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Manager of Virtual Services - $81000 - $86000 Yearly Salary
Foothill Credit Union Arcadia, California
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/25/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Assoc Director, IT SAP, Product Life Cycle
Gilead Sciences Inc. Foster City, California
This job is with Gilead Sciences Inc., an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description As part of Gilead's ERP and Digital Transformation strategy, we are seeking an Associate Director, SAP Product Lifecycle Management to serve as the Product Owner for Product Lifecycle Management capabilities supporting Pharmaceutical Development, Manufacturing, Quality, Regulatory, Clinical, and Supply Chain organizations. This leader will own the vision, roadmap, delivery strategy, and continuous improvement of PLM capabilities, driving the digital product lifecycle from product development through manufacturing, quality, regulatory compliance, and commercialization. The role will partner closely with business stakeholders, enterprise architects, and delivery teams to deliver scalable, compliant, and business-ready solutions. This position will report to the Director, IT ERP PDM and is hybrid (3 days onsite) based in Foster City, CA. Key Responsibilities Product Strategy & Business Partnership Own the vision, roadmap, and lifecycle strategy for Product Lifecycle Management capabilities. Serve as the primary IT partner for Product Development, Manufacturing, Quality, Regulatory, Clinical, and Supply Chain organizations. Translate business priorities into product roadmaps, investment plans, and measurable business outcomes. Drive stakeholder alignment, change adoption, and value realization. Product Lifecycle & Master Data Platform Ownership Own the strategy, governance, architecture, and continuous improvement of SAP PLM, SAP MDG, Product Segmentation, and related Digital Product Platforms. Govern capabilities including Specification Management, Recipe Development, BOM Management, Engineering Change Management, Labeling & Artwork, Product Data, Material Master, and Regulatory Product Data. Drive the end-to-end digital product thread from product development through manufacturing, quality, release, logistics, and commercialization. Establish enterprise standards and governance for product master data, lifecycle data, segmentation, and related business-critical information. Partner with business leaders and data stewards to improve data quality, governance, compliance, and operational effectiveness. Delivery Leadership & Operational Excellence Lead end-to-end delivery of PLM initiatives from demand intake through deployment and sustainment. lead cross-functional teams including architects, developers, validation teams, AMS providers, and system integrators. Ensure compliance with GxP, cGMP, FDA 21 CFR Part 11, and enterprise quality standards. Drive operational excellence, platform stability, and continuous improvement. Leadership Build and develop high-performing teams. Foster a culture of accountability, innovation, and customer focus. Represent PLM capabilities in governance, investment, and strategy discussions. Key Skills & Experience Bachelor's in Information Technology, Engineering, Business Administration, Life Sciences, Supply Chain, or related discipline with 10+ years of SAP, ERP, digital platform, product management, solution architecture, or enterprise delivery experience or master's degree in related field listed with 8+ years of SAP, ERP experience as mentioned. Deep expertise in SAP PLM, SAP MDG, SAP S/4HANA, and product lifecycle management processes. Experience managing product roadmaps, business priorities, delivery portfolios, and stakeholder relationships. Strong understanding of Specification Management, Recipe Development, BOM Management, Engineering Change Management, Labeling, Product Data, and Master Data Governance. Experience leading large-scale ERP implementations and continuous improvement initiatives within regulated Life Sciences environments. Strong understanding of GxP, cGMP, FDA 21 CFR Part 11, validation, data integrity, and compliance requirements. Proven leadership experience managing cross-functional teams, system integrators, AMS providers, and external partners. Excellent communication, stakeholder management, and executive engagement skills. Strong product mindset with a focus on customer experience, adoption, value realization, and operational excellence. People Leader Accountabilities : •Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams. •Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and realize their purpose. •Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem The salary range for this position is: $195,670.00 - $253,220.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans . For additional benefits information, visit: Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans. For jobs in the United States: Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex , age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance. For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster. NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT Gilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, (c) consistent with the legal duty to furnish information; or (d) otherwise protected by law. Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team. Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion. For Current Gilead Employees and Contractors: Please apply via the Internal Career Opportunities portal in Workday.
10/25/2026
Full time
This job is with Gilead Sciences Inc., an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description As part of Gilead's ERP and Digital Transformation strategy, we are seeking an Associate Director, SAP Product Lifecycle Management to serve as the Product Owner for Product Lifecycle Management capabilities supporting Pharmaceutical Development, Manufacturing, Quality, Regulatory, Clinical, and Supply Chain organizations. This leader will own the vision, roadmap, delivery strategy, and continuous improvement of PLM capabilities, driving the digital product lifecycle from product development through manufacturing, quality, regulatory compliance, and commercialization. The role will partner closely with business stakeholders, enterprise architects, and delivery teams to deliver scalable, compliant, and business-ready solutions. This position will report to the Director, IT ERP PDM and is hybrid (3 days onsite) based in Foster City, CA. Key Responsibilities Product Strategy & Business Partnership Own the vision, roadmap, and lifecycle strategy for Product Lifecycle Management capabilities. Serve as the primary IT partner for Product Development, Manufacturing, Quality, Regulatory, Clinical, and Supply Chain organizations. Translate business priorities into product roadmaps, investment plans, and measurable business outcomes. Drive stakeholder alignment, change adoption, and value realization. Product Lifecycle & Master Data Platform Ownership Own the strategy, governance, architecture, and continuous improvement of SAP PLM, SAP MDG, Product Segmentation, and related Digital Product Platforms. Govern capabilities including Specification Management, Recipe Development, BOM Management, Engineering Change Management, Labeling & Artwork, Product Data, Material Master, and Regulatory Product Data. Drive the end-to-end digital product thread from product development through manufacturing, quality, release, logistics, and commercialization. Establish enterprise standards and governance for product master data, lifecycle data, segmentation, and related business-critical information. Partner with business leaders and data stewards to improve data quality, governance, compliance, and operational effectiveness. Delivery Leadership & Operational Excellence Lead end-to-end delivery of PLM initiatives from demand intake through deployment and sustainment. lead cross-functional teams including architects, developers, validation teams, AMS providers, and system integrators. Ensure compliance with GxP, cGMP, FDA 21 CFR Part 11, and enterprise quality standards. Drive operational excellence, platform stability, and continuous improvement. Leadership Build and develop high-performing teams. Foster a culture of accountability, innovation, and customer focus. Represent PLM capabilities in governance, investment, and strategy discussions. Key Skills & Experience Bachelor's in Information Technology, Engineering, Business Administration, Life Sciences, Supply Chain, or related discipline with 10+ years of SAP, ERP, digital platform, product management, solution architecture, or enterprise delivery experience or master's degree in related field listed with 8+ years of SAP, ERP experience as mentioned. Deep expertise in SAP PLM, SAP MDG, SAP S/4HANA, and product lifecycle management processes. Experience managing product roadmaps, business priorities, delivery portfolios, and stakeholder relationships. Strong understanding of Specification Management, Recipe Development, BOM Management, Engineering Change Management, Labeling, Product Data, and Master Data Governance. Experience leading large-scale ERP implementations and continuous improvement initiatives within regulated Life Sciences environments. Strong understanding of GxP, cGMP, FDA 21 CFR Part 11, validation, data integrity, and compliance requirements. Proven leadership experience managing cross-functional teams, system integrators, AMS providers, and external partners. Excellent communication, stakeholder management, and executive engagement skills. Strong product mindset with a focus on customer experience, adoption, value realization, and operational excellence. People Leader Accountabilities : •Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams. •Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and realize their purpose. •Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem The salary range for this position is: $195,670.00 - $253,220.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans . For additional benefits information, visit: Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans. For jobs in the United States: Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex , age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance. For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster. NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT Gilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, (c) consistent with the legal duty to furnish information; or (d) otherwise protected by law. Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team. Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion. For Current Gilead Employees and Contractors: Please apply via the Internal Career Opportunities portal in Workday.
Manager of Virtual Services - $81000 - $86000 Yearly Salary
Foothill Credit Union Pasadena, California
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/25/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Manager of Virtual Services - $81000 - $86000 Yearly Salary
Foothill Credit Union Los Angeles, California
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/25/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Chief Engineer, Class A Office Portfolio
Hobbs Brook Real Estate Waltham, Massachusetts
Job Description: Hobbs Brook Real Estate LLC is an innovative commercial real estate leader with a portfolio of forward-thinking, sustainable properties. Shaping the market since 1952, the company acquires, develops, manages, and serves as a valued partner to a variety of stakeholders. Hobbs Brook Real Estate (HBRE) brings unique property visions to life with a commitment to improving both the environment and the community. For additional information, please visit . HBRE is the real estate division of FM. Summary This position is responsible for leading the engineering and facilities operations for a multi-building, Class A office portfolio in Waltham, MA. The Chief Building Engineer oversees daily operations, maintenance, repairs, capital project support, vendor coordination, regulatory compliance, and team development to ensure safe, reliable, efficient, and high-quality building operations. The role partners closely with property management, asset management, finance/accounting, legal, EHS, construction, consultants, vendors, and other internal teams to support operational goals, budget management, tenant service, risk management, emergency preparedness, sustainability initiatives, and compliance with applicable HBRE/FM standards and regulatory requirements. Schedule & Location This is an exempt, office-based position in Waltham, MA. Local travel to nearby HBRE/FM offices or properties may be required based on operational, project, training, or business needs. Key Responsibilities Oversee day-to-day operations, repair, maintenance, and replacement of mechanical, HVAC, electrical, plumbing, fire/life safety, building controls, and other building systems across a Class A office portfolio. Lead, motivate, train, and develop engineering and facilities staff while addressing performance, operational, vendor, and contractor issues as needed. Manage building management systems, work order platforms, and preventative maintenance programs to support efficient operations, tenant service, risk management, and sustainability objectives. Engage and manage vendors, contractors, and consultants for MEP, life safety, site/grounds, capital project, emergency response, and other operational needs. Partner with property management, construction, EHS, FM engineering, HR, legal, finance/accounting, consultants, and vendors to support building operations, capital projects, regulatory compliance, and policy implementation. Assist with annual operating and capital budgets, quarterly reforecasts, maintenance and repair planning, expense management, and financial variance reporting. Review invoices, vendor contracts and payment requisitions for proper documentation in accordance with HBRE/FM accounts payable procedures. Support emergency preparedness, life-safety procedures, fire drills, environmental compliance, risk management, and related training for engineering and facilities staff. Participate in building capital and tenant improvement projects, including commissioning and transition of completed projects to daily operations. Qualifications: Required Work Experience 10+ years of related technical experience, including hands-on experience in HVAC, electrical, plumbing, mechanical, or similar trade work. 4+ years in a leadership or supervisory role. Strong technical knowledge of MEP systems, HVAC, building automation systems, fire/life safety systems, and Class A commercial office building operations. Experience operating BMS systems and energy-saving software applications such as WellStat or comparable platforms. Experience managing technical operations, preventative maintenance, vendor coordination, tenant service, and regulatory compliance in a commercial office environment. Required Skills Strong leadership skills with the ability to lead, mentor, train, and develop building engineers and facilities staff. Effective communication skills, including the ability to present projects, issues, and recommendations to tenants, senior management, vendors, and other stakeholders. Good writing skills to prepare recommendations, develop vendor contracts and preventative maintenance scopes of work, policy and procedures, and other similar types of documents. Strong project management skills, including planning, scheduling, resource coordination, quality control, and follow-through to completion. Excellent analytical and problem-solving skills, with the ability to assess issues, develop solutions, and adjust priorities as business needs evolve. Ability to balance day-to-day operational requirements with broader property goals, budget constraints, tenant service expectations, risk management, and sustainability objectives. Ability to work collaboratively with property management, accounting, construction, legal, EHS, vendors, consultants, and other internal teams. Proficiency with Microsoft Word, Excel, Yardi, building work order software, and related operating platforms. Ability to read and understand blueprints. Highly Preferred Skills Building Engines / Prism experience and/or proficiency with other similar work order systems. Automated Logic Control experience and/or proficiency with other similar building controls systems. Life science building experience, including familiarity with laboratory environments, clean rooms, biosafety levels, and related building systems or facilities operations. Familiarity with BOMA 360 and TOBY programs and requirements for participation. Business acumen and understanding of business administration or project management principles. Adaptability to new technologies and changing regulatory environments. Required Education Associate's degree or equivalent certification from a technical school. Preferred Education / Certifications Bachelor's degree. Universal CFC Certification. Additional certifications in one or more of the following: HVAC, electrical, plumbing, building controls, fire/life safety systems, carpentry, and/or construction supervision. The hiring range for this position is $121,000 to $173,000 annually. Final offers are based on factors such as geographic location, education, skills, and experience. This role is eligible for FM's Total Rewards program, including an incentive plan, health and well-being programs , 401(k) and pension, career development and tuition reimbursement, and time off. Hobbs Brook Management LLC is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.
