198 jobs found

Job Description Job Description Job Title: HR Technology Data & Reporting Analyst Location: Hybrid Work Model Reporting to Vienna, VA Pay Rate: $60/hr. range W2. Benefits available Position Type: Multiyear Contract Position Overview: System One IT is seeking a highly analytical and technically skilled HR Technology Data & Reporting Analyst to support our client's HR Technology team. This role will focus on creating dashboards and reports provided real-time visibility into HR Technology operations, streamlining and automating reporting processes to reduce manual effort, and developing actionable insights that drive measurable improvements in service delivery. This is an excellent opportunity for someone to make an immediate impact on HR Technology strategy and operations while working with a collaborative, high-performing team focused on innovation and continuous improvement. Key Responsibilities Data Integration & Aggregation Consolidate and integrate data across HR Technology platforms, including: Oracle Fusion HCM ServiceNow (HRSD) Azure DevOps (ADO) Adobe Experience Manager (AEM) Design and deliver reporting solutions that highlight: Operational performance (intake trends, incidents, SLAs) Platform health and system usage metrics Executive-level summaries for leadership reporting Develop data visualizations that are clear, compelling, and actionable. Deliver insights tailored to both executive leadership and operational teams. ADO & ServiceNow Reporting Expertise Develop reporting across: ADO (epics, features, user stories, throughput, velocity) ServiceNow (cases, incidents, requests, trend analysis, resolution metrics) Analyze data to identify: Trends and patterns Operational gaps Opportunities for process improvement AI-Driven Insights & Automation Leverage AI tools and techniques to: Automate data aggregation and reporting processes Surface predictive insights and trends Improve data quality and reporting efficiency. Recommend innovative approaches to enhance reporting capabilities and scalability Stakeholder Engagement Partner closely with HR Technology and cross-functional teams to: Gather and clarify reporting requirements. Translate business questions into analytical frameworks and outputs. Present insights and recommendations in a clear, business-friendly manner QUALIFICATIONS Required 5+ years of experience in data analytics, reporting, or business intelligence Strong experience with HR Technology platforms (Oracle Fusion HCM, ServiceNow, ADO preferred) Advanced data visualization skills (e.g., Power BI, Tableau, or similar tools) Experience integrating and aggregating data across multiple systems Strong analytical and problem-solving skills with attention to detail Ability to communicate complex data insights to both technical and non-technical stakeholders Preferred Experience working in HR Technology or enterprise platforms Familiarity with AI/ML tools for data analysis or automation Experience with executive-level reporting and dashboard creation Knowledge of Agile metrics and delivery reporting System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. MM1 MM1 Ref: Ref:

Job Description Job Description Job Title: Mobile Developer Location: Hybrid reporting to Vienna/Winchester, VA, Pensacola, FL or San Diego, CA Pay Rate: Open to Both C2C and W2 options Position Type: Multiyear Contract Description To support the development, maintenance, and enhancement of the organization's mobile banking applications across iOS and Android platforms. Mobile Developers are embedded within cross-functional Agile teams and play a critical role in delivering secure, reliable, and user-friendly digital experiences to millions of members. This role involves technical execution, platform advocacy, and collaboration across disciplines to ensure high-quality mobile solutions aligned with business goals and member needs. Responsibilities Design, develop, and maintain mobile banking features for iOS and/or Android platforms Resolve production issues and contribute to platform stability and performance improvements Collaborate with cross-functional Agile teams including front-end, back-end, and product stakeholders Participate in Agile ceremonies and contribute to sprint planning and backlog refinement Ensure adherence to platform-specific development standards and best practices Write and maintain unit and UI tests; participate in peer code reviews Stay current with mobile OS updates, development trends, and emerging technologies Advocate for platform excellence and contribute to reusable component libraries Mentor junior developers and contribute to team knowledge sharing Support enterprise-wide mobile initiatives and influence platform strategy (senior levels) Qualifications Bachelor's degree in Computer Science or related field Progressive experience in mobile application development (level-dependent) Proficiency in: - iOS: Swift, Objective-C, Xcode - Android: Kotlin, Java, Android Studio Experience integrating RESTful APIs and third-party libraries Familiarity with Agile methodologies (SAFe preferred) Strong analytical, debugging, and problem-solving skills Effective communication and collaboration abilities Desired: Experience with CI/CD pipelines, mobile accessibility standards, and performance optimization Career Levels Associate Mobile Developer (Level 1) Focus: Learning and foundational contribution Technical Responsibilities: Build small features and bug fixes under guidance Participate in Agile ceremonies and code reviews Learn platform tools and development practices Pair with senior developers for mentorship Soft Skills: Curiosity Adaptability Clear communication Team collaboration Mobile Developer (Level 2) Focus: Independent contribution and platform ownership Technical Responsibilities: Own moderately complex features and bug fixes Represent mobile platform within Agile team Collaborate with designers, analysts, and product owners Begin mentoring junior developers Soft Skills: Accountability Cross-functional communication Proactive problem-solving Senior Mobile Developer (Level 3) Focus: Technical leadership and cross-team collaboration Technical Responsibilities: Lead development of complex features and platform initiatives Influence architecture and reusable components Mentor junior developers and drive platform standards Represent mobile in cross-team efforts Soft Skills: Leadership Strategic thinking Coaching Platform advocacy Principal Mobile Developer (Level 4) Focus: Vision-setting and enterprise-level influence Technical Responsibilities: Define mobile platform strategy across release trains Lead enterprise-wide mobile initiatives and innovation Introduce new tools, frameworks, and practices Advocate for mobile excellence across the organization Soft Skills: Visionary leadership Change management Thought leadership Enterprise collaboration Ref:

