This job is with Braze, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. WHAT YOU'LL DO We are seeking a Lead Systems Administrator to act as the technical escalation point for our Service Desk and to own the reliability, security, and operational excellence of our IT services. In this role, you will lead incident response, perform deep root cause analysis, and proactively improve systems through automation and process improvements. You will also serve as a mentor and subject matter expert across multiple IT domains. Responsibilities: Serve as the primary escalation point for the Service Desk to investigate and resolve complex technical issues Own the maintenance, configuration, availability, and business continuity of core IT services Act as Incident Manager or partner closely with Incident Management during service outages, and security incidents, ensuring clear and timely communication to the business Identify recurring issues, define corrective actions, and implement long-term solutions Provide advanced support for Google Workspace, including email delivery, permissions, security issues, and service integrations Support escalated issues across Zscaler, macOS, networking, Google Workspace, and Okta Troubleshoot and maintain integrations of IT SaaS such as; Okta, Google Workspace, Slack, Zscaler and Iru Serve as Tier 3 support for macOS, hardware, and network-related issues Design, write, and maintain custom scripts or applications to improve system efficiency and reduce manual effort Create and maintain IT documentation and contribute to the Knowledge Base Manage vendor relationships for IT services and tools Investigate and remediate security-related issues across Gmail, Slack, and Okta Mentor team members and promote IT best practices across the organization WHO YOU ARE A hands-on problem solver who takes ownership and strives for operational excellence Experienced in supporting SaaS platforms such as Google Workspace, Slack, Okta, Iru, and other enterprise IT services, including API-based administration Knowledgeable in virtualization and cloud environments (AWS, VMware, or equivalent) Proficient in scripting and automation using tools such as Bash, Python, and/or Ruby Comfortable using tools such as Jira, Git, and GAM Demonstrated experience designing, implementing, and improving IT services Strong understanding of IT operations best practices, including security, storage, data protection, and disaster recovery Self-directed, detail-oriented, and capable of prioritizing work based on impact and urgency Excellent written and verbal communication skills Strong networking fundamentals, including familiarity with the OSI model Familiar with software development lifecycle principles Bonus Qualifications: ITIL Foundation (or higher) certification Experience managing cloud infrastructure in AWS, Azure, or Google Cloud Platform For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $111,000 and $174,000/year with an expected On Target Earnings (OTE) between $123,000 and $193,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 "Best of Marketing and Digital Advertising Software Product" in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology by Great Place To Work , among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you OUR AI-POWERED BRAZE RECRUITMENT PROCESS At Braze, we're committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most - the person behind each application - we use AI-assisted tools at certain stages of our recruitment process. This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process. Depending on where you are located, you may have certain rights available to you in relation to Braze's use of AI: To opt out of AI-assisted review of your application, please click the "Learn More" at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. To exercise other types of rights . click apply for full job details
10/24/2026
Full time
This job is with Braze, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. WHAT YOU'LL DO We are seeking a Lead Systems Administrator to act as the technical escalation point for our Service Desk and to own the reliability, security, and operational excellence of our IT services. In this role, you will lead incident response, perform deep root cause analysis, and proactively improve systems through automation and process improvements. You will also serve as a mentor and subject matter expert across multiple IT domains. Responsibilities: Serve as the primary escalation point for the Service Desk to investigate and resolve complex technical issues Own the maintenance, configuration, availability, and business continuity of core IT services Act as Incident Manager or partner closely with Incident Management during service outages, and security incidents, ensuring clear and timely communication to the business Identify recurring issues, define corrective actions, and implement long-term solutions Provide advanced support for Google Workspace, including email delivery, permissions, security issues, and service integrations Support escalated issues across Zscaler, macOS, networking, Google Workspace, and Okta Troubleshoot and maintain integrations of IT SaaS such as; Okta, Google Workspace, Slack, Zscaler and Iru Serve as Tier 3 support for macOS, hardware, and network-related issues Design, write, and maintain custom scripts or applications to improve system efficiency and reduce manual effort Create and maintain IT documentation and contribute to the Knowledge Base Manage vendor relationships for IT services and tools Investigate and remediate security-related issues across Gmail, Slack, and Okta Mentor team members and promote IT best practices across the organization WHO YOU ARE A hands-on problem solver who takes ownership and strives for operational excellence Experienced in supporting SaaS platforms such as Google Workspace, Slack, Okta, Iru, and other enterprise IT services, including API-based administration Knowledgeable in virtualization and cloud environments (AWS, VMware, or equivalent) Proficient in scripting and automation using tools such as Bash, Python, and/or Ruby Comfortable using tools such as Jira, Git, and GAM Demonstrated experience designing, implementing, and improving IT services Strong understanding of IT operations best practices, including security, storage, data protection, and disaster recovery Self-directed, detail-oriented, and capable of prioritizing work based on impact and urgency Excellent written and verbal communication skills Strong networking fundamentals, including familiarity with the OSI model Familiar with software development lifecycle principles Bonus Qualifications: ITIL Foundation (or higher) certification Experience managing cloud infrastructure in AWS, Azure, or Google Cloud Platform For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $111,000 and $174,000/year with an expected On Target Earnings (OTE) between $123,000 and $193,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 "Best of Marketing and Digital Advertising Software Product" in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology by Great Place To Work , among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you OUR AI-POWERED BRAZE RECRUITMENT PROCESS At Braze, we're committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most - the person behind each application - we use AI-assisted tools at certain stages of our recruitment process. This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process. Depending on where you are located, you may have certain rights available to you in relation to Braze's use of AI: To opt out of AI-assisted review of your application, please click the "Learn More" at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. To exercise other types of rights . click apply for full job details
Job Description Job Description Enterprise Knowledge Management & Process Improvement Specialist Employment Type: Full Time Work Location: Remote Clearance Requirement: Active DoD SECRET Clearance Customer: Department of the Navy Recommended Salary Range: $95,000-$140,000 annually Travel: Occasional travel may be required Position Summary ShadowObjects LLC is seeking an Enterprise Knowledge Management & Process Improvement Specialist to support a Department of the Navy enterprise procurement and eBusiness Tier 2 support capability. The position is responsible for converting resolved support issues into reusable knowledge, standardized processes, job aids, training content, and measurable service improvements across the DON procurement and eBusiness ecosystem. The role will work across interconnected procurement processes, data, and systems, including, as applicable, ePS, AMS, Navy ERP, PIEE, SAM.gov, NECO, and other current or emerging DON and DoD procurement platforms and interfaces . Working directly with Tier 2 leadership, procurement subject-matter experts, analysts, users, system program offices, and other stakeholders, this individual will help reduce recurring support demand and improve the consistency and quality of service across the enterprise. This is not primarily a document-control position. The role requires someone who can identify why recurring issues happen across policy, process, data, systems, and organizational handoffs and turn that insight into lasting operational improvements. Primary Responsibilities Develop, maintain, and continuously improve the enterprise Tier 2 knowledge base. Convert resolved Tier 2 cases into reusable knowledge articles, FAQs, decision trees, job aids, and troubleshooting guidance. Develop knowledge that addresses both individual systems and end-to-end processes that cross multiple eBusiness platforms. Establish and maintain standards for knowledge articles, including ownership, validation, review, expiration, and version control. Work with procurement SMEs and system stakeholders to ensure published guidance accurately reflects applicable policy, process, system procedures, and cross-system dependencies. Identify recurring support issues that should be addressed through knowledge, training, process redesign, automation, data correction, system enhancement, or other systemic corrective action. Map end-to-end procurement and eBusiness processes and identify unnecessary handoffs, unclear responsibilities, duplicate effort, data breaks, system seams, and other sources of user friction. Develop and maintain standard operating procedures for enterprise Tier 2 service delivery. Support standardization of intake, triage, escalation, resolution, closure, and knowledge-capture processes. Create concise user-facing job aids and reference materials for frequently encountered issues. Develop support-side guidance covering issues that span ePS, AMS, Navy ERP, PIEE, SAM.gov, NECO, and related systems , as applicable. Support development and delivery of targeted training based on actual support demand and recurring user issues. Partner with the Enterprise Tier 2 Service Operations & Data Analyst to identify high-volume and high-effort opportunities for improvement. Facilitate root-cause and continuous-improvement activities for recurring enterprise support issues. Track corrective actions resulting from systemic problems and assess whether implemented changes reduce future support demand. Identify repetitive support activities suitable for workflow automation or AI-assisted support. Assist with design and testing of lightweight workflow automation where appropriate. Maintain a structured taxonomy for support topics, systems, processes, knowledge articles, issue