10/25/2026
Full time
Job Description: Hobbs Brook Real Estate LLC is an innovative commercial real estate leader with a portfolio of forward-thinking, sustainable properties. Shaping the market since 1952, the company acquires, develops, manages, and serves as a valued partner to a variety of stakeholders. Hobbs Brook Real Estate (HBRE) brings unique property visions to life with a commitment to improving both the environment and the community. For additional information, please visit . HBRE is the real estate division of FM. Summary This position is responsible for leading the engineering and facilities operations for a multi-building, Class A office portfolio in Waltham, MA. The Chief Building Engineer oversees daily operations, maintenance, repairs, capital project support, vendor coordination, regulatory compliance, and team development to ensure safe, reliable, efficient, and high-quality building operations. The role partners closely with property management, asset management, finance/accounting, legal, EHS, construction, consultants, vendors, and other internal teams to support operational goals, budget management, tenant service, risk management, emergency preparedness, sustainability initiatives, and compliance with applicable HBRE/FM standards and regulatory requirements. Schedule & Location This is an exempt, office-based position in Waltham, MA. Local travel to nearby HBRE/FM offices or properties may be required based on operational, project, training, or business needs. Key Responsibilities Oversee day-to-day operations, repair, maintenance, and replacement of mechanical, HVAC, electrical, plumbing, fire/life safety, building controls, and other building systems across a Class A office portfolio. Lead, motivate, train, and develop engineering and facilities staff while addressing performance, operational, vendor, and contractor issues as needed. Manage building management systems, work order platforms, and preventative maintenance programs to support efficient operations, tenant service, risk management, and sustainability objectives. Engage and manage vendors, contractors, and consultants for MEP, life safety, site/grounds, capital project, emergency response, and other operational needs. Partner with property management, construction, EHS, FM engineering, HR, legal, finance/accounting, consultants, and vendors to support building operations, capital projects, regulatory compliance, and policy implementation. Assist with annual operating and capital budgets, quarterly reforecasts, maintenance and repair planning, expense management, and financial variance reporting. Review invoices, vendor contracts and payment requisitions for proper documentation in accordance with HBRE/FM accounts payable procedures. Support emergency preparedness, life-safety procedures, fire drills, environmental compliance, risk management, and related training for engineering and facilities staff. Participate in building capital and tenant improvement projects, including commissioning and transition of completed projects to daily operations. Qualifications: Required Work Experience 10+ years of related technical experience, including hands-on experience in HVAC, electrical, plumbing, mechanical, or similar trade work. 4+ years in a leadership or supervisory role. Strong technical knowledge of MEP systems, HVAC, building automation systems, fire/life safety systems, and Class A commercial office building operations. Experience operating BMS systems and energy-saving software applications such as WellStat or comparable platforms. Experience managing technical operations, preventative maintenance, vendor coordination, tenant service, and regulatory compliance in a commercial office environment. Required Skills Strong leadership skills with the ability to lead, mentor, train, and develop building engineers and facilities staff. Effective communication skills, including the ability to present projects, issues, and recommendations to tenants, senior management, vendors, and other stakeholders. Good writing skills to prepare recommendations, develop vendor contracts and preventative maintenance scopes of work, policy and procedures, and other similar types of documents. Strong project management skills, including planning, scheduling, resource coordination, quality control, and follow-through to completion. Excellent analytical and problem-solving skills, with the ability to assess issues, develop solutions, and adjust priorities as business needs evolve. Ability to balance day-to-day operational requirements with broader property goals, budget constraints, tenant service expectations, risk management, and sustainability objectives. Ability to work collaboratively with property management, accounting, construction, legal, EHS, vendors, consultants, and other internal teams. Proficiency with Microsoft Word, Excel, Yardi, building work order software, and related operating platforms. Ability to read and understand blueprints. Highly Preferred Skills Building Engines / Prism experience and/or proficiency with other similar work order systems. Automated Logic Control experience and/or proficiency with other similar building controls systems. Life science building experience, including familiarity with laboratory environments, clean rooms, biosafety levels, and related building systems or facilities operations. Familiarity with BOMA 360 and TOBY programs and requirements for participation. Business acumen and understanding of business administration or project management principles. Adaptability to new technologies and changing regulatory environments. Required Education Associate's degree or equivalent certification from a technical school. Preferred Education / Certifications Bachelor's degree. Universal CFC Certification. Additional certifications in one or more of the following: HVAC, electrical, plumbing, building controls, fire/life safety systems, carpentry, and/or construction supervision. The hiring range for this position is $121,000 to $173,000 annually. Final offers are based on factors such as geographic location, education, skills, and experience. This role is eligible for FM's Total Rewards program, including an incentive plan, health and well-being programs , 401(k) and pension, career development and tuition reimbursement, and time off. Hobbs Brook Management LLC is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.
Manager of Virtual Services
Foothill Credit Union Pasadena, California
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/25/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Data Center Controls Engineer, Covington, Ga
Amazon Data Services, Inc. Covington, Georgia
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. As part of the AWS Controls Team, you will work with highly motivated experts and innovators in the data center industry. You will be responsible for innovating, deploying, optimizing, and maintaining the automation systems within the data centers. Automation systems consist of building management system (BMS) and electrical power monitoring system (EPMS). Using Amazon leadership principles, you will develop new processes and standards while innovating in the controls space. The ideal candidate will possess a construction management, mechanical, electrical or technology background that enables them to undertake the challenges of sophisticated controls platforms and a demonstrated ability to think broadly and strategically in aligning building controls and automation with the larger objectives of the business. This role requires valid driver's license and travel domestically and internationally at least 25% of the time. Key job responsibilities • Manage scope of Building Management System (BMS) and Electrical Power Monitoring System (EPMS) for construction of AWS data centers. • Ensure data center controls are deployed in accordance with scope of work (SOW) and specifications. • Review and provide feedback on mechanical, electrical, and plumbing (MEP) drawings. • Develop controls bill of material (BOM). • Manage multiple stakeholder deliverables, requirements and navigate difficult situations. • Work under tight project timelines. • Financially manage both construction and service contracts. • Act in a project sponsor/lead capacity. • Provide vendor management. • Develop scope of work for site improvement projects. • Provide technical assistance and support to internal customers during life cycle of the data center. • Perform controls root cause analysis for service of controls for AWS data centers. • Schedule and supervise Quarterly maintenance for BMS and EPMS. • Review controls sequence of operation and provide feedback to design. • Participate in a global on-call schedule. • Grow in technical ability by learning a multitude of different automation platforms. • Develop building automation controls drawings and wiring diagrams. • Size controls valves and damper actuators and select controls devices. • Develop and modify control logic programming. • Develop and modify graphical user interface. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. BASIC QUALIFICATIONS - 4+ years of general contractor and vendor management work (request for proposals, bidding, change orders, quality control, RFI/submittal tracking) associated with construction and project execution experience - Bachelor's degree in Mechanical Engineering, Electrical Engineering, or an equivalent engineering science plus 5+ years of relevant controls experience, OR 10+ years of relevant controls experience in lieu of a degree. - 5+ years with industrial controls in critical environment (data center, pharmaceutical, manufacturing, oil & gas, petrochemical, laboratory, power, water etc.) PREFERRED QUALIFICATIONS - MS in Engineering (Mechanical, Electrical, Chemical, Controls/Automation) - Experience designing, configuring, programming, installing, troubleshooting or servicing HVAC Controls or Electrical SCADA systems application specific controllers, software and networks. - Experiencing using common industrial communication protocols (MQTT, BACnet and/or MODBUS). - Demonstrated understanding of engineering documentation, electrical and mechanical diagrams, and standard operating procedures. - Ability to manage multiple stakeholder deliverables, requirements, and navigate difficult situations. - Experience designing data centers or critical MEP infrastructure Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, GA, Covington - 111 100.00 USD annually
10/25/2026
Full time
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. As part of the AWS Controls Team, you will work with highly motivated experts and innovators in the data center industry. You will be responsible for innovating, deploying, optimizing, and maintaining the automation systems within the data centers. Automation systems consist of building management system (BMS) and electrical power monitoring system (EPMS). Using Amazon leadership principles, you will develop new processes and standards while innovating in the controls space. The ideal candidate will possess a construction management, mechanical, electrical or technology background that enables them to undertake the challenges of sophisticated controls platforms and a demonstrated ability to think broadly and strategically in aligning building controls and automation with the larger objectives of the business. This role requires valid driver's license and travel domestically and internationally at least 25% of the time. Key job responsibilities • Manage scope of Building Management System (BMS) and Electrical Power Monitoring System (EPMS) for construction of AWS data centers. • Ensure data center controls are deployed in accordance with scope of work (SOW) and specifications. • Review and provide feedback on mechanical, electrical, and plumbing (MEP) drawings. • Develop controls bill of material (BOM). • Manage multiple stakeholder deliverables, requirements and navigate difficult situations. • Work under tight project timelines. • Financially manage both construction and service contracts. • Act in a project sponsor/lead capacity. • Provide vendor management. • Develop scope of work for site improvement projects. • Provide technical assistance and support to internal customers during life cycle of the data center. • Perform controls root cause analysis for service of controls for AWS data centers. • Schedule and supervise Quarterly maintenance for BMS and EPMS. • Review controls sequence of operation and provide feedback to design. • Participate in a global on-call schedule. • Grow in technical ability by learning a multitude of different automation platforms. • Develop building automation controls drawings and wiring diagrams. • Size controls valves and damper actuators and select controls devices. • Develop and modify control logic programming. • Develop and modify graphical user interface. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. BASIC QUALIFICATIONS - 4+ years of general contractor and vendor management work (request for proposals, bidding, change orders, quality control, RFI/submittal tracking) associated with construction and project execution experience - Bachelor's degree in Mechanical Engineering, Electrical Engineering, or an equivalent engineering science plus 5+ years of relevant controls experience, OR 10+ years of relevant controls experience in lieu of a degree. - 5+ years with industrial controls in critical environment (data center, pharmaceutical, manufacturing, oil & gas, petrochemical, laboratory, power, water etc.) PREFERRED QUALIFICATIONS - MS in Engineering (Mechanical, Electrical, Chemical, Controls/Automation) - Experience designing, configuring, programming, installing, troubleshooting or servicing HVAC Controls or Electrical SCADA systems application specific controllers, software and networks. - Experiencing using common industrial communication protocols (MQTT, BACnet and/or MODBUS). - Demonstrated understanding of engineering documentation, electrical and mechanical diagrams, and standard operating procedures. - Ability to manage multiple stakeholder deliverables, requirements, and navigate difficult situations. - Experience designing data centers or critical MEP infrastructure Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, GA, Covington - 111 100.00 USD annually
Senior Software Engineer - Alpharetta, GA
Avanos Medical Alpharetta, Georgia