Vaco is hiring a Guidewire Business Analyst with both BillingCenter and ClaimCenter experience for a direct hire, REMOTE role located in the EST time zone. This role will focus primarily on Guidewire ClaimCenter and BillingCenter, with secondary support for PolicyCenter initiatives. The Business Analyst will partner with business stakeholders, IT teams, and vendor partners to deliver scalable and compliant solutions across the claims and billing lifecycle. Key Responsibilities Gather, analyze, and document business and functional requirements across Claims, Billing, and Underwriting. Translate business requirements into detailed user stories, workflows, and acceptance criteria. Support Guidewire ClaimCenter processes including FNOL, claims lifecycle management, payments, reserves, correspondence, and regulatory reporting. Support Guidewire BillingCenter workflows including billing plans, invoicing, payments, collections, commissions, and financial reconciliation. Conduct gap analysis between legacy processes and Guidewire capabilities and help define solution approaches. Provide secondary support for PolicyCenter initiatives including policy issuance, endorsements, renewals, cancellations, and servicing. Support integrations and data mapping between Guidewire and external platforms, including FMCSA data, telematics providers, fleet safety/driver risk systems, and document management platforms. Partner with developers, architects, QA, and product owners throughout the Agile delivery lifecycle. Participate in backlog grooming, sprint planning, reviews, UAT, and defect triage. Required Qualifications 5+ years of Business Analyst experience within Property & Casualty insurance. 3+ years of Guidewire experience, with a strong focus on ClaimCenter and BillingCenter. Strong understanding of claims handling and billing operations. Experience within commercial auto/trucking insurance and knowledge of its regulatory environment. Experience translating complex business processes into functional requirements and user stories. Experience working within Agile delivery environments. Experience with JIRA, Confluence, or Azure DevOps. Strong communication and facilitation skills across business and technical teams. Must be located in the Eastern Time Zone. Must be authorized to work in the U.S. without current or future visa sponsorship or visa transfer. This position does not offer sponsorship or transfer. Preferred Qualifications Guidewire ClaimCenter or BillingCenter certification. Experience with Guidewire integrations, data migration, and configuration. Familiarity with FMCSA, VIN lookup services, telematics platforms, fleet safety systems, and other third-party trucking data sources. Experience supporting digital initiatives such as portals, automation, and self-service capabilities. Position Details Employment Type: Direct Hire Location: 100% Remote Time Zone: Eastern Time Zone Primary Platforms: Guidewire ClaimCenter & BillingCenter Secondary Platform: Guidewire PolicyCenter Visa Sponsorship/Transfer: Not available By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

ERP Systems Analyst (Manufacturing) Location: Birmingham, AL (On-Site) Position Overview Our client is seeking an ERP Systems Analyst to support, optimize, and enhance manufacturing business systems while assisting with ongoing ERP implementation and user adoption initiatives. This individual will serve as a key liaison between manufacturing operations, business users, IT, and external vendors. The role combines ERP support, process improvement, reporting, troubleshooting, user training, and implementation support within a growing manufacturing environment. The ideal candidate will have experience supporting ERP systems in a manufacturing setting and possess strong communication skills, a customer-focused mindset, and the ability to help users successfully navigate system and process changes. Responsibilities Provide day-to-day support for ERP users across manufacturing and business operations. Troubleshoot ERP-related issues and respond to user requests through the ticketing system. Assist with ERP implementation, migration, testing, and deployment activities. Support user adoption efforts through training, documentation, and process guidance. Create and maintain reports, dashboards, and system queries. Work with internal stakeholders to identify process improvements and system enhancement opportunities. Assist with data validation, data cleanup, and system maintenance activities. Coordinate with external ERP consultants and vendors on advanced support requests and projects. Document business processes, workflows, and system procedures. Serve as a trusted resource for manufacturing, inventory, purchasing, and operational teams. Required Qualifications 3+ years of experience supporting, administering, implementing, or analyzing ERP systems. Experience working within a manufacturing environment. Understanding of manufacturing business processes including: Inventory Management Purchasing Production Operations Order-to-Cash / Quote-to-Cash Material Planning Experience working with reports, dashboards, and data analysis tools. Basic SQL or database query experience. Strong problem-solving and troubleshooting skills. Excellent communication and interpersonal skills. Ability to train, support, and build relationships with end users. Self-motivated with strong initiative and a desire to continuously learn. Preferred Qualifications Experience with Epicor Kinetic, Epicor Prophet 21 (P21), SAP, Oracle, Microsoft Dynamics, Infor, Acumatica, NetSuite, JD Edwards, QAD, Plex, or similar ERP platforms. Experience supporting ERP implementations or system migrations. Experience with ERP reporting, dashboard development, workflow automation, or system configuration. Knowledge of manufacturing costing, inventory control, and production planning processes. What Success Looks Like The successful candidate will become a trusted ERP resource for the organization by helping users solve problems, improve processes, and maximize the value of the company's ERP investment. This role requires a balance of technical aptitude, business process understanding, and strong relationship-building skills. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

Job Description Position Overview We are seeking a hands-on Service Desk Analyst to provide Tier 1 and Tier 2 technical support in a fast-paced corporate environment. The ideal candidate has strong Microsoft administration experience, excellent troubleshooting skills, and a customer-focused approach to IT support. Key Responsibilities Provide Tier 1 and Tier 2 support for hardware, software, network connectivity, and end-user issues. Administer and troubleshoot Microsoft 365, Azure, Entra ID, and Intune. Support Windows 11 desktops, laptops, mobile devices, and enterprise applications. Manage user accounts, permissions, device enrollment, and endpoint compliance policies. Troubleshoot Teams, SharePoint, OneDrive, Outlook, and Exchange Online. Perform workstation imaging, configuration, deployment, and hardware troubleshooting. Provide professional technical support to employees and senior executives. Document incidents, resolve tickets, and escalate complex issues as needed. Qualifications Experience in Service Desk, Desktop Support, or IT Support within a corporate environment. Hands-on administrative experience with Microsoft Azure, Entra ID, Microsoft 365, and Intune. Strong Windows 11 troubleshooting and endpoint management experience. Familiarity with Active Directory, SCCM, VPNs, networking, and Windows Server. Excellent communication, customer service, and problem-solving skills. Ability to manage multiple priorities in a high-volume support environment. Bachelor's degree in IT or a related field, or equivalent professional experience.

