18 jobs found

Job Description Job Description POSITION SUMMARY The Operations, Facilities & IT Manager oversees agency facilities, property maintenance, operational projects, asset management, assigned vendor relationships, and outsourced IT services. This management and hands-on role assesses facility needs, performs routine repairs, preventive maintenance, and minor handyman work, and engages qualified or licensed contractors when needed. The position manages projects and vendors through completion while ensuring accurate budgets, expenses, contract terms, renewals, and payment obligations for both long-term and month-to-month agreements. As the agency's primary liaison with its outsourced IT partner, the position receives and triages internal IT requests, resolves appropriate issues, and escalates other tickets to the IT provider. The manager monitors tickets through resolution, communicates updates, addresses delays, and identifies recurring issues. This position also serves as Harmonium's Information System Security and Privacy Officer. ESSENTIAL FUNCTIONS RESPONSIBILITIES Manage multiple concurrent facilities, technology, and operational priorities while consistently meeting agreed-upon milestones and deadlines Maintain timely, accurate, and complete project, vendor, asset, maintenance, and service records Develop, update, and implement agency facilities and operations procedures, workflows, and documentation Manage maintenance and improvement needs for owned and leased properties, including assessing requests, setting priorities, defining scope, developing project action plans, assigning deadlines, scheduling work, and monitoring projects through completion, communicating updates and tracking costs (includes monthly site visits) Determines the appropriate division of responsibilities between this role and outsourced service providers. Identify, evaluate, and coordinate qualified vendors and contractors; confirm required contracts, licenses, and insurance; monitor performance, quality, cost, and timely completion of work Develop, negotiate, administer, and monitor facilities, operations, and technology-related contracts within delegated authority Manage and coordinate the outsourced IT vendor relationship, including service expectations, escalations, project coordination, performance monitoring, and alignment with agency needs and budget Serve as system Administrator for for multiple systems related to Operations, IT and Facilities including, but not limited to, for Google Domain and manage all associated accounts Perform basic desktop support activity for Hardware, App and Software issues Perform basic technological desktop support, such as equipment setup JOB COMPLEXITY Coordinate RingCentral administration and ensure voicemails, emails, and faxes are routed and distributed accurately and timely Ensure agency buildings are properly maintained by assessing needs and coordinating preventive maintenance, repairs, safety inspections, renovation projects, and resource-efficiency improvements Perform routine repairs, preventive maintenance, and minor handyman work at agency-owned and leased facilities, including basic carpentry, painting, patching, furniture assembly, fixture replacement, and other minor building maintenance. Assess whether work can be safely and appropriately completed internally or requires a qualified or licensed contractor, and coordinate external contractors when necessary Conduct preliminary roof visual checks to locate damage sources, document scope, and engage qualified roofing companies to complete comprehensive inspections and necessary repairs Safely climb ladders, access rooftops, and work at elevated heights in accordance with company policies and applicable safety regulations Comply with all company safety policies, training requirements, personal protective equipment (PPE) requirements, and fall-protection procedures Respond to emergency maintenance situations as needed Evaluate facilities and operational systems and recommend practical improvements that strengthen safety, efficiency, service quality, and accountability Transport tools, supplies, and materials between sites using a personal vehicle, coordinating and driving rental trucks as needed for large equipment or high-volume transfers Assist with gathering facilities, technology, budget, and project information and coordinating logistics for grant applications and funded projects Analyze, prioritize, and respond to requests for repairs, maintenance, purchases, technology support, and facility improvements and prepare budgets for review and approval Evaluate and administer physical security systems across agency facilities and coordinate vendors, access, maintenance, and issue resolution Serve as Safety Lead for Administrative Office and support implementation of the agency's Injury and Illness Prevention Plan Maintain current tracking tools and project documentation for vendors, contracts, assets, repairs, service requests, budgets, milestones, risks, decisions, and completed work Coordinate facilities and operations budget planning and monitoring; review proposals, negotiate pricing, and recommend cost-effective solutions Receive, assess, and coordinate non-IT help desk tickets and administrative office operational needs to support timely resolution and efficient office operations Provide minor routine maintenance and hands-on support for the Administrative Office and other agency locations, as needed Serve as the first point of contact for employee IT support requests; perform initial intake and basic triage, submit or route tickets to the managed IT service provider, communicate status, escalate delays or critical issues, and monitor requests through resolution Serve as Harmonium's Information System Security and Privacy Officer and coordinate with agency leadership and the managed IT service provider regarding technology security, privacy, access, incident response, and required documentation Collaborate across all program and administrative service areas to plan work, communicate impacts or timeline changes, manage vendor interaction, coordinate access, and minimize disruption to agency operations Under HR's direction, participate in gathering information and supporting facilities, operations, technology, safety, or privacy matters with legal implications STAFF SUPERVISION This position has no direct reports but leads projects and coordinates the work of vendors, contractors, consultants, and internal stakeholders COMMUNICATION Develop and maintain positive, professional, service-oriented relationships with employees, program leaders, vendors, contractors, consultants, and community partners Provide regular status reports on facilities, maintenance, technology services, budgets, risks, project milestones, deadlines, and outstanding decisions Coordinate Administrative Office setup and facilities and technology readiness for new employees in partnership with HR, supervisors, and the managed IT service provider AGENCY LEADERSHIP Lead the consistent implementation, documentation, and continuous improvement of agency operations, facilities, maintenance, asset management and project management procedures Provide agency oversight and coordination of outsourced IT services and hold the managed IT service provider accountable to contractual expectations and organizational priorities Anticipate operational risks and barriers, address urgent issues promptly, exercise independent judgment, recommend solutions, and drive assigned work to timely completion DECISION MAKING Participate in resource, budget, vendor, technology, and facilities planning; independently prioritize work and make recommendations that support agency-wide operations Exercise discretion and independent judgment within Harmonium's policies, procedures, contracts, budgets, regulatory requirements, and delegated authority Exercises sound judgment in communicating with the supervisor by keeping them informed of key issues, emerging concerns, and significant developments; works independently while recognizing when consultation, guidance, or escalation is needed. MINIMUM COMPETENCIES EDUCATION & EXPERIENCE Bachelor's Degree in business, operations, facilities management, project management, information systems, or a related field preferred; equivalent relevant education and experience may be considered Minimum of 5 years of progressively responsible experience in operations, facilities, project management, IT, property management, or a closely related field Employee management experience preferred Maintenance and/or handyman experience KNOWLEDGE, SKILLS & ABILITY Excellent oral and written communication skills and demonstrated commitment to responsive, high-quality internal and external customer service Ability to balance multiple priorities, respond to urgent operational needs, and remain effective in high-pressure situations Working knowledge of Google Workspace, Mac OS/iOS, PC hardware, Windows operating systems, Microsoft 365/Office applications, IT service-ticketing systems, asset management, and vendor-supported technology environments Demonstrated ability to work independently, exercise sound judgment, collaborate across departments, and lead work through influence Strong analytical and creative problem-solving skills . click apply for full job details

