Job Description Job Description Dedicated Support Analyst III Location: Detroit, MI About the Role LayerCake is seeking a Dedicated Support Analyst III to handle a broader range of support requests within an assigned client engagement with greater independence. This role focuses on developing deeper knowledge of the client environment, solving more complex technical issues, and becoming a trusted day-to-day support resource for the client. Key Responsibilities Ticket Resolution & Service Delivery Resolve assigned service tickets across L1 and moderate L2 complexity. Work through unfamiliar issues methodically using available documentation, vendor resources, and peer collaboration before escalating. Escalate issues that exceed current capabilities with thorough documentation. Identify recurring issues within the client environment and flag patterns. Client Relationship & Communication Serve as a recognized day-to-day support contact for client end users and IT stakeholders. Manage client expectations through proactive updates, clear timelines, and follow-through on commitments. Mentorship & Knowledge Sharing Support Analyst I team members within the engagement by answering questions and providing guidance. Model strong documentation practices. Contribute to the client-specific knowledge base. Operational Discipline Maintain accurate time entries on every ticket. Follow ticket handling standards and client-specific procedures. Participate in the on-call rotation as scheduled. Qualifications Required 1+ years of experience in IT support, help desk, or a technical service delivery role. Working knowledge of Windows and macOS administration, cloud productivity platforms, basic networking concepts, and common business applications. Demonstrated ability to troubleshoot beyond runbooks using logical problem-solving and available resources. Strong written and verbal communication skills. Consistent track record of documentation quality and ticket hygiene. Preferred Experience in an MSP or managed services environment. CompTIA A+, Network+, or equivalent certifications. Familiarity with RMM tools, PSA platforms, and documentation platforms. Experience in a client-embedded or onsite support role. Experience supporting cloud-based identity and productivity environments. Work Environment & Availability The position may be in-office, hybrid, fully remote, or onsite at the client's location depending on the engagement structure. A professional work environment with reliable high-speed internet connectivity is required. Shifts are assigned based on regional coverage needs and may include staggered start times. The Analyst must be logged in, available, and working tickets for the full duration of the assigned shift, excluding approved breaks and meal periods. Participation in an on-call rotation is expected. Travel is not a primary function of this role. Compliance & Certifications LayerCake serves clients in regulated industries that require personnel to hold specific compliance certifications before accessing their environments. Familiarity with the following compliance frameworks is expected: CJIS Security Awareness Certification CMMC (Cybersecurity Maturity Model Certification) Willingness to obtain and maintain required compliance certifications is expected. Certification requirements may evolve as LayerCake's client portfolio expands into additional regulated industries. Values in Action Lead with Ownership: Own every ticket from intake to resolution, follow through on commitments, and take accountability for outcomes. Aligned Partnership: Adapt to the client's working style and culture while maintaining LayerCake's standards. You Win, We Win: Treat the client's success as personal success. Elevated Standards: Maintain high documentation quality, communication standards, and technical rigor on every ticket. Relentless Curiosity: Build technical knowledge through every ticket, expand capabilities, and reduce dependency on escalation. Physical Requirements Use hands to manipulate, handle, feel, and control items or equipment. Talk and hear. See and read. Write and interpret written documents. Occasionally lift and move objects weighing up to 25 pounds. These requirements must be met with or without reasonable accommodations. Why Join LayerCake? LayerCake, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we've helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It's a personalized approach that delivers long-term value and measurable outcomes. We've always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we've built a strong, connected culture where people support each other, stay accountable, and thrive together. Benefits: 9 paid holidays; 6 mandated holidays, 3 floating holidays 401K Retirement with matching contributions Excellent medical, vision, and dental insurance Life insurance and disability insurance Unlimited weeks PTO Eligible for PTO, 401k, benefits, you are a full-time employee Top Reasons our Employees Love Being Part of the Blue Alliance Family: Entrepreneurial Culture Fast-paced Flow, with a Variety of Projects Collaborative Work Environment Training & Certifications Career Growth Opportunities Ready for the next step? The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above. Please be advised we, LayerCake, participate in E-Verify.