Requisition ID: 7222 Job Title: Senior Software Engineer - Alpharetta, GA Job Country: United States (US) Here at Avanos Medical, we passionately believe in three things: Making a difference in our products, services and offers, never ceasing to fight for groundbreaking solutions in everything we do; Making a difference in how we work and collaborate, constantly nurturing our nimble culture of innovation; Having an impact on the healthcare challenges we all face, and the lives of people and communities around the world. At Avanos you will find an environment that strives to be independent and different, one that supports and inspires you to excel and to help change what medical devices can deliver, now and in the future. Avanos is a medical device company focused on delivering clinically superior breakthrough solutions that will help patients get back to the things that matter. We are committed to creating the next generation of innovative healthcare solutions which will address our most important healthcare needs, such as reducing the use of opioids while helping patients move from surgery to recovery. Headquartered in Alpharetta, Georgia, we develop, manufacture and market recognized brands in more than 90 countries. For more information, visit . The Role The Senior Software Engineer is a key member of the R&D Engineering team responsible for supporting software development for connected medical devices across the Avanos portfolio, including Specialty Nutrition products for long- and short-term feeding, RF Ablation systems, and Pain Recovery systems. This role focuses on reviewing and interpreting software deliverables from external development partners, supporting system-level documentation, maintaining internal software knowledge of the product, and ensuring software-related documentation is complete, consistent, and traceable throughout the product lifecycle for new and existing products. The Senior Software Engineer will work closely with Systems Engineering, Software/Firmware Engineering, Quality, Regulatory, Verification and Validation, and external CDMO partners to support regulated product development, design controls, and Design History File documentation for both new and existing products. Responsibilities Lead assigned product, subsystem, or component design activities through feasibility, development, verification, validation, design transfer, and commercialization. Interpret, review, and assess software deliverables with CDMOs, external design firms, and other development partners. Develop and maintain system and software documentation, including requirements, architecture descriptions, interface definitions, design descriptions, traceability, and Design History File content. Support requirements management and traceability across system requirements, software requirements, design outputs, risk controls, verification and validation activities. Review software documentation for completeness, consistency, technical accuracy, and alignment with applicable product requirements and development processes. Read and interpret embedded software, firmware, and application-level code to support technical reviews, documentation, troubleshooting, and product knowledge transfer. Support software, system integration, and system-level V&V activities, including review of test protocols, test results, defects, anomalies, and issue resolution. Maintain internal software knowledge of the product, including functionality, architecture, interfaces, dependencies, known limitations, and test coverage. Promote and develop best practices and standards across the software organization Research and evaluate software techniques and technologies against performance requirements for medical device application Support software-related risk management, investigations, design changes, and sustaining engineering activities for commercialized products. Identify documentation gaps, traceability gaps, test coverage gaps, inconsistencies, and technical risks associated with software deliverables. Support design reviews, technical reviews, and cross-functional project meetings by communicating software status, risks, open items, and documentation needs. Support intellectual-property development through design innovation, invention documentation, and technical contributions to patent applications. Qualifications Required Education: Bachelor's degree in software engineering, Computer Engineering, or a related technical discipline. 8-10 years of architecture, technical design and software development experience Demonstrated ability to deliver results while working on multiple projects simultaneously, balancing resources, timing and quality of outcomes. Demonstrated competency in understanding and defining the functionality of complex systems and the interactions and dependencies in the HW and SW sub-systems Ability to read and understand embedded code, firmware, application-level code, software architecture diagrams, system diagrams, data flows, and interface documentation. Experience reviewing software requirements, system requirements, design documentation, test documentation, and traceability records. Strong understanding of requirements management and traceability between requirements, design outputs, risk controls, verification testing, and validation evidence. Hands-on experience with secure boot implementation and firmware upgrade mechanisms, including secure and reliable update processes. Strong knowledge of operating-system kernels and bootloaders, including configuration, integration, debugging, and troubleshooting. Strong technical writing skills with the ability to create and review clear, complete, accurate, and well-organized technical documentation. Strong communication skills with the ability to work effectively with internal teams, external development partners, and cross-functional stakeholders. Experience working in a cross-functional, matrixed product-development environment. Position follows a Hybrid Work schedule with the requirement to be onsite Tuesday through Thursday Preferred: MS in Computer Engineering, Computer Science, Electrical Engineering, or related discipline Experience working with regulated products, medical devices, healthcare technology, life sciences products, aerospace, automotive, or other safety-critical systems. Familiarity with medical device software development practices and applicable standards or regulations, such as: ISO 13485, ISO 14971, IEC 62304, IEC 60601, IEC 62366 Cybersecurity guidance for connected medical devices Experience working with CDMOs, external software development or design firms. Experience supporting Design History File documentation for regulated products. Experience supporting software verification, system integration testing, or validation activities. Experience with requirements-management, product-lifecycle-management, or quality-management systems such as Jama, Polarion, Arena, Agile PLM, or similar platforms. Participation in invention disclosures, intellectual-property development, or patent applications The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. Avanos Medical is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. IMPORTANT: If you are a current employee of Avanos or a current Avanos Contractor, please apply here . Join us at Avanos Join us and you can make a difference in our products, solutions and our culture. Most of all, you can make a difference in the lives, people, and communities around the world. Make your career count Our commitment to improving the health and wellbeing of others begins with our employees - through a comprehensive and competitive range of benefits. We provide more than just a salary - our Total Rewards package encompasses everything you receive as an employee; your pay, health care benefits, retirement plans and work/life benefits. Avanos offers a generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting. Avanos also offers the following: benefits on day 1 free onsite gym onsite cafeteria HQ region voted 'best place to live' by USA Today uncapped sales commissions
10/25/2026
Full time
Requisition ID: 7222 Job Title: Senior Software Engineer - Alpharetta, GA Job Country: United States (US) Here at Avanos Medical, we passionately believe in three things: Making a difference in our products, services and offers, never ceasing to fight for groundbreaking solutions in everything we do; Making a difference in how we work and collaborate, constantly nurturing our nimble culture of innovation; Having an impact on the healthcare challenges we all face, and the lives of people and communities around the world. At Avanos you will find an environment that strives to be independent and different, one that supports and inspires you to excel and to help change what medical devices can deliver, now and in the future. Avanos is a medical device company focused on delivering clinically superior breakthrough solutions that will help patients get back to the things that matter. We are committed to creating the next generation of innovative healthcare solutions which will address our most important healthcare needs, such as reducing the use of opioids while helping patients move from surgery to recovery. Headquartered in Alpharetta, Georgia, we develop, manufacture and market recognized brands in more than 90 countries. For more information, visit . The Role The Senior Software Engineer is a key member of the R&D Engineering team responsible for supporting software development for connected medical devices across the Avanos portfolio, including Specialty Nutrition products for long- and short-term feeding, RF Ablation systems, and Pain Recovery systems. This role focuses on reviewing and interpreting software deliverables from external development partners, supporting system-level documentation, maintaining internal software knowledge of the product, and ensuring software-related documentation is complete, consistent, and traceable throughout the product lifecycle for new and existing products. The Senior Software Engineer will work closely with Systems Engineering, Software/Firmware Engineering, Quality, Regulatory, Verification and Validation, and external CDMO partners to support regulated product development, design controls, and Design History File documentation for both new and existing products. Responsibilities Lead assigned product, subsystem, or component design activities through feasibility, development, verification, validation, design transfer, and commercialization. Interpret, review, and assess software deliverables with CDMOs, external design firms, and other development partners. Develop and maintain system and software documentation, including requirements, architecture descriptions, interface definitions, design descriptions, traceability, and Design History File content. Support requirements management and traceability across system requirements, software requirements, design outputs, risk controls, verification and validation activities. Review software documentation for completeness, consistency, technical accuracy, and alignment with applicable product requirements and development processes. Read and interpret embedded software, firmware, and application-level code to support technical reviews, documentation, troubleshooting, and product knowledge transfer. Support software, system integration, and system-level V&V activities, including review of test protocols, test results, defects, anomalies, and issue resolution. Maintain internal software knowledge of the product, including functionality, architecture, interfaces, dependencies, known limitations, and test coverage. Promote and develop best practices and standards across the software organization Research and evaluate software techniques and technologies against performance requirements for medical device application Support software-related risk management, investigations, design changes, and sustaining engineering activities for commercialized products. Identify documentation gaps, traceability gaps, test coverage gaps, inconsistencies, and technical risks associated with software deliverables. Support design reviews, technical reviews, and cross-functional project meetings by communicating software status, risks, open items, and documentation needs. Support intellectual-property development through design innovation, invention documentation, and technical contributions to patent applications. Qualifications Required Education: Bachelor's degree in software engineering, Computer Engineering, or a related technical discipline. 8-10 years of architecture, technical design and software development experience Demonstrated ability to deliver results while working on multiple projects simultaneously, balancing resources, timing and quality of outcomes. Demonstrated competency in understanding and defining the functionality of complex systems and the interactions and dependencies in the HW and SW sub-systems Ability to read and understand embedded code, firmware, application-level code, software architecture diagrams, system diagrams, data flows, and interface documentation. Experience reviewing software requirements, system requirements, design documentation, test documentation, and traceability records. Strong understanding of requirements management and traceability between requirements, design outputs, risk controls, verification testing, and validation evidence. Hands-on experience with secure boot implementation and firmware upgrade mechanisms, including secure and reliable update processes. Strong knowledge of operating-system kernels and bootloaders, including configuration, integration, debugging, and troubleshooting. Strong technical writing skills with the ability to create and review clear, complete, accurate, and well-organized technical documentation. Strong communication skills with the ability to work effectively with internal teams, external development partners, and cross-functional stakeholders. Experience working in a cross-functional, matrixed product-development environment. Position follows a Hybrid Work schedule with the requirement to be onsite Tuesday through Thursday Preferred: MS in Computer Engineering, Computer Science, Electrical Engineering, or related discipline Experience working with regulated products, medical devices, healthcare technology, life sciences products, aerospace, automotive, or other safety-critical systems. Familiarity with medical device software development practices and applicable standards or regulations, such as: ISO 13485, ISO 14971, IEC 62304, IEC 60601, IEC 62366 Cybersecurity guidance for connected medical devices Experience working with CDMOs, external software development or design firms. Experience supporting Design History File documentation for regulated products. Experience supporting software verification, system integration testing, or validation activities. Experience with requirements-management, product-lifecycle-management, or quality-management systems such as Jama, Polarion, Arena, Agile PLM, or similar platforms. Participation in invention disclosures, intellectual-property development, or patent applications The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. Avanos Medical is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. IMPORTANT: If you are a current employee of Avanos or a current Avanos Contractor, please apply here . Join us at Avanos Join us and you can make a difference in our products, solutions and our culture. Most of all, you can make a difference in the lives, people, and communities around the world. Make your career count Our commitment to improving the health and wellbeing of others begins with our employees - through a comprehensive and competitive range of benefits. We provide more than just a salary - our Total Rewards package encompasses everything you receive as an employee; your pay, health care benefits, retirement plans and work/life benefits. Avanos offers a generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting. Avanos also offers the following: benefits on day 1 free onsite gym onsite cafeteria HQ region voted 'best place to live' by USA Today uncapped sales commissions
Platform Delivery Lead, Data & AI
Gilead Sciences Inc. Raleigh, North Carolina
