Job Description Job Description Purpose Information technology is foundational to how Citadel Aviation operates at every site, from the systems that move work across the hangar floor and the shops to the platforms that support administrative staff. Secure, reliable network and identity infrastructure enable Citadel to operate without interruption, protect its work and its people, and meet its obligations to customers and partners. This role owns the design, operation, and security of Citadel's network and identity infrastructure across every Citadel site: reliable connectivity, a hardened identity platform, and a security posture that scales with the business. The role serves as Citadel's internal technical counterpart to the company's security SOC and managed detection and response (MDR) provider, partners with IT leadership and peers across IT and the business, owns assigned IT projects, and is accountable for the reliability of the network and the strength of the security posture across every site. Environment The technology stack includes Palo Alto next-generation firewalls, Cisco switching, Meraki wireless, Microsoft 365 with Entra ID for identity, Microsoft Defender for Endpoint and Intune for endpoint security and management, Tenable for vulnerability management, and KnowBe4 for security awareness. Security operations are delivered in partnership with an external SOC and MDR provider. Essential Job Functions Own the design, operation, and security of Citadel's network infrastructure across all sites. Maintain firewalls, switching, wireless, ISP connectivity, and backup connectivity. Design and implement upgrades to support growth, lead network design and turn-up for new Citadel facilities, and maintain secure connectivity between sites, between sites and the cloud, and for remote users. Own the design, operation, and security of Citadel's voice and unified communications infrastructure, including the company's calling system, VOIP infrastructure, and integration with Microsoft 365 communications. Maintain consistent network and security service quality across all Citadel sites. Travel between sites is heavier during the initial standardization phase across existing sites and during turn-up of new sites, and lighter once the environment reaches steady state. Perform in line with established KPIs and service-level targets, including network availability, security patch SLA, mean time to remediate vulnerabilities, mean time to respond to security incidents, and related measures. Track and report performance regularly to IT leadership. Serve as the internal technical counterpart to the company's security SOC and MDR provider, who operate detection, monitoring, and response. Partner closely on detection tuning, alert triage, investigation, and remediation. Own endpoint security policy across the Microsoft 365 platform, including Microsoft Defender for Endpoint configuration, conditional access, identity hardening, and Intune security baselines. Partner with the IT manager and the support team on day-to-day operation and enforcement. Own technical email security controls, including anti-phishing, anti-malware, secure transport, and tenant security configuration. Partner with the IT manager on user-facing reporting and response workflows. Run Citadel's vulnerability management process in partnership with the MDR provider. Operate scanning tooling, prioritize findings, and drive remediation across the IT organization. Own identity and access management hardening, including multi-factor authentication, conditional access policy, privileged access controls, and account lifecycle hygiene. Set program direction and content for Citadel's cybersecurity awareness program, including training plans, phishing simulation strategy, and ongoing user education topics. Partner with the IT manager, who runs the user-facing activities and reporting. Conduct third-party security review of new vendors, software platforms, and integrations before they enter the environment. Assess data handling, integration security, and ongoing risk; track approval and remediation. Coordinate Citadel's response to external security assessments, including penetration testing, cyber insurance reviews, customer security questionnaires, and regulatory inquiries. Scope engagements, work with vendors, maintain evidence, and track remediation. Deliver assigned IT projects within networking and security, and contribute to broader IT initiatives. Coordinate with IT leadership and peers, and engage external specialists and contractors as needed. Partner with IT leadership and peers in infrastructure, support, and software development on initiatives originating in those service lines. Contribute network and security expertise to keep delivery on track. Own vendor relationships within the network and security portfolio, including ISPs, network hardware, security tooling, and specialized contractors. Take on broader IT vendor relationships as assigned. Own the network and security operating budget, with broader budget scope as assigned. Track expenses, project upcoming needs, and provide input on annual IT budget planning. Own the on-call rotation for network and security incidents. Drive diagnosis, coordinate internal and external resources, and engage directly in resolution. Own incident communication for network and security events. Notify IT leadership and impacted business stakeholders, provide regular status updates throughout an incident, and deliver post-incident summaries with root cause and follow-up actions. Conduct periodic internal security audits across user access, identity hygiene, configuration baselines, vulnerability posture, and policy adherence. Remediate findings in partnership with the IT manager. Maintain and enforce IT network and security policies, procedures, runbooks, technical documentation, and asset inventory. Contribute to the creation and modification of policies as needed. Identify and propose improvements in network design, security posture, monitoring coverage, and tool consolidation. Deliver approved initiatives. Non-Essential Functions Running cables and installing hardware. Other duties as assigned. Minimum Qualifications or Experience Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or a related technical discipline. Equivalent professional experience considered in lieu of degree. 