10/23/2026
Full time
Job Description Job Description Dedicated Support Analyst III Location: Detroit, MI About the Role LayerCake is seeking a Dedicated Support Analyst III to handle a broader range of support requests within an assigned client engagement with greater independence. This role focuses on developing deeper knowledge of the client environment, solving more complex technical issues, and becoming a trusted day-to-day support resource for the client. Key Responsibilities Ticket Resolution & Service Delivery Resolve assigned service tickets across L1 and moderate L2 complexity. Work through unfamiliar issues methodically using available documentation, vendor resources, and peer collaboration before escalating. Escalate issues that exceed current capabilities with thorough documentation. Identify recurring issues within the client environment and flag patterns. Client Relationship & Communication Serve as a recognized day-to-day support contact for client end users and IT stakeholders. Manage client expectations through proactive updates, clear timelines, and follow-through on commitments. Mentorship & Knowledge Sharing Support Analyst I team members within the engagement by answering questions and providing guidance. Model strong documentation practices. Contribute to the client-specific knowledge base. Operational Discipline Maintain accurate time entries on every ticket. Follow ticket handling standards and client-specific procedures. Participate in the on-call rotation as scheduled. Qualifications Required 1+ years of experience in IT support, help desk, or a technical service delivery role. Working knowledge of Windows and macOS administration, cloud productivity platforms, basic networking concepts, and common business applications. Demonstrated ability to troubleshoot beyond runbooks using logical problem-solving and available resources. Strong written and verbal communication skills. Consistent track record of documentation quality and ticket hygiene. Preferred Experience in an MSP or managed services environment. CompTIA A+, Network+, or equivalent certifications. Familiarity with RMM tools, PSA platforms, and documentation platforms. Experience in a client-embedded or onsite support role. Experience supporting cloud-based identity and productivity environments. Work Environment & Availability The position may be in-office, hybrid, fully remote, or onsite at the client's location depending on the engagement structure. A professional work environment with reliable high-speed internet connectivity is required. Shifts are assigned based on regional coverage needs and may include staggered start times. The Analyst must be logged in, available, and working tickets for the full duration of the assigned shift, excluding approved breaks and meal periods. Participation in an on-call rotation is expected. Travel is not a primary function of this role. Compliance & Certifications LayerCake serves clients in regulated industries that require personnel to hold specific compliance certifications before accessing their environments. Familiarity with the following compliance frameworks is expected: CJIS Security Awareness Certification CMMC (Cybersecurity Maturity Model Certification) Willingness to obtain and maintain required compliance certifications is expected. Certification requirements may evolve as LayerCake's client portfolio expands into additional regulated industries. Values in Action Lead with Ownership: Own every ticket from intake to resolution, follow through on commitments, and take accountability for outcomes. Aligned Partnership: Adapt to the client's working style and culture while maintaining LayerCake's standards. You Win, We Win: Treat the client's success as personal success. Elevated Standards: Maintain high documentation quality, communication standards, and technical rigor on every ticket. Relentless Curiosity: Build technical knowledge through every ticket, expand capabilities, and reduce dependency on escalation. Physical Requirements Use hands to manipulate, handle, feel, and control items or equipment. Talk and hear. See and read. Write and interpret written documents. Occasionally lift and move objects weighing up to 25 pounds. These requirements must be met with or without reasonable accommodations. Why Join LayerCake? LayerCake, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we've helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It's a personalized approach that delivers long-term value and measurable outcomes. We've always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we've built a strong, connected culture where people support each other, stay accountable, and thrive together. Benefits: 9 paid holidays; 6 mandated holidays, 3 floating holidays 401K Retirement with matching contributions Excellent medical, vision, and dental insurance Life insurance and disability insurance Unlimited weeks PTO Eligible for PTO, 401k, benefits, you are a full-time employee Top Reasons our Employees Love Being Part of the Blue Alliance Family: Entrepreneurial Culture Fast-paced Flow, with a Variety of Projects Collaborative Work Environment Training & Certifications Career Growth Opportunities Ready for the next step? The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above. Please be advised we, LayerCake, participate in E-Verify.
