CICONIX, LLC
Anchorage, Alaska
Job Description Job Description Family Advocacy Program Assistant About CICONIX: CICONIX LLC is a Veteran Owned Small Business specializing in business advisory and technical assistance for military health programs. We value exceptional people, unwavering integrity, inclusive collaboration, and enduring impact. . Location(s): Anchorage, Alaska JBER Air Force Base . Position Offers: Full-time/long-term position Regular weekly hours () No calls, nights, weekends, or holidays! Full benefit program, including: health, PTO, and 401k + contribution . Requirements: Associate's Degree High proficiency in Microsoft Office Summary: Join our dynamic team as a Family Advocacy Program Assistant (FAPA)! As a key member, you'll manage government data systems, ensuring accurate maltreatment data entry. Your role extends to providing administrative and computer support for programs like Maltreatment Intervention and New Parent Support. Collaborating with the Family Advocacy Officer, you'll contribute to data management, compile statistics, and assist in research initiatives. If you're passionate about prevention, you'll work closely with the prevention team, offering services, briefings, and educational presentations to diverse audiences. Join us in making a difference in the lives of military families! Apply now for a rewarding career that combines administrative skills with a commitment to family well-being. . About the Role: The FAPA is a member of the multidisciplinary Family Advocacy Program (FAP) team and is responsible for providing administrative, technical, and prevention services. Administratively, the FAPA is responsible for the maintenance of the government's automated data collection systems, including the FAPNet. The FAPA shall ensure that maltreatment data is entered into FAPNet. FAPAs shall not enter clinical data into FAPNet, treatment providers are responsible for entering clinical data. The FAPA shall provide administrative and computer support to The Maltreatment Intervention, New Parent Support Program (NPSP), and Outreach components via FAPNet, and other software programs, as well as managing computer resources. The FAPA, in conjunction with the Family Advocacy Offer (FAO) who leads the FAP team, shall manage data to provide information regarding patient satisfaction, recidivism, and clinical outcome measures. The FAPA shall compile statistical data, prepare minutes, agendas, and notification letters in accordance with FAP Standards, and other written communication as requested by the FAO. The FAPA shall assist in the research and evaluation program by administering data collection assessment instruments to individuals referred to the FAP. The FAPA shall process and score instruments initially and on a follow-up basis as specified by the FAO or Air Force FAP. The FAPA shall assist the FAOM and FAIS in administering, scoring and maintaining secondary prevention program measurement instruments in support of the Outreach Program. The FAPA shall work in collaboration with the prevention team to: Provide supportive services to NPSP clients under the oversight of the NPSP case manager. The FAPA may accompany a Family Advocacy Nurse (FAN), Family Advocacy Treatment Manager (FATM), Family Advocacy Intervention Specialist (FAIS), and Family Advocacy Officer (FAO) to a home visit upon occasion. Assist the FAIS with scheduling and preparation for the Outreach Prevention Management Council (OPMC) and will record and finalize OPMC minutes. Provide prevention services, briefings, educational presentations, and activities targeted to installation leadership, active duty and family members, community, and base agencies. Community prevention activities shall be coordinated with the FAO and the FAIS. In the absence of a Family Advocacy Intervention Specialist (FAIS), the FAPA may provide orientation and annual training to Squadron Commanders and First Sergeants as directed by the FAO. The FAPA shall not provide Special Needs Identification and Assignment Coordination Services (formerly EFMP services), to include administrative support or relocation clearances. When a FAPA has direct contact with Family Advocacy maltreatment clients or clients with open NPSP records, a note will be made in the record within 72 hours of client contact and reviewed by a provider to determine if co-signature is required. FAPAs shall not conduct intake interviews with FAP clients. When a FAPA has contact with NPSP clients, a contact note shall be created in the 'contact notes' section in the NPSP module in FAPNet . Qualifications: Education: Associate degree in Education or Teacher Certification Program, Social Behavior, Human Behavior, or Health Care. Experience: Developing an education curriculum with learning objectives and outcomes are essential. It is critical the FAPA have a high proficiency in Microsoft Office and various database and software programs. Security & Background Check: Ability to obtain and maintain a government security clearance. Additional Requirements: Willingness to comply with the government vaccination requirements, reflected of CDC guidelines, for diseases including Hepatitis B, measles, mumps, rubella, varicella, influenza, and proof of a negative TB skin test. This requirement is for any Family Advocacy Program personnel working with MTFs and requires personnel to receive the annual influenza vaccination. CICONIX LLC is an Equal Opportunity Employer, including disability/vets. We E-Verify all employees.
