Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/26/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/26/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/26/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. The Boeing Company has an exciting opportunity for a Senior Software Engineer Mission Systems Software Developer (Level 5) to join Boeing Defense, Space & Security (BDS) in Daytona Beach, Florida. BDS is a global leader in the development, production, maintenance and enhancement of fixed-wing and rotary wing aircraft, commercial and government satellites, human spaceflight programs and weapons. Key markets include aeronautics, space and weapons. Core capabilities are in development, production and mission enabling upgrades of integrated solutions. BDS delivers the most digitally advanced, simply and efficiently produced and intelligently supported solutions to its customers. Daytona Beach is the company's newest state-of-the-art facility focused on engineering excellence. Florida offers no state income tax and a variety of other desirable personal and financial benefits. This position will include developing software and software tests throughout all phases of the software development life cycle (requirements, architecture, implementation, and verification). The software engineer will develop software in a Continuous Integration / Continuous Deployment (CI/CD) DevSecOps software build pipeline using an agile methodology focused on code quality, security and automation. Position Responsibilities: Develop Participates in use case development of software requirements Ability to lead activities to develop, document and maintain software architecture, requirements, algorithms, interfaces and designs for mission systems software Leads development of code and integration of complex Mission Systems software components into a fully functional software system Provides technical leadership for software projects and leads less experienced software engineers Acts as an independent set of eyes and ears for Program Managers and the customer, highlighting potential best practices on the team, as well as areas for improvement Actively participates in program activities, from initial proposal and planning to delivery Supports the identification and analysis of program/project software quality metrics to improve software quality and manage risk Basic Qualifications (Required Skills/ Experience): Bachelor's Degree Ability to acquire a U.S. Secret Security Clearance (Post-Start) 10 years of experience with full life-cycle software development, modeling, simulation, testing, and/or analysis using C, C++, C#, Python, Java, Ada, and/or Linux 10 years of experience with version control systems such as Git, ClearCase, or Subversion Preferred Qualifications (Desired Skills/Experience): 14 or more years' related work experience or an equivalent combination of technical education and experience or non-US equivalent qualifications Bachelor of Science degree from an accredited course of study, in Computer Engineering, Software Engineering, Computer Science or other technical degree Strong decision-making skills and the ability to work independently but also lead and guide smaller teams of less experienced software engineers. Team leadership experience Software development experience in a collaborative team environment using agile principles and a structured development process including code reviews and automated DevOps processes/tools Experience using team collaboration tools including Git, Bitbucket, JIRA, and Confluence Experience in software development using languages such as C, C++, Java, Ada, and/or Python Experience working on an Agile team in a collaborative environment Travel: May be required up to 10% Drug Free Workplace: Boeing is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Conflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process. CodeVue Coding Challenge: To be considered for this position you will be required to complete a technical assessment as part of the selection process. Failure to complete the assessment will remove you from consideration. Pay & Benefits: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary Pay Range: $184,450 - $249,550 Applications for this position will be accepted until Oct. 27, 2026 Export Control Requirements: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. Export Control Details: US based job, US Person required Education Bachelor's Degree or Equivalent Required Relocation Relocation assistance is not a negotiable benefit for this position. Security Clearance This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for 1st shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
10/26/2026
Full time
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. The Boeing Company has an exciting opportunity for a Senior Software Engineer Mission Systems Software Developer (Level 5) to join Boeing Defense, Space & Security (BDS) in Daytona Beach, Florida. BDS is a global leader in the development, production, maintenance and enhancement of fixed-wing and rotary wing aircraft, commercial and government satellites, human spaceflight programs and weapons. Key markets include aeronautics, space and weapons. Core capabilities are in development, production and mission enabling upgrades of integrated solutions. BDS delivers the most digitally advanced, simply and efficiently produced and intelligently supported solutions to its customers. Daytona Beach is the company's newest state-of-the-art facility focused on engineering excellence. Florida offers no state income tax and a variety of other desirable personal and financial benefits. This position will include developing software and software tests throughout all phases of the software development life cycle (requirements, architecture, implementation, and verification). The software engineer will develop software in a Continuous Integration / Continuous Deployment (CI/CD) DevSecOps software build pipeline using an agile methodology focused on code quality, security and automation. Position Responsibilities: Develop Participates in use case development of software requirements Ability to lead activities to develop, document and maintain software architecture, requirements, algorithms, interfaces and designs for mission systems software Leads development of code and integration of complex Mission Systems software components into a fully functional software system Provides technical leadership for software projects and leads less experienced software engineers Acts as an independent set of eyes and ears for Program Managers and the customer, highlighting potential best practices on the team, as well as areas for improvement Actively participates in program activities, from initial proposal and planning to delivery Supports the identification and analysis of program/project software quality metrics to improve software quality and manage risk Basic Qualifications (Required Skills/ Experience): Bachelor's Degree Ability to acquire a U.S. Secret Security Clearance (Post-Start) 10 years of experience with full life-cycle software development, modeling, simulation, testing, and/or analysis using C, C++, C#, Python, Java, Ada, and/or Linux 10 years of experience with version control systems such as Git, ClearCase, or Subversion Preferred Qualifications (Desired Skills/Experience): 14 or more years' related work experience or an equivalent combination of technical education and experience or non-US equivalent qualifications Bachelor of Science degree from an accredited course of study, in Computer Engineering, Software Engineering, Computer Science or other technical degree Strong decision-making skills and the ability to work independently but also lead and guide smaller teams of less experienced software engineers. Team leadership experience Software development experience in a collaborative team environment using agile principles and a structured development process including code reviews and automated DevOps processes/tools Experience using team collaboration tools including Git, Bitbucket, JIRA, and Confluence Experience in software development using languages such as C, C++, Java, Ada, and/or Python Experience working on an Agile team in a collaborative environment Travel: May be required up to 10% Drug Free Workplace: Boeing is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Conflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process. CodeVue Coding Challenge: To be considered for this position you will be required to complete a technical assessment as part of the selection process. Failure to complete the assessment will remove you from consideration. Pay & Benefits: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary Pay Range: $184,450 - $249,550 Applications for this position will be accepted until Oct. 27, 2026 Export Control Requirements: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. Export Control Details: US based job, US Person required Education Bachelor's Degree or Equivalent Required Relocation Relocation assistance is not a negotiable benefit for this position. Security Clearance This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for 1st shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Job Description Job Description ABOUT ROCKET LAB Rocket Lab is the end-to-end space company building rockets, spacecraft, and critical subsystems that keep the world connected, protected, expand humanity's reach to the Moon, Mars, and beyond. We move fast, build real hardware for meaningful missions, and make the impossible routine. Come shape the future with us. SPACE SYSTEMS At Rocket Lab, we're not just launching rockets - we're building the future of space. Our Space Systems team builds everything from complete spacecraft, precision payloads to the components and subsystems that allow them to thrive in space, like solar panels, flight software, star trackers, optical systems, separation systems, radios, and more. Our Space Systems team has enabled more than 1,700 missions, ranging from interplanetary exploration, in-space manufacturing to national security and defense initiatives. The team has built spacecraft, payloads, and components for missions to the Moon and Mars, working with partners including NASA, the Space Development Agency, and the U.S. Space Force. Whether it's a single high-performance spacecraft, constellation, or the vertically integrated components that help them get to space - our world class Space Systems team is empowering some of the boldest and most ambitious space missions PRINCIPAL SPACECRAFT OPERATIONS ENGINEER II- SECRET CLEARANCE Based on site at Rocket Lab's headquarters in Long Beach, CA the PrincipalSpacecraft Operations Engineer is responsible for ensuring the health, safety, and optimal performance of a growing fleet of satellites while meeting mission objectives and SLAs for both commercial and government customers. This includes supporting diverse missions such as LEO constellations, interplanetary exploration, LEO rendezvous, and SDA-related deployments. Your expertise would be critical during commissioning, orbit raising, routine operations, and potentially re-entry phases, ensuring the health and safety of Rocket Lab's expanding fleet. The Spacecraft Operations team works closely with related teams, such as spacecraft design, AIT, flight software, propulsion, GNC, flight dynamics and ground software development to help improve both the ground and satellite-based capabilities over time. The space operations experience at Rocket Lab is unique because you will cover a multitude of roles/positions and responsibilities, with the large majority of the technical products being supplied through the vertical integration/in-house. WHAT YOU'LL GET TO DO: Serve as the program's mission operations technical lead: set the technical direction and strategy for operations, plan and prioritize the work of the mission operations staff, and act as the primary operations point of contact for program-level design decisions and trades Advocate for operability across the program: influence spacecraft and ground architecture upstream so vehicles are designed to be operated safely, efficiently, and autonomously, and push for changes to program design and execution when operational needs demand it Own mission operations requirements and lead requirements validation and verification for spacecraft missions and system-level capability and function Define the automation strategy and lead the development of robust, software-driven methods for mission operations, testing, and data analysis to ensure efficient, repeatable, and reliable spacecraft operation Design, develop, and test flight software sequences and FDIR/telemetry configurations to ensure spacecraft health and fault management through software-driven processes Architect, develop, and test ground software for long-duration operations, including scripting and automation frameworks that make operations robust, hands-off, and scalable across a growing fleet Establish and steward the integration, testing, and maintenance of mission operations tooling and codebases, including CI, version control, and release discipline. Ensure the on-call or shift schedules of operations Author and own interface specifications, CONOPS, contingency procedures, and other operational design documents Lead validation of flight products and procedures against spacecraft simulation tools, including flatsat, HITL, SIL, and digital twins Support AIT teams across multiple spacecraft integrated tests (TVAC, propulsion stack, DITL Provide program and product support to team leads and program managers, and serve as a key technical interface between the NZ and USA engineering teams Represent mission operations in program milestone reviews, design reviews, and readiness gates, and drive continuous improvement through post-mission lessons learned YOU'LL BRING THESE QUALIFICATIONS AS A PRINCIPALSPACECRAFT OPERATIONS ENGINEER: Bachelor's degree in engineering (software, computer, electrical, aerospace, mechanical, or other technical engineering discipline) 12+ years of direct experience in any of the following: space mission design, satellite subsystems, ground systems, spacecraft command control, or spacecraft operations 5+ years of experience leading teams of engineers through spacecraft missions or related aerospace projects Previous experience in roles such as Mission Lead, Mission Director, Flight Director, or Senior Spacecraft Operations Engineer Previous experience supporting mission operations activities in an on-console or operator-in-the-loop capacity Thorough understanding of key spacecraft subsystems and associated components, including attitude determination and control systems (ADCS), electrical power systems (EPS), space-to-ground communications, command and data handling (C&DH), thermal control systems (TCS), spacecraft propulsion systems, and fault detection, isolation, and recovery (FDIR) Understanding of the space environment, orbital mechanics, and rigid body dynamics 5+ years of direct software development experience (Python/Ruby/C/C++/other high-level languages), covering items such as spacecraft onboard flight scripts, ground scripting and automation, and data manipulation and analysis US citizenship is required due to program requirements Active U.S. Government Secret Security Clearance THESE QUALIFICATIONS WOULD BE NICE TO HAVE: Master's or PhD engineering in engineering (software, computer, electrical, aerospace, mechanical, or other technical engineering discipline) Prior experience in spacecraft operations Prior experience in satellite system design Prior experience in satellite ground systems Exposure to modern development practices - GIT, CI/CD, cloud infrastructure Proficiency with Agile issue-tracking tools, specifically Jira, for mission task management, status tracking, and bug reporting Software-in-the-Loop (SIL) Testing: Exposure to testing frameworks that simulate software behavior in operational environments. Hardware-in-the-Loop (HIL) Testing: Familiarity with testing frameworks that integrate software and hardware systems. Active TS/SCI U.S. Government Security Clearance This position may require prolonged periods of sitting, standing, walking, computer work, and occasional exposure to moderate levels of noise, dust, and fumes in production areas Anticipated annual equity grant value is designed around function, level, experience, and other factors; realized value depends on vesting and stock-price performance. Join one of the world's fastest-growing space companies and own a piece of it. In addition to competitive base pay, you'll receive company stock as part of your total compensation package, giving you a direct stake in our success. As we expand to new launch sites, groundbreaking missions, and global markets, your ownership has the opportunity to grow alongside the company. Our comprehensive benefits package includes our industry-leading Employee Stock Purchase Program (with a 15% discount on company stock), top-tier medical plans (HMO, PPO, and a zero cost HDHP option with a significant HSA company contribution), dental and vision coverage, paid vacation and sick time, 11 paid holidays, flexible spending and dependent care accounts, paid parental leave, disability and life insurance, and a 401(k) retirement plan with company match. Additional perks include subsidized EV charging, onsite fitness centers (where available), discounted gym memberships, complimentary snacks and beverages, 50% employee discount on our popular merch store, and a variety of other employee discounts. Level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Total Compensation (base and equity) $223,025-$339,400 USD Base Salary $173,300-$259,850 USD WHAT TO EXPECT We're on a mission to unlock the potential of space to improve life on Earth, but that's not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work, and out-pace. We pride ourselves on having each other's backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way. Important information: . click apply for full job details
10/26/2026
Full time
Job Description Job Description ABOUT ROCKET LAB Rocket Lab is the end-to-end space company building rockets, spacecraft, and critical subsystems that keep the world connected, protected, expand humanity's reach to the Moon, Mars, and beyond. We move fast, build real hardware for meaningful missions, and make the impossible routine. Come shape the future with us. SPACE SYSTEMS At Rocket Lab, we're not just launching rockets - we're building the future of space. Our Space Systems team builds everything from complete spacecraft, precision payloads to the components and subsystems that allow them to thrive in space, like solar panels, flight software, star trackers, optical systems, separation systems, radios, and more. Our Space Systems team has enabled more than 1,700 missions, ranging from interplanetary exploration, in-space manufacturing to national security and defense initiatives. The team has built spacecraft, payloads, and components for missions to the Moon and Mars, working with partners including NASA, the Space Development Agency, and the U.S. Space Force. Whether it's a single high-performance spacecraft, constellation, or the vertically integrated components that help them get to space - our world class Space Systems team is empowering some of the boldest and most ambitious space missions PRINCIPAL SPACECRAFT OPERATIONS ENGINEER II- SECRET CLEARANCE Based on site at Rocket Lab's headquarters in Long Beach, CA the PrincipalSpacecraft Operations Engineer is responsible for ensuring the health, safety, and optimal performance of a growing fleet of satellites while meeting mission objectives and SLAs for both commercial and government customers. This includes supporting diverse missions such as LEO constellations, interplanetary exploration, LEO rendezvous, and SDA-related deployments. Your expertise would be critical during commissioning, orbit raising, routine operations, and potentially re-entry phases, ensuring the health and safety of Rocket Lab's expanding fleet. The Spacecraft Operations team works closely with related teams, such as spacecraft design, AIT, flight software, propulsion, GNC, flight dynamics and ground software development to help improve both the ground and satellite-based capabilities over time. The space operations experience at Rocket Lab is unique because you will cover a multitude of roles/positions and responsibilities, with the large majority of the technical products being supplied through the vertical integration/in-house. WHAT YOU'LL GET TO DO: Serve as the program's mission operations technical lead: set the technical direction and strategy for operations, plan and prioritize the work of the mission operations staff, and act as the primary operations point of contact for program-level design decisions and trades Advocate for operability across the program: influence spacecraft and ground architecture upstream so vehicles are designed to be operated safely, efficiently, and autonomously, and push for changes to program design and execution when operational needs demand it Own mission operations requirements and lead requirements validation and verification for spacecraft missions and system-level capability and function Define the automation strategy and lead the development of robust, software-driven methods for mission operations, testing, and data analysis to ensure efficient, repeatable, and reliable spacecraft operation Design, develop, and test flight software sequences and FDIR/telemetry configurations to ensure spacecraft health and fault management through software-driven processes Architect, develop, and test ground software for long-duration operations, including scripting and automation frameworks that make operations robust, hands-off, and scalable across a growing fleet Establish and steward the integration, testing, and maintenance of mission operations tooling and codebases, including CI, version control, and release discipline. Ensure the on-call or shift schedules of operations Author and own interface specifications, CONOPS, contingency procedures, and other operational design documents Lead validation of flight products and procedures against spacecraft simulation tools, including flatsat, HITL, SIL, and digital twins Support AIT teams across multiple spacecraft integrated tests (TVAC, propulsion stack, DITL Provide program and product support to team leads and program managers, and serve as a key technical interface between the NZ and USA engineering teams Represent mission operations in program milestone reviews, design reviews, and readiness gates, and drive continuous improvement through post-mission lessons learned YOU'LL BRING THESE QUALIFICATIONS AS A PRINCIPALSPACECRAFT OPERATIONS ENGINEER: Bachelor's degree in engineering (software, computer, electrical, aerospace, mechanical, or other technical engineering discipline) 12+ years of direct experience in any of the following: space mission design, satellite subsystems, ground systems, spacecraft command control, or spacecraft operations 5+ years of experience leading teams of engineers through spacecraft missions or related aerospace projects Previous experience in roles such as Mission Lead, Mission Director, Flight Director, or Senior Spacecraft Operations Engineer Previous experience supporting mission operations activities in an on-console or operator-in-the-loop capacity Thorough understanding of key spacecraft subsystems and associated components, including attitude determination and control systems (ADCS), electrical power systems (EPS), space-to-ground communications, command and data handling (C&DH), thermal control systems (TCS), spacecraft propulsion systems, and fault detection, isolation, and recovery (FDIR) Understanding of the space environment, orbital mechanics, and rigid body dynamics 5+ years of direct software development experience (Python/Ruby/C/C++/other high-level languages), covering items such as spacecraft onboard flight scripts, ground scripting and automation, and data manipulation and analysis US citizenship is required due to program requirements Active U.S. Government Secret Security Clearance THESE QUALIFICATIONS WOULD BE NICE TO HAVE: Master's or PhD engineering in engineering (software, computer, electrical, aerospace, mechanical, or other technical engineering discipline) Prior experience in spacecraft operations Prior experience in satellite system design Prior experience in satellite ground systems Exposure to modern development practices - GIT, CI/CD, cloud infrastructure Proficiency with Agile issue-tracking tools, specifically Jira, for mission task management, status tracking, and bug reporting Software-in-the-Loop (SIL) Testing: Exposure to testing frameworks that simulate software behavior in operational environments. Hardware-in-the-Loop (HIL) Testing: Familiarity with testing frameworks that integrate software and hardware systems. Active TS/SCI U.S. Government Security Clearance This position may require prolonged periods of sitting, standing, walking, computer work, and occasional exposure to moderate levels of noise, dust, and fumes in production areas Anticipated annual equity grant value is designed around function, level, experience, and other factors; realized value depends on vesting and stock-price performance. Join one of the world's fastest-growing space companies and own a piece of it. In addition to competitive base pay, you'll receive company stock as part of your total compensation package, giving you a direct stake in our success. As we expand to new launch sites, groundbreaking missions, and global markets, your ownership has the opportunity to grow alongside the company. Our comprehensive benefits package includes our industry-leading Employee Stock Purchase Program (with a 15% discount on company stock), top-tier medical plans (HMO, PPO, and a zero cost HDHP option with a significant HSA company contribution), dental and vision coverage, paid vacation and sick time, 11 paid holidays, flexible spending and dependent care accounts, paid parental leave, disability and life insurance, and a 401(k) retirement plan with company match. Additional perks include subsidized EV charging, onsite fitness centers (where available), discounted gym memberships, complimentary snacks and beverages, 50% employee discount on our popular merch store, and a variety of other employee discounts. Level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Total Compensation (base and equity) $223,025-$339,400 USD Base Salary $173,300-$259,850 USD WHAT TO EXPECT We're on a mission to unlock the potential of space to improve life on Earth, but that's not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work, and out-pace. We pride ourselves on having each other's backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way. Important information: . click apply for full job details