categories, and service documentation. Capture lessons learned and incorporate them into future enterprise service delivery. Coordinate with system program offices and other support organizations when changes to enterprise guidance are required. Support communication of changes in processes, tools, systems, or procedures to the supported community. Measure the use and effectiveness of knowledge articles, training materials, and process improvements. Help identify recurring problems caused by gaps between systems, business rules, data, policy, and operational execution. Required Qualifications Bachelor's degree in business, management, information systems, instructional design, organizational development, knowledge management, communications, or a related discipline. Minimum 5 years of relevant experience in knowledge management, process improvement, business process analysis, training development, service management, or a similar field. Demonstrated ability to translate complex processes or technical information into clear, usable guidance. Experience creating knowledge articles, SOPs, job aids, process documentation, or training materials. Experience documenting and analyzing end-to-end business processes. Ability to understand and document workflows that cross multiple systems and organizations. Strong writing and editing skills. Demonstrated ability to work with subject-matter experts and extract actionable knowledge. Experience facilitating process-improvement or root-cause-analysis activities. Ability to manage multiple knowledge products and maintain configuration/version control. Excellent organizational and interpersonal skills. Strong attention to detail while maintaining focus on operational outcomes. Active DoD SECRET clearance. Preferred Qualifications Experience supporting the Department of Defense or Department of the Navy. Experience with federal acquisition, procurement, contracting, financial management, or Procure-to-Pay processes. Familiarity with the DON and DoD eBusiness ecosystem, including systems such as ePS, AMS, Navy ERP, PIEE, SAM.gov, NECO, or comparable procurement platforms . Experience documenting processes, dependencies, and user workflows across multiple enterprise applications. Experience supporting a Tier 2 help desk, service desk, customer-support organization, or ITSM environment. Familiarity with ServiceNow or comparable knowledge- and case-management platforms. Knowledge of Knowledge-Centered Service/KCS or comparable knowledge-management practices. Experience with Lean, Six Sigma, business-process reengineering, or other continuous-improvement methodologies. Experience developing digital training or performance-support materials. Familiarity with Microsoft Power Automate, Power Apps, Copilot, AI-assisted knowledge tools, or comparable automation platforms. Experience developing process maps using Visio, Lucidchart, BPMN, or similar tools. Familiarity with content analytics, knowledge-base usage metrics, search analytics, or training-effectiveness measurement. Knowledge of DoD CUI and records-management requirements. Core Competencies Enterprise knowledge management Business-process improvement Systems thinking Technical writing Facilitation Root-cause analysis Instructional communication Change enablement Continuous improvement Collaboration
10/24/2026
Full time
Job Description Job Description Enterprise Knowledge Management & Process Improvement Specialist Employment Type: Full Time Work Location: Remote Clearance Requirement: Active DoD SECRET Clearance Customer: Department of the Navy Recommended Salary Range: $95,000-$140,000 annually Travel: Occasional travel may be required Position Summary ShadowObjects LLC is seeking an Enterprise Knowledge Management & Process Improvement Specialist to support a Department of the Navy enterprise procurement and eBusiness Tier 2 support capability. The position is responsible for converting resolved support issues into reusable knowledge, standardized processes, job aids, training content, and measurable service improvements across the DON procurement and eBusiness ecosystem. The role will work across interconnected procurement processes, data, and systems, including, as applicable, ePS, AMS, Navy ERP, PIEE, SAM.gov, NECO, and other current or emerging DON and DoD procurement platforms and interfaces . Working directly with Tier 2 leadership, procurement subject-matter experts, analysts, users, system program offices, and other stakeholders, this individual will help reduce recurring support demand and improve the consistency and quality of service across the enterprise. This is not primarily a document-control position. The role requires someone who can identify why recurring issues happen across policy, process, data, systems, and organizational handoffs and turn that insight into lasting operational improvements. Primary Responsibilities Develop, maintain, and continuously improve the enterprise Tier 2 knowledge base. Convert resolved Tier 2 cases into reusable knowledge articles, FAQs, decision trees, job aids, and troubleshooting guidance. Develop knowledge that addresses both individual systems and end-to-end processes that cross multiple eBusiness platforms. Establish and maintain standards for knowledge articles, including ownership, validation, review, expiration, and version control. Work with procurement SMEs and system stakeholders to ensure published guidance accurately reflects applicable policy, process, system procedures, and cross-system dependencies. Identify recurring support issues that should be addressed through knowledge, training, process redesign, automation, data correction, system enhancement, or other systemic corrective action. Map end-to-end procurement and eBusiness processes and identify unnecessary