Job Description Job Description Network Infrastructure Support Specialist InTegriLogic Corp. is a fast growing IT Services company based in Tucson, AZ providing IT services to clients across 10 states. Our primary focus is in the healthcare industry where we provide everything from general help desk support to EMR Implementation and Network Design and Setup. We are looking for a Network Infrastructure Support Specialist who is at an expert level with supporting Windows-based workstations, printer, and servers. This would include management of Active Directory at an enterprise level over users and computers in a Microsoft Domain. Additionally, Dynamic Host Configuration Protocol (DHCP) and Domain Name Service (DNS) configuration and maintenance is an integral part of this position. A strong candidate for this position will have a several years' experience with managing servers and related support equipment. Additionally, a strong candidate will have familiarity with configuring networking equipment including routers, firewalls, and switches. Of particular interest is best practices for an appropriate level of security for these devices, and efficient set up of VLANs. These duties account for close to 70% of effort in a typical work day. If you are passionate about helping others and about learning new things and you have a strong desire to advance your career, this is the opportunity for you! Our core principals as an organization motivate us to seek candidates with a history of: • Providing phenomenal service to customers • Passion for learning new technology • Ability to communicate effectively with both technical and non-technical customers • Self-driven with high levels of personal responsibility and accountability • Ability to keep cool and collected when dealing with critical issues • High sense of urgency • Outstanding problem solving and critical thinking skills • Excellent interpersonal, written, and oral communication skills • Type at least 40 to 50 words per minute More Specific Qualifications for the open position with InTegriLogic: • 5+ years' experience configuring and repairing Microsoft Windows-based computers including: o Windows Desktop Operating Systems from Windows 7 to most current version o Windows Server Operating Systems from Windows Server 2008 to most current version o Office versions from Office 2010 to most current version o Network and local printing o Imaging and maintaining base images • 3+ years' experience with Microsoft Active Directory Users & Computers o Creation/implementation of Group Policy Objects (GPO) as part of automating configuration tasks for clients o DHCP and DNS configuration • 2+ years' experience with using PowerShell to: o Conduct changes en masse throughout a network o Configure specific items on a workstation • 2+ years with configuring and deploying networking equipment including: o Routers, Firewalls, Switches Additional desired qualifications: • A+ Technical Certification or equivalent experience • Network equipment configuration of Cisco, SonicWall, Sophos, Ubiquiti and Ruckus • Experience with configuration/administration of Voice over IP (VoIP) and Facsimile over IP (FoIP) • Experience with configuration and administration of Electronic Medical Record (EMR) and Practice Management (PM) systems for healthcare clients Responsibilities: • Provide remote and on-site technical support for our clients • Network printer troubleshooting and configuration • Configure Windows-based computers from a systems administrator perspective including workstation image management and Active Directory tools management • Configure, troubleshoot, and resolve networking hardware and software issues • Be adept with utilizing PowerShell for automation and configuration changes en masse • Complete documentation in our ticketing system in the time frame required, including accurate time spent on resolving client issues • Serve as primary contact for 3rd party vendors • Maintain high level of customer satisfaction • Adhere to quality standards set by company • Represent company in a professional and ethical manner Benefits and Compensation: • Compensation: $24-$34/hour depending on experience • Medical, Dental, Vision, and Life insurance • 401k retirement participation • 12 Days PTO in year one in addition to 8 paid holidays per year • Training for various certifications Company Description InTegriLogic Corporation is a Managed Service Provider based in Tucson Arizona with employees across Arizona and clients in 10 states. We have been in business since 1999. We are a fast growing company with a challenging work environment and the opportunity to quickly expand your knowledge base. Company Description InTegriLogic Corporation is a Managed Service Provider based in Tucson Arizona with employees across Arizona and clients in 10 states. We have been in business since 1999. We are a fast growing company with a challenging work environment and the opportunity to quickly expand your knowledge base.

