Job Description We are actively interviewing for the following job. If interested please apply now. About the Opportunity We are at a pivotal point in our growth across the Mid-Atlantic region and are one year into a strategic, three-year enterprise replatforming and modernization initiative. Reporting directly to the Chief Technology Officer, the IT Manager / Technology Operations Leader will play a crucial role in directing day-to-day IT service delivery, overseeing our Help Desk and Field Services teams, and elevating our network and cybersecurity posture across our corporate headquarters and regional operating facilities. We are looking for a modern, people-first leader. You will inherit a capable, energetic team and be tasked with mentoring them, building out their career paths, and creating a safe environment to learn, innovate, and grow-all while ensuring our multi-site infrastructure is secure, enterprise-grade, and built for scale. Please note: This role requires working on-site in Annapolis, MD. If you are open to a hands-on leadership opportunity in the Annapolis area, we would love to speak with you. What You Will Do Team Leadership & Talent Development Lead Operations Teams: Direct, mentor, and develop our internal Help Desk (Tier 2/3), Field Services, and Systems Administration staff. Foster a Growth Culture: Lead with a modern, collaborative management style. Maintain a skills matrix to guide cross-training, build structured career progression, and empower team members in both technical execution and soft skills. Vendor & Partner Oversight: Manage third-party Managed Service Providers (MSPs), implementation partners, and external vendor contracts to ensure high-quality delivery. Bridge Business & Tech: Act as a translator between technical teams and business stakeholders, promoting a culture of customer service excellence and accountability. Cybersecurity, Network Remediation & Governance Elevate Security Posture: Drive critical security remediation projects, including structuring user groups, enforcing Role-Based Access Control (RBAC), Multi-Factor Authentication (MFA), and least-privilege principles. Compliance & Risk: Align enterprise infrastructure with industry security frameworks (NIST CSF, CMMC, ISO 27001) and cyber-insurance standards. Business Continuity: Oversee disaster recovery planning, backup verification, and rapid incident response to minimize downtime and Mean Time to Respond (MTTR). Infrastructure & Enterprise Systems Management Multi-Site Connectivity: Oversee hybrid-cloud (Microsoft Azure) and physical network infrastructure across corporate offices, production plants, quarries, and regional sites, ensuring reliable WAN/LAN connectivity. System Uptime: Ensure high availability ($ge 99.9%$ uptime) for core cloud and enterprise platforms, including ERP systems (Trimble Viewpoint Vista), dispatch/batching software (Command Alkon), Microsoft 365, Databricks, and Power BI. Field & Site Support: Partner with regional operations and plant managers to ensure seamless support for localized field hardware, automated ticket printers, and scale-house equipment. IT Strategy & Operational Governance Service Delivery (ITSM): Establish and enforce IT Service Management workflows, ticket SLAs, and performance metrics. Change Management: Lead the corporate Change Advisory Board (CAB) to evaluate system modifications and ensure zero operational disruption to daily field and dispatch operations. Budget & Lifecycle Management: Manage the annual IT operating budget, capital expenditure planning, hardware lifecycles, and software license compliance. Site Onboarding & Rollouts: Lead end-to-end execution of infrastructure upgrades, software rollouts, and IT onboarding for new regional facilities. What We Are Looking For Experience: 5-8+ years of progressive IT experience, including at least 3+ years in a supervisory, IT management, or technical leadership role overseeing help desk, field services, or infrastructure teams. Industry Background: 3+ years of experience supporting multi-site operations in construction, materials handling, logistics, transport, manufacturing, or a related heavy industrial field. Technical Strength: Strong foundation in network engineering (WAN/LAN), cybersecurity remediation/governance, and hybrid-cloud environments (Microsoft Azure, M365, ERP/dispatch systems). People-First Leadership: A proven track record of growing junior and mid-level IT talent. We need a leader who communicates with empathy, collaborates across departments, and builds high-performing teams without micromanaging. Business Acumen: Experience managing IT budgets, negotiating vendor/MSP contracts, and presenting executive-level metrics and ROI to leadership. Education & Certifications: Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Certifications such as ITIL v4, CompTIA Security+, PMP, or Microsoft/Azure certifications are a strong plus.
