11 jobs found

Job Description Job Description Work Type: On-site / Hybrid - Ashburn, VA client site 3-5 days per week Industry Category: ServiceNow / Configuration Management Employment Type: Full-Time Contract Clearance Requirement: Limited CBP Background Investigation (BI) required prior to onboarding Position Overview Our client is seeking an experienced ServiceNow CMDB Implementation Specialist to support an enterprise-scale Configuration Management Database implementation. This position will support business-driven CMDB planning, organizational alignment, CI modeling, governance, data quality, and best-practice implementation. The specialist will work across application owners, IT operations, security, architects, platform administrators, and other stakeholders to define CMDB requirements, establish governance and data-quality standards, support integrations and testing, and drive adoption across the organization. Key Responsibilities Requirements and Analysis Elicit stakeholder needs across Application Owners, IT Operations, Security, and other groups to identify required CIs, critical attributes, and inter-CI relationships. Document business requirements into clear functional and non-functional artifacts, including use cases, user stories, and acceptance criteria. Analyze existing data sources and identify gaps, inconsistencies, and migration challenges associated with moving data into the CMDB. Data Model Design and Definition Define CMDB classes and attributes, including servers, applications, databases, enumeration values, and ownership fields, in collaboration with Architects and Platform Administrators. Establish CI relationships such as "runs on," "connects to," and "is composed of" to accurately represent the enterprise environment. Normalize and standardize data to promote CMDB consistency and integrity. Support CI lifecycle management and organizational CMDB ownership models. Process Definition and Integration Map CMDB-related Incident, Change, Problem, and Asset Management processes to ensure the CMDB effectively supports ITSM workflows. Define data-governance policies for data ownership, entry, updates, and quality assurance. Specify integration requirements for automated discovery tools, ticketing systems, monitoring platforms, and other enterprise data sources. Apply ServiceNow CSDM and service-mapping principles to support an effective enterprise CMDB structure. Data Quality, Validation, and Testing Define data-quality rules and metrics for accuracy, completeness, and consistency. Establish processes for ongoing CMDB monitoring, remediation, and continuous improvement. Plan and conduct User Acceptance Testing with business users. Develop test cases to validate functional requirements and expected business outcomes. Reporting and KPIs Identify reporting requirements and dashboards that provide environmental insights, decision support, and compliance monitoring. Define CMDB-enabled KPIs, including metrics such as Mean Time to Repair and change success rates. Establish standards for measuring CMDB health, data quality, and operational effectiveness. Training, Adoption, and Ongoing Support Develop CMDB training materials, standards, procedures, and supporting documentation. Deliver training sessions to user groups to drive adoption and proficiency. Provide ongoing support and clarification regarding CMDB functionality, processes, and data usage. Communication and Stakeholder Management Facilitate workshops to gather requirements, resolve conflicts, and establish cross-functional consensus. Lead stakeholder discussions and cross-team alignment sessions. Translate business requirements and technical concepts between business and technical teams. Collaborate across large, federated, or regulated organizational environments. Requirements Minimum Qualifications U.S. citizenship required. At least 10 years of overall information technology experience . Bachelor's or Master's degree. Four additional years of relevant experience may substitute for a Bachelor's degree, or two additional years of relevant experience may substitute for a Master's degree. At least 5 years of enterprise ITSM, CMDB, or Configuration Management experience , including demonstrated expertise in CMDB planning, modeling, governance, and data-quality frameworks. Experience designing CI classes, relationships, and lifecycle-management processes for complex organizations. Proficiency with ServiceNow CMDB, automated discovery, and CSDM . Strong understanding of service-mapping principles and organizational CMDB ownership models. Ability to lead workshops, stakeholder discussions, and cross-team alignment sessions. Excellent analytical, communication, documentation, facilitation, and standards-development capabilities. Experience working within large, federated, or regulated environments. Must be able to obtain the required Limited CBP Background Investigation (BI) prior to onboarding . Must be local to the Ashburn, Virginia area and willing to work from the client site 3-5 days per week . Must be legally authorized to work in the United States without employer sponsorship, now or in the future. Preferred Qualifications ITIL v4 or v5 certification. Prior federal contracting environment experience. Experience with enterprise architecture, IT operations, and data governance. Benefits Compensation $200,000-$230,000 per year as a W2 , negotiable for the right candidate. Benefits Medical insurance Dental insurance Vision insurance 401(k)