Job Family: SAAS/PAAS/Cloud Consulting Travel Required: Up to 10% Clearance Required: Ability to Obtain Secret What You Will Do: As a Salesforce Technical Architect / Senior Technical Architect, you will serve as the technical authority and trusted advisor for large-scale Salesforce implementations supporting Federal and Public Sector clients. You will be responsible for leading solution architecture, technical strategy, and delivery oversight across complex digital transformation programs. Key responsibilities include: Serve as the lead Salesforce architect for enterprise-scale Public Sector engagements, providing strategic guidance on platform capabilities, architecture decisions, and implementation approaches. Partner with clients, business stakeholders, product owners, and delivery teams to define solution roadmaps that align business objectives with Salesforce platform capabilities. Lead architecture and solution design activities across Salesforce products including Public Sector Solutions, Service Cloud, Experience Cloud, Platform, OmniStudio, and custom applications. Develop scalable, secure, and maintainable architectures that incorporate data models, application design, integrations, identity management, and security controls. Provide technical leadership during proposal development, solutioning, discovery sessions, and client presentations to support business development and pre-sales activities. Define and document end-to-end solution architectures, technical specifications, integration patterns, and deployment strategies. Architect complex integrations between Salesforce and external systems leveraging APIs, middleware platforms, cloud services, and enterprise data sources. Review and approve technical designs, code quality, architecture deliverables, and implementation approaches across project teams. Establish architecture governance processes and ensure adherence to Salesforce and industry best practices. Work closely with Delivery Managers and project leadership to identify, assess, and mitigate technical risks, dependencies, and implementation challenges. Guide development teams through architectural decisions and provide technical troubleshooting support throughout project lifecycles. Mentor developers, administrators, consultants, and junior architects while fostering technical excellence across the organization. Evaluate emerging Salesforce capabilities, AI-driven solutions, and platform innovations to identify opportunities for increased business value and improved client outcomes. Present technical concepts, recommendations, and solution strategies to executive leadership, technical teams, and business stakeholders. Support program planning and technology strategy discussions while ensuring solutions remain scalable, extensible, and aligned with long-term business objectives. Travel may be required based on client and project needs. What You Will Need: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent professional experience). 8+ years of experience designing and delivering enterprise technology solutions, with significant experience serving as a Salesforce Architect, Solution Architect, or Technical Architect. US Citizenship is contractually required for this role Selected candidate must be able to obtain security clearance Deep expertise in Salesforce architecture, including platform design, security architecture, data modeling, integration architecture, and application development. Experience leading complex Salesforce implementations for Federal, State, Local Government, or Public Sector organizations. Strong knowledge of Salesforce platform capabilities, including Service Cloud, Experience Cloud, Platform, Flow Automation, Apex, Lightning Framework, APIs, and DevOps methodologies. Proven experience designing enterprise integration solutions utilizing REST/SOAP APIs, middleware platforms, and data synchronization strategies. Strong understanding of Salesforce security architecture, role hierarchy, permission models, data protection, and compliance requirements. Exceptional communication and presentation skills with the ability to explain complex technical concepts to both technical and non-technical audiences. Experience facilitating architecture workshops, discovery sessions, and executive stakeholder meetings. Demonstrated ability to analyze, redesign, and optimize business processes through technology solutions. Strong problem-solving skills with the ability to navigate ambiguous, high-visibility, and complex technical challenges. Experience leading distributed project teams and providing technical governance across multiple workstreams. Ability to influence stakeholders and effectively advocate for best practices, standards, and architectural decisions. Hands-on application design and development experience within enterprise environments. What Would Be Nice To Have: Salesforce Certified Technical Architect (CTA), Application Architect, System Architect, or equivalent Salesforce certifications. Experience supporting Federal digital modernization and large-scale Public Sector transformation initiatives. Hands-on experience implementing Salesforce Public Sector Solutions (PSS) / Agentforce Public Sector. Strong experience with OmniStudio, including FlexCards, OmniScripts, DataRaptors, and Integration Procedures. Experience designing solutions within FedRAMP, government cloud, or highly regulated environments. Knowledge of enterprise architecture frameworks such as TOGAF or similar methodologies. Experience with DevOps and CI/CD tools including Copado, Gearset, AutoRABIT, Azure DevOps, or Git-based deployment frameworks. Understanding of AI, Agentforce, and emerging Salesforce platform capabilities. Experience leading architecture reviews, governance boards, and technical steering committees. Prior experience mentoring architects, developers, and technical delivery teams within consulting organizations. The annual salary range for this position is $149,000.00-$248,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies . click apply for full job details
10/26/2026
Full time
Job Family: SAAS/PAAS/Cloud Consulting Travel Required: Up to 10% Clearance Required: Ability to Obtain Secret What You Will Do: As a Salesforce Technical Architect / Senior Technical Architect, you will serve as the technical authority and trusted advisor for large-scale Salesforce implementations supporting Federal and Public Sector clients. You will be responsible for leading solution architecture, technical strategy, and delivery oversight across complex digital transformation programs. Key responsibilities include: Serve as the lead Salesforce architect for enterprise-scale Public Sector engagements, providing strategic guidance on platform capabilities, architecture decisions, and implementation approaches. Partner with clients, business stakeholders, product owners, and delivery teams to define solution roadmaps that align business objectives with Salesforce platform capabilities. Lead architecture and solution design activities across Salesforce products including Public Sector Solutions, Service Cloud, Experience Cloud, Platform, OmniStudio, and custom applications. Develop scalable, secure, and maintainable architectures that incorporate data models, application design, integrations, identity management, and security controls. Provide technical leadership during proposal development, solutioning, discovery sessions, and client presentations to support business development and pre-sales activities. Define and document end-to-end solution architectures, technical specifications, integration patterns, and deployment strategies. Architect complex integrations between Salesforce and external systems leveraging APIs, middleware platforms, cloud services, and enterprise data sources. Review and approve technical designs, code quality, architecture deliverables, and implementation approaches across project teams. Establish architecture governance processes and ensure adherence to Salesforce and industry best practices. Work closely with Delivery Managers and project leadership to identify, assess, and mitigate technical risks, dependencies, and implementation challenges. Guide development teams through architectural decisions and provide technical troubleshooting support throughout project lifecycles. Mentor developers, administrators, consultants, and junior architects while fostering technical excellence across the organization. Evaluate emerging Salesforce capabilities, AI-driven solutions, and platform innovations to identify opportunities for increased business value and improved client outcomes. Present technical concepts, recommendations, and solution strategies to executive leadership, technical teams, and business stakeholders. Support program planning and technology strategy discussions while ensuring solutions remain scalable, extensible, and aligned with long-term business objectives. Travel may be required based on client and project needs. What You Will Need: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent professional experience). 8+ years of experience designing and delivering enterprise technology solutions, with significant experience serving as a Salesforce Architect, Solution Architect, or Technical Architect. US Citizenship is contractually required for this role Selected candidate must be able to obtain security clearance Deep expertise in Salesforce architecture, including platform design, security architecture, data modeling, integration architecture, and application development. Experience leading complex Salesforce implementations for Federal, State, Local Government, or Public Sector organizations. Strong knowledge of Salesforce platform capabilities, including Service Cloud, Experience Cloud, Platform, Flow Automation, Apex, Lightning Framework, APIs, and DevOps methodologies. Proven experience designing enterprise integration solutions utilizing REST/SOAP APIs, middleware platforms, and data synchronization strategies. Strong understanding of Salesforce security architecture, role hierarchy, permission models, data protection, and compliance requirements. Exceptional communication and presentation skills with the ability to explain complex technical concepts to both technical and non-technical audiences. Experience facilitating architecture workshops, discovery sessions, and executive stakeholder meetings. Demonstrated ability to analyze, redesign, and optimize business processes through technology solutions. Strong problem-solving skills with the ability to navigate ambiguous, high-visibility, and complex technical challenges. Experience leading distributed project teams and providing technical governance across multiple workstreams. Ability to influence stakeholders and effectively advocate for best practices, standards, and architectural decisions. Hands-on application design and development experience within enterprise environments. What Would Be Nice To Have: Salesforce Certified Technical Architect (CTA), Application Architect, System Architect, or equivalent Salesforce certifications. Experience supporting Federal digital modernization and large-scale Public Sector transformation initiatives. Hands-on experience implementing Salesforce Public Sector Solutions (PSS) / Agentforce Public Sector. Strong experience with OmniStudio, including FlexCards, OmniScripts, DataRaptors, and Integration Procedures. Experience designing solutions within FedRAMP, government cloud, or highly regulated environments. Knowledge of enterprise architecture frameworks such as TOGAF or similar methodologies. Experience with DevOps and CI/CD tools including Copado, Gearset, AutoRABIT, Azure DevOps, or Git-based deployment frameworks. Understanding of AI, Agentforce, and emerging Salesforce platform capabilities. Experience leading architecture reviews, governance boards, and technical steering committees. Prior experience mentoring architects, developers, and technical delivery teams within consulting organizations. The annual salary range for this position is $149,000.00-$248,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies . click apply for full job details
Job Family: SAAS/PAAS/Cloud Consulting Travel Required: Up to 10% Clearance Required: Ability to Obtain Secret What You Will Do: As a Salesforce Technical Architect / Senior Technical Architect, you will serve as the technical authority and trusted advisor for large-scale Salesforce implementations supporting Federal and Public Sector clients. You will be responsible for leading solution architecture, technical strategy, and delivery oversight across complex digital transformation programs. Key responsibilities include: Serve as the lead Salesforce architect for enterprise-scale Public Sector engagements, providing strategic guidance on platform capabilities, architecture decisions, and implementation approaches. Partner with clients, business stakeholders, product owners, and delivery teams to define solution roadmaps that align business objectives with Salesforce platform capabilities. Lead architecture and solution design activities across Salesforce products including Public Sector Solutions, Service Cloud, Experience Cloud, Platform, OmniStudio, and custom applications. Develop scalable, secure, and maintainable architectures that incorporate data models, application design, integrations, identity management, and security controls. Provide technical leadership during proposal development, solutioning, discovery sessions, and client presentations to support business development and pre-sales activities. Define and document end-to-end solution architectures, technical specifications, integration patterns, and deployment strategies. Architect complex integrations between Salesforce and external systems leveraging APIs, middleware platforms, cloud services, and enterprise data sources. Review and approve technical designs, code quality, architecture deliverables, and implementation approaches across project teams. Establish architecture governance processes and ensure adherence to Salesforce and industry best practices. Work closely with Delivery Managers and project leadership to identify, assess, and mitigate technical risks, dependencies, and implementation challenges. Guide development teams through architectural decisions and provide technical troubleshooting support throughout project lifecycles. Mentor developers, administrators, consultants, and junior architects while fostering technical excellence across the organization. Evaluate emerging Salesforce capabilities, AI-driven solutions, and platform innovations to identify opportunities for increased business value and improved client outcomes. Present technical concepts, recommendations, and solution strategies to executive leadership, technical teams, and business stakeholders. Support program planning and technology strategy discussions while ensuring solutions remain scalable, extensible, and aligned with long-term business objectives. Travel may be required based on client and project needs. What You Will Need: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent professional experience). 8+ years of experience designing and delivering enterprise technology solutions, with significant experience serving as a Salesforce Architect, Solution Architect, or Technical Architect. US Citizenship is contractually required for this role Selected candidate must be able to obtain security clearance Deep expertise in Salesforce architecture, including platform design, security architecture, data modeling, integration architecture, and application development. Experience leading complex Salesforce implementations for Federal, State, Local Government, or Public Sector organizations. Strong knowledge of Salesforce platform capabilities, including Service Cloud, Experience Cloud, Platform, Flow Automation, Apex, Lightning Framework, APIs, and DevOps methodologies. Proven experience designing enterprise integration solutions utilizing REST/SOAP APIs, middleware platforms, and data synchronization strategies. Strong understanding of Salesforce security architecture, role hierarchy, permission models, data protection, and compliance requirements. Exceptional communication and presentation skills with the ability to explain complex technical concepts to both technical and non-technical audiences. Experience facilitating architecture workshops, discovery sessions, and executive stakeholder meetings. Demonstrated ability to analyze, redesign, and optimize business processes through technology solutions. Strong problem-solving skills with the ability to navigate ambiguous, high-visibility, and complex technical challenges. Experience leading distributed project teams and providing technical governance across multiple workstreams. Ability to influence stakeholders and effectively advocate for best practices, standards, and architectural decisions. Hands-on application design and development experience within enterprise environments. What Would Be Nice To Have: Salesforce Certified Technical Architect (CTA), Application Architect, System Architect, or equivalent Salesforce certifications. Experience supporting Federal digital modernization and large-scale Public Sector transformation initiatives. Hands-on experience implementing Salesforce Public Sector Solutions (PSS) / Agentforce Public Sector. Strong experience with OmniStudio, including FlexCards, OmniScripts, DataRaptors, and Integration Procedures. Experience designing solutions within FedRAMP, government cloud, or highly regulated environments. Knowledge of enterprise architecture frameworks such as TOGAF or similar methodologies. Experience with DevOps and CI/CD tools including Copado, Gearset, AutoRABIT, Azure DevOps, or Git-based deployment frameworks. Understanding of AI, Agentforce, and emerging Salesforce platform capabilities. Experience leading architecture reviews, governance boards, and technical steering committees. Prior experience mentoring architects, developers, and technical delivery teams within consulting organizations. The annual salary range for this position is $149,000.00-$248,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies . click apply for full job details
10/26/2026
Full time