JOB DESCRIPTION Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect. Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work. Job Summary: Adventist Health Roseville is seeking an Epic-Certified EHR Systems Analyst III for a full-time, day-shift position. We are looking for a strong candidate who can work primarily remotely, with the ability to travel up to 25% as required by the role. Candidates must have at least five (5) years of recent Epic Ambulatory experience. EpicCare Ambulatory certification is highly desirable , with a strong preference for candidates certified in Bones or Wisdom . Experience supporting Occupational Health or Occupational Medicine workflows in Epic is strongly preferred, including any exposure to the Epic Occupational Medicine (Occ Med) module . Leads the implementation and support of hospital information systems. Leads the planning, design, implementation, and maintenance of the existing systems and has a working knowledge of the applications for support and troubleshooting. Liaises between technical support, customers, and project teams in the design, implementation, and training of our healthcare information systems and any new enhanced systems. Utilizes comprehensive knowledge of Epic EHR system capabilities and functional use. Develops, recommends, and oversees implementation of policies and procedures for areas of responsibility. Job Requirements: Education and Work Experience: Bachelor's Degree or equivalent combination of education/related experience: Required Five years' healthcare IT application/technical experience: Required Five years' of applicable Epic application experience: Required Licenses/Certifications: Epic Certification/Accreditation in area of responsibility: Required Essential Functions: Serves as a senior member of the team, dedicated to the design, build and testing of electronic documentation solutions that support clinical and revenue cycle workflow. Leads project meetings and works cooperatively with team members to assign duties with the overall program and related projects with minimal managerial oversight. Facilitates application workflow design and application integration sessions. Designs, configures, tests, debugs, documents, and maintains programs/applications. Collaborates, researches, and analyzes to develop, configure, and modify moderately complex information systems based on or related to user system design specifications while utilizing established standards and departmental protocols. Designs and develops test scripts and materials for end-to-end workflow testing. Performs unit, system and integration testing per standards, documents outcomes. Evaluates user requests for special enhancements to systems. Collaborates with technical teams to define hardware/network requirements and to research and problem-solve technical issues. Installs and tests software per release checklist guidelines. Manages the planning and installation of automated systems. Works with end-users to develop specifications for the purchase, development and installation of software systems. Monitors progress of the plan and proposes corrective action where indicated. Utilizes appropriate planned change management models, principles and techniques in system planning, development, implementation and evaluation. Designs, develops, and monitors measurements of process improvements, including those enabled by standardized workflows. Provides ongoing support for existing computer applications. Provides support for problem resolution; escalates the problem to senior level personnel if necessary. Implements solutions, communicates to end users and tracks resolution. Analyzes incidents, identifying trends and major issues. Conducts routine status meetings with end users and leadership. Provides leadership support to analysts and team and to end-users regarding system applications. Maintains service level agreements with various end-user departments and enterprise business units. Supports the preparation and delivery of training materials and formal/informal training. Identifies educational opportunities related to standard applications and operational use of them. Develops strategies to educate analysts and support staff with focus to achieve improved operational understanding and efficiency. Leads various user group meetings as assigned. Mentors support groups to assist with their understanding of applications and processes. Handles ongoing on call duties for one or more applications which generate Incidents outside of business hours. Provides on call support as needed of the most critical applications. Troubleshoots and resolves system issues escalated by the help desk. As needed, up to 25%, travel on site to provide support during go-live events and other work-related occasions. Travel could occur during standard off-hours support times. Performs other job-related duties as assigned. Organizational Requirements: Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply. Adventist Health participates in E-Verify. Visit for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein. ABOUT US Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.PandoLogic. Category:Technology,