Job Description Job Description Founded in 1936, the National Wildlife Federation has grown into America's largest and most trusted grassroots conservation organization with 52 state/territorial affiliates and more than six million members and supporters, including hunters, anglers, gardeners, birders, hikers, campers, paddlers, and outdoor enthusiasts of all ages and stripes. The mission of the National Wildlife Federation is to unite all Americans to ensure wildlife thrive in our rapidly changing world. We advance this mission through programming focused on conserving wildlife, restoring habitats and waterways, expanding outdoor opportunities, connecting children with nature, advancing environmental justice, and addressing the causes and consequences of climate change. To support our mission, we are seeking a Data & Systems Specialist to join our Data & Technology Department. This role works at the intersection of data, systems, and stakeholder support. The Data & Systems Specialist is responsible for managing, maintaining, and optimizing data and business processes for NWF's mission-critical supporter systems. This role is a vital resource for system users, developers, project managers, data analysts, and vendors. They work with stakeholders to ensure alignment with the organization's fundraising, engagement, programmatic, and operational goals. They provide user support, manage process documentation, and execute training plans to enhance user adoption and optimization. The Data & Systems Specialist plays a key role in ensuring the data hygiene, data governance, and integrity of our supporter systems. The person in this role is expected to be proactive, detail-oriented, and an effective communicator. The Data & Systems Specialist will be part of the Data & Systems team and report to the Senior Manager of System Strategy & Projects. Principle Duties (major areas of responsibility): System Administration Serve as primary administrator for the CRM database (currently Microsoft Dynamics). Configure fields, forms, views, automations, reports, dashboards, and user security permissions. Troubleshoot system issues and partner with key stakeholders to identify and deploy practical solutions. Execute system improvements and upgrades in collaboration with system users, developers, project managers, data analysts, and vendors. Create and perform quality assurance testing scripts related to functionality enhancements or bug fixes. Build queries and run reports to distribute to system stakeholders. Serve as a backup for NWF's Data Operations Manager to perform key functions when coverage is needed. User Support and Training Manage the CRM support inbox, acting as primary point of contact for CRM-related questions and feedback. Provide hands-on support to CRM users, addressing database questions, data inquiries, technical issues, and ensuring efficient and effective system utilization. Regularly meet with CRM super users and gather feedback to improve functionality and data processes. Develop and deliver optimized help documentation, training sessions, user surveys, and newsletter communications. Create and maintain documentation related to system usage, processes, and connections across systems. Data Hygiene and Data Governance Manage NWF's Data Protection inbox to resolve data privacy and data removal requests from our supporters. Monitor and manage data integrity tasks for NWF's supporter data. Conduct regular data integrity checks to identify and resolve any data issues. Perform data management tasks such as data imports, exports, appends, and merges. Research, develop, and maintain data governance policies for NWF's supporter data, ensuring compliance with applicable organization and policy standards. Collaboration and Strategy Partner with cross-functional teams and data owners (e.g. development, fundraising, legal, marketing, and operations) to align system capabilities with organizational requirements. Develop and implement strategies for improving operational efficiency, such as streamlining processes, eliminating redundancies, and elevating system capabilities. Collaborate with data owners and the Data Strategy team to ensure system configuration allows for seamless analytics and reporting. Help evaluate and adopt emerging technologies - including AI-powered tools - to enhance productivity. Qualifications: Skills and Competencies Strong analytical and problem-solving skills. Ability to troubleshoot creatively and critically think through implications beyond what is immediately apparent. Ability to manage multiple priorities while maintaining a positive outlook. Excellent communication skills. Comfortable sharing technical concepts in a way everyone can understand. Ability to collaborate effectively with diverse teams and stakeholders. Excellent organizational skills with strong attention to detail and accuracy. Flexibility, reliability, determination, and a sense of humor. A passion for continuous improvement and learning new technologies. Willingness to adapt to changing organizational needs and proactively seek solutions. The employee's actions are expected to reflect the values of the National Wildlife Federation. Minimum Experience 2+ years experience in an administrator role for an enterprise CRM (Microsoft Dynamics, Salesforce, Blackbaud CRM). 2+ years experience serving as a support contact for CRM users, technical staff, and vendors. 2+ years experience implementing data hygiene best practices, crafting data governance principles, and performing data integrity tasks. 2+ years experience conducting data imports, exports, and validation activities for enterprise systems. Preferred Experience Knowledge of nonprofit operations, including donor database management, fundraising campaigns, and program delivery. Experience with Salesforce nonprofit applications or Salesforce Administrator certification. Experience implementing system data integrations and APIs. Experience with Tableau or a similar reporting platform. Experience working with complex data sets in SQL Server. Minimum Education Requirements Bachelor's degree from an accredited college or university. pplicants are invited to learn more about National Wildlife Federation's required equity competencies at -Us/Careers. Travel Requirements: There may be 1-10 travel days per year to attend conferences and perform field office visits. Location and Work Mode: This position will be based in Reston, Virginia. The National Wildlife Federation is committed to a flexible and empowered work environment with an authentic community of care for all staff. In this position, the employee may work hybrid or fully remote to be decided jointly with their supervisor in the final stages of the interview process. For more information on Work Modes, please review the benefits section of our careers page: -Us/Careers Physical Requirements of the Job: Remaining in a normal seated or standing position for extended periods; reaching and grasping by extending hand(s) or arm(s); dexterity to manipulate objects with fingers, for example, using a keyboard; communication skills using the spoken word; ability to see and hear within normal parameters; ability to move about the workspace. The position requires mobility, including moving materials weighing up to