Seeking experienced Guidewire Business Analysts to support enterprise initiatives across PolicyCenter, BillingCenter, and ClaimCenter. This role will partner with business stakeholders, technology teams, and operations to deliver enhancements, integrations, production support, and strategic projects within a Guidewire environment. Responsibilities Gather, document, and validate business and technical requirements. Create user stories, process flows, use cases, wireframes, and functional specifications. Analyze impacts to systems, integrations, and business processes. Collaborate with developers, architects, QA, and business teams throughout the SDLC. Support production environments by troubleshooting and resolving issues. Lead requirements discussions and stakeholder meetings. Coordinate testing, UAT, and deployment activities. Work within Agile teams using tools such as Jira and Rally. Support Guidewire integrations and digital platform initiatives. Required Qualifications 10+ years of Guidewire experience. 7+ years of experience in the specific Guidewire Center being supported (PolicyCenter, BillingCenter, or ClaimCenter). 3+ years of Property & Casualty insurance experience. Strong knowledge of Guidewire functionality, workflows, integrations, and production support. Experience working within Agile environments. Strong documentation, communication, and stakeholder management skills. Experience with Jira, Rally, or similar tools. Preferred Qualifications Guidewire Digital Portals experience. Third-party integration experience. Background in Guidewire Development, QA, or Technical Leadership. Experience with homeowners, commercial property, or related insurance products. Guidewire certifications (Associate, Professional, or ACE). CBAP, IIBA, CSM, or CSPO certifications. Additional Requirements Must be authorized to work in the U.S. No current or future sponsorship requirements. Must be able to work in a hybrid environment and be onsite within 60 days of offer acceptance. Ideal candidates combine deep Guidewire expertise, strong business analysis skills, production support experience, and the ability to bridge the gap between business and technology teams EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

Business Analyst II - Title & Escrow Position Summary We are seeking a Business Analyst II to serve as the liaison between business users and IT within the Title & Escrow industry. This role is responsible for supporting business applications, gathering and documenting requirements, improving business processes, and delivering reporting solutions that enhance operational efficiency. The ideal candidate will have experience with Title & Escrow operations, SoftPro, and business systems analysis, along with strong analytical and communication skills. This individual will partner closely with business stakeholders, technical teams, and project managers to support system enhancements, reporting initiatives, and process improvement efforts. Key Responsibilities Serve as the primary liaison between business users and IT for Title & Escrow applications. Support production systems by troubleshooting application and process issues through resolution. Gather, analyze, and document detailed business and functional requirements. Collaborate with stakeholders to identify opportunities for process improvements and increased operational efficiency. Develop reports and support business reporting needs using SQL and business intelligence tools. Coordinate user acceptance testing (UAT), validate system enhancements, and support production releases. Assist with change management activities related to application updates and system enhancements. Perform quarterly SOX compliance reviews for applicable business systems. Create and maintain process documentation, user guides, and training materials. Participate in cross-functional projects to standardize business processes and implement best practices. Track project progress, communicate status updates, and ensure deliverables are completed on schedule. Qualifications Experience supporting Title & Escrow operations and business processes. Strong working knowledge of SoftPro. Experience gathering and documenting business requirements. Proficiency with SQL, Microsoft Excel (including Pivot Tables), and Microsoft Office. Experience with reporting and business intelligence tools such as Power BI, SSRS, or similar platforms. Understanding of relational databases and data analysis. Strong analytical and problem-solving skills with the ability to troubleshoot business and system issues. Experience supporting system testing, user acceptance testing (UAT), and change management. Excellent communication skills with the ability to interact effectively with technical teams, business users, and leadership. Strong organizational skills with experience tracking project schedules and deliverables. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

SAP P2S Production Business Analyst DETAILS Location: Remote (w/ occasional travel to the DFW area) Position Type: 6-12M+ Contract Hourly / Salary: to $90W2+ (based on experience) JOB SUMMARY Vaco is currently seeking an SAP P2S Production Business Analyst for a 6-12M+ Contract opportunity that is remote (w/ occasional travel to the DFW area). The SAP P2S Production Business Analyst will focus on migrating and modernizing enterprise manufacturing and production operations to SAP S4 HANA by implementing and enhancing SAP P2S business processes across production planning, plant operations, inventory management, and dispatch. The SAP P2S Production Business Analyst will partner with production, logistics, and IT stakeholders to gather requirements, configure SAP PP / MM solutions, integrate with plant dispatch platforms (Command Alkon Cloud Dispatch, etc.), support testing and user adoption, and help deliver standardized, efficient production processes across the organization's manufacturing network. Business Process Analysis - Gathering Production / Plant Operations / Logistics Requirements / Developing Functional Specifications / Supporting UAT (Developing / Executing Test Cases) / End-User Training SAP Production Solutions - Configuring / Supporting SAP PP / MM / SAP S/4HANA Production Processes / Command Alkon Cloud Dispatch Integration Produce-to-Stock (P2S) Business Processes - Supporting Production Planning / Production Scheduling / Dispatch / Production Order Management / Batch Management Manufacturing Operations - Supporting Plant Operations / Quality Inspection / Plant Maintenance / Production Reporting Troubleshooting / Configuration - Troubleshooting Production Planning / Plant Maintenance / Dispatch Integration / SAP Application Issues SAP Enhancements / Deployments - Supporting SAP Enhancements / Plant Rollouts / SAP Implementations Across the Production Network Compliance / Quality Standards - Supporting Internal Controls / Plant Safety Standards / Quality Regulations Stakeholder Communication - Collaborating with Production / Plant Operations / Logistics / IT Stakeholders Across Enterprise Manufacturing Environments JOB REQUIREMENTS SAP P2S Business Analysis (3+ Years) - Gathering Manufacturing Process Requirements / Translating Business Requirements into SAP Solutions / Creating Business Process Documentation Supporting Production Planning / Manufacturing / Logistics Business Processes SAP Production Module Support - SAP PP (Production Planning) / MM (Materials Management) / QM (Quality Management) / S4 HANA Supporting Configuration / Troubleshooting / Testing / End-User Support SAP Production Support - Troubleshooting Production Planning / Production Scheduling / Batch Management / Dispatch Integration / Production Issue Resolution SAP Implementation Support - SAP Enhancements / Plant Rollouts / Go-Live Support / Production Stabilization Functional Testing - Test Case Development / UAT Coordination / Business Process Validation Coordinating with Production / Logistics / Plant Personnel Training / User Support - Creating / Maintaining End-User Training / Training Documentation / Production Support Manufacturing Operations / Compliance - Production Scheduling / Plant Operations / Dispatch / Logistics Processes Plant Safety / Quality Standards / Internal Controls Stakeholder Communication - Cross-Functional Communication / Stakeholder Management PREFERRED (not required) SAP Certifications - SAP PP (Production Planning) / MM (Materials Management) Dispatch Platforms - Command Alkon Cloud Dispatch / Similar Dispatch / Logistics Platforms Project Methodologies - Agile / Hybrid Delivery Methodologies Manufacturing Industry Knowledge - Plant Safety / Quality Standards / Ready-Mix / Cement / Aggregates Operations Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

