1261 jobs found

About This Opportunity Ericsson is seeking a Data Center Services Technician to support the installation, operation, and maintenance of infrastructure within hyperscale and enterprise data center environments. This role is ideal for technicians with experience in data center operations, telecommunications, structured cabling, or IT infrastructure who are ready to work independently on standard deployment and operational tasks. As a Data Center Technician, you will execute rack-and-stack activities, structured cabling installations, equipment provisioning, testing, and operational support while ensuring work is performed safely, accurately, and in accordance with Ericsson and customer standards. What You Will Do Independently install and deploy servers, network devices, storage equipment, and related infrastructure according to engineering designs and installation documentation. Install, route, terminate, and dress copper and fiber cabling while ensuring proper labeling, cable management, and adherence to quality standards. Install rack power distribution units (PDUs), connect equipment to assigned power sources, and verify proper power and management connectivity. Perform equipment provisioning, hardware component installation, and out-of-band (OOB) management connections. Execute basic testing and validation activities, including continuity testing, fiber verification, and standard equipment turn-up procedures. Perform moves, adds, changes, disconnects (MACD activities), and standard field-replaceable unit (FRU) replacements following approved procedures. Maintain accurate installation records, test results, inventory updates, and as-built documentation. Identify and escalate design concerns, operational issues, and safety risks to senior technicians or site leadership. The Skills You Bring High school diploma, technical certification, vocational training, or equivalent experience required. 2+ years of experience in data center operations, structured cabling, telecommunications, field services, or IT infrastructure support. Working knowledge of data center hardware, racks, servers, networking equipment, power distribution systems, and structured cabling. Understanding of copper and fiber cabling practices, basic optical networking concepts, and installation standards. Ability to interpret engineering drawings, installation documentation, and methods of procedure (MOPs). Experience performing rack-and-stack, cabling, testing, and equipment installation activities with minimal supervision. Strong attention to detail, organizational skills, and commitment to quality and safety. Ability to collaborate effectively with technicians, project teams, vendors, and customers while managing assigned work independently. Physical requirements Comfortable working in a physically active environment where lifting, standing, working at heights, and moving equipment may be required. Ability to work on ladders or elevated work platforms and comply with all applicable safety requirements and certifications. Ability to lift and move equipment up to 50 lbs.

Experience: 4-6 years of hands-on embedded software development, with a substantial portion on RTOS or bare-metal targets. Core Languages: Strong proficiency in C, along with working proficiency in C++. RTOS Knowledge: Solid production experience with an RTOS such as Zephyr, FreeRTOS, ThreadX, or similar, including scheduling, synchronization primitives, and interrupt-driven design. Microcontroller Fluency: Comfort working directly with MCU peripherals, datasheets, reference manuals, linker scripts, and startup code. Linux Exposure: Familiarity with Embedded Linux user-space development, sufficient to integrate and debug across the RTOS and Linux boundary. Connectivity: Familiarity with IP networking protocols and standard interfaces (UART, SPI, I2C, USB, CAN). Tooling: Experience with Python for scripting/automation and familiarity with CI/CD workflows. Debugging: Comfort using oscilloscopes, logic analyzers, JTAG, and GDB to troubleshoot hard-to-find bugs.

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Computer Support Specialist Journeyman. Job Summary NuAxis Innovations is seeking a talented and motivated Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools. Fulfill requests within SLAs, provide timely customer status updates, and proactively escalate issues that cannot be resolved within established timeframes. Support user accounts, password resets, VPN, Microsoft 365, Windows workstations, Mac devices, mobile devices, printers, network drives, remote support tools, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, and approved business applications. Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery. Create, update, and retire help desk and computer support documentation as needed. Education Required: High school diploma or equivalent. HDI Analyst Certification (e.g., CSA, SCA, DST, or equivalent) required within 10 business days of hire. CompTIA A+ Certification - required within 90 days of hire Preferred: Bachelor's Degree preferred. Microsoft Certification (e.g., MTA, MCSA, MCSE, MCSM, Azure, Entra ID, Intune, or equivalent) preferred. Apple Support Certification preferred; Hands-on Mac device support experience preferred. Knowledge Requirements Incident, problem, change, and ticket lifecycle management, including intake, categorization, prioritization, documentation, resolution, escalation, and closure. Daily operational coordination, queue awareness, task follow-through, and customer service in a high-volume enterprise support environment. Critical thinking, active listening, written and verbal communication, and process improvement practices such as ITIL Foundations, CMMI, or related frameworks. Enterprise ticketing or ITSM tools; Remedy Service Management experience preferred. Active Directory, account permissions, VPN, Microsoft 365, Windows 11, macOS support, web browsers, printers, network drives, standard workstation software, knowledge articles, SOPs, and documented troubleshooting workflows. Installation, configuration, troubleshooting, and maintenance of Windows OS, macOS, Mac devices, mobile devices, desktop software, remote desktop tools, antivirus, backup and recovery, and desktop performance optimization. Working knowledge of Microsoft Entra ID, Microsoft Azure, and Microsoft Intune, including device management, user access, and endpoint support concepts. Experience Required: Two (2) or more years of experience in an enterprise call center, help desk, service desk, computer support, technical support, or related end-user support environment configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment. Preferred: Remote and deskside enterprise operations, alerts, escalations, endpoint technologies, business applications, user communication, recurring issue identification, SLA performance, accurate ticket documentation, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, endpoint management support, macOS, Mac devices, and mobile devices. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