Job Description Job Description About RapidFire Safety & Security RapidFire Safety & Security is a leading provider of life safety and security solutions, earning customer trust by delivering exceptional service through the excellence of our teammates. The Information Technology department supports the equipment, software, data, and communications capabilities that allow RapidFire to scale securely, operate efficiently, and continue protecting people and property. Job Summary The IT Systems Coordinator serves as an internal resource within the Information Technology department. This role works closely with the Director of IT, RapidFire's MSP, branch personnel, and vendors to ensure reliable, secure, and efficient technology services. This position coordinates and manages day-to-day IT operations, user onboarding and offboarding, asset lifecycle management, software subscription tracking, vendor/MSP follow-through, and process improvement documentation, while providing hands-on support where needed. The ideal candidate is highly organized, technically capable, customer-service focused, and comfortable coordinating work across internal users, branch teams, vendors, and managed service providers in a fast-growing, multi-location environment. Responsibilities IT Platform Support • Maintain and support network equipment and user devices using remote management tools. • Administer VoIP phone system to ensure a positive customer experience. • Assist with administering Microsoft 365, Entra ID, Azure and other SaaS applications. Asset Lifecycle Management • Maintain accurate inventory and lifecycle records for all company IT assets. • Coordinate procurement, deployment and repairs for company IT assets. Software & Subscriptions Management • Maintain accurate inventory of software and internet service providers, including subscriptions and licenses. • Administer software change requests, renewals and account consolidations. IT Operations & Support Delivery • Coordinate daily IT operations across offices, users, vendors, service providers, and the Director of IT. • Create and monitor managed service provider tickets to ensure completion, escalating concerns, risks, or repeat incidents to the Director of IT. • Coordinate with Branch IT Liaisons for hands-on efforts, with onsite travel as required. User Onboarding & Offboarding • Coordinate IT onboarding and offboarding processes to ensure completeness and alignment with Human Resources. Documentation & Process Improvement • Document and improve repeatable processes to increase consistency and effectiveness. • Assist with the development of SOPs, knowledge base articles, system diagrams, and process checklists. Other Responsibilities • Perform other duties as assigned by the Director of IT. Knowledge, Skill & Other RequirementsPreferred Qualifications • 2+ years of experience in IT operations, systems administration, technical support, or a related role. • Experience supporting RingCentral, Meraki, Microsoft 365, Entra ID, Azure, endpoint management, or similar business technology platforms. • Experience managing hardware and software inventory, onboarding and offboarding workflows, and process improvements. • Experience coordinating and managing vendors, contractors and service providers. • Associate or Bachelor's degree in Information Technology or related field; equivalent experience considered. • Certifications such as CompTIA A+/Network+/Security+, Cisco CMSS/CCST/CCNA, Microsoft 365 Fundamentals/Endpoint Administrator, CSAM/CAMP or similar credentials are a plus. Key Skills & Competencies • Customer-service oriented, detail-focused, and able to communicate clearly with technical and non-technical users. • Strong prioritization, problem-solving, and independent follow-through skills. • Collaborative across departments, branches, vendors, and service providers, with professional integrity and confidentiality when handling sensitive information. • Adaptable and willing to learn new systems, tools, and business processes while identifying and sharing AI-enabled productivity improvements. Success Measurements • User support requests, MSP tickets, and escalations are coordinated and resolved in a timely manner. • Hardware, software, subscription lifecycles, and accounts remain current, accurate and consolidated. • Onboarding, offboarding, access, and licensing administration are completed accurately, on time, and in alignment with HR and business needs. • Documentation, SOPs, knowledge base articles, and checklists are maintained and improved to support consistent, repeatable IT operations. Career Path This position is designed to grow with the organization. Depending on company growth, acquisitions, individual performance, and future internal IT team expansion, this role may develop into one of the following paths: • IT Operations Manager • IT Systems Administrator Compensation The expected salary range for this role is $55,000 - 65,000 annually. Final compensation will be based on experience, technical capabilities, certifications, and demonstrated ability to operate effectively in a fast-growing, multi-location environment. Physical Demands This role routinely uses standard office equipment, including computers, phones, printers, and related technology equipment. The employee may occasionally lift or move technology equipment weighing up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equal Opportunity Statement RapidFire Safety & Security is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs.

Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With more than 1,700+ team members, 1,500+ AI & data experts, and 100+ prime contracts, we deliver at scale and with purpose. We have been recognized as a Top Workplace by The Washington Post for six consecutive years and named to the Inc. 5000 list of Fastest-Growing Private Companies in 13 of the past 14 years. Credence is a welcoming environment for those looking to grow and make a meaningful impact. We encourage employees to push boundaries and help solve critical, world-changing federal challenges. Position Summary Credence has an immediate need for a Systems Administrator to support and secure our enterprise IT environment across Microsoft 365, Azure, AWS, and Google Cloud Platform. This role handles day-to-day systems administration, endpoint management, identity and access administration, and Tier II escalation support for a hybrid workforce operating under federal contractor compliance requirements. Success in this role requires strong Microsoft endpoint and identity administration experience, hands-on vulnerability remediation work, scripting ability in PowerShell or Python, and the judgment to resolve escalated issues independently while documenting what was done. Responsibilities include, but are not limited to the duties listed below: Systems and Endpoint Administration • Administer and maintain cloud-hosted and endpoint systems across Windows, macOS, and Linux. • Manage endpoints using Microsoft Endpoint Manager, including Microsoft Intune policy administration and Windows Autopilot deployments. • Build, maintain, and troubleshoot device compliance policies, configuration profiles, and application deployment packages. • Maintain software and operating system patch cadence across the managed endpoint fleet. Identity and Access Administration • Manage user accounts and directory services including Active Directory, Microsoft Entra ID, and Group Policy. • Execute onboarding, offboarding, and access change requests in line with documented Identity and Access Management policy and least-privilege standards. • Support secure access protocols including conditional access policy administration and multifactor authentication enrollment. Security Operations Support • Monitor and triage security alerts in Microsoft Defender and Microsoft Sentinel, escalating confirmed incidents to the security and compliance function. • Execute vulnerability remediation based on Nessus scan results, including system hardening, patching, and verification of closure. • Administer email security tooling including Proofpoint and secure mail flow policies; analyze email headers in support of phishing investigations. • Support phishing simulation campaigns and security awareness initiatives run by the security and compliance function. • Contribute evidence and system configuration detail in support of CMMC and SOC 2 audit cycles. Support, Automation, and Continuity • Provide advanced technical support and resolve escalated IT tickets with professionalism and efficiency. • Write and maintain PowerShell and Python scripts to automate repetitive administrative tasks and reporting. • Assist in disaster recovery planning, backup strategy, and restoration testing. • Write and maintain technical documentation and internal knowledge base articles for procedures owned by this role. • Participate in a bi-weekly on-call rotation to provide after-hours support as needed. Requirements Required Qualifications • U.S. Citizenship required. • Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field, or equivalent experience. • 5+ years of experience in systems administration with a security-conscious operating approach. • Proficient in administering Microsoft 365, Azure, AWS, and Google Cloud Platform environments. • Hands-on experience with Microsoft Intune and Windows Autopilot in a managed endpoint environment. • Hands-on experience with Microsoft Defender, Microsoft Sentinel, Proofpoint, and Nessus or an equivalent vulnerability management platform. • Strong scripting skills in PowerShell and/or Python for automation and integration tasks. • Working knowledge of Windows, macOS, and Linux operating systems, including server administration fundamentals. • Familiarity with backup systems, disaster recovery protocols, and enterprise networking fundamentals. • Excellent troubleshooting, documentation, and interpersonal communication skills. • Ability to work independently with minimal supervision and maintain confidentiality when handling sensitive data. Preferred Qualifications • Certifications such as Microsoft AZ-500, AWS Certified Security Specialty, AWS Certified Solutions Architect Associate, CompTIA Security+, CCNA, or similar. • Background administering virtualized server environments such as VMware or Hyper-V, as evidence of transferable Windows and Linux server administration depth applicable to cloud-hosted compute. • Experience supporting a federal contractor environment, including familiarity with CMMC Level 2 and SOC 2 requirements. • Working understanding of compliance frameworks such as NIST 800-171, ISO 27001/27002, and CMMC. • Familiarity with JSON and YAML, and with infrastructure-as-code or configuration management tooling. • Experience contributing to IT or security project initiatives beyond day-to-day operational support. Clearance No clearance requirement. U.S. Citizenship only. This position is citizenship-only by design in order to preserve access to the full commercial systems administration talent pool in Northern Virginia, where cleared candidates are competed for aggressively at higher compensation bands. Federal contractor environment familiarity is signaled through Preferred Qualifications instead. Salary Range: $110,000.00 to $140,000.00 annually. Actual compensation will be determined based on the selected candidate's experience, education, skills, and overall qualifications Mission. Momentum. Impact. Your journey continues at Credence. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Wellness Resources

Job Description Job Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.

