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senior business analyst technology
Mobile Developer
System One Merrifield, Virginia
Job Description Job Description Mobile Developer Hybrid in Vienna, VA, Winchester, VA, Pensacola, FL, or San Diego, CA Long Term Contract W2 & C2C Options Description To support the development, maintenance, and enhancement of the organization's mobile banking applications across iOS and Android platforms. Mobile Developers are embedded within cross-functional Agile teams and play a critical role in delivering secure, reliable, and user-friendly digital experiences to millions of members. This role involves technical execution, platform advocacy, and collaboration across disciplines to ensure high-quality mobile solutions aligned with business goals and member needs. Responsibilities • Design, develop, and maintain mobile banking features for iOS and/or Android platforms • Resolve production issues and contribute to platform stability and performance improvements • Collaborate with cross-functional Agile teams including front-end, back-end, and product stakeholders • Participate in Agile ceremonies and contribute to sprint planning and backlog refinement • Ensure adherence to platform-specific development standards and best practices • Write and maintain unit and UI tests; participate in peer code reviews • Stay current with mobile OS updates, development trends, and emerging technologies • Advocate for platform excellence and contribute to reusable component libraries • Mentor junior developers and contribute to team knowledge sharing • Support enterprise-wide mobile initiatives and influence platform strategy (senior levels) Qualifications • Bachelors degree in Computer Science or related field • Progressive experience in mobile application development (level-dependent) • Proficiency in: - iOS: Swift, Objective-C, Xcode - Android: Kotlin, Java, Android Studio • Experience integrating RESTful APIs and third-party libraries • Familiarity with Agile methodologies (SAFe preferred) • Strong analytical, debugging, and problem-solving skills • Effective communication and collaboration abilities • Desired: Experience with CI/CD pipelines, mobile accessibility standards, and performance optimization Career Levels Associate Mobile Developer (Level 1) Focus: Learning and foundational contribution Technical Responsibilities: • Build small features and bug fixes under guidance • Participate in Agile ceremonies and code reviews • Learn platform tools and development practices • Pair with senior developers for mentorship Soft Skills: • Curiosity • Adaptability • Clear communication • Team collaboration Mobile Developer (Level 2) Focus: Independent contribution and platform ownership Technical Responsibilities: • Own moderately complex features and bug fixes • Represent mobile platform within Agile team • Collaborate with designers, analysts, and product owners • Begin mentoring junior developers Soft Skills: • Accountability • Cross-functional communication • Proactive problem-solving Senior Mobile Developer (Level 3) Focus: Technical leadership and cross-team collaboration Technical Responsibilities: • Lead development of complex features and platform initiatives • Influence architecture and reusable components • Mentor junior developers and drive platform standards • Represent mobile in cross-team efforts Soft Skills: • Leadership • Strategic thinking • Coaching • Platform advocacy Principal Mobile Developer (Level 4) Focus: Vision-setting and enterprise-level influence Technical Responsibilities: • Define mobile platform strategy across release trains • Lead enterprise-wide mobile initiatives and innovation • Introduce new tools, frameworks, and practices • Advocate for mobile excellence across the organization Soft Skills: • Visionary leadership • Change management • Thought leadership • Enterprise collaboration Ref:
10/25/2026
Full time
Job Description Job Description Mobile Developer Hybrid in Vienna, VA, Winchester, VA, Pensacola, FL, or San Diego, CA Long Term Contract W2 & C2C Options Description To support the development, maintenance, and enhancement of the organization's mobile banking applications across iOS and Android platforms. Mobile Developers are embedded within cross-functional Agile teams and play a critical role in delivering secure, reliable, and user-friendly digital experiences to millions of members. This role involves technical execution, platform advocacy, and collaboration across disciplines to ensure high-quality mobile solutions aligned with business goals and member needs. Responsibilities • Design, develop, and maintain mobile banking features for iOS and/or Android platforms • Resolve production issues and contribute to platform stability and performance improvements • Collaborate with cross-functional Agile teams including front-end, back-end, and product stakeholders • Participate in Agile ceremonies and contribute to sprint planning and backlog refinement • Ensure adherence to platform-specific development standards and best practices • Write and maintain unit and UI tests; participate in peer code reviews • Stay current with mobile OS updates, development trends, and emerging technologies • Advocate for platform excellence and contribute to reusable component libraries • Mentor junior developers and contribute to team knowledge sharing • Support enterprise-wide mobile initiatives and influence platform strategy (senior levels) Qualifications • Bachelors degree in Computer Science or related field • Progressive experience in mobile application development (level-dependent) • Proficiency in: - iOS: Swift, Objective-C, Xcode - Android: Kotlin, Java, Android Studio • Experience integrating RESTful APIs and third-party libraries • Familiarity with Agile methodologies (SAFe preferred) • Strong analytical, debugging, and problem-solving skills • Effective communication and collaboration abilities • Desired: Experience with CI/CD pipelines, mobile accessibility standards, and performance optimization Career Levels Associate Mobile Developer (Level 1) Focus: Learning and foundational contribution Technical Responsibilities: • Build small features and bug fixes under guidance • Participate in Agile ceremonies and code reviews • Learn platform tools and development practices • Pair with senior developers for mentorship Soft Skills: • Curiosity • Adaptability • Clear communication • Team collaboration Mobile Developer (Level 2) Focus: Independent contribution and platform ownership Technical Responsibilities: • Own moderately complex features and bug fixes • Represent mobile platform within Agile team • Collaborate with designers, analysts, and product owners • Begin mentoring junior developers Soft Skills: • Accountability • Cross-functional communication • Proactive problem-solving Senior Mobile Developer (Level 3) Focus: Technical leadership and cross-team collaboration Technical Responsibilities: • Lead development of complex features and platform initiatives • Influence architecture and reusable components • Mentor junior developers and drive platform standards • Represent mobile in cross-team efforts Soft Skills: • Leadership • Strategic thinking • Coaching • Platform advocacy Principal Mobile Developer (Level 4) Focus: Vision-setting and enterprise-level influence Technical Responsibilities: • Define mobile platform strategy across release trains • Lead enterprise-wide mobile initiatives and innovation • Introduce new tools, frameworks, and practices • Advocate for mobile excellence across the organization Soft Skills: • Visionary leadership • Change management • Thought leadership • Enterprise collaboration Ref:
Senior Salesforce Business Analyst
CYNET Systems Springfield, Massachusetts
Pay Range: $57.06hr - $62.06hr Job Overview: The Operations Project Management Office (OPMO) is seeking an experienced Business Consultant. In this highly visible role, the candidate will report to the Director of Project Management and support projects led or supported from the Operations organization. The candidate will be responsible for coordinating, planning, and developing business analysis and requirements documentation that support a large-scale business project, as well as readiness initiatives, for implementing Salesforce across the Operations organization. This role requires extensive collaboration and communication across multiple business units within Operations and outside of Operations (technology teams, suppliers, procurement). Experience with Salesforce business and/or technical components is highly desirable. Responsibilities: Formulate and define business and/or systems scope and objectives based on both user needs and a good understanding of applicable industry requirements. Devise or modify procedures to solve complex problems considering business and/or system limitations, operating time, and form of desired results. Provide analysis of business and user needs, documentation of requirements, and translation into proper business and/or system requirements. Guide and advise less-experienced Business Analysts. Work at the highest technical level of most phases of business and/or systems analysis while considering the business implications of the application of technology to the current and future business environment. Drive escalation analysis and resolution on complex issues. Communicate difficult decisions in a timely, clear, and accurate manner with internal and external colleagues. Develop recommendations by applying critical thinking to conduct analysis and weigh risk. Lead initiatives supporting business strategy and process improvement. Identify gaps in processes/procedures and make recommendations for improvement. Develop a strong network of resources/business partners across the organization and vendor partners. Facilitate and organize meetings with key stakeholders and business partners. Minimum Qualifications: Lead analysis of impacts to the business (impact analysis). Develop business process models, process outlines, procedures, and job aides to help ready the business. Perform requirement management planning for medium to large scale projects. Lead business analysis across multiple parallel initiatives. Gather and document functional and non-functional requirements. Demonstrate clear and concise written and verbal communications. Serve as a strong facilitator to drive requirements gathering sessions. Collaborate with business and systems experts. Perform peer review of work product. Provide oversight of overall quality of work product. Negotiate and influence requirements direction. Ideal Qualifications: Work with guidance on more complex projects. Capable of applying knowledge to handle all but the most complex problems independently. Anticipate change and direct or redirect efforts. Look for and find ways to improve operations while ensuring business value and outcomes. A minimum of 5+ years of related business analysis experience. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
10/25/2026
Full time
Pay Range: $57.06hr - $62.06hr Job Overview: The Operations Project Management Office (OPMO) is seeking an experienced Business Consultant. In this highly visible role, the candidate will report to the Director of Project Management and support projects led or supported from the Operations organization. The candidate will be responsible for coordinating, planning, and developing business analysis and requirements documentation that support a large-scale business project, as well as readiness initiatives, for implementing Salesforce across the Operations organization. This role requires extensive collaboration and communication across multiple business units within Operations and outside of Operations (technology teams, suppliers, procurement). Experience with Salesforce business and/or technical components is highly desirable. Responsibilities: Formulate and define business and/or systems scope and objectives based on both user needs and a good understanding of applicable industry requirements. Devise or modify procedures to solve complex problems considering business and/or system limitations, operating time, and form of desired results. Provide analysis of business and user needs, documentation of requirements, and translation into proper business and/or system requirements. Guide and advise less-experienced Business Analysts. Work at the highest technical level of most phases of business and/or systems analysis while considering the business implications of the application of technology to the current and future business environment. Drive escalation analysis and resolution on complex issues. Communicate difficult decisions in a timely, clear, and accurate manner with internal and external colleagues. Develop recommendations by applying critical thinking to conduct analysis and weigh risk. Lead initiatives supporting business strategy and process improvement. Identify gaps in processes/procedures and make recommendations for improvement. Develop a strong network of resources/business partners across the organization and vendor partners. Facilitate and organize meetings with key stakeholders and business partners. Minimum Qualifications: Lead analysis of impacts to the business (impact analysis). Develop business process models, process outlines, procedures, and job aides to help ready the business. Perform requirement management planning for medium to large scale projects. Lead business analysis across multiple parallel initiatives. Gather and document functional and non-functional requirements. Demonstrate clear and concise written and verbal communications. Serve as a strong facilitator to drive requirements gathering sessions. Collaborate with business and systems experts. Perform peer review of work product. Provide oversight of overall quality of work product. Negotiate and influence requirements direction. Ideal Qualifications: Work with guidance on more complex projects. Capable of applying knowledge to handle all but the most complex problems independently. Anticipate change and direct or redirect efforts. Look for and find ways to improve operations while ensuring business value and outcomes. A minimum of 5+ years of related business analysis experience. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Sr. Cost Management Analyst
Pella Corporation Troy, Ohio
Job Description Senior Cost Management Analyst Troy, OH The Senior Cost Management Analyst serves as the on-site finance partner and cost accounting subject-matter expert for the Troy, OH plant. This role partners closely with Plant Leadership, Manufacturing, Engineering, Purchasing, and Corporate Finance/FP&A to improve visibility to plant performance, strengthen cost and inventory controls, and support decision-making through accurate reporting, budgeting, and forecasting. Success in this role is measured by timely/accurate inventory valuation and reporting, clear variance explanations that drive corrective actions, and sustained progress against productivity and cost commitments. ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned) FP&A, plant performance, and decision support Partner with manufacturing leaders to analyze manufacturing costs, performance drivers, and profitability; translate results into clear actions and recommendations. Develop, maintain, and publish performance measurement tools/dashboards for targeted manufacturing areas (labor, overhead, yield/waste, and other key drivers) to improve decision-making across levels of the organization. Inventory, controls, and audit readiness Own inventory accuracy, reporting, and valuation for the Troy plant; establish and improve processes to ensure timely, accurate transactions (receipts, issues, adjustments, and production reporting). Coordinate and manage year-end physical inventory and periodic cycle counts/WIP audits; investigate variances, drive corrective actions, and document root causes and controls. Support month-end/quarter-end close activities for plant operations, including review of inventory-related entries, accruals, and manufacturing variances; prepare clear explanations for leadership reviews. Partner with Engineering/Operations on standard cost and process change impacts (e.g., BOM/routing changes where applicable) to ensure cost accuracy and strong change controls. Maintain strong internal controls and audit readiness for plant financial processes; ensure documentation is current and support internal/external audit requests as needed. Budgeting, forecasting, and productivity improvement Lead and coordinate the quarterly forecasting and annual budgeting processes for plant manufacturing costs, including labor, overhead, waste/yield, and key operating assumptions. Identify productivity and cost reduction opportunities with Manufacturing, Engineering, Marketing/Brand, and Finance; document initiatives, quantify benefits, track progress, and provide regular visibility to results. Present key performance insights and financial results to plant leadership on a regular cadence; facilitate discussions that drive corrective actions and sustain improvements. Education & Experience Bachelor's degree (B.S./B.A.) in Accounting, Finance, Business, Operations, or a related field from a four-year college or university; and 5+ years of relevant experience in manufacturing finance, cost accounting, and/or plant FP&A (or an equivalent combination of education and experience). Experience partnering with operations and driving performance improvement is strongly preferred. Computer Skills Advanced proficiency in Excel (modeling, pivot tables, lookups, and data validation). Proficient in Word and PowerPoint. Experience with ERP systems and manufacturing/cost accounting modules required. Power BI (or similar BI/reporting tools) experience preferred. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This role is based at a manufacturing plant and requires regular time on the production floor. Personal protective equipment (PPE) may be required in designated areas in accordance with site safety policies. The noise level in the work environment is moderate 50 percent of the time and loud 50 percent of the time.
10/25/2026
Full time
Job Description Senior Cost Management Analyst Troy, OH The Senior Cost Management Analyst serves as the on-site finance partner and cost accounting subject-matter expert for the Troy, OH plant. This role partners closely with Plant Leadership, Manufacturing, Engineering, Purchasing, and Corporate Finance/FP&A to improve visibility to plant performance, strengthen cost and inventory controls, and support decision-making through accurate reporting, budgeting, and forecasting. Success in this role is measured by timely/accurate inventory valuation and reporting, clear variance explanations that drive corrective actions, and sustained progress against productivity and cost commitments. ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned) FP&A, plant performance, and decision support Partner with manufacturing leaders to analyze manufacturing costs, performance drivers, and profitability; translate results into clear actions and recommendations. Develop, maintain, and publish performance measurement tools/dashboards for targeted manufacturing areas (labor, overhead, yield/waste, and other key drivers) to improve decision-making across levels of the organization. Inventory, controls, and audit readiness Own inventory accuracy, reporting, and valuation for the Troy plant; establish and improve processes to ensure timely, accurate transactions (receipts, issues, adjustments, and production reporting). Coordinate and manage year-end physical inventory and periodic cycle counts/WIP audits; investigate variances, drive corrective actions, and document root causes and controls. Support month-end/quarter-end close activities for plant operations, including review of inventory-related entries, accruals, and manufacturing variances; prepare clear explanations for leadership reviews. Partner with Engineering/Operations on standard cost and process change impacts (e.g., BOM/routing changes where applicable) to ensure cost accuracy and strong change controls. Maintain strong internal controls and audit readiness for plant financial processes; ensure documentation is current and support internal/external audit requests as needed. Budgeting, forecasting, and productivity improvement Lead and coordinate the quarterly forecasting and annual budgeting processes for plant manufacturing costs, including labor, overhead, waste/yield, and key operating assumptions. Identify productivity and cost reduction opportunities with Manufacturing, Engineering, Marketing/Brand, and Finance; document initiatives, quantify benefits, track progress, and provide regular visibility to results. Present key performance insights and financial results to plant leadership on a regular cadence; facilitate discussions that drive corrective actions and sustain improvements. Education & Experience Bachelor's degree (B.S./B.A.) in Accounting, Finance, Business, Operations, or a related field from a four-year college or university; and 5+ years of relevant experience in manufacturing finance, cost accounting, and/or plant FP&A (or an equivalent combination of education and experience). Experience partnering with operations and driving performance improvement is strongly preferred. Computer Skills Advanced proficiency in Excel (modeling, pivot tables, lookups, and data validation). Proficient in Word and PowerPoint. Experience with ERP systems and manufacturing/cost accounting modules required. Power BI (or similar BI/reporting tools) experience preferred. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This role is based at a manufacturing plant and requires regular time on the production floor. Personal protective equipment (PPE) may be required in designated areas in accordance with site safety policies. The noise level in the work environment is moderate 50 percent of the time and loud 50 percent of the time.