10/25/2026
Full time
Job Description We are actively interviewing for the following job. If interested please apply now. About the Opportunity We are at a pivotal point in our growth across the Mid-Atlantic region and are one year into a strategic, three-year enterprise replatforming and modernization initiative. Reporting directly to the Chief Technology Officer, the IT Manager / Technology Operations Leader will play a crucial role in directing day-to-day IT service delivery, overseeing our Help Desk and Field Services teams, and elevating our network and cybersecurity posture across our corporate headquarters and regional operating facilities. We are looking for a modern, people-first leader. You will inherit a capable, energetic team and be tasked with mentoring them, building out their career paths, and creating a safe environment to learn, innovate, and grow-all while ensuring our multi-site infrastructure is secure, enterprise-grade, and built for scale. Please note: This role requires working on-site in Annapolis, MD. If you are open to a hands-on leadership opportunity in the Annapolis area, we would love to speak with you. What You Will Do Team Leadership & Talent Development Lead Operations Teams: Direct, mentor, and develop our internal Help Desk (Tier 2/3), Field Services, and Systems Administration staff. Foster a Growth Culture: Lead with a modern, collaborative management style. Maintain a skills matrix to guide cross-training, build structured career progression, and empower team members in both technical execution and soft skills. Vendor & Partner Oversight: Manage third-party Managed Service Providers (MSPs), implementation partners, and external vendor contracts to ensure high-quality delivery. Bridge Business & Tech: Act as a translator between technical teams and business stakeholders, promoting a culture of customer service excellence and accountability. Cybersecurity, Network Remediation & Governance Elevate Security Posture: Drive critical security remediation projects, including structuring user groups, enforcing Role-Based Access Control (RBAC), Multi-Factor Authentication (MFA), and least-privilege principles. Compliance & Risk: Align enterprise infrastructure with industry security frameworks (NIST CSF, CMMC, ISO 27001) and cyber-insurance standards. Business Continuity: Oversee disaster recovery planning, backup verification, and rapid incident response to minimize downtime and Mean Time to Respond (MTTR). Infrastructure & Enterprise Systems Management Multi-Site Connectivity: Oversee hybrid-cloud (Microsoft Azure) and physical network infrastructure across corporate offices, production plants, quarries, and regional sites, ensuring reliable WAN/LAN connectivity. System Uptime: Ensure high availability ($ge 99.9%$ uptime) for core cloud and enterprise platforms, including ERP systems (Trimble Viewpoint Vista), dispatch/batching software (Command Alkon), Microsoft 365, Databricks, and Power BI. Field & Site Support: Partner with regional operations and plant managers to ensure seamless support for localized field hardware, automated ticket printers, and scale-house equipment. IT Strategy & Operational Governance Service Delivery (ITSM): Establish and enforce IT Service Management workflows, ticket SLAs, and performance metrics. Change Management: Lead the corporate Change Advisory Board (CAB) to evaluate system modifications and ensure zero operational disruption to daily field and dispatch operations. Budget & Lifecycle Management: Manage the annual IT operating budget, capital expenditure planning, hardware lifecycles, and software license compliance. Site Onboarding & Rollouts: Lead end-to-end execution of infrastructure upgrades, software rollouts, and IT onboarding for new regional facilities. What We Are Looking For Experience: 5-8+ years of progressive IT experience, including at least 3+ years in a supervisory, IT management, or technical leadership role overseeing help desk, field services, or infrastructure teams. Industry Background: 3+ years of experience supporting multi-site operations in construction, materials handling, logistics, transport, manufacturing, or a related heavy industrial field. Technical Strength: Strong foundation in network engineering (WAN/LAN), cybersecurity remediation/governance, and hybrid-cloud environments (Microsoft Azure, M365, ERP/dispatch systems). People-First Leadership: A proven track record of growing junior and mid-level IT talent. We need a leader who communicates with empathy, collaborates across departments, and builds high-performing teams without micromanaging. Business Acumen: Experience managing IT budgets, negotiating vendor/MSP contracts, and presenting executive-level metrics and ROI to leadership. Education & Certifications: Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Certifications such as ITIL v4, CompTIA Security+, PMP, or Microsoft/Azure certifications are a strong plus.
