Job Description Job Description Simpatico Systems is a team of engineers who align our goals with our customers' organizational objectives, delivering IT, cybersecurity, cloud, networking, and low-voltage solutions. We design systems that are simple, effective, affordable, and results-driven. We take the time to understand each client's business needs and provide customized technology solutions that drive success. Most importantly: We enjoy solving complex technology challenges and building lasting relationships with our customers. Simpatico Systems was formed in 2013 through the merger of Ironfish Technologies and Business Audio Environments (BAE). With more than 40 years of combined experience delivering exceptional service, our team is dedicated to innovation, growth, and customer success. As we continue expanding into new markets, we are seeking talented professionals who are passionate about technology and thrive in a fast-paced MSP environment. Our Opportunity The Tier 2 Escalation Technician serves as a senior technical resource within the Operations Team, handling advanced support issues escalated from the helpdesk. This role requires a highly experienced IT professional with strong networking expertise, extensive troubleshooting capabilities, and previous Managed Service Provider (MSP) experience. You will work directly with clients, vendors, and internal engineering teams to diagnose and resolve complex infrastructure, server, cloud, security, and networking issues while helping drive continuous improvement across the service desk. What You'll Do Act as the primary escalation point for the helpdesk Troubleshoot and resolve advanced networking, server, workstation, and cloud-related issues Manage incidents from escalation through resolution while maintaining exceptional customer communication Support Microsoft 365, Azure, Windows Server, Active Directory, and virtualization platforms Diagnose and resolve VPN, firewall, switching, routing, DNS, DHCP, and wireless networking issues Perform root cause analysis and identify recurring issues to improve service delivery Assist with infrastructure projects, migrations, and upgrades Provide onsite and remote support for SMB and enterprise clients Create and maintain technical documentation, SOPs, and knowledge base articles Mentor and train helpdesk technicians on troubleshooting methodology and best practices Collaborate with engineers and project teams on complex technical issues Participate in on-call rotation as required Required Qualifications 5+ years of IT support experience 3+ years working in a Managed Service Provider (MSP) environment Strong understanding of networking fundamentals, including: TCP/IP VLANs Routing and Switching Wireless Networking DNS DHCP VPN Technologies Firewall Management Advanced troubleshooting skills across Windows environments Experience supporting Microsoft 365 and Exchange Online Strong knowledge of Active Directory, Group Policy, and Azure AD/Entra ID Experience with virtualization technologies such as VMware and Hyper-V Ability to troubleshoot complex technical issues independently Exceptional verbal and written communication skills Proven ability to manage multiple priorities in a fast-paced environment Strong customer service and client relationship skills Valid driver's license and reliable transportation Preferred Qualifications Microsoft Certifications (MS-102, AZ-104, AZ-700, AZ-802, MD-102, etc.) CompTIA Network+, Security+, or equivalent certifications Unifi,Fortinet, Cisco, or Meraki experience ConnectWise Manage and Automate experience Experience supporting enterprise networking environments ITIL Foundations certification Cybersecurity experience and knowledge of security best practices Experience with backup and disaster recovery solutions What You'll Get Competitive salary based on experience Performance-based bonus opportunities Comprehensive medical, dental, and vision benefits Paid time off and holidays Company-sponsored training and certification reimbursement Career advancement opportunities Collaborative and team-oriented culture Opportunity to work with cutting-edge technologies and a diverse client base Job Type Full-Time Schedule Monday through Friday On-call rotation required Occasional after-hours maintenance support Salary Range $65,000 - $85,000+ DOE Why Join Simpatico Systems? We're looking for a seasoned technical professional who enjoys solving difficult problems, mentoring others, and delivering exceptional service. If you thrive in an MSP environment, enjoy networking and infrastructure technologies, and want a clear path toward engineering or leadership roles, we'd love to talk with you.
09/30/2026
Full time
Job Description Job Description Simpatico Systems is a team of engineers who align our goals with our customers' organizational objectives, delivering IT, cybersecurity, cloud, networking, and low-voltage solutions. We design systems that are simple, effective, affordable, and results-driven. We take the time to understand each client's business needs and provide customized technology solutions that drive success. Most importantly: We enjoy solving complex technology challenges and building lasting relationships with our customers. Simpatico Systems was formed in 2013 through the merger of Ironfish Technologies and Business Audio Environments (BAE). With more than 40 years of combined experience delivering exceptional service, our team is dedicated to innovation, growth, and customer success. As we continue expanding into new markets, we are seeking talented professionals who are passionate about technology and thrive in a fast-paced MSP environment. Our Opportunity The Tier 2 Escalation Technician serves as a senior technical resource within the Operations Team, handling advanced support issues escalated from the helpdesk. This role requires a highly experienced IT professional with strong networking expertise, extensive troubleshooting capabilities, and previous Managed Service Provider (MSP) experience. You will work directly with clients, vendors, and internal engineering teams to diagnose and resolve complex infrastructure, server, cloud, security, and networking issues while helping drive continuous improvement across the service desk. What You'll Do Act as the primary escalation point for the helpdesk Troubleshoot and resolve advanced networking, server, workstation, and cloud-related issues Manage incidents from escalation through resolution while maintaining exceptional customer communication Support Microsoft 365, Azure, Windows Server, Active Directory, and virtualization platforms Diagnose and resolve VPN, firewall, switching, routing, DNS, DHCP, and wireless networking issues Perform root cause analysis and identify recurring issues to improve service delivery Assist with infrastructure projects, migrations, and upgrades Provide onsite and remote support for SMB and enterprise clients Create and maintain technical documentation, SOPs, and knowledge base articles Mentor and train helpdesk technicians on troubleshooting methodology and best practices Collaborate with engineers and project teams on complex technical issues Participate in on-call rotation as required Required Qualifications 5+ years of IT support experience 3+ years working in a Managed Service Provider (MSP) environment Strong understanding of networking fundamentals, including: TCP/IP VLANs Routing and Switching Wireless Networking DNS DHCP VPN Technologies Firewall Management Advanced troubleshooting skills across Windows environments Experience supporting Microsoft 365 and Exchange Online Strong knowledge of Active Directory, Group Policy, and Azure AD/Entra ID Experience with virtualization technologies such as VMware and Hyper-V Ability to troubleshoot complex technical issues independently Exceptional verbal and written communication skills Proven ability to manage multiple priorities in a fast-paced environment Strong customer service and client relationship skills Valid driver's license and reliable transportation Preferred Qualifications Microsoft Certifications (MS-102, AZ-104, AZ-700, AZ-802, MD-102, etc.) CompTIA Network+, Security+, or equivalent certifications Unifi,Fortinet, Cisco, or Meraki experience ConnectWise Manage and Automate experience Experience supporting enterprise networking environments ITIL Foundations certification Cybersecurity experience and knowledge of security best practices Experience with backup and disaster recovery solutions What You'll Get Competitive salary based on experience Performance-based bonus opportunities Comprehensive medical, dental, and vision benefits Paid time off and holidays Company-sponsored training and certification reimbursement Career advancement opportunities Collaborative and team-oriented culture Opportunity to work with cutting-edge technologies and a diverse client base Job Type Full-Time Schedule Monday through Friday On-call rotation required Occasional after-hours maintenance support Salary Range $65,000 - $85,000+ DOE Why Join Simpatico Systems? We're looking for a seasoned technical professional who enjoys solving difficult problems, mentoring others, and delivering exceptional service. If you thrive in an MSP environment, enjoy networking and infrastructure technologies, and want a clear path toward engineering or leadership roles, we'd love to talk with you.
