McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. CoverMyMeds is seeking a Senior Manager, Data Governance to lead the implementation and ongoing operation of its data governance and data enablement capabilities. This leader will build and manage a team of domain data analysts and data stewards who support business domains by addressing data quality, lineage, metadata, catalog, and data product control needs. This is a hands-on leadership opportunity within a developing data governance function. You will translate governance strategies, policies, and standards into practical services that help teams understand, manage, and improve their data. Success requires data governance expertise, service-oriented leadership, strong change-management skills, and the ability to influence partners without relying on formal authority. What You'll Do: Lead and develop a team of domain data analysts and data stewards responsible for the day-to-day implementation of data governance and data quality controls Implement and maintain the CoverMyMeds data enablement framework, including policies, standards, and procedures for data management, data quality, lineage, metadata, and responsible data use Operationalize data governance capabilities across data quality, business and technical metadata, data lineage, data cataloging, and data product controls. Partner with domain data officers, data owners, enterprise architecture, IT security, legal, compliance, and technology teams to establish accountability and embed governance practices into business operations Align data analysts and stewards with business domains, enabling them to develop subject-matter expertise and serve as a first point of contact for data-related issues Guide the identification, assessment, prioritization, and remediation of data quality issues in partnership with data owners and technology teams. Define and monitor data enablement metrics and key performance indicators to evaluate program effectiveness and identify opportunities for improvement. Drive adoption and change by communicating the value of new data governance services, building cross-functional support, and helping teams succeed in a developing operating model. Promote compliance with applicable data privacy requirements and internal data security policies, including considerations related to GDPR, CCPA, and HIPAA. Coach and support team members through clear goals, ongoing feedback, collaborative problem-solving, and a service-oriented leadership approach Basic Requirements: Degree or equivalent experience, and typically requires 9+ years of relative professional experience and 1+ years of supervisory and/or management experience Experience implementing or operating data governance, data management, or data enablement programs in a complex organization Knowledge of data governance principles and practices, including data quality, metadata management, data lineage, data cataloging, and data stewardship Experience leading people, teams, or cross-functional initiatives, including situations requiring influence without direct authority Experience partnering with business and technology stakeholders to translate data governance policies and standards into operational processes Demonstrated communication and change-management skills, including the ability to build understanding and adoption of new capabilities Experience identifying, assessing, and coordinating the resolution of data quality or data management issues Ability to analyze complex issues, establish priorities, and coordinate team activities to deliver practical solutions Preferred Skills / Experience: Familiarity with data governance frameworks and industry practices, such as DAMA-DMBOK Experience using enterprise data catalogs such as Alation, Collibra, or IBM InfoSphere. CoverMyMeds currently uses Alation as its data catalog, while experience with comparable platforms is relevant Familiarity with master data management concepts, frameworks, or technologies, including platforms from IBM or Informatica Ability to read or interpret SQL and investigate data, metadata, or catalog information when hands-on support is needed Experience working with healthcare, pharmaceutical, or similarly regulated data Experience helping establish a new team, service, or operating model in a developing or greenfield environment We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $122,300 - $203,800 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!
10/26/2026
Full time
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. CoverMyMeds is seeking a Senior Manager, Data Governance to lead the implementation and ongoing operation of its data governance and data enablement capabilities. This leader will build and manage a team of domain data analysts and data stewards who support business domains by addressing data quality, lineage, metadata, catalog, and data product control needs. This is a hands-on leadership opportunity within a developing data governance function. You will translate governance strategies, policies, and standards into practical services that help teams understand, manage, and improve their data. Success requires data governance expertise, service-oriented leadership, strong change-management skills, and the ability to influence partners without relying on formal authority. What You'll Do: Lead and develop a team of domain data analysts and data stewards responsible for the day-to-day implementation of data governance and data quality controls Implement and maintain the CoverMyMeds data enablement framework, including policies, standards, and procedures for data management, data quality, lineage, metadata, and responsible data use Operationalize data governance capabilities across data quality, business and technical metadata, data lineage, data cataloging, and data product controls. Partner with domain data officers, data owners, enterprise architecture, IT security, legal, compliance, and technology teams to establish accountability and embed governance practices into business operations Align data analysts and stewards with business domains, enabling them to develop subject-matter expertise and serve as a first point of contact for data-related issues Guide the identification, assessment, prioritization, and remediation of data quality issues in partnership with data owners and technology teams. Define and monitor data enablement metrics and key performance indicators to evaluate program effectiveness and identify opportunities for improvement. Drive adoption and change by communicating the value of new data governance services, building cross-functional support, and helping teams succeed in a developing operating model. Promote compliance with applicable data privacy requirements and internal data security policies, including considerations related to GDPR, CCPA, and HIPAA. Coach and support team members through clear goals, ongoing feedback, collaborative problem-solving, and a service-oriented leadership approach Basic Requirements: Degree or equivalent experience, and typically requires 9+ years of relative professional experience and 1+ years of supervisory and/or management experience Experience implementing or operating data governance, data management, or data enablement programs in a complex organization Knowledge of data governance principles and practices, including data quality, metadata management, data lineage, data cataloging, and data stewardship Experience leading people, teams, or cross-functional initiatives, including situations requiring influence without direct authority Experience partnering with business and technology stakeholders to translate data governance policies and standards into operational processes Demonstrated communication and change-management skills, including the ability to build understanding and adoption of new capabilities Experience identifying, assessing, and coordinating the resolution of data quality or data management issues Ability to analyze complex issues, establish priorities, and coordinate team activities to deliver practical solutions Preferred Skills / Experience: Familiarity with data governance frameworks and industry practices, such as DAMA-DMBOK Experience using enterprise data catalogs such as Alation, Collibra, or IBM InfoSphere. CoverMyMeds currently uses Alation as its data catalog, while experience with comparable platforms is relevant Familiarity with master data management concepts, frameworks, or technologies, including platforms from IBM or Informatica Ability to read or interpret SQL and investigate data, metadata, or catalog information when hands-on support is needed Experience working with healthcare, pharmaceutical, or similarly regulated data Experience helping establish a new team, service, or operating model in a developing or greenfield environment We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $122,300 - $203,800 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!
It Starts With You: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: Santander's Corporate & Investment Banking (CIB) business is seeking an experienced PolyPath Market Risk Specialist with strong technical and business knowledge to support pricing, valuation, and market risk activities within a large banking or capital markets environment. The ideal candidate will have deep expertise in PolyPath, strong hands-on programming skills in Python and Java, and solid knowledge of fixed income products, particularly structured products such as Mortgage-Backed Securities, Collateralized Mortgage Obligations, and other securitized fixed income instruments. Candidate should understand both the business side of market risk and the technical side of supporting large-scale financial systems. They should be comfortable working with traders, risk managers, quants, model teams, developers, and infrastructure teams. This role requires someone who can work closely with front office, risk, finance, model, and technology teams to support risk models, valuation tools, pricing workflows, and market risk systems. Key Responsibilities Support and enhance PolyPath platform capabilities used for pricing, valuation, trading, and market risk workflows. Partner with business, risk, model, and technology teams to translate complex market risk and fixed income requirements into scalable technical solutions. Support market risk processes including sensitivities, stress testing, scenario analysis, VaR, pricing, and valuation workflows. Work with fixed income and structured products, including: Mortgage-Backed Securities Collateralized Mortgage Obligations Asset-backed or securitized products Other structured fixed income instruments Develop, enhance, and troubleshoot applications, scripts, and integration components using Python and Java. Support pricing pipelines, risk data flows, market data integration, and valuation processes within the PolyPath ecosystem. Analyze system issues, performance bottlenecks, data discrepancies, and production incidents related to PolyPath and downstream risk systems. Collaborate with front office, risk, finance, infrastructure, and application development teams to ensure accurate and timely delivery of risk analytics. Support migration, modernization, and integration initiatives involving legacy trading or risk systems and PolyPath architecture. Improve platform stability through automation, monitoring, alerting, and issue resolution processes. . What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: Bachelor's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required Qualifications: Expert-level knowledge of PolyPath. Strong experience in market risk, preferably within banking or capital markets. Strong programming skills in Python and Java. Solid understanding of fixed income products, pricing, valuation, and risk analytics. Experience supporting risk models, valuation tools, pricing engines, or market risk platforms. Ability to troubleshoot complex system, data, and pricing issues across multiple technology platforms. Strong analytical skills with the ability to explain technical and market risk concepts clearly to both business and technology teams. Experience working in a large banking, financial services, or regulated financial institution environment. 10+ years of experience in banking, capital markets, financial technology, or market risk technology preferred. Preferred Qualifications Experience working directly with front office, market risk, finance, model validation, or quantitative teams. Strong knowledge of structured fixed income products, especially: MBS CMO ABS Securitized products Understanding of: Pricing Valuation Sensitivities Stress testing VaR Scenario analysis Yield curves Risk factors Market data Experience with system integration using APIs, messaging frameworks, batch processes, or data pipelines. Experience supporting real-time or high-volume capital markets platforms. Strong production support, issue management, and root-cause analysis experience. It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. Work Authorization & Sponsorship: Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range: Minimum: $175,000.00 USD Maximum: $220,000.00 USD We Value Your Impact: Your contribution matters and it's recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs.
10/26/2026
Full time
It Starts With You: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: Santander's Corporate & Investment Banking (CIB) business is seeking an experienced PolyPath Market Risk Specialist with strong technical and business knowledge to support pricing, valuation, and market risk activities within a large banking or capital markets environment. The ideal candidate will have deep expertise in PolyPath, strong hands-on programming skills in Python and Java, and solid knowledge of fixed income products, particularly structured products such as Mortgage-Backed Securities, Collateralized Mortgage Obligations, and other securitized fixed income instruments. Candidate should understand both the business side of market risk and the technical side of supporting large-scale financial systems. They should be comfortable working with traders, risk managers, quants, model teams, developers, and infrastructure teams. This role requires someone who can work closely with front office, risk, finance, model, and technology teams to support risk models, valuation tools, pricing workflows, and market risk systems. Key Responsibilities Support and enhance PolyPath platform capabilities used for pricing, valuation, trading, and market risk workflows. Partner with business, risk, model, and technology teams to translate complex market risk and fixed income requirements into scalable technical solutions. Support market risk processes including sensitivities, stress testing, scenario analysis, VaR, pricing, and valuation workflows. Work with fixed income and structured products, including: Mortgage-Backed Securities Collateralized Mortgage Obligations Asset-backed or securitized products Other structured fixed income instruments Develop, enhance, and troubleshoot applications, scripts, and integration components using Python and Java. Support pricing pipelines, risk data flows, market data integration, and valuation processes within the PolyPath ecosystem. Analyze system issues, performance bottlenecks, data discrepancies, and production incidents related to PolyPath and downstream risk systems. Collaborate with front office, risk, finance, infrastructure, and application development teams to ensure accurate and timely delivery of risk analytics. Support migration, modernization, and integration initiatives involving legacy trading or risk systems and PolyPath architecture. Improve platform stability through automation, monitoring, alerting, and issue resolution processes. . What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: Bachelor's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required Qualifications: Expert-level knowledge of PolyPath. Strong experience in market risk, preferably within banking or capital markets. Strong programming skills in Python and Java. Solid understanding of fixed income products, pricing, valuation, and risk analytics. Experience supporting risk models, valuation tools, pricing engines, or market risk platforms. Ability to troubleshoot complex system, data, and pricing issues across multiple technology platforms. Strong analytical skills with the ability to explain technical and market risk concepts clearly to both business and technology teams. Experience working in a large banking, financial services, or regulated financial institution environment. 10+ years of experience in banking, capital markets, financial technology, or market risk technology preferred. Preferred Qualifications Experience working directly with front office, market risk, finance, model validation, or quantitative teams. Strong knowledge of structured fixed income products, especially: MBS CMO ABS Securitized products Understanding of: Pricing Valuation Sensitivities Stress testing VaR Scenario analysis Yield curves Risk factors Market data Experience with system integration using APIs, messaging frameworks, batch processes, or data pipelines. Experience supporting real-time or high-volume capital markets platforms. Strong production support, issue management, and root-cause analysis experience. It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. Work Authorization & Sponsorship: Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range: Minimum: $175,000.00 USD Maximum: $220,000.00 USD We Value Your Impact: Your contribution matters and it's recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs.
