In-Telecom
Slidell, Louisiana
Job Description Job Description Description The VoIP Technician is responsible for the installation, programming, deployment, cutover, and support of cloud-based phone system projects built on a NetSapiens platform. This role includes both on-site client work and remote system programming, with responsibility for phone staging, call-flow configuration, structured cabling support, go-live testing, client training, and project documentation. This position requires someone who can work in a project-driven environment, communicate professionally with clients, troubleshoot voice and basic network issues, and help ensure cloud phone deployments are completed efficiently, accurately, and with a strong client experience. This is an in-office role with client site visits as needed. Key Responsibilities Install, configure, program, and deploy cloud-based VoIP phone systems using a NetSapiens platform. Program users, extensions, devices, call queues, hunt groups, auto attendants, schedules, holiday routing, voicemail, voicemail-to-email, call forwarding, and other hosted voice features. Stage, provision, label, and test phones prior to deployment, including MAC assignment, user/extension mapping, device templates, and pre-deployment validation. Support project cutovers and go-live events, including inbound/outbound call testing, E911 validation, fax/ATA testing, paging testing, and user acceptance testing. Deploy and configure cloud-compatible phone models such as Yealink, Poly, and similar devices. Set up and troubleshoot paging systems, fax machines, e-fax solutions, analog devices, and ATA adapters. Perform structured cabling tasks as needed, including running cable, terminating on 66-blocks and 110-blocks, toning/testing cables, labeling, and verifying connectivity. Assist with basic network troubleshooting related to VoIP services, including VLANs, DHCP, QoS, SIP ALG, switches, routers, and firewalls. Work on-site at client locations to complete system installations, phone swaps, network integrations, and go-live support. Collaborate with project managers, engineers, carriers, vendors, and clients to ensure smooth project execution. Utilize ConnectWise or a similar PSA/project management system to document project progress, configuration details, client-specific call flows, testing results, issues, follow-up items, and time entries. Provide end-user training on phone system features, voicemail, call handling, and common user functions. Assist with project closeout by confirming completed scope, updating documentation, and identifying any remaining client needs or follow-up items. Help improve deployment standards, checklists, and installation processes to increase efficiency and client satisfaction. Participate in occasional after-hours or weekend cutovers when required by client project schedules. Skills, Knowledge & Expertise 2+ years of experience in telecommunications, VoIP, cloud phone systems, structured cabling, low-voltage, or related networking/telecom work. Hands-on experience installing, configuring, or supporting business phone systems, cloud voice platforms, or VoIP endpoints. Basic understanding of VoIP call flows, users, extensions, devices, voicemail, call forwarding, auto attendants, hunt groups, and call queues. Experience with structured cabling, cable testing, phone deployment, device labeling, and basic low-voltage installation work. Familiarity with paging systems, fax lines, analog devices, and ATA adapters. Basic understanding of networking concepts related to VoIP, including IP addressing, DHCP, VLANs, switches, routers, and firewall-related troubleshooting. Ability to follow project scopes, complete deployment checklists, document work accurately, and enter time daily. Excellent written and verbal communication skills. Professional appearance and strong client-facing communication skills. Ability to work independently in the field while also collaborating with project managers, engineers, and other team members. Strong troubleshooting skills, attention to detail, and ownership of assigned tasks. Preferred / Nice to Have Experience: 5+ years of experience in telecommunications, VoIP installation, cloud phone implementation, or business phone system support. Experience with NetSapiens or another cloud-based voice platform. Experience programming users, devices, call queues, auto attendants, schedules, voicemail, call routing, and other hosted voice features. Experience migrating clients from legacy PBX systems to cloud-based VoIP platforms. Understanding of QoS, SIP ALG, VLAN tagging, firewall rules, carrier services, number porting, and cutover coordination. Experience with Yealink, Poly, and other cloud-compatible VoIP phones. Experience working in ConnectWise or another PSA/project management platform. Certifications related to VoIP, networking, or telecommunications, such as CompTIA Network+, BICSI, or vendor-specific certifications. Experience working in a Managed Services Provider or fast-paced project-driven environment. Job Benefits • Medical • Dental • Vision • Life Insurance • Disability • 401(k) with Company Match • Gym Membership Reimbursement
Job Description Job Description Description The VoIP Technician is responsible for the installation, programming, deployment, cutover, and support of cloud-based phone system projects built on a NetSapiens platform. This role includes both on-site client work and remote system programming, with responsibility for phone staging, call-flow configuration, structured cabling support, go-live testing, client training, and project documentation. This position requires someone who can work in a project-driven environment, communicate professionally with clients, troubleshoot voice and basic network issues, and help ensure cloud phone deployments are completed efficiently, accurately, and with a strong client experience. This is an in-office role with client site visits as needed. Key Responsibilities Install, configure, program, and deploy cloud-based VoIP phone systems using a NetSapiens platform. Program users, extensions, devices, call queues, hunt groups, auto attendants, schedules, holiday routing, voicemail, voicemail-to-email, call forwarding, and other hosted voice features. Stage, provision, label, and test phones prior to deployment, including MAC assignment, user/extension mapping, device templates, and pre-deployment validation. Support project cutovers and go-live events, including inbound/outbound call testing, E911 validation, fax/ATA testing, paging