POSITION DESCRIPTION Desktop Support Technician Department: Information Technology FLSA Classification: Non-Exempt Employment Type: Full-Time POSITION SUMMARY The Deskside Support Technician performs advanced service, repair, and/or installation of computer products, including system hardware, parts management, software, printers and PCs. The position provides technical support to customers on operational and maintenance aspects of system equipment and serves as the customer contact. Additionally, this role trains other employees on the team. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. • Performs routine and advanced computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment. • Primarily provides Tier 1 support as needed. • Escalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction. • Processes timely and accurate information to ensure compliance with vendor warranty requirements. • Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns. • Adheres to client policies and procedures while maintaining the integrity of the customer's data. • Maintains and updates work order tickets in client's ITSM tool (ServiceNow). • Coordinates across multiple departments/vendors to provide support. • Represents LTM in a professional and businesslike manner and communicates effectively with customers and associates. • Interacts with the customer when responding to technical questions or requests for information. • Supports the Team Lead and/or Supervisor with reporting and responsibility coverage. • Trains other technicians. • Maintains regular attendance. • Other duties as assigned by management. MINIMUM QUALIFICATIONS Education • Must have a high school diploma or equivalent; College degree in a related field is preferred. • Associates degree or at least 3 years of technical or related experience Experience • Proficient in the troubleshooting and repair of various manufacturers' laptops, desktops, printers, and peripherals. • Working knowledge and hands-on experience supporting handheld devices and/or mobile devices (iPads, iPhones, flip-phones, etc.). • Knowledge of industry quality standards. Certifications (Preferred) • CompTIA A+ Qualifications / Skills Preferred • Attention to Detail - Intermediate • Printer Setup & Repair - Intermediate • Customer Service - Intermediate • Office 365 - Intermediate • Problem Resolution - Intermediate REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Strong verbal and written communication skills. • Ability to explain product material to a variety of audiences at all levels of the business. • Ability to work independently and as a member of a team. • Effective interpersonal skills. • Attention to detail, excellent organizational skills, and must possess solid customer service skills. • Maintain a professional dress code and general appearance. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Must be able to lift and carry at least 75 lbs. • Must be able to stand for long periods of time. • Must be able to walk for long distances. • Must be able to sit at a computer for long periods of time. • Must be able to work in a fast-paced environment. • Manual dexterity to use keyboard to input information. Equipment Used: • Computer • Phone Conditions of Employment: • Must pass background check. • Must pass pre-employment drug test. • Must maintain required certification levels. • Must maintain valid driver's license. • Must have reliable vehicle and maintain proper insurance while employed. Behaviors Preferred • Team Player: Works well as a member of a group • Dedicated: Devoted to a task or purpose with loyalty or integrity • Detail Oriented: Capable of carrying out a given task with all the necessary details to get the task done well Motivations Preferred • Self-Starter: Inspired to perform without outside help EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.
10/27/2026
Full time
POSITION DESCRIPTION Desktop Support Technician Department: Information Technology FLSA Classification: Non-Exempt Employment Type: Full-Time POSITION SUMMARY The Deskside Support Technician performs advanced service, repair, and/or installation of computer products, including system hardware, parts management, software, printers and PCs. The position provides technical support to customers on operational and maintenance aspects of system equipment and serves as the customer contact. Additionally, this role trains other employees on the team. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. • Performs routine and advanced computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment. • Primarily provides Tier 1 support as needed. • Escalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction. • Processes timely and accurate information to ensure compliance with vendor warranty requirements. • Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns. • Adheres to client policies and procedures while maintaining the integrity of the customer's data. • Maintains and updates work order tickets in client's ITSM tool (ServiceNow). • Coordinates across multiple departments/vendors to provide support. • Represents LTM in a professional and businesslike manner and communicates effectively with customers and associates. • Interacts with the customer when responding to technical questions or requests for information. • Supports the Team Lead and/or Supervisor with reporting and responsibility coverage. • Trains other technicians. • Maintains regular attendance. • Other duties as assigned by management. MINIMUM QUALIFICATIONS Education • Must have a high school diploma or equivalent; College degree in a related field is preferred. • Associates degree or at least 3 years of technical or related experience Experience • Proficient in the troubleshooting and repair of various manufacturers' laptops, desktops, printers, and peripherals. • Working knowledge and hands-on experience supporting handheld devices and/or mobile devices (iPads, iPhones, flip-phones, etc.). • Knowledge of industry quality standards. Certifications (Preferred) • CompTIA A+ Qualifications / Skills Preferred • Attention to Detail - Intermediate • Printer Setup & Repair - Intermediate • Customer Service - Intermediate • Office 365 - Intermediate • Problem Resolution - Intermediate REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Strong verbal and written communication skills. • Ability to explain product material to a variety of audiences at all levels of the business. • Ability to work independently and as a member of a team. • Effective interpersonal skills. • Attention to detail, excellent organizational skills, and must possess solid customer service skills. • Maintain a professional dress code and general appearance. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Must be able to lift and carry at least 75 lbs. • Must be able to stand for long periods of time. • Must be able to walk for long distances. • Must be able to sit at a computer for long periods of time. • Must be able to work in a fast-paced environment. • Manual dexterity to use keyboard to input information. Equipment Used: • Computer • Phone Conditions of Employment: • Must pass background check. • Must pass pre-employment drug test. • Must maintain required certification levels. • Must maintain valid driver's license. • Must have reliable vehicle and maintain proper insurance while employed. Behaviors Preferred • Team Player: Works well as a member of a group • Dedicated: Devoted to a task or purpose with loyalty or integrity • Detail Oriented: Capable of carrying out a given task with all the necessary details to get the task done well Motivations Preferred • Self-Starter: Inspired to perform without outside help EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.
Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 10/11 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assigned What do you need to succeed? Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardwareAble to uphold a positive attitude at all times, even under stressful conditionsExperience supporting remote facilities and usersExcellent verbal and written communication skillsHigh level of professionalism and strong personal interaction skillsAbility to perform in-depth research and troubleshooting for complex technical issuesAbility to prioritize and complete all work tasks with minimal supervisionAbility to walk, bend, stand for long hours, and lift equipment up to 50 poundsAbility and willingness to learn new technologiesHigh School Diploma (required)Deskside / Desktop / End User Computer experience, ideally in a corporate environmentProven ability to handle challenging, rapid-response user supportProven ability to balance, prioritize and organize multiple tasks Desired Characteristics A+ Certification Microsoft Certified Professional (MCP) ITIL Foundations Lean Six Sigma Requirements +2 years corporate deskside support or equivalent experience Ability to work 24 hrs/week (Schedule open) Excellent troubleshooting capability Ability to maintain composure while handle challenging, dynamic, rapid-response user support Experience with Microsoft Office / Office 365 suite Experience with computer imaging software and data migration processes (e.g., SCCM, Intune) Experience with endpoint protection and encryption (Bitlocker) support Familiarity with using remote desktop support tools High School Diploma or equivalent Maintain valid driver's license Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds Demonstrate high level of professionalism and strong personal interaction skills Maintain neat and professional work area and appearance in compliance with site policies Ability to pass standard panel drug screening and background check Adhere to assigned shift schedule What you'll get Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making;
10/27/2026
Full time
Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 10/11 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assigned What do you need to succeed? Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardwareAble to uphold a positive attitude at all times, even under stressful conditionsExperience supporting remote facilities and usersExcellent verbal and written communication skillsHigh level of professionalism and strong personal interaction skillsAbility to perform in-depth research and troubleshooting for complex technical issuesAbility to prioritize and complete all work tasks with minimal supervisionAbility to walk, bend, stand for long hours, and lift equipment up to 50 poundsAbility and willingness to learn new technologiesHigh School Diploma (required)Deskside / Desktop / End User Computer experience, ideally in a corporate environmentProven ability to handle challenging, rapid-response user supportProven ability to balance, prioritize and organize multiple tasks Desired Characteristics A+ Certification Microsoft Certified Professional (MCP) ITIL Foundations Lean Six Sigma Requirements +2 years corporate deskside support or equivalent experience Ability to work 24 hrs/week (Schedule open) Excellent troubleshooting capability Ability to maintain composure while handle challenging, dynamic, rapid-response user support Experience with Microsoft Office / Office 365 suite Experience with computer imaging software and data migration processes (e.g., SCCM, Intune) Experience with endpoint protection and encryption (Bitlocker) support Familiarity with using remote desktop support tools High School Diploma or equivalent Maintain valid driver's license Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds Demonstrate high level of professionalism and strong personal interaction skills Maintain neat and professional work area and appearance in compliance with site policies Ability to pass standard panel drug screening and background check Adhere to assigned shift schedule What you'll get Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making;