Job Family: SAAS/PAAS/Cloud Consulting Travel Required: Up to 10% Clearance Required: Ability to Obtain Secret What You Will Do: As a Salesforce Technical Architect / Senior Technical Architect, you will serve as the technical authority and trusted advisor for large-scale Salesforce implementations supporting Federal and Public Sector clients. You will be responsible for leading solution architecture, technical strategy, and delivery oversight across complex digital transformation programs. Key responsibilities include: Serve as the lead Salesforce architect for enterprise-scale Public Sector engagements, providing strategic guidance on platform capabilities, architecture decisions, and implementation approaches. Partner with clients, business stakeholders, product owners, and delivery teams to define solution roadmaps that align business objectives with Salesforce platform capabilities. Lead architecture and solution design activities across Salesforce products including Public Sector Solutions, Service Cloud, Experience Cloud, Platform, OmniStudio, and custom applications. Develop scalable, secure, and maintainable architectures that incorporate data models, application design, integrations, identity management, and security controls. Provide technical leadership during proposal development, solutioning, discovery sessions, and client presentations to support business development and pre-sales activities. Define and document end-to-end solution architectures, technical specifications, integration patterns, and deployment strategies. Architect complex integrations between Salesforce and external systems leveraging APIs, middleware platforms, cloud services, and enterprise data sources. Review and approve technical designs, code quality, architecture deliverables, and implementation approaches across project teams. Establish architecture governance processes and ensure adherence to Salesforce and industry best practices. Work closely with Delivery Managers and project leadership to identify, assess, and mitigate technical risks, dependencies, and implementation challenges. Guide development teams through architectural decisions and provide technical troubleshooting support throughout project lifecycles. Mentor developers, administrators, consultants, and junior architects while fostering technical excellence across the organization. Evaluate emerging Salesforce capabilities, AI-driven solutions, and platform innovations to identify opportunities for increased business value and improved client outcomes. Present technical concepts, recommendations, and solution strategies to executive leadership, technical teams, and business stakeholders. Support program planning and technology strategy discussions while ensuring solutions remain scalable, extensible, and aligned with long-term business objectives. Travel may be required based on client and project needs. What You Will Need: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent professional experience). 8+ years of experience designing and delivering enterprise technology solutions, with significant experience serving as a Salesforce Architect, Solution Architect, or Technical Architect. US Citizenship is contractually required for this role Selected candidate must be able to obtain security clearance Deep expertise in Salesforce architecture, including platform design, security architecture, data modeling, integration architecture, and application development. Experience leading complex Salesforce implementations for Federal, State, Local Government, or Public Sector organizations. Strong knowledge of Salesforce platform capabilities, including Service Cloud, Experience Cloud, Platform, Flow Automation, Apex, Lightning Framework, APIs, and DevOps methodologies. Proven experience designing enterprise integration solutions utilizing REST/SOAP APIs, middleware platforms, and data synchronization strategies. Strong understanding of Salesforce security architecture, role hierarchy, permission models, data protection, and compliance requirements. Exceptional communication and presentation skills with the ability to explain complex technical concepts to both technical and non-technical audiences. Experience facilitating architecture workshops, discovery sessions, and executive stakeholder meetings. Demonstrated ability to analyze, redesign, and optimize business processes through technology solutions. Strong problem-solving skills with the ability to navigate ambiguous, high-visibility, and complex technical challenges. Experience leading distributed project teams and providing technical governance across multiple workstreams. Ability to influence stakeholders and effectively advocate for best practices, standards, and architectural decisions. Hands-on application design and development experience within enterprise environments. What Would Be Nice To Have: Salesforce Certified Technical Architect (CTA), Application Architect, System Architect, or equivalent Salesforce certifications. Experience supporting Federal digital modernization and large-scale Public Sector transformation initiatives. Hands-on experience implementing Salesforce Public Sector Solutions (PSS) / Agentforce Public Sector. Strong experience with OmniStudio, including FlexCards, OmniScripts, DataRaptors, and Integration Procedures. Experience designing solutions within FedRAMP, government cloud, or highly regulated environments. Knowledge of enterprise architecture frameworks such as TOGAF or similar methodologies. Experience with DevOps and CI/CD tools including Copado, Gearset, AutoRABIT, Azure DevOps, or Git-based deployment frameworks. Understanding of AI, Agentforce, and emerging Salesforce platform capabilities. Experience leading architecture reviews, governance boards, and technical steering committees. Prior experience mentoring architects, developers, and technical delivery teams within consulting organizations. The annual salary range for this position is $149,000.00-$248,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies . click apply for full job details
Ford Energy is a newly formed, wholly-owned subsidiary of Ford Motor Company dedicated to accelerating U.S. energy independence. Leveraging Ford's century of manufacturing excellence and world-class battery energy storage systems (BESS) technology, Ford Energy designs, manufactures, and services grid-scale and commercial DC battery energy storage systems (BESS). Ford Energy is uniquely positioned to capture the growing demand for reliable, US-built energy storage systems. We are not just building batteries; we are building the infrastructure for the next generation of the American grid. Why Ford Energy? At Ford Energy, you have the backing of an industrial manufacturing powerhouse with the agility of a dedicated energy startup offering industry-leading technology. We offer a competitive compensation package including performance-based bonuses, Ford vehicle discounts, and the opportunity to shape the energy strategy of one of the world's most iconic brands. Learn more at . In this position Ford Energy is seeking an accomplished Senior Manager, SAP S/4HANA Program Delivery to lead large-scale enterprise transformation initiatives focused on S/4HANA ERP deployment, along with integration of various third-party applications integration. This role will provide strategic leadership, governance, and own delivery for a complex, multi-workstream ERP transformation program. The successful candidate will drive program execution, manage delivery risks, lead cross-functional collaboration, and ensure successful transition from planning through deployment, hypercare, and steady-state operations. This role partners closely with business stakeholders, technology leaders, systems integrators, and executive sponsors to deliver measurable business outcomes to deliver Ford Energy Digital strategy. The ideal candidate combines strong operational and supply chain expertise with proven change management and cross-functional leadership skills to elevate customer experience, drive efficiency, and deliver measurable business impact. Required Travel: Up to 50% of time flexibility for travel. What you'll do S4 Launch Delivery: • Own the integrated SAP S/4HANA migration program plan, critical path, milestones, dependencies, and overall delivery roadmap. • Lead program governance, PMO execution, stage gates, sprint reviews, executive reporting, RAID management, and decision forums. • Drive proactive risk, issue, dependency, and change management across multiple workstreams and stakeholder groups. • Manage Systems Integrator (SI) performance against scope, schedule, quality, and agreed delivery KPIs. • Establish and oversee quality gate governance, including entry and exit criteria for SIT, UAT, regression testing, mock cutovers, and production readiness. • Lead cutover planning, release readiness, hypercare execution, and transition to steady-state support operations. Business Process Management & Optimization: • Conduct in-depth analysis of current MP&L, Mfg, Procurement, Finance business processes, identifying inefficiencies, risks, and opportunities for improvement. • Design and implement future-state processes that align with SAP best practices and leverage new technological capabilities. • Establish and monitor key performance indicators (KPIs) to measure the effectiveness of new processes and systems. • Champion continuous improvement methodologies to drive ongoing operational excellence. Change Management & Stakeholder Engagement: • Develop and execute robust change management strategies to ensure smooth adoption of new systems and processes by end-users. • Partner with senior business and technology leaders to align program outcomes with strategic priorities and enterprise objectives. • Develop high-performing teams while fostering collaboration, continuous improvement, accountability, and operational excellence. Master Data Governance Process: • Establish the operating model: Design and roll out the enterprise-wide MDM governance framework, business rules, and lifecycle policies from the ground up. • Data Governance Council: Establish, facilitate, and lead cross-functional councils to drive consensus on data standards, resolve ownership disputes, and align business unit policies. • Embed data stewardship: Recruit, coach, and activate a distributed network of business data stewards across manufacturing, sales, and supply chain functions. You'll have • Bachelor's degree in Engineering, Supply Chain Management, Operations, Business Administration, or a related field (Master's degree preferred). • 8+ years of experience in SAP program management, ERP delivery leadership, or large-scale enterprise transformation initiatives • Proven leadership of multi-workstream SAP transformation programs within complex enterprise environments & integrations - S4 HANA, EWM, YL, Sales Force, etc • Demonstrated expertise in program governance, PMO leadership, risk management, dependency management, and executive reporting. • Experience managing global System Integrators, vendors, contracts, and delivery performance metrics. • Strong stakeholder management skills with the ability to influence senior executives and cross-functional leaders. Even better, you'll have • Experience leading large-scale ERP modernization programs within industrial manufacturing, distribution, supply chain, or highly regulated industries. • Knowledge of SAP Activate methodology, Agile delivery practices, and enterprise release management frameworks. • Experience overseeing SIT, UAT, regression testing, deployment readiness, and cutover execution. • Financial management experience, including program budgeting, forecasting, investment planning, and value realization. • Experience leading organizational change management and business adoption activities. • Familiarity with cloud transformation, SAP ecosystem solutions, enterprise architecture, and integrated business processes. • Advanced communication and executive presentation skills. • SAP certifications preferred. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder or all of the above? No matter what you choose, we offer a work-life that works for you, including: • Immediate medical, dental, vision, and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year's Day • Paid time off and the option to purchase additional vacation time. This position is leadership level 5 and ranges from $141,700-$268,300. Final determination of salary grade will be based on the candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. For more information on salary and benefits, click here: Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-. Company: As Ford establishes a wholly owned subsidiary focused on Battery Energy Storage Systems, this role will initially be employed by Ford and is expected to transition to the subsidiary within one year.
10/26/2026
Full time
Ford Energy is a newly formed, wholly-owned subsidiary of Ford Motor Company dedicated to accelerating U.S. energy independence. Leveraging Ford's century of manufacturing excellence and world-class battery energy storage systems (BESS) technology, Ford Energy designs, manufactures, and services grid-scale and commercial DC battery energy storage systems (BESS). Ford Energy is uniquely positioned to capture the growing demand for reliable, US-built energy storage systems. We are not just building batteries; we are building the infrastructure for the next generation of the American grid. Why Ford Energy? At Ford Energy, you have the backing of an industrial manufacturing powerhouse with the agility of a dedicated energy startup offering industry-leading technology. We offer a competitive compensation package including performance-based bonuses, Ford vehicle discounts, and the opportunity to shape the energy strategy of one of the world's most iconic brands. Learn more at . In this position Ford Energy is seeking an accomplished Senior Manager, SAP S/4HANA Program Delivery to lead large-scale enterprise transformation initiatives focused on S/4HANA ERP deployment, along with integration of various third-party applications integration. This role will provide strategic leadership, governance, and own delivery for a complex, multi-workstream ERP transformation program. The successful candidate will drive program execution, manage delivery risks, lead cross-functional collaboration, and ensure successful transition from planning through deployment, hypercare, and steady-state operations. This role partners closely with business stakeholders, technology leaders, systems integrators, and executive sponsors to deliver measurable business outcomes to deliver Ford Energy Digital strategy. The ideal candidate combines strong operational and supply chain expertise with proven change management and cross-functional leadership skills to elevate customer experience, drive efficiency, and deliver measurable business impact. Required Travel: Up to 50% of time flexibility for travel. What you'll do S4 Launch Delivery: • Own the integrated SAP S/4HANA migration program plan, critical path, milestones, dependencies, and overall delivery roadmap. • Lead program governance, PMO execution, stage gates, sprint reviews, executive reporting, RAID management, and decision forums. • Drive proactive risk, issue, dependency, and change management across multiple workstreams and stakeholder groups. • Manage Systems Integrator (SI) performance against scope, schedule, quality, and agreed delivery KPIs. • Establish and oversee quality gate governance, including entry and exit criteria for SIT, UAT, regression testing, mock cutovers, and production readiness. • Lead cutover planning, release readiness, hypercare execution, and transition to steady-state support operations. Business Process Management & Optimization: • Conduct in-depth analysis of current MP&L, Mfg, Procurement, Finance business processes, identifying inefficiencies, risks, and opportunities for improvement. • Design and implement future-state processes that align with SAP best practices and leverage new technological capabilities. • Establish and monitor key performance indicators (KPIs) to measure the effectiveness of new processes and systems. • Champion continuous improvement methodologies to drive ongoing operational excellence. Change Management & Stakeholder Engagement: • Develop and execute robust change management strategies to ensure smooth adoption of new systems and processes by end-users. • Partner with senior business and technology leaders to align program outcomes with strategic priorities and enterprise objectives. • Develop high-performing teams while fostering collaboration, continuous improvement, accountability, and operational excellence. Master Data Governance Process: • Establish the operating model: Design and roll out the enterprise-wide MDM governance framework, business rules, and lifecycle policies from the ground up. • Data Governance Council: Establish, facilitate, and lead cross-functional councils to drive consensus on data standards, resolve ownership disputes, and align business unit policies. • Embed data stewardship: Recruit, coach, and activate a distributed network of business data stewards across manufacturing, sales, and supply chain functions. You'll have • Bachelor's degree in Engineering, Supply Chain Management, Operations, Business Administration, or a related field (Master's degree preferred). • 8+ years of experience in SAP program management, ERP delivery leadership, or large-scale enterprise transformation initiatives • Proven leadership of multi-workstream SAP transformation programs within complex enterprise environments & integrations - S4 HANA, EWM, YL, Sales Force, etc • Demonstrated expertise in program governance, PMO leadership, risk management, dependency management, and executive reporting. • Experience managing global System Integrators, vendors, contracts, and delivery performance metrics. • Strong stakeholder management skills with the ability to influence senior executives and cross-functional leaders. Even better, you'll have • Experience leading large-scale ERP modernization programs within industrial manufacturing, distribution, supply chain, or highly regulated industries. • Knowledge of SAP Activate methodology, Agile delivery practices, and enterprise release management frameworks. • Experience overseeing SIT, UAT, regression testing, deployment readiness, and cutover execution. • Financial management experience, including program budgeting, forecasting, investment planning, and value realization. • Experience leading organizational change management and business adoption activities. • Familiarity with cloud transformation, SAP ecosystem solutions, enterprise architecture, and integrated business processes. • Advanced communication and executive presentation skills. • SAP certifications preferred. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder or all of the above? No matter what you choose, we offer a work-life that works for you, including: • Immediate medical, dental, vision, and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year's Day • Paid time off and the option to purchase additional vacation time. This position is leadership level 5 and ranges from $141,700-$268,300. Final determination of salary grade will be based on the candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. For more information on salary and benefits, click here: Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-. Company: As Ford establishes a wholly owned subsidiary focused on Battery Energy Storage Systems, this role will initially be employed by Ford and is expected to transition to the subsidiary within one year.
Ford Energy is a newly formed, wholly-owned subsidiary of Ford Motor Company dedicated to accelerating U.S. energy independence. Leveraging Ford's century of manufacturing excellence and world-class battery energy storage systems (BESS) technology, Ford Energy designs, manufactures, and services grid-scale and commercial DC battery energy storage systems (BESS). Ford Energy is uniquely positioned to capture the growing demand for reliable, US-built energy storage systems. We are not just building batteries; we are building the infrastructure for the next generation of the American grid. Why Ford Energy? At Ford Energy, you have the backing of an industrial manufacturing powerhouse with the agility of a dedicated energy startup offering industry-leading technology. We offer a competitive compensation package including performance-based bonuses, Ford vehicle discounts, and the opportunity to shape the energy strategy of one of the world's most iconic brands. Learn more at . In this position Ford Energy is seeking an accomplished Senior Manager, SAP S/4HANA Program Delivery to lead large-scale enterprise transformation initiatives focused on S/4HANA ERP deployment, along with integration of various third-party applications integration. This role will provide strategic leadership, governance, and own delivery for a complex, multi-workstream ERP transformation program. The successful candidate will drive program execution, manage delivery risks, lead cross-functional collaboration, and ensure successful transition from planning through deployment, hypercare, and steady-state operations. This role partners closely with business stakeholders, technology leaders, systems integrators, and executive sponsors to deliver measurable business outcomes to deliver Ford Energy Digital strategy. The ideal candidate combines strong operational and supply chain expertise with proven change management and cross-functional leadership skills to elevate customer experience, drive efficiency, and deliver measurable business impact. Required Travel: Up to 50% of time flexibility for travel. What you'll do S4 Launch Delivery: • Own the integrated SAP S/4HANA migration program plan, critical path, milestones, dependencies, and overall delivery roadmap. • Lead program governance, PMO execution, stage gates, sprint reviews, executive reporting, RAID management, and decision forums. • Drive proactive risk, issue, dependency, and change management across multiple workstreams and stakeholder groups. • Manage Systems Integrator (SI) performance against scope, schedule, quality, and agreed delivery KPIs. • Establish and oversee quality gate governance, including entry and exit criteria for SIT, UAT, regression testing, mock cutovers, and production readiness. • Lead cutover planning, release readiness, hypercare execution, and transition to steady-state support operations. Business Process Management & Optimization: • Conduct in-depth analysis of current MP&L, Mfg, Procurement, Finance business processes, identifying inefficiencies, risks, and opportunities for improvement. • Design and implement future-state processes that align with SAP best practices and leverage new technological capabilities. • Establish and monitor key performance indicators (KPIs) to measure the effectiveness of new processes and systems. • Champion continuous improvement methodologies to drive ongoing operational excellence. Change Management & Stakeholder Engagement: • Develop and execute robust change management strategies to ensure smooth adoption of new systems and processes by end-users. • Partner with senior business and technology leaders to align program outcomes with strategic priorities and enterprise objectives. • Develop high-performing teams while fostering collaboration, continuous improvement, accountability, and operational excellence. Master Data Governance Process: • Establish the operating model: Design and roll out the enterprise-wide MDM governance framework, business rules, and lifecycle policies from the ground up. • Data Governance Council: Establish, facilitate, and lead cross-functional councils to drive consensus on data standards, resolve ownership disputes, and align business unit policies. • Embed data stewardship: Recruit, coach, and activate a distributed network of business data stewards across manufacturing, sales, and supply chain functions. You'll have • Bachelor's degree in Engineering, Supply Chain Management, Operations, Business Administration, or a related field (Master's degree preferred). • 8+ years of experience in SAP program management, ERP delivery leadership, or large-scale enterprise transformation initiatives • Proven leadership of multi-workstream SAP transformation programs within complex enterprise environments & integrations - S4 HANA, EWM, YL, Sales Force, etc • Demonstrated expertise in program governance, PMO leadership, risk management, dependency management, and executive reporting. • Experience managing global System Integrators, vendors, contracts, and delivery performance metrics. • Strong stakeholder management skills with the ability to influence senior executives and cross-functional leaders. Even better, you'll have • Experience leading large-scale ERP modernization programs within industrial manufacturing, distribution, supply chain, or highly regulated industries. • Knowledge of SAP Activate methodology, Agile delivery practices, and enterprise release management frameworks. • Experience overseeing SIT, UAT, regression testing, deployment readiness, and cutover execution. • Financial management experience, including program budgeting, forecasting, investment planning, and value realization. • Experience leading organizational change management and business adoption activities. • Familiarity with cloud transformation, SAP ecosystem solutions, enterprise architecture, and integrated business processes. • Advanced communication and executive presentation skills. • SAP certifications preferred. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder or all of the above? No matter what you choose, we offer a work-life that works for you, including: • Immediate medical, dental, vision, and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year's Day • Paid time off and the option to purchase additional vacation time. This position is leadership level 5 and ranges from $141,700-$268,300. Final determination of salary grade will be based on the candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. For more information on salary and benefits, click here: Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-. Company: As Ford establishes a wholly owned subsidiary focused on Battery Energy Storage Systems, this role will initially be employed by Ford and is expected to transition to the subsidiary within one year.