Job Description Job Description SYSTEMTEC is seeking a Workstation Support Analyst for a on-site opportunity for candidates in Columbia, SC. Candidate will provide hands-on technical support for end-user workstations, including hardware and software installation, application troubleshooting, operating system imaging, and workstation rebuilds. This role emphasizes timely issue resolution, strong customer service, and maintaining secure, reliable computing environments that keep users productive. Required Qualifications of the Workstation Support Analyst: Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies. Associate degree in Computer Science, Information Technology, or a related field, or at least two years of relevant work experience. Minimum of two years of technical operations support experience. CompTIA A+ certification. Knowledge of workstation hardware, desktop software, operating systems, and peripheral devices. Ability to troubleshoot and resolve end-user computing, application, and hardware issues. Understanding of operating system imaging, workstation configuration, and software installation procedures. Strong problem-solving, customer service, and verbal and written communication skills. Ability to explain technical concepts and provide basic training to end users. Ability to work onsite in a fast-paced environment, meet support demands that may require 24/7 responsiveness, and lift up to 30 pounds routinely and 70 pounds occasionally. Preferred Skills/Experience of the Workstation Support Analyst: CompTIA A+ or a higher-level technical certification. Experience supporting IT infrastructure, desktop-based LAN environments, and workstation maintenance. Familiarity with IT ticketing systems, equipment inventory, software licensing, and asset tracking. Knowledge of workstation security standards, approved software configurations, and data backup procedures. Ability to identify appropriate hardware and software solutions based on business needs. Responsibilities of the Workstation Support Analyst: Monitor and manage incoming service tickets, update dispatch records, and deliver timely technical support to end users. Install, configure, maintain, and troubleshoot workstation hardware, operating systems, desktop applications, and peripherals, including rebuilding workstations when necessary. Test, update, validate, and maintain application packages while ensuring workstation configurations comply with security and software licensing standards. Document technical configurations, troubleshooting procedures, and support standards to improve consistency and resolution times. Assist with IT reporting, equipment inventory, replacement part orders, asset tracking, and coordination with other technical teams. Stay informed about emerging workstation technologies and support procedures while helping maintain reliable IT operations. Work Location: Onsite Columbia, SC. Compensation / Benefits: Full-Time Employment with SYSTEMTEC means competitive compensation, access to health, dental, disability, and life coverage, and 401(k) with match. Please note: SYSTEMTEC is not set up to employ workers in the states of California, New York, and New Jersey.

SAP B2R Business Analyst DETAILS Location: Remote (w/ occasional travel to the DFW area) Position Type: 6-12M+ Contract Hourly / Salary: to $90W2+ (based on experience) JOB SUMMARY Vaco is currently seeking an SAP B2R Business Analyst for a 6-12M+ Contract opportunity that is remote (w/ occasional travel to the DFW area). The SAP B2R Business Analyst will focus on supporting and enhancing SAP B2R business processes that enable enterprise financial planning, budgeting, forecasting, and reporting. The SAP B2R Business Analyst will partner closely with Finance, Accounting, and IT teams to translate business requirements into SAP solutions, primarily leveraging SAP FI/CO, BPC, and S/4HANA. The SAP B2R Business Analyst will configure and support financial planning and reporting capabilities, write functional specifications, coordinate testing and UAT, troubleshoot production issues, and support month-end and year-end financial close activities. Additionally, the SAP B2R Business Analyst will contribute to SAP enhancements and implementations while ensuring financial reporting processes remain accurate, compliant, and aligned with business objectives. Business Requirements Analysis - Partnering with Finance / Accounting / IT Stakeholders to Gather / Analyze / Translate Budgeting / Forecasting / Financial Reporting Requirements into SAP Solutions SAP B2R Solution Design - Designing / Configuring SAP FI/CO / BPC / S4HANA Solutions Supporting Budget-to-Report (B2R) Business Processes Functional Solution Delivery - Developing Functional Specifications / Test Cases / Training Materials Supporting SAP B2R Enhancements / Implementations Financial Close Support - Supporting Month-End / Quarter-End / Year-End Financial Close Activities utilizing SAP Reporting / Financial Management Tools SAP Production Support - Troubleshooting / Resolving Budgeting / Forecasting / Financial Reporting Issues in SAP B2R Environments SAP Enhancements / Implementations - Leading / Supporting SAP Enhancement Projects / System Upgrades / New Functionality Implementations Financial Controls / Compliance - Ensuring Compliance with Internal Controls / Audit Requirements / Financial Governance Standards End-User Training / Support - Providing End-User Training / Knowledge Transfer / Ongoing Functional Support for SAP B2R Processes / Solutions JOB REQUIREMENTS Business Process Analysis - Gathering Finance Requirements / Developing Functional Specs / Supporting UAT (Developing / Executing Plans) / End-User Training SAP B2R Business Processes - Supporting Enterprise Budgeting / Forecasting / Financial Planning / Financial Close / Management Reporting SAP Financial Planning Solutions - Configuring / Supporting SAP FI/CO / BPC / S4 HANA Financial Processes Controlling (CO) Processes - Supporting Cost Center Accounting / Profit Center Accounting / Budget Management / Financial Planning Activities Financial Close / Reporting - Supporting Month-End / Year-End Close / Financial Reporting / Variance Analysis / Compliance Activities Troubleshooting / Configuration - Troubleshooting Business Process / SAP Application Issues Enterprise Financial Systems - Supporting Cross-Functional Integration Between Finance / Accounting / IT / Enterprise SAP Applications Stakeholder Communication - Collaborating with Business / Technical Stakeholders Across Finance / IT Organizations PREFERRED (not required) Certifications - SAP FI/CO / BCP, etc. SAP Integrations - Integration between SAP / External Reporting Tools (PowerBI / Tableau) Global Financial Regulations / Compliance Standards (knowledge) Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