About This Opportunity Ericsson is seeking a Data Center Services Technician to support the installation, operation, and maintenance of infrastructure within hyperscale and enterprise data center environments. This role is ideal for technicians with experience in data center operations, telecommunications, structured cabling, or IT infrastructure who are ready to work independently on standard deployment and operational tasks. As a Data Center Technician, you will execute rack-and-stack activities, structured cabling installations, equipment provisioning, testing, and operational support while ensuring work is performed safely, accurately, and in accordance with Ericsson and customer standards. Travel up to 100% may be required. What You Will Do Independently install and deploy servers, network devices, storage equipment, and related infrastructure according to engineering designs and installation documentation. Install, route, terminate, and dress copper and fiber cabling while ensuring proper labeling, cable management, and adherence to quality standards. Install rack power distribution units (PDUs), connect equipment to assigned power sources, and verify proper power and management connectivity. Perform equipment provisioning, hardware component installation, and out-of-band (OOB) management connections. Execute basic testing and validation activities, including continuity testing, fiber verification, and standard equipment turn-up procedures. Perform moves, adds, changes, disconnects (MACD activities), and standard field-replaceable unit (FRU) replacements following approved procedures. Maintain accurate installation records, test results, inventory updates, and as-built documentation. Identify and escalate design concerns, operational issues, and safety risks to senior technicians or site leadership. The Skills You Bring High school diploma, technical certification, vocational training, or equivalent experience required. 1+ years of experience in data center operations, structured cabling, telecommunications, field services, or IT infrastructure support. Working knowledge of data center hardware, racks, servers, networking equipment, power distribution systems, and structured cabling. Understanding of copper and fiber cabling practices, basic optical networking concepts, and installation standards. Ability to interpret engineering drawings, installation documentation, and methods of procedure (MOPs). Experience performing rack-and-stack, cabling, testing, and equipment installation activities with minimal supervision. Strong attention to detail, organizational skills, and commitment to quality and safety. Ability to collaborate effectively with technicians, project teams, vendors, and customers while managing assigned work independently. Requirements Comfortable working in a physically active environment where lifting, standing, working at heights, and moving equipment may be required. Ability to work on ladders or elevated work platforms and comply with all applicable safety requirements and certifications. Ability to lift and move equipment up to 50 lbs. Valid state ID or driver's license.

Position: Technician Location: San Diego, CA. Duration: 1 Year Pay rate: $30-/hr to 36.50/hr Description: In this role as a lab technician, you will set up and manage a large-scale hardware rack testing environment for various firmware projects. You will be managing a myriad of devices and fixtures which run on these device clusters. You are expected to provide physical in-lab support to enable automated system testing on these racks. You will work with the firmware and software engineering teams in setting up the test hardware configurations. You will also work with test automation team in trouble-shooting test environment issues and in improving lab automations. Minimum Qualifications: 2 years of building and managing lab with devices. Technical support experience or equivalent working knowledge in computer hardware and networking. Experience in managing MacOS and iOS devices. Experience in automating device management using Python, bash and Ansible. Strong in diagnosing and resolving system and user-level issues in MacOS, iOS or Linux. A team-player in nature with good communications and documentations skills. Preferred Qualifications: Work with customers and colleagues to identify and fix issues with hardware setups. Provide problem solving steps to resolve issues easily and effectively. Able to help assemble custom test fixtures. Creative problem solver able to figure out ways to get things done quickly, efficiently, and professionally. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 . To report any concerns, please email us at

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Computer Support Specialist Journeyman. Job Summary NuAxis Innovations is seeking a talented and motivated Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools. Fulfill requests within SLAs, provide timely customer status updates, and proactively escalate issues that cannot be resolved within established timeframes. Support user accounts, password resets, VPN, Microsoft 365, Windows workstations, Mac devices, mobile devices, printers, network drives, remote support tools, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, and approved business applications. Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery. Create, update, and retire help desk and computer support documentation as needed. Education Required: High school diploma or equivalent. HDI Analyst Certification (e.g., CSA, SCA, DST, or equivalent) required within 10 business days of hire. CompTIA A+ Certification - required within 90 days of hire Preferred: Bachelor's Degree preferred. Microsoft Certification (e.g., MTA, MCSA, MCSE, MCSM, Azure, Entra ID, Intune, or equivalent) preferred. Apple Support Certification preferred; Hands-on Mac device support experience preferred. Knowledge Requirements Incident, problem, change, and ticket lifecycle management, including intake, categorization, prioritization, documentation, resolution, escalation, and closure. Daily operational coordination, queue awareness, task follow-through, and customer service in a high-volume enterprise support environment. Critical thinking, active listening, written and verbal communication, and process improvement practices such as ITIL Foundations, CMMI, or related frameworks. Enterprise ticketing or ITSM tools; Remedy Service Management experience preferred. Active Directory, account permissions, VPN, Microsoft 365, Windows 11, macOS support, web browsers, printers, network drives, standard workstation software, knowledge articles, SOPs, and documented troubleshooting workflows. Installation, configuration, troubleshooting, and maintenance of Windows OS, macOS, Mac devices, mobile devices, desktop software, remote desktop tools, antivirus, backup and recovery, and desktop performance optimization. Working knowledge of Microsoft Entra ID, Microsoft Azure, and Microsoft Intune, including device management, user access, and endpoint support concepts. Experience Required: Two (2) or more years of experience in an enterprise call center, help desk, service desk, computer support, technical support, or related end-user support environment configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment. Preferred: Remote and deskside enterprise operations, alerts, escalations, endpoint technologies, business applications, user communication, recurring issue identification, SLA performance, accurate ticket documentation, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, endpoint management support, macOS, Mac devices, and mobile devices. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Pay Range: $55.00hr - $60.00hr Job Overview: Senior-level Security Architect with approximately 8+ years of experience, ideally having progressed from an engineering background into architecture. Proven experience working closely with Application, Infrastructure, and Solution Architects. Demonstrates strong communication skills with the ability to engage technical and non-technical stakeholders, as well as regulatory and compliance-focused audiences. Critical Technical Experience: Application Security. API Security. Identity & Access Management (IAM). Network Security. Hybrid Cloud Environments. Security Architecture within large-scale modernization or transformation programs. AWS and Azure cloud security expertise. Experience supporting migrations from on-premises environments to cloud platforms. Preferred Industry Backgrounds: Lottery/Gaming (highly preferred). Casino/Gaming. Retail. Financial Services. Large, highly regulated enterprises. Key Responsibilities: Participate in architecture and design reviews. Conduct threat modeling and risk assessments. Identify security risks early in project lifecycles. Support modernization initiatives within retail technology. Provide practical security guidance to project teams. Collaborate across architecture and leadership groups. Success Factors: Integrate early into projects. Provide sound architectural and risk-based recommendations. Reduce late-stage security surprises. Become a trusted partner to retail technology teams. Balance security requirements with business objectives. Work Arrangement: Limited travel may occasionally be required for workshops or architecture team meetings. Additional Guidance: Security certifications are a plus but are not required. Formal architecture frameworks are not a major focus; practical application and problem-solving are more important. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Computer Support Specialist Journeyman. Job Summary NuAxis Innovations is seeking a talented and motivated Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools. Fulfill requests within SLAs, provide timely customer status updates, and proactively escalate issues that cannot be resolved within established timeframes. Support user accounts, password resets, VPN, Microsoft 365, Windows workstations, Mac devices, mobile devices, printers, network drives, remote support tools, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, and approved business applications. Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery. Create, update, and retire help desk and computer support documentation as needed. Education Required: High school diploma or equivalent. HDI Analyst Certification (e.g., CSA, SCA, DST, or equivalent) required within 10 business days of hire. CompTIA A+ Certification - required within 90 days of hire Preferred: Bachelor's Degree preferred. Microsoft Certification (e.g., MTA, MCSA, MCSE, MCSM, Azure, Entra ID, Intune, or equivalent) preferred. Apple Support Certification preferred; Hands-on Mac device support experience preferred. Knowledge Requirements Incident, problem, change, and ticket lifecycle management, including intake, categorization, prioritization, documentation, resolution, escalation, and closure. Daily operational coordination, queue awareness, task follow-through, and customer service in a high-volume enterprise support environment. Critical thinking, active listening, written and verbal communication, and process improvement practices such as ITIL Foundations, CMMI, or related frameworks. Enterprise ticketing or ITSM tools; Remedy Service Management experience preferred. Active Directory, account permissions, VPN, Microsoft 365, Windows 11, macOS support, web browsers, printers, network drives, standard workstation software, knowledge articles, SOPs, and documented troubleshooting workflows. Installation, configuration, troubleshooting, and maintenance of Windows OS, macOS, Mac devices, mobile devices, desktop software, remote desktop tools, antivirus, backup and recovery, and desktop performance optimization. Working knowledge of Microsoft Entra ID, Microsoft Azure, and Microsoft Intune, including device management, user access, and endpoint support concepts. Experience Required: Two (2) or more years of experience in an enterprise call center, help desk, service desk, computer support, technical support, or related end-user support environment configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment. Preferred: Remote and deskside enterprise operations, alerts, escalations, endpoint technologies, business applications, user communication, recurring issue identification, SLA performance, accurate ticket documentation, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, endpoint management support, macOS, Mac devices, and mobile devices. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Computer Support Specialist Journeyman. Job Summary NuAxis Innovations is seeking a talented and motivated Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools. Fulfill requests within SLAs, provide timely customer status updates, and proactively escalate issues that cannot be resolved within established timeframes. Support user accounts, password resets, VPN, Microsoft 365, Windows workstations, Mac devices, mobile devices, printers, network drives, remote support tools, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, and approved business applications. Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery. Create, update, and retire help desk and computer support documentation as needed. Education Required: High school diploma or equivalent. HDI Analyst Certification (e.g., CSA, SCA, DST, or equivalent) required within 10 business days of hire. CompTIA A+ Certification - required within 90 days of hire Preferred: Bachelor's Degree preferred. Microsoft Certification (e.g., MTA, MCSA, MCSE, MCSM, Azure, Entra ID, Intune, or equivalent) preferred. Apple Support Certification preferred; Hands-on Mac device support experience preferred. Knowledge Requirements Incident, problem, change, and ticket lifecycle management, including intake, categorization, prioritization, documentation, resolution, escalation, and closure. Daily operational coordination, queue awareness, task follow-through, and customer service in a high-volume enterprise support environment. Critical thinking, active listening, written and verbal communication, and process improvement practices such as ITIL Foundations, CMMI, or related frameworks. Enterprise ticketing or ITSM tools; Remedy Service Management experience preferred. Active Directory, account permissions, VPN, Microsoft 365, Windows 11, macOS support, web browsers, printers, network drives, standard workstation software, knowledge articles, SOPs, and documented troubleshooting workflows. Installation, configuration, troubleshooting, and maintenance of Windows OS, macOS, Mac devices, mobile devices, desktop software, remote desktop tools, antivirus, backup and recovery, and desktop performance optimization. Working knowledge of Microsoft Entra ID, Microsoft Azure, and Microsoft Intune, including device management, user access, and endpoint support concepts. Experience Required: Two (2) or more years of experience in an enterprise call center, help desk, service desk, computer support, technical support, or related end-user support environment configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment. Preferred: Remote and deskside enterprise operations, alerts, escalations, endpoint technologies, business applications, user communication, recurring issue identification, SLA performance, accurate ticket documentation, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, endpoint management support, macOS, Mac devices, and mobile devices. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