10/26/2026
Full time
Ford Energy is a newly formed, wholly-owned subsidiary of Ford Motor Company dedicated to accelerating U.S. energy independence. Leveraging Ford's century of manufacturing excellence and world-class battery energy storage systems (BESS) technology, Ford Energy designs, manufactures, and services grid-scale and commercial DC battery energy storage systems (BESS). Ford Energy is uniquely positioned to capture the growing demand for reliable, US-built energy storage systems. We are not just building batteries; we are building the infrastructure for the next generation of the American grid. Why Ford Energy? At Ford Energy, you have the backing of an industrial manufacturing powerhouse with the agility of a dedicated energy startup offering industry-leading technology. We offer a competitive compensation package including performance-based bonuses, Ford vehicle discounts, and the opportunity to shape the energy strategy of one of the world's most iconic brands. Learn more at . In this position Ford Energy is seeking an accomplished Senior Manager, SAP S/4HANA Program Delivery to lead large-scale enterprise transformation initiatives focused on S/4HANA ERP deployment, along with integration of various third-party applications integration. This role will provide strategic leadership, governance, and own delivery for a complex, multi-workstream ERP transformation program. The successful candidate will drive program execution, manage delivery risks, lead cross-functional collaboration, and ensure successful transition from planning through deployment, hypercare, and steady-state operations. This role partners closely with business stakeholders, technology leaders, systems integrators, and executive sponsors to deliver measurable business outcomes to deliver Ford Energy Digital strategy. The ideal candidate combines strong operational and supply chain expertise with proven change management and cross-functional leadership skills to elevate customer experience, drive efficiency, and deliver measurable business impact. Required Travel: Up to 50% of time flexibility for travel. What you'll do S4 Launch Delivery: • Own the integrated SAP S/4HANA migration program plan, critical path, milestones, dependencies, and overall delivery roadmap. • Lead program governance, PMO execution, stage gates, sprint reviews, executive reporting, RAID management, and decision forums. • Drive proactive risk, issue, dependency, and change management across multiple workstreams and stakeholder groups. • Manage Systems Integrator (SI) performance against scope, schedule, quality, and agreed delivery KPIs. • Establish and oversee quality gate governance, including entry and exit criteria for SIT, UAT, regression testing, mock cutovers, and production readiness. • Lead cutover planning, release readiness, hypercare execution, and transition to steady-state support operations. Business Process Management & Optimization: • Conduct in-depth analysis of current MP&L, Mfg, Procurement, Finance business processes, identifying inefficiencies, risks, and opportunities for improvement. • Design and implement future-state processes that align with SAP best practices and leverage new technological capabilities. • Establish and monitor key performance indicators (KPIs) to measure the effectiveness of new processes and systems. • Champion continuous improvement methodologies to drive ongoing operational excellence. Change Management & Stakeholder Engagement: • Develop and execute robust change management strategies to ensure smooth adoption of new systems and processes by end-users. • Partner with senior business and technology leaders to align program outcomes with strategic priorities and enterprise objectives. • Develop high-performing teams while fostering collaboration, continuous improvement, accountability, and operational excellence. Master Data Governance Process: • Establish the operating model: Design and roll out the enterprise-wide MDM governance framework, business rules, and lifecycle policies from the ground up. • Data Governance Council: Establish, facilitate, and lead cross-functional councils to drive consensus on data standards, resolve ownership disputes, and align business unit policies. • Embed data stewardship: Recruit, coach, and activate a distributed network of business data stewards across manufacturing, sales, and supply chain functions. You'll have • Bachelor's degree in Engineering, Supply Chain Management, Operations, Business Administration, or a related field (Master's degree preferred). • 8+ years of experience in SAP program management, ERP delivery leadership, or large-scale enterprise transformation initiatives • Proven leadership of multi-workstream SAP transformation programs within complex enterprise environments & integrations - S4 HANA, EWM, YL, Sales Force, etc • Demonstrated expertise in program governance, PMO leadership, risk management, dependency management, and executive reporting. • Experience managing global System Integrators, vendors, contracts, and delivery performance metrics. • Strong stakeholder management skills with the ability to influence senior executives and cross-functional leaders. Even better, you'll have • Experience leading large-scale ERP modernization programs within industrial manufacturing, distribution, supply chain, or highly regulated industries. • Knowledge of SAP Activate methodology, Agile delivery practices, and enterprise release management frameworks. • Experience overseeing SIT, UAT, regression testing, deployment readiness, and cutover execution. • Financial management experience, including program budgeting, forecasting, investment planning, and value realization. • Experience leading organizational change management and business adoption activities. • Familiarity with cloud transformation, SAP ecosystem solutions, enterprise architecture, and integrated business processes. • Advanced communication and executive presentation skills. • SAP certifications preferred. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder or all of the above? No matter what you choose, we offer a work-life that works for you, including: • Immediate medical, dental, vision, and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year's Day • Paid time off and the option to purchase additional vacation time. This position is leadership level 5 and ranges from $141,700-$268,300. Final determination of salary grade will be based on the candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. For more information on salary and benefits, click here: Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-. Company: As Ford establishes a wholly owned subsidiary focused on Battery Energy Storage Systems, this role will initially be employed by Ford and is expected to transition to the subsidiary within one year.
Job Description Job Description Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check. AI at BambooHR At BambooHR, we're all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We're leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR. Essential Job Duties The Senior Digital Analyst II helps BambooHR understand and optimize the digital customer journey across our website, marketing funnel, and digital experiences. This role partners closely with Marketing, Web, Demand Gen, Business Intelligence, and agency teams to deliver strategic insights, improve measurement capabilities, and support data-driven decisions that drive business performance. A typical day in this role may include analyzing customer behavior and conversion trends, supporting experimentation and optimization initiatives, improving first-party data and lead tracking strategies, and evaluating the impact of evolving AI-driven search and discovery trends. This role is ideal for someone who enjoys combining analytical problem-solving, strategic thinking, and cross-functional collaboration to influence digital strategy and customer experience. You will: Lead analysis of digital customer journeys across acquisition, engagement, and conversion funnels to identify optimization opportunities and influence business performance. Partner cross-functionally with Marketing, Web, Demand Gen, Product Marketing, Business Intelligence, and agency teams to define KPIs, measurement strategies, and success metrics for digital initiatives. Support and evolve first-party data strategies, lead tracking, and digital measurement frameworks to improve visibility into customer behavior and marketing performance. Deliver strategic insights and recommendations related to website performance, conversion behavior, customer engagement, and digital experience optimization. Support experimentation and testing initiatives across landing pages, chatbot experiences, messaging, and digital optimization programs. Help define measurement approaches and testing frameworks related to AI-driven search behavior, AI Overviews (AIO), LLM impacts, and evolving organic discovery trends. Monitor shifts in digital acquisition behavior and recommend strategies to improve visibility, engagement, and conversion performance in an increasingly AI-driven marketing environment. Partner with Business Intelligence teams to improve data quality, scalable reporting capabilities, and self-service analytics solutions. Support strategic planning, quarterly business reviews, and executive discussions through analytical storytelling and actionable business insights. Operate independently in ambiguous environments, proactively identifying opportunities, risks, and emerging trends across digital analytics and customer behavior. What You Need to Get the Job Done: Bachelor's degree in Analytics, Marketing, Business, Statistics, Economics, Information Systems, or related field preferred. 5+ years of experience in digital analytics, marketing analytics, web analytics, or related analytical roles with increasing strategic scope and business influence. Deep experience with web analytics platforms such as Adobe Analytics, Google Analytics, or similar enterprise analytics tools. Strong experience analyzing digital funnels, customer journeys, lead behavior, and conversion performance within B2B SaaS or digital-first environments. Demonstrated ability to influence business decisions and provide strategic recommendations through data-driven insights and analytical storytelling. Experience developing scalable measurement frameworks, attribution approaches, and first-party data strategies. Strong understanding of digital tracking methodologies, customer behavior analytics, and marketing performance measurement. Experience leading analytical support for experimentation, optimization, or digital testing initiatives. Ability to operate independently and navigate ambiguity while managing multiple strategic priorities in a fast-paced environment. Strong stakeholder management and communication skills with experience partnering cross-functionally and presenting insights to senior leaders. Proficiency in AI, SQL, Excel, and BI/reporting platforms with the ability to independently analyze and synthesize large datasets. Strong analytical rigor, intellectual curiosity, and ability to proactively identify opportunities for optimization and business impact. What Would Make Us REALLY Love You: Experience supporting B2B SaaS marketing organizations with complex digital acquisition strategies. Familiarity with AI search trends, AI Overviews (AIO), LLM-driven discovery behavior, and evolving SEO/organic measurement strategies. Experience partnering with agencies and influencing external vendor analytics strategy and performance measurement approaches. Exposure to experimentation frameworks, incrementality methodologies, or advanced marketing measurement approaches. Experience influencing digital strategy, customer journey optimization, or conversion-focused business initiatives. Familiarity with CRM ecosystems such as Salesforce and lead lifecycle analytics frameworks. What You'll Love About Us A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune Comprehensive health, life, and disability insurance Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life 401k plans with up to 6% company match $2000 Paid-Paid Vacation bonus EAP through Headspace Check out all our benefits that benefit you About Us At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective. We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office. What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you. BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know. BambooHR is An Equal Opportunity Employer M/F/D/V Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired. For information on California Privacy Policy, click here. Our process utilizes AI as an assistant to efficiently process and analyze candidate data. Recruiters and hiring managers maintain full oversight and accountability, ensuring that all final selection and rejection decisions are human-made and based solely on objective job qualifications. Please see our General Privacy Notice and California Privacy Notice for more details. See our AI Guidelines for Candidates for details on how BambooHR uses AI in recruiting, how we expect candidates to use AI, and what is not allowed.
10/26/2026
Full time
Job Description Job Description Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check. AI at BambooHR At BambooHR, we're all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We're leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR. Essential Job Duties The Senior Digital Analyst II helps BambooHR understand and optimize the digital customer journey across our website, marketing funnel, and digital experiences. This role partners closely with Marketing, Web, Demand Gen, Business Intelligence, and agency teams to deliver strategic insights, improve measurement capabilities, and support data-driven decisions that drive business performance. A typical day in this role may include analyzing customer behavior and conversion trends, supporting experimentation and optimization initiatives, improving first-party data and lead tracking strategies, and evaluating the impact of evolving AI-driven search and discovery trends. This role is ideal for someone who enjoys combining analytical problem-solving, strategic thinking, and cross-functional collaboration to influence digital strategy and customer experience. You will: Lead analysis of digital customer journeys across acquisition, engagement, and conversion funnels to identify optimization opportunities and influence business performance. Partner cross-functionally with Marketing, Web, Demand Gen, Product Marketing, Business Intelligence, and agency teams to define KPIs, measurement strategies, and success metrics for digital initiatives. Support and evolve first-party data strategies, lead tracking, and digital measurement frameworks to improve visibility into customer behavior and marketing performance. Deliver strategic insights and recommendations related to website performance, conversion behavior, customer engagement, and digital experience optimization. Support experimentation and testing initiatives across landing pages, chatbot experiences, messaging, and digital optimization programs. Help define measurement approaches and testing frameworks related to AI-driven search behavior, AI Overviews (AIO), LLM impacts, and evolving organic discovery trends. Monitor shifts in digital acquisition behavior and recommend strategies to improve visibility, engagement, and conversion performance in an increasingly AI-driven marketing environment. Partner with Business Intelligence teams to improve data quality, scalable reporting capabilities, and self-service analytics solutions. Support strategic planning, quarterly business reviews, and executive discussions through analytical storytelling and actionable business insights. Operate independently in ambiguous environments, proactively identifying opportunities, risks, and emerging trends across digital analytics and customer behavior. What You Need to Get the Job Done: Bachelor's degree in Analytics, Marketing, Business, Statistics, Economics, Information Systems, or related field preferred. 5+ years of experience in digital analytics, marketing analytics, web analytics, or related analytical roles with increasing strategic scope and business influence. Deep experience with web analytics platforms such as Adobe Analytics, Google Analytics, or similar enterprise analytics tools. Strong experience analyzing digital funnels, customer journeys, lead behavior, and conversion performance within B2B SaaS or digital-first environments. Demonstrated ability to influence business decisions and provide strategic recommendations through data-driven insights and analytical storytelling. Experience developing scalable measurement frameworks, attribution approaches, and first-party data strategies. Strong understanding of digital tracking methodologies, customer behavior analytics, and marketing performance measurement. Experience leading analytical support for experimentation, optimization, or digital testing initiatives. Ability to operate independently and navigate ambiguity while managing multiple strategic priorities in a fast-paced environment. Strong stakeholder management and communication skills with experience partnering cross-functionally and presenting insights to senior leaders. Proficiency in AI, SQL, Excel, and BI/reporting platforms with the ability to independently analyze and synthesize large datasets. Strong analytical rigor, intellectual curiosity, and ability to proactively identify opportunities for optimization and business impact. What Would Make Us REALLY Love You: Experience supporting B2B SaaS marketing organizations with complex digital acquisition strategies. Familiarity with AI search trends, AI Overviews (AIO), LLM-driven discovery behavior, and evolving SEO/organic measurement strategies. Experience partnering with agencies and influencing external vendor analytics strategy and performance measurement approaches. Exposure to experimentation frameworks, incrementality methodologies, or advanced marketing measurement approaches. Experience influencing digital strategy, customer journey optimization, or conversion-focused business initiatives. Familiarity with CRM ecosystems such as Salesforce and lead lifecycle analytics frameworks. What You'll Love About Us A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune Comprehensive health, life, and disability insurance Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life 401k plans with up to 6% company match $2000 Paid-Paid Vacation bonus EAP through Headspace Check out all our benefits that benefit you About Us At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective. We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office. What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you. BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know. BambooHR is An Equal Opportunity Employer M/F/D/V Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired. For information on California Privacy Policy, click here. Our process utilizes AI as an assistant to efficiently process and analyze candidate data. Recruiters and hiring managers maintain full oversight and accountability, ensuring that all final selection and rejection decisions are human-made and based solely on objective job qualifications. Please see our General Privacy Notice and California Privacy Notice for more details. See our AI Guidelines for Candidates for details on how BambooHR uses AI in recruiting, how we expect candidates to use AI, and what is not allowed.