5+ years of progressive experience in enterprise network engineering and information security. Hands-on experience with endpoint security platforms, including Microsoft Defender for Endpoint and modern identity and access management (Microsoft Entra ID, conditional access, multi-factor authentication). Experience operating in partnership with a managed detection and response (MDR) provider or security operations center (SOC). Experience with vulnerability management, including scanning tooling (Tenable Nessus or comparable), prioritization, and driving remediation across an organization. Experience operating in an environment with regular external security assessments (penetration testing, cyber insurance reviews, customer security audits) and remediating findings under deadline. Experience supporting multi-site operations or production environments where uptime, security, and consistency of service are operational requirements. Experience delivering IT projects from scope through completion, including scheduling, vendor coordination, and budget tracking. Demonstrated ability to communicate technical concepts clearly to non-technical business stakeholders and to senior leadership. Demonstrated experience adhering to and enforcing security best practices across network, endpoint, and identity domains. Preferred Qualifications or Experience Experience in aviation, aerospace, manufacturing, MRO, or other regulated operational environments. Hands-on experience with endpoint security platforms, including Microsoft Defender for Endpoint and modern identity and access management (Microsoft Entra ID, conditional access, multi-factor authentication). Active IT industry certifications such as CompTIA Security+ or Network+, Cisco CCNA / CCNP, Palo Alto PCNSA / PCNSE, Microsoft Security or Identity certifications, CISSP, GIAC, or comparable. Experience designing and bringing up network infrastructure at new sites or facilities. Experience with SD-WAN, zero-trust architecture, network segmentation, or related modern network design patterns. Familiarity with security frameworks (NIST, CIS) and audit or compliance work. Experience with security awareness platforms (KnowBe4 or comparable). Experience administering identity and access controls in a hybrid or cloud-first environment. Experience with VOIP or unified communications infrastructure. Supervisory Responsibilities This position has no direct reports. Coordinates day-to-day with external network and security contractors, managed-service providers, and the company's SOC and MDR partner. Provides technical guidance and security expertise to IT team peers and to business stakeholders as needed. Knowledge, Skills, and Other Attributes Deep technical expertise across enterprise networking (firewalls, switching, wireless, routing) and information security (endpoint, identity, vulnerability management, security monitoring). . click apply for full job details
09/28/2026
Full time
Job Description Job Description Purpose Information technology is foundational to how Citadel Aviation operates at every site, from the systems that move work across the hangar floor and the shops to the platforms that support administrative staff. Secure, reliable network and identity infrastructure enable Citadel to operate without interruption, protect its work and its people, and meet its obligations to customers and partners. This role owns the design, operation, and security of Citadel's network and identity infrastructure across every Citadel site: reliable connectivity, a hardened identity platform, and a security posture that scales with the business. The role serves as Citadel's internal technical counterpart to the company's security SOC and managed detection and response (MDR) provider, partners with IT leadership and peers across IT and the business, owns assigned IT projects, and is accountable for the reliability of the network and the strength of the security posture across every site. Environment The technology stack includes Palo Alto next-generation firewalls, Cisco switching, Meraki wireless, Microsoft 365 with Entra ID for identity, Microsoft Defender for Endpoint and Intune for endpoint security and management, Tenable for vulnerability management, and KnowBe4 for security awareness. Security operations are delivered in partnership with an external SOC and MDR provider. Essential Job Functions Own the design, operation, and security of Citadel's network infrastructure across all sites. Maintain firewalls, switching, wireless, ISP connectivity, and backup connectivity. Design and implement upgrades to support growth, lead network design and turn-up for new Citadel facilities, and maintain secure connectivity between sites, between sites and the cloud, and for remote users. Own the design, operation, and security of Citadel's voice and unified communications infrastructure, including the company's calling system, VOIP infrastructure, and integration with Microsoft 365 communications. Maintain consistent network and security service quality across all Citadel sites. Travel between sites is heavier during the initial standardization phase across existing sites and during turn-up of new sites, and lighter once the environment reaches steady state. Perform in line with established KPIs and service-level targets, including network availability, security patch SLA, mean time to remediate vulnerabilities, mean time to respond to security incidents, and related measures. Track and report performance regularly to IT leadership. Serve as the internal technical counterpart to the company's security SOC and MDR provider, who operate detection, monitoring, and response. Partner closely on detection tuning, alert triage, investigation, and remediation. Own endpoint security policy across the Microsoft 365 platform, including Microsoft Defender for Endpoint