several pounds (such as a laptop computer or tablet). Persons with disabilities may be able to perform the essential duties of this position with reasonable accommodation. Requests for reasonable accommodation will be evaluated on an individual basis. Please Note: This job description sets forth the job's principal duties, responsibilities, and requirements; it should not be construed as an exhaustive statement, however. Unless they begin with the word "may," the Essential Duties and Responsibilities described above are "essential functions" of the job, as defined by the Americans with Disabilities Act. Compensation and Benefits: The salary range for this position is $60,000 - $70,000, commensurate with experience. We are proud of our designation by Mogul as a Top 100 Workplace with the Best Benefits, and by Forbes as one of America's best small employers! We value work-life balance and a family-friendly atmosphere with flexible scheduling. We want you to be able to integrate work and personal life with attention to your self-care, so that your work schedule is not depleting. We offer benefits so you feel restored and fueled through the day and week. We offer these supports to help manage your mental, emotional, and physical health: Paid time off: Vacation that starts off at three weeks accrual based on a full-time schedule, unlimited wellbeing (this time can be used for physical, spiritual, emotional, cultural, religious or financial wellbeing for yourself, a partner, or family member - including pets), and 11 holidays We close down for a paid winter break between December 25 to January 1 to recognize end of-year stress, and time for reflection, rejuvenation, and spending time with family. Up to 16 weeks of fully paid Family and Medical Leave Low-cost health, dental, and vision insurance options - all outpatient mental health is covered at in-network rates Therapist available at no cost . click apply for full job details

Job Description Job Description Description: We are seeking a highly skilled and mission-focused Information Assurance / Security Specialist (ISSO) to support cybersecurity compliance, Assessment & Authorization (A&A) activities, and Authority to Operate (ATO) documentation for designated systems. The ISSO will serve as a key liaison between contractor teams and federal certification authorities, ensuring security requirements are met, risks are communicated, and systems remain compliant with DOE, NNSA, and federal cybersecurity standards. This role requires strong technical acumen, exceptional documentation skills, and the ability to guide and advocate for contractor teams throughout the security lifecycle. Requirements: Key Responsibilities Implement DOE and NNSA cybersecurity policies and procedures for assigned information systems. Lead A&A activities, ensuring systems meet federal and organizational security requirements. Maintain all ATO documentation, including security plans, access control records, and configuration management artifacts. Manage and track POA&M items; assist in completing remediation activities where possible. Conduct risk assessments, identify vulnerabilities, and recommend mitigation strategies. Perform cybersecurity tests and assessments; provide actionable results to the ISSM. Evaluate the security impact of proposed system changes and recommend risk-based solutions. Develop and deliver cybersecurity training based on user roles and responsibilities. Respond to security incidents, document findings, and support incident resolution. Create and maintain security processes, procedures, disaster recovery plans, and incident response plans. Support audits and external reviews; manage findings and drive favorable outcomes. Develop new policies, documentation, and training materials when required, ensuring alignment across contractor and federal stakeholders. Communicate cybersecurity status, risks, and mitigation strategies clearly to leadership and stakeholders. Lead and mentor assigned resources (2 FTEs), ensuring high-quality documentation and successful security outcomes. Required Qualifications Experience supporting A&A/ATO processes within federal environments (DOE/NNSA preferred). Strong understanding of federal cybersecurity frameworks, risk management, and compliance requirements. Ability to create clear, accurate, and technically sound security documentation. Experience supporting audits, external reviews, and POA&M management. Strong communication skills with the ability to brief technical and non-technical stakeholders. Ability to negotiate policy, documentation, and training across diverse stakeholder groups. A notification to prospective applicants that reviews, and tests for the absence of any illegal drug as defined in 10 CFR 707.4, will be conducted by the employer and a background investigation by the Federal government may be required to obtain an access authorization prior to employment, and that subsequent reinvestigations may be required. The position is covered by the Counterintelligence Evaluation Program regulations at 10 CFR part 709, the announcement should also alert applicants that successful completion of a counterintelligence evaluation may include a counterintelligence -scope polygraph examination. As a federal contractor, we are committed to fair and equitable employment practices. We make employment decisions based on job-related qualifications, merit, contract requirements, and legitimate business needs, and prohibit unlawful discrimination in all employment practices As a federal contractor, we comply with Section 503 of the Rehabilitation Act and VEVRAA. No disability-related inquiries will be made prior to a conditional offer of employment, except as permitted by applicable law. Employee Rights Under the National Labor Relations Act (NLRA): As a federal contractor, the Company complies with Executive Order 13496 and informs employees of their rights under the National Labor Relations Act. Information regarding these rights is available at the workplace and from the National Labor Relations Board. This position is covered by the Service Contract Labor Standards (SCLS). Compensation and fringe benefits will be provided in accordance with the applicable U.S. Department of Labor wage determination and any applicable collective bargaining agreement. Medical, dental, vision, and 401k benefits are included with this position.