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Senior Specialist, Systems Engineer Job Code: 44203 Job Location: Waco, TX Job Schedule: 9/80: Employees work 9 out of every 14 days- totaling 80 hours worked- and have every other Friday off Job Description: L3Harris is actively seeking a Systems Engineer (SE) to support requirement development, design, development, test, and integration of complex, specialized hardware/software systems installed on ground and airborne platforms. In this role, the candidate will work with the Integrated Product Team (IPT) to ensure that the customer's needs are understood, documented, and agreed too. They will support the technical solution development and help ensure the as-built product meets the requirement baseline. The candidate will possess proven work history that demonstrates their ability to work as a member of the development team. Essential Functions: Design and develop physical architectures incorporating mission system equipment into airborne systems for military and commercial customers. These systems vary from program to program, so the ability to quickly learn and integrate new systems is critical. This requires a baseline understanding of electrical and mechanical systems. Translate customer and airworthiness requirements into unique verifiable system level requirements Lead Program Integrated Product Teams of cross-disciplined engineers with internal and external members Become a focal point for conversation with the customer on technical issues Define requirement traceability methods Perform the systems engineering trade study process Evaluate trade studies for accuracy and completeness Write subsystem specifications based on system level requirements Evaluate alternative solutions and establish preliminary system design Prepare effective presentations to communicate technical information to both technical and non-technical professionals Ability to use standard Microsoft Office suite of applications Ability to operate within a Product Lifecycle Manager (PLM); TeamCenter preferred Must be able to travel up to 10% Qualifications: Bachelor's degree and a minimum of 6 years related experience, or Graduate Degree and a minimum of 4 years of prior related experience. In lieu of a degree, must have a minimum of 10 years related experience. Preferred Additional Skills: Master Test Planning - tracking which ATPs need ran and coordinating with Test SMEs Requirements Traceability - ensuring procedures/reports align with overall requirements Test Procedure Writing; Test Reporting (documentation as a whole) Equipment qualification for FAA - tracking environmental tests An active TS/SCI clearance is highly desirable Prior experience integrating mission systems on airborne platforms. DOORS experience Digital Databus Standards (ARINC 429, MIL-STD-1553) experience Excellent written, oral, and presentation communication skills Experience working with subcontractors and US Government customers Experience working successfully both independently and in a team environment with the ability to lead teams through a system development and integration cycle L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
10/26/2026
Full time
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Senior Specialist, Systems Engineer Job Code: 44203 Job Location: Waco, TX Job Schedule: 9/80: Employees work 9 out of every 14 days- totaling 80 hours worked- and have every other Friday off Job Description: L3Harris is actively seeking a Systems Engineer (SE) to support requirement development, design, development, test, and integration of complex, specialized hardware/software systems installed on ground and airborne platforms. In this role, the candidate will work with the Integrated Product Team (IPT) to ensure that the customer's needs are understood, documented, and agreed too. They will support the technical solution development and help ensure the as-built product meets the requirement baseline. The candidate will possess proven work history that demonstrates their ability to work as a member of the development team. Essential Functions: Design and develop physical architectures incorporating mission system equipment into airborne systems for military and commercial customers. These systems vary from program to program, so the ability to quickly learn and integrate new systems is critical. This requires a baseline understanding of electrical and mechanical systems. Translate customer and airworthiness requirements into unique verifiable system level requirements Lead Program Integrated Product Teams of cross-disciplined engineers with internal and external members Become a focal point for conversation with the customer on technical issues Define requirement traceability methods Perform the systems engineering trade study process Evaluate trade studies for accuracy and completeness Write subsystem specifications based on system level requirements Evaluate alternative solutions and establish preliminary system design Prepare effective presentations to communicate technical information to both technical and non-technical professionals Ability to use standard Microsoft Office suite of applications Ability to operate within a Product Lifecycle Manager (PLM); TeamCenter preferred Must be able to travel up to 10% Qualifications: Bachelor's degree and a minimum of 6 years related experience, or Graduate Degree and a minimum of 4 years of prior related experience. In lieu of a degree, must have a minimum of 10 years related experience. Preferred Additional Skills: Master Test Planning - tracking which ATPs need ran and coordinating with Test SMEs Requirements Traceability - ensuring procedures/reports align with overall requirements Test Procedure Writing; Test Reporting (documentation as a whole) Equipment qualification for FAA - tracking environmental tests An active TS/SCI clearance is highly desirable Prior experience integrating mission systems on airborne platforms. DOORS experience Digital Databus Standards (ARINC 429, MIL-STD-1553) experience Excellent written, oral, and presentation communication skills Experience working with subcontractors and US Government customers Experience working successfully both independently and in a team environment with the ability to lead teams through a system development and integration cycle L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
This job is with BBC, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About BBC Studios A globally renowned media company borne of the BBC. We make and distribute some of the world's most sought-after TV, audio and digital content. Our ambition is to be the home of the most powerful, entertaining and inspiring stories for people all around the world. A globally renowned media company borne of the BBC. We make and distribute some of the world's most sought-after TV, audio and digital content. Our ambition is to be the home of the most powerful, entertaining and inspiring stories for people all around the world. About the Strategy & Business Intelligence Team The Strategy & Business Intelligence team supports BBC Studios Ad Sales by driving commercial growth, business performance and future capability through strategic insight, trusted data, connected commercial platforms and high-quality business intelligence. This role is part of the Revenue Performance team within Strategy & Business Intelligence. The function is responsible for ensuring the North Am sales teams are equipped with information and insights to enable them to maximise their sales efforts. Working across Sales, Data Solutions, Product, Technology and Senior Leadership, the function spans many far-reaching areas of the business and uses this unique view to offer an important perspective on commercial decisions. It ensures pricing decisions and financial forecasts are rooted in robust data and the latest business context. About the Business Intelligence Manager Role We are looking for a commercially minded and data literate Business Intelligence Manager who is enthusiastic about being involved in forecasting, sales strategy and harnessing data across multiple systems. This is a role where curiosity and collaboration are key. Working across multiple diverse stakeholders in a broad and complicated business means great exposure and requires strong adaptability and communication skills. Whilst regular reporting is a part of the role, we are looking for someone who can seek opportunities in automation to free up time to analyse other areas of the business and push for change. There is large scope for up-skilling in technical skills. This role has exposure to senior levels of leadership. Key Responsibilities & Accountabilities Forecasting: Own the regular forecasting process for North Am, working with senior sales leads to gain insight into regional activity and distil the information into a robust financial forecast with a clear narrative. Dashboard creation/maintenance: Understand requirements from stakeholders and if necessary, collaborate with our data team to set up a data pipeline and create a self-serve dashboard on Tableau. Stakeholder management: Ensure that senior sales leads in North Am have the information they need to do their best work. Make sure that the systems and tools we have in place are working for them, and if not, driving change through curiosity, networking and persistence. Team collaboration: Work with parallel roles in Singapore and London to learn, share, and find ways to join up regional projects to deliver global benefits. Work closely with team members in Strategy and Data roles to drive projects forwards. Market analysis: Respond to ad hoc requests from North Am sales teams to lean on our market intelligence tools to produce analysis which might zoom in on a certain sector or advertiser. These should supply sales teams with the information they need to make informed strategic decisions or get them ready for a pitch. Financial reporting: Work with key stakeholders in finance and across products to deliver regular financial reporting. Once reports are understood, lean into automation to minimise the workload and improve the output of these reports. Pricing: Work to keep prices relevant and optimised to maximise the yield from Sales teams' efforts. Input into the pricing of any new commercial products through thorough analysis. Required Quialifications Bachelor's degree in a STEM subject 4+ years of work experience in a data analytics role with an exceptional track record. Experience in management reporting, automation and business forecasting. Demonstrated proficiency in leveraging AI-powered tools to automate routine tasks and enhance insight generation. Demonstrable experience working on Excel. Experience with visualisation tools e.g. Tableau, PowerPoint. Proven experience defining and delivering project roadmaps; simplifying complex problems and translating business priorities into solutions. Proven ability to deliver across multiple concurrent initiatives amongst organisational complexity. Strong stakeholder management skills, with experience influencing senior leaders and building trusted cross-functional relationships. Desired Qualifications Experience with SQL, Python or other analytical programming languages. Experience working within media, advertising, publishing or commercial sales organisations, with an understanding of industry trends and competitors. Experience in pricing strategy and sales optimisation. Compensation The anticipated annual base salary range for this position is $102,000 - $123,000. The actual base salary offered depends on the qualifications of the individual applicant for the position, years of relevant experience, specificand unique skills, level of education attained, certifications or other professional licenses held, and geographic location of the position.
10/26/2026
Full time
This job is with BBC, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About BBC Studios A globally renowned media company borne of the BBC. We make and distribute some of the world's most sought-after TV, audio and digital content. Our ambition is to be the home of the most powerful, entertaining and inspiring stories for people all around the world. A globally renowned media company borne of the BBC. We make and distribute some of the world's most sought-after TV, audio and digital content. Our ambition is to be the home of the most powerful, entertaining and inspiring stories for people all around the world. About the Strategy & Business Intelligence Team The Strategy & Business Intelligence team supports BBC Studios Ad Sales by driving commercial growth, business performance and future capability through strategic insight, trusted data, connected commercial platforms and high-quality business intelligence. This role is part of the Revenue Performance team within Strategy & Business Intelligence. The function is responsible for ensuring the North Am sales teams are equipped with information and insights to enable them to maximise their sales efforts. Working across Sales, Data Solutions, Product, Technology and Senior Leadership, the function spans many far-reaching areas of the business and uses this unique view to offer an important perspective on commercial decisions. It ensures pricing decisions and financial forecasts are rooted in robust data and the latest business context. About the Business Intelligence Manager Role We are looking for a commercially minded and data literate Business Intelligence Manager who is enthusiastic about being involved in forecasting, sales strategy and harnessing data across multiple systems. This is a role where curiosity and collaboration are key. Working across multiple diverse stakeholders in a broad and complicated business means great exposure and requires strong adaptability and communication skills. Whilst regular reporting is a part of the role, we are looking for someone who can seek opportunities in automation to free up time to analyse other areas of the business and push for change. There is large scope for up-skilling in technical skills. This role has exposure to senior levels of leadership. Key Responsibilities & Accountabilities Forecasting: Own the regular forecasting process for North Am, working with senior sales leads to gain insight into regional activity and distil the information into a robust financial forecast with a clear narrative. Dashboard creation/maintenance: Understand requirements from stakeholders and if necessary, collaborate with our data team to set up a data pipeline and create a self-serve dashboard on Tableau. Stakeholder management: Ensure that senior sales leads in North Am have the information they need to do their best work. Make sure that the systems and tools we have in place are working for them, and if not, driving change through curiosity, networking and persistence. Team collaboration: Work with parallel roles in Singapore and London to learn, share, and find ways to join up regional projects to deliver global benefits. Work closely with team members in Strategy and Data roles to drive projects forwards. Market analysis: Respond to ad hoc requests from North Am sales teams to lean on our market intelligence tools to produce analysis which might zoom in on a certain sector or advertiser. These should supply sales teams with the information they need to make informed strategic decisions or get them ready for a pitch. Financial reporting: Work with key stakeholders in finance and across products to deliver regular financial reporting. Once reports are understood, lean into automation to minimise the workload and improve the output of these reports. Pricing: Work to keep prices relevant and optimised to maximise the yield from Sales teams' efforts. Input into the pricing of any new commercial products through thorough analysis. Required Quialifications Bachelor's degree in a STEM subject 4+ years of work experience in a data analytics role with an exceptional track record. Experience in management reporting, automation and business forecasting. Demonstrated proficiency in leveraging AI-powered tools to automate routine tasks and enhance insight generation. Demonstrable experience working on Excel. Experience with visualisation tools e.g. Tableau, PowerPoint. Proven experience defining and delivering project roadmaps; simplifying complex problems and translating business priorities into solutions. Proven ability to deliver across multiple concurrent initiatives amongst organisational complexity. Strong stakeholder management skills, with experience influencing senior leaders and building trusted cross-functional relationships. Desired Qualifications Experience with SQL, Python or other analytical programming languages. Experience working within media, advertising, publishing or commercial sales organisations, with an understanding of industry trends and competitors. Experience in pricing strategy and sales optimisation. Compensation The anticipated annual base salary range for this position is $102,000 - $123,000. The actual base salary offered depends on the qualifications of the individual applicant for the position, years of relevant experience, specificand unique skills, level of education attained, certifications or other professional licenses held, and geographic location of the position.
Candidates must be authorized to work in the United States without the need for current or future visa sponsorship. This position is for full-time, onsite employment at the Family Dollar Chesapeake Store Support Center Summary of Position (Job Purpose) This is an exciting opportunity to join the Data & Analytics Delivery Organization at Family Dollar, where our enterprise is undergoing a major transformation to become a more data-driven organization. Insights from our rapidly growing data environment are fueling critical decisions that shape our customer experience, operational efficiency, and strategic growth. We are seeking a skilled Business Analyst, Enterprise Data & Analytics who is passionate about building scalable data & BI solutions and lives and breathes data. This role collaborates closely with business partners, subject matter experts and engineers to define goals, translate needs into requirements, and deliver features that power analytics and reporting across the enterprise. You will support teams across Digital Marketing, Merchandising, Data Science, Supply Chain, eCommerce, Finance, and Stores by delivering analytics solutions, metrics, dashboards, and data capabilities. The Business Analyst must be highly collaborative, organized, analytical, and an excellent communicator and problem solver. Principal Duties and Responsibilities Partners with Director and Engineering Managers on the development and execution of enterprise data product strategy. Develops clear requirements across business domains by collaborating with Business, Analytics, and Executive teams. Builds and owns a portfolio of data products-including dashboards, KPIs, semantic data layers, and self-service analytics tools-for internal and external stakeholders. Partners with stakeholders to define the UX requirements and user journeys. Works with Analytics partners to design prototypes for metrics, dashboards, and analytical experiences. Partners with Engineering Managers to manage scrum teams by setting priorities, defining epics and stories, and communicating a clear product vision. Translates complex analyses and ambiguous business needs into simple, actionable requirements and clear presentations. Conducts regular and ad hoc reporting, monitors KPIs, and measures product adoption, performance, and ROI. Builds strong cross-functional relationships to ensure alignment across business and technical teams. Maintains knowledge of industry trends, emerging data technologies, and competitive analytics capabilities to identify product improvements and innovation opportunities. Partners with Data Engineering and Governance to ensure data quality, lineage, definitions, and reliability meet enterprise standards. Drives user research, feedback sessions, and change management efforts to improve product usability and adoption. Creates clear documentation including PRDs, user stories, acceptance criteria, release notes, and user guides. Minimum Requirements/Qualifications Bachelor's degree in Business, Information Technology, Analytics, or related field. 3+ years of experience in product management, data analytics, business intelligence, or related functions. 3+ years of hands-on experience with analytics, data, or visualization tools. Excellent analytical and critical-thinking skills with the ability to build business cases, measure impact, and present results to senior leadership. Strong relationship-building, negotiation, and communication skills with a proven ability to influence without authority. High attention to detail with the ability to manage multiple priorities, collaborate across teams, and operate effectively in a fast-paced, changing environment. Strong proficiency in SQL (BigQuery preferred) and BI tools such as MicroStrategy, Tableau, or Power BI. Exceptional verbal and written communication skills, including executive presentations. Familiarity with Agile methodologies and experience writing epics, user stories, and acceptance criteria. Understanding of data modeling concepts, ETL/ELT pipelines, data quality, and semantic layers is a plus. Experience with data governance, KPI definition, product success metrics, or self-service analytics is a strong advantage. Experience in retail, supply chain, or eCommerce is helpful but not required. This is not to be considered a complete list of job duties, as they may be amended or added to as needed. Projected Salary Range: $91000-$102,250 Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and makes all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. Full time 510 Volvo Parkway,Chesapeake,Virginia 23320 Supply Chain Support Family Dollar
10/26/2026
Full time