Job Description Job Description Location: Schriever Space Force Base, Colorado Springs, CO Clearance Required: Active DoW Secret Security Clearance Travel Required: Up to 10% of the time LaunchTech is a veteran-owned company that prides itself on delivering service before self and excellence in all we do. We are seeking dynamic professionals who embody our core values of Integrity, Commitment, and Excellence to join our growing Crew in support of our customers across the federal, state, and commercial markets. We are seeking a GNOSC Watch Officer/Network Engineer to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. What You'll Be Doing Be responsible for all facets of a continuous 24/7 Global Network Operations and Security Center. Execute network, system, and cloud systems monitoring/surveillance, environmental monitoring, incident management and MDA Cybersecurity. Support and service maintenance activities to include Change Management coordination during the assigned quarterly rotating shift day/night shifts. Be responsible for all aspects of IT incident management and escalation, ensuring that incidents are effectively escalated, managed and resolved with full communication of status, plans, and actions provided to executive management and the Government customer. The successful candidate will: Have excellent communication skills, verbal and written, at both technical and senior/Executive management levels. Understand Command level Management. Be able to speak clearly to diverse cultural audiences, VIPs, and dignitaries. Be able to perform as a section trainer and create lesson plans. Be able to operate within a stressful high speed Operational environment and be able to multi-task. What You Bring Basic Requirements: Must have 1, or more, years of IT experience Must have a current DoD 8570.01 IAT Level II Certification such as CompTIA Security+ CE Certification or higher. Must have an active DoW Secret Security Clearance Desired Requirements: Have experience in metrics-based IT Operations and Maintenance (O&M) teams. Have experience with Remedy and SNMP monitoring tools (e.g., SolarWinds and StruxureWare Datacenter Expert). Have education or experience with ITIL framework and ITIL-based processes, to include continual service improvement, change management, and problem investigation. Have previous work experience as a Windows/Linux System Administrator supporting a large Enterprise with knowledge of Microsoft Active Directory, Windows 2008/2012, Linux/UNIX Operating Systems, EMC Storage, Symantec NetBackup and SCCM Patch Management solutions. Have previous work experience as a network engineer, including hands-on experience designing, implementing and managing network components including switches, routers, firewalls, and cryptographic devices. Have experience with Cyber-defense or information assurance, including experience with DISA mandated security tools to include Assured Compliance Assessment Solution (ACAS), Host Based Security System (HBSS), analyze results and create reports Have knowledge of IT Network Operations and connectivity devices that inter-relate with Public Key Infrastructure authentication and Information Security practices. Have Network Operations experience in a network operations center or other 24x7x365 IT Operations environment. Have knowledge of Cybersecurity principles and how to execute system/network security analysis. Have a working knowledge of Tier III Information Assurance practices, IT security governance, security administration, project management, logistics, and Cybersecurity compliance requirements. Have Quality Assurance/Quality Control Inspection process knowledge. Why LaunchTech? LaunchTech is built on a single standard: Excellence, Period. This role places you at the operational heart of a 24/7 enterprise network operations center defending the nation's missile defense infrastructure around the clock. We offer: Medical, Dental, and Vision coverage 401(k) with company match Paid Time Off (PTO) Mission-driven work with opportunities to grow And more Ready to Join the LaunchTech Crew? LaunchTech is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, protected veteran status, color, sex, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, or any other status protected under federal, state, or local law. Visit to learn more about how we deliver Excellence, Period. Powered by JazzHR NYRvODyGdv
09/28/2026
Full time
Job Description Job Description Location: Schriever Space Force Base, Colorado Springs, CO Clearance Required: Active DoW Secret Security Clearance Travel Required: Up to 10% of the time LaunchTech is a veteran-owned company that prides itself on delivering service before self and excellence in all we do. We are seeking dynamic professionals who embody our core values of Integrity, Commitment, and Excellence to join our growing Crew in support of our customers across the federal, state, and commercial markets. We are seeking a GNOSC Watch Officer/Network Engineer to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. What You'll Be Doing Be responsible for all facets of a continuous 24/7 Global Network Operations and Security Center. Execute network, system, and cloud systems monitoring/surveillance, environmental monitoring, incident management and MDA Cybersecurity. Support and service maintenance activities to include Change Management coordination during the assigned quarterly rotating shift day/night shifts. Be responsible for all aspects of IT incident management and escalation, ensuring that incidents are effectively escalated, managed and resolved with full communication of status, plans, and actions provided to executive management and the Government customer. The successful candidate will: Have excellent communication skills, verbal and written, at both technical and senior/Executive management levels. Understand Command level Management. Be able to speak clearly to diverse cultural audiences, VIPs, and dignitaries. Be able to perform as a section trainer and create lesson plans. Be able to operate within a stressful high speed Operational environment and be able to multi-task. What You Bring Basic Requirements: Must have 1, or more, years of IT experience Must have a current DoD 8570.01 IAT Level II Certification such as CompTIA Security+ CE Certification or higher. Must have an active DoW Secret Security Clearance Desired Requirements: Have experience in metrics-based IT Operations and Maintenance (O&M) teams. Have experience with Remedy and SNMP monitoring tools (e.g., SolarWinds and StruxureWare Datacenter Expert). Have education or experience with ITIL framework and ITIL-based processes, to include continual service improvement, change management, and problem investigation. Have previous work experience as a Windows/Linux System Administrator supporting a large Enterprise with knowledge of Microsoft Active Directory, Windows 2008/2012, Linux/UNIX Operating Systems, EMC Storage, Symantec NetBackup and SCCM Patch Management solutions. Have previous work experience as a network engineer, including hands-on experience designing, implementing and managing network components including switches, routers, firewalls, and cryptographic devices. Have experience with Cyber-defense or information assurance, including experience with DISA mandated security tools to include Assured Compliance Assessment Solution (ACAS), Host Based Security System (HBSS), analyze results and create reports Have knowledge of IT Network Operations and connectivity devices that inter-relate with Public Key Infrastructure authentication and Information Security practices. Have Network Operations experience in a network operations center or other 24x7x365 IT Operations environment. Have knowledge of Cybersecurity principles and how to execute system/network security analysis. Have a working knowledge of Tier III Information Assurance practices, IT security governance, security administration, project management, logistics, and Cybersecurity compliance requirements. Have Quality Assurance/Quality Control Inspection process knowledge. Why LaunchTech? LaunchTech is built on a single standard: Excellence, Period. This role places you at the operational heart of a 24/7 enterprise network operations center defending the nation's missile defense infrastructure around the clock. We offer: Medical, Dental, and Vision coverage 401(k) with company match Paid Time Off (PTO) Mission-driven work with opportunities to grow And more Ready to Join the LaunchTech Crew? LaunchTech is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, protected veteran status, color, sex, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, or any other status protected under federal, state, or local law. Visit to learn more about how we deliver Excellence, Period. Powered by JazzHR NYRvODyGdv
Job Description Job Description Overview We are seeking a CSfC Senior Network Engineer to join our team supporting Network Enterprise Technology Command (NETCOM) in Honolulu, HI. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Responsibilities RESPONSIBILITIES Assists the PM in the day-to-day management of leading Network Engineers. Must have an in-depth understanding of advanced networking O&M Commercial Solutions for Classified (CSfC) concepts and processes and experience applying these with little to no guidance. Must be able to provide guidance to others. Must be able to perform successfully in complex, unstructured situations. Must be proficient in multivendor networking environments in configuring firewalls, Intrusion Prevention/Detection systems, VPN gateways, routers, and switches (Cisco, Aruba, Juniper, Cisco ASA, etc.) Be able to develop and modify system scripts. Write standardized system documentation, including configuration guides, test procedures, test results, and training materials. Provide onsite training to technical and non-technical users on the daily use, management, and troubleshooting of the solution after installation. Support all Cross-Domain solution requirements Collaborate with other operations departments to design approved infrastructure Serve as the escalation contact during large outages for Tier 2 and 3 systems. Author network Engineering Design Packages to include detailed implementation project plans and procedures. Configures network, software, and hardware components to meet NSA CSfC, NIAP, and DoD requirements Performs network design and systems integration Designs, develops, implements, tests, and maintains complex secure communications networks Configuring/managing PKI Certificate Authorities for CSfC solutions Familiarity with Certificate Authority configuration (ISC CertAgent/MS Windows Server/Red Hat Certificate systems) Document configuration, test procedure, results, and training materials Preparing test reports and configuration documentation according to customer standards. Providing customer on-site training on solution daily use, management, and troubleshooting Provide tier 2 and 3 support as part of a technical team. Identify and recommend hardware and support solutions based on research and analysis of new technologies, interfacing with customers and vendors. Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the company. Apply DoD STIGs and IAVAs Perform special projects and other duties as assigned. REQUIRED QUALIFICATIONS Top Secret OR Higher OR Secret Clearance level with completed T5 investigation Active Professional Network certification (CCNP-Security, CCNA, HPE Aruba Networking Certified Professional - Switching, etc.) Must have experience with one or more networking vendors: Cisco, Aruba, Juniper, etc. One of the following DoD8140 Certifications : SecurityX/CASP+ CCNA CCNP Security CCSP (Certified Cloud Security Professional) GCED (GIAC Certified Enterprise Defender) GCIA (GIAC Certified Intrusion Analyst) GCLD (GIAC Cloud Security Essentials) GDSA (GIAC Defensible Security Architecture) GFACT (GIAC Foundational Cybersecurity Technologies) 10 or more years of experience in engineering MA/MS= 10 years; BS=12 years Qualifications WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Honolulu, HI Type of environment: Office Noise level: Low Work schedule: CONUS Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: Less than 20% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE United States Citizenship Top Secret Clearance requirement WAGE INFORMATION Target salary range: $133,000.00 - $165,000.00. The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees. OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. Many positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