10/22/2026
Full time
JOB DESCRIPTION Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect. Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work. Job Summary: Adventist Health Roseville is seeking an Epic-Certified EHR Systems Analyst III for a full-time, day-shift position. We are looking for a strong candidate who can work primarily remotely, with the ability to travel up to 25% as required by the role. Candidates must have at least five (5) years of recent Epic Ambulatory experience. EpicCare Ambulatory certification is highly desirable , with a strong preference for candidates certified in Bones or Wisdom . Experience supporting Occupational Health or Occupational Medicine workflows in Epic is strongly preferred, including any exposure to the Epic Occupational Medicine (Occ Med) module . Leads the implementation and support of hospital information systems. Leads the planning, design, implementation, and maintenance of the existing systems and has a working knowledge of the applications for support and troubleshooting. Liaises between technical support, customers, and project teams in the design, implementation, and training of our healthcare information systems and any new enhanced systems. Utilizes comprehensive knowledge of Epic EHR system capabilities and functional use. Develops, recommends, and oversees implementation of policies and procedures for areas of responsibility. Job Requirements: Education and Work Experience: Bachelor's Degree or equivalent combination of education/related experience: Required Five years' healthcare IT application/technical experience: Required Five years' of applicable Epic application experience: Required Licenses/Certifications: Epic Certification/Accreditation in area of responsibility: Required Essential Functions: Serves as a senior member of the team, dedicated to the design, build and testing of electronic documentation solutions that support clinical and revenue cycle workflow. Leads project meetings and works cooperatively with team members to assign duties with the overall program and related projects with minimal managerial oversight. Facilitates application workflow design and application integration sessions. Designs, configures, tests, debugs, documents, and maintains programs/applications. Collaborates, researches, and analyzes to develop, configure, and modify moderately complex information systems based on or related to user system design specifications while utilizing established standards and departmental protocols. Designs and develops test scripts and materials for end-to-end workflow testing. Performs unit, system and integration testing per standards, documents outcomes. Evaluates user requests for special enhancements to systems. Collaborates with technical teams to define hardware/network requirements and to research and problem-solve technical issues. Installs and tests software per release checklist guidelines. Manages the planning and installation of automated systems. Works with end-users to develop specifications for the purchase, development and installation of software systems. Monitors progress of the plan and proposes corrective action where indicated. Utilizes appropriate planned change management models, principles and techniques in system planning, development, implementation and evaluation. Designs, develops, and monitors measurements of process improvements, including those enabled by standardized workflows. Provides ongoing support for existing computer applications. Provides support for problem resolution; escalates the problem to senior level personnel if necessary. Implements solutions, communicates to end users and tracks resolution. Analyzes incidents, identifying trends and major issues. Conducts routine status meetings with end users and leadership. Provides leadership support to analysts and team and to end-users regarding system applications. Maintains service level agreements with various end-user departments and enterprise business units. Supports the preparation and delivery of training materials and formal/informal training. Identifies educational opportunities related to standard applications and operational use of them. Develops strategies to educate analysts and support staff with focus to achieve improved operational understanding and efficiency. Leads various user group meetings as assigned. Mentors support groups to assist with their understanding of applications and processes. Handles ongoing on call duties for one or more applications which generate Incidents outside of business hours. Provides on call support as needed of the most critical applications. Troubleshoots and resolves system issues escalated by the help desk. As needed, up to 25%, travel on site to provide support during go-live events and other work-related occasions. Travel could occur during standard off-hours support times. Performs other job-related duties as assigned. Organizational Requirements: Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply. Adventist Health participates in E-Verify. Visit for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein. ABOUT US Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.PandoLogic. Category:Technology,