configuration, conditional access, identity hardening, and Intune security baselines. Partner with the IT manager and the support team on day-to-day operation and enforcement. Own technical email security controls, including anti-phishing, anti-malware, secure transport, and tenant security configuration. Partner with the IT manager on user-facing reporting and response workflows. Run Citadel's vulnerability management process in partnership with the MDR provider. Operate scanning tooling, prioritize findings, and drive remediation across the IT organization. Own identity and access management hardening, including multi-factor authentication, conditional access policy, privileged access controls, and account lifecycle hygiene. Set program direction and content for Citadel's cybersecurity awareness program, including training plans, phishing simulation strategy, and ongoing user education topics. Partner with the IT manager, who runs the user-facing activities and reporting. Conduct third-party security review of new vendors, software platforms, and integrations before they enter the environment. Assess data handling, integration security, and ongoing risk; track approval and remediation. Coordinate Citadel's response to external security assessments, including penetration testing, cyber insurance reviews, customer security questionnaires, and regulatory inquiries. Scope engagements, work with vendors, maintain evidence, and track remediation. Deliver assigned IT projects within networking and security, and contribute to broader IT initiatives. Coordinate with IT leadership and peers, and engage external specialists and contractors as needed. Partner with IT leadership and peers in infrastructure, support, and software development on initiatives originating in those service lines. Contribute network and security expertise to keep delivery on track. Own vendor relationships within the network and security portfolio, including ISPs, network hardware, security tooling, and specialized contractors. Take on broader IT vendor relationships as assigned. Own the network and security operating budget, with broader budget scope as assigned. Track expenses, project upcoming needs, and provide input on annual IT budget planning. Own the on-call rotation for network and security incidents. Drive diagnosis, coordinate internal and external resources, and engage directly in resolution. Own incident communication for network and security events. Notify IT leadership and impacted business stakeholders, provide regular status updates throughout an incident, and deliver post-incident summaries with root cause and follow-up actions. Conduct periodic internal security audits across user access, identity hygiene, configuration baselines, vulnerability posture, and policy adherence. Remediate findings in partnership with the IT manager. Maintain and enforce IT network and security policies, procedures, runbooks, technical documentation, and asset inventory. Contribute to the creation and modification of policies as needed. Identify and propose improvements in network design, security posture, monitoring coverage, and tool consolidation. Deliver approved initiatives. Non-Essential Functions Running cables and installing hardware. Other duties as assigned. Minimum Qualifications or Experience Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or a related technical discipline. Equivalent professional experience considered in lieu of degree. 5+ years of progressive experience in enterprise network engineering and information security. Hands-on experience with endpoint security platforms, including Microsoft Defender for Endpoint and modern identity and access management (Microsoft Entra ID, conditional access, multi-factor authentication). Experience operating in partnership with a managed detection and response (MDR) provider or security operations center (SOC). Experience with vulnerability management, including scanning tooling (Tenable Nessus or comparable), prioritization, and driving remediation across an organization. Experience operating in an environment with regular external security assessments (penetration testing, cyber insurance reviews, customer security audits) and remediating findings under deadline. Experience supporting multi-site operations or production environments where uptime, security, and consistency of service are operational requirements. Experience delivering IT projects from scope through completion, including scheduling, vendor coordination, and budget tracking. Demonstrated ability to communicate technical concepts clearly to non-technical business stakeholders and to senior leadership. Demonstrated experience adhering to and enforcing security best practices across network, endpoint, and identity domains. Preferred Qualifications or Experience Experience in aviation, aerospace, manufacturing, MRO, or other regulated operational environments. Hands-on experience with endpoint security platforms, including Microsoft Defender for Endpoint and modern identity and access management (Microsoft Entra ID, conditional access, multi-factor authentication). Active IT industry certifications such as CompTIA Security+ or Network+, Cisco CCNA / CCNP, Palo Alto PCNSA / PCNSE, Microsoft Security or Identity certifications, CISSP, GIAC, or comparable. Experience designing and bringing up network infrastructure at new sites or facilities. Experience with SD-WAN, zero-trust architecture, network segmentation, or related modern network design patterns. Familiarity with security frameworks (NIST, CIS) and audit or compliance work. Experience with security awareness platforms (KnowBe4 or comparable). Experience administering identity and access controls in a hybrid or cloud-first environment. Experience with VOIP or unified communications infrastructure. Supervisory Responsibilities This position has no direct reports. Coordinates day-to-day with external network and security contractors, managed-service providers, and the company's SOC and MDR partner. Provides technical guidance and security expertise to IT team peers and to business stakeholders as needed. Knowledge, Skills, and Other Attributes Deep technical expertise across enterprise networking (firewalls, switching, wireless, routing) and information security (endpoint, identity, vulnerability management, security monitoring). . click apply for full job details
