ServiceNow Developer Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Are you a ServiceNow developer who enjoys building solutions and improving business processes? Join Uline as a ServiceNow Developer and help design, develop and enhance our ServiceNow platform, delivering scalable applications and workflows that support our growing North American company. Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Position Responsibilities Design, develop and maintain ServiceNow applications, modules, and workflows to support business objectives. Configure and customize the ServiceNow platform using scripting, integrations, and low-code development tools. Collaborate with stakeholders to gather requirements and translate business needs into technical solutions. Develop and support integrations between ServiceNow and other enterprise systems to improve data flow and automation. Test, troubleshoot and resolve platform issues while ensuring application performance and reliability. Create and maintain technical documentation, development standards, and best practices for ongoing platform support. Minimum Requirements Bachelor's degree in computer science, Information Technology, or related field. ServiceNow Certified Application Developer (CAD) preferred. 3+ years of experience developing and supporting ServiceNow applications preferred. Strong knowledge of JavaScript, ServiceNow development tools, integrations, and platform customization. Experience with ITSM, ITIL processes and ServiceNow workflow automation preferred. Excellent customer service, communication, and problem-solving skills. Uline does not participate in the H-1B lottery. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one! Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks On-site café and first-class fitness center with complimentary personal trainers. Over four miles of beautifully maintained walking trails. About Uline Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site. EEO/AA Employer/Vet/Disabled () Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
10/27/2026
Full time
ServiceNow Developer Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Are you a ServiceNow developer who enjoys building solutions and improving business processes? Join Uline as a ServiceNow Developer and help design, develop and enhance our ServiceNow platform, delivering scalable applications and workflows that support our growing North American company. Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Position Responsibilities Design, develop and maintain ServiceNow applications, modules, and workflows to support business objectives. Configure and customize the ServiceNow platform using scripting, integrations, and low-code development tools. Collaborate with stakeholders to gather requirements and translate business needs into technical solutions. Develop and support integrations between ServiceNow and other enterprise systems to improve data flow and automation. Test, troubleshoot and resolve platform issues while ensuring application performance and reliability. Create and maintain technical documentation, development standards, and best practices for ongoing platform support. Minimum Requirements Bachelor's degree in computer science, Information Technology, or related field. ServiceNow Certified Application Developer (CAD) preferred. 3+ years of experience developing and supporting ServiceNow applications preferred. Strong knowledge of JavaScript, ServiceNow development tools, integrations, and platform customization. Experience with ITSM, ITIL processes and ServiceNow workflow automation preferred. Excellent customer service, communication, and problem-solving skills. Uline does not participate in the H-1B lottery. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one! Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks On-site café and first-class fitness center with complimentary personal trainers. Over four miles of beautifully maintained walking trails. About Uline Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site. EEO/AA Employer/Vet/Disabled () Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
Remote contract-to-hire that converts to $225K. Put production agentic AI into a mission-driven health plan, own the platform from day one, and help a team grow from 50 to 150 engineers. Your first-week onsite costs are covered. This Jobot Consulting Job is hosted by: Hunter King Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume. Salary: $70 - $85 per hour A bit about us: We are a national, AI-first technology solutions provider. We help enterprise and public-sector organizations modernize how their people work, through AI, cloud, collaboration and managed services. We've been nationally recognized as a best place to work for career growth. We embed senior engineers inside our clients' teams to turn AI strategy into production systems that last. Our current engagement is with a regional, not-for-profit health plan that has already shipped AI to production on its own and is now insourcing engineering as a deliberate strategy, growing its team from about 50 to 150. As a Forward Deployed AI Engineer, you will stand up the plan's enterprise AI platform, build the guardrails and reference patterns everything else is built on, and then go deep on workflows where success is measured in members served. Why join us? Contract-to-hire, converting to a full-time role with us at a $225,000 base salary Fully remote after an expense-paid first week onsite Ground-floor ownership: you build the eval framework, the guardrails and the orchestration patterns Real production problems in prior authorization, appeals and member services, not demos An employer recognized nationally for career growth Full benefits package upon conversion Job Details What We Are Looking For: This isn't a seat where you build demos for a slide deck. We are looking for a backend/platform engineer who has personally taken LLM-backed or agentic workflows past proof of concept into production, and owned them afterward through evals, guardrails, cost control and observability. You'll be embedded with the engineering team of a regional health plan in a PHI-everywhere environment. You will run discovery with business stakeholders and pair hands-on with engineers to deliver. The ideal candidate is equally comfortable defining the right problem with a non-technical business owner and writing the code to solve it. Just as important, they know when a problem doesn't need AI at all. This client describes itself as a "Toyota Camry shop": reliable, maintainable and simple beats sophisticated. The team will also be heavily involved in designing and building a Care Management System, where compliance with NCQA standards is critical. This role is remote, with minimal travel to Providence, RI, and requires onsite attendance the full week of 11/9. What You Will Do: Stand up Claude Code and Azure AI Foundry for a 20-seat developer pilot, including Entra authentication, quota management and cost controls. Build guardrails, secure design patterns and reference implementations that the client's engineering teams build on. Author and secure MCP servers and tool integrations connecting agents to ServiceNow, Snowflake, Grafana/OpenTelemetry, Entra and healthcare data systems. Build the AI eval and test harness covering prompts, retrieval, tool calls, permissions and end-to-end workflows. Design and deliver multi-step and agentic workflows for appeals and grievances, prior authorization and member services. Pick the right shape for each: deterministic workflow, single agent or multi-agent. Build RAG pipelines over the policy corpus with access controls, hybrid retrieval, citations and grounding checks. Implement policy-as-code and automated audit evidence for an organization audited seven times a year. Lead discovery sessions with business owners, document current-state workflows, and translate needs into requirements, user stories and measurable success criteria. Instrument AI workloads for observability, including traces, token and cost telemetry, and SLOs. Pair with client engineers and transfer knowledge so what you build stays supportable without you. What We Provide: Contract-to-Hire (6 months) $225,000 base salary upon conversion Remote, with expense-paid onsite sessions Full Benefits Package Available upon conversion What We Believe: Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring, and promotion practices are performed without regard to the above listed items. Requirements What We Require: U.S. Citizenship required 6-10+ years designing, building, deploying and supporting production applications in enterprise or regulated environments, with a backend/platform focus At least one LLM-backed or agentic workflow shipped to production with real users and owned after launch, with the ability to speak to what broke and how you fixed it Strong Python and working TypeScript Hands-on experience building tool integrations or MCP servers, and an eval harness for an LLM application Hands-on RAG experience: ingestion, chunking, embeddings, hybrid search, reranking, access-controlled retrieval and retrieval evaluation Azure fluency: AI Foundry, Entra ID, Data Factory, AI Search, AKS/Container Apps, Key Vault and Azure DevOps Working knowledge of Snowflake Experience with regulated data (healthcare/HIPAA strongly preferred, financial services acceptable) Proven business-analysis skills: leading discovery, defining requirements and acceptance criteria, and explaining trade-offs to executives Ability to clearly explain the cost story and eval story behind what you've built Healthcare payer domain knowledge (claims, eligibility, prior authorization, appeals, care management, NCQA, Stars) strongly preferred Experience with Claude Code and the Claude Agent SDK preferred Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here:
10/27/2026
Full time
Remote contract-to-hire that converts to $225K. Put production agentic AI into a mission-driven health plan, own the platform from day one, and help a team grow from 50 to 150 engineers. Your first-week onsite costs are covered. This Jobot Consulting Job is hosted by: Hunter King Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume. Salary: $70 - $85 per hour A bit about us: We are a national, AI-first technology solutions provider. We help enterprise and public-sector organizations modernize how their people work, through AI, cloud, collaboration and managed services. We've been nationally recognized as a best place to work for career growth. We embed senior engineers inside our clients' teams to turn AI strategy into production systems that last. Our current engagement is with a regional, not-for-profit health plan that has already shipped AI to production on its own and is now insourcing engineering as a deliberate strategy, growing its team from about 50 to 150. As a Forward Deployed AI Engineer, you will stand up the plan's enterprise AI platform, build the guardrails and reference patterns everything else is built on, and then go deep on workflows where success is measured in members served. Why join us? Contract-to-hire, converting to a full-time role with us at a $225,000 base salary Fully remote after an expense-paid first week onsite Ground-floor ownership: you build the eval framework, the guardrails and the orchestration patterns Real production problems in prior authorization, appeals and member services, not demos An employer recognized nationally for career growth Full benefits package upon conversion Job Details What We Are Looking For: This isn't a seat where you build demos for a slide deck. We are looking for a backend/platform engineer who has personally taken LLM-backed or agentic workflows past proof of concept into production, and owned them afterward through evals, guardrails, cost control and observability. You'll be embedded with the engineering team of a regional health plan in a PHI-everywhere environment. You will run discovery with business stakeholders and pair hands-on with engineers to deliver. The ideal candidate is equally comfortable defining the right problem with a non-technical business owner and writing the code to solve it. Just as important, they know when a problem doesn't need AI at all. This client describes itself as a "Toyota Camry shop": reliable, maintainable and simple beats sophisticated. The team will also be heavily involved in designing and building a Care Management System, where compliance with NCQA standards is critical. This role is remote, with minimal travel to Providence, RI, and requires onsite attendance the full week of 11/9. What You Will Do: Stand up Claude Code and Azure AI Foundry for a 20-seat developer pilot, including Entra authentication, quota management and cost controls. Build guardrails, secure design patterns and reference implementations that the client's engineering teams build on. Author and secure MCP servers and tool integrations connecting agents to ServiceNow, Snowflake, Grafana/OpenTelemetry, Entra and healthcare data systems. Build the AI eval and test harness covering prompts, retrieval, tool calls, permissions and end-to-end workflows. Design and deliver multi-step and agentic workflows for appeals and grievances, prior authorization and member services. Pick the right shape for each: deterministic workflow, single agent or multi-agent. Build RAG pipelines over the policy corpus with access controls, hybrid retrieval, citations and grounding checks. Implement policy-as-code and automated audit evidence for an organization audited seven times a year. Lead discovery sessions with business owners, document current-state workflows, and translate needs into requirements, user stories and measurable success criteria. Instrument AI workloads for observability, including traces, token and cost telemetry, and SLOs. Pair with client engineers and transfer knowledge so what you build stays supportable without you. What We Provide: Contract-to-Hire (6 months) $225,000 base salary upon conversion Remote, with expense-paid onsite sessions Full Benefits Package Available upon conversion What We Believe: Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring, and promotion practices are performed without regard to the above listed items. Requirements What We Require: U.S. Citizenship required 6-10+ years designing, building, deploying and supporting production applications in enterprise or regulated environments, with a backend/platform focus At least one LLM-backed or agentic workflow shipped to production with real users and owned after launch, with the ability to speak to what broke and how you fixed it Strong Python and working TypeScript Hands-on experience building tool integrations or MCP servers, and an eval harness for an LLM application Hands-on RAG experience: ingestion, chunking, embeddings, hybrid search, reranking, access-controlled retrieval and retrieval evaluation Azure fluency: AI Foundry, Entra ID, Data Factory, AI Search, AKS/Container Apps, Key Vault and Azure DevOps Working knowledge of Snowflake Experience with regulated data (healthcare/HIPAA strongly preferred, financial services acceptable) Proven business-analysis skills: leading discovery, defining requirements and acceptance criteria, and explaining trade-offs to executives Ability to clearly explain the cost story and eval story behind what you've built Healthcare payer domain knowledge (claims, eligibility, prior authorization, appeals, care management, NCQA, Stars) strongly preferred Experience with Claude Code and the Claude Agent SDK preferred Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here:
Job Description Job Description Description At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies. Nüvitek is seeking a ServiceNow QA Tester with at least 3 years of experience in software testing and Agile environments to test ServiceNow applications, validate workflows, develop test cases, and track defects. The ideal candidate has experience with functional, regression, integration, and user acceptance testing, with familiarity with test automation tools. Candidates must have an active Secret security clearance and a bachelor's degree in a related field. In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. What you will do Execute functional, regression, integration, and user acceptance testing (UAT) for ServiceNow applications and workflows. Develop, document, maintain, and execute detailed test cases and UAT scripts based on business requirements and acceptance criteria. Perform manual testing of forms, reports, configurations, workflows, and role-based access controls. Execute and maintain automated tests using ServiceNow Automated Test Framework (ATF) or comparable test automation tools, as applicable. Validate application enhancements, defect fixes, integrations, data updates, and release changes across development and test environments. Identify, document, track, and retest defects through resolution. Collaborate with business analysts, developers, and stakeholders to clarify requirements, confirm expected outcomes, and resolve testing issues. Support UAT coordination, release readiness, production validation, and the collection of test evidence. Maintain accurate testing documentation and ensure results align with applicable security, compliance, and project requirements. Participate in Agile ceremonies, sprint activities, and release planning to support quality delivery. What you will bring U.S. citizenship and an active Secret security clearance. At least 3 years of experience in software testing, quality assurance, or test engineering. At least 3 years of experience testing ServiceNow applications or comparable enterprise workflow platforms. At least 3 years of experience working in Agile delivery environments, including user stories, acceptance criteria, and sprint ceremonies. A bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. Hands-on experience developing and executing test cases, documenting results, identifying defects, and validating fixes. Experience performing functional, regression, integration, and user acceptance testing. Familiarity with workflow dependencies, system integrations, data validation, and role-based access controls. Strong analytical, problem-solving, communication, and collaboration skills. Exceptional attention to detail and a commitment to thorough test coverage, accurate documentation, and clear defect reporting. The ability to work independently, prioritize competing tasks, adapt to changing requirements, and take ownership of assigned deliverables. Sound judgment in resolving issues independently and escalating concerns when appropriate. It would be great if you also had Experience with ServiceNow Automated Test Framework (ATF) or other test automation tools. ServiceNow Certified System Administrator (CSA) certification. ISTQB Certified Tester Foundation Level (CTFL) certification. Experience supporting federal technology programs or working in environments with applicable security and compliance requirements. Experience supporting enterprise application enhancements, software releases, and workflow changes. Benefits Nuvitek is proud to offer a comprehensive benefits package: Medical Insurance Dental Insurance Vision Insurance Disability and Life Insurance Parental Leave 401K Paid Time Off Equal Opportunity Employer Statement Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. AI & Interview Technology Disclosure Nüvitek uses artificial intelligence (AI) technology to assist with the review and organization of job applications. AI-assisted tools may be used to help identify application information relevant to the position; however, AI does not make hiring decisions. Employment decisions are made by Nüvitek through human review and consideration of candidate qualifications. During interviews, Nüvitek may use Google Gemini as a notetaking and meeting-assistance tool to help document and organize interview discussions. Candidates will be informed when AI-assisted notetaking is used during an interview.