This job is with Gilead Sciences Inc., an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description As part of our enterprise AI strategy to speed life-changing therapies to patients, we are seeking a Platform Delivery Lead to lead the technical development and delivery of the foundational Data and AI platform products that power AI/ML solutions across the enterprise. In this role, you will bridge the needs of platform consumers and use case teams with technical execution and manage platform engineering teams composed of internal resources and key external partners. You will drive technical excellence in our shared platform capabilities through hands-on architecture decisions, engineering quality standards and modern data and AI engineering practices, delivering reliable, secure, and scalable platform services from concept to scaled release. As the Platform Delivery Lead, Data & AI at Gilead you will Key Responsibilities Own end-to-end delivery including timeline and technical quality of Data and AI platform products and capabilities, from ideation through production and ongoing operations Apply a product-centric approach with clear ownership, roadmaps, service-level objectives, and platform adoption metrics Oversee the development of scalable, reusable platform capabilities built on AWS and Databricks, exposed as self-service products to use case and tenant teams Drive AI services enablement across the platform, delivering shared capabilities (model access, RAG and retrieval services, evaluation, guardrails, and orchestration) that let teams build and deploy AI solutions faster Champion the creation of reusable assets and accelerators - agent templates, MCP tools and servers, prompt and evaluation libraries, and reference patterns - that accelerate the development and adoption of AI agents across the enterprise Lead hybrid technical delivery teams of platform and data/AI engineers, drawing on technical experts within and beyond the team Manage sprint planning, backlog prioritization and release schedules, extending into continuous improvement as both platform needs and the technology landscape evolve Facilitate technical problem-solving across data engineering, AI/ML and agentic enablement, governance, and platform reliability domains Ensure platform capabilities integrate cleanly with the broader data and AI ecosystem and provide reusable components and reference patterns (ingestion frameworks, feature/serving infrastructure, shared services) Shape technical standards for platform architecture, data models, pipeline patterns, and automation workflows that consuming teams build upon Maintain technical documentation, architecture references, and operational runbooks for platform services and data pipelines Track delivery and platform health metrics: reliability and availability targets, platform adoption, time-to-onboard, and operational efficiency Manage vendor relationships and outsourced delivery with co-source providers Monitor platform performance and drive continuous improvement toward quantifiable targets, including cost efficiency, resilience, and engineering excellence Basic Qualifications: Bachelor's Degree and Eight Years' Experience OR Masters' Degree and Six Years' Experience OR PhD and Two Years Experience Preferred Qualifications: Bachelor's or higher degree in data or computer science, and 8+ years of relevant experience (BA/BS) / 6+ years relevant experience (MA/MS/MBA) Significant experience leading technical delivery in an agile environment. Fluent with Agile/Scrum methodology and mindsets Experience as a lead data engineer, platform engineer, or solution architect. Hands-on, full-stack experience with platform operations / continuous improvement in addition to design and implementation preferred Strong technical understanding of AWS data and AI services (e.g., S3, EKS, Lake Formation, Bedrock) and the Databricks platform (e.g., Unity Catalog, Lakeflow/Delta Live Tables, model serving, databricks apps), including how these are assembled into enterprise-grade data and AI platforms Experience building and operating shared, multi-tenant platform capabilities and self-service developer experiences Experience working with large (15+) dispersed development teams Product-centric mindset Strong understanding of modern data and AI architectures, including data lakehouse, MLOps/LLMOps, API / Event driven architectures and agentic/AI service patterns Familiarity with platform governance, security, and compliance considerations in a regulated environment preferred Strong team leadership skills; able to lead and influence without authority. Excellent communications and stakeholder management skills. People Leader Accountabilities: Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams. Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and realize their purpose. Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem. The salary range for this position is: $146,200.00 - $189,200.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans . For additional benefits information, visit: Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans. For jobs in the United States: Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex , age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance. For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster. NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT Gilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer . click apply for full job details
10/25/2026
Full time
This job is with Gilead Sciences Inc., an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description As part of our enterprise AI strategy to speed life-changing therapies to patients, we are seeking a Platform Delivery Lead to lead the technical development and delivery of the foundational Data and AI platform products that power AI/ML solutions across the enterprise. In this role, you will bridge the needs of platform consumers and use case teams with technical execution and manage platform engineering teams composed of internal resources and key external partners. You will drive technical excellence in our shared platform capabilities through hands-on architecture decisions, engineering quality standards and modern data and AI engineering practices, delivering reliable, secure, and scalable platform services from concept to scaled release. As the Platform Delivery Lead, Data & AI at Gilead you will Key Responsibilities Own end-to-end delivery including timeline and technical quality of Data and AI platform products and capabilities, from ideation through production and ongoing operations Apply a product-centric approach with clear ownership, roadmaps, service-level objectives, and platform adoption metrics Oversee the development of scalable, reusable platform capabilities built on AWS and Databricks, exposed as self-service products to use case and tenant teams Drive AI services enablement across the platform, delivering shared capabilities (model access, RAG and retrieval services, evaluation, guardrails, and orchestration) that let teams build and deploy AI solutions faster Champion the creation of reusable assets and accelerators - agent templates, MCP tools and servers, prompt and evaluation libraries, and reference patterns - that accelerate the development and adoption of AI agents across the enterprise Lead hybrid technical delivery teams of platform and data/AI engineers, drawing on technical experts within and beyond the team Manage sprint planning, backlog prioritization and release schedules, extending into continuous improvement as both platform needs and the technology landscape evolve Facilitate technical problem-solving across data engineering, AI/ML and agentic enablement, governance, and platform reliability domains Ensure platform capabilities integrate cleanly with the broader data and AI ecosystem and provide reusable components and reference patterns (ingestion frameworks, feature/serving infrastructure, shared services) Shape technical standards for platform architecture, data models, pipeline patterns, and automation workflows that consuming teams build upon Maintain technical documentation, architecture references, and operational runbooks for platform services and data pipelines Track delivery and platform health metrics: reliability and availability targets, platform adoption, time-to-onboard, and operational efficiency Manage vendor relationships and outsourced delivery with co-source providers Monitor platform performance and drive continuous improvement toward quantifiable targets, including cost efficiency, resilience, and engineering excellence Basic Qualifications: Bachelor's Degree and Eight Years' Experience OR Masters' Degree and Six Years' Experience OR PhD and Two Years Experience Preferred Qualifications: Bachelor's or higher degree in data or computer science, and 8+ years of relevant experience (BA/BS) / 6+ years relevant experience (MA/MS/MBA) Significant experience leading technical delivery in an agile environment. Fluent with Agile/Scrum methodology and mindsets Experience as a lead data engineer, platform engineer, or solution architect. Hands-on, full-stack experience with platform operations / continuous improvement in addition to design and implementation preferred Strong technical understanding of AWS data and AI services (e.g., S3, EKS, Lake Formation, Bedrock) and the Databricks platform (e.g., Unity Catalog, Lakeflow/Delta Live Tables, model serving, databricks apps), including how these are assembled into enterprise-grade data and AI platforms Experience building and operating shared, multi-tenant platform capabilities and self-service developer experiences Experience working with large (15+) dispersed development teams Product-centric mindset Strong understanding of modern data and AI architectures, including data lakehouse, MLOps/LLMOps, API / Event driven architectures and agentic/AI service patterns Familiarity with platform governance, security, and compliance considerations in a regulated environment preferred Strong team leadership skills; able to lead and influence without authority. Excellent communications and stakeholder management skills. People Leader Accountabilities: Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams. Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and realize their purpose. Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem. The salary range for this position is: $146,200.00 - $189,200.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans . For additional benefits information, visit: Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans. For jobs in the United States: Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex , age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance. For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster. NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT Gilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer . click apply for full job details
Manager of Virtual Services
Foothill Credit Union Arcadia, California
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/25/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Arrow Electronics, Inc.
Hardware Engineer
Arrow Electronics, Inc. Benton Harbor, Michigan
Position: Hardware Engineer Job Description: What You'll Be Doing: Experience designing boards with microprocessors (Iike iMX8, iMX9) and microcontroller (ESP32, STM32) is essential. Good understanding of Display inerfases MIPI DSI, Parallel Bus, LVDS, HDMI Camera interfaces , CSI, USB Schematics, Layouts - Uage of tools Altium, Cadence Toruble shooting the hardware boards Good understanding of Lab tests EMI/EMC Good understanding of certifications and regulatory requirements (UL/FCC) Cost estimations/Component selection/BOM creations Supplier interaction Electronics Design & Development, select components and design schematics, collaborate with customer on component placement and PCB size. Do layout design and high-speed interface guidelines, perform signal integrity, power integrity, and thermal analysis and review Gerber files. Testing Design sensor boards (Motion, Light, Accelerometer, Temperature, Gyroscope, Magnetometer, calibrate sensors) and integrate with HMI Module. Protocol experience in SPI, I2C, Serial, UART, USB, DSI, CSI Coordinate with fabrication, assembly, and integration teams, conduct bring-up, functional, EDVT, thermal, and performance testing. What We Are Looking For: Experience / Education Typically requires a 4 year degree in electrical/electronics and a minimum of 8 years of related experience; or 5 years and an advanced degree; or equivalent work experience. Support certification activities for multiple countries (FCC, IC, CE), debug and resolve issues during certification testing. Do hardware Testing in Lab Address field-testing issues and verify hardware use cases. What's In It for You: At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package. Medical, Dental, Vision Insurance 401k, With Matching Contributions Short-Term/Long-Term Disability Insurance Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options Paid Time Off (including sick, holiday, vacation, etc.) Tuition Reimbursement Growth Opportunities And more! Work Arrangement Fully OnSite: Must be able to travel to an Arrow Client office location as requested by Arrow Client leadership. Location: Complete On-Site at Benton Harbor, Michigan (complete Onsite) About eInfochips: eInfochips, an Arrow company (Fortune ), is a leading global provider of product engineering and semiconductor design services. A rich history of over two decades, with over 500+ products developed and 40M deployments in 140 countries, eInfochips continues to fuel technological innovations in multiple verticals. eInfochips has strategic technology partnerships with Qualcomm, NVIDIA, NXP, Analog Devices, Texas Instruments, Amazon, Microsoft and Google to name a few. Along with Arrow's $38B in revenues, 22,000 employees, and 345 locations serving over 80 countries, eInfochips is primed to accelerate connected products innovation for 150,000+ global clients. eInfochips acts as a catalyst to Arrow's Sensor-to-Sunset initiative and offers complete edge-to-cloud capabilities for its clients. Please visit for our portfolio of product engineering services across various industries & verticals. EEO Statement: Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) Annual Hiring Range/Hourly Rate: $79,900.00 - $126,500.00 Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location: US-MI-Benton Harbor-Michigan (Whirlpool BHTC) Time Type: Full time Job Category: Engineering Services EEO Statement: Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) All Arrow job postings are for existing job vacancies . We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
10/25/2026
Full time
Position: Hardware Engineer Job Description: What You'll Be Doing: Experience designing boards with microprocessors (Iike iMX8, iMX9) and microcontroller (ESP32, STM32) is essential. Good understanding of Display inerfases MIPI DSI, Parallel Bus, LVDS, HDMI Camera interfaces , CSI, USB Schematics, Layouts - Uage of tools Altium, Cadence Toruble shooting the hardware boards Good understanding of Lab tests EMI/EMC Good understanding of certifications and regulatory requirements (UL/FCC) Cost estimations/Component selection/BOM creations Supplier interaction Electronics Design & Development, select components and design schematics, collaborate with customer on component placement and PCB size. Do layout design and high-speed interface guidelines, perform signal integrity, power integrity, and thermal analysis and review Gerber files. Testing Design sensor boards (Motion, Light, Accelerometer, Temperature, Gyroscope, Magnetometer, calibrate sensors) and integrate with HMI Module. Protocol experience in SPI, I2C, Serial, UART, USB, DSI, CSI Coordinate with fabrication, assembly, and integration teams, conduct bring-up, functional, EDVT, thermal, and performance testing. What We Are Looking For: Experience / Education Typically requires a 4 year degree in electrical/electronics and a minimum of 8 years of related experience; or 5 years and an advanced degree; or equivalent work experience. Support certification activities for multiple countries (FCC, IC, CE), debug and resolve issues during certification testing. Do hardware Testing in Lab Address field-testing issues and verify hardware use cases. What's In It for You: At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package. Medical, Dental, Vision Insurance 401k, With Matching Contributions Short-Term/Long-Term Disability Insurance Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options Paid Time Off (including sick, holiday, vacation, etc.) Tuition Reimbursement Growth Opportunities And more! Work Arrangement Fully OnSite: Must be able to travel to an Arrow Client office location as requested by Arrow Client leadership. Location: Complete On-Site at Benton Harbor, Michigan (complete Onsite) About eInfochips: eInfochips, an Arrow company (Fortune ), is a leading global provider of product engineering and semiconductor design services. A rich history of over two decades, with over 500+ products developed and 40M deployments in 140 countries, eInfochips continues to fuel technological innovations in multiple verticals. eInfochips has strategic technology partnerships with Qualcomm, NVIDIA, NXP, Analog Devices, Texas Instruments, Amazon, Microsoft and Google to name a few. Along with Arrow's $38B in revenues, 22,000 employees, and 345 locations serving over 80 countries, eInfochips is primed to accelerate connected products innovation for 150,000+ global clients. eInfochips acts as a catalyst to Arrow's Sensor-to-Sunset initiative and offers complete edge-to-cloud capabilities for its clients. Please visit for our portfolio of product engineering services across various industries & verticals. EEO Statement: Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) Annual Hiring Range/Hourly Rate: $79,900.00 - $126,500.00 Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location: US-MI-Benton Harbor-Michigan (Whirlpool BHTC) Time Type: Full time Job Category: Engineering Services EEO Statement: Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) All Arrow job postings are for existing job vacancies . We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Big Data Engineer