testing, and user acceptance testing. Deploy and configure cloud-compatible phone models such as Yealink, Poly, and similar devices. Set up and troubleshoot paging systems, fax machines, e-fax solutions, analog devices, and ATA adapters. Perform structured cabling tasks as needed, including running cable, terminating on 66-blocks and 110-blocks, toning/testing cables, labeling, and verifying connectivity. Assist with basic network troubleshooting related to VoIP services, including VLANs, DHCP, QoS, SIP ALG, switches, routers, and firewalls. Work on-site at client locations to complete system installations, phone swaps, network integrations, and go-live support. Collaborate with project managers, engineers, carriers, vendors, and clients to ensure smooth project execution. Utilize ConnectWise or a similar PSA/project management system to document project progress, configuration details, client-specific call flows, testing results, issues, follow-up items, and time entries. Provide end-user training on phone system features, voicemail, call handling, and common user functions. Assist with project closeout by confirming completed scope, updating documentation, and identifying any remaining client needs or follow-up items. Help improve deployment standards, checklists, and installation processes to increase efficiency and client satisfaction. Participate in occasional after-hours or weekend cutovers when required by client project schedules. Skills, Knowledge & Expertise 2+ years of experience in telecommunications, VoIP, cloud phone systems, structured cabling, low-voltage, or related networking/telecom work. Hands-on experience installing, configuring, or supporting business phone systems, cloud voice platforms, or VoIP endpoints. Basic understanding of VoIP call flows, users, extensions, devices, voicemail, call forwarding, auto attendants, hunt groups, and call queues. Experience with structured cabling, cable testing, phone deployment, device labeling, and basic low-voltage installation work. Familiarity with paging systems, fax lines, analog devices, and ATA adapters. Basic understanding of networking concepts related to VoIP, including IP addressing, DHCP, VLANs, switches, routers, and firewall-related troubleshooting. Ability to follow project scopes, complete deployment checklists, document work accurately, and enter time daily. Excellent written and verbal communication skills. Professional appearance and strong client-facing communication skills. Ability to work independently in the field while also collaborating with project managers, engineers, and other team members. Strong troubleshooting skills, attention to detail, and ownership of assigned tasks. Preferred / Nice to Have Experience: 5+ years of experience in telecommunications, VoIP installation, cloud phone implementation, or business phone system support. Experience with NetSapiens or another cloud-based voice platform. Experience programming users, devices, call queues, auto attendants, schedules, voicemail, call routing, and other hosted voice features. Experience migrating clients from legacy PBX systems to cloud-based VoIP platforms. Understanding of QoS, SIP ALG, VLAN tagging, firewall rules, carrier services, number porting, and cutover coordination. Experience with Yealink, Poly, and other cloud-compatible VoIP phones. Experience working in ConnectWise or another PSA/project management platform. Certifications related to VoIP, networking, or telecommunications, such as CompTIA Network+, BICSI, or vendor-specific certifications. Experience working in a Managed Services Provider or fast-paced project-driven environment. Job Benefits • Medical • Dental • Vision • Life Insurance • Disability • 401(k) with Company Match • Gym Membership Reimbursement
Conterra Ultra Broadband
Longview, Texas
Job Description Job Description VolP Specialist About Conterra Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network. We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider. Fiber driven. People powered. Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people-and how much we care before, during, and after the build-that truly sets us apart. As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team. That's where you come in. Candidates must be in a reasonable commute of the office The position is a unique opportunity to Join a company that designs, builds, and operates new-technology-based telecom networks in the education, healthcare, enterprise, and carrier industries throughout the U.S. Work in a challenging environment that maintains the highest levels of integrity and reliability when partnering with organizations that share our vision and commitment to performance excellence. Conterra is passionate about delivering an excellent Customer Experience - helping customers thrive by providing solutions that enable them to be more efficient in the core business functions and by easing the transition from their former solution. This position plays an essential role in providing that excellent Customer Experience. What you will be doing The ideal candidate will ensure customer success, exceeding their expectations throughout the installation and setup process. You'll work directly with customers before, during and after their installation, promptly assisting them with the initial setup and configuration of their new solution. You'll assist with equipment activation, transferring phone numbers to Conterra from a prior carrier and ensure that Customers are getting maximum value out of their new services and features. Pre-Sales Hosted Voice SME Support - As needed for strategic accounts or complex solutions, support Sales as a Hosted Voice solution SME. Site Assessment & Data Gathering - Post sale, conduct a site assessment and data gathering initiative. Obtain pertinent information about network, users, devices, and call flows. Consultative Solution Design - Consult with customers on specific implementation details and solution options; how to utilize key features to improve their business processes. Customer Advocacy - Document the detailed solution requirements and mediate any implementation questions between Conterra and the Customer. Work with the Service Delivery team and the Customer to coordinate solution implementation, testing, and number porting as part of a pre-defined onboarding process; meeting deadlines, SLAs and ensuring the Customer's expectations are managed during the entirety of the onboarding process. Be the Customer's primary support resource during onboarding and incubation