61 jobs found

Pay Rate $23/hr W2 My client is looking for a Warehouse Technician. The Technician will work activities such as delivery, installation, moves and changes of end user's computer equipment and peripherals to include laptops, desktops, monitors and host components. Client provides a good supportive work environment with opportunities to learn on the job. This role involves a moderate amount of physical activity (e.g. lifting, moving, and stacking equipment) in a warehouse environment and does require the ability to understand and follow simple to moderately complex processes and work instructions. This is not a "behind a desk role. Equipment and work environment can be dusty. Skills/Qualities/Attributes: Ability to follow simple to moderately complex work instructions Use of a handheld barcode scanner Attention to detail pay attention and do it right the first time Able and willing to perform physical tasks Use of a pallet jack Use of forklift (once trained and certified) Use of electric cart and tricycle (when applicable) Computer literacy and capable of navigating Ticket Management System

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology FLSA Classification: Non-Exempt Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts.

POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. • Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance. • Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system. • Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite. • Provide foundational support for macOS environments to assist users of Apple devices. • Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software. • Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices. • Move PCs to a networked jack if Wi-Fi connected, Local hands and eyes for MLL PC/printer support issues. • This could be a failed migration, missing security groups, network access, applications not working and Technical help needed, basically anything local related to the MLL PC/printer. • Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability. • Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment. • Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software. • Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required. • Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions. • Support mobile device management (MDM) for iOS and Android devices within the enterprise environment. • Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs. • Perform other duties as assigned by management in support of departmental and organizational objectives. MINIMUM QUALIFICATIONS Education • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities. Experience • Minimum of twenty four (24) months of hands-on experience in field support and IT Support • Demonstrated experience in Field Support, Networking supporting Windows-based environments REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365. • Experience with PC and laptop hardware installation, configuration, and troubleshooting. • Familiarity with enterprise antivirus and endpoint protection solutions. • Experience with helpdesk ticketing systems and IT service management practices. • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices. • Familiarity with enterprise encryption solutions and Windows device management via Active Directory. • Strong analytical, problem-solving, and technical troubleshooting abilities. • Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs. • Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences. • Demonstrated commitment to delivering high-quality customer service to internal stakeholders. • Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities. • Techs will need to be able to travel 50% of the time in state and out of state. • Per diem when traveling outside home area will be given with certain limits • Technicians will need to have Valid driver's license and either Real ID (on license) or Passport for any Air travel. • Travel is within USA. This will be scheduled 2 weeks out to reduce airfare costs. • They should have reliable vehicle for local travel. Mileage will be paid after first 30 miles • Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment. • Occasionally required to lift and/or move IT equipment weighing up to 50 pounds. • May require bending, kneeling, or crouching to install or service equipment. • Work is performed primarily in a standard office or data center environment with moderate noise levels. • May be required to travel to or work at multiple organizational sites or client locations. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Pay Range: $19.00hr - $24.00hr Job Overview: Provide deskside and remote support for Windows and Client laptops/desktops, troubleshoot Google Workspace Suites, perform device imaging, configure end-user devices, manage ServiceNow tickets, and support IT infrastructure operations. Responsibilities: Provide deskside and remote support for Windows and Client laptops/desktops. Troubleshoot and resolve issues related to Google Workspace Suites (GChat, Gmail). Perform device imaging, deployment, and post-deployment troubleshooting. Configure and troubleshoot end-user devices. Support mobile device setup and troubleshooting (iOS/Android). Diagnose and resolve hardware and software conflicts. Manage tickets in ServiceNow (or similar ITSM tool): classification, assignment, tracking, and closure. Collaborate with cross-functional teams to onboard new hires (accounts, devices, access). Ensure hardware assignments are accurate and recorded in the asset management system. Perform asset tagging, inventory tracking, and weekly reporting on equipment inflows/outflows. Coordinate with vendors for repairs or replacements of malfunctioning equipment. Ensure support activities comply with IT policies, security standards, and SLAs. Participate in rotational on-call support (including nights/weekends). Requirements: 5 7 years of IT experience in desktop or end-user support. Hands-on experience with Office 365 troubleshooting and administration. Strong knowledge of Windows 10/11 and macOS platforms. Experience imaging and deploying devices (Windows Autopilot, Intune preferred). Familiarity with networking fundamentals (TCP/IP, DHCP, DNS, VPN, Wireless). Experience in productivity tools (Word, Excel, PowerPoint, Outlook). Strong organizational skills with ability to prioritize multiple tickets and requests. Excellent interpersonal and customer service skills with a problem-solving mindset. Experience working in a help desk or call center environment preferred. Certifications (MCP, CompTIA A+, ITIL Foundation) preferred. Due to nature of job The candidate must have Ability to lift 50 lbs or more. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Microsoft Windows Field Deployment Technician As a Microsoft Windows Field Deployment Technician on our project, you'll work as a team member supporting the VA's EHR deployment and training project. In this role you will be deploying, imaging, and setting up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers. This role combines strong technical skills with an emphasis on delivering a high level of customer service. You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment, and with limited supervision. This role will also require setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and update, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat. This position is located on-site at Veterans' Administration Medical Centers and offsite training locations with daytime hours and may require evening hours and the potential for occasional weekend hours. The staff may be required to travel to other sites outside of the metropolitan area throughout the week as needed. You Have: Minimum of 1-year experience in imaging and installing computer equipment Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions Must have personal transportation available during work hours Will need to consistently traverse around the site campus/training sites transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets Will frequently need to be able to push carts carrying equipment Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills Experience with conducting routine system administration tasks and logging data in system admin logs Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service HS diploma or GED and 8 years of experience working in a professional environment in lieu of a degree or bachelor's degree in IT, CS, EE, IS and 1 year of experience Nice If You Have: Experience with the ServiceNow ticketing system a plus Experience with the VA Public Trust clearance Experience with Microsoft windows desktop deployments Experience as IT helpdesk Tier 1 or 2 Hourly rate of pay: $22.34 Benefits: PTO, Medical/Dental/Vision plan, Life and AD&D insurance, 401K Plan We are an Equal Opportunity Employer: We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, genetic information or any other characteristics protected by law. This organization participates in E-Verify

Job Summary We are seeking four hands-on IT Field Support Technicians to provide onsite desktop, PC, and printer support. Technicians will troubleshoot end-user technical issues, support PC migrations, resolve network connectivity problems, and provide local hands-and-eyes assistance to remote IT teams. This role requires approximately 50% travel, including local and regional driving and domestic air travel to other U.S. locations as needed. Candidates must be comfortable traveling regularly and supporting multiple sites based on project requirements.

Desktop Support Technician Department: Information Technology FLSA Classification: Non-Exempt Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts.

Pay Range: $19.00hr - $24.00hr Job Overview: The Site Support IT Technician provides dependable, hands-on technology support for employees, conference rooms, and local site operations. The position combines strong customer service with technical expertise across endpoint computing, collaboration technologies, IT asset management, and basic network connectivity. The technician serves as a visible on-site resource and partners with regional and global IT teams to restore service, support business activities, and improve the end-user experience. Key Responsibilities: Deliver professional, responsive, and customer-focused technical support to end users. Provide on-site and remote support for Windows and Mac computers, mobile devices, peripherals, and approved business applications. Troubleshoot hardware, software, operating system, printing, VPN, wireless, and network-connectivity issues. Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and Office applications. Install, configure, deploy, maintain, and replace laptops, desktops, monitors, docking stations, printers, and related accessories. Perform device imaging, deployment, refresh, data migration, validation, and retirement activities in accordance with established procedures. Manage IT assets through receiving, inventory tracking, record updates, audits, lifecycle activities, and secure disposition coordination. Support conference-room and collaboration technologies, including Microsoft Teams Rooms, Zoom Rooms, Crestron systems, displays, cameras, microphones, and related AV equipment. Provide technical support for executive meetings, town halls, training sessions, and live events; remain available to resolve issues during critical sessions. Conduct proactive meeting-room checks and address issues affecting room readiness and user experience. Assist with technology moves, adds, and changes, including workstation setups and office relocations. Support employee onboarding and offboarding activities, including equipment preparation, deployment, collection, and account-related coordination. Create, update, route, and close incidents and service requests in ServiceNow with accurate troubleshooting notes and resolution details. Document recurring issues, solutions, support procedures, and equipment maintenance activities. Collaborate with senior technicians and network, infrastructure, security, application, and vendor support teams to resolve complex issues. Follow company security, safety, data-protection, and IT service-management requirements. Participate in site projects, after-hours support, and travel to other client locations when required. Required Qualifications: Bachelor's degree in a related field, or an equivalent combination of industry experience, technical certifications, and relevant coursework. 