It Starts With You: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Senior Java Developer serves as a highly experienced, hands-on technical contributor supporting multiple complex application initiatives. This role plays a critical part in the analysis, design, development, troubleshooting, and maintenance of enterprise software solutions that support key business units. The Senior Developer operates with a high degree of autonomy, provides deep technical expertise across systems and components, and contributes to architectural decisions and delivery strategy. The role requires strong problem-solving skills, accurate workload estimation, and the ability to clearly communicate and drive solutions for complex technical challenges. Act as a senior hands-on developer across multiple complex application initiatives. Lead technical analysis, design, development, and maintenance of complex software applications and components. Provide advanced expertise in troubleshooting complex applications, system, and performance issues. Design, implement, and support system enhancements, refactoring, and modernization efforts. Research, evaluate, and implement solutions for performance monitoring, tuning, scalability, and system configuration. Drive the development and maintenance of automated test suites and quality assurance practices. Contribute significantly to technical design and architectural decisions for complex projects. Accurately estimate effort, identify technical risks, and help plan delivery milestones. Mentor and provide technical guidance to associate and mid-level developers. Partner closely with architects, product owners, and business stakeholders to achieve key objectives. Promote engineering best practices, code quality, and continuous improvement within the team. What You Bring: To perform this role successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education: Bachelor's degree in computer science, Software Engineering, or a related field, or equivalent work experience - Required. Qualifications: 9+ years of hands-on application development experience, with strong expertise in Java in a distributed system. - Required. Advanced proficiency in Java. Experience Developing Backend /Front End. Proven expertise in modern software paradigms, including: o Spring Boot, Spring JPA and Rest API's o Service-oriented and microservices architectures. o Cloud computing concepts o Test-driven development (TDD) o Domain-driven design (DDD) Strong understanding of CI/CD pipelines using Jenkins. Strong SQL and relational database skills. Secure coding methodologies protecting against cyberthreats and prevents vulnerabilities. Demonstrated ability to design and troubleshoot large-scale, high-availability systems. Strong analytical, critical thinking, and problem-solving skills. Excellent written and verbal communication skills. Ability to manage multiple initiatives and context switch effectively. Ability to continuously evaluate existing systems and drive improvements. Use of AI tools. Commitment to maintaining industry knowledge, standards, and best practices. Curiosity and aptitude for adopting new technologies and collaborating to deliver custom solutions. Experience with performance-critical, scalable systems is highly desirable. Certifications: No Certifications listed for this job. It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. Experience in Microsoft Office products. Work Authorization & Sponsorship: Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range: Minimum: $175,000.00 USD Maximum: $220,000.00 USD We Value Your Impact: Your contribution matters and it's recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs.
10/26/2026
Full time
It Starts With You: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Senior Java Developer serves as a highly experienced, hands-on technical contributor supporting multiple complex application initiatives. This role plays a critical part in the analysis, design, development, troubleshooting, and maintenance of enterprise software solutions that support key business units. The Senior Developer operates with a high degree of autonomy, provides deep technical expertise across systems and components, and contributes to architectural decisions and delivery strategy. The role requires strong problem-solving skills, accurate workload estimation, and the ability to clearly communicate and drive solutions for complex technical challenges. Act as a senior hands-on developer across multiple complex application initiatives. Lead technical analysis, design, development, and maintenance of complex software applications and components. Provide advanced expertise in troubleshooting complex applications, system, and performance issues. Design, implement, and support system enhancements, refactoring, and modernization efforts. Research, evaluate, and implement solutions for performance monitoring, tuning, scalability, and system configuration. Drive the development and maintenance of automated test suites and quality assurance practices. Contribute significantly to technical design and architectural decisions for complex projects. Accurately estimate effort, identify technical risks, and help plan delivery milestones. Mentor and provide technical guidance to associate and mid-level developers. Partner closely with architects, product owners, and business stakeholders to achieve key objectives. Promote engineering best practices, code quality, and continuous improvement within the team. What You Bring: To perform this role successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education: Bachelor's degree in computer science, Software Engineering, or a related field, or equivalent work experience - Required. Qualifications: 9+ years of hands-on application development experience, with strong expertise in Java in a distributed system. - Required. Advanced proficiency in Java. Experience Developing Backend /Front End. Proven expertise in modern software paradigms, including: o Spring Boot, Spring JPA and Rest API's o Service-oriented and microservices architectures. o Cloud computing concepts o Test-driven development (TDD) o Domain-driven design (DDD) Strong understanding of CI/CD pipelines using Jenkins. Strong SQL and relational database skills. Secure coding methodologies protecting against cyberthreats and prevents vulnerabilities. Demonstrated ability to design and troubleshoot large-scale, high-availability systems. Strong analytical, critical thinking, and problem-solving skills. Excellent written and verbal communication skills. Ability to manage multiple initiatives and context switch effectively. Ability to continuously evaluate existing systems and drive improvements. Use of AI tools. Commitment to maintaining industry knowledge, standards, and best practices. Curiosity and aptitude for adopting new technologies and collaborating to deliver custom solutions. Experience with performance-critical, scalable systems is highly desirable. Certifications: No Certifications listed for this job. It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. Experience in Microsoft Office products. Work Authorization & Sponsorship: Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range: Minimum: $175,000.00 USD Maximum: $220,000.00 USD We Value Your Impact: Your contribution matters and it's recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs.
Job Description Job Description Job Title: QA Lead / Senior Quality Assurance Engineer Location: NJ or STL (Hybrid) Employment Type: Contract Experience Level: 7+ years Rate: 45$/Hr on 1099/ C2C Overview We are seeking an experienced and detail-oriented Senior QA Engineer to drive quality strategy, test planning, and execution across multiple product teams. This role requires strong technical expertise in both manual and automated testing, leadership capabilities, and the ability to ensure delivery of high-quality, reliable software. The ideal candidate is proactive, collaborative, and passionate about building scalable QA processes. Key Responsibilities Lead overall QA strategy, planning, and execution across multiple teams or product releases. Design, develop, and maintain automated test scripts for regression, integration, and functional testing. Perform manual testing to validate new features, user workflows, usability, and edge cases. Test vulnerability fixes and ensure the application works as expected, validating that security patches do not introduce regressions or impact existing functionality. Collaborate closely with developers, BAs, and Product Owners to define clear acceptance criteria and ensure thorough test coverage. Establish and govern QA processes, standards, and best practices across teams. Review and analyze requirements, specifications, and technical design documents for clarity, completeness, and testability. Maintain and improve automation frameworks , integrating them seamlessly with CI/CD pipelines. Identify, document, prioritize, and track software defects , partnering with engineering teams for timely resolution. Mentor and guide junior QA engineers in both manual and automation testing techniques. Prepare and present testing progress, quality metrics, and release readiness reports to stakeholders. Qualifications Required 5+ years of experience in software QA, including 2+ years in a lead or senior QA role. Strong experience in both manual and automated testing for web or API-based applications. Hands-on expertise with automation tools such as Selenium, Cypress, Playwright, or Postman . Solid understanding of QA methodologies , SDLC, and Agile/Scrum practices. Proficiency with scripting languages such as Python, JavaScript, or Java for automation. Experience with CI/CD tools such as Jenkins, GitHub Actions, or Azure DevOps. Excellent analytical, debugging, and problem-solving skills. Strong communication and collaboration abilities. Experience with API testing and performance testing tools such as JMeter or LoadRunner. Knowledge of version control systems, particularly Git . Experience testing in AWS or other cloud environments . Familiarity with test management tools such as Jira, Zephyr, or TestRail . Competencies Demonstrated leadership and mentorship within cross-functional teams. High attention to detail with a passion for delivering high-quality, reliable software . Ability to balance strategic QA oversight with hands-on participation. Strong communication skills, able to translate technical issues into clear business outcomes.
10/26/2026
Full time
Job Description Job Description Job Title: QA Lead / Senior Quality Assurance Engineer Location: NJ or STL (Hybrid) Employment Type: Contract Experience Level: 7+ years Rate: 45$/Hr on 1099/ C2C Overview We are seeking an experienced and detail-oriented Senior QA Engineer to drive quality strategy, test planning, and execution across multiple product teams. This role requires strong technical expertise in both manual and automated testing, leadership capabilities, and the ability to ensure delivery of high-quality, reliable software. The ideal candidate is proactive, collaborative, and passionate about building scalable QA processes. Key Responsibilities Lead overall QA strategy, planning, and execution across multiple teams or product releases. Design, develop, and maintain automated test scripts for regression, integration, and functional testing. Perform manual testing to validate new features, user workflows, usability, and edge cases. Test vulnerability fixes and ensure the application works as expected, validating that security patches do not introduce regressions or impact existing functionality. Collaborate closely with developers, BAs, and Product Owners to define clear acceptance criteria and ensure thorough test coverage. Establish and govern QA processes, standards, and best practices across teams. Review and analyze requirements, specifications, and technical design documents for clarity, completeness, and testability. Maintain and improve automation frameworks , integrating them seamlessly with CI/CD pipelines. Identify, document, prioritize, and track software defects , partnering with engineering teams for timely resolution. Mentor and guide junior QA engineers in both manual and automation testing techniques. Prepare and present testing progress, quality metrics, and release readiness reports to stakeholders. Qualifications Required 5+ years of experience in software QA, including 2+ years in a lead or senior QA role. Strong experience in both manual and automated testing for web or API-based applications. Hands-on expertise with automation tools such as Selenium, Cypress, Playwright, or Postman . Solid understanding of QA methodologies , SDLC, and Agile/Scrum practices. Proficiency with scripting languages such as Python, JavaScript, or Java for automation. Experience with CI/CD tools such as Jenkins, GitHub Actions, or Azure DevOps. Excellent analytical, debugging, and problem-solving skills. Strong communication and collaboration abilities. Experience with API testing and performance testing tools such as JMeter or LoadRunner. Knowledge of version control systems, particularly Git . Experience testing in AWS or other cloud environments . Familiarity with test management tools such as Jira, Zephyr, or TestRail . Competencies Demonstrated leadership and mentorship within cross-functional teams. High attention to detail with a passion for delivering high-quality, reliable software . Ability to balance strategic QA oversight with hands-on participation. Strong communication skills, able to translate technical issues into clear business outcomes.