This job is with WTW, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description The Role As a Senior Cyber Broker within Willis' FINEX practice, you will serve as a trusted advisor to clients and be the primary liaison between clients and insurance markets. You will be responsible for designing, marketing, and placing complex cyber insurance programs while delivering strategic advice on cyber risk transfer solutions. The successful candidate will leverage deep knowledge of cyber insurance products, market dynamics, and emerging cyber threats to help clients secure optimal coverage and achieve their risk management objectives. This role requires strong technical expertise, exceptional relationship management skills, and a passion for delivering innovative solutions in a rapidly evolving marketplace. Key Responsibilities Client Advisory & Relationship Management Serve as a trusted advisor to clients on cyber insurance and related financial lines risks. Lead client discussions regarding exposure analysis, market conditions, and renewal strategies. Develop and maintain strong relationships with existing clients while leading new business opportunities. Deliver exceptional client service through proactive communication and consultative guidance. Insurance Placement & Market Negotiation Design, market, and place cyber insurance programs across a broad range of industries. Negotiate competitive coverage terms, conditions, and pricing with insurance carriers. Review insurance policies and provide detailed coverage analyses and recommendations. Structure complex and customized insurance solutions to address unique client needs. Maintain a thorough understanding of carrier appetites, evolving exposure and market trends, and emerging products. Business Development Support growth objectives through client retention, cross-selling, and new business development. Lead RFP responses, prospect presentations, and sales initiatives. Identify opportunities to expand services and deepen client relationships. Collaborate with colleagues across industry verticals and specialty practices to deliver integrated solutions. Market Leadership & Collaboration Develop and maintain strong relationships with insurers and key market stakeholders. Provide technical cyber insurance expertise to colleagues and clients. Monitor evolving cyber threats, regulatory developments, and insurance market trends. Contribute to thought leadership initiatives, industry events, webinars, and market-facing content. Mentor and support junior team members as appropriate. Qualifications The Qualifications Required Bachelor's degree or equivalent professional experience. 8-10+ years of experience in cyber insurance broking, underwriting, or related financial lines disciplines. Strong knowledge of cyber insurance products, coverage forms, policy language, and market practices. Demonstrated experience placing cyber insurance programs, negotiating directly with insurers, and participating in new business RFP's. Excellent communication, presentation, and relationship management skills. Proven ability to manage multiple priorities in a fast-paced environment. Property & Casualty Insurance License or ability to obtain one upon hire. Preferred Experience working with both middle market and large account clients. Established relationships within the global cyber insurance marketplace. Professional designations such as CPCU, ARM, or RPLU. Experience leading teams, managing people, or driving strategic business initiatives. Proven track record of business development, client acquisition, and revenue growth within the cyber, financial lines, or broader commercial insurance marketplace. What Success Looks Like Establishes credibility with clients as a trusted advisor on cyber risk and insurance strategy. Consistently delivers successful placement outcomes and strong client retention. Maintains productive relationships across carrier partners and internal stakeholders. Contributes meaningfully to revenue growth, business development, and market leadership initiatives. Demonstrates technical excellence and thought leadership in the cyber insurance marketplace. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified. Compensation and Benefits Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only). Compensation The base salary compensation range being offered for this role is $175,000- $300,000 USD per year. This role is also eligible for an annual short-term incentive bonus. Company Benefits WTW provides a competitive benefit package which includes the following (eligibility requirements apply): Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program) Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans. Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. EOE, including disability/vets
10/24/2026
Full time
