2 jobs found

Description: Position Overview Sherman & Reilly is seeking a SAP Enterprise Applications Analyst to join the Enterprise Application Support team, support SAP Business ByDesign and lead internal coordination for the transition to SAP S/4HANA Public Cloud. This role works across the business to maintain reliable ERP operations, improve processes, provide useful reporting, and manage implementation and support vendors. The position supports all SAP Business ByDesign modules and related enterprise applications, including SAP Concur Expenses and Avalara tax services. This is not a developer role. Responsibilities include application administration, system configuration, business support, and vendor management. The analyst performs routine system configuration and coordinates major configuration changes and specialized technical work with external vendors. The analyst coordinates these activities with Finance, Supply Chain, Engineering, and Operations. Business departments retain ownership of their data, business policies, and final acceptance of changes. Key Responsibilities Troubleshoot issues, document business impact, coordinate vendor escalation, and validate resolution with affected users. Manage SAP implementation and support vendors, including priorities, scope, deliverables, timelines, service performance, and issue follow-through. Define acceptance criteria and validate demonstrations, configuration changes, and proposed solutions with business owners. Lead internal migration activities from SAP Business ByDesign to SAP S/4HANA Public Cloud, coordinating requirements, end-to-end business testing, user training and adoption, cutover readiness, business sign-off, and post-go-live support. Coordinate data preparation, mapping, validation, and reconciliation of inventory, open orders, work in process, received-not-invoiced balances, and financial balances with business owners and vendors. Support business continuity and continued access to historical records. Identify process gaps and opportunities to use ERP capabilities more effectively; translate business needs into actionable requirements. Maintain and prioritize an improvement backlog with business stakeholders, evaluating opportunities based on value, risk, effort and enterprise application roadmap alignment. Work with business stakeholders to develop and maintain reports and dashboards that support operational decisions. Partner with business process owners to evaluate requirements against standard SAP capabilities, identify opportunities for process standardization, and help govern requests for more efficient business workflows. Support SAP Concur Expenses, Avalara, and other connected enterprise and corporate applications. Monitor ERP interfaces and data transfers; coordinate investigation and resolution of integration and transaction failures. Maintain functional ownership of the enterprise application integration landscape including interface documentation, monitoring, issue coordination, dependency management and vendor accountability. Administer user access and roles, perform routine system configuration, maintain documentation, and coordinate release testing and vendor-led changes. Coordinate with business owners to maintain accurate material, BOM, supplier, customer, pricing, and planning data, including ownership and validation standards. Support MRP, production orders, inventory allocation, serial traceability, quality workflows, and engineering changes in a low-volume, high-mix manufacturing environment. Maintain appropriate application access and segregation of duties, document configuration changes, and support SOX controls, audit evidence, and record-retention requirements. Requirements: Required Qualifications Familiar with administering or supporting SAP Business ByDesign. Hands-on experience with SAP S/4HANA Public Cloud. Demonstrated experience migrating from one ERP platform to another, including data validation, business testing, and go-live support. Experience managing ERP implementation or support vendors and holding them accountable for results. Experience in, or demonstrated familiarity with, the manufacturing industry and its business processes. Ability to support ERP processes across business functions and develop working knowledge of all SAP Business ByDesign modules used by the company. Strong analytical and troubleshooting skills, with the ability to identify root causes and coordinate practical solutions. Ability to translate business needs into requirements, communicate clearly with technical vendors and business users, and manage competing priorities independently. Ability to work on-site in Chattanooga, Tennessee. Preferred Qualifications Experience migrating specifically from SAP Business ByDesign to SAP S/4HANA Public Cloud. Experience supporting SAP Concur Expenses and Avalara tax integrations. Vertex experience is a suitable alternative to Avalara experience. Experience supporting engineering teams and familiarity with SolidWorks. Experience with bill of materials generation and transfer from SolidWorks into SAP, including data accuracy and change coordination. Familiarity with SAP Business Technology Platform (BTP) for data access, reporting, or integration. Experience creating ERP reports, dashboards, and business analytics. Experience with rental equipment and field-service processes, including recurring billing and equipment-level profitability. Experience with manufacturing costing, backflush, work in process, and inventory reconciliation. Familiarity with corporate reporting and integration environments such as OneStream, JDE, Boomi, or Databricks. Work Schedule and Travel This is an on-site position in Chattanooga, Tennessee. The typical schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility within the company's operating hours of 6:00 a.m. to 6:00 p.m. Travel is expected to be limited. Why Sherman + Reilly A newly created seat with real ownership: you'll build the category strategy from the ground up, not inherit someone else's playbook. A product that matters: utility infrastructure is the backbone of the grid, and our equipment is on job sites every day. Chattanooga, TN - consistently recognized for quality of life, outdoor recreation, and a lower cost of living than major metro markets. Quanta Services company - the stability and benefits of a large organization with the culture and decision-making speed of a smaller team. Direct investment in Category Management as a discipline: this role is part of a first-of-its-kind function at S+R, with the mandate and leadership support to build it right. Competitive compensation and benefits including medical, dental, vision, 401(k) with company match, and paid time off. How to Apply Submit your resume and a brief cover letter through our careers page or the platform where you found this posting. We review applications on a rolling basis and will be in touch with qualified candidates promptly. Sherman + Reilly, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law. PI58dbd-3226

Job Description Job Description Hardware Support Engineer Jacksonville, FL (Hybrid) We exist to transform our customers and change lives Who We're Looking For As a Hardware Support Engineer for hand-held/mobile devices and label printers, you will troubleshoot and resolve complex and/or escalated technical product-related issues for customers remotely via inbound/escalated calls, email, live chat, video, etc. Duplicate problems and define root causes. Develop technical documents and instructions and document new fixes for lower tier technical support groups. Interact with other teams to give feedback, discuss design issues, investigate problems, and develop solutions to meet the technological needs of users. Also, you may directly assist clients on escalated support tickets for highly complex technical issues when first-line product support teams have not succeeded in isolating and resolving issue. This role reports into the Hardware Technical Service Manager. What You'll Do: Provide technical assistance for internal and external customers, performing investigation, identification, root cause analysis and resolution of technical issues Effectively support the RF-SMART data collection hardware with integration into Dynamics AX, NetSuite, Oracle Cloud, and JDE to companies with manufacturing and/or warehousing operations Support and configure hardware including mobile computers, scanners, and label printers Configure RF-SMART Hardware to align with the customer's warehouse and/or manufacturing environment Configure Telnet software such as Velocity and StayLinked Assist with printer installations as needed Create knowledgebase articles to share common resolutions What You Bring: Bachelor's degree in IT or related field 1+ years of experience in working as a technical support analyst or similar role Strong desire to help customers and solve puzzles Skilled in working in complex environments with Customers and Partners Strength in balancing numerous projects Strong desire to learn Comfortable working alone or as part of a team Excellent communication skills Detail oriented Minimal travel to customer sites ( Nice to have skills (but not required): Experience with AIDC Barcoding Hardware (Honeywell, Zebra, Datalogic) Experience with label printer setup and configuration Android OS experience Knowledge in warehousing and manufacturing Why You'll Love It Here: Working at RF-SMART means joining a culture that values growth, collaboration, and innovation. As a Hardware Support Engineer, you'll work alongside a passionate team dedicated to making a difference-both for our customers and our employees. Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status). General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer. A Word From Our CEO - Watch Now