Job Description Job Description Job Summary: The Digital & Design Specialist is a creative storyteller, visual brand ambassador, and hands-on marketing professional responsible for bringing the Wycliffe experience to life through compelling design, digital content, photography, video, and member communications. From an eye-catching event promotion to an engaging social media post, polished newsletter, memorable photograph, or digital campaign, this role helps ensure Wycliffe's communications are fresh, engaging, visually consistent, and unmistakably Wycliffe. Working closely with the Director of Membership, Marketing & Communications and departments throughout the Club, the Digital & Design Specialist transforms ideas, events, amenities, programs, and everyday Club moments into creative content that informs, inspires, and connects our members, Team Members, prospective members, and broader community. Success in this role requires more than great design skills. It requires curiosity, creativity, exceptional attention to detail, strong organization, a service mindset, and the ability to manage multiple projects and deadlines while maintaining Wycliffe's brand standards and commitment to excellence. Job Tasks/Duties: Creative Design, Marketing & Brand Design creative, polished, and engaging marketing materials for Club events, dining experiences, golf, athletics, wellness, membership initiatives, Team Member programs, and other Club activities. Create and prepare digital and print collateral, including flyers, menus, invitations, signage, advertisements, presentations, promotional materials, and other branded communications. Support the design, layout, production, and quality control of recurring Club publications and newsletters. Translate concepts and information from Club departments into visually compelling communications that are clear, accurate, engaging, and consistent with the Wycliffe brand. Protect and elevate the Club's visual identity by consistently applying established branding, typography, imagery, messaging, and design standards. Collaborate with internal departments to understand their marketing and communication objectives and recommend creative approaches that strengthen participation and engagement. Prepare and resize creative assets for multiple formats, including email, website, social media, member app, digital signage, presentations, and print. Assist with special campaigns, membership marketing initiatives, employee communications, recruitment marketing, community relations, and other strategic Club projects. Digital Communications & Content: Create engaging digital content that showcases the people, experiences, amenities, programs, traditions, and culture that make Wycliffe unique. Support the Club's social media presence across appropriate platforms by developing graphics, photographs, videos, stories, reels, and other creative content. Maintain and update designated content within the Club's website and member app, ensuring information remains timely, accurate, visually appealing, and relevant. Own the email marketing campaign process, including formatting, design, scheduling, testing, and quality assurance. Responsible for digital signage and other internal communication channels throughout the Club. Monitor emerging digital, social media, graphic design, and marketing trends and recommend creative ideas that may enhance the Club's communications. Review basic engagement analytics and performance data to help identify which content, topics, formats, and communication channels resonate most strongly with audiences. Photography, Video & Storytelling: Capture high-quality photography and video of Club events, amenities, dining experiences, tournaments, programs, Team Members, member experiences, and other activities for marketing and communication purposes. Attend Club events and activities as assigned to capture still photography, candid moments, short-form video, B-roll, interviews, and other storytelling content. Edit and enhance photographs and video content for use across digital and print communications. Help identify authentic stories and moments that showcase the Wycliffe culture and create an emotional connection with members, prospective members, Team Members, and the community. Maintain organized photo, video, design, and creative asset libraries so content can be efficiently located and reused. Coordinate with outside photographers, videographers, printers, marketing partners, and other creative vendors when needed. Collaboration & Execution: Serve as a creative resource for departments throughout the Club while balancing brand consistency, communication priorities, production schedules, and deadlines. Manage multiple simultaneous design and communication projects while maintaining strong attention to detail, quality, accuracy, and timeliness. Proofread and quality-check materials prior to distribution or publication, helping ensure communications are professional and error-free. Build positive working relationships throughout the organization and actively seek information, stories, photographs, and content opportunities across Club operations. Represent Wycliffe professionally when interacting with members, guests, Team Members, vendors, community partners, and other stakeholders. Maintain flexibility in scheduling to support Club events and content needs, which may occasionally include evenings, weekends, or holidays. Perform other duties and creative projects as assigned. Education and Experience Two or more years of experience in graphic design, digital marketing, communications, content creation, or a related creative field preferred. Experience within a private club, luxury hospitality, resort, lifestyle, agency, or other high-touch service environment is preferred but not required. Demonstrated graphic design experience and a strong portfolio showcasing creative work across digital and/or print platforms. Photography, videography, and multimedia content creation experience. Job Knowledge, Core Competencies and Expectations Ability to establish and maintain effective lines of internal and external communication with all levels of staff and business partners. Strong graphic design and visual storytelling skills with creativity and excellent attention to detail. Proficiency in various design tools; including Canva, Adobe and related design tools. Experience with digital publishing, email marketing, social media, content management systems, and marketing platforms. Working knowledge of typography, layout, branding, imagery, and digital and print production. Photography and photo-editing skills; videography and video editing. Ability to transform ideas and information into polished, engaging communications. Strong organizational and project-management skills with the ability to manage competing priorities and deadlines. Excellent written, verbal, interpersonal, and collaborative communication skills. Creative, adaptable, and solutions-focused in a fast-paced environment. Ability to accept creative direction and feedback and make revisions efficiently. Awareness of emerging design, digital marketing, social media, and content trends. Sound judgment, discretion, and commitment to representing Wycliffe's brand, culture, and service standards professionally. Physical Demands and Work Environment Must be able to reach, bend, stoop, stand and lift up to 40 pounds. Must be able to walk and stand for extended periods when photographing, filming, or attending Club events. Must be able to reach, bend, stoop, and lift or carry equipment and materials weighing up to 40 pounds. Repetitive motion is associated with computer entry and graphic design work. Normal hearing and vision ranges, with or without reasonable accommodation, are required to perform the essential functions of the position. Work is performed in both office and Club environments and may occasionally require outdoor activity. Schedule flexibility may be required based upon Club events, programs, deadlines, and communication needs. The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required in this position. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Team Members are required to adhere to other job-related duties as requested by their supervisor/manager (within guidelines and compliance with federal and state laws. All job requirements are subject to revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities upon request. Continued employment remains on an "at-will" basis.