Job Description Job Description Family Advocacy Program Assistant About CICONIX: CICONIX LLC is a Veteran Owned Small Business specializing in business advisory and technical assistance for military health programs. We value exceptional people, unwavering integrity, inclusive collaboration, and enduring impact. . Location(s): Anchorage, Alaska JBER Air Force Base . Position Offers: Full-time/long-term position Regular weekly hours () No calls, nights, weekends, or holidays! Full benefit program, including: health, PTO, and 401k + contribution . Requirements: Associate's Degree High proficiency in Microsoft Office Summary: Join our dynamic team as a Family Advocacy Program Assistant (FAPA)! As a key member, you'll manage government data systems, ensuring accurate maltreatment data entry. Your role extends to providing administrative and computer support for programs like Maltreatment Intervention and New Parent Support. Collaborating with the Family Advocacy Officer, you'll contribute to data management, compile statistics, and assist in research initiatives. If you're passionate about prevention, you'll work closely with the prevention team, offering services, briefings, and educational presentations to diverse audiences. Join us in making a difference in the lives of military families! Apply now for a rewarding career that combines administrative skills with a commitment to family well-being. . About the Role: The FAPA is a member of the multidisciplinary Family Advocacy Program (FAP) team and is responsible for providing administrative, technical, and prevention services. Administratively, the FAPA is responsible for the maintenance of the government's automated data collection systems, including the FAPNet. The FAPA shall ensure that maltreatment data is entered into FAPNet. FAPAs shall not enter clinical data into FAPNet, treatment providers are responsible for entering clinical data. The FAPA shall provide administrative and computer support to The Maltreatment Intervention, New Parent Support Program (NPSP), and Outreach components via FAPNet, and other software programs, as well as managing computer resources. The FAPA, in conjunction with the Family Advocacy Offer (FAO) who leads the FAP team, shall manage data to provide information regarding patient satisfaction, recidivism, and clinical outcome measures. The FAPA shall compile statistical data, prepare minutes, agendas, and notification letters in accordance with FAP Standards, and other written communication as requested by the FAO. The FAPA shall assist in the research and evaluation program by administering data collection assessment instruments to individuals referred to the FAP. The FAPA shall process and score instruments initially and on a follow-up basis as specified by the FAO or Air Force FAP. The FAPA shall assist the FAOM and FAIS in administering, scoring and maintaining secondary prevention program measurement instruments in support of the Outreach Program. The FAPA shall work in collaboration with the prevention team to: Provide supportive services to NPSP clients under the oversight of the NPSP case manager. The FAPA may accompany a Family Advocacy Nurse (FAN), Family Advocacy Treatment Manager (FATM), Family Advocacy Intervention Specialist (FAIS), and Family Advocacy Officer (FAO) to a home visit upon occasion. Assist the FAIS with scheduling and preparation for the Outreach Prevention Management Council (OPMC) and will record and finalize OPMC minutes. Provide prevention services, briefings, educational presentations, and activities targeted to installation leadership, active duty and family members, community, and base agencies. Community prevention activities shall be coordinated with the FAO and the FAIS. In the absence of a Family Advocacy Intervention Specialist (FAIS), the FAPA may provide orientation and annual training to Squadron Commanders and First Sergeants as directed by the FAO. The FAPA shall not provide Special Needs Identification and Assignment Coordination Services (formerly EFMP services), to include administrative support or relocation clearances. When a FAPA has direct contact with Family Advocacy maltreatment clients or clients with open NPSP records, a note will be made in the record within 72 hours of client contact and reviewed by a provider to determine if co-signature is required. FAPAs shall not conduct intake interviews with FAP clients. When a FAPA has contact with NPSP clients, a contact note shall be created in the 'contact notes' section in the NPSP module in FAPNet . Qualifications: Education: Associate degree in Education or Teacher Certification Program, Social Behavior, Human Behavior, or Health Care. Experience: Developing an education curriculum with learning objectives and outcomes are essential. It is critical the FAPA have a high proficiency in Microsoft Office and various database and software programs. Security & Background Check: Ability to obtain and maintain a government security clearance. Additional Requirements: Willingness to comply with the government vaccination requirements, reflected of CDC guidelines, for diseases including Hepatitis B, measles, mumps, rubella, varicella, influenza, and proof of a negative TB skin test. This requirement is for any Family Advocacy Program personnel working with MTFs and requires personnel to receive the annual influenza vaccination. CICONIX LLC is an Equal Opportunity Employer, including disability/vets. We E-Verify all employees.
