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Candidates must be authorized to work in the United States without the need for current or future visa sponsorship. " This position is for full-time, onsite employment at the Family Dollar Chesapeake, VA Store Support Center. " General Summary: The Manager of Vendor Governance, FinOps, Asset Management & Contract Management serves as the centralized control-plane governance function within Family Dollar's Infrastructure Engineering organization. This is a unique, high-trust role designed with intentional independence - operating without dedicated direct reports to preserve separation of duties, eliminate conflicts of interest, and ensure objective oversight across all infrastructure engineering teams and BPO partners. This role provides the VP of Infrastructure Engineering & Operations with an independent, consolidated view of vendor performance, technology spend, asset health, and contractual obligations across all domains: Hybrid Cloud, Network Engineering, Automation, and Retail/Edge environments. It is the single source of truth for governance intelligence across a multi million infrastructure portfolio spanning 7,400+ stores, 9 distribution centers, 2 data centers, and 3 public cloud platforms. This is not an operational role. It is a governance, intelligence, and accountability function - one that provides executive-level visibility and keeps the infrastructure organization disciplined, cost-effective, and contractually sound. Principal Duties & Responsibilities: Vendor Governance & Performance Management Own the vendor governance framework for all infrastructure technology vendors and service providers Track and report on vendor SLA/KPI compliance across BPO, telecom, hardware, software, and cloud vendors Lead vendor performance reviews (QBRs, MBRs) and escalate performance gaps to the VP and relevant directors Maintain a vendor risk register and flag concentration risks, single-vendor dependencies, and end-of-life exposures Evaluate vendor roadmaps and alignment with Family Dollar's technology strategy Serve as an independent governance bridge between engineering teams and BPO partners - not embedded in either FinOps & Cost Optimization (Cloud + On-Premises) Lead FinOps practice across Azure, GCP, OCI, and on-premises infrastructure Own cost visibility dashboards, chargeback/showback models, and monthly spend reporting for the VP Identify and drive cost optimization opportunities: reserved instances, rightsizing, idle resource elimination, and license rationalization Define and enforce cloud cost governance policies in partnership with engineering teams Monitor cloud spend anomalies and alert leadership to budget variances in real time Maintain multi-year infrastructure cost forecasts and support annual budgeting cycles Partner with Finance to align infrastructure spend to business unit cost allocations Asset Management & Lifecycle Governance Own the end-to-end IT asset lifecycle governance process: procurement, deployment, tracking, and decommission Ensure CMDB accuracy and completeness as the authoritative system of record for all infrastructure assets Maintain hardware refresh schedules and lifecycle dashboards across stores, DCs, data centers, and cloud Partner with engineering teams to identify EoL/EoS risks and drive proactive refresh planning Govern software license entitlements and utilization to prevent compliance exposure Validate BPO asset inventory reporting and reconcile against procurement records Track and report on asset financial depreciation schedules in partnership with Finance Contract Management & Procurement Governance Own and manage all infrastructure technology contracts: renewal calendars, terms, SLAs, and obligations Lead contract renewals, amendments, and renegotiations in partnership with Legal, Procurement, and Finance Maintain a centralized contract repository with renewal triggers, expiration tracking, and risk flags Evaluate vendor proposals and new contracts to ensure alignment with technical and financial requirements Identify contract optimization opportunities: consolidation, renegotiation, and elimination of redundant agreements Enforce contract SLA commitments and hold vendors accountable through structured performance reviews Support RFP / RFI processes for infrastructure technology procurements Executive Reporting & Governance Intelligence Produce monthly and quarterly infrastructure governance dashboards for the VP, covering: vendor health, cost posture, asset lifecycle status, and contract obligations Maintain a unified governance scorecard across all infrastructure domains Prepare executive briefings, board-level summaries, and business case materials as needed Identify and escalate emerging governance risks: compliance gaps, cost overruns, vendor failures, and contractual exposure Develop and maintain governance policies, standards, and procedures for vendor, asset, and contract management BPO Oversight & Accountability Independently validate BPO performance against contracted SLAs and KPIs - separate from engineering directors Audit BPO invoices against contracted rates and service delivery Maintain a BPO performance scorecard and present findings to the VP on a regular cadence Identify BPO delivery gaps and work with the VP to initiate corrective action plans Track BPO-driven cost savings and efficiency commitments against actuals Security & Compliance Governance Support Maintain a mapping of infrastructure assets and vendors to regulatory and compliance frameworks (PCI-DSS, SOX) Track patch compliance and remediation SLAs across managed infrastructure domains Support audit readiness by maintaining governance documentation, contract evidence, and asset records Flag vendor or asset lifecycle risks that create compliance exposure Position Requirements Technical Knowledge Solid understanding of cloud platforms (Azure, GCP, OCI) and hybrid cloud cost structures Familiarity with enterprise infrastructure domains: networking, compute, storage, backup, and cloud Working knowledge of CMDB tooling (ServiceNow or equivalent) and asset lifecycle processes Understanding of software licensing models (perpetual, subscription, consumption-based) Proficiency with FinOps tooling and cloud cost management platforms (e.g., Apptio, CloudHealth, native cloud billing) Governance & Commercial Skills Proven expertise in contract lifecycle management: negotiation, renewal, compliance enforcement Experience building and executing vendor governance frameworks including SLA tracking and QBRs FinOps practitioner experience: chargeback, showback, reserved instance strategy, rightsizing Ability to develop executive-ready dashboards, governance reports, and financial models Strong analytical skills - able to synthesize complex data into actionable insights Familiarity with IT procurement and sourcing best practices Minimum Requirements: Education & Experience Bachelor's degree in Business, Information Technology, Finance, or a related field 8+ years of experience in IT governance, vendor management, FinOps, or IT asset management - within a large enterprise environment 3+ years in a role with direct accountability for technology contracts, vendor performance, or infrastructure cost management Experience operating in a multi-vendor, BPO-partnered IT delivery model Exposure to large-scale retail or distributed enterprise environments strongly preferred Preferred Qualifications: FinOps Certified Practitioner (FinOps Foundation) ITIL v4 Certification - Asset Management or Service Management tracks Certified Technology Procurement Professional (CTPP) or equivalent IAITAM Certified Asset Manager (ICAMP or CHAMP) Experience with ServiceNow ITAM/SAM, Flexera, or Snow Software Prior experience at a large-format retailer (Dollar General, Walmart, Target, etc.) Exposure to TSA (Transition Service Agreement) governance environments "Projected Salary Range: $120,000 - $135,000". Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and makes all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. Full time 510 Volvo Parkway,Chesapeake,Virginia 23320 IT Security Family Dollar

Overview Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With 1,700+ team members, 1,500+ AI/data experts, and 100+ prime contracts, we deliver at scale and with purpose. We've been recognized as a Top Workplace by the Washington Post for six straight years and named to the Inc. 5000 Fastest Growing Private Companies 13 of the past 14 years. Credence is a welcoming home for those looking to grow and contribute to positive change. We encourage all employees to expand beyond their boundaries, dive into important world-changing Federal challenges. Position Summary Credence has an immediate need for a ServiceNow Developer to design, develop, configure, and maintain ServiceNow solutions that support business and IT operations. This role partners with stakeholders, system administrators, and cross-functional teams to deliver scalable applications, workflows, and integrations while supporting platform modernization and process automation. The ideal candidate will have experience with ServiceNow development, Agile methodologies, and IT service management (ITSM) best practices. Responsibilities include, but are not limited to the duties listed below: Stay current with emerging technologies, ServiceNow platform capabilities, and industry best practices to support automation and modernization initiatives. Design, develop, customize, and deploy ServiceNow applications, modules, workflows, forms, and user interfaces to support business and operational requirements. Collaborate with ServiceNow administrators and technical teams to implement enhancements, resolve issues, and support platform configuration changes. Partner with stakeholders to gather, analyze, and document functional and technical requirements. Identify system deficiencies, process inefficiencies, and technical challenges, and recommend effective solutions. Develop and maintain solutions that align with ServiceNow design patterns, development standards, and best practices to ensure scalability, reliability, and reusability. Ensure development, testing, staging, sandbox, and production environments are properly configured, maintained, and consistent. Support the establishment of reliable and repeatable development, deployment, and release management processes. Provide ongoing production support, troubleshooting, and end-user assistance for ServiceNow applications and integrations. Work closely with Scrum Masters, business stakeholders, and IT teams to support platform enhancements, implementations, and operational needs. Design and develop integrations between ServiceNow and other enterprise platforms and applications. Participate in Agile ceremonies and collaborate with cross-functional teams to deliver software solutions that meet project objectives and client expectations. Conduct code reviews and provide technical guidance and mentorship to other developers as needed. Apply UI/UX requirements and best practices to enhance the user experience and usability of ServiceNow applications. Utilize version control, continuous integration, and continuous delivery (CI/CD) practices throughout the software development lifecycle. Create, maintain, and update technical documentation, system configurations, and development artifacts in accordance with organizational standards. Perform additional duties and special projects as assigned. Requirements US citizenship with Active Secret Clearance required. Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related discipline, or equivalent combination of education and experience. 5+ years of experience in software development, including ServiceNow platform development. Experience designing and developing custom scoped applications within the ServiceNow platform. Hands-on experience with ServiceNow Application Engine, Flow Designer, and workflow automation. Experience configuring, customizing, and extending ServiceNow Case Management and related platform modules. ServiceNow Certified System Administrator (CSA) certification required; Certified Application Developer (CAD) certification preferred. Experience developing post-MVP enhancements, including system configuration, development, testing, deployment, and technical documentation. Strong proficiency in JavaScript, HTML, AngularJS, and other web technologies used within the ServiceNow platform. Experience with one or more programming languages such as Java, Python, C++, or similar. Knowledge of REST/SOAP APIs, integrations, and web services. Understanding of Agile Scrum methodologies and the software development lifecycle (SDLC). Experience applying software design principles, architectural patterns, and development best practices to create scalable and maintainable solutions. Strong analytical, problem-solving, communication, and collaboration skills. Ability to manage multiple priorities and work effectively in a fast-paced, team-oriented environment. Salary Range: $141,000 - $185,000 annually. Actual compensation will be determined based on the selected candidate's experience, education, certifications, skills, and overall qualifications. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Wellness Resources

Overview Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With 1,700+ team members, 1,500+ AI/data experts, and 100+ prime contracts, we deliver at scale and with purpose. We've been recognized as a Top Workplace by the Washington Post for six straight years and named to the Inc. 5000 Fastest Growing Private Companies 13 of the past 14 years. Credence is a welcoming home for those looking to grow and contribute to positive change. We encourage all employees to expand beyond their boundaries, dive into important world-changing Federal challenges. Position Summary Credence has an immediate need for a Business Analyst to support the analysis, documentation, and improvement of business processes and technology solutions. This role partners with stakeholders, developers, Scrum teams, and IT staff to gather requirements, create user stories, and translate business needs into effective solutions. The ideal candidate has experience with Agile methodologies, requirements management, and stakeholder collaboration, with a focus on process improvement and successful solution delivery. Responsibilities include, but are not limited to the duties listed below: Evaluate business processes, identify opportunities for improvement, and recommend effective solutions. Gather, analyze, and document business, functional, and system requirements. Create user stories, acceptance criteria, process flows, and business documentation to support Agile development efforts. Collaborate with stakeholders, Scrum Masters, developers, and IT teams to translate business needs into technical solutions. Conduct requirements workshops, meetings, presentations, and stakeholder briefings. Support ServiceNow application implementation, enhancement, testing, and integration activities. Participate in Agile ceremonies and help ensure project deliverables remain on track and aligned with business objectives. Analyze and validate solution designs, test results, and implemented functionality. Monitor industry trends, emerging technologies, and process improvement opportunities. Work with cross-functional teams to meet project milestones and client expectations. Document findings, recommendations, and project outcomes. Support multiple projects and priorities in a fast-paced environment. Perform additional duties and special projects as assigned. Requirements US citizenship with Active Secret Clearance is required. Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent experience. 2-4 years of experience gathering and documenting business requirements in an Agile environment. Demonstrated experience creating user stories, acceptance criteria, process flows, and business requirements documentation. Experience collaborating with business stakeholders, developers, and cross-functional teams to deliver software solutions. Ability to analyze business processes, identify gaps, and recommend improvements. Strong problem-solving, communication, and stakeholder management skills. Experience supporting users by investigating, communicating, and resolving issues. Knowledge of Agile Scrum methodologies and the Software Development Life Cycle (SDLC). Experience with Jira and Agile project management tools strongly preferred. ServiceNow experience strongly preferred. Experience with data analysis, reporting, knowledge management, or data visualization tools preferred. Ability to manage multiple priorities and work effectively in a fast-paced team environment. Experience eliciting requirements, validating solutions, and supporting testing activities is a plus. Salary Range: $104,000 - $125,000 annually. Actual compensation will be determined based on the selected candidate's experience, education, certifications, skills, and overall qualifications. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Wellness Resources

Hourly Pay Range: $31.91 - $49.45 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: Position: Business Analyst I - IT Asset Management Location: Warrenville, IL or Skokie, IL Full Time Hours: Monday-Friday, 8:00am - 4:30pm Hybrid Position Job Summary: The IT Asset Management (ITAM) Business Analyst I is responsible for supporting the day-to-day administration of the IT hardware asset lifecycle within the ServiceNow Hardware Asset Management (HAM) module. This role focuses on accurate asset tracking, data integrity, inventory reconciliation, and compliance with established ITAM policies and procedures. Under guidance from senior team members, the Analyst assists with lifecycle transactions, routine audits, reporting, and foundational ServiceNow configuration activities. The position will also be involved with the development, and documentation of IT endpoint hardware standards and streamlining the procurement and logistics processes for delivering hardware to end users. The role contributes to operational excellence by maintaining high-quality asset data, supporting governance initiatives, and ensuring accurate tracking from procurement through disposal. What you will do: Maintain Asset & CMDB Data Accuracy Perform data entry, updates, normalization, and validation to the CMDB (Configuration Management Data Base) to ensure asset and configuration item integrity. Inventory Reconciliation & Physical Audits Support scheduled physical inventories and reconcile discrepancies between physical assets, ServiceNow, and financial records. Data Quality & Cleanup Activities Identify and correct incomplete, duplicate, or inaccurate records within the HAM module. Support Development of IT Hardware Standards Assist with review, development and documentation of IT endpoint hardware standards. Collaborate with purchasing team to streamline hardware procurement and logistics. Execute Hardware Asset Lifecycle Transactions Process asset receiving, tagging, stockroom updates, transfers, deployments, and disposals within ServiceNow HAM. Routine Reporting & Dashboard Support Generate standard reports and dashboards to support asset visibility, utilization, and lifecycle tracking. Process Documentation & Knowledge Support Maintain job aids, knowledge articles, and process documentation using established templates. Support Governance & Compliance Activities Assist with audit evidence collection, documentation preparation, and compliance checks. Assist with Discovery & Integration Updates Support hardware discovery processes and ensure accurate population of asset and CI records. Cross-Team Collaboration & Vendor Coordination Work with IT operations, field services, and vendors to resolve routine asset discrepancies. What you will need: Education: Bachelor's degree in IT, Business, STEM, or related field (or high school diploma plus 4 additional years of related experience) Certification: ServiceNow Hardware Asset Management Fundamentals (active or ability to obtain within 90 days) Preferred: HAM Certified Implementation Specialist (HAM-CIS) CHAMP - Certified Hardware Asset Management Professional CITAM - Certified IT Asset Manager (IAITAM) ITIL 4 Foundation Experience: 1-3 years of experience in IT Asset Management, Business Analysis, IT Project Management, familiarity with ServiceNow Hardware Asset Management. Preferred: 3-5 years of experience in IT Asset Management, Business Analysis, IT Project Management, direct experience with ServiceNow Hardware Asset Management. Unique or Preferred Skills: Knowledge of IT endpoint devices and peripherals, such as laptops, desktops, thin clients, tablets, smart phones, server and infrastructure hardware, and peripherals. Familiarity with IT asset management software, such as ServiceNow and WASP Inventory Cloud. Experience with ServiceNow HAM and SAM is beneficial. Basic understanding of IT hardware lifecycles and compliance standards. Highly Proficient in Microsoft Office (e.g., Word, Excel, PowerPoint, Visio, Outlook, and Teams). Excellent analytical skills with the ability to collect, analyze, and interpret data to support decision-making and problem-solving. Ability to handle multiple tasks, be flexible to changing priorities, and manage work effectively. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external vendors. Excellent ability to communicate effectively to stakeholders and leaders at all levels and titles, both verbally and in writing. High attention to detail and accuracy. Ability to work in a team and graduate to more independent work with experience. Benefits (For full time or part time positions): Incentive pay for select positions Opportunity for annual increases based on performance Career Pathways to Promote Professional Growth and Development Various Medical, Dental, Pet and Vision options Tuition Reimbursement Free Parking Wellness Program Savings Plan Health Savings Account Options Retirement Options with Company Match Paid Time Off and Holiday Pay Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit . When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website () to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best". Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