This job is with WTW, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description The Role As a Senior Cyber Broker within Willis' FINEX practice, you will serve as a trusted advisor to clients and be the primary liaison between clients and insurance markets. You will be responsible for designing, marketing, and placing complex cyber insurance programs while delivering strategic advice on cyber risk transfer solutions. The successful candidate will leverage deep knowledge of cyber insurance products, market dynamics, and emerging cyber threats to help clients secure optimal coverage and achieve their risk management objectives. This role requires strong technical expertise, exceptional relationship management skills, and a passion for delivering innovative solutions in a rapidly evolving marketplace. Key Responsibilities Client Advisory & Relationship Management Serve as a trusted advisor to clients on cyber insurance and related financial lines risks. Lead client discussions regarding exposure analysis, market conditions, and renewal strategies. Develop and maintain strong relationships with existing clients while leading new business opportunities. Deliver exceptional client service through proactive communication and consultative guidance. Insurance Placement & Market Negotiation Design, market, and place cyber insurance programs across a broad range of industries. Negotiate competitive coverage terms, conditions, and pricing with insurance carriers. Review insurance policies and provide detailed coverage analyses and recommendations. Structure complex and customized insurance solutions to address unique client needs. Maintain a thorough understanding of carrier appetites, evolving exposure and market trends, and emerging products. Business Development Support growth objectives through client retention, cross-selling, and new business development. Lead RFP responses, prospect presentations, and sales initiatives. Identify opportunities to expand services and deepen client relationships. Collaborate with colleagues across industry verticals and specialty practices to deliver integrated solutions. Market Leadership & Collaboration Develop and maintain strong relationships with insurers and key market stakeholders. Provide technical cyber insurance expertise to colleagues and clients. Monitor evolving cyber threats, regulatory developments, and insurance market trends. Contribute to thought leadership initiatives, industry events, webinars, and market-facing content. Mentor and support junior team members as appropriate. Qualifications The Qualifications Required Bachelor's degree or equivalent professional experience. 8-10+ years of experience in cyber insurance broking, underwriting, or related financial lines disciplines. Strong knowledge of cyber insurance products, coverage forms, policy language, and market practices. Demonstrated experience placing cyber insurance programs, negotiating directly with insurers, and participating in new business RFP's. Excellent communication, presentation, and relationship management skills. Proven ability to manage multiple priorities in a fast-paced environment. Property & Casualty Insurance License or ability to obtain one upon hire. Preferred Experience working with both middle market and large account clients. Established relationships within the global cyber insurance marketplace. Professional designations such as CPCU, ARM, or RPLU. Experience leading teams, managing people, or driving strategic business initiatives. Proven track record of business development, client acquisition, and revenue growth within the cyber, financial lines, or broader commercial insurance marketplace. What Success Looks Like Establishes credibility with clients as a trusted advisor on cyber risk and insurance strategy. Consistently delivers successful placement outcomes and strong client retention. Maintains productive relationships across carrier partners and internal stakeholders. Contributes meaningfully to revenue growth, business development, and market leadership initiatives. Demonstrates technical excellence and thought leadership in the cyber insurance marketplace. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified. Compensation and Benefits Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only). Compensation The base salary compensation range being offered for this role is $175,000- $300,000 USD per year. This role is also eligible for an annual short-term incentive bonus. Company Benefits WTW provides a competitive benefit package which includes the following (eligibility requirements apply): Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program) Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans. Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. EOE, including disability/vets