It Starts With You: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Senior Java Developer serves as a highly experienced, hands-on technical contributor supporting multiple complex application initiatives. This role plays a critical part in the analysis, design, development, troubleshooting, and maintenance of enterprise software solutions that support key business units. The Senior Developer operates with a high degree of autonomy, provides deep technical expertise across systems and components, and contributes to architectural decisions and delivery strategy. The role requires strong problem-solving skills, accurate workload estimation, and the ability to clearly communicate and drive solutions for complex technical challenges. Act as a senior hands-on developer across multiple complex application initiatives. Lead technical analysis, design, development, and maintenance of complex software applications and components. Provide advanced expertise in troubleshooting complex applications, system, and performance issues. Design, implement, and support system enhancements, refactoring, and modernization efforts. Research, evaluate, and implement solutions for performance monitoring, tuning, scalability, and system configuration. Drive the development and maintenance of automated test suites and quality assurance practices. Contribute significantly to technical design and architectural decisions for complex projects. Accurately estimate effort, identify technical risks, and help plan delivery milestones. Mentor and provide technical guidance to associate and mid-level developers. Partner closely with architects, product owners, and business stakeholders to achieve key objectives. Promote engineering best practices, code quality, and continuous improvement within the team. What You Bring: To perform this role successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education: Bachelor's degree in computer science, Software Engineering, or a related field, or equivalent work experience - Required. Qualifications: 9+ years of hands-on application development experience, with strong expertise in Java in a distributed system. - Required. Advanced proficiency in Java. Experience Developing Backend /Front End. Proven expertise in modern software paradigms, including: o Spring Boot, Spring JPA and Rest API's o Service-oriented and microservices architectures. o Cloud computing concepts o Test-driven development (TDD) o Domain-driven design (DDD) Strong understanding of CI/CD pipelines using Jenkins. Strong SQL and relational database skills. Secure coding methodologies protecting against cyberthreats and prevents vulnerabilities. Demonstrated ability to design and troubleshoot large-scale, high-availability systems. Strong analytical, critical thinking, and problem-solving skills. Excellent written and verbal communication skills. Ability to manage multiple initiatives and context switch effectively. Ability to continuously evaluate existing systems and drive improvements. Use of AI tools. Commitment to maintaining industry knowledge, standards, and best practices. Curiosity and aptitude for adopting new technologies and collaborating to deliver custom solutions. Experience with performance-critical, scalable systems is highly desirable. Certifications: No Certifications listed for this job. It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. Experience in Microsoft Office products. Work Authorization & Sponsorship: Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range: Minimum: $175,000.00 USD Maximum: $220,000.00 USD We Value Your Impact: Your contribution matters and it's recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs.
10/26/2026
Full time
It Starts With You: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Senior Java Developer serves as a highly experienced, hands-on technical contributor supporting multiple complex application initiatives. This role plays a critical part in the analysis, design, development, troubleshooting, and maintenance of enterprise software solutions that support key business units. The Senior Developer operates with a high degree of autonomy, provides deep technical expertise across systems and components, and contributes to architectural decisions and delivery strategy. The role requires strong problem-solving skills, accurate workload estimation, and the ability to clearly communicate and drive solutions for complex technical challenges. Act as a senior hands-on developer across multiple complex application initiatives. Lead technical analysis, design, development, and maintenance of complex software applications and components. Provide advanced expertise in troubleshooting complex applications, system, and performance issues. Design, implement, and support system enhancements, refactoring, and modernization efforts. Research, evaluate, and implement solutions for performance monitoring, tuning, scalability, and system configuration. Drive the development and maintenance of automated test suites and quality assurance practices. Contribute significantly to technical design and architectural decisions for complex projects. Accurately estimate effort, identify technical risks, and help plan delivery milestones. Mentor and provide technical guidance to associate and mid-level developers. Partner closely with architects, product owners, and business stakeholders to achieve key objectives. Promote engineering best practices, code quality, and continuous improvement within the team. What You Bring: To perform this role successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education: Bachelor's degree in computer science, Software Engineering, or a related field, or equivalent work experience - Required. Qualifications: 9+ years of hands-on application development experience, with strong expertise in Java in a distributed system. - Required. Advanced proficiency in Java. Experience Developing Backend /Front End. Proven expertise in modern software paradigms, including: o Spring Boot, Spring JPA and Rest API's o Service-oriented and microservices architectures. o Cloud computing concepts o Test-driven development (TDD) o Domain-driven design (DDD) Strong understanding of CI/CD pipelines using Jenkins. Strong SQL and relational database skills. Secure coding methodologies protecting against cyberthreats and prevents vulnerabilities. Demonstrated ability to design and troubleshoot large-scale, high-availability systems. Strong analytical, critical thinking, and problem-solving skills. Excellent written and verbal communication skills. Ability to manage multiple initiatives and context switch effectively. Ability to continuously evaluate existing systems and drive improvements. Use of AI tools. Commitment to maintaining industry knowledge, standards, and best practices. Curiosity and aptitude for adopting new technologies and collaborating to deliver custom solutions. Experience with performance-critical, scalable systems is highly desirable. Certifications: No Certifications listed for this job. It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. Experience in Microsoft Office products. Work Authorization & Sponsorship: Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range: Minimum: $175,000.00 USD Maximum: $220,000.00 USD We Value Your Impact: Your contribution matters and it's recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs.
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/26/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/26/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/26/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
INFINITY SYSTEMS ENGINEERING LLC
Albuquerque, New Mexico
Infinity's niche in the aerospace and defense industry is specialized solutions that help bridge the gap between space and ground. This is no small task, and we owe our success to our team who help us fulfill our mission; to match people with their legacies for betterment of the world. There is always a place at Infinity for a motivated, capable individual seeking a career to better the world. We prioritize supporting our team through exceptional benefits, work-life balance, and structured career development. At Infinity, WE ARE MORE - now, come be more with us! Please note this position is contingent on program award. Job Summary: The Systems Engineer supports the engineering, design, integration, verification, documentation, and lifecycle sustainment of prototype and operational satellite ground systems, satellite operations centers, and supporting infrastructure. This role applies a disciplined systems engineering approach across the system lifecycle to define, develop, verify, and maintain system requirements, interfaces, performance metrics, and technical baselines. The Systems Engineer works with Government representatives, internal and external mission partners, and cross-functional teams to develop concepts, mature designs, support integration and test, manage change, and ensure system changes do not adversely impact operational capabilities. Key Responsibilities: System Engineering & Architecture: Apply a disciplined systems engineering approach to all assigned work to ensure changes do not adversely impact systems or capabilities.Develop, review, and manage system designs and architectures for ground systems and supporting infrastructure in accordance with mission requirements.Identify, review, and provide recommendations on ground system requirements with Government representatives and mission partners.Ensure system interfaces are well defined, documented, and that new requirements remain compliant with existing systems.Continuously review system designs and architectures and provide recommendations for improvements in areas such as redundancy, downtime reduction, and backup solutions.Identify single points of failure and equipment at or near end of life/end of support and recommend paths forward to the Government. Requirements, Concepts, and Technical Planning: Support development of mission concepts and system solutions by working with Government stakeholders to define mission requirements and concepts.Develop high-level CONOPS or CONEMP and draft system-level requirements, as directed.Conduct conceptual studies or analyses of alternatives to assess feasible technical approaches, scope, and potential technology needs.Assess feasibility with input from SMEs, including use of test-bed simulations, models, mock-ups, or other tools.Identify potential technical, schedule, cost, and cybersecurity benefits and risks associated with proposed concepts or changes.Coordinate design packages and technical review inputs with the Government Program Lead, assigned POC, and Program Chief Engineer, as applicable. Integration, Verification, and Validation: Support developmental, integration, and verification activities to ensure system performance requirements are met.Perform or support incremental developmental testing prior to system integration.Support external mission partner testing with the ground systems to ensure interoperability and prevent adverse impact to existing missions.Support incremental, iterative, and automated functionality testing, including integration testing of mission interfaces. Mission Coordination and Lifecycle Support: Interface with internal and external mission partners during all phases of the systems engineering process.Support development and maintenance of the Systems Engineering Management Plan (SEMP), including SE processes, roles and responsibilities, V&V approach, metrics and measurements, tools and technologies, and schedule/resources.Support planning for lifecycle sustainment, including configuration management, hardware recapitalization recommendations, and identification of software/licensing renewals prior to expiration.Coordinate with vendors, developers, and stakeholders as needed to inform technical solutions that satisfy system requirements.Support development, integration, test, and deployment activities while maintaining current mission capabilities. Qualifications: Education: Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field required, or an equivalent combination of education and experience. A master's degree is preferred. Experience: 5-15 years of experience in systems engineering or a related fieldClearance Requirement: Top Secret, with ability to obtain SCI Required Skills:Strong knowledge of systems engineering, system architecture, requirements development, interface definition, and technical baseline management.Experience applying a disciplined SE approach across design, integration, verification, and sustainment activities.Experience developing or supporting SEMP content, including V&V approach, metrics, tools, schedule, and SE processes.Experience reviewing and managing requirements with Government stakeholders and mission partners.Experience supporting system integration, interoperability, performance verification, and test planning/reporting.Experience with configuration management, formal change-control processes, and baseline documentation updates.Ability to identify technical risks, single points of failure, EOL/EOS concerns, and improvement opportunities.Strong communication skills for coordination with Government representatives, mission partners, vendors, and cross-functional technical teams.Ability to work in classified and security-controlled environments and comply with applicable security and information assurance guidance. Preferred Skills: Experience supporting prototype or operational satellite ground systems, satellite operations centers, or related mission systems.Experience with Model-Based Systems Engineering (MBSE).Experience with system modeling, simulations, mock-ups, or other tools used for feasibility assessment and concept maturation.Experience developing CONOPS/CONEMP, draft system-level requirements, or analysis of alternatives / conceptual studies.Experience supporting external mission partner interoperability and interface coordination.Experience developing updated system architectures and documentation following implementations or upgrades.Experience supporting mission software or mission-unique application integration, including telemetry, commanding, or planning applications.Experience supporting lifecycle sustainment planning, hardware recapitalization recommendations, or software/license renewal tracking. Work Environment/Physical Requirements: Office environment with occasional on-site work in data centers or with hardware systems.May require after-hours or weekend work to address critical system issues or deployments.Some travel may be necessary to support system installations or meet with stakeholders.Ability to work at a desk and operate a computer for extended periods.Occasional lifting of IT equipment or hardware components (up to 25 lbs). This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by their supervisor. Work Schedule: This is a full-time position, typically working 40 hours per week. Overtime may be required depending on operational needs. Infinity Benefits: Great Company Culture. Infinity firmly believes that our success is due to the happiness and personal satisfaction of our employees. Health Benefits. 100% Company Paid monthly Medical and Dental premiums for you AND your family. Prepare for the Future. 401(k) company contribution, with free professional financial planning advisors Rest and Relaxation. Three weeks' Vacation - and we offer an annual company reward trip after one year of employment. Health and Wellness. We offer 48 hours of sick leave, in addition to your Vacation, as well as Flex-Spending options (Medical and Dependent Care) Work that Stays at Work. Genuine work/life balance and flexibility. We know our employees have lives outside of work and we support you in living them! Education and Professional Training Reimbursement. We support our employees career aspirations and growth through our Education Reimbursement Program! Profit Sharing Plan. Infinity's success is due to our employees which is why all eligible employees receive an annual payout based on our Profit-Sharing Plan. U.S. Citizenship is required. EOE including disability/vet To learn more about our company and benefits, please visit: Infinity Careers Application Deadline: This will be posted for a minimum of 30 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. PIdcab9-9941
10/26/2026
Full time
Infinity's niche in the aerospace and defense industry is specialized solutions that help bridge the gap between space and ground. This is no small task, and we owe our success to our team who help us fulfill our mission; to match people with their legacies for betterment of the world. There is always a place at Infinity for a motivated, capable individual seeking a career to better the world. We prioritize supporting our team through exceptional benefits, work-life balance, and structured career development. At Infinity, WE ARE MORE - now, come be more with us! Please note this position is contingent on program award. Job Summary: The Systems Engineer supports the engineering, design, integration, verification, documentation, and lifecycle sustainment of prototype and operational satellite ground systems, satellite operations centers, and supporting infrastructure. This role applies a disciplined systems engineering approach across the system lifecycle to define, develop, verify, and maintain system requirements, interfaces, performance metrics, and technical baselines. The Systems Engineer works with Government representatives, internal and external mission partners, and cross-functional teams to develop concepts, mature designs, support integration and test, manage change, and ensure system changes do not adversely impact operational capabilities. Key Responsibilities: System Engineering & Architecture: Apply a disciplined systems engineering approach to all assigned work to ensure changes do not adversely impact systems or capabilities.Develop, review, and manage system designs and architectures for ground systems and supporting infrastructure in accordance with mission requirements.Identify, review, and provide recommendations on ground system requirements with Government representatives and mission partners.Ensure system interfaces are well defined, documented, and that new requirements remain compliant with existing systems.Continuously review system designs and architectures and provide recommendations for improvements in areas such as redundancy, downtime reduction, and backup solutions.Identify single points of failure and equipment at or near end of life/end of support and recommend paths forward to the Government. Requirements, Concepts, and Technical Planning: Support development of mission concepts and system solutions by working with Government stakeholders to define mission requirements and concepts.Develop high-level CONOPS or CONEMP and draft system-level requirements, as directed.Conduct conceptual studies or analyses of alternatives to assess feasible technical approaches, scope, and potential technology needs.Assess feasibility with input from SMEs, including use of test-bed simulations, models, mock-ups, or other tools.Identify potential technical, schedule, cost, and cybersecurity benefits and risks associated with proposed concepts or changes.Coordinate design packages and technical review inputs with the Government Program Lead, assigned POC, and Program Chief Engineer, as applicable. Integration, Verification, and Validation: Support developmental, integration, and verification activities to ensure system performance requirements are met.Perform or support incremental developmental testing prior to system integration.Support external mission partner testing with the ground systems to ensure interoperability and prevent adverse impact to existing missions.Support incremental, iterative, and automated functionality testing, including integration testing of mission interfaces. Mission Coordination and Lifecycle Support: Interface with internal and external mission partners during all phases of the systems engineering process.Support development and maintenance of the Systems Engineering Management Plan (SEMP), including SE processes, roles and responsibilities, V&V approach, metrics and measurements, tools and technologies, and schedule/resources.Support planning for lifecycle sustainment, including configuration management, hardware recapitalization recommendations, and identification of software/licensing renewals prior to expiration.Coordinate with vendors, developers, and stakeholders as needed to inform technical solutions that satisfy system requirements.Support development, integration, test, and deployment activities while maintaining current mission capabilities. Qualifications: Education: Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field required, or an equivalent combination of education and experience. A master's degree is preferred. Experience: 5-15 years of experience in systems engineering or a related fieldClearance Requirement: Top Secret, with ability to obtain SCI Required Skills:Strong knowledge of systems engineering, system architecture, requirements development, interface definition, and technical baseline management.Experience applying a disciplined SE approach across design, integration, verification, and sustainment activities.Experience developing or supporting SEMP content, including V&V approach, metrics, tools, schedule, and SE processes.Experience reviewing and managing requirements with Government stakeholders and mission partners.Experience supporting system integration, interoperability, performance verification, and test planning/reporting.Experience with configuration management, formal change-control processes, and baseline documentation updates.Ability to identify technical risks, single points of failure, EOL/EOS concerns, and improvement opportunities.Strong communication skills for coordination with Government representatives, mission partners, vendors, and cross-functional technical teams.Ability to work in classified and security-controlled environments and comply with applicable security and information assurance guidance. Preferred Skills: Experience supporting prototype or operational satellite ground systems, satellite operations centers, or related mission systems.Experience with Model-Based Systems Engineering (MBSE).Experience with system modeling, simulations, mock-ups, or other tools used for feasibility assessment and concept maturation.Experience developing CONOPS/CONEMP, draft system-level requirements, or analysis of alternatives / conceptual studies.Experience supporting external mission partner interoperability and interface coordination.Experience developing updated system architectures and documentation following implementations or upgrades.Experience supporting mission software or mission-unique application integration, including telemetry, commanding, or planning applications.Experience supporting lifecycle sustainment planning, hardware recapitalization recommendations, or software/license renewal tracking. Work Environment/Physical Requirements: Office environment with occasional on-site work in data centers or with hardware systems.May require after-hours or weekend work to address critical system issues or deployments.Some travel may be necessary to support system installations or meet with stakeholders.Ability to work at a desk and operate a computer for extended periods.Occasional lifting of IT equipment or hardware components (up to 25 lbs). This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by their supervisor. Work Schedule: This is a full-time position, typically working 40 hours per week. Overtime may be required depending on operational needs. Infinity Benefits: Great Company Culture. Infinity firmly believes that our success is due to the happiness and personal satisfaction of our employees. Health Benefits. 100% Company Paid monthly Medical and Dental premiums for you AND your family. Prepare for the Future. 401(k) company contribution, with free professional financial planning advisors Rest and Relaxation. Three weeks' Vacation - and we offer an annual company reward trip after one year of employment. Health and Wellness. We offer 48 hours of sick leave, in addition to your Vacation, as well as Flex-Spending options (Medical and Dependent Care) Work that Stays at Work. Genuine work/life balance and flexibility. We know our employees have lives outside of work and we support you in living them! Education and Professional Training Reimbursement. We support our employees career aspirations and growth through our Education Reimbursement Program! Profit Sharing Plan. Infinity's success is due to our employees which is why all eligible employees receive an annual payout based on our Profit-Sharing Plan. U.S. Citizenship is required. EOE including disability/vet To learn more about our company and benefits, please visit: Infinity Careers Application Deadline: This will be posted for a minimum of 30 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. PIdcab9-9941
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. CoverMyMeds is seeking a Senior Manager, Data Governance to lead the implementation and ongoing operation of its data governance and data enablement capabilities. This leader will build and manage a team of domain data analysts and data stewards who support business domains by addressing data quality, lineage, metadata, catalog, and data product control needs. This is a hands-on leadership opportunity within a developing data governance function. You will translate governance strategies, policies, and standards into practical services that help teams understand, manage, and improve their data. Success requires data governance expertise, service-oriented leadership, strong change-management skills, and the ability to influence partners without relying on formal authority. What You'll Do: Lead and develop a team of domain data analysts and data stewards responsible for the day-to-day implementation of data governance and data quality controls Implement and maintain the CoverMyMeds data enablement framework, including policies, standards, and procedures for data management, data quality, lineage, metadata, and responsible data use Operationalize data governance capabilities across data quality, business and technical metadata, data lineage, data cataloging, and data product controls. Partner with domain data officers, data owners, enterprise architecture, IT security, legal, compliance, and technology teams to establish accountability and embed governance practices into business operations Align data analysts and stewards with business domains, enabling them to develop subject-matter expertise and serve as a first point of contact for data-related issues Guide the identification, assessment, prioritization, and remediation of data quality issues in partnership with data owners and technology teams. Define and monitor data enablement metrics and key performance indicators to evaluate program effectiveness and identify opportunities for improvement. Drive adoption and change by communicating the value of new data governance services, building cross-functional support, and helping teams succeed in a developing operating model. Promote compliance with applicable data privacy requirements and internal data security policies, including considerations related to GDPR, CCPA, and HIPAA. Coach and support team members through clear goals, ongoing feedback, collaborative problem-solving, and a service-oriented leadership approach Basic Requirements: Degree or equivalent experience, and typically requires 9+ years of relative professional experience and 1+ years of supervisory and/or management experience Experience implementing or operating data governance, data management, or data enablement programs in a complex organization Knowledge of data governance principles and practices, including data quality, metadata management, data lineage, data cataloging, and data stewardship Experience leading people, teams, or cross-functional initiatives, including situations requiring influence without direct authority Experience partnering with business and technology stakeholders to translate data governance policies and standards into operational processes Demonstrated communication and change-management skills, including the ability to build understanding and adoption of new capabilities Experience identifying, assessing, and coordinating the resolution of data quality or data management issues Ability to analyze complex issues, establish priorities, and coordinate team activities to deliver practical solutions Preferred Skills / Experience: Familiarity with data governance frameworks and industry practices, such as DAMA-DMBOK Experience using enterprise data catalogs such as Alation, Collibra, or IBM InfoSphere. CoverMyMeds currently uses Alation as its data catalog, while experience with comparable platforms is relevant Familiarity with master data management concepts, frameworks, or technologies, including platforms from IBM or Informatica Ability to read or interpret SQL and investigate data, metadata, or catalog information when hands-on support is needed Experience working with healthcare, pharmaceutical, or similarly regulated data Experience helping establish a new team, service, or operating model in a developing or greenfield environment We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $122,300 - $203,800 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!
10/25/2026
Full time
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. CoverMyMeds is seeking a Senior Manager, Data Governance to lead the implementation and ongoing operation of its data governance and data enablement capabilities. This leader will build and manage a team of domain data analysts and data stewards who support business domains by addressing data quality, lineage, metadata, catalog, and data product control needs. This is a hands-on leadership opportunity within a developing data governance function. You will translate governance strategies, policies, and standards into practical services that help teams understand, manage, and improve their data. Success requires data governance expertise, service-oriented leadership, strong change-management skills, and the ability to influence partners without relying on formal authority. What You'll Do: Lead and develop a team of domain data analysts and data stewards responsible for the day-to-day implementation of data governance and data quality controls Implement and maintain the CoverMyMeds data enablement framework, including policies, standards, and procedures for data management, data quality, lineage, metadata, and responsible data use Operationalize data governance capabilities across data quality, business and technical metadata, data lineage, data cataloging, and data product controls. Partner with domain data officers, data owners, enterprise architecture, IT security, legal, compliance, and technology teams to establish accountability and embed governance practices into business operations Align data analysts and stewards with business domains, enabling them to develop subject-matter expertise and serve as a first point of contact for data-related issues Guide the identification, assessment, prioritization, and remediation of data quality issues in partnership with data owners and technology teams. Define and monitor data enablement metrics and key performance indicators to evaluate program effectiveness and identify opportunities for improvement. Drive adoption and change by communicating the value of new data governance services, building cross-functional support, and helping teams succeed in a developing operating model. Promote compliance with applicable data privacy requirements and internal data security policies, including considerations related to GDPR, CCPA, and HIPAA. Coach and support team members through clear goals, ongoing feedback, collaborative problem-solving, and a service-oriented leadership approach Basic Requirements: Degree or equivalent experience, and typically requires 9+ years of relative professional experience and 1+ years of supervisory and/or management experience Experience implementing or operating data governance, data management, or data enablement programs in a complex organization Knowledge of data governance principles and practices, including data quality, metadata management, data lineage, data cataloging, and data stewardship Experience leading people, teams, or cross-functional initiatives, including situations requiring influence without direct authority Experience partnering with business and technology stakeholders to translate data governance policies and standards into operational processes Demonstrated communication and change-management skills, including the ability to build understanding and adoption of new capabilities Experience identifying, assessing, and coordinating the resolution of data quality or data management issues Ability to analyze complex issues, establish priorities, and coordinate team activities to deliver practical solutions Preferred Skills / Experience: Familiarity with data governance frameworks and industry practices, such as DAMA-DMBOK Experience using enterprise data catalogs such as Alation, Collibra, or IBM InfoSphere. CoverMyMeds currently uses Alation as its data catalog, while experience with comparable platforms is relevant Familiarity with master data management concepts, frameworks, or technologies, including platforms from IBM or Informatica Ability to read or interpret SQL and investigate data, metadata, or catalog information when hands-on support is needed Experience working with healthcare, pharmaceutical, or similarly regulated data Experience helping establish a new team, service, or operating model in a developing or greenfield environment We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $122,300 - $203,800 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. CoverMyMeds is seeking a Senior Manager, Data Governance to lead the implementation and ongoing operation of its data governance and data enablement capabilities. This leader will build and manage a team of domain data analysts and data stewards who support business domains by addressing data quality, lineage, metadata, catalog, and data product control needs. This is a hands-on leadership opportunity within a developing data governance function. You will translate governance strategies, policies, and standards into practical services that help teams understand, manage, and improve their data. Success requires data governance expertise, service-oriented leadership, strong change-management skills, and the ability to influence partners without relying on formal authority. What You'll Do: Lead and develop a team of domain data analysts and data stewards responsible for the day-to-day implementation of data governance and data quality controls Implement and maintain the CoverMyMeds data enablement framework, including policies, standards, and procedures for data management, data quality, lineage, metadata, and responsible data use Operationalize data governance capabilities across data quality, business and technical metadata, data lineage, data cataloging, and data product controls. Partner with domain data officers, data owners, enterprise architecture, IT security, legal, compliance, and technology teams to establish accountability and embed governance practices into business operations Align data analysts and stewards with business domains, enabling them to develop subject-matter expertise and serve as a first point of contact for data-related issues Guide the identification, assessment, prioritization, and remediation of data quality issues in partnership with data owners and technology teams. Define and monitor data enablement metrics and key performance indicators to evaluate program effectiveness and identify opportunities for improvement. Drive adoption and change by communicating the value of new data governance services, building cross-functional support, and helping teams succeed in a developing operating model. Promote compliance with applicable data privacy requirements and internal data security policies, including considerations related to GDPR, CCPA, and HIPAA. Coach and support team members through clear goals, ongoing feedback, collaborative problem-solving, and a service-oriented leadership approach Basic Requirements: Degree or equivalent experience, and typically requires 9+ years of relative professional experience and 1+ years of supervisory and/or management experience Experience implementing or operating data governance, data management, or data enablement programs in a complex organization Knowledge of data governance principles and practices, including data quality, metadata management, data lineage, data cataloging, and data stewardship Experience leading people, teams, or cross-functional initiatives, including situations requiring influence without direct authority Experience partnering with business and technology stakeholders to translate data governance policies and standards into operational processes Demonstrated communication and change-management skills, including the ability to build understanding and adoption of new capabilities Experience identifying, assessing, and coordinating the resolution of data quality or data management issues Ability to analyze complex issues, establish priorities, and coordinate team activities to deliver practical solutions Preferred Skills / Experience: Familiarity with data governance frameworks and industry practices, such as DAMA-DMBOK Experience using enterprise data catalogs such as Alation, Collibra, or IBM InfoSphere. CoverMyMeds currently uses Alation as its data catalog, while experience with comparable platforms is relevant Familiarity with master data management concepts, frameworks, or technologies, including platforms from IBM or Informatica Ability to read or interpret SQL and investigate data, metadata, or catalog information when hands-on support is needed Experience working with healthcare, pharmaceutical, or similarly regulated data Experience helping establish a new team, service, or operating model in a developing or greenfield environment We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $122,300 - $203,800 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!