Senior ERP Systems Analyst (Plex)
Camaco Cleveland, Ohio
Job Description We're Hiring! Senior ERP Systems Analyst (Plex) Location: Lorain, Ohio Work Location: On-site - Lorain, OH Position Overview CAMACO is seeking an experienced Senior ERP Systems Analyst (Plex) to join our Corporate IT team. This position will be based at our Lorain, Ohio facility, reporting directly to Corporate IT , and will support Plex ERP operations, system improvements, and technology initiatives across our manufacturing locations. The ideal candidate will have extensive Plex ERP experience, strong technical expertise, and a proven ability to drive system optimization and operational efficiency. Key Responsibilities Serve as the enterprise subject matter expert (SME) for Plex ERP. Manage, support, and optimize Plex ERP modules across multiple manufacturing facilities. Lead Plex Classic support and Plex UX migration initiatives. Support Plex MES Automation & Orchestration (Mach2) deployments and integrations. Collaborate with Production, Quality, Materials, Shipping & Receiving, and other departments. Manage ERP workflows, EDI, reporting, integrations, and security. Provide Level 2/3 technical support and troubleshoot complex system issues. Develop training materials and support end-user training. Identify and implement continuous improvement initiatives to increase system efficiency. Partner with corporate and plant leadership to align ERP solutions with business objectives. Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. 5+ years of hands-on Plex ERP experience. At least one full-cycle Plex ERP implementation. Hands-on experience with Mach2 (Plex MES Automation & Orchestration). Strong knowledge of ERP administration, system integrations, EDI, workflows, and reporting. Experience supporting ERP systems in a manufacturing environment. Excellent analytical, communication, and problem-solving skills. Ability to collaborate effectively with corporate and plant-level teams. Why Join CAMACO? This is an opportunity to contribute to enterprise-wide ERP initiatives, collaborate with corporate leadership, and drive technology improvements across multiple manufacturing operations.
10/25/2026
Full time
Job Description We're Hiring! Senior ERP Systems Analyst (Plex) Location: Lorain, Ohio Work Location: On-site - Lorain, OH Position Overview CAMACO is seeking an experienced Senior ERP Systems Analyst (Plex) to join our Corporate IT team. This position will be based at our Lorain, Ohio facility, reporting directly to Corporate IT , and will support Plex ERP operations, system improvements, and technology initiatives across our manufacturing locations. The ideal candidate will have extensive Plex ERP experience, strong technical expertise, and a proven ability to drive system optimization and operational efficiency. Key Responsibilities Serve as the enterprise subject matter expert (SME) for Plex ERP. Manage, support, and optimize Plex ERP modules across multiple manufacturing facilities. Lead Plex Classic support and Plex UX migration initiatives. Support Plex MES Automation & Orchestration (Mach2) deployments and integrations. Collaborate with Production, Quality, Materials, Shipping & Receiving, and other departments. Manage ERP workflows, EDI, reporting, integrations, and security. Provide Level 2/3 technical support and troubleshoot complex system issues. Develop training materials and support end-user training. Identify and implement continuous improvement initiatives to increase system efficiency. Partner with corporate and plant leadership to align ERP solutions with business objectives. Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. 5+ years of hands-on Plex ERP experience. At least one full-cycle Plex ERP implementation. Hands-on experience with Mach2 (Plex MES Automation & Orchestration). Strong knowledge of ERP administration, system integrations, EDI, workflows, and reporting. Experience supporting ERP systems in a manufacturing environment. Excellent analytical, communication, and problem-solving skills. Ability to collaborate effectively with corporate and plant-level teams. Why Join CAMACO? This is an opportunity to contribute to enterprise-wide ERP initiatives, collaborate with corporate leadership, and drive technology improvements across multiple manufacturing operations.
Senior Business Analyst & Prompt Engineer (AI Skills)
Maveric Systems Limited Mundelein, Illinois
Job Description Job-Senior Business Analyst & Prompt Engineer (AI Skills) Job Location - NYC, NY Job Type- Full Time The role A senior, independent contributor who designs, tests and maintains reusable AI "Skills": structured prompts, instructions and evaluation sets that let AI agents do work across the product development lifecycle. Examples include drafting business intent documents, generating epics and stories, and checking requirements against risk and policy standards. You'll work directly with senior product, technology and risk stakeholders. This is not an engineering role: we want someone who knows how models behave and can reliably get the results the business needs. Location: New York City, hybrid (3 days a week onsite) Engagement: Embedded with a technology and operations team at a large global bank Level: Senior, independent contributor What you'll do Turn business processes (ideation, business case, requirements, design review, testing) into well-defined AI Skills with clear inputs, outputs, quality criteria and escalation points. Write, test and refine prompts and instruction sets for large language models, using structured outputs, few-shot examples, role and context framing, and step decomposition. Build evaluation sets and rubrics that measure completeness, consistency and accuracy of Skill outputs, and iterate on failures until quality is production-ready. Run discovery with senior stakeholders to define what "good" looks like, and document it as business requirements, epics and user stories with acceptance criteria. Define where humans approve and where agents proceed on their own, including approval gates, review points and exception handling. Work with risk, compliance and control teams so Skills reflect policy, regulatory and audit expectations from the start. Maintain a versioned library of Skills with documentation, usage guidance and change history. Compare models and model versions on specific tasks, and recommend which suits which job, flagging cost, latency and reliability trade-offs. Coach product and business teams on effective use of AI tools. What we're looking for Must have 8+ years in business analysis, product, process or consulting roles, including 2+ years of hands-on prompt engineering or LLM-based solution design (assumed range; adjust as needed). Deep working knowledge of how leading LLMs behave (strengths, failure modes, hallucination, consistency, instruction-following) and how to steer them. Strong requirements skills: BRDs, epics, user stories, Gherkin or similar acceptance criteria, process and workflow mapping. Proven ability to work independently, influence senior stakeholders, and write clearly. Experience in financial services or another regulated industry, and comfort in risk, compliance and control environments. A learning mindset: able to describe what you're proud of, what failed and what you learned, and open to being coached and adapting your approach. Nice to have Experience with Gemini or other enterprise LLM platforms, and AI-assisted development tools such as GitHub Copilot/Devin/Kiro/Codex/Claude Code/Cursor Familiarity with Jira, Confluence and Figma, and with agent or multi-agent workflow concepts. Experience designing LLM evaluation, red-teaming or "LLM-as-judge" validation approaches. Exposure to the software or product development lifecycle from idea to release. Not required Software engineering depth. Light Python or API familiarity helps but is not expected. Success looks like A tested library of Skills in use across multiple stages of the lifecycle. Measurable improvement in output quality, consistency and cycle time against agreed evaluation criteria. Stakeholders who trust the Skills and can adopt them without hand-holding.
10/25/2026
Full time
Job Description Job-Senior Business Analyst & Prompt Engineer (AI Skills) Job Location - NYC, NY Job Type- Full Time The role A senior, independent contributor who designs, tests and maintains reusable AI "Skills": structured prompts, instructions and evaluation sets that let AI agents do work across the product development lifecycle. Examples include drafting business intent documents, generating epics and stories, and checking requirements against risk and policy standards. You'll work directly with senior product, technology and risk stakeholders. This is not an engineering role: we want someone who knows how models behave and can reliably get the results the business needs. Location: New York City, hybrid (3 days a week onsite) Engagement: Embedded with a technology and operations team at a large global bank Level: Senior, independent contributor What you'll do Turn business processes (ideation, business case, requirements, design review, testing) into well-defined AI Skills with clear inputs, outputs, quality criteria and escalation points. Write, test and refine prompts and instruction sets for large language models, using structured outputs, few-shot examples, role and context framing, and step decomposition. Build evaluation sets and rubrics that measure completeness, consistency and accuracy of Skill outputs, and iterate on failures until quality is production-ready. Run discovery with senior stakeholders to define what "good" looks like, and document it as business requirements, epics and user stories with acceptance criteria. Define where humans approve and where agents proceed on their own, including approval gates, review points and exception handling. Work with risk, compliance and control teams so Skills reflect policy, regulatory and audit expectations from the start. Maintain a versioned library of Skills with documentation, usage guidance and change history. Compare models and model versions on specific tasks, and recommend which suits which job, flagging cost, latency and reliability trade-offs. Coach product and business teams on effective use of AI tools. What we're looking for Must have 8+ years in business analysis, product, process or consulting roles, including 2+ years of hands-on prompt engineering or LLM-based solution design (assumed range; adjust as needed). Deep working knowledge of how leading LLMs behave (strengths, failure modes, hallucination, consistency, instruction-following) and how to steer them. Strong requirements skills: BRDs, epics, user stories, Gherkin or similar acceptance criteria, process and workflow mapping. Proven ability to work independently, influence senior stakeholders, and write clearly. Experience in financial services or another regulated industry, and comfort in risk, compliance and control environments. A learning mindset: able to describe what you're proud of, what failed and what you learned, and open to being coached and adapting your approach. Nice to have Experience with Gemini or other enterprise LLM platforms, and AI-assisted development tools such as GitHub Copilot/Devin/Kiro/Codex/Claude Code/Cursor Familiarity with Jira, Confluence and Figma, and with agent or multi-agent workflow concepts. Experience designing LLM evaluation, red-teaming or "LLM-as-judge" validation approaches. Exposure to the software or product development lifecycle from idea to release. Not required Software engineering depth. Light Python or API familiarity helps but is not expected. Success looks like A tested library of Skills in use across multiple stages of the lifecycle. Measurable improvement in output quality, consistency and cycle time against agreed evaluation criteria. Stakeholders who trust the Skills and can adopt them without hand-holding.
User Acceptance Testing Liaison
PTR Global Mc Lean, Virginia
Job Description Position: Senior UAT Tester Location: McLean, Virginia Duration: Contract Job ID: 180346 Job Overview: The User Acceptance Testing (UAT) Liaison will serve as the primary bridge between business stakeholders, end users, and technical teams to ensure that delivered solutions meet business requirements and are ready for production deployment. This role is responsible for coordinating, planning, and executing UAT activities, facilitating defect triage, and ensuring that user feedback is captured, communicated, and resolved in a timely manner. The ideal candidate will have strong analytical skills, excellent communication abilities, and a solid understanding of software development and testing lifecycles. Responsibilities: Act as the central point of contact between business users, project managers, QA teams, and developers during UAT cycles. Collaborate with business analysts and stakeholders to understand business requirements and translate them into UAT scenarios and test cases. Develop, review, and maintain UAT test plans, test cases, and test scripts to validate end-to-end business processes. Coordinate UAT schedules, test cycles, and resource planning with business and technical teams. Facilitate UAT kick-off meetings, daily stand-ups, and status meetings to track progress and address issues. Guide and support business users in executing test cases, documenting results, and logging defects. Perform hands-on UAT execution when needed, including data setup, test execution, and validation of results. Manage defect triage sessions, prioritize issues, and work with development and QA teams to ensure timely resolution. Track and report UAT metrics, including test coverage, defect trends, and readiness for go-live. Ensure that all UAT deliverables are completed, reviewed, and approved according to project timelines. Document and communicate UAT findings, risks, and recommendations to project leadership and stakeholders. Support go-live readiness activities, including user sign-off, contingency planning, and post-implementation validation. Contribute to continuous improvement of UAT processes, templates, and best practices. Ensure adherence to organizational standards, compliance requirements, and quality assurance guidelines. Qualifications: Bachelor's degree in Information Technology, Business, Computer Science, or a related field, or equivalent work experience. Proven experience in user acceptance testing, business analysis, or QA within software implementation or enhancement projects. Strong understanding of the software development lifecycle (SDLC) and testing methodologies, including UAT best practices. Experience creating UAT test plans, test cases, and test scripts based on business requirements and process flows. Demonstrated ability to work effectively with business stakeholders, end users, and technical teams. Excellent verbal and written communication skills, with the ability to clearly explain issues, risks, and recommendations. Strong analytical and problem-solving skills, with attention to detail and accuracy. Experience using test management and defect tracking tools (e.g., JIRA, Azure DevOps, or similar platforms). Ability to manage multiple UAT cycles and priorities in a fast-paced, deadline-driven environment. Comfortable facilitating meetings, workshops, and training sessions with cross-functional teams. Ability to work both independently and collaboratively, taking ownership of UAT deliverables and outcomes. Familiarity with business process documentation, requirements analysis, and change management concepts. Experience in regulated or highly controlled environments is a plus. Relevant certifications in testing, business analysis, or project management (e.g., ISTQB, CBAP, PMP) are a plus. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $60- $62/hr The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 . To report any concerns, please email us at During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses. AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations.
10/25/2026
Full time
Job Description Position: Senior UAT Tester Location: McLean, Virginia Duration: Contract Job ID: 180346 Job Overview: The User Acceptance Testing (UAT) Liaison will serve as the primary bridge between business stakeholders, end users, and technical teams to ensure that delivered solutions meet business requirements and are ready for production deployment. This role is responsible for coordinating, planning, and executing UAT activities, facilitating defect triage, and ensuring that user feedback is captured, communicated, and resolved in a timely manner. The ideal candidate will have strong analytical skills, excellent communication abilities, and a solid understanding of software development and testing lifecycles. Responsibilities: Act as the central point of contact between business users, project managers, QA teams, and developers during UAT cycles. Collaborate with business analysts and stakeholders to understand business requirements and translate them into UAT scenarios and test cases. Develop, review, and maintain UAT test plans, test cases, and test scripts to validate end-to-end business processes. Coordinate UAT schedules, test cycles, and resource planning with business and technical teams. Facilitate UAT kick-off meetings, daily stand-ups, and status meetings to track progress and address issues. Guide and support business users in executing test cases, documenting results, and logging defects. Perform hands-on UAT execution when needed, including data setup, test execution, and validation of results. Manage defect triage sessions, prioritize issues, and work with development and QA teams to ensure timely resolution. Track and report UAT metrics, including test coverage, defect trends, and readiness for go-live. Ensure that all UAT deliverables are completed, reviewed, and approved according to project timelines. Document and communicate UAT findings, risks, and recommendations to project leadership and stakeholders. Support go-live readiness activities, including user sign-off, contingency planning, and post-implementation validation. Contribute to continuous improvement of UAT processes, templates, and best practices. Ensure adherence to organizational standards, compliance requirements, and quality assurance guidelines. Qualifications: Bachelor's degree in Information Technology, Business, Computer Science, or a related field, or equivalent work experience. Proven experience in user acceptance testing, business analysis, or QA within software implementation or enhancement projects. Strong understanding of the software development lifecycle (SDLC) and testing methodologies, including UAT best practices. Experience creating UAT test plans, test cases, and test scripts based on business requirements and process flows. Demonstrated ability to work effectively with business stakeholders, end users, and technical teams. Excellent verbal and written communication skills, with the ability to clearly explain issues, risks, and recommendations. Strong analytical and problem-solving skills, with attention to detail and accuracy. Experience using test management and defect tracking tools (e.g., JIRA, Azure DevOps, or similar platforms). Ability to manage multiple UAT cycles and priorities in a fast-paced, deadline-driven environment. Comfortable facilitating meetings, workshops, and training sessions with cross-functional teams. Ability to work both independently and collaboratively, taking ownership of UAT deliverables and outcomes. Familiarity with business process documentation, requirements analysis, and change management concepts. Experience in regulated or highly controlled environments is a plus. Relevant certifications in testing, business analysis, or project management (e.g., ISTQB, CBAP, PMP) are a plus. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $60- $62/hr The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 . To report any concerns, please email us at During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses. AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations.