09/28/2026
Full time
Job Description Job Description Overview We are seeking a CSfC Senior Network Engineer to join our team supporting Network Enterprise Technology Command (NETCOM) in Honolulu, HI. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Responsibilities RESPONSIBILITIES Assists the PM in the day-to-day management of leading Network Engineers. Must have an in-depth understanding of advanced networking O&M Commercial Solutions for Classified (CSfC) concepts and processes and experience applying these with little to no guidance. Must be able to provide guidance to others. Must be able to perform successfully in complex, unstructured situations. Must be proficient in multivendor networking environments in configuring firewalls, Intrusion Prevention/Detection systems, VPN gateways, routers, and switches (Cisco, Aruba, Juniper, Cisco ASA, etc.) Be able to develop and modify system scripts. Write standardized system documentation, including configuration guides, test procedures, test results, and training materials. Provide onsite training to technical and non-technical users on the daily use, management, and troubleshooting of the solution after installation. Support all Cross-Domain solution requirements Collaborate with other operations departments to design approved infrastructure Serve as the escalation contact during large outages for Tier 2 and 3 systems. Author network Engineering Design Packages to include detailed implementation project plans and procedures. Configures network, software, and hardware components to meet NSA CSfC, NIAP, and DoD requirements Performs network design and systems integration Designs, develops, implements, tests, and maintains complex secure communications networks Configuring/managing PKI Certificate Authorities for CSfC solutions Familiarity with Certificate Authority configuration (ISC CertAgent/MS Windows Server/Red Hat Certificate systems) Document configuration, test procedure, results, and training materials Preparing test reports and configuration documentation according to customer standards. Providing customer on-site training on solution daily use, management, and troubleshooting Provide tier 2 and 3 support as part of a technical team. Identify and recommend hardware and support solutions based on research and analysis of new technologies, interfacing with customers and vendors. Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the company. Apply DoD STIGs and IAVAs Perform special projects and other duties as assigned. REQUIRED QUALIFICATIONS Top Secret OR Higher OR Secret Clearance level with completed T5 investigation Active Professional Network certification (CCNP-Security, CCNA, HPE Aruba Networking Certified Professional - Switching, etc.) Must have experience with one or more networking vendors: Cisco, Aruba, Juniper, etc. One of the following DoD8140 Certifications : SecurityX/CASP+ CCNA CCNP Security CCSP (Certified Cloud Security Professional) GCED (GIAC Certified Enterprise Defender) GCIA (GIAC Certified Intrusion Analyst) GCLD (GIAC Cloud Security Essentials) GDSA (GIAC Defensible Security Architecture) GFACT (GIAC Foundational Cybersecurity Technologies) 10 or more years of experience in engineering MA/MS= 10 years; BS=12 years Qualifications WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Honolulu, HI Type of environment: Office Noise level: Low Work schedule: CONUS Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: Less than 20% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE United States Citizenship Top Secret Clearance requirement WAGE INFORMATION Target salary range: $133,000.00 - $165,000.00. The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees. OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. Many positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
Job Description Job Description We are seeking a Senior Network Security Engineer for an operations-first role supporting enterprise network security infrastructure across on-premises, remote-access, hybrid-cloud, and cloud-connected environments. This is not primarily an architecture/design role. The priority is a hands-on engineer who can administer, configure, maintain, troubleshoot, patch, upgrade, back up, validate, document, and operate production security platforms with minimal ramp-up. Firewall operations: hands-on Cisco and Palo Alto firewall administration, rule changes, NAT, troubleshooting, policy cleanup, upgrades, backups, logging, and production support. VPN / remote access: support for remote-access VPN, site-to-site VPN, user connectivity issues, certificates, authentication flows, and after-hours troubleshooting. RSA / MFA administration: RSA SecurID or equivalent MFA operations, token support, server administration, user troubleshooting, VPN integration, certificates, patching, backups, logs, and monitoring. Day-to-day operations: ticket resolution, monitoring alerts, health checks, change requests, incident support, maintenance windows, operational reporting, and customer support. Configuration and administration: installing, configuring, maintaining, patching, upgrading, backing up, validating, and troubleshooting assigned security platforms. Production troubleshooting: strong TCP/IP, DNS, routing, firewall logs, packet captures, VPN authentication, certificate, and connectivity troubleshooting. Documentation and process discipline: SOPs, runbooks, diagrams, change records, rollback plans, evidence collection, knowledge transfer, and formal change management. Federal/customer environment maturity: Public Trust eligibility, regulated-environment documentation, customer support, cross-team coordination, and comfort working with government stakeholders. The best candidate can credibly say: "I have operated enterprise Cisco and Palo Alto firewalls in production, handled firewall rule changes and troubleshooting, supported VPN users and site-to-site tunnels, administered or supported RSA/MFA tied to VPN access, followed formal change-management processes, maintained documentation and backups, and can step into daily operational support with minimal ramp-up." Scope and Role Boundaries Primary platforms include Cisco ASA/Firepower/FTD/FMC, Palo Alto NGFW/Panorama/GlobalProtect, remote-access and site-to-site VPN, RSA SecurID Authentication Manager or comparable MFA, monitoring/logging/SIEM integrations, and related network security controls. Coordinate with SOC/NOC, cloud, identity/directory, wireless/LAN, server, endpoint, system owner, application, governance, and vendor teams during changes, incidents, troubleshooting, compliance, and audit support. Cloudflare, Cisco ISE/NAC, secure web/email gateways, packet visibility tools, SD-WAN/SASE/ZTNA, AWS/Azure security, and F5/application-delivery awareness are useful where they intersect with assigned operational support, but the core need is firewall, VPN, RSA/MFA, and production operations. Key Responsibilities Provide daily, weekly, monthly, and annual operational support for assigned security systems, including tickets, alerts, health checks, email/phone support, metrics, status reporting, and operational validation. Administer and troubleshoot enterprise firewalls, including rule bases, NAT, segmentation, high availability, threat prevention, VPN integration, logging, secure baselines, rule reviews, recertification, cleanup, and decommissioning. Install, configure, maintain, patch, upgrade, back up, and validate firewall, VPN, MFA, and related network security systems in production environments. Support remote-access VPN, site-to-site VPN, partner connectivity, cloud connectivity, mobile/remote users, certificates, authentication policies, availability, utilization, and user access issues. Maintain and troubleshoot RSA SecurID Authentication Manager or equivalent MFA services, including servers/appliances, agents, certificates, HA, backups, logs, monitoring, directory integration, VPN authentication, and token lifecycle support. Respond to incidents, vulnerability notices, urgent requests, vendor advisories, PSIRT notices, system alerts, and emergency troubleshooting while minimizing service disruption. Use firewall logs, VPN logs, packet captures, SIEM data, monitoring tools, DNS/routing checks, and standard diagnostics to resolve complex connectivity, authentication, TLS/certificate, and application-flow issues. Create and maintain topology diagrams, equipment inventories, configurations, SOPs, runbooks, implementation plans, rollback plans, build/upgrade procedures, troubleshooting notes, and knowledge articles. Follow approved change, release, incident, problem, and configuration-management processes; prepare change records, peer-review materials, validation evidence, root-cause analysis, metrics, and audit artifacts. Support vulnerability remediation, POA&M tracking, continuous monitoring, compliance reviews, audit evidence collection, and coordination with ISSO, system owner, and security governance teams. Requirements 7+ years of experience in network security engineering, network infrastructure, cybersecurity infrastructure, or a closely related role. 5+ years of hands-on experience administering, maintaining, and troubleshooting enterprise firewall platforms in production environments. Hands-on experience with Cisco security technologies such as Cisco ASA, Firepower, FTD, FMC, AnyConnect/Secure Client, or equivalent Cisco firewall/VPN platforms. Hands-on experience with Palo Alto Networks technologies such as NGFW, Panorama, GlobalProtect, security profiles, App-ID/User-ID, logging, and policy optimization. Experience administering or supporting RSA SecurID Authentication Manager or comparable enterprise MFA/two-factor authentication platforms, including token support, server operations, patching/upgrades, backups, certificates, monitoring, and directory/VPN integration. Strong knowledge of firewall policy, NAT, VPNs, routing, DNS, DHCP, BGP, TLS/certificates, packet captures, log analysis, segmentation, high availability, and common network diagnostic tools. Experience with enterprise monitoring, logging, SIEM, alerting, vulnerability management, incident response, formal change management, and regulated-environment documentation. Ability to create clear technical documentation, support customers and stakeholders, prioritize operational work, communicate clearly, and coordinate across technical teams. Ability to obtain and maintain a Public Trust background investigation. Desired Certifications Relevant certifications are helpful but should not replace demonstrated hands-on experience. Examples include CCNP Security, CCIE Security, PCNSE, PCCSE, CISSP, CCSP, AWS Certified Security - Specialty, AWS Advanced Networking - Specialty, Microsoft Certified: Azure Security Engineer Associate, Microsoft Certified: Azure Network Engineer Associate, CompTIA Security+, CompTIA CySA+, GIAC certifications, or equivalent vendor/cloud certifications. Core Competencies Enterprise firewall engineering and policy lifecycle management VPN, remote access, RSA/MFA, and token lifecycle operations Cloudflare, edge security, secure access, and Zero Trust support Content filtering, secure web/email gateway, and NAC operations Hybrid-cloud network security and secure connectivity Monitoring, logging, SIEM integration, and incident response support Security visibility, packet analysis, and advanced troubleshooting Vulnerability remediation, compliance evidence, and POA&M support Change management, documentation, reporting, and operational metrics Technical leadership, customer support, and cross-team collaboration Benefits 401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance
09/28/2026
Full time
Job Description Job Description We are seeking a Senior Network Security Engineer for an operations-first role supporting enterprise network security infrastructure across on-premises, remote-access, hybrid-cloud, and cloud-connected environments. This is not primarily an architecture/design role. The priority is a hands-on engineer who can administer, configure, maintain, troubleshoot, patch, upgrade, back up, validate, document, and operate production security platforms with minimal ramp-up. Firewall operations: hands-on Cisco and Palo Alto firewall administration, rule changes, NAT, troubleshooting, policy cleanup, upgrades, backups, logging, and production support. VPN / remote access: support for remote-access VPN, site-to-site VPN, user connectivity issues, certificates, authentication flows, and after-hours troubleshooting. RSA / MFA administration: RSA SecurID or equivalent MFA operations, token support, server administration, user troubleshooting, VPN integration, certificates, patching, backups, logs, and monitoring. Day-to-day operations: ticket resolution, monitoring alerts, health checks, change requests, incident support, maintenance windows, operational reporting, and customer support. Configuration and administration: installing, configuring, maintaining, patching, upgrading, backing up, validating, and troubleshooting assigned security platforms. Production troubleshooting: strong TCP/IP, DNS, routing, firewall logs, packet captures, VPN authentication, certificate, and connectivity troubleshooting. Documentation and process discipline: SOPs, runbooks, diagrams, change records, rollback plans, evidence collection, knowledge transfer, and formal change management. Federal/customer environment maturity: Public Trust eligibility, regulated-environment documentation, customer support, cross-team coordination, and comfort working with government stakeholders. The best candidate can credibly say: "I have operated enterprise Cisco and Palo Alto firewalls in production, handled firewall rule changes and troubleshooting, supported VPN users and site-to-site tunnels, administered or supported RSA/MFA tied to VPN access, followed formal change-management processes, maintained documentation and backups, and can step into daily operational support with minimal ramp-up." Scope and Role Boundaries Primary platforms include Cisco ASA/Firepower/FTD/FMC, Palo Alto NGFW/Panorama/GlobalProtect, remote-access and site-to-site VPN, RSA SecurID Authentication Manager or comparable MFA, monitoring/logging/SIEM integrations, and related network security controls. Coordinate with SOC/NOC, cloud, identity/directory, wireless/LAN, server, endpoint, system owner, application, governance, and vendor teams during changes, incidents, troubleshooting, compliance, and audit support. Cloudflare, Cisco ISE/NAC, secure web/email gateways, packet visibility tools, SD-WAN/SASE/ZTNA, AWS/Azure security, and F5/application-delivery awareness are useful where they intersect with assigned operational support, but the core need is firewall, VPN, RSA/MFA, and production operations. Key Responsibilities Provide daily, weekly, monthly, and annual operational support for assigned security systems, including tickets, alerts, health checks, email/phone support, metrics, status reporting, and operational validation. Administer and troubleshoot enterprise firewalls, including rule bases, NAT, segmentation, high availability, threat prevention, VPN integration, logging, secure baselines, rule reviews, recertification, cleanup, and decommissioning. Install, configure, maintain, patch, upgrade, back up, and validate firewall, VPN, MFA, and related network security systems in production environments. Support remote-access VPN, site-to-site VPN, partner connectivity, cloud connectivity, mobile/remote users, certificates, authentication policies, availability, utilization, and user access issues. Maintain and troubleshoot RSA SecurID Authentication Manager or equivalent MFA services, including servers/appliances, agents, certificates, HA, backups, logs, monitoring, directory integration, VPN authentication, and token lifecycle support. Respond to incidents, vulnerability notices, urgent requests, vendor advisories, PSIRT notices, system alerts, and emergency troubleshooting while minimizing service disruption. Use firewall logs, VPN logs, packet captures, SIEM data, monitoring tools, DNS/routing checks, and standard diagnostics to resolve complex connectivity, authentication, TLS/certificate, and application-flow issues. Create and maintain topology diagrams, equipment inventories, configurations, SOPs, runbooks, implementation plans, rollback plans, build/upgrade procedures, troubleshooting notes, and knowledge articles. Follow approved change, release, incident, problem, and configuration-management processes; prepare change records, peer-review materials, validation evidence, root-cause analysis, metrics, and audit artifacts. Support vulnerability remediation, POA&M tracking, continuous monitoring, compliance reviews, audit evidence collection, and coordination with ISSO, system owner, and security governance teams. Requirements 7+ years of experience in network security engineering, network infrastructure, cybersecurity infrastructure, or a closely related role. 5+ years of hands-on experience administering, maintaining, and troubleshooting enterprise firewall platforms in production environments. Hands-on experience with Cisco security technologies such as Cisco ASA, Firepower, FTD, FMC, AnyConnect/Secure Client, or equivalent Cisco firewall/VPN platforms. Hands-on experience with Palo Alto Networks technologies such as NGFW, Panorama, GlobalProtect, security profiles, App-ID/User-ID, logging, and policy optimization. Experience administering or supporting RSA SecurID Authentication Manager or comparable enterprise MFA/two-factor authentication platforms, including token support, server operations, patching/upgrades, backups, certificates, monitoring, and directory/VPN integration. Strong knowledge of firewall policy, NAT, VPNs, routing, DNS, DHCP, BGP, TLS/certificates, packet captures, log analysis, segmentation, high availability, and common network diagnostic tools. Experience with enterprise monitoring, logging, SIEM, alerting, vulnerability management, incident response, formal change management, and regulated-environment documentation. Ability to create clear technical documentation, support customers and stakeholders, prioritize operational work, communicate clearly, and coordinate across technical teams. Ability to obtain and maintain a Public Trust background investigation. Desired Certifications Relevant certifications are helpful but should not replace demonstrated hands-on experience. Examples include CCNP Security, CCIE Security, PCNSE, PCCSE, CISSP, CCSP, AWS Certified Security - Specialty, AWS Advanced Networking - Specialty, Microsoft Certified: Azure Security Engineer Associate, Microsoft Certified: Azure Network Engineer Associate, CompTIA Security+, CompTIA CySA+, GIAC certifications, or equivalent vendor/cloud certifications. Core Competencies Enterprise firewall engineering and policy lifecycle management VPN, remote access, RSA/MFA, and token lifecycle operations Cloudflare, edge security, secure access, and Zero Trust support Content filtering, secure web/email gateway, and NAC operations Hybrid-cloud network security and secure connectivity Monitoring, logging, SIEM integration, and incident response support Security visibility, packet analysis, and advanced troubleshooting Vulnerability remediation, compliance evidence, and POA&M support Change management, documentation, reporting, and operational metrics Technical leadership, customer support, and cross-team collaboration Benefits 401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance
Job Description Job Description Benefits: 401(k) Competitive salary Dental insurance Health insurance Paid time off Vision insurance Cimarron is seeking a GNOSC Watch Officer/Network Engineer to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract at Schriever Space Force Base in the Colorado Springs, CO area. Key Duties: Responsible for all facets of a continuous 24/7 Global Network Operations and Security Center. Execute network, system, and cloud systems monitoring/surveillance, environmental monitoring, incident management and MDA Cybersecurity. Be responsible for all aspects of IT incident management and escalation, ensuring that incidents are effectively escalated, managed and resolved with full communication of status, plans, and actions provided to executive management and the Government customer. Support and service maintenance activities to include Change Management coordination during the assigned quarterly rotating shift day/night shifts. Required Skills, Experience, and Education: Due to facility security requirements, only U.S. citizens are eligible for consideration at this time. Ability to complete a pre-employment background check and drug screening, which will include, but is not limited to, testing for marijuana use. This position requires access to federal facilities. Candidates must possess a valid, unexpired Real ID-compliant driver's license or state-issued identification card at the time of hire. If you are unsure whether your ID is Real ID-compliant, please check for the star symbol in the upper portion of your driver's license or state ID. Active Secret Clearance. Current DoD 8570 IAT Level II certification (ex., Security + CE, CySA, etc.). 1 or more years of IT experience. Excellent communication skills, verbal and written, at both technical and senior/Executive management levels. Understanding of Command level Management. Able to speak clearly to diverse cultural audiences, VIPs, and dignitaries. Able to perform as a section trainer and create lesson plans. Able to operate within a stressful high speed Operational environment and be able to multi-task. Desired Skills, Experience, and Education: Experience in metrics-based IT Operations and Maintenance (O&M) teams. Experience with Remedy and SNMP monitoring tools (e.g., SolarWinds and StruxureWare Datacenter Expert). Have education or experience with ITIL framework and ITIL-based processes, to include continual service improvement, change management, and problem investigation. Previous work experience as a Windows/Linux System Administrator supporting a large Enterprise with knowledge of Microsoft Active Directory, Windows 2008/2012, Linux/UNIX Operating Systems, EMC Storage, Symantec NetBackup and SCCM Patch Management solutions. Previous work experience as a network engineer, including hands-on experience designing, implementing and managing network components including switches, routers, firewalls, and cryptographic devices. Experience with Cyber-defense or information assurance, including experience with DISA mandated security tools to include Assured Compliance Assessment Solution (ACAS), Host Based Security System (HBSS), analyze results and create reports Knowledge of IT Network Operations and connectivity devices that inter-relate with Public Key Infrastructure authentication and Information Security practices. Network Operations experience in a network operations center or other 24x7x365 IT Operations environment. Knowledge of Cybersecurity principles and how to execute system/network security analysis. Have a working knowledge of Tier III Information Assurance practices, IT security governance, security administration, project management, logistics, and Cybersecurity compliance requirements. Quality Assurance/Quality Control Inspection process knowledge.
09/28/2026
Full time
Job Description Job Description Benefits: 401(k) Competitive salary Dental insurance Health insurance Paid time off Vision insurance Cimarron is seeking a GNOSC Watch Officer/Network Engineer to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract at Schriever Space Force Base in the Colorado Springs, CO area. Key Duties: Responsible for all facets of a continuous 24/7 Global Network Operations and Security Center. Execute network, system, and cloud systems monitoring/surveillance, environmental monitoring, incident management and MDA Cybersecurity. Be responsible for all aspects of IT incident management and escalation, ensuring that incidents are effectively escalated, managed and resolved with full communication of status, plans, and actions provided to executive management and the Government customer. Support and service maintenance activities to include Change Management coordination during the assigned quarterly rotating shift day/night shifts. Required Skills, Experience, and Education: Due to facility security requirements, only U.S. citizens are eligible for consideration at this time. Ability to complete a pre-employment background check and drug screening, which will include, but is not limited to, testing for marijuana use. This position requires access to federal facilities. Candidates must possess a valid, unexpired Real ID-compliant driver's license or state-issued identification card at the time of hire. If you are unsure whether your ID is Real ID-compliant, please check for the star symbol in the upper portion of your driver's license or state ID. Active Secret Clearance. Current DoD 8570 IAT Level II certification (ex., Security + CE, CySA, etc.). 1 or more years of IT experience. Excellent communication skills, verbal and written, at both technical and senior/Executive management levels. Understanding of Command level Management. Able to speak clearly to diverse cultural audiences, VIPs, and dignitaries. Able to perform as a section trainer and create lesson plans. Able to operate within a stressful high speed Operational environment and be able to multi-task. Desired Skills, Experience, and Education: Experience in metrics-based IT Operations and Maintenance (O&M) teams. Experience with Remedy and SNMP monitoring tools (e.g., SolarWinds and StruxureWare Datacenter Expert). Have education or experience with ITIL framework and ITIL-based processes, to include continual service improvement, change management, and problem investigation. Previous work experience as a Windows/Linux System Administrator supporting a large Enterprise with knowledge of Microsoft Active Directory, Windows 2008/2012, Linux/UNIX Operating Systems, EMC Storage, Symantec NetBackup and SCCM Patch Management solutions. Previous work experience as a network engineer, including hands-on experience designing, implementing and managing network components including switches, routers, firewalls, and cryptographic devices. Experience with Cyber-defense or information assurance, including experience with DISA mandated security tools to include Assured Compliance Assessment Solution (ACAS), Host Based Security System (HBSS), analyze results and create reports Knowledge of IT Network Operations and connectivity devices that inter-relate with Public Key Infrastructure authentication and Information Security practices. Network Operations experience in a network operations center or other 24x7x365 IT Operations environment. Knowledge of Cybersecurity principles and how to execute system/network security analysis. Have a working knowledge of Tier III Information Assurance practices, IT security governance, security administration, project management, logistics, and Cybersecurity compliance requirements. Quality Assurance/Quality Control Inspection process knowledge.
Perma-Fix Environmental Services, Inc.
Richland, Washington
Job Description Job Description Description: Location: Tri-Cities, WA Travel: Up to 20% Reports To: Corporate VP of IS The IS Specialist III serves as the primary on-site technology leader supporting a multi-site operation of 50-200 users. This role ensures stable, secure, and efficient IT operations while coordinating closely with the Corporate IS team for advanced engineering, development, cybersecurity, and infrastructure initiatives. This is a senior-level technical generalist role combining Windows infrastructure support, business systems reporting, project coordination, industrial systems integration, and local technical leadership. The position is hands-on and part of the broader corporate IS team, which includes senior infrastructure engineers, developers, helpdesk, and junior development resources. Duties Infrastructure & Systems Operations (Primary Focus) Serve as the local lead for Windows-based infrastructure (Windows 10/11, Microsoft 365, Active Directory, core software platforms, hardware systems, and web services). Coordinate with the corporate infrastructure team on network support, backup and disaster recovery, endpoint management, and server lifecycle planning. Escalate complex issues appropriately while maintaining local ownership and accountability. Maintain documentation of systems, diagrams, configurations, and asset inventories. Assist with user provisioning, workstation deployments, and site-level hardware standards. Project Coordination & Implementation Lead site-level technology projects from requirements gathering through deployment. Coordinate with corporate developers and infrastructure engineers on larger initiatives. Manage timelines, vendor engagement, testing, and deployment activities. Evaluate new software and hardware solutions and provide structured recommendations. Assist with task estimation, prioritization, ROI evaluation, and project documentation. Hardware Integration & Operational Support Support integration of industrial or facility systems with enterprise IT infrastructure. Coordinate system integration between hardware platforms and internal software applications. Maintain appropriate segmentation between operational and corporate systems. Security & Compliance Support Ensure local systems adhere to corporate cybersecurity policies. Support NIST 800-171 and Sarbanes-Oxley-aligned controls in coordination with Corporate IS. Assist with audits through documentation, evidence gathering, and change control support. Promote secure configuration standards and end-user security best practices. Business Systems Lead & Reporting Participate in the SDLC for waste tracking, procurement, accounting, asset management, and ancillary information systems initiatives. Develop and maintain SQL queries and SQL Server reports (SQL, SSRS, RDL). Partner with operations to develop business requirements, validate system designs, update system documentation, and oversee implementation. Assist with data validation, testing, and minor integrations. Requirements: 10+ years of progressive IT experience in systems administration, infrastructure, or business systems roles; OR a four-year related degree with 5+ years of relevant experience. Strong Microsoft ecosystem experience (Windows Server/Client, Active Directory). Solid SQL experience (query writing, stored procedures, SSRS development). Experience supporting multi-site or distributed operations. Ability to manage technical priorities independently in an operational environment. Strong written and verbal communication skills across technical and non-technical stakeholders. Prefered Experience Experience in regulated or industrial environments. Experience with .NET, Go, JavaScript, C#, or other development environments. Familiarity with waste tracking, ERP, or accounting systems. Working knowledge of network fundamentals (firewalls, VLANs, VPN). Experience coordinating technical projects. Understanding of API integrations and data exchange models. This role serves as a senior embedded technical leader and operational bridge between site operations and Corporate IS. It provides hands-on technical support, business systems insight, and practical project leadership while leveraging centralized corporate expertise for deep engineering and development functions.
09/28/2026
Full time
Job Description Job Description Description: Location: Tri-Cities, WA Travel: Up to 20% Reports To: Corporate VP of IS The IS Specialist III serves as the primary on-site technology leader supporting a multi-site operation of 50-200 users. This role ensures stable, secure, and efficient IT operations while coordinating closely with the Corporate IS team for advanced engineering, development, cybersecurity, and infrastructure initiatives. This is a senior-level technical generalist role combining Windows infrastructure support, business systems reporting, project coordination, industrial systems integration, and local technical leadership. The position is hands-on and part of the broader corporate IS team, which includes senior infrastructure engineers, developers, helpdesk, and junior development resources. Duties Infrastructure & Systems Operations (Primary Focus) Serve as the local lead for Windows-based infrastructure (Windows 10/11, Microsoft 365, Active Directory, core software platforms, hardware systems, and web services). Coordinate with the corporate infrastructure team on network support, backup and disaster recovery, endpoint management, and server lifecycle planning. Escalate complex issues appropriately while maintaining local ownership and accountability. Maintain documentation of systems, diagrams, configurations, and asset inventories. Assist with user provisioning, workstation deployments, and site-level hardware standards. Project Coordination & Implementation Lead site-level technology projects from requirements gathering through deployment. Coordinate with corporate developers and infrastructure engineers on larger initiatives. Manage timelines, vendor engagement, testing, and deployment activities. Evaluate new software and hardware solutions and provide structured recommendations. Assist with task estimation, prioritization, ROI evaluation, and project documentation. Hardware Integration & Operational Support Support integration of industrial or facility systems with enterprise IT infrastructure. Coordinate system integration between hardware platforms and internal software applications. Maintain appropriate segmentation between operational and corporate systems. Security & Compliance Support Ensure local systems adhere to corporate cybersecurity policies. Support NIST 800-171 and Sarbanes-Oxley-aligned controls in coordination with Corporate IS. Assist with audits through documentation, evidence gathering, and change control support. Promote secure configuration standards and end-user security best practices. Business Systems Lead & Reporting Participate in the SDLC for waste tracking, procurement, accounting, asset management, and ancillary information systems initiatives. Develop and maintain SQL queries and SQL Server reports (SQL, SSRS, RDL). Partner with operations to develop business requirements, validate system designs, update system documentation, and oversee implementation. Assist with data validation, testing, and minor integrations. Requirements: 10+ years of progressive IT experience in systems administration, infrastructure, or business systems roles; OR a four-year related degree with 5+ years of relevant experience. Strong Microsoft ecosystem experience (Windows Server/Client, Active Directory). Solid SQL experience (query writing, stored procedures, SSRS development). Experience supporting multi-site or distributed operations. Ability to manage technical priorities independently in an operational environment. Strong written and verbal communication skills across technical and non-technical stakeholders. Prefered Experience Experience in regulated or industrial environments. Experience with .NET, Go, JavaScript, C#, or other development environments. Familiarity with waste tracking, ERP, or accounting systems. Working knowledge of network fundamentals (firewalls, VLANs, VPN). Experience coordinating technical projects. Understanding of API integrations and data exchange models. This role serves as a senior embedded technical leader and operational bridge between site operations and Corporate IS. It provides hands-on technical support, business systems insight, and practical project leadership while leveraging centralized corporate expertise for deep engineering and development functions.