10/25/2026
Full time
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. CoverMyMeds is seeking a Senior Manager, Data Governance to lead the implementation and ongoing operation of its data governance and data enablement capabilities. This leader will build and manage a team of domain data analysts and data stewards who support business domains by addressing data quality, lineage, metadata, catalog, and data product control needs. This is a hands-on leadership opportunity within a developing data governance function. You will translate governance strategies, policies, and standards into practical services that help teams understand, manage, and improve their data. Success requires data governance expertise, service-oriented leadership, strong change-management skills, and the ability to influence partners without relying on formal authority. What You'll Do: Lead and develop a team of domain data analysts and data stewards responsible for the day-to-day implementation of data governance and data quality controls Implement and maintain the CoverMyMeds data enablement framework, including policies, standards, and procedures for data management, data quality, lineage, metadata, and responsible data use Operationalize data governance capabilities across data quality, business and technical metadata, data lineage, data cataloging, and data product controls. Partner with domain data officers, data owners, enterprise architecture, IT security, legal, compliance, and technology teams to establish accountability and embed governance practices into business operations Align data analysts and stewards with business domains, enabling them to develop subject-matter expertise and serve as a first point of contact for data-related issues Guide the identification, assessment, prioritization, and remediation of data quality issues in partnership with data owners and technology teams. Define and monitor data enablement metrics and key performance indicators to evaluate program effectiveness and identify opportunities for improvement. Drive adoption and change by communicating the value of new data governance services, building cross-functional support, and helping teams succeed in a developing operating model. Promote compliance with applicable data privacy requirements and internal data security policies, including considerations related to GDPR, CCPA, and HIPAA. Coach and support team members through clear goals, ongoing feedback, collaborative problem-solving, and a service-oriented leadership approach Basic Requirements: Degree or equivalent experience, and typically requires 9+ years of relative professional experience and 1+ years of supervisory and/or management experience Experience implementing or operating data governance, data management, or data enablement programs in a complex organization Knowledge of data governance principles and practices, including data quality, metadata management, data lineage, data cataloging, and data stewardship Experience leading people, teams, or cross-functional initiatives, including situations requiring influence without direct authority Experience partnering with business and technology stakeholders to translate data governance policies and standards into operational processes Demonstrated communication and change-management skills, including the ability to build understanding and adoption of new capabilities Experience identifying, assessing, and coordinating the resolution of data quality or data management issues Ability to analyze complex issues, establish priorities, and coordinate team activities to deliver practical solutions Preferred Skills / Experience: Familiarity with data governance frameworks and industry practices, such as DAMA-DMBOK Experience using enterprise data catalogs such as Alation, Collibra, or IBM InfoSphere. CoverMyMeds currently uses Alation as its data catalog, while experience with comparable platforms is relevant Familiarity with master data management concepts, frameworks, or technologies, including platforms from IBM or Informatica Ability to read or interpret SQL and investigate data, metadata, or catalog information when hands-on support is needed Experience working with healthcare, pharmaceutical, or similarly regulated data Experience helping establish a new team, service, or operating model in a developing or greenfield environment We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $122,300 - $203,800 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. CoverMyMeds is seeking a Senior Manager, Data Governance to lead the implementation and ongoing operation of its data governance and data enablement capabilities. This leader will build and manage a team of domain data analysts and data stewards who support business domains by addressing data quality, lineage, metadata, catalog, and data product control needs. This is a hands-on leadership opportunity within a developing data governance function. You will translate governance strategies, policies, and standards into practical services that help teams understand, manage, and improve their data. Success requires data governance expertise, service-oriented leadership, strong change-management skills, and the ability to influence partners without relying on formal authority. What You'll Do: Lead and develop a team of domain data analysts and data stewards responsible for the day-to-day implementation of data governance and data quality controls Implement and maintain the CoverMyMeds data enablement framework, including policies, standards, and procedures for data management, data quality, lineage, metadata, and responsible data use Operationalize data governance capabilities across data quality, business and technical metadata, data lineage, data cataloging, and data product controls. Partner with domain data officers, data owners, enterprise architecture, IT security, legal, compliance, and technology teams to establish accountability and embed governance practices into business operations Align data analysts and stewards with business domains, enabling them to develop subject-matter expertise and serve as a first point of contact for data-related issues Guide the identification, assessment, prioritization, and remediation of data quality issues in partnership with data owners and technology teams. Define and monitor data enablement metrics and key performance indicators to evaluate program effectiveness and identify opportunities for improvement. Drive adoption and change by communicating the value of new data governance services, building cross-functional support, and helping teams succeed in a developing operating model. Promote compliance with applicable data privacy requirements and internal data security policies, including considerations related to GDPR, CCPA, and HIPAA. Coach and support team members through clear goals, ongoing feedback, collaborative problem-solving, and a service-oriented leadership approach Basic Requirements: Degree or equivalent experience, and typically requires 9+ years of relative professional experience and 1+ years of supervisory and/or management experience Experience implementing or operating data governance, data management, or data enablement programs in a complex organization Knowledge of data governance principles and practices, including data quality, metadata management, data lineage, data cataloging, and data stewardship Experience leading people, teams, or cross-functional initiatives, including situations requiring influence without direct authority Experience partnering with business and technology stakeholders to translate data governance policies and standards into operational processes Demonstrated communication and change-management skills, including the ability to build understanding and adoption of new capabilities Experience identifying, assessing, and coordinating the resolution of data quality or data management issues Ability to analyze complex issues, establish priorities, and coordinate team activities to deliver practical solutions Preferred Skills / Experience: Familiarity with data governance frameworks and industry practices, such as DAMA-DMBOK Experience using enterprise data catalogs such as Alation, Collibra, or IBM InfoSphere. CoverMyMeds currently uses Alation as its data catalog, while experience with comparable platforms is relevant Familiarity with master data management concepts, frameworks, or technologies, including platforms from IBM or Informatica Ability to read or interpret SQL and investigate data, metadata, or catalog information when hands-on support is needed Experience working with healthcare, pharmaceutical, or similarly regulated data Experience helping establish a new team, service, or operating model in a developing or greenfield environment We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $122,300 - $203,800 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!
10/25/2026
Full time
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. CoverMyMeds is seeking a Senior Manager, Data Governance to lead the implementation and ongoing operation of its data governance and data enablement capabilities. This leader will build and manage a team of domain data analysts and data stewards who support business domains by addressing data quality, lineage, metadata, catalog, and data product control needs. This is a hands-on leadership opportunity within a developing data governance function. You will translate governance strategies, policies, and standards into practical services that help teams understand, manage, and improve their data. Success requires data governance expertise, service-oriented leadership, strong change-management skills, and the ability to influence partners without relying on formal authority. What You'll Do: Lead and develop a team of domain data analysts and data stewards responsible for the day-to-day implementation of data governance and data quality controls Implement and maintain the CoverMyMeds data enablement framework, including policies, standards, and procedures for data management, data quality, lineage, metadata, and responsible data use Operationalize data governance capabilities across data quality, business and technical metadata, data lineage, data cataloging, and data product controls. Partner with domain data officers, data owners, enterprise architecture, IT security, legal, compliance, and technology teams to establish accountability and embed governance practices into business operations Align data analysts and stewards with business domains, enabling them to develop subject-matter expertise and serve as a first point of contact for data-related issues Guide the identification, assessment, prioritization, and remediation of data quality issues in partnership with data owners and technology teams. Define and monitor data enablement metrics and key performance indicators to evaluate program effectiveness and identify opportunities for improvement. Drive adoption and change by communicating the value of new data governance services, building cross-functional support, and helping teams succeed in a developing operating model. Promote compliance with applicable data privacy requirements and internal data security policies, including considerations related to GDPR, CCPA, and HIPAA. Coach and support team members through clear goals, ongoing feedback, collaborative problem-solving, and a service-oriented leadership approach Basic Requirements: Degree or equivalent experience, and typically requires 9+ years of relative professional experience and 1+ years of supervisory and/or management experience Experience implementing or operating data governance, data management, or data enablement programs in a complex organization Knowledge of data governance principles and practices, including data quality, metadata management, data lineage, data cataloging, and data stewardship Experience leading people, teams, or cross-functional initiatives, including situations requiring influence without direct authority Experience partnering with business and technology stakeholders to translate data governance policies and standards into operational processes Demonstrated communication and change-management skills, including the ability to build understanding and adoption of new capabilities Experience identifying, assessing, and coordinating the resolution of data quality or data management issues Ability to analyze complex issues, establish priorities, and coordinate team activities to deliver practical solutions Preferred Skills / Experience: Familiarity with data governance frameworks and industry practices, such as DAMA-DMBOK Experience using enterprise data catalogs such as Alation, Collibra, or IBM InfoSphere. CoverMyMeds currently uses Alation as its data catalog, while experience with comparable platforms is relevant Familiarity with master data management concepts, frameworks, or technologies, including platforms from IBM or Informatica Ability to read or interpret SQL and investigate data, metadata, or catalog information when hands-on support is needed Experience working with healthcare, pharmaceutical, or similarly regulated data Experience helping establish a new team, service, or operating model in a developing or greenfield environment We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $122,300 - $203,800 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!