10/27/2026
Full time
Job Description Job Description Description At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies. Nüvitek is seeking a ServiceNow QA Tester with at least 3 years of experience in software testing and Agile environments to test ServiceNow applications, validate workflows, develop test cases, and track defects. The ideal candidate has experience with functional, regression, integration, and user acceptance testing, with familiarity with test automation tools. Candidates must have an active Secret security clearance and a bachelor's degree in a related field. In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. What you will do Execute functional, regression, integration, and user acceptance testing (UAT) for ServiceNow applications and workflows. Develop, document, maintain, and execute detailed test cases and UAT scripts based on business requirements and acceptance criteria. Perform manual testing of forms, reports, configurations, workflows, and role-based access controls. Execute and maintain automated tests using ServiceNow Automated Test Framework (ATF) or comparable test automation tools, as applicable. Validate application enhancements, defect fixes, integrations, data updates, and release changes across development and test environments. Identify, document, track, and retest defects through resolution. Collaborate with business analysts, developers, and stakeholders to clarify requirements, confirm expected outcomes, and resolve testing issues. Support UAT coordination, release readiness, production validation, and the collection of test evidence. Maintain accurate testing documentation and ensure results align with applicable security, compliance, and project requirements. Participate in Agile ceremonies, sprint activities, and release planning to support quality delivery. What you will bring U.S. citizenship and an active Secret security clearance. At least 3 years of experience in software testing, quality assurance, or test engineering. At least 3 years of experience testing ServiceNow applications or comparable enterprise workflow platforms. At least 3 years of experience working in Agile delivery environments, including user stories, acceptance criteria, and sprint ceremonies. A bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. Hands-on experience developing and executing test cases, documenting results, identifying defects, and validating fixes. Experience performing functional, regression, integration, and user acceptance testing. Familiarity with workflow dependencies, system integrations, data validation, and role-based access controls. Strong analytical, problem-solving, communication, and collaboration skills. Exceptional attention to detail and a commitment to thorough test coverage, accurate documentation, and clear defect reporting. The ability to work independently, prioritize competing tasks, adapt to changing requirements, and take ownership of assigned deliverables. Sound judgment in resolving issues independently and escalating concerns when appropriate. It would be great if you also had Experience with ServiceNow Automated Test Framework (ATF) or other test automation tools. ServiceNow Certified System Administrator (CSA) certification. ISTQB Certified Tester Foundation Level (CTFL) certification. Experience supporting federal technology programs or working in environments with applicable security and compliance requirements. Experience supporting enterprise application enhancements, software releases, and workflow changes. Benefits Nuvitek is proud to offer a comprehensive benefits package: Medical Insurance Dental Insurance Vision Insurance Disability and Life Insurance Parental Leave 401K Paid Time Off Equal Opportunity Employer Statement Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. AI & Interview Technology Disclosure Nüvitek uses artificial intelligence (AI) technology to assist with the review and organization of job applications. AI-assisted tools may be used to help identify application information relevant to the position; however, AI does not make hiring decisions. Employment decisions are made by Nüvitek through human review and consideration of candidate qualifications. During interviews, Nüvitek may use Google Gemini as a notetaking and meeting-assistance tool to help document and organize interview discussions. Candidates will be informed when AI-assisted notetaking is used during an interview.
Job Description Job Description Job Title: ServiceNow Consultant Location: Leesburg, VA Type: Contract Compensation: 70-90/hr W2 Contractor Work Model: Hybrid Hours: 40.0 Responsibilities Develop, configure, and maintain ServiceNow applications with emphasis on Service Catalogs and Request Workflows within ITSM and HRSD modules. Write and maintain clean, efficient scripts using JavaScript, Flow Designer, and Business Rules. Collaborate with cross-functional teams to gather and translate requirements into robust ServiceNow solutions. Stay current on ServiceNow platform upgrades, new features, and best practices. Provide technical support and training to platform users as needed. Implement and troubleshoot Access Control Rules (ACLs) to support secure, role-based access. Configure and support ServiceNow Discovery to automate asset and service mapping. Requirements 3-5 years of ServiceNow development experience, including system configuration and scripting. Active Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications. Demonstrated experience configuring and delivering Service Catalog items, including complex workflows. Proficiency in ITSM and HRSD modules. Strong knowledge of ACLs, form-level and field-level security. Hands-on experience with Discovery configuration and troubleshooting. Familiarity with integrations using REST, SOAP, and MID servers. Excellent problem-solving, communication, and documentation skills. Resides in the DC, Maryland, or Virginia area (preferred). Experience in agile development environments (preferred). Experience with other ServiceNow modules such as SPM, ITOM, PSDS, HAM, or SAM (preferred). Experience connecting separate ServiceNow instances (eBonding) (preferred). System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: (ALTA IT)
10/27/2026
Full time
Job Description Job Description Job Title: ServiceNow Consultant Location: Leesburg, VA Type: Contract Compensation: 70-90/hr W2 Contractor Work Model: Hybrid Hours: 40.0 Responsibilities Develop, configure, and maintain ServiceNow applications with emphasis on Service Catalogs and Request Workflows within ITSM and HRSD modules. Write and maintain clean, efficient scripts using JavaScript, Flow Designer, and Business Rules. Collaborate with cross-functional teams to gather and translate requirements into robust ServiceNow solutions. Stay current on ServiceNow platform upgrades, new features, and best practices. Provide technical support and training to platform users as needed. Implement and troubleshoot Access Control Rules (ACLs) to support secure, role-based access. Configure and support ServiceNow Discovery to automate asset and service mapping. Requirements 3-5 years of ServiceNow development experience, including system configuration and scripting. Active Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications. Demonstrated experience configuring and delivering Service Catalog items, including complex workflows. Proficiency in ITSM and HRSD modules. Strong knowledge of ACLs, form-level and field-level security. Hands-on experience with Discovery configuration and troubleshooting. Familiarity with integrations using REST, SOAP, and MID servers. Excellent problem-solving, communication, and documentation skills. Resides in the DC, Maryland, or Virginia area (preferred). Experience in agile development environments (preferred). Experience with other ServiceNow modules such as SPM, ITOM, PSDS, HAM, or SAM (preferred). Experience connecting separate ServiceNow instances (eBonding) (preferred). System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: (ALTA IT)
Pay Range: $50.00hr - $55.00hr Job Overview: The Senior DevOps Lead / Architect will help advance enterprise DevOps transformation and standardization agenda and drive the DevOps Toolchain roadmap within the SDLC Hub. Working closely with the Product Owner, this role will provide technical and transformation leadership, accelerate adoption, influence technical and executive stakeholders, and assume selected product ownership responsibilities. This is a senior platform and transformation leadership role, not primarily an operational DevOps engineering position. Global collaboration across time zones and occasional travel may be required. Other Relationships: Enterprise Architecture, Cybersecurity, Cloud and Platform Engineering, Quality, Testing, Product Owners, engineering teams, technology leaders, strategic partners, and managed service providers. Responsibilities: Lead enterprise DevOps and DevSecOps transformation agenda, translating strategy into practical standards, reusable capabilities, adoption plans, and measurable outcomes. Partner with the Product Owner to shape, prioritize, and execute the DevOps Toolchain roadmap within the SDLC Hub, including refinement, dependencies, delivery sequencing, and selected day-to-day product decisions. Define and govern DevOps architecture principles, secure golden paths, reusable CI/CD templates, infrastructure-as-code patterns, quality gates, and software supply-chain controls. Drive standardization and integration across GitLab, JFrog, cloud platforms, Jira, Confluence, ServiceNow, testing tools, and other SDLC capabilities to improve traceability and developer experience. Engage development and product teams to identify adoption barriers, gather feedback, support onboarding, and scale standard practices through coaching, demonstrations, and communities of practice. Partner with Enterprise Architecture, Cybersecurity, Cloud, Quality, Testing, and engineering teams to ensure solutions are secure, compliant, scalable, supportable, and practical for regulated environment. Communicate strategy, architecture, roadmap progress, outcomes, risks, dependencies, and investment needs clearly to technical teams and senior leadership. Define and track measures for adoption, DevOps maturity, developer experience, delivery flow, quality, reliability, and engineering productivity, including relevant DORA measures. Provide hands-on technical leadership and challenge architecture and implementation decisions when needed, while enabling delivery teams rather than serving as the primary operational DevOps engineer. Assess emerging capabilities in platform engineering, developer self-service, software supply-chain security, and AI-assisted or agentic software delivery for appropriate use. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
10/27/2026
Full time
Pay Range: $50.00hr - $55.00hr Job Overview: The Senior DevOps Lead / Architect will help advance enterprise DevOps transformation and standardization agenda and drive the DevOps Toolchain roadmap within the SDLC Hub. Working closely with the Product Owner, this role will provide technical and transformation leadership, accelerate adoption, influence technical and executive stakeholders, and assume selected product ownership responsibilities. This is a senior platform and transformation leadership role, not primarily an operational DevOps engineering position. Global collaboration across time zones and occasional travel may be required. Other Relationships: Enterprise Architecture, Cybersecurity, Cloud and Platform Engineering, Quality, Testing, Product Owners, engineering teams, technology leaders, strategic partners, and managed service providers. Responsibilities: Lead enterprise DevOps and DevSecOps transformation agenda, translating strategy into practical standards, reusable capabilities, adoption plans, and measurable outcomes. Partner with the Product Owner to shape, prioritize, and execute the DevOps Toolchain roadmap within the SDLC Hub, including refinement, dependencies, delivery sequencing, and selected day-to-day product decisions. Define and govern DevOps architecture principles, secure golden paths, reusable CI/CD templates, infrastructure-as-code patterns, quality gates, and software supply-chain controls. Drive standardization and integration across GitLab, JFrog, cloud platforms, Jira, Confluence, ServiceNow, testing tools, and other SDLC capabilities to improve traceability and developer experience. Engage development and product teams to identify adoption barriers, gather feedback, support onboarding, and scale standard practices through coaching, demonstrations, and communities of practice. Partner with Enterprise Architecture, Cybersecurity, Cloud, Quality, Testing, and engineering teams to ensure solutions are secure, compliant, scalable, supportable, and practical for regulated environment. Communicate strategy, architecture, roadmap progress, outcomes, risks, dependencies, and investment needs clearly to technical teams and senior leadership. Define and track measures for adoption, DevOps maturity, developer experience, delivery flow, quality, reliability, and engineering productivity, including relevant DORA measures. Provide hands-on technical leadership and challenge architecture and implementation decisions when needed, while enabling delivery teams rather than serving as the primary operational DevOps engineer. Assess emerging capabilities in platform engineering, developer self-service, software supply-chain security, and AI-assisted or agentic software delivery for appropriate use. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
We are seeking a Senior ServiceNow Developer to design, develop, and support scalable, secure, and upgrade-safe enterprise ServiceNow applications. The ideal candidate will have strong experience with App Engine Studio, scoped applications, UI Builder, Configurable Workspace, server-side scripting, and REST API integrations. This role involves collaborating with stakeholders, maintaining platform standards, optimizing performance, and providing technical guidance and mentorship to other developers.
10/27/2026
Full time
We are seeking a Senior ServiceNow Developer to design, develop, and support scalable, secure, and upgrade-safe enterprise ServiceNow applications. The ideal candidate will have strong experience with App Engine Studio, scoped applications, UI Builder, Configurable Workspace, server-side scripting, and REST API integrations. This role involves collaborating with stakeholders, maintaining platform standards, optimizing performance, and providing technical guidance and mentorship to other developers.