Hourly Pay Range: $38.61 - $59.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: Position: Business Analyst II - IT Asset Management Location: Warrenville, IL or Skokie, IL Full Time Hours: Monday-Friday, 8:00am- 5:00pm Hybrid Position Job Summary: The IT Asset Management Business Analyst II oversees the inventory tracking and full lifecycle of IT hardware assets-from receipt to disposal-utilizing the ServiceNow Hardware Asset Management (HAM) module to ensure compliance with company policies, industry regulations, and advanced ServiceNow configurations. This role involves leading smaller projects and contributing to larger initiatives for the development and enhancement of IT asset management processes, procedures, and the ServiceNow tracking system, incorporating best practices such as ITIL-aligned workflows and automated normalization. The Analyst collaborates independently with IT teams and vendors to optimize asset utilization and cost effectiveness through ServiceNow analytics, variance reporting, and integration with operational tools. The position will also participate in the development, and documentation of IT endpoint hardware standards and streamlining the procurement and logistics processes for delivering hardware to end users. This position works across multiple IT teams to drive optimizations in hardware asset utilization, cost reductions via detailed financial modeling in ServiceNow, and risk mitigation through proactive Configuration Management Database (CMDB) audits and compliance dashboards. What you will do: Manage End-to-End Hardware Asset Lifecycle Oversee receipt, deployment, refresh, retirement, and disposal activities within ServiceNow HAM. Asset Data Analysis & Optimization Analyze trends, identify compliance gaps, and recommend improvements for cost optimization and risk mitigation. ServiceNow HAM Configuration & Enhancement Support configuration of asset models, workflows, lifecycle states, stockrooms, and integrations. Development of IT Hardware Standards Participate in the review, development and documentation of IT endpoint hardware standards. Collaborate with purchasing team to streamline hardware procurement and logistics. Process Improvement & Documentation Development Draft business cases, SBARs, and standardization proposals for ITAM improvements. Reporting & Dashboard Development Develop and maintain dashboards and executive-ready reports to support operational, project, and audit needs. Cross-Functional Financial & Procurement Coordination Partner with finance and IT teams to align asset lifecycle activities with budgets and contracts. Lead Asset Audits & Reconciliation Conduct and coordinate physical and system audits, resolving discrepancies and documenting corrective actions. Compliance & CMDB Governance Oversight Ensure alignment between asset records and CMDB (Configuration Management Data Base) standards; support regulatory and internal compliance reviews. Training & Operational Guidance Provide guidance and process training to field services, inventory teams, and operational stakeholders. What you will need: Education: Bachelor's degree in IT, Business, STEM, or related field (or high school diploma plus 6 additional years of related experience) Preferred: Master's degree in IT, Business, STEM, or related field Certifications: ServiceNow Hardware Asset Management Fundamentals (or obtain within 90 days). ServiceNow HAM Certified Implementation Specialist (HAM-CIS) (or obtain within 6 months). Preferred: CHAMP - Certified Hardware Asset Management Professional CITAM - Certified IT Asset Manager (IAITAM) Certified Implementation Specialist - Software Asset Management (CIS-SAM) CIS - Data Foundations (CMDB & CSDM) ITIL 4 Foundation Experience: 2-5 years of experience in IT Asset Management, Business Analysis, IT Project Management, experience with ServiceNow Hardware Asset Management. Preferred: 5+ years of experience in IT Asset Management, Business Analysis, IT Project Management, with deep familiarity and involvement in using ServiceNow Asset Hardware Asset Management. Unique or Preferred Skills: Requirements gathering, process mapping (BPMN), and gap analysis. User story creation, acceptance criteria, and UAT coordination. Business process improvement and automation identification. Experience with IT asset management software, such as ServiceNow and WASP Inventory Cloud. Experience with ServiceNow HAM and SAM is beneficial. Knowledge of IT endpoint devices and peripherals, such as laptops, desktops, thin clients, tablets, smart phones, server and infrastructure hardware, and peripherals. Knowledge of IT asset management frameworks, tools, and best practices. Highly Proficient in Microsoft Office (e.g., Word, Excel, PowerPoint, Visio, Outlook, and Teams). Excellent analytical skills with the ability to collect, analyze, and interpret data to support decision-making and problem-solving. Ability to handle multiple tasks, be flexible to changing priorities, and manage work effectively. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external vendors. Excellent ability to communicate effectively to stakeholders and leaders at all levels and titles, both verbally and in writing. High attention to detail and accuracy. Ability to work independently and as a part of a team. Benefits (For full time or part time positions): Incentive pay for select positions Opportunity for annual increases based on performance Career Pathways to Promote Professional Growth and Development Various Medical, Dental, Pet and Vision options Tuition Reimbursement Free Parking Wellness Program Savings Plan Health Savings Account Options Retirement Options with Company Match Paid Time Off and Holiday Pay Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit . When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website () to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best". Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

Pay Range: $19.00hr - $24.00hr Job Overview: Provide deskside and remote support for Windows and Client laptops/desktops, troubleshoot Google Workspace Suites, perform device imaging, configure end-user devices, manage ServiceNow tickets, and support IT infrastructure operations. Responsibilities: Provide deskside and remote support for Windows and Client laptops/desktops. Troubleshoot and resolve issues related to Google Workspace Suites (GChat, Gmail). Perform device imaging, deployment, and post-deployment troubleshooting. Configure and troubleshoot end-user devices. Support mobile device setup and troubleshooting (iOS/Android). Diagnose and resolve hardware and software conflicts. Manage tickets in ServiceNow (or similar ITSM tool): classification, assignment, tracking, and closure. Collaborate with cross-functional teams to onboard new hires (accounts, devices, access). Ensure hardware assignments are accurate and recorded in the asset management system. Perform asset tagging, inventory tracking, and weekly reporting on equipment inflows/outflows. Coordinate with vendors for repairs or replacements of malfunctioning equipment. Ensure support activities comply with IT policies, security standards, and SLAs. Participate in rotational on-call support (including nights/weekends). Requirements: 5 7 years of IT experience in desktop or end-user support. Hands-on experience with Office 365 troubleshooting and administration. Strong knowledge of Windows 10/11 and macOS platforms. Experience imaging and deploying devices (Windows Autopilot, Intune preferred). Familiarity with networking fundamentals (TCP/IP, DHCP, DNS, VPN, Wireless). Experience in productivity tools (Word, Excel, PowerPoint, Outlook). Strong organizational skills with ability to prioritize multiple tickets and requests. Excellent interpersonal and customer service skills with a problem-solving mindset. Experience working in a help desk or call center environment preferred. Certifications (MCP, CompTIA A+, ITIL Foundation) preferred. Due to nature of job The candidate must have Ability to lift 50 lbs or more. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Remote contract-to-hire that converts to $225K. Put production agentic AI into a mission-driven health plan, own the platform from day one, and help a team grow from 50 to 150 engineers. Your first-week onsite costs are covered. This Jobot Consulting Job is hosted by: Hunter King Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume. Salary: $70 - $85 per hour A bit about us: We are a national, AI-first technology solutions provider. We help enterprise and public-sector organizations modernize how their people work, through AI, cloud, collaboration and managed services. We've been nationally recognized as a best place to work for career growth. We embed senior engineers inside our clients' teams to turn AI strategy into production systems that last. Our current engagement is with a regional, not-for-profit health plan that has already shipped AI to production on its own and is now insourcing engineering as a deliberate strategy, growing its team from about 50 to 150. As a Forward Deployed AI Engineer, you will stand up the plan's enterprise AI platform, build the guardrails and reference patterns everything else is built on, and then go deep on workflows where success is measured in members served. Why join us? Contract-to-hire, converting to a full-time role with us at a $225,000 base salary Fully remote after an expense-paid first week onsite Ground-floor ownership: you build the eval framework, the guardrails and the orchestration patterns Real production problems in prior authorization, appeals and member services, not demos An employer recognized nationally for career growth Full benefits package upon conversion Job Details What We Are Looking For: This isn't a seat where you build demos for a slide deck. We are looking for a backend/platform engineer who has personally taken LLM-backed or agentic workflows past proof of concept into production, and owned them afterward through evals, guardrails, cost control and observability. You'll be embedded with the engineering team of a regional health plan in a PHI-everywhere environment. You will run discovery with business stakeholders and pair hands-on with engineers to deliver. The ideal candidate is equally comfortable defining the right problem with a non-technical business owner and writing the code to solve it. Just as important, they know when a problem doesn't need AI at all. This client describes itself as a "Toyota Camry shop": reliable, maintainable and simple beats sophisticated. The team will also be heavily involved in designing and building a Care Management System, where compliance with NCQA standards is critical. This role is remote, with minimal travel to Providence, RI, and requires onsite attendance the full week of 11/9. What You Will Do: Stand up Claude Code and Azure AI Foundry for a 20-seat developer pilot, including Entra authentication, quota management and cost controls. Build guardrails, secure design patterns and