Job Description Job Description We are seeking a Technical Lead to oversee the delivery of managed IT services, cybersecurity, infrastructure, and technology strategy for a local government client. This hands-on, technical role is responsible for ensuring secure, reliable, and high-performing IT environments while delivering exceptional customer service and serving as a trusted technical advisor. Note, this position is contingent upon contract award. Responsibilities Lead the administration and support of Microsoft 365, Windows servers, networking, and endpoint infrastructure. Oversee cybersecurity services including SIEM, EDR, MFA, endpoint protection, patch management, backups, and disaster recovery. Manage hardware lifecycle, asset inventory, warranties, deployments, and refresh planning. Provide technical leadership for Tier 1-3 Help Desk operations and complex client escalations. Monitor system performance, network health, and security while ensuring service level objectives are met. Support onboarding/offboarding, software licensing, vendor management, and technology reporting. Serve as a trusted advisor to clients by developing technology roadmaps and leading IT projects. Coordinate onsite support when required and mentor junior technical staff. Qualifications 3-7 years of experience supporting enterprise IT infrastructure or Managed Services (MSP). Strong experience with Microsoft 365, Windows Server, networking, and cybersecurity technologies. Experience with firewalls, backups, disaster recovery, endpoint security, and cloud administration. Excellent troubleshooting, communication, and customer service skills. Relevant Microsoft, CompTIA, Cisco, or security certifications are a plus. This is a hybrid position that requires regular travel to multiple local sites to provide onsite support as needed. Compensation: The anticipated salary range for this position is $60,000-$80,000 annually, depending on experience and qualifications. In addition to base compensation, employees are eligible for a comprehensive benefits package. SecureITSM, a division of Paragone Solutions, Inc,. is an IT Managed Service Provider (MSP) supporting DoD contractors who must comply with Cybersecurity Maturity Model Certification (CMMC) requirements. SecureITSM also supports commercial entities that must maintain a high level of cybersecurity hygiene. SecureITSM offers competitive salaries and a relaxed, life-friendly work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Powered by JazzHR R95cNZUw2X
09/29/2026
Full time
Job Description Job Description We are seeking a Technical Lead to oversee the delivery of managed IT services, cybersecurity, infrastructure, and technology strategy for a local government client. This hands-on, technical role is responsible for ensuring secure, reliable, and high-performing IT environments while delivering exceptional customer service and serving as a trusted technical advisor. Note, this position is contingent upon contract award. Responsibilities Lead the administration and support of Microsoft 365, Windows servers, networking, and endpoint infrastructure. Oversee cybersecurity services including SIEM, EDR, MFA, endpoint protection, patch management, backups, and disaster recovery. Manage hardware lifecycle, asset inventory, warranties, deployments, and refresh planning. Provide technical leadership for Tier 1-3 Help Desk operations and complex client escalations. Monitor system performance, network health, and security while ensuring service level objectives are met. Support onboarding/offboarding, software licensing, vendor management, and technology reporting. Serve as a trusted advisor to clients by developing technology roadmaps and leading IT projects. Coordinate onsite support when required and mentor junior technical staff. Qualifications 3-7 years of experience supporting enterprise IT infrastructure or Managed Services (MSP). Strong experience with Microsoft 365, Windows Server, networking, and cybersecurity technologies. Experience with firewalls, backups, disaster recovery, endpoint security, and cloud administration. Excellent troubleshooting, communication, and customer service skills. Relevant Microsoft, CompTIA, Cisco, or security certifications are a plus. This is a hybrid position that requires regular travel to multiple local sites to provide onsite support as needed. Compensation: The anticipated salary range for this position is $60,000-$80,000 annually, depending on experience and qualifications. In addition to base compensation, employees are eligible for a comprehensive benefits package. SecureITSM, a division of Paragone Solutions, Inc,. is an IT Managed Service Provider (MSP) supporting DoD contractors who must comply with Cybersecurity Maturity Model Certification (CMMC) requirements. SecureITSM also supports commercial entities that must maintain a high level of cybersecurity hygiene. SecureITSM offers competitive salaries and a relaxed, life-friendly work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Powered by JazzHR R95cNZUw2X