Job Description Job Description On our expert team, you'll perform work focused on implementing and operating next generation security solutions for government and commercial clients. You'll perform hands-on evaluation, implementation, and operation of leading security cyber defense tools and technologies, and apply in-depth defense strategies to large and complex networks to rapidly identify vulnerabilities and threats, prioritize response actions, and develop effective countermeasures. You'll apply thought leadership in a highly collaborative and innovative work environment to solve complex security challenges. You will lead a team as they engineer solutions to complex challenges for customers using knowledge network engineering, Active Directory, and system administration. In this role, you'll closely impact mission success, protecting data and networks from malicious payloads and actors. With mentoring, challenging hands-on problem-solving, and opportunities to learn new tools and skills, we focus on growing as a team to make the best solutions for our customers. Work with us as we secure and protect our nation's most sensitive capabilities. What You'll Work On: Develop relationships quickly and easily with other teams, communicating the complexities of security with a wide variety of audiences, including senior management. Manage infrastructure and cybersecurity controls, including enhanced detection and vulnerability capabilities and improved event correlation in large enterprises. Contribute to risk and vulnerability assessments in network, system, and application areas, and leverage big data analytics and traditional security event types to identify advanced threats or indicators of compromise. Requirements Experience with the deployment or daily maintenance of Forescout CounterACT appliances 5+ years of experience performing systems administration for Windows or Linux, including performing basic troubleshooting and installation or configuration, monitoring system performance or availability, and performing security upgrades Experience architecting and designing IP networks, including developing and documenting network topologies Experience with network engineering, including physical or logical such as installation and activation of ports, configuration of switches, and LANS, VLANS, and network FW, or appliances or network administration services such as Active Directory, Guests LANS, and domain management Knowledge of multi-domain architectures, including data center, WAN, and LAN in virtualized architectures Active TS/SCI clearance; willingness to take a polygraph exam Associate's degree and 10+ years of experience supporting IT projects and activities, Bachelor's degree and 8+ years of experience supporting IT projects and activities, or Master's degree and 6+ years of experience supporting IT projects and activities DoD 8570 IAT Level II Certification such as Security+ CE, CCNA-Security, GSEC, SSCP, CySA+, GICSP, or CND Certification Ability to obtain a DoD 8570 Cybersecurity Service Provider - Infrastructure Support Certification such as CEH, CySA+, GICSP, SSCP, CHFI, CFR, Cloud+, or CND Certification, within 30 days of start date Nice If You Have: Knowledge of federal information security policies, standards, procedures, directives, frameworks, federal security authorizations, assessment, and risk management processes for enterprise systems Ability to install and deploy Forescout in a customer environment Ability to integrate cybersecurity data using enterprise or custom tools data aggregation and analysis tools, including Splunk Ability to provide support in a Tier II IT operations and maintenance role, including ticket work information updates, issue responses, and remediation Ability to be a self-starter, work without considerable direction, and work with a team Possession of excellent verbal and written communication skills, including for coordinating efforts and establishing customer relations Benefits Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients. Why ENS? Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS 401k Contribution from Day 1 PTO + 11 Paid Federal Holidays Long & Short Term Disability Insurance Group Term Life Insurance Tuition, Certification & Professional Development Assistance Workers' Compensation Relocation Assistance Candidate AI Usage Policy AI tools are an important part of daily work at ENS Solutions, and we are committed to their responsible and ethical use. To ensure a fair and equitable candidate evaluation based on individual skills, knowledge, and experience, candidates are not permitted to use artificial intelligence or other assistive tools during interviews, whether in person or virtual, unless explicit permission has been granted in advance.
09/26/2026
Full time
Job Description Job Description On our expert team, you'll perform work focused on implementing and operating next generation security solutions for government and commercial clients. You'll perform hands-on evaluation, implementation, and operation of leading security cyber defense tools and technologies, and apply in-depth defense strategies to large and complex networks to rapidly identify vulnerabilities and threats, prioritize response actions, and develop effective countermeasures. You'll apply thought leadership in a highly collaborative and innovative work environment to solve complex security challenges. You will lead a team as they engineer solutions to complex challenges for customers using knowledge network engineering, Active Directory, and system administration. In this role, you'll closely impact mission success, protecting data and networks from malicious payloads and actors. With mentoring, challenging hands-on problem-solving, and opportunities to learn new tools and skills, we focus on growing as a team to make the best solutions for our customers. Work with us as we secure and protect our nation's most sensitive capabilities. What You'll Work On: Develop relationships quickly and easily with other teams, communicating the complexities of security with a wide variety of audiences, including senior management. Manage infrastructure and cybersecurity controls, including enhanced detection and vulnerability capabilities and improved event correlation in large enterprises. Contribute to risk and vulnerability assessments in network, system, and application areas, and leverage big data analytics and traditional security event types to identify advanced threats or indicators of compromise. Requirements Experience with the deployment or daily maintenance of Forescout CounterACT appliances 5+ years of experience performing systems administration for Windows or Linux, including performing basic troubleshooting and installation or configuration, monitoring system performance or availability, and performing security upgrades Experience architecting and designing IP networks, including developing and documenting network topologies Experience with network engineering, including physical or logical such as installation and activation of ports, configuration of switches, and LANS, VLANS, and network FW, or appliances or network administration services such as Active Directory, Guests LANS, and domain management Knowledge of multi-domain architectures, including data center, WAN, and LAN in virtualized architectures Active TS/SCI clearance; willingness to take a polygraph exam Associate's degree and 10+ years of experience supporting IT projects and activities, Bachelor's degree and 8+ years of experience supporting IT projects and activities, or Master's degree and 6+ years of experience supporting IT projects and activities DoD 8570 IAT Level II Certification such as Security+ CE, CCNA-Security, GSEC, SSCP, CySA+, GICSP, or CND Certification Ability to obtain a DoD 8570 Cybersecurity Service Provider - Infrastructure Support Certification such as CEH, CySA+, GICSP, SSCP, CHFI, CFR, Cloud+, or CND Certification, within 30 days of start date Nice If You Have: Knowledge of federal information security policies, standards, procedures, directives, frameworks, federal security authorizations, assessment, and risk management processes for enterprise systems Ability to install and deploy Forescout in a customer environment Ability to integrate cybersecurity data using enterprise or custom tools data aggregation and analysis tools, including Splunk Ability to provide support in a Tier II IT operations and maintenance role, including ticket work information updates, issue responses, and remediation Ability to be a self-starter, work without considerable direction, and work with a team Possession of excellent verbal and written communication skills, including for coordinating efforts and establishing customer relations Benefits Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients. Why ENS? Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS 401k Contribution from Day 1 PTO + 11 Paid Federal Holidays Long & Short Term Disability Insurance Group Term Life Insurance Tuition, Certification & Professional Development Assistance Workers' Compensation Relocation Assistance Candidate AI Usage Policy AI tools are an important part of daily work at ENS Solutions, and we are committed to their responsible and ethical use. To ensure a fair and equitable candidate evaluation based on individual skills, knowledge, and experience, candidates are not permitted to use artificial intelligence or other assistive tools during interviews, whether in person or virtual, unless explicit permission has been granted in advance.
Job Description Job Description On our expert team, you'll perform work focused on implementing and operating next generation security solutions for government and commercial clients. You'll perform hands-on evaluation, implementation, and operation of leading security cyber defense tools and technologies, and apply in-depth defense strategies to large and complex networks to rapidly identify vulnerabilities and threats, prioritize response actions, and develop effective countermeasures. You'll apply thought leadership in a highly collaborative and innovative work environment to solve complex security challenges. You will lead a team as they engineer solutions to complex challenges for customers using knowledge network engineering, Active Directory, and system administration. In this role, you'll closely impact mission success, protecting data and networks from malicious payloads and actors. With mentoring, challenging hands-on problem-solving, and opportunities to learn new tools and skills, we focus on growing as a team to make the best solutions for our customers. Work with us as we secure and protect our nation's most sensitive capabilities. What You'll Work On: Develop relationships quickly and easily with other teams, communicating the complexities of security with a wide variety of audiences, including senior management. Manage infrastructure and cybersecurity controls, including enhanced detection and vulnerability capabilities and improved event correlation in large enterprises. Contribute to risk and vulnerability assessments in network, system, and application areas, and leverage big data analytics and traditional security event types to identify advanced threats or indicators of compromise. Requirements Experience with the deployment or daily maintenance of Forescout CounterACT appliances 5+ years of experience performing systems administration for Windows or Linux, including performing basic troubleshooting and installation or configuration, monitoring system performance or availability, and performing security upgrades Experience architecting and designing IP networks, including developing and documenting network topologies Experience with network engineering, including physical or logical such as installation and activation of ports, configuration of switches, and LANS, VLANS, and network FW, or appliances or network administration services such as Active Directory, Guests LANS, and domain management Knowledge of multi-domain architectures, including data center, WAN, and LAN in virtualized architectures Active TS/SCI clearance; willingness to take a polygraph exam Associate's degree and 10+ years of experience supporting IT projects and activities, Bachelor's degree and 8+ years of experience supporting IT projects and activities, or Master's degree and 6+ years of experience supporting IT projects and activities DoD 8570 IAT Level II Certification such as Security+ CE, CCNA-Security, GSEC, SSCP, CySA+, GICSP, or CND Certification Ability to obtain a DoD 8570 Cybersecurity Service Provider - Infrastructure Support Certification such as CEH, CySA+, GICSP, SSCP, CHFI, CFR, Cloud+, or CND Certification, within 30 days of start date Nice If You Have: Knowledge of federal information security policies, standards, procedures, directives, frameworks, federal security authorizations, assessment, and risk management processes for enterprise systems Ability to install and deploy Forescout in a customer environment Ability to integrate cybersecurity data using enterprise or custom tools data aggregation and analysis tools, including Splunk Ability to provide support in a Tier II IT operations and maintenance role, including ticket work information updates, issue responses, and remediation Ability to be a self-starter, work without considerable direction, and work with a team Possession of excellent verbal and written communication skills, including for coordinating efforts and establishing customer relations Benefits Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients. Why ENS? Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS 401k Contribution from Day 1 PTO + 11 Paid Federal Holidays Long & Short Term Disability Insurance Group Term Life Insurance Tuition, Certification & Professional Development Assistance Workers' Compensation Relocation Assistance Candidate AI Usage Policy AI tools are an important part of daily work at ENS Solutions, and we are committed to their responsible and ethical use. To ensure a fair and equitable candidate evaluation based on individual skills, knowledge, and experience, candidates are not permitted to use artificial intelligence or other assistive tools during interviews, whether in person or virtual, unless explicit permission has been granted in advance.