Enterprise Technology Services (Etek)
Leesburg, Virginia
Job Description Job Description ETEK is searching for a part-time Enterprise Operations Center (EOC) Technician to join our Infrastructure support team. The EOC provides 24X7X365 monitoring and alerts for infrastructure operations and services. They monitor the current state of the production environment and identify unscheduled interruptions to systems and services when they occur. The EOC oversees root cause analysis of problems and service interruptions across the organization, chairs and facilitates service and system restoration efforts and communications working closely with Network Operations, Data Center Services, Solution Delivery, Information Security & Privacy, and other stakeholders. Responsibilities: Provide onsite coverage for monitoring enterprise systems supporting services 24X7X365, One opening for : 12pm to 12:30am, Saturday and Sunday Facilitate technical meetings, take detailed notes and write after action/postmortem reports. Communicate, coordinate and facilitate ad hoc conference calls among service and system SME to resolve service interruption affecting production services. Review and respond to events reported by customers or monitoring tools. Follow and develop SOPs. Manage and maintain SolarWinds System. Complete assigned tasks and small projects with little or no supervision. Manage and maintain SolarWinds monitoring and alerts. Resolve all but unique technical problems without the intervention of management or a more experienced technical specialist. Escalate problems to management as necessary. Develop and recommend techniques to address problem situations. Meet with customers to identify requirements and appropriate levels of service. Skills Required: A Bachelor's degree in IT + 5 years of IT experience or 13 years of IT experience. Excellent communication skills. Ability to summarize and communicate technical issues succinctly. Strong writing skills and ability to develop and follow processes and SOPs. General network knowledge of Firewalls, switches and servers. Such as Windows Servers, Linux Servers, Active Directory, Cisco Switches, Checkpoint Firewalls, WAN/LAN, Amazon and Azure Cloud Services, etc. SolarWinds tools use experience with the following modules: WPM, APM, SAM, EOC, NPM. Skills Preferred: Bachelor's degree in Information Technology or related field. Experience working with a large organization (>35,000 customers). Experience collaborating with peer and client teams. Experience working remotely and onsite. Experience working irregular shifts. Experience using a Helpdesk system - ServiceNow is a plus Security+ and or Network+ certifications
Job Description Job Description ETEK is searching for a part-time Enterprise Operations Center (EOC) Technician to join our Infrastructure support team. The EOC provides 24X7X365 monitoring and alerts for infrastructure operations and services. They monitor the current state of the production environment and identify unscheduled interruptions to systems and services when they occur. The EOC oversees root cause analysis of problems and service interruptions across the organization, chairs and facilitates service and system restoration efforts and communications working closely with Network Operations, Data Center Services, Solution Delivery, Information Security & Privacy, and other stakeholders. Responsibilities: Provide onsite coverage for monitoring enterprise systems supporting services 24X7X365, One opening for : 12pm to 12:30am, Saturday and Sunday Facilitate technical meetings, take detailed notes and write after action/postmortem reports. Communicate, coordinate and facilitate ad hoc conference calls among service and system SME to resolve service interruption affecting production services. Review and respond to events reported by customers or monitoring tools. Follow and develop SOPs. Manage and maintain SolarWinds System. Complete assigned tasks and small projects with little or no supervision. Manage and maintain SolarWinds monitoring and alerts. Resolve all but unique technical problems without the intervention of management or a more experienced technical specialist. Escalate problems to management as necessary. Develop and recommend techniques to address problem situations. Meet with customers to identify requirements and appropriate levels of service. Skills Required: A Bachelor's degree in IT + 5 years of IT experience or 13 years of IT experience. Excellent communication skills. Ability to summarize and communicate technical issues succinctly. Strong writing skills and ability to develop and follow processes and SOPs. General network knowledge of Firewalls, switches and servers. Such as Windows Servers, Linux Servers, Active Directory, Cisco Switches, Checkpoint Firewalls, WAN/LAN, Amazon and Azure Cloud Services, etc. SolarWinds tools use experience with the following modules: WPM, APM, SAM, EOC, NPM. Skills Preferred: Bachelor's degree in Information Technology or related field. Experience working with a large organization (>35,000 customers). Experience collaborating with peer and client teams. Experience working remotely and onsite. Experience working irregular shifts. Experience using a Helpdesk system - ServiceNow is a plus Security+ and or Network+ certifications