ServiceNow Business Analyst
Beacon Hill
Job Description We are partnering with a leading enterprise organization seeking a Cybersecurity Senior Risk Analyst / ServiceNow Business Analyst with deep experience across cybersecurity risk, ServiceNow, business analysis, and enterprise GRC processes. This consultant will serve as a bridge between cybersecurity and risk stakeholders, ServiceNow technical teams, and business partners. The role will focus heavily on requirements gathering, platform enhancements, UAT and defect management, release-cycle coordination, and improving workflows supporting cybersecurity risk programs. Location & Schedule: Lake County, 60064 Onsite 40 hours per week No travel required You will support enterprise cybersecurity risk-management workflows built on ServiceNow, partnering with cross-functional teams across Governance, Risk & Compliance (GRC), vendor risk, business continuity, infrastructure, development, and platform ownership. The position is particularly well suited for someone who understands both the business-analysis side of ServiceNow and the mechanics of taking enhancements, incidents, defects, and user stories through testing and the release lifecycle. Key Responsibilities: Gather, analyze, and document business requirements for cybersecurity risk-management processes and technology solutions. Develop business use cases, user stories, process flows, and functional requirements. Manage enhancement requests and translate business needs into actionable development requirements. Coordinate UAT, including test strategy, test scripts, defect tracking, troubleshooting, and solution validation. Track incidents, defects, enhancements, and testing activities through the ServiceNow release cycle. Partner with developers, GRC teams, platform owners, process owners, and other stakeholders to prioritize and deliver changes. Investigate issues raised by risk and business-continuity stakeholders, review ServiceNow stories, and support root-cause analysis. Analyze existing workflows to identify opportunities to improve efficiency, data quality, automation, and user experience. Support cybersecurity and third-party risk assessments, control evaluations, remediation tracking, and related processes. Support data governance and stewardship activities that improve the integrity, accuracy, and consistency of risk information. Develop metrics, reporting, and dashboards covering risk posture, operational performance, and program effectiveness. Prepare requirements, testing artifacts, process documentation, training materials, and other business and technical documentation. Provide regular status updates to stakeholders and leadership regarding enhancements, testing cycles, obstacles, and work in progress. Support audit, compliance, and regulatory activities by providing appropriate risk-management and system-control documentation. Required Qualifications: 10+ years of experience in cybersecurity risk analysis or a related field. Bachelor's degree in Information Security, Computer Science, IT, Cybersecurity, or a related field, or equivalent experience. Strong ServiceNow knowledge and experience supporting enterprise workflows. Experience with business analysis, including requirements gathering and test-case development. Experience coordinating UAT, testing, defect management, and platform enhancements. Understanding of change-management and release cycles and the ability to follow platform release schedules. Strong analytical, problem-solving, communication, and stakeholder-management skills. Ability to work independently while collaborating effectively across business and technical teams. Nice-to-Have Qualifications: Advanced ServiceNow experience, particularly with GRC, third-party/vendor risk management, or business continuity workflows. ServiceNow Administrator, Developer, Implementer, or related ServiceNow certification. Certified Scrum Master (CSM). PMP, CRISC, CISA, CISM, CISSP, or similar certification. GRC, vendor risk, disaster recovery, or audit experience. Understanding of procurement and risk processes. Knowledge of information-security and risk-control frameworks. Familiarity with ISO 27001, SOC 2, HITRUST, FedRAMP, and ISO 22301. Operational experience with GRC toolsets. What Makes This Role Unique: Combines ServiceNow business analysis with cybersecurity and third-party risk management. Provides ownership across the solution lifecycle, from initial requirements and user stories through testing, defect resolution, release, and ongoing enhancement. Offers significant cross-functional exposure to cybersecurity, risk, compliance, technology, development, infrastructure, and platform teams. Ideal for a curious problem solver who can understand both business needs and ServiceNow capabilities and communicate effectively with technical and non-technical stakeholders. Engagement Details: Contract engagement through December 6, 2027 Potential extension Conversion to a full-time client position is not anticipated at this time. Target start: November 1, 2026 Interview Process: One interview Conducted via Microsoft Teams Interview with the hiring manager Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you bring strong ServiceNow expertise and know how to translate cybersecurity and GRC needs into well-defined requirements, testing strategies, and successful platform enhancements, we encourage you to apply. The client will remain confidential throughout the initial stages of the hiring process.
10/25/2026
Full time
Job Description We are partnering with a leading enterprise organization seeking a Cybersecurity Senior Risk Analyst / ServiceNow Business Analyst with deep experience across cybersecurity risk, ServiceNow, business analysis, and enterprise GRC processes. This consultant will serve as a bridge between cybersecurity and risk stakeholders, ServiceNow technical teams, and business partners. The role will focus heavily on requirements gathering, platform enhancements, UAT and defect management, release-cycle coordination, and improving workflows supporting cybersecurity risk programs. Location & Schedule: Lake County, 60064 Onsite 40 hours per week No travel required You will support enterprise cybersecurity risk-management workflows built on ServiceNow, partnering with cross-functional teams across Governance, Risk & Compliance (GRC), vendor risk, business continuity, infrastructure, development, and platform ownership. The position is particularly well suited for someone who understands both the business-analysis side of ServiceNow and the mechanics of taking enhancements, incidents, defects, and user stories through testing and the release lifecycle. Key Responsibilities: Gather, analyze, and document business requirements for cybersecurity risk-management processes and technology solutions. Develop business use cases, user stories, process flows, and functional requirements. Manage enhancement requests and translate business needs into actionable development requirements. Coordinate UAT, including test strategy, test scripts, defect tracking, troubleshooting, and solution validation. Track incidents, defects, enhancements, and testing activities through the ServiceNow release cycle. Partner with developers, GRC teams, platform owners, process owners, and other stakeholders to prioritize and deliver changes. Investigate issues raised by risk and business-continuity stakeholders, review ServiceNow stories, and support root-cause analysis. Analyze existing workflows to identify opportunities to improve efficiency, data quality, automation, and user experience. Support cybersecurity and third-party risk assessments, control evaluations, remediation tracking, and related processes. Support data governance and stewardship activities that improve the integrity, accuracy, and consistency of risk information. Develop metrics, reporting, and dashboards covering risk posture, operational performance, and program effectiveness. Prepare requirements, testing artifacts, process documentation, training materials, and other business and technical documentation. Provide regular status updates to stakeholders and leadership regarding enhancements, testing cycles, obstacles, and work in progress. Support audit, compliance, and regulatory activities by providing appropriate risk-management and system-control documentation. Required Qualifications: 10+ years of experience in cybersecurity risk analysis or a related field. Bachelor's degree in Information Security, Computer Science, IT, Cybersecurity, or a related field, or equivalent experience. Strong ServiceNow knowledge and experience supporting enterprise workflows. Experience with business analysis, including requirements gathering and test-case development. Experience coordinating UAT, testing, defect management, and platform enhancements. Understanding of change-management and release cycles and the ability to follow platform release schedules. Strong analytical, problem-solving, communication, and stakeholder-management skills. Ability to work independently while collaborating effectively across business and technical teams. Nice-to-Have Qualifications: Advanced ServiceNow experience, particularly with GRC, third-party/vendor risk management, or business continuity workflows. ServiceNow Administrator, Developer, Implementer, or related ServiceNow certification. Certified Scrum Master (CSM). PMP, CRISC, CISA, CISM, CISSP, or similar certification. GRC, vendor risk, disaster recovery, or audit experience. Understanding of procurement and risk processes. Knowledge of information-security and risk-control frameworks. Familiarity with ISO 27001, SOC 2, HITRUST, FedRAMP, and ISO 22301. Operational experience with GRC toolsets. What Makes This Role Unique: Combines ServiceNow business analysis with cybersecurity and third-party risk management. Provides ownership across the solution lifecycle, from initial requirements and user stories through testing, defect resolution, release, and ongoing enhancement. Offers significant cross-functional exposure to cybersecurity, risk, compliance, technology, development, infrastructure, and platform teams. Ideal for a curious problem solver who can understand both business needs and ServiceNow capabilities and communicate effectively with technical and non-technical stakeholders. Engagement Details: Contract engagement through December 6, 2027 Potential extension Conversion to a full-time client position is not anticipated at this time. Target start: November 1, 2026 Interview Process: One interview Conducted via Microsoft Teams Interview with the hiring manager Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you bring strong ServiceNow expertise and know how to translate cybersecurity and GRC needs into well-defined requirements, testing strategies, and successful platform enhancements, we encourage you to apply. The client will remain confidential throughout the initial stages of the hiring process.
Manager, Label Services Analytics -- Business Intelligence
HYBE AMERICAS Nashville, Tennessee
Job Description Location: Santa Monica, New York or Nashville, TN About HYBE Americas HYBE is an entertainment company, global lifestyle platform, and holding company for multiple music labels. It is home to the global girl group KATSEYE and Santos Bravos - the first Latin Pop boy group built using the K-pop methodology - among others, with several new artists in development including projects with Ryan Tedder and under HYBE x Geffen. HYBE builds local subsidiaries to "localize" its K-pop training and production system and develop talent for global releases. HYBE Americas is based in Los Angeles and Mexico City, with additional offices in New York, Miami, Atlanta, and Nashville. Role Overview This is a player-coach role, leading a segment of the Business Intelligence team that supports HYBE's Global Label Services function. You will manage two Data Analysts and own relationship management with key business stakeholders, acting as a thought leader and problem-solving partner, developing and maintaining recurring reporting, and conducting deep analysis labels and business teams rely on for strategy and key decisions. Expect your time to be split between leading and managing your team, and your own hands-on work with our data infrastructure as a senior partner to our label teams. You'll work inside a modern data stack we are actively building, helping shape our semantic layer and BI tools, and partnering closely with data engineering on what gets modeled and how metrics are defined. Fluency in fan culture and how global, modern music companies operate is essential. You should be deeply curious about artists, release and promotion mechanics, and how fandoms drive consumption. You must be able to anticipate which questions matter before a label team asks them. What You'll Do Lead the team Manage, coach, and develop two Data Analysts: set goals, run 1:1s, review their SQL, Python, and dashboards, and give clear, regular feedback. Own the quality bar. Review work before it reaches stakeholders and build QA habits (reconciliation checks, source notes, metric definitions) into the team's routine. Work with our Project Manager to assign work across the two analysts, balancing coverage of the label roster, building depth, and avoiding single points of failure wherever possible. Participate in hiring and onboarding as the team grows. Run Label Services reporting With Project Manager, own intake and prioritization for Global Label Services requests: translate label questions into scoped work, set timelines, and manage stakeholders. Define and maintain the standard set of release and campaign views (streaming, social, and marketing metrics) drawn from internal data and third-party data sources like Luminate, Chartmetric, DSP "for artists" dashboards, social tools (e.g., Supermetrics, Meltwater), and our OpenPlay data. Partner with data engineering to support development of semantic layer, work together to resolve data quality issues at the source rather than in spreadsheets. Hands-on work Own your own projects end-to-end, leveraging your experience and expertise to set the bar for high-quality projects and reporting for the team. Work with analysts to use Python to automate recurring pulls and routine reporting workflows. Take the harder analytical questions yourself, like key campaign and release post-mortems, cross-artist benchmarks, fandom and market comparisons, and turn them into clear business recommendations with context. Partner with label teams Serve as the day-to-day BI point of contact for the Global Label Services team. Present findings to non-technical stakeholders, including senior label leadership, in plain language. Document what the team builds so outputs are discoverable, trusted, and reusable. Required Qualifications Bachelor's degree; 3-5+ years of experience in analytics or business intelligence, ideally in music, entertainment, or media. Experience managing or formally mentoring analysts or interns, including reviewing their technical work. Advanced SQL : complex joins, window functions, and performance-aware queries in a cloud data warehouse (Snowflake, BigQuery, Databricks). Working proficiency in Python for data cleaning and automation. Strong experience building and maintaining dashboards in at least one BI tool (Tableau, Looker, Sigma, or Omni); familiarity with semantic layers or governed metric definitions. Hands-on experience with music data: DSP reporting, Luminate, Chartmetric, or comparable sources, and an understanding of their quirks and limits. Experience at a record label, distributor, or label services company supporting release and marketing teams. Proven ability to prioritize competing requests, and manage stakeholder expectations with grace and tact. Clear written and verbal communication; able to explain data to non-technical and senior audiences. Comfort with ambiguity and a build-in-progress environment. Preferred Qualifications (Pluses, Not Required) Knowledge of the K-pop genre is a plus: major artists, fan culture, and how releases and promotion work in Korea and globally. Korean or Spanish language ability (reading and/or conversational) is a strong plus. Helpful for working with Korean label teams and source material. Familiarity with social analytics platforms and marketing attribution. Experience working across U.S. and other cross-border teams and time zones. Compensation & Benefits Competitive salary based on experience and qualifications. Comprehensive health, dental, and vision insurance. 401(k) with company match. Generous PTO and holiday schedule. Base Salary $110,000 - $140,000 based on location and experience.
10/25/2026
Full time
Job Description Location: Santa Monica, New York or Nashville, TN About HYBE Americas HYBE is an entertainment company, global lifestyle platform, and holding company for multiple music labels. It is home to the global girl group KATSEYE and Santos Bravos - the first Latin Pop boy group built using the K-pop methodology - among others, with several new artists in development including projects with Ryan Tedder and under HYBE x Geffen. HYBE builds local subsidiaries to "localize" its K-pop training and production system and develop talent for global releases. HYBE Americas is based in Los Angeles and Mexico City, with additional offices in New York, Miami, Atlanta, and Nashville. Role Overview This is a player-coach role, leading a segment of the Business Intelligence team that supports HYBE's Global Label Services function. You will manage two Data Analysts and own relationship management with key business stakeholders, acting as a thought leader and problem-solving partner, developing and maintaining recurring reporting, and conducting deep analysis labels and business teams rely on for strategy and key decisions. Expect your time to be split between leading and managing your team, and your own hands-on work with our data infrastructure as a senior partner to our label teams. You'll work inside a modern data stack we are actively building, helping shape our semantic layer and BI tools, and partnering closely with data engineering on what gets modeled and how metrics are defined. Fluency in fan culture and how global, modern music companies operate is essential. You should be deeply curious about artists, release and promotion mechanics, and how fandoms drive consumption. You must be able to anticipate which questions matter before a label team asks them. What You'll Do Lead the team Manage, coach, and develop two Data Analysts: set goals, run 1:1s, review their SQL, Python, and dashboards, and give clear, regular feedback. Own the quality bar. Review work before it reaches stakeholders and build QA habits (reconciliation checks, source notes, metric definitions) into the team's routine. Work with our Project Manager to assign work across the two analysts, balancing coverage of the label roster, building depth, and avoiding single points of failure wherever possible. Participate in hiring and onboarding as the team grows. Run Label Services reporting With Project Manager, own intake and prioritization for Global Label Services requests: translate label questions into scoped work, set timelines, and manage stakeholders. Define and maintain the standard set of release and campaign views (streaming, social, and marketing metrics) drawn from internal data and third-party data sources like Luminate, Chartmetric, DSP "for artists" dashboards, social tools (e.g., Supermetrics, Meltwater), and our OpenPlay data. Partner with data engineering to support development of semantic layer, work together to resolve data quality issues at the source rather than in spreadsheets. Hands-on work Own your own projects end-to-end, leveraging your experience and expertise to set the bar for high-quality projects and reporting for the team. Work with analysts to use Python to automate recurring pulls and routine reporting workflows. Take the harder analytical questions yourself, like key campaign and release post-mortems, cross-artist benchmarks, fandom and market comparisons, and turn them into clear business recommendations with context. Partner with label teams Serve as the day-to-day BI point of contact for the Global Label Services team. Present findings to non-technical stakeholders, including senior label leadership, in plain language. Document what the team builds so outputs are discoverable, trusted, and reusable. Required Qualifications Bachelor's degree; 3-5+ years of experience in analytics or business intelligence, ideally in music, entertainment, or media. Experience managing or formally mentoring analysts or interns, including reviewing their technical work. Advanced SQL : complex joins, window functions, and performance-aware queries in a cloud data warehouse (Snowflake, BigQuery, Databricks). Working proficiency in Python for data cleaning and automation. Strong experience building and maintaining dashboards in at least one BI tool (Tableau, Looker, Sigma, or Omni); familiarity with semantic layers or governed metric definitions. Hands-on experience with music data: DSP reporting, Luminate, Chartmetric, or comparable sources, and an understanding of their quirks and limits. Experience at a record label, distributor, or label services company supporting release and marketing teams. Proven ability to prioritize competing requests, and manage stakeholder expectations with grace and tact. Clear written and verbal communication; able to explain data to non-technical and senior audiences. Comfort with ambiguity and a build-in-progress environment. Preferred Qualifications (Pluses, Not Required) Knowledge of the K-pop genre is a plus: major artists, fan culture, and how releases and promotion work in Korea and globally. Korean or Spanish language ability (reading and/or conversational) is a strong plus. Helpful for working with Korean label teams and source material. Familiarity with social analytics platforms and marketing attribution. Experience working across U.S. and other cross-border teams and time zones. Compensation & Benefits Competitive salary based on experience and qualifications. Comprehensive health, dental, and vision insurance. 401(k) with company match. Generous PTO and holiday schedule. Base Salary $110,000 - $140,000 based on location and experience.