Job Description Job Description Essential Duties and Responsibilities System Administration Maintain, troubleshoot, and secure the Town's local area network (LAN), fiber ring, servers, hardware, software, and cloud-based services. Serve as the primary helpdesk contact and escalation point for Town employees experiencing hardware, software, connectivity, telephone, or other technology-related issues. Set up, configure, and support computers, mobile devices, printers, peripherals, and VoIP telephone equipment for Town employees. Support technology systems throughout Town facilities, including access-control systems, camera systems, fuel systems, and other municipal technology. Manage technology onboarding and offboarding for Town employees, including equipment and system access. Assist with enterprise system integration and other technology systems used by the Town. Helpdesk & User Support Serve as a primary point of contact and escalation resource for Town employees experiencing hardware, software, network, connectivity, telephone, or other technology-related issues. Diagnose and resolve hardware, software, connectivity, printing, telephone, and peripheral equipment issues. Explain technical information and procedures to employees with varying levels of technical knowledge. Provide guidance and training regarding standard software applications, cybersecurity awareness, and specialized municipal systems. Assist employees with technology-related questions, troubleshooting, and basic user training. Cybersecurity & Data Protection Organize and manage the Town's cybersecurity plan. Manage data backups, disaster recovery protocols, and system security updates to protect confidential municipal and citizen data. Maintain appropriate system access and security controls in accordance with Town policies and procedures. Provide cybersecurity awareness and training to Town personnel as appropriate. Vendor & Project Coordination Coordinate with third-party IT service providers, software contractors, telecommunications providers, and hardware vendors. Serve as a point of contact between Town departments and technology vendors as appropriate. Coordinate the installation, configuration, testing, and rollout of new municipal software, hardware, and technology systems. Assist with technology-related projects, system upgrades, implementations, and integrations. Draft or assist with technical specifications, requests for proposals (RFPs), bid documents, and bid evaluations for technology purchases. Technology Management Maintain accurate inventory records for Town technology assets throughout their lifecycle. Assist Town administration with preparing the annual IT budget and monitoring technology expenditures. Follow Town purchasing rules and procedures when acquiring technology, equipment, software, and related services. Participate in the Town's IT Committee and assist with technology-related projects and recommendations. Assist with the Town website and related technology needs as assigned. Municipal Administration & Training Train Town personnel on standard software applications, cybersecurity awareness, and specialized municipal systems. Support audio-visual (AV) equipment and live-streaming setups for Town Council and public meetings. Provide technical support for Town Council meetings and other public meetings as needed. General Responsibilities Serve as a resource to Town departments regarding technology operations, cybersecurity, and technology planning. Stay informed regarding relevant technology, cybersecurity, software, hardware, and municipal technology practices. Follow all Town policies, procedures, security requirements, purchasing requirements, and applicable laws and regulations. Maintain confidentiality of information accessed through Town systems. Exercise sound judgment when handling sensitive information, technology systems, security matters, and user access. Perform other duties and responsibilities as assigned by the appropriate supervisor or Town administration. Qualifications and Skills Required Knowledge and Skills Working knowledge of computer hardware, software, operating systems, network infrastructure, and telecommunications systems. Working knowledge of Windows and Mac operating systems, Active Directory, server administration, and network security. Knowledge of cybersecurity principles, data protection, backups, and disaster recovery practices. Strong troubleshooting and problem-solving skills involving hardware, software, networks, and peripheral devices. Ability to install, configure, maintain, and troubleshoot computers, mobile devices, network equipment, and related technology. Ability to communicate technical information clearly to individuals with varying levels of technical knowledge. Strong interpersonal and customer service skills. Ability to organize and prioritize multiple projects, requests, and deadlines. Ability to work independently while also collaborating effectively with Town departments, vendors, contractors, and administration. Ability to maintain accurate records and documentation. Ability to exercise sound judgment and maintain confidentiality when working with sensitive information. Ability to learn and adapt to new technology, software, systems, and procedures. Background Screening Employment is contingent upon successful completion of any background screening required by Town policy, the requirements of a particular position or system, or applicable law. Driver's License Valid Indiana driver's license and ability to travel between Town facilities and municipal buildings as required to perform assigned duties. Preferred Qualifications Associate's or bachelor's degree in information technology, computer science, cybersecurity, network administration, or a related field. Experience supporting multiple departments or locations. Experience working in a municipal, governmental, public-sector, or similarly regulated environment. Relevant industry certifications in information technology, networking, cybersecurity, or related areas. Experience with Microsoft environments, Active Directory, network administration, VoIP, cloud-based services, cybersecurity, or municipal software systems. Confidentiality & Security Expectations The IT Coordinator may have access to confidential and sensitive information and systems, including employee information, financial information, law enforcement and public safety systems, citizen information, network credentials, security systems, and other protected municipal data. The employee is expected to: Maintain strict confidentiality of information accessed through Town systems. Follow Town policies and procedures regarding information security, acceptable technology use, records, and confidentiality. Protect system credentials, access permissions, and other security-sensitive information. Report suspected security incidents, unauthorized access, or other technology-related concerns in accordance with Town procedures. Access information and systems only as authorized and necessary to perform assigned duties. Work Environment The physical demands and work environment described below are representative of those required to perform the essential functions of this position. Reasonable accommodations may be made for qualified individuals with disabilities. The position regularly requires the employee to: Sit, stand, walk, communicate, and use hands and fingers to operate computers and other equipment. Work at a computer for extended periods of time. Occasionally bend, stoop, kneel, crouch, reach, or work in confined areas when installing, troubleshooting, or maintaining technology equipment. Move, carry, or position computers, monitors, networking equipment, printers, telecommunications equipment, and other technology-related items as required. Occasionally work in locations such as server rooms, utility areas, mechanical spaces, or other municipal facilities where technology equipment is located. Travel between Town facilities and municipal buildings as necessary to perform assigned duties. Work independently or with others depending upon the assignment. Work outside of normal business hours when necessary to support system maintenance, upgrades, emergency technology issues, public meetings, or other Town operations. The employee may be required to lift or move equipment weighing up to approximately 50 pounds, with heavier equipment moved with assistance or appropriate equipment and safety procedures. The employee may be exposed to varying temperatures, dust, noise, electrical equipment, and other conditions associated with municipal facilities and technology installation or maintenance.
10/25/2026
Full time
Job Description Job Description Essential Duties and Responsibilities System Administration Maintain, troubleshoot, and secure the Town's local area network (LAN), fiber ring, servers, hardware, software, and cloud-based services. Serve as the primary helpdesk contact and escalation point for Town employees experiencing hardware, software, connectivity, telephone, or other technology-related issues. Set up, configure, and support computers, mobile devices, printers, peripherals, and VoIP telephone equipment for Town employees. Support technology systems throughout Town facilities, including access-control systems, camera systems, fuel systems, and other municipal technology. Manage technology onboarding and offboarding for Town employees, including equipment and system access. Assist with enterprise system integration and other technology systems used by the Town. Helpdesk & User Support Serve as a primary point of contact and escalation resource for Town employees experiencing hardware, software, network, connectivity, telephone, or other technology-related issues. Diagnose and resolve hardware, software, connectivity, printing, telephone, and peripheral equipment issues. Explain technical information and procedures to employees with varying levels of technical knowledge. Provide guidance and training regarding standard software applications, cybersecurity awareness, and specialized municipal systems. Assist employees with technology-related questions, troubleshooting, and basic user training. Cybersecurity & Data Protection Organize and manage the Town's cybersecurity plan. Manage data backups, disaster recovery protocols, and system security updates to protect confidential municipal and citizen data. Maintain appropriate system access and security controls in accordance with Town policies and procedures. Provide cybersecurity awareness and training to Town personnel as appropriate. Vendor & Project Coordination Coordinate with third-party IT service providers, software contractors, telecommunications providers, and hardware vendors. Serve as a point of contact between Town departments and technology vendors as appropriate. Coordinate the installation, configuration, testing, and rollout of new municipal software, hardware, and technology systems. Assist with technology-related projects, system upgrades, implementations, and integrations. Draft or assist with technical specifications, requests for proposals (RFPs), bid documents, and bid evaluations for technology purchases. Technology Management Maintain accurate inventory records for Town technology assets throughout their lifecycle. Assist Town administration with preparing the annual IT budget and monitoring technology expenditures. Follow Town purchasing rules and procedures when acquiring technology, equipment, software, and related services. Participate in the Town's IT Committee and assist with technology-related projects and recommendations. Assist with the Town website and related technology needs as assigned. Municipal Administration & Training Train Town personnel on standard software applications, cybersecurity awareness, and specialized municipal systems. Support audio-visual (AV) equipment and live-streaming setups for Town Council and public meetings. Provide technical support for Town Council meetings and other public meetings as needed. General Responsibilities Serve as a resource to Town departments regarding technology operations, cybersecurity, and technology planning. Stay informed regarding relevant technology, cybersecurity, software, hardware, and municipal technology practices. Follow all Town policies, procedures, security requirements, purchasing requirements, and applicable laws and regulations. Maintain confidentiality of information accessed through Town systems. Exercise sound judgment when handling sensitive information, technology systems, security matters, and user access. Perform other duties and responsibilities as assigned by the appropriate supervisor or Town administration. Qualifications and Skills Required Knowledge and Skills Working knowledge of computer hardware, software, operating systems, network infrastructure, and telecommunications systems. Working knowledge of Windows and Mac operating systems, Active Directory, server administration, and network security. Knowledge of cybersecurity principles, data protection, backups, and disaster recovery practices. Strong troubleshooting and problem-solving skills involving hardware, software, networks, and peripheral devices. Ability to install, configure, maintain, and troubleshoot computers, mobile devices, network equipment, and related technology. Ability to communicate technical information clearly to individuals with varying levels of technical knowledge. Strong interpersonal and customer service skills. Ability to organize and prioritize multiple projects, requests, and deadlines. Ability to work independently while also collaborating effectively with Town departments, vendors, contractors, and administration. Ability to maintain accurate records and documentation. Ability to exercise sound judgment and maintain confidentiality when working with sensitive information. Ability to learn and adapt to new technology, software, systems, and procedures. Background Screening Employment is contingent upon successful completion of any background screening required by Town policy, the requirements of a particular position or system, or applicable law. Driver's License Valid Indiana driver's license and ability to travel between Town facilities and municipal buildings as required to perform assigned duties. Preferred Qualifications Associate's or bachelor's degree in information technology, computer science, cybersecurity, network administration, or a related field. Experience supporting multiple departments or locations. Experience working in a municipal, governmental, public-sector, or similarly regulated environment. Relevant industry certifications in information technology, networking, cybersecurity, or related areas. Experience with Microsoft environments, Active Directory, network administration, VoIP, cloud-based services, cybersecurity, or municipal software systems. Confidentiality & Security Expectations The IT Coordinator may have access to confidential and sensitive information and systems, including employee information, financial information, law enforcement and public safety systems, citizen information, network credentials, security systems, and other protected municipal data. The employee is expected to: Maintain strict confidentiality of information accessed through Town systems. Follow Town policies and procedures regarding information security, acceptable technology use, records, and confidentiality. Protect system credentials, access permissions, and other security-sensitive information. Report suspected security incidents, unauthorized access, or other technology-related concerns in accordance with Town procedures. Access information and systems only as authorized and necessary to perform assigned duties. Work Environment The physical demands and work environment described below are representative of those required to perform the essential functions of this position. Reasonable accommodations may be made for qualified individuals with disabilities. The position regularly requires the employee to: Sit, stand, walk, communicate, and use hands and fingers to operate computers and other equipment. Work at a computer for extended periods of time. Occasionally bend, stoop, kneel, crouch, reach, or work in confined areas when installing, troubleshooting, or maintaining technology equipment. Move, carry, or position computers, monitors, networking equipment, printers, telecommunications equipment, and other technology-related items as required. Occasionally work in locations such as server rooms, utility areas, mechanical spaces, or other municipal facilities where technology equipment is located. Travel between Town facilities and municipal buildings as necessary to perform assigned duties. Work independently or with others depending upon the assignment. Work outside of normal business hours when necessary to support system maintenance, upgrades, emergency technology issues, public meetings, or other Town operations. The employee may be required to lift or move equipment weighing up to approximately 50 pounds, with heavier equipment moved with assistance or appropriate equipment and safety procedures. The employee may be exposed to varying temperatures, dust, noise, electrical equipment, and other conditions associated with municipal facilities and technology installation or maintenance.
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/25/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/25/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/25/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/25/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/25/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Job Description Job 227: Technical Writer I Job ID: 4045 Due to nuclear site access/or export-controlled project requirements, this role requires Candidates must also be willing to work on W2. Hiring: Technical Writer - Maintenance Operations Location: Pensacola, FL Schedule: Monday-Thursday, 6:00 AM-4:30 PM or 7:00 AM-5:30 PM Travel: None Interview Process: First round virtual with cameras on; second round in person. Interviews may include individual and panel discussions. Bill Rate: $35/hr Contract Duration: Approximately 12 Months (Possible extension) Hours: 40 hours/week About the Role We are seeking a Technical Writer to create and maintain documentation supporting maintenance operations. This role combines technical writing with hands-on equipment inspection and collaboration with maintenance teams in an industrial environment. Key Responsibilities Develop, review, and update user manuals, guides, preventive maintenance work orders, job plans, and technical documentation within Maximo CMMS. Validate maintenance instructions against original equipment manufacturer (OEM) manuals and technical specifications. Verify labor estimates, job steps, and task sequencing against actual field execution and operational standards. Standardize documentation to align with OEM procedures, internal standards, and documentation best practices. Create clear, consistent instructions that improve the usability and effectiveness of maintenance tasks. Collaborate with technicians, supervisors, reliability engineers, and cross-functional teams to gather information and validate updates. Support data entry, document control, and configuration management within Maximo. Document technical activities and prepare detailed reports. Must-Have Qualifications Minimum 3 years of maintenance experience in an industrial, manufacturing, or similar environment. Ability to read and interpret OEM manuals, technical drawings, and schematics. Excellent written communication and technical writing skills. Strong attention to documentation accuracy, consistency, and formatting. Proficiency in Microsoft Word, Excel, and common PDF editing tools. Ability to safely climb ladders and stairs, bend, twist, and maneuver in tight or elevated spaces to access equipment. Ability to move between elevated work areas to inspect, photograph, and document equipment and maintenance activities while following safety and PPE requirements. Willingness and ability to work early starts, late hours, overtime, and weekends on short notice. Flexibility to work any shift, including split shifts and across shifts. Nice-to-Have Qualifications Familiarity with Maximo or similar CMMS platforms . Experience developing job plans and preventive maintenance procedures. Understanding of maintenance workflows, labor estimating, and task sequencing. Ability to translate complex technical information into clear, user-friendly instructions. Experience collaborating with technicians, supervisors, and engineering teams. Knowledge of document control, configuration management, and technical reporting best practices. Trade certification or an associate degree in Mechanical, Electrical, or Industrial Maintenance. Experience standardizing preventive maintenance programs or supporting CMMS improvements and upgrades. Knowledge of Lean Maintenance, Reliability-Centered Maintenance (RCM), or similar methodologies.