reference implementations that the client's engineering teams build on. Author and secure MCP servers and tool integrations connecting agents to ServiceNow, Snowflake, Grafana/OpenTelemetry, Entra and healthcare data systems. Build the AI eval and test harness covering prompts, retrieval, tool calls, permissions and end-to-end workflows. Design and deliver multi-step and agentic workflows for appeals and grievances, prior authorization and member services. Pick the right shape for each: deterministic workflow, single agent or multi-agent. Build RAG pipelines over the policy corpus with access controls, hybrid retrieval, citations and grounding checks. Implement policy-as-code and automated audit evidence for an organization audited seven times a year. Lead discovery sessions with business owners, document current-state workflows, and translate needs into requirements, user stories and measurable success criteria. Instrument AI workloads for observability, including traces, token and cost telemetry, and SLOs. Pair with client engineers and transfer knowledge so what you build stays supportable without you. What We Provide: Contract-to-Hire (6 months) $225,000 base salary upon conversion Remote, with expense-paid onsite sessions Full Benefits Package Available upon conversion What We Believe: Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring, and promotion practices are performed without regard to the above listed items. Requirements What We Require: U.S. Citizenship required 6-10+ years designing, building, deploying and supporting production applications in enterprise or regulated environments, with a backend/platform focus At least one LLM-backed or agentic workflow shipped to production with real users and owned after launch, with the ability to speak to what broke and how you fixed it Strong Python and working TypeScript Hands-on experience building tool integrations or MCP servers, and an eval harness for an LLM application Hands-on RAG experience: ingestion, chunking, embeddings, hybrid search, reranking, access-controlled retrieval and retrieval evaluation Azure fluency: AI Foundry, Entra ID, Data Factory, AI Search, AKS/Container Apps, Key Vault and Azure DevOps Working knowledge of Snowflake Experience with regulated data (healthcare/HIPAA strongly preferred, financial services acceptable) Proven business-analysis skills: leading discovery, defining requirements and acceptance criteria, and explaining trade-offs to executives Ability to clearly explain the cost story and eval story behind what you've built Healthcare payer domain knowledge (claims, eligibility, prior authorization, appeals, care management, NCQA, Stars) strongly preferred Experience with Claude Code and the Claude Agent SDK preferred Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here:

University Health is seeking an experienced Systems Administrator with deep UKG Workforce Management expertise to support and enhance mission-critical financial, clinical, and administrative systems within a large, complex healthcare environment. This role is ideal for a senior-level professional who enjoys system ownership, problem-solving, and partnering with business and clinical leaders to keep enterprise systems running at peak performance. Why This Role Matters In this role, you will serve as a technical authority and trusted advisor, providing hands-on system administration, analysis, and guidance for enterprise applications that directly support patient care and hospital operations. Your work will have a visible, organization-wide impact. Key Responsibilities •Serve as a technical resource for UKG Workforce Management and ERP-based systems •Provide system administration, analysis, configuration, and ongoing support for production and non-production environments •Lead and support system upgrades, patches, fixes, and enhancements •Perform systems analysis, testing, and post-implementation reviews •Troubleshoot complex system and integration issues across platforms •Support databases, interfaces, data extraction, reporting, and backups •Collaborate with IS leadership, vendors, and internal customers on projects and issue resolution •Participate in change control, standards development, and system documentation •Provide on-call support for assigned enterprise systems Required Experience & Skills •Strong hands-on experience with UKG Workforce Management (required) to include supporting basic & advanced scheduling, timekeeping, and time clocks •3+ years of systems administration, programming, or system analysis experience •Experience supporting ERP or large enterprise application environments •Proficiency in at least one programming or scripting language (API, SQL, Visual Basic, ASP/Web, C++, Dell Boomi, or similar) •Working knowledge of relational databases (SQL Server, Oracle) •Experience supporting application related hardware such as time clocks, tablets, or similar •Experience supporting Windows and/or UNIX operating systems •Strong analytical, troubleshooting, and documentation skills •Ability to work independently while collaborating across technical and non-technical teams Preferred Experience •Healthcare systems or regulated environments •Experience supporting enterprise platforms such as PeopleSoft, Premier, OnBase, ServiceNow, or similar •Report writing and data extraction tools (SQL, Business Objects) Why University Health University Health offers more than just a job - we offer long-term stability, meaningful work, and strong total rewards, including: •Comprehensive medical, dental, and vision coverage •Defined benefit pension plan •Generous paid time off and paid holidays •Tuition assistance and professional development •Stable, mission-driven public healthcare environment •Opportunities to work on complex, enterprise-scale systems that matter If you are a seasoned UKG systems professional looking for a role where your expertise is valued, your work has purpose, and your career has longevity, we encourage you to apply.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $77,120.00 - $147,390.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Pay Range: $34.17hr - $36.06hr Job Overview: The Audio Video (AV) Support Technician is responsible for the installation, maintenance, monitoring, support, and continuous operation of conference room and audiovisual technology throughout the organization. This role serves as a key member of the onsite AV support team, ensuring conference rooms, collaboration spaces, executive briefing centers, and event venues are fully operational and provide a seamless meeting experience. The technician performs proactive daily room health checks, responds to service requests, troubleshoots complex audiovisual and conferencing issues, coordinates with vendors for escalations and repairs, and supports both routine meetings and large-scale corporate events. The ideal candidate has strong technical expertise in enterprise video conferencing systems, audiovisual hardware, event support, and customer service. Conference Room Operations & Support: Perform daily health checks and preventative maintenance of executive conference rooms and collaboration spaces. Monitor room technology to identify and resolve issues before they impact users. Troubleshoot and resolve audio, video, presentation, display, and conferencing issues. Install, configure, upgrade, and support conference room AV systems and related equipment. Ensure room systems remain current with approved firmware, software, and security updates. Document recurring issues, resolutions, and operational procedures. AV Systems Administration: Support enterprise conferencing and collaboration technologies including Microsoft Teams, Zoom, Cisco Video Endpoints, Poly Video Conferencing Systems, and WebEx Collaboration Solutions. Support displays, projectors, microphones, cameras, speakers, control systems, and digital signal processors. Troubleshoot room control systems, presentation devices, wireless collaboration tools, and peripheral equipment. Coordinate AV equipment moves, additions, and changes across multiple facilities. Incident & Vendor Management: Respond to incidents, service requests, and escalations within established service level objectives. Work directly with team members and service providers to diagnose and resolve open issues. Coordinate repairs, warranty replacements, maintenance activities, and vendor support engagements. Track and document issue resolution activities within approved ticketing systems. Event Support: Provide onsite technical support for executive meetings and all-hands meetings. Assist in planning, setup, testing, and execution of company events. Participate in quarterly large-scale corporate events, coordinating with AV engineers, event producers, and stakeholders to ensure successful execution. Monitoring & Continuous Improvement: Monitor room performance, availability, and user experience metrics. Participate in testing new AV technologies and conferencing solutions. Maintain accurate inventory records and equipment documentation. Required Qualifications: 3+ years of experience supporting enterprise audiovisual and video conferencing environments. Experience with Microsoft Teams, Zoom, Cisco video conferencing systems, Poly endpoints, and WebEx solutions. Experience troubleshooting audio, video, and collaboration technology issues. Knowledge of AV signal flow, audio systems, video distribution, and conferencing infrastructure. Experience supporting executive conference rooms and customer-facing meeting environments. Strong customer service and communication skills. Experience coordinating with external vendors and service providers. Ability to manage multiple priorities in a fast-paced support environment. Preferred Qualifications: Experience supporting live and hybrid corporate events. Familiarity with digital mixers, microphones, cameras, projectors, displays, and AV control systems. Experience with ServiceNow or other enterprise ticketing platforms. Basic understanding of networking concepts including IP addressing, VLANs, QoS, and connectivity troubleshooting. Experience creating technical documentation, runbooks, and support procedures. CTS, CTS-I, CTS-D, Microsoft Teams Rooms, Zoom, or Cisco collaboration certifications preferred. Knowledge, Skills, and Abilities: Enterprise video conferencing technologies. Strong understanding of Microsoft Office (e.g. PowerPoint, Excel). AV equipment installation and configuration. Audio and video troubleshooting. Conference room operations and maintenance. Event production support. Vendor management and coordination. Customer service and executive support. Technical documentation. Incident management processes. Strong verbal and written communication skills. Due to nature of job The candidate must have Ability to lift and install AV equipment. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Title: Test Coordinator Location: New Orleans, LA or Jackson, MS or The Woodlands, TX, or Little Rock, AR - Remote /Hybrid Duration: Fulltime The selected candidate will be required to work onsite for one week per quarter (once every three months), with the remaining time allowing for remote work. ComTec is looking for Test Coordinator responsible for Coordinating SIT, UAT and Regression testing. Responsibilities: Identify the testing requirements, create standard templates and processes. Coordinate end-to-end testing activities, including System Integration Testing (SIT), User Acceptance Testing (UAT), Regression Testing, and Production Validation. Analyze Project schedule and detailed test schedule Develop and maintain test schedules, plans, and testing timelines aligned with project milestones. Serve as the primary liaison between business stakeholders, project managers, development teams, QA teams, and end users throughout the testing lifecycle. Organize test kickoff meetings, defect triage sessions, status meetings, and test readiness reviews. Track testing progress and ensure test cases are executed according to the approved test plan. Monitor test coverage, test execution metrics, defect trends, and overall testing quality. Manage and coordinate testing resources, environments, and testing tools to support successful execution. Facilitate User Acceptance Testing (UAT) by coordinating business users, preparing test data, and ensuring timely completion of testing activities. Ensure defects are properly logged, prioritized, assigned, and resolved within agreed timelines. Identify testing risks, issues, and dependencies, and escalate critical concerns to project leadership as needed. Prepare and distribute daily, weekly, and executive-level testing status reports. Coordinate with technical teams to ensure testing environments are available, stable, and properly configured. Support release readiness assessments and provide recommendations regarding go-live decisions based on testing results. Ensure compliance with organizational testing standards, processes, and quality assurance best practices. Maintain testing documentation, including test plans, defect logs, status reports, and lessons learned. Required Skills: 3-5 years of experience in software testing, QA, or IT project coordination. Working knowledge of software testing processes, SDLC, and defect management. Experience with testing and defect tracking tools such as Jira, Azure DevOps, or HP ALM. Proficiency in Microsoft Excel, PowerPoint, and Teams. Strong organizational, communication, and problem-solving skills. Experience coordinating testing schedules, tracking execution progress, managing defects, and reporting status. Ability to work effectively with business users, developers, testers, and project managers. Knowledge of various types of testing, including unit test, system test, user acceptance testing, usability testing, security testing, performance testing, and DR testing ServiceNow Test Management Module experience is a plus Knowledge of test automation and performance testing

ITC Digital Solutions is dedicated to supporting federal agencies through innovative technology solutions that drive mission success. We are seeking a highly motivated, mission-focused Senior ServiceNow Developer to join our growing team supporting a federal customer. This is an exciting opportunity to work on enterprise ServiceNow implementations that enhance operational efficiency, improve service delivery, and support critical government missions. As a Senior ServiceNow Developer, you will play a key role in designing, developing, configuring, and implementing ServiceNow applications and enhancements. You will collaborate closely with stakeholders, administrators, architects, and business teams to deliver scalable solutions while ensuring adherence to platform best practices and development standards. Key Responsibilities Design, develop, configure, and implement ServiceNow applications, modules, and enhancements. Work independently and collaboratively as a senior member of a technical delivery team. Support multiple ServiceNow instances and domains for internal and external customers. Participate in Agile/Scrum ceremonies and contribute to iterative development efforts. Provide technical guidance on ServiceNow design, architecture, development standards, and platform best practices. Collaborate with business, systems, and technology stakeholders to gather, analyze, and translate requirements into technical solutions. Develop and maintain custom ServiceNow functionality, workflows, and integrations. Create and maintain: Business Rules Script Includes Client Scripts Access Control Lists (ACLs) Workflow Activities UI Policies Catalog Items and Catalog Workflows Support deployment and rollout activities for new applications and enhancements. Troubleshoot platform issues and identify opportunities to improve system performance, scalability, and reliability. Ensure solutions align with security, governance, and federal compliance requirements. Contribute to documentation, knowledge transfer, and continuous process improvement initiatives. Required Qualifications Active government security clearance. Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience). 5+ years of hands-on ServiceNow development experience. Demonstrated experience supporting federal government clients and programs. Strong experience developing custom ServiceNow solutions using JavaScript and platform scripting capabilities. Experience working in Agile/Scrum development environments. Strong analytical, troubleshooting, and problem-solving skills. Ability to communicate effectively with both technical and non-technical stakeholders. Experience translating business requirements into technical designs and implemented solutions. Preferred Qualifications Deep knowledge of the ServiceNow platform and core modules, including: Service Catalog Service Portal Incident Management Knowledge Management Reporting and Dashboards Experience with IT Service Management (ITSM), IT Asset Management (ITAM), and Configuration Management Database (CMDB) processes. Knowledge of ITIL best practices and service management frameworks. Familiarity with PMP, PRINCE2, or related project management methodologies. Experience supporting enterprise-scale ServiceNow environments. Experience performing data analysis, data modeling, and working with large datasets. Understanding of software development lifecycle (SDLC) principles and enterprise application support. Experience with platform performance monitoring, optimization, and governance. Preferred Certifications ServiceNow Certified Application Developer (CAD) Additional ServiceNow certifications are highly desirable ITIL Foundation Certification preferred About ITC Digital Solutions: ITC Digital Solutions, a division of ITC Federal, delivers advanced technology solutions that help federal agencies modernize systems, harness data and AI, and adopt emerging technologies to advance their missions. Building on more than two decades of public sector experience, the team brings deep expertise in IT strategy, application development and testing, digital modernization, data and AI, and technology transformation across civilian, health, national security, and defense agencies. Disclaimer All qualified applicants will be considered for employment based on their skills and merit. Please be aware that ITC may capture your image (video or screenshot) during the interview process, and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by ITC. ITC discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors considered in making compensation decisions, including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales- or revenue-based metrics, and business or organizational needs. At ITC, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $120,000-$150,000. Full-time regular employees are eligible for paid time off, medical, dental, and vision insurance, a 401(k), and any other benefits available to eligible employees. Note: No amount of pay is considered wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with applicable law. Equal Opportunity Employer/Protected Veterans The contractor will not discharge or otherwise discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions may not disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge; (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer; or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).

Job Title: Production / Technical Support III (Major Incident Manager) Location: Jacksonville, FL or Chandler, AZ Duration: Contract - 10 months Pay Range: $44.16/hr (W2) Job ID: 411371 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Production / Technical Support III to join our team supporting the CWO APS EIM organization. The ideal candidate will have strong experience in major incident leadership, event management, and enterprise monitoring and a proven ability to lead restoration, drive cross-functional triage, and deliver timely incident communications. Responsibilities: Lead real-time incident triage calls for application and infrastructure events impacting critical services. Ask probing questions, maintain restoration focus, and coordinate engagement across all required teams. Provide clear, concise, and timely incident communications to CTO/CIO groups and business stakeholders. Monitor enterprise systems, validate alerts, and react to application and infrastructure events using dashboards and tools. Hold partners and SMEs accountable for actions, escalation, and documentation during restoration activities. Perform proactive trend analysis to identify risks and prevent production impact. Identify opportunities for enhanced monitoring and automation and partner with Monitoring Architecture and Engineering to implement. Develop and execute standard procedures for troubleshooting and escalation to drive rapid resolution. Support monthly integrated and infrastructure releases and production recoveries, including extended hours, weekends, and holidays as needed. Required Skills & Qualifications: 3 to 5 years leading incident triage and event management in large IT operations or production support environments. Experience with Major Incident Management and Technical Event Management, including call leadership. Proficiency with ServiceNow, AIOps platforms, and Microsoft Office tools. Working knowledge of Splunk, Dynatrace, Netcool, and enterprise monitoring practices. Strong analytical and problem-solving skills with the ability to make risk-based decisions under pressure. Excellent written and verbal communication skills with the ability to tailor messages by audience. Familiarity with ITIL and SRE methodologies, Incident Commander practices, and the Incident Command System model. Preferred Skills: Experience across application, infrastructure, and networking support, including Windows, Linux, Oracle, and .NET. Hands-on experience with proactive health checks, dashboards, and Eyes on Glass monitoring models. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits Opportunities for growth with global clients A supportive, inclusive culture that values innovation and people Exposure to cutting-edge technologies and projects About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.