Stefanini Group is looking for Deskside Technician II for a globally recognized company! For interested applicants, click the apply button or you may reach out to Alfher Hidalgo at / for faster processing. Thank you! Duties and Responsibilities: Troubleshooting and repairing hardware issues; Urgent break/fix replacements (e.g., hardware failure troubleshooting and replacement) in accordance with Knowledge Base Articles and work instructions; Preventative maintenance (e.g., lifecycle); Troubleshooting HW issues on end user devices; Proper utilization of ServiceNow; ServiceNow queue management and Ticket follow-up; Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; Critical project support that involves hardware and/or high-touch user experience; Perform comprehensive site hardware asset inventory; Maintain consumable device inventory count; Conduct spare part and loaner pool management; Support IMACR/D requests; Engage OEM for warranty repairs and follow up on status; Escort OEM technicians onsite when needed. Assist client with physical support for incidents related to network, datacenter, and other activities as requested. Work on child ticket as assigned by Level 2/3 client-provided technical staff. What you need to succeed: Knowledge of multiple manufacturers and operating systems. Excellent troubleshooting capability. Ability to work in a team environment as well as independently. Ability to communicate technical information -technical audiences. Excellent verbal and written communication skills. Ability to complete assignments with no supervision. Ability to search internally/externally for support information. Customer-oriented attitude. Ability to travel locally and in-state to support other sites, if applicable. Valid driver's license and proof of auto insurance, if travel is required. Attendance and schedule adherence are requirements of this position. This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment. Knows and applies fundamental concepts, practices and procedures of particular field of specialization. Required Skills: 3 years of min. experience as Desktop Support Specialist. Corporate desk side support with strong emphasis supporting Windows and MacOS and corresponding applications; Troubleshooting and replacing hardware on PCs and Mac laptops and desktops; Active Directory Deploying IT equipment (Windows, Mac); Imaging and staging PCs; Managing the equipment inventory and lifecycle; Migrating End User data; Moving in scope IT equipment; Collecting and coordinating disposal of in scope IT equipment; Facilitating third-party vendor on-site presence for Onsite Lifecycle Management
10/27/2026
Full time
Stefanini Group is looking for Deskside Technician II for a globally recognized company! For interested applicants, click the apply button or you may reach out to Alfher Hidalgo at / for faster processing. Thank you! Duties and Responsibilities: Troubleshooting and repairing hardware issues; Urgent break/fix replacements (e.g., hardware failure troubleshooting and replacement) in accordance with Knowledge Base Articles and work instructions; Preventative maintenance (e.g., lifecycle); Troubleshooting HW issues on end user devices; Proper utilization of ServiceNow; ServiceNow queue management and Ticket follow-up; Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; Critical project support that involves hardware and/or high-touch user experience; Perform comprehensive site hardware asset inventory; Maintain consumable device inventory count; Conduct spare part and loaner pool management; Support IMACR/D requests; Engage OEM for warranty repairs and follow up on status; Escort OEM technicians onsite when needed. Assist client with physical support for incidents related to network, datacenter, and other activities as requested. Work on child ticket as assigned by Level 2/3 client-provided technical staff. What you need to succeed: Knowledge of multiple manufacturers and operating systems. Excellent troubleshooting capability. Ability to work in a team environment as well as independently. Ability to communicate technical information -technical audiences. Excellent verbal and written communication skills. Ability to complete assignments with no supervision. Ability to search internally/externally for support information. Customer-oriented attitude. Ability to travel locally and in-state to support other sites, if applicable. Valid driver's license and proof of auto insurance, if travel is required. Attendance and schedule adherence are requirements of this position. This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment. Knows and applies fundamental concepts, practices and procedures of particular field of specialization. Required Skills: 3 years of min. experience as Desktop Support Specialist. Corporate desk side support with strong emphasis supporting Windows and MacOS and corresponding applications; Troubleshooting and replacing hardware on PCs and Mac laptops and desktops; Active Directory Deploying IT equipment (Windows, Mac); Imaging and staging PCs; Managing the equipment inventory and lifecycle; Migrating End User data; Moving in scope IT equipment; Collecting and coordinating disposal of in scope IT equipment; Facilitating third-party vendor on-site presence for Onsite Lifecycle Management