Senior ServiceNow Developer Position Summary The ServiceNow Developer Senior will serve as a senior technical contributor responsible for the design, development, and support of enterprise ServiceNow applications and platform capabilities. This role partners closely with product owners, service managers, and other technical teams to deliver scalable, secure, and maintainable solutions aligned with institutional priorities. The position requires deep platform expertise, sound architectural judgment, and the ability to mentor other developers while ensuring adherence to platform standards, governance, and best practices. Local Candidates Strongly Preferred Candidates working 100% remote is acceptable Contract Duration: 3-6 months Preferred Qualifications Years of Experience • 5+ years of hands-on ServiceNow development experience in enterprise or large-scale environments • 3+ years building and supporting custom applications using App Engine Studio • 3+ years working within Agile or sprint-based delivery models Preferred Education • Bachelor's degree or higher in Information Technology, Computer Science, or a related field preferred Preferred Certifications • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Application Developer (CAD) • ITIL 4 Foundation (or equivalent ITSM experience) Preferred Skills • Strong experience with server-side scripting, including Script Includes, Business Rules, and Scripted REST APIs • Advanced proficiency with GlideRecord, query optimization, and transactional logic • Experience with Flow Designer, including reusable actions, subflows, and orchestration patterns • Solid understanding of ACL design, role hierarchy, and access evaluation order • Experience designing and supporting Configurable Workspace and UI Builder-based experiences • Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards • Experience with REST-based integrations and data exchange using JSON • Strong documentation skills, including technical design notes and implementation guidance Specialized Skills Required • App Engine & Custom Application Development: Design and build upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs. • Workspace & UI Configuration: Develop role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder. • Integration & Automation: Implement and support inbound and outbound integrations using Scripted REST APIs and Integration Hub patterns where applicable. • Platform Governance & Standards: Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health. • Agile Delivery & Collaboration: Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams. • Mentorship & Technical Leadership: Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards. Duties & Responsibilities • Design, develop, test, and deploy ServiceNow applications and enhancements across multiple environments • Partner with product owners and stakeholders to translate requirements into technical solutions • Maintain and enhance existing applications with a focus on stability, performance, and upgrade compatibility • Review and approve development work to ensure adherence to platform standards and security requirements • Support platform upgrades and resolve development-related issues introduced by new releases • Contribute to platform documentation, architectural decisions, and operational runbooks • Assist with troubleshooting production issues and implementing long-term corrective solutions • Participate in change review and release governance processes
10/27/2026
Full time
Senior ServiceNow Developer Position Summary The ServiceNow Developer Senior will serve as a senior technical contributor responsible for the design, development, and support of enterprise ServiceNow applications and platform capabilities. This role partners closely with product owners, service managers, and other technical teams to deliver scalable, secure, and maintainable solutions aligned with institutional priorities. The position requires deep platform expertise, sound architectural judgment, and the ability to mentor other developers while ensuring adherence to platform standards, governance, and best practices. Local Candidates Strongly Preferred Candidates working 100% remote is acceptable Contract Duration: 3-6 months Preferred Qualifications Years of Experience • 5+ years of hands-on ServiceNow development experience in enterprise or large-scale environments • 3+ years building and supporting custom applications using App Engine Studio • 3+ years working within Agile or sprint-based delivery models Preferred Education • Bachelor's degree or higher in Information Technology, Computer Science, or a related field preferred Preferred Certifications • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Application Developer (CAD) • ITIL 4 Foundation (or equivalent ITSM experience) Preferred Skills • Strong experience with server-side scripting, including Script Includes, Business Rules, and Scripted REST APIs • Advanced proficiency with GlideRecord, query optimization, and transactional logic • Experience with Flow Designer, including reusable actions, subflows, and orchestration patterns • Solid understanding of ACL design, role hierarchy, and access evaluation order • Experience designing and supporting Configurable Workspace and UI Builder-based experiences • Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards • Experience with REST-based integrations and data exchange using JSON • Strong documentation skills, including technical design notes and implementation guidance Specialized Skills Required • App Engine & Custom Application Development: Design and build upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs. • Workspace & UI Configuration: Develop role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder. • Integration & Automation: Implement and support inbound and outbound integrations using Scripted REST APIs and Integration Hub patterns where applicable. • Platform Governance & Standards: Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health. • Agile Delivery & Collaboration: Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams. • Mentorship & Technical Leadership: Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards. Duties & Responsibilities • Design, develop, test, and deploy ServiceNow applications and enhancements across multiple environments • Partner with product owners and stakeholders to translate requirements into technical solutions • Maintain and enhance existing applications with a focus on stability, performance, and upgrade compatibility • Review and approve development work to ensure adherence to platform standards and security requirements • Support platform upgrades and resolve development-related issues introduced by new releases • Contribute to platform documentation, architectural decisions, and operational runbooks • Assist with troubleshooting production issues and implementing long-term corrective solutions • Participate in change review and release governance processes
Title: Test Coordinator Location: New Orleans, LA or Jackson, MS or The Woodlands, TX, or Little Rock, AR - Remote /Hybrid Duration: Fulltime The selected candidate will be required to work onsite for one week per quarter (once every three months), with the remaining time allowing for remote work. ComTec is looking for Test Coordinator responsible for Coordinating SIT, UAT and Regression testing. Responsibilities: Identify the testing requirements, create standard templates and processes. Coordinate end-to-end testing activities, including System Integration Testing (SIT), User Acceptance Testing (UAT), Regression Testing, and Production Validation. Analyze Project schedule and detailed test schedule Develop and maintain test schedules, plans, and testing timelines aligned with project milestones. Serve as the primary liaison between business stakeholders, project managers, development teams, QA teams, and end users throughout the testing lifecycle. Organize test kickoff meetings, defect triage sessions, status meetings, and test readiness reviews. Track testing progress and ensure test cases are executed according to the approved test plan. Monitor test coverage, test execution metrics, defect trends, and overall testing quality. Manage and coordinate testing resources, environments, and testing tools to support successful execution. Facilitate User Acceptance Testing (UAT) by coordinating business users, preparing test data, and ensuring timely completion of testing activities. Ensure defects are properly logged, prioritized, assigned, and resolved within agreed timelines. Identify testing risks, issues, and dependencies, and escalate critical concerns to project leadership as needed. Prepare and distribute daily, weekly, and executive-level testing status reports. Coordinate with technical teams to ensure testing environments are available, stable, and properly configured. Support release readiness assessments and provide recommendations regarding go-live decisions based on testing results. Ensure compliance with organizational testing standards, processes, and quality assurance best practices. Maintain testing documentation, including test plans, defect logs, status reports, and lessons learned. Required Skills: 3-5 years of experience in software testing, QA, or IT project coordination. Working knowledge of software testing processes, SDLC, and defect management. Experience with testing and defect tracking tools such as Jira, Azure DevOps, or HP ALM. Proficiency in Microsoft Excel, PowerPoint, and Teams. Strong organizational, communication, and problem-solving skills. Experience coordinating testing schedules, tracking execution progress, managing defects, and reporting status. Ability to work effectively with business users, developers, testers, and project managers. Knowledge of various types of testing, including unit test, system test, user acceptance testing, usability testing, security testing, performance testing, and DR testing ServiceNow Test Management Module experience is a plus Knowledge of test automation and performance testing
10/27/2026
Full time
Title: Test Coordinator Location: New Orleans, LA or Jackson, MS or The Woodlands, TX, or Little Rock, AR - Remote /Hybrid Duration: Fulltime The selected candidate will be required to work onsite for one week per quarter (once every three months), with the remaining time allowing for remote work. ComTec is looking for Test Coordinator responsible for Coordinating SIT, UAT and Regression testing. Responsibilities: Identify the testing requirements, create standard templates and processes. Coordinate end-to-end testing activities, including System Integration Testing (SIT), User Acceptance Testing (UAT), Regression Testing, and Production Validation. Analyze Project schedule and detailed test schedule Develop and maintain test schedules, plans, and testing timelines aligned with project milestones. Serve as the primary liaison between business stakeholders, project managers, development teams, QA teams, and end users throughout the testing lifecycle. Organize test kickoff meetings, defect triage sessions, status meetings, and test readiness reviews. Track testing progress and ensure test cases are executed according to the approved test plan. Monitor test coverage, test execution metrics, defect trends, and overall testing quality. Manage and coordinate testing resources, environments, and testing tools to support successful execution. Facilitate User Acceptance Testing (UAT) by coordinating business users, preparing test data, and ensuring timely completion of testing activities. Ensure defects are properly logged, prioritized, assigned, and resolved within agreed timelines. Identify testing risks, issues, and dependencies, and escalate critical concerns to project leadership as needed. Prepare and distribute daily, weekly, and executive-level testing status reports. Coordinate with technical teams to ensure testing environments are available, stable, and properly configured. Support release readiness assessments and provide recommendations regarding go-live decisions based on testing results. Ensure compliance with organizational testing standards, processes, and quality assurance best practices. Maintain testing documentation, including test plans, defect logs, status reports, and lessons learned. Required Skills: 3-5 years of experience in software testing, QA, or IT project coordination. Working knowledge of software testing processes, SDLC, and defect management. Experience with testing and defect tracking tools such as Jira, Azure DevOps, or HP ALM. Proficiency in Microsoft Excel, PowerPoint, and Teams. Strong organizational, communication, and problem-solving skills. Experience coordinating testing schedules, tracking execution progress, managing defects, and reporting status. Ability to work effectively with business users, developers, testers, and project managers. Knowledge of various types of testing, including unit test, system test, user acceptance testing, usability testing, security testing, performance testing, and DR testing ServiceNow Test Management Module experience is a plus Knowledge of test automation and performance testing
DTS is looking for experienced ServiceNow Developer for a direct client position in Atlanta, GA Position Summary The ServiceNow Developer Senior will serve as a senior technical contributor responsible for the design, development, and support of enterprise ServiceNow applications and platform capabilities. This role partners closely with product owners, service managers, and other technical teams to deliver scalable, secure, and maintainable solutions aligned with institutional priorities. The position requires deep platform expertise, sound architectural judgment, and the ability to mentor other developers while ensuring adherence to platform standards, governance, and best practices. Preferred Qualifications Years of Experience • 5+ years of hands-on ServiceNow development experience in enterprise or large-scale environments • 3+ years building and supporting custom applications using App Engine Studio • 3+ years working within Agile or sprint-based delivery models Preferred Education • Bachelor's degree or higher in Information Technology, Computer Science, or a related field preferred Preferred Certifications • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Application Developer (CAD) • ITIL 4 Foundation (or equivalent ITSM experience) Preferred Skills • Strong experience with server-side scripting, including Script Includes, Business Rules, and Scripted REST APIs • Advanced proficiency with GlideRecord, query optimization, and transactional logic • Experience with Flow Designer, including reusable actions, subflows, and orchestration patterns • Solid understanding of ACL design, role hierarchy, and access evaluation order • Experience designing and supporting Configurable Workspace and UI Builder-based experiences • Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards • Experience with REST-based integrations and data exchange using JSON • Strong documentation skills, including technical design notes and implementation guidance Specialized Skills Required • App Engine & Custom Application Development: Design and build upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs. • Workspace & UI Configuration: Develop role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder. • Integration & Automation: Implement and support inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable. • Platform Governance & Standards: Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health. • Agile Delivery & Collaboration: Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams. • Mentorship & Technical Leadership: Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards.
10/27/2026
Full time
DTS is looking for experienced ServiceNow Developer for a direct client position in Atlanta, GA Position Summary The ServiceNow Developer Senior will serve as a senior technical contributor responsible for the design, development, and support of enterprise ServiceNow applications and platform capabilities. This role partners closely with product owners, service managers, and other technical teams to deliver scalable, secure, and maintainable solutions aligned with institutional priorities. The position requires deep platform expertise, sound architectural judgment, and the ability to mentor other developers while ensuring adherence to platform standards, governance, and best practices. Preferred Qualifications Years of Experience • 5+ years of hands-on ServiceNow development experience in enterprise or large-scale environments • 3+ years building and supporting custom applications using App Engine Studio • 3+ years working within Agile or sprint-based delivery models Preferred Education • Bachelor's degree or higher in Information Technology, Computer Science, or a related field preferred Preferred Certifications • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Application Developer (CAD) • ITIL 4 Foundation (or equivalent ITSM experience) Preferred Skills • Strong experience with server-side scripting, including Script Includes, Business Rules, and Scripted REST APIs • Advanced proficiency with GlideRecord, query optimization, and transactional logic • Experience with Flow Designer, including reusable actions, subflows, and orchestration patterns • Solid understanding of ACL design, role hierarchy, and access evaluation order • Experience designing and supporting Configurable Workspace and UI Builder-based experiences • Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards • Experience with REST-based integrations and data exchange using JSON • Strong documentation skills, including technical design notes and implementation guidance Specialized Skills Required • App Engine & Custom Application Development: Design and build upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs. • Workspace & UI Configuration: Develop role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder. • Integration & Automation: Implement and support inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable. • Platform Governance & Standards: Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health. • Agile Delivery & Collaboration: Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams. • Mentorship & Technical Leadership: Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards.