Job Description Job Description REQUIREMENTS FOR CONSIDERATION: 1-2yrs relevant work experience or equivalent combination of education and relevant work experience. Demonstrate excellent verbal and written communication skills as well as strong listening skills. Excellent organizational skills with a strong eye for detail. Effective cross-functional collaboration skills. Outstanding communication, organization, time management and interpersonal skills. Demonstrated ability to effectively prioritize projects and multitask to get things done. Proactive and eager to constantly seek out opportunities to make an impact. Ability to work effectively in a team environment as well as independently. Efficient in a Content Management System (CMS), Microsoft Office and Microsoft SharePoint, a plus. CORE JOB RESPONSIBILITIES: Partner with the Digital Merchandising Event Lead to support the planning, build, execution, and maintenance of digital event experiences, ensuring deliverables are completed accurately and on schedule. Execute event page builds within the Content Management System (CMS), including page setup, content placement, product merchandising, linking, and other event-related components. Build and maintain curated featured landing pages and event destinations based on established merchandising strategies and business priorities. Coordinate with cross-functional partners throughout the event process to gather required inputs, communicate updates, track deliverables, and support timely execution. Execute comprehensive page proofing and quality assurance throughout creative, merchandising, and pricing reviews, validating content, products, promotional messaging, pricing, imagery, links, and overall page accuracy. Identify and communicate content gaps, discrepancies, and executional issues, partnering with the Event Lead and appropriate cross-functional teams to facilitate timely resolution. Support event launches and post-launch validation, reviewing live experiences for accuracy and quickly escalating or addressing issues that may impact the customer experience. Maintain established Digital Merchandising standards, processes, documentation, and timelines to deliver consistent and accurate execution across events. Manage multiple concurrent event deliverables and deadlines, maintaining a high level of organization, attention to detail, accuracy, and follow-through in a fast-paced digital environment

Job Description Job Description ABOUT SHATTERPROOF Shatterproof is a national nonprofit working toward a world where addiction never defines or ends a life. Through evidence-based programs, advocacy, and public education, Shatterproof works to transform systems for tomorrow, support families today, and end stigma forever. Learn more at shatterproof.org. WHO SUCCEEDS AT SHATTERPROOF Shatterproof is in a period of transformative and rapid growth. We are building new systems, reimagining how work gets done, and creating more cross-functional alignment to accelerate our mission. To thrive here, you should be energized by building, not just maintaining - and excited to bring structure, clarity, and innovation to evolving spaces. We're looking for team members who: Build systems and processes from the ground up and improve them continuously as we scale. Take ownership and act with a builder's mindset, bringing forward solutions rather than waiting for direction. Influence and collaborate across teams, shaping work through strong communication and relationship-building. Move quickly, learn fast, and adapt with resilience, especially in a high-growth, high-impact environment. Are mission-driven and motivated to leave their mark on an organization working to reverse the addiction crisis. POSITION SUMMARY Shatterproof seeks a Digital Operations Specialist to support the day-to-day management, measurement, and optimization of our website and digital fundraising ecosystem. Reporting to the Director of Direct Response within Marketing + Communications, this role combines hands-on website operations, digital fundraising technology, analytics, reporting, and systems support.The Specialist will manage website updates and digital fundraising experiences; serve as a key resource for donation platforms, including DonorDrive; maintain GA4 measurement and reporting; analyze performance data and translate it into actionable insights; and help troubleshoot integrations and data flows across Salesforce Marketing Cloud, Salesforce, donation platforms, and Shatterproof.org.This role will also support Shatterproof's WordPress website launch and ongoing optimization, working closely with Marketing + Communications, Development, IT, and external vendors to ensure digital experiences are reliable, measurable, and effective.CORE RESPONSIBILITIES Website Strategy, Operations & Digital Experience Serve as a web strategy partner for campaigns and organizational initiatives, helping translate campaign goals, audiences, messaging, and creative into effective digital experiences. Develop and recommend page layouts, landing page wireframes, content hierarchy, calls to action, header imagery, lightboxes, banners, forms, and other web elements that create cohesive, user-friendly campaign experiences. Partner with Marketing + Communications, Direct Response, creative teams, and external vendors to ensure website experiences reflect Shatterproof's brand and campaign strategy while supporting engagement and conversion goals. Configure and maintain website-based promotional and conversion elements such as lightboxes, banners, calls to action, forms, and other campaign components. Use analytics, user behavior, and digital best practices to recommend improvements to site structure, page design, content presentation, user journeys, and conversion paths. Maintain CMS platforms, with primary emphasis on WordPress and ongoing support for Drupal and occasional Wix sites during transition periods, applying updates and configuration changes with appropriate QA and communication. Play a key role in the Drupal-to-WordPress migration through content inventories, user-journey mapping, template alignment, content QA, analytics and tracking validation, user acceptance testing, and vendor coordination. Troubleshoot website issues and monitor performance, using analytics and performance tools to identify root causes, resolve issues, and recommend improvements. Help steward the look, feel, usability, and consistency of Shatterproof's web properties, making thoughtful recommendations about layout, imagery, content hierarchy, and user experience while partnering with creative or development resources for more complex design needs. Ensure compliance with WCAG 2.1 AA accessibility standards; partner with content creators on accessible patterns, alt text, semantic markup, and scan remediation. Maintain documentation for CMS workflows, release processes, update procedures, configurations, and recurring technical processes. Provide technical guidance and support to staff who create or maintain website content. Analytics & Digital Optimization Serve as a primary internal resource for Google Analytics 4 (GA4), maintaining measurement strategy, events, key events/conversions, tagging conventions, campaign tracking, and data quality across Shatterproof's digital properties. Build and maintain GA4 reports and explorations to measure website traffic, acquisition, engagement, user behavior, conversion