Job Description Job Description Sr Software Assurance Cyber Analyst OASYS, INC. , a Leading-Edge Government contractor in Huntsville Alabama, is seeking applicants for a Sr Software Assurance Cyber Analyst position that we have open to support our Army customer. Job Responsibilities include: The Sr Software Assurance Cyber Analyst will ensure technical correctness of the software in missile defense systems by performing static analysis, defect analysis, and other measures. Ability to explain defects with recommended fixes to technical or managerial audiences is a must. Do you think technically correct is the best kind of correct? If so, this may be the job for you! Minimum Requirements: Advanced knowledge of C, C++, Java, and/or C# programming languages. Minimum of 10 years of relevant experience. Ability to obtain and maintain CISSP or another IAT Level III 8570 Certification within 6 months of hire. Preferred Skills: Embedded software development experience or experience with SW quality assurance. Ada experience is a strong plus. Experience building software assurance and continuous integration (CI) pipelines. Experience with Fortify, Coverity, Checkmarx, and other scanning software. Required Education: A Bachelor's degree in a technical discipline (STEM, computer science, or computer engineering, etc.) is required. Advanced degree preferred. Eligibility: Candidates must have the ability to obtain and maintain an Active Secret Clearance. An Active Secret Clearance is highly desired, and preference will be given to those that possess and active DoD clearance. About OASYS, INC.: Located in Huntsville, Alabama, OASYS, INC. is a technology services and products company dedicated to delivering the right solutions to our government and commercial clients. Our innovative solutions combined with today's technology and our subject matter expertise help to provide full lifecycle support for our client's needs. Benefits: OASYS, INC. offers a robust benefit plan to include: BC/BS of Alabama Heath & Dental, VSP Vision, Employee Stock Ownership Plan (ESOP), 401-K with Matching, Flexible Spending Account, Tuition Reimbursement, Holidays, Vacation, Short-term/Long-term Disability. EOE AA M/F/Vet/Disability Equal Employment Opportunity is the Law: Job Posted by ApplicantPro
10/19/2026
Full time
Job Description Job Description Sr Software Assurance Cyber Analyst OASYS, INC. , a Leading-Edge Government contractor in Huntsville Alabama, is seeking applicants for a Sr Software Assurance Cyber Analyst position that we have open to support our Army customer. Job Responsibilities include: The Sr Software Assurance Cyber Analyst will ensure technical correctness of the software in missile defense systems by performing static analysis, defect analysis, and other measures. Ability to explain defects with recommended fixes to technical or managerial audiences is a must. Do you think technically correct is the best kind of correct? If so, this may be the job for you! Minimum Requirements: Advanced knowledge of C, C++, Java, and/or C# programming languages. Minimum of 10 years of relevant experience. Ability to obtain and maintain CISSP or another IAT Level III 8570 Certification within 6 months of hire. Preferred Skills: Embedded software development experience or experience with SW quality assurance. Ada experience is a strong plus. Experience building software assurance and continuous integration (CI) pipelines. Experience with Fortify, Coverity, Checkmarx, and other scanning software. Required Education: A Bachelor's degree in a technical discipline (STEM, computer science, or computer engineering, etc.) is required. Advanced degree preferred. Eligibility: Candidates must have the ability to obtain and maintain an Active Secret Clearance. An Active Secret Clearance is highly desired, and preference will be given to those that possess and active DoD clearance. About OASYS, INC.: Located in Huntsville, Alabama, OASYS, INC. is a technology services and products company dedicated to delivering the right solutions to our government and commercial clients. Our innovative solutions combined with today's technology and our subject matter expertise help to provide full lifecycle support for our client's needs. Benefits: OASYS, INC. offers a robust benefit plan to include: BC/BS of Alabama Heath & Dental, VSP Vision, Employee Stock Ownership Plan (ESOP), 401-K with Matching, Flexible Spending Account, Tuition Reimbursement, Holidays, Vacation, Short-term/Long-term Disability. EOE AA M/F/Vet/Disability Equal Employment Opportunity is the Law: Job Posted by ApplicantPro