About This Opportunity Ericsson is seeking a Data Center Services Technician to support the installation, operation, and maintenance of infrastructure within hyperscale and enterprise data center environments. This role is ideal for technicians with experience in data center operations, telecommunications, structured cabling, or IT infrastructure who are ready to work independently on standard deployment and operational tasks. As a Data Center Technician, you will execute rack-and-stack activities, structured cabling installations, equipment provisioning, testing, and operational support while ensuring work is performed safely, accurately, and in accordance with Ericsson and customer standards. What You Will Do Independently install and deploy servers, network devices, storage equipment, and related infrastructure according to engineering designs and installation documentation. Install, route, terminate, and dress copper and fiber cabling while ensuring proper labeling, cable management, and adherence to quality standards. Install rack power distribution units (PDUs), connect equipment to assigned power sources, and verify proper power and management connectivity. Perform equipment provisioning, hardware component installation, and out-of-band (OOB) management connections. Execute basic testing and validation activities, including continuity testing, fiber verification, and standard equipment turn-up procedures. Perform moves, adds, changes, disconnects (MACD activities), and standard field-replaceable unit (FRU) replacements following approved procedures. Maintain accurate installation records, test results, inventory updates, and as-built documentation. Identify and escalate design concerns, operational issues, and safety risks to senior technicians or site leadership. The Skills You Bring High school diploma, technical certification, vocational training, or equivalent experience required. 2+ years of experience in data center operations, structured cabling, telecommunications, field services, or IT infrastructure support. Working knowledge of data center hardware, racks, servers, networking equipment, power distribution systems, and structured cabling. Understanding of copper and fiber cabling practices, basic optical networking concepts, and installation standards. Ability to interpret engineering drawings, installation documentation, and methods of procedure (MOPs). Experience performing rack-and-stack, cabling, testing, and equipment installation activities with minimal supervision. Strong attention to detail, organizational skills, and commitment to quality and safety. Ability to collaborate effectively with technicians, project teams, vendors, and customers while managing assigned work independently. Physical requirements Comfortable working in a physically active environment where lifting, standing, working at heights, and moving equipment may be required. Ability to work on ladders or elevated work platforms and comply with all applicable safety requirements and certifications. Ability to lift and move equipment up to 50 lbs.

Who We Are: Our team, the Cloud Services team within the Information Technology Center, is responsible for EntraID (formerly Azure)/M365 cloud services and Active Directory for the Enterprise. The team provides support and implementation services to the entire organization's IT infrastructure. Objectives of this Role: Manage and enhance internal Public Key Infrastructure (PKI), ADFS (Active Directory Federation Services), and Certificate Lifecycle Management (e.g. Keyfactor Command) to maintain secure, reliable access to enterprise resources. Design and implement secure identity and access patterns for Azure and AWS services, including Azure OpenAI, Azure AI Hub/Foundry, Azure Cognitive Services, and AWS Bedrock. Lead the design, configuration, and maintenance of Entra ID (Azure AD) app registrations, service principals, and RBAC models that provide controlled, auditable access to cloud and AI workloads. Collaborate across IT teams (Cloud, Security, Networking, Applications, Help Desk) to resolve complex issues related to AD, Entra ID, ADFS, PKI, certificates, and cloud identity. Drive best practices for identity and access management, Azure and AWS infrastructure governance, and operational scalability across cloud and on-premises environments. Maintain strong change control discipline and keep supporting documentation up to date. Daily and Monthly Responsibilities: Manage and support internal PKI and certificate lifecycle processes, including: Administration of CAs, OCSP/CRL endpoints, and certificate trust chains. Configuration and operation of Keyfactor Command certificate discovery, issuance, renewal, and revocation. Support and maintain identity and federation services, including Active Directory (user and group management, roles, delegation), Entra ID app registrations, service principals, Conditional Access, RBAC, ADFS configuration and integration with internal and external applications. Collaborate with IT teams to resolve helpdesk tickets related to: AD and Entra ID authentication and authorization issues. ADFS sign-on/federation problems and claims troubleshooting. Certificate deployment, trust, and lifecycle problems impacting applications and services. Implement and maintain secure access for Azure and AWS AI platforms, including: App registrations and security group-based access controls for Azure OpenAI, Azure AI Hub/Foundry, and Azure Cognitive Services. IAM roles, policies, and network/security configuration for AWS service. Maintain documentation of identity architectures, PKI designs, AI enablement patterns, and change records for audits and future engineers, and research and propose improvements to identity, PKI, certificate lifecycle, and AI enablement, including automation and governance tooling. Requirements: Requires a Bachelors degree in Information Technology or related degree field with relevant experience. In lieu of a Bachelors degree, 10 years of professional level experience, a high school education or equivalent with related certifications will be considered. Related Microsoft certifications are preferred. 6 years: Hands-on experience managing enterprise identity platforms, including: Active Directory domain services. Entra ID (Azure AD) app registrations, service principals, and Conditional Access. ADFS design, configuration, and support. 3 years: Managing a PKI environment and certificate lifecycle, including: Internal CA infrastructure, OCSP/CRL, and certificate templates. Demonstrated experience designing and securing access for Azure and/or AWS solutions, including at least some of the following: Azure OpenAI, Azure AI Hub/Foundry, Azure Cognitive Services. AWS Bedrock or similar AWS AI/ML services. Strong understanding of identity and access management best practices, including: Role-based access control (RBAC) in Azure and AWS. Least-privilege design, MFA, and Conditional Access. Governance and operational scalability in cloud environments. A valid/clear driver's license is required.

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Computer Support Specialist Journeyman. Job Summary NuAxis Innovations is seeking a talented and motivated Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools. Fulfill requests within SLAs, provide timely customer status updates, and proactively escalate issues that cannot be resolved within established timeframes. Support user accounts, password resets, VPN, Microsoft 365, Windows workstations, Mac devices, mobile devices, printers, network drives, remote support tools, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, and approved business applications. Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery. Create, update, and retire help desk and computer support documentation as needed. Education Required: High school diploma or equivalent. HDI Analyst Certification (e.g., CSA, SCA, DST, or equivalent) required within 10 business days of hire. CompTIA A+ Certification - required within 90 days of hire Preferred: Bachelor's Degree preferred. Microsoft Certification (e.g., MTA, MCSA, MCSE, MCSM, Azure, Entra ID, Intune, or equivalent) preferred. Apple Support Certification preferred; Hands-on Mac device support experience preferred. Knowledge Requirements Incident, problem, change, and ticket lifecycle management, including intake, categorization, prioritization, documentation, resolution, escalation, and closure. Daily operational coordination, queue awareness, task follow-through, and customer service in a high-volume enterprise support environment. Critical thinking, active listening, written and verbal communication, and process improvement practices such as ITIL Foundations, CMMI, or related frameworks. Enterprise ticketing or ITSM tools; Remedy Service Management experience preferred. Active Directory, account permissions, VPN, Microsoft 365, Windows 11, macOS support, web browsers, printers, network drives, standard workstation software, knowledge articles, SOPs, and documented troubleshooting workflows. Installation, configuration, troubleshooting, and maintenance of Windows OS, macOS, Mac devices, mobile devices, desktop software, remote desktop tools, antivirus, backup and recovery, and desktop performance optimization. Working knowledge of Microsoft Entra ID, Microsoft Azure, and Microsoft Intune, including device management, user access, and endpoint support concepts. Experience Required: Two (2) or more years of experience in an enterprise call center, help desk, service desk, computer support, technical support, or related end-user support environment configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment. Preferred: Remote and deskside enterprise operations, alerts, escalations, endpoint technologies, business applications, user communication, recurring issue identification, SLA performance, accurate ticket documentation, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, endpoint management support, macOS, Mac devices, and mobile devices. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Computer Support Specialist Journeyman. Job Summary NuAxis Innovations is seeking a talented and motivated Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools. Fulfill requests within SLAs, provide timely customer status updates, and proactively escalate issues that cannot be resolved within established timeframes. Support user accounts, password resets, VPN, Microsoft 365, Windows workstations, Mac devices, mobile devices, printers, network drives, remote support tools, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, and approved business applications. Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery. Create, update, and retire help desk and computer support documentation as needed. Education Required: High school diploma or equivalent. HDI Analyst Certification (e.g., CSA, SCA, DST, or equivalent) required within 10 business days of hire. CompTIA A+ Certification - required within 90 days of hire Preferred: Bachelor's Degree preferred. Microsoft Certification (e.g., MTA, MCSA, MCSE, MCSM, Azure, Entra ID, Intune, or equivalent) preferred. Apple Support Certification preferred; Hands-on Mac device support experience preferred. Knowledge Requirements Incident, problem, change, and ticket lifecycle management, including intake, categorization, prioritization, documentation, resolution, escalation, and closure. Daily operational coordination, queue awareness, task follow-through, and customer service in a high-volume enterprise support environment. Critical thinking, active listening, written and verbal communication, and process improvement practices such as ITIL Foundations, CMMI, or related frameworks. Enterprise ticketing or ITSM tools; Remedy Service Management experience preferred. Active Directory, account permissions, VPN, Microsoft 365, Windows 11, macOS support, web browsers, printers, network drives, standard workstation software, knowledge articles, SOPs, and documented troubleshooting workflows. Installation, configuration, troubleshooting, and maintenance of Windows OS, macOS, Mac devices, mobile devices, desktop software, remote desktop tools, antivirus, backup and recovery, and desktop performance optimization. Working knowledge of Microsoft Entra ID, Microsoft Azure, and Microsoft Intune, including device management, user access, and endpoint support concepts. Experience Required: Two (2) or more years of experience in an enterprise call center, help desk, service desk, computer support, technical support, or related end-user support environment configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment. Preferred: Remote and deskside enterprise operations, alerts, escalations, endpoint technologies, business applications, user communication, recurring issue identification, SLA performance, accurate ticket documentation, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, endpoint management support, macOS, Mac devices, and mobile devices. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Computer Support Specialist Journeyman. Job Summary NuAxis Innovations is seeking a talented and motivated Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools. Fulfill requests within SLAs, provide timely customer status updates, and proactively escalate issues that cannot be resolved within established timeframes. Support user accounts, password resets, VPN, Microsoft 365, Windows workstations, Mac devices, mobile devices, printers, network drives, remote support tools, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, and approved business applications. Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery. Create, update, and retire help desk and computer support documentation as needed. Education Required: High school diploma or equivalent. HDI Analyst Certification (e.g., CSA, SCA, DST, or equivalent) required within 10 business days of hire. CompTIA A+ Certification - required within 90 days of hire Preferred: Bachelor's Degree preferred. Microsoft Certification (e.g., MTA, MCSA, MCSE, MCSM, Azure, Entra ID, Intune, or equivalent) preferred. Apple Support Certification preferred; Hands-on Mac device support experience preferred. Knowledge Requirements Incident, problem, change, and ticket lifecycle management, including intake, categorization, prioritization, documentation, resolution, escalation, and closure. Daily operational coordination, queue awareness, task follow-through, and customer service in a high-volume enterprise support environment. Critical thinking, active listening, written and verbal communication, and process improvement practices such as ITIL Foundations, CMMI, or related frameworks. Enterprise ticketing or ITSM tools; Remedy Service Management experience preferred. Active Directory, account permissions, VPN, Microsoft 365, Windows 11, macOS support, web browsers, printers, network drives, standard workstation software, knowledge articles, SOPs, and documented troubleshooting workflows. Installation, configuration, troubleshooting, and maintenance of Windows OS, macOS, Mac devices, mobile devices, desktop software, remote desktop tools, antivirus, backup and recovery, and desktop performance optimization. Working knowledge of Microsoft Entra ID, Microsoft Azure, and Microsoft Intune, including device management, user access, and endpoint support concepts. Experience Required: Two (2) or more years of experience in an enterprise call center, help desk, service desk, computer support, technical support, or related end-user support environment configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment. Preferred: Remote and deskside enterprise operations, alerts, escalations, endpoint technologies, business applications, user communication, recurring issue identification, SLA performance, accurate ticket documentation, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, endpoint management support, macOS, Mac devices, and mobile devices. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

About This Opportunity Ericsson is seeking a Data Center Services Technician to support the installation, operation, and maintenance of infrastructure within hyperscale and enterprise data center environments. This role is ideal for technicians with experience in data center operations, telecommunications, structured cabling, or IT infrastructure who are ready to work independently on standard deployment and operational tasks. As a Data Center Technician, you will execute rack-and-stack activities, structured cabling installations, equipment provisioning, testing, and operational support while ensuring work is performed safely, accurately, and in accordance with Ericsson and customer standards. What You Will Do Independently install and deploy servers, network devices, storage equipment, and related infrastructure according to engineering designs and installation documentation. Install, route, terminate, and dress copper and fiber cabling while ensuring proper labeling, cable management, and adherence to quality standards. Install rack power distribution units (PDUs), connect equipment to assigned power sources, and verify proper power and management connectivity. Perform equipment provisioning, hardware component installation, and out-of-band (OOB) management connections. Execute basic testing and validation activities, including continuity testing, fiber verification, and standard equipment turn-up procedures. Perform moves, adds, changes, disconnects (MACD activities), and standard field-replaceable unit (FRU) replacements following approved procedures. Maintain accurate installation records, test results, inventory updates, and as-built documentation. Identify and escalate design concerns, operational issues, and safety risks to senior technicians or site leadership. The Skills You Bring High school diploma, technical certification, vocational training, or equivalent experience required. 2+ years of experience in data center operations, structured cabling, telecommunications, field services, or IT infrastructure support. Working knowledge of data center hardware, racks, servers, networking equipment, power distribution systems, and structured cabling. Understanding of copper and fiber cabling practices, basic optical networking concepts, and installation standards. Ability to interpret engineering drawings, installation documentation, and methods of procedure (MOPs). Experience performing rack-and-stack, cabling, testing, and equipment installation activities with minimal supervision. Strong attention to detail, organizational skills, and commitment to quality and safety. Ability to collaborate effectively with technicians, project teams, vendors, and customers while managing assigned work independently. Physical requirements Comfortable working in a physically active environment where lifting, standing, working at heights, and moving equipment may be required. Ability to work on ladders or elevated work platforms and comply with all applicable safety requirements and certifications. Ability to lift and move equipment up to 50 lbs.

Build More Than Just a Career. Build Your Future. At Vailexa, we're not just hiring - we're building thinkers, creators, and future leaders. We believe in giving people the space to grow, the freedom to think, and the opportunity to create real impact from day one. If you're someone who wants to learn fast, take ownership, and grow beyond limits, you'll feel right at home here. Key Responsibilities Respond to and resolve high-priority network incidents, including P1 incidents requiring immediate engagement and rapid service restoration. Manage and progress P2 and P3 incidents within the operational support queue. Support manufacturing, warehouse, and office locations throughout North America and the broader global enterprise. Perform troubleshooting across OSI Layers 1 through 4 to isolate faults and restore services. Diagnose network outages, slowness, connectivity issues, hardware failures, software defects, and performance degradation. Troubleshoot Layer 2 technologies including VLANs, trunking, MAC address tables, spanning-tree operations, switching loops, and wireless connectivity. Troubleshoot Layer 3 technologies including IP addressing, subnetting, inter-VLAN routing, routing tables, WAN connectivity, and BGP operations. Analyze Layer 4 connectivity issues involving TCP, UDP, firewall policies, application reachability, session establishment, resets, and timeouts. Support SD-WAN operations and troubleshooting activities utilizing Cisco vManage. Investigate site outages and node failures to determine root cause and implement corrective actions. Coordinate with internet service providers and telecommunications carriers to resolve WAN and circuit-related issues. Troubleshoot wireless saturation, RF interference, roaming issues, access point connectivity problems, and endpoint wireless challenges. Identify network changes, hardware failures, software bugs, and external factors contributing to incidents. Use network monitoring, observability, and troubleshooting platforms to identify affected infrastructure and accelerate service restoration. Participate in daily operational review meetings and dashboard reviews to prioritize workload and track incident progress. Work alongside senior engineers to learn enterprise troubleshooting methodologies and operational best practices. Support incident response activities in a zero-trust network environment. Participate in an on-call rotation supporting critical production networks. Day-to-Day Environment Review operational dashboards and incident queues daily. Manage approximately 120 active operational tickets in a fast-paced support environment. Support a network environment experiencing significant annual incident volume. Work with multiple monitoring and observability platforms to locate and resolve issues. Collaborate with engineering teams, local site contacts, network providers, and internal stakeholders. Utilize a broad collection of operational and troubleshooting tools while continuously expanding technical expertise. QualificationsRequired Qualifications CCNP certification. 6+ years of enterprise network engineering, network operations, or incident response experience. Strong hands-on troubleshooting experience in large enterprise environments. Deep understanding of TCP/IP networking fundamentals and the OSI model. Experience troubleshooting Layer 2 and Layer 3 networking issues. Strong knowledge of: Switching and routing VLANs STP (Spanning Tree Protocol) BGP (Border Gateway Protocol) WAN technologies IP subnetting and binary concepts LAN and wireless networking Experience supporting Cisco enterprise networking environments. Experience troubleshooting network hardware failures and software defects. Experience working directly with Cisco TAC and third-party service providers. Ability to interpret logs, interface statistics, routing information, and network telemetry data. Strong understanding of redundant network designs and Layer 2 loop prevention. Knowledge of firewall concepts and network traffic flows. Excellent communication and customer service skills. Ability to work effectively in a high-volume operational environment. Self-starter mindset with strong ownership, curiosity, and willingness to learn. Preferred Qualifications Experience with Cisco SD-WAN and Cisco vManage. Experience supporting manufacturing environments. Experience supporting wireless networks at scale. Experience with DDI technologies (DNS, DHCP, and IP Address Management). Exposure to load balancing technologies. Experience working within zero-trust environments. Tools & Technologies Cisco SD-WAN (vManage) Cisco Catalyst Center Cisco Switching and Routing Platforms Cisco Wireless Technologies ThousandEyes ServiceNow LiveNX Glean Network Monitoring Platforms ISP and Carrier Portals BGP STP VLANs TCP/IP UDP DDI Technologies Work Schedule Hybrid schedule requiring at least 3 days onsite each week in Warren, Michigan. One to two remote workdays per week. Participation in an on-call rotation: Day & Evening (24Hour) on-call assignment approximately once every 10 days. Weekend support approximately once every 10 weeks. Weekend coverage runs from Saturday at 6:00 AM through Monday at 6:00 AM. Work schedules are adjusted during on-call and weekend support periods. What Success Looks Like Begin reviewing and supporting live incidents within the first week. Achieve approximately 60-70% operational readiness within the first month. Demonstrate strong incident ownership and troubleshooting capabilities. Continuously expand technical knowledge through collaboration with senior engineering staff. Develop proficiency across enterprise network operations tools, processes, and technologies. Ready to take the next step? If you're excited about this role and ready to grow with a team that values ambition, ideas, and impact - we'd love to hear from you. Apply now and start building your journey with Vailexa.

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Network Engineer IV for a Full-Time position. Job Summary: The Network Engineer IV provides advanced engineering, design, and operational support for enterprise WAN/LAN environments, firewalls, and secure connectivity across multiple organizational locations. This role is responsible for implementing, maintaining, and securing complex network infrastructures while supporting enterprise deployments, change management, and federal IT environments. Education Bachelor's degree in computer science, Information Technology, or a related field, or equivalent professional experience. Certifications Associate-level network certification from a major vendor (e.g., Cisco Certified Network Associate (CCNA . Higher-level or security-focused certifications preferred. Experience Required 4+ years of professional experience in network engineering and enterprise networking environments. Minimum 3 years of hands-on experience with firewall and network security solutions, including: Next-Generation Firewalls (NGFW) IDS/IPS Content filtering RADIUS / TACACS 802.1X authentication VPN solutions Minimum 3 years of experience designing, implementing, and supporting Cisco-based networking environments. Experience with Cisco, Palo Alto, and/or Fortinet network and security platforms. Federal networking experience preferred. Core Responsibilities Provide advanced network engineering support for WAN, LAN, and secure connectivity across enterprise and geographically distributed locations. Configure, maintain, and troubleshoot: Routers and switches (Cisco IOS and NX-OS) Firewalls and security appliances Wireless controllers and access points Design, implement, and support: Enterprise routing protocols VLANs, QoS policies, priority queuing Network segmentation and security controls Support and maintain: VPNs, MPLS, and remote access solutions Secure connectivity for remote and enterprise users Perform network monitoring, performance tuning, and proactive troubleshooting using tools such as NetFlow and other monitoring solutions. Support infrastructure design, configuration, testing, and validation activities. Participate in and support change management, documentation, and operational procedures. Contribute to project planning, including defining technical goals, timelines, and required resources. Coordinate with other engineers to support enterprise network deployments. Develop and maintain procedures, work instructions, and technical documentation to ensure consistency and knowledge sharing. Professional Skills Strong ability to prioritize and multitask across multiple projects and operational demands. Excellent written, verbal, presentation, and interpersonal communication skills. Proven ability to work independently and collaboratively in a team environment. Demonstrated willingness to learn new technologies and stay current with industry trends and best practices. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Pay Range: $50.00hr - $55.00hr Job Overview: The organization is seeking a System Developer Engineer with expertise in networking, systems software, and virtualization. The role requires in-depth knowledge of Linux internals, performance troubleshooting, and hands-on experience with KVM, QEMU, and virtual networking. Requirements: Experience in networking, systems software, and virtualization. Strong knowledge of Linux internals, system boot, systemd, networking, and performance troubleshooting. Hands-on experience with KVM, QEMU, libvirt, virtual networking, and virtual NICs. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Pay Range: $31.00hr - $36.00hr Job Overview: Our client is seeking an experienced AV/VC Support Lead to own the delivery, reliability, and continuous improvement of Unified Communications (UC) and conference room AV services. In this role, the candidate will lead a team of AV support specialists, set support standards, manage escalations, and partner with IT, facilities, and vendors to deliver seamless meeting experiences across all AV spaces. The successful candidate will act as both a hands-on technical expert and a people leader. Key Responsibilities: Lead, coach, and mentor AV support specialists; assign work, set priorities, and manage schedules and on-call coverage. Serve as the escalation point (Tier 2/3) for complex AV, UC, and conference room issues. Define and maintain support processes, SOPs, runbooks, and knowledge base articles. Track and report on KPIs and SLAs (ticket volume, resolution time, room uptime, user satisfaction) and drive improvements. Own support strategy for Microsoft Teams, Webex, and Cisco video conferencing platforms. Lead troubleshooting of complex meeting issues and conduct root cause analysis for recurring problems. Coordinate platform updates, new feature rollouts, and user communications. Oversee installation, configuration, and maintenance of AV equipment across all AV spaces, including Cisco video endpoints and Poly phones. Define room standards, designs, and build specifications for new and refreshed spaces. Plan and run proactive room health checks, monitoring, and preventive maintenance programs for AV and network equipment. Plan and lead IT AV support for executive meetings, town halls, and large events. Ensure staffing, equipment, and contingency plans are in place for high-visibility sessions. Manage relationships with AV integrators, OEMs, and service providers, including SLAs, escalations, and contract renewals. Lead AV projects from requirements through delivery, including scope, timelines, budget, and testing. Support budget planning and lifecycle/refresh forecasting for AV equipment. Ensure accurate records of AV inventory, configurations, warranties, and maintenance history. Ensure adherence to IT security, compliance, and change management standards. Review and approve documentation, incident reports, and post-event reviews. Required Qualifications: 15+ years of experience in AV/UC support, including 6+ years in a lead, supervisory, or senior role. Strong expertise in Microsoft Teams, Webex, and Cisco video conferencing environments. Hands-on experience with conference room AV design, installation, and troubleshooting, including displays, DSPs, codecs, cameras, microphones, and control systems. Familiarity with Poly phones and room integrations. Solid understanding of networking fundamentals (LAN/WAN, VLANs, QoS, PoE) as they relate to AV and UC. Experience managing vendors, projects, and service-level agreements. Strong verbal and written communication skills, leadership, and stakeholder management abilities. Preferred Qualifications: Certifications such as CTS, Cisco (CCNA/CCNP Collaboration), or Microsoft Teams certifications. Experience with ITSM tools (e.g., ServiceNow) and room monitoring/management platforms. Experience supporting global or multi-site environments. Background in budgeting and lifecycle planning. Success Measures: Improved room uptime and faster incident resolution. Higher user satisfaction for meetings and events. Consistent standards across all AV spaces. Accurate inventory and a well-documented support model. A skilled, engaged, and well-covered support team. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Network Engineer IV for a Full-Time position. Job Summary: The Network Engineer IV provides advanced engineering, design, and operational support for enterprise WAN/LAN environments, firewalls, and secure connectivity across multiple organizational locations. This role is responsible for implementing, maintaining, and securing complex network infrastructures while supporting enterprise deployments, change management, and federal IT environments. Education Bachelor's degree in computer science, Information Technology, or a related field, or equivalent professional experience. Certifications Associate-level network certification from a major vendor (e.g., Cisco Certified Network Associate (CCNA . Higher-level or security-focused certifications preferred. Experience Required 4+ years of professional experience in network engineering and enterprise networking environments. Minimum 3 years of hands-on experience with firewall and network security solutions, including: Next-Generation Firewalls (NGFW) IDS/IPS Content filtering RADIUS / TACACS 802.1X authentication VPN solutions Minimum 3 years of experience designing, implementing, and supporting Cisco-based networking environments. Experience with Cisco, Palo Alto, and/or Fortinet network and security platforms. Federal networking experience preferred. Core Responsibilities Provide advanced network engineering support for WAN, LAN, and secure connectivity across enterprise and geographically distributed locations. Configure, maintain, and troubleshoot: Routers and switches (Cisco IOS and NX-OS) Firewalls and security appliances Wireless controllers and access points Design, implement, and support: Enterprise routing protocols VLANs, QoS policies, priority queuing Network segmentation and security controls Support and maintain: VPNs, MPLS, and remote access solutions Secure connectivity for remote and enterprise users Perform network monitoring, performance tuning, and proactive troubleshooting using tools such as NetFlow and other monitoring solutions. Support infrastructure design, configuration, testing, and validation activities. Participate in and support change management, documentation, and operational procedures. Contribute to project planning, including defining technical goals, timelines, and required resources. Coordinate with other engineers to support enterprise network deployments. Develop and maintain procedures, work instructions, and technical documentation to ensure consistency and knowledge sharing. Professional Skills Strong ability to prioritize and multitask across multiple projects and operational demands. Excellent written, verbal, presentation, and interpersonal communication skills. Proven ability to work independently and collaboratively in a team environment. Demonstrated willingness to learn new technologies and stay current with industry trends and best practices. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!