Job Description Job Description Description REQUIRED : Active TS/SCI with Full Scope Polygraph LOCATION: Full-time onsite in Chantilly, VA Ardent Principles is seeking a Software Quality Assurance Specialist/Applications Tester who can elevate quality across modern, cloud driven systems. In this role, you'll design and build automation frameworks, write and execute robust test scripts, and drive both automated and manual testing across functional, regression, and integration workflows. You'll work hands on with Selenium , Cypress , and other automation tools while contributing to applications built with AWS , Kubernetes , Java , SpringBoot , and Angular . Who We Are: We offer advanced services in data science, data engineering, software engineering, AI solutions, cybersecurity, and IT program management. Passionate Integrity, Driven by Excellence Ardent Principles offers a competitive salary range and a comprehensive, industry leading benefits package designed to support long term stability and employee well being. We provide more than a position-we offer a workplace committed to excellence, integrity, and mission focused impact. Our mission is to act as a bridge between satisfied clients and fulfilled employees, ensuring that your job and well-being are our top priorities because your satisfaction leads to the success of our clients. Join us as we continue building the future of secure, high impact solutions. Key Responsibilities and Experience needed In this challenging yet rewarding role, you are an integral part of what brings our Company's mission to life. You must have the following required skills, certifications and demonstrated experience in and/or with: Proficiency in automation tools such as Selenium, Cypress, etc. Strong experience in software testing, including writing and executing test automation scripts. Ability to build test automation frameworks. Working with AWS, Kubernetes, Java, SpringBoot, and Angular. Excellent analytical and problem-solving skills. Strong communication and collaboration skills. Familiarity with JIRA and agile development practices. Ability to prepare test cases, test scripts, and test data. Experience with manual functional, regression, and integration testing. Knowledge of accessibility testing standards and practices. B.S. in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering, or an equivalent combination of education and experience. What We Offer You Highly Competitive Salary : Recognizing and rewarding your expertise and contributions. Generous Paid Time Off : Providing ample time for rest, relaxation, and personal pursuits. Dedicated Training Budget : Supporting continuous learning and professional development. 100% Employer-Covered Family Vision, Dental, and Health Insurance : Ensuring comprehensive health coverage for you and your family. 100% Employer-Covered Life and Disability Insurance : Offering financial security and peace of mind. 401(k) Plan with a 6% Employer Match : Helping you plan and save for a secure retirement, with 100% vesting from day one. 11 Paid Government Holidays : Observing national holidays to ensure time off with family and friends. Spot Bonuses for Exceptional Performance : Rewarding outstanding contributions and achievements. SCHEDULE: This is a full-time position with consultants expected to be available and working onsite in Chantilly, VA during core hours. Ready to take the next step in your career? Join us and be part of a team dedicated to driving positive change through technology. Apply now with our easy 3-minute, mobile-friendly initial application process. Your future starts here!
10/26/2026
Full time
Job Description Job Description Description REQUIRED : Active TS/SCI with Full Scope Polygraph LOCATION: Full-time onsite in Chantilly, VA Ardent Principles is seeking a Software Quality Assurance Specialist/Applications Tester who can elevate quality across modern, cloud driven systems. In this role, you'll design and build automation frameworks, write and execute robust test scripts, and drive both automated and manual testing across functional, regression, and integration workflows. You'll work hands on with Selenium , Cypress , and other automation tools while contributing to applications built with AWS , Kubernetes , Java , SpringBoot , and Angular . Who We Are: We offer advanced services in data science, data engineering, software engineering, AI solutions, cybersecurity, and IT program management. Passionate Integrity, Driven by Excellence Ardent Principles offers a competitive salary range and a comprehensive, industry leading benefits package designed to support long term stability and employee well being. We provide more than a position-we offer a workplace committed to excellence, integrity, and mission focused impact. Our mission is to act as a bridge between satisfied clients and fulfilled employees, ensuring that your job and well-being are our top priorities because your satisfaction leads to the success of our clients. Join us as we continue building the future of secure, high impact solutions. Key Responsibilities and Experience needed In this challenging yet rewarding role, you are an integral part of what brings our Company's mission to life. You must have the following required skills, certifications and demonstrated experience in and/or with: Proficiency in automation tools such as Selenium, Cypress, etc. Strong experience in software testing, including writing and executing test automation scripts. Ability to build test automation frameworks. Working with AWS, Kubernetes, Java, SpringBoot, and Angular. Excellent analytical and problem-solving skills. Strong communication and collaboration skills. Familiarity with JIRA and agile development practices. Ability to prepare test cases, test scripts, and test data. Experience with manual functional, regression, and integration testing. Knowledge of accessibility testing standards and practices. B.S. in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering, or an equivalent combination of education and experience. What We Offer You Highly Competitive Salary : Recognizing and rewarding your expertise and contributions. Generous Paid Time Off : Providing ample time for rest, relaxation, and personal pursuits. Dedicated Training Budget : Supporting continuous learning and professional development. 100% Employer-Covered Family Vision, Dental, and Health Insurance : Ensuring comprehensive health coverage for you and your family. 100% Employer-Covered Life and Disability Insurance : Offering financial security and peace of mind. 401(k) Plan with a 6% Employer Match : Helping you plan and save for a secure retirement, with 100% vesting from day one. 11 Paid Government Holidays : Observing national holidays to ensure time off with family and friends. Spot Bonuses for Exceptional Performance : Rewarding outstanding contributions and achievements. SCHEDULE: This is a full-time position with consultants expected to be available and working onsite in Chantilly, VA during core hours. Ready to take the next step in your career? Join us and be part of a team dedicated to driving positive change through technology. Apply now with our easy 3-minute, mobile-friendly initial application process. Your future starts here!
Job Description Job Description Job Title: QA Lead / Senior Quality Assurance Engineer Location: NJ or STL (Hybrid) Employment Type: Contract Experience Level: 7+ years Rate: 45$/Hr on 1099/ C2C Overview We are seeking an experienced and detail-oriented Senior QA Engineer to drive quality strategy, test planning, and execution across multiple product teams. This role requires strong technical expertise in both manual and automated testing, leadership capabilities, and the ability to ensure delivery of high-quality, reliable software. The ideal candidate is proactive, collaborative, and passionate about building scalable QA processes. Key Responsibilities Lead overall QA strategy, planning, and execution across multiple teams or product releases. Design, develop, and maintain automated test scripts for regression, integration, and functional testing. Perform manual testing to validate new features, user workflows, usability, and edge cases. Test vulnerability fixes and ensure the application works as expected, validating that security patches do not introduce regressions or impact existing functionality. Collaborate closely with developers, BAs, and Product Owners to define clear acceptance criteria and ensure thorough test coverage. Establish and govern QA processes, standards, and best practices across teams. Review and analyze requirements, specifications, and technical design documents for clarity, completeness, and testability. Maintain and improve automation frameworks , integrating them seamlessly with CI/CD pipelines. Identify, document, prioritize, and track software defects , partnering with engineering teams for timely resolution. Mentor and guide junior QA engineers in both manual and automation testing techniques. Prepare and present testing progress, quality metrics, and release readiness reports to stakeholders. Qualifications Required 5+ years of experience in software QA, including 2+ years in a lead or senior QA role. Strong experience in both manual and automated testing for web or API-based applications. Hands-on expertise with automation tools such as Selenium, Cypress, Playwright, or Postman . Solid understanding of QA methodologies , SDLC, and Agile/Scrum practices. Proficiency with scripting languages such as Python, JavaScript, or Java for automation. Experience with CI/CD tools such as Jenkins, GitHub Actions, or Azure DevOps. Excellent analytical, debugging, and problem-solving skills. Strong communication and collaboration abilities. Experience with API testing and performance testing tools such as JMeter or LoadRunner. Knowledge of version control systems, particularly Git . Experience testing in AWS or other cloud environments . Familiarity with test management tools such as Jira, Zephyr, or TestRail . Competencies Demonstrated leadership and mentorship within cross-functional teams. High attention to detail with a passion for delivering high-quality, reliable software . Ability to balance strategic QA oversight with hands-on participation. Strong communication skills, able to translate technical issues into clear business outcomes.