ITC Digital Solutions is dedicated to supporting federal agencies through innovative technology solutions that drive mission success. We are seeking a highly motivated, mission-focused Senior ServiceNow Developer to join our growing team supporting a federal customer. This is an exciting opportunity to work on enterprise ServiceNow implementations that enhance operational efficiency, improve service delivery, and support critical government missions. As a Senior ServiceNow Developer, you will play a key role in designing, developing, configuring, and implementing ServiceNow applications and enhancements. You will collaborate closely with stakeholders, administrators, architects, and business teams to deliver scalable solutions while ensuring adherence to platform best practices and development standards. Key Responsibilities Design, develop, configure, and implement ServiceNow applications, modules, and enhancements. Work independently and collaboratively as a senior member of a technical delivery team. Support multiple ServiceNow instances and domains for internal and external customers. Participate in Agile/Scrum ceremonies and contribute to iterative development efforts. Provide technical guidance on ServiceNow design, architecture, development standards, and platform best practices. Collaborate with business, systems, and technology stakeholders to gather, analyze, and translate requirements into technical solutions. Develop and maintain custom ServiceNow functionality, workflows, and integrations. Create and maintain: Business Rules Script Includes Client Scripts Access Control Lists (ACLs) Workflow Activities UI Policies Catalog Items and Catalog Workflows Support deployment and rollout activities for new applications and enhancements. Troubleshoot platform issues and identify opportunities to improve system performance, scalability, and reliability. Ensure solutions align with security, governance, and federal compliance requirements. Contribute to documentation, knowledge transfer, and continuous process improvement initiatives. Required Qualifications Active government security clearance. Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience). 5+ years of hands-on ServiceNow development experience. Demonstrated experience supporting federal government clients and programs. Strong experience developing custom ServiceNow solutions using JavaScript and platform scripting capabilities. Experience working in Agile/Scrum development environments. Strong analytical, troubleshooting, and problem-solving skills. Ability to communicate effectively with both technical and non-technical stakeholders. Experience translating business requirements into technical designs and implemented solutions. Preferred Qualifications Deep knowledge of the ServiceNow platform and core modules, including: Service Catalog Service Portal Incident Management Knowledge Management Reporting and Dashboards Experience with IT Service Management (ITSM), IT Asset Management (ITAM), and Configuration Management Database (CMDB) processes. Knowledge of ITIL best practices and service management frameworks. Familiarity with PMP, PRINCE2, or related project management methodologies. Experience supporting enterprise-scale ServiceNow environments. Experience performing data analysis, data modeling, and working with large datasets. Understanding of software development lifecycle (SDLC) principles and enterprise application support. Experience with platform performance monitoring, optimization, and governance. Preferred Certifications ServiceNow Certified Application Developer (CAD) Additional ServiceNow certifications are highly desirable ITIL Foundation Certification preferred About ITC Digital Solutions: ITC Digital Solutions, a division of ITC Federal, delivers advanced technology solutions that help federal agencies modernize systems, harness data and AI, and adopt emerging technologies to advance their missions. Building on more than two decades of public sector experience, the team brings deep expertise in IT strategy, application development and testing, digital modernization, data and AI, and technology transformation across civilian, health, national security, and defense agencies. Disclaimer All qualified applicants will be considered for employment based on their skills and merit. Please be aware that ITC may capture your image (video or screenshot) during the interview process, and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by ITC. ITC discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors considered in making compensation decisions, including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales- or revenue-based metrics, and business or organizational needs. At ITC, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $120,000-$150,000. Full-time regular employees are eligible for paid time off, medical, dental, and vision insurance, a 401(k), and any other benefits available to eligible employees. Note: No amount of pay is considered wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with applicable law. Equal Opportunity Employer/Protected Veterans The contractor will not discharge or otherwise discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions may not disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge; (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer; or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).
10/27/2026
Full time
ITC Digital Solutions is dedicated to supporting federal agencies through innovative technology solutions that drive mission success. We are seeking a highly motivated, mission-focused Senior ServiceNow Developer to join our growing team supporting a federal customer. This is an exciting opportunity to work on enterprise ServiceNow implementations that enhance operational efficiency, improve service delivery, and support critical government missions. As a Senior ServiceNow Developer, you will play a key role in designing, developing, configuring, and implementing ServiceNow applications and enhancements. You will collaborate closely with stakeholders, administrators, architects, and business teams to deliver scalable solutions while ensuring adherence to platform best practices and development standards. Key Responsibilities Design, develop, configure, and implement ServiceNow applications, modules, and enhancements. Work independently and collaboratively as a senior member of a technical delivery team. Support multiple ServiceNow instances and domains for internal and external customers. Participate in Agile/Scrum ceremonies and contribute to iterative development efforts. Provide technical guidance on ServiceNow design, architecture, development standards, and platform best practices. Collaborate with business, systems, and technology stakeholders to gather, analyze, and translate requirements into technical solutions. Develop and maintain custom ServiceNow functionality, workflows, and integrations. Create and maintain: Business Rules Script Includes Client Scripts Access Control Lists (ACLs) Workflow Activities UI Policies Catalog Items and Catalog Workflows Support deployment and rollout activities for new applications and enhancements. Troubleshoot platform issues and identify opportunities to improve system performance, scalability, and reliability. Ensure solutions align with security, governance, and federal compliance requirements. Contribute to documentation, knowledge transfer, and continuous process improvement initiatives. Required Qualifications Active government security clearance. Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience). 5+ years of hands-on ServiceNow development experience. Demonstrated experience supporting federal government clients and programs. Strong experience developing custom ServiceNow solutions using JavaScript and platform scripting capabilities. Experience working in Agile/Scrum development environments. Strong analytical, troubleshooting, and problem-solving skills. Ability to communicate effectively with both technical and non-technical stakeholders. Experience translating business requirements into technical designs and implemented solutions. Preferred Qualifications Deep knowledge of the ServiceNow platform and core modules, including: Service Catalog Service Portal Incident Management Knowledge Management Reporting and Dashboards Experience with IT Service Management (ITSM), IT Asset Management (ITAM), and Configuration Management Database (CMDB) processes. Knowledge of ITIL best practices and service management frameworks. Familiarity with PMP, PRINCE2, or related project management methodologies. Experience supporting enterprise-scale ServiceNow environments. Experience performing data analysis, data modeling, and working with large datasets. Understanding of software development lifecycle (SDLC) principles and enterprise application support. Experience with platform performance monitoring, optimization, and governance. Preferred Certifications ServiceNow Certified Application Developer (CAD) Additional ServiceNow certifications are highly desirable ITIL Foundation Certification preferred About ITC Digital Solutions: ITC Digital Solutions, a division of ITC Federal, delivers advanced technology solutions that help federal agencies modernize systems, harness data and AI, and adopt emerging technologies to advance their missions. Building on more than two decades of public sector experience, the team brings deep expertise in IT strategy, application development and testing, digital modernization, data and AI, and technology transformation across civilian, health, national security, and defense agencies. Disclaimer All qualified applicants will be considered for employment based on their skills and merit. Please be aware that ITC may capture your image (video or screenshot) during the interview process, and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by ITC. ITC discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors considered in making compensation decisions, including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales- or revenue-based metrics, and business or organizational needs. At ITC, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $120,000-$150,000. Full-time regular employees are eligible for paid time off, medical, dental, and vision insurance, a 401(k), and any other benefits available to eligible employees. Note: No amount of pay is considered wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with applicable law. Equal Opportunity Employer/Protected Veterans The contractor will not discharge or otherwise discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions may not disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge; (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer; or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).
SCOPE OF WORK: SMUD is issuing this Request for Proposal to engage a qualified resource to provide a leased employee to support our continued build out and maturing of ServiceNow's Integrated Risk Management (IRM) and Continuous Authorization and Monitoring (CAM) modules. This initiative will help to better align SMUD's Cybersecurity Risk Program with NIST's Cybersecurity and Risk Management Frameworks (CSF/RMF).
10/27/2026
Full time
SCOPE OF WORK: SMUD is issuing this Request for Proposal to engage a qualified resource to provide a leased employee to support our continued build out and maturing of ServiceNow's Integrated Risk Management (IRM) and Continuous Authorization and Monitoring (CAM) modules. This initiative will help to better align SMUD's Cybersecurity Risk Program with NIST's Cybersecurity and Risk Management Frameworks (CSF/RMF).
Position Overview We are seeking a highly skilled Planisware Technical Architect to lead the technical design, architecture, integration, configuration, and implementation of an enterprise Planisware platform supporting General Motors' Product Development, R&D, PMO, Planning, and related organizations. The successful candidate will serve as a primary technical authority for Planisware solutions and will work closely with business stakeholders, IT leadership, enterprise architects, product owners, systems analysts, integration teams, and implementation partners. This is an excellent opportunity to work on a growing enterprise platform and help drive the transition toward a scalable SaaS-based Planisware solution. Key Responsibilities Solution Architecture & Platform Design Define and maintain the overall technical architecture for Planisware implementations. Design scalable solutions supporting portfolio management, project management, resource planning, financial planning, and scenario planning. Design strategies across development, testing, and production environments. Ensure compliance with enterprise architecture, security, and integration standards. Establish reusable technical components, standards, and best practices. Planisware Configuration & Development Lead technical configuration of the Planisware platform. Guide development teams on configuration, customization, extensions, workflows, and automation. Review technical designs and code for performance, scalability, and maintainability. Support release management, deployment planning, and environment governance. Enterprise Integration Design and oversee integrations between Planisware and enterprise systems such as: SAP Jira Active Directory / SSO Data warehouses Reporting platforms Planning and portfolio management systems Define API, file-based, and event-driven integration patterns. Partner with integration and data engineering teams to deliver secure and reliable data exchanges. Data Migration & Architecture Own technical strategies for data conversion and migration. Design migration frameworks, validation, reconciliation, and cutover approaches. Lead data quality assessments and remediation. Support migration of project, portfolio, resource, financial, and historical data. Security & Operations Establish platform governance and technical operating procedures. Design role-based security models and access controls. Support audit, compliance, and regulatory requirements. Define monitoring, performance management, backup, disaster recovery, and operational support processes. Stakeholder Collaboration Work with business leaders, PMO organizations, Finance, Product Development, IT stakeholders, and implementation partners. Translate business requirements into technical solution designs. Lead architecture reviews, design workshops, and technical decision-making sessions. Mentor internal technical resources and help establish a Planisware Center of Excellence. Required Qualifications 8+ years of enterprise application architecture experience. 5+ years of Planisware implementation and configuration experience. Proven experience working as a Technical Architect on large-scale Planisware deployments. Strong experience with Planisware Enterprise. Strong understanding of Planisware SaaS architecture. Experience with resource and portfolio planning. Experience with project financial management. Enterprise integration experience. Data migration and data architecture experience. Strong understanding of API-based integration architectures. Experience with cloud-based enterprise applications and SaaS deployment models. Excellent communication and stakeholder management skills. Technical Skills Planisware Enterprise Planisware Platform Configuration Planisware Data Model Design Workflow Automation Portfolio & Resource Management Financial Planning Scenario Planning Reporting & Dashboards Security Administration REST APIs Web Services ETL / Data Migration SFTP / File-Based Integrations Identity Management / SSO Enterprise Architecture Solution Architecture Data Architecture Integration Architecture Cloud / SaaS Platforms SQL / Relational Databases Java / JavaScript Preferred Qualifications Experience supporting automotive, manufacturing, engineering, or R&D organizations. Experience implementing enterprise PPM solutions at global scale. Familiarity with: SAP Jira Azure Power BI ServiceNow Enterprise Data Lake architectures Experience establishing or operating a Portfolio Management Center of Excellence. Planisware Developer certification is preferred. Education High School Diploma required. Bachelor's degree preferred.
10/27/2026
Full time
Position Overview We are seeking a highly skilled Planisware Technical Architect to lead the technical design, architecture, integration, configuration, and implementation of an enterprise Planisware platform supporting General Motors' Product Development, R&D, PMO, Planning, and related organizations. The successful candidate will serve as a primary technical authority for Planisware solutions and will work closely with business stakeholders, IT leadership, enterprise architects, product owners, systems analysts, integration teams, and implementation partners. This is an excellent opportunity to work on a growing enterprise platform and help drive the transition toward a scalable SaaS-based Planisware solution. Key Responsibilities Solution Architecture & Platform Design Define and maintain the overall technical architecture for Planisware implementations. Design scalable solutions supporting portfolio management, project management, resource planning, financial planning, and scenario planning. Design strategies across development, testing, and production environments. Ensure compliance with enterprise architecture, security, and integration standards. Establish reusable technical components, standards, and best practices. Planisware Configuration & Development Lead technical configuration of the Planisware platform. Guide development teams on configuration, customization, extensions, workflows, and automation. Review technical designs and code for performance, scalability, and maintainability. Support release management, deployment planning, and environment governance. Enterprise Integration Design and oversee integrations between Planisware and enterprise systems such as: SAP Jira Active Directory / SSO Data warehouses Reporting platforms Planning and portfolio management systems Define API, file-based, and event-driven integration patterns. Partner with integration and data engineering teams to deliver secure and reliable data exchanges. Data Migration & Architecture Own technical strategies for data conversion and migration. Design migration frameworks, validation, reconciliation, and cutover approaches. Lead data quality assessments and remediation. Support migration of project, portfolio, resource, financial, and historical data. Security & Operations Establish platform governance and technical operating procedures. Design role-based security models and access controls. Support audit, compliance, and regulatory requirements. Define monitoring, performance management, backup, disaster recovery, and operational support processes. Stakeholder Collaboration Work with business leaders, PMO organizations, Finance, Product Development, IT stakeholders, and implementation partners. Translate business requirements into technical solution designs. Lead architecture reviews, design workshops, and technical decision-making sessions. Mentor internal technical resources and help establish a Planisware Center of Excellence. Required Qualifications 8+ years of enterprise application architecture experience. 5+ years of Planisware implementation and configuration experience. Proven experience working as a Technical Architect on large-scale Planisware deployments. Strong experience with Planisware Enterprise. Strong understanding of Planisware SaaS architecture. Experience with resource and portfolio planning. Experience with project financial management. Enterprise integration experience. Data migration and data architecture experience. Strong understanding of API-based integration architectures. Experience with cloud-based enterprise applications and SaaS deployment models. Excellent communication and stakeholder management skills. Technical Skills Planisware Enterprise Planisware Platform Configuration Planisware Data Model Design Workflow Automation Portfolio & Resource Management Financial Planning Scenario Planning Reporting & Dashboards Security Administration REST APIs Web Services ETL / Data Migration SFTP / File-Based Integrations Identity Management / SSO Enterprise Architecture Solution Architecture Data Architecture Integration Architecture Cloud / SaaS Platforms SQL / Relational Databases Java / JavaScript Preferred Qualifications Experience supporting automotive, manufacturing, engineering, or R&D organizations. Experience implementing enterprise PPM solutions at global scale. Familiarity with: SAP Jira Azure Power BI ServiceNow Enterprise Data Lake architectures Experience establishing or operating a Portfolio Management Center of Excellence. Planisware Developer certification is preferred. Education High School Diploma required. Bachelor's degree preferred.