ConsultNet Technology Services and Solutions Rockville, Maryland
Job Description Title : Big Data Engineer Location : DC Metro Area Target Start Date : ASAP Type :contract Pay Rate: DOE We are seeking an experienced Data Engineer to design, develop, and optimize large-scale data processing pipelines in a cloud-based environment. The ideal candidate will have strong hands-on experience with Big Data technologies, AWS cloud services, and software engineering best practices. This role requires a highly analytical problem-solver who can build scalable, reliable data solutions, troubleshoot complex processing challenges, and collaborate with cross-functional teams to deliver high-quality enterprise applications. Key Responsibilities Design, develop, and maintain scalable data pipelines using Big Data technologies such as Apache Spark, Hadoop, Hive, and Trino. Collaborate with engineering teams and business stakeholders to translate requirements into efficient technical solutions. Optimize data processing workflows for performance, scalability, reliability, and cost efficiency. Troubleshoot complex data processing issues, including data skew, resource constraints, job failures, and data quality discrepancies. Develop and maintain automated unit, integration, and end-to-end tests to ensure data accuracy and system reliability. Monitor, support, and troubleshoot production data pipelines, proactively identifying opportunities for improvement. Leverage AWS cloud services to build and maintain large-scale data processing solutions. Apply software engineering best practices, including CI/CD, test automation, code reviews, and configuration management. Required Qualifications Bachelor's degree in Computer Science, Engineering, or a related technical field with 5 years of relevant experience, or an advanced degree with 2 years of experience. Strong hands-on experience with Big Data technologies, particularly Apache Spark , Hadoop, Hive, or Trino. Experience designing, developing, and optimizing large-scale data processing pipelines. Hands-on experience with AWS services such as S3, EMR, Glue, Lambda, and Athena . Experience troubleshooting distributed data processing challenges, including data skew, memory limitations, resource allocation, and job failures. Understanding of distributed computing concepts and experience working with high-volume datasets, ideally at petabyte scale. Strong software development fundamentals, including object-oriented programming, database technologies, and automated testing. Familiarity with CI/CD pipelines, build automation, and software configuration management. Strong analytical and problem-solving skills, including the ability to independently investigate data discrepancies and validate processing results. Excellent communication skills and the ability to collaborate effectively with technical and nontechnical stakeholders. Preferred Qualifications Advanced degree in Computer Science, Engineering, or a related discipline. Experience processing and optimizing petabyte-scale datasets in distributed computing environments. Familiarity with financial services, capital markets, regulatory reporting, or other data-intensive industries. AWS certifications or additional cloud computing credentials. Demonstrated interest in emerging technologies through technical projects, hackathons, open-source contributions, or technical publications. Ideal Candidate The ideal candidate combines strong software engineering fundamentals with deep expertise in Big Data processing and AWS cloud technologies. They are comfortable troubleshooting complex distributed systems, optimizing Spark workloads, and independently solving challenging data engineering problems. They bring a proactive mindset, strong communication skills, and a commitment to building scalable, reliable, enterprise-grade data solutions. Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at . We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
10/25/2026
Full time
Job Description Title : Big Data Engineer Location : DC Metro Area Target Start Date : ASAP Type :contract Pay Rate: DOE We are seeking an experienced Data Engineer to design, develop, and optimize large-scale data processing pipelines in a cloud-based environment. The ideal candidate will have strong hands-on experience with Big Data technologies, AWS cloud services, and software engineering best practices. This role requires a highly analytical problem-solver who can build scalable, reliable data solutions, troubleshoot complex processing challenges, and collaborate with cross-functional teams to deliver high-quality enterprise applications. Key Responsibilities Design, develop, and maintain scalable data pipelines using Big Data technologies such as Apache Spark, Hadoop, Hive, and Trino. Collaborate with engineering teams and business stakeholders to translate requirements into efficient technical solutions. Optimize data processing workflows for performance, scalability, reliability, and cost efficiency. Troubleshoot complex data processing issues, including data skew, resource constraints, job failures, and data quality discrepancies. Develop and maintain automated unit, integration, and end-to-end tests to ensure data accuracy and system reliability. Monitor, support, and troubleshoot production data pipelines, proactively identifying opportunities for improvement. Leverage AWS cloud services to build and maintain large-scale data processing solutions. Apply software engineering best practices, including CI/CD, test automation, code reviews, and configuration management. Required Qualifications Bachelor's degree in Computer Science, Engineering, or a related technical field with 5 years of relevant experience, or an advanced degree with 2 years of experience. Strong hands-on experience with Big Data technologies, particularly Apache Spark , Hadoop, Hive, or Trino. Experience designing, developing, and optimizing large-scale data processing pipelines. Hands-on experience with AWS services such as S3, EMR, Glue, Lambda, and Athena . Experience troubleshooting distributed data processing challenges, including data skew, memory limitations, resource allocation, and job failures. Understanding of distributed computing concepts and experience working with high-volume datasets, ideally at petabyte scale. Strong software development fundamentals, including object-oriented programming, database technologies, and automated testing. Familiarity with CI/CD pipelines, build automation, and software configuration management. Strong analytical and problem-solving skills, including the ability to independently investigate data discrepancies and validate processing results. Excellent communication skills and the ability to collaborate effectively with technical and nontechnical stakeholders. Preferred Qualifications Advanced degree in Computer Science, Engineering, or a related discipline. Experience processing and optimizing petabyte-scale datasets in distributed computing environments. Familiarity with financial services, capital markets, regulatory reporting, or other data-intensive industries. AWS certifications or additional cloud computing credentials. Demonstrated interest in emerging technologies through technical projects, hackathons, open-source contributions, or technical publications. Ideal Candidate The ideal candidate combines strong software engineering fundamentals with deep expertise in Big Data processing and AWS cloud technologies. They are comfortable troubleshooting complex distributed systems, optimizing Spark workloads, and independently solving challenging data engineering problems. They bring a proactive mindset, strong communication skills, and a commitment to building scalable, reliable, enterprise-grade data solutions. Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at . We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
Remote Software Engineer ($300/hr)
Turing Renton, Washington
Job Description About Us: Based in San Francisco, California, Turing is the world's leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in software engineering, logical reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L. Ideal Background: This role is ideal for engineers who have built production systems at companies like Google, Microsoft, Apple, Amazon, Meta, or similar high-scale engineering organizations. We especially welcome graduates from top computer science programs such as Stanford, MIT, Carnegie Mellon, UC Berkeley, Georgia Tech, and comparable institutions - though exceptional experience and skill always take precedence over pedigree. Project Overview: As a Software Engineering evaluator, you will create cutting-edge datasets for training, benchmarking, and advancing large language models, collaborating closely with researchers. This includes curating code examples, providing precise solutions, and making corrections - with a primary focus on Python across backend services, data pipelines, and ML infrastructure, alongside JavaScript (including ReactJS), C/C++, Java, Rust, and Go. You will evaluate and refine AI-generated code for efficiency, scalability, and reliability, and work with cross-functional teams to enhance enterprise-level AI-driven coding solutions. What Does a Typical Day Look Like? Work on AI model training initiatives by curating code examples, building solutions, and correcting code - primarily in Python, with additional work in JavaScript (including ReactJS), C/C++, Java, Rust, and Go. Evaluate and refine AI-generated code to ensure that it is efficient, scalable, and reliable. Collaborate with cross-functional teams to enhance AI-driven coding solutions against industry performance benchmarks. Build agents and automated verification tools in Python that can verify the quality of code and identify error patterns. Hypothesize on steps in the software engineering cycle (prototyping, architecture design, API design, production implementation, launch, experiments, monitoring, operational maintenance) and evaluate model capabilities on them. Design verification mechanisms that can automatically verify a solution to a software engineering task. Required Skills: Several years of software engineering experience (3 years or more) Strong expertise in Python with deep knowledge of frameworks, tooling, and best practices for building production-grade software. Experience building full-stack applications and deploying scalable software using modern languages and tools. Deep understanding of software architecture, design, development, debugging, and code quality/review assessment. Excellent oral and written communication skills for clear, structured evaluation rationales. Engagement Details: Commitment: flexible engagement, minimum 10 hrs/week, up to 40 hrs/week Type: Contractor (no medical/paid leave) Duration: 1 month (potential extensions based on performance and fit) Location: Candidates must be based in the United States Evaluation Process: The application process takes 15-30 minutes. Completion of an AI video interview is required.
10/25/2026
Full time
Job Description About Us: Based in San Francisco, California, Turing is the world's leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in software engineering, logical reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L. Ideal Background: This role is ideal for engineers who have built production systems at companies like Google, Microsoft, Apple, Amazon, Meta, or similar high-scale engineering organizations. We especially welcome graduates from top computer science programs such as Stanford, MIT, Carnegie Mellon, UC Berkeley, Georgia Tech, and comparable institutions - though exceptional experience and skill always take precedence over pedigree. Project Overview: As a Software Engineering evaluator, you will create cutting-edge datasets for training, benchmarking, and advancing large language models, collaborating closely with researchers. This includes curating code examples, providing precise solutions, and making corrections - with a primary focus on Python across backend services, data pipelines, and ML infrastructure, alongside JavaScript (including ReactJS), C/C++, Java, Rust, and Go. You will evaluate and refine AI-generated code for efficiency, scalability, and reliability, and work with cross-functional teams to enhance enterprise-level AI-driven coding solutions. What Does a Typical Day Look Like? Work on AI model training initiatives by curating code examples, building solutions, and correcting code - primarily in Python, with additional work in JavaScript (including ReactJS), C/C++, Java, Rust, and Go. Evaluate and refine AI-generated code to ensure that it is efficient, scalable, and reliable. Collaborate with cross-functional teams to enhance AI-driven coding solutions against industry performance benchmarks. Build agents and automated verification tools in Python that can verify the quality of code and identify error patterns. Hypothesize on steps in the software engineering cycle (prototyping, architecture design, API design, production implementation, launch, experiments, monitoring, operational maintenance) and evaluate model capabilities on them. Design verification mechanisms that can automatically verify a solution to a software engineering task. Required Skills: Several years of software engineering experience (3 years or more) Strong expertise in Python with deep knowledge of frameworks, tooling, and best practices for building production-grade software. Experience building full-stack applications and deploying scalable software using modern languages and tools. Deep understanding of software architecture, design, development, debugging, and code quality/review assessment. Excellent oral and written communication skills for clear, structured evaluation rationales. Engagement Details: Commitment: flexible engagement, minimum 10 hrs/week, up to 40 hrs/week Type: Contractor (no medical/paid leave) Duration: 1 month (potential extensions based on performance and fit) Location: Candidates must be based in the United States Evaluation Process: The application process takes 15-30 minutes. Completion of an AI video interview is required.