activity, and digital fundraising performance. Develop and maintain recurring dashboards using Looker Studio or equivalent reporting tools that provide clear visibility into established marketing, fundraising, website, and campaign KPIs. Produce recurring and ad hoc performance reports using data from GA4, donation platforms, Salesforce, Salesforce Marketing Cloud, and other relevant sources. Work with available resources to maintain and update Shatterproof's Power BI Dashboards. Analyze performance data and translate findings into actionable insights and recommendations, identifying trends, anomalies, opportunities, and areas requiring further investigation. Monitor key metrics including traffic and acquisition sources, user journeys, engagement, form completion, donation conversion, campaign performance, and other digital behaviors. Establish and maintain consistent UTM, campaign naming, and tracking standards across digital channels. Partner with internal teams and external vendors to implement and validate analytics events, pixels, tags, conversion tracking, and other measurement requirements. Conduct regular data-quality checks and investigate discrepancies between GA4, fundraising platforms, CRM data, marketing platforms, and other reporting sources. Use analytics to identify opportunities to improve website experiences, increase conversion, reduce friction, strengthen donor journeys, and improve campaign performance. Support A/B and other optimization testing initiatives, including implementation, measurement, analysis, and evaluation of results. Maintain SEO fundamentals including metadata, structured data, sitemaps, robots directives, Core Web Vitals monitoring, and Google Search Console oversight. Digital Fundraising Platforms + Systems Integration Serve as a hands-on administrator and technical resource for Shatterproof's digital fundraising and donation platforms, with DonorDrive experience strongly preferred. Build, configure, test, launch, and maintain donation forms, fundraising pages, campaign experiences, confirmation experiences, tracking parameters, and related digital fundraising functionality. Provide technical configuration and support for DonorDrive, Double the Donation/360MatchPro, Every.org, Engaging Networks, and other fundraising or engagement platforms used by Shatterproof. Troubleshoot donation-platform issues including forms, tracking, data capture, integrations, and constituent experiences, working directly with vendors and internal stakeholders to resolve issues. Support the integration and flow of constituent and fundraising data across Salesforce Marketing Cloud, Salesforce CRM, donation platforms, and Shatterproof.org. Monitor integrations and data flows, identify discrepancies or failures, troubleshoot root causes, and coordinate with IT, platform vendors, or other technical partners when escalation is required. Partner with Direct Response and Development to translate fundraising and campaign requirements into effective technical configurations and digital experiences. Conduct quality assurance of donation pages, forms, integrations, tracking, confirmation experiences, and data capture prior to campaign launches. Maintain documentation of platform configurations, integration points, data flows, tracking requirements, and troubleshooting procedures. Identify opportunities to simplify, automate, or improve processes across Shatterproof's digital platforms. Support technical scoping, vendor evaluations, and RFP development for digital platforms and services. Coordinate with external technology and development partners on technical requirements, deliverables, troubleshooting, and platform improvements. Research cost-effective, scalable tools that could improve fundraising, reporting, monitoring, publishing efficiency, or digital engagement. Digital Infrastructure, Reliability + Technical Coordination Partner with IT and external technology vendors to support the reliability, security, and performance of Shatterproof's web properties and digital platforms. Coordinate technical needs related to hosting, domains and DNS, SSL/TLS, CDN services, uptime monitoring, platform access, and other infrastructure supporting Shatterproof's public-facing digital properties. . click apply for full job details

Job Description Job Description POSITION SUMMARY: Under general supervision, the Digital Platforms & Marketing Operations Specialist supports the execution, optimization, and governance of the company's digital marketing ecosystem. This role is responsible for maintaining digital platforms, supporting marketing automation and CRM processes, ensuring data integrity, and providing actionable insights that improve lead generation, customer engagement, and marketing performance. This position serves as a key resource within the Marketing Communications team, connecting digital platforms, campaigns, analytics, and lead management processes to deliver efficient execution and measurable business outcomes. The role contributes to continuous improvement initiatives, platform innovation, AI-enabled marketing operations, and cross-functional collaboration with Sales, IT, Business Intelligence, and Product Management. The essential functions of the position include, but are not limited to the following: Digital Platforms Administration & Optimization Administer, optimize, and continuously improve company digital platforms, while supporting SEO, AI-search readiness, accessibility compliance, conversion optimization, and overall user experience. Monitor platform performance, troubleshoot issues, and coordinate resolutions with internal and external stakeholders. Support implementation, testing, and quality assurance of new platform features, integrations, and enhancements. Maintain platform readiness for campaigns, product launches, events, and lead generation initiatives. Marketing Automation & CRM Operations Configure, test, and maintain lead capture forms, nurture programs, automated workflows, and campaign tracking. Manage prospect lists, data imports, campaign associations, and lead routing processes. Support lead scoring models, lifecycle management, and automated conversion workflows. Monitor system integrations and data flows to ensure accuracy, reliability, and reporting consistency. Maintain established governance standards, naming conventions, and data hygiene practices. Lead Management, Analytics & Reporting Administer lead qualification, assignment, tracking, and lifecycle management processes. Monitor lead progression, lead quality, speed-to-lead, and funnel performance metrics. Report on performance for lead generation, opportunity influence, and marketing contribution to pipeline. Analyze performance trends, identify optimization opportunities, and recommend corrective actions. Partner with Sales and Business Intelligence teams to improve reporting accuracy and lead management effectiveness. Conversion Optimization & Customer Journey Support Support audience segmentation, personalization, and nurture program strategies. Conduct A/B testing and conversion optimization initiatives across websites, landing pages, forms, and email campaigns. Track customer engagement and identify opportunities to improve conversion rates and lead progression. Document testing results, insights, and recommendations for future campaigns. Digital Governance, Compliance & Innovation Support administration of privacy, consent