10/26/2026
Full time
Job Description Job Description Job Title: QA Lead / Senior Quality Assurance Engineer Location: NJ or STL (Hybrid) Employment Type: Contract Experience Level: 7+ years Rate: 45$/Hr on 1099/ C2C Overview We are seeking an experienced and detail-oriented Senior QA Engineer to drive quality strategy, test planning, and execution across multiple product teams. This role requires strong technical expertise in both manual and automated testing, leadership capabilities, and the ability to ensure delivery of high-quality, reliable software. The ideal candidate is proactive, collaborative, and passionate about building scalable QA processes. Key Responsibilities Lead overall QA strategy, planning, and execution across multiple teams or product releases. Design, develop, and maintain automated test scripts for regression, integration, and functional testing. Perform manual testing to validate new features, user workflows, usability, and edge cases. Test vulnerability fixes and ensure the application works as expected, validating that security patches do not introduce regressions or impact existing functionality. Collaborate closely with developers, BAs, and Product Owners to define clear acceptance criteria and ensure thorough test coverage. Establish and govern QA processes, standards, and best practices across teams. Review and analyze requirements, specifications, and technical design documents for clarity, completeness, and testability. Maintain and improve automation frameworks , integrating them seamlessly with CI/CD pipelines. Identify, document, prioritize, and track software defects , partnering with engineering teams for timely resolution. Mentor and guide junior QA engineers in both manual and automation testing techniques. Prepare and present testing progress, quality metrics, and release readiness reports to stakeholders. Qualifications Required 5+ years of experience in software QA, including 2+ years in a lead or senior QA role. Strong experience in both manual and automated testing for web or API-based applications. Hands-on expertise with automation tools such as Selenium, Cypress, Playwright, or Postman . Solid understanding of QA methodologies , SDLC, and Agile/Scrum practices. Proficiency with scripting languages such as Python, JavaScript, or Java for automation. Experience with CI/CD tools such as Jenkins, GitHub Actions, or Azure DevOps. Excellent analytical, debugging, and problem-solving skills. Strong communication and collaboration abilities. Experience with API testing and performance testing tools such as JMeter or LoadRunner. Knowledge of version control systems, particularly Git . Experience testing in AWS or other cloud environments . Familiarity with test management tools such as Jira, Zephyr, or TestRail . Competencies Demonstrated leadership and mentorship within cross-functional teams. High attention to detail with a passion for delivering high-quality, reliable software . Ability to balance strategic QA oversight with hands-on participation. Strong communication skills, able to translate technical issues into clear business outcomes.
Job Description Job Description Local to AZ only. Hybrid. First 2-3 days on site then once a month. Our direct client has an opening for a QA Automation Engineer 12972. . This position is up to 6 months, with the option of extension, and is located in Phoenix, AZ. W2 or corp to corp. If you are interested, please submit the following: YOUR CURRENT RESUME YOUR HOURLY RATE We are seeking a Salesforce QA Automation Engineer to support DES IT modernization projects. In this role, you will lead quality assurance and test automation efforts to modernize legacy state infrastructure into scalable, cloud-based Salesforce solutions (Sales Cloud, Service Cloud, Experience Cloud, and custom Public Sector Solutions). You will build scalable test automation frameworks, validate complex integrations across legacy state systems, and ensure high reliability, security, and compliance with state and federal standards. 1. Automation Framework & Test Execution Design & Maintain Automation Frameworks: Build, scale, and maintain robust, reusable test automation frameworks tailored for Salesforce (e.g., using Selenium, Provar, Playwright, Cypress, or Salesforce Test Automation Tools like UTAM). Automate End-to-End Workflows: Create automated test scripts covering complex business processes, custom Apex logic, Lightning Web Components (LWC), Visualforce, and screen flows. API & Integration Testing: Develop automated tests for REST/SOAP APIs to validate integrations between Salesforce and external systems (ERP, Marketing Automation, Payment Gateways, etc.). CI/CD Pipeline Integration: Integrate automated test suites into DevOps and CI/CD pipelines (Copado, AutoRABIT, Salesforce DevOps Center, GitHub Actions, Jenkins) for regression and continuous testing. 2. Quality Assurance & Strategy Test Planning & Strategy: Collaborate with Product Owners, Salesforce Architects, and Business Analysts to define test strategies, test plans, and acceptance criteria. Regression & Release Testing: Own the automated regression testing suite and execute sanity/smoke tests before and after major Salesforce releases or deployment sprints. Defect Management: Identify, log, track, and retest bugs using tools like Jira or Azure DevOps. Work closely with developers to isolate issues and accelerate root-cause analysis. Data Management for Testing: Manage test environments (sandboxes), create test data generation strategies, and ensure proper sandbox masking and data refreshes. 3. Salesforce-Specific Quality Control Security & Permissions Testing: Validate Salesforce Security Models (Profiles, Roles, Permission Sets, Field-Level Security, and Sharing Rules) through automated or manual verification. Salesforce Release Upgrades: Assess, test, and prepare automated test suites for seasonal Salesforce releases (Winter, Spring, Summer) to detect breaking changes early. Experience: 3-5+ years in QA Automation, with at least 2-3 years focused specifically on the Salesforce platform. Technical Stack: Languages: Java, JavaScript, Python, or C#. Automation Tools: Provar, Selenium WebDriver, Playwright, UTAM (User Interface Test Automation Model), or Cucumber/BDD frameworks. API Tools: Postman, RestAssured, or SoapUI. DevOps/Tools: Jira, GitHub/GitLab, Jenkins, Copado, or AutoRABIT. Salesforce Knowledge: Strong understanding of Salesforce architecture, data structures, Apex basics, LWC, and administrative capabilities. Certifications (Nice to Have): Salesforce Certified Administrator Salesforce Certified Development Lifecycle and Deployment Architect (or similar developer/platform certs)
10/26/2026
Full time
Job Description Job Description Local to AZ only. Hybrid. First 2-3 days on site then once a month. Our direct client has an opening for a QA Automation Engineer 12972. . This position is up to 6 months, with the option of extension, and is located in Phoenix, AZ. W2 or corp to corp. If you are interested, please submit the following: YOUR CURRENT RESUME YOUR HOURLY RATE We are seeking a Salesforce QA Automation Engineer to support DES IT modernization projects. In this role, you will lead quality assurance and test automation efforts to modernize legacy state infrastructure into scalable, cloud-based Salesforce solutions (Sales Cloud, Service Cloud, Experience Cloud, and custom Public Sector Solutions). You will build scalable test automation frameworks, validate complex integrations across legacy state systems, and ensure high reliability, security, and compliance with state and federal standards. 1. Automation Framework & Test Execution Design & Maintain Automation Frameworks: Build, scale, and maintain robust, reusable test automation frameworks tailored for Salesforce (e.g., using Selenium, Provar, Playwright, Cypress, or Salesforce Test Automation Tools like UTAM). Automate End-to-End Workflows: Create automated test scripts covering complex business processes, custom Apex logic, Lightning Web Components (LWC), Visualforce, and screen flows. API & Integration Testing: Develop automated tests for REST/SOAP APIs to validate integrations between Salesforce and external systems (ERP, Marketing Automation, Payment Gateways, etc.). CI/CD Pipeline Integration: Integrate automated test suites into DevOps and CI/CD pipelines (Copado, AutoRABIT, Salesforce DevOps Center, GitHub Actions, Jenkins) for regression and continuous testing. 2. Quality Assurance & Strategy Test Planning & Strategy: Collaborate with Product Owners, Salesforce Architects, and Business Analysts to define test strategies, test plans, and acceptance criteria. Regression & Release Testing: Own the automated regression testing suite and execute sanity/smoke tests before and after major Salesforce releases or deployment sprints. Defect Management: Identify, log, track, and retest bugs using tools like Jira or Azure DevOps. Work closely with developers to isolate issues and accelerate root-cause analysis. Data Management for Testing: Manage test environments (sandboxes), create test data generation strategies, and ensure proper sandbox masking and data refreshes. 3. Salesforce-Specific Quality Control Security & Permissions Testing: Validate Salesforce Security Models (Profiles, Roles, Permission Sets, Field-Level Security, and Sharing Rules) through automated or manual verification. Salesforce Release Upgrades: Assess, test, and prepare automated test suites for seasonal Salesforce releases (Winter, Spring, Summer) to detect breaking changes early. Experience: 3-5+ years in QA Automation, with at least 2-3 years focused specifically on the Salesforce platform. Technical Stack: Languages: Java, JavaScript, Python, or C#. Automation Tools: Provar, Selenium WebDriver, Playwright, UTAM (User Interface Test Automation Model), or Cucumber/BDD frameworks. API Tools: Postman, RestAssured, or SoapUI. DevOps/Tools: Jira, GitHub/GitLab, Jenkins, Copado, or AutoRABIT. Salesforce Knowledge: Strong understanding of Salesforce architecture, data structures, Apex basics, LWC, and administrative capabilities. Certifications (Nice to Have): Salesforce Certified Administrator Salesforce Certified Development Lifecycle and Deployment Architect (or similar developer/platform certs)
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/26/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/26/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/26/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. The Boeing Company is currently seeking Mission Systems (MS) Software Stores Management Computing (SMS) manager to join a proprietary Air Dominance program in Berkeley, MO. This position will focus on supporting the Boeing Defense, Space & Security (BDS) business organization. As a first line Software Engineering Manager, you will lead and manage a team of Software Engineers responsible for overseeing the design, development, and integration of embedded software solutions that enhance the safety, reliability, and performance of aviation systems specifically focusing on mission systems. You will lead a team of skilled engineers, fostering a culture of innovation, collaboration, and continuous improvement. The ideal candidate will possess strong leadership attributes, a solid technical foundation, and excellent communication skills. This role requires experience in mission systems, modern software development, embedded systems integration, and testing activities. The role will require close collaboration with cross functional Mission Systems teams, and other engineering departments to ensure timely creation and delivery of high-quality software solutions. Responsibilities will also include creating project plans, establishing goals, tracking and managing agile team metrics, and providing technical oversight on team activities. You will be responsible for hiring, training, mentoring, leading process improvements, and employee development initiatives. You will support and present at Program Management Reviews, Technical Reviews, and Program milestones, necessitating strong communication and presentation skills. Position Responsibilities: Lead and manage a diverse team of embedded software engineers performing engineering and technical activities for mission systems Proactively assess and manage software staffing needs; create a healthy talent and skill pipeline to meet project resource timelines Drive technical planning and execution, including analyzing and responding to team agile metrics, Earned Value Management (EVM) duties to ensure the team consistently meets or exceeds planned cost, schedule, technical