Business Analyst - Quantitative Trading Firm
AAA Global Chicago, Illinois
Job Description About the Opportunity A leading global proprietary trading firm is seeking a highly analytical and motivated Business Analyst to join its Chicago office. The firm operates in a fast-paced, technology-driven trading environment, offering the opportunity to work closely with senior stakeholders and gain exposure to both business operations and strategic initiatives. This position is ideal for an ambitious individual with strong problem-solving skills, exceptional attention to detail, and an interest in financial markets. The successful candidate will take ownership of projects, improve existing processes, and contribute to the firm's continued growth. Key Responsibilities Oversee and optimise daily business processes, ensuring accuracy and operational efficiency. Collaborate with accounting and trading teams to reconcile daily activity and investigate discrepancies. Liaise with brokers, exchanges, and external counterparties to resolve operational issues. Support contract reviews and coordinate agreements with internal and external stakeholders. Identify opportunities to automate workflows, streamline processes, and improve scalability. Analyse business performance and provide insights to support strategic decision-making. Research new business opportunities, market developments, and potential partnerships. Build and maintain relationships with exchanges, vendors, and other industry participants. Take ownership of projects and contribute to business development initiatives. Requirements Bachelor's degree, ideally in a quantitative or analytical discipline. Excellent analytical, problem-solving, and critical-thinking skills. Strong proficiency in Excel and other analytical tools. Exceptional attention to detail and a commitment to accuracy. Excellent written and verbal communication skills. Ability to manage multiple priorities and work independently. Interest in financial markets, trading, and business development. Willingness to work flexible hours when required to support global operations. What's on Offer Highly competitive compensation and benefits package. Exposure to a sophisticated global quantitative trading environment. Opportunity to work alongside experienced professionals across trading, technology, and business operations. Significant ownership and responsibility from an early stage. Collaborative, entrepreneurial culture with opportunities for professional development. Comprehensive health, dental, and vision insurance, alongside a 401(k) retirement plan with employer matching
10/25/2026
Full time
Job Description About the Opportunity A leading global proprietary trading firm is seeking a highly analytical and motivated Business Analyst to join its Chicago office. The firm operates in a fast-paced, technology-driven trading environment, offering the opportunity to work closely with senior stakeholders and gain exposure to both business operations and strategic initiatives. This position is ideal for an ambitious individual with strong problem-solving skills, exceptional attention to detail, and an interest in financial markets. The successful candidate will take ownership of projects, improve existing processes, and contribute to the firm's continued growth. Key Responsibilities Oversee and optimise daily business processes, ensuring accuracy and operational efficiency. Collaborate with accounting and trading teams to reconcile daily activity and investigate discrepancies. Liaise with brokers, exchanges, and external counterparties to resolve operational issues. Support contract reviews and coordinate agreements with internal and external stakeholders. Identify opportunities to automate workflows, streamline processes, and improve scalability. Analyse business performance and provide insights to support strategic decision-making. Research new business opportunities, market developments, and potential partnerships. Build and maintain relationships with exchanges, vendors, and other industry participants. Take ownership of projects and contribute to business development initiatives. Requirements Bachelor's degree, ideally in a quantitative or analytical discipline. Excellent analytical, problem-solving, and critical-thinking skills. Strong proficiency in Excel and other analytical tools. Exceptional attention to detail and a commitment to accuracy. Excellent written and verbal communication skills. Ability to manage multiple priorities and work independently. Interest in financial markets, trading, and business development. Willingness to work flexible hours when required to support global operations. What's on Offer Highly competitive compensation and benefits package. Exposure to a sophisticated global quantitative trading environment. Opportunity to work alongside experienced professionals across trading, technology, and business operations. Significant ownership and responsibility from an early stage. Collaborative, entrepreneurial culture with opportunities for professional development. Comprehensive health, dental, and vision insurance, alongside a 401(k) retirement plan with employer matching
Senior SAP MM Analyst - 410626
Atrium New York, New York
Job Description Client Overview Our client is a leading organization focused on operational excellence and technology-driven business transformation, leveraging enterprise SAP solutions to support its supply chain, logistics, and financial operations. Our client is seeking a Senior SAP MM Analyst to support SAP application optimization, functional configuration, and strategic initiatives across Materials Management, Supply Chain, Logistics, and Finance. Salary/Hourly Rate $130k - $150k Position Overview The Senior SAP MM Analyst will play a key role in SAP application support, optimization, and continuous improvement across Supply Chain, Logistics, and Finance. Following a recent SAP S/4HANA go-live, this role will take ownership of SAP Materials Management (MM), helping drive system stability, streamline business processes, and support future roadmap development. The ideal candidate brings deep SAP MM functional expertise, broad cross-module knowledge, and hands-on experience with implementations, configuration, and production support in a complex enterprise environment. The Senior SAP MM Analyst will collaborate closely with business stakeholders, technical teams, and external partners to ensure SAP solutions align with operational requirements and business objectives. Responsibilities Of The Senior SAP MM Analyst Lead SAP MM functional support, configuration, and optimization initiatives, ensuring system performance and process efficiency. Own SAP Materials Management capabilities while supporting integration across Finance, Supply Chain, Logistics, and other business functions. Support SAP implementation, enhancement, and application support initiatives, ensuring alignment with business priorities, timelines, and delivery standards. Partner with business stakeholders to gather requirements, translate operational needs into SAP solutions, and prioritize system enhancements. Drive SAP S/4HANA optimization following go-live, improving system stability, process efficiency, and user adoption. Troubleshoot complex production issues, perform root-cause analysis, and coordinate escalations to maintain reliable business operations. Support material master data management, inventory processes, procurement workflows, and Materials Requirements Planning (MRP). Maintain integration across SAP MM, FI/CO, SD, and PP to ensure end-to-end process consistency. Identify opportunities for automation, process improvement, and enhanced SAP functionality. Evaluate and support relevant capabilities involving SAP Fiori, embedded analytics, planning solutions, RPA, and GenAI. Collaborate with SAP application teams, business users, and implementation partners to deliver functional improvements and ongoing system support. Required Experience/Skills For The Senior SAP MM Analyst 8+ years of SAP implementation, application support, or related enterprise SAP experience. 5+ years of hands-on SAP MM functional configuration and production support experience. Experience participating in at least two full lifecycle SAP implementations. Strong knowledge of Materials Requirements Planning (MRP), material master data, classification, bills of materials (BOMs), and inventory valuation. Experience with SAP ECC and SAP S/4HANA, including integration across MM, FI/CO, SD, and PP. Proven ability to manage SAP enhancements, coordinate cross-functional stakeholders, and oversee functional support and delivery activities. Strong problem-solving, communication, prioritization, and escalation-management skills. Ability to translate complex business requirements into practical SAP MM solutions and process improvements. Preferred Experience/Skills For The Senior SAP MM Analyst Experience with SAP RISE Private Cloud environments. Familiarity with SAP Fiori and embedded analytics. Knowledge of SAP APO and supply chain planning processes. Consumer Packaged Goods (CPG) industry experience. Exposure to SAP IBP, o9 Solutions, or other supply chain planning platforms. Experience introducing automation, robotic process automation (RPA), or GenAI capabilities into enterprise workflows. Experience collaborating with onshore and offshore teams and external implementation partners. Education Requirements Bachelor's degree in Information Technology, Computer Science, Business, Supply Chain Management, or a related discipline is preferred. Equivalent relevant SAP experience and demonstrated functional expertise may be considered. Benefits Client-provided benefits available, upon eligibility. Opportunity to contribute to SAP application optimization following a major S/4HANA go-live. High-impact role supporting enterprise-wide supply chain, logistics, and finance initiatives. Opportunity to drive functional improvements, enhance business processes, and support evolving SAP capabilities.
10/25/2026
Full time
Job Description Client Overview Our client is a leading organization focused on operational excellence and technology-driven business transformation, leveraging enterprise SAP solutions to support its supply chain, logistics, and financial operations. Our client is seeking a Senior SAP MM Analyst to support SAP application optimization, functional configuration, and strategic initiatives across Materials Management, Supply Chain, Logistics, and Finance. Salary/Hourly Rate $130k - $150k Position Overview The Senior SAP MM Analyst will play a key role in SAP application support, optimization, and continuous improvement across Supply Chain, Logistics, and Finance. Following a recent SAP S/4HANA go-live, this role will take ownership of SAP Materials Management (MM), helping drive system stability, streamline business processes, and support future roadmap development. The ideal candidate brings deep SAP MM functional expertise, broad cross-module knowledge, and hands-on experience with implementations, configuration, and production support in a complex enterprise environment. The Senior SAP MM Analyst will collaborate closely with business stakeholders, technical teams, and external partners to ensure SAP solutions align with operational requirements and business objectives. Responsibilities Of The Senior SAP MM Analyst Lead SAP MM functional support, configuration, and optimization initiatives, ensuring system performance and process efficiency. Own SAP Materials Management capabilities while supporting integration across Finance, Supply Chain, Logistics, and other business functions. Support SAP implementation, enhancement, and application support initiatives, ensuring alignment with business priorities, timelines, and delivery standards. Partner with business stakeholders to gather requirements, translate operational needs into SAP solutions, and prioritize system enhancements. Drive SAP S/4HANA optimization following go-live, improving system stability, process efficiency, and user adoption. Troubleshoot complex production issues, perform root-cause analysis, and coordinate escalations to maintain reliable business operations. Support material master data management, inventory processes, procurement workflows, and Materials Requirements Planning (MRP). Maintain integration across SAP MM, FI/CO, SD, and PP to ensure end-to-end process consistency. Identify opportunities for automation, process improvement, and enhanced SAP functionality. Evaluate and support relevant capabilities involving SAP Fiori, embedded analytics, planning solutions, RPA, and GenAI. Collaborate with SAP application teams, business users, and implementation partners to deliver functional improvements and ongoing system support. Required Experience/Skills For The Senior SAP MM Analyst 8+ years of SAP implementation, application support, or related enterprise SAP experience. 5+ years of hands-on SAP MM functional configuration and production support experience. Experience participating in at least two full lifecycle SAP implementations. Strong knowledge of Materials Requirements Planning (MRP), material master data, classification, bills of materials (BOMs), and inventory valuation. Experience with SAP ECC and SAP S/4HANA, including integration across MM, FI/CO, SD, and PP. Proven ability to manage SAP enhancements, coordinate cross-functional stakeholders, and oversee functional support and delivery activities. Strong problem-solving, communication, prioritization, and escalation-management skills. Ability to translate complex business requirements into practical SAP MM solutions and process improvements. Preferred Experience/Skills For The Senior SAP MM Analyst Experience with SAP RISE Private Cloud environments. Familiarity with SAP Fiori and embedded analytics. Knowledge of SAP APO and supply chain planning processes. Consumer Packaged Goods (CPG) industry experience. Exposure to SAP IBP, o9 Solutions, or other supply chain planning platforms. Experience introducing automation, robotic process automation (RPA), or GenAI capabilities into enterprise workflows. Experience collaborating with onshore and offshore teams and external implementation partners. Education Requirements Bachelor's degree in Information Technology, Computer Science, Business, Supply Chain Management, or a related discipline is preferred. Equivalent relevant SAP experience and demonstrated functional expertise may be considered. Benefits Client-provided benefits available, upon eligibility. Opportunity to contribute to SAP application optimization following a major S/4HANA go-live. High-impact role supporting enterprise-wide supply chain, logistics, and finance initiatives. Opportunity to drive functional improvements, enhance business processes, and support evolving SAP capabilities.
Senior Business Analyst (Technology)
TM Floyd & Company (TMF)
Job Description TM Floyd is seeking an experienced Senior Business Analyst (Technology) to support complex enterprise technology initiatives in a large-scale corporate IT environment! We're looking for a senior-level professional who can lead requirements gathering, facilitate stakeholder workshops, coordinate technology projects, and drive testing and implementation efforts from planning through delivery. Must be located in or near Richmond, VA Must be Eligible for direct W-2 employment, with no C2C, subcontracting, or H-1B sponsorship What You'll Do: Lead requirements gathering, workshops, and business process analysis Translate business needs into detailed functional and technical requirements Develop process maps, use cases, test plans, and test scripts Lead or support System Integration Testing (SIT) and User Acceptance Testing (UAT) Coordinate project milestones, deliverables, dependencies, and deadlines Support vendor implementations, system integrations, defect resolution, and change management Collaborate with business stakeholders, IT teams, and third-party vendors to deliver effective technology solutions What We're Looking For: 5+ years of Business Systems Analyst experience in enterprise environments Strong requirements documentation, testing, and project coordination skills Experience with ALM/Quality Center or similar test management tools Exposure to enterprise platforms such as Salesforce, SAP, ServiceNow, or enterprise asset management systems Excellent communication, facilitation, analytical, and problem-solving skills Utility industry experience and familiarity with Agile/Waterfall environments are a plus The Ideal Candidate: The ideal candidate is a Richmond, VA-area Senior Business Systems Analyst with 5+ years of experience supporting complex enterprise technology initiatives, strong requirements gathering and documentation skills, and proven experience leading stakeholder workshops, developing functional specifications, and driving SIT/UAT testing. They should have experience with vendor implementations, system integrations, defect tracking, and project coordination, including managing milestones, risks, and competing priorities. Familiarity with enterprise platforms such as Salesforce, SAP, ServiceNow, or enterprise asset management systems is valuable, along with experience in regulated or utility environments and Agile/Waterfall methodologies. The candidate must be proactive, detail-oriented, comfortable working independently across business and technical teams, and eligible for direct W-2 employment with no C2C, subcontracting, or H-1B sponsorship . Interested or know someone who would be a great fit? Send me a message or share your resume to learn more about this opportunity with TM Floyd!
10/25/2026
Full time
Job Description TM Floyd is seeking an experienced Senior Business Analyst (Technology) to support complex enterprise technology initiatives in a large-scale corporate IT environment! We're looking for a senior-level professional who can lead requirements gathering, facilitate stakeholder workshops, coordinate technology projects, and drive testing and implementation efforts from planning through delivery. Must be located in or near Richmond, VA Must be Eligible for direct W-2 employment, with no C2C, subcontracting, or H-1B sponsorship What You'll Do: Lead requirements gathering, workshops, and business process analysis Translate business needs into detailed functional and technical requirements Develop process maps, use cases, test plans, and test scripts Lead or support System Integration Testing (SIT) and User Acceptance Testing (UAT) Coordinate project milestones, deliverables, dependencies, and deadlines Support vendor implementations, system integrations, defect resolution, and change management Collaborate with business stakeholders, IT teams, and third-party vendors to deliver effective technology solutions What We're Looking For: 5+ years of Business Systems Analyst experience in enterprise environments Strong requirements documentation, testing, and project coordination skills Experience with ALM/Quality Center or similar test management tools Exposure to enterprise platforms such as Salesforce, SAP, ServiceNow, or enterprise asset management systems Excellent communication, facilitation, analytical, and problem-solving skills Utility industry experience and familiarity with Agile/Waterfall environments are a plus The Ideal Candidate: The ideal candidate is a Richmond, VA-area Senior Business Systems Analyst with 5+ years of experience supporting complex enterprise technology initiatives, strong requirements gathering and documentation skills, and proven experience leading stakeholder workshops, developing functional specifications, and driving SIT/UAT testing. They should have experience with vendor implementations, system integrations, defect tracking, and project coordination, including managing milestones, risks, and competing priorities. Familiarity with enterprise platforms such as Salesforce, SAP, ServiceNow, or enterprise asset management systems is valuable, along with experience in regulated or utility environments and Agile/Waterfall methodologies. The candidate must be proactive, detail-oriented, comfortable working independently across business and technical teams, and eligible for direct W-2 employment with no C2C, subcontracting, or H-1B sponsorship . Interested or know someone who would be a great fit? Send me a message or share your resume to learn more about this opportunity with TM Floyd!
ServiceNow Engagement Lead
Ztek Consulting INC Columbus, Ohio
Job Description Job Description Job Title: ServiceNow Engagement Lead Location: Columbus, OH (Onsite 5 days/week) Employment Type: Long term contract Role Overview: We are seeking a senior-level ServiceNow Engagement Lead to oversee the delivery of complex enterprise solutions for a large-scale public sector project. This individual will serve as the primary bridge between technical delivery teams and senior stakeholders, ensuring that platform implementations align with organizational goals within a highly regulated FedRAMP environment. The ideal candidate will have deep ServiceNow expertise and a proven track record of leading multi-workstream digital transformations (ITSM, ITOM, HRSD, etc.) from inception through value realization. Key Responsibilities: Strategic Delivery: Lead the end-to-end delivery of ServiceNow engagements, managing scope, schedule, budget, and governance for parallel workstreams. Stakeholder Management: Act as the primary point of contact for project leadership, facilitating workshops, steering committee meetings, and regular status reporting. Compliance & Governance: Ensure all platform configurations and architectural decisions adhere to FedRAMP security standards and public sector regulatory requirements. Methodology Leadership: Apply NowCreate or similar Agile/Scrum methodologies to drive successful outcomes, managing sprint planning, backlogs, and RIDAC (Risks, Issues, Decisions, Action Items, and Changes) logs. Cross-Functional Orchestration: Coordinate between Business Analysts, Developers, and Architects to translate complex business requirements into scalable technical solutions. Quality Assurance: Oversee User Acceptance Testing (UAT) and Organizational Change Management (OCM) activities to ensure high adoption rates and client satisfaction. Required Qualifications: Experience: 8+ years of progressive experience in professional services or IT consulting, with at least 5 years specifically dedicated to leading ServiceNow implementations. Technical Depth: Extensive knowledge of the ServiceNow platform across multiple product lines (e.g., ITSM, ITOM, CSM, or SPM). Education: Bachelor's degree in Computer Science, Information Technology, Business, or a related field. Preferred Qualifications: Public Sector Knowledge: Demonstrated experience working with state or local government entities, specifically within a FedRAMP or similarly secured cloud environment. Certifications (Highly Preferred): ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) in one or more modules Project Management Professional (PMP) or PRINCE2 Certified Scrum Master (CSM) ITIL v4 Foundations or higher Critical Success Factors: Ability to work onsite in Columbus, OH, full-time. Exceptional communication and negotiation skills, with the ability to manage expectations in a sensitive, high-stakes environment. A "hands-on" leadership style with the ability to troubleshoot delivery roadblocks and mentor junior team members.