Job Description Job Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.

ComTec Solutions is seeking a Managed Services & Systems Administrator to support and optimize IT environments for mid-market and manufacturing clients. In this role, you will manage servers, networks, Microsoft 365, virtualization, and cloud services, ensuring secure, stable, and high-performing systems. You will monitor infrastructure, respond to incidents, implement patches and cybersecurity controls, and support backups and disaster recovery. Working in a collaborative, client-focused culture, you will tackle complex IT challenges, contribute to projects, and grow your technical and business expertise. Responsibilities Administer and support servers, networks, cloud services, and endpoints for multiple client environments. Monitor system performance, security alerts, and backups, resolving issues proactively. Manage Microsoft 365, Active Directory, virtualization platforms, and core infrastructure services. Implement and support cybersecurity controls, patching, and best practices. Troubleshoot complex technical issues, escalating when needed and documenting resolutions. Collaborate with internal teams and vendors to deliver reliable managed services. Participate in on-call rotation and support change, incident, and problem management processes. Create and maintain clear technical documentation and client environment records. Support IT projects such as migrations, upgrades, and new solution deployments. Communicate clearly with clients, providing status updates and recommendations. Required Skills Windows Server administration Microsoft 365 administration Network configuration and troubleshooting Virtualization (VMware/Hyper-V) Backup and disaster recovery Cybersecurity tools and best practices Active Directory and Group Policy Cloud services (Azure/AWS) management System monitoring and performance tuning IT documentation and ticketing systems

Description: Department: IT Services Group Travel Required: Local/day travel as needed Reports To: Director, IT Services Direct Reports: None Billable Hours Goal: 80% of worked hours during designated customer-service/field days JOB SUMMARY The Managed Services & Systems Administrator is a hybrid technical role that combines the proactive administration and improvement of ComTec's managed services technology stack with hands-on technical support for our customers. The position is generally structured with approximately three days per week focused on Managed Services Administration and two days per week providing customer-facing IT Systems Administration services. Scheduling may vary based on customer and business needs. In the Managed Services Administration portion of the role, this individual works primarily behind the scenes to monitor, maintain, upgrade, troubleshoot, and automate ComTec's managed services platforms and customer environments. The position supports the broader technical team by identifying issues proactively, improving alerting and automation, working with technology vendors, and helping ensure the health and reliability of managed customer environments. In the IT Systems Administration portion of the role, this individual provides onsite and remote technical services to customers, including troubleshooting, maintenance, escalated support, and administration of customer infrastructure. During designated customer-service days, the position is expected to maintain an 80% billable utilization goal. The successful candidate will enjoy both proactive technology administration and direct customer interaction and will be comfortable transitioning between internal managed-services responsibilities and customer-facing technical work. ESSENTIAL FUNCTIONS Managed Services Administration - Approximately 60% Perform daily monitoring of internal and external managed infrastructures. Administer, maintain, and improve ComTec's managed services technology stack. Provide behind-the-scenes technical support to service desk and field technical teams. Monitor alerts and identify opportunities to proactively resolve recurring customer issues. Continually improve managed services alerting, monitoring, scripting, and automation. Liaise with software, hardware, and cybersecurity vendors to troubleshoot and resolve technical issues. Perform network and infrastructure health analysis for managed services customers. Assist with reporting on the health, performance, and security of managed customer environments. Identify root causes of recurring technical issues and develop solutions to reduce future incidents. Assist with the testing, implementation, documentation, and ongoing administration of new managed services technologies. Contribute to departmental goals related to SLA performance, case resolution, operational efficiency, and customer satisfaction. IT Systems Administration - Approximately 40% Provide onsite and remote technical support for ComTec customers. Maintain an 80% billable utilization goal during designated customer-service/field days. Respond to customer inquiries in a courteous and professional manner. Troubleshoot and resolve escalated service desk and customer infrastructure issues. Provide desktop, server, Microsoft 365, network, and related infrastructure support. Administer and maintain user accounts, permissions, email, and related services. Perform remote and onsite scheduled maintenance. Troubleshoot workstation, server, networking, firewall, backup, and software issues. Create, document, update, and escalate customer issues according to established ticketing standards and SLAs. Monitor assigned tickets and tasks through resolution or appropriate escalation. Accurately maintain case notes, time entries, documentation, and resolutions. Follow established change-management and customer-support procedures. Identify potential customer needs and sales opportunities and communicate them to the appropriate team members. General Responsibilities Participate in the emergency on-call rotation. Maintain accurate and timely timesheets and service documentation. Work collaboratively with Service Desk, Systems Administration, Cybersecurity, and other IT Services team members. Take ownership of assigned issues through resolution while recognizing when escalation is appropriate. Maintain current technical knowledge and continually develop skills related to ComTec's managed services platforms and customer technology environments. Perform other duties as required. Requirements: TECHNICAL SKILLS & KNOWLEDGE The ideal candidate will have experience administering and troubleshooting technologies including: Microsoft Windows Server Microsoft Active Directory and Entra ID Microsoft 365 Microsoft Intune Hyper-V and virtualization technologies N-central RMM or similar remote monitoring and management platforms Endpoint detection and response/security technologies such as SentinelOne Enterprise backup and disaster recovery solutions DNS, DHCP, TCP/IP, Internet connectivity, and mail flow Firewalls and network infrastructure, including SonicWall HP and Dell server/workstation hardware Windows workstation operating systems Microsoft Office applications Automation and scripting technologies The individual should possess strong workstation, server, networking, and cloud troubleshooting skills and have the ability to diagnose both individual technical incidents and broader systemic issues. SOFT SKILLS & ABILITIES Strong written and verbal communication skills. Pleasant and professional demeanor in all customer and internal communications. Strong organizational and time-management skills. Ability to transition effectively between proactive administrative work and customer-facing technical support. Ability to manage multiple priorities and changing customer needs. Resourceful problem solver with sound judgment and effective decision-making abilities. Ability to work independently without direct supervision. Owns issues through resolution while understanding when and how to escalate. Demonstrates empathy and professionalism when working with users. Ability to work effectively with customers at all levels, from executives and IT personnel to end users. Operates with customer satisfaction in mind. Energy, enthusiasm, curiosity, and a results-oriented mindset. Strong interest in learning new technologies, automation, scripting, and improving operational efficiencies. EDUCATION & EXPERIENCE Bachelor's degree in Information Technology or related discipline preferred. 3-5+ years of relevant IT experience supporting business technology environments. Experience in an MSP or other multi-customer technical environment preferred. Experience providing both remote and onsite technical support preferred. Relevant Microsoft, CompTIA, SonicWall, or other industry certifications preferred. WORK ENVIRONMENT / PHYSICAL DEMANDS Regular use of computers and standard office equipment. Ability to remain calm and professional in stressful technical situations. Ability to perform the administrative functions expected of the position. Ability to work both in the ComTec office and at customer locations. ADDITIONAL REQUIREMENTS This position is expected to generally spend approximately three days per week performing Managed Services Administration responsibilities and approximately two days per week performing customer-facing IT Systems Administration responsibilities. The actual schedule may vary based on customer demand and business needs. An 80% billable utilization goal applies to designated customer-facing IT Systems Administration days. Ability to travel locally to customer locations as required. Ability to occasionally work evenings or weekends as customer or business needs require. Valid driver's license and reliable personal vehicle. Participation in the department's emergency on-call rotation is required. Compensation details: 32-40 Hourly Wage PIe8a5-