Candidates must be authorized to work in the United States without the need for current or future visa sponsorship. This position is for full-time, onsite employment at the Family Dollar Chesapeake Store Support Center Summary of Position (Job Purpose) This is an exciting opportunity to join the Data & Analytics Delivery Organization at Family Dollar, where our enterprise is undergoing a major transformation to become a more data-driven organization. Insights from our rapidly growing data environment are fueling critical decisions that shape our customer experience, operational efficiency, and strategic growth. We are seeking a skilled Business Analyst, Enterprise Data & Analytics who is passionate about building scalable data & BI solutions and lives and breathes data. This role collaborates closely with business partners, subject matter experts and engineers to define goals, translate needs into requirements, and deliver features that power analytics and reporting across the enterprise. You will support teams across Digital Marketing, Merchandising, Data Science, Supply Chain, eCommerce, Finance, and Stores by delivering analytics solutions, metrics, dashboards, and data capabilities. The Business Analyst must be highly collaborative, organized, analytical, and an excellent communicator and problem solver. Principal Duties and Responsibilities Partners with Director and Engineering Managers on the development and execution of enterprise data product strategy. Develops clear requirements across business domains by collaborating with Business, Analytics, and Executive teams. Builds and owns a portfolio of data products-including dashboards, KPIs, semantic data layers, and self-service analytics tools-for internal and external stakeholders. Partners with stakeholders to define the UX requirements and user journeys. Works with Analytics partners to design prototypes for metrics, dashboards, and analytical experiences. Partners with Engineering Managers to manage scrum teams by setting priorities, defining epics and stories, and communicating a clear product vision. Translates complex analyses and ambiguous business needs into simple, actionable requirements and clear presentations. Conducts regular and ad hoc reporting, monitors KPIs, and measures product adoption, performance, and ROI. Builds strong cross-functional relationships to ensure alignment across business and technical teams. Maintains knowledge of industry trends, emerging data technologies, and competitive analytics capabilities to identify product improvements and innovation opportunities. Partners with Data Engineering and Governance to ensure data quality, lineage, definitions, and reliability meet enterprise standards. Drives user research, feedback sessions, and change management efforts to improve product usability and adoption. Creates clear documentation including PRDs, user stories, acceptance criteria, release notes, and user guides. Minimum Requirements/Qualifications Bachelor's degree in Business, Information Technology, Analytics, or related field. 3+ years of experience in product management, data analytics, business intelligence, or related functions. 3+ years of hands-on experience with analytics, data, or visualization tools. Excellent analytical and critical-thinking skills with the ability to build business cases, measure impact, and present results to senior leadership. Strong relationship-building, negotiation, and communication skills with a proven ability to influence without authority. High attention to detail with the ability to manage multiple priorities, collaborate across teams, and operate effectively in a fast-paced, changing environment. Strong proficiency in SQL (BigQuery preferred) and BI tools such as MicroStrategy, Tableau, or Power BI. Exceptional verbal and written communication skills, including executive presentations. Familiarity with Agile methodologies and experience writing epics, user stories, and acceptance criteria. Understanding of data modeling concepts, ETL/ELT pipelines, data quality, and semantic layers is a plus. Experience with data governance, KPI definition, product success metrics, or self-service analytics is a strong advantage. Experience in retail, supply chain, or eCommerce is helpful but not required. This is not to be considered a complete list of job duties, as they may be amended or added to as needed. Projected Salary Range: $91000-$102,250 Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and makes all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. Full time 510 Volvo Parkway,Chesapeake,Virginia 23320 Supply Chain Support Family Dollar
Specialized Component Parts Limited Inc
Auburn, Indiana
Company: SCP Limited Reports to: Jason Gilbert, Chief Commercial Officer Location: Auburn, Indiana Position Type Full-Time, Leadership Role Position Summary SCP is seeking a seasoned and proven Automation Engineering Manager to lead the development, implementation, and continuous improvement of manufacturing automation and new-product industrialization initiatives. This individual will serve as the primary technical and project leader connecting SCP's internal engineering and maintenance teams with outside automation integrators, equipment suppliers, and technology partners. The successful candidate will have demonstrated experience taking complex automation projects from initial concept and requirements development through equipment design, installation, validation, production launch, and sustained performance. The Automation Engineering Manager must combine strong technical competency with exceptional project management, leadership, vendor management, and data-analysis capabilities. This role will be expected to create clarity around project requirements, establish measurable performance standards, identify risks early, and ensure automation projects deliver the expected improvements in quality, throughput, labor efficiency, reliability, and manufacturing cost. The position will also play an important role in new product introduction and manufacturing process development, helping SCP transition new products and processes from engineering development into reliable, scalable production. Key Responsibilities Automation Strategy & Project Leadership Lead automation projects from concept through production implementation and stabilization. Develop clear automation project scopes, requirements, specifications, timelines, budgets, milestones, and acceptance criteria. Translate manufacturing requirements into detailed equipment and automation specifications. Manage multiple automation projects simultaneously while maintaining visibility to schedule, cost, risk, and performance. Lead equipment design reviews, project reviews, FATs, SATs, installation, commissioning, and production validation. Establish measurable success criteria for each automation project including cycle time, uptime, yield, quality, labor reduction, scrap, and return on investment. Identify project risks early and develop effective mitigation and recovery plans. Vendor & Systems Integrator Management Serve as SCP's primary technical interface with automation integrators, machine builders, controls companies, robotics suppliers, vision-system suppliers, and other outside engineering partners. Evaluate and select appropriate vendors and technology partners. Hold outside vendors accountable to technical specifications, timelines, budgets, documentation requirements, and equipment performance. Conduct regular project reviews with vendors and internal stakeholders. Challenge equipment designs and proposed solutions to ensure systems are robust, maintainable, scalable, and appropriate for SCP's manufacturing environment. Ensure SCP maintains ownership and access to critical equipment documentation, programs, drawings, data, and technical knowledge. Internal Engineering Leadership Work collaboratively with manufacturing engineers, process engineers, controls engineers, technicians, maintenance personnel, operators, quality personnel, and production leadership. Provide technical leadership and mentorship to engineers and technicians supporting automated manufacturing systems. Establish engineering standards and best practices for automation equipment. Develop internal troubleshooting and maintenance capability so SCP is not unnecessarily dependent upon outside vendors. Ensure effective knowledge transfer from equipment suppliers to SCP's internal technical teams. New Product Introduction & Manufacturing Development Partner with product engineering and manufacturing teams during the development and introduction of new products. Develop manufacturing concepts and processes capable of producing new products safely, reliably, and economically at production volumes. Evaluate manufacturing technologies, equipment requirements, tooling concepts, automation opportunities, and process risks. Participate in design-for-manufacturing and design-for-automation reviews. Develop and execute manufacturing launch plans for new products. Ensure manufacturing equipment and processes are validated before full production release. Support prototype, pilot, pre-production, and production ramp activities. Manufacturing Data & Digital Systems The successful candidate must be highly comfortable working with manufacturing data and using data to drive technical decisions. Responsibilities include: Define the critical data required from automated manufacturing processes. Establish methods for automatically collecting machine, process, production, quality, and downtime data. Work with internal data and software teams to connect equipment data to SCP's broader manufacturing data architecture. Develop meaningful KPIs and dashboards for automated equipment and manufacturing processes. Analyze cycle time, downtime, machine utilization, quality, scrap, throughput, and equipment performance. Use data to identify root causes and prioritize improvement opportunities. Help move SCP toward real-time visibility of manufacturing performance and equipment condition. Support implementation of sensors, machine connectivity, databases, historian systems, PLC-generated data, and other Industry 4.0 technologies. Continuous Improvement & Manufacturing Performance Identify opportunities for automation, mechanization, error-proofing, and improved process control. Improve equipment OEE, uptime, throughput, quality, and reliability. Reduce manufacturing variability, manual intervention, and opportunities for human error. Lead structured root-cause analysis for equipment and process failures. Develop corrective actions that permanently eliminate recurring problems. Partner with Operations to ensure automation solutions support actual production requirements rather than simply achieving technical functionality. Required Qualifications Bachelor's degree in Mechanical Engineering, Electrical Engineering, Controls Engineering, Manufacturing Engineering, Automation Engineering, Mechatronics, or related technical discipline. 5+ years of relevant manufacturing engineering and automation experience. Demonstrated experience successfully leading significant manufacturing automation projects. Experience managing machine builders, systems integrators, robotics companies, and outside engineering firms. Strong project-management experience involving capital equipment projects. Experience with automated manufacturing equipment, PLC-controlled systems, robotics, sensors, machine vision, motion systems, servo systems, and industrial controls. Demonstrated understanding of manufacturing processes, machine design, tooling, fixtures, and production systems. Experience supporting new product introduction and manufacturing process development. Strong troubleshooting and structured root-cause-analysis skills. Strong proficiency working with manufacturing data and performance metrics. Ability to analyze and interpret large amounts of process and equipment data. Strong written and verbal communication skills. Demonstrated ability to lead engineers, technicians, suppliers, and cross-functional teams. Preferred Qualifications Experience with several of the following would be highly desirable: PLC and HMI platforms Robotics and collaborative robotics Machine vision Servo and motion control Automated inspection and testing systems Automated material handling Manufacturing execution systems SQL/databases or manufacturing historians Power BI or similar data-visualization platforms Statistical process control OEE and manufacturing KPI systems Lean manufacturing and Six Sigma methodologies PFMEA and Control Plans Equipment validation and capability studies High-volume discrete manufacturing Ceramic, machining, furnace, assembly, or testing processes The Opportunity This role represents an opportunity to help build the next generation of SCP's manufacturing organization. The Automation Engineering Manager will have significant influence over how SCP designs its future manufacturing systems, introduces new products, implements automation, captures manufacturing data, and develops the engineering capabilities required to support the company's continued growth. We are looking for someone who has already demonstrated the ability to successfully deliver complex automation systems in a manufacturing environment and is ready to take ownership of building that capability at SCP. Compensation details: 140000 Yearly Salary PIfe151a5fa6-
10/26/2026
Full time
Company: SCP Limited Reports to: Jason Gilbert, Chief Commercial Officer Location: Auburn, Indiana Position Type Full-Time, Leadership Role Position Summary SCP is seeking a seasoned and proven Automation Engineering Manager to lead the development, implementation, and continuous improvement of manufacturing automation and new-product industrialization initiatives. This individual will serve as the primary technical and project leader connecting SCP's internal engineering and maintenance teams with outside automation integrators, equipment suppliers, and technology partners. The successful candidate will have demonstrated experience taking complex automation projects from initial concept and requirements development through equipment design, installation, validation, production launch, and sustained performance. The Automation Engineering Manager must combine strong technical competency with exceptional project management, leadership, vendor management, and data-analysis capabilities. This role will be expected to create clarity around project requirements, establish measurable performance standards, identify risks early, and ensure automation projects deliver the expected improvements in quality, throughput, labor efficiency, reliability, and manufacturing cost. The position will also play an important role in new product introduction and manufacturing process development, helping SCP transition new products and processes from engineering development into reliable, scalable production. Key Responsibilities Automation Strategy & Project Leadership Lead automation projects from concept through production implementation and stabilization. Develop clear automation project scopes, requirements, specifications, timelines, budgets, milestones, and acceptance criteria. Translate manufacturing requirements into detailed equipment and automation specifications. Manage multiple automation projects simultaneously while maintaining visibility to schedule, cost, risk, and performance. Lead equipment design reviews, project reviews, FATs, SATs, installation, commissioning, and production validation. Establish measurable success criteria for each automation project including cycle time, uptime, yield, quality, labor reduction, scrap, and return on investment. Identify project risks early and develop effective mitigation and recovery plans. Vendor & Systems Integrator Management Serve as SCP's primary technical interface with automation integrators, machine builders, controls companies, robotics suppliers, vision-system suppliers, and other outside engineering partners. Evaluate and select appropriate vendors and technology partners. Hold outside vendors accountable to technical specifications, timelines, budgets, documentation requirements, and equipment performance. Conduct regular project reviews with vendors and internal stakeholders. Challenge equipment designs and proposed solutions to ensure systems are robust, maintainable, scalable, and appropriate for SCP's manufacturing environment. Ensure SCP maintains ownership and access to critical equipment documentation, programs, drawings, data, and technical knowledge. Internal Engineering Leadership Work collaboratively with manufacturing engineers, process engineers, controls engineers, technicians, maintenance personnel, operators, quality personnel, and production leadership. Provide technical leadership and mentorship to engineers and technicians supporting automated manufacturing systems. Establish engineering standards and best practices for automation equipment. Develop internal troubleshooting and maintenance capability so SCP is not unnecessarily dependent upon outside vendors. Ensure effective knowledge transfer from equipment suppliers to SCP's internal technical teams. New Product Introduction & Manufacturing Development Partner with product engineering and manufacturing teams during the development and introduction of new products. Develop manufacturing concepts and processes capable of producing new products safely, reliably, and economically at production volumes. Evaluate manufacturing technologies, equipment requirements, tooling concepts, automation opportunities, and process risks. Participate in design-for-manufacturing and design-for-automation reviews. Develop and execute manufacturing launch plans for new products. Ensure manufacturing equipment and processes are validated before full production release. Support prototype, pilot, pre-production, and production ramp activities. Manufacturing Data & Digital Systems The successful candidate must be highly comfortable working with manufacturing data and using data to drive technical decisions. Responsibilities include: Define the critical data required from automated manufacturing processes. Establish methods for automatically collecting machine, process, production, quality, and downtime data. Work with internal data and software teams to connect equipment data to SCP's broader manufacturing data architecture. Develop meaningful KPIs and dashboards for automated equipment and manufacturing processes. Analyze cycle time, downtime, machine utilization, quality, scrap, throughput, and equipment performance. Use data to identify root causes and prioritize improvement opportunities. Help move SCP toward real-time visibility of manufacturing performance and equipment condition. Support implementation of sensors, machine connectivity, databases, historian systems, PLC-generated data, and other Industry 4.0 technologies. Continuous Improvement & Manufacturing Performance Identify opportunities for automation, mechanization, error-proofing, and improved process control. Improve equipment OEE, uptime, throughput, quality, and reliability. Reduce manufacturing variability, manual intervention, and opportunities for human error. Lead structured root-cause analysis for equipment and process failures. Develop corrective actions that permanently eliminate recurring problems. Partner with Operations to ensure automation solutions support actual production requirements rather than simply achieving technical functionality. Required Qualifications Bachelor's degree in Mechanical Engineering, Electrical Engineering, Controls Engineering, Manufacturing Engineering, Automation Engineering, Mechatronics, or related technical discipline. 5+ years of relevant manufacturing engineering and automation experience. Demonstrated experience successfully leading significant manufacturing automation projects. Experience managing machine builders, systems integrators, robotics companies, and outside engineering firms. Strong project-management experience involving capital equipment projects. Experience with automated manufacturing equipment, PLC-controlled systems, robotics, sensors, machine vision, motion systems, servo systems, and industrial controls. Demonstrated understanding of manufacturing processes, machine design, tooling, fixtures, and production systems. Experience supporting new product introduction and manufacturing process development. Strong troubleshooting and structured root-cause-analysis skills. Strong proficiency working with manufacturing data and performance metrics. Ability to analyze and interpret large amounts of process and equipment data. Strong written and verbal communication skills. Demonstrated ability to lead engineers, technicians, suppliers, and cross-functional teams. Preferred Qualifications Experience with several of the following would be highly desirable: PLC and HMI platforms Robotics and collaborative robotics Machine vision Servo and motion control Automated inspection and testing systems Automated material handling Manufacturing execution systems SQL/databases or manufacturing historians Power BI or similar data-visualization platforms Statistical process control OEE and manufacturing KPI systems Lean manufacturing and Six Sigma methodologies PFMEA and Control Plans Equipment validation and capability studies High-volume discrete manufacturing Ceramic, machining, furnace, assembly, or testing processes The Opportunity This role represents an opportunity to help build the next generation of SCP's manufacturing organization. The Automation Engineering Manager will have significant influence over how SCP designs its future manufacturing systems, introduces new products, implements automation, captures manufacturing data, and develops the engineering capabilities required to support the company's continued growth. We are looking for someone who has already demonstrated the ability to successfully deliver complex automation systems in a manufacturing environment and is ready to take ownership of building that capability at SCP. Compensation details: 140000 Yearly Salary PIfe151a5fa6-
This job is with Novartis, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Summary The ideal location for this role is East Hanover, NJ but a distant working arrangement may be possible in certain states. Distant workers are responsible for the cost of home office expenses and periodic travel/lodging will be determined necessary by hiring manager. For associates working on-site, relocation assistance to be within 50 miles of the site may be available. This position will require 10% travel as defined by the business (domestic and or international). About the Role The Executive Director, Strategy & Innovation will lead the long-term strategy, innovation roadmap, and ecosystem partnerships that shape the future of NovaOS, Novartis' enterprise AI platform. This leader will identify emerging AI technologies, evaluate market trends, incubate new AI-enabled capabilities, and drive strategic investments that accelerate business value, competitive advantage, and enterprise transformation. Working across Product, Applied AI, Engineering, and Commercial teams, the role will help define the next generation of AI products and platform capabilities. Responsibilities: • Define and drive the strategic roadmap and innovation agenda for the enterprise AI platform in partnership with Product and Business leadership. • Identify emerging technologies, market trends, customer needs, and competitive opportunities that shape future product investments. • Lead strategic discovery, concept development, business case creation, and incubation of new AI-enabled capabilities. • Develop and manage strategic partnerships with technology providers, startups, academia, and innovation ecosystems. • Partner with Product Management, Applied AI, Engineering, UX, and Commercial teams to transition validated concepts into product roadmaps. • Establish innovation governance, portfolio prioritization, and investment frameworks that balance short-term delivery with long-term strategic growth. • Build and lead a high-performing strategy and innovation organization while fostering a culture of experimentation, learning, and continuous improvement. Education: Bachelor's or advanced degree in Business, Engineering, Computer Science, Data Science, or a related discipline. Required: • 10+ years of experience in corporate strategy, product strategy, innovation, management consulting, or digital transformation leadership. • Demonstrated success developing enterprise technology strategies and leading cross-functional innovation initiatives. • Strong executive communication, strategic thinking, and stakeholder management skills with experience influencing senior leadership. • Solid understanding of AI, enterprise software, digital platforms, and product management principles. Preferred: • Experience developing AI platform strategies, strategic partnerships, or innovation portfolios. • Experience in pharmaceutical, healthcare, or other highly regulated industries. The salary for this position is expected to range between $236,600.00 and $439,400.00 annual per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? Benefits and Rewards: Learn about all the ways we'll help you thrive personally and professionally. Read our handbook (PDF 30 MB) EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to email protected or call + and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