Pay Range: $19.00hr - $24.00hr Job Overview: The Site Support IT Technician provides dependable, hands-on technology support for employees, conference rooms, and local site operations. The position combines strong customer service with technical expertise across endpoint computing, collaboration technologies, IT asset management, and basic network connectivity. The technician serves as a visible on-site resource and partners with regional and global IT teams to restore service, support business activities, and improve the end-user experience. Key Responsibilities: Deliver professional, responsive, and customer-focused technical support to end users. Provide on-site and remote support for Windows and Mac computers, mobile devices, peripherals, and approved business applications. Troubleshoot hardware, software, operating system, printing, VPN, wireless, and network-connectivity issues. Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and Office applications. Install, configure, deploy, maintain, and replace laptops, desktops, monitors, docking stations, printers, and related accessories. Perform device imaging, deployment, refresh, data migration, validation, and retirement activities in accordance with established procedures. Manage IT assets through receiving, inventory tracking, record updates, audits, lifecycle activities, and secure disposition coordination. Support conference-room and collaboration technologies, including Microsoft Teams Rooms, Zoom Rooms, Crestron systems, displays, cameras, microphones, and related AV equipment. Provide technical support for executive meetings, town halls, training sessions, and live events; remain available to resolve issues during critical sessions. Conduct proactive meeting-room checks and address issues affecting room readiness and user experience. Assist with technology moves, adds, and changes, including workstation setups and office relocations. Support employee onboarding and offboarding activities, including equipment preparation, deployment, collection, and account-related coordination. Create, update, route, and close incidents and service requests in ServiceNow with accurate troubleshooting notes and resolution details. Document recurring issues, solutions, support procedures, and equipment maintenance activities. Collaborate with senior technicians and network, infrastructure, security, application, and vendor support teams to resolve complex issues. Follow company security, safety, data-protection, and IT service-management requirements. Participate in site projects, after-hours support, and travel to other client locations when required. Required Qualifications: Bachelor's degree in a related field, or an equivalent combination of industry experience, technical certifications, and relevant coursework. 3+ years of experience in desktop support, site support, end-user computing, or field services. Strong knowledge of Windows 10 and Windows 11 operating systems, including installation, configuration, and troubleshooting. Ability to independently use logical troubleshooting methods to identify root cause and resolve technical issues. Demonstrated customer service skills and a genuine commitment to helping users solve problems. Experience using ServiceNow or a comparable IT service-management and ticketing platform. Working knowledge of TCP/IP, DHCP, DNS, VPN, and LAN/WAN concepts. Experience with network cabling, labeling, patching, and cable-management best practices. Hands-on experience imaging, deploying, refreshing, and supporting laptop and desktop computers. Working knowledge of macOS and iOS support. Strong verbal and written communication skills, including the ability to explain technical issues to non-technical users. Ability to organize work, prioritize incidents by impact and urgency, and manage multiple requests in a fast-paced environment. Knowledge of Windows 10/11 administration, macOS and iOS support, PC imaging, deployment, refresh, hardware diagnostics, and mobile-device/peripheral support. Proficiency with Microsoft 365 applications (Outlook, Teams, OneDrive), Active Directory and Microsoft Entra ID fundamentals, and multi-factor authentication support. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, LAN/WAN, wired/wireless, basic switch-port connectivity troubleshooting, and cabling awareness. Experience with AV & Collaboration systems including Microsoft Teams Rooms, Zoom Rooms, Crestron or comparable room-control technology, displays, projectors, and live-event support. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Company Logo Overview The IT Service Operations Specialist supports reliable, standardized, and cost-effective service operations across IT assets, end-user technology services, vendors, and operational support processes. The role helps coordinate service requests, incidents, lifecycle activities, procurement actions, inventory updates, vendor engagement, and operational reporting to ensure work is completed accurately and within agreed service expectations. This position partners with end users, local management, Service Delivery, Procurement, Finance, vendors, and technology teams to improve operational consistency, service quality, and the end-user experience. Responsibilities Coordinate daily IT service operations, including service requests, incidents, tasks, approvals, lifecycle activities, queue management, status communication, documentation, and operational escalations. Support assigned IT services and assets from request through deployment, assignment, recovery, reuse, retirement, disposal, or service transition. Maintain accurate records for assets, services, ownership, inventory, procurement actions, vendor activity, costs, contracts, lifecycle status, and operational reporting. Process and coordinate technology requests, hardware or accessory needs, service changes, orders, shipments, returns, recoveries, inventory updates, and related support activities. Partner with Service Delivery, Service Desk, Procurement, Finance, local offices, vendors, carriers, and technology teams to resolve issues and improve service consistency. Support vendor, carrier, contract, invoice, spend, billing, and service performance activities in partnership with Procurement and IT leadership. Develop and maintain process documentation, knowledge articles, ownership controls, work instructions, request channels, governance standards, and service transition materials. Monitor operational demand, service performance, asset accuracy, inventory levels, risks, costs, recurring issues, and improvement opportunities. Identify and recommend process, workflow, tooling, automation, cost optimization, inventory, and knowledge improvements. Ensure operational work aligns with IT policies, approved standards, documented procedures, audit requirements, and agreed service expectations. Qualifications 5+ years of experience in IT service operations, service desk, technical support, mobility, procurement, asset management, or related IT operations environment. Working knowledge of mobility services, carrier operations, desktop hardware, operating systems, software applications, printer services, and procurement processes. Experience with ServiceNow or a comparable ITSM platform, including request, incident, task, asset, and reporting activities. Experience coordinating vendors, carriers, contracts, inventories, service transitions, or consolidation initiatives. Familiarity with ITIL practices; CompTIA A+ or related service and technical foundations are preferred. Clear written and verbal communication skills, including the ability to explain technical or operational concepts in an end-user-friendly manner. Strong planning and organizational skills with the ability to manage competing priorities in a fast-paced, geographically dispersed environment. Additional Information Salary Range: $73,500-84,000 per year Actual salary will be based on a variety of factors including relevant internal and external experience, knowledge, skills, scope of job, geographical location or other factors permitted by law Benefits: 401(k) + matching Health, Dental, Vision insurance Life insurance Paid time off (PTO) Holiday Pay Keller is an Equal Opportunity Employer. We encourage qualified women, minorities, veterans, individuals with disabilities, and others to apply. Equal Employment Opportunity

Role- Project Delivery Lead - Network Project Delivery Location- Plano, TX- Onsite Duration- Long Term Position Summary: We are seeking an experienced and customer-focused Project Delivery Lead to oversee the end-to-end delivery of network project across LAN, WAN, Operational Technology (OT), network security, and wireless environments. Reporting to the Service Delivery Manager, this individual will lead a team of approximately 20 professionals, serve as a key customer liaison, and ensure successful project execution with accountability for Quality, Cost, and Delivery (QCS). The role will also drive continuous improvement (Kaizen), support team development, and oversee the performance of delivery partners and subcontractors. Essential Functions: Description / Essential Functions: Project Delivery Leadership Lead end-to-end delivery of LAN, WAN, OT (Operational Technology) networks, network security, and wireless projects, including planning, design coordination, build, migration, testing, cutover, and handover to operations. Define project scope, schedule, budget, resource plan, and risk register; track progress and report status to the Service Delivery Manager and stakeholders. Assign and coordinate work across the delivery team, and identify issues and risks early, drive mitigation, and escalate when needed. QCD Management Act as the bridge between the customer and delivery engineers, translating customer requirements into executable work. Manage Quality, Cost, and Delivery (QCD) for every project, including change control, budget tracking, and quality reviews. When work is outsourced, select and manage partner companies, define deliverables and acceptance criteria, and control partner QCD. Customer Communication Serve as the customer's single point of contact together with the Service Delivery Manager, receiving and clarifying customer requests and direction. Run kickoff, status, and steering meetings; prepare regular reports; manage expectations and build long-term trust as a manager-level counterpart. Clearly and honestly communicate progress, risks, changes, and outcomes to both technical and business audiences. Continuous Improvement and People Development Drive Kaizen activities in delivery processes, templates, tools, and quality standards based on our principles. Run lessons-learned reviews, create and maintain project documentation, and standardize best practices across projects. Contribute to building the future service offering by standardizing delivery processes and deliverables. Coach and develop team members, support their career growth, and contribute to team engagement and retention. Minimum qualification: Required Education & Experience: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience. 5+ years of experience in IT infrastructure, network engineering, or IT service delivery, including 3+ years in network project delivery. Broad knowledge and experience across networking , including routing and switching, WAN technologies (MPLS, SD-WAN, VPN), LAN, wireless (Wi-Fi), and network security (firewalls, NAC, segmentation). Project management knowledge and experience, including scope, schedule, cost, risk, and change management. Proven experience in project delivery, from requirements through implementation, transition, and handover to operations. Experience in a manager-level customer-facing role, managing expectations and reporting to customer stakeholders. Experience leading project teams and managing vendors or partner companies. Strong communication, teamwork, and documentation skills. Business-level proficiency in written and spoken English. Flexibility and openness to adapt to our culture and ways of working, and interest in Japan or our group. Ability and willingness to travel as required. Preferred Qualifications: Experience with OT/industrial networks in manufacturing environments, such as plant networks, IT/OT segmentation, and industrial protocols. Knowledge of Lean, Kaizen methods. Certifications such as PMP, CCNA/CCNP, or ITIL Foundation. Experience in the automotive or manufacturing industry, or with Japanese companies. Familiarity with delivery and reporting tools such as ServiceNow, Jira, Microsoft Project, or Power BI. Position Type/Expected Hours of Work: Onsite work environment Contract to Hire position