handoffs, unclear responsibilities, duplicate effort, data breaks, system seams, and other sources of user friction. Develop and maintain standard operating procedures for enterprise Tier 2 service delivery. Support standardization of intake, triage, escalation, resolution, closure, and knowledge-capture processes. Create concise user-facing job aids and reference materials for frequently encountered issues. Develop support-side guidance covering issues that span ePS, AMS, Navy ERP, PIEE, SAM.gov, NECO, and related systems , as applicable. Support development and delivery of targeted training based on actual support demand and recurring user issues. Partner with the Enterprise Tier 2 Service Operations & Data Analyst to identify high-volume and high-effort opportunities for improvement. Facilitate root-cause and continuous-improvement activities for recurring enterprise support issues. Track corrective actions resulting from systemic problems and assess whether implemented changes reduce future support demand. Identify repetitive support activities suitable for workflow automation or AI-assisted support. Assist with design and testing of lightweight workflow automation where appropriate. Maintain a structured taxonomy for support topics, systems, processes, knowledge articles, issue categories, and service documentation. Capture lessons learned and incorporate them into future enterprise service delivery. Coordinate with system program offices and other support organizations when changes to enterprise guidance are required. Support communication of changes in processes, tools, systems, or procedures to the supported community. Measure the use and effectiveness of knowledge articles, training materials, and process improvements. Help identify recurring problems caused by gaps between systems, business rules, data, policy, and operational execution. Required Qualifications Bachelor's degree in business, management, information systems, instructional design, organizational development, knowledge management, communications, or a related discipline. Minimum 5 years of relevant experience in knowledge management, process improvement, business process analysis, training development, service management, or a similar field. Demonstrated ability to translate complex processes or technical information into clear, usable guidance. Experience creating knowledge articles, SOPs, job aids, process documentation, or training materials. Experience documenting and analyzing end-to-end business processes. Ability to understand and document workflows that cross multiple systems and organizations. Strong writing and editing skills. Demonstrated ability to work with subject-matter experts and extract actionable knowledge. Experience facilitating process-improvement or root-cause-analysis activities. Ability to manage multiple knowledge products and maintain configuration/version control. Excellent organizational and interpersonal skills. Strong attention to detail while maintaining focus on operational outcomes. Active DoD SECRET clearance. Preferred Qualifications Experience supporting the Department of Defense or Department of the Navy. Experience with federal acquisition, procurement, contracting, financial management, or Procure-to-Pay processes. Familiarity with the DON and DoD eBusiness ecosystem, including systems such as ePS, AMS, Navy ERP, PIEE, SAM.gov, NECO, or comparable procurement platforms . Experience documenting processes, dependencies, and user workflows across multiple enterprise applications. Experience supporting a Tier 2 help desk, service desk, customer-support organization, or ITSM environment. Familiarity with ServiceNow or comparable knowledge- and case-management platforms. Knowledge of Knowledge-Centered Service/KCS or comparable knowledge-management practices. Experience with Lean, Six Sigma, business-process reengineering, or other continuous-improvement methodologies. Experience developing digital training or performance-support materials. Familiarity with Microsoft Power Automate, Power Apps, Copilot, AI-assisted knowledge tools, or comparable automation platforms. Experience developing process maps using Visio, Lucidchart, BPMN, or similar tools. Familiarity with content analytics, knowledge-base usage metrics, search analytics, or training-effectiveness measurement. Knowledge of DoD CUI and records-management requirements. Core Competencies Enterprise knowledge management Business-process improvement Systems thinking Technical writing Facilitation Root-cause analysis Instructional communication Change enablement Continuous improvement Collaboration
General Dynamics Mission Systems, Inc
Pittsfield, Massachusetts
Job Description Job Description Overview General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team! Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Responsibilities Education Requirements: Associate's degree is required or equivalent, plus a minimum of 3 years of relevant experience. Due to the nature of work performed within our facilities, U.S. citizenship is required. Qualifications Imagine building your career by developing the solutions that support the mission of our nation's service members, intelligence analysts and first responders. That's the challenge that's waiting for you at General Dynamics Mission Systems. Here you have the opportunity to redefine innovation and excellence for the world. Are you ready? Then make a career move that makes an impact at General Dynamics Mission Systems. We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers' missions in cyber, RF, undersea, interstellar and everything in between. As an exceptional problem solver, you'll respond to and diagnose problems and answer queries regarding computer hardware, software, network and