10/25/2026
Full time
Job Description Job 227: Technical Writer I Job ID: 4045 Due to nuclear site access/or export-controlled project requirements, this role requires Candidates must also be willing to work on W2. Hiring: Technical Writer - Maintenance Operations Location: Pensacola, FL Schedule: Monday-Thursday, 6:00 AM-4:30 PM or 7:00 AM-5:30 PM Travel: None Interview Process: First round virtual with cameras on; second round in person. Interviews may include individual and panel discussions. Bill Rate: $35/hr Contract Duration: Approximately 12 Months (Possible extension) Hours: 40 hours/week About the Role We are seeking a Technical Writer to create and maintain documentation supporting maintenance operations. This role combines technical writing with hands-on equipment inspection and collaboration with maintenance teams in an industrial environment. Key Responsibilities Develop, review, and update user manuals, guides, preventive maintenance work orders, job plans, and technical documentation within Maximo CMMS. Validate maintenance instructions against original equipment manufacturer (OEM) manuals and technical specifications. Verify labor estimates, job steps, and task sequencing against actual field execution and operational standards. Standardize documentation to align with OEM procedures, internal standards, and documentation best practices. Create clear, consistent instructions that improve the usability and effectiveness of maintenance tasks. Collaborate with technicians, supervisors, reliability engineers, and cross-functional teams to gather information and validate updates. Support data entry, document control, and configuration management within Maximo. Document technical activities and prepare detailed reports. Must-Have Qualifications Minimum 3 years of maintenance experience in an industrial, manufacturing, or similar environment. Ability to read and interpret OEM manuals, technical drawings, and schematics. Excellent written communication and technical writing skills. Strong attention to documentation accuracy, consistency, and formatting. Proficiency in Microsoft Word, Excel, and common PDF editing tools. Ability to safely climb ladders and stairs, bend, twist, and maneuver in tight or elevated spaces to access equipment. Ability to move between elevated work areas to inspect, photograph, and document equipment and maintenance activities while following safety and PPE requirements. Willingness and ability to work early starts, late hours, overtime, and weekends on short notice. Flexibility to work any shift, including split shifts and across shifts. Nice-to-Have Qualifications Familiarity with Maximo or similar CMMS platforms . Experience developing job plans and preventive maintenance procedures. Understanding of maintenance workflows, labor estimating, and task sequencing. Ability to translate complex technical information into clear, user-friendly instructions. Experience collaborating with technicians, supervisors, and engineering teams. Knowledge of document control, configuration management, and technical reporting best practices. Trade certification or an associate degree in Mechanical, Electrical, or Industrial Maintenance. Experience standardizing preventive maintenance programs or supporting CMMS improvements and upgrades. Knowledge of Lean Maintenance, Reliability-Centered Maintenance (RCM), or similar methodologies.
Job Description Location: Plantation, Florida (On-Site) Monday Through Friday 8:30 am -5:30 pm. Department: Business Intelligence: Category Management & Insights Reports To: EVP Position Summary As the Category Captain for flavored sparkling water in the United States, we leverage consumer, shopper, retail, and market intelligence to drive category growth for our retail partners. The Data Analyst Supervisor plays a critical leadership role in transforming syndicated and customer data into actionable business insights that influence retailer decisions and support company growth objectives. This position is responsible for leading a team of analysts in the development of category reviews, business reviews, customer presentations, and strategic recommendations for national and regional retail customers. The successful candidate will combine strong analytical skills with exceptional storytelling abilities, using data from NielsenIQ (NIQ), SPINS, Numerator, retailer point-of-sale data, and other sources to build compelling, insight-driven presentations. The ideal candidate has extensive experience in the consumer-packaged goods (CPG) industry, is highly proficient with syndicated data platforms, and has demonstrated success supporting sales, category management, and customer strategy initiatives. This is a full-time, in-office position based in Fort Lauderdale, Florida. Essential Responsibilities Team Leadership Supervise, coach, and develop a small team of analysts responsible for customer insights, category reporting, and presentation development. Establish priorities and workload assignments to ensure timely completion of customer deliverables. Develop analytical capabilities and presentation standards across the team. Conduct performance evaluations and provide ongoing coaching and mentoring. Category & Customer Insights Analyze and interpret data from NielsenIQ (NIQ), SPINS, Numerator, Circana/IRI, retailer POS systems, panel data, and internal sales data. Identify category trends, consumer purchasing behaviors, distribution opportunities, pricing dynamics, and competitive threats. Deliver actionable recommendations to support growth of the flavored sparkling water category. Monitor market performance and provide regular updates on category and brand trends. Customer Presentation Development Lead the creation of: Category Reviews Business Reviews Joint Business Planning presentations Customer-specific opportunity analyses Sales presentations Retailer line review presentations Executive-level performance summaries Translate complex datasets into clear, compelling stories that resonate with retail buyers and category managers. Ensure presentations are visually engaging, fact-based, and aligned with retailer objectives. Sales & Category Management Support Partner with Sales, Marketing, Revenue Management, and Supply Chain teams to develop customer-facing recommendations. Support national and regional account teams with data-driven selling stories. Identify assortment, pricing, promotional, merchandising, and distribution opportunities. Participate in customer meetings and presentations as the category insights subject matter expert. Reporting & Analytics Develop and maintain recurring reporting packages, dashboards, and scorecards. Ensure consistency, accuracy, and integrity of all customer-facing analytics. Standardize reporting methodologies and analytical processes. Continuously improve reporting efficiency through automation and process improvements. Required Qualifications Education Bachelor's degree in Business, Marketing, Statistics, Economics, Data Analytics, Mathematics, or a related field. Experience Minimum 2 years of leadership or supervisory experience preferred. Minimum 5 years of experience in category management, shopper insights, business analytics, sales analytics, or customer insights within the Consumer Packaged Goods (CPG) industry. Demonstrated experience supporting major retail customers through category management and syndicated data analysis. Experience developing and delivering executive-level customer presentations. Required Industry Expertise Strong working knowledge of syndicated data platforms, including: NielsenIQ (NIQ) SPINS Numerator Circana/IRI (preferred) Experience analyzing: Retail POS data Household panel data Shopper insights data Distribution metrics Pricing and promotion effectiveness Category performance metrics Technical Skills Advanced Microsoft Excel skills including Pivot Tables, Power Query, advanced formulas, and data modeling. Advanced Microsoft PowerPoint skills with the ability to build visually compelling and persuasive presentations. Experience with Power BI, Tableau, or similar visualization platforms preferred. Strong analytical and quantitative capabilities. Ability to manage multiple large datasets and synthesize findings into executive-level recommendations. Professional Competencies Analytical Excellence Ability to uncover meaningful insights from complex datasets. Strong critical thinking and problem-solving skills. High attention to detail and data accuracy. Storytelling & Communication Exceptional ability to transform data into customer-focused business stories. Strong written, verbal, and presentation skills. Confidence presenting insights to senior leadership and retail customers. Business Acumen Deep understanding of retail, consumer packaged goods, and category management principles. Strong understanding of sales drivers, consumer behavior, and market dynamics. Leadership Proven ability to motivate and develop analytical talent. Strong project management and organizational skills. Ability to manage competing priorities in a fast-paced environment. Success Measures Success in this role will be measured by: Quality and effectiveness of customer presentations. Utilization of insights to drive customer wins and category growth. Accuracy and timeliness of reporting. Team productivity and development. Retailer and sales stakeholder satisfaction. Growth of category management capabilities and analytical best practices. National Beverage Corp provides equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, genetics, gender identity, disabled veterans, or sexual orientation.
10/25/2026
Full time
Job Description Location: Plantation, Florida (On-Site) Monday Through Friday 8:30 am -5:30 pm. Department: Business Intelligence: Category Management & Insights Reports To: EVP Position Summary As the Category Captain for flavored sparkling water in the United States, we leverage consumer, shopper, retail, and market intelligence to drive category growth for our retail partners. The Data Analyst Supervisor plays a critical leadership role in transforming syndicated and customer data into actionable business insights that influence retailer decisions and support company growth objectives. This position is responsible for leading a team of analysts in the development of category reviews, business reviews, customer presentations, and strategic recommendations for national and regional retail customers. The successful candidate will combine strong analytical skills with exceptional storytelling abilities, using data from NielsenIQ (NIQ), SPINS, Numerator, retailer point-of-sale data, and other sources to build compelling, insight-driven presentations. The ideal candidate has extensive experience in the consumer-packaged goods (CPG) industry, is highly proficient with syndicated data platforms, and has demonstrated success supporting sales, category management, and customer strategy initiatives. This is a full-time, in-office position based in Fort Lauderdale, Florida. Essential Responsibilities Team Leadership Supervise, coach, and develop a small team of analysts responsible for customer insights, category reporting, and presentation development. Establish priorities and workload assignments to ensure timely completion of customer deliverables. Develop analytical capabilities and presentation standards across the team. Conduct performance evaluations and provide ongoing coaching and mentoring. Category & Customer Insights Analyze and interpret data from NielsenIQ (NIQ), SPINS, Numerator, Circana/IRI, retailer POS systems, panel data, and internal sales data. Identify category trends, consumer purchasing behaviors, distribution opportunities, pricing dynamics, and competitive threats. Deliver actionable recommendations to support growth of the flavored sparkling water category. Monitor market performance and provide regular updates on category and brand trends. Customer Presentation Development Lead the creation of: Category Reviews Business Reviews Joint Business Planning presentations Customer-specific opportunity analyses Sales presentations Retailer line review presentations Executive-level performance summaries Translate complex datasets into clear, compelling stories that resonate with retail buyers and category managers. Ensure presentations are visually engaging, fact-based, and aligned with retailer objectives. Sales & Category Management Support Partner with Sales, Marketing, Revenue Management, and Supply Chain teams to develop customer-facing recommendations. Support national and regional account teams with data-driven selling stories. Identify assortment, pricing, promotional, merchandising, and distribution opportunities. Participate in customer meetings and presentations as the category insights subject matter expert. Reporting & Analytics Develop and maintain recurring reporting packages, dashboards, and scorecards. Ensure consistency, accuracy, and integrity of all customer-facing analytics. Standardize reporting methodologies and analytical processes. Continuously improve reporting efficiency through automation and process improvements. Required Qualifications Education Bachelor's degree in Business, Marketing, Statistics, Economics, Data Analytics, Mathematics, or a related field. Experience Minimum 2 years of leadership or supervisory experience preferred. Minimum 5 years of experience in category management, shopper insights, business analytics, sales analytics, or customer insights within the Consumer Packaged Goods (CPG) industry. Demonstrated experience supporting major retail customers through category management and syndicated data analysis. Experience developing and delivering executive-level customer presentations. Required Industry Expertise Strong working knowledge of syndicated data platforms, including: NielsenIQ (NIQ) SPINS Numerator Circana/IRI (preferred) Experience analyzing: Retail POS data Household panel data Shopper insights data Distribution metrics Pricing and promotion effectiveness Category performance metrics Technical Skills Advanced Microsoft Excel skills including Pivot Tables, Power Query, advanced formulas, and data modeling. Advanced Microsoft PowerPoint skills with the ability to build visually compelling and persuasive presentations. Experience with Power BI, Tableau, or similar visualization platforms preferred. Strong analytical and quantitative capabilities. Ability to manage multiple large datasets and synthesize findings into executive-level recommendations. Professional Competencies Analytical Excellence Ability to uncover meaningful insights from complex datasets. Strong critical thinking and problem-solving skills. High attention to detail and data accuracy. Storytelling & Communication Exceptional ability to transform data into customer-focused business stories. Strong written, verbal, and presentation skills. Confidence presenting insights to senior leadership and retail customers. Business Acumen Deep understanding of retail, consumer packaged goods, and category management principles. Strong understanding of sales drivers, consumer behavior, and market dynamics. Leadership Proven ability to motivate and develop analytical talent. Strong project management and organizational skills. Ability to manage competing priorities in a fast-paced environment. Success Measures Success in this role will be measured by: Quality and effectiveness of customer presentations. Utilization of insights to drive customer wins and category growth. Accuracy and timeliness of reporting. Team productivity and development. Retailer and sales stakeholder satisfaction. Growth of category management capabilities and analytical best practices. National Beverage Corp provides equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, genetics, gender identity, disabled veterans, or sexual orientation.