Role: Sr Vulnerability Management Engineer Location: Plano, TX Duration: Long-term Summary We are seeking a Senior Vulnerability Management Engineer to support and mature an enterprise Vulnerability Management program. This hands-on role owns vulnerabilities across the full lifecycle-from identification and technical triage through prioritization, remediation coordination, validation, and closure. The ideal candidate combines strong vulnerability platform expertise with the ability to translate technical findings into clear, risk-based actions for infrastructure, application, cloud, security, and business stakeholders. Key Responsibilities Own vulnerability findings from identification and triage through remediation, validation, and closure. Analyze scanner results and contextual risk data, including CVE, CVSS, CISA KEV, EPSS, vendor advisories, threat intelligence, exploitability, exposure, and business impact. Investigate findings to determine applicability, affected technology, root cause, severity, ownership, and organizational risk. Identify false positives, duplicate findings, accepted risks, compensating controls, and exceptions requiring additional validation or documentation. Identify responsible infrastructure, application, cloud, system, or business owners and communicate remediation requirements clearly. Track findings against remediation timelines and SLAs; follow up, escalate overdue or high-risk vulnerabilities, and support emergency response to critical or actively exploited threats. Provide remediation teams with technical context, vendor guidance, mitigation options, and practical recommendations. Validate remediation through rescanning, targeted testing, manual review, or supporting evidence and ensure accurate disposition in the vulnerability platform. Operate and optimize enterprise vulnerability management platforms such as Qualys VMDR, Tenable, Rapid7, or equivalent technologies. Maintain searches, dashboards, asset groups, tags, reports, authentication, agents, scan coverage, and data quality. Develop risk-based metrics and reporting on vulnerability trends, aging, recurrence, remediation performance, and systemic weaknesses. Partner with Asset Management, Infrastructure, Cloud, Application Security, Security Operations, Threat Intelligence, Governance, and business teams to improve coverage, ownership, and remediation outcomes. Maintain procedures, playbooks, and program documentation; identify opportunities to automate repeatable workflows and improve program maturity. Provide technical guidance and mentorship to junior team members. Requirements Bachelor's degree in information technology, Cybersecurity, Computer Science, Business, or a related field (or equivalent experience). 4-8 years of hands-on experience in vulnerability management, security engineering, infrastructure security, or a closely related cybersecurity discipline. Demonstrated ownership of the complete vulnerability lifecycle: identification, triage, risk evaluation, ownership determination, stakeholder outreach, remediation tracking, escalation, validation, and closure. Strong hands-on experience with Qualys VMDR, Tenable, Rapid7, or an equivalent enterprise vulnerability management platform. Strong knowledge of CVE, CVSS, CPE, exploitability, severity, compensating controls, remediation, mitigation, false positives, risk acceptance, and vulnerability prioritization. Ability to independently interpret scanner results, investigate findings, assess practical risk, and determine appropriate remediation actions. Experience managing high volumes of vulnerability data in a large or complex enterprise environment. Experience identifying system or application owners and driving remediation across multiple technical teams. Experience validating remediation through rescanning, technical testing, manual review, or evidence assessment. Strong working knowledge of Windows, Linux, networking, servers, databases, middleware, virtualization, and cloud environments. Understanding of remediation methods including patching, configuration changes, software upgrades, compensating controls, and service removal. Strong analytical, troubleshooting, documentation, stakeholder communication, prioritization, and organizational skills. Ability to work independently while managing multiple remediation efforts and collaborating across technical and business teams. Preferred Qualifications Advanced Qualys VMDR experience, including vulnerability detection, asset inventory, tagging, dashboards, reporting, authentication, and agent-based assessments. Experience with attack surface management or external exposure management technologies. Experience supporting AWS, Microsoft Azure, or Google Cloud Platform environments. Experience integrating vulnerability platforms with ticketing, SIEM, SOAR, CMDB, asset management, or reporting solutions. Experience with Jira, ServiceNow, Splunk, Microsoft Sentinel, Power BI, or similar enterprise platforms. Familiarity with CISA KEV, EPSS, vendor threat intelligence, and exploit intelligence sources. Scripting or automation experience using Python, PowerShell, APIs, or similar technologies. Experience with remediation SLAs, risk exceptions, governance processes, security frameworks, or regulatory requirements. Relevant certifications such as Security+, CISSP, GIAC, Qualys certifications, or equivalent industry credentials.

Pay Range: $55.00hr - $60.00hr Job Overview: We are seeking an experienced Senior Project Manager to lead and deliver complex technology projects that align with both IT tactical and strategic requirements. The role leads cross-functional technical teams and manages vendor relationships to ensure successful execution, applying advanced project management methodologies to manage risk, track performance, and ensure delivery quality. The candidate will mentor technical team members regarding project management frameworks and project delivery. This position is best suited to a project manager experienced with both application development and infrastructure projects who can operate effectively in ambiguous environments, establish governance, challenge incomplete requirements, and guide projects from initial request through operational handover. The candidate will translate business and technical requirements into executable infrastructure strategies, coordinate engineering and operational teams, and maintain control of scope, schedule, budget, risk, quality, and stakeholder expectations while applying strong technical knowledge of data center, network, security, compute, storage, virtualization, and disaster-recovery environments. Requirements: Active PMP and ITIL certifications with 7+ years of relevant project management experience, managing technical and cross-functional business projects and teams in a variety of computing environments (such as SaaS and cloud). 5+ years of experience converting high-level business needs and requirements into system requirements. Advanced knowledge of project management methodologies (Waterfall, Agile, SAFe, SDLC, ITIL) and their application in enterprise IT environments. Significant experience in delivering complex IT projects involving infrastructure, application and product development, cybersecurity, or regulatory compliance. Proven ability to develop and execute project roadmaps, schedules, and resource plans aligned with technical and business goals. Experience meeting compliance with regulatory requirements, security policies, and governance standards (FedRAMP, NIST, SOC, etc.). Experience with active-active data center architectures and large-scale application migrations, including leading infrastructure assessments to evaluate current-state architecture, operational maturity, service resilience, capacity, technical debt, and business-continuity risks. Experience leading data center consolidation, migration, modernization, or major infrastructure deployment initiatives. Ability to coordinate the development and review of high-level data center infrastructure architectures and design requirements. Familiarity with IT service management, business continuity, disaster recovery, ERP, and infrastructure lifecycle management. Proven ability to lead technical teams, manage vendor relationships, and ensure alignment with business and technical requirements, including coordinating architects, engineers, facilities teams, operations personnel, application owners, vendors, and executive stakeholders. Advanced skills in project analytics, reporting, and performance tracking using tools such as Jira, Power BI, and ServiceNow. Expert knowledge of IT systems, architecture, and compliance frameworks, with the ability to communicate risks and strategies to leadership. Experience with managing stakeholder engagement and change initiatives across technical and business domains. Bachelor's degree in Information Technology, Computer Science, Business Administration, Project Management, or a related field, or an equivalent combination of education, training, and experience. Ability to clearly communicate complex technical issues to executive, business, operational, and non-technical stakeholders. Experience working with colocation providers, engineering consultants, general contractors, cloud providers, and managed-service organizations. Ability to establish and maintain program governance, reporting, escalation, decision-making, and change-control processes. Ability to track schedule, budget, scope, quality, resource capacity, benefits realization, and operational-readiness indicators, maintaining integrated RAID logs covering risks, assumptions, issues, dependencies, and decisions. Ability to prepare executive-level reports, decision papers, program dashboards, and recommendations. Ability to escalate unresolved risks, scope conflicts, budget