telecommunications systems. You'll install hardware and peripheral components, such as computers, network/telecom, monitors, keyboards, printers and disk drives, as well as load and verify correct operation of software packages, such as operating system, work processing and spreadsheet programs. We'll rely on you to handle 2nd tier problems that the 1st tier or help desk support is unable to resolve by simulating or re-creating end user problems and using all available resources to resolve the issues. This position is 100% Work On Site in Pittsfield, MA. What you'll experience: Technologies that aren't just top-notch, they're often top-secret A team of bold thinkers committed to exploring what's next Opportunities to gain new knowledge - as it's discovered What you bring to the table: Associate's degree or equivalent experience plus a minimum of 3 years of relevant experience Service Now experience Basic networking knowledge Experience working with and troubleshooting: Windows 11 OS, Office 365, One Drive Provent time management skills and ability to prioritize work Excellent customer service and organizational skills What sets you apart: Creative thinking with the ability to multi-task Team player who thrives in collaborative environments and revels in team success Commitment to ongoing professional development Security+ certification Experience with Zscaler and/or Crowdstrike Identifies opportunities to apply AI for continuous improvement and innovation
10/23/2026
Full time
Job Description Job Description Overview General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team! Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Responsibilities Education Requirements: Associate's degree is required or equivalent, plus a minimum of 3 years of relevant experience. Due to the nature of work performed within our facilities, U.S. citizenship is required. Qualifications Imagine building your career by developing the solutions that support the mission of our nation's service members, intelligence analysts and first responders. That's the challenge that's waiting for you at General Dynamics Mission Systems. Here you have the opportunity to redefine innovation and excellence for the world. Are you ready? Then make a career move that makes an impact at General Dynamics Mission Systems. We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers' missions in cyber, RF, undersea, interstellar and everything in between. As an exceptional problem solver, you'll respond to and diagnose problems and answer queries regarding computer hardware, software, network and telecommunications systems. You'll install hardware and peripheral components, such as computers, network/telecom, monitors, keyboards, printers and disk drives, as well as load and verify correct operation of software packages, such as operating system, work processing and spreadsheet programs. We'll rely on you to handle 2nd tier problems that the 1st tier or help desk support is unable to resolve by simulating or re-creating end user problems and using all available resources to resolve the issues. This position is 100% Work On Site in Pittsfield, MA. What you'll experience: Technologies that aren't just top-notch, they're often top-secret A team of bold thinkers committed to exploring what's next Opportunities to gain new knowledge - as it's discovered What you bring to the table: Associate's degree or equivalent experience plus a minimum of 3 years of relevant experience Service Now experience Basic networking knowledge Experience working with and troubleshooting: Windows 11 OS, Office 365, One Drive Provent time management skills and ability to prioritize work Excellent customer service and organizational skills What sets you apart: Creative thinking with the ability to multi-task Team player who thrives in collaborative environments and revels in team success Commitment to ongoing professional development Security+ certification Experience with Zscaler and/or Crowdstrike Identifies opportunities to apply AI for continuous improvement and innovation
Job Description Job Description Job Description: Information Systems Tech Information Systems Tech Job Summary: Maintains overall health of computer network infrastructure. Monitors and maintains server/network traffic, network administration, firewalls, routers, switches, VPN, encryption, remote access, authentication, DNS, FTP, anti-virus, voice and data telecommunications, storage area networks, etc. Information Systems Tech Shift Availability: Full Time Day Shift Information Systems Tech Benefits: Medical/ Dental/ Vision MASA- Medical Transportation Solutions Health Reimbursement & Savings Account Flex Spending Account/Dependent Care Spending Account Identity Protection-Free Hospital Indemnity Life Insurance-Free LTD/STD-Free Voluntary Life & AD&D 403 (b) Retirement Plan- 4% employer contribution Earned Time Off (ETO) Information Systems Tech Essential Accountabilities: Responsible for setup, patching, and deployment of PCs, applications, printers, scanners, and miscellaneous personal devices such as smartphones. Connect networkable devices to wired and wireless networks and troubleshoot basic networking problems. Responsible for new employee user accounts in Active Directory & Domain architecture, badging software, and software-specific user accounts. Manages and triages help desk database and user support requests. Provides Tier I problem resolution and support to staff. Performs complex software/hardware troubleshooting, patches, and re-installations in accordance with established SLAs. Provides frequent communication and follow-through during the issue resolution process. Responsible for on-call rotation for after-hours system support. Requires tech to wear a notification device such as a cellphone. Works closely with Nurse analysts to identify Electronic Health Record issues and assist with the escalation of tickets. Identifies system modifications to reduce user problems. Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable). Interpret guidelines and analyze information to adapt or modify processes in response to changing circumstances. Duties may require non-routine analysis, research, and follow-through. May act as a resource to others to solve problems. Other duties as assigned. Information Systems Tech Knowledge/Skills: High school Diploma/GED Professional certifications as appropriate. Practical understanding of scripting to include PowerShell, VB, and/or batch. Knowledge of current trends in the specific field. Demonstrated experience with standard software applications, including MS Office, Windows. Must have a strong dedication to customer service. Information Systems Tech Working Conditions: Work requires ability to lift 30 to 50 pounds on a regular basis. Work may require moderate physical exertion and/or physical strain. Willingness to work flexible hours. Ability to work under stress during peak workload periods. Work environment involves only infrequent exposure to disagreeable elements. OSHA Category 3 - Tasks that involve no exposure to blood, body fluids, tissues or other potentially infectious materials We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
10/19/2026
Full time
Job Description Job Description Job Description: Information Systems Tech Information Systems Tech Job Summary: Maintains overall health of computer network infrastructure. Monitors and maintains server/network traffic, network administration, firewalls, routers, switches, VPN, encryption, remote access, authentication, DNS, FTP, anti-virus, voice and data telecommunications, storage area networks, etc. Information Systems Tech Shift Availability: Full Time Day Shift Information Systems Tech Benefits: Medical/ Dental/ Vision MASA- Medical Transportation Solutions Health Reimbursement & Savings Account Flex Spending Account/Dependent Care Spending Account Identity Protection-Free Hospital Indemnity Life Insurance-Free LTD/STD-Free Voluntary Life & AD&D 403 (b) Retirement Plan- 4% employer contribution Earned Time Off (ETO) Information Systems Tech Essential Accountabilities: Responsible for setup, patching, and deployment of PCs, applications, printers, scanners, and miscellaneous personal devices such as smartphones. Connect networkable devices to wired and wireless networks and troubleshoot basic networking problems. Responsible for new employee user accounts in Active Directory & Domain architecture, badging software, and software-specific user accounts. Manages and triages help desk database and user support requests. Provides Tier I problem resolution and support to staff. Performs complex software/hardware troubleshooting, patches, and re-installations in accordance with established SLAs. Provides frequent communication and follow-through during the issue resolution process. Responsible for on-call rotation for after-hours system support. Requires tech to wear a notification device such as a cellphone. Works closely with Nurse analysts to identify Electronic Health Record issues and assist with the escalation of tickets. Identifies system modifications to reduce user problems. Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable). Interpret guidelines and analyze information to adapt or modify processes in response to changing circumstances. Duties may require non-routine analysis, research, and follow-through. May act as a resource to others to solve problems. Other duties as assigned. Information Systems Tech Knowledge/Skills: High school Diploma/GED Professional certifications as appropriate. Practical understanding of scripting to include PowerShell, VB, and/or batch. Knowledge of current trends in the specific field. Demonstrated experience with standard software applications, including MS Office, Windows. Must have a strong dedication to customer service. Information Systems Tech Working Conditions: Work requires ability to lift 30 to 50 pounds on a regular basis. Work may require moderate physical exertion and/or physical strain. Willingness to work flexible hours. Ability to work under stress during peak workload periods. Work environment involves only infrequent exposure to disagreeable elements. OSHA Category 3 - Tasks that involve no exposure to blood, body fluids, tissues or other potentially infectious materials We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Description Job Description Internal Title: Consultant, Support Location: Charlotte, NC Type: Full-Time, Salaried - Exempt Working Hours: 9:00am-5:30pm (for a 6 month training period, after which, employee will be added to a rotating schedule with one late shift per week (12:30pm-9:00pm) Salary: $75,000 and up, DOE About the Company Founded in 2011, 33Floors is the world's largest software consultancy dedicated exclusively to the Yardi platform. Trusted by leading real estate firms worldwide, our team operates across more than 30 countries, helping clients solve complex challenges and unlock the full value of their Yardi systems. At 33Floors, you'll join a global team of over 65 specialists delivering expertise in Yardi implementation, support, development, and data services. You'll take ownership of complex projects, lead clients through transformative solutions, mentor the next generation of Yardi experts, and deliver measurable impact for the most recognized names in real estate. Join 33Floors and become part of an international business that values collaboration, innovation, and professional development in a supportive and dynamic environment. To learn more about 33Floors, please visit . About the Role We are looking for a Yardi Support Specialist / Systems Administrator to support commercial real estate clients using Yardi Voyager and related Yardi products. This is not a leasing, property manager, or front-desk user support role. The right person has hands-on experience troubleshooting Yardi issues, supporting users, testing changes, helping with configuration, documenting fixes, and working across operations, accounting, property management, and technical teams. This is a great opportunity for someone who understands how real estate teams use Yardi and wants to grow deeper into system administration, advanced support, and client-facing consulting. You may be a Yardi administrator, business systems analyst, implementation specialist, support analyst, property accounting systems specialist, or an experienced property management professional who has become the "go-to" systems person on your team. You will help clients resolve complex Yardi questions, improve business processes, support system configuration, assist with testing and upgrades, and escalate or coordinate more technical issues when needed. You do not need to be a developer, but you should be comfortable working with technical teams, asking good questions, researching unfamiliar issues, and translating business needs into clear system requirements. Responsibilities Serve as a subject matter expert and client-facing support resource for Yardi Voyager, Yardi Elevate, CommercialCafe, and related integrated applications such as Procore, Argus, and VTS Troubleshoot and resolve complex functional and technical issues across Yardi modules, workflows, security, reporting, integrations, and client environments Manage advanced support requests through the ticketing system, including root-cause analysis, documentation of findings, timely resolution, and clear client communication Perform Yardi system administration and configuration tasks, including user setup, security roles, permissions, workflows, module configuration, and governance alignment Work with client stakeholders across accounting, property management, asset management, operations, and IT to understand business needs and translate them into clear requirements for configuration, reporting, integrations, or development work Support Yardi upgrades, plugin updates, testing cycles, data validation, regression testing, and related change-management activities Guide clients on Yardi best practices, system optimization, process improvements, and ways to reduce recurring support issues Coordinate with internal teams, Yardi support, vendors, and third-party partners to escalate complex issues, communicate risks, and drive resolution Maintain documentation, including standard fixes, support procedures, client-specific processes, and knowledge base articles Provide status updates, risks, and recommendations to project management, senior management, and clients as needed Qualifications Qualified candidates will have experience in one or more of these backgrounds: Yardi Voyager system administration Yardi support, help desk, tier 2/tier 3 support, or application support Commercial real estate systems or property accounting systems Yardi implementation, onboarding, testing, or upgrade support Business analyst or systems analyst work in a real estate environment Property management or accounting operations experience combined with hands-on Yardi troubleshooting or systems ownership Required Qualifications Hands-on experience with Yardi Voyager in a business, support, administrative, implementation, or systems role Ability to troubleshoot Yardi issues beyond basic front-end user questions. Understanding of real estate operations, commercial property management, accounting workflows, or related business processes Experience supporting end users, documenting issues, and communicating solutions clearly Ability to manage multiple support requests and priorities in a client-facing environment Strong analytical and problem-solving skills with the ability to diagnose issues, evaluate options, and make sound recommendations in a fast-paced environment Must demonstrate a genuine enthusiasm for learning and professional growth. A strong desire and commitment to continuous learning are essential to this role Flexibility to work outside standard business hours, including occasional evening shifts (e.g., 9 PM EST), as needed Preferred Experience Experience in property onboarding or implementations Experience with Voyager 8 is preferred but not required Demonstrated ability to lead, mentor, and support junior staff, fostering a highly effective and productive team environment Experience with 3rd party integrations (ex. Argus, VTS, etc.) In addition to the technical skills and experience listed above, the ideal candidate for this position would be a self-motivated individual who demonstrates attention to detail, a passion for problem-solving and customer service, and is comfortable working in ambiguous situations and independently researching and resolving unfamiliar system issues. Must enjoy working in a high-volume, client-facing support environment. Why Join 33Floors Work with a team focused entirely on Yardi Build deeper expertise across Yardi products, modules, clients, and real estate business models Join a global team supporting clients across multiple markets Grow from support into advanced consulting, implementation, systems administration, data, reporting, or project work Work in an environment that values documentation, problem-solving, continuous learning, and client service Compensation We offer a competitive compensation package, based on experience. Benefits include PTO, paid holidays, sick time, medical/dental/vision coverage, life and disability insurance options, and 401(k) with a 3% Safe Harbor employer contribution.