performance, safety, and quality targets Collaborate effectively with cross-functional teams, including systems engineering, hardware engineering, quality assurance, coworkers, customers, and suppliers to ensure seamless integration of software components, meet all requirements, and efficient and accurate communication throughout the project lifecycle Demonstrate the ability to prioritize and perform multiple tasks simultaneously while maintaining composure and professionalism in stressful situations, with a strong sense of cultural awareness and sensitivity Provide guidance and direction to team members to ensure adherence to Software Engineering Design Practices, Safety Critical standards, Independent Verification & Validation, and other engineering excellence initiatives Mentor and develop engineering talent, fostering a culture of technical excellence, innovation, and professional growth within the team Coordinate with other Boeing Engineering teams in the verification, validation, release and distribution of software product Integrate modern development methodologies and DevSecOps principles to ensure robust software development practices that enhance security, quality, and efficiency throughout the software lifecycle Engage with stakeholders, including customers and regulatory bodies, to communicate project status, address concerns, and ensure alignment with program objectives This position is expected to be 100% onsite. The selected candidate will be required to work onsite in Berkeley, MO. Boeing First-Line Leader Assessment: To be considered for this position you will be required to complete an assessment as part of the selection process. Failure to complete the assessment will remove you from consideration. Basic Qualifications (Required Skills/ Experience): Position requires an Active Secret US Security Clearance and ability to obtain Top Secret post-start for which the US Government requires US Citizenship Ability to obtain access to Special Access Programs (SAP) Bachelor's Degree Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience) OR have completed the Boeing internal course "Exploring Leadership 1 or more years of experience managing/leading diverse software teams 3+ experience in real-time, near real-time, or embedded systems 1+ years of experience working on and/or leading agile teams Preferred Qualifications (Desired Skills/Experience): Bachelor of Science degree from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science Background in Mission Systems engineering development activities, including safety critical software development Proficiency with DevSecOps and modern Software Development practices Strong communication skills and a natural leadership style that inspires action, motivates excellence, and fosters innovation, while effectively interfacing with senior leadership, customers, and regulatory agencies Demonstrated ability to manage complex projects and deliver results on time and within budget Previous experience in an engineering management and/or team lead position Conflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process. Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Pay & Benefits: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary Pay Range: $160,650 - $217,350 Applications for this position will be accepted until Oct. 30, 2026 Export Control Requirements: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. Export Control Details: US based job, US Person required Education Bachelor's Degree or Equivalent Required Relocation This position offers relocation based on candidate eligibility. Security Clearance This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required. This position requires ability to obtain program access, for which the U.S. Government requires U.S. Citizenship only. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for 1st shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
10/25/2026
Full time
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. The Boeing Company is currently seeking Mission Systems (MS) Software Stores Management Computing (SMS) manager to join a proprietary Air Dominance program in Berkeley, MO. This position will focus on supporting the Boeing Defense, Space & Security (BDS) business organization. As a first line Software Engineering Manager, you will lead and manage a team of Software Engineers responsible for overseeing the design, development, and integration of embedded software solutions that enhance the safety, reliability, and performance of aviation systems specifically focusing on mission systems. You will lead a team of skilled engineers, fostering a culture of innovation, collaboration, and continuous improvement. The ideal candidate will possess strong leadership attributes, a solid technical foundation, and excellent communication skills. This role requires experience in mission systems, modern software development, embedded systems integration, and testing activities. The role will require close collaboration with cross functional Mission Systems teams, and other engineering departments to ensure timely creation and delivery of high-quality software solutions. Responsibilities will also include creating project plans, establishing goals, tracking and managing agile team metrics, and providing technical oversight on team activities. You will be responsible for hiring, training, mentoring, leading process improvements, and employee development initiatives. You will support and present at Program Management Reviews, Technical Reviews, and Program milestones, necessitating strong communication and presentation skills. Position Responsibilities: Lead and manage a diverse team of embedded software engineers performing engineering and technical activities for mission systems Proactively assess and manage software staffing needs; create a healthy talent and skill pipeline to meet project resource timelines Drive technical planning and execution, including analyzing and responding to team agile metrics, Earned Value Management (EVM) duties to ensure the team consistently meets or exceeds planned cost, schedule, technical performance, safety, and quality targets Collaborate effectively with cross-functional teams, including systems engineering, hardware engineering, quality assurance, coworkers, customers, and suppliers to ensure seamless integration of software components, meet all requirements, and efficient and accurate communication throughout the project lifecycle Demonstrate the ability to prioritize and perform multiple tasks simultaneously while maintaining composure and professionalism in stressful situations, with a strong sense of cultural awareness and sensitivity Provide guidance and direction to team members to ensure adherence to Software Engineering Design Practices, Safety Critical standards, Independent Verification & Validation, and other engineering excellence initiatives Mentor and develop engineering talent, fostering a culture of technical excellence, innovation, and professional growth within the team Coordinate with other Boeing Engineering teams in the verification, validation, release and distribution of software product Integrate modern development methodologies and DevSecOps principles to ensure robust software development practices that enhance security, quality, and efficiency throughout the software lifecycle Engage with stakeholders, including customers and regulatory bodies, to communicate project status, address concerns, and ensure alignment with program objectives This position is expected to be 100% onsite. The selected candidate will be required to work onsite in Berkeley, MO. Boeing First-Line Leader Assessment: To be considered for this position you will be required to complete an assessment as part of the selection process. Failure to complete the assessment will remove you from consideration. Basic Qualifications (Required Skills/ Experience): Position requires an Active Secret US Security Clearance and ability to obtain Top Secret post-start for which the US Government requires US Citizenship Ability to obtain access to Special Access Programs (SAP) Bachelor's Degree Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience) OR have completed the Boeing internal course "Exploring Leadership 1 or more years of experience managing/leading diverse software teams 3+ experience in real-time, near real-time, or embedded systems 1+ years of experience working on and/or leading agile teams Preferred Qualifications (Desired Skills/Experience): Bachelor of Science degree from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science Background in Mission Systems engineering development activities, including safety critical software development Proficiency with DevSecOps and modern Software Development practices Strong communication skills and a natural leadership style that inspires action, motivates excellence, and fosters innovation, while effectively interfacing with senior leadership, customers, and regulatory agencies Demonstrated ability to manage complex projects and deliver results on time and within budget Previous experience in an engineering management and/or team lead position Conflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process. Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Pay & Benefits: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary Pay Range: $160,650 - $217,350 Applications for this position will be accepted until Oct. 30, 2026 Export Control Requirements: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. Export Control Details: US based job, US Person required Education Bachelor's Degree or Equivalent Required Relocation This position offers relocation based on candidate eligibility. Security Clearance This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required. This position requires ability to obtain program access, for which the U.S. Government requires U.S. Citizenship only. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for 1st shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. A leading global aerospace company and top U.S. exporter, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. Our U.S. and global workforce and supplier base drive innovation, economic opportunity, sustainability and community impact. Boeing is committed to fostering a culture based on our core values of safety, quality and integrity. Boeing is focused on providing and exploring opportunities to enhance the Systems Engineering workforce within Government Training Engineering, work locations to include Hazelwood, MO or Berkeley, MO. This includes, but is not limited to, Government Training products within our Air Dominance (AD), Mobility, Surveillance and Bombers (MS&B) and Vertical Lift portfolios. Example products within the portfolios include: Fighters (F-15 & F/A-18), T-7A Trainers, MQ-25, F-47, P-8, Apache and others. Our teams are currently hiring for a broad range of experienced Systems Engineering disciplines including Experienced and Lead Levels. Position Responsibilities: Actively leads or supports hardware/software integration activities Coordinate efforts between multiple engineering disciplines (e.g., software, hardware, mission assurance, etc.) Develop System Integration Plans and Integration Procedures Develop software load images for installation onto training devices Integrate multiple systems/subsystems making up a complete training device Examples of systems/subsystems include computational, networking, visual, communication and power systems Troubleshoot issues regarding the training devices Support formal testing events Buildup, integration and test of training devices for final delivery at customer's site This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options. 10% Travel may be required; Domestically and/or Internationally depending on business needs. This position requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active). Special Program Access or other Government Access Requirements are mandatory for this position. Basic Qualifications (Required Skills/Experience): Bachelor of Science degree from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science Experience in Systems Engineering including but not limited to system integration Experience with one (or more) of the following: Hardware/Software Integration, File Servers, Computational Systems, Networking Systems, Visual Systems, Operating Systems (Windows and/or Linux) and Scripting Preferred Qualifications (Desired Skills/Experience): Level 4: 5 or more years of higher education and/or related work experience (Higher education includes college, university, technical school, licensing/certification programs, etc.) Leadership experience to include but not limited to engineering leadership roles and/or leading work and driving teams to success System Integration Experience: Operating System Installation Basic Input/Output System (BIOS) definition and Setup Network Switch Configuration and Domain Setup Product Security and/or Cybersecurity compliance experience Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. The Boeing 401(k) helps you save for your future, with contributions from Boeing that can help you grow your retirement savings. Our best-in-class retirement benefit features: Best in class 401(k) plan: we'll match your contributions dollar for dollar, up to 10% of eligible pay with Immediate 100% vesting Student Loan Match: The Boeing 401(k) Student Loan Match allows eligible enrolled U.S. employees to have their qualified student loan debt payments counted, along with any match-eligible contributions they make, for purposes of determining the Company Match to employees' Boeing 401(k) accounts. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary Pay Range Experienced (Level 3): $112,200- $151,800 Summary Pay Range Lead (Level 4): $136,850- $185,150 Potential signing bonus for eligible/qualified external candidates Applications for this position will be accepted until Oct. 27, 2026 Education Bachelor's Degree or Equivalent Required Relocation This position offers relocation based on candidate eligibility. Security Clearance This position requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active) Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for 1st shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