10/25/2026
Full time
Job Description Job Description Job Title: ServiceNow Engagement Lead Location: Columbus, OH (Onsite 5 days/week) Employment Type: Long term contract Role Overview: We are seeking a senior-level ServiceNow Engagement Lead to oversee the delivery of complex enterprise solutions for a large-scale public sector project. This individual will serve as the primary bridge between technical delivery teams and senior stakeholders, ensuring that platform implementations align with organizational goals within a highly regulated FedRAMP environment. The ideal candidate will have deep ServiceNow expertise and a proven track record of leading multi-workstream digital transformations (ITSM, ITOM, HRSD, etc.) from inception through value realization. Key Responsibilities: Strategic Delivery: Lead the end-to-end delivery of ServiceNow engagements, managing scope, schedule, budget, and governance for parallel workstreams. Stakeholder Management: Act as the primary point of contact for project leadership, facilitating workshops, steering committee meetings, and regular status reporting. Compliance & Governance: Ensure all platform configurations and architectural decisions adhere to FedRAMP security standards and public sector regulatory requirements. Methodology Leadership: Apply NowCreate or similar Agile/Scrum methodologies to drive successful outcomes, managing sprint planning, backlogs, and RIDAC (Risks, Issues, Decisions, Action Items, and Changes) logs. Cross-Functional Orchestration: Coordinate between Business Analysts, Developers, and Architects to translate complex business requirements into scalable technical solutions. Quality Assurance: Oversee User Acceptance Testing (UAT) and Organizational Change Management (OCM) activities to ensure high adoption rates and client satisfaction. Required Qualifications: Experience: 8+ years of progressive experience in professional services or IT consulting, with at least 5 years specifically dedicated to leading ServiceNow implementations. Technical Depth: Extensive knowledge of the ServiceNow platform across multiple product lines (e.g., ITSM, ITOM, CSM, or SPM). Education: Bachelor's degree in Computer Science, Information Technology, Business, or a related field. Preferred Qualifications: Public Sector Knowledge: Demonstrated experience working with state or local government entities, specifically within a FedRAMP or similarly secured cloud environment. Certifications (Highly Preferred): ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) in one or more modules Project Management Professional (PMP) or PRINCE2 Certified Scrum Master (CSM) ITIL v4 Foundations or higher Critical Success Factors: Ability to work onsite in Columbus, OH, full-time. Exceptional communication and negotiation skills, with the ability to manage expectations in a sensitive, high-stakes environment. A "hands-on" leadership style with the ability to troubleshoot delivery roadblocks and mentor junior team members.
Senior Test Manager/Test Lead
MM International Columbus, Ohio
Job Description Job Description Job Title: Senior Test Manager/Test Lead Job Duration: 12 Months Job Location: Columbus, OH Onsite Role Financial, Banking, Insurance background Test Manager / Test Lead / 7-10 yrs of testing 5 yrs of Test Leadership Testing strategies Selenium, junit, postman, loadrunner and xRay experience Required: Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred. Minimum 7-10 years of experience in software testing, with at least 5 years in a leadership or managerial role.0 Proven expertise in developing and implementing effective testing strategies, including experience with various testing methodologies (e.g., unit testing, integration testing, system testing, performance testing). Proficient in the use of testing tools and frameworks (e.g., Selenium, JUnit, Postman, Loadrunner, xRay). Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams. Experience in managing and mentoring a team of test engineers, including performance management and professional development. Knowledge of agile software development methodologies and their impact on testing processes. Familiarity with software development life cycle models and project management practices. Ability to prioritize tasks, manage multiple projects, Should have strong working experience managing testing with Jira/Xray. Prefer To have hands on experience with both manual and automated testing. Project management and/or scrum master experience a benefit. Responsibilities: Develop and oversee the implementation of comprehensive testing strategies and plans to ensure the quality and reliability of software products. Manage a team of skilled test engineers, coordinating their efforts to efficiently execute test cases and analyze results. Collaborate closely with development, product management, and other stakeholders to understand project requirements and define appropriate testing approaches. Identify and mitigate risks throughout the software development lifecycle, proactively addressing potential issues before they impact the project. Establish and maintain testing frameworks, tools, and processes to optimize the testing workflow and ensure consistency across projects. Provide technical leadership and mentorship to the testing team, fostering a culture of continuous learning and improvement. Analyze test results, generate comprehensive reports, and communicate findings to stakeholders, including recommendations for improvement. Stay up-to-date with industry best practices, emerging technologies, and testing methodologies, and incorporate them into the testing strategy as appropriate. Manage the testing budget and resources, ensuring efficient utilization and alignment with organizational goals. Collaborate with cross-functional teams to ensure seamless integration of testing activities into the overall software development process. Main Responsibilities Manage Multiple testing streams in an Agile environment. Manage a distributed team of test analysts and test executors. Coordinate testing efforts with projects leveraging the same testing resources. Design and templatize test and execution standards for analysts and test executors. Create and communicate a testing strategy and plan. Create and align test schedule with business, development, and testing resources. Design, execute, and communicate reporting on test status and testing projections on daily, weekly, and sprint cadences. Advocate for, and support, the testing efforts in team, management, and executive forums. Experience with JIRA and Confluence Experience with Microsoft Tool set. Strong organizational skills
10/25/2026
Full time
Job Description Job Description Job Title: Senior Test Manager/Test Lead Job Duration: 12 Months Job Location: Columbus, OH Onsite Role Financial, Banking, Insurance background Test Manager / Test Lead / 7-10 yrs of testing 5 yrs of Test Leadership Testing strategies Selenium, junit, postman, loadrunner and xRay experience Required: Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred. Minimum 7-10 years of experience in software testing, with at least 5 years in a leadership or managerial role.0 Proven expertise in developing and implementing effective testing strategies, including experience with various testing methodologies (e.g., unit testing, integration testing, system testing, performance testing). Proficient in the use of testing tools and frameworks (e.g., Selenium, JUnit, Postman, Loadrunner, xRay). Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams. Experience in managing and mentoring a team of test engineers, including performance management and professional development. Knowledge of agile software development methodologies and their impact on testing processes. Familiarity with software development life cycle models and project management practices. Ability to prioritize tasks, manage multiple projects, Should have strong working experience managing testing with Jira/Xray. Prefer To have hands on experience with both manual and automated testing. Project management and/or scrum master experience a benefit. Responsibilities: Develop and oversee the implementation of comprehensive testing strategies and plans to ensure the quality and reliability of software products. Manage a team of skilled test engineers, coordinating their efforts to efficiently execute test cases and analyze results. Collaborate closely with development, product management, and other stakeholders to understand project requirements and define appropriate testing approaches. Identify and mitigate risks throughout the software development lifecycle, proactively addressing potential issues before they impact the project. Establish and maintain testing frameworks, tools, and processes to optimize the testing workflow and ensure consistency across projects. Provide technical leadership and mentorship to the testing team, fostering a culture of continuous learning and improvement. Analyze test results, generate comprehensive reports, and communicate findings to stakeholders, including recommendations for improvement. Stay up-to-date with industry best practices, emerging technologies, and testing methodologies, and incorporate them into the testing strategy as appropriate. Manage the testing budget and resources, ensuring efficient utilization and alignment with organizational goals. Collaborate with cross-functional teams to ensure seamless integration of testing activities into the overall software development process. Main Responsibilities Manage Multiple testing streams in an Agile environment. Manage a distributed team of test analysts and test executors. Coordinate testing efforts with projects leveraging the same testing resources. Design and templatize test and execution standards for analysts and test executors. Create and communicate a testing strategy and plan. Create and align test schedule with business, development, and testing resources. Design, execute, and communicate reporting on test status and testing projections on daily, weekly, and sprint cadences. Advocate for, and support, the testing efforts in team, management, and executive forums. Experience with JIRA and Confluence Experience with Microsoft Tool set. Strong organizational skills
Cybersecurity Analyst III
EXOS Indianapolis, Indiana
Job Description What You Will Do The Cybersecurity Analyst III at EXOS CYBER is the senior technical escalation point of the SOC ? the final analyst-tier authority on the hardest, most ambiguous investigations before a case moves into engineering. When Tier 2 has driven an alert as far as standard playbooks and queries allow and still doesn't have a confident answer, it comes to you. You own confirmed, significant incidents end to end across our client environments. You will support day-to-day security operations for our clients with a primary focus on advanced detection, incident response, and threat hunting, working alongside our Cybersecurity Engineers, and Team Lead. Beyond the queue, you set the bar for investigation quality across the SOC. You QA escalations, mentor and develop Tier 1 and Tier 2, build out the investigation curriculum, and partner with engineering on detection strategy at the program level, not just one noisy rule at a time. This is a hands-on, deeply technical role designed for analysts with 5+ years of experience (or 2+ years past Tier 2) who are ready to operate as the senior individual contributor in a real-world MSSP detection-and-response practice spanning across a diverse client environments. Serve as the Tier 3 technical escalation point in the SOC. Take the incidents that Tier 2 cannot fully resolve, drive them to a definitive answer, and hand only genuinely engineering-scoped or architecture-level problems to the Cybersecurity Engineers and Team Lead with a clear, evidence-backed recommendation and a proposed course of action. Lead confirmed true-positive incidents end to end across client environments including but not limited to ransomware, business email compromise, account takeover, lateral movement, and data exfiltration including scoping and impact assessment, containment orchestration via SentinelOne, account isolation and credential rotation in Entra ID, eradication and recovery guidance, evidence preservation, root-cause analysis, and client communication through resolution. Own and run the proactive threat hunting program: develop hypothesis-driven hunts across the client base using various queries, EDR telemetry, and indicators from CTI feeds; document findings; and feed confirmed patterns back into detection engineering as durable, reusable detections. Perform host, memory, and network forensics (Velociraptor, endpoint and identity artifacts, timeline reconstruction) to establish what happened, when, and how far it went, and to support breach-notification and legal/insurance coordination when an incident warrants it. Conduct phishing triage and support email-based threat investigations, including user impact assessment and remediation steps. Partner with the Cybersecurity Engineers and AI Automation Engineer on detection strategy at the program level coverage and gap analysis against MITRE ATT&CK, detection content design, and false-positive reduction across the fleet rather than one-off alert tuning. Apply offensive and adversary-emulation knowledge to inform detection coverage, and support purple team and adversary-emulation exercises by translating attacker TTPs into detections and validating that controls fire as expected. Analyze endpoint, identity, and network telemetry to identify suspicious activity, lateral movement, and persistence, and lead phishing and email-based threat investigations through full user-impact assessment and remediation. Set and enforce investigation quality standards: QA Tier 1 and Tier 2 escalations and case documentation, run walk-throughs of significant investigations, give kind and direct feedback, and own the Tier 1/Tier 2 onboarding and skills-development curri Author the analytical narrative for the most complex client deliverables, post-incident reports, after-action reviews, and the senior-analyst portion of monthly client reporting covering what we saw, what it means, and what we recommend, in language a client technical stakeholder can act on. Drive SOC operational maturity by shaping runbook and playbook architecture, investigation checklists, and repeatable workflows, and by mentoring the team toward consistent, defensible outcomes Our Company In 2009 EXOS established itself as an IT consulting and staff augmentation firm. We specialize in focusing on what the client needs and adapting to how our client works. Our number one goal is to deliver the RIGHT solution, with the RIGHT resource, for the RIGHT price at the RIGHT time. The Company has three areas of focus: Professional Services and Consulting: As a full-service IT consulting firm, we offer a wide array of services to adapt to our clients' businesses. No matter what is needed, we have a solution that fits. Whether it be custom application development or providing highly specialized IT resources to run a project, we assist our clients to ensure their IT initiatives cross the finish line. Staffing: Our solutions foster stronger relationships with customers, suppliers, and partners, which greatly improve our clients' productivity, while reducing overall IT costs. Managed Services: We realize our clients don't have the time to worry about the most important tools that its people use technology. We take care of our client's network and service its system. Our Values We are Empowering At EXOS we empower our clients by providing them with essential strategic IT guidance, reliable service, and the talent necessary to achieve their business goals. We empower our team by living a culture of collaboration, trust, and learning, creating growth opportunities, and charting a clear career path for all our team members. We are Connected At EXOS we are connected to our clients and their purpose. We are not just a talent and technology partner; we are an extension of your business. We seek to understand where leadership is driving the company, and we connect across all aspects of the business necessary to make that goal a reality. We are connected to the communities we serve and invested in organizations that make them great places to live. As the EXOS team, we are connected through our common commitment to our cultural imperatives: the 'Three Ps' ? Be Positive, Be Productive and Be Progressive in the since that we are always challenging each other to learn and grow. We are Trusted For more than fifteen years EXOS has been a trusted partner in providing Talent, IT and Cybersecurity solutions for our clients. Whether it's servicing large-scale enterprise clients or start up professional firms, our team is there to help solve pain points and provide strategic direction. The trust we have with one another as a team is earned. We live a culture of accountability with a goal of excellence. We are invested in one another's success, personally and professionally. We are a trust first, learn together and celebrate collectively team. Must Haves 5+ years of experience in a SOC, incident response, MSSP, or security operations role, or 2+ years past a Tier 2 / Analyst II role in a comparable environment. Demonstrated ability to independently lead complex investigations and confirmed incidents to resolution across endpoint, identity, email, and network telemetry ? not just triage and escalate. Advanced command of an EDR (SentinelOne, CrowdStrike, or Defender for Endpoint) and a SIEM (Blumira, Sentinel, Splunk, or QRadar) at the query, pivot, and detection-authoring level. Practical host and network forensics and evidence-preservation experience, including timeline reconstruction across Windows event logs, Active Directory, Entra ID, firewall, VPN, DNS, and email security logs. Hands-on proactive threat hunting experience: building and executing hypothesis-driven hunts and converting findings into detections. Proficient scripting in PowerShell and/or Python for investigation, log parsing, and automation. Working fluency with the MITRE ATT&CK framework for both investigation and detection-coverage mapping. Strong command of the incident response lifecycle, escalation criteria, and chain-of-custody / evidence-handling practices. Ability to lead under pressure in a multi-client environment, prioritize across simultaneous active incidents, and maintain quality and clear documentation throughout. Excellent written communication, with the ability to produce client-ready incident summaries, post-incident reports, and analytical narratives, and to mentor junior analysts effectively. Solid fundamentals in TCP/IP, DNS, HTTP/S, Windows and Linux internals, and identity and access management. Relevant certifications such as CompTIA CySA+, GIAC GCIH/GCIA/GCFA, BTL2, or equivalent demonstrated experience. Plus Haves Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related discipline. Equivalent military training or certifications considered. Advanced certifications such as GIAC GCIA, GCFA, GCFE, GNFA, GCTI, GREM, or BTL2; offensive-informed credentials (OSCP, CRTO) a strong plus given the role's detection and purple-team-support scope. Prior MSSP experience in a multi-tenant model, including a multi-tenant PSA/ticketing platform (ConnectWise, Autotask, ServiceNow, or similar). Detection engineering experience: Sigma rules, KQL, and SentinelOne / Blumira query syntax, plus comfort building detections from hunt findings. Experience with SOAR or rules-based automation and operationalizing playbooks alongside an AI Automation Engineer. . click apply for full job details
10/25/2026
Full time