Job Description Job Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.

Job Description Job Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.

Description: Cobalt Benefits Group is seeking an Information Security Analyst to help safeguard information assets and technology services across cloud and on-premises environments. The analyst will monitor security controls, investigate alerts, coordinate remediation, and improve the organization's ability to prevent, detect, and respond to cybersecurity risk. The successful candidate will bring practical experience across multiple security domains rather than expertise in a single vendor platform. The role works closely with IT Operations, infrastructure, and application teams in a regulated environment. Security Operations & Incident Response Monitor managed detection and response, endpoint, identity, email, network, cloud, and security analytics platforms for suspicious activity. Triage and investigate alerts; document findings; coordinate containment, remediation, recovery, and post-incident follow-up. Analyze event, identity, endpoint, cloud, application, and network logs to distinguish security incidents from expected activity and false positives. Maintain incident response plans, investigation procedures, escalation paths and case documentation. Cloud, Identity & Secure Access Assess and improve security across public cloud subscriptions, storage, workloads, applications, and hybrid connectivity. Administer identity and access controls including multifactor authentication, conditional access, role-based access, privileged access, service identities, access reviews, and joiner-mover-leaver processes. Support Zero Trust and secure access services for private applications. Partner with administrators and engineers to design secure access for cloud data platforms, application hosting, and future AI-enabled services. Data Protection, Human Risk & Insider Risk Operate data security posture management capabilities to discover sensitive data, excessive access, shadow data, orphaned files, and insecure sharing. Administer data loss prevention controls across email, endpoints, collaboration platforms, cloud services, applications, and file repositories. Support data discovery, classification, information protection, retention, encryption, and remediation workflows for regulated and confidential information. Administer security awareness training, phishing simulations, targeted education, completion tracking, and human-risk reporting. Endpoint, Network & Application Security Support endpoint detection and response, device security, mobile device management, application control, browser protection, and workstation security baselines. Coordinate vulnerability and exposure management across endpoints, servers, network devices, databases, applications, and cloud workloads and prioritize remediation through patching. Assess application and infrastructure changes for secure configuration, logging, access, data protection, and resilience requirements. Monitor security systems, including firewalls, intrusion detection systems, to detect and respond to security incidents in a timely manner. Collaborate on operating system, application, firmware, and security patching; validate remediation and document accepted exceptions. Resilience, Governance & Continuous Improvement Support backup, recovery, immutable storage, business continuity, and disaster recovery security requirements. Maintain policies, standards, procedures, diagrams, and inventories. Contribute to automation and repeatable analysis using scripting, query languages, and workflow integrations. Evaluate emerging security requirements for cloud, software-as-a-service, and AI Agents. Partner with business and technology stakeholders to establish AI governance, security controls, and risk management practices that enable the responsible use of generative AI, AI agents, automation, and machine-to-machine services. Contribute to the organization's AI Risk Management Framework (AI RMF) program by supporting AI inventory management, risk assessments, control validations, policy development, monitoring activities, and ongoing governance reviews. Requirements: Job Requirements Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field, or equivalent relevant experience. Three to five years of experience in security operations, cloud security, infrastructure security, or a comparable role. Hands-on experience investigating alerts and working across endpoint, identity, email, network, cloud, and data security controls. Experience with vulnerability assessment, remediation tracking, patch management, incident response, and security control validation. Understanding of data discovery, classification, data loss prevention, sensitive-information handling, and insider-risk concepts. Ability to explain technical findings, business impact, and recommended actions to both technical and non-technical audiences. Strong judgment, discretion, documentation, analytical thinking, and the ability to manage multiple priorities. Preferred Qualifications Experience in a regulated environment and familiarity with security or compliance frameworks such as NIST, MITRE ATT&CK, SOC 2, or HITRUST. Experience securing hybrid environments with cloud infrastructure, productivity platforms, on-premises systems, virtualized infrastructure, and software-as-a-service applications. Working knowledge of cloud security, identity governance, and hybrid infrastructure. Familiarity with security information and event management, extended detection and response, cloud security posture management, web application protection, and security orchestration. Experience with scripting or security analytics using PowerShell, query languages, or comparable automation methods. Relevant industry or cloud security certifications Equal Opportunity Employer, including disability/protected veterans Compensation details: 00 Yearly Salary PIa2265b041df4-1463

Job Description Job Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.

Job Description Job Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.

Job Description Job Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.

