIc4b210ef6f5d-0695

This job is with Allianz Commercial, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. The Data & Analytics Platforms Team (DAP) develops and runs central platforms and data products, which enable the Allianz Operating Entities (OEs) to generate value from data & analytics at scale. The major offering is the Allianz Data Platform (ADP) - a PaaS offering -, which comprises necessary capabilities to store, transfer and analyze data, as well as running data & analytics products. In addition, ADP also serves capabilities for ML (ops) and GenAI / Agentic AI use cases. The Data Architect (hands on) will be responsible to shape the future ADP data offering (evaluate, design and implement technical platform capabilities), spanning data storage, data modeling, data integration, and analytics enablement. Moreover, they will advice local implementation teams how to best apply platform capabilities for effective / efficient local application built / use case implementation. The candidate should bring a deep understanding of data architecture (data modeling, data warehousing, and data governance), market leading data platform solutions (e.g. Databricks) and modern data engineering technologies. What you do (Hands on Data architect) Data Platform Strategy: Lead the migration of data workloads and data stores from on-premises infrastructure to MS Azure Cloud, ensuring alignment with Allianz's cloud strategy. Design, build, and test data architectures in an enterprise setup to ensure efficient transfer and storage of large amounts of data, maintaining information accuracy and security during data transfers. Stay updated with developments in data management, data platforms, and data engineering, providing guidance to cross-functional teams on data access and data integration, especially during major transfers, updates, or changes. Architecture Design: Develop and oversee data architecture designs that meet business requirements and strategic objectives. Ensure solutions are scalable, secure, and cost-effective. Act as a thought leader and expert on data modeling, data integration, and Data Platform capabilities, advising customers and internal teams on the latest technology and valuable implementation strategies within Allianz. Leverage data and analytics capabilities to create high-performing data services within the existing landscape, troubleshooting and solving technical issues with creativity and prior knowledge. Stakeholder Engagement: Collaborate with enterprise architects, area architects, and business requirement teams to ensure solutions meet business needs and strategic goals. Technical Leadership: Provide guidance and mentorship to junior architects and technical teams, fostering a culture of innovation and continuous improvement. Serve as the Data architect subject-matter expert for the entire department, offering strategic insights and leadership. Documentation and Compliance: Ensure thorough documentation of architecture designs and processes, maintaining compliance with Allianz standards and policies. Ensure adherence to industry standards and best practices in all processes, fostering innovation and efficiency in data management. Value Proposition: Drive initiatives that enhance the value proposition of Allianz's data solutions, focusing on expanding service capabilities and integrating new functionalities. Vet data platform providers and third-party services to ensure high-quality offerings for storage, compute, and data processing, while creating standard operating procedures and policy documentation for data transfer and storage. What you bring (Hands on Data architect) Bachelor's degree in Computer Science, Information Systems, or a related field. 8-10 years experience required with five years' experience as a Data Architect or similar role. Deep understanding of data architecture concepts, data modeling techniques, and data platform frameworks, with proficiency in designing and implementing data solutions that align with business objectives using popular platforms like Azure, and AWS . Knowledge of data platform engineering, data warehousing, and data lake / lakehouse design, with experience using major cloud computing services such as Microsoft Azure, Oracle Cloud Infrastructure (OCI), and Amazon Web Services (AWS). Ability to design scalable and robust enterprise architectures that integrate data pipelines and data technologies into existing systems, identifying integration points and ensuring interoperability with other enterprise applications, databases, and services. Strong data migration and data management skills, emphasizing data privacy and security, along with excellent problem-solving capabilities in a fast-paced work environment. Strong communication skills and willingness to collaborate with cross-functional departments and teams. Relevant industry certifications, such as Databricks, Microsoft Azure, or AWS, are highly desirable; proficiency in English is required. Experience with hybrid cloud environments. Familiarity with enterprise architecture and innovation strategies. Ability to work collaboratively in a dynamic, cross-functional environment. Knowledge of data governance, data quality, and metadata management Preferred business domain: Business knowledge of Life insurance domain What we offer We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working We believe in rewarding performance and our compensation and benefits package includes health insurance, company bonus scheme, 401(K) with company match, company paid holidays, paid time off, paid volunteer days, tuition reimbursement, paid parental leave, an employee shares program and employee discounts From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered. The annualized base pay range for this role is $110,000 - 150,000. The annual base salary range represents a nationwide market range. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role, and the skills, education, training, credentials and experience of the candidate. The base pay is just one component of the ATA total compensation package. As part of our comprehensive compensation and highly rated benefits programs, ATA also offers eligibility for an incentive-based annual bonus. About Allianz Technology Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow. You.IT

Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details

Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details

Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details