Job Description Job Description About the Role We are seeking an AI Lead to drive innovation and thought leadership around artificial intelligence across Total Perform. You'll combine deep technical expertise in Claude, ChatGPT, and other LLM platforms with the ability to evangelize AI capabilities internally and externally. You'll shape how we build AI-first solutions for customers, establish best practices for AI integration, and become a recognized voice in the AI community-speaking at conferences, publishing technical content, and demonstrating real-world AI applications that drive measurable business value. This is a hybrid role: technologist, strategist, and evangelist. You'll build AI solutions while also positioning Total Perform as a leader in AI-powered consulting and software delivery. What You'll Do Technical Leadership & AI Strategy Design and implement AI/LLM-powered solutions using Claude, ChatGPT, Codex, and emerging AI platforms Establish best practices, architectural patterns, and frameworks for AI integration across projects Evaluate emerging AI tools and platforms, separating real value from hype through hands-on experimentation Mentor engineers and teams on prompt engineering, AI-assisted development, and agentic workflows Build proof-of-concepts and pilot projects that demonstrate AI capabilities to customers and internal teams Collaborate with delivery, consulting, and engineering leaders to identify AI opportunities in client engagements External Evangelism & Thought Leadership Be the external face of Total Perform's AI expertise: speak at conferences, webinars, and industry events Publish technical articles, case studies, and thought leadership content on AI applications and business impact Engage with the broader tech community: contribute to open-source projects, participate in AI forums and communities Present real-world examples of AI-driven solutions and their business outcomes to potential customers Build relationships with media, analysts, and industry influencers in the AI space Represent Total Perform at industry events and thought leadership forums Internal Advocacy & Knowledge Sharing Share AI insights and best practices across the organization through training sessions, demos, and documentation Work with sales and marketing to develop AI-focused messaging and customer narratives Identify and communicate AI-driven competitive advantages and business opportunities Run internal workshops and brown bag sessions on AI tools, techniques, and applications Help frame AI within the context of our service offerings (consulting, custom software, nearshore talent) Who You Are Expert-level, hands-on experience with Claude, ChatGPT, Codex, or similar LLM platforms in production environments Strong technical foundation in software engineering, data engineering, or AI/ML (not just hype) Demonstrated experience building AI-powered applications or integrations that solve real business problems Proven ability to communicate complex technical concepts to both technical and non-technical audiences Natural evangelist and communicator: comfortable presenting to audiences, writing technical content, and engaging on social media Entrepreneurial mindset: you see opportunities where others see obstacles, think strategically about market positioning Strong business acumen: you understand how AI creates value and can articulate ROI and competitive advantage Track record of thought leadership: speaking engagements, published content, community engagement, or recognized expertise in your field Collaborative leader who elevates teams and builds organizational capability around AI Deep curiosity about emerging AI capabilities and their business applications Required Qualifications Hands-on production experience with Claude, ChatGPT, or similar LLM platforms (not just exploration, but real implementations) Strong technical background in software engineering, data engineering, AI/ML, or related field Proven ability to communicate AI concepts to multiple audiences (technical and non-technical) Experience building or architecting AI-powered solutions that deliver measurable business value Track record of external communication: speaking, writing, community engagement, or recognized expertise Strong understanding of AI capabilities, limitations, and ethical considerations Ability to evaluate emerging AI tools and articulate their potential impact and use cases Experience working with customers to identify and implement AI solutions Excellent verbal and written communication skills Passion for AI and commitment to staying current with the rapidly evolving landscape Preferred Qualifications Experience with prompt engineering and fine-tuning LLMs Background in consulting, systems thinking, or strategic advisory Experience building agentic workflows or AI-assisted development tools Published technical content, speaking engagements at industry events, or recognized thought leadership Familiarity with multiple AI platforms and frameworks (LangChain, LlamaIndex, Anthropic SDK, OpenAI API, etc.) Experience in healthcare, financial services, or enterprise software domains Background in product strategy or go-to-market positioning Data science or machine learning background Experience with AI governance, safety, and ethical considerations Tech Stack & Platforms LLM Platforms: Claude, ChatGPT, Codex Frameworks & Tools: LangChain, LlamaIndex, Anthropic SDK, OpenAI API, Hugging Face Development: Python, JavaScript, SQL Cloud Platforms: Azure, AWS, Google Cloud Data Tools: Vector databases, RAG frameworks, embedding models Monitoring & Observability: Langsmith, Arize, or similar AI observability tools Communication Channels: LinkedIn, Twitter/X, Medium, conference speaking platforms Your partner for AI, consulting, software development, and nearshore staffing.