Reliable Heating & Air
Kennesaw, Georgia
Job Description Job Description Summary Do you want to join one of the nation's fastest-growing home services businesses with multiple locations across the U.S.? We're looking for a curious, digitally savvy marketer who is passionate about finding new ways to drive growth across our multiple US distinct brands. As the Digital Growth Specialist , you'll work across the digital customer journey, from how customers find us to how they engage, convert and stay connected with our brands. You'll work across paid and organic search, websites, email marketing, automation, AI and emerging digital tools, using them together to generate more leads, improve conversion and help more customers. We are looking for a well-rounded digital marketer , not someone focused on one channel all day. Our approach is to build strong, sustainable campaigns and systems that can be monitored and improved without constant manual intervention, then focus on the next meaningful opportunity for growth. This is a hands-on role for someone who likes to dig into the data, find opportunities and figure out how to make them happen. This position is 100% on site at our Kennesaw, GA Headquarters. Key Responsibilities Digital Acquisition & Visibility Manage paid search, SEO, local search and emerging search visibility across multiple brands and markets. Manage campaign structure, budgets, targeting and optimization to maximize qualified demand, market visibility and business return. Monitor search trends, competitors and AI/LLM visibility and act on meaningful opportunities. Website & Conversion Improve websites and landing pages to generate more calls, leads and booked appointments. Identify friction across forms, online scheduling, offers and other conversion points. Work with web and marketing partners to implement and measure improvements. Email, Lifecycle & Automation Build email and digital journeys for lead follow-up, reactivation, maintenance, replacement and cross-sell. Use customer data and segmentation to improve relevance and response. Build scalable lead follow-up and recovery using CRM tools, Zapier, automation and AI-assisted response. Analytics, Budget & Growth Track performance from traffic through leads, bookings and revenue where available. Manage digital budgets and pacing across brands and markets. Evaluate performance based on overall business impact, not isolated platform metrics. Prioritize the initiatives most likely to create meaningful incremental growth. Business & Partner Collaboration Build strong relationships with General Managers and local teams to understand each market and business need. Work across marketing, operations, call center, web and other internal teams to improve the customer journey. Leverage agencies and outside partners when additional expertise or execution support is needed. Build solutions that are scalable, repeatable and do not require unnecessary manual management. Technology & Continuous Improvement Evaluate new digital tools, platforms, automation and AI capabilities that could improve marketing performance or customer experience. Build processes and solutions that are scalable, repeatable and capable of operating effectively without unnecessary manual intervention. Work across marketing, operations, call center, web and external partners to connect systems and remove gaps in the customer journey. Qualifications 3-5 years of hands-on digital or performance marketing experience. Strong paid search experience, with working knowledge of SEO, website conversion and lead generation. Experience with email marketing, lifecycle campaigns, CRM or marketing automation preferred. Familiarity with GA4, Google Tag Manager, Looker Studio and tools such as SEMrush/Ahrefs. Comfortable using tools such as Zapier, AI platforms and emerging digital technology. Strong analytical skills and experience managing budgets and performance across multiple campaigns or markets. Working knowledge of CMS platforms and basic HTML/CSS. Strong communicator who can work with business leaders, internal teams, agencies and vendors. Self-starter who can manage multiple priorities, identify opportunities and turn ideas into execution. Please note that any offer of employment is conditional upon successful completion of a background check, drug screen, and motor vehicle record review (as applicable). Reliable is proud to be an equal opportunity employer, celebrating diversity and creating an inclusive environment for all employees. We do not discriminate in our employment practices based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, pregnancy or related condition, marital status, military or veteran status or any other basis protected by federal, state, or local law.