Job Description Southern Tier Library System is accepting applications for the position of Director of Information Technology. The library system seeks an energetic candidate with a robust understanding and vision for 21st century technologies in the field of public libraries, and a passion for providing meaningful services to 48-member libraries within a team-based, cooperative library system environment. GENERAL STATEMENT OF DUTIES This is an administrative, full time, exempt, professional position charged with overall management of the Division of Information Technology. Under the general direction of the Executive Director, the Director of IT oversees successful implementation of all operations within the Division of Information Technology. Additionally, this position provides support to member libraries relative to all aspects and approaches of technology services, requiring a sound technical background including knowledge in computer systems, networking, storage systems, databases, applications, security and protecting sensitive data from external threats. ESSENTIAL FUNCTIONS OF THE POSITION Staff Leadership & Service Delivery Direct and supervise IT department staff, including the PC Deployment Technician, Systems Specialist, and Network Specialist. Assign projects, establish priorities, and monitor completion. Provide technical guidance and escalation support to staff. Coordinate IT services delivered to member libraries. Approve timesheets, benefit time, and staff scheduling. Identify staff training and professional development needs. Develop cross-training and succession coverage for critical systems. Technology Planning & Infrastructure Management Establish the organization's technology strategy and infrastructure direction. Oversee servers, virtualization, networking, cloud services, storage, backup systems, and data-center infrastructure. Plan infrastructure upgrades and replacement cycles. Ensure appropriate system capacity, availability, performance, and reliability. Design and maintain disaster-recovery and business-continuity capabilities. Ensure critical systems can be restored following equipment failure, cyber incidents, or disasters. Cybersecurity & Risk Management Establish and oversee organizational cybersecurity practices. Manage cybersecurity initiatives and grant-funded security programs. Coordinate penetration testing and vulnerability assessments. Coordinate cybersecurity requirements with the organization's cyber insurance provider. Ensure identified vulnerabilities are evaluated and remediated. Maintain appropriate security controls for servers, networks, endpoints, cloud systems, and identities. Oversee physical electronic access control systems. Budget, Procurement, Contracts & Vendors Review and approve technology purchases. Establish technology standards for organizational purchases. Evaluate technology products and services. Manage vendor relationships. Manage maintenance agreements, subscriptions, licensing, and renewals. Coordinate vendor support and escalation when required. Plan for technology lifecycle and replacement costs. Compliance, Audit & Funding Serve as an organizational subject matter expert for E-rate. Manage/coordinate E-rate filing and supporting documentation. Provide technology and security documentation for the annual financial audit. Support cyber-insurance documentation and compliance requirements. Maintain appropriate documentation demonstrating IT controls and security practices. Manage technology-related grant programs and reporting requirements. Application & Library Technology Oversight Ensure reliable operation of the Integrated Library System. Coordinate ILS maintenance, upgrades, vendor support, integrations, and infrastructure. Oversee web hosting systems and applications. Ensure appropriate administration of Microsoft 365 and other organizational cloud services. Identify opportunities for automation and systems integration. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES IT Leadership & Management Manage technical employees with different skill sets. Translate organizational needs into technology projects. Prioritize competing operational and project requirements. Delegate appropriately while maintaining accountability. Mentor technical staff and develop their capabilities. Manage vendors and technical support relationships. Evaluate technology purchases and contracts. Communicate technical issues to executive leadership, staff, libraries, auditors, vendors, and other nontechnical audiences. Enterprise Infrastructure Server virtualization. VMware environments. Enterprise server and storage infrastructure. Windows Server. Linux/Ubuntu. Active Directory. DNS, DHCP, authentication, and other core infrastructure services. LAN/WAN networking. Enterprise Wi-Fi and network management. Data-center operations. Power, environmental monitoring, UPS, and generator systems. Microsoft Cloud Services Microsoft 365 Entra ID Exchange Online Azure Identity and access management Multifactor authentication User and group administration Cloud security and permissions Cybersecurity Endpoint protection/XDR. Vulnerability management. Patch management. Penetration testing. Network security. Server hardening. Identity security. MFA and access controls. Cybersecurity incident response. Backup protection and ransomware recovery. Cyber-insurance requirements. Security risk assessment. Backup, Disaster Recovery & Business Continuity Local backups. Off-site/remote backups. Cloud backups. Backup appliances. Recovery-point and recovery-time objectives. Server and VM restoration. Disaster-recovery architecture. Backup monitoring and testing. Recovery documentation. Integrated Library Systems & Library Technology ILS architecture and administration. Library technology workflows. Server-based enterprise applications. Vendor-supported applications. APIs and system integrations. Authentication and data exchange between systems. MINIMUM QUALIFICATIONS Associate's degree in computer-oriented field, and minimum of six years of experience in a supervisory or decision-making role in Information Technology, or Bachelor's Degree in computer-oriented field and minimum of four years of experience. Commitment to professional development as demonstrated by reading, networking, and participation in continuing education opportunities. Strong commitment to providing public library support in a fast-paced work environment. Valid driver's license. EXAMPLES OF WORK Recommends Information Technology budgets, long-term capital investments, and strategic plan for technology integration, and determines project priorities and funding sources in communication with Executive Director. Participates in library system board meetings and member director meetings. Proposes, maintains and implements current IT Plan for library system. Creates and recommends policies and training for staff and member libraries and puts in place systems for implementation. Directs IT staff to implement wide-area network and server infrastructure functionality. Takes pro-active measures to ensure all network connections, servers, ILS databases, electronic messaging, etc., including software and hardware maintenance and file and server back up and replication. Coordinates library system E-rate program by certifying and submitting E-rate forms, including but not limited to 470, 471, 486, 479, 500 and PIA requests for Category 1 and Category 2 funding. Maintains communication with internet service providers. Convey System Information Technology policies to staff and member libraries. Serves as consultant to member library staff and trustees on information technology issues Prepares statistical or narrative reports as needed or required. Participates in recruitment, selection, training, and evaluation of employees. Performs other duties as assigned. ADDITIONAL DEMANDS AND WORK ENVIRONMENT Frequent travel throughout the System's region, and quarterly State-wide travel. Reasonable accommodations may be made to enable all eligible individuals to perform the essential functions. Salary & Benefits The salary range is $90,000 - $110,000 for this 37.5 hour per week salaried position and is commensurate with experience. New York State Retirement, Empire or BCBS Health Plans. Paid vacation, sick, personal and holidays based on organizational contracts. 2% salary increase upon successful completion of probationary period. Application Process Applications are due November 20, 2026. Please submit (via e-mail) a meaningful cover letter, resume . click apply for full job details
10/25/2026
Full time
Job Description Southern Tier Library System is accepting applications for the position of Director of Information Technology. The library system seeks an energetic candidate with a robust understanding and vision for 21st century technologies in the field of public libraries, and a passion for providing meaningful services to 48-member libraries within a team-based, cooperative library system environment. GENERAL STATEMENT OF DUTIES This is an administrative, full time, exempt, professional position charged with overall management of the Division of Information Technology. Under the general direction of the Executive Director, the Director of IT oversees successful implementation of all operations within the Division of Information Technology. Additionally, this position provides support to member libraries relative to all aspects and approaches of technology services, requiring a sound technical background including knowledge in computer systems, networking, storage systems, databases, applications, security and protecting sensitive data from external threats. ESSENTIAL FUNCTIONS OF THE POSITION Staff Leadership & Service Delivery Direct and supervise IT department staff, including the PC Deployment Technician, Systems Specialist, and Network Specialist. Assign projects, establish priorities, and monitor completion. Provide technical guidance and escalation support to staff. Coordinate IT services delivered to member libraries. Approve timesheets, benefit time, and staff scheduling. Identify staff training and professional development needs. Develop cross-training and succession coverage for critical systems. Technology Planning & Infrastructure Management Establish the organization's technology strategy and infrastructure direction. Oversee servers, virtualization, networking, cloud services, storage, backup systems, and data-center infrastructure. Plan infrastructure upgrades and replacement cycles. Ensure appropriate system capacity, availability, performance, and reliability. Design and maintain disaster-recovery and business-continuity capabilities. Ensure critical systems can be restored following equipment failure, cyber incidents, or disasters. Cybersecurity & Risk Management Establish and oversee organizational cybersecurity practices. Manage cybersecurity initiatives and grant-funded security programs. Coordinate penetration testing and vulnerability assessments. Coordinate cybersecurity requirements with the organization's cyber insurance provider. Ensure identified vulnerabilities are evaluated and remediated. Maintain appropriate security controls for servers, networks, endpoints, cloud systems, and identities. Oversee physical electronic access control systems. Budget, Procurement, Contracts & Vendors Review and approve technology purchases. Establish technology standards for organizational purchases. Evaluate technology products and services. Manage vendor relationships. Manage maintenance agreements, subscriptions, licensing, and renewals. Coordinate vendor support and escalation when required. Plan for technology lifecycle and replacement costs. Compliance, Audit & Funding Serve as an organizational subject matter expert for E-rate. Manage/coordinate E-rate filing and supporting documentation. Provide technology and security documentation for the annual financial audit. Support cyber-insurance documentation and compliance requirements. Maintain appropriate documentation demonstrating IT controls and security practices. Manage technology-related grant programs and reporting requirements. Application & Library Technology Oversight Ensure reliable operation of the Integrated Library System. Coordinate ILS maintenance, upgrades, vendor support, integrations, and infrastructure. Oversee web hosting systems and applications. Ensure appropriate administration of Microsoft 365 and other organizational cloud services. Identify opportunities for automation and systems integration. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES IT Leadership & Management Manage technical employees with different skill sets. Translate organizational needs into technology projects. Prioritize competing operational and project requirements. Delegate appropriately while maintaining accountability. Mentor technical staff and develop their capabilities. Manage vendors and technical support relationships. Evaluate technology purchases and contracts. Communicate technical issues to executive leadership, staff, libraries, auditors, vendors, and other nontechnical audiences. Enterprise Infrastructure Server virtualization. VMware environments. Enterprise server and storage infrastructure. Windows Server. Linux/Ubuntu. Active Directory. DNS, DHCP, authentication, and other core infrastructure services. LAN/WAN networking. Enterprise Wi-Fi and network management. Data-center operations. Power, environmental monitoring, UPS, and generator systems. Microsoft Cloud Services Microsoft 365 Entra ID Exchange Online Azure Identity and access management Multifactor authentication User and group administration Cloud security and permissions Cybersecurity Endpoint protection/XDR. Vulnerability management. Patch management. Penetration testing. Network security. Server hardening. Identity security. MFA and access controls. Cybersecurity incident response. Backup protection and ransomware recovery. Cyber-insurance requirements. Security risk assessment. Backup, Disaster Recovery & Business Continuity Local backups. Off-site/remote backups. Cloud backups. Backup appliances. Recovery-point and recovery-time objectives. Server and VM restoration. Disaster-recovery architecture. Backup monitoring and testing. Recovery documentation. Integrated Library Systems & Library Technology ILS architecture and administration. Library technology workflows. Server-based enterprise applications. Vendor-supported applications. APIs and system integrations. Authentication and data exchange between systems. MINIMUM QUALIFICATIONS Associate's degree in computer-oriented field, and minimum of six years of experience in a supervisory or decision-making role in Information Technology, or Bachelor's Degree in computer-oriented field and minimum of four years of experience. Commitment to professional development as demonstrated by reading, networking, and participation in continuing education opportunities. Strong commitment to providing public library support in a fast-paced work environment. Valid driver's license. EXAMPLES OF WORK Recommends Information Technology budgets, long-term capital investments, and strategic plan for technology integration, and determines project priorities and funding sources in communication with Executive Director. Participates in library system board meetings and member director meetings. Proposes, maintains and implements current IT Plan for library system. Creates and recommends policies and training for staff and member libraries and puts in place systems for implementation. Directs IT staff to implement wide-area network and server infrastructure functionality. Takes pro-active measures to ensure all network connections, servers, ILS databases, electronic messaging, etc., including software and hardware maintenance and file and server back up and replication. Coordinates library system E-rate program by certifying and submitting E-rate forms, including but not limited to 470, 471, 486, 479, 500 and PIA requests for Category 1 and Category 2 funding. Maintains communication with internet service providers. Convey System Information Technology policies to staff and member libraries. Serves as consultant to member library staff and trustees on information technology issues Prepares statistical or narrative reports as needed or required. Participates in recruitment, selection, training, and evaluation of employees. Performs other duties as assigned. ADDITIONAL DEMANDS AND WORK ENVIRONMENT Frequent travel throughout the System's region, and quarterly State-wide travel. Reasonable accommodations may be made to enable all eligible individuals to perform the essential functions. Salary & Benefits The salary range is $90,000 - $110,000 for this 37.5 hour per week salaried position and is commensurate with experience. New York State Retirement, Empire or BCBS Health Plans. Paid vacation, sick, personal and holidays based on organizational contracts. 2% salary increase upon successful completion of probationary period. Application Process Applications are due November 20, 2026. Please submit (via e-mail) a meaningful cover letter, resume . click apply for full job details