09/26/2026
Full time
Job Description Job Description Internal Title: Consultant, Support Location: Charlotte, NC Type: Full-Time, Salaried - Exempt Working Hours: 9:00am-5:30pm (for a 6 month training period, after which, employee will be added to a rotating schedule with one late shift per week (12:30pm-9:00pm) Salary: $75,000 and up, DOE About the Company Founded in 2011, 33Floors is the world's largest software consultancy dedicated exclusively to the Yardi platform. Trusted by leading real estate firms worldwide, our team operates across more than 30 countries, helping clients solve complex challenges and unlock the full value of their Yardi systems. At 33Floors, you'll join a global team of over 65 specialists delivering expertise in Yardi implementation, support, development, and data services. You'll take ownership of complex projects, lead clients through transformative solutions, mentor the next generation of Yardi experts, and deliver measurable impact for the most recognized names in real estate. Join 33Floors and become part of an international business that values collaboration, innovation, and professional development in a supportive and dynamic environment. To learn more about 33Floors, please visit . About the Role We are looking for a Yardi Support Specialist / Systems Administrator to support commercial real estate clients using Yardi Voyager and related Yardi products. This is not a leasing, property manager, or front-desk user support role. The right person has hands-on experience troubleshooting Yardi issues, supporting users, testing changes, helping with configuration, documenting fixes, and working across operations, accounting, property management, and technical teams. This is a great opportunity for someone who understands how real estate teams use Yardi and wants to grow deeper into system administration, advanced support, and client-facing consulting. You may be a Yardi administrator, business systems analyst, implementation specialist, support analyst, property accounting systems specialist, or an experienced property management professional who has become the "go-to" systems person on your team. You will help clients resolve complex Yardi questions, improve business processes, support system configuration, assist with testing and upgrades, and escalate or coordinate more technical issues when needed. You do not need to be a developer, but you should be comfortable working with technical teams, asking good questions, researching unfamiliar issues, and translating business needs into clear system requirements. Responsibilities Serve as a subject matter expert and client-facing support resource for Yardi Voyager, Yardi Elevate, CommercialCafe, and related integrated applications such as Procore, Argus, and VTS Troubleshoot and resolve complex functional and technical issues across Yardi modules, workflows, security, reporting, integrations, and client environments Manage advanced support requests through the ticketing system, including root-cause analysis, documentation of findings, timely resolution, and clear client communication Perform Yardi system administration and configuration tasks, including user setup, security roles, permissions, workflows, module configuration, and governance alignment Work with client stakeholders across accounting, property management, asset management, operations, and IT to understand business needs and translate them into clear requirements for configuration, reporting, integrations, or development work Support Yardi upgrades, plugin updates, testing cycles, data validation, regression testing, and related change-management activities Guide clients on Yardi best practices, system optimization, process improvements, and ways to reduce recurring support issues Coordinate with internal teams, Yardi support, vendors, and third-party partners to escalate complex issues, communicate risks, and drive resolution Maintain documentation, including standard fixes, support procedures, client-specific processes, and knowledge base articles Provide status updates, risks, and recommendations to project management, senior management, and clients as needed Qualifications Qualified candidates will have experience in one or more of these backgrounds: Yardi Voyager system administration Yardi support, help desk, tier 2/tier 3 support, or application support Commercial real estate systems or property accounting systems Yardi implementation, onboarding, testing, or upgrade support Business analyst or systems analyst work in a real estate environment Property management or accounting operations experience combined with hands-on Yardi troubleshooting or systems ownership Required Qualifications Hands-on experience with Yardi Voyager in a business, support, administrative, implementation, or systems role Ability to troubleshoot Yardi issues beyond basic front-end user questions. Understanding of real estate operations, commercial property management, accounting workflows, or related business processes Experience supporting end users, documenting issues, and communicating solutions clearly Ability to manage multiple support requests and priorities in a client-facing environment Strong analytical and problem-solving skills with the ability to diagnose issues, evaluate options, and make sound recommendations in a fast-paced environment Must demonstrate a genuine enthusiasm for learning and professional growth. A strong desire and commitment to continuous learning are essential to this role Flexibility to work outside standard business hours, including occasional evening shifts (e.g., 9 PM EST), as needed Preferred Experience Experience in property onboarding or implementations Experience with Voyager 8 is preferred but not required Demonstrated ability to lead, mentor, and support junior staff, fostering a highly effective and productive team environment Experience with 3rd party integrations (ex. Argus, VTS, etc.) In addition to the technical skills and experience listed above, the ideal candidate for this position would be a self-motivated individual who demonstrates attention to detail, a passion for problem-solving and customer service, and is comfortable working in ambiguous situations and independently researching and resolving unfamiliar system issues. Must enjoy working in a high-volume, client-facing support environment. Why Join 33Floors Work with a team focused entirely on Yardi Build deeper expertise across Yardi products, modules, clients, and real estate business models Join a global team supporting clients across multiple markets Grow from support into advanced consulting, implementation, systems administration, data, reporting, or project work Work in an environment that values documentation, problem-solving, continuous learning, and client service Compensation We offer a competitive compensation package, based on experience. Benefits include PTO, paid holidays, sick time, medical/dental/vision coverage, life and disability insurance options, and 401(k) with a 3% Safe Harbor employer contribution.