Mainframe Automation (3 roles, full remote)
REDLEO SOFTWARE INC. Toms River, New Jersey
Job Description Sr. Mainframe Automation (Rocket Macro to IBM PCOMM Migration) 100% Remote Fulltime Salary + Benefits NOTE: We need candidates with VBA and VB Script with some knowledge of IBM Pcomm. Senior Macro Conversion Engineer Fulltime Role Remote Salary - Market Range as per Experience Level Role Summary Serve as primary technical lead responsible for reverse engineering current macros and convert this to Rocket terminal emulator macros / IBM PCOMM-based automation solutions while preserving business functionality, performance, and output integrity. Required Technical Skills: Mainframe & Terminal Emulation Deep understanding of: Host sessions Presentation spaces Screen attributes AID keys Keyboard mappings PCOMM Automation Strong experience in: IBM Personal Communications (PCOMM) EHLLAPI HACL COM Automation Session profile management File transfer configuration Programming Languages Advanced proficiency in: VBA VBScript Preferred: PowerShell Python C# Java APPLY NOW!
10/25/2026
Full time
Job Description Sr. Mainframe Automation (Rocket Macro to IBM PCOMM Migration) 100% Remote Fulltime Salary + Benefits NOTE: We need candidates with VBA and VB Script with some knowledge of IBM Pcomm. Senior Macro Conversion Engineer Fulltime Role Remote Salary - Market Range as per Experience Level Role Summary Serve as primary technical lead responsible for reverse engineering current macros and convert this to Rocket terminal emulator macros / IBM PCOMM-based automation solutions while preserving business functionality, performance, and output integrity. Required Technical Skills: Mainframe & Terminal Emulation Deep understanding of: Host sessions Presentation spaces Screen attributes AID keys Keyboard mappings PCOMM Automation Strong experience in: IBM Personal Communications (PCOMM) EHLLAPI HACL COM Automation Session profile management File transfer configuration Programming Languages Advanced proficiency in: VBA VBScript Preferred: PowerShell Python C# Java APPLY NOW!
Java Engineer (Order System)
Temu
Job Description About US Temu is seeking a highly motivated and experienced Java Engineer to join our team. As a rapidly growing company, we are looking for talented individuals committed to helping us achieve our goals. In this role, you will have the opportunity to work with a team of driven individuals dedicated to making a difference in the industry. Responsibilities Responsible for the system function design, architecture design, and core coding for the order system; Tackle challenges and technical bottlenecks arising from high concurrency, high stability, massive data processing (sharding/archiving), and complex distributed transaction scenarios; Manage system maintenance and production stability, including routine monitoring inspections, troubleshooting user-reported issues, and participating in emergency response for online incidents; Collaborate closely with product and cross-functional teams to achieve overall business objectives. Required skills Bachelor's degree in computer science or equivalent; Minimum of 1 year of experience in software development and architecture, with solid programming and computer science fundamentals, good coding practices, and code review experience; proficient in Java; Strong system design capabilities; proficient in distributed system development technologies (including MySQL, Redis, MQ, RPC, etc.), with a good understanding of their underlying principles and application scenarios; Proven experience in large-scale distributed system architecture; familiar with distributed service frameworks, and with in-depth understanding and hands-on experience in designing high-concurrency and high-availability systems; Strong quality awareness and a "zero tolerance" attitude toward production issues; experience in online debugging and performance tuning is a plus; Excellent communication, learning, and teamwork skills; strong problem-solving abilities and a strong sense of ownership and responsibility. Compensation and Benefits Our compensation structure is designed to align with the cost of labor in various geographic markets across the US. The total salary for this position ranges from $100,000 to $300,000 annually, based on job-related factors such as skills, experience, qualifications, competencies and location. In addition, you may receive benefits depending on the nature of employment, job position, and work location. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Insurance Coverage 2. Paid Time Off (PTO) 3. Paid Sick Leave (in accordance with applicable state and local laws) 4. 401(k) Plan The Company reserves the right to modify or change these benefit programs at any time, with or without notice, consistent with applicable law. Equal Employment Statement At Temu, we are proud to be an employer that builds a diverse community. We encourage all qualified individuals to apply and join our team. We are dedicated to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Apply today to join Temu and be part of a dynamic and innovative company.
10/25/2026
Full time
Job Description About US Temu is seeking a highly motivated and experienced Java Engineer to join our team. As a rapidly growing company, we are looking for talented individuals committed to helping us achieve our goals. In this role, you will have the opportunity to work with a team of driven individuals dedicated to making a difference in the industry. Responsibilities Responsible for the system function design, architecture design, and core coding for the order system; Tackle challenges and technical bottlenecks arising from high concurrency, high stability, massive data processing (sharding/archiving), and complex distributed transaction scenarios; Manage system maintenance and production stability, including routine monitoring inspections, troubleshooting user-reported issues, and participating in emergency response for online incidents; Collaborate closely with product and cross-functional teams to achieve overall business objectives. Required skills Bachelor's degree in computer science or equivalent; Minimum of 1 year of experience in software development and architecture, with solid programming and computer science fundamentals, good coding practices, and code review experience; proficient in Java; Strong system design capabilities; proficient in distributed system development technologies (including MySQL, Redis, MQ, RPC, etc.), with a good understanding of their underlying principles and application scenarios; Proven experience in large-scale distributed system architecture; familiar with distributed service frameworks, and with in-depth understanding and hands-on experience in designing high-concurrency and high-availability systems; Strong quality awareness and a "zero tolerance" attitude toward production issues; experience in online debugging and performance tuning is a plus; Excellent communication, learning, and teamwork skills; strong problem-solving abilities and a strong sense of ownership and responsibility. Compensation and Benefits Our compensation structure is designed to align with the cost of labor in various geographic markets across the US. The total salary for this position ranges from $100,000 to $300,000 annually, based on job-related factors such as skills, experience, qualifications, competencies and location. In addition, you may receive benefits depending on the nature of employment, job position, and work location. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Insurance Coverage 2. Paid Time Off (PTO) 3. Paid Sick Leave (in accordance with applicable state and local laws) 4. 401(k) Plan The Company reserves the right to modify or change these benefit programs at any time, with or without notice, consistent with applicable law. Equal Employment Statement At Temu, we are proud to be an employer that builds a diverse community. We encourage all qualified individuals to apply and join our team. We are dedicated to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Apply today to join Temu and be part of a dynamic and innovative company.
Email Manager
Justin Alexander Springfield, New Jersey
Job Description Justin Alexander is looking for an Email Manager to lead digital comms across email and partner with our Digital Product & Engineering team to support our websites, driving engagement across both our B2B wholesale and direct-to-consumer channels. This role plays a critical part in delivering thoughtful, timely, and impactful communications that strengthen relationships with our retailer partners while elevating the customer experience for brides. As part of our Marketing team, you'll own the planning, execution, and optimization of email communications while supporting website content and digital campaigns that align with our brand and business objectives. You'll collaborate cross-functionally with teams across Marketing, Digital Product & Engineering, Sales, Customer Experience, and Creative to ensure every touchpoint is cohesive, effective, and delivers measurable results. Reporting to the Director of Digital Marketing & Partnerships, you'll work closely with our Strategy Director, Social Media & Content team, and other key stakeholders to execute integrated campaigns that support our global brands. This position is based at our Springfield, NJ headquarters on a hybrid schedule, with four days per week in the office. What You'll Do Communications Lead digital storytelling across email and web, developing consumer-facing and retailer-facing communications that are on-brand, timely, and aligned to key brand moments and company objectives Align B2B email and communications execution with the broader B2B comms strategy set by the Strategy Lead Partner with Sales and Customer Service teams to craft and share relevant updates in a timely manner Partner with Global leads (EU and UK), to align on programming, ensuring a cohesive global output with regional nuances Email Create and own email channel strategy for B2B and D2C audiences in partnership with the Director, executing against business and brand goals across retailer announcements, launches, incentives, campaign activations, and seasonal initiatives Own the end-to-end execution of email campaigns, from concept through send, including asset coordination, QA, and scheduling Develop messaging and evolve formats for email that optimize engagement and drive incremental activity Own market and launch communications timelines, ensuring retailers receive timely updates on collections, order deadlines, styles at risk, discontinuations, and ship windows with enough lead time to act Collaborate with graphic design to optimize the look and feel of emails, elevating visual quality and evolving layouts into more effective designs Partner with Digital Product & Engineering and Sales to align the email calendar with business needs, launches, and key promotional moments Audit and evolve existing automated flows and build new, complex journeys based on customer behavior Take a data-led approach through Salesforce to identify new opportunities for storytelling, cross-selling, automation, dynamic content, and personalization Manage audience segmentation and list health by region, improving triggers, audience definitions and deliverability Own reporting across the email channel, tracking open rate, click through/click-to-open, revenue/orders influenced, portal activity, and unsubscribe rate, translating insights into recommendations for ongoing strategy Partner with the Director and EU leads to set benchmarks and performance targets, while managing a testing roadmap Partner with the Social Media & Content team to feature relevant content, including ongoing influencer spotlights Lead briefings for designers and the Social Media & Content team, translating campaign goals into clear creative and content direction Stay organized with to ensure cross-functional operational excellence Web Support website optimization initiatives in partnership with the Digital Product & Engineering team, contributing content and copy that improves the consumer journey across key touchpoints Partner with Digital Product & Engineering and Product Teams to develop copy and content that ensures best sellers, new arrivals, and key launches are strategically surfaced and positioned across the website, aligning messaging with merchandising priorities and the broader marketing calendar during key seasonal moments Contribute web copy that supports SEO best practices, ensuring content is optimized for discoverability and organic growth What You'll Bring 4-5 years of experience in B2B email marketing, with hands-on ownership of both writing and execution Background in the bridal industry a plus. You understand the retail landscape, the wholesale audience, and the seasonal rhythms of the business Proficiency in HubSpot, including campaign management, workflows, and reporting Experience building and optimizing automated email journeys, from simple triggers to multi-step behavioral flows Experience working within Salesforce Comfortable analyzing email performance data and using it to shape content and segmentation decisions, with familiarity in basic testing frameworks Ability to think creatively, strategically and technically Strong organizational skills and attention to detail. You manage multiple sends without things falling through the cracks Clear communicator who can work cross-functionally and translate strategy into execution Comfortable in a fast-paced environment where priorities shift and timelines are tight Compensation & Benefits This role has an anticipated base salary range of $80,000 to $95,000 annually. The final offer will be determined based on experience, skills, and internal benchmarks. Justin Alexander offers a comprehensive benefits package that includes: Health, dental, and vision insurance with ancillary options 401(k) with company match Paid time off (vacation, sick days, holidays) Family Building Benefits Tuition Reimbursement Employee discounts and more
10/25/2026
Full time