Job Description What You Will Do The Cybersecurity Analyst III at EXOS CYBER is the senior technical escalation point of the SOC ? the final analyst-tier authority on the hardest, most ambiguous investigations before a case moves into engineering. When Tier 2 has driven an alert as far as standard playbooks and queries allow and still doesn't have a confident answer, it comes to you. You own confirmed, significant incidents end to end across our client environments. You will support day-to-day security operations for our clients with a primary focus on advanced detection, incident response, and threat hunting, working alongside our Cybersecurity Engineers, and Team Lead. Beyond the queue, you set the bar for investigation quality across the SOC. You QA escalations, mentor and develop Tier 1 and Tier 2, build out the investigation curriculum, and partner with engineering on detection strategy at the program level, not just one noisy rule at a time. This is a hands-on, deeply technical role designed for analysts with 5+ years of experience (or 2+ years past Tier 2) who are ready to operate as the senior individual contributor in a real-world MSSP detection-and-response practice spanning across a diverse client environments. Serve as the Tier 3 technical escalation point in the SOC. Take the incidents that Tier 2 cannot fully resolve, drive them to a definitive answer, and hand only genuinely engineering-scoped or architecture-level problems to the Cybersecurity Engineers and Team Lead with a clear, evidence-backed recommendation and a proposed course of action. Lead confirmed true-positive incidents end to end across client environments including but not limited to ransomware, business email compromise, account takeover, lateral movement, and data exfiltration including scoping and impact assessment, containment orchestration via SentinelOne, account isolation and credential rotation in Entra ID, eradication and recovery guidance, evidence preservation, root-cause analysis, and client communication through resolution. Own and run the proactive threat hunting program: develop hypothesis-driven hunts across the client base using various queries, EDR telemetry, and indicators from CTI feeds; document findings; and feed confirmed patterns back into detection engineering as durable, reusable detections. Perform host, memory, and network forensics (Velociraptor, endpoint and identity artifacts, timeline reconstruction) to establish what happened, when, and how far it went, and to support breach-notification and legal/insurance coordination when an incident warrants it. Conduct phishing triage and support email-based threat investigations, including user impact assessment and remediation steps. Partner with the Cybersecurity Engineers and AI Automation Engineer on detection strategy at the program level coverage and gap analysis against MITRE ATT&CK, detection content design, and false-positive reduction across the fleet rather than one-off alert tuning. Apply offensive and adversary-emulation knowledge to inform detection coverage, and support purple team and adversary-emulation exercises by translating attacker TTPs into detections and validating that controls fire as expected. Analyze endpoint, identity, and network telemetry to identify suspicious activity, lateral movement, and persistence, and lead phishing and email-based threat investigations through full user-impact assessment and remediation. Set and enforce investigation quality standards: QA Tier 1 and Tier 2 escalations and case documentation, run walk-throughs of significant investigations, give kind and direct feedback, and own the Tier 1/Tier 2 onboarding and skills-development curri Author the analytical narrative for the most complex client deliverables, post-incident reports, after-action reviews, and the senior-analyst portion of monthly client reporting covering what we saw, what it means, and what we recommend, in language a client technical stakeholder can act on. Drive SOC operational maturity by shaping runbook and playbook architecture, investigation checklists, and repeatable workflows, and by mentoring the team toward consistent, defensible outcomes Our Company In 2009 EXOS established itself as an IT consulting and staff augmentation firm. We specialize in focusing on what the client needs and adapting to how our client works. Our number one goal is to deliver the RIGHT solution, with the RIGHT resource, for the RIGHT price at the RIGHT time. The Company has three areas of focus: Professional Services and Consulting: As a full-service IT consulting firm, we offer a wide array of services to adapt to our clients' businesses. No matter what is needed, we have a solution that fits. Whether it be custom application development or providing highly specialized IT resources to run a project, we assist our clients to ensure their IT initiatives cross the finish line. Staffing: Our solutions foster stronger relationships with customers, suppliers, and partners, which greatly improve our clients' productivity, while reducing overall IT costs. Managed Services: We realize our clients don't have the time to worry about the most important tools that its people use technology. We take care of our client's network and service its system. Our Values We are Empowering At EXOS we empower our clients by providing them with essential strategic IT guidance, reliable service, and the talent necessary to achieve their business goals. We empower our team by living a culture of collaboration, trust, and learning, creating growth opportunities, and charting a clear career path for all our team members. We are Connected At EXOS we are connected to our clients and their purpose. We are not just a talent and technology partner; we are an extension of your business. We seek to understand where leadership is driving the company, and we connect across all aspects of the business necessary to make that goal a reality. We are connected to the communities we serve and invested in organizations that make them great places to live. As the EXOS team, we are connected through our common commitment to our cultural imperatives: the 'Three Ps' ? Be Positive, Be Productive and Be Progressive in the since that we are always challenging each other to learn and grow. We are Trusted For more than fifteen years EXOS has been a trusted partner in providing Talent, IT and Cybersecurity solutions for our clients. Whether it's servicing large-scale enterprise clients or start up professional firms, our team is there to help solve pain points and provide strategic direction. The trust we have with one another as a team is earned. We live a culture of accountability with a goal of excellence. We are invested in one another's success, personally and professionally. We are a trust first, learn together and celebrate collectively team. Must Haves 5+ years of experience in a SOC, incident response, MSSP, or security operations role, or 2+ years past a Tier 2 / Analyst II role in a comparable environment. Demonstrated ability to independently lead complex investigations and confirmed incidents to resolution across endpoint, identity, email, and network telemetry ? not just triage and escalate. Advanced command of an EDR (SentinelOne, CrowdStrike, or Defender for Endpoint) and a SIEM (Blumira, Sentinel, Splunk, or QRadar) at the query, pivot, and detection-authoring level. Practical host and network forensics and evidence-preservation experience, including timeline reconstruction across Windows event logs, Active Directory, Entra ID, firewall, VPN, DNS, and email security logs. Hands-on proactive threat hunting experience: building and executing hypothesis-driven hunts and converting findings into detections. Proficient scripting in PowerShell and/or Python for investigation, log parsing, and automation. Working fluency with the MITRE ATT&CK framework for both investigation and detection-coverage mapping. Strong command of the incident response lifecycle, escalation criteria, and chain-of-custody / evidence-handling practices. Ability to lead under pressure in a multi-client environment, prioritize across simultaneous active incidents, and maintain quality and clear documentation throughout. Excellent written communication, with the ability to produce client-ready incident summaries, post-incident reports, and analytical narratives, and to mentor junior analysts effectively. Solid fundamentals in TCP/IP, DNS, HTTP/S, Windows and Linux internals, and identity and access management. Relevant certifications such as CompTIA CySA+, GIAC GCIH/GCIA/GCFA, BTL2, or equivalent demonstrated experience. Plus Haves Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related discipline. Equivalent military training or certifications considered. Advanced certifications such as GIAC GCIA, GCFA, GCFE, GNFA, GCTI, GREM, or BTL2; offensive-informed credentials (OSCP, CRTO) a strong plus given the role's detection and purple-team-support scope. Prior MSSP experience in a multi-tenant model, including a multi-tenant PSA/ticketing platform (ConnectWise, Autotask, ServiceNow, or similar). Detection engineering experience: Sigma rules, KQL, and SentinelOne / Blumira query syntax, plus comfort building detections from hunt findings. Experience with SOAR or rules-based automation and operationalizing playbooks alongside an AI Automation Engineer. . click apply for full job details
Salesforce Forward Deployed Engineer
SMBHD Chicago, Illinois
Job Description Who we are SMBHD is a Chicago Salesforce consulting firm built for small and mid-market businesses, and we are growing fast: about 30 people, two AppExchange apps, more work booked than people to do it, and deep work in Sales Cloud, Service Cloud, Field Service, Experience Cloud, and integrations. We deliver in pods of three to four engineers that own a client engagement end to end. This year we rebuilt delivery around AI. Our engineers direct AI to produce most of the configuration and code, then spend their time where it matters: understanding the client, designing the right solution, and driving adoption. The role Internally we call this role Process Forward Engineer, and PFEs are how we deliver. You run discovery with the client, design the solution, direct the build, run the training, and own the outcome. There is no analyst upstream of you gathering requirements and no developer downstream of you building what you scoped. You do the whole thing, with AI doing the heavy production and an Analyst on your pod picking up the last mile. You work across two to four engagements at a time. Sometimes you are the lead on a project, sometimes you are working alongside a pod teammate on a bigger one. We are hiring at two levels: Process Forward Engineer: you have delivered Salesforce solutions and can own a workstream or a smaller project on your own Senior Process Forward Engineer: you have led multiple implementations from discovery through go-live and can run a strategic engagement, mentor a PFE, and shape how a pod works What you will do Run discovery sessions and workshops with client stakeholders and turn messy business problems into clean, buildable solutions Design and deliver solutions on the platform: Flow, Agentforce, configuration, and code where it earns its place Direct AI to produce the build, then read, test, and own every line of it Design integrations between Salesforce and client systems and own data migrations Deliver training and drive adoption so clients use what you built Demo your own work every week, internally first, then to the client Scope and estimate new work as engagements grow Bring what you learn in the field back into how we deliver Who you are You know Salesforce well: the data model, automation, security, reporting, and where the platform pushes back You can read code and direct someone (or something) to write it. You do not have to be the person typing Apex all day You are as comfortable in front of a VP explaining a design as you are in Setup building it You use AI every day already and you are looking for a firm that takes that seriously You want ownership. Handoffs frustrate you You want to grow with a company, not pass through one What we need from you PFE: 2 to 5 years delivering Salesforce solutions. Senior PFE: 5+ years and you have led implementations end to end Bachelor's degree in computer science, MIS, business, or a related field Hands-on Flow and declarative configuration; working knowledge of Apex and LWC (reading and directing it, not necessarily writing it) Experience leading client-facing discovery and requirements sessions Integration and data migration experience (REST APIs, middleware, data loading) Clear communication with technical and business audiences Based in the Chicago area and able to work from our office Nice to have Salesforce certifications (Admin, App Builder, PD1, cloud certs) Agentforce, Einstein, or other Salesforce AI experience Prompt engineering, agents, or LLM application work Field Service, Experience Cloud, or Revenue Cloud depth Construction, engineering, manufacturing, or professional services clients Benefits Medical, dental, vision, and disability insurance 401(k) with 6% match, no vesting period Flexible schedule Certification support and paid learning time A team that ships, not just advises Our core values Get S &% Done Be Smart and Ambitious Be Compassionate Towards Everyone Come to Work Positive and Excited Be Collaborative with Sharp Elbows Own It and Make It Great
10/25/2026
Full time
Job Description Who we are SMBHD is a Chicago Salesforce consulting firm built for small and mid-market businesses, and we are growing fast: about 30 people, two AppExchange apps, more work booked than people to do it, and deep work in Sales Cloud, Service Cloud, Field Service, Experience Cloud, and integrations. We deliver in pods of three to four engineers that own a client engagement end to end. This year we rebuilt delivery around AI. Our engineers direct AI to produce most of the configuration and code, then spend their time where it matters: understanding the client, designing the right solution, and driving adoption. The role Internally we call this role Process Forward Engineer, and PFEs are how we deliver. You run discovery with the client, design the solution, direct the build, run the training, and own the outcome. There is no analyst upstream of you gathering requirements and no developer downstream of you building what you scoped. You do the whole thing, with AI doing the heavy production and an Analyst on your pod picking up the last mile. You work across two to four engagements at a time. Sometimes you are the lead on a project, sometimes you are working alongside a pod teammate on a bigger one. We are hiring at two levels: Process Forward Engineer: you have delivered Salesforce solutions and can own a workstream or a smaller project on your own Senior Process Forward Engineer: you have led multiple implementations from discovery through go-live and can run a strategic engagement, mentor a PFE, and shape how a pod works What you will do Run discovery sessions and workshops with client stakeholders and turn messy business problems into clean, buildable solutions Design and deliver solutions on the platform: Flow, Agentforce, configuration, and code where it earns its place Direct AI to produce the build, then read, test, and own every line of it Design integrations between Salesforce and client systems and own data migrations Deliver training and drive adoption so clients use what you built Demo your own work every week, internally first, then to the client Scope and estimate new work as engagements grow Bring what you learn in the field back into how we deliver Who you are You know Salesforce well: the data model, automation, security, reporting, and where the platform pushes back You can read code and direct someone (or something) to write it. You do not have to be the person typing Apex all day You are as comfortable in front of a VP explaining a design as you are in Setup building it You use AI every day already and you are looking for a firm that takes that seriously You want ownership. Handoffs frustrate you You want to grow with a company, not pass through one What we need from you PFE: 2 to 5 years delivering Salesforce solutions. Senior PFE: 5+ years and you have led implementations end to end Bachelor's degree in computer science, MIS, business, or a related field Hands-on Flow and declarative configuration; working knowledge of Apex and LWC (reading and directing it, not necessarily writing it) Experience leading client-facing discovery and requirements sessions Integration and data migration experience (REST APIs, middleware, data loading) Clear communication with technical and business audiences Based in the Chicago area and able to work from our office Nice to have Salesforce certifications (Admin, App Builder, PD1, cloud certs) Agentforce, Einstein, or other Salesforce AI experience Prompt engineering, agents, or LLM application work Field Service, Experience Cloud, or Revenue Cloud depth Construction, engineering, manufacturing, or professional services clients Benefits Medical, dental, vision, and disability insurance 401(k) with 6% match, no vesting period Flexible schedule Certification support and paid learning time A team that ships, not just advises Our core values Get S &% Done Be Smart and Ambitious Be Compassionate Towards Everyone Come to Work Positive and Excited Be Collaborative with Sharp Elbows Own It and Make It Great
National Beverage Corp. - Data Analyst Supervisor
National Beverage Corp. Fort Lauderdale, Florida
Job Description Location: Plantation, Florida (On-Site) Monday Through Friday 8:30 am -5:30 pm. Department: Business Intelligence: Category Management & Insights Reports To: EVP Position Summary As the Category Captain for flavored sparkling water in the United States, we leverage consumer, shopper, retail, and market intelligence to drive category growth for our retail partners. The Data Analyst Supervisor plays a critical leadership role in transforming syndicated and customer data into actionable business insights that influence retailer decisions and support company growth objectives. This position is responsible for leading a team of analysts in the development of category reviews, business reviews, customer presentations, and strategic recommendations for national and regional retail customers. The successful candidate will combine strong analytical skills with exceptional storytelling abilities, using data from NielsenIQ (NIQ), SPINS, Numerator, retailer point-of-sale data, and other sources to build compelling, insight-driven presentations. The ideal candidate has extensive experience in the consumer-packaged goods (CPG) industry, is highly proficient with syndicated data platforms, and has demonstrated success supporting sales, category management, and customer strategy initiatives. This is a full-time, in-office position based in Fort Lauderdale, Florida. Essential Responsibilities Team Leadership Supervise, coach, and develop a small team of analysts responsible for customer insights, category reporting, and presentation development. Establish priorities and workload assignments to ensure timely completion of customer deliverables. Develop analytical capabilities and presentation standards across the team. Conduct performance evaluations and provide ongoing coaching and mentoring. Category & Customer Insights Analyze and interpret data from NielsenIQ (NIQ), SPINS, Numerator, Circana/IRI, retailer POS systems, panel data, and internal sales data. Identify category trends, consumer purchasing behaviors, distribution opportunities, pricing dynamics, and competitive threats. Deliver actionable recommendations to support growth of the flavored sparkling water category. Monitor market performance and provide regular updates on category and brand trends. Customer Presentation Development Lead the creation of: Category Reviews Business Reviews Joint Business Planning presentations Customer-specific opportunity analyses Sales presentations Retailer line review presentations Executive-level performance summaries Translate complex datasets into clear, compelling stories that resonate with retail buyers and category managers. Ensure presentations are visually engaging, fact-based, and aligned with retailer objectives. Sales & Category Management Support Partner with Sales, Marketing, Revenue Management, and Supply Chain teams to develop customer-facing recommendations. Support national and regional account teams with data-driven selling stories. Identify assortment, pricing, promotional, merchandising, and distribution opportunities. Participate in customer meetings and presentations as the category insights subject matter expert. Reporting & Analytics Develop and maintain recurring reporting packages, dashboards, and scorecards. Ensure consistency, accuracy, and integrity of all customer-facing analytics. Standardize reporting methodologies and analytical processes. Continuously improve reporting efficiency through automation and process improvements. Required Qualifications Education Bachelor's degree in Business, Marketing, Statistics, Economics, Data Analytics, Mathematics, or a related field. Experience Minimum 2 years of leadership or supervisory experience preferred. Minimum 5 years of experience in category management, shopper insights, business analytics, sales analytics, or customer insights within the Consumer Packaged Goods (CPG) industry. Demonstrated experience supporting major retail customers through category management and syndicated data analysis. Experience developing and delivering executive-level customer presentations. Required Industry Expertise Strong working knowledge of syndicated data platforms, including: NielsenIQ (NIQ) SPINS Numerator Circana/IRI (preferred) Experience analyzing: Retail POS data Household panel data Shopper insights data Distribution metrics Pricing and promotion effectiveness Category performance metrics Technical Skills Advanced Microsoft Excel skills including Pivot Tables, Power Query, advanced formulas, and data modeling. Advanced Microsoft PowerPoint skills with the ability to build visually compelling and persuasive presentations. Experience with Power BI, Tableau, or similar visualization platforms preferred. Strong analytical and quantitative capabilities. Ability to manage multiple large datasets and synthesize findings into executive-level recommendations. Professional Competencies Analytical Excellence Ability to uncover meaningful insights from complex datasets. Strong critical thinking and problem-solving skills. High attention to detail and data accuracy. Storytelling & Communication Exceptional ability to transform data into customer-focused business stories. Strong written, verbal, and presentation skills. Confidence presenting insights to senior leadership and retail customers. Business Acumen Deep understanding of retail, consumer packaged goods, and category management principles. Strong understanding of sales drivers, consumer behavior, and market dynamics. Leadership Proven ability to motivate and develop analytical talent. Strong project management and organizational skills. Ability to manage competing priorities in a fast-paced environment. Success Measures Success in this role will be measured by: Quality and effectiveness of customer presentations. Utilization of insights to drive customer wins and category growth. Accuracy and timeliness of reporting. Team productivity and development. Retailer and sales stakeholder satisfaction. Growth of category management capabilities and analytical best practices. National Beverage Corp provides equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, genetics, gender identity, disabled veterans, or sexual orientation.