Job Description At Applied Digital, we are the epicenter of AI innovation, crafting cutting-edge data center solutions tailored for the demands of high-performance computing. Designed from the ground up to support AI and machine learning workloads, our infrastructure is the backbone of tomorrow's technological advancements, including AI-driven video and generative platforms. We are: Forward-Thinkers: With a keen eye on current market trends and future innovations, we adapt swiftly and lead technological evolution. Resilient: We navigate complex challenges and emerge stronger, delivering robust and reliable solutions for industry pioneers. Innovative Designers: Leveraging the latest technologies, we create visionary solutions that redefine industry standards. We remain committed and steadfast in solving intricate problems, advancing business initiatives, maximizing operational efficiency, and reducing our carbon footprint. We are a team of resilient, forward-thinking innovators driving the AI revolution. Senior Field Superintendent Role The Senior Field Superintendent will directly supervise and coordinate construction activities of the datacenters that are being constructed and report directly to Applied Digital's Campus Project Director. The Superintendent will play a critical role in ensuring the project's success by monitoring and facilitating collaboration among Applied Digital, contractors, subcontractors, 3rd party vendors/contractors, and regulatory bodies. This position requires a unique blend of technical expertise, communication skills, and project management acumen. Projects include but are not limited to: Development of ground-up data center buildings Redevelopment or upgrade of existing properties to state-of-the-art data centers Expansion of data centers and critical infrastructure within existing facilities or on existing property Large customer fit-outs and retrofits to accommodate customers occupancy and deployment needs Duties: Scope Specific Depend on qualifications, this role is available to Mechanical and Electrical scope expertise. The roles of Senior Electrical Superintendent of Senior Electrical Superintendent are available to the right applicants Duties as outline below would apply with an emphasis on the specific scope EH&S Job Site Specific (Primary and Supporting Role): Collaborate with APLD on site EH&S to establish and sustain site health, safety, and security controls in accordance with corporate objectives Procurement (Primary Responsibility): Ensure the GC is properly managing site logistics for APLD owner furnished equipment. Know and understand the full OFCI process and what gear is coming and when. Work with Project Manager to receive approved submittal for all owner-furnished equipment. Ensure that the general contractor has a process for managing OFCI documentation and is receiving the appropriate documents. Inspect and check-in all Applied Digital-furnished equipment and materials that arrive to the jobsite Construction Management, Administration & Management (Primary Responsibility): Be on site on behalf of APLD Monday - Friday 7A - 5P, exact times and days may fluctuate, to monitor construction activities. Weekday evenings and weekends may be needed pending project schedule. Respond on an as-needed basis to emergencies. Make APLD aware of neighbor or other local jurisdiction complaints or issues. Participate in GC-led weekly meetings which may include, but is not limited to: OAC, subcontractor coordination, pull planning, design, BIM/VDC meetings, RFI/Submittal, etc. Provide onsite technical Construction SME support, ROJ dates, visual inspection and/or observation for construction quality control of OFCI and CFCI equipment and Supply chain management Management of team members, key stakeholders, neighboring properties, contractors, utility providers and inspection agencies Address any disputes or conflicts that may arise during the project, working collaboratively with all parties to find mutually acceptable solutions. Escalating to Project Manager team when appropriate. Know and understand key schedule milestones. Actively track contractor activities in alignment with schedule. Will be responsible for communicating schedule impacts, delays, and issues. Prepare succinct and clear reports on project progress on a monthly/weekly basis or as needed including plan, actual, variance, risk, and mitigation measures. Quality Control(Primary Responsibility): Manage onsite job photography. Take time to understand the GC's Quality Control plan. Work with the Project Manger to ensure the plan adheres to APLD provided specifications. Manage the on-site QA/QC inspection process to drive closure of punch-list items and an expeditious turnover to Operations. Develop/monitor quality program metrics to evaluate the project's performance. Analyze metrics to understand the root cause of any problematic trends and then work with the applicable parties to correct those items. Ensure contractors are adhering to site cleanliness plans and following industry best practices for Data Center construction i.e. - (no dust producing activities in critical spaces, etc) Review/Management of owner provided specialty testing and inspections contractors Site Security (Primary Responsibility): Ensure the GC manages the site to the agreed upon site specific security plan. Billing and Invoice Processing & Change Management (Primary Responsibility): Assist in pay monitoring and control to ensure that the project remains within budgetary constraints. Review with the Applied Digital Project Manager change orders and pay applications from the contractor and vendors. Commissioning & Training (Supporting Role): Assist as required with Engineering team and CxA for startup and Commissioning. Closeout & Turn-over (Primary Responsibility): Coordinate with Project Manager and APLD Engineering/Turn over team to collect and review of Turnover Package for completeness and accuracy to support transition of completed projects to Operations. Other Promote and demonstrate the behaviors consistent with an APLD Construction Manager in being: Proactive (we encourage hustle fouls), leader in the room (set the example), be an energy supplier (leave people better than how you found them) Manage special or atypical projects as assigned Assist Sales or finance as directed by Supervisor Facilitate interdepartmental coordination in consultation with Supervisor, including but not limited to DCO, Accounting, Finance, Procurement, Engineering Assist or lead, in consultation with Supervisor, department process improvement initiatives Act as APLD site logistics lead - office trailer, signage, equipment, UTVs, etc. set up and management Manage tour requests and site visits on behalf of APLD. Knowledge, Skills & Abilities: Excellent listening and strong communication skills. Ability to identify and resolve complex issues. Ability to create and support team morale. Apply critical thinking and logic to problem solving. Articulate contract and technical matters clearly Exceptional communication and presentation abilities. Demonstrated understanding of building processes and systems. Work scope requires understanding of cost estimating, budgeting and forecasting. Demonstrates an unwavering commitment to foster a safe work environment. A strong work ethic and a "can-do" attitude. Self-starter and ability to work independently Strong cultural fit with Applied Digital and willingness to work collaborative on the execution of this project. Basic Qualifications 10+ years of experience in commercial, industrial, or mission-critical construction preferred Work experience with Microsoft Office Suite and project management software OSHA 30 Certified or willing to achieve. Understanding of CPM Schedule Logic Please note that Applied Digital is currently unable to sponsor new applicants for employment authorization or provide immigration-related support for this position. This includes, but is not limited to, visa categories such as H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1, O-1, and any Employment Authorization Documents (EADs) or other work authorizations that require employer sponsorship. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Please note that Applied Digital is currently unable to sponsor new applicants for employment authorization or provide immigration-related support for this position. This includes, but is not limited to, visa categories such as H-1B, F-1 OPT . click apply for full job details
10/25/2026
Full time
Job Description At Applied Digital, we are the epicenter of AI innovation, crafting cutting-edge data center solutions tailored for the demands of high-performance computing. Designed from the ground up to support AI and machine learning workloads, our infrastructure is the backbone of tomorrow's technological advancements, including AI-driven video and generative platforms. We are: Forward-Thinkers: With a keen eye on current market trends and future innovations, we adapt swiftly and lead technological evolution. Resilient: We navigate complex challenges and emerge stronger, delivering robust and reliable solutions for industry pioneers. Innovative Designers: Leveraging the latest technologies, we create visionary solutions that redefine industry standards. We remain committed and steadfast in solving intricate problems, advancing business initiatives, maximizing operational efficiency, and reducing our carbon footprint. We are a team of resilient, forward-thinking innovators driving the AI revolution. Senior Field Superintendent Role The Senior Field Superintendent will directly supervise and coordinate construction activities of the datacenters that are being constructed and report directly to Applied Digital's Campus Project Director. The Superintendent will play a critical role in ensuring the project's success by monitoring and facilitating collaboration among Applied Digital, contractors, subcontractors, 3rd party vendors/contractors, and regulatory bodies. This position requires a unique blend of technical expertise, communication skills, and project management acumen. Projects include but are not limited to: Development of ground-up data center buildings Redevelopment or upgrade of existing properties to state-of-the-art data centers Expansion of data centers and critical infrastructure within existing facilities or on existing property Large customer fit-outs and retrofits to accommodate customers occupancy and deployment needs Duties: Scope Specific Depend on qualifications, this role is available to Mechanical and Electrical scope expertise. The roles of Senior Electrical Superintendent of Senior Electrical Superintendent are available to the right applicants Duties as outline below would apply with an emphasis on the specific scope EH&S Job Site Specific (Primary and Supporting Role): Collaborate with APLD on site EH&S to establish and sustain site health, safety, and security controls in accordance with corporate objectives Procurement (Primary Responsibility): Ensure the GC is properly managing site logistics for APLD owner furnished equipment. Know and understand the full OFCI process and what gear is coming and when. Work with Project Manager to receive approved submittal for all owner-furnished equipment. Ensure that the general contractor has a process for managing OFCI documentation and is receiving the appropriate documents. Inspect and check-in all Applied Digital-furnished equipment and materials that arrive to the jobsite Construction Management, Administration & Management (Primary Responsibility): Be on site on behalf of APLD Monday - Friday 7A - 5P, exact times and days may fluctuate, to monitor construction activities. Weekday evenings and weekends may be needed pending project schedule. Respond on an as-needed basis to emergencies. Make APLD aware of neighbor or other local jurisdiction complaints or issues. Participate in GC-led weekly meetings which may include, but is not limited to: OAC, subcontractor coordination, pull planning, design, BIM/VDC meetings, RFI/Submittal, etc. Provide onsite technical Construction SME support, ROJ dates, visual inspection and/or observation for construction quality control of OFCI and CFCI equipment and Supply chain management Management of team members, key stakeholders, neighboring properties, contractors, utility providers and inspection agencies Address any disputes or conflicts that may arise during the project, working collaboratively with all parties to find mutually acceptable solutions. Escalating to Project Manager team when appropriate. Know and understand key schedule milestones. Actively track contractor activities in alignment with schedule. Will be responsible for communicating schedule impacts, delays, and issues. Prepare succinct and clear reports on project progress on a monthly/weekly basis or as needed including plan, actual, variance, risk, and mitigation measures. Quality Control(Primary Responsibility): Manage onsite job photography. Take time to understand the GC's Quality Control plan. Work with the Project Manger to ensure the plan adheres to APLD provided specifications. Manage the on-site QA/QC inspection process to drive closure of punch-list items and an expeditious turnover to Operations. Develop/monitor quality program metrics to evaluate the project's performance. Analyze metrics to understand the root cause of any problematic trends and then work with the applicable parties to correct those items. Ensure contractors are adhering to site cleanliness plans and following industry best practices for Data Center construction i.e. - (no dust producing activities in critical spaces, etc) Review/Management of owner provided specialty testing and inspections contractors Site Security (Primary Responsibility): Ensure the GC manages the site to the agreed upon site specific security plan. Billing and Invoice Processing & Change Management (Primary Responsibility): Assist in pay monitoring and control to ensure that the project remains within budgetary constraints. Review with the Applied Digital Project Manager change orders and pay applications from the contractor and vendors. Commissioning & Training (Supporting Role): Assist as required with Engineering team and CxA for startup and Commissioning. Closeout & Turn-over (Primary Responsibility): Coordinate with Project Manager and APLD Engineering/Turn over team to collect and review of Turnover Package for completeness and accuracy to support transition of completed projects to Operations. Other Promote and demonstrate the behaviors consistent with an APLD Construction Manager in being: Proactive (we encourage hustle fouls), leader in the room (set the example), be an energy supplier (leave people better than how you found them) Manage special or atypical projects as assigned Assist Sales or finance as directed by Supervisor Facilitate interdepartmental coordination in consultation with Supervisor, including but not limited to DCO, Accounting, Finance, Procurement, Engineering Assist or lead, in consultation with Supervisor, department process improvement initiatives Act as APLD site logistics lead - office trailer, signage, equipment, UTVs, etc. set up and management Manage tour requests and site visits on behalf of APLD. Knowledge, Skills & Abilities: Excellent listening and strong communication skills. Ability to identify and resolve complex issues. Ability to create and support team morale. Apply critical thinking and logic to problem solving. Articulate contract and technical matters clearly Exceptional communication and presentation abilities. Demonstrated understanding of building processes and systems. Work scope requires understanding of cost estimating, budgeting and forecasting. Demonstrates an unwavering commitment to foster a safe work environment. A strong work ethic and a "can-do" attitude. Self-starter and ability to work independently Strong cultural fit with Applied Digital and willingness to work collaborative on the execution of this project. Basic Qualifications 10+ years of experience in commercial, industrial, or mission-critical construction preferred Work experience with Microsoft Office Suite and project management software OSHA 30 Certified or willing to achieve. Understanding of CPM Schedule Logic Please note that Applied Digital is currently unable to sponsor new applicants for employment authorization or provide immigration-related support for this position. This includes, but is not limited to, visa categories such as H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1, O-1, and any Employment Authorization Documents (EADs) or other work authorizations that require employer sponsorship. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Please note that Applied Digital is currently unable to sponsor new applicants for employment authorization or provide immigration-related support for this position. This includes, but is not limited to, visa categories such as H-1B, F-1 OPT . click apply for full job details