09/26/2026
Full time
Job Description Job Description On our expert team, you'll perform work focused on implementing and operating next generation security solutions for government and commercial clients. You'll perform hands-on evaluation, implementation, and operation of leading security cyber defense tools and technologies, and apply in-depth defense strategies to large and complex networks to rapidly identify vulnerabilities and threats, prioritize response actions, and develop effective countermeasures. You'll apply thought leadership in a highly collaborative and innovative work environment to solve complex security challenges. You will lead a team as they engineer solutions to complex challenges for customers using knowledge network engineering, Active Directory, and system administration. In this role, you'll closely impact mission success, protecting data and networks from malicious payloads and actors. With mentoring, challenging hands-on problem-solving, and opportunities to learn new tools and skills, we focus on growing as a team to make the best solutions for our customers. Work with us as we secure and protect our nation's most sensitive capabilities. What You'll Work On: Develop relationships quickly and easily with other teams, communicating the complexities of security with a wide variety of audiences, including senior management. Manage infrastructure and cybersecurity controls, including enhanced detection and vulnerability capabilities and improved event correlation in large enterprises. Contribute to risk and vulnerability assessments in network, system, and application areas, and leverage big data analytics and traditional security event types to identify advanced threats or indicators of compromise. Requirements Experience with the deployment or daily maintenance of Forescout CounterACT appliances 5+ years of experience performing systems administration for Windows or Linux, including performing basic troubleshooting and installation or configuration, monitoring system performance or availability, and performing security upgrades Experience architecting and designing IP networks, including developing and documenting network topologies Experience with network engineering, including physical or logical such as installation and activation of ports, configuration of switches, and LANS, VLANS, and network FW, or appliances or network administration services such as Active Directory, Guests LANS, and domain management Knowledge of multi-domain architectures, including data center, WAN, and LAN in virtualized architectures Active TS/SCI clearance; willingness to take a polygraph exam Associate's degree and 10+ years of experience supporting IT projects and activities, Bachelor's degree and 8+ years of experience supporting IT projects and activities, or Master's degree and 6+ years of experience supporting IT projects and activities DoD 8570 IAT Level II Certification such as Security+ CE, CCNA-Security, GSEC, SSCP, CySA+, GICSP, or CND Certification Ability to obtain a DoD 8570 Cybersecurity Service Provider - Infrastructure Support Certification such as CEH, CySA+, GICSP, SSCP, CHFI, CFR, Cloud+, or CND Certification, within 30 days of start date Nice If You Have: Knowledge of federal information security policies, standards, procedures, directives, frameworks, federal security authorizations, assessment, and risk management processes for enterprise systems Ability to install and deploy Forescout in a customer environment Ability to integrate cybersecurity data using enterprise or custom tools data aggregation and analysis tools, including Splunk Ability to provide support in a Tier II IT operations and maintenance role, including ticket work information updates, issue responses, and remediation Ability to be a self-starter, work without considerable direction, and work with a team Possession of excellent verbal and written communication skills, including for coordinating efforts and establishing customer relations Benefits Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients. Why ENS? Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS 401k Contribution from Day 1 PTO + 11 Paid Federal Holidays Long & Short Term Disability Insurance Group Term Life Insurance Tuition, Certification & Professional Development Assistance Workers' Compensation Relocation Assistance Candidate AI Usage Policy AI tools are an important part of daily work at ENS Solutions, and we are committed to their responsible and ethical use. To ensure a fair and equitable candidate evaluation based on individual skills, knowledge, and experience, candidates are not permitted to use artificial intelligence or other assistive tools during interviews, whether in person or virtual, unless explicit permission has been granted in advance.
Intelligent Network & Communication Systems
Grand Blanc, Michigan
Job Description Job Description Tier 2 Technician (A.K.A. The Technical Heavy-Hitter We've Been Looking For) Job Summary At INC Systems, we're not your typical Managed Service Provider (MSP). We've been helping businesses and non-profits wrangle their technology since 2004, and along the way we figured out a secret: people matter more than servers. Technology is just the tool we use to make lives easier, and occasionally to justify buying really cool gadgets. We're on the hunt for a seasoned Tier 2 Technician. The kind of person who sees a flashing red light on a firewall and gets curious instead of concerned. You're the technical backbone of our service team: part engineer, part detective, part mentor, and part "wait, how did you fix that so fast?" You'll own the tough tickets, lift up our Tier 1 team, own projects from kickoff to handoff, and help push our tools, processes, and automations forward. If you get a small dopamine hit from a clean PowerShell script, have opinions about VLAN design, and think "Office 365 admin" is a fun Saturday, keep reading. A Day in the Life Your day starts with a 15-minute team huddle where we talk priorities, escalations, overnight alerts, and (inevitably) someone makes a joke that's way too early for HR to hear about. From there, you're off. The morning might kick off with a backup job that threw a tantrum overnight. You'll dig into logs, pull in the vendor if you have to, and make sure our client's data is safe before they've even had their second coffee. Then a Tier 1 tech pings you: a user's Conditional Access policy is blocking them from a legitimate app. You walk the tech through the fix, explain the "why" (not just the "what"), and everyone leaves 2% smarter. By mid-morning you're on-site at a client. Maybe standing up a new server, cutting them over to our VOIP platform, or scoping a firewall replacement. You take notes like a hawk, because future-you will thank present-you when the ticket comes back in six months. Lunch happens. Opinions are shared. Someone defends a questionable streaming show. The darts may or may not start flying. Afternoon shifts into project and improvement mode. Sales needs your input on a network refresh quote: how many hours, what gear, what gotchas? A client is rolling out new software and wants to know if their infrastructure can handle it (spoiler: probably, with a nudge). And if there's a repetitive task draining hours out of the team's week, you're the type to ask, "why aren't we automating this?" and then actually do it. By end-of-day, you've closed tough tickets, made the Tier 1 team better, moved a project forward, and maybe shaved 20 minutes off a process that'll compound into weeks of reclaimed time. Victory dance optional. Encouraged. What You'll Be Doing (AKA Your Superpowers) Technical Heavy Lifting: Where the Tickets Get Real Own escalated tickets from Tier 1: the gnarly ones, the weird ones, the "this has never happened before" ones. Troubleshoot network issues end-to-end: DNS, DHCP, NAT, firewall rules, VLANs, routing, VPN tunnels, and the occasional haunted switch. Administer, troubleshoot, and optimize Microsoft 365 tenants (Entra ID, Exchange Online, Teams, SharePoint, Intune, Conditional Access, the whole family). Support Windows Server environments (AD, Group Policy, DNS, DHCP, file services, RDS) and keep virtualization hosts happy. Own backup and disaster recovery, because the job isn't done until you've verified the restore actually works. Stand up, migrate, and maintain firewalls, switches, wireless, and VPN infrastructure across our client base. Roll out new clients and projects (onboarding, migrations, VOIP cutovers, hardware refreshes) with the kind of planning that makes the cutover day boring (in the best way). Making the Team Better: Because No One Levels Up Alone Coach and mentor the Tier 1 team. Walk them through the fix and the reasoning, so next time they've got it. Be the technical partner to our sales team: scope projects, estimate time and equipment, and flag the gotchas before they become change orders. Contribute to documentation like your future self is going to read it (because they will, at 11pm, on a Tuesday). Spot broken processes and fix them. Spot tedious processes and automate them. Spot tribal knowledge and write it down. Client-Facing Work: Yes, You'll Talk to Humans Work directly with clients to untangle issues, recommend solutions, and translate "IT" into English. Advise clients on hardware, software, and network changes when they're rolling out something new. Be the calm in the storm when things go sideways, because someone has to be, and you're really good at it. You Have (The Non-Negotiables) A genuine drive to deliver great customer service and help people. This is the whole job, honestly. Strong verbal and written communication, with the patience of a saint when things get chaotic. The ability to explain complicated tech to your grandmother and have her actually get it. Sharp problem-solving chops and a brain that likes logic puzzles. 5+ years working in IT (or a degree in a computer field plus serious hands-on time). 4+ years hands-on with VLANs, routing, firewall support, and VPN connectivity. 4+ years supporting server hardware (CPU/RAID/storage) and Windows Server environments. 