10/25/2026
Full time
Job Description Location: Plantation, Florida (On-Site) Monday Through Friday 8:30 am -5:30 pm. Department: Business Intelligence: Category Management & Insights Reports To: EVP Position Summary As the Category Captain for flavored sparkling water in the United States, we leverage consumer, shopper, retail, and market intelligence to drive category growth for our retail partners. The Data Analyst Supervisor plays a critical leadership role in transforming syndicated and customer data into actionable business insights that influence retailer decisions and support company growth objectives. This position is responsible for leading a team of analysts in the development of category reviews, business reviews, customer presentations, and strategic recommendations for national and regional retail customers. The successful candidate will combine strong analytical skills with exceptional storytelling abilities, using data from NielsenIQ (NIQ), SPINS, Numerator, retailer point-of-sale data, and other sources to build compelling, insight-driven presentations. The ideal candidate has extensive experience in the consumer-packaged goods (CPG) industry, is highly proficient with syndicated data platforms, and has demonstrated success supporting sales, category management, and customer strategy initiatives. This is a full-time, in-office position based in Fort Lauderdale, Florida. Essential Responsibilities Team Leadership Supervise, coach, and develop a small team of analysts responsible for customer insights, category reporting, and presentation development. Establish priorities and workload assignments to ensure timely completion of customer deliverables. Develop analytical capabilities and presentation standards across the team. Conduct performance evaluations and provide ongoing coaching and mentoring. Category & Customer Insights Analyze and interpret data from NielsenIQ (NIQ), SPINS, Numerator, Circana/IRI, retailer POS systems, panel data, and internal sales data. Identify category trends, consumer purchasing behaviors, distribution opportunities, pricing dynamics, and competitive threats. Deliver actionable recommendations to support growth of the flavored sparkling water category. Monitor market performance and provide regular updates on category and brand trends. Customer Presentation Development Lead the creation of: Category Reviews Business Reviews Joint Business Planning presentations Customer-specific opportunity analyses Sales presentations Retailer line review presentations Executive-level performance summaries Translate complex datasets into clear, compelling stories that resonate with retail buyers and category managers. Ensure presentations are visually engaging, fact-based, and aligned with retailer objectives. Sales & Category Management Support Partner with Sales, Marketing, Revenue Management, and Supply Chain teams to develop customer-facing recommendations. Support national and regional account teams with data-driven selling stories. Identify assortment, pricing, promotional, merchandising, and distribution opportunities. Participate in customer meetings and presentations as the category insights subject matter expert. Reporting & Analytics Develop and maintain recurring reporting packages, dashboards, and scorecards. Ensure consistency, accuracy, and integrity of all customer-facing analytics. Standardize reporting methodologies and analytical processes. Continuously improve reporting efficiency through automation and process improvements. Required Qualifications Education Bachelor's degree in Business, Marketing, Statistics, Economics, Data Analytics, Mathematics, or a related field. Experience Minimum 2 years of leadership or supervisory experience preferred. Minimum 5 years of experience in category management, shopper insights, business analytics, sales analytics, or customer insights within the Consumer Packaged Goods (CPG) industry. Demonstrated experience supporting major retail customers through category management and syndicated data analysis. Experience developing and delivering executive-level customer presentations. Required Industry Expertise Strong working knowledge of syndicated data platforms, including: NielsenIQ (NIQ) SPINS Numerator Circana/IRI (preferred) Experience analyzing: Retail POS data Household panel data Shopper insights data Distribution metrics Pricing and promotion effectiveness Category performance metrics Technical Skills Advanced Microsoft Excel skills including Pivot Tables, Power Query, advanced formulas, and data modeling. Advanced Microsoft PowerPoint skills with the ability to build visually compelling and persuasive presentations. Experience with Power BI, Tableau, or similar visualization platforms preferred. Strong analytical and quantitative capabilities. Ability to manage multiple large datasets and synthesize findings into executive-level recommendations. Professional Competencies Analytical Excellence Ability to uncover meaningful insights from complex datasets. Strong critical thinking and problem-solving skills. High attention to detail and data accuracy. Storytelling & Communication Exceptional ability to transform data into customer-focused business stories. Strong written, verbal, and presentation skills. Confidence presenting insights to senior leadership and retail customers. Business Acumen Deep understanding of retail, consumer packaged goods, and category management principles. Strong understanding of sales drivers, consumer behavior, and market dynamics. Leadership Proven ability to motivate and develop analytical talent. Strong project management and organizational skills. Ability to manage competing priorities in a fast-paced environment. Success Measures Success in this role will be measured by: Quality and effectiveness of customer presentations. Utilization of insights to drive customer wins and category growth. Accuracy and timeliness of reporting. Team productivity and development. Retailer and sales stakeholder satisfaction. Growth of category management capabilities and analytical best practices. National Beverage Corp provides equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, genetics, gender identity, disabled veterans, or sexual orientation.
Program Analyst
Naval Systems Management Activity (NSMA) Mundelein, Illinois
Job Description POSITION OVERVIEW: This public notice flyer is for multiple hiring opportunities for Program Analyst (Data Analytics) positions with NSMA at various grade levels, ranging from GS-7 through GS-13. Selectees may be hired at different grade levels based on their qualifications, with opportunities for career advancement up to the GS-13 full-performance level. This opportunity supports the Problem Solving, Innovation, and Data Program, located at Joint Base Anacostia-Bolling, District of Columbia. KEY RESPONSIBILITIES: You will serve as a subject matter expert for data analytics, including but not limited to exploratory analysis, inferential statistics, predictive analytics and experimental design. You will apply advanced analytic methods to a variety of business questions and problems. You will document analyses, including methodologies and results for consumption and reference by customers, leadership, analysts, and other stakeholders. You will research and recommend data-centric solutions to internal and external customers, ranging from peers to SES and Flag-Level officers. You will develop and deploy enduring, sustainable data solutions for enhanced analytics to meet customer-specific needs. You will communicate and defend results and recommendations to senior leaders in written and verbal correspondence. You will contribute to formal and informal process improvement projects, following the DMAIC approach or equivalent, with a focus on effective metrics and data analysis. You will develop and deliver training programs, including tailored curricula, to build a data-literate workforce and foster an analytic culture throughout the organization. You will perform other duties as assigned. KEY ELIGIBILITY REQUIREMENTS: Eligibility qualifications for this opportunity include, but are not limited to, the following: You must obtain and maintain a Top Secret security clearance. You must take and pass a pre-employment drug test.
10/25/2026
Full time
Job Description POSITION OVERVIEW: This public notice flyer is for multiple hiring opportunities for Program Analyst (Data Analytics) positions with NSMA at various grade levels, ranging from GS-7 through GS-13. Selectees may be hired at different grade levels based on their qualifications, with opportunities for career advancement up to the GS-13 full-performance level. This opportunity supports the Problem Solving, Innovation, and Data Program, located at Joint Base Anacostia-Bolling, District of Columbia. KEY RESPONSIBILITIES: You will serve as a subject matter expert for data analytics, including but not limited to exploratory analysis, inferential statistics, predictive analytics and experimental design. You will apply advanced analytic methods to a variety of business questions and problems. You will document analyses, including methodologies and results for consumption and reference by customers, leadership, analysts, and other stakeholders. You will research and recommend data-centric solutions to internal and external customers, ranging from peers to SES and Flag-Level officers. You will develop and deploy enduring, sustainable data solutions for enhanced analytics to meet customer-specific needs. You will communicate and defend results and recommendations to senior leaders in written and verbal correspondence. You will contribute to formal and informal process improvement projects, following the DMAIC approach or equivalent, with a focus on effective metrics and data analysis. You will develop and deliver training programs, including tailored curricula, to build a data-literate workforce and foster an analytic culture throughout the organization. You will perform other duties as assigned. KEY ELIGIBILITY REQUIREMENTS: Eligibility qualifications for this opportunity include, but are not limited to, the following: You must obtain and maintain a Top Secret security clearance. You must take and pass a pre-employment drug test.
IT Risk Analyst
Zillion Technologies, Inc. Mc Lean, Virginia
Job Description Work sponsorship is not available for this position. Job Title : IT Risk Analyst Senior Locations:. Onsite in Mclean, VA (5 days a week) Job Overview: Must Have Qualifications: Strong experience in operational risk, third-party risk management, information security, and financial statement analysis, with advanced skills in spreadsheet formulas, Excel automation, and financial statement analysis and hands-on knowledge of SOC reviews (including SOC 1 Type 2) and related controls. An IT audit background is preferred, enabling effective evaluation of third-party relationships and information security measures. Experience in: -Requirement gathering -Process/data flow design -Technical spec design -Business analysis -Translating business requirements to technical requirements -Defining project objectives -Feasibility analysis -Supporting development, systems integration testing and user acceptance testing (UAT) -Creating and documenting UAT test strategies/plans and test cases/scripts • Knowledge of manual and automation testing • Excellent communication and analytical skills. • Can interface between business and technical teams • Understanding of end-to-end software development life cycle (SDLC) Benefits : We offer a benefits package including medical, dental, vision, and 401(k). Compensation: $50.00 - $52.00 per hour. This is the targeted compensation range for this role per year. Please note that this range is provided as a guideline and the final offer will be based on several factors, including but not limited to, skillset and competencies, level of experience, education, certifications, and location. We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law.
10/25/2026
Full time
Job Description Work sponsorship is not available for this position. Job Title : IT Risk Analyst Senior Locations:. Onsite in Mclean, VA (5 days a week) Job Overview: Must Have Qualifications: Strong experience in operational risk, third-party risk management, information security, and financial statement analysis, with advanced skills in spreadsheet formulas, Excel automation, and financial statement analysis and hands-on knowledge of SOC reviews (including SOC 1 Type 2) and related controls. An IT audit background is preferred, enabling effective evaluation of third-party relationships and information security measures. Experience in: -Requirement gathering -Process/data flow design -Technical spec design -Business analysis -Translating business requirements to technical requirements -Defining project objectives -Feasibility analysis -Supporting development, systems integration testing and user acceptance testing (UAT) -Creating and documenting UAT test strategies/plans and test cases/scripts • Knowledge of manual and automation testing • Excellent communication and analytical skills. • Can interface between business and technical teams • Understanding of end-to-end software development life cycle (SDLC) Benefits : We offer a benefits package including medical, dental, vision, and 401(k). Compensation: $50.00 - $52.00 per hour. This is the targeted compensation range for this role per year. Please note that this range is provided as a guideline and the final offer will be based on several factors, including but not limited to, skillset and competencies, level of experience, education, certifications, and location. We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law.