Job Description Justin Alexander is looking for an Email Manager to lead digital comms across email and partner with our Digital Product & Engineering team to support our websites, driving engagement across both our B2B wholesale and direct-to-consumer channels. This role plays a critical part in delivering thoughtful, timely, and impactful communications that strengthen relationships with our retailer partners while elevating the customer experience for brides. As part of our Marketing team, you'll own the planning, execution, and optimization of email communications while supporting website content and digital campaigns that align with our brand and business objectives. You'll collaborate cross-functionally with teams across Marketing, Digital Product & Engineering, Sales, Customer Experience, and Creative to ensure every touchpoint is cohesive, effective, and delivers measurable results. Reporting to the Director of Digital Marketing & Partnerships, you'll work closely with our Strategy Director, Social Media & Content team, and other key stakeholders to execute integrated campaigns that support our global brands. This position is based at our Springfield, NJ headquarters on a hybrid schedule, with four days per week in the office. What You'll Do Communications Lead digital storytelling across email and web, developing consumer-facing and retailer-facing communications that are on-brand, timely, and aligned to key brand moments and company objectives Align B2B email and communications execution with the broader B2B comms strategy set by the Strategy Lead Partner with Sales and Customer Service teams to craft and share relevant updates in a timely manner Partner with Global leads (EU and UK), to align on programming, ensuring a cohesive global output with regional nuances Email Create and own email channel strategy for B2B and D2C audiences in partnership with the Director, executing against business and brand goals across retailer announcements, launches, incentives, campaign activations, and seasonal initiatives Own the end-to-end execution of email campaigns, from concept through send, including asset coordination, QA, and scheduling Develop messaging and evolve formats for email that optimize engagement and drive incremental activity Own market and launch communications timelines, ensuring retailers receive timely updates on collections, order deadlines, styles at risk, discontinuations, and ship windows with enough lead time to act Collaborate with graphic design to optimize the look and feel of emails, elevating visual quality and evolving layouts into more effective designs Partner with Digital Product & Engineering and Sales to align the email calendar with business needs, launches, and key promotional moments Audit and evolve existing automated flows and build new, complex journeys based on customer behavior Take a data-led approach through Salesforce to identify new opportunities for storytelling, cross-selling, automation, dynamic content, and personalization Manage audience segmentation and list health by region, improving triggers, audience definitions and deliverability Own reporting across the email channel, tracking open rate, click through/click-to-open, revenue/orders influenced, portal activity, and unsubscribe rate, translating insights into recommendations for ongoing strategy Partner with the Director and EU leads to set benchmarks and performance targets, while managing a testing roadmap Partner with the Social Media & Content team to feature relevant content, including ongoing influencer spotlights Lead briefings for designers and the Social Media & Content team, translating campaign goals into clear creative and content direction Stay organized with to ensure cross-functional operational excellence Web Support website optimization initiatives in partnership with the Digital Product & Engineering team, contributing content and copy that improves the consumer journey across key touchpoints Partner with Digital Product & Engineering and Product Teams to develop copy and content that ensures best sellers, new arrivals, and key launches are strategically surfaced and positioned across the website, aligning messaging with merchandising priorities and the broader marketing calendar during key seasonal moments Contribute web copy that supports SEO best practices, ensuring content is optimized for discoverability and organic growth What You'll Bring 4-5 years of experience in B2B email marketing, with hands-on ownership of both writing and execution Background in the bridal industry a plus. You understand the retail landscape, the wholesale audience, and the seasonal rhythms of the business Proficiency in HubSpot, including campaign management, workflows, and reporting Experience building and optimizing automated email journeys, from simple triggers to multi-step behavioral flows Experience working within Salesforce Comfortable analyzing email performance data and using it to shape content and segmentation decisions, with familiarity in basic testing frameworks Ability to think creatively, strategically and technically Strong organizational skills and attention to detail. You manage multiple sends without things falling through the cracks Clear communicator who can work cross-functionally and translate strategy into execution Comfortable in a fast-paced environment where priorities shift and timelines are tight Compensation & Benefits This role has an anticipated base salary range of $80,000 to $95,000 annually. The final offer will be determined based on experience, skills, and internal benchmarks. Justin Alexander offers a comprehensive benefits package that includes: Health, dental, and vision insurance with ancillary options 401(k) with company match Paid time off (vacation, sick days, holidays) Family Building Benefits Tuition Reimbursement Employee discounts and more
Remote Senior JavaScript Engineer
Turing Scranton, Pennsylvania
Job Description About Us: Based in San Francisco, California, Turing is the world's leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in software engineering, logical reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L. Ideal Background: This role is ideal for engineers who have built production systems at companies like Google, Microsoft, Apple, Amazon, Meta, or similar high-scale engineering organizations. We especially welcome graduates from top computer science programs such as Stanford, MIT, Carnegie Mellon, UC Berkeley, Georgia Tech, and comparable institutions - though exceptional experience and skill always take precedence over pedigree. Project Overview: As a Software Engineering evaluator, you will create cutting-edge datasets for training, benchmarking, and advancing large language models, collaborating closely with researchers. This includes curating code examples, providing precise solutions, and making corrections - with a primary focus on Python across backend services, data pipelines, and ML infrastructure, alongside JavaScript (including ReactJS), C/C++, Java, Rust, and Go. You will evaluate and refine AI-generated code for efficiency, scalability, and reliability, and work with cross-functional teams to enhance enterprise-level AI-driven coding solutions. What Does a Typical Day Look Like? Work on AI model training initiatives by curating code examples, building solutions, and correcting code - primarily in Python, with additional work in JavaScript (including ReactJS), C/C++, Java, Rust, and Go. Evaluate and refine AI-generated code to ensure that it is efficient, scalable, and reliable. Collaborate with cross-functional teams to enhance AI-driven coding solutions against industry performance benchmarks. Build agents and automated verification tools in Python that can verify the quality of code and identify error patterns. Hypothesize on steps in the software engineering cycle (prototyping, architecture design, API design, production implementation, launch, experiments, monitoring, operational maintenance) and evaluate model capabilities on them. Design verification mechanisms that can automatically verify a solution to a software engineering task. Required Skills: Several years of software engineering experience (3 years or more) Strong expertise in Python with deep knowledge of frameworks, tooling, and best practices for building production-grade software. Experience building full-stack applications and deploying scalable software using modern languages and tools. Deep understanding of software architecture, design, development, debugging, and code quality/review assessment. Excellent oral and written communication skills for clear, structured evaluation rationales. Engagement Details: Commitment: flexible engagement, minimum 10 hrs/week, up to 40 hrs/week Type: Contractor (no medical/paid leave) Duration: 1 month (potential extensions based on performance and fit) Location: Candidates must be based in the United States Evaluation Process: The application process takes 15-30 minutes. Completion of an AI video interview is required.
10/25/2026
Full time
Job Description About Us: Based in San Francisco, California, Turing is the world's leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in software engineering, logical reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L. Ideal Background: This role is ideal for engineers who have built production systems at companies like Google, Microsoft, Apple, Amazon, Meta, or similar high-scale engineering organizations. We especially welcome graduates from top computer science programs such as Stanford, MIT, Carnegie Mellon, UC Berkeley, Georgia Tech, and comparable institutions - though exceptional experience and skill always take precedence over pedigree. Project Overview: As a Software Engineering evaluator, you will create cutting-edge datasets for training, benchmarking, and advancing large language models, collaborating closely with researchers. This includes curating code examples, providing precise solutions, and making corrections - with a primary focus on Python across backend services, data pipelines, and ML infrastructure, alongside JavaScript (including ReactJS), C/C++, Java, Rust, and Go. You will evaluate and refine AI-generated code for efficiency, scalability, and reliability, and work with cross-functional teams to enhance enterprise-level AI-driven coding solutions. What Does a Typical Day Look Like? Work on AI model training initiatives by curating code examples, building solutions, and correcting code - primarily in Python, with additional work in JavaScript (including ReactJS), C/C++, Java, Rust, and Go. Evaluate and refine AI-generated code to ensure that it is efficient, scalable, and reliable. Collaborate with cross-functional teams to enhance AI-driven coding solutions against industry performance benchmarks. Build agents and automated verification tools in Python that can verify the quality of code and identify error patterns. Hypothesize on steps in the software engineering cycle (prototyping, architecture design, API design, production implementation, launch, experiments, monitoring, operational maintenance) and evaluate model capabilities on them. Design verification mechanisms that can automatically verify a solution to a software engineering task. Required Skills: Several years of software engineering experience (3 years or more) Strong expertise in Python with deep knowledge of frameworks, tooling, and best practices for building production-grade software. Experience building full-stack applications and deploying scalable software using modern languages and tools. Deep understanding of software architecture, design, development, debugging, and code quality/review assessment. Excellent oral and written communication skills for clear, structured evaluation rationales. Engagement Details: Commitment: flexible engagement, minimum 10 hrs/week, up to 40 hrs/week Type: Contractor (no medical/paid leave) Duration: 1 month (potential extensions based on performance and fit) Location: Candidates must be based in the United States Evaluation Process: The application process takes 15-30 minutes. Completion of an AI video interview is required.
Senior Azure Cloud Engineer-9 Months Contract to Hire-Remote opportunity-Direct Customer
Accion Labs Allentown, Pennsylvania
Job Description Greetings from Accion Labs, Our direct Client is looking for Senior Azure Cloud Engineer-9 Months Contract to Hire-Remote opportunity-Direct Customer Primary Skills : Azure, Infrastructure as Code (IaC) , Production cloud infrastructure support We are seeking a Senior Azure Cloud Engineer with strong hands-on experience supporting and optimizing Microsoft Azure environments. The ideal candidate will be highly independent, proactive, and capable of working with minimal direction in a complex production environment. Key Responsibilities Design, build, and maintain Azure cloud infrastructure. Develop and manage Infrastructure as Code (IaC) for Azure environments. Monitor and improve Azure infrastructure performance . Analyze Azure usage and drive cloud cost management and optimization . Support production cloud environments and troubleshoot infrastructure-related issues. Work closely with the enterprise architect and provide hands-on technical execution. Operate independently, identify problems proactively, and drive technical work to completion. Key Skills Strong hands-on Microsoft Azure experience. Infrastructure as Code experience. Azure performance monitoring and optimization. Azure cloud cost management/optimization. Production cloud infrastructure support. Strong troubleshooting and problem-solving skills. Ability to work independently with minimal supervision. Education: Bachelor s degree in computer science, information Systems, or related discipline. This role is open to W2 or those seeking Corp-Corp employment. The salary range for this role is 100-120 k/annum or Corp-Corp rates please contact the recruiter. In addition to other benefits, Accion Labs offers a comprehensive benefits package, with Accion covering 65% of the medical, dental, and Vision Premiums for employees, their spouses, and dependent children enrolling in the Accion-provided plans.