Job Description Job Description Tier 2 IT Support Technician Pegasus Technologies, LLC Chester County, PA Full-Time Hybrid Field & Remote Support Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment. Responsibilities Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments Troubleshoot escalated service tickets and resolve issues efficiently Support and maintain Windows environments, Active Directory, and Microsoft 365 Assist with onboarding/offboarding users and device deployments Work with firewalls, switches, wireless networking, and VPN connectivity Participate in project work including migrations, upgrades, and infrastructure improvements Document technical procedures, configurations, and resolutions Communicate clearly and professionally with clients and internal team members Escalate complex issues when appropriate while maintaining ownership of the client experience Required Skills & Experience 3+ years of IT support experience, preferably within an MSP environment Strong knowledge of: Windows 10/11 Windows Server Microsoft 365 Active Directory Networking fundamentals (DNS, DHCP, VLANs, VPNs) Experience with remote monitoring and management (RMM) tools Strong troubleshooting and customer service skills Ability to prioritize and manage multiple tasks effectively Excellent communication and documentation abilities Preferred Qualifications Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms Knowledge of cybersecurity best practices Experience supporting virtualization platforms such as Hyper-V or VMware Microsoft or CompTIA certifications are a plus What We Offer Competitive salary based on experience Health benefits Paid time off and holidays Ongoing technical training and career growth opportunities Collaborative team environment Exposure to a wide variety of technologies and industries About Pegasus Technologies Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients. To apply, please submit your resume and a brief introduction explaining why you'd be a great fit for our team.

Job Description Job Description About the Company : Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America aims to provide sustainable and reliable energy solutions to meet the growing demand for clean power and is known for its commitment to innovation, high-quality standards, and exceptional customer service. Security Engineer - Network & Identity: The Security Engineer (Network & Identity) is a hands-on engineering role within the IT team responsible for designing, implementing, securing, and automating Sungrow USA's network security, PKI and certificate management, and identity & access infrastructure across on-premises, cloud, and SaaS environments. This role serves as the technical owner for network security architecture, cryptographic services, certificate lifecycle management, authentication, and access controls. The position focuses on Zero Trust security, network segmentation, certificate-based authentication, and identity protection to reduce organizational risk and enable secure business operations and platform ownership rather than SOC operations, threat monitoring, or incident response. Essential Duties and Responsibilities: Network Security Design, implement, and maintain secure enterprise network architectures across corporate offices, data centers, cloud platforms, and remote workforce environments. Architect network segmentation, Zero Trust access controls, and secure connectivity standards using Fortinet and Zscaler security solutions. Develop and maintain Zero Trust architectures across network, identity, endpoint, application, and cloud environments. Design and administer secure remote access using Zscaler Private Access, VPN technologies, and identity-aware access controls. Manage firewall policies, network security controls, routing security, DNS security, and hybrid-cloud connectivity. Design and support Network Access Control architectures using IEEE 802.1X, RADIUS, and certificate-based authentication. Assess network security posture, develop remediation plans, and drive continuous security improvements. Cryptography, PKI & Certificate Management Own the enterprise PKI, cryptography, and certificate lifecycle management architecture, standards, and governance program. Design and manage certificate-based authentication and machine identity solutions for users, devices, servers, applications, cloud workloads, and network infrastructure across Azure, AWS, and hybrid environments. Implement and maintain certificate lifecycle automation using Microsoft Cloud PKI, Keyfactor, CyberArk Certificate Manager, EJBCA, DigiCert, AppViewX, or comparable platforms. Manage certificate issuance, enrollment, discovery, deployment, monitoring, renewal, revocation, auditing, and compliance across the enterprise. Design and support cryptographic services and certificate-based security controls, including TLS/mTLS, code signing, PKI trust hierarchies, certificate-based authentication, SCEP, PKCS, and machine identities. Establish PKI and cryptographic standards, key management practices, and security controls to support Zero Trust, regulatory compliance, and enterprise security requirements. Troubleshoot and resolve complex certificate, cryptographic, trust chain, authentication, and secure communications issues across enterprise systems and applications. Identity & Access Define authentication and authorization standards for workforce, partner, application, service, and machine identities. Design, implement, and maintain Microsoft Entra ID architecture, tenant governance, and identity security controls. Develop, test, and enforce Conditional Access policies and Zero Trust access controls. Implement and maintain MFA, passwordless authentication, phishing-resistant authentication, and Microsoft Entra ID Protection capabilities. Design and support enterprise SSO and federation integrations using SAML, OAuth 2.0, OpenID Connect, and SCIM. Implement least-privilege and risk-based access models across enterprise platforms. Administer RBAC, administrative separation, Microsoft Entra Privileged Identity Management, and least-privilege access controls. Govern application registrations, service principals, enterprise applications, API permissions, and managed identities. Support B2B collaboration, guest-user governance, external workforce access, and third-party identity integrations. Design and implement security controls across Microsoft Azure and AWS environments. Apply least privilege, RBAC, encryption, secrets management, and secure configuration standards to on-prem and cloud resources. Automate identity provisioning and deprovisioning, access governance, certificate management, configuration validation, and security operations. Create reusable secure-by-default templates and reduce manual administration through automation and orchestration Conduct access reviews, entitlement certifications, and identity governance activities. Education or Desired License and Certificates: Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Engineering, or a related field, or equivalent professional experience. Microsoft Certified: Identity and Access Administrator Associate (SC-300) preferred. Microsoft Certified: Azure Security Engineer Associate (AZ-500) preferred. CCNA, Fortinet, Zscaler, AWS Security, CISSP, CISM, Terraform, or relevant PKI certification preferred Preferred Experience & Qualifications: 5+ years of experience in security engineering, identity & access management (IAM), network security, cloud security, or a related enterprise IT discipline. Hands-on experience with Microsoft Entra ID, including Conditional Access, MFA, SSO, Identity Protection, PIM, RBAC, identity governance, and modern authentication protocols (SAML, OAuth, OpenID Connect, SCIM). Experience designing, implementing, and securing enterprise identity, privileged access, and machine identity solutions across hybrid and multi-cloud environments. Hands-on experience with Fortinet, Zscaler (ZIA/ZPA), Zero Trust architectures, least-privilege access models, and network security controls. Experience designing and operating enterprise PKI, certificate lifecycle management, certificate-based authentication, and machine identity platforms such as Keyfactor, DigiCert, EJBCA, AppViewX, CyberArk Certificate Manager, or similar solutions. Experience securing Azure and AWS environments, including identity, networking, encryption, secrets management, logging, and security monitoring. Experience with PAM and IGA platforms such as CyberArk, Delinea, BeyondTrust, SailPoint, Saviynt, or similar technologies. Experience integrating identity, network, cloud, and security telemetry with SIEM and security operations platforms. Strong automation and Infrastructure as Code skills using PowerShell, Python, Microsoft Graph API, REST APIs, Terraform, or similar technologies. Strong troubleshooting skills across authentication, federation, certificates, PKI, network security, cloud access, application integrations, and enterprise identity services. Knowledge of cybersecurity and compliance frameworks including SOC 2, ISO/IEC 27001, NIST CSF, NIST 800-63, CIS Controls, Zero Trust, and NERC CIP. Competencies: Mandarin fluency preferred but not required. Strong analytical, troubleshooting, and problem-solving skills. Ability to work independently and collaboratively in a fast-paced environment. Excellent communication, stakeholder management, and technical documentation skills. Strong organization, attention to detail, initiative, and ownership. Ability to balance security, reliability, usability, scalability, and business requirements. Proactive approach to automation, standardization, and continuous improvement. Travel 5%-20% Work Location and Status: Full time, Hybrid at any Sungrow USA office in Phoenix, Costa Mesa, or Houston No visa sponsorship Compensation: Compensation commensurate with experience Competitive salary and annual bonus eligibility Comprehensive benefits package including health, dental, vision, and retirement plans Strong personal and company growth opportunities Sungrow is an equal opportunity employer. Due to strong interest in this position, Sungrow will only reach out to those candidates who best meet the requirements. Thank you for your interest in Sungrow.