ServiceNow Product Manager
EDZ Systems Mundelein, Illinois
Job Description Senior Product Manager - ServiceNow Portfolio Onsite - Overland Park, KS or Cary, NC This role serves as a strategic Senior Product Manager accountable for the ServiceNow portfolio product management functions within D&IT Business Systems. The Senior Product Manager owns and continuously improves product management discipline across the ServiceNow portfolio and is Accountable (A of RACI) for portfolio process, intake discipline, prioritization framework, release management governance, roadmap clarity, stakeholder management, value visibility and executive decision readiness. The ideal candidate is a strong product management practitioner who can operate across multiple ServiceNow domains, bring clarity to ambiguous needs, translate strategy into executable work. The candidate will lead the adoption of D&IT's Digital Product Operating Model (DPOM) ways of working, ensuring that application investments are intentionally selected, objectively prioritized, architecturally sound, and continuously measured to deliver enduring business value, not one-off project outputs. Product Management Discipline/Portfolio Accountability Own the ServiceNow portfolio product management discipline, including intake, prioritization, roadmap governance, release management guardrails, stakeholder rhythm, and executive visibility. Define standards for roadmap management, backlog health, prioritization, intake readiness, user story quality, value measurement, release readiness, and stakeholder decision-making. Introduce practical product management tools, templates, and routines aligned to D&IT Product Management ways of working. Partner with D&IT Product Management leadership for mentorship, coaching, and practice alignment. Delegate and guide tactical product execution to Product Owner while remaining Accountable for the portfolio-level process and decision framework. Roadmap Development, Release Governance, and Portfolio Alignment Own and maintain the integrated ServiceNow portfolio roadmap across capability areas, ensuring business strategy, platform health, enterprise priorities, and delivery capacity are visible in one decision view. Translate platform strategy, maturity goals, and roadmap priorities into structured product work. Accountable for roadmap alignment to the ServiceNow platform strategy, governance model, Digital Product Operating Model principles, and measurable business outcomes. Partner with the Director of D&IT Business Systems and Product Leads to identify roadmap dependencies, sequencing risks, and priority conflicts. Maintain visibility into roadmap status, assumptions, blockers, and decision points. Define the portfolio release management approach, including release readiness criteria, sequencing logic, decision gates, stakeholder communications, adoption checkpoints, and post-release value review. Prioritization Model and Backlog Governance Own the portfolio prioritization model and backlog governance standards while the Product Owner remains Responsible for day-to-day backlog grooming and readiness. Partner with Product Leads to ensure backlog items are clear, actionable, and aligned to business value, risk, platform health, and strategic priorities. Set Definition of Ready expectations for refinement, including business need, value statement, acceptance criteria, dependencies, risk, UX impact, release consideration, and measurable outcome. Accountable for value-based prioritization decisions and trade-off facilitation across business value, risk reduction, platform sustainability, user experience, compliance, and delivery capacity. Identify duplicate, stale, unclear, or low-value backlog items and recommend disposition for review with the appropriate Product Owner. Requirements Quality, Decision Readiness, and Portfolio Standards Define the standard for translating business needs into clear, structured requirements and user stories, with tactical drafting and refinement led by the Product Owner. Accountable for consistent quality expectations across business context, acceptance criteria, value rationale, dependencies, release impact, UX expectations, and measurable outcomes. Partner with business stakeholders, Product Leads, architects, developers, and analysts to clarify requirements before work enters delivery. Improve consistency of user story writing and refinement discipline across the ServiceNow portfolio. Help reduce ambiguity between business intent, platform design, and delivery execution. Architecture, Security, Reliability & Scalability Advocacy Partner closely with architecture, platform engineering, and cybersecurity teams to ensure that product roadmaps explicitly include investments that improve: Security posture and compliance System reliability, resilience, and maintainability Scalability and performance aligned to future demand Balance near term feature delivery with intentional investment in foundational quality as required by DPOM's "Secure, Resilient & Scalable" principle. Strategic Operating Cadence and Executive Decision Support Create a portfolio operating cadence that reduces ambiguity, accelerates decisions, and keeps tactical execution aligned without taking over day-to-day backlog work. Own (and create artifacts for) executive-ready materials for roadmap reviews, prioritization forums, release planning, investment decisions, governance checkpoints, and value realization updates. Track open items, decisions, dependencies, risks, and follow-ups across product workstreams. Chair or enable portfolio-level product rituals where strategic decisions, trade-offs, release sequencing, and stakeholder commitments are made visible. Maintain product documentation and ensure decisions are captured and communicated clearly. Stakeholder Management and Enterprise Alignment Accountable for the stakeholder management model across the ServiceNow portfolio, including engagement cadence, expectation setting, prioritization transparency, and decision escalation. Help stakeholders understand how requests move through intake, prioritization, governance, and delivery. Support cross-functional alignment between D&IT Business Systems, Digital Products, security/risk stakeholders, ITSM stakeholders, portfolio stakeholders, and delivery teams. Escalate unresolved prioritization conflicts or decision needs to the Director of D&IT Business Systems. Ensure stakeholder input is captured in a structured way that supports informed decision-making. Governance, Risk, and Product Operating Model Support Accountable for product inputs into the ServiceNow governance model, including prioritization rationale, roadmap implications, release readiness, value hypotheses, risk considerations, and decision options. Ensure work is routed through the appropriate governance path and does not bypass established intake or prioritization practices. Reinforce distinction between product management, capability ownership, technical design, and delivery execution. Partners with Product Leads to ensure product decisions are aligned to governance expectations and platform roadmap priorities. Support dashboard, reporting, and executive visibility needs tied to roadmap progress, backlog health, and product maturity. Metrics Driven Product Management Culture Define and own the portfolio-level metrics model that shows progress, value, adoption, backlog health, release readiness, user experience, platform sustainability, and risk reduction. Support reporting that connects work to business outcomes, platform maturity, operational efficiency, user experience, risk reduction, and modernization goals. Partner with Product Owner to ensure KPI and value realization reporting is consistent across domains. Own executive-ready product updates for leadership review, including decisions needed, trade-offs, risks, blockers, dependencies
10/25/2026
Full time
Job Description Senior Product Manager - ServiceNow Portfolio Onsite - Overland Park, KS or Cary, NC This role serves as a strategic Senior Product Manager accountable for the ServiceNow portfolio product management functions within D&IT Business Systems. The Senior Product Manager owns and continuously improves product management discipline across the ServiceNow portfolio and is Accountable (A of RACI) for portfolio process, intake discipline, prioritization framework, release management governance, roadmap clarity, stakeholder management, value visibility and executive decision readiness. The ideal candidate is a strong product management practitioner who can operate across multiple ServiceNow domains, bring clarity to ambiguous needs, translate strategy into executable work. The candidate will lead the adoption of D&IT's Digital Product Operating Model (DPOM) ways of working, ensuring that application investments are intentionally selected, objectively prioritized, architecturally sound, and continuously measured to deliver enduring business value, not one-off project outputs. Product Management Discipline/Portfolio Accountability Own the ServiceNow portfolio product management discipline, including intake, prioritization, roadmap governance, release management guardrails, stakeholder rhythm, and executive visibility. Define standards for roadmap management, backlog health, prioritization, intake readiness, user story quality, value measurement, release readiness, and stakeholder decision-making. Introduce practical product management tools, templates, and routines aligned to D&IT Product Management ways of working. Partner with D&IT Product Management leadership for mentorship, coaching, and practice alignment. Delegate and guide tactical product execution to Product Owner while remaining Accountable for the portfolio-level process and decision framework. Roadmap Development, Release Governance, and Portfolio Alignment Own and maintain the integrated ServiceNow portfolio roadmap across capability areas, ensuring business strategy, platform health, enterprise priorities, and delivery capacity are visible in one decision view. Translate platform strategy, maturity goals, and roadmap priorities into structured product work. Accountable for roadmap alignment to the ServiceNow platform strategy, governance model, Digital Product Operating Model principles, and measurable business outcomes. Partner with the Director of D&IT Business Systems and Product Leads to identify roadmap dependencies, sequencing risks, and priority conflicts. Maintain visibility into roadmap status, assumptions, blockers, and decision points. Define the portfolio release management approach, including release readiness criteria, sequencing logic, decision gates, stakeholder communications, adoption checkpoints, and post-release value review. Prioritization Model and Backlog Governance Own the portfolio prioritization model and backlog governance standards while the Product Owner remains Responsible for day-to-day backlog grooming and readiness. Partner with Product Leads to ensure backlog items are clear, actionable, and aligned to business value, risk, platform health, and strategic priorities. Set Definition of Ready expectations for refinement, including business need, value statement, acceptance criteria, dependencies, risk, UX impact, release consideration, and measurable outcome. Accountable for value-based prioritization decisions and trade-off facilitation across business value, risk reduction, platform sustainability, user experience, compliance, and delivery capacity. Identify duplicate, stale, unclear, or low-value backlog items and recommend disposition for review with the appropriate Product Owner. Requirements Quality, Decision Readiness, and Portfolio Standards Define the standard for translating business needs into clear, structured requirements and user stories, with tactical drafting and refinement led by the Product Owner. Accountable for consistent quality expectations across business context, acceptance criteria, value rationale, dependencies, release impact, UX expectations, and measurable outcomes. Partner with business stakeholders, Product Leads, architects, developers, and analysts to clarify requirements before work enters delivery. Improve consistency of user story writing and refinement discipline across the ServiceNow portfolio. Help reduce ambiguity between business intent, platform design, and delivery execution. Architecture, Security, Reliability & Scalability Advocacy Partner closely with architecture, platform engineering, and cybersecurity teams to ensure that product roadmaps explicitly include investments that improve: Security posture and compliance System reliability, resilience, and maintainability Scalability and performance aligned to future demand Balance near term feature delivery with intentional investment in foundational quality as required by DPOM's "Secure, Resilient & Scalable" principle. Strategic Operating Cadence and Executive Decision Support Create a portfolio operating cadence that reduces ambiguity, accelerates decisions, and keeps tactical execution aligned without taking over day-to-day backlog work. Own (and create artifacts for) executive-ready materials for roadmap reviews, prioritization forums, release planning, investment decisions, governance checkpoints, and value realization updates. Track open items, decisions, dependencies, risks, and follow-ups across product workstreams. Chair or enable portfolio-level product rituals where strategic decisions, trade-offs, release sequencing, and stakeholder commitments are made visible. Maintain product documentation and ensure decisions are captured and communicated clearly. Stakeholder Management and Enterprise Alignment Accountable for the stakeholder management model across the ServiceNow portfolio, including engagement cadence, expectation setting, prioritization transparency, and decision escalation. Help stakeholders understand how requests move through intake, prioritization, governance, and delivery. Support cross-functional alignment between D&IT Business Systems, Digital Products, security/risk stakeholders, ITSM stakeholders, portfolio stakeholders, and delivery teams. Escalate unresolved prioritization conflicts or decision needs to the Director of D&IT Business Systems. Ensure stakeholder input is captured in a structured way that supports informed decision-making. Governance, Risk, and Product Operating Model Support Accountable for product inputs into the ServiceNow governance model, including prioritization rationale, roadmap implications, release readiness, value hypotheses, risk considerations, and decision options. Ensure work is routed through the appropriate governance path and does not bypass established intake or prioritization practices. Reinforce distinction between product management, capability ownership, technical design, and delivery execution. Partners with Product Leads to ensure product decisions are aligned to governance expectations and platform roadmap priorities. Support dashboard, reporting, and executive visibility needs tied to roadmap progress, backlog health, and product maturity. Metrics Driven Product Management Culture Define and own the portfolio-level metrics model that shows progress, value, adoption, backlog health, release readiness, user experience, platform sustainability, and risk reduction. Support reporting that connects work to business outcomes, platform maturity, operational efficiency, user experience, risk reduction, and modernization goals. Partner with Product Owner to ensure KPI and value realization reporting is consistent across domains. Own executive-ready product updates for leadership review, including decisions needed, trade-offs, risks, blockers, dependencies
Cybersecurity Operations Manager
MethodHub
Job Description Cybersecurity Operations Manager / Technical Account Manager (TAM) Location: San Diego, California Duration: 12 months Position Summary We are seeking an experienced Cybersecurity Operations Manager / Technical Account Manager (TAM) to serve as the onsite liaison among client partners. This 12-month role will lead operational oversight of CrowdStrike services, including implementation, adoption, governance, and daily coordination. The resource will coordinate implementation through steady-state support, serving as the central contact for Falcon Complete, CTEM, Falcon Guardian / AIDR, service reviews, and escalations. Primary Objectives During the First Year Lead the successful implementation and onboarding of CrowdStrike services. Establish governance, operational reviews, escalation paths, and service-management processes. Manage CTEM operations and remediation coordination. Manage Falcon Guardian / AIDR administration and operating processes. Assist ICW in maturing security operations and incident-response processes. Complete knowledge transfer and operational-readiness documentation before the end of the assignment. Key Responsibilities CrowdStrike Service Management Act as the primary operational liaison for Falcon Complete service matters. Coordinate critical-incident communications, follow-up actions, and closure. Ensure recommendations are assigned, tracked, and resolved by the appropriate team. Security Operations and GSI Coordination Coordinate implementation workstreams, dependencies, risks, and delivery with the client as the GSI. Maintain accountability through documented owners, due dates, actions, and escalations. Coordinate response and remediation across infrastructure, endpoint, identity, cloud, and application teams. CTEM and Falcon Guardian / AIDR Lead day-to-day administration and operating processes for CTEM and Falcon Guardian / AIDR. Coordinate exposure prioritization, remediation, tuning, reporting, and continuous improvement. Integrate findings into ICW workflows and partner with asset owners to reduce risk. Governance, Reporting, and Transition Lead weekly operational and monthly service reviews. Maintain a RAID log covering risks, assumptions, issues, and dependencies. Create executive dashboards and concise status reporting. Maintain the roadmap, RACI, escalation model, and transition plan. Deliverables During the Engagement Implementation oversight, deployment coordination, and operational transition plan. Security-operations governance framework, cadence, RACI, and escalation model. Executive dashboards, monthly service reviews, and action tracking. Incident-escalation and stakeholder-communication process. CTEM remediation tracking and Falcon Guardian / AIDR operating procedures. RAID log and remediation-status reporting. Knowledge-transfer and operational-readiness documentation. Required Experience and Qualifications 10+ years of cybersecurity experience spanning security operations, incident response, threat detection, exposure management, or managed security services. 5+ years leading enterprise SOC, MDR, incident-response, or managed-security programs. 3+ years of operational experience with CrowdStrike Falcon technologies, preferably Falcon Complete, Insight, Identity Protection, Exposure Management, Next-Gen SIEM, or Guardian / AIDR. Experience in a senior client-facing role such as TAM, Security Operations Manager, SOC Manager, Service Delivery Manager, or Cybersecurity Program Manager. Proven coordination across customers, cybersecurity vendors, and global systems integrators during implementation and operations. Experience with critical escalations, governance, executive reporting, service reviews, and cross-functional remediation. Strong communication skills and the ability to translate technical issues into business impact and clear actions. Preferred Technical Experience CrowdStrike Falcon Complete, Falcon Insight EDR, Falcon Identity Protection, Falcon Exposure Management, Falcon Guardian / AIDR, Falcon Next-Gen SIEM, and Falcon OverWatch. Security incident response, threat hunting, detection engineering, vulnerability and exposure management, and SOC operations. ServiceNow and Jira workflows; Microsoft Intune, SCCM, BigFix, or comparable endpoint-deployment tools. Identity platforms such as Microsoft Entra ID, Active Directory, and Okta. Cloud environments including Microsoft Azure, Amazon Web Services, or Google Cloud. Working knowledge of NIST Cybersecurity Framework, MITRE ATT&CK, CIS Controls, ISO/IEC 27001, and ITIL practices. Cybersecurity and Leadership CISSP - Certified Information Systems Security Professional. CISM - Certified Information Security Manager. CCSP - Certified Cloud Security Professional. GIAC Certified Incident Handler (GCIH), GIAC Certified Enterprise Defender (GCED), or comparable GIAC certification. CompTIA Security+ for candidates whose broader experience demonstrates senior-level capability. CrowdStrike CrowdStrike Certified Falcon Administrator (CCFA). CrowdStrike Certified Falcon Responder (CCFR). CrowdStrike Certified Falcon Hunter (CCFH). Other current CrowdStrike credentials relevant to Falcon Complete, identity, exposure management, or Next-Gen SIEM. Program and Service Management PMP - Project Management Professional. ITIL 4 Foundation or advanced ITIL certification. Microsoft Certified: Security Operations Analyst Associate or Cybersecurity Architect Expert.
10/25/2026
Full time
Job Description Cybersecurity Operations Manager / Technical Account Manager (TAM) Location: San Diego, California Duration: 12 months Position Summary We are seeking an experienced Cybersecurity Operations Manager / Technical Account Manager (TAM) to serve as the onsite liaison among client partners. This 12-month role will lead operational oversight of CrowdStrike services, including implementation, adoption, governance, and daily coordination. The resource will coordinate implementation through steady-state support, serving as the central contact for Falcon Complete, CTEM, Falcon Guardian / AIDR, service reviews, and escalations. Primary Objectives During the First Year Lead the successful implementation and onboarding of CrowdStrike services. Establish governance, operational reviews, escalation paths, and service-management processes. Manage CTEM operations and remediation coordination. Manage Falcon Guardian / AIDR administration and operating processes. Assist ICW in maturing security operations and incident-response processes. Complete knowledge transfer and operational-readiness documentation before the end of the assignment. Key Responsibilities CrowdStrike Service Management Act as the primary operational liaison for Falcon Complete service matters. Coordinate critical-incident communications, follow-up actions, and closure. Ensure recommendations are assigned, tracked, and resolved by the appropriate team. Security Operations and GSI Coordination Coordinate implementation workstreams, dependencies, risks, and delivery with the client as the GSI. Maintain accountability through documented owners, due dates, actions, and escalations. Coordinate response and remediation across infrastructure, endpoint, identity, cloud, and application teams. CTEM and Falcon Guardian / AIDR Lead day-to-day administration and operating processes for CTEM and Falcon Guardian / AIDR. Coordinate exposure prioritization, remediation, tuning, reporting, and continuous improvement. Integrate findings into ICW workflows and partner with asset owners to reduce risk. Governance, Reporting, and Transition Lead weekly operational and monthly service reviews. Maintain a RAID log covering risks, assumptions, issues, and dependencies. Create executive dashboards and concise status reporting. Maintain the roadmap, RACI, escalation model, and transition plan. Deliverables During the Engagement Implementation oversight, deployment coordination, and operational transition plan. Security-operations governance framework, cadence, RACI, and escalation model. Executive dashboards, monthly service reviews, and action tracking. Incident-escalation and stakeholder-communication process. CTEM remediation tracking and Falcon Guardian / AIDR operating procedures. RAID log and remediation-status reporting. Knowledge-transfer and operational-readiness documentation. Required Experience and Qualifications 10+ years of cybersecurity experience spanning security operations, incident response, threat detection, exposure management, or managed security services. 5+ years leading enterprise SOC, MDR, incident-response, or managed-security programs. 3+ years of operational experience with CrowdStrike Falcon technologies, preferably Falcon Complete, Insight, Identity Protection, Exposure Management, Next-Gen SIEM, or Guardian / AIDR. Experience in a senior client-facing role such as TAM, Security Operations Manager, SOC Manager, Service Delivery Manager, or Cybersecurity Program Manager. Proven coordination across customers, cybersecurity vendors, and global systems integrators during implementation and operations. Experience with critical escalations, governance, executive reporting, service reviews, and cross-functional remediation. Strong communication skills and the ability to translate technical issues into business impact and clear actions. Preferred Technical Experience CrowdStrike Falcon Complete, Falcon Insight EDR, Falcon Identity Protection, Falcon Exposure Management, Falcon Guardian / AIDR, Falcon Next-Gen SIEM, and Falcon OverWatch. Security incident response, threat hunting, detection engineering, vulnerability and exposure management, and SOC operations. ServiceNow and Jira workflows; Microsoft Intune, SCCM, BigFix, or comparable endpoint-deployment tools. Identity platforms such as Microsoft Entra ID, Active Directory, and Okta. Cloud environments including Microsoft Azure, Amazon Web Services, or Google Cloud. Working knowledge of NIST Cybersecurity Framework, MITRE ATT&CK, CIS Controls, ISO/IEC 27001, and ITIL practices. Cybersecurity and Leadership CISSP - Certified Information Systems Security Professional. CISM - Certified Information Security Manager. CCSP - Certified Cloud Security Professional. GIAC Certified Incident Handler (GCIH), GIAC Certified Enterprise Defender (GCED), or comparable GIAC certification. CompTIA Security+ for candidates whose broader experience demonstrates senior-level capability. CrowdStrike CrowdStrike Certified Falcon Administrator (CCFA). CrowdStrike Certified Falcon Responder (CCFR). CrowdStrike Certified Falcon Hunter (CCFH). Other current CrowdStrike credentials relevant to Falcon Complete, identity, exposure management, or Next-Gen SIEM. Program and Service Management PMP - Project Management Professional. ITIL 4 Foundation or advanced ITIL certification. Microsoft Certified: Security Operations Analyst Associate or Cybersecurity Architect Expert.

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