3+ years of experience in desktop support, site support, end-user computing, or field services. Strong knowledge of Windows 10 and Windows 11 operating systems, including installation, configuration, and troubleshooting. Ability to independently use logical troubleshooting methods to identify root cause and resolve technical issues. Demonstrated customer service skills and a genuine commitment to helping users solve problems. Experience using ServiceNow or a comparable IT service-management and ticketing platform. Working knowledge of TCP/IP, DHCP, DNS, VPN, and LAN/WAN concepts. Experience with network cabling, labeling, patching, and cable-management best practices. Hands-on experience imaging, deploying, refreshing, and supporting laptop and desktop computers. Working knowledge of macOS and iOS support. Strong verbal and written communication skills, including the ability to explain technical issues to non-technical users. Ability to organize work, prioritize incidents by impact and urgency, and manage multiple requests in a fast-paced environment. Knowledge of Windows 10/11 administration, macOS and iOS support, PC imaging, deployment, refresh, hardware diagnostics, and mobile-device/peripheral support. Proficiency with Microsoft 365 applications (Outlook, Teams, OneDrive), Active Directory and Microsoft Entra ID fundamentals, and multi-factor authentication support. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, LAN/WAN, wired/wireless, basic switch-port connectivity troubleshooting, and cabling awareness. Experience with AV & Collaboration systems including Microsoft Teams Rooms, Zoom Rooms, Crestron or comparable room-control technology, displays, projectors, and live-event support. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated PC Deployment Technician for a Full-Time position. Job Summary: The PC Deployment Technician must perform all duties for the WMATA PC Deployment Team: Imaging, installations, problem resolution, configuration (hardware/software), and Desk Side Support. The Technician will perform diagnostics and repairs and inventory tracking/asset management. Essential Functions: Responds to and diagnoses problems through discussion with users and hands-on assistance. Provides on-site support to end-users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to and closes tickets assigned to PC Deployment/Lifecycle Refresh. Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds contractual SLAs. Documents, tracks, and monitors all assigned work through tracking systems to ensure a timely resolution. (i.e.: ITSM tool- CA Service Desk, SharePoint, etc.) Provides targeted TIER 2 Support for applications and/or hardware issues that arise during an active WMATA PC Deployment Project Partner with Service Desk), Network Services Team, and the Desktop Engineering Team to resolve issues that may arise during a Lifecycle Refresh Project Provides 1 on 1 Customer Support to users that experience difficulties during a Lifecycle Refresh Project Make recommendations to the Agency Customer to increase efficiency and productivity. Performs Moves, Adds, and Changes Knowledge Requirements: Must possess a High School Diploma or equivalent. Must be able to pass a National Agency Background Investigation to receive a Public Trust Security Clearance. Must possess or obtain within 60 days of employment a Microsoft Office Specialist certification. (i.e.: Microsoft Office Specialist Outlook 2010) Must possess 1-3 years' experience with Deployment Projects requiring base image installation plus individual user-specific software loading. Must possess functional hardware troubleshooting skills and at least mid-level Windows 7/Windows 10 experience. Experience in configuring and deploying Windows 7 and Win 10 using an enterprise-class automated image-based method is preferred. (i.e.: SCCM/PXE, MDT, Ghost, etc.) Experience with Active Directory and SCCM preferred. Must be able to obtain an Original Equipment Manufacturer (OEM) Warranty Repair Certification. Must possess a strong understanding of written technical documentation. Must have excellent attention to detail, organizational and teamwork skills. Must possess excellent time management skills and be able to work effectively alone or as part of a team. Must be able to lift and move equipment weighing up to 50 lbs. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

IT Help Desk Technician, Burlington, MA area 6 to 12 contractor assignment with a conversion arrangement. Position Summary Our client is seeking an IT Help Desk Technician to provide front-line technical support to corporate and manufacturing teams at its Bedford, MA facility. This on-site role manages day-to-day help desk operations, supports end-user devices and access, assists with IT projects, and helps maintain reliable technology across office and production environments. Key Responsibilities Serve as the primary Tier 1 support contact for corporate and manufacturing users. Triage, document, resolve, and escalate support tickets using NinjaOne. Provide hardware and software troubleshooting, desktop administration, software deployment, remote access support, mobile device support, and IT asset inventory management. Manage employee onboarding, role changes, and offboarding, including endpoint provisioning, Active Directory and Microsoft 365 accounts, VPN access, and security tools. Support user access to Epicor Kinetic ERP and FactoryLogix MES, escalating application-specific issues to the appropriate administrators. Assist with Sophos EDR alert triage and coordinate remediation with IT leadership. Maintain help desk documentation, knowledge base articles, procedures, and end-user training materials. Prioritize production-critical issues to minimize shop floor downtime. Participate in IT initiatives, including hardware refreshes, operating system upgrades, and application deployments. Required Skills Strong working knowledge of Windows 11 and Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, and Office applications. Experience administering Active Directory users and groups. Ability to troubleshoot iOS and