10/25/2026
Full time
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. A leading global aerospace company and top U.S. exporter, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. Our U.S. and global workforce and supplier base drive innovation, economic opportunity, sustainability and community impact. Boeing is committed to fostering a culture based on our core values of safety, quality and integrity. Boeing is focused on providing and exploring opportunities to enhance the Systems Engineering workforce within Government Training Engineering, work locations to include Hazelwood, MO or Berkeley, MO. This includes, but is not limited to, Government Training products within our Air Dominance (AD), Mobility, Surveillance and Bombers (MS&B) and Vertical Lift portfolios. Example products within the portfolios include: Fighters (F-15 & F/A-18), T-7A Trainers, MQ-25, F-47, P-8, Apache and others. Our teams are currently hiring for a broad range of experienced Systems Engineering disciplines including Experienced and Lead Levels. Position Responsibilities: Actively leads or supports hardware/software integration activities Coordinate efforts between multiple engineering disciplines (e.g., software, hardware, mission assurance, etc.) Develop System Integration Plans and Integration Procedures Develop software load images for installation onto training devices Integrate multiple systems/subsystems making up a complete training device Examples of systems/subsystems include computational, networking, visual, communication and power systems Troubleshoot issues regarding the training devices Support formal testing events Buildup, integration and test of training devices for final delivery at customer's site This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options. 10% Travel may be required; Domestically and/or Internationally depending on business needs. This position requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active). Special Program Access or other Government Access Requirements are mandatory for this position. Basic Qualifications (Required Skills/Experience): Bachelor of Science degree from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science Experience in Systems Engineering including but not limited to system integration Experience with one (or more) of the following: Hardware/Software Integration, File Servers, Computational Systems, Networking Systems, Visual Systems, Operating Systems (Windows and/or Linux) and Scripting Preferred Qualifications (Desired Skills/Experience): Level 4: 5 or more years of higher education and/or related work experience (Higher education includes college, university, technical school, licensing/certification programs, etc.) Leadership experience to include but not limited to engineering leadership roles and/or leading work and driving teams to success System Integration Experience: Operating System Installation Basic Input/Output System (BIOS) definition and Setup Network Switch Configuration and Domain Setup Product Security and/or Cybersecurity compliance experience Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. The Boeing 401(k) helps you save for your future, with contributions from Boeing that can help you grow your retirement savings. Our best-in-class retirement benefit features: Best in class 401(k) plan: we'll match your contributions dollar for dollar, up to 10% of eligible pay with Immediate 100% vesting Student Loan Match: The Boeing 401(k) Student Loan Match allows eligible enrolled U.S. employees to have their qualified student loan debt payments counted, along with any match-eligible contributions they make, for purposes of determining the Company Match to employees' Boeing 401(k) accounts. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary Pay Range Experienced (Level 3): $112,200- $151,800 Summary Pay Range Lead (Level 4): $136,850- $185,150 Potential signing bonus for eligible/qualified external candidates Applications for this position will be accepted until Oct. 27, 2026 Education Bachelor's Degree or Equivalent Required Relocation This position offers relocation based on candidate eligibility. Security Clearance This position requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active) Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for 1st shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. A leading global aerospace company and top U.S. exporter, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. Our U.S. and global workforce and supplier base drive innovation, economic opportunity, sustainability and community impact. Boeing is committed to fostering a culture based on our core values of safety, quality and integrity. Boeing is focused on providing and exploring opportunities to enhance the Systems Engineering workforce within Government Training Engineering, work locations to include Hazelwood, MO or Berkeley, MO. This includes, but is not limited to, Government Training products within our Air Dominance (AD), Mobility, Surveillance and Bombers (MS&B) and Vertical Lift portfolios. Example products within the portfolios include: Fighters (F-15 & F/A-18), T-7A Trainers, MQ-25, F-47, P-8, Apache and others. Our teams are currently hiring for a broad range of experienced Systems Engineering disciplines including Experienced and Lead Levels. Position Responsibilities: Actively leads or supports hardware/software integration activities Coordinate efforts between multiple engineering disciplines (e.g., software, hardware, mission assurance, etc.) Develop System Integration Plans and Integration Procedures Develop software load images for installation onto training devices Integrate multiple systems/subsystems making up a complete training device Examples of systems/subsystems include computational, networking, visual, communication and power systems Troubleshoot issues regarding the training devices Support formal testing events Buildup, integration and test of training devices for final delivery at customer's site This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options. 10% Travel may be required; Domestically and/or Internationally depending on business needs. This position requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active). Special Program Access or other Government Access Requirements are mandatory for this position. Basic Qualifications (Required Skills/Experience): Bachelor of Science degree from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science Experience in Systems Engineering including but not limited to system integration Experience with one (or more) of the following: Hardware/Software Integration, File Servers, Computational Systems, Networking Systems, Visual Systems, Operating Systems (Windows and/or Linux) and Scripting Preferred Qualifications (Desired Skills/Experience): Level 4: 5 or more years of higher education and/or related work experience (Higher education includes college, university, technical school, licensing/certification programs, etc.) Leadership experience to include but not limited to engineering leadership roles and/or leading work and driving teams to success System Integration Experience: Operating System Installation Basic Input/Output System (BIOS) definition and Setup Network Switch Configuration and Domain Setup Product Security and/or Cybersecurity compliance experience Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. The Boeing 401(k) helps you save for your future, with contributions from Boeing that can help you grow your retirement savings. Our best-in-class retirement benefit features: Best in class 401(k) plan: we'll match your contributions dollar for dollar, up to 10% of eligible pay with Immediate 100% vesting Student Loan Match: The Boeing 401(k) Student Loan Match allows eligible enrolled U.S. employees to have their qualified student loan debt payments counted, along with any match-eligible contributions they make, for purposes of determining the Company Match to employees' Boeing 401(k) accounts. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary Pay Range Experienced (Level 3): $112,200- $151,800 Summary Pay Range Lead (Level 4): $136,850- $185,150 Potential signing bonus for eligible/qualified external candidates Applications for this position will be accepted until Oct. 27, 2026 Education Bachelor's Degree or Equivalent Required Relocation This position offers relocation based on candidate eligibility. Security Clearance This position requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active) Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for 1st shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
10/25/2026
Full time
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. A leading global aerospace company and top U.S. exporter, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. Our U.S. and global workforce and supplier base drive innovation, economic opportunity, sustainability and community impact. Boeing is committed to fostering a culture based on our core values of safety, quality and integrity. Boeing is focused on providing and exploring opportunities to enhance the Systems Engineering workforce within Government Training Engineering, work locations to include Hazelwood, MO or Berkeley, MO. This includes, but is not limited to, Government Training products within our Air Dominance (AD), Mobility, Surveillance and Bombers (MS&B) and Vertical Lift portfolios. Example products within the portfolios include: Fighters (F-15 & F/A-18), T-7A Trainers, MQ-25, F-47, P-8, Apache and others. Our teams are currently hiring for a broad range of experienced Systems Engineering disciplines including Experienced and Lead Levels. Position Responsibilities: Actively leads or supports hardware/software integration activities Coordinate efforts between multiple engineering disciplines (e.g., software, hardware, mission assurance, etc.) Develop System Integration Plans and Integration Procedures Develop software load images for installation onto training devices Integrate multiple systems/subsystems making up a complete training device Examples of systems/subsystems include computational, networking, visual, communication and power systems Troubleshoot issues regarding the training devices Support formal testing events Buildup, integration and test of training devices for final delivery at customer's site This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options. 