pressures, resource constraints, and delivery concerns in a timely manner. Ability to facilitate steering committees, design reviews, readiness reviews, risk workshops, and executive decision meetings. Ability to lead multidisciplinary teams without relying solely on direct reporting authority. Ability to mentor project managers, technical leads, analysts, and other program team members. Ability to establish operational rigor by defining and driving program management best practices, including OKRs and execution roadmaps, to ensure engineering delivery aligns with long-term product strategy. Experience designing and implementing IAM integrations, provisioning workflows, and access controls. Preferred Qualifications: Master's degree in Information Technology, Business Administration, or a related field, or an equivalent combination of training, education, and experience. Professional certifications (e.g., CAPM, CSM, PMI-ACP, PgMP, SAFe Practitioner, or AWS/Azure cloud certifications). Experience with full lifecycle implementation and upgrades for financial systems like ERP, billing, and general ledger platforms. Strong knowledge of data center architecture, enterprise network infrastructure, cybersecurity, compute, storage, virtualization, and disaster-recovery concepts. Ability to evaluate program alternatives and clearly communicate cost, schedule, risk, operational, and technical tradeoffs to leadership. Ability to maintain accountability for overall program performance while coordinating multiple projects, vendors, and technical disciplines. Ability to ensure that compute, storage, virtualization, network, cybersecurity, facilities, cloud, and application requirements are incorporated into the overall solution. Ability to facilitate technical alignment among data center architects, facilities engineers, network and security teams, platform teams, application owners, operations, and external consultants. Ability to support active-active, primary-secondary, disaster-recovery, high-performance computing, and critical production infrastructure strategies. Ability to review design assumptions for availability, scalability, maintainability, redundancy, recoverability, capacity, and operational readiness. Ability to identify infrastructure dependencies and integration requirements across network, security, compute, storage, application, and facility environments. Ability to support the development of migration architectures, sequencing plans, coexistence strategies, rollback plans, and cutover requirements. Ability to develop and govern migration frameworks for critical applications, infrastructure platforms, and data center services. Ability to coordinate application Client, dependency mapping, migration-wave planning, readiness reviews, cutover execution, rollback planning, and post-migration validation. Ability to ensure infrastructure, network, security, operations, facilities, and application teams are aligned before migration or production activation. Ability to establish formal entry and exit criteria for design, build, testing, commissioning, migration, and operational handover phases. Ability to provide program-level oversight for enterprise data center network and security architecture. Ability to coordinate LAN, WAN, SD-WAN, software-defined networking, routing, firewall, remote-access, and unified-communications workstreams. Ability to ensure cybersecurity, governance, risk, and compliance requirements are incorporated into program planning and design decisions. Ability to guide technical teams in evaluating infrastructure standards, technology lifecycles, automation opportunities, and future-state roadmaps. Candidate Expectations: Achievement of program milestones within approved scope, schedule, and budget. Quality and completeness of infrastructure requirements and delivery plans. Timely identification and mitigation of program risks and dependencies. Accuracy and transparency of executive reporting. Successful completion of either infrastructure or application production cutovers. Reduction of unplanned scope changes and unresolved design gaps. Stakeholder confidence and effectiveness of cross-functional coordination. Vendor performance and contractual compliance. Operational readiness and successful transition to support teams. Delivery of measurable improvements in infrastructure resilience, scalability, capacity, security, cost, or service performance. Tools and Platforms: Jira/Azure DevOps, Confluence/SharePoint, Visio/Lucid, SQL tools, Postman, Control-M basics, and Azure or AWS cloud endpoints. Certifications: PMP, ITIL, Certified ScrumMaster, PMI-ACP, CISM, or technical certifications in AWS, Azure, or DevOps. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend . click apply for full job details

Job Title: Operations (Tech) Level 4 - IT / Infrastructure Project Manager Location:New York, NY Duration: Contract - 12 months Pay Rate: $70 - $74.27/hr (W2) About TSR TSR is a trusted staffing and workforce solutions partner with more than 50 years of experience delivery highly qualified talent to support clients' most critical business and technology initiatives. Through a disciplined approach to sourcing, candidate vetting, and delivery, TSR helps organizations scale teams quickly while maintaining quality and reliability. TSR operates with a global delivery model, leveraging specialized teams to support enterprise clients across North America and beyond. In June 2024, TSR was acquired by Justin Christian, founder and CEO of BCforward, a global provider of professional services and workforce solutions. This partnership expands TSR's ability to deliver broader capabilities, global delivery resources, and enhanced opportunities for both clients and consultants. Job Description We are seeking an Infrastructure Project Manager to join our dynamic team. The ideal candidate will have strong experience in network infrastructure, branch office builds, and data center projects and a proven ability to deliver end-to-end technology implementations that enhance employee and client experiences. Responsibilities: Lead planning, coordination, and installation of technology infrastructure for Wealth Management branch offices across NY and the US. Coordinate and oversee deployment of voice and data hardware, switches, routers, and structured cabling. Gather technology requirements and partner with engineering and operations to define high-level designs. Plan and manage network builds, expansions, renovations, and closures for branch offices. Develop, track, and coordinate project schedules and milestones across multiple parallel initiatives. Procure hardware, manage vendor delivery timelines, and oversee staging and installation activities. Create and manage Technology Change Management tickets and ensure compliance. Provide weekly status reports to internal and external stakeholders. Schedule UAT testers and secure BAU signoffs to transition to operations. Required Skills & Qualifications: 10-12 years of technology project management experience in infrastructure and network deployments. Hands-on oversight of branch office builds and core network infrastructure, including switches and routers. Experience with Cisco hardware and vendor coordination for installation and support. Proven experience with network installations, integrations, data center builds, and corporate real estate projects such as floor buildouts and relocations. Knowledge of cabling standards, cable management, and corporate services coordination. Proficient in Microsoft Word, PowerPoint, SharePoint, Visio, and Project with strong Excel and ServiceNow skills. Ability to work on-site 3 days per week and support non-standard hours, including Friday evenings and Saturdays. Preferred Skills: CCNA and/or CCNP. Experience with WAN and LAN design and delivery. Bachelor's degree. Background in financial services or with a technology hardware vendor. Experience in data center builds, consolidations, and decommissions. Technical delivery and implementation management experience with Agile or Kanban practices. Why TSR? At TSR, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment TSR is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.

Pay Range: $51.00hr - $56.00hr Job Overview: Our client is seeking a highly motivated Java & Golang Production Support Engineer to provide L2/L3 support for business-critical applications. The candidate will be responsible for monitoring, troubleshooting, incident management, root cause analysis, and ensuring high availability of applications running in cloud and containerized environments. The ideal candidate should have strong experience in Java and/or Golang applications, production support processes, cloud technologies, and DevOps practices. Mandatory Areas: Java Production support (L2/L3) 6-8 years. Must Have Skills: Java. Golang. Python. Database (Oracle, MySQL, MongoDB, Redis, PostgreSQL). Monitoring skills - Datadog and Client . Key Responsibilities: Provide L2/L3 production support for Java and Golang-based applications. Monitor application health, performance, and availability. Investigate and resolve production incidents within SLA timelines. Perform root cause analysis (RCA) and implement preventive measures. Troubleshoot application, middleware, database, and infrastructure issues. Analyze logs and metrics using monitoring tools. Support production releases, deployments, and change management activities. Coordinate with Development, QA, Infrastructure, SRE, and Business teams during incidents. Participate in on-call support and major incident management. Automate repetitive support activities using scripting and tools. Ensure compliance with operational and security standards. Ability to drive production defect resolution and cross-team action plans to closure. Production leadership and end-to-end operational ownership. Required Technical Skills: Programming: Strong experience in Java (Spring Boot, Microservices), good experience in Golang, and REST API development and troubleshooting. Cloud & Containers: AWS (EC2, ECS/EKS, S3, CloudWatch, IAM). Monitoring & Logging: Datadog, Client . Database: Oracle, PostgreSQL, MySQL, MongoDB. DevOps & CI/CD: Git, Bitbucket, Maven, ArgoCD, Tekton, Helm. Messaging: Kafka. Scripting: Shell/Bash, Python (preferred). Production Support Skills: Incident Management. Problem Management. Change Management. Release Support. Root Cause Analysis (RCA). ServiceNow/Jira Ticket Handling. SLA & KPI Monitoring. Major Incident Coordination. Preferred Qualifications: Experience supporting microservices architecture. Experience with AWS cloud-native applications. Knowledge of SRE concepts and observability. Experience working in healthcare, insurance, or enterprise environments. Soft Skills: Strong analytical and troubleshooting skills. Strong verbal and written communication skills. Ability to work in a fast-paced production environment. Ability to communicate effectively with stakeholders and coordinate with multiple teams. Strong ownership and problem-solving mindset. Nice to Have: HashiCorp Vault. Istio Service Mesh. Terraform. Ansible. Kubernetes administration. AI/Automation for operational support. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.