Android devices. Basic understanding of networking fundamentals, including DNS, DHCP, VPN, and Wi-Fi, as well as information security principles. Excellent written and verbal communication skills, with the ability to explain technical issues clearly and work professionally with employees at all organizational levels, including C-level executives. Strong customer service, problem-solving, follow-through, and documentation skills. Required Experience 2-3 years of hands-on Tier 1 support experience with laptops, desktops, and mobile devices in a business environment. Experience using an RMM or IT service management platform, such as NinjaOne, ConnectWise, or ManageEngine, for ticketing and endpoint administration. Demonstrated customer service skills and experience supporting users across an organization. Manufacturing or engineering environment support experience strongly preferred. CompTIA A+, Network+, or relevant Microsoft certifications preferred. Education Bachelor's degree in Information Technology, Computer Science, or a related field, or at least three years of comparable professional experience. Pay rate range, $25.00/hr to 30.00/hr It is the policy of GCR to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. GCR is an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population.

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Computer Support Specialist Journeyman. Job Summary NuAxis Innovations is seeking a Computer User Support Specialist - Subject Matter Expert (Task Lead) to provide advanced remote and deskside support for Federal Government users while serving as a technical, operational, and supervisory lead. This role resolves complex incidents and service requests, provides SME support across endpoint technologies, applications, accounts, connectivity, and workplace tools, and supports leadership by directing daily work, coordinating queues, monitoring performance, reinforcing standards, managing escalations, and ensuring SLA and customer service expectations are met. Essential Functions Some of the primary responsibilities of this role include: Provide advanced remote and deskside support through approved channels for incidents, requests, endpoint technologies, user access, business applications, hardware, software, connectivity, and workplace tools. Serve as Subject Matter Expert (SME) and Task Lead for complex incidents, escalations, outages, VIP or high-impact issues, surge support, and recurring technical or process issues. Provide day-to-day supervision of assigned staff, including work direction, task assignment, prioritization, queue monitoring, shift coverage coordination, operational handoffs, and escalation of personnel or service delivery concerns. Monitor individual and team performance against SLAs, ticket quality, documentation standards, customer service expectations, and established procedures. Support onboarding, training, coaching, mentoring, quality reviews, staff readiness, and performance feedback in partnership with program leadership. Coordinate daily workload distribution, SLA follow-through, escalation tracking, status communication, and customer-impact updates. Create, review, update, and retire SOPs, job aids, knowledge articles, troubleshooting workflows, and other support documentation. Education High school diploma or equivalent required; Bachelor's Degree preferred. HDI Analyst Certification required within 10 business days; CompTIA A+ required within 90 days. Microsoft and Apple support certifications preferred. Knowledge Requirements Incident, problem, change, and ticket lifecycle management, including intake, prioritization, queue monitoring, documentation, resolution, escalation, and closure. Supervisory and Task Lead practices, including work direction, task assignment, shift coordination, performance monitoring, coaching, feedback, operational handoffs, and escalation follow-through. Technical coaching, staff guidance, knowledge transfer, documentation standards, quality review, customer service reinforcement, and process adherence. Strong communication, stakeholder coordination, conflict resolution, accountability follow-up, critical thinking, and process improvement skills. Enterprise ITSM tools, preferably Remedy Service Management; ITIL, CMMI, or related process frameworks preferred. Active Directory, VPN, Microsoft 365, Windows 11, Mac and mobile devices, printers, network drives, remote tools, desktop software, antivirus, backup and recovery, and performance optimization. Working knowledge of Microsoft Entra ID, Microsoft Azure, and Microsoft Intune, including device management and endpoint support concepts. Experience Four (4) or more years of enterprise help desk, service desk, computer support, technical support, or related end-user support experience in a large network environment, including Windows operating systems, advanced remote and deskside support, complex ticket resolution, escalations, endpoint technologies, applications, user communication, SLA performance, documentation, and recurring issue identification. Supervisory experience is desired, including experience serving as a supervisor, team lead, shift lead, task lead, senior technician, or SME responsible for directing daily work, assigning tasks, coordinating coverage, coaching staff, reviewing quality, communicating with leadership, and supporting compliance with service delivery standards. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now. We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Position Title: Microsoft Windows Field Deployment Technician As a Microsoft Windows Field Deployment Technician on our project, you'll work as a team member supporting the VA's EHR deployment and training project. In this role you will be deploying, imaging, and setting up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers. This role combines strong technical skills with an emphasis on delivering a high level of customer service. You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment, and with limited supervision. This role will also require setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and update, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat. This position is located on-site at Veterans' Administration Medical Centers and offsite training locations with daytime hours and may require evening hours and the potential for occasional weekend hours. The staff may be required to travel to other sites outside of the metropolitan area throughout the week as needed. You Have: Minimum of 1-year experience in imaging and installing computer equipment Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions Must have personal transportation available during work hours Will need to consistently traverse around the site campus/training sites transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets Will frequently need to be able to push carts carrying equipment Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills Experience with conducting routine system administration tasks and logging data in system admin logs Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service HS diploma or GED and 8 years of experience working in a professional environment in lieu of a degree or bachelor's degree in IT, CS, EE, IS and 1 year of experience Nice If You Have: Experience with the ServiceNow ticketing system a plus Experience with the VA Public Trust clearance Experience with Microsoft windows desktop deployments Experience as IT helpdesk Tier 1 or 2 Hourly rate of pay: $22.34 Benefits: PTO, Medical/Dental/Vision plan, Life and AD&D insurance, 401K Plan We are an Equal Opportunity Employer: We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, genetic information or any other characteristics protected by law. This organization participates in E-Verify.

Pay Range: $20.00hr - $25.00hr Job Overview: The candidate will serve as a qualified resource responsible for delivering comprehensive desktop support services, maintaining hardware and software systems, and supporting end-users across the organization. Responsibilities: Demonstrate considerable knowledge of Microsoft Operating systems, including Windows 11 or higher, as well as MS Office, Outlook, and MS365. Maintain considerable knowledge of PC hardware, peripherals, and networks. Execute laptop refresh initiatives effectively. Utilize software tools such as SCCM, Remote Desktop, and DameWare to remotely connect to workstations. Apply excellent troubleshooting skills to resolve complex technical issues. Perform software installations, configurations, and general hardware and software troubleshooting. Demonstrate considerable knowledge of SCCM and SMS. Maintain a strong working knowledge of computer systems, hardware, and software, including drivers and BIOS. Apply excellent problem-solving, analytical, and teamwork skills. Provide excellent customer service while demonstrating strong communication and interpersonal skills. Run reports and analyze common complaints and technical problems. Demonstrate the ability to obtain feedback from users to improve training methods. Maintain an openness to learning new technologies. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. • Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance. • Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system. • Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite. • Provide foundational support for macOS environments to assist users of Apple devices. • Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software. • Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices. • Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability. • Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment. • Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software. • Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required. • Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions. • Support mobile device management (MDM) for iOS and Android devices within the enterprise environment. • Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs. • Perform other duties as assigned by management in support of departmental and organizational objectives. MINIMUM QUALIFICATIONS Education Bachelor's or master's degree in information technology, Computer Science, or a related field; OR an equivalent combination of education, training, and relevant work experience. Experience • Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity. • Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11. Certifications (Preferred) • CompTIA A+ certification or equivalent vendor-neutral credential. • Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365. • Experience with PC and laptop hardware installation, configuration, and troubleshooting. • Familiarity with enterprise antivirus and endpoint protection solutions. • Experience with helpdesk ticketing systems and IT service management practices. • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices. • Familiarity with enterprise encryption solutions and Windows device management via Active Directory. • Strong analytical, problem-solving, and technical troubleshooting abilities. • Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs. • Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences. • Demonstrated commitment to delivering high-quality customer service to internal stakeholders. • Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities. • Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment. • Occasionally required to lift and/or move IT equipment weighing up to 50 pounds. • May require bending, kneeling, or crouching to install or service equipment. • Work is performed primarily in a standard office or data center environment with moderate noise levels. • May be required to travel to or work at multiple organizational sites or client locations. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve

Pay Range: $20.00hr - $25.00hr Job Overview: The candidate will provide field support for hardware and software across client environments. Key responsibilities include managing PC hardware, mobile devices, network/desk printers, desk phones, and video conference room equipment. The role requires proficiency in Windows OS, MS Office, O365, and ServiceNow ticketing systems. Skillset: Ability to disconnect and reconnect computer workstations, peripherals, and phone equipment. Hands-on experience with imaging and reimaging Windows operating systems for desktops and laptops. Ability to safely move equipment point to point using wheeled carts and vehicles. IMACD (Install, Move, Add, Change, Dispose) and asset inventory experience. Follow ESD safety precautions to avoid electrostatic discharge or equipment damage. Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, and solve common issues. Ability to use remote desktop connectivity applications. Working knowledge of imaging utilities such as Ghost and SCCM. Delivery and setup of PC equipment to end-users. Use trouble ticketing system to accept assignments, document work events, complete requests, and verify customer satisfaction. Ability to provision and support wireless devices (e.g., BlackBerry, Android, and iPhone). Demonstrated proficiency in Microsoft operating systems and applications. Demonstrated proficiency for installation and troubleshooting of desktop software. Working knowledge of Microsoft Active Directory and GPO. Strong customer service skills. Strong troubleshooting skills. Significant, demonstrated experience with Microsoft Windows operating systems including Clients (Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98) and Servers (2012, 2008 r2, 2008, 2003, 2000). Functionally capable with Apple OS X. Advanced troubleshooting skills with hard drive encryption software. Advanced level skills in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook configuration issues with Exchange). Strong client-side remote access troubleshooting skills. Demonstrated strong skills supporting printers in an enterprise environment. Advanced knowledge of client-side management tools including Microsoft Active Directory, GPO, and Systems Center Configuration Manager (SCCM). Strong proficiency in creating and referencing documentation and knowledge articles using enterprise tools. Strong software installation and support skills. Disciplined, systematic problem-solving skills required. IMACD Responsibilities: Troubleshoot and resolve end-user IT issues with PCs (desktops, laptops, tablets), mobile phones, printers, and other IT devices in the user environment. Support Installations, Moves, Adds, Changes, and Disposal (IMACDs) requirements. Provide or oversee all installations, de-installations, cascades, moves, adds, and changes for all EUC equipment, software, and related services at designated sites. Coordinate, plan, and schedule IMACDs with all affected IT functions. Coordinate internal and external functions and activities to achieve high-quality execution of IMACs, meet service levels, and minimize operational interruption. Recreate and document processes to enable IMAC execution for software and equipment components, obtaining necessary approvals. Obtain and maintain a list of authorized individuals permitted to approve IMAC and Project IMAC service requests. Receive IMACD-related service requests from authorized users and validate requests for correctness and proper authorization. Communicate with authorized users regarding any issue with an IMACD-related service request to resolve or escalate appropriately. Coordinate and communicate with designated personnel or third parties concerning scheduling and requirements to minimize impact on authorized users. Conduct or confirm site surveys to determine location details and special requirements for IMAC execution. Coordinate physical space requirements determined during site survey reviews. Confirm that all equipment, software, parts, network, cabling, or other necessary services are available as scheduled. Confirm new and existing equipment and software configurations associated with performing IMACs. Confirm installation and de-installation procedures associated with performing IMACs are valid, including backup, contingency, and test procedures. Schedule and dispatch appropriate technicians and third-party vendors to the IMAC location. Deliver VIP-level service to engage users effectively. Cancel network transport services that are no longer required after completing IMACD tasks. Due to nature of job The candidate must have Ability to move, lift, and carry up to 50 lbs of weight. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology FLSA Classification: Non-Exempt Employment Type: Full-Time POSITION SUMMARY The Deskside Support Technician performs advanced service, repair, and/or installation of computer products, including system hardware, parts management, software, printers and PCs. The position provides technical support to customers on operational and maintenance aspects of system equipment and serves as the customer contact. Additionally, this role trains other employees on the team. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. • Performs routine and advanced computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment. • Primarily provides Tier 1 support as needed. • Escalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction. • Processes timely and accurate information to ensure compliance with vendor warranty requirements. • Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns. • Adheres to client policies and procedures while maintaining the integrity of the customer's data. • Maintains and updates work order tickets in client's ITSM tool (ServiceNow). • Coordinates across multiple departments/vendors to provide support. • Represents LTM in a professional and businesslike manner and communicates effectively with customers and associates. • Interacts with the customer when responding to technical questions or requests for information. • Supports the Team Lead and/or Supervisor with reporting and responsibility coverage. • Trains other technicians. • Maintains regular attendance. • Other duties as assigned by management. MINIMUM QUALIFICATIONS Education • Must have a high school diploma or equivalent; College degree in a related field is preferred. • Associates degree or at least 3 years of technical or related experience Experience • Proficient in the troubleshooting and repair of various manufacturers' laptops, desktops, printers, and peripherals. • Working knowledge and hands-on experience supporting handheld devices and/or mobile devices (iPads, iPhones, flip-phones, etc.). • Knowledge of industry quality standards. Certifications (Preferred) • CompTIA A+ Qualifications / Skills Preferred • Attention to Detail - Intermediate • Printer Setup & Repair - Intermediate • Customer Service - Intermediate • Office 365 - Intermediate • Problem Resolution - Intermediate REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Strong verbal and written communication skills. • Ability to explain product material to a variety of audiences at all levels of the business. • Ability to work independently and as a member of a team. • Effective interpersonal skills. • Attention to detail, excellent organizational skills, and must possess solid customer service skills. • Maintain a professional dress code and general appearance. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Must be able to lift and carry at least 75 lbs. • Must be able to stand for long periods of time. • Must be able to walk for long distances. • Must be able to sit at a computer for long periods of time. • Must be able to work in a fast-paced environment. • Manual dexterity to use keyboard to input information. Equipment Used: • Computer • Phone Conditions of Employment: • Must pass background check. • Must pass pre-employment drug test. • Must maintain required certification levels. • Must maintain valid driver's license. • Must have reliable vehicle and maintain proper insurance while employed. Behaviors Preferred • Team Player: Works well as a member of a group • Dedicated: Devoted to a task or purpose with loyalty or integrity • Detail Oriented: Capable of carrying out a given task with all the necessary details to get the task done well Motivations Preferred • Self-Starter: Inspired to perform without outside help EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 10/11 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assigned What do you need to succeed? Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardwareAble to uphold a positive attitude at all times, even under stressful conditionsExperience supporting remote facilities and usersExcellent verbal and written communication skillsHigh level of professionalism and strong personal interaction skillsAbility to perform in-depth research and troubleshooting for complex technical issuesAbility to prioritize and complete all work tasks with minimal supervisionAbility to walk, bend, stand for long hours, and lift equipment up to 50 poundsAbility and willingness to learn new technologiesHigh School Diploma (required)Deskside / Desktop / End User Computer experience, ideally in a corporate environmentProven ability to handle challenging, rapid-response user supportProven ability to balance, prioritize and organize multiple tasks Desired Characteristics A+ Certification Microsoft Certified Professional (MCP) ITIL Foundations Lean Six Sigma Requirements +2 years corporate deskside support or equivalent experience Ability to work 24 hrs/week (Schedule open) Excellent troubleshooting capability Ability to maintain composure while handle challenging, dynamic, rapid-response user support Experience with Microsoft Office / Office 365 suite Experience with computer imaging software and data migration processes (e.g., SCCM, Intune) Experience with endpoint protection and encryption (Bitlocker) support Familiarity with using remote desktop support tools High School Diploma or equivalent Maintain valid driver's license Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds Demonstrate high level of professionalism and strong personal interaction skills Maintain neat and professional work area and appearance in compliance with site policies Ability to pass standard panel drug screening and background check Adhere to assigned shift schedule What you'll get Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making;

Position Title: Senior Microsoft Windows Field Deployment Technician - Boise VA Medical Center As a Senior Microsoft Windows Field Deployment Technician on our project, you'll work with a team of onsite technicians supporting the VA's EHR deployment and training project and assist with oversight of workload. In this role you will be deploying, imaging, and setting up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers. This role combines strong technical skills with an emphasis on delivering a high level of customer service. You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment, and with limited supervision. This role will also require setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and update, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat. You will be managing inventory and network connectivity at each training site and ensuring connectivity during all training sessions. This position is located onsite at Veterans' Administration Medical Centers and offsite training locations with daytime hours and may require evening hours and the potential for weekend hours. The staff may be required to travel to other sites outside of the metropolitan area throughout the week. You Have: 5 years experience in imaging, installing computer equipment and managing teams of technical staff Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions Must have personal transportation available during work hours Will need to consistently traverse around the site campus transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets Will frequently need to be able to push carts carrying equipment Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills Experience with conducting routine system administration tasks and logging data in system admin logs Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service Bachelor's degree in computer science, Information System, Information Technology, or Equivalent and 5 total years of experience; or 13 total years of experience in lieu of a degree Nice If You Have: Experience with the ServiceNow ticketing system a plus Experience with the VA Public Trust clearance Experience with Microsoft windows desktop deployments Hourly Rate of Pay: $38.93 Benefits: PTO, Medical/Dental/Vision plan, Life and AD&D insurance, 401K Plan We are an Equal Opportunity Employer: We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, genetic information or any other characteristics protected by law. This organization participates in E-Verify.