10% Travel may be required; Domestically and/or Internationally depending on business needs. This position requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active). Special Program Access or other Government Access Requirements are mandatory for this position. Basic Qualifications (Required Skills/Experience): Bachelor of Science degree from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science Experience in Systems Engineering including but not limited to system integration Experience with one (or more) of the following: Hardware/Software Integration, File Servers, Computational Systems, Networking Systems, Visual Systems, Operating Systems (Windows and/or Linux) and Scripting Preferred Qualifications (Desired Skills/Experience): Level 4: 5 or more years of higher education and/or related work experience (Higher education includes college, university, technical school, licensing/certification programs, etc.) Leadership experience to include but not limited to engineering leadership roles and/or leading work and driving teams to success System Integration Experience: Operating System Installation Basic Input/Output System (BIOS) definition and Setup Network Switch Configuration and Domain Setup Product Security and/or Cybersecurity compliance experience Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. The Boeing 401(k) helps you save for your future, with contributions from Boeing that can help you grow your retirement savings. Our best-in-class retirement benefit features: Best in class 401(k) plan: we'll match your contributions dollar for dollar, up to 10% of eligible pay with Immediate 100% vesting Student Loan Match: The Boeing 401(k) Student Loan Match allows eligible enrolled U.S. employees to have their qualified student loan debt payments counted, along with any match-eligible contributions they make, for purposes of determining the Company Match to employees' Boeing 401(k) accounts. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary Pay Range Experienced (Level 3): $112,200- $151,800 Summary Pay Range Lead (Level 4): $136,850- $185,150 Potential signing bonus for eligible/qualified external candidates Applications for this position will be accepted until Oct. 27, 2026 Education Bachelor's Degree or Equivalent Required Relocation This position offers relocation based on candidate eligibility. Security Clearance This position requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active) Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for 1st shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a dedicated Senior IT Change Coordinator - Application Delivery. The Senior IT Change Coordinator for Application Delivery provides technical change governance for complex software releases across the enterprise. Working with application engineering, product, quality assurance, DevOps, infrastructure, and business teams, this role assesses deployment risk, coordinates dependencies, validates release readiness, and supports reliable production outcomes. The role combines advanced Change and Release Management expertise with practical knowledge of software delivery, testing, and application deployment practices. Collaborates and manages IT change processes across all functions within IT and with business stakeholders. Measures and monitors progress to ensure IT changes are implemented on time with minimal impact or disruption to IT production systems. Ensures that all IT changes are recorded, assessed, approved, prioritized, and deployed in a manner that meets business requirements and protects the stability and reliability of production IT systems. Contributes to improvements to the Change and Release processes and technology improvement opportunities and may lead the execution of these initiatives as needed. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio; TX. Relocation assistance is not available for this position. What you'll do: Facilitates complex or large IT change requests meeting with change requestor to review, audit, and ensure change requests meet regulatory standards. Drives direction of appropriate rigor level based on the technical complexity and potential impact of change. Identifies quality issues within the department contributing to IT service delivery issues and ensure their resolution/success. Partners with internal and external SMEs to improve, synchronize, automate, and integrate process controls to include integration with other ITIL disciplines. Understands application of process controls and their interaction, and anticipates , mitigates against them and/or ensures resolution. Assists in internal and external reviews on the effectiveness of the configuration management operations at USAA. Serves as escalation point for junior team members on moderately complex issues. Recognizes and escalates issues for proactive communication to stakeholders and provide guidance toward resolution. Provides consultation around IT change and release management tools, process and artifacts. Influences how the IT Change and Release organization and roles interrelate with the respective customers and other ITIL disciplines. May lead medium to large scale implementations. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of IT change management, release management, application delivery, software engineering coordination, or technical project management experience. Advanced knowledge of ITIL and Change Enablement practices. Demonstrated experience with waterfall and Agile delivery, SDLC, application testing, CI/CD, deployment governance, and cross-functional release coordination. Advanced knowledge of application delivery, SDLC, release coordination, and production deployment practices.• Ability to evaluate application dependencies, testing sufficiency, implementation plans, and recovery strategies.• Demonstrated ability to coordinate cross-functional delivery teams through complex releases.• Advanced written, verbal, presentation, facilitation, and stakeholder management skills.• Strong attention to detail and demonstrated knowledge of relevant risk and regulatory requirements. What Sets You Apart: ITIL 4, SAFe, Scrum, DevOps, or relevant change/release certification. Experience with enterprise CI/CD platforms, release orchestration, observability, or deployment automation. Experience supporting cloud-native, distributed, mobile, or customer-facing applications. Experience with progressive delivery methods such as canary, blue-green, feature flags, or slow-roll deployments. Compensation range: The salary range for this position is: $103,450- $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/25/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a dedicated Senior IT Change Coordinator - Application Delivery. The Senior IT Change Coordinator for Application Delivery provides technical change governance for complex software releases across the enterprise. Working with application engineering, product, quality assurance, DevOps, infrastructure, and business teams, this role assesses deployment risk, coordinates dependencies, validates release readiness, and supports reliable production outcomes. The role combines advanced Change and Release Management expertise with practical knowledge of software delivery, testing, and application deployment practices. Collaborates and manages IT change processes across all functions within IT and with business stakeholders. Measures and monitors progress to ensure IT changes are implemented on time with minimal impact or disruption to IT production systems. Ensures that all IT changes are recorded, assessed, approved, prioritized, and deployed in a manner that meets business requirements and protects the stability and reliability of production IT systems. Contributes to improvements to the Change and Release processes and technology improvement opportunities and may lead the execution of these initiatives as needed. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio; TX. Relocation assistance is not available for this position. What you'll do: Facilitates complex or large IT change requests meeting with change requestor to review, audit, and ensure change requests meet regulatory standards. Drives direction of appropriate rigor level based on the technical complexity and potential impact of change. Identifies quality issues within the department contributing to IT service delivery issues and ensure their resolution/success. Partners with internal and external SMEs to improve, synchronize, automate, and integrate process controls to include integration with other ITIL disciplines. Understands application of process controls and their interaction, and anticipates , mitigates against them and/or ensures resolution. Assists in internal and external reviews on the effectiveness of the configuration management operations at USAA. Serves as escalation point for junior team members on moderately complex issues. Recognizes and escalates issues for proactive communication to stakeholders and provide guidance toward resolution. Provides consultation around IT change and release management tools, process and artifacts. Influences how the IT Change and Release organization and roles interrelate with the respective customers and other ITIL disciplines. May lead medium to large scale implementations. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of IT change management, release management, application delivery, software engineering coordination, or technical project management experience. Advanced knowledge of ITIL and Change Enablement practices. Demonstrated experience with waterfall and Agile delivery, SDLC, application testing, CI/CD, deployment governance, and cross-functional release coordination. Advanced knowledge of application delivery, SDLC, release coordination, and production deployment practices.• Ability to evaluate application dependencies, testing sufficiency, implementation plans, and recovery strategies.• Demonstrated ability to coordinate cross-functional delivery teams through complex releases.• Advanced written, verbal, presentation, facilitation, and stakeholder management skills.• Strong attention to detail and demonstrated knowledge of relevant risk and regulatory requirements. What Sets You Apart: ITIL 4, SAFe, Scrum, DevOps, or relevant change/release certification. Experience with enterprise CI/CD platforms, release orchestration, observability, or deployment automation. Experience supporting cloud-native, distributed, mobile, or customer-facing applications. Experience with progressive delivery methods such as canary, blue-green, feature flags, or slow-roll deployments. Compensation range: The salary range for this position is: $103,450- $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description Job Description Description: On-site in Aberdeen Proving Ground, MD Schedule: 4x10 work schedule (every Friday off) Our client seeks a DevSecOps Configuration Management Specialist to provide functional and empirical analysis related to software configuration management plans and procedures. The role is on-site at APG with a 4x10 schedule with Fridays off. The specialist will support configuration control, quality assurance, software release processes, and process improvement within DEVSECOPS and Agile environments. Due to federal security clearance requirements, applicant must be a United States Citizen with an active Secret clearance. This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $65.00 to $75.00/hr. w2 JN -99 Responsibilities: Provide functional and empirical analysis related to software configuration management (CM) plans and procedures. Write CM Plans and audit software change procedures, software development, software testing, and software documentation to verify compliance with CM plans and procedures. Participate in design reviews, configuration audits, and evaluations of software products to ensure identification, control, and status accounting of the software baseline for each system. Work on code management, audits, baseline identification, and preparation and control of documentation for software projects. Utilize configuration management tools and scripting including JIRA, Puppet, Confluence, and GitHub. Implement CM processes in DEVSECOPS and Agile development environments. Serve as a Configuration Manager and Quality Assurance Specialist. Establish and assist in implementing CM, QA, and software license management processes. Lead and support Configuration Control Boards and Engineering Review Boards. Collaborate with Project Lead, Technical Leads, and Domain Team Leads on resource management planning meetings. Maintain configuration control of SOPs and other branch or organizational documentation for standardization. Implement CM processes in DEVSECOPS, Agile, and CI/CD environments using CM tools. Establish and maintain procedures to initiate, record, review, approve, and track baseline modification requests. Maintain a configuration management library or repository for baseline products. Support software release processes and use of CM tools. Support innovation and process improvement efforts. Review and interpret command policies and guidelines for data and system security including DISA STIGs in support of IAVA and full releases. Conduct QA assessments on internal and external products to ensure stakeholder needs are met. Conduct After Action Reviews and develop After Action Reports for scheduled and rapid electronic warfare events. Capture, document, and incorporate lessons learned into organizational processes. Perform other CM and QA tasks as directed by the CM Team Lead. Experience Requirements: Two years of relevant experience within the last four years. Hands-on experience with JIRA, Puppet, Confluence, GitHub, and scripting. Experience implementing CM in DEVSECOPS, Agile, and CI/CD environments. Experience leading or supporting CCBs and ERBs. Experience with DISA STIGs and IAVA support. Active Secret clearance. Recruitment Transparency Notice Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( , ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process. Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following: When you work with Eliassen Group, all email communication will come from an address, never Gmail, Yahoo, etc. Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact . About Eliassen Group: Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve. Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws. Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