IT Service Analyst Location: Southfield, MI Employment Type: Full-Time Position Summary Our client is seeking an IT Service Analyst to join their growing IT team supporting a large, multi-office legal organization. This individual will serve as the first point of contact for attorneys and staff, providing exceptional technical support across desktop hardware, software, conferencing technologies, and enterprise applications. This is an excellent opportunity for someone looking to build a long-term career in IT within an enterprise environment. The ideal candidate is customer-focused, proactive, organized, and eager to learn while supporting a fast-paced, professional organization. Key Responsibilities Provide first-level technical support via phone, email, walk-up requests, and remote support. Troubleshoot Windows laptops, Microsoft 365, hardware, software, and peripheral issues. Image, configure, and deploy laptops for new hires. Set up and test workstations, monitors, docking stations, keyboards, and other equipment. Support Zoom Rooms and conference room audio/video technology. Assist remote employees with connectivity and application issues. Support legal-specific applications, including document management systems and other business applications. Accurately document all user interactions and technical issues within the organization's ticketing system. Escalate issues to Infrastructure, Security, or Applications teams when appropriate. Maintain accurate IT asset inventory, including laptops, monitors, and accessories. Ensure sufficient inventory is available for new hires and office needs. Participate in office technology projects, relocations, and hardware deployments as needed. Required Qualifications 2+ years of IT Help Desk, Desktop Support, or Service Desk experience. Experience supporting Microsoft Windows operating systems. Working knowledge of Microsoft 365. Experience with ticketing systems such as ServiceNow, Remedy, ManageEngine, or similar platforms. Strong troubleshooting and problem-solving skills. Excellent verbal and written communication skills. Strong customer service mindset with the ability to support executive-level users. Ability to prioritize multiple tasks in a fast-paced environment. Highly organized with strong attention to detail. Preferred Qualifications Experience supporting enterprise environments with multiple office locations. Experience supporting professional services or legal organizations. Familiarity with Zoom Rooms or conference room AV technology. Knowledge of ITIL principles or ITIL Foundations certification. Experience with IT asset management and inventory control. What We're Looking For The ideal candidate is someone who: Takes initiative and proactively solves problems. Enjoys helping people and delivering outstanding customer service. Thrives in a fast-paced, high-expectation environment. Can remain calm and professional while supporting demanding users. Wants to continuously learn new technologies and grow their IT career. Is looking for a long-term career opportunity rather than simply another IT support position. Growth Opportunities This organization strongly promotes from within and encourages professional development. Employees have opportunities to advance into specialized IT disciplines such as: Cybersecurity Infrastructure Applications Systems Administration Team members are encouraged to pursue certifications and technical training to support their long-term career growth. Why Join? Competitive salary and benefits Collaborative enterprise IT team Exposure to a wide variety of technologies Opportunity to work on office expansion and technology projects Clear path for professional growth and advancement By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

The IT Business Analyst partners with cross-functional Agile teams and stakeholders to elicit, analyze, and refine requirements within iterative delivery frameworks. This role translates business needs into well-defined user stories and acceptance criteria, supports sprint-based delivery of Cass solutions, and leverages agentic AI tools to accelerate requirements analysis, data interpretation, and documentation workflows. PRINCIPAL RESPONSIBILITIES AND DUTIES: 1. Evaluates business requests to determine feasibility within Agile delivery cycles; researches and identifies options that best serve business needs using data-driven analysis and AI-enabled research tools. 2. Conducts gap analysis between existing business systems and evolving customer requirements, informing backlog prioritization and sprint planning decisions. 3. Collaborates with Product Owners, System Architects, and Agile development teams to refine epics into detailed user stories with clear acceptance criteria. 4. Authors and maintains Agile artifacts including user stories, acceptance criteria, process flows, and functional and technical specifications, leveraging AI-assisted documentation tools where appropriate. 5. Compiles, analyzes and interprets complex data using a combination of AI-powered analytics and traditional tools to identify trends; troubleshoot issues, and informs product decisions. 6. Collaborates with Product Owners and stakeholders to define product vision, sprint goals, and release-level deliverables that support desired business outcomes. 7. Supports sprint planning by preparing refined user stories, story maps, and release communication documents for iterative solution delivery. 8. Proactively identifies cross-team dependencies and impediments, escalating risks during standups and sprint planning to maintain delivery velocity. 9. Defines acceptance criteria, creates behavior-driven test scenarios, and performs sprint-level acceptance testing (UAT) for product increments. 10. Supports continuous improvement by contributing insights from sprint retrospectives and identifying opportunities for workflow automation. 11. Other duties as needed or assigned. SKILLS AND ABILITIES REQUIRED: 1. Ability to translate business needs into well-structured user stories, acceptance criteria, and viable Agile solutions. 2. Experience conducting requirements analysis within Agile frameworks, translating stakeholder needs into user stories, story maps, and functional specifications for cross-functional teams. 3. Experience querying relational databases (e.g. Microsoft SQL Server) and utilizing modern analytics or AI-enabled data analysis tools to extract data for data analysis and troubleshooting preferred. 4. Proficient with Agile collaboration tools (e.g. Azure DevOps) and Microsoft Office products. 5. Experience utilizing agentic AI tools (e.g., AI copilots, intelligent document analysis, automated data extraction) to accelerate requirements gathering, data analysis, and documentation tasks. 6. Previous active participation in Agile ceremonies including daily standups, sprint planning, backlog refinement, sprint reviews, and retrospectives. 7. Foundational understanding of DevOps practices, CI/CD pipelines, and how they integrate with Agile BA workflows. 8. Familiarity with Agile estimation techniques (story points, planning poker) and backlog management practices. 9. Ability to work both independently and in a team-oriented, collaborative setting. 10. Ability to thrive in fast-paced, iterative Agile environments with shifting priorities and sprint-based timelines. 11. Ability to work effectively with Product Owners, Scrum Masters, and stakeholders at all levels, facilitating alignment across Agile teams. 12. Excellent problem-solving and analytical skills 13. Strong written and verbal communication skills. 14. Strong interpersonal and stakeholder management skills. 15. Ability to effectively prioritize and execute tasks in a complex environment. MINIMUM LEVEL OF PREPARATION AND TRAINING NORMALLY REQUIRED: 1. A bachelor's degree in computer science, business administration, information systems, or a related field, or equivalent work experience. 2. 1-3 years of direct work experience in a Business Analyst or similar capacity, with exposure to Agile delivery environments preferred. 3. Certified Scrum Product Owner (CSPO), IIBA Agile Analysis Certification (AAC), or equivalent Agile certification preferred. Worker Instructions? This is a Hybrid position with the expectations the consultant reports to the Columbus office a minimum of two days a week (Tuesday & Thursday) Ask a question about the position FAQBy submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