10/26/2026
Full time
This job is with Novartis, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Summary The ideal location for this role is East Hanover, NJ but a distant working arrangement may be possible in certain states. Distant workers are responsible for the cost of home office expenses and periodic travel/lodging will be determined necessary by hiring manager. For associates working on-site, relocation assistance to be within 50 miles of the site may be available. This position will require 10% travel as defined by the business (domestic and or international). About the Role The Executive Director, Strategy & Innovation will lead the long-term strategy, innovation roadmap, and ecosystem partnerships that shape the future of NovaOS, Novartis' enterprise AI platform. This leader will identify emerging AI technologies, evaluate market trends, incubate new AI-enabled capabilities, and drive strategic investments that accelerate business value, competitive advantage, and enterprise transformation. Working across Product, Applied AI, Engineering, and Commercial teams, the role will help define the next generation of AI products and platform capabilities. Responsibilities: • Define and drive the strategic roadmap and innovation agenda for the enterprise AI platform in partnership with Product and Business leadership. • Identify emerging technologies, market trends, customer needs, and competitive opportunities that shape future product investments. • Lead strategic discovery, concept development, business case creation, and incubation of new AI-enabled capabilities. • Develop and manage strategic partnerships with technology providers, startups, academia, and innovation ecosystems. • Partner with Product Management, Applied AI, Engineering, UX, and Commercial teams to transition validated concepts into product roadmaps. • Establish innovation governance, portfolio prioritization, and investment frameworks that balance short-term delivery with long-term strategic growth. • Build and lead a high-performing strategy and innovation organization while fostering a culture of experimentation, learning, and continuous improvement. Education: Bachelor's or advanced degree in Business, Engineering, Computer Science, Data Science, or a related discipline. Required: • 10+ years of experience in corporate strategy, product strategy, innovation, management consulting, or digital transformation leadership. • Demonstrated success developing enterprise technology strategies and leading cross-functional innovation initiatives. • Strong executive communication, strategic thinking, and stakeholder management skills with experience influencing senior leadership. • Solid understanding of AI, enterprise software, digital platforms, and product management principles. Preferred: • Experience developing AI platform strategies, strategic partnerships, or innovation portfolios. • Experience in pharmaceutical, healthcare, or other highly regulated industries. The salary for this position is expected to range between $236,600.00 and $439,400.00 annual per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? Benefits and Rewards: Learn about all the ways we'll help you thrive personally and professionally. Read our handbook (PDF 30 MB) EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to email protected or call + and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
This job is with Novartis, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Summary This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (do-mestic and/or international) will be defined by the hiring manager. This position will require 25% travel. Job description summary The Innovative Data Offerings and Products Lead is an Executive Director role responsible for setting the vision, roadmap, prioritization, and adoption strategy for innovative data products and offerings portfolio. The role oversees both the Innovative Data Products team and the Innovative Data Offerings team, ensuring investments align to business strategy, strengthen reusability, reduce duplication, and deliver measurable outcomes across customer, patient, commercial, and foundational data domains. Reporting to the Head of Data Partnerships, Innovation and Products, this lead-er establishes product management standards, governance, funding priorities, and the operating model for data products and innovative offerings. The role partners closely with business, analytics, technology, DEO, data teams, external data vendors, and technology vendors to maximize value from data assets, strengthen stakeholder engagement, and ensure the portfolio delivers meaningful business impact. About the Role Key Responsibilities: Set the vision, roadmap, prioritization, and adoption strategy for the enterprise data product portfolio, ensuring investments align to business strategy and measurable outcomes. Oversee the Innovative Data Products team and Innovative Data Offerings team, creating focus, clarity, and alignment across portfolio priorities, product delivery, innovation opportunities, and stakeholder needs. Establish product management standards, governance, funding priorities, and operating model across customer, patient, commercial, and foundational data domains. Partner with business, analytics, technology, DEO, external data vendors, and technology vendors to drive reusability, reduce duplication, strengthen data asset value, and enable consistent product practices across the enterprise. Own product portfolio performance, stakeholder engagement, adoption, and realization of business value across priority data products and innovative offerings. Work with DEO, external data vendors, and technology vendors to evaluate innovative capabilities, inform build-versus-buy decisions, and ensure vendor-enabled solutions align with portfolio priorities, governance expectations, and business value goals. Define portfolio-level success measures, investment tradeoffs, dependency management, and decision forums to ensure resources are focused on the highest-value opportunities. Represent the enterprise data product portfolio with senior stakeholders, communicating priorities, progress, risks, value realization, and decisions required to accelerate impact. Experience: Novartis seeks an enterprise data product leader with deep experience setting portfolio strategy, leading product and offering teams, and driving measurable business value from data assets at scale. The individual should bring strong product management, operating model, governance, funding prioritization, stakeholder engagement, vendor partnership, and cross-functional leadership experience across customer, patient, commercial, and foundational data domains. This leader must be able to translate business strategy into a clear data product portfolio roadmap, make investment tradeoffs, work effectively with DEO, external data vendors, and technology vendors, drive adoption, and ensure data products and innovative offerings deliver meaningful outcomes for the enterprise. Essential Requirements: Education: Bachelor's or master's degree in information Management, Computer Science, Business Administration, or related field. Minimum 12+ years of experience in data products, data strategy, analytics, technology, digital transformation, product management, or related enterprise leadership roles. Proven experience leading enterprise data product portfolios, setting roadmaps, prioritizing investments, and translating strategy into measurable outcomes. Strong understanding of product management standards, governance, funding models, operating models, adoption, and value realization for enterprise data products. Demonstrated ability to lead cross-functional teams and influence senior stakeholders across business, analytics, technology, DEO, data organizations, external data vendors, and technology vendors. Experience in regulated industries, including pharma, healthcare, data, analytics, or technology-enabled environments, is strongly preferred. Novartis Compensation Summary: The salary for this position is expected to range between $236,600.00 and $439,400.00 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? Benefits and Rewards: Learn about all the ways we'll help you thrive personally and professionally. Read our handbook (PDF 30 MB) EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to email protected or call + and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
10/26/2026
Full time
This job is with Novartis, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Summary This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (do-mestic and/or international) will be defined by the hiring manager. This position will require 25% travel. Job description summary The Innovative Data Offerings and Products Lead is an Executive Director role responsible for setting the vision, roadmap, prioritization, and adoption strategy for innovative data products and offerings portfolio. The role oversees both the Innovative Data Products team and the Innovative Data Offerings team, ensuring investments align to business strategy, strengthen reusability, reduce duplication, and deliver measurable outcomes across customer, patient, commercial, and foundational data domains. Reporting to the Head of Data Partnerships, Innovation and Products, this lead-er establishes product management standards, governance, funding priorities, and the operating model for data products and innovative offerings. The role partners closely with business, analytics, technology, DEO, data teams, external data vendors, and technology vendors to maximize value from data assets, strengthen stakeholder engagement, and ensure the portfolio delivers meaningful business impact. About the Role Key Responsibilities: Set the vision, roadmap, prioritization, and adoption strategy for the enterprise data product portfolio, ensuring investments align to business strategy and measurable outcomes. Oversee the Innovative Data Products team and Innovative Data Offerings team, creating focus, clarity, and alignment across portfolio priorities, product delivery, innovation opportunities, and stakeholder needs. Establish product management standards, governance, funding priorities, and operating model across customer, patient, commercial, and foundational data domains. Partner with business, analytics, technology, DEO, external data vendors, and technology vendors to drive reusability, reduce duplication, strengthen data asset value, and enable consistent product practices across the enterprise. Own product portfolio performance, stakeholder engagement, adoption, and realization of business value across priority data products and innovative offerings. Work with DEO, external data vendors, and technology vendors to evaluate innovative capabilities, inform build-versus-buy decisions, and ensure vendor-enabled solutions align with portfolio priorities, governance expectations, and business value goals. Define portfolio-level success measures, investment tradeoffs, dependency management, and decision forums to ensure resources are focused on the highest-value opportunities. Represent the enterprise data product portfolio with senior stakeholders, communicating priorities, progress, risks, value realization, and decisions required to accelerate impact. Experience: Novartis seeks an enterprise data product leader with deep experience setting portfolio strategy, leading product and offering teams, and driving measurable business value from data assets at scale. The individual should bring strong product management, operating model, governance, funding prioritization, stakeholder engagement, vendor partnership, and cross-functional leadership experience across customer, patient, commercial, and foundational data domains. This leader must be able to translate business strategy into a clear data product portfolio roadmap, make investment tradeoffs, work effectively with DEO, external data vendors, and technology vendors, drive adoption, and ensure data products and innovative offerings deliver meaningful outcomes for the enterprise. Essential Requirements: Education: Bachelor's or master's degree in information Management, Computer Science, Business Administration, or related field. Minimum 12+ years of experience in data products, data strategy, analytics, technology, digital transformation, product management, or related enterprise leadership roles. Proven experience leading enterprise data product portfolios, setting roadmaps, prioritizing investments, and translating strategy into measurable outcomes. Strong understanding of product management standards, governance, funding models, operating models, adoption, and value realization for enterprise data products. Demonstrated ability to lead cross-functional teams and influence senior stakeholders across business, analytics, technology, DEO, data organizations, external data vendors, and technology vendors. Experience in regulated industries, including pharma, healthcare, data, analytics, or technology-enabled environments, is strongly preferred. Novartis Compensation Summary: The salary for this position is expected to range between $236,600.00 and $439,400.00 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? Benefits and Rewards: Learn about all the ways we'll help you thrive personally and professionally. Read our handbook (PDF 30 MB) EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to email protected or call + and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
This job is with Gilead Sciences Inc., an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description Gilead Sciences is seeking a collaborative, hands-on leader to shape and deliver the ERP capabilities for a new, next-generation bulk drug substance manufacturing facility at our Foster City site. As the site's SAP business lead, you will translate operational needs into integrated processes across production, procurement, quality, and warehousing. Working closely with site stakeholders and the IT implementation team, you will define requirements, guide implementation, and connect SAP with other digital platforms to help create a compliant, paperless manufacturing environment. Required skills: Hands-on experience in warehousing, materials management, or production operations within a biologics or other GMP-regulated manufacturing environment. Strong systems expertise, including experience implementing an ERP platform such as SAP and leading the associated organizational change. A process-builder mindset, with the ability to move confidently from strategy and design to hands-on execution. Proven cross-functional leadership and the ability to align engineering, quality, materials management, manufacturing, and IT teams. A strong commitment to quality, cGMP compliance, operational excellence, and positive patient impact. Job Responsibilities: Own the digital backbone for materials Lead the design and implementation of SAP and supporting systems, bridging warehousing, logistics, and manufacturing execution to deliver a fully integrated, digital operation. Deliver across construction and systems build Align timelines and business deliverables between the digital infrastructure and the associated new facility construction to ensure a smooth startup. Drive a paperless, future-ready environment Champion digital transformation by implementing streamlined, compliant, and data-driven processes that eliminate paper and improve efficiency. Establish core material handling processes Define user requirements, use cases and process flows, procedures and training to ensure the ERP and integrated systems are qualified and ready to support GMP operations at launch. Integrate with existing operations Collaborate with established manufacturing sites to leverage best practices, ensure system consistency, and enable organizational alignment across sites. Influence future ERP footprint Support future enterprise ERP projects, representing the Foster City site manufacturing organization. Qualifications: Requires a Master's degree with 6+ years of relevant professional experience, or BS with 8+ years of relevant professional experience - a degree in a relevant scientific or business discipline is strongly preferred. Excellent organizational and communication (both written and verbal) skills. Experience in pharmaceutical operations/cGMP environment highly desirable. The ideal candidate would also have: Proven experience using and implementing SAP in a manufacturing or life sciences environment. Strong understanding of clinical and commercial manufacturing operations and warehouse management. Strategic thinking and ability to influence and constructively challenge the status quo. The salary range for this position is: $157,590.00 - $203,940.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans . For additional benefits information, visit: Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans. For jobs in the United States: Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex , age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance. For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster. NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT Gilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, (c) consistent with the legal duty to furnish information; or (d) otherwise protected by law. Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team. Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion. For Current Gilead Employees and Contractors: Please apply via the Internal Career Opportunities portal in Workday.
10/26/2026
Full time
This job is with Gilead Sciences Inc., an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description Gilead Sciences is seeking a collaborative, hands-on leader to shape and deliver the ERP capabilities for a new, next-generation bulk drug substance manufacturing facility at our Foster City site. As the site's SAP business lead, you will translate operational needs into integrated processes across production, procurement, quality, and warehousing. Working closely with site stakeholders and the IT implementation team, you will define requirements, guide implementation, and connect SAP with other digital platforms to help create a compliant, paperless manufacturing environment. Required skills: Hands-on experience in warehousing, materials management, or production operations within a biologics or other GMP-regulated manufacturing environment. Strong systems expertise, including experience implementing an ERP platform such as SAP and leading the associated organizational change. A process-builder mindset, with the ability to move confidently from strategy and design to hands-on execution. Proven cross-functional leadership and the ability to align engineering, quality, materials management, manufacturing, and IT teams. A strong commitment to quality, cGMP compliance, operational excellence, and positive patient impact. Job Responsibilities: Own the digital backbone for materials Lead the design and implementation of SAP and supporting systems, bridging warehousing, logistics, and manufacturing execution to deliver a fully integrated, digital operation. Deliver across construction and systems build Align timelines and business deliverables between the digital infrastructure and the associated new facility construction to ensure a smooth startup. Drive a paperless, future-ready environment Champion digital transformation by implementing streamlined, compliant, and data-driven processes that eliminate paper and improve efficiency. Establish core material handling processes Define user requirements, use cases and process flows, procedures and training to ensure the ERP and integrated systems are qualified and ready to support GMP operations at launch. Integrate with existing operations Collaborate with established manufacturing sites to leverage best practices, ensure system consistency, and enable organizational alignment across sites. Influence future ERP footprint Support future enterprise ERP projects, representing the Foster City site manufacturing organization. Qualifications: Requires a Master's degree with 6+ years of relevant professional experience, or BS with 8+ years of relevant professional experience - a degree in a relevant scientific or business discipline is strongly preferred. Excellent organizational and communication (both written and verbal) skills. Experience in pharmaceutical operations/cGMP environment highly desirable. The ideal candidate would also have: Proven experience using and implementing SAP in a manufacturing or life sciences environment. Strong understanding of clinical and commercial manufacturing operations and warehouse management. Strategic thinking and ability to influence and constructively challenge the status quo. The salary range for this position is: $157,590.00 - $203,940.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans . For additional benefits information, visit: Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans. For jobs in the United States: Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex , age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance. For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster. NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT Gilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, (c) consistent with the legal duty to furnish information; or (d) otherwise protected by law. Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team. Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion. For Current Gilead Employees and Contractors: Please apply via the Internal Career Opportunities portal in Workday.