10/25/2026
Full time
Job Description Job Description Description: On-site in Aberdeen Proving Ground, MD Schedule: 4x10 work schedule (every Friday off) Our client seeks a DevSecOps Configuration Management Specialist to provide functional and empirical analysis related to software configuration management plans and procedures. The role is on-site at APG with a 4x10 schedule with Fridays off. The specialist will support configuration control, quality assurance, software release processes, and process improvement within DEVSECOPS and Agile environments. Due to federal security clearance requirements, applicant must be a United States Citizen with an active Secret clearance. This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $65.00 to $75.00/hr. w2 JN -99 Responsibilities: Provide functional and empirical analysis related to software configuration management (CM) plans and procedures. Write CM Plans and audit software change procedures, software development, software testing, and software documentation to verify compliance with CM plans and procedures. Participate in design reviews, configuration audits, and evaluations of software products to ensure identification, control, and status accounting of the software baseline for each system. Work on code management, audits, baseline identification, and preparation and control of documentation for software projects. Utilize configuration management tools and scripting including JIRA, Puppet, Confluence, and GitHub. Implement CM processes in DEVSECOPS and Agile development environments. Serve as a Configuration Manager and Quality Assurance Specialist. Establish and assist in implementing CM, QA, and software license management processes. Lead and support Configuration Control Boards and Engineering Review Boards. Collaborate with Project Lead, Technical Leads, and Domain Team Leads on resource management planning meetings. Maintain configuration control of SOPs and other branch or organizational documentation for standardization. Implement CM processes in DEVSECOPS, Agile, and CI/CD environments using CM tools. Establish and maintain procedures to initiate, record, review, approve, and track baseline modification requests. Maintain a configuration management library or repository for baseline products. Support software release processes and use of CM tools. Support innovation and process improvement efforts. Review and interpret command policies and guidelines for data and system security including DISA STIGs in support of IAVA and full releases. Conduct QA assessments on internal and external products to ensure stakeholder needs are met. Conduct After Action Reviews and develop After Action Reports for scheduled and rapid electronic warfare events. Capture, document, and incorporate lessons learned into organizational processes. Perform other CM and QA tasks as directed by the CM Team Lead. Experience Requirements: Two years of relevant experience within the last four years. Hands-on experience with JIRA, Puppet, Confluence, GitHub, and scripting. Experience implementing CM in DEVSECOPS, Agile, and CI/CD environments. Experience leading or supporting CCBs and ERBs. Experience with DISA STIGs and IAVA support. Active Secret clearance. Recruitment Transparency Notice Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( , ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process. Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following: When you work with Eliassen Group, all email communication will come from an address, never Gmail, Yahoo, etc. Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact . About Eliassen Group: Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve. Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws. Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
Breckenridge Grand Vacations
Breckenridge, Colorado
Job Description Job Description Description: Marketing Business Systems Analyst Location: Breckenridge, CO (Hybrid - must reside in Colorado; in-office once a week and as needed) Position Type: Full-Time Exempt Compensation: $78,000 - $95,680 (DOE) About the Role At Breckenridge Grand Vacations, we create Grand Vacations by Sharing Smiles with every Owner, Guest, and coworker. As our Marketing Business Systems Analyst, you will be the driving force behind the technology that powers those smiles, leading the selection, implementation, and optimization of the marketing systems, applications, and integrations that enable a seamless customer journey from first data capture through purchase, owner upsell, and referral. You will be the subject matter expert for our marketing technology ecosystem, spanning Salesforce, Marketing Cloud, WordPress, Tableau, and a connected network of vendor platforms, translating complex business needs into clear technical requirements, workflows, and solutions. Working across our multi-channel marketing and sales teams, you will connect communication opportunities with the broader business, driving growth through innovation, automation, and efficiency. This is a hybrid position requiring the employee to reside in Colorado and work from our Breckenridge office, once a week and as needed for additional meetings or events. If you thrive in a collaborative, values-driven environment, are motivated by solving complex problems, and find deep satisfaction in building systems that create measurable impact for Owners, Guests, and coworkers, we'd love to meet you. Responsibilities Develop, implement, maintain, and optimize marketing applications, systems, integrations, and automation supporting tour generation, operational initiatives, and the customer journey. Serve as subject matter expert for marketing technology, including Salesforce platforms, TSW, WordPress/Gravity Forms, TravelClick, ChaseData/DialedIn, Tableau, DemandTools, NICE CXone, APIs, SFTP exchanges, and related technologies. Lead marketing technology and innovation initiatives, including system implementations, integrations, automation, website enhancements, CRM capabilities, behavioral tracking, digital personalization, and emerging technologies-and manage project roadmaps, priorities, timelines, budgets, risks, dependencies, change management, stakeholder communication, and business readiness. Analyze technology and business processes to identify gaps and recommend solutions that improve functionality, efficiency, scalability, and customer experience. Partner with Marketing, CRM Marketing, Sales, Operations, IT, Compliance, vendors, and other stakeholders to translate business needs into technical requirements, workflows, use cases, user stories, and acceptance criteria-and to enable targeted, integrated campaigns through effective use of customer data, tracking, preference management, A/B testing, progressive profiling, and automation. Manage and monitor system integrations and data flows-APIs, vendor connectors, scheduled jobs, automations, data synchronization, and lead handoffs-troubleshooting failures and coordinating resolution of cross-system issues. Support data integrity, governance, security, and compliance through established processes for data matching, deduplication, reconciliation, system access, configuration changes, consent management, customer preferences, and communication requirements such as CAN-SPAM, TCPA, and Do-Not-Call regulations. Develop and execute testing plans for system implementations, enhancements, and Salesforce seasonal releases, including user acceptance testing, regression testing, sandbox validation, data validation, issue resolution, and production readiness. Monitor system performance, usage, storage, messaging, email deliverability (including sender authentication, list hygiene, and bounce management), API consumption, and other technology resources to identify issues and opportunities for optimization. Leverage approved AI and automation tools to improve project discovery, requirements development, process analysis, documentation, testing, quality assurance, and data validation in accordance with Company policies. Maintain technical documentation and SOPs, coordinate system change control, manage vendor support escalations, train and enable users on new tools and processes, and promote consistent MarTech practices across platforms and departments. Uphold BGV's hospitality values: greeting everyone with enthusiasm, treating everyone with respect, making every interaction positive, taking personal responsibility, anticipating the needs of others, and supporting sustainability and community initiatives. Perform other duties as assigned. Requirements: Bachelor's degree in business, marketing, information systems, technology, or a related field, with 3+ years of related experience in digital, marketing technology, business systems, or technology management. Hands-on experience with Salesforce configuration-including objects, fields, validation rules, Flow automation, reports, dashboards, and user access concepts. Working knowledge of SQL, including joins, filtering, aggregation, and data validation, to investigate and reconcile customer and campaign data. Experience gathering business requirements, documenting workflows and acceptance criteria, troubleshooting integrations, and executing system and user acceptance testing. Experience troubleshooting integrations using field mappings, synchronization status, error logs, and an understanding of APIs, authentication, and scheduled file exchanges. Ability to assess downstream impacts of configuration and data changes across integrated systems. Proficiency with Excel for formulas, lookups, pivot tables, and data reconciliation, and with business documentation and collaboration tools. Experience designing, implementing, and maintaining integrations across CRM, marketing, and operational platforms. Experience working within a shared delivery model, partnering with dedicated platform administrators, IT, developers, and vendors to define solutions, coordinate configuration and integration work, and validate delivery. Ability to translate business needs and analytical findings into practical technical solutions and process improvements. Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences and present findings and recommendations to leaders, employees, and vendors. Ability to solve practical problems, manage competing priorities, navigate ambiguity, and independently drive results. Advanced proficiency with Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams. Ability to accurately record time worked in the correct department using the Company time keeping system. Hybrid position requires the employee to reside in Colorado and work from the Breckenridge office once a week, and as needed for additional meetings or events. Must be comfortable working in a pet-friendly office with pets and pet dander present. Regularly sit and work at a computer for extended periods; frequently communicate in person, by phone, and through electronic platforms; occasionally stand, walk, bend, reach, stoop, push, or pull; occasionally lift, carry, or move office equipment and materials weighing up to 25 pounds; specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Preferred Qualifications Salesforce Administrator, Business Analyst, Advanced Administrator, Marketing Cloud Administrator, Marketing Cloud Email Specialist, Marketing Cloud Consultant, or comparable certification. Experience with marketing automation, customer data, and digital engagement platforms, preferably Salesforce Marketing Cloud Engagement and Marketing Cloud Connect. Working knowledge of Marketing Cloud Data Extensions, audience segmentation, SQL queries, and automation workflows using Journey Builder, Automation Studio, Contact Builder, and MobileConnect (SMS). Experience designing and implementing solutions across Salesforce and connected marketing platforms, preferably Marketing Cloud Engagement, including supporting integrations with operational systems such as TSW or reservation platforms. Experience with WordPress or similar content management systems, including page and form updates, plugins, and coordinating changes with web developers or agencies. Working knowledge of website structure, HTML, CSS, and JavaScript tags, enough to troubleshoot forms, tracking, and data capture. Experience implementing and validating website and campaign tracking using Google Analytics 4, Google Tag Manager, UTM standards, and conversion tracking across web, email, and paid channels. Experience connecting web forms (such as Gravity Forms), booking engines (such as TravelClick/Amadeus or Inntopia), and landing pages to CRM and marketing automation platforms, including lead routing, attribution, and troubleshooting the flow of data into those systems. Familiarity with cookie consent, privacy, and web accessibility (ADA/WCAG) requirements as they apply to data collection and customer-facing forms. Experience supporting Marketing Operations, Sales Operations, customer service, or other business operations functions. Familiarity with lead-to-tour, reservation, sales, owner service . click apply for full job details