Job Description Job Description Summary Do you want to join one of the nation's fastest-growing home services businesses with multiple locations across the U.S.? We're looking for a curious, digitally savvy marketer who is passionate about finding new ways to drive growth across our multiple US distinct brands. As the Digital Growth Specialist , you'll work across the digital customer journey, from how customers find us to how they engage, convert and stay connected with our brands. You'll work across paid and organic search, websites, email marketing, automation, AI and emerging digital tools, using them together to generate more leads, improve conversion and help more customers. We are looking for a well-rounded digital marketer , not someone focused on one channel all day. Our approach is to build strong, sustainable campaigns and systems that can be monitored and improved without constant manual intervention, then focus on the next meaningful opportunity for growth. This is a hands-on role for someone who likes to dig into the data, find opportunities and figure out how to make them happen. This position is 100% on site at our Kennesaw, GA Headquarters. Key Responsibilities Digital Acquisition & Visibility Manage paid search, SEO, local search and emerging search visibility across multiple brands and markets. Manage campaign structure, budgets, targeting and optimization to maximize qualified demand, market visibility and business return. Monitor search trends, competitors and AI/LLM visibility and act on meaningful opportunities. Website & Conversion Improve websites and landing pages to generate more calls, leads and booked appointments. Identify friction across forms, online scheduling, offers and other conversion points. Work with web and marketing partners to implement and measure improvements. Email, Lifecycle & Automation Build email and digital journeys for lead follow-up, reactivation, maintenance, replacement and cross-sell. Use customer data and segmentation to improve relevance and response. Build scalable lead follow-up and recovery using CRM tools, Zapier, automation and AI-assisted response. Analytics, Budget & Growth Track performance from traffic through leads, bookings and revenue where available. Manage digital budgets and pacing across brands and markets. Evaluate performance based on overall business impact, not isolated platform metrics. Prioritize the initiatives most likely to create meaningful incremental growth. Business & Partner Collaboration Build strong relationships with General Managers and local teams to understand each market and business need. Work across marketing, operations, call center, web and other internal teams to improve the customer journey. Leverage agencies and outside partners when additional expertise or execution support is needed. Build solutions that are scalable, repeatable and do not require unnecessary manual management. Technology & Continuous Improvement Evaluate new digital tools, platforms, automation and AI capabilities that could improve marketing performance or customer experience. Build processes and solutions that are scalable, repeatable and capable of operating effectively without unnecessary manual intervention. Work across marketing, operations, call center, web and external partners to connect systems and remove gaps in the customer journey. Qualifications 3-5 years of hands-on digital or performance marketing experience. Strong paid search experience, with working knowledge of SEO, website conversion and lead generation. Experience with email marketing, lifecycle campaigns, CRM or marketing automation preferred. Familiarity with GA4, Google Tag Manager, Looker Studio and tools such as SEMrush/Ahrefs. Comfortable using tools such as Zapier, AI platforms and emerging digital technology. Strong analytical skills and experience managing budgets and performance across multiple campaigns or markets. Working knowledge of CMS platforms and basic HTML/CSS. Strong communicator who can work with business leaders, internal teams, agencies and vendors. Self-starter who can manage multiple priorities, identify opportunities and turn ideas into execution. Please note that any offer of employment is conditional upon successful completion of a background check, drug screen, and motor vehicle record review (as applicable). Reliable is proud to be an equal opportunity employer, celebrating diversity and creating an inclusive environment for all employees. We do not discriminate in our employment practices based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, pregnancy or related condition, marital status, military or veteran status or any other basis protected by federal, state, or local law.