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
10/26/2026
Full time
Description: Position: Manager of Virtual Services Pay Range: $81,000 to $86,000 annually FLSA Classification: Exempt Join the Team That Puts Community First! Foothill Credit Union isn't just a financial institution-we're a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we've been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health. Our commitment to excellence speaks for itself: Five-Star Rating from Bauer Financial-placing us among the best in the industry. in California for 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates. Recognized by the America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence. But we're more than numbers-we're a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you're not just building a career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing Plan Paid Holidays Paid Time-Off Loan discounts And more! What You'll Do: The Manager of Virtual Services leads Foothill's remote member service channel of the virtual branch. The Manager directly supervises the virtual branch team and is partners with the Contact Center Supervisor to aid the performance of the contact center. The virtual branch operates as a full-service branch, serving members by phone, secure messaging, and digital channels, and is held to the same sales, service, lending, and compliance standards as Foothill's physical branches. The Manager builds a consultative, relationship-focused culture across both teams, manages staffing and service levels, drives growth in memberships, deposits, loans, and digital adoption, and ensures every remote interaction is accurate, secure, and compliant. The Manager partners with the Director of Retail Delivery, the Contact Center Supervisor, Branch Managers, Lending, Digital Banking, IT, Marketing, and Business Development to deliver a consistent member experience across all channels. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Recruit, interview, hire, onboard, and train team members in partnership with Human Resources Make hiring decisions for virtual branch positions and partner with the contact center supervisor to make hiring recommendations for the Contact Center staff Set goals, conduct performance evaluations, and administer scorecards and incentiveresults for direct reports Manage recognition, coaching, and corrective action, and review the Contact Center Supervisor's evaluations and corrective actions for contact center staff Partner with the Director of Virtual Solutions and Branch Support to coach and develop the Contact Center Supervisor in leadership, coaching, and performance management, and build leadership bench strength across both teams Observe live and recorded member interactions and provide timely, specific coaching using the Situation-Behavior-Impact (SBI) feedback model Lead team meetings and huddles to communicate goals, promotions, campaigns, product policy, and procedure changes Foster an engaged, accountable team culture that reflects Foothill's core values and service standards Partner with the Contact Center Supervisor to oversee contact center performance, including service level, average speed of answer, abandonment rate, first contact resolution, handle time, quality scores, and member satisfaction Oversee call volume forecasting, scheduling, and real-time queue management with the Contact Center Supervisor, staffing to member demand while controlling overtime and ensure compliance with California meal and rest period requirements Establish and maintain the quality assurance program, including call monitoring standards scoring, calibration, and follow-up coaching Ensure calls, callbacks, voicemails, and secure messages are handled promptly and that escalated member concerns and complaints are resolved and documented Maintain contact center procedures, call guides, and knowledge resources, and partner with IT and vendors on ZOOM, IVR, call routing, and call recording Lead the virtual branch as a full-service branch, delivering account opening, lending, and member service through phone, video, chat, secure messaging, and online and mobile banking Achieve virtual branch goals for new memberships, deposit growth, loan production, and cross-selling and track progress and take action when results fall short Oversee the remote and digital account opening pipeline, ensuring applications are worked promptly, incomplete or abandoned applications are followed up, and new accounts are funded and onboarded Oversee loan applications taken remotely through Loan Originations Systems and remote loan closings, ensuring loan files meet quality control standards and comply with loan policies and procedures Ensure remote identity verification, Customer Identification Program (CIP), and fraud prevention procedures are followed for every non-face-to-face interaction Promote digital adoption by ensuring staff educate members on online and mobile banking, e-statements, card controls, and self-service tools Partner with Digital Banking, Marketing, and Business Development on campaigns, outbound outreach, and new member onboarding programs Monitor and report service, sales, quality, productivity, and staffing results for both teams to the Director or Virtual Solutions and Branch Support Analyze call drivers, member feedback, and trends to recommend process improvements, self-service options, and technology enhancements Participate in budget development for the contact center and virtual branch Participate in the evaluation, implementation, and testing of new systems, vendors, and products that affect remote channels Ensure both teams comply with Credit Union policies and procedures and applicable laws and regulations and support audits and exams to resolve findings promptly Ensure member authentication procedures are followed to protect against account takeover, social engineering, and elder financial abuse, and that suspected fraud is escalated promptly Ensure member disputes, complaints, required disclosures, and call recordings are handled and retained in accordance with policy and regulation Maintain business continuity plans for the contact center and virtual branch, including call rerouting and remote work procedures Requirements: Experience/Education Requirements: Bachelor's degree in business, finance, or a related field preferred, or an equivalent combination of education and experience A minimum of five (5) years in credit union or member service operations in a financial institution, including at least three (3) years in a supervisory or management role. Consumer Lending and account opening experience is required. Experience with contact center, digital, and/or remote banking delivery (digital account opening) preferred. Experience in Symitar preferred. NMLS registration required. Desirable certifications in the following areas: Certified IRA Specialist BSA/AML certification Required Knowledge: Demonstrated success leading teams to meet or exceed sales, service, and productivity goals Thorough knowledge of Credit Union products, services, and policies Strong knowledge of operations and metrics, including forecasting, scheduling, service level management, and quality assurance Virtual and digital banking delivery, including remote account opening, identity verification, and electronic signatures Strong working knowledge of consumer lending, account opening, and member onboarding Consultative sales, coaching techniques (including SBI feedback), and performance management Experience using ZOOM or other contact center software solutions, IVR, call recording, and workforce management tools Solid knowledge of California wage and hour requirements, including meal and rest periods, as they apply to scheduling and timekeeping Must have an exceptional understanding of bank/credit union regulations and statutes Other Skills and Abilities: Excellent verbal and written communication, customer service, and interpersonal skills Proven ability to lead, coach, motivate, and hold teams accountable, including leading through a supervisor Strong analytical skills, with the ability to use data and reports to manage performance and staffing Ability to manage multiple priorities in a fast-paced, real-time service environment Ability to identify member opportunities for financial improvement, communicate recommendations . click apply for full job details
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. The Boeing Company has an exciting opportunity for a Senior Software Engineer Mission Systems Software Developer (Level 5) to join Boeing Defense, Space & Security (BDS) in Daytona Beach, Florida. BDS is a global leader in the development, production, maintenance and enhancement of fixed-wing and rotary wing aircraft, commercial and government satellites, human spaceflight programs and weapons. Key markets include aeronautics, space and weapons. Core capabilities are in development, production and mission enabling upgrades of integrated solutions. BDS delivers the most digitally advanced, simply and efficiently produced and intelligently supported solutions to its customers. Daytona Beach is the company's newest state-of-the-art facility focused on engineering excellence. Florida offers no state income tax and a variety of other desirable personal and financial benefits. This position will include developing software and software tests throughout all phases of the software development life cycle (requirements, architecture, implementation, and verification). The software engineer will develop software in a Continuous Integration / Continuous Deployment (CI/CD) DevSecOps software build pipeline using an agile methodology focused on code quality, security and automation. Position Responsibilities: Develop Participates in use case development of software requirements Ability to lead activities to develop, document and maintain software architecture, requirements, algorithms, interfaces and designs for mission systems software Leads development of code and integration of complex Mission Systems software components into a fully functional software system Provides technical leadership for software projects and leads less experienced software engineers Acts as an independent set of eyes and ears for Program Managers and the customer, highlighting potential best practices on the team, as well as areas for improvement Actively participates in program activities, from initial proposal and planning to delivery Supports the identification and analysis of program/project software quality metrics to improve software quality and manage risk Basic Qualifications (Required Skills/ Experience): Bachelor's Degree Ability to acquire a U.S. Secret Security Clearance (Post-Start) 10 years of experience with full life-cycle software development, modeling, simulation, testing, and/or analysis using C, C++, C#, Python, Java, Ada, and/or Linux 10 years of experience with version control systems such as Git, ClearCase, or Subversion Preferred Qualifications (Desired Skills/Experience): 14 or more years' related work experience or an equivalent combination of technical education and experience or non-US equivalent qualifications Bachelor of Science degree from an accredited course of study, in Computer Engineering, Software Engineering, Computer Science or other technical degree Strong decision-making skills and the ability to work independently but also lead and guide smaller teams of less experienced software engineers. Team leadership experience Software development experience in a collaborative team environment using agile principles and a structured development process including code reviews and automated DevOps processes/tools Experience using team collaboration tools including Git, Bitbucket, JIRA, and Confluence Experience in software development using languages such as C, C++, Java, Ada, and/or Python Experience working on an Agile team in a collaborative environment Travel: May be required up to 10% Drug Free Workplace: Boeing is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Conflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process. CodeVue Coding Challenge: To be considered for this position you will be required to complete a technical assessment as part of the selection process. Failure to complete the assessment will remove you from consideration. Pay & Benefits: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary Pay Range: $184,450 - $249,550 Applications for this position will be accepted until Oct. 27, 2026 Export Control Requirements: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. Export Control Details: US based job, US Person required Education Bachelor's Degree or Equivalent Required Relocation Relocation assistance is not a negotiable benefit for this position. Security Clearance This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for 1st shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
10/25/2026
Full time
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. The Boeing Company has an exciting opportunity for a Senior Software Engineer Mission Systems Software Developer (Level 5) to join Boeing Defense, Space & Security (BDS) in Daytona Beach, Florida. BDS is a global leader in the development, production, maintenance and enhancement of fixed-wing and rotary wing aircraft, commercial and government satellites, human spaceflight programs and weapons. Key markets include aeronautics, space and weapons. Core capabilities are in development, production and mission enabling upgrades of integrated solutions. BDS delivers the most digitally advanced, simply and efficiently produced and intelligently supported solutions to its customers. Daytona Beach is the company's newest state-of-the-art facility focused on engineering excellence. Florida offers no state income tax and a variety of other desirable personal and financial benefits. This position will include developing software and software tests throughout all phases of the software development life cycle (requirements, architecture, implementation, and verification). The software engineer will develop software in a Continuous Integration / Continuous Deployment (CI/CD) DevSecOps software build pipeline using an agile methodology focused on code quality, security and automation. Position Responsibilities: Develop Participates in use case development of software requirements Ability to lead activities to develop, document and maintain software architecture, requirements, algorithms, interfaces and designs for mission systems software Leads development of code and integration of complex Mission Systems software components into a fully functional software system Provides technical leadership for software projects and leads less experienced software engineers Acts as an independent set of eyes and ears for Program Managers and the customer, highlighting potential best practices on the team, as well as areas for improvement Actively participates in program activities, from initial proposal and planning to delivery Supports the identification and analysis of program/project software quality metrics to improve software quality and manage risk Basic Qualifications (Required Skills/ Experience): Bachelor's Degree Ability to acquire a U.S. Secret Security Clearance (Post-Start) 10 years of experience with full life-cycle software development, modeling, simulation, testing, and/or analysis using C, C++, C#, Python, Java, Ada, and/or Linux 10 years of experience with version control systems such as Git, ClearCase, or Subversion Preferred Qualifications (Desired Skills/Experience): 14 or more years' related work experience or an equivalent combination of technical education and experience or non-US equivalent qualifications Bachelor of Science degree from an accredited course of study, in Computer Engineering, Software Engineering, Computer Science or other technical degree Strong decision-making skills and the ability to work independently but also lead and guide smaller teams of less experienced software engineers. Team leadership experience Software development experience in a collaborative team environment using agile principles and a structured development process including code reviews and automated DevOps processes/tools Experience using team collaboration tools including Git, Bitbucket, JIRA, and Confluence Experience in software development using languages such as C, C++, Java, Ada, and/or Python Experience working on an Agile team in a collaborative environment Travel: May be required up to 10% Drug Free Workplace: Boeing is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Conflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process. CodeVue Coding Challenge: To be considered for this position you will be required to complete a technical assessment as part of the selection process. Failure to complete the assessment will remove you from consideration. Pay & Benefits: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary Pay Range: $184,450 - $249,550 Applications for this position will be accepted until Oct. 27, 2026 Export Control Requirements: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. Export Control Details: US based job, US Person required Education Bachelor's Degree or Equivalent Required Relocation Relocation assistance is not a negotiable benefit for this position. Security Clearance This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for 1st shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. This role is a hybrid position. The selected candidate is expected to work on-site at our Las Colinas office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in-office days may be designated based on team needs and business priorities. About the Role: The Sr. Technical Product Manager (TPM) is a strategic and execution-focused role that works is responsible for managing eCommerce Core Ordering digital products with a focus on; Regulatory & Compliance needs, and the Accounts Payable functionality. This individual works with engineering, design, and business teams, translating product vision into actionable technical requirements. Contributes to the product strategy and roadmap by identifying customer needs, business opportunities, and technical considerations within their area of ownership. This role also engages in identifying and driving the development of new, innovative products. The role demands deep technical acumen, strong analytical skills, and the ability to influence cross-functional teams without direct authority. Responsibilities include managing the product roadmap, authoring epics and user stories, guiding and interpreting market and user research, and overseeing product performance through data-driven insights. What You'll Do: Product Ownership & Execution Designs, develops and manages activities for a specific digital product from product definition and planning through production, release, and end of life. Owns the identification and management of specific features or components within a digital product. Translate business requirements into detailed technical requirements and/or specifications. Prioritize backlog items in collaboration with engineering and design. Drives technical product initiatives within their domain, guiding efforts from ideation and requirements definition through prototyping, validation, pilot execution, and scaled rollout. Ensures delivery excellence by aligning product execution with agile best practices, sprint goals, and release timelines, while proactively identifying and mitigating risks. Drives the execution and delivery of a digital product, platform, or key product area, supporting activities from discovery and planning through development, launch, adoption, and ongoing optimization. Technical Collaboration Work closely with engineering teams to ensure feasibility, scalability, and alignment with architectural standards. Managing Trade-off - balance system performance, technical debt, security risks, and delivery speed. Participate in sprint planning, standups, and retrospectives to promote on-time delivery. Understand APIs, data models, and system integrations to guide development. Work with engineering and testing teams to develop and apply A/B testing methodologies to validate best-in-class feature and functionality enhancement. Customer & Stakeholder Engagement Builds strong, trust-based relationships with internal and external stakeholders, including engineering, design, business units, customer success, and executive leadership, to ensure alignment on product goals and priorities. Interface with internal stakeholders (e.g., customer success, sales, support) to gather feedback and validate technical solutions. Regularly uses immediate customer feedback loops, incorporating customer & user feedback into the prioritization of current product feature expansion, and new product development. Support customer discovery and usability testing to inform product decisions. Data-Driven Decision Making Use real-time analytics tools to monitor product performance, identify issues, and propose improvements. Demonstrate measurable improvements in product reliability, scalability, and performance, as reflected in KPIs such as uptime, latency, error rates, and system throughput. Drives enhancements that improve user satisfaction, engagement, and retention, measured through NPS, CSAT, adoption rates, and usage analytics. Consistently delivers features and improvements on time and within scope, with minimal rework or technical debt, tracked through sprint velocity, cycle time, and release cadence. Documentation & Communication Create and maintain product documentation, including technical specs, release notes, and user guides. Communicate progress, risks, and dependencies to cross-functional teams. Develop and socialize product roadmaps, decision logs, and technical rationale to ensure transparency and alignment across teams. Facilitate knowledge transfer and continuity by documenting key product decisions, architectural trade-offs, and lessons learned for future reference and onboarding. Basic Requirements: Degree or equivalent and typically requires 7+ years of relevant experience. 7+ years in progressively advancing technical product management roles; less years required if has relevant Master's or Doctorate qualifications. 7+ years proven experience working with and influencing highly matrixed teams. Hands-on experience in health care industry and/or regulated environment is a plus. Demonstrated understanding of product technical product lifecycle management, agile methodologies, and digital transformation. Preferred Skills/Experience: 7+ years of experience building business cases. The following (or similar) certifications are optional but advantageous: Certified Product Manager (CPM); Scrum Master, SAFe, etc. Demonstrated ability to engage engineering, architecture, and data teams to evaluate technical trade-offs, influence solution design, and ensure feasibility of product strategies. Base understanding of modern digital architectures, APIs, cloud platforms, data ecosystems, and software development practices. Physical Requirements: Traditional Hybrid office environment. Commutability to Irving, TX is highly preferred. Candidates within a 50-mile radius of Irving, TX will be required to be onsite 2 days per week. McKesson complies with all applicable U.S. immigration laws and regulations. The Company does not provide employer support or sponsorship for any immigration related employment benefit for this role. Applicants must be currently authorized to work in the United States on a fulltime basis without the need for employer support or sponsorship now or in the future. This includes having the legal right to work in the United States without the need for McKesson support or sponsorship for any immigration related employment authorization (e.g., H1B, O1, E3, H1B1, TN, F1 OPT, F1 STEM OPT, F1 CPT, etc.) now or in the future. If you will require McKesson to provide immigration support or sponsorship now or in the future, you should not apply for this position. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $136,500 - $227,500 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. . click apply for full job details
10/25/2026
Full time
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. This role is a hybrid position. The selected candidate is expected to work on-site at our Las Colinas office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in-office days may be designated based on team needs and business priorities. About the Role: The Sr. Technical Product Manager (TPM) is a strategic and execution-focused role that works is responsible for managing eCommerce Core Ordering digital products with a focus on; Regulatory & Compliance needs, and the Accounts Payable functionality. This individual works with engineering, design, and business teams, translating product vision into actionable technical requirements. Contributes to the product strategy and roadmap by identifying customer needs, business opportunities, and technical considerations within their area of ownership. This role also engages in identifying and driving the development of new, innovative products. The role demands deep technical acumen, strong analytical skills, and the ability to influence cross-functional teams without direct authority. Responsibilities include managing the product roadmap, authoring epics and user stories, guiding and interpreting market and user research, and overseeing product performance through data-driven insights. What You'll Do: Product Ownership & Execution Designs, develops and manages activities for a specific digital product from product definition and planning through production, release, and end of life. Owns the identification and management of specific features or components within a digital product. Translate business requirements into detailed technical requirements and/or specifications. Prioritize backlog items in collaboration with engineering and design. Drives technical product initiatives within their domain, guiding efforts from ideation and requirements definition through prototyping, validation, pilot execution, and scaled rollout. Ensures delivery excellence by aligning product execution with agile best practices, sprint goals, and release timelines, while proactively identifying and mitigating risks. Drives the execution and delivery of a digital product, platform, or key product area, supporting activities from discovery and planning through development, launch, adoption, and ongoing optimization. Technical Collaboration Work closely with engineering teams to ensure feasibility, scalability, and alignment with architectural standards. Managing Trade-off - balance system performance, technical debt, security risks, and delivery speed. Participate in sprint planning, standups, and retrospectives to promote on-time delivery. Understand APIs, data models, and system integrations to guide development. Work with engineering and testing teams to develop and apply A/B testing methodologies to validate best-in-class feature and functionality enhancement. Customer & Stakeholder Engagement Builds strong, trust-based relationships with internal and external stakeholders, including engineering, design, business units, customer success, and executive leadership, to ensure alignment on product goals and priorities. Interface with internal stakeholders (e.g., customer success, sales, support) to gather feedback and validate technical solutions. Regularly uses immediate customer feedback loops, incorporating customer & user feedback into the prioritization of current product feature expansion, and new product development. Support customer discovery and usability testing to inform product decisions. Data-Driven Decision Making Use real-time analytics tools to monitor product performance, identify issues, and propose improvements. Demonstrate measurable improvements in product reliability, scalability, and performance, as reflected in KPIs such as uptime, latency, error rates, and system throughput. Drives enhancements that improve user satisfaction, engagement, and retention, measured through NPS, CSAT, adoption rates, and usage analytics. Consistently delivers features and improvements on time and within scope, with minimal rework or technical debt, tracked through sprint velocity, cycle time, and release cadence. Documentation & Communication Create and maintain product documentation, including technical specs, release notes, and user guides. Communicate progress, risks, and dependencies to cross-functional teams. Develop and socialize product roadmaps, decision logs, and technical rationale to ensure transparency and alignment across teams. Facilitate knowledge transfer and continuity by documenting key product decisions, architectural trade-offs, and lessons learned for future reference and onboarding. Basic Requirements: Degree or equivalent and typically requires 7+ years of relevant experience. 7+ years in progressively advancing technical product management roles; less years required if has relevant Master's or Doctorate qualifications. 7+ years proven experience working with and influencing highly matrixed teams. Hands-on experience in health care industry and/or regulated environment is a plus. Demonstrated understanding of product technical product lifecycle management, agile methodologies, and digital transformation. Preferred Skills/Experience: 7+ years of experience building business cases. The following (or similar) certifications are optional but advantageous: Certified Product Manager (CPM); Scrum Master, SAFe, etc. Demonstrated ability to engage engineering, architecture, and data teams to evaluate technical trade-offs, influence solution design, and ensure feasibility of product strategies. Base understanding of modern digital architectures, APIs, cloud platforms, data ecosystems, and software development practices. Physical Requirements: Traditional Hybrid office environment. Commutability to Irving, TX is highly preferred. Candidates within a 50-mile radius of Irving, TX will be required to be onsite 2 days per week. McKesson complies with all applicable U.S. immigration laws and regulations. The Company does not provide employer support or sponsorship for any immigration related employment benefit for this role. Applicants must be currently authorized to work in the United States on a fulltime basis without the need for employer support or sponsorship now or in the future. This includes having the legal right to work in the United States without the need for McKesson support or sponsorship for any immigration related employment authorization (e.g., H1B, O1, E3, H1B1, TN, F1 OPT, F1 STEM OPT, F1 CPT, etc.) now or in the future. If you will require McKesson to provide immigration support or sponsorship now or in the future, you should not apply for this position. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $136,500 - $227,500 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. . click apply for full job details