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated ServiceNow Developer for a Full-Time Remote position. Job Summary: The ServiceNow Developer will operate as part of an integrated Information Technology (IT) service team to support the current and future support and operational needs of the IT Users and their systems. Provide day-to-day operational administration support for the ServiceNow system (all modules and system components) used to support the ServiceNow implementation. Essential Functions: Provide subject matter expertise for ServiceNow and ITIL, recommending and designing solutions to be implemented on the ServiceNow platform, including instantiation of new modules as well as helping improve and streamline existing capabilities and applications. Configure and enhance all aspects of ServiceNow, such as workflow, user interface (UI), client scripts, business rules, catalogs, orchestration and more, utilizing out-of-the-box functionality as much as possible and customization when necessary Experience working with ServiceNow CMDB System integration, such as web services, REST APIs, SOAP, MID, etc. Provide programming expertise with Javascript, AngularJS, HTML, CSS, XML, AJAX, JQuery, Bootstrap and Shell Scripting Advise where out-of-the-box functionality can achieve a desired outcome instead of resorting to customization as part of the demand management process Develop Dashboards and reports Partner with product management to transform business needs from the customer to tangible items within ServiceNow using platform modules or creating new scoped applications Provide high-level estimations and guidance for the breakdown of work into features, epics, and stories, including identifying the need for technical spikes Work with the Product Management team to create working demos and prototypes as necessary, prior to full deployment within the ServiceNow environment Provide feedback to product management and development teams with regard to alternative options and approaches that may not have been considered. Identify upcoming platform release opportunities and stay current with the relevant areas of now and next versions of ServiceNow, making technical recommendations to product management for the NuAxis ServiceNow roadmap. Partner with ServiceNow to identify solutions, raise issues, and provide input into the ServiceNow product roadmaps. Establish documentation, testing, and coding standards for developers to adhere to. Partner with the platform architect to identify opportunities to improve and streamline the overall platform. Create ServiceNow solutions and design web-based solutions. Identify system deficiencies and recommend solutions and continual service improvements. Design access controls to ensure an appropriate least privilege approach to solution design. Improve performance and configuration by utilizing ServiceNow best practices Collaborate effectively with other ServiceNow administrators to develop global solutions Perform system and integration testing with sample and live data Demonstrate best practices around programming methodologies, platform management, and languages and help define team coding standards, procedures, and techniques. Influence and design, providing options with pros, cons, and risks around all key technical decisions during the program delivery process Review existing implementations and implementing improvements and provide support for design changes to provide value. Assess security architecture to be consistent with federal standards and industry best practices. Education: Bachelor's Degree ServiceNow Developer and Implementation or Architect certification Experience with integration of legacy tools with ServiceNow Experience: Minimum of 3 years developing on the ServiceNow platform 2+ years implementing systems using the Agile/Scrum methodology Experience implementing systems using the Agile/Scrum methodology Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.) Experience implementing Service Catalog, CMS, MID Server, Integrations with LDAP, and other applications external to ServiceNow Experience with web technologies such as Javascript, XML, HTML, CSS, web services, and other similar technologies Familiarity with User Interface design and User Experience concepts Proven experience in delivering ServiceNow for large organizations Excellent written and verbal communication skills Experience working with multiple teams simultaneously Experience delegating work to less experienced team members Additional Requirements: All offers of employment are contingent upon one's eligibility to obtain and maintain a federal public trust Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them.Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
10/27/2026
Full time
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated ServiceNow Developer for a Full-Time Remote position. Job Summary: The ServiceNow Developer will operate as part of an integrated Information Technology (IT) service team to support the current and future support and operational needs of the IT Users and their systems. Provide day-to-day operational administration support for the ServiceNow system (all modules and system components) used to support the ServiceNow implementation. Essential Functions: Provide subject matter expertise for ServiceNow and ITIL, recommending and designing solutions to be implemented on the ServiceNow platform, including instantiation of new modules as well as helping improve and streamline existing capabilities and applications. Configure and enhance all aspects of ServiceNow, such as workflow, user interface (UI), client scripts, business rules, catalogs, orchestration and more, utilizing out-of-the-box functionality as much as possible and customization when necessary Experience working with ServiceNow CMDB System integration, such as web services, REST APIs, SOAP, MID, etc. Provide programming expertise with Javascript, AngularJS, HTML, CSS, XML, AJAX, JQuery, Bootstrap and Shell Scripting Advise where out-of-the-box functionality can achieve a desired outcome instead of resorting to customization as part of the demand management process Develop Dashboards and reports Partner with product management to transform business needs from the customer to tangible items within ServiceNow using platform modules or creating new scoped applications Provide high-level estimations and guidance for the breakdown of work into features, epics, and stories, including identifying the need for technical spikes Work with the Product Management team to create working demos and prototypes as necessary, prior to full deployment within the ServiceNow environment Provide feedback to product management and development teams with regard to alternative options and approaches that may not have been considered. Identify upcoming platform release opportunities and stay current with the relevant areas of now and next versions of ServiceNow, making technical recommendations to product management for the NuAxis ServiceNow roadmap. Partner with ServiceNow to identify solutions, raise issues, and provide input into the ServiceNow product roadmaps. Establish documentation, testing, and coding standards for developers to adhere to. Partner with the platform architect to identify opportunities to improve and streamline the overall platform. Create ServiceNow solutions and design web-based solutions. Identify system deficiencies and recommend solutions and continual service improvements. Design access controls to ensure an appropriate least privilege approach to solution design. Improve performance and configuration by utilizing ServiceNow best practices Collaborate effectively with other ServiceNow administrators to develop global solutions Perform system and integration testing with sample and live data Demonstrate best practices around programming methodologies, platform management, and languages and help define team coding standards, procedures, and techniques. Influence and design, providing options with pros, cons, and risks around all key technical decisions during the program delivery process Review existing implementations and implementing improvements and provide support for design changes to provide value. Assess security architecture to be consistent with federal standards and industry best practices. Education: Bachelor's Degree ServiceNow Developer and Implementation or Architect certification Experience with integration of legacy tools with ServiceNow Experience: Minimum of 3 years developing on the ServiceNow platform 2+ years implementing systems using the Agile/Scrum methodology Experience implementing systems using the Agile/Scrum methodology Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.) Experience implementing Service Catalog, CMS, MID Server, Integrations with LDAP, and other applications external to ServiceNow Experience with web technologies such as Javascript, XML, HTML, CSS, web services, and other similar technologies Familiarity with User Interface design and User Experience concepts Proven experience in delivering ServiceNow for large organizations Excellent written and verbal communication skills Experience working with multiple teams simultaneously Experience delegating work to less experienced team members Additional Requirements: All offers of employment are contingent upon one's eligibility to obtain and maintain a federal public trust Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them.Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
Job Title: Senior Platform Automation Engineer - Datadog & ServiceNow Position Overview This role combines insurance technology knowledge, service catalog and CMDB expertise, observability tooling, and production-grade automation. The work involves helping map complex insurance technology structures into a technical service catalog while improving data quality, matching, and adoption of shared platforms and standards across engineering teams. What You'll Do / Key Responsibilities Apply insurance domain knowledge to understand how insurance carriers structure technology around lines of business and map that structure to a technical service catalog while preserving meaningful business distinctions. Work with Datadog Service Catalog, APM tagging conventions, and monitor configuration. Work with ServiceNow CMDB data, including cmdb_ci_service and relationship tables. Evaluate data quality, matching heuristics, and the reliability and limitations of data across systems. Drive the adoption of shared tooling or standards across engineering teams through incentive design and low-friction onboarding. Support phased, metrics-driven platform or framework rollouts across multiple independent teams. Build and maintain production-grade Python automation for data matching and ETL processes. Develop automation involving fuzzy matching, scoring, and join logic across heterogeneous data sources. Required Qualifications Strong experience in the insurance domain, including understanding how insurance carriers structure technology around lines of business and mapping that structure onto a technical service catalog without flattening meaningful business distinctions. Strong experience with Datadog and ServiceNow. Hands-on experience with Datadog Service Catalog, APM tagging conventions, and monitor configuration. Experience with ServiceNow CMDB, including cmdb_ci_service and relationship tables, with the ability to reason about data quality, matching heuristics, and where each system's data can and cannot be trusted. Strong experience rolling out platform or framework adoption, including helping engineering teams adopt shared tooling or standards through incentive design and low-friction onboarding. Experience running phased, metrics-driven rollouts across multiple independent teams. Strong experience in Python and automation. Ability to build and maintain production-grade data-matching and ETL pipelines involving fuzzy matching, scoring, and join logic across heterogeneous sources. Preferred Qualifications Experience with GitLab, including CI Visibility and project/group tagging. Experience with Backstage or similar internal developer portals. Familiarity with service dependency mapping. Familiarity with system-of-record and provenance patterns in a catalog or CMDB context. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
10/27/2026
Full time
Job Title: Senior Platform Automation Engineer - Datadog & ServiceNow Position Overview This role combines insurance technology knowledge, service catalog and CMDB expertise, observability tooling, and production-grade automation. The work involves helping map complex insurance technology structures into a technical service catalog while improving data quality, matching, and adoption of shared platforms and standards across engineering teams. What You'll Do / Key Responsibilities Apply insurance domain knowledge to understand how insurance carriers structure technology around lines of business and map that structure to a technical service catalog while preserving meaningful business distinctions. Work with Datadog Service Catalog, APM tagging conventions, and monitor configuration. Work with ServiceNow CMDB data, including cmdb_ci_service and relationship tables. Evaluate data quality, matching heuristics, and the reliability and limitations of data across systems. Drive the adoption of shared tooling or standards across engineering teams through incentive design and low-friction onboarding. Support phased, metrics-driven platform or framework rollouts across multiple independent teams. Build and maintain production-grade Python automation for data matching and ETL processes. Develop automation involving fuzzy matching, scoring, and join logic across heterogeneous data sources. Required Qualifications Strong experience in the insurance domain, including understanding how insurance carriers structure technology around lines of business and mapping that structure onto a technical service catalog without flattening meaningful business distinctions. Strong experience with Datadog and ServiceNow. Hands-on experience with Datadog Service Catalog, APM tagging conventions, and monitor configuration. Experience with ServiceNow CMDB, including cmdb_ci_service and relationship tables, with the ability to reason about data quality, matching heuristics, and where each system's data can and cannot be trusted. Strong experience rolling out platform or framework adoption, including helping engineering teams adopt shared tooling or standards through incentive design and low-friction onboarding. Experience running phased, metrics-driven rollouts across multiple independent teams. Strong experience in Python and automation. Ability to build and maintain production-grade data-matching and ETL pipelines involving fuzzy matching, scoring, and join logic across heterogeneous sources. Preferred Qualifications Experience with GitLab, including CI Visibility and project/group tagging. Experience with Backstage or similar internal developer portals. Familiarity with service dependency mapping. Familiarity with system-of-record and provenance patterns in a catalog or CMDB context. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
Credit Acceptance Corporation
San Francisco, California
At Credit Acceptance, we are building on the foundation of a successful business while investing in the future through technology, data, AI, and continuous improvement. As we continue to evolve, our Team Members play an active role in improving experiences, driving meaningful change, and shaping the future of our business. We foster an environment where people are empowered to contribute ideas, develop their careers, make an impact, and help lead our continued transformation. Our Engineering teams are helping shape the future of Credit Acceptance through innovation. Team Members collaborate across the organization to solve complex challenges, build impactful solutions, challenge the status quo, and support informed business decisions. We value curiosity, continuous learning, and new ideas from people who are passionate about driving modernization and meaningful business impact. Outcomes and Activities Engineer AI-powered self-service. Use ServiceNow conversational experiences, knowledge, workflows, and agent capabilities, applying deterministic automation where appropriate and bounded AI reasoning where it adds value. Find friction and simplify before automating. Partner with product owners, service teams, and business stakeholders to prioritize opportunities. Eliminate unnecessary steps and favor platform-native capabilities over customization. Engineer trusted enterprise context for AI. Improve knowledge quality with service owners and implement permissions-aware retrieval grounded in catalog, CMDB, and service data. Evaluate and govern AI before release. Define evaluation scenarios and release criteria covering response accuracy, grounding, task completion, and unsafe actions. Test changes to prompts, models, tools, and knowledge before release. Build in human approval for sensitive actions, audit trails, and the ability to suspend faulty automation. Create reusable, trustworthy capabilities. Build reusable actions, subflows, and agent tools that serve multiple business processes. Expose governed ServiceNow services through APIs. Design secure integrations with defined contracts, validation, retries, and rollback. Protect access and sensitive data. Configure least-privilege roles, integration identities, and secrets management. Support access reviews and audit evidence with process owners and Security. Preserve required approvals and segregation of duties. Measure productivity outcomes. Establish a baseline with business owners, then measure cycle time, manual steps removed, hours released, adoption, and rework. Distinguish capacity released from realized savings, and account for ongoing support and tool costs. Operate and release dependable capabilities. Own production reliability for platform capabilities and integrations. Use logs , alerts, and root-cause analysis to reduce recurring failures. Monitor task completion, self-service resolution, and latency. Automate regression testing, maintain source control, and document runbooks. Participate in the on-call rotation. Raise engineering quality and enable adoption. Provide technical leadership through design reviews, code reviews, and mentoring. Evaluate relevant ServiceNow releases and AI capabilities, and recommend roadmap improvements based on business value. Use approved AI tools in engineering and review generated output. Provide user guidance and knowledge transfer. Requirements Bachelor's degree in Computer Science, Information Systems, or a closely related field, or equivalent work experience. 6+ years of enterprise software or platform engineering experience, including substantial hands-on ServiceNow experience across workflow automation, data models, access controls, JavaScript, platform APIs, and integrations. Demonstrated experience delivering enterprise self-service, conversational AI, intelligent automation, or agent-based solutions, with measurable adoption. Practical expertise in the Software Development Life Cycle (SDLC) and Agent Development Life Cycle (ADLC), including Agile/SCRUM practices, testing, release management and DevOps practices. Experience building secure, compliant cloud-based applications, including access controls and sensitive data handling; familiarity with standards such as SOC 2. Experience providing technical leadership and mentoring to other engineers. Candidates must reside in or be willing to relocate to one of the following hub locations: the greater Southfield, Michigan, area; the greater Bellevue, Washington, area; or the San Francisco Bay Area, California. Preferred Hands-on experience with ServiceNow Employee Center, Virtual Agent, Now Assist, AI Agents, Flow Designer, or Integration Hub, and App Engine. Depth in self-service capabilities is more valuable than exposure to every module. Experience with ITSM, knowledge management, service catalog design, and CMDB data quality or service mapping. HRSD, ITAM, SPM, and ITOM experience is beneficial when relevant to the business use case. Experience exposing enterprise actions to external AI assistants or agents through governed APIs or approved standards such as Model Context Protocol (MCP), and implementing AI evaluation datasets, production feedback loops, ServiceNow Automated Test Framework, deployment automation, or responsible AI lifecycle controls. Relevant ServiceNow certifications, such as Certified Application Developer or Certified System Administrator, supported by practical delivery experience. Knowledge and Skills Problem Solving: Diagnose and debug complex systems, including failed AI responses and actions. AI Quality and Oversight: Working knowledge of AI grounding and retrieval, evaluation methods, human oversight, and agent permissions. Business Partnership: Clarify problems, explain tradeoffs, and deliver usable solutions with measurable outcomes. Communication: Explain complex technical information, verbally and in writing, to all levels, including senior leadership. Influence and Leadership: Mentor engineers, challenge the status quo, and influence stakeholders toward innovative solutions. Emerging Technology: Understand AI, agentic systems, AIOps, and automation, and embed continuous learning and experimentation into day-to-day engineering. Competencies Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer's shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience. Engineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions. One Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively. Owner's Mindset: Owner's Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business. Target Compensation: This position offers a competitive base salary, with a range of $125,500 - $175,700 This position is eligible for an annual variable incentive of cash and equity, between 7.5 - 15% of base salary. Actual amounts are based on individual performance. Final compensation within the range is influenced by many factors including assigned hub location, role-specific skills, depth and experience level, industry background, relevant education and certifications. This position follows a hybrid work model, offering two work-from-home days and three standard in-office days each week with the team and key stakeholders at the local office. INDENGLP Benefits Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work Our Company Values: To be successful in this role, Team Members need to be: Positive by maintaining resiliency and focusing on solutions Respectful by collaborating and actively listening Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions Direct by effectively communicating and conveying courage Earnest by taking accountability, applying feedback and effectively planning and priority setting Expectations: Remain compliant with our policies processes and legal guidelines All other duties as assigned Attendance as required by department Advice! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application! P.S. We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk! Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another . click apply for full job details
10/27/2026
Full time
At Credit Acceptance, we are building on the foundation of a successful business while investing in the future through technology, data, AI, and continuous improvement. As we continue to evolve, our Team Members play an active role in improving experiences, driving meaningful change, and shaping the future of our business. We foster an environment where people are empowered to contribute ideas, develop their careers, make an impact, and help lead our continued transformation. Our Engineering teams are helping shape the future of Credit Acceptance through innovation. Team Members collaborate across the organization to solve complex challenges, build impactful solutions, challenge the status quo, and support informed business decisions. We value curiosity, continuous learning, and new ideas from people who are passionate about driving modernization and meaningful business impact. Outcomes and Activities Engineer AI-powered self-service. Use ServiceNow conversational experiences, knowledge, workflows, and agent capabilities, applying deterministic automation where appropriate and bounded AI reasoning where it adds value. Find friction and simplify before automating. Partner with product owners, service teams, and business stakeholders to prioritize opportunities. Eliminate unnecessary steps and favor platform-native capabilities over customization. Engineer trusted enterprise context for AI. Improve knowledge quality with service owners and implement permissions-aware retrieval grounded in catalog, CMDB, and service data. Evaluate and govern AI before release. Define evaluation scenarios and release criteria covering response accuracy, grounding, task completion, and unsafe actions. Test changes to prompts, models, tools, and knowledge before release. Build in human approval for sensitive actions, audit trails, and the ability to suspend faulty automation. Create reusable, trustworthy capabilities. Build reusable actions, subflows, and agent tools that serve multiple business processes. Expose governed ServiceNow services through APIs. Design secure integrations with defined contracts, validation, retries, and rollback. Protect access and sensitive data. Configure least-privilege roles, integration identities, and secrets management. Support access reviews and audit evidence with process owners and Security. Preserve required approvals and segregation of duties. Measure productivity outcomes. Establish a baseline with business owners, then measure cycle time, manual steps removed, hours released, adoption, and rework. Distinguish capacity released from realized savings, and account for ongoing support and tool costs. Operate and release dependable capabilities. Own production reliability for platform capabilities and integrations. Use logs , alerts, and root-cause analysis to reduce recurring failures. Monitor task completion, self-service resolution, and latency. Automate regression testing, maintain source control, and document runbooks. Participate in the on-call rotation. Raise engineering quality and enable adoption. Provide technical leadership through design reviews, code reviews, and mentoring. Evaluate relevant ServiceNow releases and AI capabilities, and recommend roadmap improvements based on business value. Use approved AI tools in engineering and review generated output. Provide user guidance and knowledge transfer. Requirements Bachelor's degree in Computer Science, Information Systems, or a closely related field, or equivalent work experience. 6+ years of enterprise software or platform engineering experience, including substantial hands-on ServiceNow experience across workflow automation, data models, access controls, JavaScript, platform APIs, and integrations. Demonstrated experience delivering enterprise self-service, conversational AI, intelligent automation, or agent-based solutions, with measurable adoption. Practical expertise in the Software Development Life Cycle (SDLC) and Agent Development Life Cycle (ADLC), including Agile/SCRUM practices, testing, release management and DevOps practices. Experience building secure, compliant cloud-based applications, including access controls and sensitive data handling; familiarity with standards such as SOC 2. Experience providing technical leadership and mentoring to other engineers. Candidates must reside in or be willing to relocate to one of the following hub locations: the greater Southfield, Michigan, area; the greater Bellevue, Washington, area; or the San Francisco Bay Area, California. Preferred Hands-on experience with ServiceNow Employee Center, Virtual Agent, Now Assist, AI Agents, Flow Designer, or Integration Hub, and App Engine. Depth in self-service capabilities is more valuable than exposure to every module. Experience with ITSM, knowledge management, service catalog design, and CMDB data quality or service mapping. HRSD, ITAM, SPM, and ITOM experience is beneficial when relevant to the business use case. Experience exposing enterprise actions to external AI assistants or agents through governed APIs or approved standards such as Model Context Protocol (MCP), and implementing AI evaluation datasets, production feedback loops, ServiceNow Automated Test Framework, deployment automation, or responsible AI lifecycle controls. Relevant ServiceNow certifications, such as Certified Application Developer or Certified System Administrator, supported by practical delivery experience. Knowledge and Skills Problem Solving: Diagnose and debug complex systems, including failed AI responses and actions. AI Quality and Oversight: Working knowledge of AI grounding and retrieval, evaluation methods, human oversight, and agent permissions. Business Partnership: Clarify problems, explain tradeoffs, and deliver usable solutions with measurable outcomes. Communication: Explain complex technical information, verbally and in writing, to all levels, including senior leadership. Influence and Leadership: Mentor engineers, challenge the status quo, and influence stakeholders toward innovative solutions. Emerging Technology: Understand AI, agentic systems, AIOps, and automation, and embed continuous learning and experimentation into day-to-day engineering. Competencies Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer's shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience. Engineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions. One Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively. Owner's Mindset: Owner's Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business. Target Compensation: This position offers a competitive base salary, with a range of $125,500 - $175,700 This position is eligible for an annual variable incentive of cash and equity, between 7.5 - 15% of base salary. Actual amounts are based on individual performance. Final compensation within the range is influenced by many factors including assigned hub location, role-specific skills, depth and experience level, industry background, relevant education and certifications. This position follows a hybrid work model, offering two work-from-home days and three standard in-office days each week with the team and key stakeholders at the local office. INDENGLP Benefits Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work Our Company Values: To be successful in this role, Team Members need to be: Positive by maintaining resiliency and focusing on solutions Respectful by collaborating and actively listening Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions Direct by effectively communicating and conveying courage Earnest by taking accountability, applying feedback and effectively planning and priority setting Expectations: Remain compliant with our policies processes and legal guidelines All other duties as assigned Attendance as required by department Advice! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application! P.S. We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk! Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another . click apply for full job details
Job Title: Site Reliability Operations Engineer - DevEx / AI Automation Location: Chandler, AZ / Charlotte, NC / Pennington, NJ Duration: Contract - 12 months Pay Range: $59.69/hr (W2) Job ID: 411043 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Site Reliability Operations Engineer - DevEx / AI Automation to join our dynamic team. The ideal candidate will have strong experience in site reliability engineering, incident and problem management, automation, DevOps, and AI-enabled developer platforms and a proven ability to improve reliability, availability, performance, and operational effectiveness for a Developer Experience Platform. Responsibilities: Operate and improve the Developer Experience Platform to deliver stable, secure, and resilient services. Lead major-incident management, drive blameless post-incident reviews, perform root-cause analysis, and track corrective actions with clear executive communication. Advance service-management practices using platforms such as ServiceNow for workflow, reporting, CMDB, and service measurement. Identify recurring toil and implement automation to improve MTTD, MTTR, and support efficiency. Apply infrastructure as code, configuration management, automated testing, and release governance to reduce deployment risk. Execute capacity planning, performance engineering, availability management, disaster recovery, and resilience testing aligned to business-continuity principles. Partner across engineering, operations, security, and service management to deliver data-driven improvements. Support end users through established incident, request, escalation, and service-level processes. Required Skills & Qualifications: 5-7+ years in SRE, production operations, platform support, service management, DevOps, analytics, or related disciplines. Demonstrated experience with major-incident management, post-incident reviews, RCA, and executive communications. Hands-on knowledge of Microsoft 365 Copilot, GitHub Copilot, and Copilot Studio, including practical use of generative AI for engineering and operations. Experience integrating agentic solutions using Microsoft Copilot Studio, Azure AI services, LLM APIs, Power Platform, GitHub, Python, and cloud-native automation. Strong understanding of SDLC, SDM pipelines, DevOps operating models, CI/CD, automated build, and deployment processes. Jenkins and Ansible preferred. Proficiency in scripting with Python, PowerShell, Bash, or Groovy and experience writing automation scripts. Experience with Java, .NET, and Python for application development or production support, including debugging and failure analysis. Linux and Windows Server administration, command-line proficiency, and enterprise monitoring tools experience. Service-management platform experience such as ServiceNow for workflow and reporting, including CMDB and service metrics. Security and access management knowledge, including vulnerability remediation, audit evidence, regulatory controls, and secure operations. Oracle/SQL or comparable query skills for extraction, transformation, analysis, and reporting. Experience with Pandas, NumPy, Matplotlib, and Seaborn preferred. Bachelor's or master's degree in Computer Science, Information Systems, Engineering, Data Science, Statistics, Design, or related field, or equivalent practical experience. ITIL Foundation or higher certification. Relevant cloud, DevOps, SRE, security, or platform certifications. Preferred Skills: Knowledge of responsible AI and enterprise governance, including data privacy, least-privilege access, content safety, prompt-injection mitigation, and compliance. Experience with capacity, performance, availability, disaster recovery, and resilience testing practices. Proficiency with Tableau, Power BI, D3.js, or similar for data storytelling and executive-ready reporting. Experience leading service reviews, operational-readiness assessments, reliability initiatives, and cross-functional incident and problem management. Working knowledge of Microsoft Office, SharePoint, and collaboration and documentation platforms. Knowledge of user-experience design principles for dashboards, reporting, and developer-facing services. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
10/27/2026
Full time
Job Title: Site Reliability Operations Engineer - DevEx / AI Automation Location: Chandler, AZ / Charlotte, NC / Pennington, NJ Duration: Contract - 12 months Pay Range: $59.69/hr (W2) Job ID: 411043 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Site Reliability Operations Engineer - DevEx / AI Automation to join our dynamic team. The ideal candidate will have strong experience in site reliability engineering, incident and problem management, automation, DevOps, and AI-enabled developer platforms and a proven ability to improve reliability, availability, performance, and operational effectiveness for a Developer Experience Platform. Responsibilities: Operate and improve the Developer Experience Platform to deliver stable, secure, and resilient services. Lead major-incident management, drive blameless post-incident reviews, perform root-cause analysis, and track corrective actions with clear executive communication. Advance service-management practices using platforms such as ServiceNow for workflow, reporting, CMDB, and service measurement. Identify recurring toil and implement automation to improve MTTD, MTTR, and support efficiency. Apply infrastructure as code, configuration management, automated testing, and release governance to reduce deployment risk. Execute capacity planning, performance engineering, availability management, disaster recovery, and resilience testing aligned to business-continuity principles. Partner across engineering, operations, security, and service management to deliver data-driven improvements. Support end users through established incident, request, escalation, and service-level processes. Required Skills & Qualifications: 5-7+ years in SRE, production operations, platform support, service management, DevOps, analytics, or related disciplines. Demonstrated experience with major-incident management, post-incident reviews, RCA, and executive communications. Hands-on knowledge of Microsoft 365 Copilot, GitHub Copilot, and Copilot Studio, including practical use of generative AI for engineering and operations. Experience integrating agentic solutions using Microsoft Copilot Studio, Azure AI services, LLM APIs, Power Platform, GitHub, Python, and cloud-native automation. Strong understanding of SDLC, SDM pipelines, DevOps operating models, CI/CD, automated build, and deployment processes. Jenkins and Ansible preferred. Proficiency in scripting with Python, PowerShell, Bash, or Groovy and experience writing automation scripts. Experience with Java, .NET, and Python for application development or production support, including debugging and failure analysis. Linux and Windows Server administration, command-line proficiency, and enterprise monitoring tools experience. Service-management platform experience such as ServiceNow for workflow and reporting, including CMDB and service metrics. Security and access management knowledge, including vulnerability remediation, audit evidence, regulatory controls, and secure operations. Oracle/SQL or comparable query skills for extraction, transformation, analysis, and reporting. Experience with Pandas, NumPy, Matplotlib, and Seaborn preferred. Bachelor's or master's degree in Computer Science, Information Systems, Engineering, Data Science, Statistics, Design, or related field, or equivalent practical experience. ITIL Foundation or higher certification. Relevant cloud, DevOps, SRE, security, or platform certifications. Preferred Skills: Knowledge of responsible AI and enterprise governance, including data privacy, least-privilege access, content safety, prompt-injection mitigation, and compliance. Experience with capacity, performance, availability, disaster recovery, and resilience testing practices. Proficiency with Tableau, Power BI, D3.js, or similar for data storytelling and executive-ready reporting. Experience leading service reviews, operational-readiness assessments, reliability initiatives, and cross-functional incident and problem management. Working knowledge of Microsoft Office, SharePoint, and collaboration and documentation platforms. Knowledge of user-experience design principles for dashboards, reporting, and developer-facing services. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.
Position - ServiceNow ITSM Developer Location - Chicago, IL (1 Days onsite/Week) Experience - 6+ Years Type - Contract Job Description - Required Responsibility: Building and maintaining catalog items, variables, and automated workflows using Flow Designer or Workflow Editor. Configuring and maintaining ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management. Working with Business Rules, Script Includes, UI Actions, and Client Scripts. Troubleshooting system logs, tracking down performance bottlenecks, and performing code reviews. Supporting platform upgrades, unit testing ,Automated Test Framework (ATF), troubleshooting, and technical debt remediation. Familiarity with ITOM
10/27/2026
Full time
Position - ServiceNow ITSM Developer Location - Chicago, IL (1 Days onsite/Week) Experience - 6+ Years Type - Contract Job Description - Required Responsibility: Building and maintaining catalog items, variables, and automated workflows using Flow Designer or Workflow Editor. Configuring and maintaining ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management. Working with Business Rules, Script Includes, UI Actions, and Client Scripts. Troubleshooting system logs, tracking down performance bottlenecks, and performing code reviews. Supporting platform upgrades, unit testing ,Automated Test Framework (ATF), troubleshooting, and technical debt remediation. Familiarity with ITOM
Pay Range: $65.00hr - $70.00hr Job Overview: We are looking for an experienced SAP BRIM Project Manager / Support Lead to manage production support, continuous enhancement, and operational governance across the SAP BRIM (Billing and Revenue Innovation Management) landscape. This role combines hands-on functional understanding of core BRIM pillars with project management discipline. The candidate will lead a blended onshore/offshore team, enforce ITIL-based SLA/KPI targets, drive critical incident resolution, and govern small-to-medium business enhancements from scoping to hypercare. Role Details: Experience Level: 8 12+ years (minimum 4+ years in SAP BRIM environments, 3+ years in a Lead/PM role). Key Responsibilities: Lead day-to-day operations for Level 2 and Level 3 production support across the entire SAP BRIM suite. Own and report operational KPIs: mean time to acknowledge (MTTA), mean time to resolve (MTTR), SLA compliance (>98%), ticket backlog trends, and first-time-fix rates. Serve as the primary escalation point for Priority 1/2 billing, mediation, rating, and invoicing incidents; lead root cause analyses (RCA) and post-mortem discussions. Manage high-volume recurring operations: month-end billing cycles, automated rating batches, bill-run failures, out-of-sequence consumption data, and financial posting reconciliations. Manage minor release cadences, change requests (CRs), and platform enhancements using hybrid Agile/Scrum or Waterfall frameworks. Own project schedules, resource allocations, sprint backlogs, risk/issues/assumptions/dependencies (RAID) logs, and release readiness checklists. Coordinate end-to-end delivery: requirement Client, solution design review, build, system integration testing (SIT), regression testing, cutover, and post-deployment stabilization. Interface directly with business finance, IT steering committees, external System Integrators (SIs), and vendor partners. Provide functional governance across core modules: SAP SOM (Subscription Order Management), SAP CC (Convergent Charging), SAP CI (Convergent Invoicing), and SAP RAR. Coordinate integration integrity with SAP S/4HANA Finance, SAP CPQ, SAP Integration Suite (CPI), external CRM, and data mediation layers. Required Qualifications & Experience: Total Experience: 8+ years of IT delivery/support experience, with at least 4+ years dedicated to SAP BRIM (formerly Hybris Billing) and 3+ years running project management or application maintenance services (AMS). Core Technical Expertise: Functional or technical depth in at least two of the four BRIM components (SOM, CC, CI, RAR) alongside familiarity with the overall end-to-end data pipeline. Support Frameworks: Proven experience running structured ITIL processes (Incident, Problem, Change, and Release Management) using tools such as ServiceNow, Jira, or SAP Solution Manager. Project Delivery: Demonstrated success managing cross-functional technical teams (developers, functional consultants, BASIS, middleware teams) across distributed time zones. Integration Acumen: Familiarity with modern SAP interface technologies (OData, REST APIs, IDocs, SAP CPI) and reconciliation between rated events and general ledger entries. Education: Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, Finance, or a related discipline. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
10/27/2026
Full time
Pay Range: $65.00hr - $70.00hr Job Overview: We are looking for an experienced SAP BRIM Project Manager / Support Lead to manage production support, continuous enhancement, and operational governance across the SAP BRIM (Billing and Revenue Innovation Management) landscape. This role combines hands-on functional understanding of core BRIM pillars with project management discipline. The candidate will lead a blended onshore/offshore team, enforce ITIL-based SLA/KPI targets, drive critical incident resolution, and govern small-to-medium business enhancements from scoping to hypercare. Role Details: Experience Level: 8 12+ years (minimum 4+ years in SAP BRIM environments, 3+ years in a Lead/PM role). Key Responsibilities: Lead day-to-day operations for Level 2 and Level 3 production support across the entire SAP BRIM suite. Own and report operational KPIs: mean time to acknowledge (MTTA), mean time to resolve (MTTR), SLA compliance (>98%), ticket backlog trends, and first-time-fix rates. Serve as the primary escalation point for Priority 1/2 billing, mediation, rating, and invoicing incidents; lead root cause analyses (RCA) and post-mortem discussions. Manage high-volume recurring operations: month-end billing cycles, automated rating batches, bill-run failures, out-of-sequence consumption data, and financial posting reconciliations. Manage minor release cadences, change requests (CRs), and platform enhancements using hybrid Agile/Scrum or Waterfall frameworks. Own project schedules, resource allocations, sprint backlogs, risk/issues/assumptions/dependencies (RAID) logs, and release readiness checklists. Coordinate end-to-end delivery: requirement Client, solution design review, build, system integration testing (SIT), regression testing, cutover, and post-deployment stabilization. Interface directly with business finance, IT steering committees, external System Integrators (SIs), and vendor partners. Provide functional governance across core modules: SAP SOM (Subscription Order Management), SAP CC (Convergent Charging), SAP CI (Convergent Invoicing), and SAP RAR. Coordinate integration integrity with SAP S/4HANA Finance, SAP CPQ, SAP Integration Suite (CPI), external CRM, and data mediation layers. Required Qualifications & Experience: Total Experience: 8+ years of IT delivery/support experience, with at least 4+ years dedicated to SAP BRIM (formerly Hybris Billing) and 3+ years running project management or application maintenance services (AMS). Core Technical Expertise: Functional or technical depth in at least two of the four BRIM components (SOM, CC, CI, RAR) alongside familiarity with the overall end-to-end data pipeline. Support Frameworks: Proven experience running structured ITIL processes (Incident, Problem, Change, and Release Management) using tools such as ServiceNow, Jira, or SAP Solution Manager. Project Delivery: Demonstrated success managing cross-functional technical teams (developers, functional consultants, BASIS, middleware teams) across distributed time zones. Integration Acumen: Familiarity with modern SAP interface technologies (OData, REST APIs, IDocs, SAP CPI) and reconciliation between rated events and general ledger entries. Education: Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, Finance, or a related discipline. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Job Description Description The Digital Sector has a career opportunity for a Business Analyst supporting the Global Solutions Management - Operations II (GSM-O II) contract at DISA. This contract includes the Operations, Sustainment, Maintenance, Repair, and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN) in support of the Defense Information Systems Agency (DISA). It also includes support to other key tasks for DISA, including the transformation of DISA's operational mission through innovation, and support to DISA's mission partners. Candidate must be able to support a hybrid onsite/offsite schedule at Fort Meade, Scott AFB, SATX DISA facility, or Hill AFB, and at a minimum, a Secret clearance is required upon the start of employment. The Business Analyst will work directly with customers to capture business and user requirements and communicate those requirements to the team. This role will define detailed stories and epics, with applicable acceptance criteria in collaboration with product owners, Subject Matter Experts (SMEs), and development teams where the candidate will facilitate meetings with internal technical and operational teams. In addition, this role will be responsible for authoring content and peer reviewing a wide array of documents, including functional, technical, training as well as planning and roadmaps. The successful candidate primary responsibility will: Elicit, analyze, communicate, and validate requirements for business processes, accurately translating them into functional and technical requirements for the development team. Crafting and generating data sets and visualizations as necessary, leveraging best practices to enhance reporting and analytics quality. Performing various data-related tasks such as extraction, scrubbing, and transformation, along with maintaining metadata and data dictionaries Assistance pinpointing data issues, implement data fixes, perform manual extracts, etc. Tracking, monitoring and making updates to user stories directly in the Atlassian Jira tool. Identifying the 'As-Is' process and working with the Product Owner, SMEs, and developers to create the 'To-Be' process. Establishing governance and lifecycle management processes for all relevant data domains. Conduct focus groups to generate in-depth qualitative data. Analyze focus group data in conjunction with survey findings to derive comprehensive insights. Establish clear expectations, monitor performance, and hold teams accountable for meeting commitments, milestones, and delivery objectives. Build and maintain strong relationships with customers, leadership, and key stakeholders to ensure alignment on priorities and expectations. Oversee staffing, workload distribution, and resource utilization to ensure teams have the capacity and skills necessary to meet objectives. Direct, manage, and mentor junior team members to foster professional growth and ensure project success. Execution of engineering activities, requirements analysis, requirements traceability matrix, implementation planning, third party coordination, integration and test, documentation, deployment, and system assessment. Assuming ultimate accountability for the accuracy of all pertinent data, executing any necessary data updates endorsed by leadership. Collaborating and partnering with relevant business processes and digital solutions to ensure alignment with strategic roadmaps and seamless integration of existing data domains and business processes. Developing, documenting, and communicating the purpose of all relevant data attributes, definitions, and acceptable values to stakeholders, ensuring organizational alignment, and understanding Designing, implementing, and operating necessary business processes to monitor data health, swiftly identify and remediate data health issues, and visually manage performance metrics across management levels. Conducting stakeholder training as needed and participating in data governance forums as required. Experience collaborating with developers on designing & developing integrations that can integrate Master Data with other systems. Experience in implementing and working with AWS and ServiceNow Experience working in an agile environment with cross-functional teams. Must be able to work independently and in a team environment with limited direction to complete work assignments accurately and on time, prioritizing multiple requests for competing projects and day-to-day customer support Participate in User Acceptance testing and recommend improvements. Comfortable working in a dynamic Agile environment Basic Qualifications Requires a US Citizenship. Must hold an active DoD Secret clearance. Must be able to commute to Scott AFB, IL, Ft. Meade, MD, SATX DISA facility, or Ogden, UT for hybrid onsite/offsite support Bachelor's Degree with 12 - 15 years of relevant experience or master's with 10 -13 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable. Ability to work effectively across multidisciplinary teams. Proficiency in Microsoft PowerPoint, Word, and Excel. Maintain requirements traceability for software systems (RVTM) In-depth knowledge of data modeling, data architecture, and data warehousing Successful and demonstrated experience with Agile methodologies (Scrum) Preferred Qualifications Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc. Experience with JIRA, Git and Confluence. Understanding of ITIL foundation or ITIL certified. AWS cloud and ServiceNow certifications. Bachelor's degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline Experience working with large software systems including hardware integration and test. Experience working with multi-disciplinary technical development teams. Experience using SAFe as the agile development methodology. Experience moving from a legacy application to a new application Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team. Experience using Kanban to improve flow on support teams. Experience with DevOps/DevSecOps and CI/CD implementation. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. Original Posting:October 26, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range:Pay Range $116,350.00 - $210,325.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit . Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at -benefits. Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at . If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. . click apply for full job details
10/27/2026
Full time
Job Description Description The Digital Sector has a career opportunity for a Business Analyst supporting the Global Solutions Management - Operations II (GSM-O II) contract at DISA. This contract includes the Operations, Sustainment, Maintenance, Repair, and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN) in support of the Defense Information Systems Agency (DISA). It also includes support to other key tasks for DISA, including the transformation of DISA's operational mission through innovation, and support to DISA's mission partners. Candidate must be able to support a hybrid onsite/offsite schedule at Fort Meade, Scott AFB, SATX DISA facility, or Hill AFB, and at a minimum, a Secret clearance is required upon the start of employment. The Business Analyst will work directly with customers to capture business and user requirements and communicate those requirements to the team. This role will define detailed stories and epics, with applicable acceptance criteria in collaboration with product owners, Subject Matter Experts (SMEs), and development teams where the candidate will facilitate meetings with internal technical and operational teams. In addition, this role will be responsible for authoring content and peer reviewing a wide array of documents, including functional, technical, training as well as planning and roadmaps. The successful candidate primary responsibility will: Elicit, analyze, communicate, and validate requirements for business processes, accurately translating them into functional and technical requirements for the development team. Crafting and generating data sets and visualizations as necessary, leveraging best practices to enhance reporting and analytics quality. Performing various data-related tasks such as extraction, scrubbing, and transformation, along with maintaining metadata and data dictionaries Assistance pinpointing data issues, implement data fixes, perform manual extracts, etc. Tracking, monitoring and making updates to user stories directly in the Atlassian Jira tool. Identifying the 'As-Is' process and working with the Product Owner, SMEs, and developers to create the 'To-Be' process. Establishing governance and lifecycle management processes for all relevant data domains. Conduct focus groups to generate in-depth qualitative data. Analyze focus group data in conjunction with survey findings to derive comprehensive insights. Establish clear expectations, monitor performance, and hold teams accountable for meeting commitments, milestones, and delivery objectives. Build and maintain strong relationships with customers, leadership, and key stakeholders to ensure alignment on priorities and expectations. Oversee staffing, workload distribution, and resource utilization to ensure teams have the capacity and skills necessary to meet objectives. Direct, manage, and mentor junior team members to foster professional growth and ensure project success. Execution of engineering activities, requirements analysis, requirements traceability matrix, implementation planning, third party coordination, integration and test, documentation, deployment, and system assessment. Assuming ultimate accountability for the accuracy of all pertinent data, executing any necessary data updates endorsed by leadership. Collaborating and partnering with relevant business processes and digital solutions to ensure alignment with strategic roadmaps and seamless integration of existing data domains and business processes. Developing, documenting, and communicating the purpose of all relevant data attributes, definitions, and acceptable values to stakeholders, ensuring organizational alignment, and understanding Designing, implementing, and operating necessary business processes to monitor data health, swiftly identify and remediate data health issues, and visually manage performance metrics across management levels. Conducting stakeholder training as needed and participating in data governance forums as required. Experience collaborating with developers on designing & developing integrations that can integrate Master Data with other systems. Experience in implementing and working with AWS and ServiceNow Experience working in an agile environment with cross-functional teams. Must be able to work independently and in a team environment with limited direction to complete work assignments accurately and on time, prioritizing multiple requests for competing projects and day-to-day customer support Participate in User Acceptance testing and recommend improvements. Comfortable working in a dynamic Agile environment Basic Qualifications Requires a US Citizenship. Must hold an active DoD Secret clearance. Must be able to commute to Scott AFB, IL, Ft. Meade, MD, SATX DISA facility, or Ogden, UT for hybrid onsite/offsite support Bachelor's Degree with 12 - 15 years of relevant experience or master's with 10 -13 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable. Ability to work effectively across multidisciplinary teams. Proficiency in Microsoft PowerPoint, Word, and Excel. Maintain requirements traceability for software systems (RVTM) In-depth knowledge of data modeling, data architecture, and data warehousing Successful and demonstrated experience with Agile methodologies (Scrum) Preferred Qualifications Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc. Experience with JIRA, Git and Confluence. Understanding of ITIL foundation or ITIL certified. AWS cloud and ServiceNow certifications. Bachelor's degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline Experience working with large software systems including hardware integration and test. Experience working with multi-disciplinary technical development teams. Experience using SAFe as the agile development methodology. Experience moving from a legacy application to a new application Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team. Experience using Kanban to improve flow on support teams. Experience with DevOps/DevSecOps and CI/CD implementation. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. Original Posting:October 26, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range:Pay Range $116,350.00 - $210,325.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit . Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at -benefits. Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at . If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. . click apply for full job details
Job Description Job Description Description: Job Description DzGovTech is seeking a Data Visualization Specialist to support the Defense Logistics Agency (DLA) Enterprise Architecture (EA) program. This position supports DLA's mission to modernize enterprise architecture by transforming complex architecture, application, business, and technology data into meaningful visualizations that enable executive decision making and digital transformation initiatives. The successful candidate will work with Enterprise Architects, Business Architects, Application Architects, system owners, and business stakeholders to develop interactive dashboards, reports, and visual analytics using Microsoft Power BI, Power Apps, Qlik, and other enterprise visualization technologies. The position also supports Enterprise Architecture data integration, API development, automation, and reporting across multiple DLA repositories. Primary Responsibilities Design, develop, and maintain interactive dashboards, scorecards, and executive reports using Microsoft Power BI . Develop business applications and workflow solutions using Microsoft Power Apps . Create reusable semantic models, datasets, and visual analytics that support Enterprise Architecture initiatives. Develop visualizations using Enterprise Architecture data to identify trends, technology gaps, relationships, and "what-if" scenarios for DLA leadership. Design and document repeatable methods for extracting, transforming, integrating, and refreshing data from Enterprise Architecture repositories and other DLA data sources. Develop automated data refresh processes using modern Microsoft technologies and APIs whenever practical. Prepare enterprise data sets for visualization by integrating information from Enterprise Architecture repositories, ServiceNow, SAP, and other DLA systems. Develop SQL queries, stored procedures, and data models supporting enterprise reporting. Collaborate with Enterprise Architects, Program Managers, System Integrators, and Data Owners to improve data quality and visualization capabilities. Participate in Agile planning sessions, demonstrations, and continuous process improvement activities. Prepare technical documentation, visualization standards, user guides, and knowledge transfer materials. Recommend improvements to visualization techniques, data collection methods, automation, and reporting processes. Requirements: Minimum Qualifications Bachelor's degree from an accredited college or university. Minimum four (4) years of professional experience developing data visualization or business intelligence solutions. Experience designing dashboards and reports using Microsoft Power BI . Experience developing business applications using Microsoft Power Apps . Experience with Power BI Service , Power Query, DAX, and data modeling. Experience integrating multiple enterprise data sources into visualization platforms. Experience writing SQL queries, views, stored procedures, and working with relational databases. Experience developing dashboards against ERP transactional and analytical data models. Experience with enterprise visualization platforms such as: Microsoft Power BI Qlik Sense QlikView SAP Lumira Similar Business Intelligence tools Experience developing custom visualizations using HTML, JavaScript, D3.js, or similar technologies. Strong analytical, communication, and problem-solving skills. Preferred Qualifications Experience supporting the Defense Logistics Agency (DLA), Department of Defense, or other Federal agencies. Experience supporting Enterprise Architecture or Digital Transformation initiatives. Experience integrating data through REST APIs and enterprise repositories. Experience working with ServiceNow , SAP , Celonis , or Enterprise Architecture repositories. Experience creating automated data refresh and ETL processes. Experience working within Agile software development environments. Familiarity with DoDAF, BPMN, or Enterprise Architecture concepts. Experience developing executive dashboards supporting technology roadmaps, application portfolios, or business process analysis. Preferred Certifications Microsoft Certified: Power BI Data Analyst Associate (PL-300) Microsoft Power Platform App Maker Associate (PL-100) Microsoft Power Platform Functional Consultant Associate (PL-200) Microsoft Power Platform Developer Associate (PL-400) Qlik Sense Business Analyst Qlik Sense Data Architect Comparable Business Intelligence or Data Analytics certification Security Requirements Must possess an active IT-II Non-Critical Sensitive (Tier 3) clearance or be eligible to obtain one prior to contract start.
10/26/2026
Full time
Job Description Job Description Description: Job Description DzGovTech is seeking a Data Visualization Specialist to support the Defense Logistics Agency (DLA) Enterprise Architecture (EA) program. This position supports DLA's mission to modernize enterprise architecture by transforming complex architecture, application, business, and technology data into meaningful visualizations that enable executive decision making and digital transformation initiatives. The successful candidate will work with Enterprise Architects, Business Architects, Application Architects, system owners, and business stakeholders to develop interactive dashboards, reports, and visual analytics using Microsoft Power BI, Power Apps, Qlik, and other enterprise visualization technologies. The position also supports Enterprise Architecture data integration, API development, automation, and reporting across multiple DLA repositories. Primary Responsibilities Design, develop, and maintain interactive dashboards, scorecards, and executive reports using Microsoft Power BI . Develop business applications and workflow solutions using Microsoft Power Apps . Create reusable semantic models, datasets, and visual analytics that support Enterprise Architecture initiatives. Develop visualizations using Enterprise Architecture data to identify trends, technology gaps, relationships, and "what-if" scenarios for DLA leadership. Design and document repeatable methods for extracting, transforming, integrating, and refreshing data from Enterprise Architecture repositories and other DLA data sources. Develop automated data refresh processes using modern Microsoft technologies and APIs whenever practical. Prepare enterprise data sets for visualization by integrating information from Enterprise Architecture repositories, ServiceNow, SAP, and other DLA systems. Develop SQL queries, stored procedures, and data models supporting enterprise reporting. Collaborate with Enterprise Architects, Program Managers, System Integrators, and Data Owners to improve data quality and visualization capabilities. Participate in Agile planning sessions, demonstrations, and continuous process improvement activities. Prepare technical documentation, visualization standards, user guides, and knowledge transfer materials. Recommend improvements to visualization techniques, data collection methods, automation, and reporting processes. Requirements: Minimum Qualifications Bachelor's degree from an accredited college or university. Minimum four (4) years of professional experience developing data visualization or business intelligence solutions. Experience designing dashboards and reports using Microsoft Power BI . Experience developing business applications using Microsoft Power Apps . Experience with Power BI Service , Power Query, DAX, and data modeling. Experience integrating multiple enterprise data sources into visualization platforms. Experience writing SQL queries, views, stored procedures, and working with relational databases. Experience developing dashboards against ERP transactional and analytical data models. Experience with enterprise visualization platforms such as: Microsoft Power BI Qlik Sense QlikView SAP Lumira Similar Business Intelligence tools Experience developing custom visualizations using HTML, JavaScript, D3.js, or similar technologies. Strong analytical, communication, and problem-solving skills. Preferred Qualifications Experience supporting the Defense Logistics Agency (DLA), Department of Defense, or other Federal agencies. Experience supporting Enterprise Architecture or Digital Transformation initiatives. Experience integrating data through REST APIs and enterprise repositories. Experience working with ServiceNow , SAP , Celonis , or Enterprise Architecture repositories. Experience creating automated data refresh and ETL processes. Experience working within Agile software development environments. Familiarity with DoDAF, BPMN, or Enterprise Architecture concepts. Experience developing executive dashboards supporting technology roadmaps, application portfolios, or business process analysis. Preferred Certifications Microsoft Certified: Power BI Data Analyst Associate (PL-300) Microsoft Power Platform App Maker Associate (PL-100) Microsoft Power Platform Functional Consultant Associate (PL-200) Microsoft Power Platform Developer Associate (PL-400) Qlik Sense Business Analyst Qlik Sense Data Architect Comparable Business Intelligence or Data Analytics certification Security Requirements Must possess an active IT-II Non-Critical Sensitive (Tier 3) clearance or be eligible to obtain one prior to contract start.