Tableau Developer (Contract) - Hybrid Charlotte, NC Location: Charlotte, NC (Hybrid - 3-4 days onsite) Duration: 6-Month Contract W2 ONLY - No 3rd party vendors will be accepted for this role Must be local to Charlotte, NC to be considered for this role- Not interested in relocation candidates at this point. About the Role We are seeking an experienced Tableau Developer to join our team on a 6-month contract. This role is ideal for someone who is passionate about transforming complex data into meaningful, interactive dashboards that support business decision-making. The ideal candidate has strong Tableau development experience, advanced SQL skills, and the ability to work directly with business stakeholders to understand reporting needs and deliver high-quality analytics solutions. Responsibilities Design, develop, and maintain interactive Tableau dashboards and reports. Gather and translate business requirements into effective reporting solutions. Write and optimize SQL queries to extract, transform, and analyze data. Connect Tableau to multiple enterprise data sources. Ensure dashboard accuracy, performance, and usability. Troubleshoot reporting issues and implement enhancements. Collaborate with business users, analysts, and technical teams throughout the development lifecycle. Document reporting solutions and best practices. Required Qualifications 4+ years of Tableau development experience. Strong experience building dashboards, scorecards, and visual analytics. Advanced SQL skills. Experience working with relational databases such as SQL Server, Oracle, Snowflake, or similar platforms. Ability to work directly with business stakeholders and gather reporting requirements. Strong analytical, problem-solving, and communication skills. Preferred Qualifications Experience with Tableau Server or Tableau Cloud. Experience with Snowflake, Databricks, Azure, or AWS data platforms. Knowledge of Power BI is a plus. Experience in financial services, healthcare, manufacturing, or other enterprise environments. What We're Looking For Self-motivated professional who can quickly contribute in a fast-paced environment. Strong attention to detail and commitment to delivering high-quality reporting solutions. Excellent communication skills and the ability to explain technical concepts to non-technical audiences. Comfortable working in a collaborative hybrid environment. Work Arrangement: Hybrid (3-4 days onsite in Charlotte, NC) If you're a Tableau developer looking for your next contract opportunity and enjoy building impactful business intelligence solutions, we'd love to hear from you. - Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

Description Summary: The Application System Analyst Senior serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst Senior will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst Senior must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Responsibilities: Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements. Independently provides guidance and leadership on quality assurance and testing initiatives. Demonstrates ability to lead team through complex integrated testing processes. Able to manage testing projects as necessary. Demonstrates an advanced level of application understanding, and applies expertise to help meet customer goals and outcomes. Tackles new problems using experimentation, including successes and failure experiences. Creative problem solving beyond standard recommendations and practice. Applies advanced level understanding of assigned clinical/business operations, processes, and workflows. Discusses, and identifies dependencies with project team members and stakeholders. Maintains collaborative customer relationships; Ensures the needs of the customer are fully represented in all updates. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate status reporting. Leads and evaluates process and requirements analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering on complex projects/requests. Responsible for completing gap analysis, and providing cross application recommendations. Possesses the skill to develop strong and positive relationships with client management at all levels. Is respected by the client as an expert and end users demonstrate confidence in the individual. Contributes to strategy discussions by proactively identifying options with associated pros and cons with team members, stakeholders and leaders. Consistently displays superior judgment. Reputation for high-quality decisions. Adhere to organization standards for system configuration and change control. Able to understand complex requirements of end users and project goals and propose technical solutions for multifarious design, configuration needs. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Collaborate and develop strong relationships with end user communities, customers and business partners. Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes. Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues. Share industry best practices from vendors with Operational Leaders. Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Follows strict change management processes ensuring proper approval, testing, and validation of system changes. Reviews and provides feedback on documentation written by others. Articulates issues and complex concepts in appropriate manner based on the audience. Associate continuously reviews, adjusts, and grows his/her skills, habits, work ethic, and behaviors to ensure positive peer interactions and a positive and interactive team atmosphere. Associate exhibits constant efforts to improve and maintain healthy and positive interpersonal and team interactions. Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Design, configuration and deliverables demonstrate exceptional ability to address complex end user needs. Quality has the confidence of project management. Sets the bar for project team quality work. Independently manages medium to large scale and complex projects/requests. Collaborates with team members as needed. Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned. Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Assist in preparation and conducting of continuing formal or informal training session for users and co-workers. Is exceptional at spotting and seizing opportunities. Proactively plans projects and tasks within application. Performs other duties as assigned. Requirements: Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities 5+ years within healthcare, business, or information systems Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project. Regularly serves as mentor or knowledge resource to peers across community Works in a team setting, sharing information and assisting other junior level team members Possesses detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Associated certifications on area of focus, preferred For Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date) Certifications or Proficiencies must stay current by maintaining new version training Work Type: Full Time EEO is the law - click below for more information: We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .

Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst II will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst II must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Responsibilities: Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements. Collaborates across project borders with other teams. Thinks outside the box and proposes practical solutions to issues. Provides oversight and project management to assigned tasks. Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas. Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources. Thorough knowledge and understanding of operations, can proactively identify opportunities to enhance customer usability, efficiency and/or experience. Represents user needs and expectations in larger, more complex system updates and enhancements. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. Responsible for completing working level gap analysis, and providing recommendations. Able to clearly articulate complex design, configuration issues to end users and project stakeholders. Maintains relationship with end user leadership post-engagement. Proactively addresses end user conflicts. • Contributes to strategy discussions by identifying options with associated pros and cons with team members. Facilitates making timely decisions; makes sound decisions even in the absence of complete information. Recognizes when a quick 80% resolution will suffice. Adhere to organization standards for system configuration and change control. Strong technical proficiency in application-specific design and configuration. Ability to clearly articulate and communicate core design, configuration concepts to end users. Able to independently analyze, design, and configure the application. Able to teach design, configuration concepts to new team members. Collaborate and develop strong relationships with end user communities, customers and business partners. Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes. Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues. Share industry best practices from vendors with Operational Leaders. Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Follows strict change management processes ensuring proper approval, testing, and validation of system changes. Written documentation delivered to end users and leadership shows consistency and attentive review. Is a team player and able to proactively communicate issues and concepts to project leadership. Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors and manages his/her work in an effective and agreeable way among peers. Associate is sensitive and aware of how others perceive them and take care to ensure smooth and effective working relationships and environments. Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Maintains high standards for quality of work for self and others. Provides oversight and feedback on team member design, configuration and deliverables. Manages medium complexity projects/requests. Collaborates with team members as needed. Proactively evaluates all new release and functionality of applications. Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned. Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department. Escalates when SLAs are breached or appropriate vendor action is not occurring. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Assist in preparation and conducting of continuing formal or informal training session for users and co-workers. Identifies and seizes new opportunities, displays can-do attitude in good and bad times and steps up to handle tough issues. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 3+ Years of experience 2+ years within healthcare, business, or information systems Solves moderate incidents without direction Develops new functionality for requests with little direction Works in a team setting, sharing information and assisting other junior level team members Possesses detailed healthcare knowledge and systems expertise Makes decisions regarding own work on primarily routine cases Works under minimal supervision, uses independent judgment requiring analysis of variable factors Collaborates with senior team members to develop approaches and solutions Mentors and may train team members within own functional or application Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date) Certifications or Proficiencies must stay current by maintaining new version training Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Systems Analyst Epic supports the design, build, testing, training, deployment, and ongoing support of Epic applications to optimize clinical and operational workflows. This position develops knowledge of healthcare workflows, system integration, and project delivery practices while partnering with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while meeting Service Level Agreements (SLAs) for supported applications. Works under guidance of senior analysts, architects, and technical leads to follow standards that safeguard the integrity and security of the application environment and contribute to continuous improvement activities related to application management for Epic and related third-party applications. The System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignments. Responsibilities And Duties: Both Roles System Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Support small projects and enhancements related to system implementations and upgrades under the guidance of senior team members. Working knowledge of common project approaches (e.g., waterfall, agile) and ability to follow the established methodology. Participate on project teams and apply agreed project methodology to deliver assigned tasks on time. Training and Documentation: Create and maintain documentation for system configurations, workflows, and support procedures, following team standards. Application Build Role Application Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents in a timely manner; meet SLAs through effective triage, documentation, and root-cause analysis with guidance as needed. Provide support for Epic and other enterprise applications as assigned. Collaborate with IT and operational teams to understand cross-application impacts and support integrated workflows (e.g., Epic and third-party applications). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training Role Curriculum Management: Support the design and delivery of role-based training aligned with operational workflows and organizational standards Support maintenance and updates to the CareConnect curriculum in partnership with training leadership Help ensure curriculum accuracy and consistency by following established build and validation processes Incorporate learner and stakeholder feedback into curriculum updates and continuous improvement efforts Support build, maintenance, and readiness activities for training environments under established standards Communicate system releases and upgrade impacts to training stakeholders using approved channels and templates Request/Incident Management Manage end user training related requests and incidents with professionalism and efficiency Support triage and resolution of requests within established service expectations, escalating as appropriate Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and recommend preventative improvements Contribute to support process improvements to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: egree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 1-3 years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred). In lieu of degree, 5+ years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred). SPECIALIZED KNOWLEDGE Required for Both Roles: • Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). • Strong requirements gathering, workflow design, and testing skills. • Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. • Demonstrated ability to support small to medium initiatives and collaborate effectively with cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certification/proficiency (or ability to obtain within required timeframe) and 1+ year of training environment build or application support experience. Epic Principal Trainer certification(s) preferred (or ability to obtain within the required timeframe). Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). • 1+ year of Epic build/configuration experience preferred (or demonstrated ability to learn and apply build standards quickly). • Exposure to system integration concepts (e.g., HL7, FHIR) and interface testing is preferred. • Exposure to reporting and data concepts (e.g., Clarity/Caboodle, SlicerDicer, Reporting Workbench, Radar) is preferred. • Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Work Shift: Day Scheduled Weekly Hours : 40 Department IT Revenue Cycle Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.