stages. Implementation Support - On-site support of Field technicians during the implementation phase as well and helping the customers configure telephone extensions, services, and activate equipment. On-site Customer Training - Provide customer training on the use of phones, features, and portal. Initial Customer Support - Provide outstanding customer service throughout the implementation process and incubation-period by resolving immediate escalations to ensure customer satisfaction. Facilitate a smooth transition to other Conterra Operations teams at the end of the incubation period. Travel 50% in Market as well as occasional travel to Headquarters for training What you will need 1+ Years of providing customer service, preferably in a cloud computing or telephony environment Ability to listen, analyze, troubleshoot and to resolve common customer inquiries Strong organizational and time management skills. Must be able to effectively coordinate projects and can manage multiple projects and tasks concurrently. Excellent verbal and written communication skills Team player with a positive attitude. Ability to work well with business partners, customers, and vendors. Understanding of Unified Communications and VoIP technologies Demonstrate a high degree of initiative and self-guided work management Strong desire to develop new technical knowledge and professional skills on a continual basis Four (4) years or more relevant telecommunications experience preferred Must have a clean and Valid Drivers license What we offer Core values that embody teamwork, integrity, and excellence A super talented team who values hard work, success, and fun :) Work/ Life Balance Premium health benefits (medical, dental, vision, flex spending, etc.) Flexible and generous PTO schedule + paid holiday schedule 401K program Diversity & Inclusion Conterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization
Job Description Job Description VolP Specialist About Conterra Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network. We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider. Fiber driven. People powered. Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people-and how much we care before, during, and after the build-that truly sets us apart. As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team. That's where you come in. Candidates must be in a reasonable commute of the office The position is a unique opportunity to Join a company that designs, builds, and operates new-technology-based telecom networks in the education, healthcare, enterprise, and carrier industries throughout the U.S. Work in a challenging environment that maintains the highest levels of integrity and reliability when partnering with organizations that share our vision and commitment to performance excellence. Conterra is passionate about delivering an excellent Customer Experience - helping customers thrive by providing solutions that enable them to be more efficient in the core business functions and by easing the transition from their former solution. This position plays an essential role in providing that excellent Customer Experience. What you will be doing The ideal candidate will ensure customer success, exceeding their expectations throughout the installation and setup process. You'll work directly with customers before, during and after their installation, promptly assisting them with the initial setup and configuration of their new solution. You'll assist with equipment activation, transferring phone numbers to Conterra from a prior carrier and ensure that Customers are getting maximum value out of their new services and features. Pre-Sales Hosted Voice SME Support - As needed for strategic accounts or complex solutions, support Sales as a Hosted Voice solution SME. Site Assessment & Data Gathering - Post sale, conduct a site assessment and data gathering initiative. Obtain pertinent information about network, users, devices, and call flows. Consultative Solution Design - Consult with customers on specific implementation details and solution options; how to utilize key features to improve their business processes. Customer Advocacy - Document the detailed solution requirements and mediate any implementation questions between Conterra and the Customer. Work with the Service Delivery team and the Customer to coordinate solution implementation, testing, and number porting as part of a pre-defined onboarding process; meeting deadlines, SLAs and ensuring the Customer's expectations are managed during the entirety of the onboarding process. Be the Customer's primary support resource during onboarding and incubation stages. Implementation Support - On-site support of Field technicians during the implementation phase as well and helping the customers configure telephone extensions, services, and activate equipment. On-site Customer Training - Provide customer training on the use of phones, features, and portal. Initial Customer Support - Provide outstanding customer service throughout the implementation process and incubation-period by resolving immediate escalations to ensure customer satisfaction. Facilitate a smooth transition to other Conterra Operations teams at the end of the incubation period. Travel 50% in Market as well as occasional travel to Headquarters for training What you will need 1+ Years of providing customer service, preferably in a cloud computing or telephony environment Ability to listen, analyze, troubleshoot and to resolve common customer inquiries Strong organizational and time management skills. Must be able to effectively coordinate projects and can manage multiple projects and tasks concurrently. Excellent verbal and written communication skills Team player with a positive attitude. Ability to work well with business partners, customers, and vendors. Understanding of Unified Communications and VoIP technologies Demonstrate a high degree of initiative and self-guided work management Strong desire to develop new technical knowledge and professional skills on a continual basis Four (4) years or more relevant telecommunications experience preferred Must have a clean and Valid Drivers license What we offer Core values that embody teamwork, integrity, and excellence A super talented team who values hard work, success, and fun :) Work/ Life Balance Premium health benefits (medical, dental, vision, flex spending, etc.) Flexible and generous PTO schedule + paid holiday schedule 401K program Diversity & Inclusion Conterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization