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We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Full Stack Developer - Drupal Lead for a Full-Time position. Role Summary The technical lead for WHD's Drupal modernization program, designated as Key Personnel under the task order. This hands-on Senior Full Stack Drupal Lead architects, builds, and guides delivery of the migration of WHD's legacy ASP.NET/DB2 applications to Drupal 10+ on DOL's PACE platform (EKS, Aurora MySQL, EFS, S3, Secrets Manager, CloudFront/WAF), and of new public-facing portals integrated with Appian case management. The role sets the technical standard for the team, acts as the primary technical counterpart to DOL OCIO and WHD leadership, and builds Drupal as a reusable enterprise platform rather than a set of standalone sites. Key Responsibilities • Serve as hands-on technical lead and architect for the Drupal team, leading analysis, design, development, testing, and administration of WHD's modernized applications. • Own the target Drupal solution architecture on DOL PACE and keep it aligned with the product roadmap and DOL enterprise, platform, and solution architecture; obtain DOL OCIO technical guidance and approvals. • Design event-driven integrations between Drupal and Appian (WISE/CAPS) using Kafka (e.g., Form Submitted, Document Uploaded, Status Changed), backed by versioned, API-first REST services. • Integrate Drupal with federal systems on premises and in the cloud: Login.gov, DOL SSO, SharePoint, Amazon S3 document exchange, and the OCIO AI chatbot module. • Architect a configuration-driven enterprise form framework on the Drupal Webform module, supporting dynamic and multi-step forms, conditional questions, reusable validation, document upload, and multilingual content. • Build reusable enterprise components (Kafka framework, API framework, authentication, notifications, audit logging, error handling) that future DOL projects can reuse. • Evaluate and select contributed Drupal modules and marketplace plugins before writing custom code; design and develop custom modules and connectors where needed. • Create and oversee technical process models, data models, and user interface designs; plan and execute data migration from DB2 to MySQL and data reporting activities. • Ensure solutions meet federal standards: OWASP Top 10, NIST SP 800-53 controls, FISMA ATO requirements, externalized secrets (Secrets Manager / Pod Identity), and Section 508 / WCAG AA. • Review and verify implementations against design best practices, performance (3-second load, 99.9% uptime), and security; lead code reviews each sprint. • Lead the team's AI-assisted development practice using DOL-approved tools (Microsoft Copilot) to meet the contract's requirement of up to 50% AI-generated code, with human review, security scanning, and CI/CD validation of all output. • Lead technical planning, estimation, and requirements gathering; mentor developers from requirements through delivery; keep design sessions, scrums, and other Agile/SAFe ceremonies running smoothly. • Work directly with WHD end users, SMEs, Product Owners, and Federal Project Managers to confirm that application functionality meets business needs. Required Qualifications • Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience). • 10+ years of hands-on full stack development experience as a team lead or architect, including a minimum of 5 years of Drupal experience. • Experience with the Drupal Webform module, custom module development, and integrating Drupal with federal systems (on premises and cloud). • Deep proficiency in PHP, Symfony/Drupal APIs, MySQL, JavaScript, Twig, and REST API design. • Experience with .NET (C#, ASP.NET) sufficient to analyze and migrate legacy applications. • Experience with AWS and/or Azure and container-based deployments (Docker, Kubernetes). • Experience delivering solutions that meet federal security and Section 508 standards. • Agile/SAFe and related developer certifications, or demonstrated equivalent experience; experience leading Agile/SAFe teams, preferably in the federal space. • Substantial experience with AI-assisted programming tools (e.g., GitHub Copilot, Microsoft Copilot, Gemini, or other DOL-approved tools). • Strong communication skills for working directly with federal stakeholders and mentoring developers. • U.S. person; must obtain and maintain a favorable NACI / HSPD-12 background investigation. Preferred Qualifications • Acquia Certified Drupal Developer, Back End Specialist, or Grand Master certification. • Experience with Kafka event-driven architecture and Appian integrations. • Experience hosting Drupal on AWS EKS with Aurora, EFS, S3, CloudFront, and Secrets Manager. • Experience leading legacy .NET-to-Drupal modernization or large-scale content and data migrations. • Experience integrating AI services (chatbots, OCR, document classification) into Drupal applications. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Computer Support Specialist Journeyman. Job Summary NuAxis Innovations is seeking a talented and motivated Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools. Fulfill requests within SLAs, provide timely customer status updates, and proactively escalate issues that cannot be resolved within established timeframes. Support user accounts, password resets, VPN, Microsoft 365, Windows workstations, Mac devices, mobile devices, printers, network drives, remote support tools, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, and approved business applications. Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery. Create, update, and retire help desk and computer support documentation as needed. Education Required: High school diploma or equivalent. HDI Analyst Certification (e.g., CSA, SCA, DST, or equivalent) required within 10 business days of hire. CompTIA A+ Certification - required within 90 days of hire Preferred: Bachelor's Degree preferred. Microsoft Certification (e.g., MTA, MCSA, MCSE, MCSM, Azure, Entra ID, Intune, or equivalent) preferred. Apple Support Certification preferred; Hands-on Mac device support experience preferred. Knowledge Requirements Incident, problem, change, and ticket lifecycle management, including intake, categorization, prioritization, documentation, resolution, escalation, and closure. Daily operational coordination, queue awareness, task follow-through, and customer service in a high-volume enterprise support environment. Critical thinking, active listening, written and verbal communication, and process improvement practices such as ITIL Foundations, CMMI, or related frameworks. Enterprise ticketing or ITSM tools; Remedy Service Management experience preferred. Active Directory, account permissions, VPN, Microsoft 365, Windows 11, macOS support, web browsers, printers, network drives, standard workstation software, knowledge articles, SOPs, and documented troubleshooting workflows. Installation, configuration, troubleshooting, and maintenance of Windows OS, macOS, Mac devices, mobile devices, desktop software, remote desktop tools, antivirus, backup and recovery, and desktop performance optimization. Working knowledge of Microsoft Entra ID, Microsoft Azure, and Microsoft Intune, including device management, user access, and endpoint support concepts. Experience Required: Two (2) or more years of experience in an enterprise call center, help desk, service desk, computer support, technical support, or related end-user support environment configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment. Preferred: Remote and deskside enterprise operations, alerts, escalations, endpoint technologies, business applications, user communication, recurring issue identification, SLA performance, accurate ticket documentation, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, endpoint management support, macOS, Mac devices, and mobile devices. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated PC Deployment Technician for a Full-Time position. Job Summary: The PC Deployment Technician must perform all duties for the WMATA PC Deployment Team: Imaging, installations, problem resolution, configuration (hardware/software), and Desk Side Support. The Technician will perform diagnostics and repairs and inventory tracking/asset management. Essential Functions: Responds to and diagnoses problems through discussion with users and hands-on assistance. Provides on-site support to end-users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to and closes tickets assigned to PC Deployment/Lifecycle Refresh. Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds contractual SLAs. Documents, tracks, and monitors all assigned work through tracking systems to ensure a timely resolution. (i.e.: ITSM tool- CA Service Desk, SharePoint, etc.) Provides targeted TIER 2 Support for applications and/or hardware issues that arise during an active WMATA PC Deployment Project Partner with Service Desk), Network Services Team, and the Desktop Engineering Team to resolve issues that may arise during a Lifecycle Refresh Project Provides 1 on 1 Customer Support to users that experience difficulties during a Lifecycle Refresh Project Make recommendations to the Agency Customer to increase efficiency and productivity. Performs Moves, Adds, and Changes Knowledge Requirements: Must possess a High School Diploma or equivalent. Must be able to pass a National Agency Background Investigation to receive a Public Trust Security Clearance. Must possess or obtain within 60 days of employment a Microsoft Office Specialist certification. (i.e.: Microsoft Office Specialist Outlook 2010) Must possess 1-3 years' experience with Deployment Projects requiring base image installation plus individual user-specific software loading. Must possess functional hardware troubleshooting skills and at least mid-level Windows 7/Windows 10 experience. Experience in configuring and deploying Windows 7 and Win 10 using an enterprise-class automated image-based method is preferred. (i.e.: SCCM/PXE, MDT, Ghost, etc.) Experience with Active Directory and SCCM preferred. Must be able to obtain an Original Equipment Manufacturer (OEM) Warranty Repair Certification. Must possess a strong understanding of written technical documentation. Must have excellent attention to detail, organizational and teamwork skills. Must possess excellent time management skills and be able to work effectively alone or as part of a team. Must be able to lift and move equipment weighing up to 50 lbs. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Work Schedule: Monday - Friday, Noon to 9:00 pm shift Must reside within approximately an hour of the Pittsburgh office. See full details in the Working Conditions section below. Position summary The IT Help Desk Specialist provides first-level technical support for end-user hardware, software, video conferencing platforms, and related systems across the firm's global offices in a 24/7 environment. This role serves as the initial point of contact for users, addressing inquiries related to Microsoft Office applications, standard desktop environments, and other technical issues. Responsibilities include logging and tracking tickets in the firm's IT support system to support statistical report generation, escalating issues as needed, and ensuring timely resolution of user requests. Provides coverage of weekend hours on a rotating basis. Job duties and responsibilities Serve as the primary point of contact for all Information Technology issues throughout the firm. Provide document formatting support on complex documents, ensuring that existing formats and styles are preserved. Provide formatting and formula support on spreadsheets created in Excel. Assist users with setup, configuration, and troubleshooting of Outlook features, including rules, signatures, and multiple calendars. Provide first-level support for Windows operating systems, standard desktop applications (e.g., Microsoft Office Suite, web browsers), video conferencing platforms (e.g., Microsoft Teams, Zoom), proprietary firm applications, mobile devices (iOS/Android), internet/intranet, and hardware such as desktops, laptops, printers, and other peripherals. Maintain required recordkeeping, including logging calls into the HEAT database, reporting time accurately, and completing other documentation as directed. Escalate unresolved issues to the appropriate IT teams and report unusual, alarming, or recurring problems to the Network Operations Center and/or Supervisor or Manager as appropriate. Maintain a working knowledge of all firm-deployed applications. Report recurring or common issues to the IT Help Desk Supervisor to support long-term solutions. Provide feedback for the ongoing use and maintenance of the IT Help Desk database for call tracking, knowledge base creation, and statistical report generation. Provide extended user support during computer conversions, office moves, or in response to hardware or software failures (occasionally on short notice). Assist with testing new or upgraded applications. Reset user passwords and grace logins, and grant document access with appropriate approval. With prior supervisor approval may volunteer or be selected to serve on special committees, work groups, project teams, or escalation teams related to various firmwide IT initiatives. Initiatives may be specific one-time events (e.g., research, testing, rollouts, upgrades, installations) or ongoing activities. Provide coverage of weekend hours on a rotating basis. Perform other duties as assigned. Job duties and responsibilities included are not exhaustive and may be supplemented asnecessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: Associate's Degree or equivalent work experience. Experience: Minimum of two years of experience as a Help Desk Specialist in a large professional services environment preferred. Two years experience with Microsoft Word, including styles. Experience using and supporting Microsoft Outlook required. Experience with Microsoft Excel preferred. Skills: Strong technical troubleshooting skills. Proficiency in Microsoft Office applications, including Outlook, Word (using and modifying styles), and Excel. Familiarity with mobile devices and video conferencing platforms (e.g., Microsoft Teams, Zoom). Basic understanding of standard desktop environments and common peripheral devices. Ability to manage multiple issues/tickets effectively and prioritize tasks. Strong attention to detail and sound judgment when analyzing information, managing multiple priorities, and responding effectively to user needs. Strong customer service mindset with effective verbal and written communication skills, including active listening and clear communication of technical information to non-technical users. Ability to adapt to changing priorities and maintain effectiveness in a fast-paced support environment. Additional information Supervisory responsibilities: None Equipment used: Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc. Essential job functions Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use. Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities. Ability to communicate effectively. Ability to review information, maintain attention to detail, manage multiple priorities, and follow established processes. Ability to access, use, and safeguard confidential and sensitive information while performing job responsibilities in work environments that support confidentiality, privacy, and information security requirements. Ability to provide off-hours support and coverage, including evenings, weekends, and holidays, to support critical incidents, perform system maintenance or with project deadlines. Ability to work in-office as required to meet business or project needs. Working conditions Works remotely; however, this position requires residence within approximately one hour commuting distance from the Pittsburgh office. This role requires occasional in-office presence, anticipated to be approximately 2-3 days per month, to support business needs such as system testing, training, major rollouts, business continuity activities, emergencies, or other special circumstances. Proximity to the office is required to support these needs. Occasionally called upon to work hours in excess of the normal daily schedule. The details of your weekly schedule will be discussed further with your direct supervisor. Pay ranges This is a non-exempt position. The hourly wage range for this role is $26.44 to $29.33, with an estimated annual compensation range of $55,000 to $61,000, based on expected hours. This represents the presently anticipated pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. Employee benefits overview Our comprehensive benefits package includes: 401(k) Retirement Plan Medical Insurance Health Savings Account (HSA) Virtual Health Services Dental Insurance Vision Insurance Accident Insurance Hospital Indemnity Insurance Critical Illness Insurance Life Insurance Short-Term Disability Coverage Long-Term Disability Coverage Flexible Spending Accounts (FSA) Lyra Health Employee Assistance Program (EAP) Paid Family Leave (for eligible Exempt and Non-Exempt staff) Transportation Benefit Back-up Child Care Services College Coach Program Pet Insurance Paid Sick Time (for Exempt staff) Paid Time Off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.