09/28/2026
Full time
Job Description Job Description About the Role We are seeking an AI Lead to drive innovation and thought leadership around artificial intelligence across Total Perform. You'll combine deep technical expertise in Claude, ChatGPT, and other LLM platforms with the ability to evangelize AI capabilities internally and externally. You'll shape how we build AI-first solutions for customers, establish best practices for AI integration, and become a recognized voice in the AI community-speaking at conferences, publishing technical content, and demonstrating real-world AI applications that drive measurable business value. This is a hybrid role: technologist, strategist, and evangelist. You'll build AI solutions while also positioning Total Perform as a leader in AI-powered consulting and software delivery. What You'll Do Technical Leadership & AI Strategy Design and implement AI/LLM-powered solutions using Claude, ChatGPT, Codex, and emerging AI platforms Establish best practices, architectural patterns, and frameworks for AI integration across projects Evaluate emerging AI tools and platforms, separating real value from hype through hands-on experimentation Mentor engineers and teams on prompt engineering, AI-assisted development, and agentic workflows Build proof-of-concepts and pilot projects that demonstrate AI capabilities to customers and internal teams Collaborate with delivery, consulting, and engineering leaders to identify AI opportunities in client engagements External Evangelism & Thought Leadership Be the external face of Total Perform's AI expertise: speak at conferences, webinars, and industry events Publish technical articles, case studies, and thought leadership content on AI applications and business impact Engage with the broader tech community: contribute to open-source projects, participate in AI forums and communities Present real-world examples of AI-driven solutions and their business outcomes to potential customers Build relationships with media, analysts, and industry influencers in the AI space Represent Total Perform at industry events and thought leadership forums Internal Advocacy & Knowledge Sharing Share AI insights and best practices across the organization through training sessions, demos, and documentation Work with sales and marketing to develop AI-focused messaging and customer narratives Identify and communicate AI-driven competitive advantages and business opportunities Run internal workshops and brown bag sessions on AI tools, techniques, and applications Help frame AI within the context of our service offerings (consulting, custom software, nearshore talent) Who You Are Expert-level, hands-on experience with Claude, ChatGPT, Codex, or similar LLM platforms in production environments Strong technical foundation in software engineering, data engineering, or AI/ML (not just hype) Demonstrated experience building AI-powered applications or integrations that solve real business problems Proven ability to communicate complex technical concepts to both technical and non-technical audiences Natural evangelist and communicator: comfortable presenting to audiences, writing technical content, and engaging on social media Entrepreneurial mindset: you see opportunities where others see obstacles, think strategically about market positioning Strong business acumen: you understand how AI creates value and can articulate ROI and competitive advantage Track record of thought leadership: speaking engagements, published content, community engagement, or recognized expertise in your field Collaborative leader who elevates teams and builds organizational capability around AI Deep curiosity about emerging AI capabilities and their business applications Required Qualifications Hands-on production experience with Claude, ChatGPT, or similar LLM platforms (not just exploration, but real implementations) Strong technical background in software engineering, data engineering, AI/ML, or related field Proven ability to communicate AI concepts to multiple audiences (technical and non-technical) Experience building or architecting AI-powered solutions that deliver measurable business value Track record of external communication: speaking, writing, community engagement, or recognized expertise Strong understanding of AI capabilities, limitations, and ethical considerations Ability to evaluate emerging AI tools and articulate their potential impact and use cases Experience working with customers to identify and implement AI solutions Excellent verbal and written communication skills Passion for AI and commitment to staying current with the rapidly evolving landscape Preferred Qualifications Experience with prompt engineering and fine-tuning LLMs Background in consulting, systems thinking, or strategic advisory Experience building agentic workflows or AI-assisted development tools Published technical content, speaking engagements at industry events, or recognized thought leadership Familiarity with multiple AI platforms and frameworks (LangChain, LlamaIndex, Anthropic SDK, OpenAI API, etc.) Experience in healthcare, financial services, or enterprise software domains Background in product strategy or go-to-market positioning Data science or machine learning background Experience with AI governance, safety, and ethical considerations Tech Stack & Platforms LLM Platforms: Claude, ChatGPT, Codex Frameworks & Tools: LangChain, LlamaIndex, Anthropic SDK, OpenAI API, Hugging Face Development: Python, JavaScript, SQL Cloud Platforms: Azure, AWS, Google Cloud Data Tools: Vector databases, RAG frameworks, embedding models Monitoring & Observability: Langsmith, Arize, or similar AI observability tools Communication Channels: LinkedIn, Twitter/X, Medium, conference speaking platforms Your partner for AI, consulting, software development, and nearshore staffing.