management, cookie compliance, and digital governance programs. Assist with accessibility reviews and implementation of digital best practices. Maintain documentation of marketing technology platforms, integrations, workflows, and standard operating procedures. Support responsible adoption of AI-enabled tools and automation within marketing operations. Research emerging digital technologies and recommend opportunities to improve efficiency, scalability, and performance. Collaboration & Continuous Improvement Collaborate with Marketing Communications, Sales, IT, Product Management, and Business Intelligence teams related to digital platforms and marketing systems to support business objectives. Identify process improvement opportunities that enhance execution speed, data quality, automation, and operational efficiency. Support ongoing optimization of marketing technology, digital processes, and customer experiences. Other duties as assigned. EDUCATION AND EXPERIENCE: Bachelors Degree in Marketing Communications or 4+ years hands-on experience with digital marketing platforms. Working knowledge of CRM, marketing automation, CMS, analytics, and reporting platforms. Understanding of lead management, customer journey development, and marketing attribution. Familiarity with SEO, AI-search optimization, web accessibility, and privacy best practices. Strong analytical, troubleshooting, and problem-solving skills. Ability to manage multiple projects and priorities while maintaining exceptional attention to detail. Strong communication and collaboration skills across technical and non-technical teams. Process-oriented mindset with a focus on continuous improvement, innovation, and operational excellence. The pay range for this position at commencement of employment is expected to be between $26.93/hr. and $37.02/hr.; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions based on achieving individual performance and/or sales metrics, incentive compensation and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these additional compensation and benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. We are an equal employment opportunity employer. All employment decisions are made without regard to race, color, religion, sex, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity, gender expression, domestic partnership, physical disability, mental disability, medical condition, genetic characteristic or information, military or veteran status or other legally protected status (except when one of these criteria is a legally permissible bona- fide occupational qualification).

Job Description Job Description Position Summary The Member Relations Digital Specialist provides advanced, high-quality service to members and prospective members through phone and digital service channels, including online banking message center, chat, and social messaging platforms. This position serves as a subject matter resource for digital banking services, online account opening, and complex electronic servicing needs. The Member Relations Digital Specialist supports members in achieving their financial goals by delivering accurate information, resolving complex issues, and providing needs-based product and service recommendations. All duties are performed in compliance with TTCU policies, regulatory requirements, and the TTCU Mission, Vision, and Core Values. Supervises: None Essential Job Functions & Responsibilities Digital Member Service & Support •Serve as a primary resource for members, non-members, and credit union staff through phone and digital channels, including online banking message center, chat, and social messaging platforms. •Provide timely, accurate, and professional responses while maintaining service level expectations and quality standards across all digital channels. •Identify, assess, and respond to member needs to achieve high levels of satisfaction and first-contact resolution. •Build strong member relationships through clear, engaging, and professional written communication. •Accurately document all member interactions, actions taken, and outcomes within designated systems. •Perform a variety of account maintenance and servicing. •Manage complex servicing tasks with independence, accuracy, and quality, including account maintenance, card support, loan and credit inquiries, and document assistance. Advanced Digital Banking Support •Provide advanced support and troubleshooting for online and mobile banking services, including navigation, access issues, feature usage, and system-related concerns. •Serve as an escalation resource for complex digital banking issues for both internal staff and external members. •Troubleshoot and de-escalate account and digital service issues by accessing multiple systems and references to determine effective solutions. •Partners with internal teams as needed to resolve system issues and ensure timely follow-up and resolution. Online Account Application Processing and Account Production •Review online deposit account applications and make decisions on applications that require manual review. •Ensure all required new account documentation is obtained securely, reviewed accurately, and complies with TTCU policies, procedures, and regulatory requirements. •Communicate application decisions clearly and professionally with members through approved digital channels. •Conduct outbound welcome calls to new account holders to confirm account setup, answer questions, cross sell additional products, and promote digital banking adoption. •Provide education and guidance on online and mobile banking tools to enhance the member's onboarding experience. •Contribute to production and growth objectives by remaining knowledgeable of current products, services, and promotions. •Utilize TTCU systems to identify member needs and recommend appropriate products or services aligned with those needs. Productivity, Quality, and Adherence •Support Member Relations Center service objectives by consistently adhering to assigned schedules and attendance requirements. •Meet or exceed established Quality Assurance (QA) standards related to interaction quality, member experience, documentation accuracy, and procedural compliance. •Deliver consistent, high-quality member experiences by adhering to call flow guidelines, communication standards, and service expectations. •Process interactions efficiently by correctly navigating systems and meeting established call handling and productivity metrics. •Incorporate QA feedback and coaching to continuously improve performance, professionalism, accuracy, and member engagement. •Maintain attention to detail to minimize errors, reduce rework, and support quality and first contact resolution outcomes. Compliance & Risk Awareness •Perform all duties in compliance with TTCU policies, procedures, and applicable regulatory requirements, including Bank Secrecy Act (BSA) and AntiMoney Laundering (AML) awareness. •Identify and appropriately escalate potential fraud, suspicious activity, or compliance concerns following established guidelines. •Maintain confidentiality of member and organizational information and exercise discretion in all interactions. •Complete required compliance training and consistently apply regulatory knowledge during member interactions. Minimum Qualifications Educational Requirements: High School Diploma, GED, or equivalent educational certification Position Competencies