Pay Range: $40.00hr - $45.00hr Job Overview: Take technical ownership of the agency-built website after launch, maintain its performance and security, and progressively expand the site to support campaigns, customer journeys, lead generation, and business growth. We are seeking a hands-on Web Developer & Marketing Technology Specialist to join the Marketing function. An external agency will design and build the initial website. Following launch and handover, this role will become the internal technical owner, responsible for day-to-day maintenance, issue resolution, and the continued development of the website as the organisation grows. This individual will build new pages, templates, landing pages, and functionality; manage the technical WordPress environment; and support integrations with HubSpot and the wider marketing technology stack. This is a delivery-focused individual contributor role that will work closely with Marketing, IT, external agencies, and technology partners. Key Responsibilities: Own the technical operation of the corporate website following agency handover, ensuring the platform remains reliable, secure, accessible, and scalable. Manage WordPress core, themes, plugins, hosting configurations, backups, security patches, and routine technical updates. Monitor site availability, performance, and Core Web Vitals; diagnose and resolve defects, broken functionality, and integration issues. Manage development, staging, and production environments, including testing, release management, and rollback procedures. Maintain technical documentation, access controls, configuration records, and website governance standards. Build and publish responsive landing pages, campaign pages, product and solution pages, forms, microsites, and reusable content components. Develop and enhance WordPress themes, templates, and custom functionality using clean, maintainable code. Convert approved designs and Figma files into accurate, responsive, and accessible web experiences. Extend the initial agency-built website over time, introducing new sections, user journeys, capabilities, and integrations based on business priorities. Test new functionality across devices and browsers and ensure releases meet quality, security, and performance standards. Support the technical integration of WordPress with HubSpot, Salesforce, analytics, and other approved marketing platforms. Build and maintain HubSpot forms, landing-page functionality, tracking, and campaign-related website components. Ensure accurate, secure data capture and reliable flow between website forms, HubSpot, and downstream systems. Troubleshoot APIs, scripts, tags, plugins, and third-party integrations in partnership with Marketing Operations and IT. Support the ongoing evolution of the marketing technology stack through configuration, testing, documentation, and technical recommendations. Implement technical SEO requirements, including metadata frameworks, structured URLs, XML sitemaps, redirects, schema, and indexation controls. Maintain Google Analytics 4, Google Tag Manager, and conversion tracking in partnership with Marketing Operations. Improve site speed, usability, accessibility, and conversion performance using data, testing, and user feedback. Support GDPR, cookie consent, privacy, security, and WCAG accessibility requirements across website experiences. Lead the technical handover from the website agency, including codebase, environments, credentials, templates, plugins, integrations, and documentation. Work with the agency on major enhancements where specialist capacity is required, while independently delivering routine maintenance and ongoing development. Translate marketing and business requirements into practical technical solutions, estimates, and delivery plans. Minimum Qualifications: Bachelor's degree in Computer Science, Web Development, Information Technology, or a related field, or equivalent practical experience. 5+ years of experience developing and maintaining business-critical WordPress websites. Strong front-end development skills in HTML5, CSS3, and JavaScript, with practical PHP and WordPress development experience. Experience building custom themes, page templates, reusable components, and responsive landing pages. Experience managing plugins, hosting environments, staging, deployment, version control, and website security. Experience with technical SEO, performance optimization, cross-browser testing, and accessibility standards. Preferred Qualifications: Hands-on experience with HubSpot Content Hub/CMS, forms, landing pages, templates, modules, or HubL, as well as experience integrating WordPress with HubSpot and Salesforce. Experience with Google Analytics 4, Google Tag Manager, and consent management platforms. Familiarity with Pantheon or comparable managed WordPress hosting, Advanced Custom Fields, and common security, SEO, and performance plugins. Previous experience working within a Marketing, Demand Generation, or Marketing Operations function. Success Measures: Effective technical handover and stable ownership of the website after agency launch. Timely delivery of landing pages, campaign support, and prioritized website enhancements. Accurate lead capture, analytics, and MarTech integrations. Progressive expansion of the website without compromising maintainability, user experience, or performance. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Computer Support Specialist Journeyman. Job Summary NuAxis Innovations is seeking a talented and motivated Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools. Fulfill requests within SLAs, provide timely customer status updates, and proactively escalate issues that cannot be resolved within established timeframes. Support user accounts, password resets, VPN, Microsoft 365, Windows workstations, Mac devices, mobile devices, printers, network drives, remote support tools, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, and approved business applications. Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery. Create, update, and retire help desk and computer support documentation as needed. Education Required: High school diploma or equivalent. HDI Analyst Certification (e.g., CSA, SCA, DST, or equivalent) required within 10 business days of hire. CompTIA A+ Certification - required within 90 days of hire Preferred: Bachelor's Degree preferred. Microsoft Certification (e.g., MTA, MCSA, MCSE, MCSM, Azure, Entra ID, Intune, or equivalent) preferred. Apple Support Certification preferred; Hands-on Mac device support experience preferred. Knowledge Requirements Incident, problem, change, and ticket lifecycle management, including intake, categorization, prioritization, documentation, resolution, escalation, and closure. Daily operational coordination, queue awareness, task follow-through, and customer service in a high-volume enterprise support environment. Critical thinking, active listening, written and verbal communication, and process improvement practices such as ITIL Foundations, CMMI, or related frameworks. Enterprise ticketing or ITSM tools; Remedy Service Management experience preferred. Active Directory, account permissions, VPN, Microsoft 365, Windows 11, macOS support, web browsers, printers, network drives, standard workstation software, knowledge articles, SOPs, and documented troubleshooting workflows. Installation, configuration, troubleshooting, and maintenance of Windows OS, macOS, Mac devices, mobile devices, desktop software, remote desktop tools, antivirus, backup and recovery, and desktop performance optimization. Working knowledge of Microsoft Entra ID, Microsoft Azure, and Microsoft Intune, including device management, user access, and endpoint support concepts. Experience Required: Two (2) or more years of experience in an enterprise call center, help desk, service desk, computer support, technical support, or related end-user support environment configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment. Preferred: Remote and deskside enterprise operations, alerts, escalations, endpoint technologies, business applications, user communication, recurring issue identification, SLA performance, accurate ticket documentation, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, endpoint management support, macOS, Mac devices, and mobile devices. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Computer Support Specialist Sr. Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools. Fulfill requests within SLAs, provide timely customer status updates, and proactively escalate issues that cannot be resolved within established timeframes. Support user accounts, password resets, VPN, Microsoft 365, Windows workstations, Mac devices, mobile devices, printers, network drives, remote support tools, and approved business applications. Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery. Serve as a senior operational point of contact for ticket workflow, queue priorities, shift coordination, customer-impacting issues, outage communications, and surge support. Assist leadership with approved task delegation and priority follow-through while reinforcing procedures, knowledge article usage, documentation quality, escalation criteria, and customer service expectations. Create, update, and retire help desk and computer support documentation as needed. Education Required: High school diploma or equivalent. Bachelor's Degree preferred. HDI Analyst Certification (e.g., CSA, SCA, DST, or equivalent) required within 10 business days of hire. CompTIA A+ Certification - required within 90 days of hire. Preferred: Microsoft Certification (e.g. MCTA, MCSA, MSCE, MCSM, etc.) preferred. Apple Support Certification preferred. Knowledge Requirements Incident, problem, change, and ticket lifecycle management, including intake, categorization, prioritization, documentation, resolution, escalation, and closure. Daily operational coordination, queue awareness, shift coordination, task follow-through, and customer service in a high-volume enterprise support environment. Critical thinking, active listening, written and verbal communication, and process improvement practices such as ITIL Foundations, CMMI, or related frameworks. Enterprise ticketing or ITSM tools; Remedy Service Management experience preferred. Active Directory, account permissions, VPN, Microsoft 365, Windows 11, web browsers, printers, network drives, standard workstation software, knowledge articles, SOPs, and documented troubleshooting workflows. Installation, configuration, troubleshooting, and maintenance of Windows OS, Mac devices, mobile devices, desktop software, remote desktop tools, antivirus, backup and recovery, and desktop performance optimization. Working knowledge of Microsoft Entra ID, Microsoft Azure, and Microsoft Intune, including device management, user access, and endpoint support concepts. Experience Required: Two (2) or more years of experience in an enterprise call center, help desk, service desk, computer support, technical support, or related end-user support environment configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment. Preferred: Four (4) or more years of related experience is preferred for senior-level consideration. Preferred experience includes remote and deskside enterprise operations, alerts, escalations, endpoint technologies, business applications, user communication, recurring issue identification, SLA performance, accurate ticket documentation, and coordination of daily operational priorities. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Precision Resources, a division of the Trimarc Group Inc., is presently recruiting for an IT Support Specialist to join a client in Dallas, TX. This is an onsite position. Compensation $55K - $65K Position Summary: The individual will be responsible for providing technical support and maintenance of laptops, desktops, virtual desktops, mobile devices, applications and peripherals. Researches complex problems, identifies specifications, installs software/hardware and tests computing systems and peripherals within established guidelines. Requirements: Three years of work experience providing hands on support. Technical Degree/Associate's Degree desired but not required. Strong knowledge of Windows operating systems, O365, Office Suite, and MacOS. Enterprise Desktop Management experience with tool such as Service Now and SCCM. Ability to provide remote support for offsite users. Experience with TCP/IP based services (DHCP, DNS, HTTP), networks (LAN/WAN, Wireless, VPN), and telephone switches. Scripting experience a plus. Excellent customer service skills. US Citizen or Green Card required. Responsibilities: Installation, configuration, and ongoing usability of computers, peripheral equipment, and software. Interact with vendor support contacts to resolve technical problems with computing equipment and software. Ensures computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administration systems. Work with procurement staff to purchase hardware, software, computer supplies. Manage and documents service desk que for tickets and escalations. Provides after hours and weekend support as needed. Work in the office. Candidates requiring sponsorship will not be considered by the client. To view all of our open positions, Precision Resources, a division of the Trimarc Group Inc., is one of the fastest growing consulting and recruiting firms providing top-tier Information Technology professionals in the southeast. Our IT Consulting and Recruitment Division is strengthened with our ability to match talented and experienced Information Technology professionals to the unique business needs of our clients. Our team-based approach allows us to combine our experiences in the IT industry to develop effective, customized solutions quickly and efficiently. Since we focus on building long-term relationships, we are always striving to provide higher quality service and produce better results. We have become a strategic partner for Fortune 500 firms as well as small to medium sized companies because of the ability to quickly develop effective, customized solutions for time-sensitive initiatives for our clients. From contract and consulting, to contract to hire and permanent placement, Precision Resources has a solution to meet your needs.

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Computer Support Specialist Journeyman. Job Summary NuAxis Innovations is seeking a talented and motivated Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools. Fulfill requests within SLAs, provide timely customer status updates, and proactively escalate issues that cannot be resolved within established timeframes. Support user accounts, password resets, VPN, Microsoft 365, Windows workstations, Mac devices, mobile devices, printers, network drives, remote support tools, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, and approved business applications. Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery. Create, update, and retire help desk and computer support documentation as needed. Education Required: High school diploma or equivalent. HDI Analyst Certification (e.g., CSA, SCA, DST, or equivalent) required within 10 business days of hire. CompTIA A+ Certification - required within 90 days of hire Preferred: Bachelor's Degree preferred. Microsoft Certification (e.g., MTA, MCSA, MCSE, MCSM, Azure, Entra ID, Intune, or equivalent) preferred. Apple Support Certification preferred; Hands-on Mac device support experience preferred. Knowledge Requirements Incident, problem, change, and ticket lifecycle management, including intake, categorization, prioritization, documentation, resolution, escalation, and closure. Daily operational coordination, queue awareness, task follow-through, and customer service in a high-volume enterprise support environment. Critical thinking, active listening, written and verbal communication, and process improvement practices such as ITIL Foundations, CMMI, or related frameworks. Enterprise ticketing or ITSM tools; Remedy Service Management experience preferred. Active Directory, account permissions, VPN, Microsoft 365, Windows 11, macOS support, web browsers, printers, network drives, standard workstation software, knowledge articles, SOPs, and documented troubleshooting workflows. Installation, configuration, troubleshooting, and maintenance of Windows OS, macOS, Mac devices, mobile devices, desktop software, remote desktop tools, antivirus, backup and recovery, and desktop performance optimization. Working knowledge of Microsoft Entra ID, Microsoft Azure, and Microsoft Intune, including device management, user access, and endpoint support concepts. Experience Required: Two (2) or more years of experience in an enterprise call center, help desk, service desk, computer support, technical support, or related end-user support environment configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment. Preferred: Remote and deskside enterprise operations, alerts, escalations, endpoint technologies, business applications, user communication, recurring issue identification, SLA performance, accurate ticket documentation, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, endpoint management support, macOS, Mac devices, and mobile devices. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Genesis10 is currently seeking an IT Support Specialist - Onsite for a contract to hire position with a Manufacturing Company located in Kamas, UT. This position is fully onsite. Compensation: $70,000 - $75,000 per year, W2, based on qualifications Position Overview: The IT Support Specialist provides mid-tier, cross-domain technical support across end-user computing, access management, basic networking, and core business applications. This position will be responsible for resolving escalated issues, completing routine operational tasks, and ensuring employees have reliable and productive technology experiences. This role also serves as a primary local IT contact for assigned sites, providing direct user support while coordinating with the Service Desk. Key Responsibilities: Respond to escalated incidents involving devices, access, connectivity, printing, and applications Troubleshoot technical issues across Windows, macOS, and mobile devices, including performance problems, peripheral and hardware failures, and provide hardware diagnostics and component replacements Support end-users with login issues, MFA incidents, and account access troubleshooting, as well as entry-level Active Directory tasks Handle device and peripheral support including installation, configuration, and maintenance of laptops, desktops, monitors, docking stations, and printers Assist with onboarding and offboarding tasks related to device access and application permissions Troubleshoot basic networking and connectivity issues, including wired/wireless connections, VPN client issues, and perform onsite tasks like cable tracing and port patching Provide Tier 2 support for enterprise applications such as Microsoft 365, Teams, and OneDrive Provide system and application administration support as needed for site and/or regional requirements Contribute updates to knowledge articles, SOPs, and troubleshooting guides Maintain asset records, device inventories, and ticket documentation Work closely with ServiceDesk, EUC, Networking, Infrastructure, Application, and Cybersecurity teams Primary Requirements: 3-5+ years of IT support experience Bachelors degree in IT or related field Strong understanding of Windows and macOS troubleshooting fundamentals Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi, etc.) Experience supporting enterprise collaboration tools (Microsoft 365, Teams, Outlook) Ability to follow SOPs and maintain accurate ticket records Ability to work onsite in various environments (offices, wiring closets, manufacturing floors) Excels in customer service and communications Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Pay Range: $60.00hr - $65.00hr Job Overview: The Technical Communications and Creative Services Specialist is a cross-functional role supporting both the agency's Communications Department and the client Division with its applications and functions. The position combines strategic communications, graphic design, digital media production, technical writing, project coordination, and documentation management to support agency communications initiatives and technology implementation efforts. In support of the Communications Department, the role develops and produces visual and written materials across print and digital channels, including publications, presentations, informational materials, and digital communications. The role also contributes to communications planning, creative development, brand consistency, and the delivery of clear, accessible materials that advance agency priorities and engage internal and external audiences. In support of agency projects, the role is responsible for developing, maintaining, and coordinating technical and project documentation required for system implementation, operational support, federal funding approval, and ongoing compliance with regulations and guidance issued by the Administration for Children and Families (ACF) and the Children's Bureau. The role translates complex systems, processes, and organizational priorities into clear documentation, visual communications, training materials, and other project deliverables while supporting documentation governance and information management. This role will work closely with the Development Team focusing on UX and UI design to ensure applications are intuitive, easy to navigate, and create a visually appealing experience for end users. The candidate will collaborate with Communications staff, project managers, business analysts, system architects, technical developers, quality assurance teams, external vendors, and other stakeholders to deliver effective communications and project outcomes aligned with agency priorities, brand guidelines, project requirements, and applicable federal regulations. Responsibilities: Assist the Project Management Office (PMO) and agency divisions with tasks and documentation for new and ongoing projects. Partner with staff, editors, writers, IT, and external vendors to manage projects from concept through delivery. Lead cross-functional meetings to discuss projects, tasks, and process documentation. Manage internal and external agency communications, both written and verbal. Assist in developing and executing strategic communications plans that integrate both digital and offline tactics. Coordinate timelines, resources, and workflows to ensure high-quality, on-time deliverables. Develop dashboards and monitoring tools for users to track project and/or task progress. Concept, design, and produce print and digital collateral such as infographics, presentations, whitepapers, eBooks, etc. while adhering to industry and agency brand standards. Manage and create engaging content for websites, social media platforms, and other digital assets. Support campaigns that align with organizational objectives, monitor trends, analyze performance, and track metrics. Contribute fresh ideas and creative approaches that enhance audience engagement and organizational visibility. Ensure digital communications and design deliverables meet accessibility standards, including WCAG guidelines, to support inclusive access across digital platforms and materials. Develop and maintain implementation and operational documentation to include deployment guides, system configuration documentation, operational procedures, and other project documentation. Maintain end-user documentation and training materials including user guides, training manuals, job aids, online help content, and knowledge base documentation to support system implementation and ongoing operation. Review agency applications and websites using user feedback and project metrics to recommend improvements to content quality and user experience. Create and maintain agency document repositories (e.g., SharePoint, Smartsheet) and ensure the documentation is updated as operational processes, tasks, requirements, and system functionality evolve, including initial setup, organization, version numbering, file indexing, and staff training. Initiate and manage a statewide document scanning project to digitize paper documents located in each county office and the state office working with a vendor selected through a bidding process, establishing document naming and numbering conventions to ensure documents are unique, traceable, and easily retrievable. Conduct periodic reviews to audit naming and numbering conventions to ensure they support agency process workflows and audit requirements. Maintain documentation standards, templates, version control processes, and documentation governance procedures to ensure consistency and traceability across all project documentation. Coordinate, prepare, and maintain federally required documentation for an agency system to ensure compliance with regulations and guidance issued by the ACF and the Children's Bureau. Work with the PMO and the Finance Division to prepare required federal information and incorporate it into required templates, including Advanced Planning Documents (APDs), Operational APDs (OAPDs), supporting narratives, and related documentation required to obtain and maintain federal approval and funding. Support responses to federal review comments, documentation requests, and audit inquiries from ACF, the Children's Bureau, or other oversight bodies. Document system architecture, modular design, functionality, and technical implementation methods to demonstrate compliance with regulations (45 CFR 1355 and 1356) and federal system certification expectations. Required Skills/Experience: Bachelor's degree or higher in a related field (such as Information Services, XX, Communications, etc.). 7+ years of effective communication, organizational, and time management skills. 7+ years of strong writing, editing, and visual communication skills with an adaptive style for different platforms and audiences. 7+ years of proficiency in process optimization and internal documentation. 7+ years of demonstrated ability to work independently as well as collaboratively within a team. 5-7 years of professional experience in graphic design, digital media, or communications. 5-7 years of experience with tools including Microsoft Office Suite (PowerPoint, Excel, Word), Adobe Creative Cloud (Illustrator, Photoshop, InDesign), Microsoft SharePoint, Microsoft Teams, Adobe Workfront, Google Workspace, Smartsheet, Confluence, Lucidchart, and SAP Business Network. Preferred/Not Required: 5-7 years of experience working with information systems, cloud technologies, data analysis, or technology implementation projects. 5-7 years of knowledge of User Experience (UX) design. 5-7 years of experience with accessibility standards (WCAG). Experience with communications related to child welfare. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Computer Support Specialist Journeyman. Job Summary NuAxis Innovations is seeking a talented and motivated Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools. Fulfill requests within SLAs, provide timely customer status updates, and proactively escalate issues that cannot be resolved within established timeframes. Support user accounts, password resets, VPN, Microsoft 365, Windows workstations, Mac devices, mobile devices, printers, network drives, remote support tools, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, and approved business applications. Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery. Create, update, and retire help desk and computer support documentation as needed. Education Required: High school diploma or equivalent. HDI Analyst Certification (e.g., CSA, SCA, DST, or equivalent) required within 10 business days of hire. CompTIA A+ Certification - required within 90 days of hire Preferred: Bachelor's Degree preferred. Microsoft Certification (e.g., MTA, MCSA, MCSE, MCSM, Azure, Entra ID, Intune, or equivalent) preferred. Apple Support Certification preferred; Hands-on Mac device support experience preferred. Knowledge Requirements Incident, problem, change, and ticket lifecycle management, including intake, categorization, prioritization, documentation, resolution, escalation, and closure. Daily operational coordination, queue awareness, task follow-through, and customer service in a high-volume enterprise support environment. Critical thinking, active listening, written and verbal communication, and process improvement practices such as ITIL Foundations, CMMI, or related frameworks. Enterprise ticketing or ITSM tools; Remedy Service Management experience preferred. Active Directory, account permissions, VPN, Microsoft 365, Windows 11, macOS support, web browsers, printers, network drives, standard workstation software, knowledge articles, SOPs, and documented troubleshooting workflows. Installation, configuration, troubleshooting, and maintenance of Windows OS, macOS, Mac devices, mobile devices, desktop software, remote desktop tools, antivirus, backup and recovery, and desktop performance optimization. Working knowledge of Microsoft Entra ID, Microsoft Azure, and Microsoft Intune, including device management, user access, and endpoint support concepts. Experience Required: Two (2) or more years of experience in an enterprise call center, help desk, service desk, computer support, technical support, or related end-user support environment configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment. Preferred: Remote and deskside enterprise operations, alerts, escalations, endpoint technologies, business applications, user communication, recurring issue identification, SLA performance, accurate ticket documentation, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, endpoint management support, macOS, Mac devices, and mobile devices. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Computer Support Specialist Sr. Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools. Fulfill requests within SLAs, provide timely customer status updates, and proactively escalate issues that cannot be resolved within established timeframes. Support user accounts, password resets, VPN, Microsoft 365, Windows workstations, Mac devices, mobile devices, printers, network drives, remote support tools, and approved business applications. Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery. Serve as a senior operational point of contact for ticket workflow, queue priorities, shift coordination, customer-impacting issues, outage communications, and surge support. Assist leadership with approved task delegation and priority follow-through while reinforcing procedures, knowledge article usage, documentation quality, escalation criteria, and customer service expectations. Create, update, and retire help desk and computer support documentation as needed. Education Required: High school diploma or equivalent. Bachelor's Degree preferred. HDI Analyst Certification (e.g., CSA, SCA, DST, or equivalent) required within 10 business days of hire. CompTIA A+ Certification - required within 90 days of hire Preferred: Microsoft Certification (e.g. MCTA, MCSA, MSCE, MCSM, etc.) preferred. Apple Support Certification preferred. Knowledge Requirements Incident, problem, change, and ticket lifecycle management, including intake, categorization, prioritization, documentation, resolution, escalation, and closure. Daily operational coordination, queue awareness, shift coordination, task follow-through, and customer service in a high-volume enterprise support environment. Critical thinking, active listening, written and verbal communication, and process improvement practices such as ITIL Foundations, CMMI, or related frameworks. Enterprise ticketing or ITSM tools; Remedy Service Management experience preferred. Active Directory, account permissions, VPN, Microsoft 365, Windows 11, web browsers, printers, network drives, standard workstation software, knowledge articles, SOPs, and documented troubleshooting workflows. Installation, configuration, troubleshooting, and maintenance of Windows OS, Mac devices, mobile devices, desktop software, remote desktop tools, antivirus, backup and recovery, and desktop performance optimization. Working knowledge of Microsoft Entra ID, Microsoft Azure, and Microsoft Intune, including device management, user access, and endpoint support concepts. Experience Required: Two (2) or more years of experience in an enterprise call center, help desk, service desk, computer support, technical support, or related end-user support environment configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment. Preferred: Four (4) or more years of related experience is preferred for senior-level consideration. Preferred experience includes remote and deskside enterprise operations, alerts, escalations, endpoint technologies, business applications, user communication, recurring issue identification, SLA performance, accurate ticket documentation, and coordination of daily operational priorities. Four (4) or more years of related experience is preferred for senior-level consideration. Preferred experience includes remote and deskside enterprise operations, alerts, escalations, endpoint technologies, business applications, user communication, recurring issue identification, SLA performance, accurate ticket documentation, and coordination of daily operational priorities. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Computer Support Specialist Journeyman. Job Summary NuAxis Innovations is seeking a talented and motivated Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools. Fulfill requests within SLAs, provide timely customer status updates, and proactively escalate issues that cannot be resolved within established timeframes. Support user accounts, password resets, VPN, Microsoft 365, Windows workstations, Mac devices, mobile devices, printers, network drives, remote support tools, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, and approved business applications. Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery. Create, update, and retire help desk and computer support documentation as needed. Education Required: High school diploma or equivalent. HDI Analyst Certification (e.g., CSA, SCA, DST, or equivalent) required within 10 business days of hire. CompTIA A+ Certification - required within 90 days of hire Preferred: Bachelor's Degree preferred. Microsoft Certification (e.g., MTA, MCSA, MCSE, MCSM, Azure, Entra ID, Intune, or equivalent) preferred. Apple Support Certification preferred; Hands-on Mac device support experience preferred. Knowledge Requirements Incident, problem, change, and ticket lifecycle management, including intake, categorization, prioritization, documentation, resolution, escalation, and closure. Daily operational coordination, queue awareness, task follow-through, and customer service in a high-volume enterprise support environment. Critical thinking, active listening, written and verbal communication, and process improvement practices such as ITIL Foundations, CMMI, or related frameworks. Enterprise ticketing or ITSM tools; Remedy Service Management experience preferred. Active Directory, account permissions, VPN, Microsoft 365, Windows 11, macOS support, web browsers, printers, network drives, standard workstation software, knowledge articles, SOPs, and documented troubleshooting workflows. Installation, configuration, troubleshooting, and maintenance of Windows OS, macOS, Mac devices, mobile devices, desktop software, remote desktop tools, antivirus, backup and recovery, and desktop performance optimization. Working knowledge of Microsoft Entra ID, Microsoft Azure, and Microsoft Intune, including device management, user access, and endpoint support concepts. Experience Required: Two (2) or more years of experience in an enterprise call center, help desk, service desk, computer support, technical support, or related end-user support environment configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment. Preferred: Remote and deskside enterprise operations, alerts, escalations, endpoint technologies, business applications, user communication, recurring issue identification, SLA performance, accurate ticket documentation, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, endpoint management support, macOS, Mac devices, and mobile devices. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Computer Support Specialist Journeyman. Job Summary NuAxis Innovations is seeking a talented and motivated Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools. Fulfill requests within SLAs, provide timely customer status updates, and proactively escalate issues that cannot be resolved within established timeframes. Support user accounts, password resets, VPN, Microsoft 365, Windows workstations, Mac devices, mobile devices, printers, network drives, remote support tools, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, and approved business applications. Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery. Create, update, and retire help desk and computer support documentation as needed. Education Required: High school diploma or equivalent. HDI Analyst Certification (e.g., CSA, SCA, DST, or equivalent) required within 10 business days of hire. CompTIA A+ Certification - required within 90 days of hire Preferred: Bachelor's Degree preferred. Microsoft Certification (e.g., MTA, MCSA, MCSE, MCSM, Azure, Entra ID, Intune, or equivalent) preferred. Apple Support Certification preferred; Hands-on Mac device support experience preferred. Knowledge Requirements Incident, problem, change, and ticket lifecycle management, including intake, categorization, prioritization, documentation, resolution, escalation, and closure. Daily operational coordination, queue awareness, task follow-through, and customer service in a high-volume enterprise support environment. Critical thinking, active listening, written and verbal communication, and process improvement practices such as ITIL Foundations, CMMI, or related frameworks. Enterprise ticketing or ITSM tools; Remedy Service Management experience preferred. Active Directory, account permissions, VPN, Microsoft 365, Windows 11, macOS support, web browsers, printers, network drives, standard workstation software, knowledge articles, SOPs, and documented troubleshooting workflows. Installation, configuration, troubleshooting, and maintenance of Windows OS, macOS, Mac devices, mobile devices, desktop software, remote desktop tools, antivirus, backup and recovery, and desktop performance optimization. Working knowledge of Microsoft Entra ID, Microsoft Azure, and Microsoft Intune, including device management, user access, and endpoint support concepts. Experience Required: Two (2) or more years of experience in an enterprise call center, help desk, service desk, computer support, technical support, or related end-user support environment configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment. Preferred: Remote and deskside enterprise operations, alerts, escalations, endpoint technologies, business applications, user communication, recurring issue identification, SLA performance, accurate ticket documentation, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, endpoint management support, macOS, Mac devices, and mobile devices. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Computer Support Specialist Journeyman. Job Summary NuAxis Innovations is seeking a talented and motivated Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools. Fulfill requests within SLAs, provide timely customer status updates, and proactively escalate issues that cannot be resolved within established timeframes. Support user accounts, password resets, VPN, Microsoft 365, Windows workstations, Mac devices, mobile devices, printers, network drives, remote support tools, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, and approved business applications. Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery. Create, update, and retire help desk and computer support documentation as needed. Education Required: High school diploma or equivalent. HDI Analyst Certification (e.g., CSA, SCA, DST, or equivalent) required within 10 business days of hire. CompTIA A+ Certification - required within 90 days of hire Preferred: Bachelor's Degree preferred. Microsoft Certification (e.g., MTA, MCSA, MCSE, MCSM, Azure, Entra ID, Intune, or equivalent) preferred. Apple Support Certification preferred; Hands-on Mac device support experience preferred. Knowledge Requirements Incident, problem, change, and ticket lifecycle management, including intake, categorization, prioritization, documentation, resolution, escalation, and closure. Daily operational coordination, queue awareness, task follow-through, and customer service in a high-volume enterprise support environment. Critical thinking, active listening, written and verbal communication, and process improvement practices such as ITIL Foundations, CMMI, or related frameworks. Enterprise ticketing or ITSM tools; Remedy Service Management experience preferred. Active Directory, account permissions, VPN, Microsoft 365, Windows 11, macOS support, web browsers, printers, network drives, standard workstation software, knowledge articles, SOPs, and documented troubleshooting workflows. Installation, configuration, troubleshooting, and maintenance of Windows OS, macOS, Mac devices, mobile devices, desktop software, remote desktop tools, antivirus, backup and recovery, and desktop performance optimization. Working knowledge of Microsoft Entra ID, Microsoft Azure, and Microsoft Intune, including device management, user access, and endpoint support concepts. Experience Required: Two (2) or more years of experience in an enterprise call center, help desk, service desk, computer support, technical support, or related end-user support environment configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment. Preferred: Remote and deskside enterprise operations, alerts, escalations, endpoint technologies, business applications, user communication, recurring issue identification, SLA performance, accurate ticket documentation, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, endpoint management support, macOS, Mac devices, and mobile devices. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Computer Support Specialist Journeyman. Job Summary NuAxis Innovations is seeking a talented and motivated Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools. Fulfill requests within SLAs, provide timely customer status updates, and proactively escalate issues that cannot be resolved within established timeframes. Support user accounts, password resets, VPN, Microsoft 365, Windows workstations, Mac devices, mobile devices, printers, network drives, remote support tools, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, and approved business applications. Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery. Create, update, and retire help desk and computer support documentation as needed. Education Required: High school diploma or equivalent. HDI Analyst Certification (e.g., CSA, SCA, DST, or equivalent) required within 10 business days of hire. CompTIA A+ Certification - required within 90 days of hire Preferred: Bachelor's Degree preferred. Microsoft Certification (e.g., MTA, MCSA, MCSE, MCSM, Azure, Entra ID, Intune, or equivalent) preferred. Apple Support Certification preferred; Hands-on Mac device support experience preferred. Knowledge Requirements Incident, problem, change, and ticket lifecycle management, including intake, categorization, prioritization, documentation, resolution, escalation, and closure. Daily operational coordination, queue awareness, task follow-through, and customer service in a high-volume enterprise support environment. Critical thinking, active listening, written and verbal communication, and process improvement practices such as ITIL Foundations, CMMI, or related frameworks. Enterprise ticketing or ITSM tools; Remedy Service Management experience preferred. Active Directory, account permissions, VPN, Microsoft 365, Windows 11, macOS support, web browsers, printers, network drives, standard workstation software, knowledge articles, SOPs, and documented troubleshooting workflows. Installation, configuration, troubleshooting, and maintenance of Windows OS, macOS, Mac devices, mobile devices, desktop software, remote desktop tools, antivirus, backup and recovery, and desktop performance optimization. Working knowledge of Microsoft Entra ID, Microsoft Azure, and Microsoft Intune, including device management, user access, and endpoint support concepts. Experience Required: Two (2) or more years of experience in an enterprise call center, help desk, service desk, computer support, technical support, or related end-user support environment configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment. Preferred: Remote and deskside enterprise operations, alerts, escalations, endpoint technologies, business applications, user communication, recurring issue identification, SLA performance, accurate ticket documentation, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, endpoint management support, macOS, Mac devices, and mobile devices. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Greetings from Cortracker! I'm Ajay from Cortracker, and I'm reaching out to you regarding the job position detailed below. Please review the description and let me know if you're interested in the role. Title: Senior SAP FI/CO Consultant Location: Tampa, FL (Open relo if already in FL, hybrid - 4 days onsite) Duration: 12+ months Contract to hire Job Description: Responsibilities Serve as SAP Solution Architect and trusted advisor for Finance and Cost business functions. Lead SAP-driven digital transformation initiatives and technology roadmaps. Design SAP solutions that improve operational efficiency and business agility. Gather requirements, analyze business processes, and create functional designs. Configure, develop, and implement SAP FI/CO solutions. Lead SAP implementation, rollout, upgrade, and transformation initiatives. Support SAP ECC and S/4HANA environments. Develop best practices, solution architectures, and governance standards. Coordinate integrations among FI, CO, MM, PP, SD, banking, EDI, and third-party systems. Prepare test plans, test scripts, UAT activities, and data conversion efforts. Perform root cause analysis and issue resolution. Provide end-user support, training, and process documentation. Lead project teams, business workshops, and cross-functional initiatives. Partner closely with business stakeholders, AMS teams, vendors, and IT resources. Evaluate emerging SAP technologies and recommend improvements. Develop business cases and solution recommendations for future investments. Mentor technical teams and provide architecture leadership. Qualifications Bachelor's Degree in Business, Computer Science, Information Systems, Engineering, or related field. 8+ years of SAP experience. Strong SAP FI/CO functional expertise. Experience leading SAP projects and implementations. Strong knowledge of business process design and optimization. Experience working in AMS and enterprise support environments. Ability to document business processes and technical solutions. Strong understanding of IT architecture, cloud technologies, APIs, governance, and security. Experience collaborating with global business and technology teams. Required Skills SAP FI SAP CO (Controlling) SAP ECC SAP S/4HANA Material Ledger Month-End Close Processes Cost Accounting Financial Accounting Asset Accounting SAP Bank Integrations Payment File Processing EDI Integrations SAP Implementation & Rollouts Functional Design & Configuration Business Process Analysis Requirements Gathering Test Planning & Execution Data Conversion & Migration SAP Architecture Integration with PP, MM, and SD SAP Support & Production Operations Project Leadership Stakeholder Management Preferred Skills S/4HANA Brownfield Conversion Experience SAP Certification(s) SAP VIM (Vendor Invoice Management) Vertex Tax Integration SAP Tax Solutions Cloud Architecture Knowledge Big Data Technologies Agile Methodologies Project Management Frameworks Innovation & Transformation Programs Global SAP Deployments Finance Transformation Initiatives AMS Leadership Experience Sincerely, Ajay Vootla Talent Acquisition Specialist CORtracker Inc. 5005 W Royal Ln, Suite 298, Irving, TX 75063 Direct: Email: LinkedIn: Website:

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Computer Support Specialist Journeyman. Job Summary NuAxis Innovations is seeking a talented and motivated Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools. Fulfill requests within SLAs, provide timely customer status updates, and proactively escalate issues that cannot be resolved within established timeframes. Support user accounts, password resets, VPN, Microsoft 365, Windows workstations, Mac devices, mobile devices, printers, network drives, remote support tools, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, and approved business applications. Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery. Create, update, and retire help desk and computer support documentation as needed. Education Required: High school diploma or equivalent. HDI Analyst Certification (e.g., CSA, SCA, DST, or equivalent) required within 10 business days of hire. CompTIA A+ Certification - required within 90 days of hire Preferred: Bachelor's Degree preferred. Microsoft Certification (e.g., MTA, MCSA, MCSE, MCSM, Azure, Entra ID, Intune, or equivalent) preferred. Apple Support Certification preferred; Hands-on Mac device support experience preferred. Knowledge Requirements Incident, problem, change, and ticket lifecycle management, including intake, categorization, prioritization, documentation, resolution, escalation, and closure. Daily operational coordination, queue awareness, task follow-through, and customer service in a high-volume enterprise support environment. Critical thinking, active listening, written and verbal communication, and process improvement practices such as ITIL Foundations, CMMI, or related frameworks. Enterprise ticketing or ITSM tools; Remedy Service Management experience preferred. Active Directory, account permissions, VPN, Microsoft 365, Windows 11, macOS support, web browsers, printers, network drives, standard workstation software, knowledge articles, SOPs, and documented troubleshooting workflows. Installation, configuration, troubleshooting, and maintenance of Windows OS, macOS, Mac devices, mobile devices, desktop software, remote desktop tools, antivirus, backup and recovery, and desktop performance optimization. Working knowledge of Microsoft Entra ID, Microsoft Azure, and Microsoft Intune, including device management, user access, and endpoint support concepts. Experience Required: Two (2) or more years of experience in an enterprise call center, help desk, service desk, computer support, technical support, or related end-user support environment configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment. Preferred: Remote and deskside enterprise operations, alerts, escalations, endpoint technologies, business applications, user communication, recurring issue identification, SLA performance, accurate ticket documentation, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, endpoint management support, macOS, Mac devices, and mobile devices. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Grade/Salary Range: B22 ($22.18 - $26.96 )- Non-exempt salary commensurate with experience Position Summary: Under the direction of the Purchasing Supervisor, the Purchasing Specialist I is responsible for the daily functions of administration, procurement, facilities, and asset management. Responsibilities include but not limited to: Assists purchasing supervisor and staff by coordinating vendor management activities; obtains vendor quotes and follow-up information; selects vendors and ensures all new vendor documentation is complete; prepares purchase orders; processes accepted proposals and requisitions for office supplies and equipment; maintains real-time purchase requisition database and credit card log. Oversees various facility activities, including reviewing and prioritizing work orders and committing agency funds to initiate work orders; determines action needed and notifies appropriate personnel/vendor; monitors and follows up on work orders status, contracts, and expenditures. Performs administrative duties, including greeting and directing visitors, answering phones, preparing various documents, filing, scheduling of muti-purpose room, confirms configuration for room set-up in various conference rooms, processing equipment requests and food service requests for special events and meetings. Acts as main point of contact for agency printing needs; maintains print order masters for account information retrieval and dispute resolution; reviews orders for accuracy, distributes proofs for approval and forwards to Printing Services department. Acts as the central order entry processor of accepted proposals, employee travel forms and reimbursements, and requisitions for office supplies and equipment for all departments of Public Health. Supports the agency's Asset Inventory Management Program; tags and tracks the introduction, cost, accounting, movement, annual recertification, retirement and removal of capital assets; updates inventory database ensuring all information is current. Assists with the investigation of accounting issues related to purchase requisitions, purchase orders, and work order discrepancies; verifies order have been delivered and payments were received. Schedules supplies and maintenance for agency equipment and pool cars. Minimum Qualifications: High school diploma or equivalent (G.E.D.) with four (4) years' experience in purchasing methods and facility operations. Proficient using computer applications/software, including Microsoft Outlook, Word, Excel, PowerPoint, and Teams. Understands and acknowledges that Public Health - Dayton & Montgomery County uses evidence-based and evidence-informed public health practices based on scientific research including health promotion theory and practice, environmental health measures, and communicable disease control measures including vaccination, isolation, and quarantine practices, and medicine for treatment and prevention of disease, among others. Understands and acknowledges the use of tobacco or nicotine products in any form including replacement therapy products and prescription medications used to treat smoking addiction for anyone hired after January 1, 2014, is prohibited. Required to play an active role during a public health emergency, crisis, outbreak, incident, or event in which the Health Commissioner deems additional personnel resources are warranted. This may include changes in responsibilities and working locations/hours Completion of Incident Command System 100 and National Incident Management System 700 courses within 90 days of hire. Valid State of Ohio driver's license and insurance on any personal vehicle that will be used for work. Preferred Qualifications: Associates degree with two - four (2-4) years' experience with government procurement methods, practices, and facility operations. Customer service orientation, strong interpersonal communication skills, and knowledge of office procedures and practices, emergency preparedness, and facility operations. Ability to adjust to changing priorities and lead multiple projects simultaneously in a fast-paced environment. PHDMC provides a quality, affordable, and competitive benefits package to employees, including the following: Medical, Dental, Vision, and Life Insurance Vacation, Sick, Personal Leave, and Paid holidays Tuition Reimbursement Membership with Ohio Public Employees Retirement Systems (OPERS) Eligibility to contribute to a Deferred Compensation Program Grant Funded: No Closing Date to Apply: November 12, 2026, or until the position is filled Position is subject to a criminal background check Applicants who declare use of nicotine/tobacco in any form including replacement therapy products and prescription medications used to treat smoking addiction on the PHDMC Application for Employment or addendum thereto, shall not be considered for employment. Applicants who do not support and promote Public Health evidence-based and evidence-informed public health practices shall not be considered for employment. PUBLIC HEALTH - DAYTON & MONTGOMERY COUNTY (PHDMC) IS AN EQUAL OPPORTUNITY EMPLOYER AND DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, AGE, NATIONAL ORIGIN, DISABILITY, MILITARY STATUS, VETERAN STATUS, GENETIC TESTING, OR OTHER UNLAWFUL BIAS EXCEPT WHEN SUCH A FACTOR CONSTITUTES A BONA FIDE OCCUPATIONAL QUALIFICATION ("BFOQ").