Job Description Job Description Job Description ACTIVE SECURITY CLEARANCE AT THE TS/SCI POLYGRAPH LEVEL IS REQUIRED We are seeking a versatile, ever-curious Systems Administrator / Systems Engineer (flexible across SA1 to SA3 levels) to join our team in Annapolis Junction, MD. In this role, you will manage, automate, and secure a hybrid, mixed Linux/Windows environment spanning on-premise infrastructure, Proxmox virtualization, and AWS cloud platforms. As an engineer at Nyla, you are a self-starter who thrives on keeping systems running seamlessly while eliminating repetitive tasks through automation. You will leverage modern orchestration frameworks like Ansible and SaltStack, administer Proxmox virtualized infrastructure and CIFS storage shares, and manage cross-platform identity integration using Centrify. You will also play a critical role in enforcing System Security Plan (SSP) compliance and supporting STE/STN standards across managed systems. If you enjoy solving complex systems puzzles in a collaborative, tech-forward environment, Team Nyla is looking for you. The annual base salary range for this role is $115,000-$214,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. , Required Skills Linux System Administration: Deep, hands-on experience administering, configuring, and tuning Linux operating environments within mixed OS ecosystems. Proxmox Virtualization: Practical experience deploying, configuring, and managing Proxmox VE hypervisors and virtual machines, alongside containerization platforms. Infrastructure Automation: Demonstrated experience utilizing Ansible and/or SaltStack for automated deployment, configuration management, and patch execution. Scripting Proficiency: Ability to write clean, maintainable automation scripts using Bash, Python, Perl, or similar scripting languages. Cross-Platform Identity Storage: Experience managing Centrify for Active Directory integration and configuring/managing CIFS network storage shares. Cloud Infrastructure (AWS): Applied operational experience working with AWS cloud environments and services. Security Compliance: Direct experience maintaining SSP compliance, implementing STIGs, and supporting STE/STN operational standards. Education: Bachelor's Degree in Computer Science, Computer Engineering, Software Engineering, or a related technical discipline, PLUS 5 + years of professional software development experience OR High School Diploma / GED, PLUS 10 + years of hands-on technical software engineering experience in lieu of a degree. , Desired Skills Administrative experience with Windows Server environments, Active Directory Domain Controllers (DCs), and Microsoft Exchange. Knowledge of advanced Kubernetes/EKS container orchestration platforms. Experience integrating CI/CD automation pipelines and Git-based version control for infrastructure management. , About Nyla Technology Solutions Nyla Technology Solutions delivers exceptional Artificial Intelligence (AI), Data Science, and Software Engineering services for the U.S. Government. Nyla embraces a forward-thinking and bold approach at every turn, earning us a solid reputation of technical trendsetters within the industry. We have a passion for developing solutions that have a quick and immediate impact on mission. Headquartered in Columbia, Maryland, our customers love how we tackle their most challenging problems and get things done. If you have the unique experience and expertise we are seeking, along with the desire and determination to invest your time and energy as a part of Nyla's team, Taking Care of All of You Nyla provides a top-of-market compensation and benefits package. And through our unique Nyla FLEX program, we custom tailor these benefits to best fit your lifestyle. The Nyla FLEX benefit program is designed to offer you flexibility in the 3 biggest areas of your life: your pay, your leave, and your schedule. PAY - Nyla starts with 4 weeks of Annual Leave plus 11 holidays and an additional day of Annual Leave for each year you're at the company. You have the flexibility to cash out your annual leave hours, opt out of other Nyla benefits, and/or arrange for additional hours on contract (over 40 hrs/week). There's even an option to earn 1.3 times your hourly rate once you work over 1880 hours on contract! LEAVE - Want to spend more time with the family? Want more time to travel the world? You can BUY additional annual leave for a total of 6 weeks of annual leave. That's up to 240 hours of leave plus 11 holidays! That's not even including paid anniversary leave! SCHEDULE - Does the traditional 40-hour workweek no longer fit your lifestyle? With Nyla FLEX, you have the freedom to scale down to 30-32 hours while still enjoying the top-notch Nyla benefits you know and love. It's flexibility that works for you without compromising the perks! WHAT ABOUT OTHER BENEFITS? Nyla's health care (medical, dental, and vision) is 100% covered by the company. We provide 10% 401k matching - with full vesting day 1! Our Professional Development offers $5,000 per year to be used towards fees, tuition, or time off for your continued growth. We even have a student loan repayment program and we provide 8 hours of volunteering annually so you can support your community, making your world a better place. To learn more about Nyla's culture and our exceptional benefit packages click here. Nyla is an equal opportunity employer.