10/25/2026
Full time
Job Description Greetings from Accion Labs, Our direct Client is looking for Senior Azure Cloud Engineer-9 Months Contract to Hire-Remote opportunity-Direct Customer Primary Skills : Azure, Infrastructure as Code (IaC) , Production cloud infrastructure support We are seeking a Senior Azure Cloud Engineer with strong hands-on experience supporting and optimizing Microsoft Azure environments. The ideal candidate will be highly independent, proactive, and capable of working with minimal direction in a complex production environment. Key Responsibilities Design, build, and maintain Azure cloud infrastructure. Develop and manage Infrastructure as Code (IaC) for Azure environments. Monitor and improve Azure infrastructure performance . Analyze Azure usage and drive cloud cost management and optimization . Support production cloud environments and troubleshoot infrastructure-related issues. Work closely with the enterprise architect and provide hands-on technical execution. Operate independently, identify problems proactively, and drive technical work to completion. Key Skills Strong hands-on Microsoft Azure experience. Infrastructure as Code experience. Azure performance monitoring and optimization. Azure cloud cost management/optimization. Production cloud infrastructure support. Strong troubleshooting and problem-solving skills. Ability to work independently with minimal supervision. Education: Bachelor s degree in computer science, information Systems, or related discipline. This role is open to W2 or those seeking Corp-Corp employment. The salary range for this role is 100-120 k/annum or Corp-Corp rates please contact the recruiter. In addition to other benefits, Accion Labs offers a comprehensive benefits package, with Accion covering 65% of the medical, dental, and Vision Premiums for employees, their spouses, and dependent children enrolling in the Accion-provided plans.
Sr. Cost Management Analyst
Pella Corporation Troy, Ohio
Job Description Senior Cost Management Analyst Troy, OH The Senior Cost Management Analyst serves as the on-site finance partner and cost accounting subject-matter expert for the Troy, OH plant. This role partners closely with Plant Leadership, Manufacturing, Engineering, Purchasing, and Corporate Finance/FP&A to improve visibility to plant performance, strengthen cost and inventory controls, and support decision-making through accurate reporting, budgeting, and forecasting. Success in this role is measured by timely/accurate inventory valuation and reporting, clear variance explanations that drive corrective actions, and sustained progress against productivity and cost commitments. ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned) FP&A, plant performance, and decision support Partner with manufacturing leaders to analyze manufacturing costs, performance drivers, and profitability; translate results into clear actions and recommendations. Develop, maintain, and publish performance measurement tools/dashboards for targeted manufacturing areas (labor, overhead, yield/waste, and other key drivers) to improve decision-making across levels of the organization. Inventory, controls, and audit readiness Own inventory accuracy, reporting, and valuation for the Troy plant; establish and improve processes to ensure timely, accurate transactions (receipts, issues, adjustments, and production reporting). Coordinate and manage year-end physical inventory and periodic cycle counts/WIP audits; investigate variances, drive corrective actions, and document root causes and controls. Support month-end/quarter-end close activities for plant operations, including review of inventory-related entries, accruals, and manufacturing variances; prepare clear explanations for leadership reviews. Partner with Engineering/Operations on standard cost and process change impacts (e.g., BOM/routing changes where applicable) to ensure cost accuracy and strong change controls. Maintain strong internal controls and audit readiness for plant financial processes; ensure documentation is current and support internal/external audit requests as needed. Budgeting, forecasting, and productivity improvement Lead and coordinate the quarterly forecasting and annual budgeting processes for plant manufacturing costs, including labor, overhead, waste/yield, and key operating assumptions. Identify productivity and cost reduction opportunities with Manufacturing, Engineering, Marketing/Brand, and Finance; document initiatives, quantify benefits, track progress, and provide regular visibility to results. Present key performance insights and financial results to plant leadership on a regular cadence; facilitate discussions that drive corrective actions and sustain improvements. Education & Experience Bachelor's degree (B.S./B.A.) in Accounting, Finance, Business, Operations, or a related field from a four-year college or university; and 5+ years of relevant experience in manufacturing finance, cost accounting, and/or plant FP&A (or an equivalent combination of education and experience). Experience partnering with operations and driving performance improvement is strongly preferred. Computer Skills Advanced proficiency in Excel (modeling, pivot tables, lookups, and data validation). Proficient in Word and PowerPoint. Experience with ERP systems and manufacturing/cost accounting modules required. Power BI (or similar BI/reporting tools) experience preferred. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This role is based at a manufacturing plant and requires regular time on the production floor. Personal protective equipment (PPE) may be required in designated areas in accordance with site safety policies. The noise level in the work environment is moderate 50 percent of the time and loud 50 percent of the time.
10/25/2026
Full time
Job Description Senior Cost Management Analyst Troy, OH The Senior Cost Management Analyst serves as the on-site finance partner and cost accounting subject-matter expert for the Troy, OH plant. This role partners closely with Plant Leadership, Manufacturing, Engineering, Purchasing, and Corporate Finance/FP&A to improve visibility to plant performance, strengthen cost and inventory controls, and support decision-making through accurate reporting, budgeting, and forecasting. Success in this role is measured by timely/accurate inventory valuation and reporting, clear variance explanations that drive corrective actions, and sustained progress against productivity and cost commitments. ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned) FP&A, plant performance, and decision support Partner with manufacturing leaders to analyze manufacturing costs, performance drivers, and profitability; translate results into clear actions and recommendations. Develop, maintain, and publish performance measurement tools/dashboards for targeted manufacturing areas (labor, overhead, yield/waste, and other key drivers) to improve decision-making across levels of the organization. Inventory, controls, and audit readiness Own inventory accuracy, reporting, and valuation for the Troy plant; establish and improve processes to ensure timely, accurate transactions (receipts, issues, adjustments, and production reporting). Coordinate and manage year-end physical inventory and periodic cycle counts/WIP audits; investigate variances, drive corrective actions, and document root causes and controls. Support month-end/quarter-end close activities for plant operations, including review of inventory-related entries, accruals, and manufacturing variances; prepare clear explanations for leadership reviews. Partner with Engineering/Operations on standard cost and process change impacts (e.g., BOM/routing changes where applicable) to ensure cost accuracy and strong change controls. Maintain strong internal controls and audit readiness for plant financial processes; ensure documentation is current and support internal/external audit requests as needed. Budgeting, forecasting, and productivity improvement Lead and coordinate the quarterly forecasting and annual budgeting processes for plant manufacturing costs, including labor, overhead, waste/yield, and key operating assumptions. Identify productivity and cost reduction opportunities with Manufacturing, Engineering, Marketing/Brand, and Finance; document initiatives, quantify benefits, track progress, and provide regular visibility to results. Present key performance insights and financial results to plant leadership on a regular cadence; facilitate discussions that drive corrective actions and sustain improvements. Education & Experience Bachelor's degree (B.S./B.A.) in Accounting, Finance, Business, Operations, or a related field from a four-year college or university; and 5+ years of relevant experience in manufacturing finance, cost accounting, and/or plant FP&A (or an equivalent combination of education and experience). Experience partnering with operations and driving performance improvement is strongly preferred. Computer Skills Advanced proficiency in Excel (modeling, pivot tables, lookups, and data validation). Proficient in Word and PowerPoint. Experience with ERP systems and manufacturing/cost accounting modules required. Power BI (or similar BI/reporting tools) experience preferred. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This role is based at a manufacturing plant and requires regular time on the production floor. Personal protective equipment (PPE) may be required in designated areas in accordance with site safety policies. The noise level in the work environment is moderate 50 percent of the time and loud 50 percent of the time.
Remote Senior JavaScript Engineer
Turing Allentown, Pennsylvania
Job Description About Us: Based in San Francisco, California, Turing is the world's leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in software engineering, logical reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L. Ideal Background: This role is ideal for engineers who have built production systems at companies like Google, Microsoft, Apple, Amazon, Meta, or similar high-scale engineering organizations. We especially welcome graduates from top computer science programs such as Stanford, MIT, Carnegie Mellon, UC Berkeley, Georgia Tech, and comparable institutions - though exceptional experience and skill always take precedence over pedigree. Project Overview: As a Software Engineering evaluator, you will create cutting-edge datasets for training, benchmarking, and advancing large language models, collaborating closely with researchers. This includes curating code examples, providing precise solutions, and making corrections - with a primary focus on Python across backend services, data pipelines, and ML infrastructure, alongside JavaScript (including ReactJS), C/C++, Java, Rust, and Go. You will evaluate and refine AI-generated code for efficiency, scalability, and reliability, and work with cross-functional teams to enhance enterprise-level AI-driven coding solutions. What Does a Typical Day Look Like? Work on AI model training initiatives by curating code examples, building solutions, and correcting code - primarily in Python, with additional work in JavaScript (including ReactJS), C/C++, Java, Rust, and Go. Evaluate and refine AI-generated code to ensure that it is efficient, scalable, and reliable. Collaborate with cross-functional teams to enhance AI-driven coding solutions against industry performance benchmarks. Build agents and automated verification tools in Python that can verify the quality of code and identify error patterns. Hypothesize on steps in the software engineering cycle (prototyping, architecture design, API design, production implementation, launch, experiments, monitoring, operational maintenance) and evaluate model capabilities on them. Design verification mechanisms that can automatically verify a solution to a software engineering task. Required Skills: Several years of software engineering experience (3 years or more) Strong expertise in Python with deep knowledge of frameworks, tooling, and best practices for building production-grade software. Experience building full-stack applications and deploying scalable software using modern languages and tools. Deep understanding of software architecture, design, development, debugging, and code quality/review assessment. Excellent oral and written communication skills for clear, structured evaluation rationales. Engagement Details: Commitment: flexible engagement, minimum 10 hrs/week, up to 40 hrs/week Type: Contractor (no medical/paid leave) Duration: 1 month (potential extensions based on performance and fit) Location: Candidates must be based in the United States Evaluation Process: The application process takes 15-30 minutes. Completion of an AI video interview is required.
10/25/2026
Full time
Job Description About Us: Based in San Francisco, California, Turing is the world's leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in software engineering, logical reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L. Ideal Background: This role is ideal for engineers who have built production systems at companies like Google, Microsoft, Apple, Amazon, Meta, or similar high-scale engineering organizations. We especially welcome graduates from top computer science programs such as Stanford, MIT, Carnegie Mellon, UC Berkeley, Georgia Tech, and comparable institutions - though exceptional experience and skill always take precedence over pedigree. Project Overview: As a Software Engineering evaluator, you will create cutting-edge datasets for training, benchmarking, and advancing large language models, collaborating closely with researchers. This includes curating code examples, providing precise solutions, and making corrections - with a primary focus on Python across backend services, data pipelines, and ML infrastructure, alongside JavaScript (including ReactJS), C/C++, Java, Rust, and Go. You will evaluate and refine AI-generated code for efficiency, scalability, and reliability, and work with cross-functional teams to enhance enterprise-level AI-driven coding solutions. What Does a Typical Day Look Like? Work on AI model training initiatives by curating code examples, building solutions, and correcting code - primarily in Python, with additional work in JavaScript (including ReactJS), C/C++, Java, Rust, and Go. Evaluate and refine AI-generated code to ensure that it is efficient, scalable, and reliable. Collaborate with cross-functional teams to enhance AI-driven coding solutions against industry performance benchmarks. Build agents and automated verification tools in Python that can verify the quality of code and identify error patterns. Hypothesize on steps in the software engineering cycle (prototyping, architecture design, API design, production implementation, launch, experiments, monitoring, operational maintenance) and evaluate model capabilities on them. Design verification mechanisms that can automatically verify a solution to a software engineering task. Required Skills: Several years of software engineering experience (3 years or more) Strong expertise in Python with deep knowledge of frameworks, tooling, and best practices for building production-grade software. Experience building full-stack applications and deploying scalable software using modern languages and tools. Deep understanding of software architecture, design, development, debugging, and code quality/review assessment. Excellent oral and written communication skills for clear, structured evaluation rationales. Engagement Details: Commitment: flexible engagement, minimum 10 hrs/week, up to 40 hrs/week Type: Contractor (no medical/paid leave) Duration: 1 month (potential extensions based on performance and fit) Location: Candidates must be based in the United States Evaluation Process: The application process takes 15-30 minutes. Completion of an AI video interview is required.

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