Communication - Understands spoken information; speaks clearly and understandably; presents with confidence; gauges audience reaction, interest, and understanding, and adjusts communication style or content accordingly. Delivering Results - Focuses on understanding and addressing customer needs; sets high standards for work quality and quantity; delivers high productivity in a focused and timely manner; structures and prioritizes work activities; shows commitment to the organization. Dependability - Takes direction from others; adheres to regulations, policies, procedures, and legal obligations; is punctual and reliable; performs work in a safe and secure manner, prioritizing the safety and security of individuals, materials, and information. Building Relationships - Develops relationships and builds networks; creates a positive impression and builds rapport; adapts approach to interact effectively with others; effectively manages conflict; helps others succeed. Writing - Understands written information; writes clearly, succinctly, and correctly, avoiding jargon and complexity; structures written information to meet the audience's needs and stimulate interest. Working Conditions •Routinely perform work indoors in a climate-controlled, centralized work environment with moderate noise levels controlled. •Extensive use of video, computer, and telephone systems. •Extended periods of sitting and computer use. •Schedule flexibility may be required to support digital support operational needs. •Ability to lift up to 25 pounds. Additional Requirements •Advanced proficiency with PCs, mobile devices, and digital banking platforms •Intermediate proficiency with Microsoft Office 365 applications (Outlook, Teams, Word, Excel) •Understanding of basic banking, financial products, and credit union operations •Ability to navigate multiple systems simultaneously in a digital service environment. •Accurate typing and written communication skills Employee Statement of Understanding I have read and understand the job description for my position. I understand that my supervisor may assign additional projects and/or responsibilities not covered in the description. I am able to perform all of the essential functions of this position. I agree to comply with the corporate compliance policy and all laws, rules, regulations, and standards of conduct relating to my position. As an employee, I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor. As an employee, I will strive to uphold the mission and vision of the organization. All employees are required to adhere to the values in all their interactions with members and fellow employees.

TD Synnex, an innovative San Francisco tech company, seeks a Prep Desk Specialist to coordinate and prepare software deployment activities for enterprise clients. You'll manage incoming requests, validate technical requirements, configure standard environments, and ensure all assets, documentation, and access are ready for engineering and implementation teams. Partner closely with developers, project managers, and support to track status, resolve issues, and maintain accurate records. This role thrives on detail, process discipline, customer focus, and cross-team collaboration in a culture that values innovation, learning, and growth. Responsibilities Coordinate and track software deployment preparation activities for client projects Review and validate technical requirements and deployment prerequisites Prepare standard configurations and environments based on runbooks and playbooks Ensure all assets, credentials, and documentation are ready for engineering teams Collaborate with developers, project managers, and support to resolve prep issues Maintain accurate records, tickets, and status reports in workflow tools Identify process gaps and suggest improvements to prep workflows Support quality checks before handoff to implementation or operations teams Required Skills IT service management Software deployment coordination Requirements validation Technical documentation Ticketing systems (e.g., Jira, Service Now) Configuration management basics Change management processes Quality assurance checks Stakeholder communication Workflow and process improvement

TD Synnex is seeking a Prep Desk Specialist to support software implementation and delivery for enterprise clients. In this role, you will stage and configure hardware and software, validate builds, manage deployment queues, and ensure accurate documentation in our ticketing and asset systems. You'll collaborate closely with engineering, support, and project teams to troubleshoot issues, optimize prep workflows, and meet SLAs. Working in a culture of innovation and collaboration, you'll contribute to process improvements while gaining exposure to cutting-edge technologies and scalable IT solutions. Responsibilities Stage, configure, and validate hardware and software for client deployments Manage prep desk ticket queues and update documentation accurately Perform quality checks to ensure builds meet specifications and SLAs Collaborate with engineering, support, and project teams to resolve issues Troubleshoot configuration and deployment problems proactively Track assets and software licenses in internal systems Support continuous improvement of prep workflows and procedures Follow security and compliance standards during all prep activities Required Skills Hardware and software configuration Operating system imaging and deployment Scripting or automation basics (Power Shell, Bash, or similar) Ticketing and ITSM tools (e.g., Service Now, Jira) Asset and license management Network fundamentals (TCP/IP, VLANs, VPN) Quality assurance and testing procedures Technical documentation Troubleshooting and root cause analysis Change and release management practices

TD Synnex is seeking a Prep Desk Specialist to support software deployment and configuration in a fast-paced IT environment. You will prepare systems and environments for client projects, perform software installations and updates, validate builds against specifications, and document setup procedures. Working closely with engineers and project managers, you'll troubleshoot technical issues, track tickets, and ensure timely, high-quality delivery. Our collaborative culture supports continuous learning, so you'll expand your technical skills while contributing to innovative, high-impact technology solutions for clients. Responsibilities Prepare and configure software environments and systems for client projects Install, update, and validate software builds against technical specifications Troubleshoot and resolve setup and configuration issues Collaborate with engineers and project managers to meet delivery timelines Document configuration steps, issues, and resolutions for repeatability Maintain ticketing records and status updates for assigned tasks Follow security and compliance best practices during prep activities Assist with testing and basic quality checks on prepared environments Required Skills Software deployment and configuration Windows and/or Linux administration basics Scripting or automation (e.g., Power Shell, Bash) Ticketing systems (e.g., Jira, Service Now) Version control familiarity (e.g., Git) Technical documentation Basic networking concepts (TCP/IP, DNS, VPN) Troubleshooting and root-cause analysis Quality assurance and validation procedures Security and compliance best practices awareness