Position Title: Senior Microsoft Windows Field Deployment Technician - Grand Island VA Medical Center As a Senior Microsoft Windows Field Deployment Technician on our project, you'll work with a team of onsite technicians supporting the VA's EHR deployment and training project and assist with oversight of workload. In this role you will be deploying, imaging, and setting up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers. This role combines strong technical skills with an emphasis on delivering a high level of customer service. You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment, and with limited supervision. This role will also require setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and update, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat. You will be managing inventory and network connectivity at each training site and ensuring connectivity during all training sessions. This position is located onsite at Veterans' Administration Medical Centers and offsite training locations with daytime hours and may require evening hours and the potential for weekend hours. The staff may be required to travel to other sites outside of the metropolitan area throughout the week. You Have: 5 years experience in imaging, installing computer equipment and managing teams of technical staff Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions Must have personal transportation available during work hours Will need to consistently traverse around the site campus transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets Will frequently need to be able to push carts carrying equipment Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills Experience with conducting routine system administration tasks and logging data in system admin logs Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service Bachelor's degree in computer science, Information System, Information Technology, or Equivalent and 5 total years of experience; or 13 total years of experience in lieu of a degree Nice If You Have: Experience with the ServiceNow ticketing system a plus Experience with the VA Public Trust clearance Experience with Microsoft windows desktop deployments Hourly Rate of Pay: $38.93 Benefits: PTO, Medical/Dental/Vision plan, Life and AD&D insurance, 401K Plan We are an Equal Opportunity Employer: We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, genetic information or any other characteristics protected by law. This organization participates in E-Verify.

Position Title: Senior Microsoft Windows Field Deployment Technician - Seattle VA Medical Center As a Senior Microsoft Windows Field Deployment Technician on our project, you'll work with a team of onsite technicians supporting the VA's EHR deployment and training project and assist with oversight of workload. In this role you will be deploying, imaging, and setting up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers. This role combines strong technical skills with an emphasis on delivering a high level of customer service. You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment, and with limited supervision. This role will also require setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and update, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat. You will be managing inventory and network connectivity at each training site and ensuring connectivity during all training sessions. This position is located onsite at Veterans' Administration Medical Centers and offsite training locations with daytime hours and may require evening hours and the potential for weekend hours. The staff may be required to travel to other sites outside of the metropolitan area throughout the week. You Have: 5 years experience in imaging, installing computer equipment and managing teams of technical staff Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions Must have personal transportation available during work hours Will need to consistently traverse around the site campus transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets Will frequently need to be able to push carts carrying equipment Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills Experience with conducting routine system administration tasks and logging data in system admin logs Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service Bachelor's degree in computer science, Information System, Information Technology, or Equivalent and 5 total years of experience; or 13 total years of experience in lieu of a degree Nice If You Have: Experience with the ServiceNow ticketing system a plus Experience with the VA Public Trust clearance Experience with Microsoft windows desktop deployments Hourly Rate of Pay: $38.93 Benefits: PTO, Medical/Dental/Vision plan, Life and AD&D insurance, 401K Plan We are an Equal Opportunity Employer: We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, genetic information or any other characteristics protected by law. This organization participates in E-Verify.