Job Description Job Description POSITION SUMMARY The Operations, Facilities & IT Manager oversees agency facilities, property maintenance, operational projects, asset management, assigned vendor relationships, and outsourced IT services. This management and hands-on role assesses facility needs, performs routine repairs, preventive maintenance, and minor handyman work, and engages qualified or licensed contractors when needed. The position manages projects and vendors through completion while ensuring accurate budgets, expenses, contract terms, renewals, and payment obligations for both long-term and month-to-month agreements. As the agency's primary liaison with its outsourced IT partner, the position receives and triages internal IT requests, resolves appropriate issues, and escalates other tickets to the IT provider. The manager monitors tickets through resolution, communicates updates, addresses delays, and identifies recurring issues. This position also serves as Harmonium's Information System Security and Privacy Officer. ESSENTIAL FUNCTIONS RESPONSIBILITIES Manage multiple concurrent facilities, technology, and operational priorities while consistently meeting agreed-upon milestones and deadlines Maintain timely, accurate, and complete project, vendor, asset, maintenance, and service records Develop, update, and implement agency facilities and operations procedures, workflows, and documentation Manage maintenance and improvement needs for owned and leased properties, including assessing requests, setting priorities, defining scope, developing project action plans, assigning deadlines, scheduling work, and monitoring projects through completion, communicating updates and tracking costs (includes monthly site visits) Determines the appropriate division of responsibilities between this role and outsourced service providers. Identify, evaluate, and coordinate qualified vendors and contractors; confirm required contracts, licenses, and insurance; monitor performance, quality, cost, and timely completion of work Develop, negotiate, administer, and monitor facilities, operations, and technology-related contracts within delegated authority Manage and coordinate the outsourced IT vendor relationship, including service expectations, escalations, project coordination, performance monitoring, and alignment with agency needs and budget Serve as system Administrator for for multiple systems related to Operations, IT and Facilities including, but not limited to, for Google Domain and manage all associated accounts Perform basic desktop support activity for Hardware, App and Software issues Perform basic technological desktop support, such as equipment setup JOB COMPLEXITY Coordinate RingCentral administration and ensure voicemails, emails, and faxes are routed and distributed accurately and timely Ensure agency buildings are properly maintained by assessing needs and coordinating preventive maintenance, repairs, safety inspections, renovation projects, and resource-efficiency improvements Perform routine repairs, preventive maintenance, and minor handyman work at agency-owned and leased facilities, including basic carpentry, painting, patching, furniture assembly, fixture replacement, and other minor building maintenance. Assess whether work can be safely and appropriately completed internally or requires a qualified or licensed contractor, and coordinate external contractors when necessary Conduct preliminary roof visual checks to locate damage sources, document scope, and engage qualified roofing companies to complete comprehensive inspections and necessary repairs Safely climb ladders, access rooftops, and work at elevated heights in accordance with company policies and applicable safety regulations Comply with all company safety policies, training requirements, personal protective equipment (PPE) requirements, and fall-protection procedures Respond to emergency maintenance situations as needed Evaluate facilities and operational systems and recommend practical improvements that strengthen safety, efficiency, service quality, and accountability Transport tools, supplies, and materials between sites using a personal vehicle, coordinating and driving rental trucks as needed for large equipment or high-volume transfers Assist with gathering facilities, technology, budget, and project information and coordinating logistics for grant applications and funded projects Analyze, prioritize, and respond to requests for repairs, maintenance, purchases, technology support, and facility improvements and prepare budgets for review and approval Evaluate and administer physical security systems across agency facilities and coordinate vendors, access, maintenance, and issue resolution Serve as Safety Lead for Administrative Office and support implementation of the agency's Injury and Illness Prevention Plan Maintain current tracking tools and project documentation for vendors, contracts, assets, repairs, service requests, budgets, milestones, risks, decisions, and completed work Coordinate facilities and operations budget planning and monitoring; review proposals, negotiate pricing, and recommend cost-effective solutions Receive, assess, and coordinate non-IT help desk tickets and administrative office operational needs to support timely resolution and efficient office operations Provide minor routine maintenance and hands-on support for the Administrative Office and other agency locations, as needed Serve as the first point of contact for employee IT support requests; perform initial intake and basic triage, submit or route tickets to the managed IT service provider, communicate status, escalate delays or critical issues, and monitor requests through resolution Serve as Harmonium's Information System Security and Privacy Officer and coordinate with agency leadership and the managed IT service provider regarding technology security, privacy, access, incident response, and required documentation Collaborate across all program and administrative service areas to plan work, communicate impacts or timeline changes, manage vendor interaction, coordinate access, and minimize disruption to agency operations Under HR's direction, participate in gathering information and supporting facilities, operations, technology, safety, or privacy matters with legal implications STAFF SUPERVISION This position has no direct reports but leads projects and coordinates the work of vendors, contractors, consultants, and internal stakeholders COMMUNICATION Develop and maintain positive, professional, service-oriented relationships with employees, program leaders, vendors, contractors, consultants, and community partners Provide regular status reports on facilities, maintenance, technology services, budgets, risks, project milestones, deadlines, and outstanding decisions Coordinate Administrative Office setup and facilities and technology readiness for new employees in partnership with HR, supervisors, and the managed IT service provider AGENCY LEADERSHIP Lead the consistent implementation, documentation, and continuous improvement of agency operations, facilities, maintenance, asset management and project management procedures Provide agency oversight and coordination of outsourced IT services and hold the managed IT service provider accountable to contractual expectations and organizational priorities Anticipate operational risks and barriers, address urgent issues promptly, exercise independent judgment, recommend solutions, and drive assigned work to timely completion DECISION MAKING Participate in resource, budget, vendor, technology, and facilities planning; independently prioritize work and make recommendations that support agency-wide operations Exercise discretion and independent judgment within Harmonium's policies, procedures, contracts, budgets, regulatory requirements, and delegated authority Exercises sound judgment in communicating with the supervisor by keeping them informed of key issues, emerging concerns, and significant developments; works independently while recognizing when consultation, guidance, or escalation is needed. MINIMUM COMPETENCIES EDUCATION & EXPERIENCE Bachelor's Degree in business, operations, facilities management, project management, information systems, or a related field preferred; equivalent relevant education and experience may be considered Minimum of 5 years of progressively responsible experience in operations, facilities, project management, IT, property management, or a closely related field Employee management experience preferred Maintenance and/or handyman experience KNOWLEDGE, SKILLS & ABILITY Excellent oral and written communication skills and demonstrated commitment to responsive, high-quality internal and external customer service Ability to balance multiple priorities, respond to urgent operational needs, and remain effective in high-pressure situations Working knowledge of Google Workspace, Mac OS/iOS, PC hardware, Windows operating systems, Microsoft 365/Office applications, IT service-ticketing systems, asset management, and vendor-supported technology environments Demonstrated ability to work independently, exercise sound judgment, collaborate across departments, and lead work through influence Strong analytical and creative problem-solving skills . click apply for full job details