Business Systems Analyst Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Our people are our greatest asset! As a Business Systems Analyst, you'll help identify opportunities to enhance processes and reporting solutions to ensure efficient Finance operations. Partner with Uline's Finance teams on key projects and initiatives to ensure we're equipped to make the best business decisions to support our growing company! Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Position Responsibilities Manage and improve technology processes for the department, building efficiencies through automation and smart use of data. Investigate, analyze and resolve user issues to support Finance operations. Maintain and test various department software systems to ensure correct setup and reliable performance. Collaborate with Finance teams to deliver solutions that meet project requirements and business needs. Minimum Requirements Bachelor's degree in Computer Science, Data Science, Business Administration, Finance or related field. Proficient in Microsoft Office and SQL, with experience using VBA, Python or other programming languages. Working knowledge of Power BI preferred. Ability to identify process improvement opportunities and recommend workflow enhancements. Experience in business-to-business (B2B) environment is an asset. Excellent communication, analytical and organizational skills. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one! Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks On-site café and first-class fitness center with complimentary personal trainers. Over four miles of beautifully maintained walking trails. About Uline Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site. EEO/AA Employer/Vet/Disabled () Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Systems Analyst Epic supports the design, build, testing, training, deployment, and ongoing support of Epic applications to optimize clinical and operational workflows. This position develops knowledge of healthcare workflows, system integration, and project delivery practices while partnering with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while meeting Service Level Agreements (SLAs) for supported applications. Works under guidance of senior analysts, architects, and technical leads to follow standards that safeguard the integrity and security of the application environment and contribute to continuous improvement activities related to application management for Epic and related third-party applications. The System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignments. Responsibilities And Duties: Both Roles System Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Support small projects and enhancements related to system implementations and upgrades under the guidance of senior team members. Working knowledge of common project approaches (e.g., waterfall, agile) and ability to follow the established methodology. Participate on project teams and apply agreed project methodology to deliver assigned tasks on time. Training and Documentation: Create and maintain documentation for system configurations, workflows, and support procedures, following team standards. Application Build Role Application Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents in a timely manner; meet SLAs through effective triage, documentation, and root-cause analysis with guidance as needed. Provide support for Epic and other enterprise applications as assigned. Collaborate with IT and operational teams to understand cross-application impacts and support integrated workflows (e.g., Epic and third-party applications). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training Role Curriculum Management: Support the design and delivery of role-based training aligned with operational workflows and organizational standards Support maintenance and updates to the CareConnect curriculum in partnership with training leadership Help ensure curriculum accuracy and consistency by following established build and validation processes Incorporate learner and stakeholder feedback into curriculum updates and continuous improvement efforts Support build, maintenance, and readiness activities for training environments under established standards Communicate system releases and upgrade impacts to training stakeholders using approved channels and templates Request/Incident Management Manage end user training related requests and incidents with professionalism and efficiency Support triage and resolution of requests within established service expectations, escalating as appropriate Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and recommend preventative improvements Contribute to support process improvements to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: degree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 1-3 years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred). In lieu of degree, 5+ years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred). SPECIALIZED KNOWLEDGE Required for Both Roles: • Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). • Strong requirements gathering, workflow design, and testing skills. • Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. • Demonstrated ability to support small to medium initiatives and collaborate effectively with cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certification/proficiency (or ability to obtain within required timeframe) and 1+ year of training environment build or application support experience. Epic Principal Trainer certification(s) preferred (or ability to obtain within the required timeframe). Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). • 1+ year of Epic build/configuration experience preferred (or demonstrated ability to learn and apply build standards quickly). • Exposure to system integration concepts (e.g., HL7, FHIR) and interface testing is preferred. • Exposure to reporting and data concepts (e.g., Clarity/Caboodle, SlicerDicer, Reporting Workbench, Radar) is preferred. • Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Work Shift: Day Scheduled Weekly Hours : 40 Department IT Revenue Cycle Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Systems Analyst Epic supports the design, build, testing, training, deployment, and ongoing support of Epic applications to optimize clinical and operational workflows. This position develops knowledge of healthcare workflows, system integration, and project delivery practices while partnering with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while meeting Service Level Agreements (SLAs) for supported applications. Works under guidance of senior analysts, architects, and technical leads to follow standards that safeguard the integrity and security of the application environment and contribute to continuous improvement activities related to application management for Epic and related third-party applications. The System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignments. Responsibilities And Duties: Both Roles System Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Support small projects and enhancements related to system implementations and upgrades under the guidance of senior team members. Working knowledge of common project approaches (e.g., waterfall, agile) and ability to follow the established methodology. Participate on project teams and apply agreed project methodology to deliver assigned tasks on time. Training and Documentation: Create and maintain documentation for system configurations, workflows, and support procedures, following team standards. Application Build Role Application Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents in a timely manner; meet SLAs through effective triage, documentation, and root-cause analysis with guidance as needed. Provide support for Epic and other enterprise applications as assigned. Collaborate with IT and operational teams to understand cross-application impacts and support integrated workflows (e.g., Epic and third-party applications). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training Role Curriculum Management: Support the design and delivery of role-based training aligned with operational workflows and organizational standards Support maintenance and updates to the CareConnect curriculum in partnership with training leadership Help ensure curriculum accuracy and consistency by following established build and validation processes Incorporate learner and stakeholder feedback into curriculum updates and continuous improvement efforts Support build, maintenance, and readiness activities for training environments under established standards Communicate system releases and upgrade impacts to training stakeholders using approved channels and templates Request/Incident Management Manage end user training related requests and incidents with professionalism and efficiency Support triage and resolution of requests within established service expectations, escalating as appropriate Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and recommend preventative improvements Contribute to support process improvements to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: degree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 1-3 years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred). In lieu of degree, 5+ years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred). SPECIALIZED KNOWLEDGE Required for Both Roles: • Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). • Strong requirements gathering, workflow design, and testing skills. • Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. • Demonstrated ability to support small to medium initiatives and collaborate effectively with cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certification/proficiency (or ability to obtain within required timeframe) and 1+ year of training environment build or application support experience. Epic Principal Trainer certification(s) preferred (or ability to obtain within the required timeframe). Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). • 1+ year of Epic build/configuration experience preferred (or demonstrated ability to learn and apply build standards quickly). • Exposure to system integration concepts (e.g., HL7, FHIR) and interface testing is preferred. • Exposure to reporting and data concepts (e.g., Clarity/Caboodle, SlicerDicer, Reporting Workbench, Radar) is preferred. • Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Work Shift: Day Scheduled Weekly Hours : 40 Department IT Revenue Cycle Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.