4+ years of data backup and recovery work, plus corporate antivirus/EDR support. Strong working knowledge of network domains, Active Directory, and security tooling. Solid wireless technology chops (design, deployment, troubleshooting). Deep comfort with Microsoft 365 administration. Entra ID, Exchange Online, Teams, SharePoint, and Intune should all feel like home. Real troubleshooting skills around DNS, DHCP, NAT, and firewall rules (not just reading about them on Reddit). Strongly Preferred (A.K.A. You'll Fit Right In) PowerShell scripting and a general love for automating the boring stuff. If you've ever written a script just to avoid doing something twice, we're your people. Experience building automations that connect systems together (Power Automate, Graph API, webhooks, or similar). A habit of asking "why are we doing this manually?" and then doing something about it. Would Also Be Great If You Have Experience with ConnectWise Manage (our PSA). Bonus points if you've lived in it daily. Experience with NinjaOne RMM (or comparable RMM platforms like Datto, N-able, Kaseya). A+, Network+, Security+, and any Microsoft certifications (MS-900, AZ-104, MS-102, etc.). The ability to type 50+ wpm without staring at your keyboard. A passion for learning: new tools, new platforms, new anything. A love for technology, Star Wars, science, and gadgets. (Strong opinions welcome. Defending them at lunch is encouraged.) What You Get Starting salary depends on experience, certifications, and overall technical ability. $50k to $70k per year Quarterly and Annual Bonuses based on performance An opportunity to learn and expand your knowledge with the best team around We Have (Because We Actually Care) Paid vacation, PTO, and holiday pay. Unused vacation can be rolled over or sold back to the company. Great health insurance with a portion paid by INC, plus options for supplemental insurance and other payroll deduction plans. Matching retirement contributions. We match 4% of what you invest. Annual profit sharing. When the company wins, you win. This isn't a "maybe someday" perk, it's a real chunk of change that shows up every year based on how we do as a team. Quarterly and Annual bonuses that let you earn above your target pay. Family First Approach. Your family is the priority. When they need you, work waits. Casual, fun work atmosphere: ping pong table, dart board, comfortable break room, and a standing recommendation to keep a Nerf gun handy (you'll know why eventually). Snacks, food, ice cream, and plenty of coffee/tea options. The fridge gets restocked monthly. Where You Go From Here The Tier 2 Technician role is the second level of technical ability at INC Systems, and it's a real one. You're the support our Tier 1 team leans on and the person clients trust with the hard stuff. You'll know our processes, procedures, and tools inside and out. From here, there are a few paths. You might lean deeper into the technical track and grow into a Senior Engineer role, owning the hardest tickets, leading R&D on new technology, and shaping what we deploy next. Or you might lean toward account management, working closely with clients to make sure they're getting everything they should out of their technology. Every level has more responsibility, more perks, and a clear path for growth. We'd rather help you level up than lose you. Company Description In business since 2004, INC Systems is a technology services and consulting company that has been involved in vast number of diverse projects. Until 2013, there were two divisions of the company with one focused on I.T. services and the other on low-voltage wiring, audio video projects and home automation. A tremendous amount of knowledge was gained during our first decade, not only on the technical work but in managing client expectations and delivering value. Today we only work with businesses and non-profits that view I.T. as critical to their success. . click apply for full job details
09/07/2026
Full time
Job Description Job Description Tier 2 Technician (A.K.A. The Technical Heavy-Hitter We've Been Looking For) Job Summary At INC Systems, we're not your typical Managed Service Provider (MSP). We've been helping businesses and non-profits wrangle their technology since 2004, and along the way we figured out a secret: people matter more than servers. Technology is just the tool we use to make lives easier, and occasionally to justify buying really cool gadgets. We're on the hunt for a seasoned Tier 2 Technician. The kind of person who sees a flashing red light on a firewall and gets curious instead of concerned. You're the technical backbone of our service team: part engineer, part detective, part mentor, and part "wait, how did you fix that so fast?" You'll own the tough tickets, lift up our Tier 1 team, own projects from kickoff to handoff, and help push our tools, processes, and automations forward. If you get a small dopamine hit from a clean PowerShell script, have opinions about VLAN design, and think "Office 365 admin" is a fun Saturday, keep reading. A Day in the Life Your day starts with a 15-minute team huddle where we talk priorities, escalations, overnight alerts, and (inevitably) someone makes a joke that's way too early for HR to hear about. From there, you're off. The morning might kick off with a backup job that threw a tantrum overnight. You'll dig into logs, pull in the vendor if you have to, and make sure our client's data is safe before they've even had their second coffee. Then a Tier 1 tech pings you: a user's Conditional Access policy is blocking them from a legitimate app. You walk the tech through the fix, explain the "why" (not just the "what"), and everyone leaves 2% smarter. By mid-morning you're on-site at a client. Maybe standing up a new server, cutting them over to our VOIP platform, or scoping a firewall replacement. You take notes like a hawk, because future-you will thank present-you when the ticket comes back in six months. Lunch happens. Opinions are shared. Someone defends a questionable streaming show. The darts may or may not start flying. Afternoon shifts into project and improvement mode. Sales needs your input on a network refresh quote: how many hours, what gear, what gotchas? A client is rolling out new software and wants to know if their infrastructure can handle it (spoiler: probably, with a nudge). And if there's a repetitive task draining hours out of the team's week, you're the type to ask, "why aren't we automating this?" and then actually do it. By end-of-day, you've closed tough tickets, made the Tier 1 team better, moved a project forward, and maybe shaved 20 minutes off a process that'll compound into weeks of reclaimed time. Victory dance optional. Encouraged. What You'll Be Doing (AKA Your Superpowers) Technical Heavy Lifting: Where the Tickets Get Real Own escalated tickets from Tier 1: the gnarly ones, the weird ones, the "this has never happened before" ones. Troubleshoot network issues end-to-end: DNS, DHCP, NAT, firewall rules, VLANs, routing, VPN tunnels, and the occasional haunted switch. Administer, troubleshoot, and optimize Microsoft 365 tenants (Entra ID, Exchange Online, Teams, SharePoint, Intune, Conditional Access, the whole family). Support Windows Server environments (AD, Group Policy, DNS, DHCP, file services, RDS) and keep virtualization hosts happy. Own backup and disaster recovery, because the job isn't done until you've verified the restore actually works. Stand up, migrate, and maintain firewalls, switches, wireless, and VPN infrastructure across our client base. Roll out new clients and projects (onboarding, migrations, VOIP cutovers, hardware refreshes) with the kind of planning that makes the cutover day boring (in the best way). Making the Team Better: Because No One Levels Up Alone Coach and mentor the Tier 1 team. Walk them through the fix and the reasoning, so next time they've got it. Be the technical partner to our sales team: scope projects, estimate time and equipment, and flag the gotchas before they become change orders. Contribute to documentation like your future self is going to read it (because they will, at 11pm, on a Tuesday). Spot broken processes and fix them. Spot tedious processes and automate them. Spot tribal knowledge and write it down. Client-Facing Work: Yes, You'll Talk to Humans Work directly with clients to untangle issues, recommend solutions, and translate "IT" into English. Advise clients on hardware, software, and network changes when they're rolling out something new. Be the calm in the storm when things go sideways, because someone has to be, and you're really good at it. You Have (The Non-Negotiables) A genuine drive to deliver great customer service and help people. This is the whole job, honestly. Strong verbal and written communication, with the patience of a saint when things get chaotic. The ability to explain complicated tech to your grandmother and have her actually get it. Sharp problem-solving chops and a brain that likes logic puzzles. 5+ years working in IT (or a degree in a computer field plus serious hands-on time). 4+ years hands-on with VLANs, routing, firewall support, and VPN connectivity. 4+ years supporting server hardware (CPU/RAID/storage) and Windows Server environments. 4+ years of data backup and recovery work, plus corporate antivirus/EDR support. Strong working knowledge of network domains, Active Directory, and security tooling. Solid wireless technology chops (design, deployment, troubleshooting). Deep comfort with Microsoft 365 administration. Entra ID, Exchange Online, Teams, SharePoint, and Intune should all feel like home. Real troubleshooting skills around DNS, DHCP, NAT, and firewall rules (not just reading about them on Reddit). Strongly Preferred (A.K.A. You'll Fit Right In) PowerShell scripting and a general love for automating the boring stuff. If you've ever written a script just to avoid doing something twice, we're your people. Experience building automations that connect systems together (Power Automate, Graph API, webhooks, or similar). A habit of asking "why are we doing this manually?" and then doing something about it. Would Also Be Great If You Have Experience with ConnectWise Manage (our PSA). Bonus points if you've lived in it daily. Experience with NinjaOne RMM (or comparable RMM platforms like Datto, N-able, Kaseya). A+, Network+, Security+, and any Microsoft certifications (MS-900, AZ-104, MS-102, etc.). The ability to type 50+ wpm without staring at your keyboard. A passion for learning: new tools, new platforms, new anything. A love for technology, Star Wars, science, and gadgets. (Strong opinions welcome. Defending them at lunch is encouraged.) What You Get Starting salary depends on experience, certifications, and overall technical ability. $50k to $70k per year Quarterly and Annual Bonuses based on performance An opportunity to learn and expand your knowledge with the best team around We Have (Because We Actually Care) Paid vacation, PTO, and holiday pay. Unused vacation can be rolled over or sold back to the company. Great health insurance with a portion paid by INC, plus options for supplemental insurance and other payroll deduction plans. Matching retirement contributions. We match 4% of what you invest. Annual profit sharing. When the company wins, you win. This isn't a "maybe someday" perk, it's a real chunk of change that shows up every year based on how we do as a team. Quarterly and Annual bonuses that let you earn above your target pay. Family First Approach. Your family is the priority. When they need you, work waits. Casual, fun work atmosphere: ping pong table, dart board, comfortable break room, and a standing recommendation to keep a Nerf gun handy (you'll know why eventually). Snacks, food, ice cream, and plenty of coffee/tea options. The fridge gets restocked monthly. Where You Go From Here The Tier 2 Technician role is the second level of technical ability at INC Systems, and it's a real one. You're the support our Tier 1 team leans on and the person clients trust with the hard stuff. You'll know our processes, procedures, and tools inside and out. From here, there are a few paths. You might lean deeper into the technical track and grow into a Senior Engineer role, owning the hardest tickets, leading R&D on new technology, and shaping what we deploy next. Or you might lean toward account management, working closely with clients to make sure they're getting everything they should out of their technology. Every level has more responsibility, more perks, and a clear path for growth. We'd rather help you level up than lose you. Company Description In business since 2004, INC Systems is a technology services and consulting company that has been involved in vast number of diverse projects. Until 2013, there were two divisions of the company with one focused on I.T. services and the other on low-voltage wiring, audio video projects and home automation. A tremendous amount of knowledge was gained during our first decade, not only on the technical work but in managing client expectations and delivering value. Today we only work with businesses and non-profits that view I.T. as critical to their success. . click apply for full job details