Job Description Job Description Description: Hybrid 3 on in Charlotte, NC Our client seeks a Lead Scrum Master / Agilist to support AI-enabled technical product teams across Telecom and Infrastructure. The role will initially support the TINA AI chatbot product team and the Infrastructure Systems Engineering cloud team, with potential to expand as Connect-AI grows. The successful candidate will serve as a hands-on servant leader who facilitates Agile delivery, coaches teams, removes impediments, improves delivery practices, and creates transparency across products, teams, and stakeholders. This individual will partner with the Delivery Lead, Product Owners, Product Analysts, technical leads, developers, and enterprise partners to help teams deliver measurable customer and business value. Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $70.00 to $75.00/hr. w2 JN -69 Responsibilities: Own the Agile operating rhythm for teams, including stand-ups, sprint planning, backlog refinement, sprint reviews, retrospectives, and cross-team planning. Ensure ceremonies are purposeful, time-boxed, and focused on decisions, delivery, and continuous improvement. Coach teams and leaders in Agile, Scrum, Kanban, product thinking, self-management, and value-focused delivery. Establish practical working agreements, Sprint Goals, Definitions of Ready, and Definitions of Done. Proactively identify, document, escalate, and track impediments, risks, and dependencies through resolution, coordinating with cybersecurity, architecture, infrastructure, data, operations, and enterprise partners. Partner with Product Owners on backlog refinement, story readiness, estimation, prioritization discussions, and Sprint Goal development while supporting the backlog process without owning product decisions. Maintain clear delivery information in Jira, Confluence, and related tools. Use metrics such as cycle time, throughput, aging work, Sprint Goal achievement, carryover, predictability, and impediment trends to guide improvement without ranking individuals. Facilitate communication among technical teams, product leadership, customers, and enterprise stakeholders. Prepare teams for demonstrations, planning sessions, leadership updates, onboarding, and knowledge transfer. Experience Requirements: Bachelor's degree or seven years of relevant experience in lieu of a degree. Five or more years of experience with product, project, delivery, or Agile practices. Three or more years as a Scrum Master, Agilist, Agile Delivery Lead, or Agile Coach. Scrum Master certification such as CSM, PSM I, or equivalent. Experience facilitating Agile delivery for technical or software product teams and resolving impediments, risks, and cross-team dependencies. Strong written, verbal, facilitation, stakeholder-management, Jira, and Confluence skills. Preferred: Experience supporting multiple Agile teams or workstreams with varying Agile maturity. Preferred: Background with AI, cloud platforms, infrastructure, telecommunications, operations, data integrations, emerging technologies, or enterprise governance dependencies. Preferred: Experience with Scrum and Kanban and using delivery or flow metrics to guide continuous improvement. Preferred: Ability to work independently, manage competing priorities, communicate with technical and senior stakeholders, and bring structure to evolving work. Preferred: Learner mindset, curiosity, and a practical approach to problem-solving. Education Requirements: Bachelor's degree from an accredited college or university, or seven years of relevant experience in lieu of a degree. Recruitment Transparency Notice Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( , ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process. Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following: When you work with Eliassen Group, all email communication will come from an address, never Gmail, Yahoo, etc. Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact . About Eliassen Group: Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve. Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws. Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
09/27/2026
Full time
Job Description Job Description Description: Hybrid 3 on in Charlotte, NC Our client seeks a Lead Scrum Master / Agilist to support AI-enabled technical product teams across Telecom and Infrastructure. The role will initially support the TINA AI chatbot product team and the Infrastructure Systems Engineering cloud team, with potential to expand as Connect-AI grows. The successful candidate will serve as a hands-on servant leader who facilitates Agile delivery, coaches teams, removes impediments, improves delivery practices, and creates transparency across products, teams, and stakeholders. This individual will partner with the Delivery Lead, Product Owners, Product Analysts, technical leads, developers, and enterprise partners to help teams deliver measurable customer and business value. Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $70.00 to $75.00/hr. w2 JN -69 Responsibilities: Own the Agile operating rhythm for teams, including stand-ups, sprint planning, backlog refinement, sprint reviews, retrospectives, and cross-team planning. Ensure ceremonies are purposeful, time-boxed, and focused on decisions, delivery, and continuous improvement. Coach teams and leaders in Agile, Scrum, Kanban, product thinking, self-management, and value-focused delivery. Establish practical working agreements, Sprint Goals, Definitions of Ready, and Definitions of Done. Proactively identify, document, escalate, and track impediments, risks, and dependencies through resolution, coordinating with cybersecurity, architecture, infrastructure, data, operations, and enterprise partners. Partner with Product Owners on backlog refinement, story readiness, estimation, prioritization discussions, and Sprint Goal development while supporting the backlog process without owning product decisions. Maintain clear delivery information in Jira, Confluence, and