10/25/2026
Full time
Job Description Job Description Description: Marketing Business Systems Analyst Location: Breckenridge, CO (Hybrid - must reside in Colorado; in-office once a week and as needed) Position Type: Full-Time Exempt Compensation: $78,000 - $95,680 (DOE) About the Role At Breckenridge Grand Vacations, we create Grand Vacations by Sharing Smiles with every Owner, Guest, and coworker. As our Marketing Business Systems Analyst, you will be the driving force behind the technology that powers those smiles, leading the selection, implementation, and optimization of the marketing systems, applications, and integrations that enable a seamless customer journey from first data capture through purchase, owner upsell, and referral. You will be the subject matter expert for our marketing technology ecosystem, spanning Salesforce, Marketing Cloud, WordPress, Tableau, and a connected network of vendor platforms, translating complex business needs into clear technical requirements, workflows, and solutions. Working across our multi-channel marketing and sales teams, you will connect communication opportunities with the broader business, driving growth through innovation, automation, and efficiency. This is a hybrid position requiring the employee to reside in Colorado and work from our Breckenridge office, once a week and as needed for additional meetings or events. If you thrive in a collaborative, values-driven environment, are motivated by solving complex problems, and find deep satisfaction in building systems that create measurable impact for Owners, Guests, and coworkers, we'd love to meet you. Responsibilities Develop, implement, maintain, and optimize marketing applications, systems, integrations, and automation supporting tour generation, operational initiatives, and the customer journey. Serve as subject matter expert for marketing technology, including Salesforce platforms, TSW, WordPress/Gravity Forms, TravelClick, ChaseData/DialedIn, Tableau, DemandTools, NICE CXone, APIs, SFTP exchanges, and related technologies. Lead marketing technology and innovation initiatives, including system implementations, integrations, automation, website enhancements, CRM capabilities, behavioral tracking, digital personalization, and emerging technologies-and manage project roadmaps, priorities, timelines, budgets, risks, dependencies, change management, stakeholder communication, and business readiness. Analyze technology and business processes to identify gaps and recommend solutions that improve functionality, efficiency, scalability, and customer experience. Partner with Marketing, CRM Marketing, Sales, Operations, IT, Compliance, vendors, and other stakeholders to translate business needs into technical requirements, workflows, use cases, user stories, and acceptance criteria-and to enable targeted, integrated campaigns through effective use of customer data, tracking, preference management, A/B testing, progressive profiling, and automation. Manage and monitor system integrations and data flows-APIs, vendor connectors, scheduled jobs, automations, data synchronization, and lead handoffs-troubleshooting failures and coordinating resolution of cross-system issues. Support data integrity, governance, security, and compliance through established processes for data matching, deduplication, reconciliation, system access, configuration changes, consent management, customer preferences, and communication requirements such as CAN-SPAM, TCPA, and Do-Not-Call regulations. Develop and execute testing plans for system implementations, enhancements, and Salesforce seasonal releases, including user acceptance testing, regression testing, sandbox validation, data validation, issue resolution, and production readiness. Monitor system performance, usage, storage, messaging, email deliverability (including sender authentication, list hygiene, and bounce management), API consumption, and other technology resources to identify issues and opportunities for optimization. Leverage approved AI and automation tools to improve project discovery, requirements development, process analysis, documentation, testing, quality assurance, and data validation in accordance with Company policies. Maintain technical documentation and SOPs, coordinate system change control, manage vendor support escalations, train and enable users on new tools and processes, and promote consistent MarTech practices across platforms and departments. Uphold BGV's hospitality values: greeting everyone with enthusiasm, treating everyone with respect, making every interaction positive, taking personal responsibility, anticipating the needs of others, and supporting sustainability and community initiatives. Perform other duties as assigned. Requirements: Bachelor's degree in business, marketing, information systems, technology, or a related field, with 3+ years of related experience in digital, marketing technology, business systems, or technology management. Hands-on experience with Salesforce configuration-including objects, fields, validation rules, Flow automation, reports, dashboards, and user access concepts. Working knowledge of SQL, including joins, filtering, aggregation, and data validation, to investigate and reconcile customer and campaign data. Experience gathering business requirements, documenting workflows and acceptance criteria, troubleshooting integrations, and executing system and user acceptance testing. Experience troubleshooting integrations using field mappings, synchronization status, error logs, and an understanding of APIs, authentication, and scheduled file exchanges. Ability to assess downstream impacts of configuration and data changes across integrated systems. Proficiency with Excel for formulas, lookups, pivot tables, and data reconciliation, and with business documentation and collaboration tools. Experience designing, implementing, and maintaining integrations across CRM, marketing, and operational platforms. Experience working within a shared delivery model, partnering with dedicated platform administrators, IT, developers, and vendors to define solutions, coordinate configuration and integration work, and validate delivery. Ability to translate business needs and analytical findings into practical technical solutions and process improvements. Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences and present findings and recommendations to leaders, employees, and vendors. Ability to solve practical problems, manage competing priorities, navigate ambiguity, and independently drive results. Advanced proficiency with Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams. Ability to accurately record time worked in the correct department using the Company time keeping system. Hybrid position requires the employee to reside in Colorado and work from the Breckenridge office once a week, and as needed for additional meetings or events. Must be comfortable working in a pet-friendly office with pets and pet dander present. Regularly sit and work at a computer for extended periods; frequently communicate in person, by phone, and through electronic platforms; occasionally stand, walk, bend, reach, stoop, push, or pull; occasionally lift, carry, or move office equipment and materials weighing up to 25 pounds; specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Preferred Qualifications Salesforce Administrator, Business Analyst, Advanced Administrator, Marketing Cloud Administrator, Marketing Cloud Email Specialist, Marketing Cloud Consultant, or comparable certification. Experience with marketing automation, customer data, and digital engagement platforms, preferably Salesforce Marketing Cloud Engagement and Marketing Cloud Connect. Working knowledge of Marketing Cloud Data Extensions, audience segmentation, SQL queries, and automation workflows using Journey Builder, Automation Studio, Contact Builder, and MobileConnect (SMS). Experience designing and implementing solutions across Salesforce and connected marketing platforms, preferably Marketing Cloud Engagement, including supporting integrations with operational systems such as TSW or reservation platforms. Experience with WordPress or similar content management systems, including page and form updates, plugins, and coordinating changes with web developers or agencies. Working knowledge of website structure, HTML, CSS, and JavaScript tags, enough to troubleshoot forms, tracking, and data capture. Experience implementing and validating website and campaign tracking using Google Analytics 4, Google Tag Manager, UTM standards, and conversion tracking across web, email, and paid channels. Experience connecting web forms (such as Gravity Forms), booking engines (such as TravelClick/Amadeus or Inntopia), and landing pages to CRM and marketing automation platforms, including lead routing, attribution, and troubleshooting the flow of data into those systems. Familiarity with cookie consent, privacy, and web accessibility (ADA/WCAG) requirements as they apply to data collection and customer-facing forms. Experience supporting Marketing Operations, Sales Operations, customer service, or other business operations functions. Familiarity with lead-to-tour, reservation, sales, owner service . click apply for full job details
We are seeking an experienced Test Lead Analyst with strong hands-on experience in OSI AspenTech ADMS Monarch, OMS, and Compass applications. The ideal candidate will have extensive Quality Assurance and software testing experience within complex enterprise environments, preferably supporting utility or energy systems. The Test Lead Analyst will be responsible for developing and executing test plans and scripts, validating system functionality and integrations, identifying and tracking defects, and collaborating with technical and business teams to ensure high-quality application releases.
10/25/2026
Full time
We are seeking an experienced Test Lead Analyst with strong hands-on experience in OSI AspenTech ADMS Monarch, OMS, and Compass applications. The ideal candidate will have extensive Quality Assurance and software testing experience within complex enterprise environments, preferably supporting utility or energy systems. The Test Lead Analyst will be responsible for developing and executing test plans and scripts, validating system functionality and integrations, identifying and tracking defects, and collaborating with technical and business teams to ensure high-quality application releases.
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/25/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/25/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/25/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/25/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/25/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