related tools. Use metrics such as cycle time, throughput, aging work, Sprint Goal achievement, carryover, predictability, and impediment trends to guide improvement without ranking individuals. Facilitate communication among technical teams, product leadership, customers, and enterprise stakeholders. Prepare teams for demonstrations, planning sessions, leadership updates, onboarding, and knowledge transfer. Experience Requirements: Bachelor's degree or seven years of relevant experience in lieu of a degree. Five or more years of experience with product, project, delivery, or Agile practices. Three or more years as a Scrum Master, Agilist, Agile Delivery Lead, or Agile Coach. Scrum Master certification such as CSM, PSM I, or equivalent. Experience facilitating Agile delivery for technical or software product teams and resolving impediments, risks, and cross-team dependencies. Strong written, verbal, facilitation, stakeholder-management, Jira, and Confluence skills. Preferred: Experience supporting multiple Agile teams or workstreams with varying Agile maturity. Preferred: Background with AI, cloud platforms, infrastructure, telecommunications, operations, data integrations, emerging technologies, or enterprise governance dependencies. Preferred: Experience with Scrum and Kanban and using delivery or flow metrics to guide continuous improvement. Preferred: Ability to work independently, manage competing priorities, communicate with technical and senior stakeholders, and bring structure to evolving work. Preferred: Learner mindset, curiosity, and a practical approach to problem-solving. Education Requirements: Bachelor's degree from an accredited college or university, or seven years of relevant experience in lieu of a degree. Recruitment Transparency Notice Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( , ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process. Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following: When you work with Eliassen Group, all email communication will come from an address, never Gmail, Yahoo, etc. Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact . About Eliassen Group: Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve. Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws. Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
Job Description Job Description Description: Hybrid 2-3 days in Reston, VA As a Technical Lead, you will partner closely with executive leadership to evaluate technology investments, modernize enterprise applications, and recommend solutions that align business objectives with technical capabilities. You will serve as a trusted advisor across application development, integrations, vendor management, and architecture discussions, helping teams make informed decisions that balance cost, risk, scalability, and long-term business value. This role is ideal for a technically experienced professional who enjoys solving complex business problems, guiding technical teams, influencing strategy, and translating technical concepts into actionable recommendations for both executive and operational stakeholders. Due to federal security clearance requirements, applicant must be a United States Citizen with an active Secret clearance. This is a full-time, permanent opportunity, offering a competitive salary and comprehensive benefits package. Qualified applicants must be willing and able to work on a w2 basis. Salary: $145,000 - $160,000/ yr. w2 JN -20 Responsibilities: Partner with executive leadership to evaluate technology investments, modernization opportunities, and business priorities. Assess technical and business impacts of proposed solutions and recommend the most effective path forward. Develop architecture recommendations, technical strategies, white papers, and executive briefings. Guide cross-functional teams through solution design, integration planning, and technology decision-making. Collaborate with developers, business analysts, infrastructure teams, and vendors to ensure solutions meet business objectives. Evaluate vendor offerings, implementation approaches, and platform capabilities to reduce risk and maximize value. Identify opportunities to modernize applications, improve processes, and streamline operations through technology. Provide technical leadership across application, integration, infrastructure, security, and data initiatives. Translate complex technical concepts into actionable recommendations for business stakeholders and executive leadership. Serve as a trusted advisor to leadership on technology strategy, solution selection, and enterprise modernization efforts. Experience Requirements: Active Public Trust clearance. 8+ years of experience designing, implementing, supporting, or modernizing enterprise technology solutions. 3+ years in a Technical Lead, SME, Solutions Lead, or similar role with hands-on development and influence on business outcomes. Experience evaluating business requirements, identifying risks, and recommending technology solutions aligned to goals and operational needs. Strong understanding of enterprise application architecture, systems integration, networking fundamentals, security concepts, and data flow across interconnected platforms. Experience partnering with executives, business stakeholders, vendors, and technical teams to assess solution options and drive informed technology decisions. Ability to evaluate technology investments and make recommendations based on cost, scalability, maintainability, risk, vendor lock-in, and long-term business impact. Experience facilitating technical discussions across software development, infrastructure, cybersecurity, networking, and third-party solution providers. Strong understanding of Microsoft ecosystems including .NET, SQL Server, APIs, cloud services, and enterprise integration patterns. Ability to translate complex business challenges into practical technical solutions and communicate recommendations to technical and non-technical audiences. Proven ability to ask discovery questions, challenge assumptions, identify root causes, and develop strategic recommendations. Experience working within Agile environments and collaborating with business analysts, Scrum Masters, developers, QA teams, and infrastructure teams. Strong written and verbal communication skills with experience developing executive briefings, technical recommendations, white papers, architecture guidance, or strategy documents. Education Requirements: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related discipline. Additional years of relevant experience may be considered in lieu of a degree. Recruitment Transparency Notice Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( , ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process. Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following: When you work with Eliassen Group, all email communication will come from an address, never Gmail, Yahoo, etc. Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact . About Eliassen Group: Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve. Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws. Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
09/26/2026
Full time
Job Description Job Description Description: Hybrid 2-3 days in Reston, VA As a Technical Lead, you will partner closely with executive leadership to evaluate technology investments, modernize enterprise applications, and recommend solutions that align business objectives with technical capabilities. You will serve as a trusted advisor across application development, integrations, vendor management, and architecture discussions, helping teams make informed decisions that balance cost, risk, scalability, and long-term business value. This role is ideal for a technically experienced professional who enjoys solving complex business problems, guiding technical teams, influencing strategy, and translating technical concepts into actionable recommendations for both executive and operational stakeholders. Due to federal security clearance requirements, applicant must be a United States Citizen with an active Secret clearance. This is a full-time, permanent opportunity, offering a competitive salary and comprehensive benefits package. Qualified applicants must be willing and able to work on a w2 basis. Salary: $145,000 - $160,000/ yr. w2 JN -20 Responsibilities: Partner with executive leadership to evaluate technology investments, modernization opportunities, and business priorities. Assess technical and business impacts of proposed solutions and recommend the most effective path forward. Develop architecture recommendations, technical strategies, white papers, and executive briefings. Guide cross-functional teams through solution design, integration planning, and technology decision-making. Collaborate with developers, business analysts, infrastructure teams, and vendors to ensure solutions meet business objectives. Evaluate vendor offerings, implementation approaches, and platform capabilities to reduce risk and maximize value. Identify opportunities to modernize applications, improve processes, and streamline operations through technology. Provide technical leadership across application, integration, infrastructure, security, and data initiatives. Translate complex technical concepts into actionable recommendations for business stakeholders and executive leadership. Serve as a trusted advisor to leadership on technology strategy, solution selection, and enterprise modernization efforts. Experience Requirements: Active Public Trust clearance. 8+ years of experience designing, implementing, supporting, or modernizing enterprise technology solutions. 3+ years in a Technical Lead, SME, Solutions Lead, or similar role with hands-on development and influence on business outcomes. Experience evaluating business requirements, identifying risks, and recommending technology solutions aligned to goals and operational needs. Strong understanding of enterprise application architecture, systems integration, networking fundamentals, security concepts, and data flow across interconnected platforms. Experience partnering with executives, business stakeholders, vendors, and technical teams to assess solution options and drive informed technology decisions. Ability to evaluate technology investments and make recommendations based on cost, scalability, maintainability, risk, vendor lock-in, and long-term business impact. Experience facilitating technical discussions across software development, infrastructure, cybersecurity, networking, and third-party solution providers. Strong understanding of Microsoft ecosystems including .NET, SQL Server, APIs, cloud services, and enterprise integration patterns. Ability to translate complex business challenges into practical technical solutions and communicate recommendations to technical and non-technical audiences. Proven ability to ask discovery questions, challenge assumptions, identify root causes, and develop strategic recommendations. Experience working within Agile environments and collaborating with business analysts, Scrum Masters, developers, QA teams, and infrastructure teams. Strong written and verbal communication skills with experience developing executive briefings, technical recommendations, white papers, architecture guidance, or strategy documents. Education Requirements: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related discipline. Additional years of relevant experience may be considered in lieu of a degree. Recruitment Transparency Notice Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( , ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process. Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following: When you work with Eliassen Group, all email communication will come from an address, never Gmail, Yahoo, etc. Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact . About Eliassen Group: Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve. Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws. Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!